Best Buy

Review №1

Rating: 5

D up front was so very nice. I Will be coming back to this best buy for all needs.

Date: a week ago

Review №2

Rating: 5

Date: a week ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 3

Average.

Date: 2 weeks ago

Review №5

Rating: 5

Craig was really sweet I do appreciate all the help he gave me today and knowledge on all the monitors that would be great for gaming. He was very patient with me and very understanding. He is super super super knowledgeable when it comes to good monitors and good specs for gaming and stuff like that I dont really know all the other extra stuff but yeah, he told me a lot. He definitely gave me some better insight on better things to get and I do appreciate it!! Thanks craig!!!!

Date: 2 weeks ago

Review №6

Rating: 5

Outstanding service. Employees were very knowledgeable and friendly. Larry was excellent and knew exactly what we needed. Love this store.

Date: a month ago

Review №7

Rating: 5

Date: a month ago

Review №8

Rating: 5

Geek Squad at this store is AWESOME!! They replaced my phone screen protector in just a few minutes. And a couple of months ago they helped my grandson by repairing an ac plug for one of his game consoles; and they did it for free!!!

Date: a month ago

Review №9

Rating: 4

Date: a month ago

Review №10

Rating: 5

Date: a month ago

Review №11

Rating: 1

People that work here seem like good people but Im sorry instead of having someone assigned to a register so that people buying purchase their items and walk out. Not the case here! They now have the customer service handle all purchases, returns, and what seemed to be diagnoses of issues with devices and pcs. I get it. Internet sales are crushing these brick and mortar stores but what about the people wishing to continue to come in and buy. The very least would be to assign someone Stocking etc. to come up when needed at their assigned register. Instead you have to await everyone else while they get their pcs opened up and diagnosed. It is what it is. Hope your reading Best Buy. Doesnt look good to we the people.

Date: a month ago

Review №12

Rating: 3

Date: 2 months ago

Review №13

Rating: 1

I ordered and wanted to to curbside pickup. The system doesn t work and no one wants to help. They keep sending stupid link that has problem. Horrible service.

Date: 2 months ago

Review №14

Rating: 5

Great professional people, thank you!

Date: 2 months ago

Review №15

Rating: 5

Recent purchase of a 24 inch tv. Great friendly service. Always helpful attendants.

Date: 2 months ago

Review №16

Rating: 5

Found my washing machines for a great price

Date: 2 months ago

Review №17

Rating: 4

Date: 2 months ago

Review №18

Rating: 4

Date: 2 months ago

Review №19

Rating: 5

Very knowledgeable staff in the tv department. Listened to what I wanted instead of just trying to upsell.

Date: 2 months ago

Review №20

Rating: 5

Dee was amazing!!!! She made my shopping experience a time!! I didn t want to leave.

Date: 2 months ago

Review №21

Rating: 5

Has most of my electronic needs

Date: 3 months ago

Review №22

Rating: 5

Date: 3 months ago

Review №23

Rating: 5

Ive just purchased a beverage cooler for my mom for her birthday next week, and Id like to say a big thank you to Junior for helping me check out and load it into the car! Thank you, Junior!

Date: 3 months ago

Review №24

Rating: 5

Date: 4 months ago

Review №25

Rating: 5

Best Geek Squad in the entire world. Smart and friendly. Everyone should take their tech to this store for great customer service.

Date: 4 months ago

Review №26

Rating: 5

Date: 4 months ago

Review №27

Rating: 3

Date: 4 months ago

Review №28

Rating: 4

Date: 4 months ago

Review №29

Rating: 5

We just left there! And Abdel i believe was his name or maybe Abel, but he helped my fiancée out with gaming PC issue and actual care to help him, we wish he could have gotten commission, but the dude definitely deserves recognition and a raise. Thank you for being kind and extremely helpful!

Date: 4 months ago

Review №30

Rating: 5

Date: 4 months ago

Review №31

Rating: 5

Quick service and excellent staff. Didnt leave wondering if the purchase was worth it.

Date: 4 months ago

Review №32

Rating: 5

Great electronics store with helpful staff. The store is kept clean and is easy to navigate. They have all kinds of things here and I sometimes enjoy just coming to check out whats new.

Date: 4 months ago

Review №33

Rating: 4

Date: 4 months ago

Review №34

Rating: 5

Jeremy with Geek Squad is awesome. I was having an issue with my laptop and thought I might have to buy a new one. He was able to troubleshoot my laptop and was very friendly and kind. Thank you for your excellent customer service Jeremy!

Date: 4 months ago

Review №35

Rating: 1

Went today to purchase a Samsung phone, waited for someone to help us with the purchase but no one, we went to the front door to ask for help, when the sales person came we told him which phone we want, immediately he said we don t have it in stock, I said online showed you have it in stock, another associate was walking by said yes we have it in stock, I asked about the earbuds that was bundled with phone, the first associate again was not helpful, finally after we paid for the phone he just put the bag on the counter and walked away. Review your camera you will see how rude he was.

Date: 4 months ago

Review №36

Rating: 5

Date: 5 months ago

Review №37

Rating: 5

Date: 5 months ago

Review №38

Rating: 5

Date: 5 months ago

Review №39

Rating: 5

Date: 5 months ago

Review №40

Rating: 5

Ross and Jeremy were really great at Geek Squad. I had a jumpy camera issue ( and i had not purchased the camera from Best Buy.) At the store entry , they told me I could still go to Geek Squad to get help. Both of them helped me really well and found a way to get my camera to work properly again. They were both very diligent in troubleshooting and coming up with solutions. Love this and will come again. The fix was to get a Ctype USB.

Date: 6 months ago

Review №41

Rating: 4

Date: 6 months ago

Review №42

Rating: 5

Always great help

Date: 6 months ago

Review №43

Rating: 5

Date: 6 months ago

Review №44

Rating: 3

We all miss circuit city not much help on the floor and the sales reps have more knowledge of hair and nail extensions than they do electronics sadly.

Date: 6 months ago

Review №45

Rating: 1

This store, including the store manager who called himself Armando, scammed me on a TV purchase, by selling me an usable damaged TV and then failing to replace it as it clearly required by Best Buys own policy, which says If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we ll arrange for a replacement. Armando refused to arrange for a no-charge replacement and actually wanted me to pay about $800 more to replace it with an undamaged TV. Beyond outrageous.

Date: 6 months ago

Review №46

Rating: 5

Always amazing. Helpful staff and products you want to buy.

Date: 6 months ago

Review №47

Rating: 5

Amazing experience! Friendly staff with extreme kindness and patience!

Date: 7 months ago

Review №48

Rating: 4

I am sure you guys received lots of negative reviews but this one is a positive one. Mr. Preston, a manager of the store, worked with me in returning a 70 inch tv on the 15th day of the returning policy. He didn t refund me but at least gave me the entire amount in credit store and since I need a slightly larger TV, I agreed with the store credit. And the reason for a no 5 stars review, it was because I waited over half hour, two customer service clerks and a manager of the store to get the return accepted.

Date: 7 months ago

Review №49

Rating: 5

The tech was cool, I had a cranky 2 year old and he helped me select what I needed for my laptop.

Date: 7 months ago

Review №50

Rating: 1

I m trying to buy a computer with a clearly marked price and they won t sell it to me. This is unbelievable. The price is even attached to the box He is saying the best he can do is $458.00 BUT IT SAYS $313 RIGHT ON THE BOX! I m so frustrated right now

Date: 7 months ago

Review №51

Rating: 5

Date: 7 months ago

Review №52

Rating: 1

Worst customer service Ive experienced in a long time. Had to ask to get someone in appliances, waited 20mins and nobody showed up. The entire store looks like its going out of business, hardly any merchandise on the shelves.

Date: 7 months ago

Review №53

Rating: 3

Date: 7 months ago

Review №54

Rating: 1

Second time this week I ve gone to this store, intending to spend 3k+ on various items but could not find anyone willing to help. Going to microcenter for future tech purchases.

Date: 7 months ago

Review №55

Rating: 5

I worked with Larry in appliances, and he did great job helping me pick out the right appliances. The manager came over and helped get the delivery and haul away setup. Best Buy for sure as they had the best prices!

Date: 7 months ago

Review №56

Rating: 5

I had a great experience today with the Geek Squads Colton. He seemed very relaxed and knew what to do as soon as we explained what the issue was. The service was quick and reliable and I will always use their service for any needs.

Date: 8 months ago

Review №57

Rating: 5

Date: 8 months ago

Review №58

Rating: 5

Great selections! Friendly and helpful staff!

Date: 8 months ago

Review №59

Rating: 5

The young gentleman that helped with my purchase was great. He made my experience easy. He transferred everything from old phone to new phone.

Date: 8 months ago

Review №60

Rating: 5

Rebecca in appliances did an awesome job at helping us pick out the perfect stove top! Super friendly and knowledgeable. Rockwall location

Date: 8 months ago

Review №61

Rating: 5

Good stuff

Date: 8 months ago

Review №62

Rating: 1

I purchased the following Lego set online. Best Buy thought it was acceptable to send the Lego set without putting it in a shipping box. It had tape all around, the shipping label was pasted directly to the Lego box, the box was damaged as a result of it not being shipped properly and left on my front porch. I then had to spend an hour of my time going to a Best Buy in person to get a return. The associate that helped me was pleasant, but there was nothing she could do to compensate me for my time, including just saying sorry. It is beyond me, how a company can believe this is an acceptable way to operate. If you buy Legos for collecting purposes, do not rely on Best Buy to get it right. I have never had another vendor be so careless in the way they ship an item. I will never again utilize Best Buy for online purchases.

Date: 9 months ago

Review №63

Rating: 4

Great customer service for the most part.

Date: 9 months ago

Review №64

Rating: 4

Josh was helpful was assisting me with purchasing beats EarPods. I will return to this Best Buy for my electronic needs.

Date: 9 months ago

Review №65

Rating: 1

Best Try should be allowed to have a no star rating after making an appointment for IPhone repair waiting a few days then driving 45 minutes to get here and being told maybe check around at another store to see if they have the part needed. I was told they would have to keep my phone for a few days to get the part and get it repaired. I asked if they could order the part and then I would come back when they received it. I was told no because they weren t sure I would come back I have entered this store for the last time. They have become a horrible place to try and do business with over the last 4-5 years. In these days of Brick and Mortar stores struggling to survive you would think they would try and do better for Customers. It appears that they want to burn the ship at sea and lose all their clients

Date: 9 months ago

Review №66

Rating: 4

Date: 9 months ago

Review №67

Rating: 1

Went into their store today to make a purchase was in the store over 20 min walking around looking for the item no one offered to help us find anything. Finally a sales person walked our way and right past us to ask another person who had been there less time than we had. I put the other 2 items we had planned to purchase back and I will not shop this Best Buy again. Poor customer service! In fact I may cancel my Best Buy card altogether.

Date: 9 months ago

Review №68

Rating: 4

Date: 9 months ago

Review №69

Rating: 5

I found what I wanted, and the salesperson took great care of me.

Date: 9 months ago

Review №70

Rating: 5

Bought online for store pickup during peak Christmas time. Was in and out within 10 minutes. Employees were efficient and friendly.

Date: 9 months ago

Review №71

Rating: 5

Always great experience. Our go to store

Date: 9 months ago

Review №72

Rating: 4

Date: 9 months ago

Review №73

Rating: 5

Great place for electronics and repair.

Date: 9 months ago

Review №74

Rating: 5

Date: 9 months ago

Review №75

Rating: 5

Date: 10 months ago

Review №76

Rating: 5

Lotto products, and sales was very helpful

Date: 10 months ago

Review №77

Rating: 5

Date: 10 months ago

Review №78

Rating: 5

Madeline and Ross did a great job and got Mr taken care of.

Date: 10 months ago

Review №79

Rating: 4

Went to look at the Remarkable tablet; it was tucked and secured halfway up under a shelf, so was not able to really try it out; clerk did try to be helpful about it.

Date: 10 months ago

Review №80

Rating: 5

Great Selection and Service

Date: 10 months ago

Review №81

Rating: 5

Date: 10 months ago

Review №82

Rating: 5

I have a problem with recent purchase. And they explained the solution. Worked as promised! Even pre December this place is rocking!!!

Date: 10 months ago

Review №83

Rating: 5

Helpful staff. Proposed my lack of cell signal strength issues in a metal building, and they found the appropriate solution. They even gave me a few options to select from to best suit my needs and budget. When offered to see if Id qualify for a Bestbuy credit card I thought it may be like other card offers where you wait a week or 2 to receive the news. They let me know as soon as I was done with inputting my info while checking out and I was actually able to use it right then!

Date: 10 months ago

Review №84

Rating: 1

Really piss pour. When u buy something n a box and get all the way home 30 miles and 1 hour n traffic and its the wrong part n the part.

Date: 10 months ago

Review №85

Rating: 5

I love whenever my sales person is knowledgeable of what Im looking for. The only drawback I have is that it is not in the store. You cant take it with you after you purchase it.

Date: 10 months ago

Review №86

Rating: 2

Date: 10 months ago

Review №87

Rating: 1

Im so sick and tired of having to drive up here saying. Their app carries a specific item. A PlayStation 5 in this case. Specifically a slim version and being told they are not in stock even after the app claims they do. Seriously screw this store. Im taking my business elsewhere from now on.

Date: 10 months ago

Review №88

Rating: 5

I made an online purchase and drove over an hour to pick up my open box prize . If you re not familiar with their open box goods you are missing out on some great deals! Often, as in this case, there isn t anything wrong with the product, just the box itself was dinged up. Picking up my order was quick and easy as Tyler found my order and had someone come and load it in my car for me. Thank you Tyler for making my experience a pleasant one and thank you Best Buy for the bargain!

Date: 10 months ago

Review №89

Rating: 5

The TV salesman was extremely helpful. Answered all my questions. Explained purchase options and wasnt too pushy about add ons.

Date: 10 months ago

Review №90

Rating: 4

Ok customer service

Date: 10 months ago

Review №91

Rating: 5

Date: 10 months ago

Review №92

Rating: 5

Great fast service

Date: 10 months ago

Review №93

Rating: 5

Been to this location twice with issues and Joey was the only one whom could help me both times. He goes out of his way to help the customers in ways that are so impressive that HE IS THE REASON i will buy from best buy. As a training manager for 15 years i would definitely look into him as a store trainer!!! He sets the bar high and exceeds customer expectations with no hestitation! Thank you Joey!!

Date: 10 months ago

Review №94

Rating: 5

Preston is literally super kind and super quick with his job. He was able to help me get what I need so I can be on my way. Smoothest visit to Best Buy ever

Date: 10 months ago

Review №95

Rating: 1

I would be embarrassed if I m Best Buy, I go in as a Best Buy credit card holder and looking to make a purchase with my promotion I currently have on it. I go to TV section browse around and finally make a decision to invest and make a purchase on one. I find out very quickly that there is no sales help around to help me or anyone trying to help, so I leave! It is not my job to hunt down associates for assistance. Your lack of acknowledgement and sales mentality is going to lose you a lot of money making opportunities. I may even have to rethink my credit line and take my business elsewhere where they will be happy to eagerly help me with my purchases and questions.

Date: 11 months ago

Review №96

Rating: 5

Date: 11 months ago

Review №97

Rating: 3

Date: 11 months ago

Review №98

Rating: 5

Best Geek Squad Service. Ross, Geek Squad Technician was a life saver!! Everything about my experience was top notch, from scheduling an appointment to the daily communication and resolution of my issue. He was concerned with finding me the best option to resolve my computer problem, while providing options and considering cost. He made this stressful situation painless and Im so grateful!! 10 out of 10-would recommend!

Date: 11 months ago

Review №99

Rating: 5

Abdel is amazing at the Rockwall BestBuy. I needed a USB peripheral, and he allowed me to try it to make sure it worked. It did not work initially, but he spent time with me until it worked. Thanks Abdel!

Date: 11 months ago

Review №100

Rating: 1

Literally everything I buy from this store stops working after 2-3 months. Bought 3 different headsets and a controller from here, and everything either doesn t work right off the bat or stops working within a couple months. Had to return a controller and a headset directly after buying for not working, and have had every headset I ve bought from here stop working randomly within a couple months ownership. And we re talking about $150+ headsets, not just cheap stuff that d you d expect to stop working. Real convenient for their return policy. I d stay away, feels like they re repacking and selling returned items.

Date: 11 months ago

Review №101

Rating: 5

I always get excellent service at this Best Buy. Sales associates are knowledgeable and helpful.

Date: 11 months ago

Review №102

Rating: 1

Recently lost my Bose Earbuds QuietComfort 2s, called customer support and asked them if my earbuds were covered, they told me yes just to bring my box and charging cable, set up an appointment and when I get there, they tell me they cannot replace them. Waste my time and have out there looking dumb. Embarrassing:( I do not blame any of the in store employees they are lovely. More of the customer service overseas

Date: 11 months ago

Review №103

Rating: 5

Very good place

Date: 11 months ago

Review №104

Rating: 3

Date: a year ago

Review №105

Rating: 5

Great help

Date: a year ago

Review №106

Rating: 4

Yesterday bought a new TV, Zak, the sales person was wonderful. Returned TV today to exchange it. Guy at door was not friendly. Told him we wanted to exchange TV for another brand, he said they did not sell that brand. I told him we looked at one Yesterday again he said they did not sell that brand. He decided to look it up, and sure enough they had that brand in stock. I gave 4 stars because of Zak, otherwise it would be 1 star.

Date: a year ago

Review №107

Rating: 4

Staff knowledgeable and helpful. Products were easy to find.

Date: a year ago

Review №108

Rating: 5

Date: a year ago

Review №109

Rating: 5

I love buy from Best Buy.

Date: a year ago

Review №110

Rating: 5

Date: a year ago

Review №111

Rating: 5

4th Review: They are still awesome. Even with new faces! (August 18, 2023)10 3rd Review: This is still by far the Best Best Buy I have been too. Wasted my time twice going to the Mesquite Best Buy. Brought the same iPad to this one and they were able to give me exactly what I needed! Keisha is Awesome! (March 28, 2023) 2nd Review:This is truly one of the Best Best Buys! I had another experience with them and their caring, concern and expertise was awesome! The young lady on the Geek Squad took my laptop, opened it and told me exactly which parts I needed to order. After the parts arrived, I took my laptop back to this location and the young man on the Squad installed my parts and sent me on my way. They saved me $855 by repairing my laptop and saving me the hassle of purchasing a new one! 1st Review: I just drove about 30 miles to purchase a phone! The service that I received from Josh was exceptional! Not only did he sell me the phone, he took the time to help me set it up and even hand wrote me detailed notes to finish the process when I arrived home! If this store has what you need it is definitely worth the drive!

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 1

A most disappointing experience with these guys. I brought in my laptop for an issue of microphone. They did not only fail to repair it but created a problem of speakers. This is the third time I have been to the shop at rockwall for this lap top. I have asked them to replace the lap top since my warranty is still valid but they vehemently refused claiming that repairs have to be attempted 3 times for same issue before replacement. They created the subsequent problems, and I have to suffer for it? This is so unfair to me. I have spent so much on gas and mileage coming to this shop. I need a lap top and this is my instrument of work. Best buy is frustrating me out of greed because they dont want to replace the laptop. This is causing me untold hardship. This has been going on for over 2 months.

Date: a year ago

Review №114

Rating: 5

I went into the store upset with an issue and some guy I apologize I dont remember I believe his name is Yaya was very helpful and was able to calm me down and do his job properly. Just wanted to applaud him. GREAT JOB BEST BUY!!!!!!!!!!!!!!!

Date: a year ago

Review №115

Rating: 5

Greatest deals on electronics!

Date: a year ago

Review №116

Rating: 1

Worst customer service lines super long associates that take their time checking out one customer at a time with unfriendly faces. They lost my $1200.00 purchase I cancel it due the lack of customer service and not having the oven when they stated it would be there today. By your appliances at Lowes or Home Depot

Date: a year ago

Review №117

Rating: 5

Great place great people

Date: a year ago

Review №118

Rating: 1

So bad

Date: a year ago

Review №119

Rating: 3

Date: a year ago

Review №120

Rating: 5

Was here to pick up an open box item. As the item wouldnt fit into my car trunk, they helped me cancel the order and place a new one for another day so that I can come back with a bigger vehicle. Overall, good people. Didnt find it very busy on Thursday evening and Saturday evening.

Date: a year ago

Review №121

Rating: 4

Date: a year ago

Review №122

Rating: 2

Not much of an appliance section. Staff was not attentive at all. No one offered to help us!

Date: a year ago

Review №123

Rating: 4

I was in and out very quickly for picking up an online order for my mother. The store was nice and clean and the staff was friendly and courteous. Seems a bit hard to put those two words together in a sentence these days when it comes to customer service, so I appreciated it very much.

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 5

Shopped for a new phone. Sales associate was professional and knowledgeable.

Date: a year ago

Review №126

Rating: 5

Great customer service. Very helpful.

Date: a year ago

Review №127

Rating: 5

Bought a great dishwasher . cheap

Date: a year ago

Review №128

Rating: 4

The store is always very clean. The employees are always super nice and willing to answer questions. Unfortunately, they do not carry much variety in their stores outside of televisions, computers and cameras. This is a good location for items that are in stock.

Date: a year ago

Review №129

Rating: 5

Check out was a breeze , friendly , funny and helpful staff. Overall good experience.

Date: a year ago

Review №130

Rating: 5

Nice and conveniently located and had good supplies.

Date: a year ago

Review №131

Rating: 4

Date: a year ago

Review №132

Rating: 5

Date: a year ago

Review №133

Rating: 4

Date: a year ago

Review №134

Rating: 5

Great

Date: a year ago

Review №135

Rating: 5

Window shopping.

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

Great service. Great products.

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 3

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 3

Item placement is a little convoluted but the staff is friendly and mostly helpful. Might take a little while to get help though.

Date: a year ago

Review №142

Rating: 5

I love shopping here compared to other retail options. Especially when I find an Open Box item. Still has the same applicable warranty, but at a discount! 5 stars to BestBuy Rockwall.

Date: a year ago

Review №143

Rating: 5

Came here searching for a laptop after being turned away from the Mesquite location. The very nice gentleman Lyman helped me out by answering any questions I had.

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 1

Date: a year ago

Review №146

Rating: 4

Date: a year ago

Review №147

Rating: 4

Date: a year ago

Review №148

Rating: 5

Service was very good

Date: a year ago

Review №149

Rating: 3

Date: a year ago

Review №150

Rating: 4

Date: a year ago

Review №151

Rating: 1

My wife bought a new computer and printer and paid for it on the spot. They didnt have it in stock so they shipped it through a miserable 3rd party. The irony is I could have picked it up from the Garland store just a few miles away and they didnt even give me the option. Delivery driver had an accident and failed to make the delivery. No notification. I took a day off work to wait, had I not called, I would have been left in the dark. 3rd party, foreign customer service was a joke. Gaslighting experts. The driver left my new laptop in her car when it was towed so we we told we had to wait. Do you want a computer thats been in an accident? I again called Best Buy and got a 3rd party who explained that I would not get a refund for 10 to 15 days. I never got the goods. Additionally, the store in Garland had no signature required for a $1200 Dollar delivery!! Bottom line is never buy from this incompetent, apathetic bunch of non professional hacks. The most miserable purchase experience Ive ever had, hands down. Worst Buy

Date: a year ago

Review №152

Rating: 5

Best Buy has the best customer service. The associates are friendly and knowledgeable about their products.

Date: a year ago

Review №153

Rating: 5

Awesome staff. Very helpful. I would like to mention especially Cesar, Judith, and Lydia, who were very helpful in setting up my new phone. Had to go the next day due to some update issues, and Lydia spent a lot of extra time in sorting out the issues to make sure all my emails were working.

Date: a year ago

Review №154

Rating: 1

I purchased 3 TVs online for pick up on memorial weekend to update my old non smart TVs. I go get my order Once it s ready for pickup and take them home. 2 of the tv have cracked screens and take them back to the store. They inspect the damage to the screens but since the box does not have damage to match the damage to the tvs they can not exchange or refund anything. I argued what i could and was offered $100 off another TV purchase. I left with out the TVs and out the money I paid. Lesson learned to protect myself open the box and inspect the TV before walking out the store with it.

Date: a year ago

Review №155

Rating: 5

Brought 2 printers, changed mind and returned printers unopened, and staff helped decide on 2 bigger printers. Husband is very happy with his work and home printers now. Very patient and helpful staff!

Date: a year ago

Review №156

Rating: 5

Date: a year ago

Review №157

Rating: 4

Go here everything I go to Fredericksburg. Its just a sightseeing place.

Date: a year ago

Review №158

Rating: 1

I feel like a fool! I allowed the staff to talk me into buying a high-end gaming computer and purchasing one year protection plan for tech support. What sold me was the $200 coupon they offered me towards my next purchase. I left that day as a happy and satisfied customer excited about coming back. Sometime later I returned to Best Buy to purchase a large scene TV (@$1800) excited about using my $200. To my surprise they would not honor the $200, apparently it was only good for about 30 days, . . . it was then I realized I had been SCAMMED!! I was never told there was a very short period to use the coupon. Best Buy is dirty, and it will be a cold day in ______, . . . well you get the picture. Don t take my word, I recommend reading the other feedback you will notice deceiving customers appears to be an ongoing habit/practice with Best Buy.

Date: a year ago

Review №159

Rating: 5

Great appliances

Date: a year ago

Review №160

Rating: 5

Nice store, plenty of associates to help. Johan went above and beyond for me, helping me out in a pickle when I didnt bring the right things with me to the store. Thank you Johan!

Date: a year ago

Review №161

Rating: 5

Got my laptop fixed, cheaper than anyone else at the geek squad area. Great service and texted me notifications.

Date: a year ago

Review №162

Rating: 1

I have no idea why I use Best buy.

Date: a year ago

Review №163

Rating: 3

Date: a year ago

Review №164

Rating: 5

Date: a year ago

Review №165

Rating: 5

Prompt service

Date: a year ago

Review №166

Rating: 4

Date: a year ago

Review №167

Rating: 4

Date: a year ago

Review №168

Rating: 4

Good service

Date: a year ago

Review №169

Rating: 5

Lyman helped us and was knowledgeable when asked questions and we had quite a few.

Date: a year ago

Review №170

Rating: 5

wonderful

Date: a year ago

Review №171

Rating: 5

Extremely fast service. I was in and out in a matter of 5-10 mins. Tops.

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 3

I dont know why I bother going in there as what I need is never in stock even though their website says differently. Ugh...

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 1

Best buy you are a tremendous company should ally you with better insurers geek squad does not measure up.

Date: a year ago

Review №176

Rating: 1

The warranties are trash, they re not helpful at all, it s like a scam

Date: a year ago

Review №177

Rating: 1

Very disappointed. It is useless to buy the guarantee of electronic items. They only do small repairs that dont last long to devices that turn out to be defective and actually need to be replaced. I will investigate a responsible company where to buy and guarantee my items, geek squad, I feel scammed

Date: a year ago

Review №178

Rating: 5

I wanted to get Animal Crossing for my new Nintendo Switch Lite, and I walked in and immediately asked the man at the front where to find it and he found an employee to take me there immediately. They were so quick, helpful, and friendly! The game is super cute and fun!

Date: a year ago

Review №179

Rating: 1

Buying a warranty here is a scam. Be warned

Date: a year ago

Review №180

Rating: 4

Always good service. The only bad is it takes forever to get help. Its seems like a lack of workers.

Date: a year ago

Review №181

Rating: 5

Large and cool i want to explore more

Date: a year ago

Review №182

Rating: 4

Date: a year ago

Review №183

Rating: 5

Quick pickup order turnaround

Date: a year ago

Review №184

Rating: 5

THE GREATER CUSTOMER SERVICE EVER

Date: a year ago

Review №185

Rating: 5

Quick service for a Saturday afternoon

Date: a year ago

Review №186

Rating: 3

Weird layout

Date: a year ago

Review №187

Rating: 1

Over priced with bad customer service. Just go to Castco

Date: a year ago

Review №188

Rating: 5

I buy things when I come here and they sell them to me. Thank you Greg

Date: a year ago

Review №189

Rating: 5

The service attitude is very good, the staff are warm and welcoming

Date: a year ago

Review №190

Rating: 1

Employees were rude and seemed to have no knowledge at all over the products they were selling

Date: a year ago

Review №191

Rating: 5

Date: a year ago

Review №192

Rating: 5

Date: a year ago

Review №193

Rating: 4

Date: a year ago

Review №194

Rating: 5

Date: a year ago

Review №195

Rating: 5

Simply the best

Date: a year ago

Review №196

Rating: 5

This is a great store. the manager meets you at the door and ask what you re looking for and makes sure you get it.

Date: a year ago

Review №197

Rating: 5

Loved the place. It was where I bought my new phone and the employees were really nice and helped me choose the perfect phone for me. I was absolutely stunned by how enthusiastic everyone seemed, especially since the memo is that employees hate their job, but these guys seemed pretty chill and helped me out a lot. The store it self looked pretty well kept and it was a nice place to be at.

Date: a year ago

Review №198

Rating: 5

Date: a year ago

Review №199

Rating: 3

Date: a year ago

Review №200

Rating: 5

Date: a year ago