Omni Frisco Hotel at The Star

Review №1

Rating: 4

Date: 17 hours ago

Review №2

Rating: 5

Excellent service and the rooms were nice. This whole area has a lot of restaurants to choose from Rooms: Really fancy and well cleaned, no weird smells Nearby activities: Restaurants Walkability: I was able to walk to my office down the road

Date: 3 days ago

Review №3

Rating: 4

Great hotel to stay . A little expensive though but views around the hotel are good . Plenty good restaurant around the hotel .

Date: 5 days ago

Review №4

Rating: 5

Date: a week ago

Review №5

Rating: 5

I only stopped by to drop off a passenger but it looks good.

Date: a week ago

Review №6

Rating: 5

Date: a week ago

Review №7

Rating: 4

The rooms were on the smaller side. There was lots of trash in the pool. For an Omni I would have expected more out of the hotel. It was nice and clean outside of the pool area. There is not much to walk to around the hotel. Lots of nice expensive restaurants in the immediate area. But closest gas station was a 20 min walk Rooms: Rooms were smaller for an Omni Walkability: Not much to do within walking distance at all.

Date: 2 weeks ago

Review №8

Rating: 5

Ive been here a few times for drinks,and then came back to use the restroom and they wouldnt let us back in because we didnt have a room, but just had drinks there! Wth! Horrible place! If I could take back my previous stars reviews from my previous experiences I would, that is not right people have to use the restroom after drink people.

Date: 2 weeks ago

Review №9

Rating: 5

We had our daughters wedding at this hotel last week.Very good able to accommodate aout 600 guests at the hotel ball room.Very good service from staff and they were willing to work with a very big group.Some of the guests stayed at the hotel and they enjoyed the stay.Good parking space and able to watch the court.Thank you

Date: 4 weeks ago

Review №10

Rating: 1

Date: 4 weeks ago

Review №11

Rating: 1

Watch out for security or lies and harassment will follow.

Date: 4 weeks ago

Review №12

Rating: 1

On Saturday, the valet parking staff stole my AirPods (which were next to my key). Their response was that they would call me if they found them. What kind of service is this? I was ROBBED, and no one did anything!!

Date: a month ago

Review №13

Rating: 5

Great place to stay friendly people, Rooms: Clean and luxury Rooms : 5/5 |

Date: a month ago

Review №14

Rating: 5

Date: a month ago

Review №15

Rating: 5

Date: a month ago

Review №16

Rating: 5

Very good convention room, good location and good service Nearby activities: Very convenient Rooms : 5/5 |

Date: a month ago

Review №17

Rating: 5

We love this place, great exclusive Hotel to go to.

Date: a month ago

Review №18

Rating: 5

Date: 2 months ago

Review №19

Rating: 5

Had a suite overlooking the field, most amazing experience. $$$ but worth the stay

Date: 2 months ago

Review №20

Rating: 4

I recently stayed at the Omni Hotel at the Star Frisco and had a wonderful experience overall. The location is amazing - right in the heart of The Star and close to so many great restaurants and shops. The room was spotless and very comfortable, making for a relaxing stay. I also want to give a shoutout to the staff, especially Susan, who went above and beyond to make sure I had everything I needed during my stay. She was so kind and helpful, which really added to my experience. The only downside was that on the morning of checkout, I was awakened three different times by housekeeping between 8:25 and 9:50 to ask what time I would be checking out. As a mom of two young children, I rarely get a morning to sleep in, so I was really looking forward to it during my staycation but unfortunately feel like I was shorted. Overall, I would still recommend the Omni Hotel at the Star Frisco for its great location, clean rooms, and friendly staff. Just make sure you re an early riser!

Date: 2 months ago

Review №21

Rating: 5

This was our very first experience with the Omni in Frisco. From the moment we walked through the doors we were in love! The nice valet team, lovely fragrance of the hotel and smiling faces at the front desk set the tone as it offered the warmest welcome. The hotel is just lovely!! Our room on the 16th floor was perfect!!!!! Nice, tidy, & very clean. Beds are very comfy. No complaints. Oscar delivered towels and really made my night. His pleasant spirit and nice compliments were so kind. Every staff member was just phenomenal our entire stay!! This will most definitely be our choice of hotel when visiting the area. Special thanks to the entire team here. We appreciate your diligence ensuring guests are the priority and for providing first class service. You ALL rock!!! -The Houstons (Arkansans) 10/10

Date: 2 months ago

Review №22

Rating: 5

My company was here for a conference and I was helped by Dorothy at the bar area. She was amazing not only was this the best customer service experience I ve had but she had the drink I wanted in stock. I needed a sugar free Red Bull and she was so kind!! Please hire more like Dorothy as she was not only fast but so professional and friendly!

Date: 2 months ago

Review №23

Rating: 1

These ladies were bullies that discriminated against us because my husband was a vet. That s my husband checking us out at the counter. I wish I could post everything that transpired but I will try to upload a small portion of my grievances. They gained up on me like gang member. I felt like they both were going to jump me. I was afraid for my life, so I left the same night I checked in. My post is out of order because I am only able to post bits and pieces. I will never go back and I am going to make sure my family and friend dont go. What Transpired This is how everything transpired. The temperature inside our house reached around ninety degrees Fahrenheit on July 4th due to a malfunctioning air conditioner. Being at home with my health difficulties and those of my spouse was just not possible. At that point, we decided to book a room at the Omni Hotel, which was conveniently located near our house. Upon arriving, my husband checked us in, and within minutes, we received the room key. As we made our way to the lobby of the hotel, we collected our belongings as well as our puppy. We informed the front desk that our dog would be staying with us before taking the elevator. Mind you we were making our reservations online; we did not find any information about Omnis pet policies nor at the front desk. We firmly believe that it was not our responsibility to mention our pet in advance, as the hotel did not ask us before check-in. Most hotels clearly state their pet policies on their website or at the front desk. Before entering the elevator, one of the ladies gestured for us to sign a document at the front desk. Since I felt on the verge of having another seizure, I told her that she could provide us with the documentation, and we would return it after my husband helped me upstairs. Upon reaching our room, my husband thoroughly reviewed the documentation and vocalized its contents to me. Due to a lack of prior disclosure, we firmly objected to their pet policy and promptly made our way back to the lobby to address the issue. The Omni wanted to charge us $150.00 for accommodating our pet, which was rather surprising. This additional cost almost equaled the room rate, which was approximately $155.00. Unfortunately, this information was not readily available online or in the hotel lobby, and had we been informed in advance, we would have reconsidered our choice of accommodation. We came back down, and we approached Brittany at the front desk. Transpired Out of Control She blotted out by saying your dog isn t a service animal hes an emotional service animal and let me tell you why I know this. Because hes in a crate and not on the leash. Confident in her acknowledgement of us. Again, she never bothered to ask us why he was in a crate and not on a leash. She asserted her expertise on the topic, displaying a notable level of arrogance. When I questioned her qualifications, she insisted that her position at the Omni hotel made her an authority and us not having any physical elements wrong with us. She continued stating that our dog did not perform is a service dog but an emotional service animal. Despite my attempts to reason with her, she remained unwavering in her stance. This interaction left me feeling incredulous and frustrated. Nugget, a well-mannered and mature dog, belongs to a breed recognized for providing companionship. However, Nugget also plays a significant role in assisting my husband with his mental health issues, as advised by the VA psychiatrist who has been treating him for a decade. This recommendation stems from my husbands reluctance to use medication. Nugget is essential in grounding my husband, preventing episodes from exacerbating, particularly instances where he vocalizes distress towards deceased individuals from his time in Afghanistan and Iraq.

Date: 2 months ago

Review №24

Rating: 5

Great hotel with excellent staff! They have a bar/grill downstairs which is great! They have spectacular views of the events at The Star, the hotel is clean, the pool is clean and they do serve drinks as well! I highly recommend this hotel for any season because there s always something to do!

Date: 2 months ago

Review №25

Rating: 4

The is an extremely nice hotel. The lobby is beautiful, and as they say, everything is bigger in Texas. The lobby is no exception. All of the staff have been extremely friendly and accommodating. Dorothy has been especially kind to us. The location is perfect. Plenty of restaurants to eat and places to visit. There is abundant night life too. The mall is also nearby and Ubers are very cheap! The rooms are very modern and updated, yet have room for improvement. The beds are comfortable and the rooms were spotless upon our arrival. There are a few inconveniences. Firstly, our shower only had half a door. Maybe poor design choice or the door is just kidding, but showers left our bathroom floor soaked! Secondly, there was no exhaust fan in the bathroom, so showers would steam up the whole bathroom. Third, there was only one hook in the entire bathroom. It was always a fight to hang things on it. Finally, the keycards were inconsistent with opening our door. They felt very temperamental and only would work 80% of the time. Oh, and the spin cycle of their washing machines simulates an earthquake on their 4th floor pool deck. The whole outdoor area shakes and initially, we were convinced there was some seismic activity. Turned out to be machinery!! Overall, we would stay here again. I m hoping improvements can be made in the future to make the bathrooms more inconvenient. I also don t understand why the public restrooms use two ply toilet paper, meanwhile, the guest rooms use one ply. Oh well, just a small observation haha. We were very happy with our stay.

Date: 2 months ago

Review №26

Rating: 5

The staff at Omni Hotel have truly raised the bar for customer service. From the moment I arrived, the parking attendants and entire team have been incredibly friendly, helpful, and enthusiastic. This hotel has the best service team Ive ever experienced, and I cant recommend it enough. Plus, its golf facilities are top-notch, making it a must-visit for golf lovers.

Date: 2 months ago

Review №27

Rating: 5

The Omni Hotel at The Star in Frisco, Texas is truly a five-star experience. From the moment I arrived, I was greeted with exceptional service and hospitality. The hotel itself is stunning, with luxurious accommodations and top-notch amenities. The rooms are spacious, beautifully decorated, and equipped with all the comforts of home. The bed was incredibly comfortable, and I had a fantastic nights sleep. The bathroom was also impressive, with a large shower and high-quality toiletries. The hotels location at The Star in Frisco is unbeatable. There are so many restaurants, shops, and entertainment options within walking distance, making it the perfect destination for both business and leisure travelers. I also had the pleasure of dining at the hotels restaurant, and the food was delicious. The staff was attentive and friendly, and I felt well taken care of throughout my stay. Overall, I cannot recommend the Omni Hotel at The Star in Frisco, Texas enough. It exceeded all of my expectations and provided me with a truly memorable experience. I will definitely be returning in the future.

Date: 3 months ago

Review №28

Rating: 1

paid for early check in got here at 1:30 now it s 3:30 and still cannot get into our suite we paid a lot of money for Omni isn t taking care of us for a group of 6 paying for a 4 bedroom suite. Checkout other locations and not the one here at the Star if you want good service for your money

Date: 3 months ago

Review №29

Rating: 5

This hotel is so sleek and fresh. That it overlooks the Dallas Cowboys training field and facility is a bonus. Great food nearby as well.

Date: 3 months ago

Review №30

Rating: 3

Date: 3 months ago

Review №31

Rating: 5

Very good hotel. The only thing I wish they would add is key access in the elevators. It makes me feel more secure that everyone can t access every floor. Walkability: Near restaurants in walking distance Food and drinks: Restaurant and bar onsite

Date: 3 months ago

Review №32

Rating: 1

Who is the lady at the front desk today Very rude , check in experience unexceptable Service

Date: 3 months ago

Review №33

Rating: 1

Asked for a premier room on a high floor on the corner. Preferably not near kids. Their premier rooms are just the standard room on a high floor so unless you really need to stare out the window...save a hundred a night and pass. No corner room like I asked, and right next to kids. Got a king room. Might as well have asked to stay in a hobo box it was so small. Staff were less than helpful. Room was motel 6ish. I have stayed in tons of omnis. They should be downgraded to a Marriott at best at this point. Go anywhere else and save yourself a headache.

Date: 3 months ago

Review №34

Rating: 5

Date: 3 months ago

Review №35

Rating: 5

Date: 3 months ago

Review №36

Rating: 5

This hotel is fantastic! Beautiful new property; very comfortable, beautiful rooms, incredible air-conditioning. Everything is just perfect. Wonderful reception desk folks and door staff/valet outside especially Byron and Santi! Furthermore, this is part of the Dallas Cowboys star complex in Frisco and they have a partnership with the Cowboys fitness center, which is absolutely phenomenal.

Date: 3 months ago

Review №37

Rating: 4

Very pleasant hotel I attended several events and the food was amazing.

Date: 4 months ago

Review №38

Rating: 5

Date: 4 months ago

Review №39

Rating: 5

Date: 4 months ago

Review №40

Rating: 1

Noteworthy details: Roaches everywhere!!! Rooms

Date: 4 months ago

Review №41

Rating: 1

On our staycation we went to the outdoor pool area and I was bit by something, look down and it was a roach. There were tons of them, my worst nightmare. Never going again, watch out for the roach hotel. Don t know if I can trust an Omni hotel ever again. Safety: Being attacked by insects. Noteworthy details: The trauma is real. Couldn t stay, left as soon as possible.

Date: 4 months ago

Review №42

Rating: 4

Noice!!!

Date: 4 months ago

Review №43

Rating: 5

Date: 4 months ago

Review №44

Rating: 5

Date: 4 months ago

Review №45

Rating: 5

We had an amazing stay at the Omni Hotel at the Star in Frisco TX. Mashayla Barnes was so very helpful and provided amazing customer service. The location was perfect during our stay for the Dallas Cowboys 2024 NFL Draft! A great place to stsy and so convenient. We would definitely stay there again!

Date: 4 months ago

Review №46

Rating: 3

Location and rooms are 10/10! The staff j encountered while staying was also amazing. My problems were all before and after the stay, no one picks up the phone, if they do they can t help. My folio was wrong, getting that fixed was a hassle. WiFi is not free unless you join their membership which I didn t want to do. Their lobby bar and coffee area were great, and such was the staff that worked there. Overall great stay, just little annoying things

Date: 4 months ago

Review №47

Rating: 5

Very nice hotel. The atmosphere was great and the staff was very friendly and helpful. Location is very convenient right at the Star. I would definitely go back. Rooms: Rooms were very clean and comfortable. One of the nicest hotels in the area. Nearby activities: Cowboys offices. Star training facilities. Shopping, Dining, etc. Safety: A+ 100% safe environment for the entire family. Walkability: Right at the Star in Frisco. Plenty of food and entertainment within walking distance.

Date: 4 months ago

Review №48

Rating: 2

Date: 4 months ago

Review №49

Rating: 5

Date: 5 months ago

Review №50

Rating: 1

Do not stay here. The management customer service is terrible. I would give them negative stars if I could. We brought in several people for our wedding to stay at this hotel and they constantly told us one thing and did another. The front desk lady helped with changes to reservations and then after everyone checked out - we found out she didnt make any of the changes she said and rooms were charged to wrong credit cards and we did not get rewards for 12 night stays. We love Omni hotels, but this is not a true Omni. Terrible management and customer service.

Date: 5 months ago

Review №51

Rating: 5

Date: 5 months ago

Review №52

Rating: 5

We held a wedding at the Omni and everything was incredible. The service and staff were amazing, and yes was the answer to any of our requests. I would highly recommend the Omni for your next event.

Date: 5 months ago

Review №53

Rating: 5

The Omni Frisco Hotel at The Star is a luxurious and modern hotel located in the heart of the Dallas Cowboys headquarters and training facility. The hotel offers spacious and beautifully decorated rooms with top-notch amenities, including a rooftop pool, fitness center, and multiple dining options. The staff at the Omni Frisco Hotel are friendly and attentive, providing excellent service throughout our stay. The hotel is conveniently located near shopping, dining, and entertainment options, making it a perfect choice for both business and leisure travelers. Overall, I highly recommend the Omni Frisco Hotel at The Star for anyone looking for a comfortable and upscale stay in the Frisco area. It truly exceeded my expectations and I cant wait to visit again.

Date: 5 months ago

Review №54

Rating: 5

Very new and pretty views.

Date: 5 months ago

Review №55

Rating: 5

Nice

Date: 5 months ago

Review №56

Rating: 5

Date: 6 months ago

Review №57

Rating: 1

Ive had a $400 hold on my credit card for 3 days. When you call in to the hotel and press any key, it hangs up on you. This is 2 days in a row you cannot call this hotel. I tried from cell phones and land lines.

Date: 6 months ago

Review №58

Rating: 5

Absolutely wonderful experience staying at this hotel. The community around this hotel from restaurants, bars and even the Dallas Cowboys makes it an experience. Lots and lots of restaurants tp choose from. The lobby is vibrant and chill. The rooms are really nice and clean. The beds are super comfortable. I had the view of the pool and Ford Center. Really cool! Catch the sunsets during the afternoon and youll enjoy the stroll around the neighborhood. Rooms: Very very clean and comfortable to stay at. Safety: Very safe! Family and kids friendly. Walkability: Yes! I took walks around the surrounding buildings. Food and drinks: Plenty of options. I wish there was a convenience store near by. Surrounding areas has plenty of bars and restaurants

Date: 6 months ago

Review №59

Rating: 5

Im not one to write reviews, but after our recent stay at this Omni hotel, there was no way I couldn t leave this review. (Please read to the end to understand where this is going lol) .. What most would describe as a great hotel stay is one with no issues, nothing out of the ordinary, just a nice quiet stay, where everything ends up being just as normal and uneventful as you hoped it would be ..But what I now realize after my stay at this Omni hotel is that what actually makes a hotel great is the exact opposite .it s when you happen to experience an issue during your stay and the hotel/staff go ABOVE AND BEYOND to accommodate you, make you feel comfortable, and make you feel like you are being 100% taken care of .No questions asked ..And when I say above and beyond .honestly, I was floored. Like, so impressed that, I m still in shock by the AMAZING response from this hotel/staff. And let s be honest, this type of customer service/hospitality should be the normal, but in today s day and age, it is just not. Nonetheless, what I can confidently say is that this Omni hotel and staff got it EXACTLY RIGHT. I would stay at this hotel 100 times over knowing that my stay will more than likely always be great, but..even MORE importantly, knowing that if I was ever to encounter an issue during my stay, it would be addressed EXACTLY how this hotel staff treated our situation .They made us feel like true guests in their hotel, with a respect and kindness that still has me floored. Honestly, it was the most refreshing and amazing demonstration of hospitality service that I have ever experienced at a hotel, EVER. If I could give this hotel 6 stars I would because what s even better than a great hotel stay is when the hotel/staff are given the opportunity to show just how amazingly capable and accommodating they really are. That is what it s all about.

Date: 6 months ago

Review №60

Rating: 5

Date: 6 months ago

Review №61

Rating: 5

Such an incredible hotel with awesome service in all aspects. Super polite staff, good food, clean rooms.

Date: 6 months ago

Review №62

Rating: 5

Date: 6 months ago

Review №63

Rating: 4

Each year I celebrate my birthday with a stay at a fabulous hotel followed by dinner and dancing! This year I chose the Omni Hotel at the Frisco Star! Me and 9 girlfriends first had dinner at the Neighborhood Services restaurant within the hotel itself. After dinner, we hopped over to Concrete Cowboy, whose clientele was a little younger than we preferred so we ended up at Sambuca in nearby Plano. The Omni Hotel did not disappoint. My room was clean and thoughtfully laid out in terms of flow and decor. I loved the added touch of including a small bottle of wine and a chocolate dessert to help me begin birthday festivities. There were 2 things I especially enjoyed: the views from my room and many photo opportunities in the hotel lobby. I will definitely recommend the Omni Frisco without hesitation! Nearby activities: Various restaurants and clubs!

Date: 6 months ago

Review №64

Rating: 5

Great hotel with amazing staff all around. From the moment you arrive, valets and bell hops welcome you, front desk staff are very attentive, and housekeeping goes the extra mile every day. The hotel restaurant has great specials and drinks. Plenty of other choices within walking distance as well. Specifically want to thank Bismarck (bell hop), Brittany (front desk), Erica, and Monica (both housekeeping).

Date: 6 months ago

Review №65

Rating: 5

Beautiful hotel. Rooms are super comfortable. Brittany K at the front desk was the perfect enter and hostess. Fantastic experience

Date: 7 months ago

Review №66

Rating: 5

Awesome experience with my Family will definitely be coming back to visit again

Date: 7 months ago

Review №67

Rating: 5

Date: 7 months ago

Review №68

Rating: 5

Cage and Angelo did a great job with valet parking. Great attitudes and service! Five stars

Date: 7 months ago

Review №69

Rating: 5

Great stay

Date: 8 months ago

Review №70

Rating: 4

Date: 8 months ago

Review №71

Rating: 5

Date: 8 months ago

Review №72

Rating: 5

Our family had an amazing weekend stay-cation here. Highly recommend

Date: 8 months ago

Review №73

Rating: 5

Date: 8 months ago

Review №74

Rating: 4

Date: 8 months ago

Review №75

Rating: 5

Just plain love it. Great people and place

Date: 8 months ago

Review №76

Rating: 5

Our team holiday dinner at Neighborhood Services restaurant was a delight! David, our server, went above and beyond with exceptional hospitality and kindness. The food was not only hot and fresh but also incredibly delicious. The drinks from the bar were spot on. Situated near the Dallas Cowboys Ford Center, the hotel is especially beautiful and family-friendly during the holiday season.

Date: 8 months ago

Review №77

Rating: 5

Date: 8 months ago

Review №78

Rating: 5

Stayed here on a game weekend. Room as great, service and housekeeping was excellent. Wonderful location close to the Star and lots of restaurants.

Date: 9 months ago

Review №79

Rating: 5

I m an Eagles fan who stayed in Dallas county for work But I m also a football fan and I know any Cowboys fan would love this place. They really represent their team and the history very well. Besides that though the hotel is beautiful. The staff was great. The rooms were spacious and clean. Beds are comfortable and I had a very nice stay. I highly recommend this to anyone looking for a comfortable stay and especially the Cowboys fans. Rooms: Spacious clean and comfortable Walkability: Good places to eat or grab a drink within walking distance.

Date: 9 months ago

Review №80

Rating: 5

we stay there every year as we go to the cowboy games...... people who work there are wonderful, from the valet to the front desk to the restaurant servers etc....rooms are clean, grest views.....hotel is top notch...cant wait to go back.

Date: 9 months ago

Review №81

Rating: 4

Date: 9 months ago

Review №82

Rating: 5

Date: 9 months ago

Review №83

Rating: 5

Date: 9 months ago

Review №84

Rating: 5

This hotel is stunning with exceptional customer service. The staff is so pleasant and helpful, and just incredible.

Date: 9 months ago

Review №85

Rating: 5

Ive stayed here a couple of times. Its definitely worth getting a premier room. I was disappointed with the regular room. Not because it wasnt nice, but it was small and didnt live up to my premier king room. Everyone is very nice and helpful.

Date: 9 months ago

Review №86

Rating: 5

Stayed here was super cool

Date: 9 months ago

Review №87

Rating: 4

Date: 9 months ago

Review №88

Rating: 4

Date: 9 months ago

Review №89

Rating: 5

Magnificent and beauty Nearby activities: Wonderful enjoyable Safety: Fun Walkability: Friendly atmosphere

Date: 9 months ago

Review №90

Rating: 5

Date: 9 months ago

Review №91

Rating: 5

Date: 9 months ago

Review №92

Rating: 5

Great location. Here for Best of Success conference with Joyland Roofing.

Date: 10 months ago

Review №93

Rating: 4

Date: 10 months ago

Review №94

Rating: 5

Date: 10 months ago

Review №95

Rating: 5

Saturday night was a blast at the Omni! The Christmas event with the Dallas Cowboys and the Dallas Cowboys cheerleaders and Santa Claus was greatness. The room was great and room service meal was better than any other. Thank you to the manager Cameron for going the extra mile to make sure guests had a great time. Rooms: Beautiful clean rooms with many amenities such as coffee, bathrobes, umbrella Nearby activities: The Christmas Extravaganza is worth the trip! Food and drinks: We ordered room service and had a chicken fried steak, steak, and chicken fingers kids meals. The food was terrific including the chocolate cake.

Date: 10 months ago

Review №96

Rating: 4

Im here for a business conference and my room, the meeting rooms, and the food has been very good. However, I was a little put off by the fact that with what we are paying per night it didnt include WIFI. Instead they want another $10 to $15 per night! Unbelievable!

Date: 10 months ago

Review №97

Rating: 1

Avoid the hotel.

Date: 10 months ago

Review №98

Rating: 5

We loved our one night staycation. The room was beautiful. The valet was fast and easy. The Christmas decorations were beautiful. The staff were friendly. All the restaurants in the Star are quick walking distance. We will be back during Christmas time. The Dallas cowboys cheerleader show was free and fun. Walkability: Lots of restaurants to walk to.

Date: 10 months ago

Review №99

Rating: 5

Date: 10 months ago

Review №100

Rating: 5

Guest service second to NONE. Had a reservation and big plans with several friends who flew out for the Big 12 Championship tomorrow and are staying in town to catch the Cowboys/Eagles game next weekend. Was going to surprise them with a stay in one of the Omnis top luxurious suites next week but unforeseen complications from surgery following a recurring joint infection has me stuck in the hospital and therefore unable to revisit this gorgeous hotel unfortunately unable to attend either game. I was blessed to be the guest of a previous guest at this amazing hotel, and trust me, it does not disappoint... but this review is specifically for Brandon, the amazing young man at the front desk who took my call this evening to cancel my reservation after doctors confirmed I was not going home anytime soon. While on a brief hold so Brandon could finish up with the guests he was with when I called, I began to worry because I dont have my wallet with me, it is home with my jewelry, etc which would have complicated things if my cc # was needed. But before I could waste any further time needlessly worrying, Brandon hopped back on the phone and informed me he had found my reservation using my phone number and had canceled the reservation! While Im devastated that my surprise will have to wait until next year, and it sucks being stuck in the hospital, Brandons initiative and kindness made a world of difference for this Cowboys/Omni Frisco fan!! Yall are blessed to have such a wonderful young man attending to Front Desk Services. Thank you, Brandon!

Date: 10 months ago

Review №101

Rating: 5

Date: 10 months ago

Review №102

Rating: 5

Date: 10 months ago

Review №103

Rating: 5

We love staying at the Omni Frisco. The rooms are very nice. The staff is always so friendly. They upgraded our room because we were celebrating a birthday. The view was fantastic. The hotel is so quiet so we are able to get a good nights sleep. We ordered room service for breakfast and the food was delicious. This is a must stay place when youre in Frisco.

Date: 10 months ago

Review №104

Rating: 5

Date: 10 months ago

Review №105

Rating: 5

Date: 10 months ago

Review №106

Rating: 4

Its in a very nice location near so many things, but the bed , the mattress and pillows were just so hard and not comfortable at all.

Date: 10 months ago

Review №107

Rating: 5

Location great for event we were part of

Date: 10 months ago

Review №108

Rating: 5

We loved this little part of Dallas

Date: 10 months ago

Review №109

Rating: 5

The Cowboys themed hotel is so awesome if youre a fan especially. I was enjoying a number of the decoration connecting with the Cowboys. You see that throughout the hotel and room. I will definitely go back. My favorite Omni hotel for sure!

Date: 10 months ago

Review №110

Rating: 5

Such an amazing place loved it

Date: 10 months ago

Review №111

Rating: 5

I have not a single complaint about this place. Phenomenal!

Date: 11 months ago

Review №112

Rating: 3

Place was pretty basic which is crazy considering they have cowboys everything, but the (Queens beds) feel like twin. My feet were going over the foot of the bed. The room had nothing really memorable. The ladys at the desk were nice, the valet, and the breakfast chef/waiter were really nice. The older guy that does the tour of the building is filled with knowledge and really brings you into the Cowboys warmth. The breakfast that was given itself was the basic run of the mill muffins, boiled eggs, kolaches, oatmeal, and coffee with the normal half and half, but the waiter took care of us. We had a stunning view and thats all this hotel could offer aside of the facility of the Cowboys themselves next to it. I gave this place a average considering Ive seen hotels like the Hyatt with a better feel to them then what was presented. Its average at best but lower than that for the price tbh.

Date: 11 months ago

Review №113

Rating: 5

Date: 11 months ago

Review №114

Rating: 5

Date: 11 months ago

Review №115

Rating: 5

A week prior to our reservation, I reached out to the hotel via email to request an early check-in. This was because I planned to surprise my husband with a one-night stay at the hotel for our 12th anniversary. Although our home was just a short 25-minute drive away, I wanted to create a quick and delightful getaway for us, away from our children. The hotel staff was incredibly responsive and efficient. Upon our arrival at the hotel, we were not only granted an early check-in but were also pleasantly surprised to find our bed beautifully decorated with rose petals, towel swans, and chocolates. Their attention to detail left a lasting impression on us. To make our anniversary even more special, the Omni team later delivered a complimentary dessert to our room in celebration of our anniversary. This unexpected gesture truly enhanced our anniversary experience at the Omni.

Date: 11 months ago

Review №116

Rating: 5

Date: 11 months ago

Review №117

Rating: 5

Date: 11 months ago

Review №118

Rating: 5

This is an incredible Hotel. It has a super professional staff who are quick to make your stay enjoyable.

Date: 11 months ago

Review №119

Rating: 1

Tried to book a room over 8 months out for our wedding night and they have no availability for 16 straight days. How do you not have availability for over half a month?

Date: 11 months ago

Review №120

Rating: 5

Date: 11 months ago

Review №121

Rating: 5

First class, Great view of Cowboys Star. Patio and lobby are well designed. Good food and rooms. Beautiful pool located on the roof.

Date: 11 months ago

Review №122

Rating: 5

Close to everything, great views and the service was beyond great!!!

Date: 11 months ago

Review №123

Rating: 5

SO LOVED IT HERE. THE WHOLE ATMOSPHERE AND HOTEL IS A VIBE. EVERY ONE WE ENCOUNTER FROM THE FRONT DESK TO VALET WAS VERY WARM AND WELCOMING. SHOUT OUT TO CHARLES IN VALET.. VERY DOWN TO EARTH AND FRIENDLY.

Date: 11 months ago

Review №124

Rating: 5

Valet was great!! The vibe on the patio was awesome... Its a fancy spot ... The STAR is the STAR. very nice experience... One drawn back is... The doors ... If someone is not there to hold the door for you..YOU actually have to open the door for yourself... I was like nope...for the amount of $$ they charge, the door needs to open automatically... Thats just my personal opinion...but other than that... It was a cool experience

Date: 11 months ago

Review №125

Rating: 5

Date: 11 months ago

Review №126

Rating: 5

Date: 11 months ago

Review №127

Rating: 5

Good

Date: 11 months ago

Review №128

Rating: 5

Came here for my Nieces Wedding and their front desk people were amazing making my stay really special. A special thanks to Jean Carlos, front desk manager & Cesar Almonte. Both of you are wonderful and I thank you so Very much. Jenee Areeckal

Date: 11 months ago

Review №129

Rating: 5

I cannot begin to express my overall gratitude and thankfulness to the entire staff for making my sons 16th birthday so memorable. A special thank you to Stacia who went above and beyond our expectations and raised the bar to a level that will be hard to reach at any other resort destination. Nearby activities: Many activities within walking distance Safety: Extremely safe with security that was not intrusive but always let you know that they were around. Walkability: Several eateries and night locations are within walking

Date: 11 months ago

Review №130

Rating: 5

Very clean and nice hotel. The hospitality, friendliness and knowledge of the staff was exceptional.

Date: 11 months ago

Review №131

Rating: 5

Abbey was our server and provided us excellent friendly service. The food was fresh and delicious the restaurant is beautiful decorated with good ambience

Date: 11 months ago

Review №132

Rating: 5

Date: 11 months ago

Review №133

Rating: 5

Great facility, wonderful staff, and a great overall experience! Love staying here!

Date: 11 months ago

Review №134

Rating: 5

Really nice stay in August, outstanding room service by Hsk. Andreina with the lovely note Enjoy your Stay =) left on my desk, just perfect!

Date: 11 months ago

Review №135

Rating: 5

Its such a beautiful hotel. The customer service is excellent, then go beyond the call of duty. I definitely would recommend this hotel.

Date: a year ago

Review №136

Rating: 5

The single downside of the experience were the drivers to/from the airport .. but they were not associated directly with the hotel. Otherwise, this is the place to stay ! Rooms: best rooms weve been in Nearby activities: The Dallas Cowboy-themed venues and practice facility on site .. priceless ! Walkability: A self-contained fan facility. everyone was just super friendly. Food and drinks: The restaurant and lobby bar were excellent! Staff were super friendly as well.

Date: a year ago

Review №137

Rating: 5

Just amazing, Go Cowboys Nearby activities: Must visit if youre a Cowboys fan! Rooms : 5/5 |

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 5

I received the warmest welcome and the most amazing customer service while checking in. Ms. Azantae Jones was so pleasant and was able to rectify a mistake that I made and did so while providing such positive energy. Individuals of this caliber are difficult to find and she made our stay so memorable.

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 5

I decided to take a last minute staycation on September 17th, which Omni Frisco has been my favorite staycation spot ever since it opened. As a Black Tier Select Guest Member, Tsianna, who is the Loyalty Ambassador, did great in accommodating my room requests with amenities and double upgraded my room type to allow me to have a great view overlooking the plaza at The Star. Tsianna surprised me with an email with a bar code for tickets to the Cowboys vs. Jets game. Little did I know when I arrived at AT&T Stadium, I had access to a suite and Miller Lite Lounge, which allowed me to be in the tunnel where the Cowboys players enter and exit the field. The experience was amazing, which I felt as if I was a VIP since I was escorted by an usher to the suite upon arrival. Tsianna definitely went above and beyond to make me feel like a special Omni guest with the tickets, which Im sure was partly due to my tier status. The entire front desk staff was phenomenal and friendly during my interaction with them during check-in and check out. I couldnt have asked for a better staycation experience, which they set the bar high and makes it hard to beat for the few other Omni properties that Ive stayed at over the past 13 years when I signed up to become an Omni Select Guest Member. Walkability: The hotel is located at The Star in Frisco, which is where the Dallas Cowboys Headquarters and Training Facility is located. If youre lucky, you may see a player or two walking around during the eve of their home games. The plaza behind the field is great for throwing a football around with your kids, or watching a Cowboys or College football game on the jumbotron, which a lot of people come out to enjoy, especially when the weather is nice. The Star has numerous restaurants for dining/drinking pleasure within walking distance to include Cane Rosso for pizza, Sushi Marquee for sushi, Mi Cocina for Tex-Mex, Snowbird for Asian Fusion, Dee Lincoln Steakhouse, Monarch Stag Cocktail Lounge, Wahlburgers, The Common Table, Tupulo Honey, Ascension Coffee, and Concrete Cowboys and City Works for sport watching. The newly opened 23,000 sq ft venue called Sidecar Social is a great family-friendly place since it has various games (skeeball, fooseball, basketball hoops, ping pong table) and numerous TVs to watch your favorite team(s) while dining and hanging out with friends. They also have a climate controlled indoor patio. If you like to sing, Petes Dueling Piano Bar is also located at The Star. If you like to shops, theres a handful of boutiques and stores, and Cowboys Fit to get a workout in.

Date: a year ago

Review №142

Rating: 5

Great staff! Incredibly friendly, polite and respectful. Rooms: The rooms are very comfortable, showers are really nice. Nearby activities: So many shops and other things to do in walking distance of this hotel. Great location!

Date: a year ago

Review №143

Rating: 5

What more can you say, it s at the Cowboys practice field and HQ! We came to the Cowboys home opener and was met with amazing service by Mr. Rivera! He made our stay 10x better and the view of the field, shops, etc. was perfect as a Cowboys fan.

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 5

Date: a year ago

Review №146

Rating: 5

The experience at Omi Star was very pleasant. Parking was average price for a hotel. It s walking distance to everything there. The hotel bar was nice and prices were average. Breakfast was pretty good, although not the best we ve had for the price. When we stayed we upgraded to what I think its a junior suite, but didnt seem to much different than the average room. The bathroom was neat it did have a huge soaking tub, and automatic blinds. We got a little bottle of champagne and chocolate covered strawberries sent up to the room which was nice. The pool was neat I think it was on the 4th or 5th floor. Check in and out was smooth. Overall it was a great experience and I would stay here again.

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 5

If youre looking for a place that has it all and is located near everyone, then this is the place.

Date: a year ago

Review №149

Rating: 5

Every bit of my business trip was excellent from the service, cleanliness, accommodations and staff. I will be back for a personal trip soon. Excellent! Food and drinks: The hotel accommodated my gluten-free needs beautifully.

Date: a year ago

Review №150

Rating: 5

Food and drinks: Food was fantastic and the service even better. Traveling from out of town or in town staycation, this is a great way to spend some quality time. Rooms

Date: a year ago

Review №151

Rating: 3

Not worth the price imo. The a/c can go down to very low temp, which is nice. Monet at the front desk is an angel

Date: a year ago

Review №152

Rating: 5

I had a great stay at the Omni Hotel. The hotel was very clean and in a great location. Friendly service from all staff members we came in contact with.

Date: a year ago

Review №153

Rating: 2

The hotel is in a great location and the surrounding area is excellent for sports fans and those who want a unique experience with the Dallas Cowboys culture in the Star district. I was disappointed my email address and personal details were made public when a mass email was sent out to all guests arriving on the same date as I was. When I brought this up to the staff and management at the front desk, they dismissed my concerns and stated it was just a glitch in the system. I feel uncomfortable with this and believe this matter should be taken more seriously. Nearby activities: Highly recommend taking the guided tour of the area to appreciate the history and vision behind the scenes of the Dallas Cowboys.

Date: a year ago

Review №154

Rating: 4

Date: a year ago

Review №155

Rating: 5

Date: a year ago

Review №156

Rating: 1

Front desk will leave you on hold forever and never answer a simple question. The music at the pool is terrible and outdated. Our company will never book a convention at this location again.

Date: a year ago

Review №157

Rating: 5

IF youre a Cowboys fan, this is hotel would be heaven-like for you. Everything here and its area is Cowboys! At the hotel, the front desk woman named Monet is fabulous. She is so quick to help guests even opening doors. This woman is a true asset to this hotel. Nearby activities: You wont run out of activities!

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 5

Beautiful hotel with an excellent location for the Frisco area. The hotel staff was very helpful after my husband hurt his arm and got us huge garage bags for him to shower. Self parking was a1 block walk. Tons of shopping and dining around the area.

Date: a year ago

Review №160

Rating: 5

Had a very good view from the room and service was great. P Nearby activities: Many restaurants and stores for shopping within walking distance. Rooms : 5/5 |

Date: a year ago

Review №161

Rating: 5

Adjacent to the Ford Center, I dare you to find a better location.

Date: a year ago

Review №162

Rating: 5

Great service the door guy had a great attitude. So helps to start the whole stay.

Date: a year ago

Review №163

Rating: 5

Date: a year ago

Review №164

Rating: 5

This is a beautiful hotel, full of all our favorite amenities and friendly staff! We will be back and well see you at the pool and restaurant!

Date: a year ago

Review №165

Rating: 5

Beautiful hotel, exceptional staff and great location! Very impressed with how we were treated during our stay. Incredible communication! Looking forward to coming back again!

Date: a year ago

Review №166

Rating: 5

Great experience. Loved the area.

Date: a year ago

Review №167

Rating: 5

The staff was so impressive, the rooms were so clean, the shower heads - incredible. Everyone from the valet parking to the front desk and cleaning staff were amazing. The ballroom was gorgeous, the pool was great. Tons of great restaurants close by, the cowboy fit gym was wonderful and was very impressed by this hotel. Rooms: Had a Mini fridge, safe, umbrella, was very clean Nearby activities: Cowboy fit gym, cowboy pro shop, great restaurants, minor league baseball field Walkability: You can do so much within a 1/2 mile walking radius - even more within 2 miles!

Date: a year ago

Review №168

Rating: 5

Date: a year ago

Review №169

Rating: 5

The view of the practice field is definitely a great add on, good for conventions since there is plenty of space and easy accessibility Walkability: Its pretty close to a couple shopping places so its perfect to stay even if you dont have a car

Date: a year ago

Review №170

Rating: 5

My sisters and I could not WAIT to review Omni Frisco at The Star! From start to finish, it was exquisite five-star service. When checking in, we pulled into the front of the hotel and every Valet employee we encountered was incredibly polite, gracious, and so helpful. Mind you it was mid-June in the dead heat of sweltering summer and yet they all had smiling faces and were eager to assist. We requested weeks in advance for a crib and adjoining rooms and not only did they deliver on both but also a thoughtful milk and cookie treat was included! The rooms were pristine clean and we had a great view as well! Fantastic location and can t wait to return for sure. A special shout-out to Juan Carlos who checked us in - outstanding customer service!!

Date: a year ago

Review №171

Rating: 5

My boyfriend and I had an amazing experience. The room was pleasant and we had a lovely view. We got the chance to check out the pool. I really loved it. Zoey and Eddie were extraordinary! We will definitely be back.

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 5

Date: a year ago

Review №174

Rating: 4

Date: a year ago

Review №175

Rating: 5

Always phenomenal customer service from the front desk staff of Cesar, Sandy, Angela, Keita, and Zahra. I feel like a VIP by how they all treat me during my staycations.

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 5

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 5

Date: a year ago

Review №180

Rating: 5

Date: a year ago

Review №181

Rating: 5

Monet has to be the nicest person I ve ever met. Will be back just because of her!

Date: a year ago

Review №182

Rating: 5

Miss Jones thank you. Great property. Great staff!!

Date: a year ago

Review №183

Rating: 5

Date: a year ago

Review №184

Rating: 5

The rooms are really nice super clean bright modern decor. The patio is a nice place to relax. You can watch a large TV screen on the field or watch people doing their thing on the grass. The patio decor is very comfortable.The suites are the best with the soaking tub. You can drink a glass of wine while you are soaking and looking out a large floor to ceiling window at the skyline and city lights. Its a quiet hotel to chill at. The pool does play really loud music so keep that in mind when selecting a room. Ive tried medium priced hotels in Dallas and Frisco for staycations and I find Omni Frisco the best to accomplish all your needs from rest to eating.

Date: a year ago

Review №185

Rating: 5

I came here for a company event, my first time visiting Frisco and had an amazing experience. This was because of the amazing servers that were helping us during our breakfast, lunch, and dinner times. Some of them were Maria, Mauricio and many others that were a pleasure to greet every day we were there. Here s our highlight, Alaska, of the concierge s I believe was absolutely amazing. While I attended my event my mom was in the room and sometimes in the lobby hanging out and he made sure she was comfortable and taking care of her. He went above and beyond. Thank you to everyone here for giving us a wonderful experience with more than 120 people attending the event. Everything went smoothly.

Date: a year ago

Review №186

Rating: 5

Great service and amenities - enjoyed the Cowboy Fit and location was great for a night out for girls night out. Walkability: We were .2 mile walk to restaurants and piano bar

Date: a year ago

Review №187

Rating: 5

Rooms: A modern and beautiful room equipped with the most up-to-date technology. Luxurious and comfort. Safety: It was safe to walk around. Walkability: Walking distance to great restaurants, cafes, bars, etc. Food and drinks: Great restaurants, cafes and bars around within a few minute walking distance.

Date: a year ago

Review №188

Rating: 5

Great time pool bar was closed at or before 9pm on Father s Day weekend I would have thought it would be open but at least the pool was open. Still not a complaint just thought it would be open. But other than that everything was good food and neighborhood service was good and location was great . Staff at front desk was super friendly new girl don t remember her name but I know she was new because we made small talk. Very friendly.

Date: a year ago

Review №189

Rating: 5

Went for a conference and thourally loved the location, rooms, and the pool that overlooked the Dallas Cowboys Stadium

Date: a year ago

Review №190

Rating: 5

First I met Biant and he was amazing and helped me get supplies. Then it was Bismarck, Isaac and David that went out of their way to help me. I can say the help here is amazing.

Date: a year ago

Review №191

Rating: 5

JEAN CARLOS AT THE OMNI FRISCO HOTEL AT THE STAR WAS THE BEST. THAT MAN IS A SHINING STAR FOR YOUR ESTABLISHMENT. GRAB A HOLD OF HIM AND NEVER LET HIM GO. YOU ARE TRULY BLESSED TO HAVE SUCH A CARING,BRIGHT AND CHEERY YOUNG MAN IN YOUR MIDST. THE NEIGHBORHOOD SERVICES FOOD WAS ABSOLUTELY DELICIOUS. WE WANTED SOMETHING FROM THE LUNCH MENU BUT IT WASNT QUITE TIME YET. THE SERVER WAS ABLE TO ACCOMODATE OUR REQUEST ANYWAY. IF EVER BACK IN THE AREA, I CERTAINLY WILL BE STAYING HERE AGAIN. THANK YOU TO EVERYONE THERE WHO MADE OUR BUSINESS TRIP WONDERFUL! JIM BALTIMORE,MD Rooms: CLEAN, GREAT VIEW, QUIET

Date: a year ago

Review №192

Rating: 5

Date: a year ago

Review №193

Rating: 5

Date: a year ago

Review №194

Rating: 5

Had a conference, great hotel and amazing views. Fun place!! Rooms nice and service was great

Date: a year ago

Review №195

Rating: 5

Date: a year ago

Review №196

Rating: 5

Awesome stay.. Nice place at good budget. Food is also high quality with awesome ambiance.

Date: a year ago

Review №197

Rating: 5

Date: a year ago

Review №198

Rating: 5

Love everything about this place! 5 whole Nearby activities: Literally connected to the Star in Frisco. Plenty of restaurants and shops. Walkability: Within walking distance of shopping, activities and dining. Food and drinks: A bar is located to the left and a restaurant to the right as you enter through the beautiful doors. The bar has a patio with comfortable seating. Perfect for meeting, lounging, and people watching. The restaurant also has patio dining.

Date: a year ago

Review №199

Rating: 1

They dont allow you to park your car yourself, VALLEY PARKING ONLY .. that is sickening, I myself DO NOT LIKE SOMEONE ELSE to drive my car, moreless to leave my car keys with them during my stay... very very unhappy, will never stay there again

Date: a year ago

Review №200

Rating: 5

Amazing hotel, very clean, and very welcoming. They are the place for friends and family to stay at and for events! Plus it s next tot he star which is a big plus for the restaurants and shops and the cowboys practice too!

Date: a year ago