Animal Emergency Center of Temple- Belton

Review №1

Rating: 4

EDIT: We had 2 more visits after I wrote this review that were more than pleasant. Our kitty ended up being hospitalized and they took wonderful care of her and were very open and communicative about her care. Additionally, a staff member called and followed up on my original review which I appreciated. Overall, our first experience, while not the greatest, ended up being balanced out in the end. The veterinarian and lab technician who worked with us were absolutely wonderful. However, the 2 ladies working at the reception desk were outside smoking a cigarette when we showed up, and let us stand at the reception desk for a moment or two before coming in to help us. Additionally, we had brought a stool sample with us as that was the main concern for our visit, and after handing the stool sample to them and turning away, my husband observed them making faces and acting unprofessional before realizing he was looking at them, and stopping. Super disappointed to hear this was how staff was acting behind my back during a sensitive time of need for our pet. Would recommend the lab technician and doctor wholeheartedly, but am hesitant to return due to the unprofessionalism and downright rudeness of the reception staff.

Date: 3 weeks ago

Review №2

Rating: 5

Everyone here from the front desk, the techs and vet were amazing. They were so patient and kind to my anxious sick cat and explained every step of the way to us.

Date: a month ago

Review №3

Rating: 5

Great people, great docs, and clean facility! They were perfect with our boy whiskey even though he can be very difficult to deal with!

Date: a month ago

Review №4

Rating: 5

We had an extremely unexplainable incident with our dog. Had in not been for the staff, I do not believe he would have made it. I m extremely thankful for their service and while I hope to never need to use it again, I m thankful to know that it is there if ever needed.

Date: a month ago

Review №5

Rating: 1

MONEY IS MORE IMPORTANT THAN QUALITY CARE! I took my critically ill pup who had been exposed to Cane Toad toxins in to be treated. Upon arriving they took her back immediately and began trying to get her stabilized. I was asked to pay a $700 deposit, which I did without hesistation. About 2 hours later one of the techs came out with an estimate of an additional $1223 for her care and said she would have to kept at the clinic for 2 days for monitoring. At this point I assumed that my pup was going to recover. The same tech then came back out and advised me that the lab tests were not run due to a machine error the first time and they would have to do them again and let me know what was going on. An hour or so later, she then brought out another estimate for double the lab test fees and more additional charges for an additional $1952 for her care. I told them that I did not understand why I was being charged twice for the lab tests when the machine failure was not my fault. She removed the charge and came back with another estimate around $1500. Thats when I began to feel suspicious of the charges as they were attempting to get me to sign them without reading over them carefullly. At no time was I told the prognosis of my pet, just varying estimates. An hour later, the vet pulled me into a room and told me that the lab tests were not good and that she would require extensive treatment or die. She asked what my budget was and I advised her that I had a set amount of money available to spend today until I could get home and transfer funds for additional care. After this I was brought another estimate that exceeded all the others. After advising the vet and the tech that I had a set amount readily disposable for her care they ignored me and kept increasing the costs. After making the decision to leave her there thinking she would recover, I asked to see her so I could say goodbye until I could return the next day to visit her. I was told they would prep a room or bring her out to me. I waited and an hour and half later, for no reason whatsoever the vet tech brings out another estimate for $900 telling me that was what I owed them if I wanted to take her home. After becaming frustrated with the constant estimate hounding and not being able to see my pup, I finally asked for someone to please tell me what my pups prognosis was so that I could make a decision on how to proceed with the costs. The vet came out at this point and said she was the reason why the estimates were not accurate because she had misunderstood what my budget was and that she thought that my pup had a 70% chance of recovery making it a worthy investment for her care. While she is setting there telling me this, the tech comes out and tells me my pup died. How can a pet with a 70% recovery rate suddenly within a minute be dead? I truly believe she had already died and that they were attempting to get more money from me and that was why they refused to bring her to a room for me to see. Im pretty sure had I agreed and paid the costs, I would have gotten a call in the middle of the night with the bad news with my pocket book and heart both taking a beating. Either way, I unlike everyone else who had critically ill pups who died that day, was unable to be with my pet when she passed due to the incessant pursuit of money.

Date: a month ago

Review №6

Rating: 5

Took our kitten here yesterday when he had an unexpected problem over the weekend. Staff was VERY caring and kind and took time to answer all our questions. Wish they offered regular care! Would definitely come back if needed and highly recommend!!

Date: a month ago

Review №7

Rating: 5

We had a sick cat & our normal vet could not see us. Dr. Gage and all the staff were terrific - professional & thorough. I would not hesitate to use them again if we ever need quick, competent help.

Date: a month ago

Review №8

Rating: 5

I took my dog here and the staff were more than accommodating for my dog and and myself. They were very understanding and comforting for my dog and I and also very flexible with payments. I recommend coming here if your pet is ever in dire need of medical attention.

Date: a month ago

Review №9

Rating: 5

I had to take my Standard Poodle there last Sunday who was very ill and still is. This facility had the most kind and compassionate employees. They were very thorough in checking him and unfortunately for us he has a very serious condition know as Evans Syndrome. They took excellent care of him until I was able to transfer him to his regular vet. I also had to take another pet to be euthanized a few months back again they took her right in and did what was necessary to relieve her misery quickly. I would give them more than five stars if it were possible. I thank them again for all they have done for us!! Bill and Chris Brykalski Carson sends his love and says thank you!

Date: a month ago

Review №10

Rating: 5

The staff has always been wonderful, they are accommodating and understanding. They have seen all of my animals for several instances, from a male cat with a UTI, to a pug eating chocolate. The vets on staff have been incredibly thorough in their explanations of the situation and treatment. The techs have been attentive despite their stress. We also brought our senior kitty here to be put down and they made this incredibly difficult time just a little bit easier. My partner and I have only been able to sing their praises. Please note that wait times vary, sometimes you walk right in and go back, other times its a 2+ hour wait, and thats okay! Its an Emergency Vet, you cant expect anything else, especially when animals in critical condition come first! Please call ahead, if your situation is critical, they will make getting your baby back and seen a priority! Thank you so much!!

Date: a month ago

Review №11

Rating: 5

I took my pet Guai Guai in for excessive coughing since he has a collapsed trachea. Although the team was busy with a ton of other patients, we were able to be seen in a timely manner. All the staff was super sweet and understanding of our concerns. They treated my baby very well and I knew he was in good care. I appreciate them letting me see him before he was admitted for overnight stay. I just want to shoutout Dr. Travis Twining for amazing and compassionate care, as well as Mike, who was super caring and made me feel at ease with my pet.

Date: 2 months ago

Review №12

Rating: 1

After waiting an hour and half in the waiting room, they told us our cat with urinary issues couldnt be seen because they had to tend to a procedure. Why not tell us that from the start instead of leaving us waiting? Why not have more than one doctor? All other emergencies are on hold because you have to do a procedure? What if theres another emergency but the one doctor is busy doing a procedure? Lost and an hour and a half of my time, put my cat through unnecessary stress for nothing, this place need to get it together

Date: 3 months ago

Review №13

Rating: 1

The worst service I ve ever received in my life ! The doctor is so old and senile she keeps asking me the same questions over and over again keeps looking at the wrong side of my dog and the wrong leg and keeps writing the wrong info down ! Brought my dog in for lumps that keep popping up on him and after a TWO HOUR wait and $130 bill all the doctor tells me is you need to get this checked out well DUH ! That s WHY IM HERE !! I paid $130 just for her to send me somewhere else and not do ANYTHING!

Date: 3 months ago

Review №14

Rating: 5

Our fur baby was sick, we knew that time for him to go to heaven was near. When we got there he was looked at right away. The vet lady came in and after examining him she delivered the bad news as we could clearly see he couldnt get up anymore. Our fur baby passed away that night and they made us feel like they were part of our journey of letting our fur baby go. A couple of days after we get a card from them giving us their condolences. Today, I got the call that my fur babys ashes were ready to be picked up. I cried on the way home. I recommend them, because they took great care of our fur baby on his last day and were with us every step of the way till we left the office without him.

Date: 3 months ago

Review №15

Rating: 1

My dog was ran over by a car, we waited over 2 hours and still wasn t able to be seen, they didn t consider my dog as an emergency because he was stable. But with that being said ahead of us a few animals was seen as non emergency!!! Very disappointed. Found a vet online that was open and made the call and they seen my dog immediately. Unless your animal is about dead don t expect them to get your pet in a room quickly.

Date: 3 months ago

Review №16

Rating: 1

I brought my dog her to get cremated and I told them I don t know how many times I want some of his fur and I said it several times. I have had this pet it s whole life and was a service animal and this clinic failed to do there job don t ever use them. They will lie to you I m even more hurt and up set when I asked for 1 thing and they can t deliver. But they want to give me something that means absolutely nothing to me like a candle flower seeds. I just had one small request for some of his fur and they can t even deliver.

Date: 3 months ago

Review №17

Rating: 5

We had to let our sweet 16 year old dog Radar go when he suddenly collapsed, had difficulty breathing, and struggled using his hind legs. We knew it was time to let him pass peacefully and the staff at Animal Emergency Center was so very kind and caring from the gentleman who was the tech that took care of Radar to the person at the front desk who was so very kind to us. They made a very difficult day much much easier to bear by their warmth and caring. Thank you all.

Date: 3 months ago

Review №18

Rating: 4

The front desk could benefit from an additional staff member. Having one up there meant a very complicated and slow check in/check out. Seems like too much for the one individual to handle, which seemed to come off rude but we understand how streasful the enviroment can be. All things considering the technicians and vet were wonderful, and once we got back into a room things were fairly quick and easy. They do not offer military discount, which the Killeen ER clinic offers which was dissapointing, especially since the Killeen clinic is closed and we had no other options.

Date: 3 months ago

Review №19

Rating: 5

Helped my kitty! Thank you

Date: 4 months ago

Review №20

Rating: 5

Amazing people and very accommodating! Came here due to my cat having a urethral blockage and they put him in surgery right away. They called multiple times a day to keep me updated in regards to Chopper s condition. All the Doctors were awesome! Choppers doing well now.

Date: 4 months ago

Review №21

Rating: 1

Date: 4 months ago

Review №22

Rating: 5

I had to put my dog down here. They were extremely busy! I heard most of, if not all the conversations between the fur babies parents and vet/ techs/ front desk. They were so caring and professional with everyone even though it was a very hectic time. I highly recommend them. Just remember they are doing the very best with their time in who needs what first, be patient and know when they get to you they will do right by you.They prioritize the best way one could under the circumstances. Rest easy my sweet boy- his last care ride

Date: 4 months ago

Review №23

Rating: 5

Amazing staff! Super grateful for their work and friendliness!

Date: 4 months ago

Review №24

Rating: 5

Great staff, great service. Explained and answered all my questions. HIGHLY RECOMMENDED!

Date: 4 months ago

Review №25

Rating: 5

The staff here are very friendly and I am so grateful that this clinic is here. They worked with my budget, to treat my 13 year old dog Rose, which is just so amazing and beautiful to me to have such loving veterinary care from a compassionate Vet and staff, is truly a blessing for this community.

Date: 4 months ago

Review №26

Rating: 5

Such a great experience with our Bulldog Doug. Took the time to explain exactly what was going on and how to treat his eye situation. They also gave him so much love. Thank you !

Date: 4 months ago

Review №27

Rating: 5

Very good with cats!!! Highly recommended for any animal. 10/10

Date: 5 months ago

Review №28

Rating: 5

They helped my cat to feel better in no time, the staff was super nice, and they were very professional. I m so grateful for their help!

Date: 5 months ago

Review №29

Rating: 5

Its truly difficult to express the depth of gratitude my husband and I feel for the staff here. We first met Dr. Powell two months ago, and today, Dr. Kingstad took care of our 16-year-old heeler, Callie. From the moment we walked in, every member of the team, from reception to veterinary tech to physician, showed unparalleled empathy. They anticipated our needs and understood the fear and sadness we were experiencing. We are filled with immense gratitude for your compassionate and caring hearts. Thank you for giving Callie the best possible care and for making her life as full as possible. Well be sure to treat her to the filet mignon that Dr. Kingstad prescribed.

Date: 5 months ago

Review №30

Rating: 5

The staff was very kind and understanding. Unfortunately my pup didnt make it but everyone was so kind. They made a very difficult thing as supporting as possible. Thank you all.

Date: 5 months ago

Review №31

Rating: 5

Great service! Highly recommend. Wonderful, kind, and caring staff!

Date: 5 months ago

Review №32

Rating: 5

Unfortunately, Ive been to this clinic several times (I have 4 dogs). The staff were compassionate, patient, and understanding. The care given was top notch. Even the cost was surprisingly low.

Date: 6 months ago

Review №33

Rating: 5

Hands down the best around to take your lil furry family member. We took our 7 week shih tzu Bayli there the same day we got her and found out she had Parvo. Mike and the rest of the staff was really straight forward helped our lil girl make it through this rough time. They are very trustworthy and wont steer you wrong.

Date: 6 months ago

Review №34

Rating: 1

My daughter and her husband had the worst experience last night. Their car Pete had suddenly became I ll So they took their baby to this place and after the vet did a quick check of Pete they were told he had time and left to wait almost three hours in the waiting room. The whole time Pete is wailing in pain . My daughter tried to give information to the vet but she ignored her. Only after her husband demanding to talk to the vet did she listen. But barely. Rather she was irate and shouting and saying she would not be paid anyways and people like tge are the reason there are not many vets because of patients like her. My daughter is a surgical nurse at Scott in white. She called me in tears. Her baby died and the people at this place did not even tell her why. The irate doctor shouted this is wrong and this is wrong while putting check marks on some piece of paper. This is so horrible. Doctors are supposed to save lives and be compassionate. Not allow a life to die without even helping with pain only to shout at the peopl who just lost their beloved pet! Pretty sure this could get her license . No doubt this lady is in the wrong field of work

Date: 7 months ago

Review №35

Rating: 5

Dr. Powell and the staff at this clinic were nothing but kind, patient, friendly, and supportive during my visit! I have a newly adopted kitten who had stopped eating and became lethargic, I had called numerous vets who couldn t get us in last minute and referred me to this clinic which I am more than happy about. I first called before coming in and the reception staff was patient and spoke with me with me so kindly and told me to head on in, upon arriving it was a quick and easy check-in process and they took her back to get her vitals right away. Understandably we had a little bit of a wait because we were a level 3 patient so no outright emergency, but they allowed me to wait in my car and came out to get me when the room was ready. Dr. Powell is super friendly, communicated and explained everything to me in a very calm demeanor and broke things down in a way a normal pet owner would understand, and was quick and efficient with her exam on my kitten. Once she was seen by Dr. Powell they quickly did her testing and got me out the door with the meds that I needed and very detailed instructions on what to look for in the next 48hrs and when to come back if needed. I am so grateful got the clinic and the staff, having a calm and supportive experience made the whole situation so much less stressful and helped so much. If I could use Dr. Powell as our normal vet I absolutely would!

Date: 7 months ago

Review №36

Rating: 5

Date: 7 months ago

Review №37

Rating: 1

I would not recommend this place as long as Dr. KNAPP is working there. The staff was friendly . However, after waiting almost 2 hours, she came into the room extremely aggressive with her tone. Myself and even my dog were not getting any good vibes from her. Shes rude and maybe needs some customer service training even at her age. After all the wait time I decided to leave , I didnt want to deal with her and my dog was growling at her. She didnt growl at any of the other 3 employees she interacted with just Dr. KNAPP !!! Even the one who did her temp. Shes condescending and needs to do better when interacting with customers.

Date: 7 months ago

Review №38

Rating: 5

I had to take my dog here after she was hit by a car. She seemed fine but I still wanted to take her in to make sure. When I arrived I was greeted by a very nice receptionist named Ty. They had a respectable triage and since my sweet girl s injuries weren t life threatening we were there for a while. The time flew by thanks to great conversations I had with Ty. I had a vet tech come and check on my girl several times while we were waiting. Fast forward to being seen. We were seen by Dr. Twining. He was extremely kind and thorough in the examination. He listened to my concerns and even helped me with an unrelated issue my pup was having. I left feeling like the staff was family and wishing they were a primary vet so I could take my sweet girl back. They gave me the peace of mind and support I needed throughout the entire visit.

Date: 8 months ago

Review №39

Rating: 5

So thankful for the staff at Temple Animal Emergency! Dr. Gage and her wonderful assistants were quick to give my puppy care and proper treatment. They even took the time to call a couple days later to check on our puppy. I highly recommend them!

Date: 8 months ago

Review №40

Rating: 5

Great people, great place. When you have an emergency come see these folks!

Date: 8 months ago

Review №41

Rating: 5

Amazing and confident nurses!

Date: 8 months ago

Review №42

Rating: 5

We highly recommend the animal emergency center in case of a pet emergency. Our dog, Sarge, had an emergency last night. They were so kind and thorough in explaining our options and the best care plan for him. They really care about him and us! They made a scary experience with our pup better. We left with him feeling so much better about his prognosis. Very thankful for them!

Date: 9 months ago

Review №43

Rating: 5

Kind, caring, and compassionate staff. They made my Puffy crossing the rainbow bridge as quick and easy as possible. Thank you all so much.

Date: 9 months ago

Review №44

Rating: 5

This past Sunday we had to bring in our 16 yr old dog due to non-stop seizures. Dr. Byrom and her staff showed nothing but respect, love, and kindness to us and Wrangler during his final journey. It truly made a gut-wrenching moment a little less painful due to the level of care provided. We just want to Thank You each of you for making this a smooth process and for allowing our boy to leave this world in a gentle manner. We highly recommend Animal Emergency Center of Temple-Belton for your pets emergencies.

Date: 9 months ago

Review №45

Rating: 5

Amazing people here. They took excellent care of our cat under emergency circumstances. Very compassionate, caring folks. You can tell they actually empathize with pet owners and care deeply for animals.

Date: 10 months ago

Review №46

Rating: 1

I recently had an experience that I can t even imagine someone else going through so I figured I would put it out there my 20-year-old Chihuahua needed to be put down. I was devastated of course by myself pulled up to the center and from the moment I pulled up, I knew I should ve just ran away right there from the beginning I had told them my little baby girl had not ate in five days or drink anything so she was spicy hydrated, and she was gonna be very very hard to get an IV, so I please have the position come in and do it because my bed was not available and she had a hard time just getting routine bloodwork prior day she would not go get the position and proceed to stick my little dog foot causing new pain right before we knew she was gonna get asleep. I told her to stop still we re not the doctor took my baby girl out of the room to the back , she came back she had an IV but I don t know what she endures and then when the physician came in and gave her the medication that s what it is but I felt like there was really no emotions. No empathy I was crying so hard that when it was done, the tech came in and said you need to stay with the body until it s relief which ended up being a big big mistake. That s not true you leave them there I Was also told that I would be refunded the holding fee since I personally called the Crematorium and had them pick her up. There was no holding. I also was told to take her sweater and blanket and I was crying at the time and said I did not want her to be cold in the refrigerator all alone so please leave her baby sweater on in her blanket comes to find out they did not do that. They put it in a bag and listed it with the name of the Crematorium owner Took it off of her like I did not want them to do and it was the most horrible experience of my life and I don t wish that upon anyone even if you don t do that behind the doors, you act like you care and you act like it s important to you because it was the most important thing in my life and I lost her that day, and this was devastating till this day I still have not received my refund for the holding of 171 and I have not even got a phone call about my experience and this is the second review that I have placed so please don t So come your baby to any of this there is a place it s a hospice veterinarian that will come to your house for the exact same price and do it in your own home and I m sure the most respectful ever because that s what they do. They re cost this comfort for your animals. Please don t make the same mistake I did. If I could leave a zero star I would, but it doesn t let you

Date: 10 months ago

Review №47

Rating: 5

My dog had surgery at another vet and his sutures on his ear were reopen and he was bleeding a lot. I took him here and the staff was phenomenal!!! They tried to stop the bleeding and keep me calm! In the end they stitched his ear and problem was solved! They even call the next day to check on him! Best customer care ever!

Date: 10 months ago

Review №48

Rating: 5

Today I had to come in with our family cat and making one of the hardest decisions to put her down. From my initial phone call, being greeted at the clinic, allowing additional time with our sweet Bella to when when we knew it was time. The compassion and caring nature of how they handled her and returned her back to us. Though it was hard, the entire staff made it a bit easier. Thank you so much from caring for our Bella! The Konkler Family

Date: 10 months ago

Review №49

Rating: 5

Unfortunately had to visit to let my baby ally go, but the staff was extremely kind and compassionate. They even took time to send a card of condolences. Thank you to the staff.

Date: 10 months ago

Review №50

Rating: 1

Waited over an hour and a half to be seen for scorpion sting and ended up leaving

Date: 10 months ago

Review №51

Rating: 5

I knew when I loaded up my sweet boy in the car, he likely wasnt coming home with me. I took him to Animal Emergency Center to see what I could do for him to ease his pain. When I got there, they kindly helped me get my dog inside as I had my 2 kids with me. The staff was super kind and caring from the second we got there the tech explained what they would do and then sent the vet in. He came and sat on the floor with us and asked questions about my boy while he examined him he asked about his life and I knew he genuinely cared he wasnt just talking. He told me he could run tests to confirm if I wanted but my fears were right he had a tumor in his tummy. I knew then I had to make a choice and I chose to let him go and be pain free. The vet explained how the process would work and asked me how much I wanted my kids around. I asked if they could be there while he was sedated but not when he received the medication to put him to sleep. The receptionist got paper and pens and sat with my kids and colored so I could be there to say goodbye to my boy. The vet thanked me for being so brave and not letting my dog suffer. We had over 10 yrs of loving him, and I was so thankful for that. The choice was easy knowing he was in pain but so hard to let my best bud go. We opted to have him cremated and brought back home to us. He came back in a beautiful box with his name on top, with a card and a few other things. For it being the worst day, the staff made this experience calm and loving. I highly recommend them if you need quick care for your pet.

Date: 11 months ago

Review №52

Rating: 5

We were unfortunate to have to come here one Thursday evening after our cat Malibu deteriorated quickly in a span of a day. Unfortunately her prognosis did not look good and we sadly had to put her to sleep. The doctor and vet techs during the who process showed our baby so much compassion, I m glad that she went out surrounded by so much love. A few days after the ordeal we received an unexpected letter in the mail, it was a letter from the staff giving their condolences for Malibu. The letter meant more than I can even put into words, they really went above and beyond not only for Malibu but for us. The pain we felt when we lost Malibu was great but the staff definitely made a sad situation a little better.

Date: 11 months ago

Review №53

Rating: 5

Dr. Jones and the entire staff are always so amazing!! We have had to visit on several occasions and every time Dr. Jones has made us feel like our dogs were our family, not just a pet. He saved my Pug Cooper s eye from being removed when he had a torn cornea, and on several occasions has helped my Pug Cap when he had eaten something he shouldn t have! I 100% recommend Dr Jones and the AMAZING staff for their care and concern for our babies!! Thank you to Dr Jones and the entire staff at the Emergency Clinic!!! You are all so absolutely amazing and we wouldn t trust our fur babies with anyone else!!

Date: a year ago

Review №54

Rating: 5

We have had respiratory issues with our two schnauzers and they have been amazing. Lauren is so caring and professional and is one of the reasons were so comfortable letting them take care of our babies. Shes made the care we received worth every dime. Thank you so much!

Date: a year ago

Review №55

Rating: 5

My husband had to take our sweet dog in at 4am. We had to make the tough decision to put him down. The first thing he said was how compassionate and kind the staff was. Im so glad our family was treated so kindly in this difficult process.

Date: a year ago

Review №56

Rating: 5

They did the best to save my dog

Date: a year ago

Review №57

Rating: 1

I had what I initially thought was a great experience here staff was super sweet to my cat, Ducky, and were very personable. We came in because Ducky had some pretty seriously burned paw pads. They wrapped the wounds, including one that was infected, and told us not to touch them for 3 days. $540 bill, by the way! Oh well, at least my cat will be better. Well, three days later we remove the bandages and the infected paw is swollen 5 times its normal size and had been leaking green and yellow fluid inside the bandage for the entire 3 days. We rushed to a different emergency vet and they inform us that wrapping paw pads with wounds as bad as hers is counterproductive and made her infection way worse. Essentially, the tight dark, moist environment that the wraps created was just an open invitation to bacteria. And on top of that, why on earth would I be instructed to keep these bandages on for 3 entire days?! Shouldn t bandages be changed regularly? How long had her paw been so swollen and infected and I had no idea?! Awful awful advice. This other vet only cost us $140, versus the $540 we paid for Ducky s condition to only become worse. I am extremely frustrated and disheartened that my sweet Ducky has to go through this pain for longer than necessary if I had just gone to a different vet the first time. I have no doubt that people have great experiences here very sweet staff. I am just very disappointed with how things turned out for us.

Date: a year ago

Review №58

Rating: 1

Date: a year ago

Review №59

Rating: 5

My precious kitty Isis was very sick and had to be put to sleep.The Dr. and staff were very helpful, caring and sympathetic to me and my baby. I was able to pick her remains up in a very timely manner and very precious gifts accompanied with my babys box. I thank all who took such loving care.

Date: a year ago

Review №60

Rating: 1

Honestly this place is pretty awful, And I don t just say that out of grief. I brought my dog here in January out of concern for his cough. The receptionist was beyond horrible to be honest. She was so rude, zero regard for the heavy emotions I was feeling. This vet charged an arm and a leg and preyed on every single emotion you could be experiencing as a pet owner. And on top of that, diagnosed my dog with a fungal infection in his lungs and gave him an antibiotic. Antibiotics don t treat a fungal infection.. Now fast forward to August, my dog is in worse condition. I take him to a vet in Belton where they tell me those medications they prescribed wouldn t have helped my dog at all. So they give me fluconazole for my dog. And now Saturday the 26th, he died. Again, the receptionist is terrible. Only offered some sympathy after I paid a $700 deposit. I mean it s basically just a money grab knowing how vulnerable people can be in the situation of distress. I m so angry at this hospital, I m sure there are good vets on staff. But these past two times have been horrible. My dog could ve healed had they sent me home with the right medication in January. On top of his suffering, they gave him TWO doses of Lasix within an hour!! That DRIES your kidneys, I already informed them he had no control over his bladder and that he hadn t ate. They overdosed him. The one positive thing I will say about them is that most of their vet technicians offer a lot of sympathy and kindness. Except there was one technician that had a disgusting grin on her face as she s giving my dead baby back to me to hold before he s sent to be cremated. This vet is diabolical. They truly only care about money. They were holding my dog almost dead in their arms until I paid that $700 for them to start CPR. They also partner with Cherished memories if your dog does pass away and you decide to cremate them. The bag put together by them was wonderful. I d do anything to have my baby back, the mistake they made was unforgivable. Seeing him fade away in a matter of months with no explanation because I thought I was doing the right thing by getting him that medication broke my heart. I hope I never have to revisit this place in the future.

Date: a year ago

Review №61

Rating: 5

The staff was amazing of taking care of my cat, and giving me all the information needed about living with a cat with uti problems. 10/10 would recommend to anyone.

Date: a year ago

Review №62

Rating: 4

Date: a year ago

Review №63

Rating: 3

Receptionist was quite unpleasant when we arrived because they were barely opening even though it said open 24 hour on Friday. Might want to update that information for future customers. Other than that the vet was very nice and helpful when it came to taking care of our animal. My entire experience was pleasant and the information that was relayed to me was helpful.

Date: a year ago

Review №64

Rating: 5

Animal emergency center did great helping our 7mth old cat get back to better. His paw was swollen due to getting hurt and now its all cleared up and hes back to running thank you

Date: a year ago

Review №65

Rating: 5

The staff is very straightforward, kind and understanding. They would even call me to check in on my baby. Their aftercare services are affordable and come with a beautiful box and trinkets.

Date: a year ago

Review №66

Rating: 5

We recently moved to the area, and unfortunately, my beloved schnauzer has a history of acute pancreatitis episodes. When he had a sudden flare-up on a Saturday, I was filled with worry, especially since most vet offices were closed. Desperate for immediate help and unable to stay to watch him due to travel plans, I discovered this amazing emergency veterinary clinic. They welcomed us without hesitation, providing prompt attention to my dogs condition. Not only were their prices reasonable, but the vet also genuinely listened to my dogs medical history and previous treatments, showing great expertise and care. The entire staff exhibited a level of compassion and dedication that left a lasting impression on me. I am truly grateful for their exceptional service and would wholeheartedly recommend this clinic to anyone in need of outstanding immediate veterinary care.

Date: a year ago

Review №67

Rating: 5

Above all else, every single person in this facility were incredibly kind and caring. Not only to me and my family, but to our pup of 10 years. We unfortunately had to take our pup twice. The first time we were seen right away. The 2nd time we had to wait a few hours. Just depends on what s going on that night, wait times certainly vary. The 2nd visit, someone constantly checked in on us and assured us they would get to us as soon as they could. We made the decision to put our pup to sleep after having an honest and informative discussion with the vet about our options and our pups current state/outlook. They were very respectful of our decision and took care of our girl til the end and beyond. My family received a beautiful personalized card from the staff in the mail and the service they used to care for our pups remains handled everything with just as much care and compassion. Thank you to everyone in this facility for all you did for our Izzy. PS to anyone who reads this, please be kind to these folks. We were scared for our pup too when we came in. We certainly weren t expecting to have to put her to sleep that night. They are doing the best they can and they do it with such compassion. Just something to keep in mind.

Date: a year ago

Review №68

Rating: 5

Went in because my dog had started limping. My dog is very people reactive and they did great helping him be sedated so he could be examined and x-rayed. They emailed the x-rays as soon as they were done and emailed a visit summary a couple days later.

Date: a year ago

Review №69

Rating: 5

Date: a year ago

Review №70

Rating: 5

The staff is sweet when my dog was sick. It sucks you have to pay upfront for care but other then that everything was very welcoming.

Date: a year ago

Review №71

Rating: 3

When your pet needs emergency care, this is a good option. Satisfaction may depend on who is on duty. All of the veterinarians are qualified. Everyone likely means well, but some Vet Techs are far superior in their ability to triage and administer care than others. This can lead to what appears as uneven interactions ranging from tender loving to man-handling. Ive experienced a mix bag of care providers and suspect the uneven interactions are due to personnel who normally work day shift elsewhere are worn down trying to work intermittent night shifts

Date: a year ago

Review №72

Rating: 5

Date: a year ago

Review №73

Rating: 5

Under the circumstances, the reason for my visit was not planned or a pleasant one. I had to make a very hard decision for my little girl (Paris-Ana) that I had for 18 years. From the moment I walked into the Animal Emergency Center, the staff was comforting and supportive. The entire staff did everything possible to try and ease the pain and very sympathetic. They treated and handled Paris-Ana with such care and compassion. The center took care of all the after arrangements, which helped out tremendously. Once I received Paris-Ana back, I was truly amazed on how they put her to rest. They gave me peace of mind and lifted my spirits. In closing, the entire team at the center was wonderful and I can t thank them enough Thank you all from the bottom of my heart and you all are truly amazing! Sincerely Jackie

Date: a year ago

Review №74

Rating: 5

Loved their follow up call.

Date: a year ago

Review №75

Rating: 1

Absolute worst experience in my life with emergency vet care. We arrived and our dog was dying of heart failure. All we wanted was to have him put to sleep humanely so he wouldnt suffer. Instead we stood in the hall way for over 30 minutes waiting for someone to help us, and our dog suffered, gasping for breath, dying in our arms with our children crying around us. To have to watch our dog suffer was the absolute worst and there was no reason for it. I will never recommend this emergency center to anyone.

Date: a year ago

Review №76

Rating: 5

We brought our sweet and very ill dog, Piper, in for care. Everyone was so attentive and friendly! Thank you for helping our baby feel better!

Date: a year ago

Review №77

Rating: 5

I wish I could give them ten stars. This clinic is outstanding!! The staff were kind and helpful and my cat Pita absolutely loved them. I was pleasantly surprised by the price also. They didnt try to throw in a lot of extra charges. Ive gone to my regular vet and been charged more for a routine visit. I would definitely recommend this clinic !!!

Date: a year ago

Review №78

Rating: 5

Unfortunately our dog of 15yrs had to cross the rainbow but the nurse tech and vet Mrs. G was so comforting, so supportive. They made us feel the best we possibly could, and they even sent us a card in the mail. The extra touch was beyond my expectations. I would highly recommend for great service.

Date: a year ago

Review №79

Rating: 5

Had to put down a dog and the vet was great compassionate caring the whole staff was excellent

Date: a year ago

Review №80

Rating: 5

VERY NICE GREAT EXCELLENT FRIENDLY PROFESSIONAL They saved my cat Mrs Voorhees gave her Love And helped her like she was one of their own You can tell they LOVE Animals EVERYONE There is VERY NICE AND CARING Explained everything that they were going to do and did even called back to check on her This place is were to go if you Love Your animals because they will do ALL they can to help and show LOVE GREAT PEOPLE

Date: a year ago

Review №81

Rating: 5

We brought our pitbull in for sago palm poisoning. The staff were amazing and compassionate. They worked with us and a limited budget. We are grateful to them for saving our dogs life.

Date: a year ago

Review №82

Rating: 5

End of life for a small Yorkie with labored breath needing to cross the rainbow bridge, the vet knew exactly what she was seeing and was very kind and compassionate about next steps along with her whole team. They took the time to be gentle yet quick to help end the suffering. They didnt try to ask us for unnecessary tests and imaging they respected our wishes and with the dogs current condition the likelihood of her coming back from it would only prolong her demise. This is what I remember from vets as a kid growing up. It was all about the welfare of the animals and not the lining of somones pocket. The confidence and compassion this vet had was higher beyond a five star review last night.

Date: a year ago

Review №83

Rating: 5

The Vet techs and Vet are so nice!! They eased my mind and helped my baby!!

Date: a year ago

Review №84

Rating: 5

This place was been an absolute blessing this past week! The entire staff that I was able to work with went above and beyond for my fur girls! It was a little bit of a wait because they were saving lives and doing everything they could for each baby that came through that door! They were so gentle and took great care of my girls! I highly recommend this place for your emergency needs!

Date: a year ago

Review №85

Rating: 5

The staff were great with our cat slinky even though he crossed the rainbow bridge I couldn t have ask for better care !!!

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 5

Date: a year ago

Review №88

Rating: 4

Very nice and concerned

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 5

The Temple team is awesome!! We rushed to the Temple center after we had a horrible situation at the Killeen Emergency Clinic. After wasting over an hour with no help, the Temple team saw our dog right away. They spent time diagnosing him and providing excellent care. They also called the next day to see how he was doing. He is doing GREAT and still wrestling his gator! Huge thank you everyone that was there that night!

Date: a year ago

Review №91

Rating: 5

We had to bring our dog, Deebo, in here a few weeks ago due to having an extended tummy. Everyone was so friendly, helpful and attentive. They were honest about not having to do an X-ray because they felt it wasn t needed and didn t want to charge me for something that our dog didn t need. He basically just ate too much along with water and he just needed to rest. If we ever need emergency care again, we will definitely be back! Thank you!

Date: a year ago

Review №92

Rating: 5

Big shout out to Dr. Deaver, and specially Mike and Denise. Thank you for taking great care of our English Bulldog Ophelia when she had to stay over night after her stomach surgery. It is very comforting to see and feel how much you care about your furry patients. You guys rock!!!

Date: a year ago

Review №93

Rating: 5

I wanted to thank Mike so much for being so compassionate to our family when our 13 year old German Shepherd passed away at home. He genuinely understood what we were going through and knowing he would help us with her final resting place made her passing that much easier. Thank you for the work you do and the true love and compassion you not only give to the families but to the animals you treat.

Date: a year ago

Review №94

Rating: 5

So grateful for this vet office and the amazing staff inside. Last night my husband and I unfortunately had to have our sweet puppy Pip put to sleep and from the time we got there to the time we left the staff was incredibly kind and understanding. They took extra care to explain everything they were doing and why, and gave us all of our options. Upon us leaving they even thanked us for giving them the opportunity to meet her. They all genuinely go above and beyond and it s obvious they love what they do. Your babies are in good hands here! I m grateful for the peace of mind to know that if anything happens to our other babies, they are a phone call away to answer any questions. Thank you all again for your incredible kindness, it really meant the world to us.

Date: a year ago

Review №95

Rating: 5

Very helpful and caring. Place is very clean

Date: a year ago

Review №96

Rating: 5

They were quick in letting us know our Dachshund Jenni was going to okay. Friendly and kind staff

Date: a year ago

Review №97

Rating: 5

We almost lost our beloved Ridgeback (Fancy) over the weekend. It was such a blessing to find out about the Animal Emergency Center of Temple-Belton where we were able to get a Vet to see her.The wait wasnt long at all and Dr. Imma Puigdomenech was absolutely wonderful. She was so caring (as were the rest of the staff) and gentle with Fancy. I credit them with saving Fancys life yesterday. We dont know what her future will be as theres other tests we need to have done to find the reason for her illness but I know she wouldnt have made it through the night had it not been for the expertise of Dr. Puigdomenech. Thank you from the bottom of my heart to everyone there and a special thank you to Danny for the follow-up call checking on Fancy today.

Date: a year ago

Review №98

Rating: 5

I just want to give everyone there a huge shout out. Everyone is so amazing and caring and go out of their way for animals. They took care of Kittums and we are 110% satisfied. Dr.Scholl, Dr. Jones, Mike, Denise, and Dani I want to thank you so much for taking such amazing care of my fur baby.

Date: a year ago

Review №99

Rating: 5

We had to bring our small dog in after he had a splinter lodged in his eye. The Veterans and staff were so kind and took the time to explain everything and walk us through the process. Highly recommended.

Date: a year ago

Review №100

Rating: 5

Date: a year ago

Review №101

Rating: 4

Date: a year ago

Review №102

Rating: 5

Mike (the tech) was 100% amazing from the time we arrived to the next day when we picked our dog up. Unfortunately our baby had to have surgery to remove one of his eyes but the staff was very sympathetic and made the process go smoothly.

Date: a year ago

Review №103

Rating: 5

Date: a year ago

Review №104

Rating: 4

Date: a year ago

Review №105

Rating: 5

I brought my dog in over the weekend. We had to make a very hard decision to put her down at 330am. The staff here were amazing. They were very thoughtful and understanding. They allowed me to run home to grab my son so he could say goodbye, as we had not expected the outcome. We are so devastated by the lose. But I am so thankful these folks were here for us through through this difficult time. I wish I got the name of the two nurses and drs who assisted through the process. But they were Amazing. Thank you so much for being there for us and taking care of the cremation services. We just brought her home today! I would recommend this place 100%!

Date: a year ago

Review №106

Rating: 5

All of the staff were very nice and so loving with my dog. The cost was less than expected, and they even called the next day to make sure recovery was going as expected. I would choose this clinic as my regular vet if I could. Photos are After (sleeping comfortably) and Before (hives).

Date: a year ago

Review №107

Rating: 5

I loved this place. Cost was reasonable and staff was super friendly. They were so good with my chihuahua.

Date: a year ago

Review №108

Rating: 5

So compassionate and personable! Fantastic staff.

Date: a year ago

Review №109

Rating: 5

Date: a year ago

Review №110

Rating: 4

Date: a year ago

Review №111

Rating: 5

Our 13-year-old labradoodle Beau, who had Addisons disease, was not eating or drinking and could barely stand up. Beau was very ill and would not have made it through the night. The doctor and staff at the clinic helped us make the heartbreaking decision to say goodbye to him. Their loving, kind and compassionate care of Beau and us made this time easier, and we left knowing that we had made the right choice for Beau and us. We asked many questions, and we never felt they were rushing us as we processed the information. We are so thankful this clinic, and this staff was there for us. Thank you! Thank you!

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 5

Wonderful staff! Sorry my boy was so spicy!

Date: a year ago

Review №114

Rating: 5

Great Staff and care for our dog. No waiting was a plus.

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 5

I brought my Maltipoo to this vet at 10 PM and left by 11 PM. The staff was very friendly from helping me get my dog out of the car to immediately bringing me back to the room. The doctor was in the room within 5 min. They were all so friendly and explained everything in great detail, as well as took a great examination on my dog. I wish I could remember the lady doctors name. But THANK YOU!! Thank you to the tech (I believe the techs name is Jess). My bill for the initial visit, labs and medication is very reasonable for an emergency vet. Couldn t recommend this place enough.

Date: a year ago

Review №117

Rating: 5

Very kind and compassionate staff.

Date: a year ago

Review №118

Rating: 5

They helped my baby (cat) at 3 in the morning on Christmas day.

Date: a year ago

Review №119

Rating: 5

The staff was caring & throughly examined my dog. They addressed all my concerns.

Date: a year ago

Review №120

Rating: 5

Thank you to the team, especially Mike, for making the end of life situation less traumatic for our cat and our family. It was a very hard decision, and the team was very kind and allowed time for grieving and treated our cat with dignity as he passed.

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 5

My Four legged love one was in need of some stitches one Sunday morning after dog fight with another dog Was greeted right away with friendly courteous welcome. After filing out some paperwork. She was in and out with less time than I expected. And then even more the next day I received a well check-up phone call to make sure everything was still good and if all was well and recovering nicely. Thank you so much for being there in our time of need

Date: a year ago

Review №123

Rating: 5

I want to Thank Dr.Gage and her caring staff in helping me with my toughest decision to letting my fur baby Simon go into rainbow bridge. It was tough and the whole staff very caring. Forever grateful

Date: a year ago

Review №124

Rating: 1

I can t complaint about how they took care of my dog. However, be careful what you allow them to put on your bill. That miscellaneous charge, they will find an excuse to use it. They ll tell you one thing, and turn around and say oh we had to use it for this and that. I picked my dog up, the vet states everything went well, they didnt use the miscellaneous charge, which was $100, then a few days later they call back to say oh we had to use it for this and a darn cone for $21 something dollars. I hope I never have to utilize their services again.

Date: a year ago

Review №125

Rating: 5

2nd time here. Excellent staff and the dr is so patient and explains everything. The dr is perfect for us fur moms who stress over emergencies

Date: a year ago

Review №126

Rating: 5

Very compassionate and caring folks. We unfortunately had to euthanize our beloved kitty on the weekend. Everyone in the Emergency Center was sympathetic to our situation. Alternatives were offered and they gave us plenty of personal time to absorb our loss. The affiliated cremation service did an excellent job. Thank you to all who helped us and our kitty with this transition

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 5

Absolutely the best for our girls end of life situation. She was very comfortable and drama free. Thank you so much

Date: a year ago

Review №129

Rating: 5

Was referred here by a friend, and despite the situation, the staff was very empathic and amazing. They took great care of our cat, and they were very helpful in every way possible !!

Date: a year ago

Review №130

Rating: 1

I brought my beautiful dog to emergency, on Thursday November 10 at 720 am and was told that they stop seeing patients at 0715. I was told to Bring my dog in, and they can get everything started and if stable we could transfer my angel to my regular vet. When I got there, the doors were locked, and lights were out, and I had to call vet tech to open the door. The Veterinarian and vet tech looked like they just woke up. The veterinarian said they stop seeing patients at 715 am unless the are dying. I was told Banfield is open at 7 am. Little did I know that the physician doesn t get there tell 0800, and my dog would be put in a cage until the physician is ready to see him. I didn t know that even though your vet clinic opens at 7 am. The doctor saw him pretty quickly, got bloodwork and X-ray, blood work, and he crashed. They did CPR, but it didn t work. He died. I am angry and absolutely devastated. The emergency vet didn t do anything except ramble back and forth with the vet tech about what clinics were open. The vet didn t even check Bohdi out . Why would you advertise your clic open til 8.

Date: a year ago

Review №131

Rating: 5

It was a very sad night after the Astros win...our special black male cat of our household had been dealing with anemia from bone marrow cancer. He was having trouble breathing after his many treatments of steroids. We spent several hours giving him great loving and had to make that final decision to put him down. The vet and administration were very caring through our tears. We now have his ashes awaiting us. The vet office sent us a beautiful sympathy signed card today. We appreciate the care and tissues they offered us on this very sad evening, as we said our good-byes to our dear Bubba cat.

Date: a year ago

Review №132

Rating: 3

Nice staff, they wouldnt let us stay in the lobby to see the vet.

Date: a year ago

Review №133

Rating: 1

Go to Round Rock ER or anywhere but here. These people arent interested in treating, they stand around with no sense of urgency and are generally lazy or clueless, or just heartless...Not sure which. They immediately asked if we wanted to treat or euthanize, (not sure why Id bring my animal to the vet if I didnt want her treated and NO I would NOT like to euthanize my dog before youve even assessed or explained to me whats going on). The other vet we left here for was shocked to see they did the bare minimum. SHOCKED. My husband stayed in the room to see the near 4K estimate, they were wanting to hospitalize her but werent thoroughly going over any of the information or causes. We found a different ER and they immediately had her on a gurney, treated with meds and an iv and bloodwork spinning before even coming in to see us. Her hospitalization was 1/3 of what these guys quoted us, even on the high end it wouldve been half. Ive been here twice with 2 different animals and they are just downright neglectful, thankfully my dog survived unlike my cat. Go anywhere else that you possibly can. They also repeatedly call HER a HE. They took the time to look up our names in their records to reply to this review but still cant get that one right and couldnt during our visit either. Theyre oblivious.

Date: a year ago

Review №134

Rating: 1

Date: a year ago

Review №135

Rating: 5

The staff here are wonderful Had a late night emergency with our precious pup and they took wonderful care of her. They showed love and compassion to our baby as well as to us. I WILL recommend the Animal Emergency Center to take your furry babies to when an emergency arises..

Date: 2 years ago

Review №136

Rating: 5

We had a late night emergency with my new pup. They were extremely loving and caring. They took great care of Mazie! They have a wonderful staff and I would highly recommend them for any of your pets emergencies! Your pets will be in great hands!!!

Date: 2 years ago

Review №137

Rating: 5

Date: 2 years ago

Review №138

Rating: 5

Kind staff and quick service. Glad to know we have weekend and late night options available when our vet is closed.

Date: 2 years ago

Review №139

Rating: 5

With both my babies..cat and dog....they were absolutely wonderful!!!! I love these vets.caring.loving.friendly wonderful staff. Wish you werent just an er vet!!!! My babies would be here all the time!

Date: 2 years ago

Review №140

Rating: 5

Helpful as always.

Date: 2 years ago

Review №141

Rating: 5

The clinic is fantastic and treated my pitbull well. The doctor is awesome

Date: 2 years ago

Review №142

Rating: 5

Very knowledgeable and friendly people. They took us in quickly after our pet got bit by a snake.

Date: 2 years ago

Review №143

Rating: 5

They took care of Loki, our puppy. Thank you!

Date: 2 years ago

Review №144

Rating: 5

They saw us as fast as they could. They were very well mannered. Thank you, Animal Emergency Health Clinic.

Date: 2 years ago

Review №145

Rating: 5

Date: 2 years ago

Review №146

Rating: 5

They did a awesome job will recommend to anyone

Date: 2 years ago

Review №147

Rating: 5

We have nothing but great things to say about the Animal Emergency Center of Temple. Our dog had to have emergency surgery to save her life and they were so thorough and helpful through the whole process. We are so thankful for the excellent care that our dog received.

Date: 2 years ago

Review №148

Rating: 5

Super patient and very accommodating with my dog.

Date: 2 years ago

Review №149

Rating: 5

Probably one of the hardest things I had to do was putting down my 20 year old Chihuahua. They made this process much easier and were very respectful about it all. They even had her back in 2 days.

Date: 2 years ago

Review №150

Rating: 4

They are so respectful and care about the animals.

Date: 2 years ago

Review №151

Rating: 5

Great service. super friendly staff. we were seen within 30 minutes. i would definitely bring your pet here for any emergencies and greatly priced for services they provide!

Date: 2 years ago

Review №152

Rating: 5

So sweet of them to get us right in. Understanding and kind.

Date: 2 years ago

Review №153

Rating: 1

I waited an hour on Saturday morning with my sick cat. I was told I was the third in line. After an hour, they say there s a cat that s been there since 8 pm last night that needs emergency surgery and they can t see me, I should go to their office in Killeen. I asked if she can be kenneled until they can see her. I was told no. I m not sure why as there s supposedly a cat that s been here since last night? Regardless.. this is terrible service. I took my cat home and gave her people meds. Thanks for nothing. I ll never go there again.

Date: 2 years ago

Review №154

Rating: 5

Date: 2 years ago

Review №155

Rating: 5

We were seen immediately on the Sunday of a holiday weekend! This totally put our minds at ease when worried about our puppy. Thank y all so much!

Date: 2 years ago

Review №156

Rating: 5

Appreciate the help in treating Jackson s eyes

Date: 2 years ago

Review №157

Rating: 5

Amazing place they definitely worked with me and are very caring about the animals here they help my cat and found out he has asthma would definitely recommend them

Date: 2 years ago

Review №158

Rating: 5

Great service and willingness to work with the patients. Would definitely come back!

Date: 2 years ago

Review №159

Rating: 5

Very friendly and helpful.

Date: 2 years ago

Review №160

Rating: 5

I ve been to this emergency vet a few times. With each of my dogs. I ve never been happier with care received in stressful times. Highly recommend this facility! Great staff who love your fur babies!

Date: 2 years ago

Review №161

Rating: 5

Very respectful and helped get me in the right direction for helping my pet. They were very quick about addressing the concern and issues I was having over the symptoms my dog was showing and my worries over them. They were uncessescful in getting the urine test due to my doggo just not having the means, and even though of no fault of their own they didnt add that charge to me. The entire staff was very professional and had good character. The male assistant that helped was very good at explaining everything to us. He came in with 2 different billing and treatment plans gor us to choose from, both with follow up recommendations for my own Vet and reassuring instructions on where we were with how my dog was at that time and moment. We were able to leave their more comfortable with the situation and follow up with our Vet the next day and our dog was back to herself and great within a few.more days later. I would gladly take my animals into this facility again if it comes down to it, of course we never hope that it is a scenario that we have to experience with our furry loved ones.

Date: 2 years ago

Review №162

Rating: 5

The staff send very loving and caring. They were in and working at 4am on my great Dane that was in a lot of pain

Date: 2 years ago

Review №163

Rating: 5

Date: 2 years ago

Review №164

Rating: 5

I was the only customer there and didnt wait at all. All of the staff were very kind and got me just what I needed for my little man.

Date: 2 years ago

Review №165

Rating: 5

We felt very lucky to have this clinic close by when we had a minor emergency after a dog fight. The technician, Mike, was kind and friendly and genuinely seemed to care about his patients. The receptionist was friendly and helpful when I called to make sure we could be seen, and we were seen quickly after we arrived. I hope you dont need emergency vet care, but if you do I would definitely recommend Animal Emergency Center of Temple-Belton.

Date: 2 years ago

Review №166

Rating: 5

They were very caring and I could tell that they wanted to do whatever they could to help .

Date: 2 years ago

Review №167

Rating: 5

Wonderful service. Nice facility.

Date: 2 years ago

Review №168

Rating: 5

Dr. Gage and staff were great to work with.

Date: 2 years ago

Review №169

Rating: 4

Very nice people. Very helpful, and kind to us and our animal. Highly suggest, if you need your animal to be seen asap.

Date: 2 years ago

Review №170

Rating: 5

Fast, Kind, and really thorough!

Date: 2 years ago

Review №171

Rating: 5

Date: 2 years ago

Review №172

Rating: 1

To try and force a AKC champion dog or any dog to get spayed is totally unacceptable. Not every breeder is horrible. This place charges $100 just to walk in thier door $400 for Xrays And $3500 for C-section plus a unknown price for a mandatory spay or they will not do the surgery and just let your dog die with the whole litter if you cant afford it. They have no regard for costumers feelings and just let you go on your way to try and figure things out yourself. So, we went to WACO EMERGENCY CLINIC is the way to go. They are reasonable for an emergency clinic. Awesome service on a Sunday night midnight. With your dogs well being first but you are not left out of the respect either.

Date: 2 years ago

Review №173

Rating: 5

As always a great experience! Techs (especially Tera) and doctor were great!!!!

Date: 2 years ago

Review №174

Rating: 5

Date: 2 years ago

Review №175

Rating: 5

They where very professional and compassionate with Atlas! Would definitely go with and emergency in the future!

Date: 2 years ago

Review №176

Rating: 5

Doctors were helpful and kind when I brought my pup in. They offered multiple treatment plans and showed me pricing for both plans.

Date: 2 years ago

Review №177

Rating: 5

Great staff and great care! Thankful to have an after hours clinic available for my pets.

Date: 2 years ago

Review №178

Rating: 5

Amazing service. The doctors are very thorough. The techs are loving and treat my fur babies amazingly every time.

Date: 2 years ago

Review №179

Rating: 5

Very great staff

Date: 2 years ago

Review №180

Rating: 5

Over the years we have ended up here a few times with various pet issues. We have always gotten good care and trust the advice and recommendations of the staff here.

Date: 2 years ago

Review №181

Rating: 5

The were wonderful!!

Date: 2 years ago

Review №182

Rating: 5

Everyone was so nice and very helpful tips! They took great care of my 7 week old Sliver Lab. she was having belly issues. They eased her pain and got her to a comfort level.

Date: 2 years ago

Review №183

Rating: 5

The doctors and staff where kind and informative. A pleasant visit for a not so pleasant experience.

Date: 2 years ago

Review №184

Rating: 5

Things dont always go our way, and sometimes the hardest decision has to be made. I have to say a very hearthfelt thank you to the staff who were very understanding and compassionate and treated our family member with kindness, dignity, and gentleness both before and after, letting us say goodbye and being with him so that he knew he was loved as he passed and his pain ended.Thank you for making a difficult time easier to bear.

Date: 2 years ago

Review №185

Rating: 5

Awesome place. Very care in staff. Explains everything they do. Thanks for talking care of snowball.

Date: 2 years ago

Review №186

Rating: 5

Great service and very friendly. Would recommend.

Date: 2 years ago

Review №187

Rating: 5

Date: 2 years ago

Review №188

Rating: 4

Date: 2 years ago

Review №189

Rating: 5

I cannot say enough praise for Animal Emergency Center of Temple/Belton. We were new to town and didn t have our regular vet and it was a Sunday. Dr. Jones and the vet techs were beyond kind and compassionate. And although cost is difficult to talk about when your beloved pet s life is ending, the price was extremely reasonable. They even sent a sympathy card the following week.

Date: 2 years ago

Review №190

Rating: 5

Date: 2 years ago

Review №191

Rating: 4

Great place with decent prices, had to wait a while but that s expected with an emergency vet! Staff was overall super friendly and helpful!

Date: 2 years ago

Review №192

Rating: 5

Going through a heartbreaking experience, but the staff was very caring and professional.

Date: 2 years ago

Review №193

Rating: 5

Thank you so much for seeing us! So professional and caring! We will be back for our emergent needs!

Date: 2 years ago

Review №194

Rating: 5

very nice people

Date: 2 years ago

Review №195

Rating: 3

I dont know how to do the 1/2 star thing. So 3 and 1/2 stars actually. The staff was friendly and attentive. But the tech was covered in cat hair, and my kid had a very bad reaction. There was also the 100$ fee just to walk in the door. So on top of what ever your bill is not including meds. You might pay a hefty price for the visit. But I believe they have a payment plan option. Overall I would only take the animal in if its an actual life or death situation. And your regular Drs office is not open the next day, or they are not an emergency center.

Date: 2 years ago

Review №196

Rating: 5

Date: 2 years ago

Review №197

Rating: 1

This was the worst experience I ve had at a vets office! We waited 3 plus hours for them to keep saying, you re next. We ended up leaving with nothing being done. I could say so much about how bad this experience was let this review save you time and money. Don t go here!

Date: 2 years ago

Review №198

Rating: 5

Date: 2 years ago

Review №199

Rating: 5

Date: 2 years ago

Review №200

Rating: 5

Rushed my Boxer in for heat stroke Looked her over to make sure she was not in critical condition very fast & friendly staff very pleased with my service

Date: 2 years ago