Panera Bread

Review №1

Rating: 1

Nice place but man something happened to this place and I would stay away for now. Terrible coffee The food made us sick Took over 20 mins to receive food then it was cold. Dont do it!

Date: a day ago

Review №2

Rating: 3

You cannot make a profit When homeless come in and steal a drink Makes me wonder why pay for a sip club When its basically free

Date: 5 days ago

Review №3

Rating: 2

After the 3rd time in a row of having the same experience, I will say something. 1. Employees standing around talking to other employees instead of working. 2. Always out of avocados. 3. It shouldnt take 15 min to get a tiny order if everyone is working. 4. Employees need better customer service classes if they want to work in this industry

Date: a week ago

Review №4

Rating: 2

Went 09/21 @ 9am and the coffee was cold (Hazelnut) & dark coffee was empty, we waited a whole for the coffee to brew and while waiting we noticed some of tables were dirty and sticky, great location for this restaurant but need to do better on food quality and keeping the restaurant clean.

Date: 2 weeks ago

Review №5

Rating: 5

Food and service were great!

Date: 2 weeks ago

Review №6

Rating: 3

Every time I order on the app and it says it s ready, It is never ready and I m still waiting another 5-10 minutes for my order. The quality control needs to be checked. Multiple times I have received cream cheese that has been previously frozen as it is grainy and inedible. The iced coffee always tastes watered down. I no longer get it.

Date: 2 weeks ago

Review №7

Rating: 3

The food was okay, but that was on my part (dont get the cheese steak; onions were way too sweet and overwhelming). Service was okay... didnt really understand the pick up process, waited inside to hear our name although we wanted to sit outside (no buzzers), the screen told us out for was ready 10 minutes prior to it actually being ready and I had to wait for my tea instead of getting it when I ordered. The workers were nice enough. The atmosphere was nice and quiet; would recommend for working or studying.

Date: 3 weeks ago

Review №8

Rating: 1

Don t come here if you need to be somewhere. Please hire more workers!

Date: 3 weeks ago

Review №9

Rating: 1

Worst service I have ever experienced !! Highly unprofessional staff. They asked me to wait for 5 min and totally forgot about my order.

Date: a month ago

Review №10

Rating: 1

Nearly 80 degrees inside. Spiders crawling up the wall next to the table. Tables with sticky residue and beverage splatter on the seats and walls. Had to track someone down to get cups and then they re missing half the beverage options. No lemon for the tea. No butter for the bread. The only saving grace was the food was mostly correct even if it took forever to make.

Date: 2 months ago

Review №11

Rating: 1

Ordered thru Uber Eats. I ordered a whole sandwich and received a half sandwich . Ordered a bowl of chicken noodle soup and got a cup of yucky tasting broth with remnants of the noodles and veggies. Horrible packaging. I wont be visiting or ordering from this location again. Quality has hit rock bottom.

Date: 2 months ago

Review №12

Rating: 5

Goofed up my online order, they were happy to fix it. Great location

Date: 2 months ago

Review №13

Rating: 1

Didnt bring half my order

Date: 2 months ago

Review №14

Rating: 2

Sadly I used to really enjoy this location. Food wasn t prepared that well. Chicken was extremely dry and my sandwich was overstuffed slopped together. Salad was soggy. Everything looked thrown together like they were in a rush. But barely anyone was here. Plus the employees were so loud i could hear about everything they lacked in the kitchen all the way in the back with headphones on. Normally this location was a great place to work at but i can t even think the employees were so loud.

Date: 2 months ago

Review №15

Rating: 1

So tired of my order being wrong every single time I place an order. Every.single.time!

Date: 3 months ago

Review №16

Rating: 2

They are constantly extremely slow. From large orders placed far in advance to a bagel in the morning. I ve watched them stand around and talk before even putting my bagel in the toaster. The givafucks are undetectable here. It s infuriating how long they take with literally EVERYTHING. Never have I ever had an efficient experience. I leave frustrated everytime.

Date: 3 months ago

Review №17

Rating: 5

Ordered the new balsamic greens and grains salad. It was delicious. Marcus answered my questions and later found me sitting outside before I could even come in to pick up my order!

Date: 3 months ago

Review №18

Rating: 1

I hate having to write up a bad review because I used to like Panera. But over two years of horrible service, unclean restaurant, and lack of quality. It s always slow or workers will just stand around before helping you. There s on one guy in the kitchen that has been a decent help and kind. There is no using rapid pick up. The order is never ready when we get there and way past the estimated time. The tables are always dirty when we went. So we ve stopped dining in. This is a photo of the chicken noodle soup we got today. I was pouring the liquid into a bowl. We got one noodle a few bits of carrot and the crumbs of chicken from the bottom of the pot. This isn t the first, second, or even fifth time something similar has occurred. It s a hassle to dispute the issues online.

Date: 4 months ago

Review №19

Rating: 3

My grilled cheese sandwich wasnt grilled, just warm.

Date: 4 months ago

Review №20

Rating: 5

Excellent customer service from staff! Great atmosphere. Amber was very personable, kind, and hospitable. Great quaint experience.

Date: 4 months ago

Review №21

Rating: 5

Date: 4 months ago

Review №22

Rating: 5

Stopped in for a warm cup of coffee on a really rainy day. The young lady was wearing a great smile and ready to assist me with my order when I came through the door. Oh My the pastry counter filled with delicious temptations. You can already see how this is going to end. After all it is really raining hard and I have plenty of time to enjoy. Yummy You can find a real variety of food to pick from. Breakfast sandwiches, salad, or soup and sandwich combinations. Its All good. I noticed as I walk to find a table how many people are sitting with their lap tops, what a great place to relax and just breathe. Hope you enjoy your day. Im Enjoying mine. Mmmmm Coffee...cream.... cinnamon on top.

Date: 4 months ago

Review №23

Rating: 1

Get ready to pay close to $50 dollars for 2 people and wait in the drive thru line for almost 30 min

Date: 4 months ago

Review №24

Rating: 5

I walk in and I feel welcomed. I go there to study with my friends and I enjoy the employees. Jesse is an example of an exemplary worker and person. He was very swift with my Mac and cheese and was very kind about it. Give this man a raise! The food was good and me and my study mates enjoyed it alot. Thanks Panera

Date: 4 months ago

Review №25

Rating: 1

This location opens at 7am. I come in to the store at 730am and they only have 2 kinds of bagels. Management needs to step up here. You open at a certain time....you should be ready to go at that time with your full menu.

Date: 4 months ago

Review №26

Rating: 1

Date: 4 months ago

Review №27

Rating: 1

Cashier Kayla .. rude unprofessional did not greet us no good morning . If you don t want to work then please stay home!!!! Horrible day to start your morning . Not typical Panera!! Must be Houston Tx!!!!

Date: 4 months ago

Review №28

Rating: 1

Called 3 times around 3:15. Never answered your phone. What is up withthis location!?Third time and most likely my last. Service is really lacking. Poor greeting skills, messed up dining AND to go order. Soup is typically lukewarm. Management is always in dining area working on paperwork, needs to manage employees vs paper.

Date: 5 months ago

Review №29

Rating: 1

Ordered Greek Salad with Chicken for pick up. Picked up the salad at the requested time which was great. Get home and there is no chicken on the salad. Called the location and Joe, the manager said it was his last day, and did not care my order was not compete and hung up. Called back and asked for Joe and they hung up again! Horrible customer service!

Date: 5 months ago

Review №30

Rating: 1

I order a 1/2 salad changed me more than price on outside menu and I only got one slice of avocado really. Drive thru always does that so when you get home guess what surprise.$ 9.10 for lettuce and a few PCs of chicken .

Date: 5 months ago

Review №31

Rating: 1

Slowest service EVER and they were out of about half the menu. Never coming back here!!

Date: 5 months ago

Review №32

Rating: 1

I used to come here when I could and it was good. Recently I ve noticed a MAJOR drop in customer service and food quality. When ordering the cashier spoke 3 words and upon waiting 20 mins, our food came out wrong. I could see in the kitchen they were low on stock, including drinks and ice. Not a great experience as it once was, I m very disappointed

Date: 5 months ago

Review №33

Rating: 1

Do not waste your money or time here!!!all the employees have terrible attitudes and your food will likely come out wrong. It seems they are always out of something and never mention that that are out of said product until your order arrives and it is not what you ordered.

Date: 5 months ago

Review №34

Rating: 1

Awful service. Drive thru wait time is always 20min plus! And not to mentioned, my order is always wrong or incomplete. The incompetence that goes on in there is beyond me. I felt like I had to leave a review today because of 30 plus min wait time with only one car in front. I called the store to see what was going on and I was advised by Jeff or Joshua (manager) that they are short staffed and they are waiting for bacon to come out to give the car in front to their order. He then says , your order is ready, you can come inside to pick it up . My thoughts are why not have the car in front park in the front of the store and hand them their food when it s ready rather than holding up this nightmare line, that now has 5-6 cars behind me. I went drive thru for a reason . Awful staff and management. Won t be going to that Panera anymore. Save yourselves the misery.

Date: 5 months ago

Review №35

Rating: 2

I just completed a trip to my fourth Panera in the last couple of weeks. I wanted to see if the decline in service in my local Panera was just local or if it was systemic. Service (correctness of order, speed, friendliness etc. were equally poor in all locations). Not sure what is going on but easy to ser how once good chains go out of business.

Date: 5 months ago

Review №36

Rating: 1

If you want to wait an eternity for your food go to this location.

Date: 5 months ago

Review №37

Rating: 1

Waited 15 minutes for a single cup of soup AFTER driving 15 minutes to the store bc the status showed ready. Orders that came in after from people who physically came in were filled but not mine. I canceled and left. No explanation was given as to why other to go orders were filled but not this one. Lots of staff doing literally nothing.

Date: 5 months ago

Review №38

Rating: 1

Waiting 10 minutes for a sandwich only to be told at minute 11 they were out of the bread for the sandwich is unacceptable and a regular occurrence here. I ve given up on this location.

Date: 6 months ago

Review №39

Rating: 4

The bacon avocado sandwich had a pathetic little piece of avocado and very little bacon. The soup was great. The kids running it were attentive, but kids basically.

Date: 6 months ago

Review №40

Rating: 1

I would give this Panera bread a 0 but it won t let me post without a star. I went in today for lunch with my 94 year old mother and my disabled sister. There was no one at the counter but then the lady walked by and said I ll be right with you it s really busy. Mind you there was no one else at the counter and the restaurant was about 25% full. We placed our order and went to sit down. My mom went to get her coffee and there was no dark roast. She then tried the light roast and it was lukewarm. She then told the lady behind the counter and she said oh I ll make some fresh. After 5 minutes I went to check and she said oh I am brewing it now and will bring it out when it s ready. She did bring out fresh hot coffee for my mom. We wondered out loud why we didn t get a number as they normally bring the food to your table. After another 10 minutes had gone by I walked up to the counter and saw our trays sitting there. I asked if this was my order and the man said yes for (my name) I took two of the trays to the table and checked out the soup which was barely lukewarm. I brought them back to the counter and told the man the soup was not hot. He replied in a smart-mouthed tone, well I called your name 3 times . I told him I never heard anyone call my name and you usually bring the food to the table. He said we don t do that anymore . Then I stuck my finger in my mothers soup to check the temperature that I had left on the counter since I can t carry three trays at a time. I then told him this one is not hot either. His reply now you stuck your finger in it I ll have to give you a new one. What??? I then asked to speak to the manager and he says I am the manager. I said is this how you treat your paying customers? His reply was ya! I said I will take this up with corporate and he said go ahead. At this time a guy standing there on my side of the counter says I guess you just want to be mean to the employees today . I was shocked and asked him what business of this is yours and you need to stay out of it. He kept on mouthing off at me and I said oh you must be his friend and I then got our hot soups and took them to our table. After being in the restaurant for about and hour and a half we got up to leave and saw the same man (customer) sitting at the tables in the back corner with a group of people some of which were the employees of the store including the manager. Before leaving I asked for the managers name and they said it was David Garcia. I confirmed that this was the same man I was dealing with and they said yes. Hopefully you have cameras on the premises so you can confirm all of this. I am completely shocked by the way I was treated and have vowed to never step foot in there ever again. Also the restaurant is very run down in appearance. There were also no towels in the restroom so how are the employees washing and drying their hands. I came home and read the reviews for this location and they are not good at all. I don t know if this is a corporate, district manager or a store manager problem but something needs to change if you care to stay in business. I will be sending this to customer service as well. I look forward to hearing from someone in corporate regarding this situation.

Date: 6 months ago

Review №41

Rating: 2

The bagels are good if they have the ones you want or the cream cheese. Also the drive thru takes significantly longer than it should.

Date: 6 months ago

Review №42

Rating: 5

Date: 7 months ago

Review №43

Rating: 1

Drive-thru was very slow. Waited 15 minutes to get food. Caesar salad had soggy black lettuce.

Date: 7 months ago

Review №44

Rating: 4

Very good service.

Date: 7 months ago

Review №45

Rating: 2

My husband and I both ordered the smokehouse bbq chicken sandwich and soup. He got French onion and I got the broccoli cheddar. My soup was cold, his was hot though. Our sandwiches were even toasted hardly, and they only had the chicken, cheese, and bbq sauce, no crispy onion and purple onion. Then to top it off they had hardly any chicken in them. Like MAYBE a table spoon of chicken. We sent mu soup and the sandwiches back. Soup came back hotter but still not hot hot like it was at the temp of when your getting to the end of the bowl...and the sandwiches came back still not toasted and the same about of chicken and some purple onion and some crispy onion...we basically only had soup with bread and cheese. I will NEVER go back to this Panera again. Also the front counter lady who took our order was great her service would be 5 stars. OH! When she took our sandwiches back we heard her having to tell the kitchen was was supposed to be on them when they asked what was missing.

Date: 7 months ago

Review №46

Rating: 1

Hands down the worst customer service. It took several minutes for anyone to come to the counter. There was only one other customer in the lobby and the drive through was not backed up. An employee in the lobby said he would go get a counter person. When the counter person came from the back, he was saying I know, I know . When I asked about the availability of soufflés the guy acted like I was inconveniencing them. He sighed, rolled his eyes and couldn t tell me how long it would take to make more. I told him never mind and told him not to worry about, I would just go somewhere else.

Date: 7 months ago

Review №47

Rating: 1

Missing Menu Items, Incorrect Orders, and Abysmal Customer Service If youre looking for a textbook example of how to ruin a dining experience, look no further than Panera Bread. From missing menu items to botched orders and customer service thats as helpful as a screen door on a submarine, Panera has managed to hit rock bottom in every aspect. Lets start with the menu. You walk in expecting a variety of options, but instead, youre greeted with disappointment as half of the menu items are mysteriously missing. Its like playing a game of culinary roulette, except every option leads to disappointment. And if by some miracle you manage to place an order, dont get too excited because chances are itll be wrong. Whether its missing ingredients, incorrect substitutions, or just plain old mix-ups, Panera seems to have perfected the art of getting it wrong every single time. But wait, it gets worse. When you muster up the courage to confront the customer service about the issue, youre met with empty gestures and insincere apologies. Customer service? More like customer indifference. They couldnt care less about fixing their mistakes or making things right for the paying customer. So, if you enjoy wasting your time and money on subpar food and nonexistent customer service, by all means, give Panera Bread a try. But if you have an ounce of self-respect, steer clear of this disaster of a dining establishment. Youll thank me later

Date: 7 months ago

Review №48

Rating: 5

The avocado turkey BLT sandwiches were super yummy. Its stacked high, so fresh, and the bread is great. Then the 10 vegetable soup, which I was worried that the guys would not care for was delicious and everyone loved it.

Date: 7 months ago

Review №49

Rating: 5

Date: 7 months ago

Review №50

Rating: 2

I should have known when there was no ice in ice machine that it wasn t going to be good. I asked if there was another ice machine and was rudely directed to go to counter where food is picked up. The gentleman took my cup and brought it back with ice. After I received my sandwich and left the store as I was eating my sandwich I realized there was no bacon on my bacon egg cheese ciabatta sandwich. I returned and they offered to give me some bacon or receive an iou. I chose to take bacon. The bacon was cold and no apology for their error. No returning for me to this location.

Date: 7 months ago

Review №51

Rating: 1

Horribly ran franchise. Just a bunch of kids giving the wrong orders and taking over 30 minutes to serve. Not the first time I came here and got the same service. Never again

Date: 8 months ago

Review №52

Rating: 2

The location @ 3548 Rayford Rd, Spring, TX 77386, is the worst location Ive been to. My wife and I when we are out and about go to various Panera breads as they have a very generous military discount (around 40%) my wife went to the one at this location and when my wife brought it up they laughed in her face (cant believe a business like this would have people like that) and then the location was empty and the wait for the food was extremely long. I imagine its a management issue as the various locations we have been through usually leaves us with the impression of a high end place to eat.

Date: 8 months ago

Review №53

Rating: 1

Literally the worst locations to deal with. CONSTANTLY forgetting bread bowls and other parts of orders, never answers when you call. They re certainly not busy making sure your order is correctly filled!

Date: 8 months ago

Review №54

Rating: 4

01/17/2024... getting better.

Date: 8 months ago

Review №55

Rating: 1

Store is empty at noon lunchtime and it takes 20 minutes to make a sandwich

Date: 8 months ago

Review №56

Rating: 1

Ive been to this location several times now and have never had a good experience. Dirty floors, employees always have an attitude or put off, they are always out of at least one thing. Dont go to this location if you want a pleasant experience and all the ingredients for your meal. .

Date: 8 months ago

Review №57

Rating: 2

Just ordered a Southwest salad. And you call this a salad?! No dressing. No bread. Disgusting. Very disappointing. It doesn t even look like a whole.

Date: 8 months ago

Review №58

Rating: 5

Came to this Panera to have lunch with my coworker the cashier was friend and nice and provided great service food was great definitely recommend this Panera to very body if you live or drive around this area

Date: 9 months ago

Review №59

Rating: 1

Took 15 mins for someone to come to the register, then took another 15 for them to slice and toast 3 bagels. Come home and find 10 random pieces of bagel in a bag all over toasted and basically croutons at this point. Needless to say I will not be back!

Date: 9 months ago

Review №60

Rating: 5

Was just picking an order from this spot and they have excellent service and nice atmosphere. Very friendly and courteous to customers. Highly recommend visiting this place if you re in the area.

Date: 9 months ago

Review №61

Rating: 1

Worst Panera EVER! The place was practically empty! The place was DIRTY! The soda/ tea fountain disgusting. My salad hardly had any chicken! Super overpriced for the quality and service

Date: 9 months ago

Review №62

Rating: 1

Dirty, worn chairs, crumbs everywhere. Maintenance blocking ice machine. I didn t get asked if I was dining in or taking out when I ordered muffins at cashier. Had to grab my own forks and ask for plates. I ll never again go here. I live in Harmony area this has seriously gone downhill in the last few years.

Date: 9 months ago

Review №63

Rating: 1

Went to get a bread bowl with soup and the top inch of the container for soup was empty. The taste was still good but really surprised by the lack of a full bowl of soup for my meal. I have it another shot but how can you be out of bread bowls at 5:30 in the afternoon when you close at 9:30. This happens all the time. Doubt o will go back to this location.

Date: 9 months ago

Review №64

Rating: 2

Whoever hires and trains these employees and runs the store should lose their job. My family loves the sourdough and macaroni from Panera and this is in our neighborhood so we go fairly often. I would say about 30-40% of the time they give us the wrong order or charge us incorrectly. They are always out of something. Not sure how they almost never have loaves of bread or very many bagels available. Doesn t really matter what time of day you go they will be out of stuff. I really wish there was another Panera close so my wife and daughter could get their macaroni and bread without supporting this train wreck of an establishment. Truly is amazing the consistency with which they are bad.

Date: 9 months ago

Review №65

Rating: 1

Sorry Panera. But this location is dirty, and has worn out benches and tables. Needs a major deep cleaning and furniture update. Also, it seems strange and unwelcoming to have a key lock box on the front door.

Date: 10 months ago

Review №66

Rating: 2

Super slow at lunch time. We waited almost an hour for our food. Several dirty tables, several people getting frustrated waiting for food. Food came out cold and staggered so 2 of 3 of our party was finished before the 3rd got her cold food.

Date: 10 months ago

Review №67

Rating: 2

So disappointed...it was 12:20pm on Sat and they were out of turkey. The lettuce in my salad was 1/2 dead. Ive been going to Panera for 10yrs worst experience EVER!

Date: 10 months ago

Review №68

Rating: 3

Nostalgia brings me back here, but then Im just meh about it after. Portions are so much smaller and the prices much higher. Its just not the Panera of the past. Service is inconsistent, and so is the food.

Date: 10 months ago

Review №69

Rating: 2

Date: 10 months ago

Review №70

Rating: 1

The service here is terrible!!! Management doesn t seem to enforce anything here. Of the last 30 days, I have been here, they have been out of something on either drink station every single time. The staff doesn t care about cleanliness, it is always muggy inside, most of the time the attendant for the front desk is missing for 10 minutes at a time and there is a constant smell by the cold drinks area. I keep coming back because of the Sip Club that I can get free drinks for $12/month, but this location is only doing the bare minimum to get by. I wish for their sake they would focus harder on front of the house work. One positive, the staff has always been friendly whenever I can find somebody to speak with to help get anything from the back that isn t stocked in the front.

Date: 10 months ago

Review №71

Rating: 1

Date: 11 months ago

Review №72

Rating: 1

Terrible experience again. Did an online order and waited over 40 minutes for our food. After receiving the bag, I realized my bagels and cream cheese were missing. Once I got home, I then also realized that one of the breakfast sandwiches were wrong and food was ice cold. This place has gone downhill.

Date: 11 months ago

Review №73

Rating: 1

Where do I even start with this place? They screw up almost every order. Breakfast sandwiches should be very easy. Bacon egg and cheese. Thats it. The speaker box is ridiculously muffled in the drive thru. The staff clearly isnt all there mentally and might be impaired or on drugs. The inside tables arent always necessarily clean. Whoever owns this franchise should be pretty embarrassed.

Date: 11 months ago

Review №74

Rating: 1

Not one to post reviews, but would not recommend this location. Over 40 minute wait for our breakfast. Coffee alone took 20 minute to receive. No sense of decorum or professionalism. Had to cancel order as food still not ready and showed no signs of coming out.

Date: 11 months ago

Review №75

Rating: 4

Date: 11 months ago

Review №76

Rating: 4

Date: 11 months ago

Review №77

Rating: 1

This place needs a new management or definitely close! I went yesterday for dinner and my first impression of the building was bad: the windows were very dirty, and a pile of trash overflowing from the outside trash bin. When I was going to order, they told me the long list of items they were out of. We left and will never come back. It d be great to get a Corner Bakery restaurant instead of this nasty Panera Bread.

Date: 11 months ago

Review №78

Rating: 2

I used to enjoy dining at this Panera. The place is a mess. Trash is full outside sand stinks when coming to the front door. Let alone the outdoor patio is t kept up. Rarely are you greeted when entering. The May be the assumption that the staff relies on the kiosk well don t. The inside is a mess like the outside. The fountain area is gross. It s very cold inside as if it was still 105 degrees outside. So if you need to stay awake and do homework, great place. Otherwise, there are other options nearby.

Date: 11 months ago

Review №79

Rating: 1

Sadly disappointed by another Panera. I thought the one at grandparkway was nasty, but this one is particularly gross too. There was poo all over both toilets in the ladies room and no toilet paper. If thats where employees are going to relieve themselves, I want nothing to do with what comes out of the kitchen. They also didnt have decaf coffee as their carafe was broken & I had to wait 30mins for a cup of Joe. There was another fellow waiting for an order for WAY too long, too. Whats up with Panera? The location on Luetta at Champions was clean and service-orientes, had items in stock last time I was there.

Date: 11 months ago

Review №80

Rating: 3

This place needs to check their online pick up orders. I ordered WAY in advance (pick up drive thru). I got to the window to pick up my order and they gave my order away without even verifying the information. I had to sit and wait for them to remake my order. Also they are ALWAYS out of stuff (especially broccoli and cheese soup). The person who orders food needs to do a better job.

Date: a year ago

Review №81

Rating: 1

Date: a year ago

Review №82

Rating: 1

Lifeless employees. Sad food. We used to love Panera. But all the Paneras we ve been to in the area have been going downhill. I m sad to say this is the last time we ever go to a Panera. Good thing we didn t actually subscribe to the Unlimited Sip club. Edit: we visited around 5:30pm on a Thursday. Maybe they schedule their worst employees after the lunch rush.

Date: a year ago

Review №83

Rating: 1

This panera has gone down hill. Took us 20-25 minutes to get a Ceasar salad and 1 Sandwich, stuck in the driveway during our lunch break. Unbelievable

Date: a year ago

Review №84

Rating: 1

I truly believe that no one here cares about their job. Hey, have a good day it s all in the bag, then we get home and we are missing items. This is a management issue and has been incredibly consistent since they have opened this location.

Date: a year ago

Review №85

Rating: 1

This Panera has really gone down hill. No employee at the front counter and several walk by you at the pickup counter but none address you or ask if they can help. All the employees need an attitude change. To top it off, my pickup orders last two times have been missing items. I wasted my time and gas to drive back there this time and complain to the manager. He said sorry but thats about it. Last time Im going to this location which is unfortunate because its close to my house.

Date: a year ago

Review №86

Rating: 4

Date: a year ago

Review №87

Rating: 5

Nice atmosphere

Date: a year ago

Review №88

Rating: 2

There are only 5 people in this place, and they still serve cold soup and inaccurate orders. I have given Panera 3 chances now, and all three were bad experiences.

Date: a year ago

Review №89

Rating: 2

WORSE SERVICE EVER!!!! We waited 20 min for three over price breakfast sandwiches. My husband had to get up and asked about our order. While he was asking about it two other customers were complaining about their order taking too long and how dirty the tables were. My sandwich had only a little bit of egg and the presentation was bad. Like I said before we only go here because my son loves Panera. We took him today for his birthday and we told him he needs to pick a different place to eat breakfast. Dark roast coffee was out and the light roast one was cold. Very unprofessional staff. One lady complained about the bad service and one employee name Barbie gave her an attitude. My son loves Panera and I only go because he loves the brioche breakfast sandwich. This location always messes up my order for some reason they can t never get it right. The employees are too serious like they don t want to be there. Overall customer service is not the best and the food is ok.

Date: a year ago

Review №90

Rating: 1

Ordered ahead through the app in order to pick up before work literally took 30 minutes for it to be ready. I will not be picking up again in the foreseeable future. Do not come here unless you have a lot of time to spare

Date: a year ago

Review №91

Rating: 1

This place just needs to close down. It will never change.

Date: a year ago

Review №92

Rating: 2

Date: a year ago

Review №93

Rating: 1

I went to this location just for coffee and some pastries and ordered in the kiosk at the entrance. My husband and I grabbed our coffee and sat down. We were sitting for like 12 min when we realized that they hadn t called us for our pastries. Mind you the pastries are already there just to serve. I go and wait for my turn. I waited for 10 minutes. And the employee a young girl is walking back and forth never even acknowledged me standing there or said I ll be right with you nothing. She had an attitude. So when she was done helping the gentleman. I stood there thinking she s about to ask me next and nope she continued to walk towards the back and that s when I said excuse me can I get my pastries I ordered 20 min ago. And she didn t say a word and grabbed my pastries and gave them to me with an attitude. Another pregnant lady came from the back like she had just woken up. They all looked unhappy. There were multiple people complaining in the time I was there. The place was dirty and trash everywhere. Bathrooms looked dirty, the place looked like it hadn t been cleaned in 2-3 days. The coffee area looked filthy.

Date: a year ago

Review №94

Rating: 1

They are always out of something. Avocado BLT - We are out of avocado . we are out of arugula, we are out of wheat bread. Can y all get better Management who knows how to take inventory?

Date: a year ago

Review №95

Rating: 3

First visit was bad, staff were not helpful at all, even you get a number to be served at your table, you will be surprised food is ready and you need to pick it up. Food quality is good but service need to be improved

Date: a year ago

Review №96

Rating: 1

They need to update the Google information....it says closes at 930pm only to get here at 9pm and they are closed

Date: a year ago

Review №97

Rating: 4

Wheelchair accessibility: It is wheelchair accessible Food

Date: a year ago

Review №98

Rating: 1

The place was one of the dirtiest/nastiest places we have been in a long time. Not a clean table or floor in the entire restaurant! Workers were just standing around talking with each other instead of lifting a finger to do anything with a nasty restaurant staring them in the face. The food could not possibly be clean in this place. Health dept needs to do a visit.

Date: a year ago

Review №99

Rating: 1

Items have been left off order 3 times now. Not small things, whole entrees. I should know to always open the bag and check, but I would rather spend money on better eating establishments than worrying about if all the food I paid for is present.

Date: a year ago

Review №100

Rating: 1

My second most recent visit I waited 30 minutes in the drive thru and left because the line hadn t moved. My most recent visit I sat next to some employees who were gathered around a table chatting. One of them which made fun of another worker for having a disability, and spoke negatively about my vehicle not knowing that I was sitting right next to her. Another employee kept coming to sit at the table despite being on the clock. I like to go to Panera to study but I will not be coming back because I m not going to support a business that allows such negative behavior from its employees.

Date: a year ago

Review №101

Rating: 4

Date: a year ago

Review №102

Rating: 5

Date: a year ago

Review №103

Rating: 2

I hadnt been here in a while and know I remember why. The salad was awful. The cost versus the quality and quantity is totally off the scale.

Date: a year ago

Review №104

Rating: 1

The slowest drive through I ve ever experienced and workers are rude

Date: a year ago

Review №105

Rating: 1

Overpriced for the quality, they dont know how to make their own menu items, ordered the southwest salad and the only things on it are iceberg lettuce, chicken, and avocado, it supposed to come with a bunch of other things, paid extra for extra chicken and its still minuscule, they didnt even give me the right dressing or a fork, paid 30$ for two meals of garbage food that dont even include whats on the menu. I used to like panera but the prices shot up and the quality hit the floor, mad disappointing. Edit* Update: I opened my sandwich and part of the bread tastes chemically, like it was dipped in rubbing alcohol, its a hard black substance stuck to the crust of the bread. Gross.

Date: a year ago

Review №106

Rating: 2

So SLOW!!! Regardless of food quality this location has the slowest drive thru line I ve ever seen. Only one car in front of me and it took over 20 min, & we only ordered a drink. Do not use unless you have TONS of extra time to waste.

Date: a year ago

Review №107

Rating: 2

Place looks run down and un cared for. Carpet is peeling up, drink machines are gross, tables and floors dirty.

Date: a year ago

Review №108

Rating: 1

Date: a year ago

Review №109

Rating: 1

Date: a year ago

Review №110

Rating: 1

Dont bother getting the salads. Ordered a Citrus Asian Salad; size was half what I expected, did not get any chopped Broccoli, missing edamame, hardly any pickled red onions (4 slithers) and only two and a half pieces of chicken (picture shows at least 9).

Date: a year ago

Review №111

Rating: 1

Spent 30 minutes in the drive through line to pay for my food and wait another 15 min to actually get it. Food was wrong. Paid for add on s but didn t get them. No one tried to apologize for the wait time.

Date: a year ago

Review №112

Rating: 1

Absolutely awful! Third strike and they are out! Ordered for a rapid pickup for 9:51 this morning finally rolled out at 10:18. They forgot a hot tea but that s not the worst part. My sandwich they no longer had an over easy egg so I said scrambled egg was fine and my sandwich was completely cold. Like right out of the fridge with a lukewarm scrambled egg. Y all I m done- it used to be so good and it has gone down hill. I said third strike- bc the last two times I ordered for delivery my Caesar salad was disappointing and disgusting. The lettuce was yellow and turned. Will not be back

Date: a year ago

Review №113

Rating: 5

My order was incorrect and ALEXANDAR made it right with smile and went above and beyond Great mgmt is hard to find

Date: a year ago

Review №114

Rating: 5

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 1

Beware of their drive thru and be prepared to hear the words unfortunately. Use caution when getting in their drive thru lane! Ive been stuck in their lane for over 30 mins! This has happened on numerous occassions. Management should consider eliminating the drive thru, if drive thru service can not be provided. If they dont leave you stuck in the lane, they make you pull up front and wait for an extended period of time for a simple meal. Its not uncommon to hear unfortunately we are out of ... on every visit no matter the day, or hour you visit. Super disappointing.

Date: a year ago

Review №117

Rating: 1

Terrible food and the worst drive-thru

Date: a year ago

Review №118

Rating: 1

Stopped for bagels at 8:00 AM, the bins were over 1/2 empty. I waited at the counter for about 3 minutes with workers around, no one came to take my order so I left and went to HEB. This Panera store has been sub-standard since it open I am sorry to say it has slipped DOWN another notch. Food

Date: a year ago

Review №119

Rating: 5

Date: a year ago

Review №120

Rating: 5

Crystal and Jessica are awesome! Super sweet and the food is

Date: a year ago

Review №121

Rating: 4

Date: a year ago

Review №122

Rating: 3

Im just not a big fan of the Panera menu. My sandwich was a little off.

Date: a year ago

Review №123

Rating: 2

The pizza mozzarella baguette thing is so lazily made it barely had anything inside. It was mostly all bread.

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 1

This location has gone down tremendously. Wait time is ridiculously long for fast food, Ive been in lines for 30+ minutes on multiple occasions for a simple sandwich and soup order. Being asked to pullup and park to have food brought out to my car isnt annoying if it rarely happens but here it happens EVERY TIME, even if Im the only car in line. I will say the staff members working there have always been very nice and respectful however management is very indifferent to customer service quality. Ive gotten to the point that if my order isnt out within 10 minutes of me paying, I just ask for a refund as its faster for me to get a refund and go somewhere else than to stay and waste more of my time.

Date: a year ago

Review №126

Rating: 1

You might as well drive across town to another location with how long youll spend in the drive thru line. Legend has it, Im still in that drive thru. Never again.

Date: a year ago

Review №127

Rating: 1

This place is slow and wow expensive as well , so far 10 min wait. Menu is getting crazy may need to go back to basics to speed up your time .

Date: a year ago

Review №128

Rating: 1

Date: a year ago

Review №129

Rating: 4

Date: a year ago

Review №130

Rating: 2

I know quality of food has gone down at a lot of places. But Panera sandwiches are a bout as bad as it can get. This is their new Buffalo pulled chicken baguette. As you can see, it s mostly bread and Buffalo sauce. I took it back and they said that s how it s supposed to be. They have a pre measured scoop for the chicken. I doubt I ll be back unless I m just getting soup.

Date: a year ago

Review №131

Rating: 2

Dirty - 90% of tables covered in previous customer debris at 10:00am on a Saturday and floor is filthy. very worn furniture (chairs/tables) and floor rug. 1/2 of coffee types out (decaf, dark roast). No non-dairy available, then it mysteriously appears if you talk to a different person. My review mirrors the review of 2 weeks ago. Really a sad, sorry representative of the franchise - needs some better owner/management attention to invest in necessary maintenance to spruce it up and better train/manage staff to keep it clean. On the flip side, food is good and staff is friendly so have some good core elements.

Date: a year ago

Review №132

Rating: 5

Date: a year ago

Review №133

Rating: 2

Dirty tables. Dirty floors. Dirty seats. Furniture in poor condition. No decaf available. Items out of stock. Windows dirty. Employees touching bread with bare hands. This is like an average McDonalds.

Date: a year ago

Review №134

Rating: 5

Love their bagels with butter and fruit juice like lemonade and some other juice on sale. Vegetarian options: Bagel with butter and lemonade or bagel with butter, bread, and cream of tomato soup

Date: a year ago

Review №135

Rating: 1

They constantly mess up orders. For instance, today I ordered broccoli and cheese soup and got tomato soup instead. Their food costs too much to mess up the order. Also, the drive thru is not convenient because you have to park and wait forever to get your food.

Date: a year ago

Review №136

Rating: 1

Terrible customer service. Some weird person ripped a door off its hinge and had to wait soaking wet.

Date: a year ago

Review №137

Rating: 2

Ordered online. Got home and realized they forgot one of my sandwiches. Had the newer spicey chicken and wasnt very good.

Date: a year ago

Review №138

Rating: 2

The service up front is poor. Staff is not smiling or happy to see you. If the coffee is out, it goes unnoticed for far too long, even after drawing attention. The service at the food service window near the drinks is much better. They should be moved up front. I have left frustrated several times. Coffee and bagels are still very good.

Date: a year ago

Review №139

Rating: 5

Delicious food and friendly staff. Ill be back again.

Date: a year ago

Review №140

Rating: 1

Would give 0 stars if I could. Staff was incredibly rude, and theyve messed up the last 3 mobile orders I placed. Never going back to this store.

Date: a year ago

Review №141

Rating: 4

Date: a year ago

Review №142

Rating: 1

My entire family got food poisoning from the mac and cheese was the worst weekend we had in a while I highly suggest you DO NOT EAT HERE!!!!!

Date: a year ago

Review №143

Rating: 1

Terrible experience twice in a row! Never again will spend another penny on Panera. The first time I went through the drive through, I paid an exorbitant amount of money for 2 sandwiches and macn cheese (over $30!) after I pay I am asked to wait in the take out spot. Over 15 minutes later I get my bag of food. I leave and drive home only to open the bag and see that I got a completely different order!! I am then forced to dive all the way back to have this corrected. Manager gets me the food I actually ordered and paid for, nothing offered for the inconvenience. The 2nd time, same story... order ... pay a crazy amount ... wait.... drive home to find out they got the order wrong!! again!! Once again I drive back to get this fixed. Manager offers a pastry (I kindly declined) since I was expecting them to actually give me a refund this time. Double check your order if you do decide to massively overpay for food. I recommend going somewhere else.

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 1

I ordered the pick 2. Got creamy Chicken and wild rice and chipolte chicken sandwich. Both were terrible. The soup was all broth. No chicken or rice. And the broth was the cosistency of liquid. The sandwich didn t have much chicken in it. Just not good. Wont be going back.

Date: a year ago

Review №146

Rating: 1

This place is going down, I always order my healthy fast food here. I ordered a bowl with extra everything and it was made 1/2 everything those warm bowls are not free or cheap! The staff serves it like they are saving food to take home. This is intolerable and irritating, why is it necessary to ask them to their job like it is supposed to be done? Lack of supervision and management!

Date: a year ago

Review №147

Rating: 1

Guy that took order was pleasant enough. He explained that they were out of the bagels for the breakfast sandwich my wife wanted. Not sure if there is a good reason to be out of bagels at a breakfast place lol The dining area was nearly empty but all the tables were dirty and the floor was messy. We sat outside in front of the window but they didn t bring us our food, we had to go pick it up. I phoned the restaurant and asked for a manager and shared our experiences. She came across harsh with a bitter disposition and seemed more irritated that we called instead of going inside to find her. She did not step outside to speak with us. She didn t offer any solutions and in the 15 minutes since, no one is cleaning tables or sweeping up the dirty floors. Ridiculous and grossly mismanaged.

Date: a year ago

Review №148

Rating: 5

Local Favorite!

Date: a year ago

Review №149

Rating: 2

Very disappointed. Husband got a chicken sandwich, just has chicken and bread. Nothing else. I ordered a BOWL of soup, came as a cup and it was 90 broth. 28 bucks for subpar food. I used to like coming here. Last time unfortunately.

Date: a year ago

Review №150

Rating: 4

Date: a year ago

Review №151

Rating: 2

Need more help. Workers tired and not moving. Waiting incredibly long from the drive thru line. Going to be late now. I added a star for the friendly server who brought the food out. She was sweet about the delay. GET MORE PEOPLE PLEASE?

Date: a year ago

Review №152

Rating: 4

Date: a year ago

Review №153

Rating: 3

This is the 1st time coming to this Penera Bread and am sorry am not impressed. Normally I love this place but wow their prices has increased a lot. I have never spent $70 on 3 plates of food with drinks here ever. The food was good but not $23 a person. We won t be coming back for a while. I hate leaving not good but I felt like I needed to.

Date: a year ago

Review №154

Rating: 5

Date: a year ago

Review №155

Rating: 4

Date: a year ago

Review №156

Rating: 5

Date: 2 years ago

Review №157

Rating: 1

If I could give no stars I would. I have never been treated so poorly at a Panera ever. Waited 30 minutes on my drive thru order in parking lot as requested. While employees gossiped and laughed in kitchen. I went in to get my order to be told they dont even have the bread for my order. Said they would have my order right out. Lady came with order minus the sandwiches to which she asked if I didnt want order. I told her no just a refund on sandwiches. She started to walk off. I said dont you need my card? She took card. 10 minutes later I go back in asking for my card and receipt. I asked 2 employees. First ally they come out another 10 minutes to advise me order in my car is not mine. I asked so? They told me they couldnt take it back. I told them I didnt want to come and get it. I did get refunded the sandwiches only. Absolutely the worst experience.

Date: 2 years ago

Review №158

Rating: 5

The food is always good. The steel cut oats and egg white sandwich are the bomb.

Date: 2 years ago

Review №159

Rating: 3

I didnt like the soup

Date: 2 years ago

Review №160

Rating: 5

Date: 2 years ago

Review №161

Rating: 5

Date: 2 years ago

Review №162

Rating: 3

Good really good but service was mediocre.

Date: 2 years ago

Review №163

Rating: 5

Tried this breakfast sandwich - egg whites, tomato, avocado, spinach, and cheese. Super tasty and healthy.

Date: 2 years ago

Review №164

Rating: 4

Service was nice, good young kid. Very polite. That rare these days.

Date: 2 years ago

Review №165

Rating: 5

Great food @ a great price

Date: 2 years ago

Review №166

Rating: 5

It was really good. Good salad. Good smoothie. Niece staff.

Date: 2 years ago

Review №167

Rating: 5

I just got 4 soups but it was good!

Date: 2 years ago

Review №168

Rating: 5

Like this location.

Date: 2 years ago

Review №169

Rating: 5

Great place, good coffee, good food.

Date: 2 years ago

Review №170

Rating: 1

Ordered a salad with extra ingredients added on. Was charged for it but the salad didnt have any of the extra ingredients when it arrived. Got a refund. Be careful when you order delivery, everything is just thrown in bag.

Date: 2 years ago

Review №171

Rating: 5

Date: 2 years ago

Review №172

Rating: 2

Update 6/15/2022: Family member bought Panera via drive through, first time I d had their food in several months. Unfortunately the lack of order accuracy still exists (wrong/missing items 3 out of 4 visits). Both strawberry poppy seed salads were missing the poppyseed dressing and received chips instead of a baguette. Original Review: Order is wrong/missing at item 75% of the time, no apology when items are missing. Staff is apathetic and rude, waited 40 minutes to get curbside, had to call the store and still no one came out. Eventually had to go in, while actively sick, to get my food; no apology, just shrugs and no explanation of their incompetence. Food is ok, but quality is worse than in the past. Never returning to this location until management changes.

Date: 2 years ago

Review №173

Rating: 4

Date: 2 years ago

Review №174

Rating: 5

Date: 2 years ago

Review №175

Rating: 5

Quick and fresh always made well. Wait can be a bit sometimes but good quality makes up for it

Date: 2 years ago

Review №176

Rating: 5

So we did a thing! About 2 months ago, we got the coffee subscription at Panera Bread! I am a recovering starbies addict so this was a nice change of pace for my bank account! We stop and grab a coffee about 3-4 times a week and let me tell you, it s been awesome! I am a huge fan of their light roast coffee!

Date: 2 years ago

Review №177

Rating: 4

Location and interior was definitely better than other locations and staff actually brought my item to my table compared to other locations. I almost fell out of my chair when they actually brought it as other locations ask you to grab a table number but they never bring your food. Glad the table number actually served a purpose.

Date: 2 years ago

Review №178

Rating: 5

Date: 2 years ago

Review №179

Rating: 2

Love Panera. But this location dropped the ball. 20 mins for 2 veggie sandwiches. Only 3 ppl inside eating. Didnt even soak to person had to order from kiosk. Very disappointed. At least the food was good as expected.

Date: 2 years ago

Review №180

Rating: 5

Great variety of yummy foods!

Date: 2 years ago

Review №181

Rating: 1

Got my soup, sandwich order wrong

Date: 2 years ago

Review №182

Rating: 5

Very clean and fast service. Got my free coffee.

Date: 2 years ago

Review №183

Rating: 3

Gave me frozen cream cheese with my Toasted bagel. Twice. Otherwise its fine.

Date: 2 years ago

Review №184

Rating: 1

This location never gets my order correct.

Date: 2 years ago

Review №185

Rating: 4

Great service. Good food. Menu pricing seems unclear though. Seems like my total is random every time. Not a huge deal. $9-12 for lunch, but fast and good.

Date: 2 years ago

Review №186

Rating: 4

Come to this Panera often to get coffee and occasional food and the staff is always nice aside from being overwhelmed at times. But please, stop filling the coffee all the way to the top of the rim. Panera coffee cups are horrible and every time they re filled to the top they leak and I get coffee all over myself and my car

Date: 2 years ago

Review №187

Rating: 5

Date: 2 years ago

Review №188

Rating: 1

female Staff sleeping at tables,like homeless, confused with the entire food order.waithing 23 minutes till the food ready,but the food was Cold,a total disappointment.my advice is send the manager home forever.two customers walk-in and out no one at the counter., shame in you Panera at spring Texas

Date: 2 years ago

Review №189

Rating: 5

Date: 2 years ago

Review №190

Rating: 2

Trying Thai chicken soup for the first time great flavor but no chicken at all

Date: 2 years ago

Review №191

Rating: 5

Date: 2 years ago

Review №192

Rating: 1

I grab a bagel to go and when I get home this is what was In the bag.

Date: 2 years ago

Review №193

Rating: 3

Date: 2 years ago

Review №194

Rating: 5

This Panera bread is in a wonderful location. Lots of parking and always quiet in this area. The store is always kept very clean and the seating is very spacious. Absolutely love the breakfast style croissants. But lunch menu is also amazing. The speciality drinks are always a highlight of my visit here.

Date: 2 years ago

Review №195

Rating: 5

The service was great. Staff had a lot pf patince with all my questions about the food and desserts. The food was good. The onion soup was ok, other days had better flavor. The chipotle chicken sandwich was delicious as the chicken salad. The Thai tea latte was very good too as the papaya/green tea/sugar cane drink (refill - the green one). The restaurant was clean and not too crowded at the time we went.

Date: 2 years ago

Review №196

Rating: 4

Date: 2 years ago

Review №197

Rating: 5

Date: 2 years ago

Review №198

Rating: 5

Food is always good and fresh. Prices always a little exuberant

Date: 2 years ago

Review №199

Rating: 5

Always wonderful and always expensive lol

Date: 2 years ago

Review №200

Rating: 2

Prices are too expensive for the level of quality I received. There was soup everywhere in my bag. Spent $29.60 on two pick 2 meals (Half sandwich and cup of soup). No receipt was given in the drive thru, so I went inside and waited in line to get a reprinted copy. Order No. 1337747 Not impressed. Would not recommend.

Date: 2 years ago