San Marcos Regional Animal Shelter

Review №1

Rating: 5

They do Gods work taking care of his creatures. I donated towels, dog food, lots of disinfectants, crates, etc etc.. God will bless you 7 fold. Thank you.

Date: 20 hours ago

Review №2

Rating: 5

Ofc. Michelle is off the charts! The whole staff there are very supportive, patient, informative and caring. Thank you and God bless you

Date: 4 days ago

Review №3

Rating: 5

Date: 4 days ago

Review №4

Rating: 5

theyre pretty cool here! they give away free animal food if your low on cash wich helps so much!thanks for yalls business and care for animals!!!

Date: 2 weeks ago

Review №5

Rating: 1

I pay Hays County taxes. Drove an hour to bring three healthy STRAY juvenile cats (someone dumped in the middle of nowhere) and was turned away. Told-You MUST have an appointment to surrender animals. They need to change their web site to saying MUST make an appointment for ANY services or be turned away :(

Date: 3 weeks ago

Review №6

Rating: 5

We adopted our newest best friend on 31 Aug 24 and we just wanted to share what a great experience we had at the San Marcos Regional Animal Shelter. Before our arrival at the shelter, we had filled out the on-line adoption form and had narrowed our list to four dogs. Upon arrival, we were greeted promptly and warmly. The front desk lady pulled up each of our candidates and provided us staff notes and went to great lengths to match a suitable dog for our family as we have young grandchildren to consider. She assigned us to a Young Staff Member to show us the dogs in the order of their recommendations. She was professional, compassionate, dedicated and so easy to communicate with. She patiently gave us all the time we needed to make a decision. It was a pretty easy decision, the #1 recommendation was spot-on. Since they had our on-line application on file, the finalization of the adoption paper work went super fast and without a hitch. Since we have had him home, hes adjusting well and there is no doubt that we were blessed to have found him! We took him to our Vet for a routine exam and she was so impressed with the detailed medical records provided by the shelter and how healthy and well cared-for he was during his 4 month stay there. Make no mistake, this is a very busy and noisy place. No doubt, It takes very special and dedicated people to make it all work, our hats are off to you and we thank you all! Recommend if your considering adopting a pet there, fill out the on-line application and narrow down your preferences prior to arriving at the shelter.

Date: 3 weeks ago

Review №7

Rating: 1

Hands down the most toxic place I have ever worked

Date: 3 weeks ago

Review №8

Rating: 5

Awesome staff! Great people! Got a beautiful cat. The adoption fee was like $20 and they gave us more than $20 in food, treats and medications.

Date: a month ago

Review №9

Rating: 1

Family dropped off a cat at this shelter they did not want and it was fixed and released back in their yard were it is in danger which is why it was taken to the shelter to begin with so great job guys, what happens to that cat is on yall thanks.....

Date: 2 months ago

Review №10

Rating: 2

i adopted my dog here, and he s one of the best things to ever happen to me. however, since having him i ve kept an eye on the shelters social media pages, and i m thoroughly unimpressed. the staff is incredibly rude and unprofessional. also make no mistake, this is a kill shelter. and many of the animals are malnourished, and unkept. it took an entire month for me to get my dogs weight up enough to no longer have his ribs visible. they are unwilling to help people that bring in animals from the street. overall unprofessional. i love my dog and im so glad to have him, but i have an immense dislike for this place. hopefully y all will do better in the future.

Date: 2 months ago

Review №11

Rating: 4

Date: 3 months ago

Review №12

Rating: 1

I called them to see if they would intake a stray cat and her young kittens and they said that they would take them but it s a 50/50 chance of them releasing them back in the area??? As if that s not the problem to begin with?? Absolutely wild of them to do and definitely not a solution.

Date: 3 months ago

Review №13

Rating: 4

They took care of my dog when he disappeared

Date: 3 months ago

Review №14

Rating: 1

As someone who has never adopted before, this rescue ruined the experience for me and turned me off to the possibility of ever adopting. Nothing but attitude and minimal effort from the front desk over the phone. When confronted in person about the treatment, suddenly that employee isn t there and they have no idea what I m talking about. Told several different stories about where the animal I was interested in was being sent for rescue. Staff can t even answer what rescue the pet is going to or where it s located or who they re coordinating with, apparently they know nothing. When I pressed, then I was told the rescue coordinator handles that but ironically he is out of the office. Then I m shamed by the receptionist because I m interested in small dog breeds and not large dog breeds. You would think that staff would be interested in finding pets their forever homes but apparently that s not the case with this animal shelter.

Date: 3 months ago

Review №15

Rating: 5

You have to love these people. They really care for the lost and abandoned animals. Just visiting was heartbreaking but I felt better knowing the kind of employees and great hearted volunteers.

Date: 3 months ago

Review №16

Rating: 1

Don t adopt here unless you want to wait three days for your animal just to take him home and have the vet say he s insanely ill and that the vet at the shelter should ve never had him available for adoption. His surgery will be thousands of dollars and he has multiple medical conditions that they know about the only spoke of the minor and as a animal professional said they were not sure so literally go to any other place that s why the shelters are full because these people do the worst work understaffed or not they just lie to you so they can empty the shelter without giving two F s about your money and your peace of mind and reasoning for truly getting a pet, absolutely disgusting Judy has a terrible attitude and my friend and I were there even another guest noticed how rude she speaks. I even had one of the staff tell me that that s how she is. Even after holding your animal for days, they don t clean them. They don t wipe them down they send them home completely dirty say they re not infested and of course they are.

Date: 4 months ago

Review №17

Rating: 1

Rescued a dog from lytle county and was told that they couldnt take the dog because it was from a different county and the county that I tried to go back to to take the dog back to you told me that they were all full and that they would euthanize her so I once again tried the San Marcos regional animal shelter. And point blank told me they are kill shelter and that because I told them I got her in San Marcos it was like lying to a police officer so sadly my only option is to put her back on the streets because I cant have her at my apartment

Date: 4 months ago

Review №18

Rating: 1

Center will euthanize healthy dogs due to capacity. Morally disgusting.

Date: 4 months ago

Review №19

Rating: 5

Ive never heard of this place harming animals . They have a website. They have people who care working here. And they have good programs for the animals and the community.

Date: 4 months ago

Review №20

Rating: 4

Date: 4 months ago

Review №21

Rating: 5

I was visiting. Hopefully they renovate the shelter and there are newer items donated. I like this shelter because they really dont want to keep the animals

Date: 5 months ago

Review №22

Rating: 5

The staff provides excellent care to the animals; so thankful for everyone there!

Date: 5 months ago

Review №23

Rating: 5

Fostered many animals for years here. Finally was a foster fail and adopted my baby! Cannot thank everyone here enough. They are all fantastic and care for each animal deeply.

Date: 5 months ago

Review №24

Rating: 5

Visited them twice in one day, had a puppy that just seemed to call out to us so we adopted her. Prices were so low we paid extra to help out with supplies.

Date: 5 months ago

Review №25

Rating: 5

Date: 5 months ago

Review №26

Rating: 3

I ve adopted 3 amazing dogs from this location and each time has been simple and quick. My boyfriend owns 1 dog and I have my amazing 3. Luckily this shelter allows you to do meet and greets to ensure all the dogs get along. There s pros and cons here, some more understandable than others. When you walk in you re greeted nicely by most staff. Only one staff member has been an issue on my end. It seems as though if you re a big adopter you ll be ridiculed for it by this one Asian staff member. While adopting my 3rd dog I was told by my boyfriend that she openly felt some type of way about me adopting yet another dog because I had already adopted 2 others. Most of the animals are very skinny and have been in the shelter for over 100 days. It seems that this shelter puts on a persona online to bring people in but once you re there, it s very sad to see these animals. My latest dog came into the shelter with puppies from what I know and it seems that they didn t even bother cleaning her underneath where the babies came out.. instead they stitched her up and put her right back in a cage. Under this you ll see all the dogs ive adopted, both of my pitbulls were severely underweight and malnourished but you ll see now that they re looking better than ever even after only having my newly adopted pit for a single day. I will give credits to one of my favorite staff there though, she s the sweetest and when she saw my dogs she recognized them right away and said hello. Curly blonde, (I m not sure what your name was) you have my heart, I can see how much you care for the animals and you re appreciated for your hardwork overall come here if you are for sure adopting, window shopping is probably not the best due to the little help that this shelter gets which means it won t be so clean and you will have to work with your new cat or dog to keep them healthy and thriving. I recommend this shelter to everyone no matter what because 90% of the staff have the ambition for these dogs that u would hope any shelter staff would have. No matter what some of the staff say when u adopt, don t let them get to you. No staff member should ever shame someone for adopting another dog. Below is pictures of 3 babies I ve adopted with their original names as well Huckleberry Finn -> Kilo Captain Crunch -> Lady Frankenstein Sarah O Connor -> Zara

Date: 6 months ago

Review №27

Rating: 5

Love our new puppy! Had a great experience adopting from the shelter.

Date: 6 months ago

Review №28

Rating: 5

I absolutely love this place! They are so helpful with the adoptions and even after. I called after I adopted 2 kittens and Alysha was so helpful and knowledgeable with things to do to make them more comfortable. This is an amazing center and the staff is so friendly. They know so much about the pets and how to work with them. LOVE LOVE LOVE

Date: 7 months ago

Review №29

Rating: 5

They were extremely helpful with their assistance in the adoption of our dog.

Date: 7 months ago

Review №30

Rating: 5

Date: 7 months ago

Review №31

Rating: 5

Date: 8 months ago

Review №32

Rating: 5

We went and adopted a play mate for our male dog. The ladies inside were very helpful and they have a bunchbof dogs to choose from. The young lady that brought three different female dogs for us to met our male was very nice and she explained everything she was watching while the does played. We adopted and female and we named her Tess

Date: 8 months ago

Review №33

Rating: 5

I really say too much as far as the adoption process, but I was dropping off a stray cat, and the process was pretty simple. Staff was nice and professional.

Date: 8 months ago

Review №34

Rating: 2

I know theyre worked ragged and overflowing with dogs... and I know our whole system for dealing with strays is awful and stressful for everyone involved, so I am taking tat into consideration upon writing this review. The staff at SMRAS clearly care about animals or they wouldnt be working where they do. That being said, I brought in two strays I found in county one of whom was well-fed/cared for but limping, the other- a puppy- was clearly dying of mange. It was a Saturday and their intake people were gone (why dont shelters have WEEKEND STAFF??? If its a funding issue, can we funnel some of the trillions we spend on needless wars into animal shelters?? And old folks homes, too, while were at it!!!) I live on a ranch without adequate fencing and without a bathtub, at the moment, where there would have been no way to begin mange treatment and no way to quarantine the sick puppy so all the ranch dogs didnt also get mange. The puppy already had secondary infections... she was clearly an emergency... but they still turned me away and said they might be able to help on Monday but that Id have to figure out east to do with the dogs for the weekend. They also told me that now that the dogs were in my possession, they were basically *my dogs* and if I just dropped them off where I found them or something like that, I could be prosecuted if anyone saw me and reported it. I sat in their parking lot for well over an hour trying to figure out what to do and without a solid plan, I drove away in tears to figure out how to care for these dogs. My Mom told me she asked a woman from another shelter so, what are you supposed to do when you come upon an animal in need on the weekend- just keep driving because no one will help you? The lady said as sad as she was to say it, that was about right.

Date: 8 months ago

Review №35

Rating: 4

The Asian girl working the front desk was very rude and unprofessional. When she came to the front door she asked WHAT DO YOU WANT I told her I was there to see another employee. She grabbed for the Starbucks drink I was bringing to the other employee. After waiting for 15 minutes, she never informed the other employee I was there.

Date: 8 months ago

Review №36

Rating: 1

Extremely rude staff, I would not recommended going to this shelter if you do not need to. Unacceptable and unprofessional. Do better.

Date: 8 months ago

Review №37

Rating: 3

Date: 9 months ago

Review №38

Rating: 1

I d give zero stars if I could sadly can t. But I Got a 2 month old puppy nothing said on if he needed any medical attention got home to find out he has worms and tried calling 3-4 times to see if they treated him at all before I gave him any medication. then 3 days later he stops eating and drinking so we took him to the vet to find out he has parvo and the shelter said since we signed the agreement there s nothing they can do for us besides surrender him to them no refund when they let us adopt a sick dog. one lady at the counter was nice but the lady that did most of the adoption for us was really rude seemed to me like she was trying to get us out before we asked too many questions. I ll never be going to this shelter again worst experience ever I feel bad for all their animals and just hope my boy fights it off since I can t afford the thousand dollar treatment that shoulda been taken care of before his adoption

Date: 9 months ago

Review №39

Rating: 1

Intake people should not be working with animals. They refused to take a kitten I brought in and said she would probably be euthanized. It wasnt till I cried and begged them to take her when they said they would spay her than dump her back outside where I found her. This is supposed to be a safe space for animals and for people to take them when they have no other options.... awful treatment....

Date: 10 months ago

Review №40

Rating: 1

The intake people dont need to be working in animal care. They refused to take a cat my wife tried to bring in. They said she would probably be euthanized. When my wife was hysterically crying and begging them to take the cat they finally offered to spay her and then dump her back where we found her. Disgusting treatment. Cannot believe these people are supposed to be animal advocates.

Date: 10 months ago

Review №41

Rating: 2

Date: 11 months ago

Review №42

Rating: 4

This is the first place we go when looking for a pet. They try so hard to find homes for all the animals that get brought in from all areas around Hays County. Weve had mixed experiences with the Staff, and the dog kennels are a truly intense experience. I suggest earplugs, but if you forget yours they have some for you. They do let you play with the cats and dogs that you are interested in, but theres a lot of paperwork you have to fill out first.

Date: 11 months ago

Review №43

Rating: 1

I spoke with someone on the phone who was so incredibly rude. Do better.

Date: a year ago

Review №44

Rating: 1

Attitude needs to be checked especially when working with animals, as someone who has spent time in hospitals and felt the indecency of people I could feel it in the lady at the desk immediately and wanted nothing to do with the animal I was looking at because I was too afraid it had already been imprinted on by a woman who was rude and looks as if she doesn t even have the physical capacity to play with an animal let alone take care of it.

Date: a year ago

Review №45

Rating: 5

My friend adopted a baby cat from this animal shelter and they were the sweetest people. I could tell they really do care about animals and want them to have a forever home! The adoption process was straight forward, highly recommended!

Date: a year ago

Review №46

Rating: 1

The lady with purple hair was really rude over the phone, and in person. I asked her if it was a no kill shelter, and she replied with, we try to be with an attitude. The vet, however was very nice.

Date: a year ago

Review №47

Rating: 5

Need a tiny breed. Looked do many nice dogs but i live in a small home perfect for a tiny doggy.

Date: a year ago

Review №48

Rating: 5

Friendly workers and very helpful and concerned and great with pets

Date: a year ago

Review №49

Rating: 1

Rough place, cant play with the dogs or interact with them unless youre 100% adopting that day, staff was rude and had to be reminded by others multiple times to finish assisting us. The conditions are awful, poop and pee matted in their fur, blankets theyre laying on filled with poop. Over all just a bad experience and I feel terrible for these poor animals dealing with these careless handlers

Date: a year ago

Review №50

Rating: 1

They were of no help and almost got me evicted.

Date: a year ago

Review №51

Rating: 5

Date: a year ago

Review №52

Rating: 5

Just got my sweet Dot from there yesterday, August 7th. The people were amazing and super helpful with all the information I needed to know about the adoption process and they let me take my time handling the cats to find which one bonded with me best. Definitely recommend adopting from here! Shes already made herself at home on my bed with me

Date: a year ago

Review №53

Rating: 5

Date: a year ago

Review №54

Rating: 2

I found a dog in the road in buda, I called petco, and they gave me the shelter in San marcus. I called, and they said to bring the dog in, so I drove to San Marcos. When I got there, the lady at the desk said they didnt have any more room for dogs and that the dog is now my dog. I told her that I couldnt keep the dog and that I had just found it in the middle of the road and saved its life. She said she couldnt take the dog that the dog was now mine. I was extremely upset for one I called there first, then for them to push a dog on me, VERY UNPROFESSIONAL... I then had to stop at a store in kyle. A lady saw the dog and took her home. God was looking out for the dog. Im very upset at the San marcus animal shelter.

Date: a year ago

Review №55

Rating: 5

They were awesome matched us with a dog

Date: a year ago

Review №56

Rating: 5

Date: a year ago

Review №57

Rating: 5

Everybody here is just so nice, and Raindrop, in the lobby, is just such a sweetheart. This girl DESERVES a wonderful home. She never even barks at visitors with the 3-4 times Ive visited the shelter!!

Date: a year ago

Review №58

Rating: 5

Date: a year ago

Review №59

Rating: 5

Date: a year ago

Review №60

Rating: 4

I didnt actually see it was actually there to get annual shots through another provider..

Date: a year ago

Review №61

Rating: 5

Friendly and helpful staff. They are very overcrowded now and need peoplevtovadopt or foster some of the animals.

Date: a year ago

Review №62

Rating: 3

i know that people work at shelters because they are pet people and not people persons but the lack of interpersonal skills is just outrageous here. I brought an a stray which was obviously a long dumped former pet into the shelter last year. I spent time gaining this animals trust so I could bring him here where he could hopefully have been helped. They did take him, but not without exceeding condescension and judgement from staff towards me. I felt unwelcome and in the wrong for trying to do the right thing. The poor guy clearly had a localized infection and was malnourished, and his chances of being hit by a car in the area he was found was high. It s also possible he was chipped and someone had been looking for him for a long time! Did I not do the right thing? I think about this often and tear up wondering this as it seems the lady at the counter didn t think so. I truly hope there was a good outcome for him but I doubt it now given how negative and unapproachable staff was. If I were in the financial position to keep the animal I would have, but that doesn t change the fact that strays in the community are the responsibility of our locally funded shelters! He deserved help. And it isn t the place of the shelter staff to insist that it s my responsibility or that I had something to do with it. I m just flabbergasted at the unkindnesses truthfully. Being rude does not help the animals find homes. Apparently if it were up to the woman at the counter, unfortunate homeless pets would remain on the street? Or with people who can t care for them. A woman came in while I was there with a basket of kittens and also received cruel treatment from the same woman. Why didn t you fix the mother? She demanded. We can t take them. She was just as judge mental to this woman and wouldn t allow her even a few seconds to explain herself. I would love to help this shelter promote but from what I can tell they are unresponsive to their social media and hostile to visitors. They need new staff. I understand this line of work can be exhausting, depressing, and painful to participate in, for that reason, those who cannot handle it with grace need to move on without shame.

Date: a year ago

Review №63

Rating: 5

Date: a year ago

Review №64

Rating: 5

Someone please go adopt a dog or a cat from here.

Date: a year ago

Review №65

Rating: 5

Date: a year ago

Review №66

Rating: 5

My son s Dog wrangler a GSP escaped this morning. He was picked up by someone at this facility. When I called looking for him, the lady I spoke to was the one that retrieved him this morning. She was very sweet and kind !!! Thank you very much !!!!

Date: a year ago

Review №67

Rating: 5

The staff does their best for the animals in their care, even being overcapacity for more than a year. Texas has laws on the books for residents who dump/abandon their dogs but authorities do not punish. Something needs to change about holding owners responsible for their actions.

Date: a year ago

Review №68

Rating: 5

Date: a year ago

Review №69

Rating: 1

The workers here are very rude and unprofessional they are very in your business and if they don t like the your living situation (I was moving) they rejected us for the dog they then yelled at us and told us that it was ultimately their decision if they gave us the dog it was just bad I would suggest going somewhere else they workers there are disrespectful and act as if they have somewhere better to be

Date: a year ago

Review №70

Rating: 4

Staff is very friendly

Date: a year ago

Review №71

Rating: 5

Nice place

Date: a year ago

Review №72

Rating: 5

Great people, very clean go adopt

Date: a year ago

Review №73

Rating: 5

They were very kind and answered all my questions. You can tell they care about their animals. They helped me to adopt my sweet little puppy, and I cant wait to bring him home tomorrow! Thank you for helping so many innocent babies!

Date: a year ago

Review №74

Rating: 5

This is a great place to find your new buddy! We got the most loving dog from there! The staff helped us with our questions and showed us several dogs. We came back 3 times before adopting and they were great to work with!

Date: a year ago

Review №75

Rating: 5

Date: a year ago

Review №76

Rating: 5

Friendly staff helped me find my fur-ever friend.

Date: a year ago

Review №77

Rating: 5

We adopted September 8 Months ago, and he just get bigger thanks to the staff to make the adoption easy

Date: a year ago

Review №78

Rating: 5

Date: a year ago

Review №79

Rating: 5

Amazing facility. Staff well trained and compassionate about the terribly hard job they do. So many precious animals await their forever homes!! This facility works hard to maintain a place that protects and nurtures animals to the best of their ability. The kennels are clean and animals given the best of care. We chose to visit and check out the available medium size dogs to possibly adopt. It is heartbreaking to see how many beautiful animals are alone and frightened without family to love and nurture them. These animals have nothing but loyalty and love to offer. We are blessed to have adopted a sweet little female dog who has already filled our home with smiles and kisses. She is filling our hearts and home with joy that was missing from the loss of.our precious chronically ill rescue of 4 years ago who crossed the rainbow Bridge last week. We are forever grateful for our new furkid. Thank you to all staff who work tirelessly with compassion and kindness to help others find new family members...furkids to bless their lives. Grateful, Kathy and Ken Carlson Adopted Little Cow, now Smore Joy...like some more joy, some more kisses and some more love!!! She is adored!!!

Date: a year ago

Review №80

Rating: 5

Adopted a cat from kind and helpful people. Miss Biscuit is shy and still adjusting, just as I was advised she would be. Were going slow, checking things out, but its comforting to have someone in the house again.

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 5

Super nice

Date: a year ago

Review №83

Rating: 5

Busy day. Found out they are a no kill shelter. Thank goodness!! Adopted a fur baby and foster to adopt another to be a part of our family. Staff are very protective of the babies making sure they get a good home :) Already made an appointment for the little ones first vet visit and the old man has decided my room is his new safe space. Couldnt be more happy to have them both.

Date: a year ago

Review №84

Rating: 1

A few weeks ago, I found a couple of pups. They were dirty, covered in fleas, and skinny. Once I had them cleaned up, I put them on a neighborhood site and a rehoming site. I couldnt keep them long term because I am in the middle of a divorce and having to relocate. Nobody picked them up, so finally I tried to bring to the San Marcos Animal Shelter. They kept asking that I come back at a different date, questioned everything I had to tell them and threatened me with a class c misdemeanor if I had lied to them. I tried to save these pups lives and got treated like a criminal. I already felt bad enough having to drop off the dogs and then was treated like I was garbage.

Date: a year ago

Review №85

Rating: 1

Date: a year ago

Review №86

Rating: 1

Date: a year ago

Review №87

Rating: 1

I don t recommend this shelter if you intend on adopting a cat. My partner and I adopted a sweet kitten from here just about a month ago, and after constant medications and vet visits, we have to put him down due to complications because of FIP. I am not upset at the time and effort we put into caring for him after adoption, im upset at knowing that he could ve been adopted while that sick initially. It is also quite sad to me how long the shelter took to even treat his illness once we brought it up, he didn t see a vet until 5 days later! This shelter is jam packed with animals, especially dogs. And unfortunately in our cat s case, he didn t receive enough attention soon enough to prevent his URI from turning into FIP. We are incredibly heartbroken over this entire situation.

Date: a year ago

Review №88

Rating: 5

Workers there do it for way more than a paycheck. I mean the sheer motivation they have to help the city and these poor animals in unlike I have ever seen.

Date: a year ago

Review №89

Rating: 5

While small, short staffed and constantly overworked the staff here is always friendly, helpful and supportive. They are always overwhelmed by the number of dogs they have-- please adopt your next best friend here!

Date: a year ago

Review №90

Rating: 5

Great experience

Date: a year ago

Review №91

Rating: 5

Very good place

Date: a year ago

Review №92

Rating: 5

Staff was super friendly and patient! We brought my grandma in to look for a kitten, and they were super patient and kind. Very clean, and you can tell the animals are well taken care of and loved.

Date: 2 years ago

Review №93

Rating: 5

Date: 2 years ago

Review №94

Rating: 5

Staff was helpful in finding me a dog to adopt. Many cats and dogs to choose from. They even gave me a free bag of dog food to take with my new 4 leg friend.

Date: 2 years ago

Review №95

Rating: 3

Date: 2 years ago

Review №96

Rating: 5

Thanks to all for fixing my boy Konex up

Date: 2 years ago

Review №97

Rating: 5

Date: 2 years ago

Review №98

Rating: 2

Not so hot

Date: 2 years ago

Review №99

Rating: 5

Best place to give them a home ,where they will be loved gave Luna a home .

Date: 2 years ago

Review №100

Rating: 5

Date: 2 years ago

Review №101

Rating: 3

Always has a line of people. I have to wait for help. I do no agree to euthanize any animal.

Date: 2 years ago

Review №102

Rating: 5

Penny Paws always great

Date: 2 years ago

Review №103

Rating: 5

I had adopted one of my dogs from here years ago and he s the bestest boy ever. Came back to get a cat and wound up with the sweetest girl of all time. Betty (now biscuit because she s always making biscuits) is the coolest cat ever. The employees and volunteers here care about the animals and it really shows. Thank y all so much for bringing some of my closest friends into my life.

Date: 2 years ago

Review №104

Rating: 5

Date: 2 years ago

Review №105

Rating: 5

Date: 2 years ago

Review №106

Rating: 5

We adopted our wonderful good boy Charlie from here. Friendly staff, adopt dont shop!

Date: 2 years ago

Review №107

Rating: 5

got a healthy cat for a dollar

Date: 2 years ago

Review №108

Rating: 5

These dedicated people do an amazing job with a small space on the property of their public works department in San Marcos. They are kind and caring to the visitors and also to the animals. I would recommend.

Date: 2 years ago

Review №109

Rating: 5

This place is really wonderful and the staff love and care for their animals so much. They are going through a tough time with over crowding right now and are working through it the best they can. They need adopters, fosters, and donations. If you cant do that please spay/neuter and microchip your pets to help them. They

Date: 2 years ago

Review №110

Rating: 1

Date: 2 years ago

Review №111

Rating: 5

Date: 2 years ago

Review №112

Rating: 5

Staff was friendly and very helpful

Date: 2 years ago

Review №113

Rating: 4

They are very helpful and kind. If you need additional resources for your animals they will help you.

Date: 2 years ago

Review №114

Rating: 5

Great people work there!!!!

Date: 2 years ago

Review №115

Rating: 5

Date: 2 years ago

Review №116

Rating: 5

Date: 2 years ago

Review №117

Rating: 2

I did get my cat here and she s amazing, but the shelter had little to no knowledge about her before i adopted her. They couldn t tell me past behaviors or personality, they didn t tell me that she was PREGNANT, and they said she was 3 years old but there s no way that she s older than 1. She is an older kitten at most. This shelter is just okay, not better and not worse.

Date: 2 years ago

Review №118

Rating: 1

Date: 2 years ago

Review №119

Rating: 5

Date: 2 years ago

Review №120

Rating: 5

I was impressed with how many dogs they have for adoption. Great selection. If youre thinking about adopting a dog I recommend u check these guys out before u make a final decision

Date: 2 years ago

Review №121

Rating: 4

Date: 2 years ago

Review №122

Rating: 5

They were very helpful gave me a lot of info and places I could look for my furry friend.

Date: 2 years ago

Review №123

Rating: 5

Date: 2 years ago

Review №124

Rating: 5

Date: 2 years ago

Review №125

Rating: 5

New family member has settled in thanks to great staff who care and a great volunteer base who loves animals. Plus foster kitty is an absolutely treat.

Date: 2 years ago

Review №126

Rating: 4

Got my sweet girl there. Real nice people.

Date: 2 years ago

Review №127

Rating: 1

Very rude lady . unwilling to help me

Date: 2 years ago

Review №128

Rating: 5

Date: 2 years ago

Review №129

Rating: 5

Dug(Benji) he is a very good boy thankyou

Date: 2 years ago

Review №130

Rating: 4

Friendly people who care. Ive adopted all my pets here and even foster when needed the staff is so great with animals that come in.

Date: 3 years ago

Review №131

Rating: 5

Really wonderful and knowledgeable staff, both for adoption and animal protection. Every staff member I encountered was kind, helpful and clearly care about the animals in SMTX! They made it super easy to foster, gave me the resources I needed and I m extremely impressed with their animal protection services.

Date: 3 years ago

Review №132

Rating: 5

Date: 3 years ago

Review №133

Rating: 3

Date: 3 years ago

Review №134

Rating: 5

Date: 3 years ago

Review №135

Rating: 5

Date: 3 years ago

Review №136

Rating: 5

This place works HARD for our fur babies. Thanks for all you do!

Date: 3 years ago

Review №137

Rating: 5

Date: 3 years ago

Review №138

Rating: 5

Im a foster pet owner with this shelter. I take good care of my foster pet and the staff here helps me out any time I need anything. When I dropped by to return some items that they loaned me that I no longer needed, they recognized my foster pet immediately. They are wonderful! I just hope I can help them out more often. For now, I am housing one of the dogs that is available for adoption.

Date: 3 years ago

Review №139

Rating: 5

Date: 3 years ago

Review №140

Rating: 5

Date: 3 years ago

Review №141

Rating: 5

adopted a dog a week ago. Staff was very friendly. I had to leave and come back and they let him sit with them. They checked in on us and a young lady answered my million questions. Definitely reccomend!

Date: 3 years ago

Review №142

Rating: 5

The shelter was clean and the employees were so very friendly.

Date: 3 years ago

Review №143

Rating: 3

Date: 3 years ago

Review №144

Rating: 1

We adopted a dog from here. We were told she was heartworm negative. We took her to our vet TWO DAYS after we got her and she s positive. Not to mention, she was in kidney failure. The night we got her, she went into a seizure and we have spent over $1000 in medical care so she didn t die. Thank god she s better now but they DO NOT CARE about these animals.

Date: 3 years ago

Review №145

Rating: 5

Clean for animals and animals are well taken care of with reasonable prices for all incomes definitely a place to donate to

Date: 3 years ago

Review №146

Rating: 5

Didnt have to wait to get my gas.

Date: 3 years ago

Review №147

Rating: 5

Date: 3 years ago

Review №148

Rating: 5

I love this shelter! The people are friendly and truly care about their animals. I found my lil buddy here and have been happy ever since! Thanks yall for serving the San Marcos community :)

Date: 3 years ago

Review №149

Rating: 1

Do not bother visiting you can only schedule an appointment even then I was told theyre very strict. Its honestly sad that those dogs will not be given every opportunity to be seen and potentially adopted... sad.

Date: 3 years ago

Review №150

Rating: 5

I love animals

Date: 3 years ago

Review №151

Rating: 5

Had no problems registering our dog. Amanda was very helpful and polite.

Date: 3 years ago

Review №152

Rating: 4

Date: 3 years ago

Review №153

Rating: 5

Thank you to take a care of our animals planet God bless all

Date: 3 years ago

Review №154

Rating: 5

Adopted a new family member here

Date: 3 years ago

Review №155

Rating: 4

Date: 3 years ago

Review №156

Rating: 3

Good place. Definitely could have used more staff for how busy they were. Sweet people

Date: 3 years ago

Review №157

Rating: 5

Date: 3 years ago

Review №158

Rating: 5

The people there were wonderful they treated my dog that they found. They installed a chip they were very kind very caring extremely grateful for their actions

Date: 3 years ago

Review №159

Rating: 4

Date: 3 years ago

Review №160

Rating: 5

Date: 3 years ago

Review №161

Rating: 4

Date: 3 years ago

Review №162

Rating: 5

Date: 3 years ago

Review №163

Rating: 5

A mama cat dropped a batch of kittens in our back yard. We eventually had to drop them at the shelter. We are absolute animal lovers and could not stand the thought of anything happening to them. The shelter staff are animal lovers too and they do a great job!!! Please adopt from the shelter before you buy a pet.

Date: 3 years ago

Review №164

Rating: 3

This is not a review its more of a question. I have a dog that I. Adopted 4 years ago that I can no longer properly care for. Im 71 years old. If I were to find a way to get there could I surrender her?

Date: 3 years ago

Review №165

Rating: 1

Date: 3 years ago

Review №166

Rating: 4

Knowledgeable and friendly staff make difficult decisions a little less traumatic for pets and owners. Non-judgmental workers and overall warm and supportive environment at least on the front end as I dont have much experience in the back period. And sudden challenging circumstances which can be costly on the budget were easily resolved with arrangements that were offered

Date: 4 years ago

Review №167

Rating: 1

All circuits are busy now. We really do not care that you are trying to help a lost dog. We really want a paycheck and no hours.

Date: 4 years ago

Review №168

Rating: 5

My dog ran off from me bc the rain scares her and she wouldnt come back. Animal control to her here and I am so grateful they did, they worked with me helped me out and was told to call if I had any questions, my dog seemed to love being there though shes happy at home too. I cant thank them enough for their help, 10/10 recomend.

Date: 4 years ago

Review №169

Rating: 5

Date: 4 years ago

Review №170

Rating: 1

Date: 4 years ago

Review №171

Rating: 5

Date: 4 years ago

Review №172

Rating: 5

So grateful to SMAC for taking care of my fur kiddo while I was away, I truly appreciate yall! THANK YOU!!!

Date: 4 years ago

Review №173

Rating: 5

Date: 4 years ago

Review №174

Rating: 5

Date: 4 years ago

Review №175

Rating: 5

Awesome staff.

Date: 4 years ago

Review №176

Rating: 5

They are amazing! Thank you for our new fur baby! :)

Date: 4 years ago

Review №177

Rating: 5

Wonderful place, great people there who genuinely care about the animals

Date: 4 years ago

Review №178

Rating: 4

Date: 4 years ago

Review №179

Rating: 5

Date: 4 years ago

Review №180

Rating: 1

I called the shelter to inquire about adopting a pet. I was told that I couldn t make an appointment for an entire week because of ONE person being out on vacation. The entire city of San Marcos relies upon one person for the adoption of their animals? Ridiculous.

Date: 4 years ago

Review №181

Rating: 5

Great staff!

Date: 4 years ago

Review №182

Rating: 5

Great place to adopt a pet

Date: 4 years ago

Review №183

Rating: 5

Date: 4 years ago

Review №184

Rating: 5

Staff was friendly and helpful

Date: 4 years ago

Review №185

Rating: 2

I had to give up my cat due to financial issues. I couldnt pay for his medical expenses. He got poisoned. I gave him up to the shelter thinking maybe they will help him out because they have the resources. The ladies were nice to me tho. Im leaving this bad review because I found out that they killed my cat within 2hrs of dropping him off. They didnt even gave him a chance. Im just rlly heartbroken. They didnt even check if he had rabies, or if his behavior change was because of the poison after they killed him.

Date: 4 years ago

Review №186

Rating: 5

Found this precious sweet dog. Her name is levana. ( Lyra). Im so in love with her and her cuteness.

Date: 4 years ago

Review №187

Rating: 5

Very friendly, helpful and courteous. They care about the animals they help and it shows. I went there to get a voucher for a spay for my cat and they helped me and it was fast and easy.

Date: 4 years ago

Review №188

Rating: 4

Date: 4 years ago

Review №189

Rating: 5

Very nice and friendly staff

Date: 4 years ago

Review №190

Rating: 5

Date: 4 years ago

Review №191

Rating: 3

Staff was very nice, but we werent too happy about the cat room. All of them were locked into their cages, so you couldnt get a good sense of the cats personalities. Most of them seemed very depressed. The shelter should take a tip from PAWS in Kyle, TX. Let the cats out of their cages in the room and let them socialize.

Date: 4 years ago

Review №192

Rating: 2

Date: 4 years ago

Review №193

Rating: 4

Date: 4 years ago

Review №194

Rating: 4

I had to pick up my roaming rascal, Falcor, after he decided to take a stroll thru the neighbors yard - just checking things out. The staff, although it was 10 minutes after they closed, let me in and were very courteous about helping me to spring my pup and get him back home. They never rushed me or made me feel uncomfortable about arriving late.

Date: 4 years ago

Review №195

Rating: 5

Date: 4 years ago

Review №196

Rating: 5

Date: 4 years ago

Review №197

Rating: 5

I got my puppy there her name is hope and i like going there and seeing the animals i really hope one day i can work there

Date: 4 years ago

Review №198

Rating: 5

Date: 4 years ago

Review №199

Rating: 5

Date: 4 years ago

Review №200

Rating: 5

The place is very cleanly kept and the staff are very helpful. This year, we donated both cat and dog foods as well as half a dozen medium-sized crates which the shelter always need.

Date: 4 years ago