Austin Marriott North

Review №1

Rating: 5

This hotel did meet, and in some areas, even exceeded my expectations I have for a Marriott. I was just here for a few nights and they were nice. The room was slightly dated but it was clean and comfortable. The front desk staff were very welcoming and happy to see us. She even congratulated me on being a few nights away from becoming a Bonvoy Platinum Elite member (this stay did help me become one) Would stay again if I was around here in the future.

Date: a day ago

Review №2

Rating: 5

The wedding experience was top tier, the staff was very kind and the food was bussin bussin!!!! Rooms: Didnt have a room Safety: Property seemed safe, I always find the exits upon arrival! I park in the least resistance area for quick get away if need be. Food and drinks: We went for a wedding and the food absolutely delicious! Noteworthy details: Bar with restaurant lots of seating in the lobby

Date: 3 days ago

Review №3

Rating: 5

Noteworthy details: Good for meetings and conferences Service

Date: 6 days ago

Review №4

Rating: 2

Date: a week ago

Review №5

Rating: 4

Date: a week ago

Review №6

Rating: 5

Date: 2 weeks ago

Review №7

Rating: 5

Big, clean and roomy, nothing to complain about.

Date: 3 weeks ago

Review №8

Rating: 1

For starters I do not recommend or waste your time at the restaurant Rc Grill. We were waiting there. More than 20 minutes and the servers were just chit. Chatting, walking around and serving other people that just literally sat down gave them alcohol drinks and took their order. This is the worst experience that I ever had. Especially on my birthday.. I will never recommend anyone or ever come and spend my time and money here. I will definitely call corporate! I felt that I was treated unfairly since I am hispanic!!! Rooms: The rooms are nice!!!!

Date: a month ago

Review №9

Rating: 1

I booked online thru a third party , upon my arrival my reservation was cancelled . My CC have been charged and they could do anything, they wanted to recharge me 3 times the price I paid online. All that so far can be understandable, mistakes from a third party and the hotel . But Having the front desk looking at me weird and laughing at me with they other employees in the front of my kids ! I mean come on , the management of that hotel should be at shame !

Date: a month ago

Review №10

Rating: 5

Date: a month ago

Review №11

Rating: 3

Date: a month ago

Review №12

Rating: 5

Date: a month ago

Review №13

Rating: 5

One of my favorite hotels in the North Austin area. I frequently make trips to Round Rock for business, and this is my go-to hotel. It smells of clean and class, the rooms are spacious and comfortable, and the staff is pleasant and helpful. I ll be back!

Date: a month ago

Review №14

Rating: 3

I got there 25 mins early just to be 15 mins late.....still not bad

Date: a month ago

Review №15

Rating: 5

I had a wonderful stay at this hotel, largely due to the exceptional service and amenities. The front desk staff were friendly and efficient. The breakfast offered was both delicious and well-served, they also have egg station. The club access was a standout feature of my stay. The staff maintained it impeccably, ensuring that food and beverages were consistently refreshed and the area was always clean. It s a shame that the club is closed from Friday through Sunday, but the quality during the open days made up for it. My only minor complaint was the ice machine, which was out of service on most floors. Despite this, the overall experience was very positive, with great front desk service and an excellent club. Highly recommended!

Date: 2 months ago

Review №16

Rating: 5

Great stay and really friendly staff. Will be back. Thanks, y all :).

Date: 2 months ago

Review №17

Rating: 4

Date: 2 months ago

Review №18

Rating: 5

Date: 2 months ago

Review №19

Rating: 5

Date: 2 months ago

Review №20

Rating: 5

Food and drinks: Several restaurants with good food just a few blocks away. Rooms

Date: 2 months ago

Review №21

Rating: 4

Hotel is nicely situated, just off the I35 parking lot. Its also close to a bunch of malls and eateries and gas stations. Room was nicely appointed and the executive lounge was decent with coffee and softdrinks with snacks. They serve some hot hors doeuvres in the evening and its not too bad. Pretty healthy fare. Was disappointed with the breakfast the next morning. 6:30 AM is when its open for breakfast but none of the items were there by 6:45 and I had to leave to escape Beryl that morning.

Date: 2 months ago

Review №22

Rating: 5

Great Hotel

Date: 2 months ago

Review №23

Rating: 5

Date: 2 months ago

Review №24

Rating: 4

Location is perfect! Close to everything. Rooms are comfortable but our bathroom was not remodeled and bathtub was little bit dirty. Lobby is clean and comfortable,nice workout room. $20 per person for a breakfast is too much. Hope they can offer better options.

Date: 2 months ago

Review №25

Rating: 5

I always stay here. Everything it excellent Rooms

Date: 2 months ago

Review №26

Rating: 5

Stayed here a month ago to go to a Minor League baseball game and it was really nice. It was so close to food, shopping, and the church we visited. The room was so big and clean. And for the price of the two nights, I would recommend others to stay here. We did have a problem with the AC unit but didnt say anything. The room got very humid at night and the AC unit wouldnt kick on until 6am. But Im thinking it may be because it was extremely hot that weekend. Even though we had the AC issue, the staff that we saw was always super friendly. We would stay here again in the future.

Date: 2 months ago

Review №27

Rating: 5

Great location, easy access to restaurants Walkability: Walking distance to restaurant Rooms : 4/5 |

Date: 2 months ago

Review №28

Rating: 5

Austin Marriot North was extremely comfortable and inviting. The beds were comfortable and the staff was amazing. I travel quite a bit for work and this location was a pleasure to stay at. The breakfast was very good as well. Rooms: The rooms were roomy and the view was decent. My photos show the view from my room at night and during the day. Bed was extremely comfortable.

Date: 2 months ago

Review №29

Rating: 3

I enjoyed the stay. The room was clean and the shower was amazing. The pool and workout facility were also really nice. The AC doesn t get cold

Date: 2 months ago

Review №30

Rating: 5

Smooth experience from check-in to check-out.. Nice clean rooms; and great breakfast options! Please note that the lounge is unavailable over the weekend.

Date: 3 months ago

Review №31

Rating: 5

Nice place to stay!

Date: 3 months ago

Review №32

Rating: 5

We go here for our happy hour. A delightful little bar with some non-alcoholic options for drinks.

Date: 3 months ago

Review №33

Rating: 4

Date: 3 months ago

Review №34

Rating: 5

It was good chill hung out went to a few places near by room service was pretty quick

Date: 3 months ago

Review №35

Rating: 4

Date: 3 months ago

Review №36

Rating: 5

Date: 3 months ago

Review №37

Rating: 5

Date: 3 months ago

Review №38

Rating: 1

Had confirmed arrival time of 2pm for feather free room (allergies) that wasn t ready as promised (I called ahead) and the previous guest did not even have late check out. We accepted a non feather free room with the promise of foam pillows to be delivered. 2 hours later those came but without pillowcases. The room and bathroom (corroded fixtures low rent shower head for example) and are outdated and musty smelling. The AC doesn t function properly and doesnt effectively cool the room. We were on the 8th floor and even though our room wasn t right next to the elevator, it sounded like it was in our room. It moaned and clanked constantly until about 1 am and began again around 5 am. As a titanium member I stay in Marriott properties all over and this hotel did not live up to the brand would not recommend.

Date: 3 months ago

Review №39

Rating: 5

Date: 3 months ago

Review №40

Rating: 5

I love the water in the lobby provided the hotel guest.

Date: 3 months ago

Review №41

Rating: 1

We had a basket ball tournament in round rock. Our team stayed here for a couple nights. Our first night we wanted to have dinner downstairs in the restaurant located in the lobby. We sat down to wait for everyone else to show up. In the meantime 3 of us were never helped or offered a drink. Once everyone did show up the waiter was rude and disrespectful. Began to tell us the full menu wasn t available for such a large group. Never offered us a drink then told us we had to leave because they are not going to serve 15 people dinner. We all sat there speechless. Thought he was joking . We did not expect this from the Marriot! We still have years ahead of us for traveling and staying in hotels Marriott/Bonvoy has been removed from our places to stay!

Date: 3 months ago

Review №42

Rating: 5

Date: 4 months ago

Review №43

Rating: 5

Very nice flagship Marriott. Rooms are updated and comfortable. Staff is friendly and very helpful. And the location is close to food, drink, shopping, and entertainment. Nearby activities: Nearby dinner and movie theater. Austins 6th Street is a $30 Uber ride away. Safety: Nice quiet neighborhood. I noticed police patrols whenever I went out. Walkability: I like to walk. I was able to walk to old downtown in about 45 minutes. Closer are lots of restaurants, Target, Walmart, and gas stations. Food and drinks: Lots of restaurants and family bars nearby.

Date: 4 months ago

Review №44

Rating: 3

Date: 4 months ago

Review №45

Rating: 4

Its fine. The food is nothing, but room is OK.

Date: 4 months ago

Review №46

Rating: 5

It was great stay. Stayed there for a month and it was very pleasant stay. Staffs were friendly. Buffet breakfast above average but servers are awesome.

Date: 4 months ago

Review №47

Rating: 2

I stayed there before with my kids and the rooms were very nice. They had done a renovation which was great. My experience though that was negative was with the group salesperson. Instead of answering my question, she simply copy pasted which she had written previously and highlighted it, which I found to be a bit short and condescending. I dont anticipate anyone needing to be overly nice, but that was an incredibly frustrating response. I dont really see myself putting them at the top of my list for any future groups I need to book.

Date: 4 months ago

Review №48

Rating: 5

Date: 4 months ago

Review №49

Rating: 4

This hotel was really nice, I would definitely stay here again. I could not justify spending money on the breakfast buffet, we passed. Location and parking was great.

Date: 4 months ago

Review №50

Rating: 5

Date: 4 months ago

Review №51

Rating: 1

Concerning Security Incident During Check-out. I recently stayed at Austin Marriott North, and while the facilities met my expectations, I encountered a serious issue with security during my checkout. As I was finalizing my departure, my bag, which was placed in front of the desk, was stolen by another hotel guest. Unfortunately, the staff member present at the time was not helpful and did not provide any assistance or information regarding the theft. I was able to identify the individual as wearing a blue shirt, but without support from the hotel staff, the situation remained unresolved. This incident has significantly impacted my view of the hotel, particularly regarding guest safety and staff responsiveness. I hope this review serves as a call to action for the hotel management to improve their security measures and staff training to ensure such an unfortunate event does not happen to future guests.

Date: 5 months ago

Review №52

Rating: 5

Date: 5 months ago

Review №53

Rating: 5

Date: 5 months ago

Review №54

Rating: 5

Great hotel. Great staff. Great food.

Date: 5 months ago

Review №55

Rating: 5

Date: 5 months ago

Review №56

Rating: 4

Fast and convenient check-in.

Date: 5 months ago

Review №57

Rating: 5

The staff is very friendly and professional. Check in was quick. We asked for a first floor room and got one near the exit to the parking lot and could park very near our room. Security is excellent. To enter the hallway to our room from outside, our room key is required. The room was clean and well organized, shower pressure and hot water excellent. Great experience.

Date: 5 months ago

Review №58

Rating: 4

Wall paper over a fairly run down hotel. Nice staff but not as nice as others in this price and tier

Date: 5 months ago

Review №59

Rating: 4

Date: 6 months ago

Review №60

Rating: 5

Great location and very clean

Date: 6 months ago

Review №61

Rating: 5

Date: 6 months ago

Review №62

Rating: 5

Welcome, to one of the of the most conservative hotels you can stay in here @Austin North Marriott. I have stayed at all brands of Marriott. This one stood out mostly in regards to the hospitality and service,and for business needs. I rented a suite as I always do and the suit -shower deserves a Oscar Award. Air conditioning was great on 67 degrees , the parking was great I felt very secure with security. This time they had a boutique setup with a fashion designer, so to whom it may concern I can tell you that you will be comfortable. I wanna say thank for the stay I will be going to a sister property tomorrow which is the Otis Downtown but I have elders here in round rock and the @ Marriott North is always my choice and cant be compared. The staff goes above and beyond. This is certainly for the review readers like myself. Have a great day and take care. Respectfully, Mr.Smith

Date: 6 months ago

Review №63

Rating: 4

Big area for meetings and good place to stay in Round Rock

Date: 6 months ago

Review №64

Rating: 5

Date: 6 months ago

Review №65

Rating: 4

No free breakfast here, but a very nice room and very convenient to everything

Date: 7 months ago

Review №66

Rating: 4

It is a very nice hotel. The bed was not very comfortable, but that is completely subjective! The staff was VERY nice and accommodating. I did not have the opportunity to enjoy breakfast on this visit. I was literally only here overnight. Do not shy away because of my discomfort with the bed. It was a very pleasant experience overall.

Date: 7 months ago

Review №67

Rating: 2

I have been a Marriott fan for many many years. And have stayed in their properties more times than I can count, so my review is based on an extensive experience with all levels of Marriott brands. This particular hotel is in an excellent location for a traveler looking for better accommodations than a Motel 6 or Holiday Inn. The location is clean and well-maintained. However, I was unimpressed with the staff on a number of levels-- I was disappointed at checkin, during my stay, and at check out. In fact, I was so disappointed by the amenities and service that I cut my trip short. This was literally the only time I ever did this, in fact i usually extend my stays at other properties. The onsite restaurant was expensive and attempted to serve gourmet level meals but IMHO the quality of the meals missed the mark -- normally I absolutely love Marriott room service but not at this location. Sadly, I think travelers would be better off with a delivery service rather than room service. Similarly, the food and beverages offered in the concierge lounge were sadly lacking in both quality and variety. And in this location the lounge did not offer adult beverages so, again, one of the reasons I stay on the lounge floor was simply way below expectations. Perhaps todays younger travelers simply dont expect much if anything beyond trail mix and crackers and cheese but from my experience I kept asking whats the point of a lounge if it doesnt pamper the traveler a bit. The rooms were similarly lacking the real Marriott experience that I have come to love and expect. Yes, the beds are still wonderful but the rest of the rooms are a bit unwieldy and lacking. In my room, the AC was not functioning well -- the vent appeared to be partially blocked so was warmer than it should have been for a property in Southeast Texas. The bathroom was cramped. There was no microwave in the room. The coffee / tea service was tucked into a dark and cramped space, making it almost unusable. Exceedingly small closets, no luggage cart, no bureau or chest of drawers, no nightstand -- and the plastic cups offered for beverages were such poor quality that they kept springing a leak and flooding the small tables by the bed. The same thing happened with the ice bucket -- as the ice melted in the bucket an unnoticed crack allowed the water to leak all over my phone, cords, shoes and book. The tv was a nice size but for some reason only allowed access to Marriott tv, Netflix and YouTube rather than allowing access to the wider set of apps that normally are embedded in the particular brand of tv the hotel puts in t the rooms. I could go on but I think the reader gets the gist. So in my opinion travelers are better served by staying at other properties in area and give this specific location a pass.

Date: 7 months ago

Review №68

Rating: 5

This was surprisingly a very nice hotel. You can t really tell from outside but once you enter, it s a great hotel. The beds are very, very comfortable and I absolutely loved the lounge for Elite members. The staff were nice, only one of the front staff was meh the housekeers and cleaning staff were super friendly and helped me find a quiet space to take an important meeting because the lounge had already closed (why does it close?!?) Rooms: Very spacious, clean and comfortable rooms

Date: 7 months ago

Review №69

Rating: 2

This should be considered a Fairfield inn. The rooms are run down, old. No digital clock. The evening staff are rude and failed to tell anyone about the club lounge and other amenities. There is no food available during lunch time unless you order room service.

Date: 8 months ago

Review №70

Rating: 3

not very welcoming. hesitated to help when i asked questions about a future event. Even though there was an event going on the front desk didnt even offer me to look around a little

Date: 8 months ago

Review №71

Rating: 5

Date: 8 months ago

Review №72

Rating: 5

marvelous

Date: 8 months ago

Review №73

Rating: 4

Havent been here since the renovations. Nice upgrade, some of the old still shows but overall much nicer than it used to be.

Date: 8 months ago

Review №74

Rating: 5

Date: 8 months ago

Review №75

Rating: 5

Date: 8 months ago

Review №76

Rating: 5

We loved it here!!! Rooms were clean, the indoor pool was warm enough to get in during the winter and the staff was great.

Date: 9 months ago

Review №77

Rating: 3

This Marriott is fine. Not the worst. Not the best. Staff is ok, not welcoming but not rude. Their pet fee of $150 is the highest of any Marriott brand hotels in the greater Austin area. Didn t enjoy paying that much of a pet sanitation fee, especially when other people s hair and toenail clippings were already on the floor. Hard to beat the location for businesses in the Round Rock area though.

Date: 9 months ago

Review №78

Rating: 4

Perfect location to shopping, dining and the Kalahari water park Nearby activities: Kalahari water park just a few minutes away Rooms : 4/5 |

Date: 9 months ago

Review №79

Rating: 1

I am right now staying in the hotel. It s past midnight when my wife pointed out the room ac is broken which is why we were feeling hot even in the Austin cold weather. Called the front desk. They said they can move us to another room. But I asked if I could leave my thinks behind as with kids it wasn t very convenient to move after mid night. She said she has to stick to the policy. I requested that she understand the situation and that they should not have allocated a room with a broken ac in the first place but she was rude and did not seem to understand my situation. I am a rewards member with Marriott and this is the service I get. Feeling sorry for the hotel and the management

Date: 9 months ago

Review №80

Rating: 1

When the people working your desk have no clue what they are doing, nothing else even matters. Samantha had no business being at the desk. Whomever trained Samantha needs a review and Samantha needs to reevaluate how she interacts with customers, especially Ambassadors. I came to check in, Ambassador status, and used a friends and family discount. Samantha asked if I had my form, which I did. I asked for the email I could send it to, and she said she didn t have one. I asked for a business email, she said no. I saw about 10 business cards on the desk, all with email addresses and she said I couldn t send it to any of them. She DEMANDED I get out of line, go to the business center and print out the email. Then she just stood there. She refused to check me in, like she was making some kind of stand. Somehow she didn t realize how idiotic it is to ask a person who s spent so much money and so many days at these properties to get out of line to go print a piece of paper. She looked so smug and defiant, and that attitude absolutely set me off. She looked right past me. I had spent the better part of the day, over 12 hours moving out of my house just up the street and just wanted to sleep. This clueless, insensitive, incompetent woman just stood there feeling powerful, delaying my check in, and completely ignoring the fact that maybe, just maybe after over $30,000 spent and 150 nights in a Marriott that I might have my affairs in order. She treated me like I wasn t trusted and was a person she could just dismiss. She did this 100% because she didn t respect me, and for that reason she should NEVER work at any desk in customer service ever again. At best she should be cleaning toilets. I can t even give a review of the hotel because the service absolutely ruined the experience. Is this how you treat Ambassador ?!?! Seems like a place to avoid. Trust me if you see Samantha at the desk just walk out. She ll be the person staring off into space with nothing behind her eyes and a sense of entitlement on her face. Absolutely disgusting behavior, and this establishment should be embarrassed and ashamed to put this excuse for an employee right up front without guidance. She was WAY too comfortable being a complete hag. Eddie came after the fact to verify that she could have easily just gotten this form via email and just wanted to be difficult. She also didn t even consider calling him to verify this before kicking me out of line. I can t say for sure that this was race related, but it seems a bit suspicious and the level of disrespect that she showed me by herself vs the level of respect she showed after seeing Eddie was astounding. Also at as if she thought she could get away with talking down to me when we were alone. Well, SAMANTHA, I hope your management, ownership, and coworkers all see this , and judge you accordingly. Never talk down to customers. And the next time I or anyone else stand across from you address us as Mr/Ms and then our LAST NAME. Learn some customer service and respect.

Date: 9 months ago

Review №81

Rating: 4

Date: 9 months ago

Review №82

Rating: 4

Date: 9 months ago

Review №83

Rating: 5

Date: 9 months ago

Review №84

Rating: 5

Would have been great if breakfast was included.

Date: 9 months ago

Review №85

Rating: 1

We arrived on Friday and tried to use mobile key feature, but app would not allow despite pushing us to do this process. Front desk said they don t allow unless regular at this specific hotel despite our Gold status. Checked in and walked into the most disgusting room. Human hair all over sink, shower, and toilet along with debris and dirt on all surfaces. Requested a new room and hotel got us into a new room. Unfortunately this room was equally nasty. At this point we were late for dinner with family so left. Got back late so decided to stay and deal with it Saturday. We went to check out and had prepaid entire weekend so let them know we could not stay. I requested refund for second night, but corporate pushed me off to hotel manager Kristian. This person emailed me, I explained situation crickets. Asked for update ghost town. At least step up and resolve issue, apologize, or tell me too bad. Sad to see Marriott has fallen this far maybe just this location.

Date: 9 months ago

Review №86

Rating: 1

Extremely poor service from the front desk tonight. Made checkin for my senior parents extremely difficult. Woman was not helpful at all. As a platinum elite traveling Marriott for years, I can say this woman provided me with the absolute worst service and experience I have ever had at a Marriott property.

Date: 9 months ago

Review №87

Rating: 5

Date: 9 months ago

Review №88

Rating: 5

Always enjoy this hotel. Full service restaurant is now open, food is very good!!! Updated lobby is quite pleasant.

Date: 9 months ago

Review №89

Rating: 5

Date: 9 months ago

Review №90

Rating: 5

Date: 10 months ago

Review №91

Rating: 3

Very friendly and pleasant service from all staff members. The rooms were good for the price and the amenities were nice. Location was very convenient to the wedding we were going to. The breakfast buffet was lackluster and they charged us 20$ a person. I would not recommend eating here for breakfast as it was horrible for the price and not worth the convenience. There are plenty of great food options around and I was surprised to be charged so much.

Date: 10 months ago

Review №92

Rating: 4

Date: 10 months ago

Review №93

Rating: 5

By far the best hotel I have stayed in this weekend. Affordable, clean, great reception personnel, and location was perfect. Definitely will visit again. Rooms: Very clean and well kept.

Date: 10 months ago

Review №94

Rating: 5

Date: 10 months ago

Review №95

Rating: 5

Wonderful check in. Buffet breakfast ok but servers are awesome. Clean hotel. Very comfy. Love the workout area n pool

Date: 10 months ago

Review №96

Rating: 5

Ms. Sue is an amazing manager that went the extra mile for my family during a hectic sold out weekend during a longhorn football game. The staff at the restaurant for breakfast was quick and thoughtful with getting fresh menu items. Parking is ample and safe for overnight with secure key entry after dark. A refreshing experience that could have gone wrong many times over. Highly recommend this property Rooms: Very spacious and clean!

Date: 10 months ago

Review №97

Rating: 5

I like the jogging path and the geographic alignment for watching sunsets.

Date: 10 months ago

Review №98

Rating: 5

Date: 10 months ago

Review №99

Rating: 1

I m giving them a one because even though their staff seems friendly enough, it seems like they don t know what they are doing with your money or cards. My boyfriend and I stayed there in September. The goal was that i show up earlier than him, he shows up later in the week and both rooms would be charged on HIS card. My stay was from 10th-17th, his was 14th-17th. My boyfriend had clearly stated this to them that his card would be charged for both rooms when he made the reservation and then he repeated the same thing when he arrived giving his card .and then he said the same thing when were leaving. Since I showed up early, they needed a card on file until my boyfriend was able to produce his card physically. When I arrived, they reassured me that my card WOULD NOT be charged, it s only a placement card. But that s not what happened. After our stay, the next day on the 18th, i see that i am charged 634.66. I let my boyfriend know and he checks his account and sure enough he wasn t charged the full amount. The full amount was meant to be charged for both rooms and the amount of the stay was 1764.87. He was charged 1,130.21 and I the 634.66. So basically, they charged his card for my room and charged me for his room Not at all what we asked for. Is it part of their tradition to ignore their clients wishes and do whatever they want with the clients cards? Seems like it. Anyway, I called the Marriot hotel and told them that my boyfriend was supposed to be charged and not me. The lady i spoke to said that she didn t know what I was talking about and that only his card got charged and that I should call my bank. And that s exactly what I did. I filed a claim against them saying that I wasn t meant to be charged. A couple of weeks go by and I get a claim letter from my bank saying that everything went well and that the money is being given back to me from the Marriot hotel. This is great! Now I can put this all behind me ..Wrong! Some more time goes by and then i get another letter saying the Marriot hotel is taking back the money because service was rendered there for they are taking the money back .? I called my boyfriend and asked him to check his bank statement to see if the Marriot charged his card for my room like they were supposed to. He looks and sees that along with the 1,130.21, he eventually did get charged the 634.66 on his card but then later Marriot gave him back the 634.66 and than charged my card that amount again..?!?!?! In the end, my boyfriend gave me the money and now we are going to try and put this behind us. We make regular visits to Austin. No longer will we be staying with Marriot while at Austin or any affiliated hotels no matter what city we end up in. No thank you.

Date: 11 months ago

Review №100

Rating: 5

This is a great place to stay. The bar and grill do a great job.

Date: 11 months ago

Review №101

Rating: 1

My company wanted to park a truck with trailer on this property to conduct some demos for local medical facilities. We have been charged $300-500/day at other Marriotts across the country, $1100/day in Vegas was the highest amount. The Austin Marriott north wanted to charge us $10,000 a day to park on their property. YES, $10,000 a day!!! Just to park!!! And they would not negotiate. We refused this and moved on to another hotel in the area. Makes you wounder whose trying to make a Christmas bonus at this hotel. As a Lifetime Titanium member, i will mark this hotel off my list of places to stay and will complain loudly to Marriott corporate about this accessive charge. If you dont want someone parking on the lot then just say, we dont do that. Who is stupid enogh to pay you $10,000 a day??

Date: 11 months ago

Review №102

Rating: 5

Tremendous hotel, very good service and the rooms are always clean and super comfortable.

Date: 11 months ago

Review №103

Rating: 5

Noteworthy details: Great lobby to work and meet Hotel highlights

Date: 11 months ago

Review №104

Rating: 4

Quiet and comfortable.

Date: 11 months ago

Review №105

Rating: 5

Date: 11 months ago

Review №106

Rating: 5

Date: 11 months ago

Review №107

Rating: 4

Hotel /Building its kept on a excellent condition , rooms are clean and Check In staff (early afternoon shift )are very nice and customer oriented , rooms are nice and clean . Few negative points Our AC/Heater unit on room 318 heater didnt work at night call reception they said wait 2 minutes to work never did .I call back and they were no help at all .Next day when the weather change we try to turn the AC and didnt work either employeess offer no help ..The previous day we found hair on the towels (black long long hair ) for sure is not mine.IBut Im Im assuming it was the housekeeper and they were nice enough to bring me a new set right away.Also all the guest including my self were complaining. About how cold the pool was i requested to the person who brought towels to turn heater and she said it will take 3 days to heat the pool (not true) also another customer stated on the pool area they lied at the reception saying the pool was kept heated all the time which is not true I wish the Hotel will take this is consideration specially on the weekends /holidays for guest ..Last comment is also that I wishstarbucks was open until the afternoon and restaurant inside will offer food till at least midnight on the weekends . Rooms: Nice and clean The biggest TV I ever see in a Hotel Nearby activities: A lot of restaurant near by . Safety: Very safe area in Austin Food and drinks: Menu available until 10 pm or 10:30 pm on the weekends .

Date: 11 months ago

Review №108

Rating: 5

I was visiting this hotel for a conference. Coffee was not offered at the time but Lehmar was so gracious and made us a coffee. Excellent customer service! Clean lobby, restrooms, and accommodations.

Date: 11 months ago

Review №109

Rating: 4

Date: a year ago

Review №110

Rating: 5

The room was excellent. Very clean and up to date with the TV and amenities. Recommend for anyone looking to stay. The price was reasonable for the weekend. Rooms: Very clean and the bed was comfy

Date: a year ago

Review №111

Rating: 4

Date: a year ago

Review №112

Rating: 5

Clean. Professional. Kind staff. Peaceful. Highly recommend.

Date: a year ago

Review №113

Rating: 5

Date: a year ago

Review №114

Rating: 1

Just wanted to drop in and remind folks how awful this hotel is. I stayed in Marriott properties for 3500 night since 2002 and a week here last February put a stop to me staying with Marriott forever. Horrible service and the general manager is arrogant and unresponsive. My problems were never addressed to my satisfaction and despite emailing the general manager and calling him I never got a call back. I was an Ambassador at the time all my issues were handled by the corporate office. The hotel management has no idea how to handle anything. Don t stay here if you re a high profile Marriott member because if you have an issue it will ruin you long time Marriott experience. . I ve stayed with Hilton ever since. And no problems Marriott has lost around 20k just from me but they don t care fire that general manager and I ll come back!!! Also they deleted my posts from other sites.

Date: a year ago

Review №115

Rating: 4

The room was nice and clean, which is why I gave 4 stars...the reason I took one star off is the included breakfast bar was DISGUSTING....watery, old scrambled eggs...the tray of danish had bugs on it and on the danish...I told the attendant and basically got a shoulder shrug. They had no sugar free syrup, so French toast wasnt an option for me, I dont do regular syrup. I would stay there again but breakfast elsewhere.

Date: a year ago

Review №116

Rating: 4

The conference center is lovely. Plenty of room and large and clean restrooms. I am happy to have attended a conference here. I saw a room used as a meeting place. Nice room furnishings. The staff was friendly.

Date: a year ago

Review №117

Rating: 1

You couldn t pay me to stay at this hotel again. I won t mention everything but my complaints range from a disgusting stain on the sheets which made it very obvious the bedding hadn t been changed to a guest playing a recorder or some incredibly annoying instrument from 9 am till as late as 10 pm. Don t stay here if you want a quality, relaxing stay.

Date: a year ago

Review №118

Rating: 5

Nice, inexpensive hotel conveniently located to both I35 and TX 45 Tollroad. Room was clean, the king bed was comfortable and the floors were quiet during my stay. They have a nice bar with very friendly staff if you are looking for an adult drink during your stay. My only complaint is there was no AC option to keep the fan ON all night which caused me to wake up quite often when the fan turned off during my first nights stay. I ended up buying a fan and that solved the problem for the remainder of my stay.

Date: a year ago

Review №119

Rating: 4

Rooms were clean and functional. Service was friendly. I requested grapefruit juice and this hotel did not have it, nor did they make any effort to get any. I stayed 3 days. Never had an issue with a Marriott branded hotel serving grapefruit juice. Other locations have run out but next day they remembered my request and provided grapefruit juice. Hence the low rating on service.

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 4

Date: a year ago

Review №122

Rating: 5

Comfortable and clean. Very affordable. Good breakfast buffet for only $20. Staff friendly and helpful

Date: a year ago

Review №123

Rating: 5

Very helpful and friendly staff. Rooms were clean, and the meeting rooms set up perfectly.

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 4

Date: a year ago

Review №126

Rating: 5

Rooms: Excellent job, Safety: Great location Walkability: Very walkable environment.

Date: a year ago

Review №127

Rating: 5

We really enjoyed our stay here. The service was great. The room attendants were very respectful and attentive to us the whole time we were there. Most only spoke Spanish, and it was a little difficult to talk with them at times. The beds were a bit harder than we liked. There were a couple of mishaps with the pool that required it to close a couple of times. However, it was a pleasant stay. Would stay there again. Rooms: The rooms are very nice but the beds were a little hard. There is a small refrigerator in the rooms, but no microwave. Nearby activities: This hotel is in a good location. Lots of good restaurants nearby and good ahopping. Food and drinks: The RC grill was great to have on sight for the days that you didnt want to venture out for dinner.

Date: a year ago

Review №128

Rating: 5

Excellent customer service and the food was delicious. Nice rooms.

Date: a year ago

Review №129

Rating: 4

Quiet place with spacious rooms and access to main roads

Date: a year ago

Review №130

Rating: 3

Hotel is beautiful and appearance is great. As with most things these days Staff is a problem. Starbucks was extremely slow, got cut in front of in line which was fine then dragged out a multiple order item to the poor solo single guy serving us. I couldnt wait, left came back in an hour, it WAS CLOSED UP! On a Saturday at 1230? Then wanted at grab some cold snack items from Starbucks cooler but the poor lady at check in was busy??? Beds not extremely comfortable. Directional signs lacking and dangerous imo. Especially for elderly and handicapped. Just disappointed. Update after owner reply: Just really want to Thank You for accepting and addressing my issues and adding an additional star to my initial review. I appreciate your time and response, Thats all I can ask for. I realize things are tuff all over. Yes I would definitely give your a hotel another try in the future as I am a Texas local and frequently in Austin.

Date: a year ago

Review №131

Rating: 4

Date: a year ago

Review №132

Rating: 3

Nothing extra special but very acceptable. Firm bed, decent TV. Pool but no hot tub.

Date: a year ago

Review №133

Rating: 5

I have not stayed at the Austin Marriott North yet but I had the experience of being served by the wonderful team from afar. My fiancé was a guest at the Austin Marriott North for business and was there during his birthday. To celebrate him from afar, I contacted the hotel to see how I could have arranged a piece of cake to be sent up to his room on his birthday. The hotel manager Mourad and the restaurant manager Anny both went above and beyond in making this possible. They both made sure I was kept up to date on what was being done and were equally as excited to surprise my fiancé on my behalf. I can only image how well they treat their guests after receiving this level of service over the phone with them. Thank you again Mourad and Anny!

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 5

Best place to stay in Round Rock! Nice rooms, great service!

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 4

Certainly not the best, nor the worst, but definitely okay Ive stayed at many of the local hotels within the Round Rock/Austin area, and most of them were good-great in terms of overall quality and service. This hotel is no exception. I ended up staying here for 4 days with my wife and absolutely enjoyed our little vacation. The hotel itself certainly made us feel comfortable in a home away from home style room. The many amenities and features of the room and hotel itself were a nice touch. The only gripe I have during my entire stay was when we first arrived and attempted to check in. After 13+ hours on the road, Im sure anyone would have looked rough around the edges, but to the employee who checked us it, that didnt matter. The attitude and looks he gave both my wife and myself were unnecessary and uncalled for. To him, it seemed as though we didnt belong at a Austin Marriot North or theres no way these two could afford to stay here. As you might guess, this is was not the warm and welcoming service we expecting to receive. In conclusion, the overall stay was okay and satisfied our current needs. If I had to recommend a hotel within the same area to any future travelers, I would highly recommend the Home2 Suites or Hyatt (which are essentially down the street from this hotel). Rooms: One of the largest TVs Ive ever seen in a budget hotel. Over 52

Date: a year ago

Review №139

Rating: 5

Updated rooms and a good hotel location. Safe area.

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 5

Date: a year ago

Review №142

Rating: 4

Date: a year ago

Review №143

Rating: 4

Date: a year ago

Review №144

Rating: 4

Date: a year ago

Review №145

Rating: 3

Front desk didnt allow my food delivery up to my room, telling the delivery person that theyd call me and let me know to come down. 30 minutes later, after my food was supposedly delivered, I went down and found it sitting in their food deliveries shelf. Very frustrating and unforced error from a hotel chain I am very loyal to.

Date: a year ago

Review №146

Rating: 4

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 5

Excellent

Date: a year ago

Review №149

Rating: 4

Good location and well kept rooms. If your business brings you to the Round Rock, this is a good option within reach from most businesses and restaurants.

Date: a year ago

Review №150

Rating: 5

This stay was nearly perfect for the price-point. The comfort of the bedding, mattress and air con make this a five star for us. Despite the age of the building, we felt the rooms were nicely kept. The shower is perfect and the bath products are top-notch. We had trouble keeping out the sun but that often happens with draperies. TV worked well, coffee in room. Parking was not too bad on a busy weekend especially after discovering side entrances. Breakfast was delicious but on a busy morning the service model just needs more staff members. If youre in a hurry, you might grab something to go instead. We will make this our new stay in Austin! The location is close to many things we never felt truly far. You save a ton not having to pay for valet parking at a property downtown.

Date: a year ago

Review №151

Rating: 5

Date: a year ago

Review №152

Rating: 5

This is one of the best marriots i have been to. Love the concierge lounge and the amazing amenities here. Whenever i keep visiting Austin this is the place i will be worth every penny for elite members Rooms: Beautiful Food and drinks: Amazing

Date: a year ago

Review №153

Rating: 5

Date: a year ago

Review №154

Rating: 5

Good buffet for quick breakfast.

Date: a year ago

Review №155

Rating: 4

Date: a year ago

Review №156

Rating: 5

Rooms: Good spacious rooms Rooms

Date: a year ago

Review №157

Rating: 4

We are Platinum Elite and they didnt have a room to upgrade for 2 queens. The one we were given was on the executive floor, however the bathrooms are very small, we didnt have enough towels and wash cloths. And the A/C didnt get cold enough

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 5

Food and drinks: All of our meals were very very good. Rooms

Date: a year ago

Review №160

Rating: 4

Platinum elite, however they didnt have a room for upgrade. We have 3 people and needed more room.

Date: a year ago

Review №161

Rating: 2

Horrible internet speeds, not suitable for business

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 5

Date: a year ago

Review №164

Rating: 5

Date: a year ago

Review №165

Rating: 5

Good staff good amenities. Good location. People very friendly

Date: a year ago

Review №166

Rating: 5

Date: a year ago

Review №167

Rating: 5

I did not stay here but went to conduct business. The place is really beautiful I side and the hotel staff were friendly and nice.

Date: a year ago

Review №168

Rating: 5

Rooms are clean. Parking can be interesting if they are booked up. Meeting rooms are comfortable.

Date: a year ago

Review №169

Rating: 3

Pay more, get less. Truth is, I used my points and was upgraded to an Executive King room. I presume that the Marriott is the crown jewel of the Marriott group of hotels. No complaints about the room. One item, the sliding glass door on the bathroom does not offer privacy. They did give us a goody bag with chips, crackers and a water. Unfortunately, the Marriott line appears to be using the airline mentality. Bring you in with a descent price and nickel and dime you. Breakfast. Please visit the restaurant. $17 per person plus gratuity. Residence Inn by Marroitt does a continental breakfast for free. This was not that much better. Cup of coffee, Please visit the restaurant. $3.19 plus gratuity. Residence Inn, free all day, serve yourself. Again, personal opinion, not better coffee. There is a Starbucks on site. Why? Closed on Mondays by the way. If you are ever in Chapel Hill NC try the Residence Inn for a comparison. 101 Erwin Road...

Date: a year ago

Review №170

Rating: 5

Date: a year ago

Review №171

Rating: 1

If i could give this place 0 stars I would. The receptionist Paulo was so rude! I was trying to figure out why our rooms had randomly got canceled and he blamed us. Mind you we drove 3 hours and arrived at 3 in the morning. He was literally the rudest person and should not be in customer service terrible!

Date: a year ago

Review №172

Rating: 5

Beautiful, clean, smells awesome and the employees are the sweetest people! Just loved it

Date: a year ago

Review №173

Rating: 1

This location specifically has RUINED any future stay or business for Marriott from me. I am here on business and of course, my company paid for the time I and a coworker would be here while on business (a week). During check-in, the rude, dude in the front who I found out was the manager, tried to charge me over $1000 in charges to check-in. I stated that the company sent over the pre-authorization form and everything for the room to be covered. He had me resend the pre-authorization form and everything. After having me resend it, he stated he was scared to open it because he didnt want to get a virus on his computer. Mind you, every document that I had to give to this hotel came through a secure portal that required a special log ins, etc. He then stated he could call the Head of accounting and once calling her, proceeded to laugh in my face stating that what I had sent him could cause a virus on his computer which I took as him insinuating that I was trying to scam him. First off, there were WAY nicer hotels nearby that had so many more advantages and amenities to utilize for our stay. This location was just closer to the center we would be assisting. He then proceeded to call me incompetent to my coworker and her parents because I didnt understand what he was trying to say. We then asked him if we could just fax the documents over to him only for him to say he will not accept them. We spent over 30 minutes at this location, with his disgusting and degrading attitude only for him to not accept the document needed to check-in. The company and I have decided to take action against this location and him PERSONALLY as his service today was unprofessional. We were discriminated against as we are African American and we both feel embarrassed and upset to be treated with such disrespect after coming to stay at this establishment. Ultimately, we are now staying in a newer built hotel, with super amazing and helpful staff and a more updated room choice. If you have another option, please DO NOT stay at Marriott, SPECIFICALLY at this location. I believe the managers first name was Moudad or something similar to this.

Date: a year ago

Review №174

Rating: 1

Don t stay here. Mold in the bathrooms. Attitude and poorly trained staff.

Date: a year ago

Review №175

Rating: 5

Date: a year ago

Review №176

Rating: 5

Ramon in the restaurant was wonderful! Very helpful, kind and accommodating. He kept breakfast hot and fresh; brought items out upon request. I will return just to see Ramon! He really made a difference in our stay!

Date: a year ago

Review №177

Rating: 5

Date: a year ago

Review №178

Rating: 4

Date: a year ago

Review №179

Rating: 5

Love the Members Lounge with the breakfast AND dinner! Most M Clubs dont do this. Room was spacious but the bathroom could use a little more width. And its showerhead needs replacement, maybe or some heavyweight CLR. Bed was comfy as usual Gym is better than average with a section for Fitness on Demand. Whats that? Pool room felt as relaxing as a sauna for some reason.

Date: a year ago

Review №180

Rating: 5

Amazing staff. Friendliest ever.

Date: a year ago

Review №181

Rating: 2

Overall our experience was okay. My wife, two kids and I stayed two nights. Pros: 1) The service was good and responsive 2) The restaurant food was good 3) Pricing was competitive 4) The lobby has been updated and looks nice Cons: 1) The rooms did not live up to the Marriott standard I have come to expect. They are outdated 2) The bathroom had no privacy. They had installed a sliding glass door to the bathroom which was a terrible idea. There was a 1-2 gap on each side, providing no privacy of traveling with others. You can also still see through the glass 3) The bathroom sink filled up with water instantly as it was clogged 4) Restaurant service was extremely slow. Others didn t wait it out like us and would just leave. They were under staffed. 5) Night one of the pool- it was cold and not heated 6) Night two of the pool- it was closed Overall it wasn t the worse hotel I ve been to but I won t be returning.

Date: a year ago

Review №182

Rating: 5

Great location literally minutes from shopping/eateries, great service/awesome staff. Thank you for a wonderful two days of recovery after traveling internationally. Indoor pool is cool but since the room is warm it was refreshing. (I only wish you had a hot tub.) Nearby activities: 3 minutes from a shopping center Safety: Very well lit,fire safe secure doors. Walkability: 5 minute walk to resturants or shopping. Food and drinks: Breakfast buffet was good. M club lounge had a great selection of snacks/drinks.

Date: a year ago

Review №183

Rating: 4

Date: a year ago

Review №184

Rating: 5

Super clean

Date: a year ago

Review №185

Rating: 4

Great place for business stay. Plenty of space for meetings. Restaurant / bar was so-so (go out if you can as food and service are average at best). Wish the little coffee shop stayed open longer.

Date: a year ago

Review №186

Rating: 3

Date: a year ago

Review №187

Rating: 2

Hotel seemed nice in pictures but upon arrival a few things resonated. The lobby is nice, probably the nicest part. Sadly I had to cut the stay here short and move to another marriott hotel the next day. The rest of the hotel honestly... seemed very dated. Upstairs hallways had a musky smell. Room was okay but no microwave, had to use the only one in the lobby and then take food upstairs. The bathroom barn doors are a nice touch but the glass has a huge gap where any1 can peek in and hear everything. Kids werent 2 happy. Indoor pool was tiny and immediately burned my eyes at first from the chlorine just from walking in the pool room. It had very few visitors so I let the kids enjoy the water a bit. At night I realized this was a pet friendly hotel lol. I dont mind pets at all but the following morning was non-stop barking from the neighbors lonely doggy. Breakfast looked like it had many options but sadly was expensive and unpleasant. We got there 30 min b4 breakfast finished, Restaurant was completely empty. The crew was definitely in a rush to leave because they were clanking and banging, taking all the food away before we could even explore/enjoy the options. Almost 90 bux for loud metal banging and then to be rushed out. When I called to ask buffet prices I was told adults were 20-30$ and kids 10 and under eat free, the hostess seemed nice but... Seems I was misinformed, she charged me full rate for my 2 kids and myself? Said kids age 5 and under eat free?? Super confused but whatever. On the way back up to the room the doggy was nonstop, again. Far away and across the hall but could still hear clearly in the room. Asked the kids if they thought we should leave and they gladly agreed. Front desk understood about the dog and they canceled my 2 other nights so I could rebook at another location. I did not share my breakfast experience with management, probably should have. I booked this hotel forgetting I stayed here a few years prior. Wasnt too memorable. Best thing I could say about my stay is that the elevator is fast. Rooms: No microwaves, bathroom sliding door is frosted glass with a 1 inch gap between wall and door. Not much privacy. Food and drinks: Restaurant looked nice for breakfast but ensure you get there with more than an hour before closing the buffet. Wish I could have enjoyed the spread. They start taking all the food and putting things away loudly, with attitude without caring that customers are still there. Just asking for juice seemed like an inconvenience.

Date: a year ago

Review №188

Rating: 5

Date: a year ago

Review №189

Rating: 4

Date: a year ago

Review №190

Rating: 5

Date: a year ago

Review №191

Rating: 1

Hotel is nice but they have a serious security issue. My truck was broken into in their parking lot at the front of the hotel right next to the building. Round Rock police said theft in the Marriott parking lot was an ongoing issue. I would expect more from Marriott to help protect our vehicles while on their property than acting like it doesn t happen.

Date: a year ago

Review №192

Rating: 5

Always a great stay and the restaurant is always a good visit if you dont want to go out.

Date: a year ago

Review №193

Rating: 4

Our rooms were overall clean when we arrived. They do not have continental breakfast, and their restaurant in which they offer breakfast is on the expensive side $15+ . Still have two more nights, will update review if anything changes.

Date: a year ago

Review №194

Rating: 1

Horrible service and rooms. I was in town for my fathers funeral and was not allowed to check into my room (which was already paid) until after 10pm only to find a bed bug on the carpet. I ended up checking out at 4:00am.

Date: a year ago

Review №195

Rating: 5

I talk a lot

Date: a year ago

Review №196

Rating: 5

Date: a year ago

Review №197

Rating: 4

Date: a year ago

Review №198

Rating: 5

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 1

Date: a year ago