Hyatt Place Dallas / Rockwall

Review №1

Rating: 5

Exceptional staff and great rooms

Date: 3 days ago

Review №2

Rating: 5

Stayed at this hotel for a family reunion and has a great vibe to it. Great food (breakfast, lunch and dinner) as well as great service. Arianna was very helpful, and she deserves a raise if not a promotion.

Date: a week ago

Review №3

Rating: 5

Booked a staycation weekend at Hyatt place Rockwell. Just off highway, so convenient to the Rockwall harbor. The welcome staff, Kevin and a young lady, (sorry didn t get her name) was professional and warm. Kevin was 5Star thoughout each touchpoint. He helped usher in our birthday celebration and the special remembrance on the day of. The bar crew was exceptional. This stay was one that provided feeling of valuable customer. Nice full breakfast daily. The hotel decor is modern and the rooms spacious. An easy bet we ll return because of location, staff and accommodations, not to mention so much nearby to experience. Rooms: Modern spacious rooms with mini refrigerator. Loved the sectional couch Laminate flooring is a plus. Nearby activities: Nearby Lake and the harbor with dining and amazing views. Walkability: Walk ability to nearby dining. Safe location surroundings. Food and drinks: Nice bar and food. Enjoyed the breakfast selection and the hours served. Noteworthy details: Nearby to Lake Rockwall and plenty of entertainment/dining. Beautiful decor hotel and rooms, very clean. Plenty of free parking.

Date: a week ago

Review №4

Rating: 5

Date: 2 weeks ago

Review №5

Rating: 5

Great stay and reasonably priced

Date: 3 weeks ago

Review №6

Rating: 5

Very courteous

Date: 4 weeks ago

Review №7

Rating: 5

Love this hotel and will return every time i visit Rockwall

Date: 4 weeks ago

Review №8

Rating: 5

Great hotel in a great area. Very nice, clean, and convenient to everything. Rooms: Very clean, modern and the A/C works great! Nearby activities: Close to everything you would need.

Date: a month ago

Review №9

Rating: 5

I never feel like I m in a 3 star hotel at Hyatt Place. Their rooms are well appointed and clean. I really enjoyed my stay here. Walkability: It s really not walkable. Had to cut through scrub/vacant land to try to get to the rear of a local taco place for dinner which looked nearby on the map but turned out to be an adventure. Tacos were great though!

Date: a month ago

Review №10

Rating: 5

Staff is always nice, but the one in Rockwall was exception. Kevin was SUPER helpful with where to eat, conversational and kind! Rooms here are ALWAYS so much nicer than other places. we love them

Date: a month ago

Review №11

Rating: 3

The staff was very unfriendly and not helpful.

Date: a month ago

Review №12

Rating: 5

Date: 2 months ago

Review №13

Rating: 2

Right by the highway. Hard floors very loud and can hear dogs in other rooms barking. Very sweet front desk gal but doesn t take away from busy highway, generic corporate feel, and nothing within walking distance. Probably great place for business travel and nearness to hwy (could walk on it it s so close) If you re looking for somewhere to get away, it s not here.

Date: 3 months ago

Review №14

Rating: 2

We reserved and prepaid for a room with 2 beds. When we arrive we were not told this was not an option. The desk attendant checked us in without making us aware there were changes in our room assignments. After entering the room we saw there was as only one bed for the 4 guest. When we asked the desk attendant he very casually said the hotel over booked and there was nothing they could do. When we asked for more towels, he gave us a blanket. The hotel is clean but it is insane to expect a family of 4 to share 1 bed. I am very displeased with the management of this hotel. Seems to give Hyatt a bad name!

Date: 3 months ago

Review №15

Rating: 5

We stayed a single night both down and back from south Texas. Nice property, clean rooms, we had a king room with sofa bed and had plenty of space. The second night we had noisy kids above us and it did take two calls to the front desk to get them to quiet down.

Date: 3 months ago

Review №16

Rating: 5

We truly enjoyed our stay! My husband and I stayed here for a short get-away and were delighted at the facility and the service. We had the privilege of interacting with Ariyanna and Kevin during our time there and they were wonderful. My husband had stayed here a few days earlier for business and loved the experience so much that we came back here for our weekend. We appreciated the personal service and the smiles of everyone in the whole property. Thank you for a great stay!!

Date: 3 months ago

Review №17

Rating: 3

Date: 3 months ago

Review №18

Rating: 5

Date: 4 months ago

Review №19

Rating: 5

Zach, Ariana, and kitchen staff were amazing hosts. Rooms are very clean and location is very convenient.

Date: 4 months ago

Review №20

Rating: 5

The Manager made us feel welcome from the moment we walked through the door. The lady checking us in was wonderful and sweet, she was also the bartender at the bar. There was also a gentleman who was super friendly with anything we needed help with or any questions. The rooms were huge and clean. Would stay there again for sure!

Date: 4 months ago

Review №21

Rating: 5

Really nice room, close to the lake! Spacious and clean! Great service too! Rooms

Date: 4 months ago

Review №22

Rating: 4

The Hyatt Place offers a very inviting atmosphere, clean comfortable rooms, easy freeway access and exceptional customer service . Unfortunately, this review won t include info about the breakfast because it was missed. Rooms aren t equipped with microwaves. They re located on the 3rd floor and ice machines are located on floors 2 & 4. The mini fridge wasn t cooling but a call to the front desk was all it took for Zak to immediately provide a solution to this minor inconvenience. Zak offered to place perishable items in the employee fridge. He personally picked up the bag of food. The exceptional customer service and care were greatly appreciated. For the coffee drinkers, Hyatt Place doesn t provide guests with an unlimited coffee option. Instead, guests can purchase Starbucks after breakfast ends at 10am. Rooms: The rooms have mini fridges. Microwaves are on the 3rd floor. After the rain, water was noticed on the floor and window sill. Noteworthy details: Zak provided first class customer service Great personality!

Date: 4 months ago

Review №23

Rating: 4

Decent hotel but a little pricey

Date: 4 months ago

Review №24

Rating: 5

Date: 5 months ago

Review №25

Rating: 1

I had a terrible experience just calling this hotel and speaking with a General Manager named Sheronda. She was very rude, unprofessional, unpolite and very uncourteous. I WILL BE CONTACTING THE CORPORATE MANAGERS WITH MY CONCERN. As the first point of contact when calling this hotel, it is a terrible choice on behalf of the staff here to choose someone terrible telephone demeanor. I will never consider going to this hotel and will refer my family and friends to look elsewhere. I had a very disappointing interaction.

Date: 5 months ago

Review №26

Rating: 5

Great place to stay. Friendly staff, clean rooms, free breakfast, and convenient to the highway for those travelling.

Date: 5 months ago

Review №27

Rating: 5

Excellent .. will stay here everytime I cone to visit my grandkids!!

Date: 5 months ago

Review №28

Rating: 5

Man, it s clean

Date: 6 months ago

Review №29

Rating: 3

Good cheap hotel.

Date: 6 months ago

Review №30

Rating: 5

Very clean and friendly stuff

Date: 6 months ago

Review №31

Rating: 5

Nice and clean. Close to highway

Date: 6 months ago

Review №32

Rating: 5

Great staff extremely friendly. Food and drinks: Saltgrass great food and bar Rooms : 5/5 |

Date: 6 months ago

Review №33

Rating: 5

Great hotel, the only drawback is that there are no microwaves in the rooms

Date: 6 months ago

Review №34

Rating: 4

Definitely a good place to get a room

Date: 6 months ago

Review №35

Rating: 5

Date: 7 months ago

Review №36

Rating: 1

SCAM, NEVER STAY HERE. Paid for 2 nights here. We checked out this morning because someone tried to come into our room at 2am last night. They were attempting to open the door for over 20 seconds. Good thing we had both latches on. The property manager is extremely uninviting and unprofessional. She said it was probably someone who had the wrong door. No attempt to understand or sympathize. I will never trust to leave any of our valuables here, who knows who will go in when we arent there. BEST PART THEY REFUSED TO REFUND US THE SECOND NIGHT. When we checked in, I asked for extra lotion and toothpaste and the front desk had asked me to come down to get it. Terrible 0 star service

Date: 7 months ago

Review №37

Rating: 5

I don t have much experience with the Hyatt brand, but let me tell you, they blew my mind! All around excellent service and clean rooms, and a special shout out to the young lady working the front desk Tuesday and weds night! As well as the young lady who checked my coworkers and myself in! In my eyes they made my experience wonderful. I almost forgot, even the breakfast attendant was polite and accommodating! Next time I m in the area, I know where I m staying. Thank you

Date: 7 months ago

Review №38

Rating: 5

Date: 7 months ago

Review №39

Rating: 5

I have to say that this was a wonderful work trip for me. I had a very unsettling Uber ride to the hotel and it was very late at night, when I was met with kindness, compassion, concern, and reassurance by Josiah at the front. As a woman that travels alone a lot, having that sense and feeling of safety was wonderful. Then, one of my nights during my stay, I had dinner and a few drinks downstairs and even though Kevin was busy, he made time to make sure I was good several times and took time to talk to me. This staff is some of the most friendly and kind hotel staff I have come across and I travel a lot! This place has a great team!

Date: 8 months ago

Review №40

Rating: 2

Noteworthy details: Says pet friendly, but 1 particular staff member was definitely not. Screaming and hollering at a trained friendly dog. Seems a bit much. If you can not handle to be subjected to animals. Maybe you should second guess your job choice. Toilets do not flush properly. This was in 2 different rooms. AC was out in 1st room for 4 days before we got moved to New room. No bedding changes or washing. No room cleaning. Never ask if we need clean towels or bedding. Even if I have to change it myself, at least offer clean bedding. This room has been booked for 2 months. What we go 2 months with no clean bedding or towels? Breakfast is nothing I will eat. Not the type of food that is the problem, but the quality. coffee needs to be mixed half coffee half water. It is a bit strong I would think for most people. I do not have a problem cleaning up after myself or animals. But it seems a little far stretched that I need to go buy a mop and vacuume, while staying in a hotel that this should be part of what is paid for. You pay the same amount per night.

Date: 8 months ago

Review №41

Rating: 5

Date: 9 months ago

Review №42

Rating: 5

Staff Is awesome and bigger than normal rooms. Breakfast is nice too

Date: 10 months ago

Review №43

Rating: 5

It is a very nice and very clean hotel. The staff is very nice and helpful also very friendly. Rooms: Very clean and very nice place to rest.

Date: 10 months ago

Review №44

Rating: 1

THE HOTEL STAFF HERE ARE SO RUDE! THE LADY THAT WORKS THE FRONT DESK IN THE DAY TIME NEEDS TO BE FIRED. SHE IS THE RUDEST PERSON I HAVE EVER DEALT WITH WE WERE MADE TO FEEL LIKE WE WERE WHITE TRASH. HYATT DO BETTER FOR YOUR COMPANY!!! Noteworthy details: Staff is so damn rude!!!!

Date: 10 months ago

Review №45

Rating: 5

Date: 11 months ago

Review №46

Rating: 5

Date: a year ago

Review №47

Rating: 5

Date: a year ago

Review №48

Rating: 5

I stayed there on 09/19/23. Madison was terrific upon check-in, very welcoming, knowledgeable, efficient. The room was beautiful, spacious, spotless, and all the amenities one would need. Neisha was great at check-out. I would definitely stay here again. Thank you.

Date: a year ago

Review №49

Rating: 5

Date: a year ago

Review №50

Rating: 4

The hotel is pretty new, so of course its nice. The breakfast is great and the beds are good. We booked a 2 bed and sofa and we got there and they only had one king and sofa. The sofa bed is hard. The person sleeping on the sofa couldnt sleep. Thats my main complaint. The bar downstairs is nice and all. The location was a bit tricky to find.

Date: a year ago

Review №51

Rating: 3

Standard hotel. Breakfast was really bad.

Date: a year ago

Review №52

Rating: 1

BED BUGS If I could leave zero stars, I would do it! I did not read the reviews thoroughly prior to booking! It s a shame because on the online it s a beautiful hotel! The staff need better customer service training! The General Manager needs to be terminated! She was not very accommodating after bed bugs were discovered. It was a fight to get fresh towels daily! Please avoid this establishment at all cost!

Date: a year ago

Review №53

Rating: 4

Ill start with the negatives the only negative I see washing machine not working had to physical wash my clothes by hand kind of sucked Breakfast in the morning toaster broken They did not offer bread bagels nor muffins And upon looking at my bank statements I was charged $66.32 however upon calling them they did state that they would address the issue and put the money back in the account as they dont know why this was charged booked through Priceline This is the only negative I have to say about this place great staff accommodating respectful super clean and comfortable rooms/beds Rooms: Modern updated clean

Date: a year ago

Review №54

Rating: 5

This was a last-minute impromptu trip. Originally booked a room with a different hotel chain who was overbooked and could not accommodate us. Upon arrival, after calling to confirm availability, the front desk agent was very friendly. The room was clean and the beds were comfortable. Will definitely stay here again.

Date: a year ago

Review №55

Rating: 4

Clean facilities Friendly staff There was no bread,bagels, or waffles on the continental breakfast bar, because the toaster was not working. No excuse there should be a backup for that. Rooms : 4/5

Date: a year ago

Review №56

Rating: 1

Horrible customer service, canceled my reservation last minute because not enough staff to clean the rooms.

Date: a year ago

Review №57

Rating: 5

Clean. Quiet. The crowd is alright.

Date: a year ago

Review №58

Rating: 2

Simply terrible. Toilet didnt flush right. Atmosphere was so creepy I didnt want to eat their breakfast. No soap (was told to use shampoo to wash my hands), no microwave, had to go to different floors/areas to get drinking water and ice. No emptying of trash. Stained shower door. I was so glad to leave. Sad. I hope they get better.

Date: a year ago

Review №59

Rating: 5

Staff went out of their way to meet our needs. They made our stay comfortable. The room was very roomy. We enjoyed everything about our stay here!! Food and drinks: The breakfast was very good. We are pleased!!

Date: a year ago

Review №60

Rating: 1

Its your generic Hotel nothing special..

Date: a year ago

Review №61

Rating: 5

We had to wait one hour for check-in because our room was not ready, but overall, it was a good stay, the room was very clean, and the staff was friendly.

Date: a year ago

Review №62

Rating: 1

Updated: Our doctor confirmed one of our daughters has bed bug bites from our stay. I have notified the hotel and City of Rockwall. I would not recommend this hotel. Location is great. Lots of restaurants and shopping in Rockwall. Checked in on a Friday night. Checked out on Tuesday. The room was never cleaned once. By hotel policies the room should ve been cleaned on Monday. Small swimming pool and no towels were ever available outside in the designated cabinet. We had to drip through the hotel to go ask for towels. I also had to ask for towels and toilet paper for our room Since housekeeping never showed. We were woken up by the stomping of the people above us for two nights. The design on the bathroom door was horrible. It was a sliding door with frosted glass. If someone got up in the middle of the night to use the restroom, it lit up most of the room and woke everyone up. I had to go buy a nightlight for the bathroom while we were there. Elevators both had some funky smell. The front lobby staff was nice and courteous and apologetic. The continental breakfast was lacking. They even ran out of milk the last day we were there.

Date: a year ago

Review №63

Rating: 2

Date: a year ago

Review №64

Rating: 1

The walls are paper thin and I got woken up multiple times by people partying in the room next door. When I spoke to the manager to move rooms, she said all the rooms are like this and guests complain about noise a lot. Both the computers were broken and unusable while I was there, and the one laundry machine was also down with no estimate on when it would be fixed (it wasn t fixed in the 5 days I was there). My room also wasn t serviced except for the first morning.

Date: a year ago

Review №65

Rating: 1

My daughter was sent to Rockwall for work for 18 days. She was there for 10 days, and the room never got cleaned. One day she asked for the room to get done. She got back to room after work. They had taken the towels, didnt leave towels, so she had nothing to dry herself with after showering, didnt take the trash out, and ran out of toilet paper. For Hyatt, it is NOT THE BEST. I do not recommend. AC turns off at night which is the worst thing in Texan HEAT. Rooms: Tiny rooms, with no service even after asking. AC turn off at night. Not great for Texas heat. NO Microwave in rooms. Very disappointing!

Date: a year ago

Review №66

Rating: 1

My first stay at this place in 2021 with my cat was great, my recent second stay was also great until they added $100 fine to my credit card charge, claiming it was because I brought my cat. See attached photo of the policy listed on hotels dot com that clearly states they allow cats and dogs. Also would like to mention that I had my cat with me at check in. The guy who had me sign pet policy never said cats aren t allowed. I signed the pet policy which also never mentions that they accept dogs only. What made a bad situation worse was the person I spoke to when I questioned the charge on my card insinuated I was trying to pull one over on them. They seemed to suddenly make up a new policy, tried to charge me extra for it, and then treated me like a criminal when everything THEY did was beyond wrong. They begrudgingly refunded me in the end but the experience was awful. Won t stay here again.

Date: a year ago

Review №67

Rating: 4

I love the interior design of this hotel. This particular Hyatt Place stands out from other properties of the same brand because it doesnt have outdated or worn out rooms. Instead, they offer a fresh design with wooden floors and furniture, all of which come together to create a whole new ambience. It really does make me feel like Im in my own comfortable home. However, I wasnt a fan of the bed. Personally, I found it too soft and lacking in support. So you may experience some lower back discomfort or stiffness if you spend a lot of time lying on it.

Date: a year ago

Review №68

Rating: 2

Hotel was just ok. Rooms were nice, but the 2 star review is because they had temperature locked ac units in Texas. Would never stay here again. If I m paying for a hotel room, I expect to be able to set the temp where I want it for a good nights sleep.

Date: a year ago

Review №69

Rating: 5

Date: a year ago

Review №70

Rating: 5

Wonderful hotel, this was my 3rd stay. Breakfast is delicious, they have a bar, a huge lobby, lots of places to hang out (even outside, not by the pool, great spot to sit & read), clean gym. Food and drinks: Best breakfast Ive ever had at a hotel. I suggest they get another coffee pot, at least for the weekends. Spent a lot of time waiting for other people &/or the coffee to be brewed.

Date: a year ago

Review №71

Rating: 4

Staff very friendly and super helpful. Service and food at the bar was quite good. Rather limited selection for the free breakfast. The room was nice. The problem I had was the mattress and especially the pillows. First time I have stayed in a hotel and had a hard time getting comfortable in the bed.

Date: a year ago

Review №72

Rating: 2

The place is pretty nice over all, my only real complaint is that the HVAC system is rigged to lie about temperature. The thermostat was set as low as it would go (66), but the room would not cool down below 72 (I have an external air temp sensor i use for work). After my first night of not sleeping because it was so hot (I normally sleep at 68), I got fed up . Well I just happen to know quite a bit about this particular thermostat and it turns out they have a custom software on it that wont allow it to cool below 72 degrees, but it will indicate what ever temp you have it set to. This is a straight lie and should be disclosed before check in that the HVAC system can not cool below 72 degrees. Well, luckily, it was easy enough to reset the thermostat to factory default, after which the thermostat indicates 68 degrees but is much cooler (actually 68 degrees) than it was when set to 66 degrees. Ive seen this before at much much cheaper hotels, but frankly unacceptable for a Hyatt. If theyre that concerned about the electricity bill... heres an idea raise the rates! This was one of the cheapest hotels in the area but still one of the nicest. So essentially, if you sleep cold, look for somewhere else to stay as these rooms wont cool below 72.

Date: a year ago

Review №73

Rating: 1

Beware, air conditioning is motion activated. Meaning you have to move around for it to come on. No auto fan control, VERY HOT. I called to front office as I went to wedding and came back to our room at 11pm and it was hot, I said I left a/c on why so hot. Told me motion activated. I had to get up every hour while I tried to sleep to get to come back on, Im not kidding . My husband sweating in bed ne t to me!!!

Date: a year ago

Review №74

Rating: 5

Date: a year ago

Review №75

Rating: 5

Date: a year ago

Review №76

Rating: 5

Date: a year ago

Review №77

Rating: 5

Date: a year ago

Review №78

Rating: 3

The locale is fine. The room matters. The second floor, on the corner, was crazy loud from the external speakers that were piping music all night. Hyatt Places have a decent breakfast and the amenities are good. Overall I d stay here again but if I got a corner room on the second floor, I d ask to be moved.

Date: a year ago

Review №79

Rating: 5

Date: a year ago

Review №80

Rating: 5

Date: a year ago

Review №81

Rating: 1

I m so upset that i chose this place. This is the worst hotel if you plan on getting sleep in the morning. After checking in at 3am and getting to sleep at 5am, I was woke up as early as 7/8am by their cleaning crew. They started cleaning neighboring rooms and the noise they made, omg, I ve struggled to sleep since they began cleaning this morning and they are still going. Staff aren t concerned about their noise levels on the corridor, you can hear them laughing as you try to sleep. I m now worried about having a headache since I couldn t sleep through the night. I have a check out time at 12pm and I m now writing this review at 11am after not being able to actually sleep despite how much was paid for this room. What a disappointment, never again.

Date: a year ago

Review №82

Rating: 5

Well located reasonably priced new hotel, good breakfast, nice lobby. Service was good Rooms: Clean good size, only issue for us was they refrigerator did not work so well. Could benefit from more power sockets. Nice and close to the Harbor Rockwall, about 7 minutes drive. Happy hour at the bar in the hotel every evening

Date: a year ago

Review №83

Rating: 2

The hotel was ok. The walls seemed very thin and we could hear hallway noise quite a bit. The breakfast was quite a joke. They failed to restock anything and let it run out even with an hour left of breakfast. No one came to check anything or even clean. Quite a disappointment.

Date: a year ago

Review №84

Rating: 5

Very happy with our stay. First time staying at a Hyatt. Very clean, friendly staff and fairly priced.

Date: a year ago

Review №85

Rating: 1

Why do you have to call the hotel to check in when you are standing in the lobby? Literally bags of garbage in the halls

Date: a year ago

Review №86

Rating: 4

Very pleasant hotel and courteous staff. The room next door has a barking dog for most of the night but otherwise, a very pleasant stay.

Date: a year ago

Review №87

Rating: 1

Definately NOT 4 star hotel! Rooms: NO FREEZER OR MICROWAVE! like, what hotel doesnt offer at least a microwave in the room?? I always stay at Hyatt when traveling, but this Hyatt Place is a joke. HYATT PLACE in Oak Brook, IL is good. Maybe send mgmt from here for training to IL. Food and drinks: There was supposed to be hot breakfast in the morning. There is a menu outside the food area. Nothing on this menu was available today, Saturday. see pictures. There was syrup but nothing to put syrup on. The apple juice was just willy nilly on the counter, not in the refrigerated part of the counter. The counter was sparce, not much to offer at all. The dude cooking was rude having a problem refilling the peanut butter, sighing, and annoyed he had to refill. Crumbly eggs...idk what those were but NOT cage fresh as advertised...tasted like they were out of a box. Bacon sitting in a pool of grease, toast got stuck in the machine. Dude said that sometimes bread gets stuck, but it got stuck every time someone used it. Very very disappointed. Not up to Hyatt standards at all!! Noteworthy details: Lots of problems checking in and I kept getting told the manager was gone for the wknd and no one could help me until she returned. I feel a manager should have competent coverage if she is going to be gone. Something as simple as sending out an authorization form for a credit card charge shouldnt be limited to just the manager!! Thats an administrative function, not rocket science. This hotel failed in SO many ways.

Date: a year ago

Review №88

Rating: 5

Super clean and organized. Has a bar in the lobby, and the employees are very attentive and polite. The room was clean and tidy had no lingering odors or stains like other places. Would stay here again.

Date: a year ago

Review №89

Rating: 1

Date: a year ago

Review №90

Rating: 1

Terrible customer service. Company obviously struggling passing out coupons that your hotel nor your corporate know how to use. Im a corporate trainer use hotels 30x per year. They wastedan hour of my time today and still couldnt help. Illnever stay at your facilities and Id never treat my clients as you treat yours. Stay in a box is better than here. Rebecca Rose

Date: a year ago

Review №91

Rating: 3

11 night stay. Disrespectful management (2). Gentleman at evening check-in was friendly, polite and helpful. Same with young lady at morning check-out. Mixed reviews on room for extended stay. Other choices Moving on.

Date: a year ago

Review №92

Rating: 2

I attended a xonference here and reported the unclean toilets when I arrived. They didnt clean them the whole weekend. Disgusting.

Date: a year ago

Review №93

Rating: 5

Date: a year ago

Review №94

Rating: 5

The price per night of this Hotel compared to the comfort in it, I dont know how to explain it, super clean, super comfortable, with a very low price, wow / . Super recommended

Date: a year ago

Review №95

Rating: 5

The Manager has been awesome. Couldnt ask for a better place to be during the ice storm. The food is fresh & delicious every morning, staff is attentive and professional, and front desk is just awesome- thank you!

Date: a year ago

Review №96

Rating: 1

Reserved a double queen, when we arrived we were told all they had available were single king rooms. Whats the point of a pre paid reservation.

Date: a year ago

Review №97

Rating: 5

Nice rooms. We live in Rockwall but had to stay just a single night because our pipes burst. Very clean, great breakfast!

Date: a year ago

Review №98

Rating: 2

Don t stay here unless you want to hear every word being said in the surrounding rooms. The sarcastic enthusiasm from the front desk at check-in was also annoying

Date: a year ago

Review №99

Rating: 4

Umm the Hotel was fabulous no complaints, was in the area for a Home Going Celebration so I didnt really get a full experience but was in Aww at the room and Slept Pleasantly. My husband didnt like the free Breakfast but ( he did get there late). The Lake is Right there with plenty dining options.

Date: a year ago

Review №100

Rating: 5

Good place to stay in Rockwall Tx. Nice rooms and comfy beds. Good location to get back on the road.

Date: a year ago

Review №101

Rating: 5

Date: a year ago

Review №102

Rating: 3

Date: a year ago

Review №103

Rating: 5

Best stay Ive had, very welcoming and knowledgeable front desk employee (Vanessa) of surrounding eateries and shopping. Definitely will stay here on all business in the Rockwall area.

Date: a year ago

Review №104

Rating: 5

I recommend staying here 100%! My 15yr old service dog has difficulty walking, so I requested a room next to the outside door, and they accommodated us perfectly! The staff here is very friendly, and the hotel is immaculate. They have a hot breakfast with your stay, and the little cocktail lounge is lovely after a long work day. I will be staying here again next time Im in town! Also, I noted that they have a charging station for any guest with an electric vehicle. There are a couple of restaurants next door within easy walking distance.

Date: a year ago

Review №105

Rating: 1

The hotel really isn t a bad hotel at all. However I did have a issue with lady bugs in my room but that was small compared to the GM Shronda Graves horrible attitude. People please read the reviews on her she is a piece of work. Shronda Graves speak so bad if you complain about anything and yes just as many of the reviews say she does hang up in guest face if you challenge anything, she saying. I hope they move her because the hotel and the front desk staff isn t bad it s the GM Shronda Graves that make this hotel rank low! Im lost for words people on how she handle guest. note: To the owner of this hotel how did you hire someone like Shronda Graves to lead a hotel? I m sorry but Shronda Graves shouldn t be in any type of hospitality or customer service industry; Let alone a General Manager This is a person you guys need to mystery shop she is horrible!!!!!

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 5

Easy breezy checking in and out. Breakfast was set up really nicely with a decent amount of options. They re all basic hotel breakfast level in taste, but that was my expectation. I m admittedly east to please if there are bagels, but their little slicer and toaster were really great! One round warmed it up and the next perfectly toasted it I was happy to see there was a nondairy milk option as well. The little cups with salsas and toppings for eggs or potatoes was on a very cold slab, which unfortunately meant half the cup was frozen. However, I think that helps them stay at a safe temp the full serving time and I didn t need much for my personal plate. I thought it was very thoughtful of them to have drink carriers and cups with lids and straws available to make it easier for those on the go. Their tea selection is also very nice & we had a voucher in our room for a discount on a drink at their bar. They also offer a limited menu of barista style coffee drinks at the bar in the morning.

Date: a year ago

Review №109

Rating: 4

Overall, our stay was great! The room was clean and had space for us to put down our bags out of the way. The staff was kind and helpful. Location was near lots of shopping centers and restaurants, but not right on the main road, so there wasnt traffic noise. Breakfast had a nice variety (eggs, bacon, waffles, bread, yogurt, cereals, oatmeal, fruit, and even multiple kinds of hot tea.) The eggs were kind of weird like most hotel eggs are, but the variety really helped me still get enough food. My one complaint about the room was that the drain was clogged in the shower and it filled up with water quickly while I showered. The surface of the tub/shower was very slick with no anti-slip texture on the floor. Nearby activities: Shopping, restaurants, Cinemark, the Harbor

Date: a year ago

Review №110

Rating: 1

Havent stayed yet but Miss Sharons Graves is definitely not a polite individual. Definitely not like my stay yesterday in Austin where I I got a welcome sign and being a globalist and practically living at hyatt since last November. Have some Coffee! Cheer up!Hope my stay gets better

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 1

After spending $241 for a king Deluxe room I was disappointed to find the rooms were very small and the bed was very uncomfortable. The pillows were like sleeping with flat rocks. They make a claim of sound proof rooms but our room was right next to the exit and from 5 oclock in the morning on all you heard was people leaving the hotel. I would never recommend this place to anybody Rooms: Very small compared to other hotels Ive stayed in

Date: a year ago

Review №113

Rating: 5

Breakfast first day was cold. Other than that I love this place. I love that I had the option to get a room with just a shower.

Date: a year ago

Review №114

Rating: 4

Lovely place

Date: a year ago

Review №115

Rating: 4

Was a nice clean place to stay for the night, close to the lake with a ton of great choices for restaurants nearby to grab a bite to eat or just have a drink, would defiantly stay again

Date: a year ago

Review №116

Rating: 5

Great experience

Date: 2 years ago

Review №117

Rating: 5

Clean and up to date! The breakfast crew was on point.

Date: 2 years ago

Review №118

Rating: 1

Forget professional customer service. Unfortunately Or maybe fortunately but we did not get to stay here. July 2022 I spoke to Stephanie in group sales to block 10 plus rooms. She confirmed they were blocked but due to software issue could not get a code. Spoke to her on several more occasions still no code. Jump forward 4 weeks before event still unable to book rooms. The GM Sondra Graves did not return calls. I called Hyatt corporate, Patty was very nice and took my complaint. Unfortunately Hyatt did not care enough to return my calls and now my family of up to 30 is looking for a new hotel with < 4 weeks to event.

Date: 2 years ago

Review №119

Rating: 5

This Hyatt place in Rockwall Texas has some of the most nicest staff Ive ever met in my life. Erica and DeKentis are both amazing people that handle themselves with respect and others with respect. These two are the most that Ive been around and they both have made me feel like Im coming Home by greeting me like a lost family member. Anytime I had an issue it was handled immediately, and it was taken care of right. These two are an asset to the company who can handle customers with respect and toughness thats needed sometimes. Especially on the night that the lights were off for a few hours to an accident on i-30 that night. DeKentis was in front and he just did an amazing job taking care of guests, making sure that they had stuff to drink, use a restroom, and that reservations would be honored. The rooms are beautiful, the staff do a really good job and are so nice. Great job guys!!!!

Date: 2 years ago

Review №120

Rating: 5

I plan to stay overnight soon. So far, Ive been only in the lobby. Ive written a few proposals, taken a zoom meeting, and developed Rowe Tires website using the hotels WIFI..staff is super friendly...I love being here.

Date: 2 years ago

Review №121

Rating: 4

The hotel is beautiful super clean and smells brand new with a nice clean quiet pool . The only complaint I had is with the front desk staff with no personality. The only person that was absolutely amazing was the young gentleman thst worked until 11 pm he was always hi how are you carried conversations and was so caring and just a absolute delight. The woman that checked us in looked like she hated her job. Would I stay here again probably.

Date: 2 years ago

Review №122

Rating: 5

Enjoyed our stay here! Clean, very pleasant staff, beautiful rooms.

Date: 2 years ago

Review №123

Rating: 2

OK this is a nice hotel but my only complaint is my second night there, there was a car accident down the road witch knocked out the power to hotel. Only way I knew about accident was having to walk down four floors to lobby but they really had no idea what happened. Plus back up generator wouldnt come on so no electricity at all in hotel. Had to leave at 12 am to go home 150 miles away. An we didnt get reimbursed for the night. I understand the power loss wasnt there fault but we should of gotten some type of compensation.

Date: 2 years ago

Review №124

Rating: 2

The hotel is nice, breakfast is pretty much the same thing of eggs and sausage almost every morning. But it is included. The lobby is nice and spacious, with plenty of people willing to assist you. The location is great, but the rooms do not have any cooking place in them. Its the only extended stay I have seen where there is no place to cook. They have 1 microwave for the entire hotel in the only laundromat as well. The fridge is super small and is just a fridge no freezer. The service is great, but the rooms lack of food preparation dont make it quite as nice. Edit They say one is the loneliest number, but this place has also taught me it is the worst as well. One washer, one dryer, one microwave, one elevator for ONE ENTIRE hotel. As my buddy I lived here with quite often says. What a joke. If you plan on staying here longer than a day probably find somewhere else to stay. The staff are very nice though.

Date: 2 years ago

Review №125

Rating: 5

Date: 2 years ago

Review №126

Rating: 5

Date: 2 years ago

Review №127

Rating: 3

The rooms were nice and clean, great location, friendly check in staff!!! However, we made our reservations on line. We checked in and received one room key 103 (nothing was said at the time of checkin that we had 2 rooms reserved using the same card and same Hyatt number) We also received one bill at checkout. Reviewed our American Express bill and noticed we had two room charges. I called to speak to the GM and she informed me that we reserved two rooms. I explained to her that we only used one room and when we Checked in we received one key and nothing was said about another room being reserved under our name and card. It must have been a glitch when we reserved the room. The GM then informed me she would talk to her housekeeping staff and if Room 114 was clean we would get our money back. I told her It wasn t my responsibility if Room 114 was clean that we didn t use the room or even have a key to get in the room. I then noticed there was another 24.00 charge on my American Express. I told the GM I would be calling Corporate to try and get the charges cleared up. Her response was to go right ahead and she hung up. She clearly needs more training in Customer Service. I called Corporate and now have a dispute claim with American Express. We have been a Hyatt member for years and have ever had issues until now.

Date: 2 years ago

Review №128

Rating: 1

First, when I asked about an additional charge per night on the room, I was told that it was for incidentals in case of something getting broken or damaged. That wasnt what bothered me. What set me off was when the front desk clerk made an inappropriate joke about my wife and I possibly breaking the headboard. Thats not how you talk to people coming to stay at your hotel. Next, why would you have a full bar in the lounge if you dont have anyone who knows how to make a drink. My wife and I not only had to tell the person claiming to be a bartender how to make the drinks but we had to tell them which alcohol was which. Lastly, several of the breakfast items were frozen including the fruit bowls, milk, salsa etc. We couldnt even enjoy the meal. We had to leave and go to a restaurant instead. I was not pleased with our stay or how the staff acted.

Date: 2 years ago

Review №129

Rating: 5

Date: 2 years ago

Review №130

Rating: 3

Date: 2 years ago

Review №131

Rating: 5

The staff is what makes this place great. Nice area and hotel but the customer service is top notch

Date: 2 years ago

Review №132

Rating: 3

It was nice and clean and well stocked. No microwaves the rooms even though it was advertised. Instead someone provided one in the laundry room of all places to appease the customer. Disappointing. Rooms : 5/5

Date: 2 years ago

Review №133

Rating: 5

Date: 2 years ago

Review №134

Rating: 4

Clean and quiet room

Date: 2 years ago

Review №135

Rating: 5

We just need to commend one of your employees. Beverly Wilson helped our family in a sad situation. We held a memorial for my Mother in Law in one of your meeting rooms. Beverly saw to every last detail in the time of sadness for our family.

Date: 2 years ago

Review №136

Rating: 4

Very friendly staff. Up front and honest. Nothing left to assume or surprise you during your stay or checking out.

Date: 2 years ago

Review №137

Rating: 3

The room was very clean. Many reviews mentioned comfy beds. The bed is extremely soft and not good for anyone with back issue s

Date: 2 years ago

Review №138

Rating: 5

Needed a room for the night as we made our way from Michigan to Austin TX. This hotel was perfect. Staff was amazing, room was clean, located near highway, plenty of parking for the U-Hall.

Date: 2 years ago

Review №139

Rating: 5

Date: 2 years ago

Review №140

Rating: 4

Date: 2 years ago

Review №141

Rating: 5

Well kept Hotel. Beautiful, exceptionally clean room. Well appointed. Desk staff was friendly and accommodating. Anytime we come through, this will be where we stay.

Date: 2 years ago

Review №142

Rating: 5

Date: 2 years ago

Review №143

Rating: 5

Hyatt Park in Rockwall, Texas 1600 La Jolla Dr., Rockwall, TX 75087 This is a super hotel. I stayed there two nights and loved the bright lighting throughout the room and particularly in the bathroom where there was a make-up mirror with under lighting. The bathroom was supplied with large towels and had instant hot water in the shower which had a safety rail and an easy-to-operate-one-handle faucet. The room had a full-length mirror, comfortable chair, L-shaped couch, good refrigerator, big-screen TV, and a nice closet with lots of hangers, a safe, an iron, and extra bedding. The bed was comfortable with numerous huge/soft pillows and a beautiful white comforter; and the double-curtains made it possible to keep out the sunlight when needed. The heat and air conditioning were easily adjustable and worked efficiently. The entrance, lobby, lounging areas, TV s, cafeteria tables/chairs, and food choices were more than adequate with a market to purchase salads, sandwiches, candies, and drinks 24/7. I enjoyed two full breakfasts while there eggs, ham, bacon, potatoes, cereals, fruits, juices, waffles, bagels, and a choice of delicious varieties of coffee. The amenities included good parking, luggage carts, workout room, swimming pool, conference rooms, and washer/dryer/microwaves on various floors. Most importantly, each and every staff member was exceptionally friendly and helpful. They went out of their way to help me when I accidentally misplaced my iPhone. Nothing makes travelers feel any better than to know that they are surrounded with staffers who care about them as individuals. I am grateful to be able to recommend Hyatt Place Rockwall, Texas to any and all.

Date: 2 years ago

Review №144

Rating: 5

Date: 2 years ago

Review №145

Rating: 5

The friendly, nice and professional staff, made my stay easy. Clean rooms, bed sheets, covers, blankets, and clean bathroom. Essential amenities available. Very good location near the lake, shopping centers, and restaurants.

Date: 2 years ago

Review №146

Rating: 5

Excellent service

Date: 2 years ago

Review №147

Rating: 5

Amazing

Date: 2 years ago

Review №148

Rating: 3

Nice, clean and new hotel, everything great even it is a little far from Dallas. Service at night shift was terrible. I got upgraded to suite room a day before check in and they downgraded my room after checked in and their excuse is that I told them to downgrade it. So they just ignore me and don t respond. Microwave is extremely dirty. No hair dryer in my room and they can t find one cause all room sold out while I still able to book room online ?? Omg!

Date: 2 years ago

Review №149

Rating: 5

Date: 2 years ago

Review №150

Rating: 1

If I could give no stars I would. Worst hotel stay Ive had in years. Night manager didnt follow up on complaints. The 4th floor was so full of pot smoke that we had to put a towel under the door. Adults running up and down the hall, slamming doors, throwing furniture, yelling ALL NIGHT!! Literally threw away 300 dollars because no sleep was had. My husband brought it to the attention of the morning staff and was told sorry, theres nothing I can do except charge the other person for smoking. Will NEVER stay here again. Beautiful property that is HORRIBLY managed.

Date: 2 years ago

Review №151

Rating: 5

The front desk service was great. Staff was friendly and helpful. Rooms were clean and comfortable. With COVID, we look for signs that the place we stay take cleaning seriously. We felt like Hyatt Place/Rockwall does take cleaning seriously.

Date: 2 years ago

Review №152

Rating: 4

Always have a great stay here and staff so friendly

Date: 2 years ago

Review №153

Rating: 1

Date: 2 years ago

Review №154

Rating: 1

The rooms and location were great. Booked my room the day before on my Hyatt App that I use often. It then sent me a notification I had booked 3 rooms. Immediately called Hyatt Rockwell and girl assured me would fix and remove the 2 other rooms which would deduct 3 times the points due to paying points/cash. The next day I checked in and still had 3 rooms booked!!! Again this girl assured me it would immediately be fixed. The next day I checked and yep was still on there. I called the Hyatt Rockwell manager and yep again, assured me it would be fixed and she would call me back. 3 days later and nothing fixed and zero call backs. Have stayed in Hyatts often for so many years but this will end it.

Date: 2 years ago

Review №155

Rating: 5

Date: 2 years ago

Review №156

Rating: 5

Excellent

Date: 2 years ago

Review №157

Rating: 5

Absolutely will be back. Clean rooms and very friendly staff. Spacious rooms and the breakfast was great.

Date: 2 years ago

Review №158

Rating: 5

Date: 2 years ago

Review №159

Rating: 5

Date: 2 years ago

Review №160

Rating: 5

Nice clean good breakfast

Date: 2 years ago

Review №161

Rating: 5

Clean and spacious room.

Date: 2 years ago

Review №162

Rating: 5

Great hotel

Date: 2 years ago

Review №163

Rating: 5

We love this hotel. We stay here a lot and it s always a pleasant experience.

Date: 2 years ago

Review №164

Rating: 5

Date: 2 years ago

Review №165

Rating: 5

Very clean hotel and friendly staff. Close to restaurants and the harbor.

Date: 2 years ago

Review №166

Rating: 4

Everything was very good, the only thing I didnt like was that when we arrived there was no one at reception and there was a sign to call a number to be attended to and it really took a long time.

Date: 2 years ago

Review №167

Rating: 5

Date: 2 years ago

Review №168

Rating: 2

Date: 2 years ago

Review №169

Rating: 5

This is a great hotel with a wonderful staff. If you are in Rockwall or the surrounds, this is where I would recommend you stay. I am a local and I was there for an event, but took a tour throughout. Really nice rooms, great set-up and dont forget the amazing staff!

Date: 2 years ago

Review №170

Rating: 4

Date: 2 years ago

Review №171

Rating: 4

Date: 2 years ago

Review №172

Rating: 5

Our stay was great! We enjoyed the spacious room which had a couch as well as a bed. It made inviting guest over seemless! I didn t wake up Early enough for breakfast but I m happy breakfast was included! We bought some snacks from downstairs and I felt they were Not overpriced! I would recommend

Date: 2 years ago

Review №173

Rating: 5

Date: 2 years ago

Review №174

Rating: 5

Very nice and clean place

Date: 2 years ago

Review №175

Rating: 5

Staff very helpful and carring. Breakfast is great..and safely served.

Date: 2 years ago

Review №176

Rating: 1

Check in time was 3pm...Room wasnt ready until almost 5pm and the lady at the front desk acted like she couldnt care less... Then when I finally could check in, the credit card reader said approved but her register/PC said declined so she had me do it 4 times over and over. I told her, hey so these arent going through are they? because this reader says approved...She said oh no theyre being declined by your bank. Then on attempt 5, it finally went thru on her end. Well, guess what..ALL 5 CHARGES went thru! So I paid for my room FIVE times coming out to over $800! I showed her my phone and asked her to do something because I cant afford to take that hit and then wait for a week or two to get the money back. She said theres nothing I can do, theyll eventually get dropped from pending status and the money will be returned...then looked past me and asked the next customer in line how she could help them. The incompetent lady charges me 800 bucks for a $157 room and has the audacity to dismiss me like that? Hell no. Dont stay at this dump

Date: 3 years ago

Review №177

Rating: 4

Overall good

Date: 3 years ago

Review №178

Rating: 4

Date: 3 years ago

Review №179

Rating: 4

Very nice NEW rooms. Right next to Saltgrass Cant be beat.

Date: 3 years ago

Review №180

Rating: 5

Pros: cleanliness, rooms, location, staff would definitely recommend! Cons: fridge barely keeps drinks cold (my only con)!

Date: 3 years ago

Review №181

Rating: 5

Great staff

Date: 3 years ago

Review №182

Rating: 5

We have been traveling for a week. This is by far the best hotel we have stayed. The rooms are SPACIOUS. We intended on arriving early, but ended up checking in late. We wish we had been here earlier so we could enjoy the large area. There are plenty of plugs in the room for everyone to charge electronics.

Date: 3 years ago

Review №183

Rating: 5

Great place to stay. The staff is always nice and friendly.

Date: 3 years ago

Review №184

Rating: 5

Date: 3 years ago

Review №185

Rating: 5

We were upgraded to this suite. Very nice indeed. Returning this week.

Date: 3 years ago

Review №186

Rating: 4

Overall a nice hotel and staff was very nice but my son got locked in the bathroom which was a little traumatic. The gentleman that helped him get out was very nice. There was no hot boxes left when we went for for breakfast but they cooked us what they had left which did not have any eggs so it was not very good.

Date: 3 years ago

Review №187

Rating: 4

Date: 3 years ago

Review №188

Rating: 5

Date: 3 years ago

Review №189

Rating: 5

Date: 3 years ago

Review №190

Rating: 4

Very nice and clean room the people working here are great and helpful

Date: 3 years ago

Review №191

Rating: 5

Nice and clean

Date: 3 years ago

Review №192

Rating: 4

Our room was so nice & the price was very reasonable. My only complaint is that the room next to us was so loud in the middle of the night. Not the hotels fault but made it hard to sleep.

Date: 3 years ago

Review №193

Rating: 5

Date: 3 years ago

Review №194

Rating: 5

Great hotel. Clean. Friendly staff. Good breakfast. Its what I was looking for when I wanted a hotel.

Date: 3 years ago

Review №195

Rating: 1

Aracelli was incredibly rude and had an attitude the entire time...complete with an eye roll or 2. She seemed very annoyed and irritated that we were there. Isn t this your job? All you have to do is check people in and give us keys with a smile on your face. How does someone like this still have a job? Unacceptable.

Date: 3 years ago

Review №196

Rating: 5

Date: 3 years ago

Review №197

Rating: 1

Terrible service. They overbooked and gave our room away to someone else. Told us they looked for our information through the Expedia reservation wemade so they could contact us but couldnt I find a contact number. I am guessing thats because we made out reservation through Bookings??? What a joke! We had to drive 2 hours home because an all hotels nearby were all booked up by that point. My husband and made it home with my mom and two kids by 1 a.m. at night.

Date: 3 years ago

Review №198

Rating: 5

Date: 3 years ago

Review №199

Rating: 5

Clean and COVID safe. We were comfortable.

Date: 3 years ago

Review №200

Rating: 5

Date: 3 years ago