Panera Bread

Review №1

Rating: 4

Date: an hour ago

Review №2

Rating: 2

Panera has been my run to for a quick bite. I could always count on good food at a good place. This particular location was the closest to me. Stopped at the counter and didn t use the self service to order. The cashier wasn t a pleasant person to order, as if she was doing me a favor. Yet, asked me to answer the usual quick question tip. I did like I do all the time. My food was ready and I went to pick it up. My hot sandwich bread was stale and instead of the usual piece of bread, they placed a second bag of chips with my soup. I asked for bread and I was given a stare. Didn t wish to get into an argument with my limited time to grab a bite. Ate and left but guarantee won t come back here again.

Date: 2 days ago

Review №3

Rating: 1

Been on the sip club for over a year, rude employees, apparently customers have complained about me getting my drink that i pay for monthly. So i ve been stopped multiple times by employees refusing my drink and honestly i d rather just cancel my membership than come back to this unwelcoming environment. 0 stars if i could, thanks a lot for making this convenient plan such an issue!

Date: 6 days ago

Review №4

Rating: 5

Date: a week ago

Review №5

Rating: 5

We love ordering Panera on the fly now that they offer pick up via the drive through window. Works well especially when traveling on the road. Home delivery is excellent as well. If you haven t tried out thru Sip Club, you should. For unlimited drinks and free delivery, it is a must!

Date: 2 weeks ago

Review №6

Rating: 5

Date: 2 weeks ago

Review №7

Rating: 3

Since Paneras opening, Ive been a regular customer, but I sense poor management. Ive reported restroom issues, including urine odors and lack of toilet paper and hand soap. This morning, I had to fetch hand soap from the mens bathroom. Previously, I found a dirty plate at 7:00 AM, indicating inadequate overnight cleanup. An employee confided that the previous nights closer didnt perform well. With diverse newcomers to our area, I worry about a growing carelessness.

Date: 2 weeks ago

Review №8

Rating: 5

Date: 3 weeks ago

Review №9

Rating: 4

Date: 3 weeks ago

Review №10

Rating: 5

Great place to go

Date: 3 weeks ago

Review №11

Rating: 1

Rude AF 5 years later and nothings changed! Service

Date: a month ago

Review №12

Rating: 1

Ordered a side of Mac n cheese and it was ice cold then I went to ask them if they could heat it up & the worker proceeded to grab my bowl and another co worker stopped her and said to give it back to me because they can not take food back and I had to heat it up myself in the microwave they have in the front. Not sure if this is a thing or what but I was baffled.

Date: a month ago

Review №13

Rating: 5

Can t beat soup and a sandwich with fresh ingredients. Made my tummy feel so good. The restaurant was a little messy at this location but always love the food.

Date: a month ago

Review №14

Rating: 5

Panera is definitely our go to place for a delicious sandwich,soup and salad. We love the atmosphere and the overall service is great! If we need any kind of assistance the management team is always helpful.We definitely are looking forward to our next visit..

Date: a month ago

Review №15

Rating: 1

Came here at 8:35 and they said they were closed. Almost 30 minutes before they were supposed to close.

Date: a month ago

Review №16

Rating: 5

Date: a month ago

Review №17

Rating: 1

TODAY ORDERED THE CHEESESTEAK HOT SANDWICH AT THE DRIVE-THRU WAIT TIME WAS ABOUT PAR GOT IT HOME AND FOUND A SANDWICH WITH MOSTLY BREAD, THERE WAS HARDLY AND MEAT OR VEGGIES AS DESCRIBED ON THE MENU -- I CALL IT REAL STINGY ON THE MOST IMPORTANT PART OF THE MEAL, SPEND $16.80 AND NOW AN HOUS LATER IM HUNGRY... WILL NOT MAKE THAT MISTAKE AGAIN ...UHG

Date: a month ago

Review №18

Rating: 1

Picked up an order. The young woman in the kitchen was rude. When she gave me my order she threw it at me. There was soup in the bag. I am a senior citizen. Is this how she treats everyone

Date: 2 months ago

Review №19

Rating: 3

Date: 2 months ago

Review №20

Rating: 5

Food always delicious and consistent

Date: 2 months ago

Review №21

Rating: 2

This experience seemed particularly petty. I went to the drive to you to pick up an online order. The person at the drive-thru advised only drive through pick up orders could be picked up from the drive-thru(understandable). Since I was already in line and had to go all the way through the line and pass the window, I asked could we make a 1 time exception. She repeated herself along with the supervisor doing the same.comes which I felt was unnecessary I went inside to get order and it was sitting right next to the drive-thru window............ I thought it was a complete waste of time having to park my car and come inside when the order was within arms reach of the drive thru cashier. Certain circumstances would call for such behavior but when its not busy and my order was small (one bowl of cream cheese) Im not sure why accommodating a customer wouldve been such a big deal.

Date: 2 months ago

Review №22

Rating: 3

I didnt like the food. It was pretty bland even for a salad but I got a Southwest style salad and the chicken seemed a little rubbery maybe Im just not a Panera guy that was my first time. Wont go back

Date: 2 months ago

Review №23

Rating: 3

Extremely slow drive through considering there was only one other car in line and there was not one person inside the restaurant! Giving grace because the employee was probably new though since he repeated order multiple times as I was ordering. Food took forever. Bagel was very well done and a different cheese than normal was on both sandwiches which was not good. Possibly they changed the recipe or they were out of the normal cheese and substituted without asking. Not sure but I got the same sandwich in Arlington last week and it was delicious.

Date: 2 months ago

Review №24

Rating: 5

Date: 2 months ago

Review №25

Rating: 4

We just wanted a pastry and to chill a bit and staff was quite enjoyable

Date: 3 months ago

Review №26

Rating: 1

This isn t for the entire store but an extremely unprofessional employee. I d give you her name but after calling me rude she refused to tell me so I m on Google now leaving this instead. Great job with customer service guys!

Date: 3 months ago

Review №27

Rating: 1

Went here for dinner with my family and was told they are out of bread, how does a business run out of the main thing that they sell. SANDWICHES and the name is PANERA BREAD, very disappointing and makes no sense when they are open for a little while longer.

Date: 3 months ago

Review №28

Rating: 1

Catering/Service manager ALEXIS is very unprofessional. Placed a catering order couple days in advance so that way nothing happens, day of, they deliver my food to a hospital for nurses an hour earlier expecting nurses to eat food that s been sitting for a while. Saying the soup will be the only thing and that they can send soup. Also had the audacity to tell me I could have picked it up and brought it myself! She didn t even know where I m coming from! And if the services are provided why not? She tried to find all excuses but bottom line is I ll never do catering with them ever again! And Alexis needs more customer service training! If she s an employee with Panera it s not a good look!

Date: 3 months ago

Review №29

Rating: 4

Always satisfied with the quality of the food

Date: 3 months ago

Review №30

Rating: 4

Date: 3 months ago

Review №31

Rating: 1

I have ordered from here several times through Uber Eats or Doordash and every single time something is missing, DO BETTER, TRAIN YOUR STAFF BETTER!

Date: 3 months ago

Review №32

Rating: 5

Great service and excellent food. The tables, floors, carpets, and restrooms are all dirty. I watched 2 different individuals do a horrible job of not cleaning off tables. It was like watching a cartoon. The young lady who took our order was superb and the food delicious.

Date: 4 months ago

Review №33

Rating: 2

First and last time for this place. Pecan braid was served at room temperature. When I asked them to heat they directed me to a self service microwave that does not work. The same person had to heat the braid then tested it with back of index finger for warmth. For tea they hand you an empty cup and make your own. No milk for hot English Breakfast tea. McDonald s does a better sausage egg sandwich. Bread was average. Sausage was below average as was the egg. Never again

Date: 4 months ago

Review №34

Rating: 5

We went through the drive through and the young lady working the drive through was very pleasant. The food we ordered was delicious. I got the Italian roasted sub and my daughter got the bacon avocado melt. We were very satisfied with our sandwiches. Highly recommend 2thumbs high! Thank you

Date: 4 months ago

Review №35

Rating: 5

Date: 4 months ago

Review №36

Rating: 1

Mid food, out of everything, didn t even give a knife to spread my cream cheese on the bagel

Date: 4 months ago

Review №37

Rating: 5

Your service leader Alexis is wonderful.

Date: 4 months ago

Review №38

Rating: 3

Food qualiyy was meh.

Date: 4 months ago

Review №39

Rating: 4

Date: 5 months ago

Review №40

Rating: 1

Very bad experience 4 tables were removed from the place because we had been waiting for more than an hour for a coffee. I love the food but the service and the time were very bad. What a shame this was on 04-25-2024 at 12:00

Date: 5 months ago

Review №41

Rating: 4

Foods good but prices are really high.

Date: 5 months ago

Review №42

Rating: 5

Picked up sandwichs and soup. Food was great and served pretty quickly.

Date: 5 months ago

Review №43

Rating: 5

Tanya was very sweet very friendly and very helpful. She answered all my questions and even gave helpful advice on what was good. The food was delicious as well.

Date: 5 months ago

Review №44

Rating: 5

Date: 6 months ago

Review №45

Rating: 5

Date: 6 months ago

Review №46

Rating: 3

the employees are very nice. but the drive through is extremely slow. i hop in line and there s only one person ahead of me and it takes like 15 minutes for me to be able to get served. sometimes if there s more people ahead it takes 20-30 minutes. there s been times where i ve hopped out of line because it s simply taking too long. it s faster to just go inside.

Date: 6 months ago

Review №47

Rating: 5

Date: 6 months ago

Review №48

Rating: 1

Third time I have been to this place and they are out of everything. You would think they would figure out how to plan for the amount of people in the area.

Date: 6 months ago

Review №49

Rating: 4

Date: 6 months ago

Review №50

Rating: 1

The place was not busy, but we stood at the counter while the cashier kept busy elsewhere. She did tell us she would be right with us...not true...we waited for about 10 minutes and then left. We will not go back and will advise others not to go. Doesnt deserve a one star, but there was not a zero.

Date: 6 months ago

Review №51

Rating: 5

Date: 7 months ago

Review №52

Rating: 5

Date: 7 months ago

Review №53

Rating: 5

Date: 7 months ago

Review №54

Rating: 5

I tried several times bagels and coffee. The food has good quality and the taste was great regarding cinnamon and evirithing bagels. Price is fair and I the place is clean and tidy. Plenty of parking so that you wont have any kind of problem with this topic. I took my breakfast there so I cannot talk about the drive thru service. But I had a good time while eating and enjoying my food and drinks. In the early morning is almost alone so you can take a time while heading to work. Definitely Ill go back again.

Date: 8 months ago

Review №55

Rating: 5

Date: 8 months ago

Review №56

Rating: 5

Was really good but the staff was not very attentive. I was missing one of my sandwiches and waited 5 to 10 minutes to hunt someone down cause there was no one tending the counter.

Date: 8 months ago

Review №57

Rating: 5

Amazing soup n sandwich

Date: 8 months ago

Review №58

Rating: 5

Soup is great on a cold day

Date: 9 months ago

Review №59

Rating: 1

Miserable. They don t care for the customers. They don t make the food to order. They re deliveries are always missing items. Staff and management will not do the right thing when they mess up.

Date: 9 months ago

Review №60

Rating: 1

Very expensive sandwich. A whole steak and cheese sandwich was tiny, and 83% bread. Ill not get ripped off again. Panera is awful.

Date: 9 months ago

Review №61

Rating: 2

I went to Panera today and was disappointed ! The girl at the counter advised me to use the kiosk instead of her taking my order. I got my food ordered and went to sit down. The restaurant was not busy but there were NO clean tables floors were dirty with trash. Customers continued to come in. The lady at the front counter was busy cleaning off tables so she just told them to use the kiosk. I choose fruit as my free item. When I received my order the fruit mainly consisted of cantaloupe l! Currently cantaloupe cannot be eaten because it has salmonella. So I took it back up to the window and told them about the cantaloupe and said y all should not be serving it! That restaurant needs a lot of help!

Date: 9 months ago

Review №62

Rating: 3

Food okay. It was cold at first and half was missing.

Date: 9 months ago

Review №63

Rating: 5

Sometimes, I just need a change of scenery, even if Im hovered over my laptop, absorbed in my work. Pamera Bread offers the perfect balance of quiet anonymity with a warm welcome to every guest. Thank you for a comfortable, productive, and delicious day at the office. :)

Date: 9 months ago

Review №64

Rating: 4

Excellent like always

Date: 9 months ago

Review №65

Rating: 5

Love the pick 2 option. Had the Broccoli and Cheese soup x2 days in a row! Soooo good and nice and hot when you get it! It does come with French bread to dip it in. But just be aware that bread gets hard pretty quick. I also accompanied it the the Napa Almond Chicken Salad sandwich . The half was enough and filling along with the soup. They no longer serve Hibiscus tea fyi but I did have the Agave Lemonade and that was really good. Ladies at drive thru always nice. My father was admitted at Resolute Hospital down the street and this was a quick drive thru order so I could get back.

Date: 9 months ago

Review №66

Rating: 2

Ordered soup & Greek salad to go. Drove home (6miles) and discovered I got the soup, no salad. Still charged for it. Very unhappy.

Date: 10 months ago

Review №67

Rating: 2

Date: 10 months ago

Review №68

Rating: 5

Date: 10 months ago

Review №69

Rating: 5

They failed me with the sour dough bread for my soup. It was 5pm and it was a little expensive for the piece (1/2) of the sandwich and a cup of soup 19.00

Date: 10 months ago

Review №70

Rating: 4

The food is good. Customer service not, especially with their high prices

Date: 10 months ago

Review №71

Rating: 5

Their soups are the TRUTH! delicious squash soup especially!

Date: 10 months ago

Review №72

Rating: 5

Excelent as always.

Date: 11 months ago

Review №73

Rating: 5

Date: 11 months ago

Review №74

Rating: 3

Food is always good. This time was a bit annoying. Wanted a caprese sandwich but was told they were out of the Bagget bread. Asked if we could swap out the bread for another type and was told no because it s a specialty item I ve worked in food service when I was younger for over 5 years and nothing annoys me more than places refusing simple things like this. I ll pay full price or even an up charge to have a different bread type, especially when it s out of my control. Why is using a different bread such a hassle? Just frustrating.

Date: 11 months ago

Review №75

Rating: 4

Not many vegetarian options

Date: 11 months ago

Review №76

Rating: 3

We order online but the restaurant was close because they don t have enough worker We had to use drive thu but the line was long and we wait so long So why they just give the bag in the front door Food : 5/5

Date: 11 months ago

Review №77

Rating: 4

Date: 11 months ago

Review №78

Rating: 5

Love their chicken salad. Love tuna salad. All their soups.... everything is great. Desserts are so good!!!

Date: 11 months ago

Review №79

Rating: 5

Echo is the absolute nicest person here Thank you for making my daily visits amazing Food

Date: 11 months ago

Review №80

Rating: 4

Always dependable for a fresh hot and tasty lunch! One of my favs- chicken cordon blue (sadly it doesn t come in a half like many other sandwiches ?!) but had to have a cup of turkey chili too - along with a cute pumpkin cookie !

Date: 11 months ago

Review №81

Rating: 5

Thee best service, food, and beverages. Perfect spot to relax and edit photos or get that workflow going. You have to join the Beverage club. Best lemonades in the world chico!

Date: 11 months ago

Review №82

Rating: 5

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 4

My only complaint is that I m a sips reward member and sometimes I just want to swing through the drive thru at 8:45pm to grab my drink quick but they already have it closed even though they don t close until 9. The front doors are closed too. I feel that they should be open til 9 if that s their hours.

Date: a year ago

Review №85

Rating: 1

The drive through staff members are so rude when all I want is a drink through the Sip Club and not order anything else off the menu. They act like it s a hinderance to them to have to only make a drink for my order. That s the way the sip club works, if you have an issue take it up with the company you work for.

Date: a year ago

Review №86

Rating: 1

Its 3pm in the afternoon and this restaurant has no cups! Wow...what kind of restaurant does that smh...

Date: a year ago

Review №87

Rating: 1

Update: Tried this Panera again and FOR THE LOVE OF GOD, HIRE SOME PEOPLE WHO CAN READ YOUR MENU!! I ve been here a few times and EVERY TIME there s ingredients missing from my sandwich!! Ordered a frontega chicken sandwich, there was barely any chicken, nearly no sauce, and was missing two of the main ingredients to the sandwich! These people screw up a simple one item order more than half the time I go there! Was also charged for an extra side of sauce that was not received! So disappointing!! I really wish Panera would hire some workers with common sense to read their menus before attempting to put together a simple order.

Date: a year ago

Review №88

Rating: 1

I didnt like the experience, the sweets had fly, the coffee had no flavor, it tasted like water. And the cheese soup with bread did not meet my expectations, I do not recommend it.

Date: a year ago

Review №89

Rating: 4

Young staff member less than enthusiastic about taking my order. 1st time there, and I was asking about a couple of items on the menu. She seemed inpatient even though I was the only one in line. And appeard irritated at the 2 questions I asked about the menu. The food and the atmosphere were great, though. Staff needs more customer service training.

Date: a year ago

Review №90

Rating: 1

Place was very unclean, all tables was dirty, I had to ask one of the 3 young ladies standing at the register to clean a table. I felt like I was robbed, because food tasted bad. Parking: Not many cars there at all. Not hardly any customers .

Date: a year ago

Review №91

Rating: 4

We did the self service kiosk to order a salad and sandwich. Surprised by how few soup options there were. The salad was pretty good, had a lot of wilted lettuce in it though.

Date: a year ago

Review №92

Rating: 2

Ham and Gouda sandwich was hard and had no flavor. Overrated!!

Date: a year ago

Review №93

Rating: 4

So Ive visted this Panera Bread via drive through alot and sometimes the food quality is honestly hit or miss. However today I had an opportunity to walk-in, order food and work from a table and this experience has improved my rating of this Panera. The atmosphere isnt outta of this world for a Panera bread but its generally clean, the food inside was better and fresher, and its just been a good vibe. If you have time go inside and order your food and enoy the calm music and chill vibes.

Date: a year ago

Review №94

Rating: 1

TANIA is the most disrespectful person everrrr. We ordered food snd they literally sprinkled chicken on both of our sandwich s . Paid $24 for nothing but bread, she told me to come in for a refund. I drive there and she tells me she doesn t have the authority to do anything about it. Soo she wasted my time & my money. She took our $24, she took the sandwiches back and then walked away from me mid sentence. She was absolutely awful, rude and had an ugly personality!

Date: a year ago

Review №95

Rating: 5

Date: a year ago

Review №96

Rating: 5

Good food.

Date: a year ago

Review №97

Rating: 4

Date: a year ago

Review №98

Rating: 1

We ordered the family feast with Mac and cheese and the girl said that wasn t on the menu. I showed her the menu on the website and she she didn t know because it wasn t an option on the computer. Understandable. But if just saying no. How about we fix it or find away. She just gave us a blank stare.

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 5

Date: a year ago

Review №101

Rating: 1

Date: a year ago

Review №102

Rating: 5

Husband and I were excited to show the kids, while family loves it here

Date: a year ago

Review №103

Rating: 1

Always check your food in this location. And don t start eating your sandwich in the dark I ordered a Napa almond chicken salad sandwich . I ended up with some chicken salad on a Cinnabon bread ? It was not a pleasant surprise, . What a waste of money !

Date: a year ago

Review №104

Rating: 1

The service was good through the drive-thru. This is the second time I have ordered a soup that is supposed to have chicken, and there is NONE in the soup. When you are charged almost $7.00 a cup, you expect to get what is advertised on the menu, mostly broth with tiny noodles or vegetables; for the price of Panera, you should do better for your customers. Ive pretty well made up my mind not to buy anything but bagels from your store. Im so disappointed.

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 4

Was decent food menu just needs to clarify some of its choices

Date: a year ago

Review №107

Rating: 2

Smokehouse bbq sandwich was delicious but a tad lacking on the bbq sauce. My bbq chicken salad came without any chicken, for the second time at this location! Unfortunately i didnt catch it since this was going to be my work lunch so it took a couple hours for me to notice.

Date: a year ago

Review №108

Rating: 1

Panera is overpriced and they have subpar standards. I ordered a 1/2 sandwich and salad today, 11/8, and luckily looked in my bag before I drove too far away. I found what looked like someone s partially eaten roll in my bag. I went back through the drive thru and questioned why something like that would be in my bag. I was told that it was a torn baguette and it is Panera s policy to tear the bread, not cut it, so it looks more rustic . I reiterated multiple times that it looked like bread that was partially eaten. The employee gave me another torn baguette in a bag and I left. So, they can give me a second piece of torn bread in a bag but they threw the first piece of bread in the bag with everything else? What a mess. There are many places to eat in the shopping center so Panera is now off my list. Update 2/12/2023: They re back at it! $18+ for a drink, cup of mac & cheese, a sandwich with the wrong (and burned) bread with barely any meat on said sandwich.

Date: a year ago

Review №109

Rating: 4

Had to order on the machine and it was difficult

Date: a year ago

Review №110

Rating: 5

Parking: Good parking. Wheelchair accessibility: Im in a wheelchair. Yes Food : 5/5 |

Date: a year ago

Review №111

Rating: 5

good place to eat and drink some coffee

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 1

I dont think I will eat dinner at this Panera again. No tables were clean, there were bread crumbs and spills everywhere. When I did see a member of staff wipe a table they missed half of it and wiped the crumbs on to bench seats or onto the floor. We sat at a table in the back. Our food was not hot (soup and sandwich) which had to be sent back TWICE to get it HOT and not almost or just warm.

Date: a year ago

Review №114

Rating: 4

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 5

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 1

Ordered some cinnamon rolls and hot chocolate with my kids and the quality of their food is horrendous. Their hot chocolate is nothing more than hot water with maybe a drop of some chocolate substance, the worst Ive ever been so grossly overcharged for. I most certainly wouldnt waste my money at this establishment when there are far superior places with with tasting food at more reasonable prices.

Date: a year ago

Review №119

Rating: 1

My son went to Panera for dinner came home with this Mac and cheese with two slices of bacon and nothing but soup, no sandwiches because they were all out of bread. Panera Bread with NO bread, seriously?!!!

Date: a year ago

Review №120

Rating: 2

I ordered Flatbread after seeing a picture of the item on the wall. However, what was presented to me was a far cry from the picture. I complained and the server said she would have a new one made. When I picked up the order, the cook simply placed more cilantro on the Flatbread. I decided not to complain again because I didnt want the cook to sabotage my food. If they sell a food item and display a picture of that item, it should look like the picture or get another cook. Disappointed customer!

Date: a year ago

Review №121

Rating: 1

Pretty disappointed we ordered a cup and a bowl of chicken noodle soup this is all it had inside we paid over $15+ for chicken broth. I went drive thru so I obviously didn t open our soup till I got home. (It was soup for my sick family, I suggest just making it if you have any energy left in you.) I wont be emailing in my receipt... I DID NOT KEEP IT -___-

Date: a year ago

Review №122

Rating: 1

This was my first and last time at a Panera Bread. This place hypes itself way too much in their advertising to serve this quality of food.

Date: a year ago

Review №123

Rating: 1

I feel its a waste of time looking at all the negative reviews but, here goes. I love panera. Its the one treat I allow myself once in awhile. Usually the only issue is missing chips. I let it go because thats not what I go for. Window staff is amazing. Its clean, and when made correctly...the food is delish. I always get the roast turkey Avocado BLT. ALWAYS. Sometimes they can be stingy on the Avocado but rarely. Tonight... was a joke. The AVOCADO was just traces of it on the wrapper...smears basically. There was NO Avocado. Its IN the name of the sandwich for Petes sake.... people. Get it right!

Date: a year ago

Review №124

Rating: 2

Just ordered two of the chipotle chickens flatbread and came home to open the box thinking I got the wrong order. Both of the pizzas look like cheese pizzas with just bacon and little bit of tomatoes. There was no cilantro, chipotle sauce, or chicken AT ALL. Very disappointed considering there s no Panera where I moved too, so coming home I look forward to it. Everyone wants to get what they ordered, not something less. New Braunfels panera has been slacking

Date: a year ago

Review №125

Rating: 5

Super strong coffee

Date: 2 years ago

Review №126

Rating: 1

placed a curbside order for a cookie and a fountain drink at 8:20pm, arrived 10 min later and waited 45 minutes after closing for anyone to bring my order out. multiple employees walked out and saw me waiting with my headlights on and just walked right past me. this on top of countless other times ive waited 30+ minutes on curbside and ended up having to walk in and get it myself from a kid sitting on their phone behind the counter. i hate this panera!! if you have the time drive to san marcos.

Date: 2 years ago

Review №127

Rating: 5

Date: 2 years ago

Review №128

Rating: 5

Alexis the general manager is absolutely amazing there is an error with our order last week and she went above and beyond to make it right I will be forever grateful for the great service the staff and Alexis gave me at this Panera bread in New Braunfels

Date: 2 years ago

Review №129

Rating: 5

They have great broccoli soup

Date: 2 years ago

Review №130

Rating: 1

avoid this location at all cost, force it to be closed!! given the quality of food preparation, the constant filthy state of the cafe and the horrible service for online/app based pick up and delivery service, this Panera has no valid reason to remain in business. When you do call for help because they made a mistake on your order (which in my experience has been every order) they are rude and don t offer any proper solution to fix their mistake. Simply stated the management here and the team they employ do not care about the customer experience.

Date: 2 years ago

Review №131

Rating: 5

This is the best place ever when our card declined they felt bad and gave it for us for free!!! Love you pandora

Date: 2 years ago

Review №132

Rating: 2

Date: 2 years ago

Review №133

Rating: 1

Worst fast food restaurant in all of New Braunfels. I Placed an order online and I arrived at 8:58pm after receiving a confirmation that my food was ready. Instantly I was greeted with Were closed, and was told they threw away my food, the boy also said they had, Already reverse the transaction and refunded my debit card. The next morning my 74 year old father called in to ask why he was charged for the food and they proceeded to call him a scammer. This is after he read off the order number among other details to confirm his story. Now they are saying he must print out the order and bring it in as proof and they will remake the order. This place is run by kids and they are rude. I will NEVER eat at another Panera Bread again in my life!

Date: 2 years ago

Review №134

Rating: 5

Love the Green Goddess salad. Its what I usually order. Pastries are always enticing but, so far, Ive managed not to answer their tempting siren song. Some day, though ...

Date: 2 years ago

Review №135

Rating: 5

Panera has many options available from soups, salads and even sandwiches. Perfect place to meet for a business meeting over lunch. Vegetarian options: Lots of salads available. Dietary restrictions: Gluten free options. Parking: Plenty of parking available.

Date: 2 years ago

Review №136

Rating: 4

Generally healthy food prepared quick

Date: 2 years ago

Review №137

Rating: 1

This was the dirtiest Panera Ive ever visited. Staff was more interested in eating the Dominos Pizza they just had delivered than catering to customers. Food on the floor and tables with an abundance of staff doing absolutely nothing. Poorly managed and food was not good.

Date: 2 years ago

Review №138

Rating: 1

Steak & white cheddar, missing the other condiments. Tried to give this place a 2nd chance. AVOID AT ALL COSTS.

Date: 2 years ago

Review №139

Rating: 4

Great salads

Date: 2 years ago

Review №140

Rating: 5

The staff are friendly and the food is always fresh! I thoroughly enjoyed my sandwich!

Date: 2 years ago

Review №141

Rating: 5

Date: 2 years ago

Review №142

Rating: 5

Food was amazing. And I loved the cursing that came from the back kitchen.

Date: 2 years ago

Review №143

Rating: 5

Date: 2 years ago

Review №144

Rating: 2

Apparently this location frequently has online orders stolen from the pickup shelf. This is very inconvenient for any delivery drivers

Date: 2 years ago

Review №145

Rating: 1

Disappointing. Panera used to be a favorite but lately the food has been off. I ordered via a delivery app. Mango smoothie, new Signature Take Chicken Sandwich, mac and cheese. The mango smoothie wasn t blended well and tasted powdery. The new Signature Take Chicken Sandwich (with added avocado) was subpar. In addition, the avocado was brown and had to scrape it off.

Date: 2 years ago

Review №146

Rating: 5

Ok generally I love Panera.... this is the first time Ive had an issue. We rarely eat here because its fairly pricey, but delish for sure. Today: Delicious as always but for the $15 a plate I expected more than 3 peices of chicken. Sad. The kids loved their pick two, and filled up and then had delicious deserts. Yum Heres where it gets interesting..... On the other hand.... this car pictured is an employees car. After having a smoke break with us on the patio, he walked to his car parked in the front first parking spot, and went to put on deodorant in front of all of us eating. Pulled up his shirt after smoking a cigarette on the patio with us, rubbed some deodorant on and decided to move his car over a few inches to the west, i guess it was too close to curbside? While it was loud and obnoxiously all weird I cant get over the fact how rude he was. I could go a lifetime without seeing his awesome deodorant experience, or ever hearing his compensation car turn on again. The whole experience of food and a show was taken to new levels. Thanks panera, i can not say today was a pleasure. The food was tasty whole small though. I guess the car can compensate for that also. 5 stars only because this is the first time its been all that and generally the food is good.

Date: 2 years ago

Review №147

Rating: 2

Very frustrating experience. The kiosk didn t clearly notify me that a salad was out of lettuce. When I asked for a refund it wasn t clear if or when I was going to get it. Had to ask a second time and the woman seemed frustrated that I was making sure I got my $12 back for a salad with no lettuce.

Date: 2 years ago

Review №148

Rating: 2

Used to love this location. Tonight was the 2nd time there were missing items from my order and it was super lazily done. I ordered a half green goddess salad. Only. Came out to over $12. No chicken. No avocado. Egg not cut. No side. So I just paid $12 for a basic side salad. In a hurry I didnt have time to return- kinda the point of the drive thru. So sad. I feel like a lot of the food at creekside has gone downhill. This is a wasted opportunity for tourists staying near Gruene. Please note: pic attached is what this location used to be like. That was the 5 star panera I used to know.

Date: 2 years ago

Review №149

Rating: 1

Date: 2 years ago

Review №150

Rating: 1

I love Panera and we are new in this city, and unfortunately this is the first time than I m complaining about a Panera. Except by the food that was good, everything; service and the cleaning of the place were terrible. They don t take care of those details than make this brand be special. No service on front cashier, I have to go to kitchen and ask for more milk and countertops were dirty. Actually the whole place smells bad.

Date: 2 years ago

Review №151

Rating: 2

I ordered online, it told me 10 minutes for the order to be ready of 2 soups and a sandwich, it actually took 30 minutes, and they didnt give me 1 of the 2 soups. I was hungry and didnt check the order before I left, and they told me I had to come back to get a refund or the soup re-made, because they were very conscious of scammers. It was my first online order, and I probably am not going to place another one.

Date: 2 years ago

Review №152

Rating: 1

This is the worst Panera Ive ever been to. Seriously, dont come here. They barely have any pastries, the staff looks confused and lost, the food takes forever to be made even though the place is empty. The place is understaffed and the staff is undertrained. Had to wait like half hour for a hot chocolate, constantly asking and getting told to wait a bit longer. Terrible.

Date: 2 years ago

Review №153

Rating: 3

Date: 2 years ago

Review №154

Rating: 5

Love that coffee and those chocolate chip cookies are so chewy

Date: 2 years ago

Review №155

Rating: 3

The staff is overall friendly and helpful. I wanted to wait until I experienced both the drive-thru and an inside order before writing a review. I ve come to this location and sat inside as well as driven through the drive-thru. The drive-thru order wasn t as consistent as the in-person order. The tuna sandwich had one tiny spoonful of tuna on it, and they forgot to put butter in the bag I requested for my baguette. For the inside order, my order was made correctly, but the cookie was hard as a rock (I didn t realize until I was driving away). I ordered soup and mac&cheese for the inside order, so I m not sure if I would ve experienced the tuna sandwich problem I experienced during the drive-thru. The restaurant was clean, including the bathroom. I will return.

Date: 2 years ago

Review №156

Rating: 5

Date: 2 years ago

Review №157

Rating: 5

Date: 2 years ago

Review №158

Rating: 5

Date: 2 years ago

Review №159

Rating: 1

Ordered our food at 8:15pm . We were sitting waiting for our food and an employee (young lady) at 8:35 came over to us and said you know we do close in 20 minutes . At this point we had not even gotten our food yet and they were already trying to push us out the door and were completely rude to us . Also soup was really cold. Terrible experience .

Date: 2 years ago

Review №160

Rating: 1

Awful!! The 1/2 sandwich you see had two small bites taken out of it. This is the 3rd chance that I have given them before posting a review. Will NEVER come here again. So not worth the money, or time!!

Date: 2 years ago

Review №161

Rating: 4

Date: 2 years ago

Review №162

Rating: 1

My friend ordered chicken and rice for a mobile pick up order. She was not notified that when she opened the bag there would be broccoli and cheese soup instead. She has an allergy to broccoli and was not even given an alternative option. 0/0 Panera! Also the soup in question cost her $10 and she cant even eat it!

Date: 2 years ago

Review №163

Rating: 1

Check your order before you leave, especially if you order online. Its very disappointing to get home to find that the one thing you were looking forward to isnt in the bag. Its way too expensive to get the wrong food.

Date: 2 years ago

Review №164

Rating: 5

Clean quiet and friendly staff! Great place for a quick bite or to sit down for a long chat.

Date: 2 years ago

Review №165

Rating: 1

Consistently have had orders filled incorrectly. Tonight my daughter bought a Caesar Salad with extra chicken. Got home & there was no chicken on the salad. We paid @ $15 for a bowl of lettuce. They have also charged us for items that were substituted without our permission.

Date: 2 years ago

Review №166

Rating: 2

Great food but overpriced and not enough portions of food

Date: 2 years ago

Review №167

Rating: 5

I love ordering on the app, pulling up and having someone bring my order to me. My new favorite combo is the 1/2 tuna sandwich and cream of chicken wild rice soup. I previously tried the fast pickup, but there was issues, so I ll stick to doing curbside or dining in. Other than that, the fresh food is always amazing!

Date: 2 years ago

Review №168

Rating: 1

Worst experience ever, will not come back.

Date: 2 years ago

Review №169

Rating: 1

Not at all what I asked for. Only came with chicken, bacon and cheese, nothing else. With a bulk of the menu not available when I go through the drive thru I ordered a flat bread and received this. Minimal effort.

Date: 2 years ago

Review №170

Rating: 1

Ordered a stacked Mac and only received a grilled cheese no Mac. Tried calling no answer

Date: 2 years ago

Review №171

Rating: 1

Too expensive for average stuff. Not worth it

Date: 2 years ago

Review №172

Rating: 1

This is the second time weve ordered food from this location and definitely will be the last. Both times the order was completely messed up. This time we ordered a large blt turkey avocado sandwich. 1 peice of bacon for the whole sandwich and no avocado. Ordered the bunch of bagels which were also wrong and we werent given the two containers of cream cheese. This place is too expensive to screw up that much and that often.

Date: 2 years ago

Review №173

Rating: 5

This is one of the best locations I been to. Very friendly staff, very clean dining areas & restroom. Well maintained, clean. Food was perfect, nice & fresh, perfect portions. Will definitely coming back to this location.

Date: 2 years ago

Review №174

Rating: 3

presentation could use some work. smashed avocado on the wrapper and bag, sandwich was thrown together

Date: 2 years ago

Review №175

Rating: 1

This location is not very good compared to other Panera locations. I have come twice and they have been out of bread and croutons several hours before closing. It takes a long time to get any food kind that is ordered. They have subbed things on my orders without consent or explanation. Its not worth how much you pay for the level of service and the very disappointing version of food you receive.

Date: 2 years ago

Review №176

Rating: 3

Food not good service sucked

Date: 3 years ago

Review №177

Rating: 1

Horrible. People working at night are zombies

Date: 3 years ago

Review №178

Rating: 4

Onion soup is great! Chicken Caesar salad was very good!

Date: 3 years ago

Review №179

Rating: 2

I ve been a fan of Panera for years, but this location is below the usual standards of other Panera locations. I ordered the Asian Sesame Chicken salad and received a disappointing version of my usual go to salad. There was literally one slice of chicken on the salad and half the usual lettuce. The steak and cheddar sandwich was thrown together. The steak was only on half the sandwich. I ve been a long time customer of Panera, but this one is not up to par.

Date: 3 years ago

Review №180

Rating: 5

Big fan of Panera Bread. I come to this location often. Love the broccoli cheddar soup.

Date: 3 years ago

Review №181

Rating: 4

Date: 3 years ago

Review №182

Rating: 4

Its a pretty good bakery but you have to go early in the morning. After work theyre usually out of everything.

Date: 3 years ago

Review №183

Rating: 4

Date: 3 years ago

Review №184

Rating: 2

I think this is one place i liked better pre-COVID. Of course, that could have been because this location is just bad. They have two cashiers/runners who are indistinguishable from the customers. I used the kiosk to order, and the kitchen just never made the order. They tried to tell me another customer took my order, but there were no other customers except for dine-in. It took me over an hour to get an order of 2 chicken salad sandwiches and 2 cookies for takeout. They also got the side orders wrong. I guess it was easier to throw in a baguette than the salads we ordered. The food was fine- we had their chicken salad sandwich. Nothing great, but nothing to complain about besides it being sloppy.

Date: 3 years ago

Review №185

Rating: 4

Always excellent.

Date: 3 years ago

Review №186

Rating: 1

Went through the drive thru this evening and spent over $60 for 5 whole sandwiches and 1 flatbread. We were missing a whole sandwich, one sandwich was made incorrectly, and another had very little chicken was also missing items. This is the 3rd time being disappointed with this Panera. Very frustrating! Check your bags before leaving the drive thru!!

Date: 3 years ago

Review №187

Rating: 4

I got the broccoli and cheese bread bowl but the bread was really really hard and the soup was delicious but the bread not so much. I would ve said no to the bread if I would ve knew!

Date: 3 years ago

Review №188

Rating: 5

Good as usual!

Date: 3 years ago

Review №189

Rating: 5

Date: 3 years ago

Review №190

Rating: 1

I love Panera, but this location did not deliver. Cold Americano (shouldn t that be made to order?), wilted greens on salad, brown avocado with bad taste, no choice of side.

Date: 3 years ago

Review №191

Rating: 3

Bad experience my sandwich looked like it was just thrown together my sisters sandwich was half when we asked for a whole and when we asked for no tomato s they gave us tomato s overall it was not what I was expecting from the price I payed for it

Date: 3 years ago

Review №192

Rating: 1

To whom this may concern I was very disappointed in the no customer service at Panera bread in new braunfels. The lady looked at me as if how dare you enter our store at 815 hour to close was 9. No one approached my daughter and I as we waited to order. I waited approx 5 minutes with no assistance at all. What a shame a beautiful town with terrible customer service, By the way Panera bread is one of my favorite places to eat in San Antonio Texas. Management needs to improve

Date: 3 years ago

Review №193

Rating: 5

Date: 3 years ago

Review №194

Rating: 3

When I got to the drive thru, the price wasnt on the display and the worker didnt give me a receipt. Are the workers stealing money from this place? Smoothie tasted watered down. Very unpleasant.

Date: 3 years ago

Review №195

Rating: 1

me and my friend went to get some food and we ordered through the kiosks but we only got one set of silverware which was broken, neither of our drinks came out (even at the window where they said they would) and the staff was rude when I asked for another set of silverware as well as the missing drinks.

Date: 3 years ago

Review №196

Rating: 1

This place SUCKS. Problems every time I come here, I won t be back after this last trip. Food is super cold and they always forget to part of my order in the bag. Employees don t care.

Date: 3 years ago

Review №197

Rating: 5

Had not been to Panera for quite some time as I was not impressed in the past. Thos visit the choices were good and the food I ordered was excellent. Good quality and fresh. Service was friendly and helpful.

Date: 3 years ago

Review №198

Rating: 1

Spent almost $50 to feed my family and all we got was half made sandwiches and dry flatbread pizza. The sandwiches were pathetic to look at as they only put a couple pieces of meat on there. It was soooo bad, I Immediately lost my appetite If I m spending $50 for 2 WHOLE sandwiches..they need to look like WHOLE sandwiches. So disappointed.

Date: 3 years ago

Review №199

Rating: 1

Wont go back Over priced Sandwich was thrown together Soup had little taste Im one and done!

Date: 3 years ago

Review №200

Rating: 1

Date: 3 years ago