Panera Bread

Review №1

Rating: 1

Chili was only chili.powder and water. Terrible! Wish they still had the turkey chili with beans and veggies. This panera in midland really low grade standards.

Date: a day ago

Review №2

Rating: 2

Went in on Saturday. It was around lunch time. Only 2 tables were taken. Staff kept walking past counter and finally someone asked if I needed anything. One person started taking my order, abruptly stopped and another person came over and we started all over. The soup bowls used to be great. When you you order to go you get a blob of uncut bread. Wow.. The sandwiches were alittle better. They were thrown together with ryhme or reason. Please never get their pastries or breads. Flies all over the product. No coverings on any of them. Just nasty. This place used to be really good. Not any longer. Sad..

Date: 5 days ago

Review №3

Rating: 2

Terrible customer service. Coffee was not fresh and it s 9am. Took forever to give me an avocado toast. I was the only one in the drive thru and it looked empty. I m not sure why they always have such bad service here.

Date: a month ago

Review №4

Rating: 3

Date: a month ago

Review №5

Rating: 1

If you want food poisoning with all night Diarrhea, eat here! Never again!

Date: a month ago

Review №6

Rating: 5

Date: a month ago

Review №7

Rating: 1

I went here to work one day and heard the manager screaming at the employees nonstop. It was very sad to watch those kids be treated that way and they were constantly threatened to be sent home if they rested for even a second. Also, it was distracting and hard to work because of it, so I had to leave. I hope that gets sorted out for the sake of the employees.

Date: 2 months ago

Review №8

Rating: 5

Very happy with my order today. Ive been avoiding the Midland location for years due to unacceptable portion sizes and other issues. I heard that things have improved, and decided to give them a shot, and everything was perfect. Glad to have a good Panera in Midland again.

Date: 2 months ago

Review №9

Rating: 5

Date: 2 months ago

Review №10

Rating: 3

The food was good. I enjoyed my sandwich. The interior needs some attention. The bench seats are peeling making it look shabby. My largest complaint is that they use Midland water for their beverages. Tea and Midland water so not mix. Filtered water is a necessity here.

Date: 2 months ago

Review №11

Rating: 3

Its a shame that employees ruin the reputation of Panera Bread. Where are all the robots! On numerous occasions, I cant order at the drive-thru because of the noisy road next to it. Not their fault. The other problem is that the employees are often very challenged with English making it uncomfortable for both. Ive wandered around at the front counter many times on my visits looking for somebody to take my order or help with something. Today, I ended up using the touchscreen....and tipped. Who did I tip? Maybe that was stupid on my part. Then one item I ordered was out. Why doesnt the inventory system sync with the touch panel? Additionally they forgot to give me one of my items. I went back to the counter...hunting again for an employee. Too many bad experiences on too many visits just doesnt make enjoying the food worth it.

Date: 3 months ago

Review №12

Rating: 5

The cheesesteak is what is up. So good.

Date: 3 months ago

Review №13

Rating: 2

Date: 3 months ago

Review №14

Rating: 1

What a hot mess. I feel terrible giving a bad review but this store needs major help. Any higher costs, if you are reading this....send help asap. These folks cant bake, the store is a mess, the tables are continuously sticky. The service is ...limited...if at all. Ive walked out before from waiting 5 or more minutes for someone to show up at the counter. The booths are peeling, its sub par food even for Panera standards. The only reason I continue to go is bc my 7 year old insists. We travel across America 2 times a year and frequent many, many Panera, and this one is just, continuously and has been for years, awful. Please help them.

Date: 4 months ago

Review №15

Rating: 5

Everything was great . Cold crisp salad . Chicken sandwich was delicious . Will definitely be back. Great job Panera Bread.

Date: 4 months ago

Review №16

Rating: 5

Date: 4 months ago

Review №17

Rating: 5

Was really good experience! Will be back for sure

Date: 4 months ago

Review №18

Rating: 1

Date: 4 months ago

Review №19

Rating: 5

Date: 5 months ago

Review №20

Rating: 5

Dear Manager of Panera of Midland Tx. I would like to compliment the ladies working there. They were delightful. Very helpful and quick to help customers. Great employees for your establishment!! I was feeling a bit blue when I walked in. Their bright smiles made my day. Thank you liuba and yarisel

Date: 5 months ago

Review №21

Rating: 2

Nothing I had selected was available mo soup. Breakfast was selected them when I tried to can out thru had taken thr options out. Wanted a soup and salad. For what I paid for a salad I will go to wing stop next time.

Date: 5 months ago

Review №22

Rating: 5

Date: 5 months ago

Review №23

Rating: 4

Date: 5 months ago

Review №24

Rating: 5

Still love Panera. Every time I go for lunch the lady in the drive is super sweet and funny. I come back quite often to get my Chipotle chicken melt and a bowl of tomato soup. They are super delicious and got a friend to even try the sandwich and now shes hooked.

Date: 6 months ago

Review №25

Rating: 5

Sandwiches are delicious

Date: 6 months ago

Review №26

Rating: 3

When did Panera become $100 for a family 4? While the food was good, the prices are out of line. $100 to eat with plastic cutlery and cups? Restaurants offer more and better for lease. Service was slow but fine. Dine in area was dirty. I believe the problem is that theyve cut back on personnel. Only 1 person to take orders, delivery orders, clean tables and refill self-serve stations. No digital kiosks. There were ads for a new menu coming in April. Hopefully better and more affordable with real siliverware...

Date: 6 months ago

Review №27

Rating: 5

Date: 6 months ago

Review №28

Rating: 2

Date: 6 months ago

Review №29

Rating: 2

$15 for 2 bagels and a very small smoothie. They did not put the cream cheese on the bagels. The lady at the window didnt speak English so it was hard to communicate.

Date: 7 months ago

Review №30

Rating: 5

I tried their new bacon avocado sandwich & it was really good. Staff was really nice.

Date: 7 months ago

Review №31

Rating: 2

8:30 pm. All exterior lights off. Main door locked out off quite a few menu items. Seemed like staff was just trying to shut down early.

Date: 7 months ago

Review №32

Rating: 1

The bread was cold, the onions in my sandwich were soggy, and tasted like they were cut 3 days ago. The soups were luke warm, and gross. $38 for two people for a half a sandwich, a soup, and a drink AND they have the computer set up to ask for a tip. NEVER AGAIN

Date: 7 months ago

Review №33

Rating: 1

Waste of money. $40 for two half sandwiches, two bowls of soup, and 2 drinks. McDonalds is better than this place.

Date: 7 months ago

Review №34

Rating: 3

Date: 7 months ago

Review №35

Rating: 1

Bad customer service, waited too long for our food.

Date: 8 months ago

Review №36

Rating: 5

Date: 8 months ago

Review №37

Rating: 5

Date: 8 months ago

Review №38

Rating: 5

Date: 8 months ago

Review №39

Rating: 5

Date: 8 months ago

Review №40

Rating: 4

It was pretty good. It had a big open area and not a lot of people. They people taking our order was really nice. The food is a little more than others but that is because they give you a lot of food. This place was great and my only concern is how big the sandwiched are. But the solution to them is press down on the sandwiches. Other than that I think this is a good place to eat. That s why I give this place 4 stars!

Date: 9 months ago

Review №41

Rating: 4

Date: 10 months ago

Review №42

Rating: 5

Date: 10 months ago

Review №43

Rating: 5

My wife and I had a great time! Enjoyed the food, very fresh for a Saturday evening meal. Salad, Turkey Bacon Bravo, broccoli cheddar soup and chicken wild rice soup ALL delicious!

Date: 10 months ago

Review №44

Rating: 5

Always so good I get the shredded chicken, chipotle, avocado, melt, and the tomato and basil soup the best for me. The staff was very nice and the place was very clean.

Date: 10 months ago

Review №45

Rating: 1

This is possibly the worst restaurant out of the entire chain! Yall better check the bag before driving away; things will be missing! Their equipment is either broken or they have another excuse as to why they dont have food items available for purchase!

Date: 11 months ago

Review №46

Rating: 2

Went in the middle of the day on a Wednesday (10/18) no cars in the drive through or parking lot and was told they weren t serving soup. I was dumbfounded. I asked all soups, and received we are all out of soup, NOT ONE OPTION? Big disappointment.

Date: 11 months ago

Review №47

Rating: 5

Great food, Great atomosphere, Great service.

Date: 11 months ago

Review №48

Rating: 5

Date: 11 months ago

Review №49

Rating: 1

Waited in the drive through for 10 mins with no answer, went inside and multiple people passed by me multiple times and didnt even acknowledge me. Didnt try the drive through last time, but the same thing happened inside. I loved my Panera by my old house, this one is so disappointing.

Date: 11 months ago

Review №50

Rating: 5

The staff are all very friendly and do a great job. They go out of their way to make you welcome!!!

Date: a year ago

Review №51

Rating: 2

Food is good but way over priced. 2 sandwiches 2 drinks and 2 soups $70. Over priced, over rated

Date: a year ago

Review №52

Rating: 5

I go to Panera on a weekly basis, sometimes more. The staff is always very friendly and the food is always fresh and delicious!

Date: a year ago

Review №53

Rating: 5

Love this place...loved the Food...its Healty...loved the Drinks...Mmmmm....Good...I will be Back very soon.....(Hey...you Guys need to open in Odessa...too.)

Date: a year ago

Review №54

Rating: 1

No cars in the parking lot. Ordered online to pick up in the drive-thru also completely empty . And they still messed up our food. Almost $30 wasted on sandwiches we can t eat. Tried to call and of course the call is disconnected EVERY TIME. We live in Odessa grabbed food on the way home. So we can t easily run back up there to get it fixed. I will be calling the corporate number and making a complaint. I want a refund. Nothing else will fix this.

Date: a year ago

Review №55

Rating: 1

Very bad customer service. Even if you arrive with a good attitude, they serve you poorly! If it is not given away.

Date: a year ago

Review №56

Rating: 3

Nothing special about Panera anymore... Except the outrageous prices... Definitely would not recommend it...

Date: a year ago

Review №57

Rating: 3

Date: a year ago

Review №58

Rating: 2

I stopped coming because of bad service . Unfortunately, this didnt change, it is still slow, and you receive your order in parts, we waited for speciality drinks a long time (we almost finished our food without the drinks, at list the food was warm and well prepared. The manager or the lady in charge of the kitchen starts to answer us in a rude manner after we keep asking for our drinks. I worked in customer service. I know she got overwhelmed, but you dont talk back to your customers.

Date: a year ago

Review №59

Rating: 1

Date: a year ago

Review №60

Rating: 5

Parking: Great location

Date: a year ago

Review №61

Rating: 2

Just pick another Panera location and bypass this one. I know these are first world problems to have, but damn. Things were already so bad that when she handed me a drink she called cappuccino, (I ordered a chocolate latte, aka mocha) I already knew I wasnt getting my correct drink and just accepted my fate and left. Im continually reminded of how American parents have utterly failed to raise competent adults. I dont blame Panera. I blame humanity. This trip to Panera has literally caused me to hate humanity.

Date: a year ago

Review №62

Rating: 2

Food for two people was over $50 the Mac and cheese we got was ice cold like it came out of the fridge right to the table I brought it back asked for them to heat it up and they must have just brought it right back out it was still cold, my $15 Sandwhich barely had any meat on it and the tables were sticky and gross

Date: a year ago

Review №63

Rating: 1

Date: a year ago

Review №64

Rating: 4

Date: a year ago

Review №65

Rating: 5

It is a good healthy food option, the coffee is very delicious and always fresh

Date: a year ago

Review №66

Rating: 1

I give this Panera a 1 rating only because 0 is not an option. Poor service, bad attitudes. They said the cashier gave us the wrong number. Consequently, our food was cold and employees acted as though it was too much work to reheat the food. The chicken was mushy and it made me sick. Will not be back.

Date: a year ago

Review №67

Rating: 3

Date: a year ago

Review №68

Rating: 3

Let s unpack todays visit to Panera. After reading the reviews and seeing the now hiring signs and going at 12:20 lunchtime and seeing no vehicles I was a little ready to be underwhelmed. Let s knock out the first item. The city needs to do something about the wastewater (could be storm water)manholes next to their door. They are pretty smelly! Ramon was super friendly taking my order and helped me navigate the menu. I ordered soup and a Sammich Some of the tables were not clean which you can accept if a place is under-staffed. There were about three other tables occupied with lunch-go ers . So maybe they could have wiped the tables clean of crumbs. The food came quickly. The manager brought it. But neither the soup or sand which were hot. I was expecting some piping hot French onion soup. I received warmish soup. It was good though. The sandwich was about same. The bun felt cooler than room temperature. And the chicken was warmish haha. This place has a lot of promise and I watched the manager really stay on and manage her staff. But today it was somewhat underwhelming and somewhat ok. I would have given 3.5 stars if it was an option. Will I go back? Yea, but I won t be in a hurry.

Date: a year ago

Review №69

Rating: 1

The woman handling the drive through was so rude. She gave me my coffee and tried to send me on my way but I had also ordered a bowl of soup. She was irritated when I asked for the soup. I received the soup and noticed that there was no bread so I asked for that. She slammed the window shut . Brought the bread and then slammed the window again. Disgusting attitude

Date: a year ago

Review №70

Rating: 4

Date: a year ago

Review №71

Rating: 1

I walked in caught her yelling at a customer told him off in Spanish not knowing he spoke Spanish. She s super rude. Had me waiting outside forever for my food never got it never going bago again!! The doors are always closed so I had to go threw the drive thru

Date: a year ago

Review №72

Rating: 4

Pretty good, but sometimes when I get double meat, it seems like they didn t really add double meat.

Date: a year ago

Review №73

Rating: 4

With new management and personal I like it better now! Friendly stuff, quick food preparation and never too busy so you can relax and take it easy.

Date: a year ago

Review №74

Rating: 4

The Flatbread Pizza was so good! LOVE THE BREAD! Yum! First Time going. Will go again. I would of posted a picture of my food but I already ate it I was so hungry

Date: a year ago

Review №75

Rating: 1

I went through the drive through today at 12:32pm and ordered a 1/2 grilled cheese and a side of Mac and cheese. I was told to pull up to the front for my food. I finally went inside to see what was going on at 12:54 and the woman at the front I assumed the manager was there. I asked her about my food and she went to the back to check. She then came out and asked me exactly what I ordered so I told her and when she came back with my food you could tell it was freshly made which I appreciate but my order clearly had been forgotten or given away. I didn t end up even eating it because I did t have time to since I only had 30 mins for lunch from my job and spent 20 of them just trying to get what I ordered. When I was leaving she seemed annoyed I even asked for what I paid for. $18 spent for nothing but in the trash.

Date: a year ago

Review №76

Rating: 2

Dining room closes at 7:30

Date: a year ago

Review №77

Rating: 1

You people are cheap and have a disrespect for veterans. 4 days ago I got a FB ad about a free bagel and coffee for veterans on veterans day. A piece of bread and a cup of coffee. The FB post said Midland location was participating. Im a 100% disabled veteran owed nothing. However good will goes far. Another veteran and I went into your store and were turned away being told we dont do that . A piece of bread and a cup of coffee. Serve your elite bourgeois customers Ill take my business elsewhere. Cheap

Date: a year ago

Review №78

Rating: 1

Date: a year ago

Review №79

Rating: 5

The attention is spectacular

Date: a year ago

Review №80

Rating: 5

Haven t eaten Panera in 10+ years. I was very satisfied. But jeez, Soup and sandwiches for two people 40$?? I don t get it.

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 5

Date: a year ago

Review №83

Rating: 2

Over priced and under portioned. And thats just the beginning.

Date: a year ago

Review №84

Rating: 3

The French-onion soup is absolutely delicious, in theory; so one extra star for that. Unfortunately, nothing that was supposed to come with the soup the cheese and the croutons/bread was included. I ordered the group size, and none of us have anything except the soup base. Thats not even French-onion soup any more; thats just onion-water! (These arent even sides, either: theyre always supposed to be included with this soup.) Speaking of sides: I wonder if ordering the group-size entree still means you only get one side because thats all we got. Last time, we EACH received a side with the group-order size. I dont know if this was just another error or a new policy or what, but its almost as disappointing as cheeseless French-onion soup. So... I made a twenty-minute drive to get, essentially, one-third of the order. Should have checked it at the store, I guess, but for the price I sort of assumed the service would be a bit better than McDonalds.

Date: 2 years ago

Review №85

Rating: 4

Date: 2 years ago

Review №86

Rating: 5

Fantastic food and service today!

Date: 2 years ago

Review №87

Rating: 2

Went through drive through to get strawberry salad did not give me the bread that goes with had to go back then when I get home 15 miles out there is no dressing. They were not busy. Called back and the manager said well u can come back for it. What a laugh with gas so high. Be sure to check your orders. Very disappointed.

Date: 2 years ago

Review №88

Rating: 1

First and last time going to this overpriced bland mental asylum that pose as a restaurant. I ordered a bowl of chicken noodles soup and a frozen strawberry lemonade. I got charged over $13 for what appears to be a can of Progresso chicken noodle soup. The strawberry lemonade was awful, it wasnt sweet at all and I threw it in the trash. I took one bite of the baguette and threw it in the trash, it tasted like youre chewing tire rubber. Definite waste of money going here.

Date: 2 years ago

Review №89

Rating: 5

Date: 2 years ago

Review №90

Rating: 2

Was pretty excited to get some soup after seeing how delicious they looked on the online menu, but was so disappointed when received. They were out of bread, out of all soups except chicken noodle, and everything was lukewarm. After purchasing 2 soup bowls and a small Mac and cheese, no drinks, total came out to almost 30$. Definitely don t see my self coming back

Date: 2 years ago

Review №91

Rating: 1

I worked here 3 years ago and they made me pay money for being short on my register which is illegal and I was 16 at the time they also got roaches .

Date: 2 years ago

Review №92

Rating: 3

i went here a few weeks ago and the register guy acted like he didn t want to be there and i felt kind of uncomfortable because he didn t even say thank you/you re welcome or give basic customer service. he just looked so done i don t know if he was having a bad day but it still was an unpleasant experience! i m also a bit disappointed because they would usually put a lot of cheese on the grilled cheese but when i got my order they put a little bit of cheese.

Date: 2 years ago

Review №93

Rating: 5

Seward was very knowledgeable, friendly, and helpful. We will be back!

Date: 2 years ago

Review №94

Rating: 5

Wherever we feel like soup and bread, its Panera Bread time! Theyre one of the best soup places And have a very convenient, tummy happy brunch Menu too!! Were vegetarians and this is the place to go for us when we wavy something light yet giving our taste buds a treat!

Date: 2 years ago

Review №95

Rating: 5

This store had some service issues a couple years ago, but they really do a great job now. I love their friendly team members and their food is very good and healthy. I love the Sip Club so I can stop by and get a coffee or tea, and grab a bite.

Date: 2 years ago

Review №96

Rating: 1

Ok I just had the craziest experience wber at a drive thru. So I was looking at the menu and the guy asked me 4 times while I was looking at what I wanted to order to hurry up and order because he was pressed on time and corporate wa to him to make things fast and most people know what they want and I needed to order. I was there at 1:08. Thus was by far the weirdest experience Ive ever had at a drive through. I will not be coming back.

Date: 2 years ago

Review №97

Rating: 1

The food was ok. The service was mediocre. In the middle of our meal at 7:30 pm they decided to clean out all of their drink dispensers. So refills were unavailable and staff couldnt care less. Also they had many tables dirty. Im not sure Ill be back.

Date: 2 years ago

Review №98

Rating: 1

I called to see if they had everything for the salad I was told yes. I got my salad it was missing ingredients. 6 months ago they didnt have everything either. if every other restraint can run to Sams club to make sure they have the ingredients Panera should too especially for the price they want to charge. They shouldnt be charging more for salads if all the ingredients are not available. Also the customer service is terrible. Dont tell the customer yeah we have everything when you do not.

Date: 2 years ago

Review №99

Rating: 5

Panera bread is always good. Sad thing is, I just realized that this year. So I would say I am a newbie. But nevertheless, I always order a good bagel sandwich and a hot English tea. Thanks I will return.

Date: 2 years ago

Review №100

Rating: 5

I met the Crew today. Such an Awesome Guest Experience today! They make my day every visit! I love the Unlimited SIP Membership too! My favorite so far is the Sausage Flatbread Pizza, the Broccoli Cheddar Mac & Cheese and the Madagascar Vanilla Cold Brew! Well, that Strawberry Banana Smoothie is a zinger too! Thanks to Nora and Katie I really appreciate yall! I love my Panera Bread! I highly recommend! Tell them Kevins Mommy sent ya! Ask for Katie and tell her I Tracy says Hi!.

Date: 2 years ago

Review №101

Rating: 5

Date: 2 years ago

Review №102

Rating: 5

Yummy!

Date: 2 years ago

Review №103

Rating: 1

Date: 2 years ago

Review №104

Rating: 5

Date: 2 years ago

Review №105

Rating: 1

Date: 2 years ago

Review №106

Rating: 3

Macaroni was great, however the cinnamon roll was dry & hard!

Date: 2 years ago

Review №107

Rating: 1

NOT impressed. Employees were friendly but dining room was dirty and high chair was gross. Bread wasnt fresh and soup was border line cold.

Date: 2 years ago

Review №108

Rating: 4

Date: 2 years ago

Review №109

Rating: 3

Date: 2 years ago

Review №110

Rating: 5

Always fresh tasting breads and pastries, real ingredients, prepared by real and genuine people. Fast and timely service. Great beverage selection no matter if they are having mechanical issues or not. It may just be another Panera Bread, but Midland puts an additional effort to shine.

Date: 2 years ago

Review №111

Rating: 1

Im giving 1 star because the vegetable soup was pretty good, not hot,barely warm. My mom got broccoli cheese soup Luke warm. Both of us got 1/2 sandwich and literally we had to look for the chicken. Bread was refrigerator cold with the soup. $30.00 too expensive for that meal.

Date: 2 years ago

Review №112

Rating: 5

Great food and service

Date: 2 years ago

Review №113

Rating: 2

Out of bread bowls! Myself, one kids Mac N Cheese, chicken noodle soup, full sandwich, and one half, 4 drinks 2 cookies $53 after tax. The BLT was so gross and recommended, bacon was not really cooked fresh. The chicken noodle soup tasted and looked caned. Id expect better. So disappointed, I will never return to another Panera.

Date: 2 years ago

Review №114

Rating: 2

Date: 3 years ago

Review №115

Rating: 1

Over priced salads. I only had 4 pieces of chicken and half a bag of lettuce

Date: 3 years ago

Review №116

Rating: 1

Date: 3 years ago

Review №117

Rating: 5

Date: 3 years ago

Review №118

Rating: 5

Date: 3 years ago

Review №119

Rating: 2

Used to love this place. Today I ordered $7.99 sandwich that rang up as $10.49. I asked the girl working behind the counter why and she said, oh those prices are wrong. Our supervisor won t do anything about it. Are you kidding? You posted a price and really should honor it.

Date: 3 years ago

Review №120

Rating: 1

When we first walked in, no one was around, I said Hello anyone here twice still no service, I saw the one lady and had to go to her to get her attention for our pick up (which was behind the counter instead of pick up area. Bagels are thin and we asked for them cut but they came uncut.

Date: 3 years ago

Review №121

Rating: 1

Honestly, very disappointed. Panera has the worst customer service. The food is good, but they were mean and slow.

Date: 3 years ago

Review №122

Rating: 1

I dont know what the deal is, but its obvious you have significant issues. I will be avoiding this location at all cost for the foreseeable future.

Date: 3 years ago

Review №123

Rating: 1

If I could do zero stars, I would. Ive had two bad experiences in the last week with them. I ordered curbside last week for my family, got there, checked in, waited for awhile, no one came out, so I went inside, 3 staff were standing there just talking, I got my order and everything was cold. Today, we ordered online for my workplace, 9 meals, we waited an hour to go pick up, get there and all the doors are locked. Lights are on but no one answers the phone. Went through the drive through, apparently they are making food but claim not to have our order. I have the email confirmation. Customer service canceled the order bc they said this location was closed. Odd if theyre making some peoples orders (there were other people in the drive thru). Will definitely not be back!

Date: 3 years ago

Review №124

Rating: 1

Placed a pick up order at 8:30pm but the manager had decided to close 45 minutes early. The employees were just sitting in the lobby eating. The worst customer service!

Date: 3 years ago

Review №125

Rating: 1

Really bad food.. ordered on app when we got there we waited 10 minutes nobody brought out our food.. went through the drive to get it.. they didnt even apologize for it.. said there sensors didnt work in the parking space. I dont like this place not worth the money.. dont eat here

Date: 3 years ago

Review №126

Rating: 1

I walked in and there was nobody at the counter. One person in the back was filling a mayonnaise squeeze bottle. When I got her attention she rudely said I see you. All I wanted was a cup of hazelnut coffee because I am in their coffee subscription plan. When someone finally bothered to help me, I went to full my cup and there was no hazelnut coffee out. I asked if they had any in the back and was told no. I walked out. This was the worst experience I ever had at a Panera restaurant.

Date: 3 years ago

Review №127

Rating: 2

Date: 3 years ago

Review №128

Rating: 2

9 out of 10 times my order is incorrect. I know its hard to find good employees, but this has been going on for quite a while. I love the food, but I cant bring myself to go back because of the service.

Date: 3 years ago

Review №129

Rating: 1

Tip #1: if you go on drive-thru, REFUSE to move to spot #1,2,3 or in front of the trash for them to take your order because they will forget about you and make you wait even more. I had obliged and 7 times out of 10 they had me wait 25 min for a simple sandwich. Now what I do is refuse to move and they have no more choice to hurry up and do it. They only ask you to move to not mess their timer for company purposes but it is up to us the customers to let corporate know how bad they are doing by affecting their numbers. Corporate needs to do something about this branch... it s terrible...

Date: 3 years ago

Review №130

Rating: 1

In the running for worst Panera in America.

Date: 3 years ago

Review №131

Rating: 2

Sad day when you go to Panera BREAD and they are out of bread that comes with your meal. French onion soup came out warm at best and was literally broth and onions. No cheese or bread. Terrible mistake coming here and spending $40 for my family to eat dinner. Now we understand why it was dead in here. Tables were dirty. As we were leaving a group of 3 ladies (senior citizens) had to ask if the cleaning supplies on top of where you put your dinnerware back works to clean the table and then cleaned the table themselves. 2 stars because my sons Mac n cheese was good along with the cookies.

Date: 3 years ago

Review №132

Rating: 1

Ordered salad, completed order info with payment info & went to picup. No order on their pc. 2nd time it happened. Never return AGAIN.

Date: 3 years ago

Review №133

Rating: 5

Love the bread. Soup and salads .

Date: 3 years ago

Review №134

Rating: 5

Date: 3 years ago

Review №135

Rating: 1

Please, please, please hire people who KNOW how to complete an order!!! I like the food, I would also like to ACTUALLY RECEIVE MY CORRECT ORDER!!!! I m so over hearing WE ARE SHORT HANDED!!! Just close the store!!! Today I ordered online for curbside, waited 30 minutes in line because the doors were locked, I finally get to the window and I was told they didn t have my order!!! I showed them the email and that $21 was taken from my account!! MY ORDER WAS STILL WRONG!!!!!

Date: 3 years ago

Review №136

Rating: 1

The corn chowder should of been made with cream it was made with water..the bread that came with it was so hard to chew i threw it away..the pizza sauce was to salty and to sweet.my family and I will never return.

Date: 3 years ago

Review №137

Rating: 1

the service was so bad, its like the employees have no idea what professionalism is anymore. not only that, it took a half hour for me to get my food and it was already cold by then. the food was stale and not to mention how poorly packaged everything was in the bag. they just throw everything together and call it good. dont waste ur time here.

Date: 3 years ago

Review №138

Rating: 1

Rating customer service. Went in with my husband and the cashier didn t want to take our because we didn t have a mask. We stepped out and got some masks. When we walked back in, the same girl offered masks to other customers who entered without a mask.

Date: 3 years ago

Review №139

Rating: 1

The worst service I have ever got. I ordered on the kiosk, and waited for twenty minutes, the service man told me that the machine was out of work and the bread has already out of stock. So twenty minutes for nothing.

Date: 3 years ago

Review №140

Rating: 1

Went inside and didn t even get to order. No one came out to the register to take our order. Waited 15 mins.

Date: 3 years ago

Review №141

Rating: 1

I suggest checking your food before eating it. I had COUNTLESS things go wrong with my order but worst of all I got served raw chicken and they didnt care.

Date: 3 years ago

Review №142

Rating: 1

We were interested in the new chowder menu item. When we asked, no one had a clue about what was even in it or any information about it whatsoever. We then reverted back to a menu item we usually get which, wouldn t you know, they were out of that. We finally ordered a basic sandwich, and was asked to pull around and wait in a parking area where we spent 25 minutes wondering if they forgot about us.. not sure what the deal is, but turned a good day into a frustrating one.

Date: 3 years ago

Review №143

Rating: 2

The food was as cold as my exs heart.

Date: 3 years ago

Review №144

Rating: 1

If you like consistently bad service and hair in your food, this is the place for you!

Date: 3 years ago

Review №145

Rating: 2

Date: 3 years ago

Review №146

Rating: 5

I like this place

Date: 3 years ago

Review №147

Rating: 1

Bad service. Slow. Been there several times and order is almost always incorrect. I will not be returning.

Date: 3 years ago

Review №148

Rating: 2

I stoped by a drive though today and ordered a Greek salad and they gave me a salad with chicken(I don t eat chicken and it looked kinda gross). Service was kinda slow too

Date: 3 years ago

Review №149

Rating: 1

Waited 30 minutes today for our order and had to go back up and ask for it again. They were cold. Looked like they had been sitting a while.

Date: 3 years ago

Review №150

Rating: 1

It was horrible your night crew for evening shift was playing around and i had to come back because they didnt put all of my order right i was missing my turkey chili so i will not come back

Date: 3 years ago

Review №151

Rating: 1

Today I was at Panera Bread. Extremely slow wifi, I couldn t go any website on my computer . I asked them if there is another wifi. They said this is the only wifi we have. Disappointed with wifi.

Date: 3 years ago

Review №152

Rating: 1

There was no parking up front as it was all reserved for curbside which isn t a huge deal but I m 8 months pregnant and there is ice on the ground. Since there was no one picking up food it bothered me some. I waited up front until I was acknowledged and a manager had to come let the girls in the back know that they had a customer after about 5/6 minutes. I have gestational diabetes and was asking what was in one of the smoothies and the cashier had no idea. Someone ordered after me that was allergic to dairy and no one was aware of the menu items nor did they have a menu with allergens on it. There was 1 other couple here and 2 of the tables I tried to sit at were gross and not cleaned. The food was good but the service was not. The ingredients and nutritional information is not posted on the menu making it difficult to know what to order when you don t come here frequently.

Date: 3 years ago

Review №153

Rating: 4

Good food. But when I ordered online I chose the option for my bagels to be cut and toasted, unfortunately I got them whole and not toasted. Only upsetting if youre on the go and needed them to follow through with my chosen options online.

Date: 3 years ago

Review №154

Rating: 5

Date: 3 years ago

Review №155

Rating: 5

Clean place and nice people

Date: 3 years ago

Review №156

Rating: 5

Always delicious. Great service and clean.

Date: 3 years ago

Review №157

Rating: 2

Food was okay service could be better

Date: 3 years ago

Review №158

Rating: 1

I took a part-time job here recently and it has to be the most disorganized mess I have ever seen. First off I get hired on a Wednesday, the GM told me she will call me the next day with my schedule. No call on Thursday. So I call Friday and am told to come in that night. I work that night and my goodness, no one hardly knew what the sauces for the salads were. They werent even labeled. We ran out of a lot of different items also. They thought they were out of pepperoni and for most of the night they told customers that, then later in the night someone found more. Extremely disorganized. I then ask for my schedule again, Im told to come in tomorrow (Saturday). At this point i still have not been given a physical copy or a way to access the full schedule. Saturday comes and no one has done much prep so we run out of various item again. Also, we ran out of soup bowls and lids. There was also a time where the front was left unattended and customers had to come and yell for someone to come to the front. At the end of my shift Saturday I request a schedule again. I was told I work the coming Friday and that following Tuesday. I said ok. I was added to the group me chat and someone added the schedule finally and I see the manager told me wrong I actually work 2 additional days to the days she said. One of them being Thursday. So I come in Thursday and try to clock in and it said I had been terminated. So I get with the 2 night shift managers and they said the GM must have mistaken you for someone else and fired you by accident. This also wasnt the first time this had happened. So they try to get me back in and it didnt work. So I come back Friday and the GM is there and she cant even get me back in the system. She also tried accusing me of the no call no shows. She also tried to leave my social out on a sticky note on her desk. When I confronted her about it she said, Oh I have everyones out, its no big deal. Clearly Nora the GM has never taken any formal training on business practices. Thats a big problem. Needless to say I wont be working in that mess anymore. And after reading a lot of the comments on here, this should bring to light why this Panera bread is so terrible.

Date: 3 years ago

Review №159

Rating: 1

Service from young man was average. Waited 40 minutes for breakfast wrap to be made and was brought out cold . They had no coffee for the 45 minutes I was there, Unbelievable.

Date: 3 years ago

Review №160

Rating: 3

Food is usually good but this latest visit they were out of tea, didnt have the side I wanted and the wifi was slooooooow. Given that I came here to do homework since my home internet isnt working at all, Ill need to find a different study location. Just kidding, the wifi isnt slow, its completely nonfunctional for normal use. I had to just switch to my phones hotspot.

Date: 3 years ago

Review №161

Rating: 5

It was cool

Date: 3 years ago

Review №162

Rating: 5

Date: 3 years ago

Review №163

Rating: 5

Very nice friendly customer service

Date: 3 years ago

Review №164

Rating: 1

Slowest service ever. It took five minutes at the board to even place my order. Then another 15 to get a half salad and a smoothie. I counted five employees, no one inside and one car in front of me.

Date: 3 years ago

Review №165

Rating: 2

Rude order person, rude cashier, paid $12 for half sandwich and cup of soup. Smashed avocado turkey 3x4 sandwich drenched in pickle juice.

Date: 3 years ago

Review №166

Rating: 5

Greatest flat bread Ive ever had, staff really nice, best mango tea

Date: 3 years ago

Review №167

Rating: 1

Worst customer service.

Date: 3 years ago

Review №168

Rating: 2

I ordered a cafe Mocha, they gave me a latte. I asked to correct it, so they added chocolate but still it tasted as latte. I also ordered a ham sandwich like the one that my son just ordered. His sandwich had tomatoes, my sandwich didn t.

Date: 3 years ago

Review №169

Rating: 2

When we arrived there was one employee running around trying to get things done. A female employee was sitting at a table and was on her phone. We waited it seem like forever just to order. Then we sat at our table for a long period of time waiting to get our food. They did not bring my coffee. I was almost done with my food and went to the front where there was other people ready to order and called into the kitchen for someone to help me. No one came so I went back to my table. Finally we were just ready to leave in my coffee came. I do not believe we will ever go back.

Date: 3 years ago

Review №170

Rating: 5

Date: 3 years ago

Review №171

Rating: 1

This location is a joke ! Who owns or manages this do they not read these reviews? Ive been 3 times 7:30 in the morning and out if all bagels lol tried to give them one more chance and they only had plain bagels ... they need to go ahead and take the bagels off the menu

Date: 3 years ago

Review №172

Rating: 4

I liked their green tea, BLT and tomato soup. A little on the pricey side for these items but good service and fresh food makes it worth it.

Date: 3 years ago

Review №173

Rating: 1

I ordered the Mediterranean Veggie sandwich a couple weeks ago and it was fantastic. I ordered it again today and wow...did you even try? First of all, there was no hummus on it. The onions and tomatoes were FROZEN and there was literally a chunk of ice in the sandwich. The cucumbers were mealy and the bread was soggy. I ordered an apple with my sandwich, instead of the baguette...got chips. I went through the drive-through so I didnt notice these issues until I got back to work. The order was so bad, I almost drove back with it, but it would have taken me 20 minutes to get back there and my lunch hour was up. Do you even care about your quality and customers, Panera? If its not a management issue at this location, then you need to hire new staff because obviously they dont care. Im also not one to write bad reviews, but this took the cake. Congratulations, youre now down 1 customer...never going back.

Date: 3 years ago

Review №174

Rating: 1

This is the worst Panera bread I ve ever been to. I used to love going to Panera bread even if it meant spending $15 for lunch. My order is ALWAYS wrong. Something is literally always missing. The smoothies are watery, the lettuce doesn t seem fresh, the granola parfait are missing something every time...from the honey, to the actual granola. Forget asking them to make your sandwich a different way....they will mess it up. The soup, Mac are filled 1/2 way. The manager seems nonchalant. To bad because they are probably missing out on a lot of business.

Date: 3 years ago

Review №175

Rating: 1

Awful service, and the portions were tiny. My half a steak sandwich was the size of a quarter of a PB and J. My kids ordered the small Mac and cheese and they only filled it half way and told me that they would charge me extra to fill it up. The Midland Panera was pathetic to say the least, and I will not be going back. The San Antonio Panera breads give you your moneys worth while the Midland one rod you off. All this after looking forward to going there for six months. You bet Ill be calling corporate tomorrow

Date: 3 years ago

Review №176

Rating: 4

Date: 3 years ago

Review №177

Rating: 1

Good food from the chain, just wish this store had it ready for consumers. The chain has a great name. However, Midlands branch is par none in customer service. My first visit here I walked in and ordered a blueberry peach smoothie. It took over 20 minutes for it to be served. They forgot I was in the lobby, pacing up and down in front of the counter. I requested a refund at this time, in which the manager was horribly rude issuing my refund. We all have bad days, I get it, and none of us want to deal with a customer that is dissatisfied; however I wasnt rude and explained that I wasnt going to pay for the service received. She rolls her eyes doesnt say another word and slaps my cash on the counter... here you go have a nice day. My next experiences are all drive through where I continuously get told they are out of most their pastries, with the added pleasure of some disgruntled employees yuck attitude.

Date: 3 years ago

Review №178

Rating: 4

Good food

Date: 3 years ago

Review №179

Rating: 5

Date: 4 years ago

Review №180

Rating: 4

Date: 4 years ago

Review №181

Rating: 1

I have tried to give them the benefit of the doubt. For the past 5 times I have ordered from here, the food has been wrong/missing items or parts of the sandwich or bowl/stale/poor quality every single time. I will not be ordering from here again.

Date: 4 years ago

Review №182

Rating: 1

picked up order. got wrong order and this fat lady on the door is rude with no customer skills at all. no greeting no sorry. she might be the boss because she wears different clothes than other workers. definitely not coming back

Date: 4 years ago

Review №183

Rating: 5

The food was ok. I know this is gonna sound bad but it tasted to healthy for my standards:/ but the cinnamon roll was ABSOLUTELY DELICIOUS!!!! Their ice goes well with their Dr. Pepper! And the bread was good! Didnt taste heavy if that makes sense.

Date: 4 years ago

Review №184

Rating: 1

Horrible experience @ Panera bread..the manager Nora was utterly rude..no respect to customers...after waiting for quite sometime she does not even acknowledge the customers but was busy managing the girls...I mean yeah you need to show that you are a boss but there are other times..not when customers are waiting for someone to atleast take orders. She hardly knows whats in the menu.

Date: 4 years ago

Review №185

Rating: 5

Great salads

Date: 4 years ago

Review №186

Rating: 1

I tried several times in this place. Every time that I went there was a wrong order they always forgot something. Bad service

Date: 4 years ago

Review №187

Rating: 5

Good food

Date: 4 years ago

Review №188

Rating: 5

Date: 4 years ago

Review №189

Rating: 1

Date: 4 years ago

Review №190

Rating: 5

Date: 4 years ago

Review №191

Rating: 4

Date: 4 years ago

Review №192

Rating: 5

Amazing crew

Date: 4 years ago

Review №193

Rating: 1

I placed a order for (Curbside pickup)) Panera Bread in Midland Texas on the loop. And I m waiting. So I called to ask if my ordered is ready They said Yes I ask if their going to bring it out they were like you can come in or go though drive thru I placed the ordered for curbside picks up That kinda defeat the purpose, don t ya think On top of the fact that they were not busy. I got a blueberry muffin and a bagel and a ice coffee And they gave me tea at first and I was like that s not my drink, the muffin was cold. I won t be back

Date: 4 years ago

Review №194

Rating: 1

Rude staff and left the restaurant. Will not eat in an establishment that does not believe in customer service.

Date: 4 years ago

Review №195

Rating: 4

Date: 4 years ago

Review №196

Rating: 5

Nobody was inside just 2 workers it was clean and the workers were so nice and helpful we loved our grilled cheese chips and cookies the young lady that served was awesome. We live 2 hours away and we visit midland twice a month this is our favorite place to stop by.

Date: 4 years ago

Review №197

Rating: 1

I walked in to get my son breakfast. I was wearing a mask as I should. My son, under two years of age wasn t because he won t keep it on even though I ve tried many times. So the girl behind the counter said that he needed one too, I explained to her he won t keep it on, he s under two. So she basically couldn t give me service. At the same time there were 3-4 people sitting down not wearing a mask and I pointed it out to her as well. Educate yourselves, governor said children under 10 aren t required to wear a mask. End of story. Thank you Panera Bread for ruining our morning with so much contradiction in what you say and what you do. Shame on you.

Date: 4 years ago

Review №198

Rating: 1

I order through their app for curbside check in when I get there sit in my car for 10 minutes no one comes out go in get my order okay cool fine Get home my sandwich is wrong I call they tell me to bring the receipt and they ll get it exchanged I wait in the drive through for 20 minutes get my sandwich drive home open it and the sandwich is lazily thrown together majority of the meat not even in the sandwich my first time and last time going to this Panera terrible

Date: 4 years ago

Review №199

Rating: 1

Terrible!! Two separate times we got home with bagels and NO cream cheese. Double checked the ticket to make sure we ordered cream cheese and sure enough we did they just didn t want to give it to us. Ordered a Caesar Salad for my daughter today and the dasher brought it to us after a 60 minute wait....he said it was a delay at the store.....and guess what? No freaking dressing with the salad!! Called the store and the person on the phone just said oh well . Not an apology or anything! Pathetic!!!!

Date: 4 years ago

Review №200

Rating: 1

Asked twice if they put my receipt in the bag and the RUDE girl at the window said yes...Also ordered pick two and the grilled cheese was on a bun and not bread ....called the manager and he said they forgot to tell us they ran out of bread ....Maybe I should forget this place and go somewhere else that has better service !! Oh well that s the way things go and nobody cares to correct it !!!

Date: 4 years ago