About the Company
rating: 4.1
Categories
- Hamburger restaurant
Contact Information
Phone: +1 956-627-0414
Website: http://towerburgercompany.com/
Address: 2622 N 10th St Suite L, McAllen, TX 78501, United States
- Monday: 11 AM–9 PM
- Tuesday: 11 AM–9 PM
- Wednesday: 11 AM–9 PM
- Thursday: 11 AM–9 PM
- Friday: 11 AM–10 PM
- Saturday: 11 AM–10 PM
- Sunday: 11 AM–6 PM
Photos
Reviews
Review №1
Rating: 5
Really good burgers in a clean, relaxed setting, this place is surprisingly really good. Our new go to place for burgers.
Date: a day ago
Review №2
Rating: 5
Bro I literally cannot get enough of these burgers. The patty is thick and juicy with cheese drizzled all over laying on top of the meat just begging to be consumed
Date: 2 days ago
Review №3
Rating: 5
Tower Burger never disappoints! Every time I visit, I receive top-notch service from the friendly staff. The burgers are always juicy and flavorful, and the fries are perfectly crispy. Whether it s a quick bite or a relaxed meal, I can always count on Tower Burger for a delicious experience. Highly recommend!
Date: 2 days ago
Review №4
Rating: 5
Been a Tower Burger customer since day one in Alamo. Good food, better prices, amazing customer service. Despite the inflation we are all experiencing Tower Burger offers amazing food and good prices. Can t go wrong with their appetizers! Love their fried pickles.
Date: 2 days ago
Review №5
Rating: 5
Date: 2 days ago
Review №6
Rating: 5
Delicious food amazing location amazing staff
Date: 2 days ago
Review №7
Rating: 2
This used to be my favorite burger place in the valley. I loved coming in on Tuesdays for their .50 cent 3 pound burgers. But today I learned that they upped the price to 3 dollars and are now forcing you to buy a side with each burger, which now will run you $10-15 dollars total. What if I dont want a side? Im just disappointed, probly wont come back. 09/28/24: After reading the update from the owner, Id like to clarify, it may not have been a 3 pound burger, but I am 100% sure the Tuesday special was NOT 3 dollars before, and you were certainly NOT obliged to buy a side.
Date: 6 days ago
Review №8
Rating: 5
Date: 6 days ago
Review №9
Rating: 5
Fast. And most importantly delicious.
Date: 3 weeks ago
Review №10
Rating: 5
Date: 3 weeks ago
Review №11
Rating: 4
Date: 3 weeks ago
Review №12
Rating: 5
THIS IS THE BEST PLACE I MET MY GF HERE
Date: a month ago
Review №13
Rating: 3
Food was alright but Chili tasted worse than from a can. Was not expecting that.
Date: a month ago
Review №14
Rating: 5
this is my second time here, i loved the fried pickles and their onion rings are so different md delicious, they are thinly sliced and it made them really sweet. definitely try their fungus amungus burger! and on WEDNESDAY they have Wednesday Wing special and the wings are only 50 cents each! i recommend the Seoul Sauce and Garic Parm flavor! their wings are decently size as well!
Date: a month ago
Review №15
Rating: 5
You go for the burgers, but wait until you try the wings. Wingstop, buffalo wild wings eat your hearts out. This is where its at for quality and quantity. Price is on point for everything you buy. We are regulars and will continue to be. Burgers are great, loaded fries also.
Date: a month ago
Review №16
Rating: 3
Cashier is running around by herself by taking orders, checking on food from cook, bringing food to tables, and cleaning tables causing increased wait times.
Date: a month ago
Review №17
Rating: 5
Date: a month ago
Review №18
Rating: 5
Tower and guacamole burgers were bomb, meat was juicy and flavorful. Can t beat getting fried pickles and loaded fries as your side. Everything was very tasty. Had to ask for a box to go, burgers are big. Kid-friendliness: Kids really enjoyed the kids cheese burger.
Date: 2 months ago
Review №19
Rating: 2
Food is great, but customer service is not. After ordering combos the cashier gave us our cups for fountain drinks. All fountain drinks were flat and after bringing it up to the cashier s attention, she replied that they have been flat for two days. The manager stepped out and offered bottled drinks for the inconvenience which was great but after receiving our order it was incomplete smh. I had to request my side order three times until they finally gave me my side order to go after I had finished eating at the restaurant.
Date: 3 months ago
Review №20
Rating: 1
Date: 3 months ago
Review №21
Rating: 3
Ive went twice and both times it was great service and good food. Im just skeptical about the chili.
Date: 3 months ago
Review №22
Rating: 5
Clean place, big juicy burgers
Date: 3 months ago
Review №23
Rating: 5
Wonderful, clean, and Excellent Service
Date: 3 months ago
Review №24
Rating: 5
This is a high class establishment, great food made hot and prepared with fresh ingredients. The setting is modern rustic and the restaurant is sparkling clean with a polite and attentive staff. Ive been over half a dozen times and am still enjoying my way through the menu! Orders are ready fast and the taste is spectacular.
Date: 3 months ago
Review №25
Rating: 5
We loved the burgers. Service was spectacular. We were approached twice by 2 different employees to ask if everything was ok or we needed anything. A+ SERVICE! Highly recommend.
Date: 4 months ago
Review №26
Rating: 5
Date: 4 months ago
Review №27
Rating: 1
They went from $2 dollar tuesdays burgers to $3 dollars and thats was fine...but now you have to buy two sides orders in order for them to give you the burger at $3 dollars.. you would end up paying like $18 dollars ..
Date: 5 months ago
Review №28
Rating: 4
Great hamburgers, nice & clean place
Date: 5 months ago
Review №29
Rating: 5
Went for the wings special on Wednesday, their wings and sides were amazing for a really decent price! Place is clean and simple and employees really nice and helpful
Date: 5 months ago
Review №30
Rating: 1
I put a review up on my instagram about tower burger saying that they are false advertising with the wing special for 50cents. That s the main reason people go. They fail to advertise that you have to buy a side and a drink to get the wing special. Point being there is really no deal it comes as the same price of a regular meal. To top it off they BLOCKED me on instagram so the comment won t come out. At the end of the day my 8,000 followers are gonna see what false advertisement they are holding. HERES PROOF TO SHOW HOW PETTY THEY ARE.
Date: 5 months ago
Review №31
Rating: 5
Tower burger is second to none. Everything from service, clean and food. I cant say that about many other places.
Date: 5 months ago
Review №32
Rating: 5
An amazing burger joint that sources their meat locally and has a solid variety of options - including of the non-burger variety. Parking: Plenty of parking spaces available, albeit shared with other storefronts. Kid-friendliness: While not a restaurant tailored to children, there is a child menu. Wheelchair accessibility: Wholly wheelchair accessible, and easily maneuverable in and out. Handicapped parking available right outside the front door.
Date: 5 months ago
Review №33
Rating: 5
Date: 5 months ago
Review №34
Rating: 4
Food was good, however the service and atmosphere was unmemorable.
Date: 6 months ago
Review №35
Rating: 5
One of the best burgers in da valley
Date: 6 months ago
Review №36
Rating: 4
The burgers are good, the fries are 100% natural, the place is more or less clean, just two things that I will personally give my opinion since it was what I ordered. Point 1.- I ordered jalapeño peppers but oh surprise, 1 dollar for a very small glass for the price of the product . 2.- At the time of paying and receiving the first ticket arriving at the table we realized that they take money from you without telling you. The first ones were hamburgers and they took .75 cents from us, when I later bought the chilies they obviously gave me another ticket since at that time we were having dinner and when they saw the ticket they took money from you again, in this case it was 60 cents. Here the point is not the amount, but that they take money from you WITHOUT TELLING YOU ABSOLUTELY ANYTHING AND THIS IS THEFT.
Date: 7 months ago
Review №37
Rating: 5
Tower Burger never disappoints! The fried pickles are to die for and if you try them with their buffalo sauce wow! Food quality is great and although a bit pricey, you ll walk out of there happy and satisfied. They have lots of good options on their menu and are willing to customize your burger however you want it. Everything is good but I highly recommend eating in especially if you ve ordered the fried pickles or onion strings as their packaging tends to make them soggy. There s plenty of variety in their fountain drinks and they even offer Cholula sauce! This place is a special eating out option and highly recommended! My favorite is the Blue Buffalo with onion strings and friend pickles! Always craving Tower Burger!
Date: 7 months ago
Review №38
Rating: 1
Order to go. Placed 3 orders of wings, 2 garlic parm and 1 buffalo with 3 ranchs. Doubled checked with the employee at register placing my order if it was correct she said yes. Then before I leave, I check my order. I only got 2 orders of parm and 1 individual buffalo wing and 2 ranchs. I thought this was a joke to received only 1 individual wing buffalo. I went back to the employee that placed my order and showed her my order was taken wrong. She doubledcheck how she took the order and said she made the mistake. Then I had to pay again because the employee took my order wrong. Then while I wait for that order to come out, while my food already to go gets cold. Then I got my order, doublechecked it. It was right. I asked about my third ranch, I order originally and she said only 1 ranch is allowed for to go orders. I told her I ordered 3 ranchs. She didnt give me the ranch. Customer service was horrible especially for it not busy during this time. And, Tower Burger why would you allow your customers 1 ranch for to go order, when I order 3 orders. But if you eat your wings at the restuarant, you get 1 ranch per order. That doesnt make any sense. Took about 40mins altogether. Was not busy at all. Time was between 6pm-6:30pm. Very Displeased. Also 3% gratuity charge added with no sign anywhere and Im taking my order to go. They even did my order wrong! I hope this review makes future customers aware and learn from my experience. I hope Tower Burger owners read this. If it wasnt for your customers you wouldnt have a business.
Date: 7 months ago
Review №39
Rating: 5
Ive been here a few times. Food has always been good, and nothing extremely wrong with service they just sometimes take a little longer than most restaurants. But over all I would still highly recommend it!
Date: 7 months ago
Review №40
Rating: 5
The service was excellent! My server was very generous! Food 10/10 super delicious! I loved my fried pickles crispy on the outside and juicy inside! My burger, fries & onion strings were so yummy not greasy at all! I am definitely going back for more!
Date: 7 months ago
Review №41
Rating: 1
The food here is usually good, but today I had a red velvet cinnamon roll that was absolutely inedible. It was so dried out, like it had been made weeks ago. They would not give me a refund or exchange it for something else. If I go back, I ll never get a dessert there again.
Date: 7 months ago
Review №42
Rating: 3
Love the burgers here, but this is now my 4th time to go in, wait for cashier , then be told it would be about 40 min for my food. Don t know how you all plan to make it if you don t staff your restaurant properly. You all have my favorite burger in the valley, but I am giving up on trying to go for lunch because it wastes so much time when you all are backed up. Hate to harp on a local business, but this is the only I think you will see the feedback. All of the staff has always been wonderful as well.
Date: 8 months ago
Review №43
Rating: 5
Parking: Plenty of parking Wheelchair accessibility: Handicap parking Recommended dishes Chicken California Club, Burgers Parking options
Date: 8 months ago
Review №44
Rating: 3
waited 30 minutes for some to go burgers & they were cold, so were fries!
Date: 8 months ago
Review №45
Rating: 5
So yummy 10/10 recommendations
Date: 8 months ago
Review №46
Rating: 5
This was the best DAMM BURGER I HAS IN MY LIFE THE Fungus AMUNGUS!!!! Get it please y all this review isn t fake I video I went live on TikTok OMG! I m glad they took a while unloading our truck at the HONGKONG GROCERY. They took 3 hours unloading so we had enuff time to take my time and eat slow and enjoy this food guys the fries was on point and fresh the mushrooms and cheese was perfect the meat was fresh the bread was perfect everything about the burger even the atmosphere was perfect. Service was superb ladies we enjoyed I don t do long reviews but this on deserved it a more I would give you guys a 10 if I could .
Date: 8 months ago
Review №47
Rating: 5
Date: 8 months ago
Review №48
Rating: 5
Best burgers in the valley! Their wings are amazing too. Absolutely loveee this place always recommend to everyone i know!
Date: 8 months ago
Review №49
Rating: 5
I love the burgers and fries. I tried the wings for three first time yesterday and they were amazing. The wings are breaded and extra crispy.
Date: 8 months ago
Review №50
Rating: 4
Date: 9 months ago
Review №51
Rating: 1
Took over 45 minuets to get my food, burger was extremely dry, meat over cooked, no hair nets from what I saw, it was very unsanitary, employees too busy hanging around rather than providing customers. had high expectations but was disappointed.
Date: 9 months ago
Review №52
Rating: 2
It took me a couple of days to write this review. I loved the quality and quantity of the burgers. My issue is the extra charges added to the bill that are NOT posted anywhere in the establishment. They have a credit card use extra charge and they also have a 3% gratuity charge that is NOT posted anywhere! I paid in cash and yet both of those charges we added to my bill. Why are they charging a gratuity bill for 2 people in an establishment where you sit and all they do is bring the food to your table? Why dont they post that! I am giving them 2 stars for the principal of not being transparent. Is it legal for an eating establishment to have additional charges without posting them?
Date: 9 months ago
Review №53
Rating: 5
Date: 9 months ago
Review №54
Rating: 2
I asked for a ETA before I ordered and they said 15 minutes which is already a long time for 2 burgers, they took almost half an hour.
Date: 9 months ago
Review №55
Rating: 1
The person was rude food horrible and the waiter burped in front of me and he farted horrible he even started screaming funny noises never coming back Parking: He farted
Date: 10 months ago
Review №56
Rating: 1
Bad service nobody was their and food you have to order at cash register and felt rushed
Date: 10 months ago
Review №57
Rating: 1
I paid full price for a burger with an egg and I asked for no meet. They brought a tower of lettuce with a half way cooked egg and onion rings of top. The egg yolk was dripping over the lettuce. Disgusting people!
Date: 10 months ago
Review №58
Rating: 5
Date: 10 months ago
Review №59
Rating: 2
Cold food, reheated potatoes and terrible service
Date: 10 months ago
Review №60
Rating: 4
Got the amongus burger, top tier. Loved everything about it, crunchy and juicy meat. Not all greasy like other joints! Im definitely coming back to try more of the menu!!
Date: 10 months ago
Review №61
Rating: 4
Date: 10 months ago
Review №62
Rating: 4
Pretty good burgers for the price
Date: 10 months ago
Review №63
Rating: 4
Cool place. Service was good & atmosphere is modern industrial. Wings were good, but burger was overcooked. Will be back but will try chicken or vegan dish this time.
Date: 10 months ago
Review №64
Rating: 5
Date: 11 months ago
Review №65
Rating: 5
Date: 11 months ago
Review №66
Rating: 5
Best burger Ive had in the valley for a while. The bun stayed crispy until the burger was gone, it was juicy, and the bacon was perfectly cooked and flavorful. Definitely will be heading back.
Date: 11 months ago
Review №67
Rating: 5
Great food, a little pricey, but its worth it.
Date: 11 months ago
Review №68
Rating: 5
/the best burgers in the valley
Date: 11 months ago
Review №69
Rating: 5
Date: 11 months ago
Review №70
Rating: 2
Went there Friday and as soon as I walked in I could smell a strong odor of gas. I asked them if they could smell it and they said no. I said well if I pass out call 911. The burger was cold and the fries were cold and hard. Not fresh at all. Sticking with the Alamo location.
Date: 11 months ago
Review №71
Rating: 5
Food is great. Their Fried pickles are the best Ive had.
Date: 11 months ago
Review №72
Rating: 5
Date: 11 months ago
Review №73
Rating: 4
The burger was good. Better than fast food. The fries were about average but the side of onion straws was below average. Not cooked enough and very oily. It terms of value, a bit expensive for the quality you get. About 25 bucks for two people.
Date: 11 months ago
Review №74
Rating: 4
This is strictly on The wings. There s a Wednesday deal .25c only 1 flavor 8 wing max per person and only dine in or take out but in person order only. Was debating between XO and the Seoul Sauce .waitress was nice enough to offer samples of the sauce. Honestly the seoul sauce was more tangy rather than spicy. When I think and see Korean inspired sauces, gochagang is what I visioned at least tasting and seeing that deep red color. The sauce wasn t closed to what I thought it would be. The XO sample was a bit sweet so I ended up trying the Seoul sauce but light on it. I still like the sample and curious how it would be on the wings. Wings definitely are a great value for Wednesday deal and probably would be back to try some of the other flavors. Nice crunch more like a tempura batter that is used for the wings.
Date: 11 months ago
Review №75
Rating: 4
Not bad at all, the food was good but a little pricey
Date: 11 months ago
Review №76
Rating: 1
I called to place an order over the phone multiple times on a Monday at 4:30pm... with no answer, so when I get there, there is literally no one in the restaurant dinning...its no wonder they are still in business....employees not wanting to answer phones....wow
Date: 11 months ago
Review №77
Rating: 3
I had the Snoop Dog at the McAllen location and it didnt compare to the first one I ate at the Alamo location. I couldnt stop raving about that one. This one was very sub par. Bun was cold and dense, the hot dog was small, bacon was scanty, and it was way overloaded with jalapeños (i took a bunch of them off). Most likely wont be going back to this location for the Snoop Dog.
Date: a year ago
Review №78
Rating: 5
Date: a year ago
Review №79
Rating: 5
Date: a year ago
Review №80
Rating: 5
Great burgers! Friendly service!
Date: a year ago
Review №81
Rating: 1
Use to come to Tower Burger often, but lately the service is very bad. To busy hanging out in the back, to make sure customers had what they needed. Had to go get my own utensils, codoments, and napkins. When the order came, the cheese was wrong, burger overcooked, bacon was hard as rock. Why ask how I want my burger cooked if they all come well, well, done? When I asked about the wrong cheese, they said they were out of that type of cheese. But the person I was with had the cheese I had ordered on their burger. So they were not willing to make my order right. Very skimpy on some of the expensive add-ons to my burger also. Then, there is a non disclosed 3% gratuity charge to the meal that is not posted anywhere. For what, to bringing me my food that I wasnt happy with. I will say the fries were good but will not be coming back.
Date: a year ago
Review №82
Rating: 5
Were here almost every other 25¢ Wing Wednesday. Limited sauce choices but they are tasty. Weve also been here for their $2 Tuesday Burgers. Meat to bun ratio wasnt it, but it definitely had a good taste. Their fried pickles and fries are also delicious.
Date: a year ago
Review №83
Rating: 5
Date: a year ago
Review №84
Rating: 3
Please train employees to remove apron before entering the restroom.
Date: a year ago
Review №85
Rating: 5
I love their burgers and wings!
Date: a year ago
Review №86
Rating: 1
Waited 45 minutes to receive our food. Ordered 11:53. Received food at 12:38. Staff said they couldn t provide a refund. Food quality was very bad. Do not order the pulled pork sandwich.
Date: a year ago
Review №87
Rating: 5
Date: a year ago
Review №88
Rating: 4
Date: a year ago
Review №89
Rating: 5
Date: a year ago
Review №90
Rating: 5
Date: a year ago
Review №91
Rating: 3
Burger pretty good, French fries soggy not crispy.
Date: a year ago
Review №92
Rating: 3
This place could be the jewel of McAllen if they adjust their menu and some service items. Burgers are good, Fries were super soggy, chili cheese fries were bland, and the cheese sauce ruined them and made soggier. The onion strings were dripping oil and seem to come from a bag. Not a place I would strongly recommend. Advice: listen to your customers, update your menu, you need a new manager that is in tune with what a good restaurant should run like, empty drink dispensers and soggy food are a recipe for non-returning customers.
Date: a year ago
Review №93
Rating: 5
Date: a year ago
Review №94
Rating: 5
Date: a year ago
Review №95
Rating: 3
I had high expectations but the burger was really dried but it was a chorizo burger and asked medium well and my son was medium but they were dry and it didnt help that the bread was pretty hard , they need to change the buns or just use fresh buns because stale buns tend to harden faster after getting warmed up . Some seasoning please and the elite for the wings was a miss . The wings themselves were good but that seasoning isnt it , once again I can tell it was old and the cheese they used was to generic for the loaded fries . Man this place is great overall but for the price it was not worth it . Will give them a try again in the future. Much potential !
Date: a year ago
Review №96
Rating: 5
One of the best burgers I ve ever had! It was delicious, the veggies were fresh, the bun wasn t soggy and it was topped off with homemade fries!! Definitely returning to Tower Burger!
Date: a year ago
Review №97
Rating: 5
Date: a year ago
Review №98
Rating: 3
Great large and open seating area. The steak burger needs more seasoning...and hand cut fries are over fried with oil.
Date: a year ago
Review №99
Rating: 5
Date: a year ago
Review №100
Rating: 1
Overall a bad experience, called to ask about the $2 burgers I ve seen advertised on FB, girl tells me I need to order that in person? That s not explained on the advertisement posts on FB so that was annoying. Place seems understaffed, so food was coming out slow. My fries were super limp and small, burgers bland. Also place was dirty.
Date: a year ago
Review №101
Rating: 5
Date: a year ago
Review №102
Rating: 5
Tuesdays specials are great. Fresh cut fries and create your own burger. Clean not greasy burgers
Date: a year ago
Review №103
Rating: 4
Took my parents to eat here because I wanted a good smash burger. Burger was good but it lacked seasoning. The fries were great and a lot too. I saw a lot of reviews complaining about the service, but was great I guess it just depends who is there when you go.
Date: a year ago
Review №104
Rating: 5
Nice place glad I found it. Love the specials .
Date: a year ago
Review №105
Rating: 5
Great burgers and wings!
Date: a year ago
Review №106
Rating: 1
Date: a year ago
Review №107
Rating: 4
Went yesterday for the wings experience and found they were decent. Size are way bigger than the competition which is a plus, but it had too much breading, the sauce are different ok, cant beat the prices for 25 cents each, my wife enjoyed the huge mushroom burger and my daughter too. Alot of fries were given very generous portions thats for sure. Will visit again for sure.
Date: a year ago
Review №108
Rating: 5
Date: a year ago
Review №109
Rating: 5
Their wings and burgers and fries are awesome. Great service
Date: a year ago
Review №110
Rating: 1
Horrible service. Waited for an hr and the cashier with the ear wedges is super rude. 0 customer service skills. She was rude to every customer as if she wanted them to leave, which a lot of people did leave, good for them. Do not come here.
Date: a year ago
Review №111
Rating: 1
I have one hour for lunch it took 15 minutes just to get my order in. Then another 20 minutes of waiting. I went to check on my order and was told there was a 10 minute wait. I asked who is the manager and the girl said I am. The cooks are super overwhelmed or too slow but this place has bad management every time I go here it s like this disappointment!!!! Come on guys get it together
Date: a year ago
Review №112
Rating: 5
Had your $2 hamburgers. AWESOME!! Only thing onion strings were a little greasier today.
Date: a year ago
Review №113
Rating: 5
Their burgers for $2 on 2sdays are the Bomb!! I highly recommend T Burger!
Date: a year ago
Review №114
Rating: 1
Burgers were overcooked- burnt! Very slow Service. Loaded French fries were also burnt. Definitely will not visit again!!
Date: a year ago
Review №115
Rating: 1
35 min waiting for my order 6114 during lunch 4/26
Date: a year ago
Review №116
Rating: 5
Great food and service. The place is always clean.
Date: a year ago
Review №117
Rating: 4
Date: a year ago
Review №118
Rating: 5
Hands down, best burger in the RGV. Highly recommend!
Date: a year ago
Review №119
Rating: 4
Always under staffed. 1 person on register and 1 in the back trying to do everything. Parking: Its right next to a Schloskies. And a Harbor Freight. Wheelchair accessibility: Little ramps everywhere and all the front parking is for crips.
Date: a year ago
Review №120
Rating: 1
Food is good. Service is terrible and slow. Tables never clean, always with food on top. Short staffed always.
Date: a year ago
Review №121
Rating: 5
Date: a year ago
Review №122
Rating: 5
Our favorite place to go. The burgers and wings are delicious.
Date: a year ago
Review №123
Rating: 4
Date: a year ago
Review №124
Rating: 1
Unimpressed with Tower Burger. Dont waste your money making your burger into a meal. The fries were soggy and unflavored. Fountain drinks are either out of order or out of stock. Sweet tea was actually unsweetened tea + sugar, which does not make sweet tea. Service was good.
Date: a year ago
Review №125
Rating: 1
I have taken some of our clients to the location in Alamo and to the one on Tenth St. in McAllen, I took my son on 3/5/2023 at 5:25 pm to share a burger and fries since we were not that hungry and their servings are usually pretty substantial, prior to ordering Daniel mentioned that the Combos would only come with Onion Strings because they had run out of fries which I found unsatisfactory as an excuse - you only have an HEB down the street, to me that just means you dont have employees taking ownership, they just dont care. I didnt want to go driving looking for another place so we settled for the Onion Strings. I had been in the sun all day and I chugged down my first glass of mixed sweet and unsweet Iced tea when I went to get a refill I informed the young girl -server that they had run out of sweet tea - her response was that nearing closing time they no longer put out any more tea which I found to be absurd- I am expecting the same type of service at opening time as well as closing time and I found this to be totally unacceptable and poor practice. I then mixed my own sweet tea and asked her for some lemon slices and her reply was We dont have any! All you need is one or two employees to cost you your business, I would really re-evaluate your true reasons for being in business and if customer service is not your first priority - you should just pack your bags and close it down and ride off into the sunset.. Another thing, I think it would be a good idea to offer your First Responders and Military a discount.
Date: a year ago
Review №126
Rating: 4
Great place to spend your Saturday. The wings are breaded nicely I give them a 8.7 out of 10.
Date: a year ago
Review №127
Rating: 1
bad place to eat, they do not cook and treat food right, they put together hamburgers that they look as if they pull them out of the trash, and fries are extremly oily since they do not have the temp right, fries where limp and disgustingly cold. It was my wifes BDay and I wanted her to have a good time, her blue cheese burger had a smear that looked like BCheese but it was not. Bad all in all! Do not recomed, Good luck! I suppose is my fault and not tower burgers, since I have travled out of the RGV and I do not know any better...........
Date: a year ago
Review №128
Rating: 5
My first time there. I heard alot of great things about the Alamo location and we finally had chance to try. It did not disappoint. Burgers were fresh , flavorful. I cant wait to try out the different burgers. Their desserts look delicious, just didnt have room lol. Cashier was super friendly and helpful with menu and patient with us for taking our time. Definitely going back
Date: a year ago
Review №129
Rating: 1
Got here to pure attitude at the register. I asked for a specific burger w a veggie patty, I got something else which was also no longer hot nor warm. When I told the waitress the order was incorrect I got more attitude that I wasnt charged for the additional stuff so I had to make another 2.59 charge. My husband got a specific hot dog with kimchi and was advised after that they dont serve kimchi. Very disappointed. I was looking forward to eating here but normally go to the one in Alamo. Will not come to this one again.
Date: a year ago
Review №130
Rating: 4
Date: a year ago
Review №131
Rating: 4
Burgers are a bit pricey however the quality makes up for it. The sides are also very solid and the customer service is a 10/10
Date: a year ago
Review №132
Rating: 1
No sense of customer service. Got there at with two people in the place. My buddy and I ordered the same thing. Five tables got there after us. They brought my buddy his plate and said mine was coming right up. They then served a table that got there after us. Then another table. We asked for my burger. The girl didn t apologize but said they messed us in the back and my order was coming. They then serve another table. Then two ladies walk in and order. They get served their food . So everyone is now served in the restaurant. I get up to cancel my order. All of a sudden it is ready. I had to get back to work. Word of advice. When you forget an order get it taken care IMMEDIATELY! Don t serve everyone else. The worse part is that I had talked up this place to my whole office. My buddy didn t want to go.
Date: a year ago
Review №133
Rating: 3
It would get a better rating from me if the service was better. The food is great, but they have only 1 person at the register who is ALSO the server & only 2 Cook in the back. 3 people running the place. If you dont mind waiting for your meal, give it a shot. If your in a rush during your lunch break, Id skip it.
Date: a year ago
Review №134
Rating: 4
This was our 1st visit to the N. 10th location after some 20+ visits to the original Alamo location. We were kind of disappointed with the servings of fries on both my wifes order and mine. The 1/2 lb burgers were fine and properly cooked, but the fries were greasy and salty. We tried to muster the willpower, but we couldnt finish the fries. We were used to getting crispy orders of fries in Alamo and unfortunately that was not the same yesterday. I do not believe that we will be returning to this location again, but we may return to Alamo at least one more time and see if it was just a one bad off visit....
Date: a year ago
Review №135
Rating: 4
Date: a year ago
Review №136
Rating: 5
My favorite burgers. The flavor of the meat and bread excellent. The space of the place is super spacious...there is always room and space to eat no matter if it is Sunday lunch time. 100% recommended.
Date: a year ago
Review №137
Rating: 4
Date: a year ago
Review №138
Rating: 1
Is this palace closing??? Very poor service and no supplies on fountain drinks little dirty!!!!!
Date: a year ago
Review №139
Rating: 5
Date: a year ago
Review №140
Rating: 1
Food was cold veggies were old and stale. Service was horrible. Definitely do not recommend
Date: a year ago
Review №141
Rating: 1
No ice for drinks. Come on people a stripes is next door. We walked over there and bought a bag of ice which we shared with other patrons. Ordered a Chile dog. Waitress came to table and advised they were out of Chile. Substituted a slice of bacon. When order came it was cold! Would not recommend this restaurant.
Date: a year ago
Review №142
Rating: 5
Date: a year ago
Review №143
Rating: 5
My first time being at tower burger Ioved there huge 1/2 pound burger this burger was awesome I would recommend this place to all my family and friends..
Date: a year ago
Review №144
Rating: 5
Street corn (elote) wings were insane and the brown sugar bourbon wings were awesome as well Super meaty, juicy and super crispy...
Date: a year ago
Review №145
Rating: 3
Burgers are delicious but customer service is not very good. A nice smile and thank you would go a long way here.
Date: a year ago
Review №146
Rating: 5
Kid-friendliness: My granddaughter loved her burger. Food
Date: a year ago
Review №147
Rating: 5
Hands down the best burger I have ever eaten! Clean place, attentive staff. Awesome chef. Parking: Plenty of parking
Date: a year ago
Review №148
Rating: 5
Their caramelized onions really are caramelized!! I had their Tower Melt (patty melt) - it was the best ever!!
Date: a year ago
Review №149
Rating: 5
Date: a year ago
Review №150
Rating: 5
Burgers are great, fries were so so, onion strings were ok.
Date: a year ago
Review №151
Rating: 4
Food is a bit expensive but not bad
Date: a year ago
Review №152
Rating: 5
This will definitely be another of my husbands and I lovely places to eat out and chat. Loved the cozy atmosphere and the food is amazing. Enjoyed every bite. First time I try eating mustard and actually liked it (bonus points for that!). 10/10
Date: a year ago
Review №153
Rating: 3
I got a Holy Guacamole with some loaded fries with the combo, and I honestly wish I didn t. You could tell that they give their burgers attention, however the loaded fries are an abomination. The melted cheese was already stiffening when it got to my table and the fries are a rubbery, squishy mess. No crispness, no flavor other than the oil they were in a total mess. I understand their focus is burgers, but I mean this isn t okay. Fries are to burgers what peanut butter is to jelly. Perhaps in the future this won t be the case. Parking: Practically empty lot on a Monday.
Date: a year ago
Review №154
Rating: 5
Excellent 100% recommended
Date: a year ago
Review №155
Rating: 4
Date: a year ago
Review №156
Rating: 4
Date: a year ago
Review №157
Rating: 1
What is happening to your food? It used to be great but not any more! The meat is paper thin, the fries over cooked. You charge for Buffalo sauce and dont even include it in the order. What a deception!
Date: a year ago
Review №158
Rating: 5
Date: a year ago
Review №159
Rating: 5
Update: the last coupe of times (last time in September 2022 and about 1 month before this) the quality of the food has taken a hit. The burgers not as tasty and the service was a little slow. The pulled pork sandwich was pretty dry despite of the sauce. Meat was not as tender. When it happened the first time I didn t edit the review but now it happened again so I decided to give an update. I know after the pandemic many businesses are struggling with staff and supplies and I am hoping that is the reason for this change. Praying for all businesses. Both restaurants in Alamo and Mcallen have the same flavor. The food is delicious, fresh. Restaurant is clean and welcoming. Tower Burger in Mcallen is a bigger space than Alamo. We have tasted the pulled pork burger which comes with fried string onions, pickles, bbq sauce in the burger and a side choice of fries, loaded fries or more string onions. I tried the loaded fries for the first time and was not disappointed. Very good! Beef burgers are so juicy and delicious as well as their grilled chicken sandwich in Texas toast. Whether in Alamo or Mcallen , you have to stop by.
Date: a year ago
Review №160
Rating: 5
If you love burgers youll love this place.
Date: a year ago
Review №161
Rating: 1
Food was horrible. They used spoiled food and stale hot Cheetos that tasted like they been out for over a week. Paid over $40 for two spoiled burgers and the most disgusting hotdog I ve ever had. They have little kids working here with no management or quality control. This place has been bad the last 2 years. Just go to the Food Trucks across the street.
Date: a year ago
Review №162
Rating: 4
Plain flavors; not so delicious but still a good place to eat
Date: a year ago
Review №163
Rating: 5
Great burgers
Date: a year ago
Review №164
Rating: 5
No matter what burger you order all is Delicious
Date: a year ago
Review №165
Rating: 5
Clean facilities, friendly staff, and great food! I ordered a Tower Burger, and it was awesome. Half-pound patty, cheese, a fried egg (because the runny yolk really adds some magic), LTP, and onion strings. The onion strings were delicious. The onion was sweet and the breading was light and tasty. The fries were perfectly cooked and salted. Give it try for a really good burger experience. Fair warning: this was a slippery burger. Recommend cutting this beast in half. Totally worth it though. :-)
Date: 2 years ago
Review №166
Rating: 5
Date: 2 years ago
Review №167
Rating: 5
Date: 2 years ago
Review №168
Rating: 1
Very rude staff. I was trying to call in an order an was told that I would have to pay over the phone. I said that i had no issue with that and the employee said he would put me on a brief hold. He never answered again. I hung up after 10 minutes and called again a few times but the line was still busy because they had put me on hold. Very, very rude.
Date: 2 years ago
Review №169
Rating: 4
Quality burger. Good variety of toppings. They should invest in making better fries in my opinion.
Date: 2 years ago
Review №170
Rating: 4
Date: 2 years ago
Review №171
Rating: 5
Date: 2 years ago
Review №172
Rating: 3
I ordered a burger no bun, with no cheese, lots of jalapenos. It came with processed American cheese half the amount of jalapenos so I had to order & pay for more. My husbands burger bun was greasy on the bottom. No lids for the plastic cups so if you wanted to take the remainder of your drink you couldnt put a lid on the cup.
Date: 2 years ago
Review №173
Rating: 5
The service is very good, the employees are very attentive and the best are their burgers, the bread, in my opinion, is made daily, the meat is very good. One of the best burgers in all of RGV without a doubt Congratulations !
Date: 2 years ago
Review №174
Rating: 5
Loved it!!
Date: 2 years ago
Review №175
Rating: 5
I absolutely love this place. Either location is awesome, but the McAllen location is closer to home for me. I love their fluffy buns, and dont get me started on the loaded fries. My date got the fried onion strings and we split them. Soooooo good! I have always had excellent food and service here. Oh, and the bacon is thick cut! Update! Just chose to celebrate my bday here! 53 is looking great, and so was my Sexy Mexi with loaded fries! Dang! Yummy!
Date: 2 years ago
Review №176
Rating: 5
Date: 2 years ago
Review №177
Rating: 1
Worst meal ever .even kids hamburger was not good . This is hot dog reminded me a gas station hot dog that had sat all day . I tore this part off so you could see . They were a awesome place now they are a bottom of the barrel place . Never again waste of my money
Date: 2 years ago
Review №178
Rating: 5
Date: 2 years ago
Review №179
Rating: 5
Date: 2 years ago
Review №180
Rating: 4
Date: 2 years ago
Review №181
Rating: 5
This place was amazing. The patty had such a smokey flavor and seasoned perfectly; added grilled onions, grilled jalapeños, and avocado. The bun was soft inside and toasted on the outside. Loved the slight sweetness of it. We accompanied it with shoe string onion rings. They were so crispy and the flavor just burst in your mouth. Be prepared to come with an appetite. These burgers are not for anyone on a diet!!
Date: 2 years ago
Review №182
Rating: 5
Very good, 100% recommended, the bread and meat are the best
Date: 2 years ago
Review №183
Rating: 2
Large drinks are actually small (dont say you have large drinks when its apparent theres only 1 size...small), boxes were small, meat was burnt, cheese was watery. The only things good were the guy at the counter he was super friendly and the restaurant was clean.
Date: 2 years ago
Review №184
Rating: 5
A local favorite! For a couple of dollars more than a fast food place, Tower Burger offers quality, delicious, enormous burgers and heaping servings of fries! Dont know where to start? Order the regular Tower Burger and take it from there! Vegetarian options: No strict vegan options, but options for vegetarian and pescatarian diets are available Parking: Abundant parking; rarely an issue Wheelchair accessibility: Tower Burger is fully wheelchair accessible
Date: 2 years ago
Review №185
Rating: 5
Great burgers
Date: 2 years ago
Review №186
Rating: 5
We both really liked our burger. Big portions, fair prices. Everything seems to be fresh. Its somewhat difficult to find this location but definitely worth a try.
Date: 2 years ago
Review №187
Rating: 5
Date: 2 years ago
Review №188
Rating: 5
Always fresh! Burgers are cooked to your preference. Their loaded fries are thr best!
Date: 2 years ago
Review №189
Rating: 5
Date: 2 years ago
Review №190
Rating: 5
Date: 2 years ago
Review №191
Rating: 5
Date: 2 years ago
Review №192
Rating: 5
Good food, good service, and a chill environment.
Date: 2 years ago
Review №193
Rating: 1
Very very very bad service her name is MIRANDA if there is a negative 0 I would have rated her that !!!!
Date: 2 years ago
Review №194
Rating: 4
Pretty good burgers. Kinda like a fancy Five Guys. Worth a try.
Date: 2 years ago
Review №195
Rating: 3
Went here for lunch for the 1st time the other day with two others. Girl working the counter & delivering food was very nice, but was unfortunately the only one doing everything out front. It took 30 minutes for our table to get our 1st burger, 10 minutes later I was given my veggie burger, only to bite into it and find out it was NOT a veggie burger. After almost an hour we all finally had our food. Food was actually very good, but not somewhere Id go if I wanted a quick bite or if I wanted to eat with the people I came in with, since the cook was not preparing meals on the same ticket together. I was also very off put with the staff being unsure what burger theyre delivering to the table. As a vegetarian, I did not appreciate taking a bite of what was definitely meat.
Date: 2 years ago
Review №196
Rating: 5
Date: 2 years ago
Review №197
Rating: 1
Date: 2 years ago
Review №198
Rating: 5
Date: 2 years ago
Review №199
Rating: 2
Date: 2 years ago
Review №200
Rating: 5
Food is delicious! Ambiance is pleasant. Service is excellent.
Date: 2 years ago