Mr. Rooter Plumbing

Review №1

Rating: 5

Had to get a water heater replaced, Steven was quick to diagnose the problem and then Ian and Lee had the new one installed quickly even after having to work around a few hitches due to the originals failure and work to remove it to fix the water damage.

Date: a week ago

Review №2

Rating: 1

I wouldn t use these people. Before installing my water heater the guy dropped it outside and then claimed it never fell. But I have the video from my camera. Not to mention the water heater is dented and has red scratches from hitting the brick of my home. They installed my water heater and left tons of insulation in between the drain pan and water heater. THIS IS A FIRE HAZARD. They also didn t add the insulation to the lines properly. They removed a valve to my water heater that would allow the water to be cutoff to my home in case the water heater went out. I ve called and emailed but after 2 weeks of trying to contact them I haven t received a call. Please stay away from this company.

Date: a week ago

Review №3

Rating: 1

Unfortunately I had a negative experience with Mr Rooter. The scheduler, Brittany, was very pleasant and friendly. We had no problem setting up our appointment and she was accomodating and worked to get us in... however, when we asked to communicate with our tech and the manager once we had a problem, she was not solution focused nor caring. Im unsure whether the manager or the tech ever received our message, but we never received a return call after 3 attempts. The tech, Josh, was articulate, but did not seem to know what he was doing and reported in error that a leak had been ongoing which caused our insurance claim to not be approved. It was an abrupt burst and our ceiling was raining in 3 places. He said he was going to talk to his supervisor and get a good price for us and call back with the quote and referrals for an a/c tech and remediation. We never heard back and were left stranded to pick up the pieces and figure out ourselves how to repair or call another company. VERY disappointed... they dont seem like they actually want to be in the plumbing business unless it is a simple, easy fix.

Date: 3 weeks ago

Review №4

Rating: 3

Edited from 1 Star to 3 Stars. See update after original review. Had l faucet and stoppage issues filed with my home warranty (AHS). Rob came out on the 21st after photographing the faucets, said the snake auger he had was too small for the stoppage and would be back the following day. No calls or followup so I placed a message inquiring about the stoppage issue late Friday. Today (following Monday), I am notified that the faucets have arrived and will be done Thursday. I ask about the stoppage issue and am told it would have to wait until the faucets are done. One unsuccessful and two successful calls to the home warranty (AHS) has not provided any earlier appointments. Disappointed in the contractor and home warranty. If you ever have to have Mr. Rooter come out, make sure its in writing for situations like mine. #mrrooter #ahs #poorcustomerservice UPDATE: So, Rob shows up Thursday with one faucet of the two needed. With more reasons on why he wanted to come back the following Saturday with the other faucet. At this point, I am so done with this guy knowing that on the third attempt, AHS grants a replacement plumber more easily. He asked if Sunday is ok but he eventually agreed to Saturday. No notifications or followup calls so I call Mr Rooter asking on wheres Rob. They take the message. Rob calls me back soon afterwards and said that he had some family emergency and that Larry would be out in an hour. This is where, the extra stars are added. Larry came in and started his work and und unlike Rob, no over explaining or trying to hustle extra services. He did an excellent job so if you do have use Mr. Rooter at this location, request Larry.

Date: 4 weeks ago

Review №5

Rating: 5

Great experience. I rent a house and was assigned Mr. Rooter Plumbing through AHS by my leasing company. Once assigned I was contacted promptly. Communication was great and they showed up during the time frames provided and sent me a text when on the way to be sure I would be home. I did not have to be the middle person to discuss payment etc. Every person I encountered was kind, empathetic, and knowledgeable. I will use them again should I need plumbing needs in the future.

Date: a month ago

Review №6

Rating: 5

Richard and Tyler were very professional and took care of my issue fast.

Date: 2 months ago

Review №7

Rating: 1

Not recommended

Date: 2 months ago

Review №8

Rating: 5

Great experience from start to finish. They worked with our unique situation and let us know ahead of time how much it would cost, how much insurance would confer and not cover and then performed the repairs right away. Highly recommend!

Date: 2 months ago

Review №9

Rating: 1

The worst plumbing company. Go elsewhere.

Date: 3 months ago

Review №10

Rating: 5

Highly recommend. Super friendly and hard working people with great service. Very professional

Date: 3 months ago

Review №11

Rating: 5

Super quick and very professional!

Date: 3 months ago

Review №12

Rating: 1

I had a poor experience with Mr Rooter Plumbing. The young man that showed up was extremely courteous. I was busy and did not pay too much attention to his presence as he went to look at my water heater. It simply is not heating the water appropriately. I have AHS to cover the water heater and he said I would have an out of pocket expense of $1200 on top of the coverage to replace the WH. He wants to up date all the valves and connections even though they are not worn. This is crazy I only want the water heater diagnosed of which he did not do just said replace it as it is covered and then presented me with additional parts that are not covered as my expense. No diagnosis as to your regulator is out, you have a gas leak, your valves are not working something anything just my out of pocket. I felt like I was at a Dr office and here comes these cost that are out of this world for a shutoff valve $200, replace my brass flex pipe with PVC $195, dispose of heater $200, replace gas line new $175, with mine in perfect shape in fact all of these items are in excellent shape. I was a maintenance man for several years for a couple of high rise buildings and did not see the reason for these changes. I did not realize what he had written till after he left never even placed the coat of the water heater on the estimate . I don t understand where is the integrity we should have with workmanship. These items require a certified plumber so as the insurance does not default but this is beyond belief. I replaced this water heater in 2007 put my old one to be picked up by our trash service. I just thought I should use my AHS insurance and now this . Unbelievable the entire job should take about 2 hrs. Why must we try and gouge every customer. Honesty no price on it. Sorry for the poor review, but this is bad.

Date: 3 months ago

Review №13

Rating: 1

THE WORST. The plumber was called out for a stopped toilet. He came out to the house, DIDNT EVEN GO INSIDE. I would assume when you call a plumber, they would go into the bathroom and use a plunger or something. Nope, he said he was coming back with a camera. He came back a couple days later, and said Nope, my camera is too big. It s a septic issue. My septic was pumped out and inspected 2 days before Mr. Rooter even went out. My septic is fine. HOW DID HE DIAGNOSE IT AS A SEPTIC ISSUE WITHOUT EVEN GOING INTO THE BATHROOM? I ve tried calling him, calling the main office asking to speak to a supervisor to explain. Nothing. Radio silence. Charged me $100 for literally nothing.

Date: 3 months ago

Review №14

Rating: 5

Always receive great service from this company. Nothing but trust the past couple of years with everyone that works there. Robert and Rease recently fixed our leak that caused mold damage within our home. Both of them were informative and cool to work with, and they got our copper pipe repaired in a short amount of time. Always highly recommend this company. (2 pics before and 2 pics after repairs)

Date: 3 months ago

Review №15

Rating: 1

Do not use this company they dont know what there doing and there a rip off taking them to court Dan

Date: 4 months ago

Review №16

Rating: 5

Richard was great. He diagnosed the problem quickly and resolved it within minutes. Thank you Mr. ROOTER!

Date: 5 months ago

Review №17

Rating: 5

Great customer service. Gavin and Tyler were very helpful and the install was quick. They were very knowledgeable and provided great service.

Date: 5 months ago

Review №18

Rating: 1

Never returned my call...

Date: 5 months ago

Review №19

Rating: 1

Worse company when it comes to customer service. They replaced a water heater through AHS and had us waiting on the inspector for half a day. They called the inspection for the wrong date twice! I called asking to speak to their manager or supervisor about 5 times to see what what s going on but no one ever called back. It doesn t sound like they care. I will definitely not allow them to work in my home again.

Date: 5 months ago

Review №20

Rating: 2

There should be commonsense for a service company to be courteous to get more referral services. There was a Mr. Rooter trust tailgating me on Great Wood Blvd Sugar Land this morning. Not sure he was late for an appointment or what, but this action was not good for public relation and may pose a liability risk for Mr. Rooter company as well.

Date: 6 months ago

Review №21

Rating: 5

Mr. Rooter provided timely service regarding my hot water heater. The team made sure I was well informed and professional.

Date: 6 months ago

Review №22

Rating: 1

This Company came out through AHS(run from them first) the Technician Garry looked at the problem and told me he would send it over to AHS? My Toilet was flushed and a piece of porcelin came off the back resulting in a flooded bathroom. He never told me he thought it was a problem from bring snaked? But he wrote that dishonest report and AHS denied my claim. All this was done without my knowledge. Im just waiting for them to repair my toilet. My biggest issue is why did Garry make this lie up? Thats very horrible and I would never recommend them to my home. Do Better by people ugh.

Date: 6 months ago

Review №23

Rating: 5

Exceptional service by Master Plumber Chris from Mr Rooter Plumbing, diagnostic expertise, excellent technique, safety, complete success, rapid and professional service. I ve found the plumber and company I will choose with whom to work from this day forward.

Date: 6 months ago

Review №24

Rating: 5

Great fast service knowledgeable tech Shaun

Date: 6 months ago

Review №25

Rating: 5

I m a new home owner and this was my first experience with having to hire a plumbing service. I will never use another company other than Mr. Rooter. It was less than 24hrs for them to make it to my house to fix the issue. The plumber who arrived was Steven and he is the main reason for this review. His service was quick, efficient, and very professional. He took the time to actually explain what he was doing and what all needed to be done to fix the issue. When I say he went above and beyond, he truly did. 10/10 recommend Mr. Rooter s plumbing and Mr. Steven with excellent service!

Date: 6 months ago

Review №26

Rating: 5

Tyler that works for Mr. Rooter Plumbing is an exceptionally great customer service. Very informative, knows what he is doing and looking at. I would diffidently recommend the young man to anyone.

Date: 7 months ago

Review №27

Rating: 5

Make sure you get red beard and parker to look at your plumbing issues. Great dynamic duo!

Date: 7 months ago

Review №28

Rating: 5

Shaun was awesome!

Date: 7 months ago

Review №29

Rating: 5

Mr Gary is AMAZING! Keep up the great work with the great attitude.

Date: 7 months ago

Review №30

Rating: 5

Shaun was on time and very courteous. Took care of the plumbing leak and referred us to a water damage restoration company. Highly recommend.

Date: 7 months ago

Review №31

Rating: 5

Shaun did an excellent job

Date: 7 months ago

Review №32

Rating: 5

This is our 3rd time using Mr. Rooter. Gary was our technician each time. He was always professional, kind, on time and fixed the problems perfectly. What I like about Gary is he doesnt mind answering my questions and concerns. Gary installed 4 Moen faucets, a tub spout, shower head and bidet. Mr. Rooter plumbing was 1st referred to us through AHS and they have earned our repect as a A+ Company. We now call Mr. Rooter for all our plumbing neededs because we know the job will be done fast and right. Gary thanks for educating me on Moen lifetime warranty. Because of you Ive replaced everything with Moen and will never have to buy another faucet because of its warranty..

Date: 7 months ago

Review №33

Rating: 5

Had a technician come out and he did awesome work. Fast, friendly, and truly cared about us being able to use our sink today. Ask for R. Galindo!! I have never had a better experience with a plumber from a big company. Left everything clean, neat, and safe.

Date: 7 months ago

Review №34

Rating: 5

Rubber galindo did an excellent job on both of my toilets. He was quick, clean and very professional . I will totally recommend him and Mr rooter plumbing

Date: 7 months ago

Review №35

Rating: 5

Fast, conscientious service. Definitely will use again.

Date: 7 months ago

Review №36

Rating: 5

Great services! Professional, knowledgeable, courteous. Namely Shaun, Gavin, Gavin and Charlie.

Date: 7 months ago

Review №37

Rating: 5

Rob took care of the issue quickly and with care.

Date: 7 months ago

Review №38

Rating: 5

The service representative that visited us was super and went above and beyond. It was impressive overall.

Date: 7 months ago

Review №39

Rating: 5

Very friendly and helpful. They have been here for a few different issues and have done a good job each time.

Date: 8 months ago

Review №40

Rating: 5

My service tech was on time. He was very polite and professional. He came in and had my garbage disposal replaced in 15 minutes. Love the service. Would definitely call with any plumbing issues.

Date: 8 months ago

Review №41

Rating: 5

Richard & Tyler with Mr. Rooter did a great job on short notice to find & fix a leaking pipe behind walls in our home in Pearland. Water was dripping down pipe from upstairs & then leaking through our living room ceiling -- 2 hours after arriving they had leak located & fixed. Thanks again Richard & Tyler . Brian Little

Date: 8 months ago

Review №42

Rating: 5

Robert helped us out in Pearland, Texas. Not only did he fix the leak in my shower....he helped me with a broken shower head. He felt bad that we had it dead wrong, and spent his own time adjusting and installing my mess up. He soaked all of the trim components and adjusted the water temperature for us as well and added major value to the simple shower leak that he was fixing. 5 stars... his is the best plumber that I have ever had help us. His name is Robert.

Date: 8 months ago

Review №43

Rating: 5

Today was my first experience with Mr. Rooter. Let me just say I am extremely impressed and pleased with not only the service provided but the personal attention they gave to my issue. Richard and Tyler were extremely personable, professional, and very conscientious about taking care of my problem. They are now my plumbing company for any issues I may have. I know five stars is the most you can give, but I personally think it was a 10 star experience. Thank you Richard and Tyler.

Date: 8 months ago

Review №44

Rating: 5

Date: 8 months ago

Review №45

Rating: 5

Robert, the tech, was on time. Cleaned up and gave us suggestions on how to address any further issues. Referred to us through American Home shield home warranty program.

Date: 8 months ago

Review №46

Rating: 5

Robert G. with Mr. Rooter came out because my toilet was singing when it was flushed. He did a wonderful job fixing and was very polite and personable. He explained what needed to be done and fixed it quickly and cleaned up.

Date: 8 months ago

Review №47

Rating: 5

Mr rooter came and promptly fixed my shower issues. They were very clean and explained the issues very well. I will be calling them again next time I have any plumbing problems issues.

Date: 8 months ago

Review №48

Rating: 5

Technicians were professional and appear knowledgeable.

Date: 8 months ago

Review №49

Rating: 5

Quick.. timely... professional and friendly. Will use them again.

Date: 8 months ago

Review №50

Rating: 5

Shaun was prompt, professional and solved our restroom problems. Quality work

Date: 8 months ago

Review №51

Rating: 4

Date: 8 months ago

Review №52

Rating: 1

If I could give these people, no stars, they would get just that. I had to use Mr. Rooter through my American home shield warranty company. The first time I had to use them was when my hot water heater went out they said it was gonna be an extra $1000 because of all the modifications that had to be made since they didnt make my particular style hot water heater anymore. The only thing that American home shield would cover is the hot water heater itself and I would have to come up with the rest out of my pocket. I got a second opinion that I paid for and that technician laughed and said everything that they were going to charge you for actually comes with the hot water heater that is available at Home Depot. I managed to get American home shield to pay for the hot water heater. I guess this guy felt sorry for me so he only charged me for the installation of the new one. Fast forward to today. My main shower has very little hot water pressure. When I called American home shield for a service call, they sent out Mr. Rooter again. The technician came out and was here all of 10 minutes. The only thing he did was take the handle off of the shower and said, Im gonna have to go to the warehouse and see if I can find a replacement faucet because I think the cartridge is bad. he said to give him a couple of days. The next day I received an email from American home shield that they were denying my service repairs. When the technician left here he did not write anything down. He just said he was going to try to find a replacement faucet. But what he turned into American home shield was totally different, and said that he recommends that, the pipes need to be replaced. So of course they denied it. when I tried to call Mr. Rooter and question where the discrepancy came in. Autumn answered the phone and was very rude would not hear me out and just kept telling me I needed to call my warranty company. I called American home shield and told them again that this is unacceptable! This is not what the technician told me when he left my house and now he submitted something different to you all. So according to American shield, Mr. Rooter closed out my service request because I did not accept the technicians recommendations so therefore I am out $100 with them, I called and I spoke with Sarah at Mr Rooter and she said she would have the supervisor call me back. Ive waited all day and the supervisor has not called me. I called again and asked to speak to Sarah and They told me she was on the phone and I asked for a return call and I have yet to hear back from Sarah. This is unacceptable and so unprofessional and if theres two things that I hate more in this world and that is a liar and a thief and that is what this company is! UPDATE: I did get a second opinion through AHS and when the second company came out they actually took the time to go into my attic and check the hot water heater. He not only took the handle of but also took off the plate to look behind the shower wall and check things out. He submitted his repair request and I m currently waiting for a new faucet!

Date: 8 months ago

Review №53

Rating: 5

Very happy with service and detail of both techs Professional and thorough. Would recommend to others.

Date: 8 months ago

Review №54

Rating: 5

Timely & professional!

Date: 8 months ago

Review №55

Rating: 5

Gavin did a great job and was a very nice man and great help.

Date: 8 months ago

Review №56

Rating: 5

Date: 8 months ago

Review №57

Rating: 5

Great service! Had a toilet that was not flushing properly. Gavin came out and knew exactly what the problem was and fixed it immediately. I would recommend them to anyone.

Date: 8 months ago

Review №58

Rating: 5

Best plumber in league city. Great service and quality work!

Date: 8 months ago

Review №59

Rating: 1

Horrible service ..from the office staff to their plumbers. I had the work done through them because of American Home Shield insurance. Rude,never showed up for appointments . Even the owner was rude and did not listen to my concerns and hung up on me. VERY UNPROFESSIONAL!!!!!! I give them zero .

Date: 8 months ago

Review №60

Rating: 5

Date: 8 months ago

Review №61

Rating: 1

Robert came on Nov, 28 and he didnt fix my problem with the washing machine drain pipes and even he messed my washing machine too.

Date: 10 months ago

Review №62

Rating: 1

Crooks. Make sure if they run a camera they arent showing you pre recorded footage from another job. They came out while I was at work told my wife we had roots in our mainline and wanted 7900 to fix it. I dug the line up when I got home and there were no roots at all it was baby wipes and tampons from the previous owner. Could have been cleared with a water jet for 1000 or less. Called the owner of the shop and he told me to go screw myself. CROOKS

Date: 10 months ago

Review №63

Rating: 5

This company was super responsive and able to get me in same day with no fuss no muss. The office is easy to work with! Richard was amazing both from his wealth of knowledge, ability to fix the drain problem and provided great tips on how to prevent other real plumbing issues. Pricing was very reasonable. I highly recommend using this company for any plumbing needs!

Date: 10 months ago

Review №64

Rating: 5

We were assigned Mr Rooter through our home warranty company for two backed up sinks in our home. Richard and Gavin were very professional and prompt in handling our issue. Definitely recommend Mr Rooter of League City. We will be calling them for any future plumbing needs.

Date: 11 months ago

Review №65

Rating: 5

Richard and another gentleman (sorry, dont remember his name) came out and were great! They were very informative and professional.

Date: 11 months ago

Review №66

Rating: 1

I called on Saturday at 10:45 am, on October 21, 2023 and was told, the plumber would call when he was on the way. Its now 8:04 am on October 22, 2023, and I am still waiting on the call. No one notified me that the plumber was not coming which is very unprofessional. I do understand if he was not able to come. I do not understand, no one notified me. I just waited here all day for him to show up.

Date: 11 months ago

Review №67

Rating: 5

My insurance company & i have been doing business with Mr. Rooter for quite some time & they have yet 2 fail me. Mr. Richard & his colleagues always does an awesome job. They re very polite and mannerable & fun 2 b around & they get the job done!! That s y I keep calling them back!!

Date: 11 months ago

Review №68

Rating: 1

On Oct 2,2023 A guy by the name of Galindo came into our home through AHS. He told us that the water heater needed to be replaced as well as the pipes. And also told us it would cost us $6,200.00 to replace it. He never left any paperwork explaining what needs to be done. We called the company to get paperwork as well as AHS. Nothing, so now the company told AHS that the water heater just need to be lit. This Guy lied he never lit anything. Hell he didn t even touch the water heater. & he also never went in our attic to check the water heater. He looked at it from the door. He told me that AHS wouldn t pay anything. We would have to pay the full price. I believe he was trying to get over on us cause he gave my husband his phone number to call him to get the repairs done. This company is not good doing business with, I also will be reporting them to the BBB as well. RUN DON T USE THIS PLACE. He was trying to ROB US

Date: 11 months ago

Review №69

Rating: 5

Date: 11 months ago

Review №70

Rating: 5

Gavin has done a great job in my home and was so nice in explaining my issues. Would definitely recommend this company and Gavin. I ve been using Mr Rooter for years now and they are always on time and quote a fair price-not trying to upsell services.

Date: 11 months ago

Review №71

Rating: 5

Was referred to this company , John came out and knew excatly what my problem was. Main broken sewer pipe to my house, due to the ground being super dry because of the heat and it not raining. Come out in a timely manner gave me a very reasonable price, answered all my questions, walked me through the whole process of them tunneling under my house to fix the pipe. Got started immediately toke 2days to fix , and one day to inspect and fill in the hole. All the techs and crew were nice and helpfully, friendly answered any questions I had for them. I will definitely be using them again and referring them as well.

Date: 11 months ago

Review №72

Rating: 1

The technician Richard was very unprofessional. He did not engage with me to find out what happened. He went out to speak to AHS and told them that the broken valve wasn t normal wear and tear so AHS denied coverage. I believe that he is racist and intentionally stated this so that I would have to pay him $599.99 which he stated was the price of the valve. He stated that it wasn t him but put the blame on AHS. He then changed his diagnoses and told AHS to go with wear and tear. He also wrote it down on the form. He contradicted himself and changed his diagnosis. I didn t force him to do so, and he is not credible. A true professional would stand on his original diagnosis. AHS still denied the valve replacement and he stated that he will have to cut a hole in my wall to access the pipes, cut the pipes, and cap off the plumbing. Instead of replacing the valve, I now have cut pipes with no water flow at all to my shower. Now that has to be fixed along with the valve, and Sheetrock repair. He made the situation worse. I will never recommend Mr Rooter Plumbing. AHS agreed to cover the valve replacement due to him changing his diagnosis and an appointment was scheduled with Mr Rooter Plumbing to come back out to repair the problem. The technician went out of the way to call AHS to get them to deny the coverage. Richard from Mr Rooter Plumbing stated that valves just don t break and he s never seen it in his entire career. He told AHS that excessive force had to be used. My home is almost 18 years old. How is that not normally wear and tear. He went out of the way to get my claim denied. In my home he kept apologizing and telling me that I should have the Platinum Plan with AHS and I wouldn t have this issue because they wouldn t blink and eye and pay for everything 100%.

Date: 11 months ago

Review №73

Rating: 5

Drew and Tyler did a great job; very professional, friendly and polite. Cleaned up the workspace nicely. Quick in and out.

Date: a year ago

Review №74

Rating: 5

Larry from Mr. ROOTER quickly assessed the issue, and fixed the problem quickly. He left the area clean, and is a consumate professional. I highly recommend Larry from Mr. ROOTER!

Date: a year ago

Review №75

Rating: 1

If you have a gas leak near your hot water heater and also have an infant living in the home, this company will still put you on the back burner and stall your repair- no matter the cost of life. I highly recommend someone that can prioritize an emergency and have some courtesy while doing so.

Date: a year ago

Review №76

Rating: 5

Richard with Mr. Rooter Plumbing are in one word AMAZING! Both of my hot water heaters went out and this company was assigned to me by American Home Shield. Initially my appt was not scheduled until next week but the rep with Mr. Rooter Plumbing contacted me about a cancellation and so they were able to come today.. how awesome is that?! I am seriously blown away by the professionalism, knowledge, caring and overall house call experience with Richard and his son. They both put my mind at ease regarding the process and the plan for repairs. He even looked at my toilet and gave advice on how to DIY that repair. Wow, talk about going above and beyond. I ABSOLUTELY will recommend this company to everyone that is needing plumbing services.

Date: a year ago

Review №77

Rating: 4

The office was accommodating and the plumber was very friendly! One star lost because I had to call for the office to contact me for payment details and send an email to request before/after pics. Otherwise, I would definitely use them again :)

Date: a year ago

Review №78

Rating: 1

The technician said one thing to me and another to the insurance company. Paid the service fee and nothing was fixed.

Date: a year ago

Review №79

Rating: 5

Richard and Galvin were amazing! Very thorough and explained everything from the beginning to the end of the entire progress. Richard did an amazing job! He s efficient and gets the job done! Thank you I much for making the progress easy!

Date: a year ago

Review №80

Rating: 5

Had trouble with my shower only providing scolding hot water. John with Mr Rooter was dispatched through American Home Shield and was very professional, friendly and extremely quick. Very happy with this service.

Date: a year ago

Review №81

Rating: 5

Great company the price was fair, they came right away and the technician was very friendly.

Date: a year ago

Review №82

Rating: 5

Assigned this company through American Home Shield. Gavin and Andrew were the plumbers assigned to our plumbing leak. They were very knowledgeable and efficient in troubleshooting and working with AHS to resolve issues. Work was excellent and great at working around our schedule! Would definitely use them again!

Date: a year ago

Review №83

Rating: 5

After purchasing a home in League City, we immediately encountered sewage backing up into all of the downstairs tubs and showers in the house. Called in a service request (at 10pm) via the warranty with American Home Shield who passed the request onto Mr. Rooter Plumbing. Mr. Rooter Plumbing promptly contacted us first thing the next morning and John and his assistant (sorry I don t remember his name) were at our house by 11am. They quickly diagnosed our issue as being a collapsed main sewer line under our driveway before it reached the city side of the sewer. John called the issue into American Home Shield, who quickly denied the repair because the issue was outside the footprint of the house and therefore was not covered by our policy. Despite this we went ahead and agreed to have Mr. Rooter Plumbing perform the repair. So John and his crew were at our house the next morning at 9am, at which time they very accurately mapped out where the hole in our driveway needed to be, cut the concrete, and dug down to sewer pipe. They replaced the faulty pipe and called out the city inspector who came out the next morning and approved the repair. The following day the dig crew returned, filled in the hole and repaired the concrete, including rebar tied into the existing slab. The crew then hung around for a couple more hours to tend to the concrete, which resulted in a repair that is very consistent with the rest of the driveway. All told from start to finish the total repair took 3 days, however the all important sewer line was functioning in a bit over a day after Mr Rooter Plumbing contacted us. I m always wary of home service companies and contractors, but in the case of Mr. Rooter Plumbing, specifically John and his crew (not to mention John s brother who also came out and who was super nice), everything they did from the diagnosis of the issue to the explanation, schedule and execution of the repair, was exactly as promised, which in my opinion is a rarity these days. Bottom line, the American Home Shield warranty was completely worthless, but Mr. Rooter Plumbing came thru for us with extremely quick, accurate and honest service.

Date: a year ago

Review №84

Rating: 5

Sean and Lee took care of a leak at my water meter fast and efficient.

Date: a year ago

Review №85

Rating: 5

John and Ricky did a great job replacing my return preasure valve. Very professional, they honestly expalined the price and were right on time. It was nice to work with such friendly and honest guys, highly recomend their services! Nick Positive

Date: a year ago

Review №86

Rating: 1

Insurance company has them come out to our place. Water pressure dropped to a third at the kitchen faucet. They said that it still has running water so technically still working, so they cant fix it. If a car has 4 flat tires, it can still roll but can you count it as still working? Edit: btw, they are giving out $10 VISA giftcard for people to leave good review once they did a job.

Date: a year ago

Review №87

Rating: 5

I called for someone to fix and check a few things and they sent someone to my house the next day! I meet Richard! He is so knowledgeable and professional about all my questions. He communicated to me about every step that needed to be done. He gave me a sense of confidence that everything will be done and in a reasonable time. I would absolutely recommend Mr. Rooter Plumbing and specifically ask for Richard!

Date: a year ago

Review №88

Rating: 5

Wonderful experience with Mr. Rooter! Fast, efficient, professional and courteous.

Date: a year ago

Review №89

Rating: 5

We had an outside pipe that was leaking and the team came out quickly and fixed the problem in no time! Richard and Gavin were extremely friendly and took the time to explain all the work they had done, and gave us great advice to help maintain our system.

Date: a year ago

Review №90

Rating: 5

Had Gavin and Richard come out to my home to replace my main waterline they did excellent work

Date: a year ago

Review №91

Rating: 5

Sean and Lee were fantastic. I had a water heater that exploded and flooded parts of my house downstairs and the garage. They came in and routed the water so I coyl at least have running water inside. They were great. And they put me in touch with a restoration company so my home could be tested. Great guy!!! Friendly and so awesome

Date: a year ago

Review №92

Rating: 5

The technicians Shaun and Lee did a wonderful job installing my water heater. They were very professional, curious,and very protective of my things in the house.

Date: a year ago

Review №93

Rating: 5

Lee and Shaun were efficient and quickly completed the water heater replacement.

Date: a year ago

Review №94

Rating: 5

Shawn and Lee were very helpful and friendly. They arrived to look at my garbage disposal and took the time to explain what the issues were. They very quickly replaced the disposal. I appreciate that I never felt nervous with them in my home as I sometimes do when people come to repair things. Thanks for a great service!

Date: a year ago

Review №95

Rating: 5

Shawn and Lee were on time, friendly and professional.

Date: a year ago

Review №96

Rating: 5

Lee and Sean were amazing! Replaced my water heater within an hour. Friendly and polite. Highly recommend them!

Date: a year ago

Review №97

Rating: 5

Lee and Shaun were awesome! Prompt, courteous, and got the job done. Highly recommend! Super patient with my crazy dog and kid!

Date: a year ago

Review №98

Rating: 5

5 stars to Mr. Rooter! They are always reliable, responsive, and very professional. They are my go to when any issue arrives. From replacing pipes, finding a solution for my water heater, to fixing my garbage disposal they are great!

Date: a year ago

Review №99

Rating: 5

John came and unclogged my sink and even showed me how to do it! He also replaced some broken handles on my bathtub for me. Very friendly and professional!

Date: a year ago

Review №100

Rating: 5

Shout out to Lee at Mr. Rooter for helping us navigate the replacement of a hot water heater while dealing with the manufacturer of the leaking hot water heater (still under warranty) and our home warranty. Lee is very helpful, gives clear explanations, and cares about his customers. He took much more time with us than he needed just to make sure we were satisfied.

Date: a year ago

Review №101

Rating: 5

Lee and Shawn were very nice and professional. Need more people like them. I will be asking for them SPECIFICALLY. HUGE THANK YOU. GREAT SERVICE GOES A LONG WAY. I WILL BE SURE TO TELL OTHERS OF THE GREAT SERVICE AND WORK DONE!!!

Date: a year ago

Review №102

Rating: 5

Lee and Sean did an excellent job, were professional and considerate, and got our water heater installed in no time.

Date: a year ago

Review №103

Rating: 5

Lee and Sean came out to fix a leak I had next to my water heater. Super nice and friendly. The fix was such a small and easy one they didn t even charge me! Can t beat that kind of service. Awesome folks.

Date: a year ago

Review №104

Rating: 5

Gavin and Lee, where very professional and friendly, did an awesome job. Highly recommended these guys.

Date: a year ago

Review №105

Rating: 5

Very happy with the work that was done. Lee was very professional. Quickly assessed the issue and was able to fix it with no hassle and promptly. Will definitely be using them again.

Date: a year ago

Review №106

Rating: 5

Lee was truly someone you should ask for. Very professional!

Date: a year ago

Review №107

Rating: 5

Great experience. Gavin and Lee were great. They were punctual, professional and knew their jobs.

Date: a year ago

Review №108

Rating: 1

Absolutely the worst plumber ever told my wife we needed a tear a wall out of our house to fix our bathtub literally called a better plumber in Pearland and had it fixed for less than $200 and 15 minutes called them several times they would not call me back ask to talk to a manager calling service would have nobody call me back this place is a joke I wouldnt use them Im just saying use it your own risk.

Date: a year ago

Review №109

Rating: 5

Date: a year ago

Review №110

Rating: 5

Our technician. Steven, was great! Knowledgeable, professional, and made sure we were well satisfied after each service. We will definitely look for him on our next service call.

Date: a year ago

Review №111

Rating: 5

Andrew came out an was verry good with communicating and verry knowledgeable. Definitely will recommend to all my peers!

Date: a year ago

Review №112

Rating: 2

Went with this company because my home warranty sent them out. They came out to repair the plumbing leak. The actual plumber is difficult to get in contact with I dont even know why they give you the number if they dont respond to it. The actual business doesnt return call either. I called them after service was complete and requested information about upgrading my water heater and adding a softener. I called twice about it, both times they said someone would reach out to me in their sales department but It never happened. I can say, the plumber Steve did his job correct, was very friendly when he was there and professional.

Date: a year ago

Review №113

Rating: 5

I was house sitting for my daughter in Clear Lake. While I was there, I accidentally backed into the hose bib by the garage. When I got the main water line turned off, which was quite an ordeal, since I had no idea where the cut off was, and really DID NOT want to stick my hand in that opening, LOL, I called Mr. Rooter and told them what I had done, and that I had no water for the house until the hose bib was repaired. I called that morning around 10:00 am and the hose bib was repaired by 4:00 pm that afternoon. Larry was the technician that came out. He was very pleasant and professional. He had the hose bib fixed promptly, and the price was reasonable. I would highly recommend Mr. Rooter plumbing. I think they were great.

Date: a year ago

Review №114

Rating: 5

Mr. Rooter was fantastic! I hate dealing with warranties and insurance but they worked really hard for me. Once that was done they were super professional and friendly, not to mention FAST. I will gladly recommend them and their number will always be in my contacts. John was excellent and everyone I spoke with at the office was, as well. Very courteous and patient with all my questions and worry. So glad I chose them.

Date: a year ago

Review №115

Rating: 5

Called Mr. Rooter in League City due to a serious backup turns out our cast iron piping had burst and collapsed under the house! They were fast, efficient, and professional! We had such a positive experience with Ricky and Robert that we called them again to replace all our water pipes in the house from the meter to all the faucets! The crew was just as wonderful with Ricky, Robert, both Gavins and Chris! They even found issues in our walls and helped us find a service to get it fixed! They went way above and beyond! We will never use another plumbing company!

Date: a year ago

Review №116

Rating: 5

Honest technicians

Date: a year ago

Review №117

Rating: 5

Had them out to fix my garbage disposal. They were the BEST people to fix the job. We will have them on speed dial for the next issue that arises. :) We also called them when one of our outdoor pipes busted right before Christmas and the response time to get the issue fixed was the best we could have asked for!

Date: a year ago

Review №118

Rating: 5

Thank you for fixing my shower and repairing the pipes. Great job!!

Date: a year ago

Review №119

Rating: 5

They did excellent work and would recommend them to anyone

Date: a year ago

Review №120

Rating: 1

This company is terrible. They overcharged for a 5min job. They also removed my toilet and told me that it would cost an outrageous price to fix it and that they couldnt put it back together, without charge me. STAY AWAY!!!

Date: a year ago

Review №121

Rating: 1

The worse customer service. They will not let you speak to a manager. They give you a 4 hour window, no updates nothing, and will cancel last minute. The day they rescheduled for which was 2 days later they still telling me an 1 to 1 1/2 hours after the 4 hour window they gave. This company is a HORRIBLE JOKE I WISH ON NO ONE!!!!!

Date: a year ago

Review №122

Rating: 1

I had them come out to fix my garbage disposal through AHS, they came and fixed it . Within a month it stopped working again. AHS call them to see if they would mind coming back to fix the issue that they really never fixed. They refused and said the job was completed . Will never use them again. If I have plumbing issues I will call AHS and request anybody but them.

Date: a year ago

Review №123

Rating: 1

I was assigned this company by American Home Shield, they came out twice and all they did was come up with ways to charge me more money both times. I felt they were trying to take advantage of a single parent, I am a veteran and I work hard for my money. I feel taken advantage of and ripped off. I will be seeking business else where and not ever suggest this company to anyone.

Date: a year ago

Review №124

Rating: 1

Terrible company! They will quote you thousands of dollars for an issue that doesn t exist. They are Con artist do not use!! Thousand of dollars quoted for a problem it took 200 to fix.

Date: a year ago

Review №125

Rating: 1

Total scam artists.. they will send people to your house and quote you up to 10k to fix a problem that doesnt exist. DO NOT USE!!

Date: a year ago

Review №126

Rating: 5

I was assigned this company by American Home Shield and was pretty worried due to the negative reviews I have seen here. However, my experiences were positive. Mr Rooter has been to my home twice through AHS. In May 2022 I had a leak in behind my shower wall that caused some water damage to the wall. Steven from Mr Rooter came in the time scheduled and fixed the leak issue (damaged line and shower handle I believe). Just last week I put in another plumbing requests to repair some faucets and a cold water valve. Jonathan with Mr Rooter came out and diagnosed the issue and repaired my issues in a timely manner. Both Jonathan and Steven were on time, personable and willing to answer any questions I had. They were also open about what they could and couldnt do under the AHS warranty and what options I had to not end up paying extra.

Date: a year ago

Review №127

Rating: 1

One star cause I cant give negative! Mr Rooter Plumbing of League City was called out through a warranty claim through American Home Shield. Water heater went out on Christmas night, Mr Rooter came out 4 days later, 12/29. Technician immediately looks at my water heater and advised its not repairable and would put in a claim to AHS for a full replacement. We then look at the electrical receptable, which looks to be fried, which is what lead to the blown out water heater. He advised he would let AHS know and Mr Rooter would take care of the problem. I confirmed multiple times that I would not need to let AHS know, he confirmed, MRP would take care of it. The next day, I get a note from AHS that they would be covering the heater but not the $480 charges MRP submitted, who which was $180 for an electrical component. I tried calling MRP 3 times that Friday requesting clarification but got ZERO call backs. I called 3 more times Saturday with the same result. I finally get a hold of someone Monday morning and they advised those were there prices, sorry. After 3 days of dealing with AHS, AHS decided to cover $200 of the costs, seeing how I have a wife and 2 young kids, I agreed to the other charges just so I could get hot water. The appointment was scheduled for 1/6, but wouldnt you know it, they cancelled. Came out Saturday, the 7th. Tech pulls up and advised he was there to install the new water heater. I asked if he was going to change out the electrical receptable first and he claimed he new nothing out it. After looking at it, claimed he could do it, would just need to run to Home Depot to get the new part. The other tech started to drain the water heater, they then left for HD. Oh and prior to draining, asked if he needed a stool or ladders, said no, and proceeded to just stand on my cabinets. 20 min later, I hear running water, the tech disconnected the hot water line before ensuring it was fully drained from the house, so it was flowing out into my utility room, which lead to flowing under my wall into the kitchen and under my kitchen cabinets. I tried calling the tech, no answer. Finally texted me back and advised they would not be installing the water heater. I sent pics of the mess and he advised I could reconnect if I wanted but they were advised not to come back. Tried calling the main line 3 times, no call back. Needless to say, this plumber is unprofessional, unresponsive, and lacks the experience to run a professional business. NEVER USE THIS COMPANY!!! And I am yet to have HOT WATER!

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 5

Im very pleased with the work completeld. The team was very nice and knowledgeable. They were able to get to my job very quickly! I would definitely recommend and will use them in the future, if needed!

Date: a year ago

Review №130

Rating: 4

My water heater went out. I booked through American Home Shield, but I would use Mr. Rooter again. They replaced my water heater. Two young men showed up, Ray and Drew. They were polite and used manners. I have a hurt foot so cant go up in the attic to inspect at this time, but Ray asked for a broom and he swept and cleaned up the rust trail through the house from the bad water heater that they carried out. I did not inspect further until they were gone, and the bath tub they used to drain the nasty water from the old unit is filthy. They did not clean it out. When I went outside, there was big and small pieces of rust all over my front porch and down the sidewalk. If you have a water heater replacement, I suggest you check these things prior to the tech leaving if you want them to clean up.

Date: a year ago

Review №131

Rating: 1

This company was sent to my home to repair a hot water heater by AHS. The man that came out immediately tried to up-sale my wife to a $3800 tankless water heater. When she refused he said it was going to cost us $4089 out of our pocket to do the work. Stay far away from this company and the crooks that run it.

Date: a year ago

Review №132

Rating: 5

Took time to get it all together, but the end product has been excellent.

Date: a year ago

Review №133

Rating: 5

There techs really care

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 5

I can always rely on theses guys to take care of me and my family.

Date: a year ago

Review №136

Rating: 1

Mr Rooter was called out in June to repair my bath Faucet under American Home Shield. I called numerous times following up on repair never heard back from them. Now I have a faucet that is permanently leaking, has caused wall and surrounding bath damage, mold, etc... 4 months I have waited for them to come back and repair a simple leaking faucet now I have it so bad. I would steer everyone to stay away from this company they have bad workmanship, no communication, etc...

Date: 2 years ago

Review №137

Rating: 5

Company was assigned by American Home Shield. Gary with Mr. Rooter Plumbing arrived at 11 AM which was within the 10 to 2 window I was given. He was very professional and personable. He determinedmy guest bathroom sink leak was not at my P trap but a worn washer at the sink juncture above and replaced it. Sink is fine now! We checked out the damp rug area in the master bathroom and determined there was no leak. Dampness was caused by water dripping off of my right arm and elbow while shaving. Gary was gone by 11:30 AM. Great company! I am very satisfied with both AHSs and Mr. Rooter Plumbings service response.

Date: 2 years ago

Review №138

Rating: 5

These guys came out quickly and fixed my leaky sink. Where my maintenance guy messed it up more than it was. And they had the o ring and gasket on hand. They were fast and professional about it.

Date: 2 years ago

Review №139

Rating: 5

Amazing technicians and customer service. It can be hard to find quality help that is willing to come to Bolivar Peninsula. John and his team have been here every time we have needed them, with quick response. Every interaction has been outstanding.

Date: 2 years ago

Review №140

Rating: 1

Came in to fix a leak, said will be back and a week later have not heard from them.

Date: 2 years ago

Review №141

Rating: 1

Hello, i usually dont write reviews but unfortunately would like to share my experience with Mr. Rooter this week as it wasted two of my days for their League City location. I have scheduled an appointment thru home warranty to unclog a kitchen sink. Mr. Josh showed up, took the p-trap down, ran a 20 foot manual snake and said its grease and need to charge 895 USD to run jetter thru the roof vent (FYI - if he looked closer there was not even roof vent drain attached to the kitchen sink as we had pressure valve installed). After notifying warranty company and Mr. Rooter about sink not draining, he came back two days later, pulled to driveway and after asking if its the same sink, he left. Zero effort. When calling Mr. Rooter dispatch, they said theres no one to escalate as they dont have a manager and my only option is to pay 895 to use the jetter. I used another local plumber that came the same day, used a PROFESSIONAL tools like electric snake and unclogged the sink in 15 minutes. I was very disappointed in this particular technician approach as I had Mr. Rooter done some work in the past (out of past two technicians one was excellent and fixed a leaking toilet; one had to come 3 times to fix one single dripping faucet).

Date: 2 years ago

Review №142

Rating: 5

We came home from vacation to find a ceiling leak and called for service. Steven showed up within an hour and diagnosed and fixed the problem for us. We ve used Mr.Rooter for other issues and will continue to call when needed!

Date: 2 years ago

Review №143

Rating: 1

Can I give a negative star? AHS made us use them and it was horrible. They work on commission so they charge insane. Had our personal company come out and fixed the issue. 900 dollars cheaper then what they wanted. And on top of that the issue was not even what mr.rooter said.

Date: 2 years ago

Review №144

Rating: 1

This so-called plumbing company has no-showsed on me twice. I should have cancelled the first time, but I let it slide. They never called either time to let me know. Dont use them!

Date: 2 years ago

Review №145

Rating: 4

Really quick response and definitely reasonably priced service, even offer military discount! I use them for all my plumbing needs!

Date: 2 years ago

Review №146

Rating: 5

Had a clogged toilet. Mr. Rooter was assigned through our home warranty company (American Home Shield). Matt was our assigned plumber. He was very professional and had a pleasant personality. The issue was fixed in less than 10 minutes.

Date: 2 years ago

Review №147

Rating: 1

We were assigned mr rooter through AHS our home insurance! Worst company ever! Did not show on time, pushed back and then never coordinated that running behind! We took 1st half off and again 2nd half off finally showed up! Replaced some stuff and charged AHS and then proposed us a bill to fix something with Triple charged price than market value out there! Worst plumbers! And I would never recommend them for any household plumbing jobs!

Date: 2 years ago

Review №148

Rating: 1

If your home warranty sends them PLEASE request another company. Never fixed the job had to get my lawyer involved and the plumbing board of TX to get my money back.

Date: 2 years ago

Review №149

Rating: 1

Date: 2 years ago

Review №150

Rating: 3

When John came out in December to fix a leak he did very well. He noticed another problem with my plumbing so I scheduled the work. After many weeks and many reschedules Rob came out on 2/3 and we scheduled the work for 2/5. It has now been over a week and no one has shown up or even returned my call. I thought good customer Service started with communication. I was willing to pay good money for the work John noticed needed to be done but now I am assuming they did not want to do the work after all.

Date: 2 years ago

Review №151

Rating: 5

I had a major problem a few weeks ago which was a broken sewer line and issues with the garage disposal. The dynamic duo team of Lee and Andrew did a super job on repairing the problems. Regarding the garage disposal he brought us a top of the line Moen 3/4 horsepower one, the kind they use at restaurants. Great customer service in explaining everything and no beating around the bush ..straight to the point. Also, they resolved an issue I had with my upstairs flapper in the toilet. These two guys are the bomb.. Next issues I have, special requests for only Lee and Andrew.

Date: 2 years ago

Review №152

Rating: 1

went through home shield and they recommended this very unprofessional company. guy told me the sink wasn t covered. home shield says they was never contacted. paid $150.00 payment for a sink that was suppose to take 7-10 days to come in. i m in week 7-8. they take your money and give you the runaround for days and then wanna say you was rude to them. ask for a refund and they will never call you back. so basically they steal your money and don t do the job. but they will tell you they been busy and backed up on jobs. yeah right. will be contacting BBB

Date: 2 years ago

Review №153

Rating: 5

Date: 2 years ago

Review №154

Rating: 1

If AHS assigns you this plumber, request a different one! This plumber was assigned to us by American Home Shield. The plumber was dismissive and called me a liar to my face when I told him that a crack developed on our toilet on its own (We were sleeping when the leak started). Before even submitting our claim, he immediately began quoting prices for us to pay for a new toilet installation out of pocket. What a scam.

Date: 2 years ago

Review №155

Rating: 1

They will come and give you a quote and promise they can fix things but do not have any real knowledge. They came to my house and gave me a quote and then told me it would take until next week to get the part then they would be out here. They scheduled my day and never showed up. When I called in the guy got upset on the phone and told me he would come when he wanted to. When I called to reschedule the lady could barely breathe while she was taking down my message and told me somebody would call me within 24 hours. Well that call never came. I called back to see when they can reschedule and the same thing was said on the phone we will have someone call you back And it never happened. They are a bunch of scam artists who take the warranties money and never do the work.

Date: 2 years ago

Review №156

Rating: 1

Date: 3 years ago

Review №157

Rating: 1

Moved into a new house and had some clogged up faucets. They came in and stated every pipe in my house needed to be repaired. Quoted me at 22k. I called another local Plumber and they fixed the faucets for $190. Bad thing about this is I went through my Home Warranty company and this is who they send out. They didnt get me this time but just imagine how many people actually fall for this company.

Date: 3 years ago

Review №158

Rating: 1

THEY NEVER CALLED BACK!!!Called them to come out, they said they would page their plumber and he would call us back. 1 hour later, still no call back. So we called again and the lady said he was probably just busy and that she would page him again. We asked to double check she had the correct phone number and she did. 2 more hours later, We called another plumber. Still no call back from this company. Absolutely ridiculous...

Date: 3 years ago

Review №159

Rating: 3

We have a used camper that we moved into not long ago and our black tank quit draining. Larry came out to try and fix it for me. He tried everything to get the clog to move. He was knowledgeable in the situation and tried many different things to get the clog moving. It was unsuccessful but i was charged a very cheap amount and told sorry many times. If you receive work on a camper just know that if they have to snake from the outside they do not have pumps and it will pour all over the ground under the camper. Mr rooter is not responsible for feces on the outside and will leave it for you to clean up.

Date: 3 years ago

Review №160

Rating: 1

Stay away from this plumbing company. If AHS assigns them to service your home, be prepared to pay big $$$ and even more than you were quoted once they arrive to service your home. They will also find a way to be excluded from your warranty to guarantee out of pocket costs. If you insist on using them, I recommend you have a plumber go out first for a free quote and then compare what this company says about the work you need done.

Date: 3 years ago

Review №161

Rating: 5

Date: 3 years ago

Review №162

Rating: 1

My experience with Mr. Rooter Pluming (MRP) is a nightmare. Long story in short, it took this plumbing company more than 20 days, and many hassles, to install a wrong part on the water heater, which voids the water heater warranty and damaged the burner. Below is the detail. I contacted the MRP through my home warranty company, American Home Shield (AHS), for a water heater issue at one of my rental properties, on May 28th. On May 28th, Friday, my tenant reported that their A.O. Smith water heater s pilot light couldnt stay on. I requested the service to AHS. Soon I received the text message saying MRP is assigned to that work order and MRP would contact me for schedule. However, no calls during that following weekend and Monday, so I called them on May 31st to follow up. Then they scheduled a plumber to come on June 1st, Tuesday. On June 1st, Tuesday, a plumber came and left quickly, saying that it is an easy fix but he needed to order some parts. He scheduled to come back on June 8th. On June 7th, Monday, MRP contacted my tenant and said they had to postpone the schedule till next week since they could not get the part. I contacted AHS. I told them if they could not solve this issue, I would have to find some other plumbers to get this job done. AHS agents could not get hold of MRP at first either but eventually they agreed to come on June 11th, Friday. On June 11th, Friday, MRP came around 3PM but brought a wrong part. They said that they would come back on Tuesday, June 15th. On June 15th, Tuesday, neither my tenant nor I could get hold of MRP in the morning. I finally got talk to the front desk lady around noon time and I was told that a technician was at supply store searching for the part at that moment and she would let me know whether the technician could find the part or not in 30 minutes. After about 1 hour, the front desk lady called me and told me that they found the part and would be at my rental property first thing tomorrow morning , since they were already fully booked up that day. On June 16th, Wednesday, MRP technician finally came at 12:36 PM (yeah, first thing tomorrow morning ) and installed a 3rd party control valve of Bradford White brand. On June 17th, Thursday morning, my tenant woke up to no hot water again. I contacted AHS and they said that I could not change to another plumbing company unless MRP give them permission, even after MRP could not fix the problem in the past 20 days. I had to keep waiting on MRP to send technician back sometime next week. No certainty on which day they can come. On June 18th, Friday, I spent almost whole day talking to AHS trying to get this problem solved but I cant. In the evening I finally decided to contact another plumber and his first question was how old is this water heater? My tenant took a picture of the label on the water heater and it turned out that the water heater is less than one year old! The MRP technician could have contacted the A.O. Smith warranty department for parts on day1 (June 1st)! On June 19th, Saturday, I called A.O. Smith and described the problem, the customer service created a work order, promised the parts would be shipped out on Monday June 21st and delivered on Wednesday June 23rd. Why it took so long for MRP to get a wrong part? On June 23rd, Wednesday, my tenant received the parts in the morning as expected. I contacted A.O. Smith local vendor to install the parts. They came fast in the afternoon. Immediately the plumber noticed that MRP installed a wrong control valve, which voids the manufacturer warranty. Also, the wrong control valve damaged the burner. As a result, we must replace the burner, which is not covered by the manufacturer since it is MRP s fault to put on a wrong part. I was also informed that wrong control valve may cause fire. I called MRP and hope them to take responsibility of all the mess. An employee took my call and said he would call me back, but he did not. On June 24th, Thursday, the owner of MRP, John, called me back. He refused to consider this is their fault.

Date: 3 years ago

Review №163

Rating: 1

Date: 3 years ago

Review №164

Rating: 1

Our appointment time on the day of service was listed between 10a - 2p. The tech finally called at 2:30p to say that hed be at our home by 3p. He didnt show up until 4:30. Then, he realized he didnt have the correct tools and/or materials for the job and had to leave for 45m - 1 hour to get them and get back to our home. After fixing the leak, we noticed that the faucet closest to the leak has lost over half its pressure. Im now in the process of trying to get them to come back out to fix their mistake, but so far, theyre dodging my calls and I cant talk to anyone in charge to discuss how theyre going to fix this. A toddler with a plastic wrench would do better work than Mr. Rooter. Please take your business somewhere else if you value your sanity.

Date: 3 years ago

Review №165

Rating: 4

Date: 3 years ago

Review №166

Rating: 5

Ricky, Ryan and Dakota came out to repipe my house after the freeze. These guys went above and beyond to make sure that we were happy. Most respectful group of young men I have meet in a long time. Ricky has now done 2 jobs for me and I will only request him for future jobs.

Date: 3 years ago

Review №167

Rating: 5

Mr.rooter is the best plumbing company around they have such great staff in the office and were very helpful.. friendly and fast service! jonathon and Josh Are the best and will be calling Mr rooter in the future will definitely recommend them to anyone.

Date: 3 years ago

Review №168

Rating: 5

Date: 3 years ago

Review №169

Rating: 5

Terrific service

Date: 3 years ago

Review №170

Rating: 1

Came out after 2 weeks through AHS. The guy walked around the outside of the house, said he didnt get paid enough for that and he could fix it for $800. Needless to say, we did not invite him back and will no longer be using AHS.

Date: 3 years ago

Review №171

Rating: 5

Quick and professional

Date: 3 years ago

Review №172

Rating: 4

Outstanding service came in and got the job done in no time

Date: 3 years ago

Review №173

Rating: 1

Ok ahs sent them out they did horrible job instead of suggesting new pipes they patche pipes would not recommend

Date: 3 years ago

Review №174

Rating: 5

Date: 3 years ago

Review №175

Rating: 1

Date: 3 years ago

Review №176

Rating: 5

Date: 3 years ago

Review №177

Rating: 4

Date: 3 years ago

Review №178

Rating: 1

What a joke of a company. It has been MONTHS since they had a guy come look at the problems, he started blabbering on about the parts he will need to order but how outdated they are and difficult it will be to find them, yeah okay bud. They never called back, my parts have been on order for the last 2 months, anytime I call they say they will call me back, they never do. what a waste of a company. How they are even still in business is beyond me.

Date: 3 years ago

Review №179

Rating: 1

We were assigned this company through American home shield. With our experience this company has to be ripping off people. I did check the reviews before andrew showed up and saw this company with many complaints but tried go keep an open mind. He introduces himself when the door is opened by saying whats the problem red flag should have never let him in. Our shower head is leaking very minor just replacing the valve and he said he isnt doing that he does not get paid for that. We proceed to call his supervisor and tell him we are he walks out the door and leaves. We explained our concerns with the office she says she will have a supervisor call us. 3 hours later im writing this review because i received no call. Im sure they dont care this is my way to vent and maybe help someone see that being open minded with this company is a mistake. woman tells me andrew the plumber is her best guy.

Date: 3 years ago

Review №180

Rating: 1

Simply put, this is a terrible company. They were scheduled to replace a toilet in my house on 12-24-2020. I had already bought another toilet, and I had all of the supplies in my garage ready to install. The technician showed up around 11am, said that he had to fix an emergency leak in someone else s attic, but that another technician would call me and come out later that day to replace my toilet. By 3:00pm, I still had not heard from anyone. I called the company, relayed this information to receptionist, and I was assured that Larry or someone else would contact me. I never received a call back. I contacted the receptionist again on 12-26-2020 at 10am, and again was told that someone would contact me to install my toilet. No phone call. As of today, 12-27-2020, I have not received any phone calls, emails, texts, or anything from this company. Further, they were going to charge me $299 in order to install our toilet. I have a plumber that came out today and finally installed my new toilet for $125.00. With all of this being said, my recommendation is for everyone to avoid this company at all costs.

Date: 3 years ago

Review №181

Rating: 1

This company was sent to me via American Home Shield warranty. I just moved into the house two months ago, the kitchen sink was draining slow. The plumber Steven shows up and didnt even try putting a drain snake down to clear the stoppage. Instead he sent in a report to AHS saying its due to excessive grease beyond normal wear and tear. Then he tried to cajole us into paying for his $500 hydro jet scrubbing service which is not covered by the warranty. He knew our service request would be denied by AHS if he claims its beyond normal wear and tear. So thats exactly what he did, with no proof of camera inspection or anything. Dont use these people, they know how to play this game with the warranty companies. All they do is file a report to make sure you get denied service and then try to take more money for themselves. I got the drain cleared by a local plumber, didnt need hydro scrubbing jet or anything. Just a regular drain snake and only took 15 min.

Date: 3 years ago

Review №182

Rating: 3

*Updated from - 1 to 3 stars* ___ I was wrong on this and have updated my rating appropriately. After replacing the faucet I can see how the tech arrived at the decision he made. His conclusion was still incorrect but I can no longer fault him based on what I saw when I disassembled the faucet. I still wish they had engaged in a conversation about it but I cannot fault them. ___ Terrible service. Was a warranty call. Tech came out to look at leaking faucet, spent a minute under the sink with a flashlight and decided that it wasnt normal wear and tear and wouldnt be covered. No rational explanation other than I must have twisted it somehow and broken it. Didnt disassemble it to check for other causes. Lazy and incompetent. Wouldnt recommend.

Date: 3 years ago

Review №183

Rating: 5

Date: 3 years ago

Review №184

Rating: 1

Came out due to thumping noise in water heater piping...and surging water pressure. Wanted to replace both water heaters after AHS warranty...and charge 900 dollars. Turns out...all it was --toilet fill was surging . 15 dollar part...all fixed. Con artist company beware!!

Date: 3 years ago

Review №185

Rating: 5

I have a home warranty and they allow me to choose my provider. Ive used Mr. Rooter before with good results so this time was no exception. My garbage disposal started the bottom-side death leak so I placed a service request on Monday afternoon. Within an hour Mr. Rooter called me back stating they could have a technician at my house as soon as the next morning! Ricky and Drew showed up exactly when they were supposed to and jumped right to work. Im currently working from home so they completed my garbage disposal replacement quietly and efficiently. They were in and out in less than 45 minutes! My kitchen was clean and they were professional and friendly! This will always be my go-to plumbing repair company, even if I dont have a home warranty. I can count on them to be punctual, professional, efficient and fairly priced. Thanks again!

Date: 3 years ago

Review №186

Rating: 5

Had them come out for a leak in the wall. They were very professional. Cut right through to the cause and bottom line. Fair price. Military discount was a plus. Highly recommend.

Date: 3 years ago

Review №187

Rating: 1

BEWARE, DO NOT USE THEM . was a warranty call , very unprofessional . They use the warranty to get in the door , so they can rack up the repair charges. The tech made no attempt to clean his mess up. he didnt take measures to remove the toilet carefully , which caused damage to the flange , and BAM $700 repair . at that point you are at their mercy and dont have a choice because you need it fixed

Date: 3 years ago

Review №188

Rating: 1

I was sent this company through American Home Shield, my home warranty provider. I put the request in on September 27, 2020, and the technician came out on September 30th. He told me that he needed to order a part but he d be back the next week to install it. Today is October 10, 2020, and the technician has not come back at all. I have called the plumbing company 10 TIMES, and they keep giving me the runaround. I need the plumbing fixed so that I can close up the wall, but no one will return my call, or tell me when the work will be done. I am going to have to get it done myself. This company is absolutely worthless.

Date: 3 years ago

Review №189

Rating: 1

Apparently the plumber was more interested in inspecting and finding the reason for failure but not interested in solving the problem. I had to call Insurance company to send me a different plumber and the insurance sent me a different technician and there was no issue and repair was done properly

Date: 4 years ago

Review №190

Rating: 1

Mr Rooter prides themselves looking out for their communities being open on nights, weekends, and holidays. After camping twice on hold for a total of 26 minutes I was told no business in south Houston are open on nights and weekends. Extremely disappointed and frustrated with the time I wasted.

Date: 4 years ago

Review №191

Rating: 5

I came home to a flooded kitchen - called Mr. Rooter and they were at the house within an hour. Promptly informed me that the water heater needed to be replaced. IT WAS A MESS! Water had come through the ceiling. They quickly replaced the water heater and had me back going again. The guys even helped me clean up..........I will definitely be calling them again for any other plumbing needs. Would give them 10 stars if I could!!!! Will Definitely recommend!!

Date: 4 years ago

Review №192

Rating: 5

When we had an unexpected stoppage, Martin from Mr. Rooter was able to quickly diagnose the problem, design a solution and get it completely in finished in the same day. With an elderly parent in the house, we did not want to be displaced to a hotel, and so the quick resolution was very helpful and appreciated.

Date: 4 years ago

Review №193

Rating: 5

The customer service and technician were very friendly! Our plumbing issue was diagnosed quickly and efficiently, and the service call charge was very reasonable. We will be using Mr. Rooter for future plumbing needs!

Date: 4 years ago

Review №194

Rating: 1

A plumber from this company attempted to replace a part on a hot water heater claiming the part was new. Yet it certainly doesnt look new does it? See photos attached. Needless to say Im seriously disappointed.

Date: 4 years ago

Review №195

Rating: 5

My house is a 1972 and all of my pipes were rusted and almost completely closed due to rust and Mr. Rooter came in replaced my pipes and got it up to code. The pressure is way better now and the work is quality. They we re here in no time and got me back going. I have several rent house s and they will be the first call. Very happy with with John and his guy s! Thank you again for the great service!

Date: 4 years ago

Review №196

Rating: 1

Paid 125.00 through american home shield to have Mr. Rooter plumbing come out and diagnose the problem, which was fine. Our water heater needed to be replaced. He spent three minutes in attic to tell us that. He quoted the job would be done in 2-3 days. Water heater was finally replaced after 9 days. I received no updates. I had to call and annoy them to get updates. When techs finally showed up to replace water heater, 8 days later, I was told the wrong water heater was ordered. They stated they had to come back another day to get the correct water heater. When the techs arrived the next day I looked over the work that I paid for and they had charged me for a drip pan. $125.00. Went to look in attic as I didn t notice them bring in a new drip pan and in fact it wasn t replaced. It was the same old rusty broken water pan that leaked. When I discussed this before they left one tech said well it seems to hold the water. I said well I paid already for a new pan and I want a new pan. The only reason old pan held is because my husband put putty on it to hold until they arrived. He again stated that if I really wanted him to he could and I again stated that I have paid for it. This really got me really angry. They would have charged me an extra 125.00 for a drip pan that wasn t replaced. If you have no choice but to be contracted with them please go behind them and check their work. Verify things were changed/ corrected/replaced, or you could just be paying for no reason!

Date: 4 years ago

Review №197

Rating: 5

Great service and great price

Date: 4 years ago

Review №198

Rating: 1

Bad service guy left with out finishing the job and call the office and didnt get the right answer next time using somebody elses poor customer service but fast to charge

Date: 4 years ago

Review №199

Rating: 1

Paid $75 Deductible through American Homeshield to sub contract Mr. Rooter Plumbing Scam: Martin, with Mr. Rooter arrived & used a camera underneath the home to try & diagnose the leak issue in the laundry room. He didnt do anything else to figure out the cause of the leak. His repair quote was for $8,500 & when he was told that seemed high for the repair, he said the best he could do it for was $6,500 if we did everything today . He immediately referred a water damage company to access the damage at no charge. That company said water damage was $2,200. We called another reputable plumber to get a second opinion & they immediately identified a cracked pipe in the P Trap and repaired all for $201. They also stated there was no major water damage. MR. Rooter conducted unethical business practices & provided fraudulent information.

Date: 4 years ago

Review №200

Rating: 1

Customer service was terrible from the start

Date: 4 years ago