Shilo Inns Killeen

Review №1

Rating: 5

Date: a day ago

Review №2

Rating: 5

Rooms: It was a really nice room with a kitchen. The bed was perfect. Rooms

Date: a week ago

Review №3

Rating: 3

Great location and loved the room. Ice machines were broken on third floor. Laundry room was closed on third floor. The sauna was not working. We had to take our own trash out and the room was never cleaned while we were there. We had to go to the front desk to get clean towels. Really is a nice hotel and a really great location. Just really disappointed in the room service and amenities not working.

Date: a week ago

Review №4

Rating: 5

Wonderful Rooms: Extra nice with lots of space! Super clean! Rooms : 5/5 |

Date: a week ago

Review №5

Rating: 5

Date: 2 weeks ago

Review №6

Rating: 3

No comment. Food only Food and drinks: No comment.

Date: 2 weeks ago

Review №7

Rating: 5

Under New Management. Great service! Great food

Date: 2 weeks ago

Review №8

Rating: 4

Eight members of my family stayed here for a few days enjoyed it. The kids loved the pool and the adults loved the hot tub. The fitness center was pretty good for a three star hotel. We were close to the Lions Club park and some excellent Mexican restaurants. The hotel staff were very helpful and even helped us set up a family potluck dinner in the small dining area beyond the lobby. About 20 family and friends attended. The rooms were a bit dated and the carpet was dirty. Overall, it was a good experience. Id stay here again.

Date: 3 weeks ago

Review №9

Rating: 1

It was horrible! We came to visit family so we stayed at this hotel. First of all, we had no towels. When we went to the front desk she said we re taking their last towels. So basically, if you have no towels and they re out, you re screwed. The worse part was someone came knocking on everyone s door at 5 am for no reason. We didn t wanna check the door as we were a room full of females. But that was scary. Tried to call the front desk afterwards, and no answer. It s rundown and horrible. Avoid if possible.

Date: a month ago

Review №10

Rating: 4

I went to visit with friends and was impressed with the combination weight room/gym- hot tub/ indoor swimming pool, and its accessibility to guests and guests of the hotels guests.

Date: a month ago

Review №11

Rating: 3

Church service there.

Date: a month ago

Review №12

Rating: 4

Date: a month ago

Review №13

Rating: 1

Go somewhere else. This is becoming a slowly rundown hotel. 2 of 4 ice Machines do not work, 1 of 2 elevators do not work, pool has been closed under emergency cleaning for my whole visit. Staff is nice, but Overwhelmed.

Date: 2 months ago

Review №14

Rating: 4

The place is very nice the rooms are cozy and cool and high class hotel. The only knock on them is no complimentary breakfast in morning. The pool and jacuzzi were nice.

Date: 2 months ago

Review №15

Rating: 5

The people who run the place are wonderful and professional. My stay was during a slam of fema,guests from a tornado that hit belton. Everything ran short. Towels washing supplies. There were dogs barking and trash bins filling up but they kept their cool. Even though I was just a regular guest ... everything went well. They went put of their way to make me and my guest feel welcome

Date: 2 months ago

Review №16

Rating: 5

Ate at the restaurant and the food and service were very good.

Date: 2 months ago

Review №17

Rating: 1

Date: 2 months ago

Review №18

Rating: 1

I booked a room with two queen beds. I received a room with one queen bed and a fold out couch. I walked down to the front desk to ask for linens for the full couch since there were none in the room. She said someone would bring them up. They never brought them up. There was no hot water in the shower. The hallways were not air-conditioned and they smelled like body odor, weed, and Fabuloso there seem to be several very unsavory characters in the parking lot at any given time. One of them actually came up and smelled me as I left the restaurant because he liked my perfume. The restaurant was hot and sweaty. The service was terrible. It took at least 15-20 minutes for us to get our drinks and we had to ask several times for the waters that we asked for. The nachos were soggy and the beer was slightly cooler than lukewarm. Several of the electric outlets did not work. The carpet in the hallways was so loose and had so many BIG wrinkles it is definitely a tripping hazard for an elderly or handicap person. This used to be our host hotel for conventions since it s the closest hotel to the convention center. I m glad my association is not having our conventions in Killeen anymore. The convention center is great, but this hotel ruins it. I still don t know why I paid for two queen beds and received a queen bed and a fold out couch. Everybody knows full out couches are the worst.

Date: 2 months ago

Review №19

Rating: 3

Date: 3 months ago

Review №20

Rating: 5

Date: 3 months ago

Review №21

Rating: 5

Date: 3 months ago

Review №22

Rating: 1

What a dump the staff are more worried about the personal lives of the guest than worried about non-registered guests given master key that opens every door or fixing elevator or fixing laundry facilities or working vending machines

Date: 3 months ago

Review №23

Rating: 5

Date: 3 months ago

Review №24

Rating: 5

Date: 3 months ago

Review №25

Rating: 5

Date: 3 months ago

Review №26

Rating: 2

Stayed here more than once but the more I stay here, the more disappointing it is. First time, was one thing didnt work, now the gym doesnt work, not the pool, and even worse the elevator doesnt work. Everytime I come, I feel I spend more money but the worse this hotel gets. I come to enjoy myself and get what I need done but each time the less each staff member cares and the less the hotel works to make itself better. This place is a mess.

Date: 3 months ago

Review №27

Rating: 2

My wife and I checkes in today. We were told the front desk would have to check if rooms were available and that there was a room with a kitchen that was ready, which we didnt need. We were informed the room was actually marked dirty, in the system. Apparently we found out it was clean after waiting for them to sort it out for 15 minutes. More affordable rooms were available that were suggested to us only due to the room being dirty. Rooms: The tv looks like its from 1997. AC unit is dirty and doesnt have knobs on it to adjust settings. Other than that the room looks clean and is comfortable. Noteworthy details: The elevators were out of service, and so was rhe sauna. The pool and the hot tub were open, but there was so much chlorine in them, that it was uncomfortable to enjoy. There was also plenty of dead flies were in the hot tub.

Date: 3 months ago

Review №28

Rating: 5

Date: 4 months ago

Review №29

Rating: 5

Attended a catered dinner and show event. Good food from their attached restaurant.

Date: 4 months ago

Review №30

Rating: 5

Company has really made keeping up anything in the building almost impossible for any of the remaining (good) staff...while some great employees are holding in there, it seems to be a sinking ship, that really bothers me... needs a renovation and it will get back on track... big if. SMH

Date: 4 months ago

Review №31

Rating: 4

The hotel was nice. They kept it a bit too warm inside the halls and common areas. No breakfast available at the hotel, but the attached restaurant had good food at a reasonable price.

Date: 4 months ago

Review №32

Rating: 5

Convenient location, clean and spacious rooms. A little outdated decor and tv, but for the price perfect! This is our second visit to Killeen and wanted to stay in this hotel again, primarily for the indoor pool, which is fantastic and usually super quiet!

Date: 4 months ago

Review №33

Rating: 5

Great customer service and kind

Date: 4 months ago

Review №34

Rating: 1

I visit Killeen once or twice a year and always stay at the Shiloh for the amenties such as having a full kitchen to cook and the indoor pool but after this stay I will not stay at the shiloh. Internet not working, Pool area disgusting, sauna rooms out of order, no towels, outside hot tub green and out of order. My room that was suppose to have a fully equipped kitchen no pots or pans had to go out and by own. Every laundry room for guest to use dryers broke except one on the 1st floor. You give housekeeping your dirty towels no one brings you fresh ones like promised. Ask front desk for toilet paper they have nothing or no access to get you any. Had to go out and buy toilet paper. TV is the ancient old box tv. Carpet in hallways serious trip hazards. Out of date furnishings. Really disappointed how this hotel has went down. Even after all my complaints nothing was done. I never asked for any thing that was not suppose to be provided and waited patiently for them to just realize I had to go out and purchase the things myself.

Date: 4 months ago

Review №35

Rating: 5

Date: 4 months ago

Review №36

Rating: 2

I used to stay at Shiloh Inn all the time when I lived in Killeen because it was such a nice clean hotel. We have since moved but we drove through Killeen in July 2023 and of course decided to stay here for the night. The best metaphor I can give is that it used to feel like a Hilton and now it feels like a Knights Inn. The room was dirty, the restaurant was closed, the front desk area was blocked off, they no longer serve breakfast, and the TV in the room was an old box TV. I would definitely choose another hotel next time I drive through Killeen. Im not sure why this hotel went downhill. But its sad because it used to be my favorite hotel in Killeen.

Date: 4 months ago

Review №37

Rating: 5

Car event

Date: 4 months ago

Review №38

Rating: 5

Date: 5 months ago

Review №39

Rating: 3

Date: 5 months ago

Review №40

Rating: 5

Date: 5 months ago

Review №41

Rating: 5

Date: 5 months ago

Review №42

Rating: 5

I dont know why this is called a 3:star hotel. My experience was that the hotel was quite nice. The room was comfortable with plush furnishings. It was very quiet. The Mexican restaurant attached served a great T-bone steak for $16.99. The bar at the restaurant served a tasty IPA on draft. Noteworthy details: Handicapped parking, accessible rooms

Date: 5 months ago

Review №43

Rating: 2

Date: 5 months ago

Review №44

Rating: 3

Place is going down hill.

Date: 5 months ago

Review №45

Rating: 2

Room was sad. A small box tv and over priced. Maid service took my belongings and had to front desk to get them back cause maid didnt speak English.

Date: 5 months ago

Review №46

Rating: 4

Rooms: Clean and roomy Food and drinks: Disappointed no morning breakfast, especially for the price. Restaurant food is very overrated and not very good. Hotel highlights Quiet

Date: 5 months ago

Review №47

Rating: 5

Date: 5 months ago

Review №48

Rating: 1

We were there for a family party, and paid to stay there ahead of time 4 days and 3 nights. This place is horrible, while checking in was easy the rooms were disgusting. I asked to be moved the first time because the first room smelled like mildew due to a a visible leakage outside the room. The second room we stayed at had a roach in the cabinet! We were moved again, the pool was dirty, the outdoor pool was not filled and gross. The entire hotel has an old smell to it. We had dinner at the restaurant inside the hotel, the food was okay. However the staff is so unprofessional, a fight almost broke out between a staff member and a customer. We went to a movie came back and our keys weren t working, the hotel front desk assumed we checked out and disconnected access. The leaky ceiling issue continued through our stay. Housekeeping did not throw away the trash, and there s a sign that reads to place towels outside your door to receive clean towel; didn t happen I had to ask for towels. Oh while we had dinner we requested alcohol beverages which were completely out. My brother in law asked for a jack an coke: the server realized the coke for the drink was just water, she suggested he cover his now and just drink it. I will never again visit this place, do not spend your money here. Opt for a different place please. I was even more disappointed when they didn t even bother to compensate me at all. I ll come back to Killeen Texas but will not stay at this horrific establishment.

Date: 5 months ago

Review №49

Rating: 3

Date: 6 months ago

Review №50

Rating: 4

Date: 6 months ago

Review №51

Rating: 5

Date: 6 months ago

Review №52

Rating: 5

When tragedy struck my family, The Shilo Inn, was there for us. Everyone on staff was so incredibly friendly and provided service with kindness and a smile. My father came into town to help us out during this hard time and he also stayed at the Shilo Inn. At the end of his stay he told me that the Assistant General Manager, Andrea, provided such great service that he will forever be a guest at The Shilo Inn, when he makes his trips to visit us. The rooms were so super clean, you would not have known that this is a pet friendly hotel! Also, I personally found the beds to be so super comfortable!! The full size kitchen, that comes with everything you would need, came in clutch for my displaced family and it being so close to a Walmart it made it easy for my family to continue eating healthy. A HUGE THANK YOU TO EVERYONE AT THE SHILO IN FOR YOUR HOSPITALITY! You all sure did make my hardship so much easier!!!

Date: 6 months ago

Review №53

Rating: 5

The rooms were so nice!!! The pool and hot tub was so relaxing. The steam room didnt work. The Mexican restaurant was great! Definitely will be coming back. Just wish they offered free breakfast!

Date: 6 months ago

Review №54

Rating: 5

Very clean and beautiful!

Date: 6 months ago

Review №55

Rating: 5

Date: 7 months ago

Review №56

Rating: 3

Hospitality services have really become hurt since the pandemic are it is hard to retain employees that care to do a quality job.

Date: 7 months ago

Review №57

Rating: 4

Hotel was okay. But service was excellent. The (black) lady at check-in was very polite and professional. Also helpful when my wife and I needed stuff and info. Room okay, needs some updates and I recommend for price and location. Noteworthy details: No breakfast or even coffee in lobby.

Date: 7 months ago

Review №58

Rating: 1

My boyfriend booked here thinking this was really a 4 star hotel and they had bed bugs

Date: 8 months ago

Review №59

Rating: 4

Date: 8 months ago

Review №60

Rating: 4

Date: 8 months ago

Review №61

Rating: 5

Ate at restaurant there was

Date: 8 months ago

Review №62

Rating: 5

Date: 8 months ago

Review №63

Rating: 4

Date: 8 months ago

Review №64

Rating: 5

Amazing service!!!!

Date: 8 months ago

Review №65

Rating: 4

Date: 9 months ago

Review №66

Rating: 5

Rooms: We were able to cook breakfast. Everything you need was already provided as far as utensils Rooms

Date: 9 months ago

Review №67

Rating: 5

Date: 9 months ago

Review №68

Rating: 5

I loved this little motel. Check in was smooth, they offered me a late check out because I got there late that was really nice. They have an indoor pool and hot tub that is open until midnight that was awesome, it s so hard to find a hot tub in Texas! My room smelled nice and I loved the high shower heads in the shower. Nice kitchen with up to date appliances, only sad I didn t get to use it. Saw some people complaining about the price but it s honestly ok for what you get.

Date: 9 months ago

Review №69

Rating: 5

Date: 9 months ago

Review №70

Rating: 4

Date: 9 months ago

Review №71

Rating: 4

Rooms: The room was clean. Its an older hotel but the upkeep was notable. There was nothing fancy or over the top but it was a nice solid hotel. I slept well and was able to be very productive. Ill probably stay there for work again. Rooms

Date: 9 months ago

Review №72

Rating: 1

They will cheat you out your money if you do not pay attention to your credit card transaction they told me a room was 120 but charged me 170 saying my bank put a hold on my money which was a lie Im waiting on a refund to see if all my money is returned to my card the front desk lady kept telling me she didnt charge me extra but she did they are not the hotel to do business with if you dont want want your money stolen

Date: 9 months ago

Review №73

Rating: 5

Great customer service!

Date: 10 months ago

Review №74

Rating: 5

full kitchen stove refrigerator microwave dishwasher. laundry on site. Indoor Pool hot tub. The restaurant is not open at this time but there is options for door dash. They have big event rooms as well. Nighttime security. Nicest hotel for the area. Safety: Had security

Date: 10 months ago

Review №75

Rating: 1

Did not feel safe after finding small camera in my room. Filed a report and police surprisingly didn t find the SD card that I personally dropped off! It s a fact these small towns take up for each other. I will not recommend anyone to stay alone there especially if the people who is supposed to protect us side with evil! Rooms

Date: 10 months ago

Review №76

Rating: 5

I had the pleasure of going here on my birthday about 5 years ago and I really enjoyed myself

Date: 10 months ago

Review №77

Rating: 3

Shilo is a nice establishment, could do better. Upgrade the Tvs, wash the curtains, pay attention to detail goes a long way, for your guest.

Date: 10 months ago

Review №78

Rating: 4

Great place to stay. Only four stars because the pool, hot tub, restaurant and businesses office were under construction Fall 2023 Rooms

Date: 10 months ago

Review №79

Rating: 5

Comfortable, great staff Food and drinks: Need a gift shop. Rooms : 5/5 |

Date: 10 months ago

Review №80

Rating: 4

This is a older hotel and I was told they were doing some remodeling. The WiFi wasn t the best. The room was clean and the hotel was quiet and peaceful. The front desk staff were very friendly! Nearby activities: Killeen airport, food places, Walmart, interstate

Date: 10 months ago

Review №81

Rating: 5

Beds are very comfortable

Date: 10 months ago

Review №82

Rating: 5

Date: 10 months ago

Review №83

Rating: 4

Cute place!! Rooms were large, carpets could use a good steam clean. Staff was overall friendly, overnight guy was a bit snappy with my kids.

Date: 11 months ago

Review №84

Rating: 3

Date: 11 months ago

Review №85

Rating: 5

A great place to wind down and kick your feet up. Wonderful staff and great attention to detail in the cleanliness and service.

Date: 11 months ago

Review №86

Rating: 4

Let s start with I was a little concerned when I entered the building. First thing I noticed is that they are not using the hotel concierge desk but office desks on beside it. But it also gives you more of a personal connection too, so not a complete negative. Then the pool is closed for repairs. This was the main reason I booked an extra day so I could go swimming indoors. But again things happen. Andrea helped me get checked in and she is complete 110% customer service! She made me feel very welcomed and answered all of my questions. Even let me see the room before so I could feel safe about where I was staying. Love love love her! There was another lady that I met the second time I went up front for something, I did not catch her name but completely lovely! I asked about breakfast in the mornings and they do not currently offer any but do have coffee in the mornings. Which is no big deal. To me hotel breakfasts are hit and miss and here lately at other hotels it s been a miss. Now to the room. Blown away! Very nice layout. When I first walked in to view there is the sink and beauty prep area on the right with a bathtub shower combo and commode on the left. Very spacious. Past that there is a full kitchen with top bottom refrigerator, full stove, dishwasher and microwave. They supplied me with dishes, pots and pans, knives, utensils and flatware. The only thing I see missing is a roll of paper towels! Oh and maybe a dish drainer, spoons, and a dish sponge or cloth would have completed the full set up. Some of my personal items are in the pictures (water, luggage, snack bag, beauty case, etc) but you get the gist. Across the kitchen is a closet to hang clothes, ironing board, luggage shelf and a wall safe. Into the main area there is a pub table and stools, stools at the bar along the kitchen counter, 2 queen beds, end tables, another luggage shelf, rotatable tv, chair, and desk. I am here for a convention and this place is NEXT DOOR to it. I could walk there if I choose! Highly recommend giving this place a shot. I only took off one star due to the pool being unavailable.

Date: 11 months ago

Review №87

Rating: 4

Professional clean very beautiful place to stay in texas kind and friendly very helpful staff Rooms: Alot of space for kids and family rooms also have a buisness any area Safety: Front desk checks id no information is given out Food and drinks: Vending machines morning breakfast

Date: 11 months ago

Review №88

Rating: 2

Carpet tore, damage walls,pool and Hot tub inop, restaurant shut down , very disappointed

Date: 11 months ago

Review №89

Rating: 1

Because I spent more for this room, I expected a certain quality of stay, yet received the complete opposite. It started with the check-in. One person at an office desk was checking people in at a snail pace. There were 5-6 people in front of me, so we waited in line for about 30 minutes. I knew at that point it was going to be downhill from there and it was. The hallways had NO A/C, zero. And we all know what kind of summer were having in TX, so this was just plain wrong and unacceptable. The heat hits you in the face as you walk to your room. The a/c in the room worked, but the room was not clean, see pictures. The hotel and room smells like it was built in the 1800s and should be demolished. I wore slides in the room the whole time, the floor was dirty. I did not step foot in the shower because there were stains in the tub, gross. Stains on the pillow cases and couch, ew. Luckily, I only had to spend a total of 5 hours in this room and that was to rest my eyes on the very edge of the bed before I hit the road. If I ever have to come back to Killeen, I think Ill take my chances at a cheap hotel, I believe Ill have better luck.

Date: 11 months ago

Review №90

Rating: 5

Date: 11 months ago

Review №91

Rating: 3

Date: 11 months ago

Review №92

Rating: 3

Date: 11 months ago

Review №93

Rating: 1

Hot mess express!!! Just don t!!!

Date: 11 months ago

Review №94

Rating: 5

There is a November 6 Memorial built directly next door to the Shilo. It was built by the community that was affected by the mass shooting that killed 13 people on what was then known as Fort Hood. No other memorial exists for these victims of murder by one of their own.

Date: a year ago

Review №95

Rating: 2

Somewhat comfortable and clean but the structures and appliances are outdated and the facility is dying for a face-lift/refurbishment

Date: a year ago

Review №96

Rating: 5

Great place great price

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 5

Date: a year ago

Review №99

Rating: 3

This place is a great choice if you need somewhere to stay for a few nights, but does have its downsides. Heres a quick list to see if its right for you... Pros: big rooms, very friendly staff, decent location, great list of amenities, kitchen in the rooms, pool & hot tub, black out curtains so you can sleep, soft and hard pillows provided Cons: unacceptable WiFi (its 10mbs and cuts out every 30 mins), rooms have thin walls (had a family stay in a room next to mine and could hear their dog bark, kids play and adults arguing), room layout & decor is bit dated. If you get a good price, its not a bad choice. But for me, strong WiFi is a must so it wont be on the top of my list in the future.

Date: a year ago

Review №100

Rating: 5

Nearby activities: Community center the park and several other family events are in Rooms

Date: a year ago

Review №101

Rating: 5

Security guy was nice Ladys up front are really nice room with the kitchen was great

Date: a year ago

Review №102

Rating: 5

Lovely spot. Feelings were hurt that I came after the bar and restaurant closed down. But I still enjoyed

Date: a year ago

Review №103

Rating: 2

Service was good and so is the location if youre wanting to go to the convention center. However, the hallways smell like a place where the sun dont shine. That carpet is screaming to be replaced. Overall a rather funky smell. Rooms are spacious, but dated. Rooms

Date: a year ago

Review №104

Rating: 3

Date: a year ago

Review №105

Rating: 5

Okay this the best for the price we walked through five hotels in Killeen and this is the best! The renovations are being actively done to improve the halls. The rooms are very clean, smoke free, pool is great! Service was so accommodating! Noteworthy details: Attached is commerative memorial for those that lost there lives in the terrorist attack of Fort Hood. Great opportunity to remember those that fought for our freedoms.

Date: a year ago

Review №106

Rating: 1

This hotel was very dated. The TV sets were the old CRT type. We asked for adjoining rooms because we were traveling with young girls that were 13 years old and under that needed supervision. But they put us in rooms that were 13 doors down hall. In both our rooms the air conditioner was not working and when we complained to the front desk, they sent a person up to our room. and all he did was turn the controls off and on again. And when we went down later to say the air was still blowing hot air, she just laughed and walked away. The indoor pool was more like a suana room. And the water temperature seemed on the warm to slightly hot side. Our stay and experience with this hotel was unacceptable. I would not recommend anyone staying there at all.

Date: a year ago

Review №107

Rating: 1

My husband booked a room with a kitchen for four days.First day got room keys went to the room and the keys didnt work had to go back to front desk to activate it. Shilo Inns Killeen should be categorized as a Motel not Hotel. My reason for stating this is due to upon arrival to the room male underwear was in the hall by our the room door. Entering the room had a unpleasant odor, the room should have been deep cleaned before a guest was placed in the room with a kitchen sink that wasnt cleaned, only one bath towel, asked for more towels several times. The second day after returning to the room from an outing the room key didnt work due to a plus size front desk worker deactivated the keys stating that guests had checked out but our luggage and personal belongings were still in the room.And the wifi is the worst. Checked out the third day. My true rating is a ZERO. Nearby activities: Fort Cavaros.

Date: a year ago

Review №108

Rating: 4

Date: a year ago

Review №109

Rating: 5

Naw

Date: a year ago

Review №110

Rating: 2

Summary: Don t stay here. Pros: Nice staff (in the evening), pool, great price, big rooms. Cons: Smells like funk everywhere, the breakfast is a bowl of apples and some yogurts with bad coffee, Wi-Fi is a hassle to deal with, the bed was loud and uncomfortable, the general state of the hotel needs fixed, instead of disposable cups they put plastic wrap on glasses which was weird as hell, and the showers are confusing. Overall had a pretty bad experience that left much to be desired. Won t be going to another Shilo Inn.

Date: a year ago

Review №111

Rating: 1

Outdated and nasty.

Date: a year ago

Review №112

Rating: 5

Great experience.

Date: a year ago

Review №113

Rating: 2

I expected a nice hotel but thats not what I had. The hotel room was large but felt like a old motel 6. The fridge was frozen over up top and water sitting in the bottom. The TV was tiny and hard to get reception. There was a used condom next to my night stand, I tried talking to the individual cleaning but she couldnt understand me therefore no room service. The bed made so much noise I thought it was broken. There were drops of blood in the elevator which werent cleaned up during my 3 day stay and the carpet in the hallwall is so old, worn, and warped it was hard to manage the old luggage cart. Lets just say Ill NEVER stay there again.

Date: a year ago

Review №114

Rating: 1

Poor upkeep and false advertising. I will not be back to this location. First the room key required 4 to 6 swipes each time to enter the room. The person that checked me in could not even open it, I had to. The ac in the room never got below 76 even though at night I set it below 72. They advertise a free breakfast. When I checked in they didnt tell me that their restaurant was permanently closed! This place is either poorly managed or poorly financed. It gets a from me.

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 2

As someone who travels for work, this hotel has the worst wifi I have ever seen at a hotel and they don t serve any breakfast. The fact that the room has a kitchenette is the only reason for two stars.

Date: a year ago

Review №117

Rating: 3

Date: a year ago

Review №118

Rating: 1

Horrible experience!!! Room was filthy. Bed linen stained. Hair in tub. Toilet dirty. Carpet sticky. Stowaway bed ridiculously dirty!!!! The hallway outside of room stinks of mildew smell. Will not stay here again!! Rooms need to be totally redone. My key card would not work when I got in at 3am the front desk person was sleeping and I had to wake her up twice to get this resolved, she appeared to be on drugs. I complained and checked out 2 days early. I was only given a 25% discount on my night stay, which was not good enough. Very disappointed in room and adjustment. This was a huge inconvenience for my family trip we had to sleep uncomfortably the first night, and then had to get up the next day and find a place to stay for the remaining days of our trip. I do not recommend this hotel until they do some updates, renovating, and a deep cleaning. And found out the day of check in the restaurant was closed for good. :( Rooms: Room was filthy. Bed linen stained. Hair in tub. Toilet dirty. Carpet sticky. Stowaway bed ridiculously dirty!!!! The hallway outside of room stinks of mildew smell. Will not stay here again!! Rooms need to be totally redone.

Date: a year ago

Review №119

Rating: 5

The rooms are nice and the employees are very nice the gentleman helped me with my windshield wiper blades and didnt ask you I thought that the customer service was wonderful

Date: a year ago

Review №120

Rating: 5

Real nice hotel

Date: a year ago

Review №121

Rating: 2

Yesteryear was probably great at this place as the design and furniture were very nice but it is time for a lot of updates. 1 wash cloth, no hand towels, and only 2 bath towels doesnt work. Neither the restaurant or bar ever opened and only coffee was available. Employee training and maybe a management change would fix the issues..

Date: a year ago

Review №122

Rating: 2

The property was under construction. The pools were ok.. the saunas were not working..it was like stepping back in time with the small box televisions. The place had a musty smell. Not a bad experience but the rooms were old and damaged a lot. The staff was great though very accommodating given the condition of the property itself. I would stay again just for the convenience of the location. Hope they make necessary improvements.

Date: a year ago

Review №123

Rating: 5

I could nick pick the room, but I could see they were working on the place. It was a nice size room with everything I needed. I only needed a place to sleep safely and be able to do a little work.

Date: a year ago

Review №124

Rating: 4

Date: a year ago

Review №125

Rating: 1

Date: a year ago

Review №126

Rating: 2

For $140 I got to shower in a pool of my own dirt for the night .

Date: a year ago

Review №127

Rating: 5

Couldnt wait to make this post. This is a 5 place a hidden gem. And the restaurant is out of this world. OMG the Chef has got to be Gordon Ramsey himself. I felt like I had fell into HELLS KITCHEN. BEST FOOD I HAVE EVER PUT IN MY MOUTH. 10 s go to the Chef at the Restaurant inside the Shilo inn Killeen Tx. Wow thank you for the best food Ive ever put in my mouth. I highly recommend Shilo Inn & Restaurant in Killeen TX Rooms: Very clean, spacious they were do renovation while we were there great staff Very friendly love this place look forward to returning soon highly recommend it

Date: a year ago

Review №128

Rating: 1

Old TV from the 90s.... dirty... bad service (all the people that worked the desk were super slow and acted like they were being inconvenienced if you asked for help) .... NO breakfast ... no maid service (at least for the entire week I was there).... go to a nearby holiday Inn or some normal place...its the same price

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 5

Friendly & accommodating personnel. Clean rooms, very spacious, very comfortable beds, lots of amenities & quiet at night.

Date: a year ago

Review №131

Rating: 3

Rooms: We didnt have enough towels in the room for all 4 of us. We called down to have more delivered to our room and we were told that we could come get some from the front desk, only to get pool towels instead of regular bathroom towels, because they were out. Rooms

Date: a year ago

Review №132

Rating: 1

Horrible stay. The hotel is under construction for a remodel. We were assigned a room on the third floor which is under construction, there was white dust all over the carpet and going into the room. Along with old furniture and vanities in the hallway. We were reassigned a room on the fourth floor and the carpet in the hallway was still very dirty. The room itself was decent however there were only two towels and we stayed two nights. We asked the night staff for more towels but she said she couldn t get to them because she s the only person working. Also the night attendant was constantly away from her desk smoking in the back. Also the sofa bed that our daughter was supposed to sleep on was covered in urine. And again that did not have enough sheets and we asked for more but never received them.

Date: a year ago

Review №133

Rating: 5

This is a comfortable Inn, pleasant surroundings and excellent staff.

Date: a year ago

Review №134

Rating: 3

It was okay they didnt serve breakfast or hot coffee I wouldnt have rented the room if Id known that because we like breakfast I thought all hotels did that but everything was great the lobby was hot they had a little construction going on probably

Date: a year ago

Review №135

Rating: 5

Nice Cigar lounge in the bar.

Date: a year ago

Review №136

Rating: 4

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 4

Date: a year ago

Review №139

Rating: 1

Stay away from doing events at this place. We spent thousands for hosting an event with catering and all we got was Horrible service and subpar food. Paid $30 per plate for an event at this location and they delivered cold child menu like portions. When you complain to them no one knows who s in charge and insult you with all we can do is give you a tiny credit for alcohol purchase and a free stay . Prevent yourself, your family and friends the headache and embarrassment of hosting an event at this location at all cost.

Date: a year ago

Review №140

Rating: 4

Date: a year ago

Review №141

Rating: 4

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 5

No breakfast because of renovation nice place Rooms: With a kitchen wow Rooms : 5/5 |

Date: a year ago

Review №144

Rating: 5

Did not stay at the Shilo Inn, there is a lounge on the inside of the of the Inn. They had live music on Saturday night, that was outstanding (sorry forgotten the name of the band) and on Sunday they offer an amazing brunch with a DJ thatll keep you hype. I totally recommend this spot if you are looking for great food and a place to enjoy entertainment. Love it!

Date: a year ago

Review №145

Rating: 4

Date: a year ago

Review №146

Rating: 5

I stayed for the weekend and the rooms are huge and the bed was very comfortable! Friendly staff too

Date: a year ago

Review №147

Rating: 4

Stayed there. Enjoyed the swimming tand breakfast

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

We live about 5 hours away and we always stay here when we come to visit. Its always clean, nice and comfortable. Never had a problem. Very nice staff.

Date: a year ago

Review №151

Rating: 5

Customer service was great.

Date: a year ago

Review №152

Rating: 5

Great customer service

Date: a year ago

Review №153

Rating: 5

Was great except for a did not serve breakfast which was a disappointment

Date: a year ago

Review №154

Rating: 5

Checked in on February 09/2023 staying until feb 12/2023 this place is very dated restaurant was not open no longer have a continental breakfast very poor room service Rooms: Very dated!!!!!

Date: a year ago

Review №155

Rating: 1

Key cards are horrible had to have it recorded every time and 1 time it was 3 trips. Getting fresh towels impossible unless you want to go to the front desk. The Shilo Inn is showing age wall paper coming off the walls in the halls and the carpet has come loose in the halls making a tripping hazard. Hot tub was not functional but at least had warm water. The sauna was down as well. NOT TO MENTION THE LUXX MARTINI bar and Shilo restaurant has no updates times of business we checked in on Monday and checked out Thursday and couldnt go once because they open on Thursday at 5 and are open Thursday, Friday, Saturday and Sunday very disappointing considering this was the main reason for choosing this location. This was a horrible stay. May have been ok for 1 night but not an extended stay.

Date: a year ago

Review №156

Rating: 5

Clean and huge parking lot

Date: a year ago

Review №157

Rating: 4

There was some remodel going on, but it was clean and quiet. Overall had a great stay and will be back.

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 5

I came for a meeting. The room were fine. Everyone had a great time.

Date: a year ago

Review №160

Rating: 3

I bet in its prime this hotel was great, although they are renovating it is really outdated. Old tvs, bad carpet, expensive restaurant with a Boujie limited menu. Just wasnt us, lived in the area 14 yrs and always wanted to stay. Front desk gentleman was a sweetheart.

Date: a year ago

Review №161

Rating: 3

Clean establishment, functionally fine, but they must have their mattresses on loan from the county jail. Have slept more comfortably in my front seat.

Date: a year ago

Review №162

Rating: 3

Rooms were ok, staff was nice but TVs were antiquated (dumb). Restaurant is limited to evenings. Bigger towels would have been nice.

Date: a year ago

Review №163

Rating: 3

I went to the restaurant $$$$. Nice but wow

Date: a year ago

Review №164

Rating: 5

We went during New years and they had just had some kids pull a fire alarm, they were still taking care of the moisture, and there was a small smell, but overall the staff was friendly and helpful. our phone didnt work in the room but we didnt need much. The hot tub was awesome and clean same with the pool. No breakfast but there is a place next door to eat. We had a great time here!!!!

Date: a year ago

Review №165

Rating: 3

We went to lux for dinner. The music was on point and the food was decent, a little overpriced for the lack of flavor. I heard brunch was much much better. The customer service was top notch, the people working there were friendly and professional.

Date: a year ago

Review №166

Rating: 1

Customer service was great but overall experience suck it s 2023 this place still look like the 90s box televisions no USB ports outdated carpet everywhere hard to get in rooms nothing is modern here

Date: a year ago

Review №167

Rating: 2

Not the best. Needs serious updates. One towel. No shampoo. No soap. 2 beds.... Im not sure its even been cleaned. The night shift girl said there are only 2 housekeepers so thats likely the reason our room was missed... so Im changing the sheets at 11:46 pm. I wonder if I should ask for a job? The hallway rug needs stretched really bad. Im not super awesome at the small stuff... like walking. Lol. I tripped up n bout ate the carpet. Bed spreads definitely need replaced. Beds are too hard. The check in lady was awesome. Shes from Guam, so we had a nice conversation about that. The menu here is really overpriced but its alot of options... unless youre vegetarian.

Date: a year ago

Review №168

Rating: 5

Amazing customer service, very clean rooms, lots of amenities.

Date: a year ago

Review №169

Rating: 5

Perfect spot to rest and relax while you are in Killeen.

Date: a year ago

Review №170

Rating: 4

Date: a year ago

Review №171

Rating: 5

It was pretty good cant complain Safety: It was pretty good Rooms : 5/5 |

Date: a year ago

Review №172

Rating: 3

I found this eatery over priced, its loud and more like a nightclub atmosphere. I was there for lunch along with my sister and our friends. This place will not be on my list of eateries as a regular.

Date: a year ago

Review №173

Rating: 5

Clean

Date: a year ago

Review №174

Rating: 3

I attended an end of year event at Shilo. There were other events going on that day. A lot of people hanging around the entrance and parking lot (Possibly from other events).

Date: a year ago

Review №175

Rating: 5

Date: a year ago

Review №176

Rating: 4

Date: a year ago

Review №177

Rating: 3

The customer service was really nice, room I was in wasnt worth the amount charged. I also had to switch rooms at one point because too much noise

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 4

Date: a year ago

Review №180

Rating: 4

Food and drinks: Restaurant attached to hotel. Rooms

Date: a year ago

Review №181

Rating: 5

Date: a year ago

Review №182

Rating: 2

Yikes! Super dated

Date: a year ago

Review №183

Rating: 1

The catering service was horrible. We had to bus our own tables and they did not provide trash cans when we had a party in their Alamo room. The staff was nice but could have been more attentive to what was needed for a big party. The food was OK, the meatloaf was literally hard as a brick. Everyone was having a hard time cutting into it. I do not recommend this place at all unless you dont mind being left alone and not being provided with enough plates, drinks, silverware, trash cans and staff.

Date: a year ago

Review №184

Rating: 5

The stay here was amazing the room was spotless and the staff was very kind and helpful the indoor pool and hot tub was heavenly. Even though I went in November for my birthday it still felt great!!! The only thing is the room Tvs are a bit outdated so you cant use hdmi or USB its one of the old school box Tvs. So I just gave a 4 instead of 5 but everything else was amazingly awesome and great!!

Date: a year ago

Review №185

Rating: 3

Date: a year ago

Review №186

Rating: 5

Date: a year ago

Review №187

Rating: 5

Date: a year ago

Review №188

Rating: 1

Date: a year ago

Review №189

Rating: 5

Great facilities and nice staff. Would definitely recommend to everyone

Date: a year ago

Review №190

Rating: 5

Date: a year ago

Review №191

Rating: 1

We did a sweet 16 birthday party. Nobody checked on us during the party, and also they lost my ice cream. They found it at the end of party. Very disappointed with the money we spent.

Date: a year ago

Review №192

Rating: 5

Ramica was amazing and so friendly and got us checked in quick!!!!

Date: a year ago

Review №193

Rating: 4

Went to the restaurant inside one Saturday. Fun atmosphere. The food was good and the drinks were good too. Live music was nice.

Date: a year ago

Review №194

Rating: 5

I stay here every time I work in Killeen. Friendly staff.

Date: a year ago

Review №195

Rating: 5

Date: a year ago

Review №196

Rating: 5

Date: a year ago

Review №197

Rating: 4

We had a very pleasant stay. The hotels age is noticable especially in some areas. They are a pet friendly hotel. There is no complementary breakfast however it is very close to some grocery stores. There is also shopping and food places nearby and easy access to the highway. We enjoyed swimming and the jacoozi. The gym was also nice enough to get a decent workout in.

Date: a year ago

Review №198

Rating: 2

Hotel stay was great, room was clean and all employees went above and beyond, but if you have children do NOT attempt to eat in the restaurant they would not allow me and my children to eat there because they do NOT ALLOW CHILDREN, THIS WAS VERY UPSETTING FOR MY DAUGHTER AND HER LITTLE BROTHER, I DONT UNDERSTAND HOW ANY RESTAURANT CAN TURN YOU AWAY BECAUSE YOU HAVE CHILDREN

Date: a year ago

Review №199

Rating: 4

A really nice place to stay - very friendly staff and good, clean rooms. It would hav been better if there were a continental breakfast included

Date: a year ago

Review №200

Rating: 1

Our stay was POOR because as we got off of the elevator, the smell was the bunched, loose carpet in front of our room door was over-whelming stinky. The carpet had an odor of mildew and staleness. The room was furnished with old beat-up chairs, each chair was stained with paint marks or some kind of soiled discoloration. There was a used glass on the window sill above the air conditioner unit. There was a used white dirty disposal cup under the bed. Since trash was still in the room from pervious guest, the hotel staff failed to properly clean the room. We cleaned the room ourselves with our personal Clorox wipes. Our room was double occupancy but there was only four towels in the bathroom, two face towels & two full size bath towels. As bedtime/shower time approached, I went down to the desk to ask for more towels, the desk clerk told me, the towels are being washed, well bring more towels to your room as soon as clean towels are available-we never got any more towels that night. So the next morning I went down again to the front desk & finally got more towels. We were booked to stay Friday & Saturday, we left Saturday morning. This was an horrible experience, we do not recommend this hotel to anyone.

Date: a year ago