Aloft Las Colinas

Review №1

Rating: 5

Good place to stay the building looked great for a 15 year old building

Date: 5 days ago

Review №2

Rating: 5

Date: a week ago

Review №3

Rating: 1

I stayed here on Thursday September 19th. When checking in they ran my card for the $75 incidentals fee, they had to run it twice because they said the 1st time did not hold the charge. After doing this I got a notification from my bank showing 2 charges ran at the same time, one for $75 (correct) and one for $633.68 ( incorrect). I immediately went to the front desk and inquired about it and they said they showed no charge for 633.68 in their system. On Monday I went to my bank and they showed the charge still as pending. One week later (today) I went to the bank and the charge for 633.68 has cleared and the money taken out of my account. The front desk who I ve been in contact with still claims they showed no evidence of this, and I ve called the general manager and left messages, but they will not return my calls about this fraudulent activity.

Date: a week ago

Review №4

Rating: 5

Date: a week ago

Review №5

Rating: 5

We loved this hotel. Staff was friendly, responsive, and always working hard to make sure their guests were having a nice stay. The rooms were clean and comfortable. The location was easy to get to and close to good restaurants, good shopping, and I teresting attractions. Thank you to Barabara and the whole team!

Date: a month ago

Review №6

Rating: 3

Half of the cardio equipment isnt functioning in the onsite gym.

Date: a month ago

Review №7

Rating: 4

A step up from where we usually stay when we visit the area. I enjoyed the pool and bar on site. Easy access from the airport. My new go-to.

Date: a month ago

Review №8

Rating: 1

Rude management, not your typical Aloft stay. Avoid if you can! If you are looking for your usual great Aloft hotel experience, you will not find it here. Aloft touts they are dog-friendly, and normally allow dogs to stay for free, but this one charges a pet fee. We chose to stay here anyway assuming we would have a great experience as we normally have at Aloft locations across the country. Booked via the Marriott app, stated that we were bringing a dog, paid the $25 per day fee, and brought our dog through the front door at check in. I asked the front desk clerk to bring a crib for my 6-month old, and my dog was in the room when they brought it. Not 5 minutes later, the hotel manager calls the room angry, accusing me of hiding our dog, and demanded I come downstairs immediately to pay the pet fee and sign a form. My husband booked the room so I assumed he overlooked paying the fee and I went downstairs to gladly pay. Keep in mind, for 5 years, we have been bringing our dog to Aloft hotels. Called my husband to confirm and he says no, we already paid the pet fee on the app. Awkward! I go downstairs anyway to clarify with the hotel manager and he angrily states he will be charging our card on file the $50 pet fee for our 2-night stay, even though we already paid it on the app, and that I can take it up with my card company for a refund. So rude! Call my husband again because the hotel manager switches up and says I m not allowed to speak to him on the matter (my name was not on the reservation initially), and my husband tells him again that we already paid. Not to mention that the pool is bright green, filthy, and the hotel is run down. We saw another child fall on his face in the lobby from tripping on the loose transition strips between carpet and slab floor. Not dog or kid friendly.

Date: a month ago

Review №9

Rating: 1

I stayed here for 2 days while my house was getting re-painted. I have stayed at many aloft locations around the country and this is by far the worst one yet. In hindsight, I would have rather stayed at home and inhaled paint fumes than stay at this hotel. The biggest issue is the lack of customer service. The manager here is extremely rude and arrogant. I booked a room on the Marriott app, marked I was bringing a pet, and the app showed there would be a $25 fee per night which I had my card on file to pay. I checked in with my dog and a couple hours later the manager calls the room very angry, claiming they didn t know we had a pet, wanted us to come downstairs immediately. I was not at the hotel at the time so my wife went downstairs but they refused to talk to her because her name wasn t on the reservation . When I got back I showed the manager how I booked on the Marriott app and it showed a pet fee on my charges, and he still acted like they had no idea and implied this was my fault. Other than that, the hotel lacks amenities and the ones they do have are not maintained correctly. 1. We have a 6 month old baby and requested a crib, they brought up a pack and play crib that had no mattress, instead they gave us a few pieces of cardboard wrapped with a blanket to use as a mattress. The cardboard was not stable and seemed dangerous for my son to sleep on so we did not use it and had him sleep in the bed instead. 2. The pool was green and filthy in the middle of the summer when people would actually want to use it I would not stay here again.

Date: a month ago

Review №10

Rating: 1

I stayed at this hotel last year and had a pleasant experience, so I decided to return. Unfortunately, my recent stay was marred by repeated issues. Despite having completed the dog registration form at check-in, I was constantly stopped by different receptionists who asked for my room number and requested that I fill out the form again. This repeated inconvenience significantly impacted my stay and detracted from the otherwise positive experience I had before. I hope they can address this procedural issue to improve future guests experiences.

Date: 2 months ago

Review №11

Rating: 4

Delightful beds! Interesting lay out of rooms. Everything clean.

Date: 2 months ago

Review №12

Rating: 5

Very nice Rooms: Excellent.

Date: 2 months ago

Review №13

Rating: 4

Rooms: Small room Rooms

Date: 3 months ago

Review №14

Rating: 2

Hotel is modern and clean but it is lacking amenities. Infused water is all you will get complimentary. No microwave in room. You can buy breakfast, but it is given to you in a lunch paper bag at premium price. Limited sitting. I asked for creamer for coffee in room, front desk told me they had none. Not impressed

Date: 3 months ago

Review №15

Rating: 5

Amazing place to stay!! Great staff! Bar and pool table available!! Pool is small but clean!! Great price!! Rooms: Very clean!! Nearby activities: Chipotle, Starbucks walking distance! A few eating places walking distance!! Safety: Very well looked after!! Lighting on vehicles in parking area!! Food and drinks: Bar is great and they have a small store like area!!

Date: 3 months ago

Review №16

Rating: 5

Date: 3 months ago

Review №17

Rating: 5

Rooms: Very clean and spacious I Will return to triste place Rooms

Date: 3 months ago

Review №18

Rating: 5

The housekeeper staff are very friendly and tiene rooms are ver clean Rooms: Very clean excellent staff Rooms : 5/5 |

Date: 3 months ago

Review №19

Rating: 5

Date: 3 months ago

Review №20

Rating: 5

Pet-friendly rooms were in the first floor which was perfect! Close to the back exit and pet waste area. Would stay again! Food and drinks: Good amount of places to eat/drink such as Jimmy John s, Starbucks and Chipotle

Date: 4 months ago

Review №21

Rating: 4

Nice from the outside. I didnt get a chance to go inside.

Date: 4 months ago

Review №22

Rating: 5

Date: 4 months ago

Review №23

Rating: 2

Room have strange layout. Bathrooms have no privacy they are right as you walk in with no door. They acoustics are very bad. Shampoo, conditioner and body wash have a very funky smell, so bring your own. My TV was popping in cracking like the 4th of July and air conditioner was extremely loud. Rooms : 1/5

Date: 4 months ago

Review №24

Rating: 5

Fairly convenient for DFW transit and meetings. Awesome friendly staff and beautiful efficient rooms. Hip decor and nice lap pool. Walkable to restaurants and convenience stores.

Date: 4 months ago

Review №25

Rating: 3

They are modern but the halls smell like mildew covered in perfume. When you walk through the halls there is trash and trash bags full of garbage like as if housekeeping started to clean and got distracted and didnt finish. The carpet in the halls needs to be re-stretched. And sometimes the staff can be a little rude, like if you go ask them something they show attitude like they are being inconvenienced. I used to stay here all the time for years due to work travel, and I have requested not to be booked here unless it is absolutely necessary and the Westin and Marriott are full. Edit- I like how the owner said I should bring up concerns immediately. I AM LITERALLY STAYING AT THE HOTEL NOW. And I guess they missed the statement about when you talk to the staff they are rude and act like they are being inconvenienced..... Rooms: The rooms are okay. Nearby activities: There is lots of shopping and restaurants nearby, thanks to its proximity to the Toyota Music Factory. Walkability: There are several fast food places next door to the hotel. Food and drinks: They have a bar and a sundry with breakfast options, but you have to pay for them. Noteworthy details: Dated and kind of dirty

Date: 5 months ago

Review №26

Rating: 5

Date: 5 months ago

Review №27

Rating: 5

Clean, safe, and had everything we needed. Within walking distance to restaurants, Starbucks, and a short drive to a large dining and shopping center. The staff were very nice and extremely accommodating. Would stay here again.

Date: 6 months ago

Review №28

Rating: 5

Very nice rooms. I loved the front living area.

Date: 6 months ago

Review №29

Rating: 5

Date: 6 months ago

Review №30

Rating: 1

Not good

Date: 6 months ago

Review №31

Rating: 4

Date: 7 months ago

Review №32

Rating: 5

OmG Celeste was magnificent

Date: 7 months ago

Review №33

Rating: 5

Clean rooms and common areas. Service was a little below par. However, could be that I checked in late and they were tired. Who knows. However, it is located near the urban district minutes from the Toyota center.

Date: 7 months ago

Review №34

Rating: 4

Very nice location around everything easy access to plenty restaurants. My only problem no room service and my toilet had a stain. But overall I will come again.

Date: 7 months ago

Review №35

Rating: 5

Date: 8 months ago

Review №36

Rating: 5

Date: 8 months ago

Review №37

Rating: 5

Date: 8 months ago

Review №38

Rating: 5

Still great, all amenities still available. I wish the TVs got upgraded to accommodate the size of the room

Date: 9 months ago

Review №39

Rating: 5

Date: 9 months ago

Review №40

Rating: 5

Aloft hotels take a modern approach to room layouts, designs, and color palates. This location in Las Colinas is no different. Nice view of their pool on the backside, but still looking at a huge parking lot. Convenient to many restaurants, gas , banking, and toll ways. Friendly staff and a quick refresh center located in the lobby. Its reasonably priced for the amenities you get. Rooms: Spacious and clean.

Date: 9 months ago

Review №41

Rating: 4

Date: 9 months ago

Review №42

Rating: 5

Date: 10 months ago

Review №43

Rating: 5

Date: 10 months ago

Review №44

Rating: 4

Date: 10 months ago

Review №45

Rating: 5

I recently stayed here with 16 friends and family from all over the country. The location is perfect. The staff was friendly and went above and beyond to make our stay amazing. The rooms were clean and spacious. The lobby bar and lounge area was perfect to hang out and grab a drink, play pool and just relax. I am already planning my trip back!!

Date: 10 months ago

Review №46

Rating: 5

This was a perfectly nice little place to stay. Pros: Newer, stylish, good location. Cons: No drawers in the rooms only shelves (part of the loft feel by design I suppose. ) No restaurant on site although there are a number close by. Owing partly to the design listed above, the ironing board is located in the strangest place in a cubby on the other side of the bed. Very hard to find. If you just want a sort of of nice place to stay for the night with coffee in the lobby, this place is fine. I wouldnt stay here more than a night or two at the most.

Date: 10 months ago

Review №47

Rating: 3

Date: 10 months ago

Review №48

Rating: 4

Date: 11 months ago

Review №49

Rating: 4

The Aloft has a fun rec area on the ground floor with a nice bar, pool table and currently doing triva on Tuesday nights which makes your typical hotel lobby a bit more lively. Rooms are nice and not too noisy relatively speaking. You will find some great restaurants a 15 minute walk or short drive away. They the Pacific Table or any of the other restaurants there.

Date: 11 months ago

Review №50

Rating: 4

Clean hotel. Nice exercise room. The bar area seemed awkward for our group. Front desk staff was very friendly and helpful.

Date: 11 months ago

Review №51

Rating: 1

DO NOT BOOK! URINE and BLOOD on blankets. I recently stayed at this hotel and encountered a terrible experience. Upon entering my room, I found urine stains on the comforter and mysterious red and brown stains. When I requested a clean blanket, I was told to get it myself. Unacceptable! I emailed the hotel management but received no response. Rooms: Overall, the rooms are sparse and cold. They have a very modern motif. But under the surface, you see a dirtiness. For instance, the shower had an excellent shampoo and conditioner, but the shower fixture was used and gross, and the water smelled like rotten eggs. When I brushed my teeth, my breath smelled worse after brushing. That suits me for some funny quip, but it s true. you will feel like it s an average experience when you walk in but when you look at everything, you ll be disgusted.

Date: 11 months ago

Review №52

Rating: 5

The rooms are very clean, and they boast a modern edge to it. The staff was friendly and helpful. Its just across the highway from the Toyota Music center and has many restaurants within walking distance.

Date: 11 months ago

Review №53

Rating: 5

Date: 11 months ago

Review №54

Rating: 4

Dylan was super helpful for my recent work trip. Thanks Dylan for the extra effort!

Date: a year ago

Review №55

Rating: 5

I enjoyed my stay here. The lady at the front desk was friendly and welcoming. Rooms and lobby were clean, the hotel was quiet. I would definitely stay here again. Rooms: Clean, small refrigerator available, coffee maker, full size shampoo, conditioner, and body wash in the shower. Nearby activities: Desirable restaurants a few steps away, gas station across the street. Safety: Nice area; I felt safe. Walkability: Restaurants right outside the hotel.

Date: a year ago

Review №56

Rating: 3

Good overall quality of rooms. However, had to wait for over 10 minutes to check in, since there was no one in the front desk.

Date: a year ago

Review №57

Rating: 3

Date: a year ago

Review №58

Rating: 5

Friendly staff,

Date: a year ago

Review №59

Rating: 4

Very good location.

Date: a year ago

Review №60

Rating: 5

Nice place. The rooms were spacious and comfortable. The bed was nice. The AC was good and cold. There is a bar on sight. The hours vary. They had food available 24/7. Free breakfast. There is a pool but I didn t use it. It s too hot outside for the pool. I thought the staff was very friendly and accommodating. I enjoyed my stay here.

Date: a year ago

Review №61

Rating: 4

I stay here often and this is the first time I ve come in on a Sunday for work I m very familiar with the staff and area for the most part. This Sunday by chance was horrible and not because of the service but because of the rudeness and disrespectful guest being obnoxious and clearly intoxicated If you going to have big groups like this you should consider having security no one should be on such a hostile environment for trying to do their job the front desk agent had to ask them to quiet down while we waited to be checked in after this all hell broke loose. I had to repeat myself so much I grew annoyed. Please consider your guest and staff safety because this was so unsafe and horrible to see. Safety: Need security or police presence Noteworthy details: I hope the agent from last night is truly ok he even gave me breakfast for this disturbance it s truly sad but I appreciate it.

Date: a year ago

Review №62

Rating: 5

Date: a year ago

Review №63

Rating: 3

Date: a year ago

Review №64

Rating: 3

Ive stayed at better Alofts. Our room had double beds. The worst thing was the annoying A/C not functioning right to the point where we couldnt sleep. The pool needed to be cleaned. Other than that, we got to see the town and had dinner nearby. Rooms: Our room had double beds, fridge with a freezer, and an annoying A/C. Nearby activities: Bars and restaurants. Safety: This is generally a safe area. Walkability: Short walk to restaurants and Starbucks. Food and drinks: Bars and restaurants are within walking distance. Noteworthy details: Theres a pool and no hot tub.

Date: a year ago

Review №65

Rating: 1

Told me to cancel my room so I could change the dates. Then tell me that it was a non-refundable room so they would not be giving me my money back OR even my room. I paid $500 and they wouldnt even give me a room. So literally gifted them $500 and didnt even get a thank you. Wouldnt even take my calls to just ask so I could get another room. Finally told me it wasnt their problem. pretty wild. Never staying at a Marriot again

Date: a year ago

Review №66

Rating: 5

Very comfortable

Date: a year ago

Review №67

Rating: 5

Celeste is the best front staff manager ever! She makes this place feel like a second home.

Date: a year ago

Review №68

Rating: 4

Overall nice property. My ac was not great in the room, but my TV and bed were great. The breakfast was lacking but they did have a vegan option. The option however was not great. Good location and food within walking distance

Date: a year ago

Review №69

Rating: 4

Date: a year ago

Review №70

Rating: 3

Rooms are OK, feels like a dorm. Service has been both great and poor the few times I have been there.

Date: a year ago

Review №71

Rating: 5

Wonderful experience here. The rooms were very nice and well put together. Hotel has a very sleek, colorful and modern look. Gorgeous lobby and bar and the gym was pretty decent for what it was. Front desk was so warm and welcoming. AC was ice cold, bed was soooo comfy. We slept like logs. This was romantic and perfect for my stay cation with the bf. We will def return.

Date: a year ago

Review №72

Rating: 5

Date: a year ago

Review №73

Rating: 5

Very clean and comfortable. Good location.

Date: a year ago

Review №74

Rating: 5

Date: a year ago

Review №75

Rating: 5

The lobby is amazing, with things like an open bar and a pool table, the rooms were spacious and cozy, the breakfast was tasty, the service was great, and I personally think you should stay here whenever your in dallas.

Date: a year ago

Review №76

Rating: 5

Stayed here on company business. Nice place. Great bed. Linens were good.

Date: a year ago

Review №77

Rating: 2

Date: a year ago

Review №78

Rating: 5

Colorful hotel. Good area, safe, surrounded by Restaurants in a walk-in distance. Starbucks is around the corner too. I like it.

Date: a year ago

Review №79

Rating: 3

Very modern hotel, clean, and friendly staff. The bed is very comfortable. The bath area is small. No drawers but there is a small space with 8 hangers. The room has a nice work desk. Full bar in the lobby. Lobby has several chairs and couches. There is no restaurant however hot food can be ordered; the menu is very short and not good. There s a Starbucks, Chipotle, Jimmy John s, McDonald s, and Chicago Pizza located nearby. It s a 20+ minute walk to the Toyota Music Center. There is a shuttle service but it doesn t go to the airport- other than traveling to nearby businesses, it doesn t really have a purpose or set schedule. The elevator is slow but nowhere as slow as the TV remote. It literally takes 5 seconds to change each individual channel!!! The small fitness center was crowded early in the morning. It has a universal weight machine, a couple treadmills, elliptical, bike and dumbbells. Nice place to stay short term but falls short on food and shuttle service.

Date: a year ago

Review №80

Rating: 5

Here for work trip, which works out nicely due to work being in walking distance. Staff were amazing and were able to help and go beyond when needed. My place of choice for every work trip that brings me to this part of Texas.

Date: a year ago

Review №81

Rating: 5

Good business hotel with great location, nearby well landscapes, walk areas at the Las Colinas Garden clock.

Date: a year ago

Review №82

Rating: 1

I booked a room at Aloft Las Colinas two months ahead of my trip. Two days prior to my trip, I received a text message indicating that my reservation had been canceled. I also received an email from the Guest Services Manager indicating that my reservation had to be canceled due to unforeseen circumstances. Interestingly, a simple online search reveals that Aloft Las Colinas is still accepting reservations for my original dates, but the price for a room is almost double what I paid two months ago. I caution anyone who books a stay at this hotel - you will want to have a backup plan in case they decide to pull something shady like they did with me.

Date: a year ago

Review №83

Rating: 5

We had a wonderful experience. We had a large group to accommodate, and the manager went out of her way to help in a huge way. Great place for a big group to get together inside and out by the fireplace. Rooms were great and comfortable. Shower awesome. The only negative thing would be no free breakfast. Also, there are several places to eat right next door. Walk through the parking lot and eat!

Date: a year ago

Review №84

Rating: 5

Great experience staying there in April 2023. Several restaurant choices pretty much on site. Bonus points for Starbucks and Tiffs Treats! We had a small dog and stayed 4 nights while working in the area. Very comfortable atmosphere and welcoming/friendly/accommodating folks working the desk. Kudos to the management team for maintaining such a welcoming entry experience.

Date: a year ago

Review №85

Rating: 3

Date: a year ago

Review №86

Rating: 3

Ehh.. wasnt terrible but wasnt superb either, hence the 3/5. Everything seemed fairly quiet, even being maybe 150 yds from the freeway. The only irritating noise would have been the neighbors letting their door slam everytime they went in and out. The doors automatically close, and its forceful, so unless you pay attention, itll slam closed. The a/c unit is under a countertop so that side of the room freezes while the other side is comfortable. The bed is pretty comfortable, but the mattress is on a low platform. If you have back issues, just be aware. The shower and toilet is in a separate wet room. Even though there is a curtain, water still gets underneath and goes everywhere. There was a moderate size chunk of porcelain missing from the toilet, the sink drain was slow, the shower gel dispenser was mounted with caulk instead of screws, so that didnt stay on very long. Guess the devil is in the details. Again, not horrible, but not really worth the cost either. I mean, it was clean, felt safe, and was mostly quiet. Guess the basics were covered.

Date: a year ago

Review №87

Rating: 5

Awesome customer service

Date: a year ago

Review №88

Rating: 1

A hotel without a toilet in the lobby is not a good hotel.

Date: a year ago

Review №89

Rating: 1

Terrible, terrible, terrible customer service. Whoever the night attendants are, they need to be fired. Requested an extra pillow, was told theyd check and call me back. They never called back. Go down to the front desk and find the front desk empty, the lobby is full of people being incredibly loud,screaming. Stood there for a bit till I was approached, the employee was sitting at a table having takeout with some dude. Leaving the front desk of a hotel unattended is absolutely uncalled for with a lobby fully of people, let alone to sit down and have a full meal with someone while youre at work. Pay almost 200$ for a room and cant even get an extra pillow cause for some reason the pillows are locked up. Its a hotel.... Extra pillows should be readily available to anyone. Come down a 2nd time, someone else is at the desk, and this person is doing stuff on the computer, and she tells me shes not even working...oh but shes at the front desk on the front desk computer but shes not working? Its cool, your over weight employee apparently felt her meal was more important than customer service and her job. The walls are thin you hear everyone and all their kids running down the hall, breakfast isnt free, the ac units are loud, their TVs are slower than their staff, all this started cause management didnt wanna give me an extra pillow....if I wouldve gotten it, I probably wouldnt be writing a bad review but here we are. Takes 10minutes just to load the guide. Screw this place. Dont even give em your time or money.

Date: a year ago

Review №90

Rating: 2

The bar closed at 11 pm on a Saturday. The room smelled of mildew and mold. Plastic cups instead of glass were in the room. The remote didn t work. The breakfast cost is ridiculous given it is packaged wheat products. We paid over $300 a night for a last minute stay. This place is not worth it. I won t be choosing Aloft for future stays.

Date: a year ago

Review №91

Rating: 3

. Rooms where pre blocked but they weren t ready at 4 when we arrived . Small rooms and weird layout .

Date: a year ago

Review №92

Rating: 1

Worst service of any hotel I ve ever visited. They completely ruined our family s weekend away by giving away our reservation. We were booked, and had even already checked in to our alleged room, prior to arrival and were told our digital key would be available soon. Upon arrival, however, we weee then told that they did not have our room and had instead given it away to someone else. No sorry, no remedy, no assistance whatsoever, just complete ineptitude from a worthless staff that commits fraud by not honoring paid for reservations. Left us, with my wife and two kids, stranded at 12:15am with no room to stay in and no accommodations for what we are supposed to do about their abhorrent incompetence. Stay anywhere else, this hotel will lie to you and leave you stranded.

Date: a year ago

Review №93

Rating: 3

They will not let you sit in the lobby at night to study absolutely rubbish Rooms: Nice or whatever Rooms : 5/5 |

Date: a year ago

Review №94

Rating: 5

Had the room with the wheel chair accessible bathroom. It has a lower bed. And a little more roomier for access. King size bed. The standard king size room has a regular height bed. And tiger walking space. One side of the room is the bed, and the other side if the desk, lounge bench and a table area veering the ac unit. Behind the bed is the closet, sink, bathroom and entrance to the room. Simple loft design I guess. Oh and a mini fridge under the sink. Coffee maker is beside the closet opposite the sink. Rooms: Had the room with the wheel chair accessible bathroom. It has a lower bed. And a little more roomier for access. King size bed. The standard king size room has a regular height bed. And tiger walking space. One side of the room is the bed, and the other side if the desk, lounge bench and a table area veering the ac unit. Behind the bed is the closet, sink, bathroom and entrance to the room. Simple loft design I guess. Oh and a mini fridge under the sink. Coffee maker is beside the closet opposite the sink.

Date: a year ago

Review №95

Rating: 5

Date: a year ago

Review №96

Rating: 3

The front desk lady was super nice really liked her. Rooms were fine but tv didn t really work. The remote was super slow so we can flip over to watch the games Nice bar, fun vibe.

Date: a year ago

Review №97

Rating: 3

Three stars might be generous. But when it comes to hotels, I already have low expectations. The bed was comfortable and on a weeknight it was quiet. But this place has a lot of design flaws. They re supposedly pet friendly and pets are allowed in the lobby, but nowhere near the dining room area. The only problem is, there s no clear demarcation between the two areas. The hallways were dark and gloomy - it s like they were going for a 1970s contemporary look, and not succeeding, with their dark blue and burnt orange. They didn t have a clock of any sort. So bring your smartphone. The ironing board was definitely subpar. The remote control to the TV didn t work right - at times you could hear sound but the screen was black. My fiancée had to work on it to get it to work right. The shower wouldn t drain properly. And it s like the toilet was designed for someone 3 or 4 ft tall - it probably sat around 10 inches off the floor. But they charge you as though you re staying in a much better place than you actually are. Won t be booking there again

Date: a year ago

Review №98

Rating: 5

So I love this location and the fact that it is very close to my office as well as close to my clients so perfect location. Housekeeping could be a little better but I would love to shine the light on the amazing front desk associate JaQuan because he went above and beyond and exceeded my expectations he was kind bubbly and quick with check in he gave amazing restaurants and I loved ax throwing that he suggested as well a great group activity with my coworkers the only downside was the woman in the morning I didn t catch her name and honestly didn t want to she has a very ugly misdemeanor and maybe should be in the back of the house because front desk is not it and this was not just one encounter my co workers experience the same the young lady with glasses from sales was great with the recommendation as Ariel I will be coming back and I do hope to have the same great experience Rooms: Could be brighter Nearby activities: Ax throwing plenty of restaurants and Toyota music factory Safety: First place I haven t seen a lot of homeless Food and drinks: The breakfast was good that waffle was amazing Noteworthy details: Please speak to morning lady on her rudeness as this can cost you our Business in the future

Date: a year ago

Review №99

Rating: 1

Got to the location at 11:30 PM for a super late check in after driving for 8 hours to get there. Had made reservations the week prior but when I got there, no rooms and they had no back up plan for the screw up. The lady behind the counter was flustered and unable to function with the stress of the situation and had a hard time concentrating while calling other hotels to beg for a room. She stated that no other facility close to the Aloft but she said that there were no rooms. I used my IHG app and found a room within 1/4 mile. Not at all impressed with the place or the staff. Would NOt recommend the hotel.

Date: a year ago

Review №100

Rating: 2

Front desk was so rude at check in. Like it was a bother that I was there!! Horrible customer service. And there is NOT a restaurant on property. It is very misleading when you are booking. It s actually false advertisement. The internet was not working in the rooms. I had to use my phone as a hot spot. And the outlets in the room do not work. I woke up to a dead phone. I will be checking out a day early and I will NOT stay here again.

Date: a year ago

Review №101

Rating: 4

Date: a year ago

Review №102

Rating: 5

Great service.

Date: a year ago

Review №103

Rating: 5

Date: a year ago

Review №104

Rating: 1

Bar charges a bomb

Date: a year ago

Review №105

Rating: 5

Excellent location and very clean

Date: a year ago

Review №106

Rating: 1

They advertise the bar to be open till 2am although it actually closes at 12. Guy at the front desk tried to close it down well before 12 and was very unpleasant and wouldnt stop harassing us as we were trying to get drinks. Bar tender was awesome! The rooms were decent. Wont be coming back again, the rooms arent nice enough for the hassle of the employees.

Date: a year ago

Review №107

Rating: 4

So I love this property and I also love the staff here I have been staying at this property the last few months due to work let me just say I enjoyed my stay until Saturday evening a bunch of drunk people where in the lobby causing all kinds of problems me and my nephews proceeded to go to our room after the front desk asked the people to quiet down I m guessing because of the quiet hours my hats off to jaquain at the front desk because he handled them well even when they where extremely out of line and I personally heard racist remarks which is why me and my nephews left I would just wish you guys had security because the noise level was extreme and we could hear the drunk ppl on the 2nd level and that s just ridiculous otherwise I love the property and love this location.

Date: a year ago

Review №108

Rating: 5

The hotel is located in a great area in Las Colinas right by the freeway and quick food including Chipotle, Starbucks, and McDonalds. Rooms were spacious and clean. Most comfortable hotel bed I ve slept in!

Date: a year ago

Review №109

Rating: 4

Great hotel for the price. Check in/out was quick and easy and staff was helpful. Only drawbacks was that there wasn t a microwave and the phone in the room needed a new battery making it beep all night.

Date: a year ago

Review №110

Rating: 1

The hotel is otherwise good despite the smell of sheets in the rooom. The particular thing that really makes the experience poor is the person at the front desk during late nights. Once I checked in at 3 am and she tried to refuse letting us in last week and this week, she wouldn t let me pay extra or even consider an early check in. Poor management or poor employee ruins the experience entirely

Date: a year ago

Review №111

Rating: 4

Decent hotel in a nice location. Food options such as Chipotle, Mediterranean and McDonald s within walking distance. Starbucks you can also walk to. Our room was clean but the bathroom was kinda small. The shower/toilet area won t work for a chunky person. I liked the sliding door full length mirror. The room needed a rack or something in the shower to place your toiletries. The outlets to charge your devices are sooooo slow!! Took my watch hours to fully charge. The towels are horrible quality..feels like you re drying off with sand paper. It s pretty quiet so that s a plus. It s also pet friendly but you wouldn t know because it s pretty clean looking. Breakfast is not included!!

Date: a year ago

Review №112

Rating: 4

Date: a year ago

Review №113

Rating: 5

Date: a year ago

Review №114

Rating: 5

Date: a year ago

Review №115

Rating: 4

Date: a year ago

Review №116

Rating: 5

Very nice clean hotel in good location

Date: a year ago

Review №117

Rating: 3

Wasn t a fan of the fluorescent lights around the hotel and in the room.

Date: a year ago

Review №118

Rating: 5

wonderfully

Date: a year ago

Review №119

Rating: 1

Blonde guy in the front is super rude. He wasn t answering the phone when I called and when I got there, I had some corporate card issues and he wasn t at all helpful. I was in the front figuring it out and he started banging on my window to move my car. Why when I m about to check in? He ended up coming outside yelling in the phone mad that he had to cover for someone but that s not a reason to be rude to guests. I ended up leaving and I will not be booking any future trips here and advising my coworkers of this experience. Never again.

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 2

We travel a lot and have stayed at quite a few hotels. This was out first time in Dallas and I was excited to stay here for my birthday trip. We checked in Thursday Oct 27 and checked out Sunday Oct 30. The decorations were cool and there was a nice vibe. However when we checked in we were told they would be testing the alarm system on Friday. We didn t think it would be a problem because planned to sight see and would not be in the room. However, the alarm system started going off around 8:15 am . I guess I m not sleeping in. After about the 5th time the alarm went off I called down to the front desk to find out how much longer will it be and I was told for hours. I asked to speak to a supervisor because there wasn t a warning or indication that this would happen when we booked. When we were informed about the alarm being tested I thought they would test it in the middle of the day not early in the morning. What a way to really inconvenience the guests. When I spoke with the supervisor I was hoping she would say I will have them stop testing and start around 10am. To my surprise she says I can refund you for last night and try and find somewhere else for you to stay. I felt like she didn t care and basically was saying you can leave if you don t like it. Not to mention this weekend is the Bears vs. Cowboys game so the idea that we would be able to find something else last minute was basically impossible and the supervisor knew it. Two things could have Ben done better, a warning should ve been indicated when booking and they could ve started testing later in the day. The supervisor could have been more accommodating than just saying you can leave. What a disappointment after I was so excited to stay here. I m sure if this is how Texas customer service is or just Aloft but I doubt I will stay here again. Just because of the nonchalant attitude from management. I have it two stars because check in was smooth, the front desk was friendly, and the room was clean.

Date: a year ago

Review №122

Rating: 4

Date: a year ago

Review №123

Rating: 5

Date: a year ago

Review №124

Rating: 5

Always stay at Aloft as it is central to my business contacts. Only 3 stars for the room this time. Room didnt have soap for shower and no coffee for the coffee bar. Its the little things.

Date: a year ago

Review №125

Rating: 3

Date: a year ago

Review №126

Rating: 5

Walkability: I could walk to my office from the hotel. Food and drinks: The Corner Bakery is fantastic! Rooms : 5/5 |

Date: a year ago

Review №127

Rating: 4

Great place to stay. A little older construction so rooms arent dead quiet but I have stayed in much worse. This hotel is for online oriented people. You will need to go online to learn more about hotel amenities and such. Im fine with that. But some may want printed info about the hotel in their room. Only nag was a very slow bartender one night and it was hard to get his attention. Maybe is over paid and doesnt need tips? I dont know.

Date: 2 years ago

Review №128

Rating: 4

Comfortable rooms, compact but well designed. Friendly and helpful staff. They do have a lobby bar but no real food options.

Date: 2 years ago

Review №129

Rating: 4

Great location in Las Colinas. Nice modern look. Close to Starbucks. Pleasant check in. Room was noisy ac unit and sink made rattling noise. Service after check in could use charm school. Not helpful.

Date: 2 years ago

Review №130

Rating: 1

Lobby was dirty and not clean all of the areas in the lobby were not good

Date: 2 years ago

Review №131

Rating: 5

Date: 2 years ago

Review №132

Rating: 4

I really enjoyed my stay! I booked through a 3rd party, had no problems with checking in. Only stayed 2 nights. The only issue I had was that the rooms and towels couldve been a little cleaner, but all in all great experience! Would recommend. Rooms

Date: 2 years ago

Review №133

Rating: 4

I mostly stay at Marriott properties. The room was nice and cold. The staff was nice. Honestly the place was OK. The hotel pushes to be modern but, some how forgot the small things. I know Im being picky but, the room felt cramped (king size bed). The room was too dark. The hallway light had these decorative light covers that were falling apart or falling off. The lobby seemed so busy and everything crambed in. Oh we forgot the front desk, lets put it in the middle. Lets place all these drinks and food items in this area but, spread it around so it looks like a lot of items. They are looking to be more personal and forgot to treat me as a customer. This is my personal preference. Inconsistencies in the chain are bothersome as well. Marriott member includes fast check-in. Some places I dont need to stop at the front desk. I check-in on the app, use my phone as a key to my room, bypassing the front desk completely. Some places I need to just show ID, get my key card and thats it (since I checked in on the app). At this location, I had to show ID, show the credit card I used to prepay for my room (which is on file with Marriott). And then I was charged a deposit fee. I have not been charged a deposit fee for a Marriott room since becoming a member. Its a nice hotel. Good place to stay. Its not for me.

Date: 2 years ago

Review №134

Rating: 4

Date: 2 years ago

Review №135

Rating: 5

I love this hotel/location! Clean and the beds are SOOO comfortable! Walking and or driving distance to different restaurants!

Date: 2 years ago

Review №136

Rating: 4

Room was nice and clean, if you dont know this is a dog friendly hotel so may maybe sharing the elevator with some big dogs like we did.

Date: 2 years ago

Review №137

Rating: 3

Good bar. Nice people. Paper thin walls. Could hear people in next room talking at a normal volume. Door slamming is loud. So if noise doesn t bother you, it s fine.

Date: 2 years ago

Review №138

Rating: 2

I chose this hotel because of the location and being convenient to visit several friends around the DFW metroplex. The customer service could use a little attention. The front desk rep was not the warmest and was often on her cell phone as I left/entered the premises. During check in she did not ask if I was a Marriot Bonvoy member so I had to submit this stay at a later date to thru the app. Also, she made an error with swiping my CC for hold and instead of owning up to the mistake she kept making excuses. The manager I asked for was much more pleasant and helpful. I agree with the other reviews that the a/c is quite loud and makes it difficult to hear tv or get sound sleep. However, I do appreciate the ability to have a cool room in Texas heat. Overall the room and hotel as a whole is adequate but I wouldn t highly recommend to friends or family.

Date: 2 years ago

Review №139

Rating: 5

We used Aloft Las Colinas for our daughters wedding block of rooms. Every guest commented on how nice the hotel was, friendly staff, cleanliness, and made them feel very special. Do not hesitate to stay here!

Date: 2 years ago

Review №140

Rating: 5

Date: 2 years ago

Review №141

Rating: 4

Clean rooms fair price the location is perfect. To get things done

Date: 2 years ago

Review №142

Rating: 4

Great experience other than the sink was leaking on the floor in the bathroom of my room.

Date: 2 years ago

Review №143

Rating: 2

Stayed two nights, without water almost whole day

Date: 2 years ago

Review №144

Rating: 1

No running water for several hours, would not refund since booked through third party. Told us that water should return in the evening, still no water. Minus stars

Date: 2 years ago

Review №145

Rating: 1

No running water for several hours. Disappointing!

Date: 2 years ago

Review №146

Rating: 5

Super duper spot, only a short drive from the airport and plenty of restaurants in under a minute walking distance. Nice rooms and friendly staff.

Date: 2 years ago

Review №147

Rating: 5

Excellent hotel. Great service. The night that I went. The only thing that bothered me was the smell in the room, it was like mildew or something wet. If they fix that and get a quieter AC unit this hotel would be perfect.

Date: 2 years ago

Review №148

Rating: 5

Date: 2 years ago

Review №149

Rating: 5

Date: 2 years ago

Review №150

Rating: 4

Location is great! We stayed in this area every time we are in Texas. This hotel was pleasant. Shower area needs some TLC other than that Great!

Date: 2 years ago

Review №151

Rating: 5

Date: 2 years ago

Review №152

Rating: 1

I have yet to stay at the hotel I have booked May 12th-15th, but I am very disappointed how rude the hotel staff member was to me over the phone. I requested to speak to the manager and was sent to voice mail. I hope the manager returns my call, or we will be canceling our reservation and going to another hotel for our stay.

Date: 2 years ago

Review №153

Rating: 4

Date: 2 years ago

Review №154

Rating: 5

Date: 2 years ago

Review №155

Rating: 1

Poor Hotel

Date: 2 years ago

Review №156

Rating: 5

Date: 2 years ago

Review №157

Rating: 5

The interior is very nice, totally different colors and very clean by the way.

Date: 2 years ago

Review №158

Rating: 5

Very modern and up to date and appreciated that they allowed pets.Not one disappointment.Helpful great Customer service

Date: 2 years ago

Review №159

Rating: 3

Location is convenient. The room was passable. The shower door didnt shut properly. There is no fan in the bathroom area. The room had an pungent. I was overwhelming enough that room service should have noted it and not put someone in there. I wouldnt stay here again because of it.

Date: 2 years ago

Review №160

Rating: 3

Im very ambivalent about this place. Spent a couple of nights here while doing a marathon and still cannot decide whether I enjoyed it as much as I thought. It has a great location but did not like that the store was too far. Yes they have a mini store inside but its hard to pay 3 bucks for a bottle of water. They have a nice bar inside but did not have a chance to try it out. No free breakfast butt they have free coffee. Bed was very comfy but pillows were nothing more than t-shirts, all flat. TV was nice with on demand hbo, it took forever to find anything though because the controls were soooo slow. Shower was nice and with decent pressure but shower head was not secured in the wall and felt like it would give out while adjusting it, loved the look of the sink and toilet, but they were very low height wise and after running 26 miles (17 for me as I failed to finish (thats another story)), it was torture having to bend down to sit it was my face. Oh well, I guess I might stay here again simply to try out the bar. Thank you!

Date: 2 years ago

Review №161

Rating: 5

Maq was amazing at the WXYZ bar. Maq went above and beyond on service and made sure we had what we wanted, when we wanted it! He was friendly and really made everyone feel at home.

Date: 2 years ago

Review №162

Rating: 4

Loved how quiet it was and how nice the staff was during the stay. The room had a smell at first, was missing conditioner, and wasnt able to check us in until almost 5pm so it didnt start great, but peace and quiet goes a long way!

Date: 2 years ago

Review №163

Rating: 4

Date: 2 years ago

Review №164

Rating: 5

The staff is amazing the beds are very comfortable in a good area where there are a lot of restaurants i will be coming back

Date: 2 years ago

Review №165

Rating: 5

My mom need to be in Dallas for a Dr Appointment we live in Tulsa OK. So we checked in on Thursday and Eunice checked me in she was super friendly and Helpful great Customer service and Friday Miss Lois was working she was super nice and again great customer service a joy to talk to we have to come back in 3 months my mom needs to see the Dr again and we will be staying here again

Date: 2 years ago

Review №166

Rating: 5

The employees are amazing everybody is so nice and helpful

Date: 2 years ago

Review №167

Rating: 5

Very clean

Date: 2 years ago

Review №168

Rating: 5

Date: 2 years ago

Review №169

Rating: 2

Beware. Make a reservation through a 3rd party and your reservation isnt actually guaranteed, as the front desk manager said. I made my reservation well in advance of a month through a 3rd party, paid extra for a king bed, and upon time to check in was told that they are sold out of rooms and only have a queen room available. The manager explained that since we made a reservation through a 3rd party our room time isnt guaranteed, meaning that they will give your room away to someone who pays them directly for the opportunity to make more $$$. She then tried to make it sound like we were getting a better room putting us on a higher floor. Big whoop. Higher floor with two beds instead of one. I could have dealt with the fact they had no rooms left and just tell me that. You dont have to make it seem like I did something wrong by making a reservation through a 3rd party and thats why Im not getting the room I paid for. Why sell your rooms through 3rd parties if youre going to treat them like 2nd class citizens. Nice job! ** Rooms are nice and clean - no issues there**

Date: 2 years ago

Review №170

Rating: 3

Date: 2 years ago

Review №171

Rating: 5

Date: 2 years ago

Review №172

Rating: 5

Very cool, clean place. Great customer service

Date: 2 years ago

Review №173

Rating: 1

Terrible service so t stay here

Date: 2 years ago

Review №174

Rating: 4

Super nice hotel with typical overpriced hotel bar drink prices.

Date: 2 years ago

Review №175

Rating: 5

Lois at the front desk was very helpful and understanding when I was sick. She was very hospitable, accommodating, and friendly. The hotel was very clean, had a nice fire place, overall a good experience in a beautiful area.

Date: 2 years ago

Review №176

Rating: 5

Fantastic location, near Lake Carolyn.Friendly staff. Restaurants, stores, bank nearby.

Date: 2 years ago

Review №177

Rating: 5

Date: 2 years ago

Review №178

Rating: 5

maq was amazing the bartender there and Josh made us feel so welcomed

Date: 2 years ago

Review №179

Rating: 5

Great hotel....super clean we congratulate housekeeping staff Great place. Thank you

Date: 2 years ago

Review №180

Rating: 3

This hotel needs a bit of a renovation, seems a little aged and tired. The staff were outstanding and Lois was the bright star to my entire trip. She was able to provide me with excellent advice and directed me to some of the DFW areas best places to eat, walk and experience. Food menu at hotel is rather limited and the bar is only open for very short hours but numerous great places to eat and drink near by. I had a 5 night stay and unfortunately only had my room serviced once during my entire stay and that was by request after my first night. Garbage was overflowing, bed never made and other than after the first night I never received clean towels. I would return as the location is safe and has many great venues near by but they should really take a moment to provide hotel hospitality with simple things like room care after each night.

Date: 2 years ago

Review №181

Rating: 5

Such a great hotel. Very stylish lobby and impeccably cleaned. Our room was comfortable. Perfect vacation!

Date: 2 years ago

Review №182

Rating: 4

Date: 2 years ago

Review №183

Rating: 5

Loved the high ceilings in this place. Very modern and up to date and appreciated that they allowed pets. We had a great experience. Nice bar and seating area in lounge. Had pool table which made for fun evenings! Nice fireplace in lounge area for chilly nights. Close to a lot of places to eat and drink and have fun!

Date: 2 years ago

Review №184

Rating: 5

Love the bed and enjoyed my stay

Date: 2 years ago

Review №185

Rating: 3

No breakfast for the money. Room was soso.

Date: 2 years ago

Review №186

Rating: 4

We really enjoyed our hotel stay here at Aloft. The room was quiet, the bed was very comfortable and the accommodations were great. I look forward to returning again soon.

Date: 2 years ago

Review №187

Rating: 5

Date: 2 years ago

Review №188

Rating: 5

Date: 2 years ago

Review №189

Rating: 2

I went to the bar to have a happy hour drink at 4pm, but it was not open til 5pm . . . They had one of the best bars before covid

Date: 2 years ago

Review №190

Rating: 5

This hotel has amazing customer service!

Date: 2 years ago

Review №191

Rating: 4

Nice clean place, customer service is awesome.

Date: 2 years ago

Review №192

Rating: 5

Great staff! Clean rooms.. Not a fan of a pet friendly hotel, however, it seems to be pretty clean.

Date: 2 years ago

Review №193

Rating: 4

Great customer service.

Date: 2 years ago

Review №194

Rating: 5

Serene hotel rooms

Date: 2 years ago

Review №195

Rating: 5

Clean, consistent service, snack area was always filled and fresh, the bar tender was very kind.

Date: 2 years ago

Review №196

Rating: 3

Good for short stay.

Date: 2 years ago

Review №197

Rating: 5

Date: 2 years ago

Review №198

Rating: 4

Clean rooms, good service. Great location in Irving.

Date: 2 years ago

Review №199

Rating: 5

10 stars! Everything was great. Ms.Lois at the front put the icing on the cake!

Date: 2 years ago

Review №200

Rating: 4

Date: 2 years ago