The Epic

Review №1

Rating: 5

Can t say enough good things about this space. Affordable, friendly staff, & facility is well kept. They do a fantastic job of fitness equipment updates and upkeep, and they have quality equipment brands (Arsenal Strength, Rogue, Eleiko, and a few reputable names). Even as a non GP resident, this gym, though out of the way, is my first choice for a workout location.

Date: a week ago

Review №2

Rating: 5

Great swimming pools

Date: 3 weeks ago

Review №3

Rating: 5

Light show was beautiful and walk path is very nice. Good place for an evening hangout with family having kids. Light show keeps us entertained and fresh air soothes the surroundings. Nice evening hangout. But it is crowded

Date: a month ago

Review №4

Rating: 5

Date: a month ago

Review №5

Rating: 5

Date: a month ago

Review №6

Rating: 4

Date: a month ago

Review №7

Rating: 3

I really appreciate this gym. I love the staff and my kids love it but one hour of care for child care is insane! I had to pick my children up today and in the baby room there was only one other child there. At the start of summer, it was extremely busy but as I suspected, the summer crowd simmered down just like the New Years crowd did. It was difficult to get care but I understood it completely. It is upsetting that they will just cut the care hour down to one hour instead of figuring out if there is a pattern and adjust the staff to accommodate if there is a trend for the moment. Being rushed to get your whole stretch/warmup, work out and then cool down in within one hour when you can t get to the gym every day and on top of that, you have limited hours just because you have kids is shattering. If you take a group fit class, you wont even have time to arrive early to get settled or have a moment to unwind. What s the point of this gym for parents? It s a complete slap in the face and it s really upsetting and it s 10x worse when the kids care is not even close to being full.

Date: 2 months ago

Review №8

Rating: 1

Before signing up for your membership, make sure you know the care hours, arrive early and even then you risk running out of care because it is always full. Additionally, on the tour they tell you that it is 2 hours of care, you have to buy extra passes (apart from the $50.00 membership fee) and now in summer they say that it is only one hour of care the care is always full because There is a maximum of 5 children in the baby/toddler area and without forgetting to mention that all the employees always give a different version regarding the services and the care employees are rude.

Date: 2 months ago

Review №9

Rating: 5

Date: 2 months ago

Review №10

Rating: 5

Clean

Date: 2 months ago

Review №11

Rating: 5

One of the best sports complex I have ever seen in the US and Ive seen a lot. It has everything for the whole family and it is wheelchair accessible. Im from Arizona but if we had one of these this would be the best thing ever, you can get a full workout and a comfort of air conditioning from walking to weightlifting to swimming amazing hats off to Epic and this beautiful fitness center / Community Center

Date: 3 months ago

Review №12

Rating: 5

Best gym in GP

Date: 3 months ago

Review №13

Rating: 5

Date: 4 months ago

Review №14

Rating: 5

Date: 4 months ago

Review №15

Rating: 5

Always clean and not overly crowded

Date: 4 months ago

Review №16

Rating: 5

Date: 5 months ago

Review №17

Rating: 5

For anyone with a disability or recovering from surgery, this is the place to go for accessible swim and fitness opportunities. They have a zero entrance pool entry to the ramp that leads to the vortex pool for water walking against a current and to the aqua aerobics fitness side of the pool. There is a pool lift for access to the lap pool lanes. There is a jetted area in the vortex pool but the water isnt warm like the Jacuzzi, which sadly doesnt have a lift to it for those who cant use the steps there. For equipment, there is a section right outside the swimming pool area where there are machines like you would see at a rehab place for physical therapy, which includes a wheelchair treadmill, recumbent stepper, recumbent elliptical, and two upper body ergometers (aka arm bikes). This place is serious about inclusion.

Date: 6 months ago

Review №18

Rating: 5

Date: 6 months ago

Review №19

Rating: 4

We enjoy it. I sometimes take my 1 yr old to the daycare there. My only complaint is that some of the baby toys in the daycare room are visibly dirty. Ive worked in a few gym daycares so I can immediately tell when wiping them down at the end of the day is not a priority. Some of the daycare staff seem great with the babies though.

Date: 6 months ago

Review №20

Rating: 5

I am so glad I decided to pick this gym to workout at and the membership is amazing. Now that I am back in full effect I cannot wait to hit the gym. If you live outside of the Grand Prairie the membership is costly but it s worth it. My teenage son loves swimming so we are hitting up the indoor pool so he can relax. I am so glad I chose to homeschool him because the swimming fits our schedule. My old gym is always crowded even when you go early After nail shop day its fitness time

Date: 6 months ago

Review №21

Rating: 5

Has 99% of what you could ask for in any gym. I can only think the remaining 5% would be say an indoor turf field. There is one but it s outside. Solid place with lots of extras like BJJ, Podcasting, cooking. Unique place. Fantastic pool and hot tub.

Date: 7 months ago

Review №22

Rating: 5

The stream was on

Date: 8 months ago

Review №23

Rating: 4

Date: 8 months ago

Review №24

Rating: 5

Date: 9 months ago

Review №25

Rating: 5

Date: 9 months ago

Review №26

Rating: 5

Date: 9 months ago

Review №27

Rating: 5

Date: 9 months ago

Review №28

Rating: 5

Date: 10 months ago

Review №29

Rating: 5

I teach taekwondo there. Great place

Date: 11 months ago

Review №30

Rating: 5

Date: 11 months ago

Review №31

Rating: 5

awesome place!

Date: 11 months ago

Review №32

Rating: 4

Great variety of machines but long wait. Too long of a wait for machines

Date: 11 months ago

Review №33

Rating: 5

Great as always! Epic, in fact!

Date: a year ago

Review №34

Rating: 5

Date: a year ago

Review №35

Rating: 5

Excellent equipment and staff.

Date: a year ago

Review №36

Rating: 3

It s a decent gym. Front desk isn t so friendly or welcoming & the managers don t do much but constantly move equipment and machine around.

Date: a year ago

Review №37

Rating: 5

The facility is extra extra clean and always smells good for a gym. The only downside is the lighting in the parking lot in early mornings. Turn on some lights guys.

Date: a year ago

Review №38

Rating: 5

Great facilities and the most affordable membership fee. Cross fit is a big bonus.

Date: a year ago

Review №39

Rating: 5

Nice

Date: a year ago

Review №40

Rating: 5

The best!!!!

Date: a year ago

Review №41

Rating: 1

Date: a year ago

Review №42

Rating: 5

Date: a year ago

Review №43

Rating: 5

Great place to have wrestling events.

Date: a year ago

Review №44

Rating: 1

This is our 2nd year of having and paying for our family annual membership pass. We initially signed up because they had pool hours in the early morning for our toddler, not even a month into our membership they changed the hours on us. We really signed up for the pool for our little one. We continued with our membership for another year but the inconsistency of the pool hours are so frustrating. I spoke to the supervisor and she confirmed they change at least 4 times a year which was never told to us before. We have a toddler we don t have others kids in school to know when there s are school breaks and be on the lookout. It s really frustrating and not sure it s worth our money to continue our memebership. The supervisor also said they need to change the hours to accommodate the newer memebers but what about the memebers that have been there for more than a year. The inconsistency is so disheartening. Let s not start with the worse parking that isn t ideal when you have a toddlers in tow.

Date: a year ago

Review №45

Rating: 5

Date: a year ago

Review №46

Rating: 5

Great gym, excellent service ,and nice place to workout

Date: a year ago

Review №47

Rating: 5

Date: a year ago

Review №48

Rating: 5

The staff is AMAZING!! JJ and Daniel went above and beyond to help make our event amazing! I cant wait to have our next event with them!!

Date: a year ago

Review №49

Rating: 5

The Epic stands by its name. Its DEFINITELY and epic place to be at. They have everything from a family friendly swimming area to a gym to rental areas to host your event. We rented the Warehouse spot for our daughters graduation celebration on June 1st. Meghan was the coordinator for that and was the best person to help us. From the beginning she went above and beyond to make sure we understood what all entailed in our rental agreement and the services provided. She was the sweetest at making sure everything was ready for us upon arrival. I would definitely recommend the Warehouse venue for your event and I would definitely like to rent it out again. The only down side is the hours of operation for it, I think it would be awesome to extend the ending hours even if its just by an hour later. But the view you get is amazing. ~Lea

Date: a year ago

Review №50

Rating: 5

Great place. They have everything. Its like being on a cruise ship, but on land. Fun place.

Date: a year ago

Review №51

Rating: 5

Date: a year ago

Review №52

Rating: 5

Date: a year ago

Review №53

Rating: 1

-5 stars fr, an employee was acting so unprofessional

Date: a year ago

Review №54

Rating: 4

Date: a year ago

Review №55

Rating: 5

Date: a year ago

Review №56

Rating: 5

Love this place, inside and out

Date: a year ago

Review №57

Rating: 5

Great place to workout

Date: a year ago

Review №58

Rating: 2

I beginning to have a problem with their operating hours. Every time I am there, they be closing in the next hour. What am I paying for?! They need to reconsider these hours. It should be available more hours. Especially during weekends!

Date: a year ago

Review №59

Rating: 5

Excellent service... top-notch accessories...

Date: a year ago

Review №60

Rating: 4

Great place to work out but the visitor policy needs to be revised. You have to go in person before 4 to add them to the list. If you work like most people do, that is not possible.

Date: a year ago

Review №61

Rating: 5

Wonderful experience swimming there. JJ was very helpful!

Date: a year ago

Review №62

Rating: 5

Good equipment. Easy to get my workout done

Date: a year ago

Review №63

Rating: 5

The epic is not only a Gym, is not only for people who do weights. There are plenty of activities that you can get into. Swimming, art, music, culinary, etc... If you live in Grand Prairie this is a place to go at least twice a week.

Date: a year ago

Review №64

Rating: 3

First-World Problem here, just a little baffling how after all these years still only about 30% of the live TV streams work on the treadmills and elliptical machines. If one isn t working - mark that machine, it s be helpful.

Date: a year ago

Review №65

Rating: 5

Indoor workout..... priceless...

Date: a year ago

Review №66

Rating: 5

Date: a year ago

Review №67

Rating: 5

Great facility, great staff.

Date: a year ago

Review №68

Rating: 5

Date: a year ago

Review №69

Rating: 5

Date: a year ago

Review №70

Rating: 5

Super nice!!

Date: a year ago

Review №71

Rating: 5

We rented out the wave room for my sons birthday. Meghan was awesome to deal with and very friendly and personable. The lifeguards are young teenagers and really take their job seriously which is great! Everyone had a blast and the facility was very clean and locker room area was too!

Date: a year ago

Review №72

Rating: 5

Date: a year ago

Review №73

Rating: 5

Probably the best gym I ve been to. They have EVERYTHING.

Date: a year ago

Review №74

Rating: 5

Date: a year ago

Review №75

Rating: 1

The worst part of this place is the management staff-they need to be fired. The GM Chris doesn t care about anything and lets his staff do and say whatever they want to whomever they want. They have a high turnover rate and the only people that stay is the management that should all be fired. They have a manager named Robert who they put in charge of purchasing equipment. He buys unnecessary equipment and makes excuses all the time about his shortcomings. I ve attempted to schedule an assessment with him on more than 3 occasions and I never heard back. But If you like the smell of chemicals in the air while you workout look no further. Robert mops in the middle of the day during one s workout so you can get a headache by the time you re done. If you ever need to make changes to your membership rest assured it will not get done. You will get excuse after excuse. Karen should also be fired for being bad at her job. She ll annoy you to death and is one of those people that needs to have the last word in. She also has a mom complex. Always feeling the need to tell people what they need to do. They cancelled my membership without my permission and overcharged me while I had the membership. I encourage anyone that has problems to reach out to Grand Prairie City Council.

Date: a year ago

Review №76

Rating: 5

Date: a year ago

Review №77

Rating: 5

Date: a year ago

Review №78

Rating: 3

The ONLY thing I can complain about os thr schedule They should become a 24 hour gym! Its hard to keep a good lifestyle in this country and harder to have to be on a schedule to work out

Date: a year ago

Review №79

Rating: 5

Real Nice

Date: 2 years ago

Review №80

Rating: 4

Love this place...very clean

Date: 2 years ago

Review №81

Rating: 3

Cool place but there is literally no room in the weight room. Most packed gym I have ever been to.

Date: 2 years ago

Review №82

Rating: 5

Date: 2 years ago

Review №83

Rating: 5

Great City of Grand Prairie Rec Center.

Date: 2 years ago

Review №84

Rating: 4

Hours of operation is my only complaint. Closes at 4 on Saturday and closed on Sundays. Holidays they are closed as well. Everything else about the Epic is awesome.

Date: 2 years ago

Review №85

Rating: 5

I like that I can go for a walk or do exercises, swim and take a shower, enjoy the tranquility in the mornings, they always keep it clean, they are friendly and they always greet you when you arrive.

Date: 2 years ago

Review №86

Rating: 5

Date: 2 years ago

Review №87

Rating: 5

Date: 2 years ago

Review №88

Rating: 5

Date: 2 years ago

Review №89

Rating: 5

Date: 2 years ago

Review №90

Rating: 5

Great place. But just an added suggestion. I m paying 69 a month and I think having a place where we can get ice(like sonic ice) and put it into a plastic bag to wrap around any injuries/targeted muscles to help with being sore. Just the other day my friend drop a weight on his toes and it bruised immediately. Having that ice I think would be an amazing feature. Please consider this!

Date: 2 years ago

Review №91

Rating: 5

Hey man, I come here like every week to work out with mom, then I just hang in the game room. Theres always a ton of events and stuffs at the epic and alot of places to go in there too, I DEFINITELY recommend you come here with your family

Date: 2 years ago

Review №92

Rating: 5

Date: 2 years ago

Review №93

Rating: 4

Nice size of a trail to walk/bike. I like they have a restroom and water fountains. Wish the lights worked consistently at night and wished there were more trash bins especially by the police parking lot. Construction is being done in several parts

Date: 2 years ago

Review №94

Rating: 5

Excellent Experience for the Theater

Date: 2 years ago

Review №95

Rating: 5

Literally anything you could possibly want out of a gym and then some.

Date: 2 years ago

Review №96

Rating: 5

Date: 2 years ago

Review №97

Rating: 5

it has everything- a small waterpark, a court, a game room, a track, a sitting area, a gym, and more. I would reccomend to any tourists as it is a fun place for most ages.

Date: 2 years ago

Review №98

Rating: 5

Date: 2 years ago

Review №99

Rating: 1

My nephew who is 3 was pushed down a slide in PlayGrand and yelled at by a 8-9 year old. Meanwhile, the adults were sitting downhill almost 100 ft away.

Date: 2 years ago

Review №100

Rating: 5

They have game room, workout, indoor pool, karate for kids. Fun family to workout.

Date: 2 years ago

Review №101

Rating: 5

Date: 2 years ago

Review №102

Rating: 5

This is a magical place for the young and the older humans.

Date: 2 years ago

Review №103

Rating: 5

Sports club side for toddler bday parties are super fun but can get crowded with 30 kids for each party.

Date: 2 years ago

Review №104

Rating: 5

Ive been a member since theyve opened up and I love it! I especially love the resistance pool. The employees have ALWAYS been so kind and its reasonably priced for a family membership.. I will never go to any other gym!

Date: 2 years ago

Review №105

Rating: 5

I love, love, love the culinary kitchen here at The Epic! Fantastic demos and some hands-on classes too. The Epics new Chef, Chef Haley, is AMAZING, very knowledgeable AND a great teacher to boot! I highly recommend her classes.

Date: 2 years ago

Review №106

Rating: 5

Date: 2 years ago

Review №107

Rating: 5

Date: 2 years ago

Review №108

Rating: 5

Date: 2 years ago

Review №109

Rating: 5

Very nice and clean facility. Just started going here and excited to go more often

Date: 2 years ago

Review №110

Rating: 1

Huge lice problem in childcare areas, with no attempt to remedy on their end. Not even a bulletin to parents to check their kids head. 3rd time now my kid has left their facility with lice.

Date: 2 years ago

Review №111

Rating: 5

Date: 2 years ago

Review №112

Rating: 5

Date: 2 years ago

Review №113

Rating: 5

Date: 2 years ago

Review №114

Rating: 5

My favorite place to work out.

Date: 2 years ago

Review №115

Rating: 5

Date: 2 years ago

Review №116

Rating: 5

Date: 2 years ago

Review №117

Rating: 4

Gets full but good service ig

Date: 2 years ago

Review №118

Rating: 2

Date: 2 years ago

Review №119

Rating: 5

Fun!

Date: 2 years ago

Review №120

Rating: 5

Date: 2 years ago

Review №121

Rating: 5

Amazing amazing AmaZing

Date: 2 years ago

Review №122

Rating: 4

Date: 2 years ago

Review №123

Rating: 5

Ive been to 3 gyms near the area. This gym is my favorite. Only downside is its closed on Sundays.

Date: 2 years ago

Review №124

Rating: 5

Date: 2 years ago

Review №125

Rating: 5

Date: 2 years ago

Review №126

Rating: 5

Date: 2 years ago

Review №127

Rating: 5

Date: 2 years ago

Review №128

Rating: 5

Very nice, can do anything and everything in 1 place.

Date: 2 years ago

Review №129

Rating: 5

Great facility. Watched Pro Basketball All Star Weekend and competition was outstanding. Looking forward to the next event. Also, families camping out on the Lawn for the Outdoor Movie on Saturday night. Friendly Atmosphere.

Date: 2 years ago

Review №130

Rating: 1

Went to a Halloween street and treat...no candy. Bathrooms were the most disgusting Ive ever seen. Total waste of time. Had hundreds coming in and hundreds leaving because there was nothing to do there.

Date: 2 years ago

Review №131

Rating: 5

Date: 2 years ago

Review №132

Rating: 5

Excellent place to enjoy family and nature

Date: 3 years ago

Review №133

Rating: 5

I love the place it has been superficial.

Date: 3 years ago

Review №134

Rating: 5

Date: 3 years ago

Review №135

Rating: 5

Date: 3 years ago

Review №136

Rating: 1

This is a bogus company ok. I got a neck massager for 6.70 and that was the shipping cost. Then I was charged 49.99 for what I dont know. This item is going back. But they already took my money from my account with out my permission. Stealing my money from my account. Dont do business with them. This is the reason I dont order anything from the offers that they sent you. This is a thiefs end up with no more money for your food.

Date: 3 years ago

Review №137

Rating: 5

Date: 3 years ago

Review №138

Rating: 5

Date: 3 years ago

Review №139

Rating: 5

Date: 3 years ago

Review №140

Rating: 5

From CrossFit equipment to video games and everything in between even and indoor track. And probably the cleanest gym I ve been to.

Date: 3 years ago

Review №141

Rating: 4

Date: 3 years ago

Review №142

Rating: 5

Date: 3 years ago

Review №143

Rating: 4

A very good place to workout and best equipments too. I dont like when people look at you wired because you coughed lol, cmon yall when you are in a high intensity workout normally this is what happens, it doesnt mean you intentionally cough. Folks need to be claiming down not that serious in my opinion. The black lady that cleans the ladies restroom, is very rude and I mean very rude. She needs to mindful of her choice of words. I should have reported her, but I let it pass.

Date: 3 years ago

Review №144

Rating: 5

We absolutely love the cleanliness of the facility and locker rooms. Staff is very informative and helpful. We had an overall great experience!

Date: 3 years ago

Review №145

Rating: 5

Date: 3 years ago

Review №146

Rating: 5

Awesome outing

Date: 3 years ago

Review №147

Rating: 3

It s a great gym with some of the best equipment out there, but it s hard to concentrate or really focus on yourself when the person next to you is sneezing and coughing, and no one is wearing a mask or Social Distancing like The Pandemic is already a thing of the past. It would be nice if you guys actually asked for vaccine cards to make sure those who got the shot are safe.

Date: 3 years ago

Review №148

Rating: 1

If you want a new gym I would think of somewhere else. What type of gym closes at 4 on Saturday? And then every day at 3? I cant work out on the weekend basically.

Date: 3 years ago

Review №149

Rating: 1

You could get there but you never now if they allow you to get in. They chage the rules and the schedule very frequent. The worker forgets that facilities is fot the people enjoy it. They treat you bad and rude.

Date: 3 years ago

Review №150

Rating: 5

Good service fun time good place to spent family time

Date: 3 years ago

Review №151

Rating: 4

Mask are no longer required but suggested.

Date: 3 years ago

Review №152

Rating: 5

Date: 3 years ago

Review №153

Rating: 5

Date: 3 years ago

Review №154

Rating: 5

Date: 3 years ago

Review №155

Rating: 5

Date: 3 years ago

Review №156

Rating: 5

Good place to work out, especially on Free Breadstick Day

Date: 3 years ago

Review №157

Rating: 5

Date: 3 years ago

Review №158

Rating: 5

Modern. Clean and they got what you want for your workout. The staff just great

Date: 3 years ago

Review №159

Rating: 5

Great community gym. The music gives me a headache though.

Date: 3 years ago

Review №160

Rating: 5

Date: 3 years ago

Review №161

Rating: 5

Date: 3 years ago

Review №162

Rating: 5

This is absolutely the BEST gym I have ever joined. Everything you need is there.. including state of the art equipment. The staff is wonderful... the levels and lengths they are going through to keep everyone healthy and safe during this pandemic is highly commendable. When covid started I thought I would never go to the gym again, but I go regularly and feel very safe. I highly highly recommend epic.

Date: 3 years ago

Review №163

Rating: 5

The price is right and the amenities are many! This city gym is so much more than just treadmills and dumbbells. With multiple class options, a lap pool, and plenty of types equipment for every program, odds are you ll find what you need.

Date: 3 years ago

Review №164

Rating: 5

I love the Epic! Everyone is so friendly and helpful. Joining there has really helped my mobility after my knee replacements. I went from a wheelchair, to a walker, to a cane, then walking, & now running in the pool. PTL I thank God for the Epic.

Date: 3 years ago

Review №165

Rating: 5

Date: 3 years ago

Review №166

Rating: 5

Date: 3 years ago

Review №167

Rating: 5

Date: 4 years ago

Review №168

Rating: 5

Date: 4 years ago

Review №169

Rating: 5

Partially opened now. This is a great facility!

Date: 4 years ago

Review №170

Rating: 5

Date: 4 years ago

Review №171

Rating: 2

The people at the front desk they don t have too much information about the program at the recreation center, they told us something at the beginning and it came out to something else after we paid, that s the reason I give them two star.

Date: 4 years ago

Review №172

Rating: 5

Your staff are yet ensuring a clean place to work out, with a smile. Texas charm and accommodating. Not a big turnover with staff and it was comforting to be greeted by the original staff during the COVID

Date: 4 years ago

Review №173

Rating: 5

Although during these times, were limited to what we have access to. The staff was delightful and helpful. Happy to have renewed my membership.

Date: 4 years ago

Review №174

Rating: 5

Date: 4 years ago

Review №175

Rating: 5

Absolutely beautiful

Date: 4 years ago

Review №176

Rating: 4

Due to the current situation they have changed things around a bit. No gym floor for basketball or volleyball and no access to the recording studio or radio room. The staff is very friendly and helpful during this tough time.

Date: 4 years ago

Review №177

Rating: 5

Date: 4 years ago

Review №178

Rating: 5

Date: 4 years ago

Review №179

Rating: 3

The facility is really good but it gets packed!!! You can t enjoy working out. You have to adapt your routine to whatever is available.

Date: 4 years ago

Review №180

Rating: 5

Date: 4 years ago

Review №181

Rating: 5

Date: 4 years ago

Review №182

Rating: 1

The place it s self was fun but it smelled disgusting by the restroom outside sitting area smelled like nasty feet, bad body odor. They really need to work on cleaning with all going on around us

Date: 4 years ago

Review №183

Rating: 5

Date: 4 years ago

Review №184

Rating: 5

Good place to celebrate the little ones.

Date: 4 years ago

Review №185

Rating: 4

Date: 4 years ago

Review №186

Rating: 5

Date: 4 years ago

Review №187

Rating: 5

We went to the pool area by the gym for a birthday party and my kids did not want to leave! Lifeguards were very polite and there were people in the parking lot driving around to drop us off at the right place so we didnt have to walk. It was very warm, they have a kids splash area, slides, a pool with basketball hoops, a hot tub and a little lazy river. And i loved that there were so many family changing rooms with showers in them! Very convenient!

Date: 4 years ago

Review №188

Rating: 5

Date: 4 years ago

Review №189

Rating: 5

Great state of the art all inclusive park.

Date: 4 years ago

Review №190

Rating: 5

I WAS THERE FOR CATERING WITH MY DAUGHTER. SIMPLICITY CATERING SHE DID A GREAT JOB.THE PEOPLE LOVED THE FOOD.

Date: 4 years ago

Review №191

Rating: 5

Date: 4 years ago

Review №192

Rating: 5

Date: 4 years ago

Review №193

Rating: 5

Date: 4 years ago

Review №194

Rating: 3

If I can give zero star, I would. It is unacceptable that the EPIC rented out their only futsal court to a local soccer team to practice during the time slot which supposed to be the weekly open play (Wednesday night 7:30pm-9:45pm) for all members. Here I am with my two kids and several other kids just sit there without a clue until I asked the coach and he told us that he rented the court. I went to complain to the front desk and all they can tell me that the athletic director rented the court out and tell me to fill a suggestion form. There were no notes or prior notices to us. Very unprofessional and inconsiderate to members who went there for the open play. I guess they value money more than members. The facility is nice, but seems like customer service take a back seat to $$$. PS: Got email & phone calls from the athletic director apologized for the situation and promised that EPIC has changed the rent-out policy. Updated to 3 stars for the customer service efforts.

Date: 4 years ago

Review №195

Rating: 5

Date: 4 years ago

Review №196

Rating: 5

A wonderful gym and friendly staff, is definitely a must in Grand Prairie!

Date: 4 years ago

Review №197

Rating: 5

Date: 4 years ago

Review №198

Rating: 5

First came The Summit ... then The Epic. Grand Prairie s progressive attitude is truly amazing for all ages ... a bright future, indeed!

Date: 4 years ago

Review №199

Rating: 5

Date: 4 years ago

Review №200

Rating: 4

It s a very good place except the Epic Eats guy was very rude if not it would ve been 5 stars.

Date: 4 years ago