Comfort Suites Frisco

Review №1

Rating: 5

The best in the area

Date: a day ago

Review №2

Rating: 4

Date: a week ago

Review №3

Rating: 5

Good hotel, very clean and affordable. Very good breakfast. Rooms: Good hotel, very clean and affordable. Very good breakfast. Food and drinks: Good hotel, very clean and affordable. Very good breakfast.

Date: a week ago

Review №4

Rating: 4

Front desk was very welcoming and helpful after a long drive. Hotel was a good price and could be great with a little extra updating and care with cleaning overall. Breakfast was good/standard. Located in nice area.

Date: a week ago

Review №5

Rating: 5

We are here for an annual conference and have done so for about ten years. We stay here as it is a convenient location and clean place. Free breakfast is nice too. We enjoy Ms M and her hosptality. She makes our stay pleasant and relaxing.

Date: 4 weeks ago

Review №6

Rating: 2

We stayed in Comfort Suites in Frisco. Let me give a REAL review, a 5 star hotel ..lets say 2 star. Our room upon check in had the fire alarm ripped out the wall,dust/dirt coming from the air conditioning unit, and a rust stained bath tub. I spoke with the night manager he asked did we need a fire alarm? No one laughed. We moved to another room in the morning and was greeted with a leaky fridge that smelled of mildew and gum wadded up by the night stand. The housekeeping staff can be heard yelling and speaking to each other as they clean rooms with an assortment of music on speaker blasting at 8am for all customers to hear their favorite songs. This place is so unprofessional I contacted corporate. We stayed here for a family reunion. First and last experience. A motel is cleaner.

Date: a month ago

Review №7

Rating: 3

Its unfortunate that they havent kept this hotel up. It is showing its age, everywhere. Everything needs to be cleaned up and updated. There was dirt in corners. One hand towel provided, for 3 adults. Beds were too firm, we got minimal sleep. Front desk staff very friendly on arrival. Gentleman on day of checkout was rude. Good location for everything soccer. Close proximity to restaurants and shopping.

Date: a month ago

Review №8

Rating: 5

What a wonderful and welcoming staff! I travel 8 months a year and stay in hotels all over the country and the customer service here is 10/10! Thank you Lisa for bringing a smile to my face, helping me check in quickly, and being informative about the amenities of the hotel! And to the maintenance man who was downstairs when I checked in- thank you for welcoming me and hitting that elevator button as I walked over to get me to my room faster . Thank you! This type of service is not so common anymore

Date: a month ago

Review №9

Rating: 3

Date: a month ago

Review №10

Rating: 5

Date: a month ago

Review №11

Rating: 5

Date: a month ago

Review №12

Rating: 5

Date: a month ago

Review №13

Rating: 1

Bugs all over the room and the whole place smelled.

Date: a month ago

Review №14

Rating: 2

The side door of the building was propped open, and a homeless man slept outside my room in the hallway. Woke up late one night thirsty with nothing to drink, went to go get some ice, but the machine was out of order. So I head downstairs and sit at the desk for a bit until the receptionist shows up. He shows up and doesnt say a word, so I ask if theres any water I could purchase. He just points and says over there. I did find it, dont worry

Date: 2 months ago

Review №15

Rating: 1

Date: 2 months ago

Review №16

Rating: 5

Date: 2 months ago

Review №17

Rating: 5

Appreciate the hospitality from all the staff especially Roger. I Enjoyed my stay & grateful.

Date: 2 months ago

Review №18

Rating: 5

Good service nice clean rooms no complaints

Date: 2 months ago

Review №19

Rating: 5

Everyone at the front desk was so nice. Room was clean, no complaints, only delight

Date: 2 months ago

Review №20

Rating: 4

I stayed for a night with family and I found the hotel very customer friendly. They accommodated our request which was a kind gesture on the hotel s part. The rooms were spacious with comfortable bed.

Date: 2 months ago

Review №21

Rating: 5

Best review and location thank you for your customers service for Lisa but please train more that old dude . I dont know you brother watch your behavior

Date: 3 months ago

Review №22

Rating: 5

Amazing! Perfect location for what the family needed. Also, alot of restaurants within walking distance. If youre heading to Frisco, stay here. Youll not be disappointed. Nearby activities: We went to Kidzania. The grands had so much fun. Definitely worth the experience.

Date: 3 months ago

Review №23

Rating: 5

Date: 3 months ago

Review №24

Rating: 5

I forgot to get the front lady s desk but she was super nice when welcoming us!

Date: 3 months ago

Review №25

Rating: 5

I LOVE that the pool has a baby/toddler area because very rarely do you see any hotel with that! Very sweet and respectful staff, on top of any and every issue within a timely manner. Breakfast was good, convenient location, clean, safe, 10/10 recommend! Rooms: Very clean, very well done Safety: Very safe and secure location Walkability: Very convenient for walking distance, if not a short drive wouldn t hurt. Food and drinks: Breakfast was good and friendly staff

Date: 4 months ago

Review №26

Rating: 4

Great stay. Shower drained slow and wasnt as clean as wed have liked. Staff was great, location was great.

Date: 4 months ago

Review №27

Rating: 5

Absolutely amazing! The staff are so nice and went way out of their way to help me. I am very impressed with this place. I highly recommend it to anyone visiting the area.

Date: 4 months ago

Review №28

Rating: 5

Date: 4 months ago

Review №29

Rating: 3

Date: 4 months ago

Review №30

Rating: 4

Only complaint: could the noise from the Dallas Express in the room. The mattress was amazing.

Date: 4 months ago

Review №31

Rating: 5

Date: 4 months ago

Review №32

Rating: 1

Lisa the manager with the mask is terrible. She allows unattended children to roam around the front desk area , elevators and playing in hallways on every floor. The worst place to stay in Frisco Texas.

Date: 4 months ago

Review №33

Rating: 5

I stayed for two days on business. Michelle ( dark hair) is wonderful. She was attentive and friendly. Ill come back because of her!

Date: 5 months ago

Review №34

Rating: 5

Gaby (Manager) is AMAZING! She has the ability to run the entire hotel single-handedly!

Date: 5 months ago

Review №35

Rating: 5

Good hotel, even better employees who are working here, especially Michelle who helped me at the front desk with a phone charger when I had forgotten to carry one. Thanks Michelle for your outstanding customer service !!

Date: 5 months ago

Review №36

Rating: 3

Tub was dirty, fixtures on tub and sink were cloudy. Obviously they werent cleaned. Toilets are dangerously too low. Breakfast is good. Nice staff. Just maybe need lessons on cleaning.

Date: 5 months ago

Review №37

Rating: 5

Allyssa . Thank you for youre services tonight. Greatly appreciated. And I must say youre very kind Beautiful helping person. Youre gonna go very far with that Positive attitude. :)

Date: 5 months ago

Review №38

Rating: 1

My family and I traveled to Frisco, TX from Kansas for a cheer competition. I looked at the reviews before booking and the this b hotel seemed like a promising stay. Upon arrival we were assigned room 202. This was a suite that included a pull out couch. When we got the room, there was a weird odor in the room. It wasn t a bad smell but more like old or wet . We walked around and realized the room was very dirty and it appeared that it wasn t vacuumed at all. Next to the bed by the window there was trash in the corners that allowed us to confirm that the room was not properly cleaned. While doing this, my husband pulled out the bed from the sofa couch to prepare the bed for my youngest daughter. To tell you that this mattress is the most disgusting thing I ve seen in my life it is an understatement. There was stain that had leaked through the bottom of the mattress, which appeared to be urine or blood. This was the last straw as I could not have my child sleep in a filthy bed like that. There were other details such as the shower having footprints from what appear as someone maybe having dirty feet? The coffee pot and microwave looked so dirty! We went down stairs and spoke with the front desk which very nicely had us switch rooms after showing her the pictures. We moved to room 228 which from a first glance appeared to be better. However, after opening the fridge to place a couple of food items we noticed there was ice cream in the freezer from a previous guest and it was all melted. I was annoyed so I just grabbed it and threw it in the trash. As the day went my husband was laying down in bed watching TV he felt a splash of water. He was so confused as to what was occurring and where this was coming from. He looked up and saw water dripping from the ceiling, it looks like it is a small hole where the plaster in the ceiling is. At this time we had already settled in and my daughter needed to sleep for her cheer competition so we decided to simply place a towel on the headboard. We informed the front desk person once more of this issue and she asked me to take pictures/videos and email them to the hotel staff. As of today, I have yet to hear from management. I am disappointed in our experience. Staying at this hotel was not cheap and while I understand I am not staying at a 5 star hotel these are things that should and could be prevented and avoided. Do not recommend!!!!! Things were broken, dirty and just overall nasty!

Date: 5 months ago

Review №39

Rating: 5

Real clean rooms

Date: 5 months ago

Review №40

Rating: 1

Date: 5 months ago

Review №41

Rating: 5

Date: 5 months ago

Review №42

Rating: 3

Our reservation was messed up. Probably my fault. Desk clerk fixed it for us and made it all better. Weve stayed here for a few years while visiting the Dallas area and have always had a friendly greeting and service.

Date: 5 months ago

Review №43

Rating: 5

Date: 6 months ago

Review №44

Rating: 1

Just called to inquire about Extended Stay rooms with kitchens in. I am hard of hearing and when I asked the lady (who did not introduce herself) if they had rooms with full kitchens inside. I have a CaptionCall phone that did not capture her response but I believe she said they did. She immediately hung up on me when I asked what type of rooms like that they had. RUDE! This call did not drop because there was a pause and the unmistakable sound of a phone being hung up. I was hung up on! To the lady who answered the phone, bless your heart. Must be so easy to hang up on someone who needed help with a clear conscience.

Date: 6 months ago

Review №45

Rating: 5

Great staff. Super helpful and very accommodating. Rooms were comfortable and well stocked. Food and drinks: Good breakfast. Lots of people were in the breakfast area and the staff kept replenishing the food as needed.

Date: 6 months ago

Review №46

Rating: 5

Date: 6 months ago

Review №47

Rating: 2

We got to the room. There were odd stains on the couch and bed skirt that had the appearance of crusty semen or mucus. We had to get a different room, which was was better.

Date: 6 months ago

Review №48

Rating: 5

Date: 6 months ago

Review №49

Rating: 3

Wifi did not reach the 4th floor. Breakfast was good with several options. Mattress wasnt very comfortable. The flights going overhead were very noisy and kept waking me up along with loud motorcycles passing. The second night I left the PTAC fan on and it helped. My son liked the pool. Rooms: Plenty of room in the suites. Nearby activities: Walking distance to the soccer fields if you didnt want to drive closer. Several nice restaurants and some shops all next door Walkability: Very safe and clean walking around Comfort Suites Food and drinks: The BBQ restaurant next to it is fantastic! Slim Chickens is good. Also there is a billard hall that I was told had good food and a nice Mexican food place all close by.

Date: 7 months ago

Review №50

Rating: 4

Date: 7 months ago

Review №51

Rating: 5

Date: 7 months ago

Review №52

Rating: 5

The facility was clean and well maintained. The were courteous, going above and beyond to be assistance. Nearby activities: FC Frisco is less three away.

Date: 8 months ago

Review №53

Rating: 5

Very nice hotel. The night desk clerk thst checked us in could definitely use some training in customer service skills. Was very unfriendly and not what I have come to expect from Choice Hotels.

Date: 8 months ago

Review №54

Rating: 5

Date: 8 months ago

Review №55

Rating: 4

Convenient location and has amenities, such as free breakfast. Good parking and lots of restaurants nearby. Crowded on weekends and during holidays or games at Toyota Stadium

Date: 8 months ago

Review №56

Rating: 5

Very nice. The employee and a male friend of hers had a fight where he was hitting her and strangling her out our window at her car in the middle of the 3. She did not want to call the police to report. 12.23.23 Rooms

Date: 8 months ago

Review №57

Rating: 2

Close to Ford Center but the service was bad and the rooms were sub-par. Renovation to room is far behind schedule if there is a schedule..

Date: 8 months ago

Review №58

Rating: 4

Spacious room, hot breakfast and plenty of parking.

Date: 8 months ago

Review №59

Rating: 5

Perfect location for our visit. Friendly front desk staff and our room was more than adequate. Easy access to the DNT and parking was easy. Would stay again.

Date: 9 months ago

Review №60

Rating: 4

Excellent location. Rooms very good. Need to improve housekeeping. Rooms

Date: 9 months ago

Review №61

Rating: 5

Date: 9 months ago

Review №62

Rating: 3

Date: 9 months ago

Review №63

Rating: 5

Date: 10 months ago

Review №64

Rating: 5

Quiet, comfortable night rest. Rooms: The room was well maintained and up to date. Nearby activities: Not much within walking distance, but a couple of restaurants and a few businesses. Safety: Lots of fast traffic and vehicles entering and exiting parking lots. Walkability: Better off driving. Food and drinks: Some located near within walking, but expect to drive

Date: 10 months ago

Review №65

Rating: 4

Food and drinks: the breakfast is varied that makes it good Hotel highlights

Date: 10 months ago

Review №66

Rating: 5

Great location near lots of venues. Multiple restaurants within walking distance. Breakfast provided with lots of choices. Pool and hot tub a fun option. Rooms: Nice and covers all the necessities.Shower and tub. Nearby activities: Dr.Pepper stadium,Andys,I-Hop,Rudys and many restaurants walking distance

Date: 10 months ago

Review №67

Rating: 5

Date: 10 months ago

Review №68

Rating: 5

My husband stayed here for work they were friendly and clean

Date: 10 months ago

Review №69

Rating: 5

Michelle and Alyssa were sweet, attentive, and responsive to every inquiry I had. With their support, I was able to make a great decision in staying here. Everything was great! Look forward to coming back!

Date: 11 months ago

Review №70

Rating: 5

Date: 11 months ago

Review №71

Rating: 1

Charge my card made my over draft my account and I asked them not to change this card

Date: 11 months ago

Review №72

Rating: 5

The room was clean, modern, quiet, and very comfortable! The staff was AMAZING!!! Seeing that we needed help getting our luggage to the room, Lisa (a manager) had someone come help us. His name was Matrix and he was so helpful and a joy to converse with. When we were checking out, another employee, Gabby, was kind enough to take a 2nd cart up to our room when I asked (walking is difficult for me). When Matrix found out we were checking out, he showed up offering to help, even though I had not asked anyone for help. Since I have trouble walking, another employee in the breakfast area, Isabel, saw me struggling to get up and offered to take my trash from me to save me steps. Because of my son and daughters medical conditions, we have to make frequent trips to UTSW Main. We had been staying at the Comfort Inn & Suites near our appts, but even though Frisco is further away from the appts, the other hotel is nowhere the quality of this hotel and is more expensive! Since we will be booking numerous hotel stays to come, Comfort Suites Frisco will now be our hotel of choice!

Date: 11 months ago

Review №73

Rating: 5

Date: 11 months ago

Review №74

Rating: 5

This hotel is such a solace and haven after the nightmare and stress we had at the inwood rd comfort inn. Like night and day difference. So extremely clean. There wasnt much to do after my routine inspection. Its suites only which means the rooms are bigger. Alot more up to date. SO MUCH more quiet. Feels alot ALOT safer. Theres alot of options for food around here and its not a traffic hassle to get to. There is some sort of stadium close by too for sport fans (sorry i dont know which stadium im not from here ) ALL OF THE STAFF was kind and helpful. Matirx (not sure if im spelling his name correctly) helped us get our bags to our room. The lady at the front desk completely understood our situation as her family has serious medical issues too. (I want to say thank you so much ) On minor things that arent as important but maybe others think they are, theres a good bit of outlet choices and the desk has a nice multiport outlet. Beds are comfortable, samsung tv, our bath tub has a mat in it. Nice closet space, fridge and microwave, and coffeemaker. this was definitely needed after our bad experience and last few days as we wanted to make sure lil bro was ok to get away from hospital and we were too exhausted to make a long trip back home. It would have been dangerous. Yesterday and today have been rest up days. We will definitely be using this hotel from now on. Its about 30 min away from utsw and childrens dallas using dallas north tollway. Rooms: Clean, beds with couch pullout, suite, fridge, mocriwave, nice closet space, alot of outlets, nice and quiet too Nearby activities: Stadium, alot of eating places, theres some shopping places we saw on our way in on the tollway, im not sure if we are near it, but also in frisco is the cowboys practice field and a little area in there with restaurants and stuff if youre a cowboys fan. You can get to plano/richardson and Carrollton pretty easy by the tollway (also if you didnt know you can get a texas tag if you travel dfw often even if you dont live here its come in handy) Safety: Im always cautious everywhere, its america. BUT it definitely feels safer around here. If we had to park on the side of the building or something id feel safe. The other place that would be a no no. Walkability: Yes you could actually probably walk to several of the restaurants here if you wanted to Food and drinks: Theres sushi, mexican, itialian, coffee, bubble tea, chicken, burgers, bbq, theres alot of options. Sports bar ect

Date: 11 months ago

Review №75

Rating: 4

Room was a nice size. Beds were somewhat comfortable, pillows are plenty but small. My shower tub was clogged. Breakfast was good. I saw sausage, bacon and ham on 3 different days. Nice size pool but very cold.

Date: 11 months ago

Review №76

Rating: 5

Date: 11 months ago

Review №77

Rating: 5

Date: 11 months ago

Review №78

Rating: 4

The facilities are comfortable, but they say that guests should not smoke, but my room smelled a lot of cigarettes The facilities are comfortable, but they say that guests should not smoke, but my room smelled a lot of cigarettes

Date: a year ago

Review №79

Rating: 5

I believe Michelle was helping us at the front desk. She was extremely kind, respectful and helpful upon our arrival. We were on a tight budget and she was able to help us get discounted rates on our room. Thank you Michelle for your outstanding customer service we truly enjoyed our stay because of you!

Date: a year ago

Review №80

Rating: 5

The front desk lady was super nice. The rooms are very comfortable. Decent workout room and excellent pool and jacuzzi.

Date: a year ago

Review №81

Rating: 5

Very easy to find, very clean. Will stay here again when in town!

Date: a year ago

Review №82

Rating: 5

This lady doing breakfast name was pat she had a smile the whole time and was very helpful this lady deserves a raise

Date: a year ago

Review №83

Rating: 4

Date: a year ago

Review №84

Rating: 5

The place is great in everything, but in my case a little tight to park my 18 wheeler, no room for that, barely made my own parking, but nice place, nice service, nice people, I will give it more than 5 stars.

Date: a year ago

Review №85

Rating: 4

Date: a year ago

Review №86

Rating: 4

Their pool was open and the kids were enjoying themselves, they have a nice patio so I sit outside and enjoy the breeze. Its in a great location of N. Dallas Parkway. Nearby activities: UT Southwestern is rigjt up the road and there are lots of places to eat out. Safety: I felt safe Walkability: Close to restaurants. Food and drinks: A number ppl were able to eat out, and then carry drinks back to the hotel and enjoy the drinks on the patio near the pool area.

Date: a year ago

Review №87

Rating: 4

Date: a year ago

Review №88

Rating: 5

The rooms are clean and tidy and the facility has plenty of amenities including a pool. Free breakfast is from 6:30a-9:30a. I mentioned it because I overslept and the staff was so nice to let me have a couple of items for me and my 3 year old. Everyone was so nice to us and sweet and interactive including the maintenance people. Send like a great place to stay and work. Thank you for everything

Date: a year ago

Review №89

Rating: 4

Great location and value for the price. Lots of bars and restaurants within 2 minute walk. About 4 minute walk to FC Dallas fields / Toyota Stadium. Lobby has a kind of musty smell but maybe that was due to the pool being near the lobby. Nearby activities: Bars, restaurants and FC Dallas are nearby. Walkability: Really convenient if you are in for anything FC Dallas related or soccer tournaments. Food and drinks: Good options nearby. Rudys has great BBQ and breakfast tacos. Snookies has pool/darts and drinks, ax throwing nearby and blue goose (texmex) has incredible chicken enchiladas. Lemma coffee is great and Frisco diner is good for breakfast.

Date: a year ago

Review №90

Rating: 5

A great place to stay

Date: a year ago

Review №91

Rating: 5

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 2

Ill start with the positives. The room was clean and the bed was comfortable. We had a pleasant check in. Thats where it ends. I had my bag unzipped on the desk. I open it to get something and a roach was crawling in there. I was so disgusted. We dont have bugs in our home so it is not possible that it came from us. We dont do vermin at all. It was very late at night so I just decided to wait until the morning to talk to management. I must say this was a first. Ive stayed at many hotels and never seen a roach. Just gross. Of course I didnt want the free breakfast. We check out and theres a nice lady checking us out and we let her know about the roach. She then pointed to the manager who was sitting nearby and had us talk to her. The manager didnt seem bothered one bit and didnt even offer a resolution. She just took out a work order form for maintenance while we were standing there. She also noted that no one has ever complained of an issue like that. The associate who initially helped us asked the manager was there anything else we needed to do (we were all standing there awkwardly waiting for the manager to do something other than fill out a work order). She said no and that was that. For what they charge for the room there should have been some type of accommodation. It seems to me that a lot of things get overlooked by management-overflowing trash cans in front of the hotel, old smell in the hotel, loud A/C...Very disappointing!!

Date: a year ago

Review №94

Rating: 1

My husband and I traveled 26 hours and stayed at this hotel to only be treated poorly. My husband wanted ice and forgot his bottle in the car, so he went and grabbed and asked the lady at the front desk if she could tell him where the ice machine was located on the 1st floor so that he wouldn t have to go back up to the second floor. She asked him what room are you in and he told her. She then asks him who s name is the room under and he politely asked her why did that matter? She then walked away from him and started helping another customer and told him I m busy helping someone else. That sent me over the edge! So my husband had to come all the way back to the car, get our room key and had to go up to the second floor just to get some damn ice when she could have just told him where the ice machine was on the first floor. Clearance was AWESOME! I am huge on good customer service. That determines a lot and we will never stay here again!

Date: a year ago

Review №95

Rating: 5

Breakfast was great. Room was nice and clean.

Date: a year ago

Review №96

Rating: 5

BIG THANK YOU FOR USING DISPOSABLE PLATES AND SPOONS AND KEEPING FOOD COVERED! Competitor hotels should learn from you thanks.

Date: a year ago

Review №97

Rating: 5

Excellent!! We were there for a 5 nights. It was a wonderful experience. Staff was very friendly and helpful, all of them!!! When I asked for some extra pillows for my back, Lisa got me two brand new ones. Food and travel items in their shop were numerous and very affordable. The rooms were beautiful, the food was delicious! Breakfast staff were amazing and sooo helpful!!! I highly recommend it!!

Date: a year ago

Review №98

Rating: 4

Great atmosphere Food and drinks: Plenty of nearby restaurants and bars Rooms : 4/5 |

Date: a year ago

Review №99

Rating: 3

Worn down hotel, can use a renovation in general, looks very old. Good room space. Rooms

Date: a year ago

Review №100

Rating: 5

Rooms were comfortable and nice, hotel wasn t loud, which was surprising for the time of visit. Service was amazing, from the older gentleman at the desk helping us or the house keeping worker making conversation in the elevator. Amazing spot, close proximity to both the airport & residential areas I needed to be (Denton). Overall great stay.

Date: a year ago

Review №101

Rating: 4

Safety: Lite up and nice surroundings Walkability: Restaurants walking distance all around Hotel highlights Quiet, Child-friendly

Date: a year ago

Review №102

Rating: 3

Its a nice-looking property both in and out. Comfy bed and pillows. The issues are: 1)- for some reason you could hear every door in our area slam shut. Any noise in the hall was in our room, & 2)- our room was on the 4th floor, facing Dallas Pkwy, and even over the AC you could hear the grey loud and clear. Im not a light sleeper or very picky but, unless Im at the back of the building next visit, Im not going to be able to stay here.

Date: a year ago

Review №103

Rating: 5

Manager Lisa is phenomenal

Date: a year ago

Review №104

Rating: 1

I definitely do not recommend it. When you rent a room with cash, they charge you a deposit and never refund your money with various excuses. There is no room, the floor is dirty, the door is broken, the duvet is torn, there has been smoking. I definitely do not recommend it. Of course, if you want to be deceived, it is your decision.

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 1

Stayed here back in May and was told they overcharged the company 4 extra nights. Very shady people there

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 4

Date: a year ago

Review №109

Rating: 5

Date: a year ago

Review №110

Rating: 1

Date: a year ago

Review №111

Rating: 1

PLEASE SAVE YOURSELF THE HEADACHE AND DO NOT STAY AT THIS HOTEL!!!!! This is our FIRST stay at Comfort Suites and WILL BE OUR LAST! If I could give this a NO STAR rating, I would. One star is even too much. This was the only hotel that had rooms available for the tournament weekend near the Fieldhouse and NOW I SEE WHY! NO ONE WANTS TO STAY HERE. 1. The front desk staff are rude and have attitudes. It is clear they hate they jobs. We were not greeted when we arrived. Not even a simple Hello. 2. The check in process is really slow. 3. You cannot ask for extra towels because you will be told that this is a privately owned hotel and the owner will only allow extra towels if you bring your used towels down for an exchange. 4. The traffic from the highway is loud. 5. If laundry is important to you, because you have to wash your athletes uniforms, there is only ONE Washer and ONE Dryer. 6. I e-mailed the Manager about my concerns and I have yet to hear back from him. 7. For the price they are charging to stay here, it is NOT worth it. You can stay somewhere else at these rates and be treated 100% better. There is nothing positive I have to say about my stay, this hotel, or the staff. Very disappointing. Very.

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 5

Date: a year ago

Review №114

Rating: 5

Date: a year ago

Review №115

Rating: 4

Very nice room, comfortable bed. Only thing wrong was broken shower head sliding fixture. Nice staff. Noteworthy details: I had cut my hand and needed a bandaid, front desk staff was was kindly accommodating. The tissue box in the room was nearly out upon arrival, and a different front desk staff easily gave another box.

Date: a year ago

Review №116

Rating: 1

Terrible customer service. Worn down hotel. Room was bit old, customer service was horrible. Breakfast was basis but taste was not good. Eggs were spongy. Rooms

Date: a year ago

Review №117

Rating: 2

Old hotel, rooms are good, Poor service, Okayish breakfast, There are other hotels in Frisco, Wont stay here again ! The hotel needs an update as the rooms look old. That would be the reason why the price is low. Otherwise, rooms are good. Bathroom exhaust fan do not work. The front office guy - Clarence is a rude person- doesnt deserve to be in Frisco. He should go to a ghetto. I would downright fire him. Beware - He does not provide any help. Location is good. Breakfast is standard - nothing to rave about - Scrambled Eggs are okayish. I wouldnt stay here again as there are tons of other hotels in the vicinity.

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 2

Staff were kind and friendly, building smells mildewy.

Date: a year ago

Review №120

Rating: 1

Walked in , no help was available. They told us making reservations there was a pool and indoor jacuzzi. They failed to tell us, it was completely drained. Took over nearly an hour or so to get help for a refund. What a shame.

Date: a year ago

Review №121

Rating: 3

Date: a year ago

Review №122

Rating: 5

Always great. No smoking and no dog rooms. Foam pillows!

Date: a year ago

Review №123

Rating: 1

Place is dirty. Pool isnt taken care of so its closed. Front desk person no matter what time acted bothered by questions. Room had people hair all over blankets and shower. And swimsuit liner taped to bathroom vanity that was never cleaned Rooms: Dirty Rooms : 1/5 |

Date: a year ago

Review №124

Rating: 1

This place did not meet our expectations! Location was ok, amenities were not great, this place lacks customer service. The staff at the front desk anot rude and their lack personality. Not friendly at all, almost like they hate life including their job. So they treat customers bad, poor attitude, and unprofessional!

Date: a year ago

Review №125

Rating: 4

Date: a year ago

Review №126

Rating: 4

Good overall experience. We were greeted by a grumpy guy checking us in. The hotel was great though. I would stay there again.

Date: a year ago

Review №127

Rating: 5

Great place @ resonnable price.

Date: a year ago

Review №128

Rating: 5

Friendly staff! Great location- a few places to eat right within quick walking distance. Nice little complimentary breakfast ish thing in the morning as well. Would definitely stay again- very affordable!

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 4

Great staff, Great service. When you are use to stay at Holiday Inn the rooms at Comfort just dont compare.

Date: a year ago

Review №131

Rating: 1

Front desk lady was unfriendly and rude to guests at both check in and in the pool area. My kids got to witness her and another guest get into a screaming match in the pool area. Our room was dirty, food on the floor, ketchup stains in the bathroom, a used toilet paper roll, and the carpet was soaking wet by the desk. We chose this location for distance to FC Dallas stadium and indoor pool. However, the outdated/dirty rooms and service was not worth the perks.

Date: a year ago

Review №132

Rating: 5

At Frisco for basketball tournament. Great location.. Staff was outstanding!Patricia in food service was very congenial and considered. Chr6, Clarence and other staff were very helpful

Date: a year ago

Review №133

Rating: 5

In town on Saturday night for banquet down the street. Comfortable bed, hot shower, clean room. Full hot breakfast next morning. Worth the stay. Would stay again.

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 2

Rooms were musty smelling and carpet was filthy. Price was too high for it to be nasty

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

Their staff is very attentive and helpful, the Hispanics are very friendly.

Date: a year ago

Review №138

Rating: 1

Staff wasn t very friendly. Had a very anti white rascsit unwelcoming feeling. Such a shame cause the property was nice but the racism against whites seem to be deeply rooted throughout this location and it s more then obvious and others that spoke with had the same experience. House keeping were very argumentative and inattentive to our needs. I was very displeased. I do not intend to return or recommend anyone I know for future stays.

Date: a year ago

Review №139

Rating: 4

Date: a year ago

Review №140

Rating: 2

I know comfort inns are a hit or miss type situation. This one was a miss. 1st room (104) smelled like urine. 2nd room (204) has mold in the bathroom and the cleanliness of the room could be better. We picked this place because of the indoor pool and hot tub. But was very disappointed. The pool looks like it needs a good scrub and refill. The hot tub looked worse. We were unable to use either. Staff was very helpful and friendly. That is the only reason fir 2 stars. I personally will not be staying here again.

Date: a year ago

Review №141

Rating: 3

Date: a year ago

Review №142

Rating: 1

I had requested a room on the 3rd or 4th floor and I stated I was looking for one night of peace and quiet. There were only maybe 10 cars at the most in the parking lot. There were a man woman both working and the man said oh that wont be a problem we dont hardly have anyone here right now and so after about 30 minutes in my room I heard a ton of noise coming from right next door and at first I thought it was just little kids and I was fine with the little kids making noisy stuff go on at the hotel but I just called down the front desk. Id not even been there 30 minutes barely unpacked and I said is there any way you can change my room because I just wanted solitude. The kids are doing nothing wrong theyre just kids. Im told because I hadnt done this within 5 minutes after getting there that they couldnt do that and it ended up being a night of almost no sleep and people arguing all night long. Around 9:15 I left to go to the hot tub and at 10:00 I came back. When I left they were arguing, it wasnt just kids it was it was grandparents teenage girl and younger kids and it wasnt the little kids they were arguing was the problem and I came back from the pool the police were there and the police had to come two more times that night and if the front desk wouldve just moved me it would have been great but I got no peace and quiet no sleep hardly and I had a really really rough past couple of months and their customer service just was non-existent

Date: a year ago

Review №143

Rating: 5

Good

Date: a year ago

Review №144

Rating: 3

Rooms: Roomy double queen w/ pull out sofa Noteworthy details: The room size was good, breakfast was good overall service was good, clean , pull out sofa wasnt comfy but other than that the other beds were good!! Staff could have been a lil more chipper & friendly

Date: a year ago

Review №145

Rating: 5

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 4

Date: a year ago

Review №148

Rating: 1

Everything was going well with this hotel until I woke up at 3am and saw my check out receipt. Am still shocked at what kind of policy is this , like no person to say goodbye . Just pick your receipt,pack your things and go. What kind of unhuman and lazy policy is this? I ask the gentleman at the lobby, his response was like if you dont like it, you can check out, while heading back I met a woman at the elevator who told me that same thing was done to her, this is a old policy. You guys should review this policy its insane and shouldnt be done anywhere.

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

Front desk guy was Amazing! 1st room shower was backed up. He moved us no problem. Nearby activities: Near restaurants, stores and hatchet throwing!

Date: a year ago

Review №151

Rating: 3

Date: a year ago

Review №152

Rating: 3

Date: a year ago

Review №153

Rating: 2

Date: a year ago

Review №154

Rating: 5

Super friendly and helpful staff. Had to get rooms last minute when a Vrbo fell through and they were terrific. Rooms: Spacious king suite with fridge. Comfortable bed with lots of pillows. Could use more USB outlets for electronics.

Date: a year ago

Review №155

Rating: 2

Im writing this review at 3:30 in the morning because I have been awake for an hour from the road traffic heard outside my room. Im in room 327 facing the highway. So my review reflects my room location. You need ear plugs or bring a white noise machine because the highway noise is loud. The pool is nice and Im sure breakfast will be awesome, but be warned that it will be hard to sleep at night from the road noise. The rooms and bed were comfortable.

Date: a year ago

Review №156

Rating: 5

Beautiful hotel inside and out. Excellent customer service, ask for Stacy, she was very helpful in everything. Very close walking distance to the Toyota Stadium.

Date: a year ago

Review №157

Rating: 5

Date: 2 years ago

Review №158

Rating: 5

Great Front Desk service. The Room wete Excellent, No Unpleasant Smells, Water was Hot, Everything worked. The Interior / Exterior Atmosphere were Great. Keep up the Great Service.

Date: 2 years ago

Review №159

Rating: 5

Date: 2 years ago

Review №160

Rating: 3

They can be a little more friendly. But otherwise its a nice hotel.

Date: 2 years ago

Review №161

Rating: 5

It is a nice place of great trust and comfort for your entire family.

Date: 2 years ago

Review №162

Rating: 4

Date: 2 years ago

Review №163

Rating: 4

Date: 2 years ago

Review №164

Rating: 5

This is a great location. All of the employees I have interacted with have been extremely nice and helpful! From the front desk to the guy mopping the floor, everyone has been great. The breakfast was delicious with some little special touches that bring it up from the normal hotel offerings. The pool and hot tub area is unique and highly enjoyable.

Date: 2 years ago

Review №165

Rating: 5

Nice place

Date: 2 years ago

Review №166

Rating: 2

Was overpriced and our room smelled like pee bad!!!!

Date: 2 years ago

Review №167

Rating: 5

Date: 2 years ago

Review №168

Rating: 3

Loved the location of the hotel. Easy walking distance to toyota stadium. The kids enjoyed the pool. BUT the breakfast.... it was never refilled. Multiple people waiting around for coffee, eggs, bacon, yogurt, cereal, toast.... anything! And the lady was extremely rude when asked to refill things. We were going to stay here again during the next fc dallas game but I didnt enjoy waiting around an hr for breakfast to not he refilled.

Date: 2 years ago

Review №169

Rating: 4

Our third room was great. The first two were not ready. One had drinks on the desk and night stand and no linens on the beds. The second had been cleaned but had the duvet and pillows piled on furniture and no linens. The staff was great though. We called from the second room instead of going downstairs and the front desk employee came upstairs to verify that the new room was ready and then brought us keys.

Date: 2 years ago

Review №170

Rating: 5

Date: 2 years ago

Review №171

Rating: 5

Nice hotel, very clean! Comfortable beds. And a separate little sitting area couch like thing which was nice for watching some tv. Friendly staff! Great location- a few places to eat right within quick walking distance. Nice little complimentary breakfast ish thing in the morning as well. Would definitely stay again- very affordable!

Date: 2 years ago

Review №172

Rating: 5

Across from Toyota Center soccer fields and minutes away.

Date: 2 years ago

Review №173

Rating: 5

Date: 2 years ago

Review №174

Rating: 4

Checking in and out, the man didnt smile or greeted me to the hotel.his professionalism was poor in my opinion.

Date: 2 years ago

Review №175

Rating: 4

The man at the reception. An African American man, did not have a very good attitude, when I made the reservation and arrived at the reception. His name is Dreker, however, the lady who serves the breakfast area, named Isabel, was very kind, polite and Im very warm to me. Like a boy named Didi, and the cleaning girl named Esmeralda.

Date: 2 years ago

Review №176

Rating: 5

The room was fine. Nothing positive or negative to say about it.

Date: 2 years ago

Review №177

Rating: 1

Our hotel room has a moldy weird smell and it looks like a used room. The restroom does not looked clean at all.

Date: 2 years ago

Review №178

Rating: 4

Very close too a lot of restaurants and town center. Staff was very sweet rooms were decent. I guess the only thing I would say about it is the hotels a little bit older so there are some noticeable wear and tear but nothing too turn major. Overall awesome stay would visit again when I m in the area.

Date: 2 years ago

Review №179

Rating: 4

Rooms are clean service is good great location

Date: 2 years ago

Review №180

Rating: 3

Staff not very helpful

Date: 2 years ago

Review №181

Rating: 4

Date: 2 years ago

Review №182

Rating: 5

This is a very nice and beautiful hotel, this is the first time Ive ever been here. The young lady at the desk was very polite and knowledgeable about the hotel. It has everything, a work out room, a pool computer room, conference rooms and a huge breakfast area. The rooms are very clean and very spacious, I could live in this room. I will be back, if youre looking for a nice place to stay while youre in town look this place up in Frisco you wont regret it.

Date: 2 years ago

Review №183

Rating: 5

Date: 2 years ago

Review №184

Rating: 5

Cleaning

Date: 2 years ago

Review №185

Rating: 4

Clean and comfortable

Date: 2 years ago

Review №186

Rating: 5

Catherine was an amazing front desk clerk. Mornings and nights she is always on the help and goes beyond a smile to make your stay worth while. Thank you so much for everyone saying Good morning to me, made me feel welcomed and warm in the cold season. The area is high in athleticism and really encourages you to go out for a jog or visit one of the local gyms nearby just minutes down the road! The pool was perfection along with the waterfall attached to a hot tub! Most relaxed I was. Shout out and a big thanks to Michael the manager of comfort suites Frisco for making a huge positive impact on your employees and hotel!!!

Date: 2 years ago

Review №187

Rating: 5

Pleasant place... Rooms were spacious and clean...Great time spend here...

Date: 2 years ago

Review №188

Rating: 5

Great stay and close to all the attractions.

Date: 2 years ago

Review №189

Rating: 5

Very clean and spacious rooms. Front desk attendant was super nice and helpful. Close to a lot of dining and attractions. We were directly across from the elevator hall, and heard very little noise. I know for fact the hotel is completely booked, and there are several youth athletic competitions this weekend so its full of kids. Im actually impressed at how quiet it is here. We will definitely book here again the next time we are in Frisco.

Date: 2 years ago

Review №190

Rating: 4

Date: 2 years ago

Review №191

Rating: 5

Nice motel

Date: 2 years ago

Review №192

Rating: 5

Date: 2 years ago

Review №193

Rating: 5

Very clean and always helpful, would definitely stay here again

Date: 2 years ago

Review №194

Rating: 5

Had an awesome stay we was intown on vacation the hotel was absolutly wonderful the staff was super friendly the hot tub and pool was absolutly wonderful the breakfast was delicious

Date: 2 years ago

Review №195

Rating: 2

The staff was friendly for the most part. Loved that there were so many restaurants near by, but the location next to highway was not that great. The noise from the cars zooming by all night was super loud. Our floor and room smelled of Marijuana, we kept complaining and nothing was done about it. Not many options for breakfast and most of the bagels were stale. This was one stay and done type of place.

Date: 2 years ago

Review №196

Rating: 4

Date: 2 years ago

Review №197

Rating: 5

Excellent service, ample parking, organization, and cleanliness, good customer service

Date: 2 years ago

Review №198

Rating: 5

Thank u for my sweet room I love it amazing room and great hotel Im glad I spent my day here

Date: 2 years ago

Review №199

Rating: 5

Stayed here for a three month stint. Clarence and Ozzy really went above and beyond by making sure our CLC/Crewfax reservations were squared away. Great job guys! Highly recommend.

Date: 2 years ago

Review №200

Rating: 5

Date: 2 years ago