Subway

Review №1

Rating: 1

Buyer beware. This location and the hwy 78 locations are shorting people on meat. Over the last month the amount of meat is almost paper thin and mostly bread. Hardly any of the extras are put on either. I dont know if this is because of pickup or the owner telling then to cut the meat down on customers who use promo codes. It is definitely no longer worth the price and have told others the same. Actually, its false advertising. You offer bogo and 12.99 deals, but youre actually cutting the amount of meat in half without telling people. Go to another sandwich shop that has more ethics or go in-person so you can watch them make it.

Date: a month ago

Review №2

Rating: 5

Ordered online- foot longs were made with care and neatly packaged - will buy again

Date: a month ago

Review №3

Rating: 1

Ordered online from the Subway app, first and last time doing that. Would ve rejected the burnt bread that they served us. It s unbelievable that the employee making my two foot-longs didn t trash the burnt bread. Instead they prepared two sandwiches for me. Picked up my mobile app order, left, and found my food to be not edible. Poor service on Subways part!!!

Date: 3 months ago

Review №4

Rating: 4

Date: 3 months ago

Review №5

Rating: 1

Avoid. Better Subway locations available nearby. The staff kept talking to each other in Spanish which is fine but their discussion while ignoring waiting customers is not. No acknowledgment of not only me but other arriving customers during their discussion, no wait time given. Untrained and understaffed. Food quality questionable considering the appearance (lettuce old and yellow).

Date: 3 months ago

Review №6

Rating: 1

Hispanic lady at the register was really rude. She spoke Spanish (which I understand) and was complaining about other customers, and asked us rudely to put chairs back. I see the other reviews from people complaining about this lady. SMH!

Date: 4 months ago

Review №7

Rating: 1

Avoid this location.

Date: 4 months ago

Review №8

Rating: 5

rosie was the absolute best i love her

Date: 4 months ago

Review №9

Rating: 1

Walked in to this location and was ignored for good 5 minutes before I was even acknowledged. This Hispanic lady told me I had to wait until she finished the online order after I asked if I could place my order.she was very rude from the beginning and has no customer service skills. For these reasons I will never return to this location.

Date: 4 months ago

Review №10

Rating: 1

Will not eat subway again as they have determined to cover meat choices and assembly process. Will not buy product from choice line when cannot see products. What are you hiding ..? .. Service

Date: 5 months ago

Review №11

Rating: 1

Food is good, but service at this location is terrible. Every time I come back to this location I am always disappointed. For starters they do not accept coupons, which is understandable. However they do not have that advertised anywhere in the store. On one occasion I had already had my sandwich made and when I went to go pay for my food they told me that they would not accept any coupons. I was not aware of that at the time. I am a student and make minimum wage at a part time job. Needless to say I cant afford a $15 sandwich without a coupon. That is 2 hours of work before taxes. So I left the store without my food. Today I placed an order for pickup. I arrived at the store about 2 minutes after my pick up time. They had not even started making my order yet. I had to ask one of the workers to start my order. I was on my lunch break and purposefully ordered ahead so that I would have plenty of time. But by the time my order was ready, I didnt have time to eat my lunch on my break because of this.

Date: 5 months ago

Review №12

Rating: 1

I was there to pick up an order that was ready and behind the counter. Elizabeth was mopping the floor and would not stop to hand me my order. It was 642 pm Wednesday March 20th. This store is garbage. The other employee ignored me too. I was not rude and simply asked for my order. Subway is dead to me.

Date: 6 months ago

Review №13

Rating: 5

Date: 6 months ago

Review №14

Rating: 1

Went with my wife and ordered two sandwiches and we requested a cup of water. Once we payed and looked at the receipt I saw I was charged for a bottled water for 2.99. I mentioned the mistake to the worker and she said she didn t know how to do refunds and that it was only 3 dollars and I had to deal with it. I pushed back saying no, it s 3$ I didn t want to pay. She said there was nothing she could do. Very upset that a worker in customer service didn t know how to do a simple POS transaction reversal. She blamed my wife for not confirming the order which is NOT the customers job. Very unprofessional and disappointed in this subway, we will not be returning to this location.

Date: 6 months ago

Review №15

Rating: 5

We recently had a great experience getting sandwiches from this Subway. The staff were friendly, efficient, professional. The sandwiches were great. If ever in the area again, we would definitely consider visiting this Subway again.

Date: 6 months ago

Review №16

Rating: 1

Churro super chewy and nasty really hot but not tasty

Date: 7 months ago

Review №17

Rating: 2

The staff was arguing when I walked in and left, but very nice to me. I normally get a cheaper sub, but decided to try the series which is supposed to have double meat and cheese which clearly did not happen. My sandwich had less meat than a normal sub.

Date: 7 months ago

Review №18

Rating: 2

This is the second time that subway has done this they send us coupons but then do not accept the coupons for whatever reasons.

Date: 7 months ago

Review №19

Rating: 1

The subway does not take coupons. I will not eat at a Subway that does not take their corporate coupons.

Date: 7 months ago

Review №20

Rating: 5

Get the app!!! Its a must have, especially BOGO days.

Date: 7 months ago

Review №21

Rating: 1

Date: 8 months ago

Review №22

Rating: 1

Told it would be 20 min before she could take out order.

Date: 8 months ago

Review №23

Rating: 1

This was the awful experience. The sandwich was cold. I found a bolt and hair strand in my sandwich. This outlet just left me disappointed.

Date: 10 months ago

Review №24

Rating: 1

I ordered tuna sandwich and charged me other item, and I asked about the charges, the cashier is so confusing me and refuse to give the food . Even they are not listening. If you go the shop very careful. Even she is not given bill. No manager.they charge me $13.80 and they are not ready to give my food. I lost my hour in the shop. Very rude lady s working there. I called my bank and confirmed they charged me.

Date: 10 months ago

Review №25

Rating: 1

Hispanic lady there was so rude and impatient. Made the three sandwiches all wrong. Doesn t speak English very well. I still tried to be nice and she was so rude. She wouldn t provide bosses name. Didn t refund sandwich s after I brought them back. She s a very miserable person I hope she finds Jesus. Or finds another job whichever comes first. She needs to get fired right away before this subway gets a bad rep. I will be escalating this to cooperate and I expect to hear from them. Don t go hear while she is here. On subway website they say call the store if you are dissatisfied and she did nothing about the situation except called me a liar. Lady you need help.

Date: 11 months ago

Review №26

Rating: 3

Date: 11 months ago

Review №27

Rating: 1

No welcome when i get in, I said loudly welcome to subway . Was really rude and not skilled stuff I think the owner or manager needs to watch them Food : 1/5 |

Date: a year ago

Review №28

Rating: 4

My loves tuna sandwich there. He says it is good.

Date: a year ago

Review №29

Rating: 1

I got there at 9:49 pm and the sign says open but they told me we are closed

Date: a year ago

Review №30

Rating: 3

The lettuce and spinach were visibly bad on display

Date: a year ago

Review №31

Rating: 5

Clean and friendly restaurant. Food is on par with subway chain.

Date: a year ago

Review №32

Rating: 5

Date: a year ago

Review №33

Rating: 2

Came in to order to go. They were very light on everything including meats didn t do full scoops on meats. We asked for double meat due to the small scoops and they still only filled the scoopers half way. The employees only talked to each other when we were there. I won t be returning to this location

Date: a year ago

Review №34

Rating: 1

Rude is all I can say. There was a lady working and she was arguing with me over a coupon malfunction. Claiming I ve already used it when I just cut it out of the ad page. I do not recommend going to this place. Their staff is just rude and will yell and argue with you. Claiming their coupons are based on management well subway if that s the case stop sending coupons out some of us single parents live on coupons to get by only send coupons in our area

Date: a year ago

Review №35

Rating: 5

Date: a year ago

Review №36

Rating: 5

Always fast and friendly service. My favorite is the veggie patty. Its delicious!

Date: a year ago

Review №37

Rating: 4

Date: a year ago

Review №38

Rating: 2

Bread is not baked all the way. Very chewy.

Date: a year ago

Review №39

Rating: 5

Date: 2 years ago

Review №40

Rating: 4

Date: 2 years ago

Review №41

Rating: 1

Terrible employment.

Date: 2 years ago

Review №42

Rating: 1

Lol terrible employees closed 15 mins early and put someone else before us since they are an everyday employee his name is carlos, and didnt give 2 of us our food since he wanted to close out early

Date: 2 years ago

Review №43

Rating: 5

Cant go wrong with subway. Ive been getting a salad and is great.

Date: 2 years ago

Review №44

Rating: 1

worst food ever. the manager will not return calls and their corporate office will not respond. Been calling and emailing for weeks now with no reply. Do not eat here the food is old and bad we received two flatbreads that had green mold on them. I would give them no stars but you have to put something in to let you post

Date: 2 years ago

Review №45

Rating: 5

Date: 2 years ago

Review №46

Rating: 1

I had to wait 30 min to get a Italian BMT. Hopefully they get some help. Only one employee working at the time. With walk-in and online Togo orders it just too much for one person.

Date: 3 years ago

Review №47

Rating: 4

Date: 3 years ago

Review №48

Rating: 1

The customer service at this place is appalling. I ordered two sandwiches online today and they were both made completely wrong. I paid money for extras that didn t get put in the sandwiches. I called to see about a refund and nobody answered the phone until an hour and a half later. They told me that they were busy so they couldn t answer the phone, that is not how you do things, you answer the phone and ask if they can hold. Then when talking to whom ever answered the phone, I was rudely told they don t have the time to deal with me because they were busy. Overall this is the worst Subway I have ever been to in terms of customer service. If I decide to do business with Subway again, it will be at a different location.

Date: 3 years ago

Review №49

Rating: 5

Date: 3 years ago

Review №50

Rating: 1

They bread was not cooked all the way and there was very poor Customer service.

Date: 3 years ago

Review №51

Rating: 5

delicious oven roasted turkey sandwich

Date: 3 years ago

Review №52

Rating: 1

Employee dropped a piece of bread and put it back in the warmer. I asked him to throw it away and he did. If I hadn t seen him do that it would have been served to the next customer.

Date: 3 years ago

Review №53

Rating: 1

This place has a rude old Mexican lady that always has an attitude problem. Plus she always Makes my food with and attitude. I asked her to change the chicken she gave us because it looked old an nasty looking. DO NOT COME HERE.

Date: 3 years ago

Review №54

Rating: 4

Date: 3 years ago

Review №55

Rating: 4

Date: 3 years ago

Review №56

Rating: 4

Date: 3 years ago

Review №57

Rating: 3

Good

Date: 3 years ago

Review №58

Rating: 5

Great service and sandwiches

Date: 3 years ago

Review №59

Rating: 1

I placed an order today for two sandwiches, 1 salad, 1 bag of chips and 4 cookies. Our order arrived via door dash with no cookies and a sandwich made completely wrong. When I called the shop the woman said she made a mistake on the sandwich (used the salad instructions instead of what we ordered). She apologized and said she would remake the sandwich and deliver it plus the cookies. Never showed up. I text her asking if they were still going to deliver with no response just the managers name and phone number. Frustrated that I pay for a service and its not correct.

Date: 3 years ago

Review №60

Rating: 1

I placed my order online and paid for it at 11:23 am with a pick up time of 11:40am. I arrive to the store a few minutes after given pick up time only to find out it hasn t been made. I am very understanding when it comes to lunch rushes and there was only 1 person working the counter at the time of my arrival, so I waited until 11:50 to check back to see if my order was ready. By then, another employee was already helping the rush of people who kept coming in one after the other. Again, my order was pushed to the side to help those that were coming in. At this point it s after 12:00 pm and I m slightly irritated that I had to wait 20+minutes for an order that I already paid for while watching people who came after me leave before me with their order freshly made. *My complaint here: why is there an option to place an order online and pay for it IN ADVANCE if there isn t a sufficient amount of workers to tend to customers?* I wasn t the only person waiting for an online order but I was definitely the person that waited the longest. **This complaint is not against the employees but rather the general manager/corporate and the lack of time management there is for scheduling.** This location will not be a lunch choice in the future until there are enough workers to tend to customers. I suggest anyone that needs a meal in a timely fashion (especially if you are on the job) to go elsewhere.

Date: 3 years ago

Review №61

Rating: 5

Great mayonnaise and service

Date: 3 years ago

Review №62

Rating: 5

Date: 3 years ago

Review №63

Rating: 5

Clean and nice.

Date: 3 years ago

Review №64

Rating: 1

Date: 4 years ago

Review №65

Rating: 1

Yesterday I ordered online steak cheese sub it only had a string of steak on it . I noticed today since I didnt eat my half yesterday. The are putting less meat and ingredients on . Why do the free one if you plan on not putting the right amount of ingredients. So disappointed

Date: 4 years ago

Review №66

Rating: 2

I placed an order online and when I called the store, they had no record of it. They gave me a number to the store manager but unfortunately it must of been his personal cell phone and I never received a call back. Once I arrived at the store the person on duty was still baffled as I pulled up and showed her the order on my phone. A few minutes later after looking at the receipt on the counter, she found it. I personally would advise going elsewhere if you enjoy Subway. They seem to be disorganized at this location. Food wise it wasnt anything special. The wife ordered the cheese steak and ended up throwing the whole foot long away. She said it just didnt taste good and the texture of the meat was nasty.

Date: 4 years ago

Review №67

Rating: 1

Workers always seem irritated, customer service trash!!! 2nd time coming here same experience but tomorrow y all will be seeing me and have your manager ready too!!

Date: 4 years ago

Review №68

Rating: 5

Great subs...

Date: 4 years ago

Review №69

Rating: 1

The store is terrible! Not only do they not follow your mobile app order but even if you have a problem they never answer their phone! You call and it just rings and rings and rings and you never get any kind of resolution to any problems because they don t answer their phone! I m in the service industry and if no one answers the phone at my restaurant they re looking for a new job. This is the worst subway I ve ever been to with the worst customer service ever!!!

Date: 4 years ago

Review №70

Rating: 4

I like Subway.

Date: 4 years ago

Review №71

Rating: 5

Subway is my go to place when Im hungry they open early and their prices are amazing and th sandwiches are great

Date: 4 years ago

Review №72

Rating: 5

Date: 4 years ago

Review №73

Rating: 2

Date: 4 years ago

Review №74

Rating: 1

Ordered a sandwich on grubhub and there was no meat on my spicy italian. The sandwich was not toasted either. What a joke.

Date: 4 years ago

Review №75

Rating: 5

Good

Date: 4 years ago

Review №76

Rating: 4

Date: 4 years ago

Review №77

Rating: 1

The manager is a absolute pos. She is rude to everyone and very disrespectful

Date: 4 years ago

Review №78

Rating: 5

Clean place, quick service.

Date: 5 years ago

Review №79

Rating: 5

Date: 5 years ago

Review №80

Rating: 5

Date: 5 years ago

Review №81

Rating: 5

Date: 5 years ago

Review №82

Rating: 5

Date: 5 years ago

Review №83

Rating: 4

Glad they open earlier

Date: 5 years ago

Review №84

Rating: 5

Date: 5 years ago

Review №85

Rating: 5

Date: 5 years ago

Review №86

Rating: 5

It is clean and organized than other locations I have been, the lady working today in the morning 3pm shift was amazing. She deserves an appreciation from the administration.

Date: 5 years ago

Review №87

Rating: 4

Date: 5 years ago

Review №88

Rating: 3

Date: 5 years ago

Review №89

Rating: 4

Date: 5 years ago

Review №90

Rating: 5

Date: 5 years ago

Review №91

Rating: 5

Wow. This is the BEST Subway that I have ever come across!!!!!

Date: 5 years ago

Review №92

Rating: 3

Date: 5 years ago

Review №93

Rating: 4

Date: 5 years ago

Review №94

Rating: 4

Date: 5 years ago

Review №95

Rating: 4

Date: 5 years ago

Review №96

Rating: 4

Date: 5 years ago

Review №97

Rating: 3

Date: 6 years ago

Review №98

Rating: 1

My girlfriend always goes to this subway, mainly for convenience because its right up the street from her job. And there is always this older Hispanic lady (I do not know what her name is because she never has her name tag on) who is always beyond rude to her. I only had to witness it once to get my fill of her. But yesterday she went into the empty store to get a sandwich and the employee was sweeping and without being acknowledged she walks to the front of the line and stands there waiting to be served. Assuming there must be someone in the back since the woman is ignoring her and refusing to even acknowledge her existence. After a little more time passes my girlfriend finally ask can she get some help and without a ounce of care, she causally puts the broom down, walks to the counter, without an apology, what can I get you. Her response should have been a written excuse to my job explaining that you are the reason why I returned late from lunch with a sandwich I could only afford to eat half of due to lack of time. Great customer service. She should apply to be a mechanic.

Date: 6 years ago

Review №99

Rating: 5

To start our evening Subway would rank 1 start because, we initially went to the Subway in Walmart in Murphy. They employee there was just flat out rude to my husband and child. My kid cried because of the way this employee spoke to him. So we left and came back to Wylie and went to the Subway across from Wylie High. The two employees there were so nice and understanding to my childs wants. They spoke very respectly. My son read the doors How are we doing? sign. He asked if he could go tell the nice guys how good of a job they did. The guys came to the counter and respectfully engaged in a conversation with my son and let my son compliment them on their awesome work. These two young gentlemen made up for the Murphy Walmart Subways complete ignorance. The two young gentlemen made our family dinner, especially for my kids, one of the most pleasant meals. Because of these two young gentlemen is why this Subway (in Wylie across from Wylie High) gets the 5 stars.

Date: 6 years ago

Review №100

Rating: 4

Subway is a nice place I think that it might be one of my favorite food places to eat at the food is great and the service is for the most part fairy quick subway is a great place and I would absolutely recommend to anyone

Date: 6 years ago

Review №101

Rating: 3

Date: 6 years ago

Review №102

Rating: 4

Facebook

Date: 6 years ago

Review №103

Rating: 4

Meh just a Subways, food is good or bad service is good or bad depends upon the time you go.

Date: 6 years ago

Review №104

Rating: 4

Date: 6 years ago

Review №105

Rating: 5

Love the staff great view of everything around it aswell

Date: 6 years ago

Review №106

Rating: 5

Date: 6 years ago

Review №107

Rating: 5

Date: 6 years ago

Review №108

Rating: 4

My usual spot. Visited bunch of times, so far had only good experience.

Date: 6 years ago

Review №109

Rating: 4

Date: 7 years ago

Review №110

Rating: 4

Great food staff is ok cookies are delicious

Date: 7 years ago

Review №111

Rating: 4

Never had a bad experience here, just some minor annoyances. I usually go during lunch hour so it gets busy, theres this constant atmosphere of rush; especially when it comes to them asking you what you want on your sandwich. I waited patiently like everyone else, no need to get me through the like like the chow line at a military dining facility. I wouldnt suggest going during busy hours but the ingredients and portions are legit.

Date: 7 years ago

Review №112

Rating: 1

This place never has fresh vegetables. All vegetables are transparent and wilted. You can see through the tomatoes and cucumber . The manager just reuse this stuff for a week at a time. Place sucks ass.

Date: 7 years ago

Review №113

Rating: 5

Great service, and beautiful selection of food and drinks

Date: 7 years ago

Review №114

Rating: 3

Date: 8 years ago

Review №115

Rating: 3

They need to improve keeping store clean. Staff/owner need to stop scraping portion servings, tend to be more bread than meat.

Date: 8 years ago

Review №116

Rating: 5

I travel nation wide. I habitually eat subway and this one specifically was #1. Staff was extremely kind and respectful. A line of ten people were in front of me and they were still nice to me even though they just got slammed.

Date: 8 years ago

Review №117

Rating: 1

The staff were extremely rude! Their welcome for the customers sounded annoyed, no eye contact, not even a hint of smiles, they spoke Spanish in front of the customers (p.s. I dont speak Spanish). I simply did not feel welcome, and instead of feeling refreshed after a meal, I was agitated and stressed. I will never go here again. The quality of the food was okay, but not worth the ordering experience.

Date: 10 years ago