Hampton Inn & Suites Houston/Clear Lake-Nasa Area

Review №1

Rating: 4

Pros: Great rooms and services that come with this hotel. Great for couples and families. Also decently quiet. Cons: Views arent all that great, entry cards dont seem to last more than a day. Rooms: Very clean and well maintained Walkability: Very walkable to a nice handful of local restaurants, attractions and stores.

Date: 2 days ago

Review №2

Rating: 1

Don t book too complicated. Front desk made rude remarks during check in like Dude where are you driving from? Why are you booking here Why would you book something without a card So I Booked a hotel incorrectly through booking.com and paid through Apple but they told me I couldn t check in without a card? For one, Ive done it before on many of occasions AT HILTON HOTELS so either this hotel needs to look into adding this feature or they re lying. (I also observed a lady use Apple Pay in front me of me as well) and the front desk ladies (both extremely rude, one of them looked like they were closing and trying to go home) were not trying to be helpful at all both tried to hand the responsibility off to one another. Just unprofessional and not considerate of your guest! Choose one of the hotels near.. Will not be staying again wish I can give it 0 stars!! 9/21

Date: a week ago

Review №3

Rating: 5

Great place. Clean rooms. Good price and breakfast included.

Date: 3 weeks ago

Review №4

Rating: 1

Worst customer service ever. My family and I have been to many Hilton establishments. While my daughter played travel ball, we stayed at their hotels, spending hundreds, if not thousands, of dollars. This is the last reservation we will ever make. I was informed that there would be no penalties for canceling my reservation up to 48 hours before check-in, and there was no deposit required. Today at 9 a.m., I received a phone call from a representative from the hotel off her personal cell phone. Asking me to please provide a payment for a room we didnt even check into. I have never had this happen to me before, not at any single hotel Ive ever stayed at. I did not feel comfortable, and when I started to question the representative, she started to get angry with me. She would not give me her name and hung up on me. I called the number back that she called me from and came to find out it was her personal cell phone. I called back twice for her not to answer. I then decided, with the possibility of fraud and somebody trying to get my card information, I would call the hotel. I tried to call two different times to have the same representative answer the phone and basically tell me good luck trying to find a manager. Theres no one around here to hang up in my face. Not only once, but two times after calling two different times to try to get a representative that would explain to me their policy. I feel like they were trying to get my money because the representative stated that they were sold out and due to the possibility of loss of sales if I did not show up. She wanted me to pay for my room, and I had until 1:00 PM to call back with payment or she was cancelling my reservation. I could not get a word in edgewise. She refused to give me her name. She refused to give me a manager. She refused to give me a corporate number. So I then took it upon myself to call the number on the Hilton Rewards app just to be met with the same attitude and disbelief in my story as they contacted the representative that I supposedly talked to and said that I was the reason that the situation escalated. She hung up on me due to my poor attitude, but lets be honest, who in their right mind in this day and age, with as much fraud going around as it is, would give their card information to somebody on the cell phone? Personal cell phone at that. Then hanging up in somebodys face not only once but three times is very unprofessional. I will refuse to spend any of my money, and I plan on making a Better Business Bureau complaint. I will also be contacting the Texas Attorney Generals office to see if I can get this policy in writing or see what my options are in seeing this issue out and an answer since no one wants to take me Seriously. In making sure this doesnt happen to anyone else again. I have never been treated so poorly, and being a supervisor myself makes me wonder about how their guests are treated. Im also very unsatisfied with how the corporate office handled this situation. I didnt ask for a handout; I didnt ask for a discount. All I wanted was for them to make the situation correct, but they chose to take their employees side over mine. How would I make this information up? How would I get the representatives personal cell phone? And the crazy part is that the corporate person that I spoke to was supposedly a manager and when she asked the representative why, she called off her cellphone. She said they were having problems with their phone system but yet she was able to call me off her cell phone to get my credit card information that was on file and call me but yet they couldnt call out on their phones .I will be following up with my complaints with the Texas Attorney Generals office and the Better Business Bureau because I do not want this to happen to anyone else.

Date: 3 weeks ago

Review №5

Rating: 4

Good location and decent prices. Room needs updating, but so do most in this area.

Date: 3 weeks ago

Review №6

Rating: 2

Rooms are ok seemed not renovated for years. Not my fav Hampton inn....been in better ones in other areas. Nice location though walking distance to many restaurants. Better rooms available at the same price at other hotels.

Date: 3 weeks ago

Review №7

Rating: 4

Somehow I missed to take the pictures so had to take in the car while exiting. This is a usual Hilton Hampton hotel. I could see same rooms and breakfast spreads. Location is good there are several good restaurants nearby also close to tourist spots. Rooms: Opted 2 queen bed room, which was pretty decent.

Date: 3 weeks ago

Review №8

Rating: 3

Rooms need upgrade. It smelled like corn chips and feet. Carpet was nasty. They so called sprayed the room carpet then it just smelled like a nasty bathroom. Pillows bring your own.

Date: 4 weeks ago

Review №9

Rating: 5

The place was really clean. The rooms were nice and big. Stylish as well.

Date: a month ago

Review №10

Rating: 4

Date: a month ago

Review №11

Rating: 4

All staff behind the counter here are always professional and friendly. Spacious and clean rooms. We had stayed here twice, as the kids like the location, close to shopping center, entertainment and various restaurants. Breakfast was also great, well presented and the ladies working during breakfast hours were super friendly. Wish they fixed ice machine on 2nd floor as it wasn t working on both occasions we stayed there.

Date: a month ago

Review №12

Rating: 5

On August 29th I had just arrived from Airport from Denver a young man at the front desk was present I asked if any rooms were available, he answered politely no, so I sat to make a couple of phone calls to see if I can sleep over a family members house. The young man was very polite, patience, and caring it was very late he showed compassion towards me. Knowing I had no place to sleep at that time, Im writing this review because of his professionalism and his demeanor, I had a long trip from Alaska to Hobby and he made my night by allowing me to sit for a minute to get an ok from family member to sleep over there house. Awesome young man I told to always stay humble and kind.

Date: a month ago

Review №13

Rating: 5

Great locale Hotel to catch all that the Greater Clear Lake area has to offer including NASA, Kemah Boardwalk, Pine Gully Park, and The Loan Star Flight Museum. Staff is very helpful and breakfast will not disappoint. You may just get a few too many steps in and if you re on the second floor definitely take the lobby stairs. #hamptoninn #suites #lobby #coffee #webster #clearlake #harriscounty #texas Rooms: Suites and Queen rooms are all very spacious.

Date: a month ago

Review №14

Rating: 4

The hotel was definitely clean all over. It was a bit pricey but my sister and I felt safe. The room was clean and bed ok. The breakfast was nice and lots of good coffee of all kinds. Nice sitting area outside and pool.I choose it because it was close to everything and easy to get in and out. The roll in shower leaked and floors were wet. Not many towels available. Safety: I felt safe and did not see rifraf hanging out by the hotel. I did see the police next door early when we were checking out.

Date: a month ago

Review №15

Rating: 5

Really good place to stay close to Nasa! Free american breakfast. Clean and friendly staff.

Date: a month ago

Review №16

Rating: 1

Do not stay here. They price gouged me. Rate went from $119 to $149 when I extended my stay and they didn t warn me. Manager informed me that the rates were normal. Well, been a Diamond for almost a decade before to know how flexible rates work and when someone is simply sticking it to me. If it s flexible, why does Monday to Sunday cost the same price? I stayed here for 24 nights and it was just a bad experience overall. AC is dated here with mildew smelling air quality. The room quality is $99 at best. The breakfast ladies are awesome. All else isn t worth it unless you are paying less than $100 a night.

Date: 2 months ago

Review №17

Rating: 4

Date: 2 months ago

Review №18

Rating: 2

Date: 2 months ago

Review №19

Rating: 2

Checked in yesterday at 9 pool closed 10, the main reason why we wanted this hotel was for the pool and didnt get to enjoy it. The room was nice but the toilet didnt work in the morning, one of the outlets for the coffee maker didnt work, and none of the remotes changed the channels on either of the two TVs it only turned it off or changed the volume. The breakfast was nice and the room was nice and clean but for ~$150 I expected it to be better than a $40 hotel and it wasnt.

Date: 2 months ago

Review №20

Rating: 5

I recommend it. Very soft beds. The delicious breakfast. And the breakfast ladies are super friendly. Rooms: Clean. Soft beds and pillows. Everything super good

Date: 2 months ago

Review №21

Rating: 5

I don t usually take time to write reviews but I m making time now because I feel that two of the hotel staff employees need recognition. I ve been staying at this particular location during the horrid aftermath of Beryl. The GM Rosharra Martin was so patient and kind to me and my family when I was stressed to the max. This has been a difficult time for me and my family and she accommodated my every need. The very next day I ran into some personal issues and Xiomara took the time to help me out with things that she didn t have to bother with. These ladies are prime examples of how people should be and others around the city need to take lessons from them in hospitality! My family and I want to say THANK YOU SO VERY MUCH. You helped ease a difficult time for us and made it painless. Can t forget to mention how friendly all the staff we encountered were, how clean the rooms were, how prompt housekeeping was and the food was pretty tasty too! Will definitely recommend this hotel to friends and family.

Date: 2 months ago

Review №22

Rating: 5

Date: 2 months ago

Review №23

Rating: 5

Hampton inn & suites Houston.

Date: 3 months ago

Review №24

Rating: 5

Date: 3 months ago

Review №25

Rating: 5

Very nice customer service Rooms: Very clean. Nearby activities: Is a lot to do in Texas , I was visiting from Tennessee. Food and drinks: Lots of restaurants to choose from

Date: 3 months ago

Review №26

Rating: 3

Slightly rough around the edges but clean rooms and good showers. 20 minutes wait to check ain t good in this of ago weather of online check-in and digits keys.

Date: 3 months ago

Review №27

Rating: 2

I just checked in here this afternoon by Today. There was no service at the front desk. We waited for an hour for the receptionist to apply for the room card. The second time I went out and came back, I saw that there was still no receptionist at the front desk, and other guests were still waiting for the receptionist to arrange check-in. It happened twice in one afternoon. I believe this is the normal service of this hotel. In addition, there is no hot water in the room, and there is no maintenance personnel to repair it. If there is hot water, you can only wait until the maintenance personnel go to work tomorrow morning. There is still a musty smell in this room.

Date: 3 months ago

Review №28

Rating: 5

Date: 3 months ago

Review №29

Rating: 5

Very good customer servives.

Date: 3 months ago

Review №30

Rating: 5

Nice place! Very good rooms! Amazing location! The team is top!

Date: 3 months ago

Review №31

Rating: 3

Really wonderful customer service! The hotel, however, was not very clean. The towels that were given to us were damp and the room seemed a little dirty. Also, the beds were excruciating and the pillows needed to be trashed. I would not stay in this location again because of the room quality. However, the staff really was friendly!

Date: 3 months ago

Review №32

Rating: 4

This is the first time I have ever stayed at a Hampton. Breakfast is great. The rooms were nice. My problem is when I got my key, it opened the door and it was someone elses room. There was a guy beside me that was trying to check in and his key did not work. We went back to the desk and she fixed the problem. However, we were not able to ever to sign into the internet for the night. The girl at the front desk had no idea how to do fix it.

Date: 4 months ago

Review №33

Rating: 5

Friendly staff from the front desk to the housekeeping staff. Room was clean. Breakfast was great.

Date: 4 months ago

Review №34

Rating: 4

My kids loved it. Our room did smell kinda wet though.

Date: 4 months ago

Review №35

Rating: 5

Enjoyed our stay. This is a hampton by the book... Big room, clean, strong wifi, a sofa, table. Looks exactly like our first Hampton stay 20 years back in NY, but still - very convenient. A very nice breakfast area. clean. Breakfast was good, fresh. For those familiar with Hampton Inn, you know exactly what you are about to get, and this is very convenient. The stuff at the reception is welcoming and friendly. The hotel is ideally located for visiting NASA space center. There are plenty of restaurants and shops in the area.

Date: 4 months ago

Review №36

Rating: 5

Excellent service Rooms: Comfortable rooms Food and drinks: Very rich and healthy breakfast

Date: 4 months ago

Review №37

Rating: 3

Rooms were adequate, desk clerk informed us that they has an excellent full breakfast but it wasnt either. There was 2 busses of kiddos totalling 101 students. The staff cut the breakfast offered in half to have enough for the kiddos. Bad management of the kitchen manager. no blame on the kids behalf. The kitchen staff was rude and sarcastic to so we went to waffle house. Hilton/Hampton Inn has been going down hill... Think well use Wyndham from now on.

Date: 4 months ago

Review №38

Rating: 4

The breakfast was great. The hotel is older and the rooms definitely have an odor when you walk in but they are clean. The entire hotel needs an update on the rooms and hallways. It s a pretty busy hotel so expect a wait if you arrive at a busy time. They could use more staff for that time. Definitely beats the Holiday Inn in Seabrook we stayed at that was newer though.

Date: 4 months ago

Review №39

Rating: 1

Check in was awful, very unfriendly staff. Rooms: Dirty, needs definite upgrade. Noteworthy details: Elevator broke on evening we arrived. When asked when it would fixed, got a shoulder shrug and was told they would call when they got around to it. Would never stay here again.

Date: 4 months ago

Review №40

Rating: 3

Date: 4 months ago

Review №41

Rating: 5

Date: 5 months ago

Review №42

Rating: 3

Date: 5 months ago

Review №43

Rating: 2

When first walking into your room you re immediately struck by the smell of mildew. This place is old and needs some serious updating. 1 bedroom suite with kitchen only has a single plastic fork. It s a joke. Rooms: Very lacking in quality.

Date: 5 months ago

Review №44

Rating: 1

We ve been Hilton members for awhile and this was our most disappointing stay. The rooms smell strongly of mildew. The carpets and couches are stained and gross. Everything is quite old. And then to top it off, the customer service was almost non existent.

Date: 5 months ago

Review №45

Rating: 1

Date: 5 months ago

Review №46

Rating: 1

There were MOLDY biscuits on the breakfast bar and when my husband brought it to staffs attention he was dismissed and nothing was done to remove the biscuits. The staff was more concerned about a kid trying to make himself a waffle (he looked plenty old enough to handle that waffle maker alone) than properly stocking the food and handling the mold situation. On our second morning they knocked on our door (and tried to open it luckily I had it locked) at 10am to check if we were still here. um yes were still here. Checkout is at 11 and the DO NOT DISTURB sign is on the door for a reason. I was in the middle of changing my sons diaper while she jiggled the doorknob and tried to enter. Really strange place. Wont be staying there again. They also didnt have the digital key option for hilton honors. And I didnt get my 2 complimentary water bottles like I always get at Hilton Hotels.

Date: 6 months ago

Review №47

Rating: 1

Do not stay here. The front desk staff deserves a zero, but thats not an option. The desk agent was away from the desk for 15 minutes when we arrived, and the room we booked was somehow unavailable at check-in so we were given a different, smaller room, which was still being cleaned at 7pm! We were not refunded the difference, but told to check out in the morning and we would be moved to the room we booked for our 2nd night. The fire alarm went off twice in the middle of the night, which was fun. The same issue with our room occurred the second day, with a different agent who was even less helpful, but said she would text a manager, and then proceeded to do anything else for 10 minutes while we stood there holding our bags. We decided to book a room at a different hotel while she ignored us, and left. Save yourself a headache and the lost money, and do not stay here.

Date: 6 months ago

Review №48

Rating: 4

So the service and the continental breakfast were top notch (imo) and the rooms were very clean and very comfortable. I had everything I needed. However, I did have an issue in my room (suite) where only one of the outlets actually worked. And when I say worked I mean held the plug at all. It was either completely loose or just had no power at all to draw from. It was very strange. All the appliances seemed to work alright (though I did not try the coffee maker, admittedly) but the only plug I could get to work for any of my electronics was the one on the bathroom sink. I made it work and it wasnt a huge inconvenience, but it could be a big deal for someone else (especially someone who DOES actually have to work out of the room) so its worth mentioning. Also, pro tip for the TV: try holding the remote over your head if its not working. It can be finicky. Edit: I stayed here again when I came back for business in December, and the hotel appeared to be renovating the ground floor. At any rate, I stayed in a suite again and I did NOT have the same issues with the remotes or the wall plugs, so hopefully that was just an issue with the ground floor that I was on before (and which was being actively addressed by the looks of it.) The AC unit was also newer. Staff was still as awesome as previous! Noteworthy details: I had to visit the ER while I was there (NOT anything to do with the hotel, Im just pregnant and the heavy travel didnt agree with me) and was pleased to note that it is literally a five minute drive away from the hotel, which made my panicked late night trek a lot less stressful lol.

Date: 6 months ago

Review №49

Rating: 5

Date: 7 months ago

Review №50

Rating: 3

Rooms were pretty average but smelled a little weird. We had breakfast in the morning and the lady who was the kitchen staff was so rude. She shouted at a black guy who put a piece of food in his mouth that he cannot eat there. She also yelled at couple of kids who was running in the dining area calling them rats. Better the management educate these people on how to deal with guests.

Date: 7 months ago

Review №51

Rating: 5

Date: 7 months ago

Review №52

Rating: 4

This is a fairly typical Hampton which is our choice of a place to stay. I was disappointed in two things. We had dinner with a grand child and so arrived close to 10. We got the last room so we had no choice. The room was OK but on the fifth(top) floor with only two slow elevators. Second I was informed that there was a $50 deposit which was not previously disclosed which would be refunded assuming no damage. When we checked out and inquired about the timing, I was told that the hotel did it soon but the credit card company took 5-7 days for it to appear. I dont believe that it takes that long. In any case I may pursue it later.

Date: 8 months ago

Review №53

Rating: 5

Highly recommend! Very comfy bed, clean, great staff especially breakfast ladies! Great place. Rooms: Comfy bed and pillows, clean and great water pressure. Food and drinks: Plenty to choose from on every side. Breakfast at hotel was great. Noteworthy details: Beautiful staircase. Lots of space for downtime, great breakfast crew!

Date: 8 months ago

Review №54

Rating: 4

Very good breakfast

Date: 8 months ago

Review №55

Rating: 5

One of the most extensive breakfasts, with 2 types of eggs, potatoes, sausage, biscuits and country gravy, oatmeal, waffles, toast, fruit, pastries, cold cereal, milk, and juice...and cant forget the coffee. Have plain creamer only (no flavor(s)).

Date: 8 months ago

Review №56

Rating: 5

Date: 8 months ago

Review №57

Rating: 5

Date: 9 months ago

Review №58

Rating: 5

The most beautiful Christmas decorations in the breakfast room! The most joyful and nicest breakfast ladies! Definitely a wonderful stay! Thank you so much!

Date: 9 months ago

Review №59

Rating: 5

Friendly, professional and efficient staff. Well maintained hotel, the room was immaculate with comfortable beds and good pillows. Rooms: The room was clean, well maintained and comfortable. Furnishings are modern and comfortable. The bathroom was immaculate, the shower nozzle did leak a little. Safety: Well lit parking lot. Side entry doors are key card use only and the front entrance locks after midnight. Overall, I felt very safe while staying at the hotel.

Date: 9 months ago

Review №60

Rating: 4

This hotel is in an awkward location, you either have to make a huge U turn, theres another U turn near the hotel,but its in a high traffic area. The room was ok, had a musty mold smell. The front desk was courteous and quick. Nearby activities: It has a variety of restaurants near by that are walking distance.

Date: 9 months ago

Review №61

Rating: 5

Outstanding service, from check in to having breakfast. The room was clean, the hotel looks nice, we had no problems. Will be staying here again Rooms: Very clean, everything in good shape,

Date: 10 months ago

Review №62

Rating: 5

Rooms: Clean Walkability: Close to target Rooms : 5/5 |

Date: 10 months ago

Review №63

Rating: 5

Very spacious areas and rooms, comfortable double queen beds, love the kitchen and appliances. Perfect place for all occasions!

Date: 10 months ago

Review №64

Rating: 5

Food and drinks: Everything was good! Rooms

Date: 10 months ago

Review №65

Rating: 5

Great experience. Ms. Nisha at the front desk is courteous, accommodating, and friendly. Makes you feel welcome. Ms. Loretta and Ms. Tammy in the breakfast area are great. They are so pleasant and caring. Comfortable beds, spacious rooms, and delicious breakfast. Best place to stay. Rooms: Comfortable beds and spacious rooms. Food and drinks: Delicious breakfast and great time frame - 6 to 10. Multiple options are well prepared and displayed.

Date: 11 months ago

Review №66

Rating: 1

We stayed on the 4th floor this week. Carpets needed to be cleaned BADLY. The AC was a poor working Swamp cooler. Our room was a damp sauna. Even bathroom floor damp when you walked in. The WHOLE 4th floor smelled of MILDEW. This was our 2nd room on that floor after the mildew smell hit us in the face when we opened the door. Great location and staff but needs serious cleaning and upgrading.

Date: 11 months ago

Review №67

Rating: 5

Friendly and inviting staff. Great breakfast options. Clean and comfortable rooms. Plenty of places to eat nearby. All made for a great overall experience

Date: 11 months ago

Review №68

Rating: 5

Date: a year ago

Review №69

Rating: 5

Hotel is nice, breakfast was decent and location was great. There are several restaurants you can walk to from the hotel.

Date: a year ago

Review №70

Rating: 4

Date: a year ago

Review №71

Rating: 5

Clean ,Quiet, reasonable prices , shampoo and conditioner, soup and lotions are the best.

Date: a year ago

Review №72

Rating: 3

Date: a year ago

Review №73

Rating: 1

Under new ownership and management. I was attending a 7 day class at this Hampton Inn. The staff was great. The GM was rude. They served my instructor a $4000 bill which was not part of his contract. We had to leave the hotel for a different location. They did other things I will not mention in this review. I am not happy with the hotel for this reason and inconvenience.

Date: a year ago

Review №74

Rating: 4

Date: a year ago

Review №75

Rating: 4

Date: a year ago

Review №76

Rating: 3

Surrounded by Restaurants, near to NASA Noteworthy details: Old property, away from downtown and Aiport. Rooms : 3/5 |

Date: a year ago

Review №77

Rating: 1

My AC went out in the middle of the night, I have a pregnant wife and 2 children. I live about a block away. I called to see if I could get a room to stay, but I needed somewhere early due to the heat in our house. I explained this to the front desk lady when I called. She told me the earliest I could check in was 2:00pm. I looked online and they have plenty of rooms available. I ended up calling another hotel nearby, and they were much more accommodating as expected. The lady I talked to, sounded as if she was sleeping when I called and didnt want to talk. This was at 9:43am on September 3, 2023. I wont be staying at a Hampton ever again based on this experience.

Date: a year ago

Review №78

Rating: 2

I m a Hilton Honors Gold status and they didn t provide me a water or snack like most Hampton Inns. The air conditioner was making noises that kept me up so I banged on it and it stopped but unfortunately I couldn t get back to bed. Terrible night of rest. The hallway on the 1st floor had very little air conditioning. Super muggy and warm. On a positive note, the bed was super comfy.

Date: a year ago

Review №79

Rating: 1

Definitely not what would expect from Hilton. Several areas have no air conditioning. Room smells moldy, peeling wall paper, dirty carpeting in the room. Breakfast staff definitely made up for the bad things but this hotel is outdated and old. There was also alot of miscommunication regarding reservations and check in and front desk employees were rude and unhelpful. Dont waste your money staying here . Atmosphere overall is very poor.

Date: a year ago

Review №80

Rating: 5

Date: a year ago

Review №81

Rating: 5

I had the best experience ever in this hotel! Nisha, a evening team member at the receptionist desk was sooooo enviting and pleasant every time I approached the desk. This young lady should be on shift in the bright early mornings to start all guests day off with a warm smile! Please choose this location for a wonderful stay! Rooms: The rooms were kept very clean every day!! Nearby activities: There are numerous restaurants very close to the hotel Safety: Everything was safely structured Walkability: It was very easy to walk about in this hotel Food and drinks: This hotel has the best breakfast I have ever experienced in a hotel.

Date: a year ago

Review №82

Rating: 1

My husband and I just completed a stay at this hotel. We are Diamond members and have grown to expect a certain quality from our stays. This hotel did not meet the mark unfortunately. The elevator has carpet that smelled horrible as soon as we entered, and nasty smudge prints all over the buttons. The first room we entered had a dead roach on the AC unit. We asked if we could be moved to a new room. This request was granted. The rooms overall were dated, with furniture that had spots, and a bathroom that had stains from use. The breakfast wasnt bad...but the space doesnt accommodate the weekend crowd size. The biggest issue was that someone hit our rental car overnight while it was parked in the Diamond parking space. We filled an incident report with the front desk and had the police come take a report. The police pointed out that he didnt see any cameras on the front of the property. How do you not have cameras facing your front entrance and Diamond member spaces? The staff were nice overall...but just not overly impressed by our stay.

Date: a year ago

Review №83

Rating: 2

The odor in the elevators was horrible and it didnt matter what time of day you got in either one of them. The elevators were so slow too, and not because of traffic either. The hallway lighting was dim. It appeared like the carpet in the hallway was the original carpet when you compare it to the room carpet. The room smelled like mildew. We had to spray the carpet in the room with a de-odorizing and disinfectant spray to help with the odor. However, the room furniture was nice and updated. It appears the hotel renovated some because the lobby and room itself seemed to have updated furniture but the in between definitely needs it too! Walkability: Several restaurants in walking distance.

Date: a year ago

Review №84

Rating: 5

Clean and friendly plenty of restaurants within walking distance

Date: a year ago

Review №85

Rating: 5

Date: a year ago

Review №86

Rating: 4

Overall this was a great stay! The room was clean and smelled fresh when we went in. Despite previous reviews that stated the rooms were dirty. The only dirty thing I noticed was dust on the ceiling, which was a popcorn ceiling, from the A/C blowing up there. The hotel provided shampoo, conditioner, soap, lotion, hand soap and a hairdryer. The breakfast was good. The only issue was I reserved and paid online but the clerk required a card to check in, I know this is normal, but he placed a $50 hold on it. I am waiting for those charges to be reversed since I did not use the full $50 in the little concession stand. Once that is completed I will be happy to change the service rating to a higher rating. Rooms: Rooms were nice, clean, comfortable. Nearby activities: Very close to the NASA Space Center. Only a short drive from the Kemah board walk. Food and drinks: There is a Rudys BBQ a short drive away. Joes Crab Shack, Landrys and The Aquarium Restaurant on the Boardwalk are nearby.

Date: a year ago

Review №87

Rating: 4

Date: a year ago

Review №88

Rating: 2

Elevator is malfunction, it doesn t operate as it should. When it reach 4th floor, it make a noise and suddenly stop about 20 sec then automatically going down to 1st floor. I won t risk my life in this kind of service. PS: I am wondering why another elevator is out of service now. Rooms

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 3

A great stay other than the mattress and shower head. Not on the level you typically get at the Hampton.

Date: a year ago

Review №91

Rating: 5

Hampton is always very nice!

Date: a year ago

Review №92

Rating: 5

Very nice clean hotel. Nisha at the front desk was very welcoming. She greeted us with a beautiful smile and a great attitude when we arrived. She recommended places nearby to dine-in. Nisha was just wonderful. She really set the stage for a wonderful experience and a very pleasant stay at this hotel.

Date: a year ago

Review №93

Rating: 5

Excellent facility, location and staff. Rooms: Excellent quality and furnishings Rooms : 5/5 |

Date: a year ago

Review №94

Rating: 1

This was the worst Hampton Inn that I ve ever stayed at. We checked in and the room had a very strong foul odor. The front desk move us to another room with no problem. The second room also has a foul odor but not as strong as the first, so we were content. Lying in bed, I looked up at the ceiling and was disgusted at the filth above me. Close inspection proved that the entire room was filthy as shown in the attached pics. The shower has no water pressure and the tub did not drain. Please find another place for you and your loved ones to stay!

Date: a year ago

Review №95

Rating: 5

I love this location... Its convenient, its in a central location and there are a lot of good options nearby for food, entertainment, and shopping...I love all the chains of Hilton hotels.

Date: a year ago

Review №96

Rating: 5

Good and kind service, great breakfast, nice small pool and workout room, room was clean and comfy. Great place for a quick stay!

Date: a year ago

Review №97

Rating: 5

Nice place Rooms: Rooms are nice Rooms : 5/5 |

Date: a year ago

Review №98

Rating: 3

Cold coffee

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 5

Date: a year ago

Review №101

Rating: 3

Rooms sting like hell, no electrical plug workin on the lights, no place for usb, no way again Rooms: Smells mold, carpet to old and lifting up

Date: a year ago

Review №102

Rating: 5

A spectacular place to rest

Date: a year ago

Review №103

Rating: 5

Dont go through a 3rd party booking. Call the Hotel directly. You will thank me later. Google allows 3rd party to use Hotel name and Logo making you think you are talking to the Hotel. Always ask if this is the actual Hotel Desk.

Date: a year ago

Review №104

Rating: 5

Awesome visit and stay!!! We travel a lot and this has been one of the best and nicest stays in a long time! Very clean, super awesome and nice people, killer awesome breakfast, excellent pool & hot tub, etc. I could go on and on but you get it!! This will definitely be our stay coming to Houston from now on!!

Date: a year ago

Review №105

Rating: 5

Food and drinks: Breakfast was delicious Rooms

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 1

Date: a year ago

Review №109

Rating: 3

Super nice staff. Truly. But this is one of those increasing number of places that is reducing housekeeping services (money! profits!) and unless you specifically request it you won t get your room tidied, trash emptied, coffee replenished or towels replaced (a not insignificant detail that goes unmentioned at check in.) This isn t a big deal for a one night stay but for three night stays it s supremely annoying. Pity.

Date: a year ago

Review №110

Rating: 5

Date: a year ago

Review №111

Rating: 5

Very nice

Date: a year ago

Review №112

Rating: 5

Was a good roomy size 2 queen bed room. Breakfast was tasty and good variety. Very clean & friendly.

Date: a year ago

Review №113

Rating: 4

Date: a year ago

Review №114

Rating: 5

Date: a year ago

Review №115

Rating: 3

Date: a year ago

Review №116

Rating: 5

Nice hotel. The rooms are reasonably sized and clean the beds were very comfortable the shower were hot. The breakfast crew did a great job. They made a tasty meal and obviously cared. Noteworthy details: I really like the way the breakfast staff did.

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 4

Nearby activities: Great location! Close to alot of shops and restaurants. Rooms

Date: a year ago

Review №119

Rating: 3

Date: a year ago

Review №120

Rating: 5

Hotel was very clean, nice, quiet hotel. Friendly staff. Would definitely stay again. Rooms: Very clean.

Date: a year ago

Review №121

Rating: 5

Stayed here the night before a cruise out of Galveston. Since Mardi Gras was going on in Galveston, this hotel was very convenient. In addition, the rooms were very clean and the staff was great! Food and drinks: There are many restaurants close by, including BJS Brewery right across the street. The breakfast in the hotel was great!

Date: a year ago

Review №122

Rating: 5

Stayed here while my nephew was doing a baseball tournament in the area over the weekend. Hotel is clean and comfortable, breakfast was great. Hotel is located in a nice neighborhood and it s easy to get in and out of the parking lot.

Date: a year ago

Review №123

Rating: 4

Date: a year ago

Review №124

Rating: 5

Great location close to Ellington And Air Museum making it a breeze to visit friends and family stationed there. Also, close enough to downtown to really enjoy Houston. Hotel has ample parking freshly renovated indoors and out.

Date: a year ago

Review №125

Rating: 5

Date: a year ago

Review №126

Rating: 3

The size of the suite was nice. The room was clean. However, after waking up we discovered there was a large puddle of water where my husband almost slipped and fell. After investigating, we found the sink had been leaking all night long. We informed the hotel staff as soon as we found it and they said they would have someone come look at it. The beds were awful too. This is probably the most uncomfortable Hampton we have stayed at. The staff was very helpful and professional.

Date: a year ago

Review №127

Rating: 5

Always love staying at Hamptons on our road trips. Location excellent with easy access to NASA and Galveston as well as all points in Houston. Love the breakfast include with room rate. Certainly well worth the extra money to stay in hampton inns.

Date: a year ago

Review №128

Rating: 5

I have stayed at this Hampton Inn on an extended-stay basis from mid-September 2022 into January of 2023. They have rooms with stoves and full-size refrigerators that worked out perfect for me. The management staff (Rosharra and Chloe) and the free breakfast administrators are among the nicest people I have met in the hotel industry. Some of the equipment is getting old and dated, but the willingness and ability of the staff to take care of you is worth 5-stars! Park your car and you can walk to about 50 places to eat within 10-min! Great location. Enjoy your stay...

Date: a year ago

Review №129

Rating: 2

Checked in at the front desk and was given cards to my room. Opened my room door to find someone else s suitcases and belongings inside. Isn t this a security concern? Receptionist said someone else actually checked into the room earlier that was still under my name and credit card general manager on the phone with receptionist offered nothing more besides an obligatory refund for their mistake. We were told no more rooms for my party size. Told us to look elsewhere. Pretty much ruined my evening. Disappointed with the Hilton brand allowing this to happen in the first place. Gave two stars because receptionist was nice at least.

Date: a year ago

Review №130

Rating: 5

Nice place e, clean and great service. Would recommend.

Date: a year ago

Review №131

Rating: 5

Very nice accommodations

Date: a year ago

Review №132

Rating: 5

Date: a year ago

Review №133

Rating: 5

Very nice rooms clean everything in order. Good service. Great recreation and nice swimming area. Breakfast was great plenty of verities to choose from. I would recommend it to anyone if you want to spend the money. I will go back if Im ever in the area again.

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 5

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 3

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 3

Date: a year ago

Review №140

Rating: 5

Overall, I had a great experience with the Hampton Inn & Suites Houston/Clear Lake-Nasa. The staff was incredibly helpful, and the amenities, and accessibility were great. The accessible room was clean, and this hotel was perfect for our organization.

Date: a year ago

Review №141

Rating: 5

Excellent room quality and near a wide variety of shops and services.

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 5

Its clean, the room is spacious, and its close to NASA. There are many shopping malls and restaurants nearby, such as Costco and Target.

Date: a year ago

Review №144

Rating: 5

We were highly satisfied with our stay here. The staff were friendly and accommodating for our needs, group of 30. Breakfast was great and the ladies in charge of it were very kind and helpful. The rooms were nice, clean, and comfortable. Highly recommended!

Date: a year ago

Review №145

Rating: 3

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 5

Good location of the hotel since there are many restaurants & squares to visit, the place is very cozy and always clean.

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

Hotel well located for visiting the Space Center. Spacious room, well equipped, very comfortable bedding. Hearty breakfast

Date: a year ago

Review №151

Rating: 5

Lovely hotel, smelled and was clean, modern, seamless stay with friendly service! Breakfast was delicious!

Date: a year ago

Review №152

Rating: 5

Its what we needed for our stay near Houston. Nice hotel. Typically quiet. Rooms are good and clean too.

Date: 2 years ago

Review №153

Rating: 5

Date: 2 years ago

Review №154

Rating: 4

I enjoyed my stay! Check in was very easy, my room was clean and comfortable, ready early. The AC didn t work as well as it could have but that was ok. Hot showers, clean restroom. Breakfast was SO good! Plenty of options, cold juices, hot waffles and well staffed. Thank you again for making my stay so comfortable. Great pool and delicious restaurants within walking distance (Angelina s was amazing)

Date: 2 years ago

Review №155

Rating: 5

Date: 2 years ago

Review №156

Rating: 3

Stayed in kitchen suite that had nice view of pool. Was little dated and sofa was horrible. Pool and hottub was great. The internet speed was around standard 30mbs. Not many pots and pans or utensils in kitchen. The air conditioners one in living room kitchen was okay but one in bedroom keep cutting off at night and got hot. The elevator s were both working but really hot, slow and dated. Also one elevator says your on 2nd floor when really on 1st which is confusing. Breakfast was great and kitchen staff was friendly. Most front desk staff were okay but one whos name starts with Zia was lost and messed up my reservation extention which made me have to change keys twice and go back to desk to fix next day.

Date: 2 years ago

Review №157

Rating: 3

Not well maintained, add $20/night to park your car (ridiculous!), good location.

Date: 2 years ago

Review №158

Rating: 2

Rooms smells like urine. Microwave old and makes aloud noise, Air conditioning system not working well. Carpet and bed spread have smell. Could not stay had to leave before my time. Room was not ready on arrival had to settle for what was ready. Customer service very unfriendly and no apology for room not ready. Check in was 3pm arrived at 4pm.

Date: 2 years ago

Review №159

Rating: 5

Date: 2 years ago

Review №160

Rating: 5

Hampton inn and suites of Webster was perfect for our family stay. We enjoyed the hotel room with comfortable bedding. The pool was kept very clean and spacious for us family of 5 to swim in along with others. The hottub was and extra bonus!! Breakfast the following morning had no complaints. We got to breakfast around 8 and the staff were refilling everything. High quality food with lots of choices something for everyone. They had NASA coupons for us and we are highly satisfied over all

Date: 2 years ago

Review №161

Rating: 1

The building is very old, the elevator makes a lot of noise, I think it is because it is very old, the breakfast area is all dirty, the room that we had had a very bad smell, the corridors have a bad smell, I do not recommend them, I let myself be carried away by the good comments but when I arrived at the hotel it was the opposite I do not recommend it, and the lady at the desk with a very bad attitude to attend to the guests

Date: 2 years ago

Review №162

Rating: 3

Reserved this for husband and pictures on website of rooms is not the same as what he walked into. Rooms were musky and elevators smelled of body odor. He is cold nature and said he had to turn ac down to 65 to cool room. Very disappointed!

Date: 2 years ago

Review №163

Rating: 5

Date: 2 years ago

Review №164

Rating: 3

The not so good points: The room had a musty smell. The carpet looks old. The bathroom edges are rough. the water leaks out sower curtain. Add glass doors to the tub area. The sink in the bathroom looks very old. the bathroom could use a good paint job. Good points, the AC was great. The bed was comfortable. I enjoyed premium channels on Dish. the desk and extra couch with table were very good. The refrigerator kept my water cold!! and you had a hair dryer which is always a plus. I did like the curtains, nice black out from the sun especially in the mornings. The breakfast was good. I had 1 waffle and eggs. the coffee was good too. I enjoyed the sitting area. I dont think the sitting area gets enough attention, tables and chairs were dirty. I did not get to enjoy the pool this time but i will be back in October and hope to have time then. Thank you.

Date: 2 years ago

Review №165

Rating: 1

Very bad mildew smell, room not cleaned well we kept hearing something in the wall like a rodent. Will not stay here again, I told front desk and all they did was come spray air freshener. All of the rooms need carpet redone and rooms remodeled. Rooms definitely need to be blocked off to get the mold and mildew smell removed.

Date: 2 years ago

Review №166

Rating: 5

Date: 2 years ago

Review №167

Rating: 5

Cristal was the biggest sweetheart and we had a wonderful time. Really cool pool and hot tub!

Date: 2 years ago

Review №168

Rating: 5

Date: 2 years ago

Review №169

Rating: 1

There was a bad smell in our room when we first came in. Possibly because of the AC. We called the front desk and ask to move to another room but was informed other rooms have a more expensive rate. Dont recommend this place.

Date: 2 years ago

Review №170

Rating: 5

When my daughter took me to Houston to see NASA, she booked us a room in the Hampton motel, close to NASA! The service was A+++ Everything was clean and organized and beautifully coordinated so that you felt comfortable and relaxed! The Hampton added to my memories of visiting NASA and staying at the Hampton!

Date: 2 years ago

Review №171

Rating: 4

Room was spacious. Clean. Staff polite.

Date: 2 years ago

Review №172

Rating: 5

Date: 2 years ago

Review №173

Rating: 4

Date: 2 years ago

Review №174

Rating: 1

Rooms are not clean or hygienic, found dead roaches and left over food and beverage cans on carpets. Although they advertise rooms to have kitchen but no stove, dead washer, no utensils supplied. Wont recommend to stay.

Date: 2 years ago

Review №175

Rating: 5

Pleasant stay. Free breakfast a plus.

Date: 2 years ago

Review №176

Rating: 5

Excellent service and very comfortable room

Date: 2 years ago

Review №177

Rating: 5

Great location to get away from the hustle and bustle of Houston. The breakfast is great. Great room service. Very clean hotel.

Date: 2 years ago

Review №178

Rating: 4

Date: 2 years ago

Review №179

Rating: 5

Good hotel, plenty of places to eat within walking distance. Ac in our room was mediocre but everything else was great.

Date: 2 years ago

Review №180

Rating: 4

Date: 2 years ago

Review №181

Rating: 5

Xommria was amazing and definitely set the tone of our stay. Hotel hallways were hot a little outdated but rooms were really nice & the AC worked really well. The water pressure was amazing for a nice hot shower in the morning. Breakfast was really good and as many times that Ive stayed at Hilton properties this was the first having buttermilk Biscuits.. they WERE SO GOOD.... EVERYTHING WAS GOOD

Date: 2 years ago

Review №182

Rating: 5

The location is great, proximate to restaurants and night life, clean, and safe. The staff is excellent. Try Sushi Coast nearby or run down to Juan Big Burrito for a killer breakfast burrito. A great hotel.

Date: 2 years ago

Review №183

Rating: 4

Date: 2 years ago

Review №184

Rating: 5

Amazing place to stay, friendly staff the people are Great.

Date: 2 years ago

Review №185

Rating: 5

This hotel was very clean. Service was prompt and friendly, and the hotel provided everything I expected. A very good value for someone who does not like dirty or questionable locations. Also, in an excellent location for the ClearLake area.

Date: 2 years ago

Review №186

Rating: 5

Date: 2 years ago

Review №187

Rating: 4

Reasonable for the price but I agree with many of the comments here. The room was clean, decent for the cost, and just what I needed for one night. The individual at the front desk seemed to question that I checked in on the app, and I didnt see any staff wearing masks -- if that is something you are looking for. Rooms are dated/dark, and mine only had a view of the central roof and a wall. Breakfast was nice but the raisin bran dispenser didnt work at all. I appreciated the selection. I didnt experience any noise or other issues. Pool looked well taken care of but very small.

Date: 2 years ago

Review №188

Rating: 4

Friendly staff, breakfast is mostly good, as with the other Hampton reviews I have written, just really do not care for the egg omelets. Rooms are clean and nice, love the location on this one, there is pretty easy access to kemah or webster depending on where you are wanting to visit in the area. And its far enough off 146 you can get in and out pretty easy with all the construction.

Date: 2 years ago

Review №189

Rating: 2

Rooms smelled of mildew. We went through 4 different rooms before we found one that didnt smell awful, and we had to pay extra to get it. It seems that most of the rooms on the higher floors have this problem, probably because they are used less often and then hot and humid weather causes mildew. After speaking to a manager, we were refunded the difference in pricing, so we didnt end up paying extra.

Date: 2 years ago

Review №190

Rating: 3

Our room smelled very musty.

Date: 2 years ago

Review №191

Rating: 5

Date: 2 years ago

Review №192

Rating: 4

Stayed 4 nights, it s convenient to restaurants, shopping and NASA. The rooms were clean, they have a good breakfast and the price was fair. They do service the rooms on a limited basis and you don t have to ask, this is one of my pet peeves with hotels now since they raised the prices but are maintaining limited services.

Date: 2 years ago

Review №193

Rating: 4

Date: 2 years ago

Review №194

Rating: 1

By far the WORST experience ever- terrible customer service- absolutely NO consideration or respect for guests. Worst of all was the landscaping crew at 7:30 in the morning blowing an extremely loud leaf blower directly at my window. I called the front desk to complain, and they did nothing. The elevator maintenance room (directly across from my room) made awful, banging noises literally every 30 seconds from 3am-4am, the front desk wouldn t move me. The unprofessionalism and lack of consideration for the guests here is unacceptable- NOT at all up to Hilton standards (and I know, I m a platinum elite member, meaning I spend more time in hotels than I do at home).

Date: 2 years ago

Review №195

Rating: 5

Had a great time in this area. Easy access to the Galveston port & NASA

Date: 2 years ago

Review №196

Rating: 5

Nice stay. Checked in on the app and then Aramis helped with room adjustment due a musty smell in the first room. He was pretty accommodating coming in person to check out new room with us at midnight by the way. Thanks Aramis for a pleasant demeanor that time of night. Spent four nights. Comfortable bed and clean. Definitely dated. Bathroom needs to be touched up so that the stains on wall paper and tub area are gone but overall good experience. Those things are minor because everything worked well. Shower had powerful flow. Housekeeping comes daily unless you hang the sign on the door. They could use a towel bar for hanging hand towel and a hook in the shower for hang wash cloths. Breakfast was tasty and good temperature. Never ran out of food. Loretta handled breakfast while we were there. Always with a smile. If you stay here you will be pleased. There s alot of options to dine in the area. Must go to Cookshack for ribs and chicken-3 minutes drive. NASA spce center 10 minutes away. Also Voodoo doughnuts and Pinkerton BBq are a must though 30 minutes away.

Date: 2 years ago

Review №197

Rating: 5

My family has been homeless since the 28th. The General Manager of this location has bent over backwards to make sure our stay was enjoyable and Safe... My Kudos to the Wonderful Staff here...

Date: 2 years ago

Review №198

Rating: 5

Date: 2 years ago

Review №199

Rating: 4

Date: 2 years ago

Review №200

Rating: 3

Date: 2 years ago