Hilton Waco

Review №1

Rating: 1

This hotel is outdated and definitely needs some TLC to represent the Hilton Brand. The outside pool area is very nice and looks relaxing. But the room in particular room 415 is very old and outdated. Our room had the ceiling peeling in the shower. it looks like other repair work was done to the restroom. We were there last week for a conference. There were no other rooms available so we were stuck in this room. My husband s employer definitely should receive a reimbursement. The owners of his company are silver members and we are diamond members. I will never stay here again.

Date: 2 days ago

Review №2

Rating: 3

The only issue is the bed is so uncomfortable that our backs and hips were in so much pain the next day. Otherwise it was perfect. Beds are too soft.

Date: a week ago

Review №3

Rating: 4

Date: 2 weeks ago

Review №4

Rating: 5

Date: 3 weeks ago

Review №5

Rating: 5

Date: a month ago

Review №6

Rating: 5

Its old, but nice. The outdoor area by the pool is cool! The Staff is very friendly and accommodating. Plus, just walk across the street and enjoy a cold drink at Ninfas!

Date: a month ago

Review №7

Rating: 5

Date: a month ago

Review №8

Rating: 3

Date: a month ago

Review №9

Rating: 5

Breakfast team was amazing! April was so kind and extremely helpful. Ask for April if you stay there!!!!

Date: a month ago

Review №10

Rating: 4

Ive reviewed this property in the past (2 years ago) and Im back to let someone know that this is one of the very few places Id stay for leisure. Im a crew member and this is my airlines hotel of choice when in this city. Ive been with my airline for almost 3 years so my relationship with this Hilton has been that strong too. Id like to say, the consistency with the front desk agents takes me back to when I was a Hilton employee. Maybe its because we are crew and have a contract here but the consistent feeling of being spoiled, the consistent kindness and efficiency Ive always experienced here has to be commended. Thank you so much Hilton Waco for the consistent welcome, even when weve checked in at 1am. The rooms well, they could use a facelift but clean sheets and towels are always there and thats never missed a beat. The gym facilities as well as pool area is very pleasant and always clean. And the location is everything.

Date: a month ago

Review №11

Rating: 5

Date: 2 months ago

Review №12

Rating: 5

Great hotel

Date: 2 months ago

Review №13

Rating: 5

Date: 2 months ago

Review №14

Rating: 4

Date: 2 months ago

Review №15

Rating: 5

Waiting for service during dinner was a little slow, The food was not too good I ordered jumbo cocktail shrimp and the sauce was thick and sweet. They have a great selection for breakfast. Other than dinner, Hilton service is GREAT!

Date: 2 months ago

Review №16

Rating: 1

Incompetent staff. Dont stay here. I booked a one-night Hilton Honors stay using points. When I checked in and went to my assigned room, it was already occupied. These idiots gave my room away. It took about 15 minutes for the receptionist to figure out what to do, and they still screwed it up. They gave me a new room and told me the cost. I told them it was a HH rewards stay. They charged me $144 for the room anyway, almost a month later! Ive stayed here many times, but never again. Unacceptable!

Date: 2 months ago

Review №17

Rating: 5

Staff went above and beyond to accommodate all of our needs! Great restaurant and bar! Rooms: Very comfortable and clean! Nearby activities: Baylor, Magnolia Farms, Downtown Waco, Texas Ranger Museum, and Czech Stop. Safety: Park your vehicle in the convention center parking, they have cameras. Walkability: Plenty of places to walk to from the hotel! Food and drinks: The restaurant is under-rated! Great service and great food!

Date: 2 months ago

Review №18

Rating: 1

First off, the check in staff could not have been less engaged. Our room needed a lot of love, the bathroom shower rod was bent and kept the shower curtain from containing the water, the damage from the water was unkept, our bathroom outlet did not work. Stay out of room 406, moreover, stay somewhere else. It wasnt worth the money. Hilton should take note. Side note, this post wouldnt allow photos, which I took.

Date: 2 months ago

Review №19

Rating: 5

Date: 2 months ago

Review №20

Rating: 2

Date: 2 months ago

Review №21

Rating: 4

Date: 2 months ago

Review №22

Rating: 5

Great experience

Date: 2 months ago

Review №23

Rating: 2

Bring your own towel. Seem to be a shortage at hotel. Lobby staff seem to either be new or distracted. Breakfast staff amazing and only good part of stay. Rooms: 3 towels for 4 people. Room next to elevator not recommended. And hopefully not loud guests as walls pretty thin. Walkability: Close to restaurants and places we were visiting. Noteworthy details: Friendly breakfast staff amazing

Date: 3 months ago

Review №24

Rating: 5

I travel with the State of Texas, and this is my go-to hotel whenever I travel to Waco. Location is perfect for me with easy access to IH 35. The staff are always friendly and willing to help you with any additional requests Food and drinks: Restaurant on site and the breakfast is wonderful .

Date: 3 months ago

Review №25

Rating: 3

Very nice hotel, but the wifi is terrible. Seriously, its unusable. Shame for such a nice hotel.

Date: 3 months ago

Review №26

Rating: 5

Was only here for a conference and didnt stay at the hotel. There was some wifi connection issues as well as mic issues for the speakers. Otherwise, location and food has been great!

Date: 3 months ago

Review №27

Rating: 5

Date: 3 months ago

Review №28

Rating: 5

Date: 3 months ago

Review №29

Rating: 5

Date: 3 months ago

Review №30

Rating: 5

This property has a great location and very friendly staff. Great representation of an older but well maintained Hilton Property. The rooms are clean but the bathrooms could use some updating. Would stay here again!

Date: 3 months ago

Review №31

Rating: 5

Very comfortable

Date: 3 months ago

Review №32

Rating: 1

This is likely the hotel that will end my attempt at continued loyalty to the Hilton Brand. To understand, over 10 years ago another Hilton hotel completely screwed me on my wedding night. I didnt set foot in a Hilton Branded hotel for over 10 years, instead preferring Hyatt and Drury Inns. I decided to give Hilton another shot and it only took 2.5 years for Hilton, specifically this hotel to screw it up again. And I travel for work regularly, having earned Diamond since my return by staying in Hilton properties. Despite trying to get a manager to call me back to discuss the issue (I spoke to front desk), they never did. And when I reached out to Hilton, they didnt even address my real issue. It wouldnt have cost Hilton any more money to help me out. In fact, my proposal would have cost me more money and ultimately given more money to Hilton properties. Instead, Ive now spent thousands of dollars at non-Hilton properties as a result of this hotel. So, give your loyalty to a brand the actually does things to reward loyalty. 10 years using Hyatt and Drury properties and not one major issue. Hilton made it 2.5 years. If someone from Hilton wants to respond, you already have my info, you can figure it out and call me. Ill gladly change my mind if I can get an appropriate response.

Date: 3 months ago

Review №33

Rating: 5

This bridge is in front of the hotel. All very nice

Date: 4 months ago

Review №34

Rating: 5

We stay here every year. Saff is always awesome, hotel/rooms are clean. Always a pleasant experience.

Date: 4 months ago

Review №35

Rating: 5

Date: 4 months ago

Review №36

Rating: 4

Date: 4 months ago

Review №37

Rating: 5

Date: 4 months ago

Review №38

Rating: 3

Date: 4 months ago

Review №39

Rating: 4

A little older place but very nice.

Date: 4 months ago

Review №40

Rating: 3

Nice place, but the toilet seats were falling off in the womens restroom. I told them about it, went back later, and it was worse. They didnt even have someone fix it. It just needed bolts. Went to the next stall and the same thing.

Date: 4 months ago

Review №41

Rating: 5

Date: 4 months ago

Review №42

Rating: 5

Excellent service!!!

Date: 5 months ago

Review №43

Rating: 1

Date: 5 months ago

Review №44

Rating: 5

Date: 5 months ago

Review №45

Rating: 5

Wonderful hotel! I booked it for a school event where I was brining in a few rooms full of students. They were very professional and calm despite the hectic time with all the schools checking in. Very accommodating and patient with the kids.

Date: 5 months ago

Review №46

Rating: 5

Date: 5 months ago

Review №47

Rating: 3

The outside is beautiful however the rooms, the rooms on the floor we were on the rooms are out dated. They smell like mold. The bathroom really need an update. Very dark lighting. Dark makes the room look small. Rooms: Afraid to

Date: 5 months ago

Review №48

Rating: 4

The room appeared clean; there was a plasma T. V. (dont let the rabbit ears on the emoji fool you) , coffee machine with tea and coffee options and a small refrigerator. The bed and pillows were soo comfortable. The bathroom needs a bit more effort put into it. We found mold on the tiles and around the safety handle bar. This issue was addressed and handled promptly. Breakfast came with the price of the room for 2 guests. I choose this hotel because of the Hilton reputation and its proximity to the tourist sites. We had a nice visit in Waco and will be returning again. Nearby activities: The suspension bridge, Historic Elm st, Magnolia Silos, Hotel 1928, The Dr Pepper museum, Texas Ranger museum, Baylor University bear habitat , plenty of chain restaurants, Sascees Soul Food restaurants are all within a 6 mile or so radius of ea other Walkability: If you find a good parking spot in the downtown area, most of the tourist sites mentioned are within walking distance, for a reasonably healthy person.

Date: 6 months ago

Review №49

Rating: 1

Front desk manager utterly rude and disrespectful towards customers, ADA and meeting the needs of guest. Rickey Mazsa, avoid at all cost. Courtyard across the way is very nice.

Date: 6 months ago

Review №50

Rating: 3

We stayed here for our Baylor visit. Conveniently located with easy, free parking. Lots of food options right across the street and a fun dive bar that was open until at least midnight with pool tables and an arcade win! However, the hotel itself is in need of upgrades and was very, very loud. There was a train that went though in the middle of the night that blasted its horn the entire time. In fairness, you would have heard this no matter what hotel you chose in downtown Waco but more modern, soundproof windows might have helped. Door closures were unusually loud and we had what sounded like a heavy metal banging in our rooms about every 15 minutes all night long. Possibly an HVAC issue? Also, minor issue but sort of indicative of the whole experience no limes at the bar. Really? We will avoid staying here again even though we are generally Hilton chain loyalists.

Date: 6 months ago

Review №51

Rating: 5

PATRICK went above expectations to make our stay over the top! He had maintenance light the outdoor firepit for us & EVEN brought our food out to us!!! This has been a wonderful trip to Waco!!

Date: 6 months ago

Review №52

Rating: 5

Date: 6 months ago

Review №53

Rating: 4

The hotel has a fantastic location, but the hotel is a bit old. For me, the bathrooms need to be renovated, and the facade is also poor for a hotel in this location. I asked a receptionist to make a call for me. He just looked at me clearly, I had the feeling he didnt want to understand me. He wasnt interested in my problem at all and didnt respond to me.

Date: 6 months ago

Review №54

Rating: 5

Date: 6 months ago

Review №55

Rating: 5

Extremely friendly staff, rooms were clean, had a great experience.

Date: 6 months ago

Review №56

Rating: 5

Beautiful hotel

Date: 6 months ago

Review №57

Rating: 5

Date: 6 months ago

Review №58

Rating: 4

Good location

Date: 6 months ago

Review №59

Rating: 5

Hard to tell in the photo but this hotel did a wonderful job accommodating the nearby wildlife. Beautiful bird nest made of recycled trash from the hotel parking lot, truly a wonderful sight. Hotel room could be better tho. Rooms

Date: 7 months ago

Review №60

Rating: 3

Date: 7 months ago

Review №61

Rating: 4

It s a little worn out the service is a little slow the locations perfect it s in the heart of town. The convention center connected to. It is very convenient but there s never enough rooms and there s always a wait. It s not a place I like to go. Walkability: What I could say is that I m able to walk from there to nearby food trucks and restaurants so I don t have to drive around

Date: 7 months ago

Review №62

Rating: 2

The outside pool area is beautiful, the inside of the rooms, not so much. Bed was squeaky and old. The walk in shower leaked all the way out into the room making the floor so slick, glad we did not fall. They put us in a handicap room, and all tht water is a hazard. The room was very outdated. One of the other guest in another room had no hot water for 2 days. This is more a 2.5 star hotel, not 3.5-4 as rated. The front desk people were less than friendly, seemed overwhelmed, and like we were bothering them on check in.

Date: 7 months ago

Review №63

Rating: 5

Date: 7 months ago

Review №64

Rating: 4

I have stayed at this property three times in recent months. The rooms are great, the front desk staff is accommodating and friendly and overall its a nice hotel. Yes I would recommend it to friends. The breakfast in the morning is exactly what I would expect for Texas, its the only time I get to eat biscuits and gravy and its good. I dont often feel the need to put a negative comment but this one cant go overlooked. The bartender that works in the afternoons; his name is Danny is an outright imbecile. Hes unprofessional, unkept and talks to you like youre one of his drinking buddies, not like youre a guest at a legacy brand hotel.. Not what I would expect at a Hilton property. He should display a more professionalism and decorum when hes at work. For example, when I was there last week, he was more interested in his cell phone and playing music to entertain himself than taking care of the customers that were paying. I would avoid this guy at all cost, hes an aggravating embarrassment to the Hilton brand and this property.

Date: 7 months ago

Review №65

Rating: 4

Nice and clean, quiet, didn t have much experience with service or staff. It was all normal and decent. The area is good it felt safe and we even left stuff strapped on top of our car without worrying. I enjoyed the stay. Good price good place. Overall 4.5/5

Date: 8 months ago

Review №66

Rating: 5

Great experience. Staff was friendly and professional

Date: 8 months ago

Review №67

Rating: 5

Great hotel. Great breakfast with very nice service.

Date: 8 months ago

Review №68

Rating: 5

The breakfast while they had a good variety. It tasted like it was all frozen food.

Date: 8 months ago

Review №69

Rating: 4

Date: 8 months ago

Review №70

Rating: 5

Easy check in and very kind staff.

Date: 8 months ago

Review №71

Rating: 4

Nice hotel, breakfast was good and check out is at 12pm so thats convenient. Its located right next to the waco convention center, 15 steps and youre there.

Date: 8 months ago

Review №72

Rating: 5

First class service enjoyed our stay

Date: 8 months ago

Review №73

Rating: 4

Date: 9 months ago

Review №74

Rating: 5

We just ate breakfast as guests of a couple and the hostess was delightful.

Date: 9 months ago

Review №75

Rating: 5

Great hotel and great location. Awesome place to spend New Years Eve 2023 to New Year 2024. Right across from the hotel and all around are endless options of gift shops, restraunts/bars, parks/walking trails, statues/ bridges, monuments, and all sorts of fun entertainment. Everything upon arrival from the hotel itself to its friendly staff was very open and welcoming. My room was also clean, welcoming, well organized, and spacious. Only downfall for me as a flight attendant is there was no microwave in my hotel room. Other than that, I had a mini fridge and a coffee maker. Definitely recommend it if youre looking for a nice hotel stay that checks all the boxes. Note that there is no loud music or noise during your stay. The entertainment is a nice walk away from the hotel, so theres no loud noise or disturbance of any kind.

Date: 9 months ago

Review №76

Rating: 3

Nice staff but a super dated hotel inside and out

Date: 9 months ago

Review №77

Rating: 5

BOTH Waco Marriott Spring Hill Suites left my family without a place to stay at Christmas even though I m a gold elite and had a reservation. The hotels are having major issues and employees that didn t know what to do that I won t get into here. We showed up here at the Hilton at 3am in the morning with no place to stay. They got us a room and took care of us. I will only stay at this Hilton from now on when we come to Waco a couple times a year. I imagine the employees will say they were only doing their job. But to us, your kindness was appreciated and you saved our vacation.. we were almost going to just drive home. We wish Hilton a very Merry Christmas. thank you and God bless you

Date: 9 months ago

Review №78

Rating: 5

Breakfast buffet was amazing and all the ladies working were so nice and happy! Beds were super comfortable and we slept well!

Date: 9 months ago

Review №79

Rating: 5

I love this place. Everyone is always nice and helpful.

Date: 9 months ago

Review №80

Rating: 5

Im a loyal Hilton person and the Hilton in dwntwn Waco did not disappoint. Great staff throughout from management to maintenance. Ill be back

Date: 9 months ago

Review №81

Rating: 5

Here on business and the service is wonderful. Loved Carla the housekeeper!! The firepit was wonderful during the chilly day.

Date: 9 months ago

Review №82

Rating: 3

Date: 9 months ago

Review №83

Rating: 5

Date: 10 months ago

Review №84

Rating: 5

Date: 10 months ago

Review №85

Rating: 5

Date: 10 months ago

Review №86

Rating: 5

Date: 10 months ago

Review №87

Rating: 5

Booked a room with 2 Queen beds during Thanksgiving week. Staff (front desk) was pleasant and accommodating. My daughter and I didnt spend much time in our room but found everything just right. The view was lovely. I would definitely return.

Date: 10 months ago

Review №88

Rating: 4

One of my favorite hotels but they discontinued the executive lounge, big draw for me and big mistake for them. Rooms: Best beds ever

Date: 10 months ago

Review №89

Rating: 5

Date: 10 months ago

Review №90

Rating: 4

Nice hotel for Waco.

Date: 10 months ago

Review №91

Rating: 3

not to my standards for a Hilton at all Walkability: close to dinning Rooms : 3/5 |

Date: 10 months ago

Review №92

Rating: 1

Room 220 has bed bugs. Stayed there and got bites. Good place and location but pls take care of this.

Date: 10 months ago

Review №93

Rating: 4

Had a pleasant stay in Waco for work at the Hilton. Plenty of parking, good check-in, friendly staff, and large room. Room was clean but a bit outdated. Could stand an update or two. Small changes would make a big difference! But the room stayed cold and the bed was cozy! There was a hole in the wall at the water connection to the toilet that needs to be covered. It s the little things that make a difference to me. Would stay here again on my next trip.

Date: 10 months ago

Review №94

Rating: 4

No more free breakfast! Not even for Dimond members.

Date: 11 months ago

Review №95

Rating: 4

Staff was friendly and room was nice and clean. Stayed on the 11th floor and the views overlooking the river was great. The room definitely needs major updates though, cause the design and furniture seems really old. The shower pressure was mid.. Overall would stay again

Date: 11 months ago

Review №96

Rating: 5

Excellent dinner with delicious menu. I advise. Food and drinks: Ordered sirloin fillet with excellent mashed potatoes.

Date: 11 months ago

Review №97

Rating: 5

Date: 11 months ago

Review №98

Rating: 4

Date: 11 months ago

Review №99

Rating: 5

Great hotel, the staff is super friendly and the rooms are spacious and clean. I would recommend anyone coming to Waco to stay here at the Waco Hilton. Rooms: Very spacious, nice bathrooms, beds and bedding are wonderful. Safety: No safety issues in or around the hotel.

Date: 11 months ago

Review №100

Rating: 5

My only complaint that the room felt a little stuffy, but aside from that the staff was amazing, the food was great, the bar was fun, I didnt enjoy the pool but I saw it and it looked really nice! I was there for an event and had a blast.

Date: 11 months ago

Review №101

Rating: 5

Date: 11 months ago

Review №102

Rating: 4

Date: 11 months ago

Review №103

Rating: 5

Date: 11 months ago

Review №104

Rating: 5

Breakfast is the Best

Date: a year ago

Review №105

Rating: 1

Great location, excellent front staff in Jeffrey & Miguel especially, and terrible + rude housekeeping staff. They housekeeping staff who knocked on the door in the morning even with the do not disturb sign out & instead of apologizing was more like - get out of your room- is not appreciated.

Date: a year ago

Review №106

Rating: 5

Texas pride. Tip of the hat to the owner and staff. I ve had good hotel experiences. This experience was noticeably the best. Thank you! Rooms: Very clean Nearby activities: Very close to events Walkability: Very close to everything.

Date: a year ago

Review №107

Rating: 5

Great rooms,

Date: a year ago

Review №108

Rating: 5

Date: a year ago

Review №109

Rating: 4

Always stay here due to location.

Date: a year ago

Review №110

Rating: 5

Date: a year ago

Review №111

Rating: 4

Very nice hotel with great jazz and fun surroundings. Walkability: Lots to see in the park across the street. Hotel highlights Quiet

Date: a year ago

Review №112

Rating: 5

The hotel was so nice and clean. Always smelled very nice, and we really enjoyed our stay. No complaints at all. We had a great view and this hotels location is perfect for walking to local places to eat and shop.

Date: a year ago

Review №113

Rating: 4

Date: a year ago

Review №114

Rating: 5

Date: a year ago

Review №115

Rating: 4

Great location for walking around, rooms were ok nothing special. Hotel bar was an added bonus. Breakfast at the hotel was not worth it, although the staff was great!

Date: a year ago

Review №116

Rating: 5

Loved everything about this hotel. Staff was excellent this hotel should be used as a model and training for all Hiltons.

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 4

Great place to stay. Close to Baylor and all the downtown Waco stuff!

Date: a year ago

Review №119

Rating: 5

The hotel is in great location, great views,the room was clean the bed very comfortable. Weve stayed many times and will continue to stay here whenever we visit Waco.

Date: a year ago

Review №120

Rating: 4

Great hotel- showing its age a little...

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 5

Date: a year ago

Review №123

Rating: 5

Only giving 2 stars for service because prior to the trip I had originally reserved 2 rooms. The guests for the 2nd room I reserved became sick. My reservation AND the hotel website said free cancellation before a certain time/date. Calling to cancel BEFORE the certain time/date was a hassle. Supposedly there wasnt a manager on site that could cancel my 2nd room without me being charged - per policy. I received the run around and finally was put in touch with someone and HAD to email them a picture of their very own website of cancellation rules. Ridiculous Rooms: they are nice.

Date: a year ago

Review №124

Rating: 5

Walkability: Plenty of restaurants close by. Food and drinks: Breakfast is always hot and ready, Danny is an entertaining bartender midweek. Rooms : 5/5 |

Date: a year ago

Review №125

Rating: 5

Date: a year ago

Review №126

Rating: 5

Date: a year ago

Review №127

Rating: 4

Date: a year ago

Review №128

Rating: 5

Convention center attached to hotel. Very convenient. View was a roof.

Date: a year ago

Review №129

Rating: 5

Very clean. Friendly and helpful staff. The pool and garden area were beautiful. Safety: The area was very safe and clean. I felt very safe walking around. Walkability: Many restaurants and parks in the same block.

Date: a year ago

Review №130

Rating: 5

Awesome hotel! We loved the sofa bed and how it was separated by a door into its own living room/office/kitchenette area that also had a second tv. The free breakfast was very good and my family appreciated the waffles and how you can make them regular size and mini size. They also had popcorn in the lobby in the evening which the kids enjoyed. We also used the indoor pool and gym and both were good. Great hotel and staff!

Date: a year ago

Review №131

Rating: 5

I went for a conference so cant comment on rooms since I drove in. Beautiful hotel. Our morning snack was well presented with all types of beverages. The meetings were well setup. The large meeting room had an a/v person in the room the entire time. Very nice! Lunch was well done and quite good. Great place. Nearby activities: Shopping just across the street. Safety: Doors locked for safety after hours Walkability: In the heart of Waco. All types of restaurants shopping antiques and museums Food and drinks: Good amount of snacks drinks snd sandwiches during conference

Date: a year ago

Review №132

Rating: 3

Date: a year ago

Review №133

Rating: 5

Attended a meeting there. Very nice location.

Date: a year ago

Review №134

Rating: 5

I spent the weekend. We went to accompany my son who participated in Triwaco. The hotel was full due to the competition, but this did not interfere with the excellent service. The breakfast is excellent and the room is spacious. cleaning okay. It was one of the few times I managed to have fun in a hotel pool, normally I dont have time to use it, my grandchildren loved it. The hotel provides towels for the pool and the staff are friendly at all times. I recommend.

Date: a year ago

Review №135

Rating: 5

Rooms: Clean and spacious room Rooms

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 4

Hotel is nice but is dated. Biggest frustration is the advertised sms/text for service feature. This simply did not work. Unreliable. Also really dislike the covid protocol as an excuse to not provide daily housekeeping. Otherwise the location is the best with everything in walking distance. Parking is a breeze and multiple entrances make access easy. Three elevator bank makes going up and down fast and easy. Overall a good hotel for sure.

Date: a year ago

Review №138

Rating: 5

Nice view of the river. Staff and facility were great. Breakfast buffet is pretty good.

Date: a year ago

Review №139

Rating: 5

Date: a year ago

Review №140

Rating: 5

Lovely time visiting in Waco! Hilton Waco was reasonably priced and located well for us. Its walking distance from several downtown sites and located right along the Brazos walking trails - started our mornings along the Brazos being met with friendly good morning greetings from the locals on their walks. We then would have delicious breakfast goodies served with smiles from the hotel buffet & staff. Like how they individually wrapped up the pastries so they wouldnt dry out - very clean & organized. Met several hotel staff, all very friendly and welcoming, and a common remark was how much they loved working at this hotel. This sentiment was reflected in the joyful way people went about the work of serving guests and the quality of work performed. Especially kind was Adi Smith, who checked on our stay, taking extra time to visit with us to make sure we were comfortable and welcomed - so nice to meet her. Our room was so clean and well prepared (8th floor). No hotel is perfect - my husbands pecan crusted salmon was dry and the rice tasted slightly off... but one bad meal wasnt enough to keep us from thoroughly enjoying our stay, as the friendly staff & great service well made up for it! Room AC worked great - rm 820 might need a new mattress...dip in the right side. We spoke with housekeeping, front desk, breakfast and dinner staff, and Yasser from the bar - they all made us feel right at home. We will definitely consider Hilton Waco our go - to hotel in Waco! Well done, yall! See ya next time.

Date: a year ago

Review №141

Rating: 2

Date: a year ago

Review №142

Rating: 5

We stopped in for Starbucks and drinks after our self guided tour of Chisolm Trail. The hotel was clean, beautifully decorated, and the bar service was impeccable.

Date: a year ago

Review №143

Rating: 5

Room was great. Very comfortable bed, well maintained and relatively new renovation (carpet, fixtures, etc).

Date: a year ago

Review №144

Rating: 5

I will definitely stay there again.

Date: a year ago

Review №145

Rating: 5

Date: a year ago

Review №146

Rating: 5

Update - 2023 Stayed here again on June 18, 2023. Still great. Overslept, so still can not comment on the breakfast. Original Review: 2022 Excellent location. Walking distance to area restaurants and attractions. Staff is friendly and handles any issue that arises quickly. We chose to eat at the local restaurants so cant rate the hotels eating establishment except to say it looked good. They also have a bar if you want a night cap before heading off to bed. No issues with the room.

Date: a year ago

Review №147

Rating: 3

The staff experience was horrible. They kept giving us rooms and when we got there people were already in them. It took them until 6 p.m. To get us a room.

Date: a year ago

Review №148

Rating: 5

I ve been staying at this hotel for over 30 yrs for family reunions, football games, college visits to see my kids, and business the staff here is amazing! I ve been working with Melissa for many years and she is always super helpful and accommodating -even when I accidently mess things up :) I Highly recommend the iconic Waco Hilton to everyone visiting Waco !

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

Nice clean hotel

Date: a year ago

Review №151

Rating: 5

Beautiful hotel

Date: a year ago

Review №152

Rating: 5

Hilton Waco was very clean and staff was very friendly and helpful! They not only sent up a pack & play but set it up and put a sheet on. We also had a water spill and needed new bedding shortly after arriving. They promptly came and changed all the bedding for us! The pool was great! Located near the Cameron Park Zoo, Magnolia Market, and numerous restaurants! Highly recommend.

Date: a year ago

Review №153

Rating: 4

Date: a year ago

Review №154

Rating: 5

We did not stay at the Hotel. We attended a conference. The room was spacious and the food was excellent.

Date: a year ago

Review №155

Rating: 5

Rooms: Clean and great ac Nearby activities: Bars, magnolia silos, food and craft beer breweries Safety: Felt very safe Walkability: Perfect location Walking distance to great food , bars and magnolia silos

Date: a year ago

Review №156

Rating: 5

Attended convention Walked around Hilton. Public areas gorgeous Location

Date: a year ago

Review №157

Rating: 4

Mixed bag. Newer carpet in halls and service at check in was very helpful, but did write the wrong room number down on our keys, so we went to the room designated only to be met by a half dressed man, who had checked in just 30 minutes before our arrival. The room was clean overall, but had some issues. Older furnishings and for folks used to a memory foam mattress and neck pillows the way to firm king mattress was lacking real comfort. The pillows were huge, but didn t support the head and neck well alone and were too thick if stacked. The bowed shower curtain to increase space was loose and hung down, dragging the curtain to the floor. Door jams and been updated and holes from old hardware were filled rather than new doors installed. We found a silver ring in the toilet mid afternoon of our full day, and realized it was a ceiling fixture for the sprinkler head in the bathroom. HVAC was moist coming on and off during the night. Also, some train noise overnight and some youngsters racing down Franklin Ave, could disturb a light sleeper. Catering department and food was a highlight. Extremely accommodating catering staff, who served two special meals with Bison Meat brought in by an outside supplier. Quiet, attentive, efficient, accommodating and considerate catering team. Nice job from conference services team! Nearby activities: Lots of restaurants and shops within east walking distance as is the river and pedestrian bridge. 100 to the convention center and about 0.5 miles to the Magnolia Silo s Food and drinks: Complimentary Breakfast was great. Go buffet/continental or order up a custom Omlette or a Texas shaped Belgian waffle.

Date: a year ago

Review №158

Rating: 5

Awesome hotel and great conference foo

Date: a year ago

Review №159

Rating: 5

Great stay, awesome customer service and hotel is located at a great spot in Waco. Walkability: Many restaurants are walking distance from the hotel and also the bridge is beautiful. Food and drinks: Food at hotel restaurant was delicious and the evening male bartender definitely made the stay great and actually made me a drink that I saw one TikTok.

Date: a year ago

Review №160

Rating: 3

You have to ask for your room to be replenished. Breakfast no longer complimentary. Shower difficult to operate. Tv desk not dusted, paint needed touching up. Bed comfortable. View was nice. Very convenient to other restaurants. Scrambled eggs on hotel buffet seemed artificial. Rooms: See above

Date: a year ago

Review №161

Rating: 4

Nice stay.

Date: a year ago

Review №162

Rating: 2

When we first got to the hotel we had issues getting our room . First they said they didnt have a room under my name but later found out that they gave our room away to someone else who supposedly had my exact name. Then they said they fixed it and gave us our room keys but when we went up to the room it was not the right one! After going back downstairs we finally got our room but when we pulled the covers back on the bed was a weird looking bug and nasty stains on the sheets that looked pretty fresh so we called front desk and they sent someone up to change sheets. Friendly staff but not a great expierience at this hotel.

Date: a year ago

Review №163

Rating: 1

We are big fans of Hilton s however this place was scary. It was so outdated , had a very strange smell. Was dark and our lights kept flickering . We did our best to busy so that all we had to do was sleep here . The best part of this hotel was the back patio. I would have preferred to sleep out there !

Date: a year ago

Review №164

Rating: 4

Date: a year ago

Review №165

Rating: 5

Date: a year ago

Review №166

Rating: 4

Needs an update

Date: a year ago

Review №167

Rating: 2

I am an honor member and recently stayed at the Hilton by the convention center in Waco Texas. There were a block of rooms held until April 1 for the Crafters Convention there. I couldn t get my honors number to work so I called the Hotel and spoke with Byron, this was in February. I asked about the Crafters discount and he told me all the rooms were booked. I told him there was no way. He said he would check and put me on hold. I had also asked about my emotional support animal and he told me yes as long as I had all the documentation, which I did to include my therapist letter. While I was on the phone I went to the Crafters Website and guess what, there rooms were there for the discounted price. When he got back on the phone he said yes they were all booked up. I then told him I booked it online and I didn t appreciate him trying to not only get more money from me but I knew that if the blocked rooms weren t all booked the Crafters Convention would be out money for them also. As soon as I hung up I called the Crafters Convention CEO, Brenda Johnson, my best friend, and told her what happened. She immediately called them to let them know she knew of there deceptive behavior. She then had numerous people contact her with the same issue. Also when I checked in they said I couldn t have my emotional support animal. After letting them know Byron said I could as long as I had my documentation they let me for an extra $100Not cool. Noteworthy details: Well if you like a $20 breakfast or $10 if you just want cereal

Date: a year ago

Review №168

Rating: 4

Date: a year ago

Review №169

Rating: 3

Date: a year ago

Review №170

Rating: 4

Attended a meeting on the 1st floor, entrance easy access. Good visibility w/in auditorium, comfortable seating, no problem hearing, very clean, restrooms nearby. No interaction with hotel proper. Available parking both handicapped and regular spaces close to entrance.

Date: a year ago

Review №171

Rating: 5

Probably best place in town besides a condo/house rental

Date: a year ago

Review №172

Rating: 5

Nice place

Date: a year ago

Review №173

Rating: 5

At a convention there. Good location in town with easy access to dining and entertainment. Rooms are a bit dated but very adequate for my needs. Good staff. Catered dinner was excellent. 6 facility was very nice. Overall, Ill stay there again. Rooms: Small but ok. Walkability: Close to places to eat. Food and drinks: Excellent.

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 5

Rooms: Roomy, but I missed a microwave. Hotel highlights

Date: a year ago

Review №176

Rating: 5

Location was great! So close to down town things that were within walking distance. Rooms were clean and the amenities were nice. Bed was plenty comfortable and pillows were too - a great mix of soft and firm.

Date: a year ago

Review №177

Rating: 3

Date: a year ago

Review №178

Rating: 5

Excellent

Date: a year ago

Review №179

Rating: 5

Date: a year ago

Review №180

Rating: 5

Date: a year ago

Review №181

Rating: 5

Rooms: Just great Food and drinks: Just great Rooms : 5/5 |

Date: a year ago

Review №182

Rating: 5

Date: a year ago

Review №183

Rating: 4

Date: a year ago

Review №184

Rating: 2

Date: a year ago

Review №185

Rating: 5

Convenient to many activities.

Date: a year ago

Review №186

Rating: 3

Date: a year ago

Review №187

Rating: 2

My room was filthy. The floors were so bad you had to wear shoes and the surfaces had rings and marks from previous guest. The pillows were flat as pancakes. Bring your own.

Date: a year ago

Review №188

Rating: 5

Date: a year ago

Review №189

Rating: 5

Great accomodatioms for meetings and for overnight stays - Hilton Honors member. Rooms: Great place to visit, Great location for downtown and river events. Nearby activities: Plenty to do and see around area. Safety: Have always felt safe. Walkability: Easy area to walk to shopping, restaurants, Hippodrome. Cross the street to river and Indian Springs Park and amphitheater. Ride the free trolly around downtown and Magnolia Silos. Food and drinks: Area has plenty to chose from. Try Jakes. Noteworthy details: Love the trolley.

Date: a year ago

Review №190

Rating: 4

Date: a year ago

Review №191

Rating: 1

The check in process was awful!! We were waiting for more than an hour in the lobby and the said that the housekeeper didn t have the room ready and that they couldn t do more. Bad service!

Date: a year ago

Review №192

Rating: 5

Really loved my stay here. I came for a conference and have food allergies that I thought were being accounted for by the conference organizers. The banquet staff stepped up when I realized the conference organizers had not done anything with my allergy info. I had amazing food quickly prepared at a moments notice. The rest of the staff was very nice and accommodating as well.

Date: a year ago

Review №193

Rating: 5

Date: a year ago

Review №194

Rating: 4

Very expensive. Nice rooms, centrally located to Waco.

Date: a year ago

Review №195

Rating: 5

Date: a year ago

Review №196

Rating: 5

Date: a year ago

Review №197

Rating: 5

This place was super clean and service was on point. I would definitely stay here again.

Date: a year ago

Review №198

Rating: 5

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 5

Date: a year ago