la Madeleine

Review №1

Rating: 1

$27 for lunch for two people two very very small chicken salad croissant sandwiches and a cup of soup that was barely edible. Very very disappointed. Left hungry Will not be back Called and told the manager but nothing was done other than Im sorry and weve told the owner he needs to go back to the larger croissants.

Date: 21 hours ago

Review №2

Rating: 4

Typical fare of La Madeline; good food for a very good price.

Date: 3 days ago

Review №3

Rating: 4

Good place to be able to go, eat, take your time....only you have to kind of serve yourself after you order. Vegetarian options: Salads and fresh fruit Dietary restrictions: Think most people can find something to eat! Wheelchair accessibility: Yes

Date: a week ago

Review №4

Rating: 1

Someone had a dog in the dining room. I find this to be in very poor taste. If someone has a service dog they should be asked to sit on the patio. I m not convinced the dog was a service dog. I quit going in my local Walmart because people take their pets in there. We, consumers deserve a better dinning and shopping experience. We pay too much for our food to be grossed out.

Date: a week ago

Review №5

Rating: 4

Date: 2 weeks ago

Review №6

Rating: 4

Date: 2 weeks ago

Review №7

Rating: 5

Date: 2 weeks ago

Review №8

Rating: 5

Breakfast is delicious and consistent with other La Madeleines that we have visited in the DFW area. The location is clean and the staff are friendly. I would return if I am driving through the area.

Date: 2 weeks ago

Review №9

Rating: 5

Date: a month ago

Review №10

Rating: 4

Date: a month ago

Review №11

Rating: 5

Date: 2 months ago

Review №12

Rating: 5

Date: 2 months ago

Review №13

Rating: 5

Great food, very friendly staff.

Date: 2 months ago

Review №14

Rating: 5

Great place to have brunch or lunch. Good specials, nice atmosphere.

Date: 2 months ago

Review №15

Rating: 5

The food here is excellent. I absolutely love the tomato soup. Service was very kind, and who doesnt love a charming little cafe vibe? I especially love the French lessons playing in the restrooms. Parking: Every time I go here theres plenty of parking spaces even if there is a crowd! Kid-friendliness: Literally perf for kids. Theres a sort of lunch line service thats always fun to slide your tray down. Enough space for kids to safely walk through with somewhat open concept so you can keep an eye on them! Wheelchair accessibility: While Ive never seen someone use this space in a wheelchair, from what I can tell it shouldnt be a problem! The space is open enough for it, and all the tables have moveable chairs. Theres also a handicap stall in the restroom.

Date: 2 months ago

Review №16

Rating: 5

Really enjoyed my visit here! My friend and I had breakfast here and it was absolutely delicious. Not to mention how beautiful the food is plated. The French pastries all looked amazing in the front case. I tried the lemon blueberry Danish and it was so good! The bread was perfectly flaky and crispy on the outside but soft and fluffy on the inside. Their crepes were delicious, as well. Ive also ordered for delivery once before and had their pesto pasta with chicken and it was absolutely to die for!! I also love that they sell their jams and some of their spices and such.

Date: 2 months ago

Review №17

Rating: 5

This is a great place to get some good French food... the atmosphere is fun, French music going on the background... amazing deserts. I love anything French and this is the best for East Texas. .. now 4 yrs after my first review, I m back. This place totally rocks. Every time I go in, it s amazing, always. Always good food n always good service. If you found this review to be helpful, please give it a thumbs up. Thanks Parking: For those who love everything Paris, this is a great option. And check out Passports, Postcards and Paros book, available on Amazon.

Date: 3 months ago

Review №18

Rating: 5

This place is tucked away, but a treasure find! What an amazing meal we had! And we really enjoyed the excellent service, great atmosphere, and they have the BEST coffee that weve had in a while.. We dont usually order coffee when we go out b/c were so picky but theirs was amazing! The French Roast is a medium-strong coffee that is smooth and rich. The American Roast is mild-medium coffee that is also smooth and comforting! Love the potato gallette flavor and their croissants are like pillows of deliciousness! We liked everything we ordered and ate some of the free bread and jam that they give you.. oh my gosh, they have the best blackberry jam ever! (or is it called jelly since it didnt have seeds?) Parking: Its tucked away location but has very easy access parking! very convenient. Kid-friendliness: our kiddo has been going with us to La Madelines since age 5 and now that he is 12 and drinking coffee he loves it all the more! Wheelchair accessibility: Completely accessible as far as I could tell

Date: 3 months ago

Review №19

Rating: 4

Usually good service and food

Date: 3 months ago

Review №20

Rating: 5

Free wifi; has power outlets; comfortable seating; has indoor and outdoor seating available; friendly staff; there is a fountain drink area; standard coffee and tea; offered condiments: honey, ketchup, Tabasco sauce, jelly, butter; delicious food that leaves you comfortably full without feeling stuffed; this building is on the first floor; wheelchair and handicap accessible; plenty of parking; has a private area for large parties

Date: 4 months ago

Review №21

Rating: 1

First time dine in. Employees annoyed by our presence and asking questions, even though none else was in line. Dismissive, cold.. i actually at one time loved this places cookies but nahh. I cant support Crappy service with a smile.

Date: 4 months ago

Review №22

Rating: 5

Gotta get the tomato basil

Date: 4 months ago

Review №23

Rating: 5

I lost my local restaurant, so I was really excited to enjoy one of my favorite restaurant chains again. I had the French country breakfast, as did my spouse. He was happily surprised by the light, flakiness of his croissant. We took pastries to go. My fruit tart was delightful!

Date: 4 months ago

Review №24

Rating: 3

The sandwich was good but it was not very big

Date: 4 months ago

Review №25

Rating: 1

The food I ate at Tyler location gave me poisoning I ordered tomato soup, and two salads. The restaurant is dirty- from tables to restrooms. When I went to speak with a manager next day explaining what a health nightmare I had after consuming that soup he didn t even apologize- instead he was very angry, unprofessional and rude!! He raised his voice and shouted at me -: leave my institution !! I was going to show him a proof of purchase , but his behavior was unacceptable ! I have never had this awful experience with any management ever! He insisted thatI i left his institution I do NOT recommend this restaurant to anyone. Save your HEALTH!!! I hope that the owner of this franchise will draw their conclusions.

Date: 4 months ago

Review №26

Rating: 5

Love their pastries

Date: 5 months ago

Review №27

Rating: 5

This is an excellent la Madeline location. My orders always on time and made with fresh ingredients. The soup here is awesome as well. Price point considered this is top 3 for lunch in the Tyler area

Date: 5 months ago

Review №28

Rating: 5

My daughter and I always enjoy a quite dinner here.

Date: 5 months ago

Review №29

Rating: 5

Another experience, Danish 10/10 so fresh and delicious

Date: 5 months ago

Review №30

Rating: 5

Great desserts. Consistently good food. Excellent service. Food : 5/5

Date: 5 months ago

Review №31

Rating: 5

Just love this place for fresh delicious food and atmosphere.

Date: 5 months ago

Review №32

Rating: 5

OUTSTANDING!!! Thank you very much. I needed a quiet place to eat in peace and I was obliged nicely..great staff up front and I recognized the cook. GREAT CHOICE in cooks. Great bussers. Everyone is friendly and professional. AND PROFESSIONAL so good. Will be back. New favorite spot to eat brunch, snack, tea and supper and possibly lunch.

Date: 5 months ago

Review №33

Rating: 5

Burnch with family and guests. No waiting, ordering line moved quickly and the food was nice.

Date: 5 months ago

Review №34

Rating: 4

Date: 5 months ago

Review №35

Rating: 5

This place is good for those looking for nutritional food ...amazing americano coffee

Date: 5 months ago

Review №36

Rating: 4

Date: 5 months ago

Review №37

Rating: 4

Date: 5 months ago

Review №38

Rating: 5

Date: 5 months ago

Review №39

Rating: 4

I go for the croissants! I love the breakfast items served here.

Date: 6 months ago

Review №40

Rating: 1

There is nothing safe for anyone that has peanut allergies here. Thats all I know about the restaurant. We had to leave so do you have any nut allergies you cannot eat here.

Date: 6 months ago

Review №41

Rating: 5

Date: 6 months ago

Review №42

Rating: 4

We sat outside. The food is always great here. It seemed to be understaffed some due to some vacant tables not being cleaned

Date: 6 months ago

Review №43

Rating: 4

Every time I visit this place it s always a pleasure! The food is really good especially the Chicken Friand (Savory Puff Pastry)!

Date: 6 months ago

Review №44

Rating: 5

Date: 6 months ago

Review №45

Rating: 2

The food is fine, but the quality and quantity has declined in the past few years. This particular location has terrible service at the counter. Many tables were not cleaned off from breakfast and it was Noon.

Date: 7 months ago

Review №46

Rating: 4

Food and service was excellent. The tables and floor were very sticky.

Date: 7 months ago

Review №47

Rating: 5

This is one of the places we keep coming back to for breakfast. With two different coffee roasts, my wife and I can both have a satisfying cup of coffee. Their blueberry muffins are AMAZING! And now, during the winter, its nice to pull up in front of the fireplace and relax while sipping coffee. I will say that I have yet to run into any staff who speak french. Quel domage.

Date: 7 months ago

Review №48

Rating: 5

Great customer service and good food!

Date: 8 months ago

Review №49

Rating: 1

I knew when this place opened that it was not like the other la Madeline that I adore. The fruit tarts were my first clue. How can you put less fruit on the tarts than every other la Madeline. After reading all the HORRID reviews. I see my first instinct was correct. So before you leave some generic comment about how much you car Ect. Why don t you go visit your establishment. Fire all the staff including the cooks. The kids on their phones Ect. Clean the damn place up and start over and advertise new management. Omg. La Madeleine has a reputation for wonderful food and atmosphere. FIX IT. IF YOU NEED HELP CONTACT ME!!!!!

Date: 8 months ago

Review №50

Rating: 4

Date: 8 months ago

Review №51

Rating: 1

There was a person he was in a bad mood I dont know I asked him his name & he stated his name was Fernando If he is there I do not recommend for you to eat there. Bad service from him.

Date: 8 months ago

Review №52

Rating: 5

Great atmosphere, great selection, such a nice alternative to the ordinary.

Date: 9 months ago

Review №53

Rating: 5

Omgosh! The desserts are beautiful and yes, tasty too. Full menu and variety coffees. Sitting near the fireplace made it difficult to leave this place.

Date: 9 months ago

Review №54

Rating: 3

Date: 9 months ago

Review №55

Rating: 2

I came in to have a late lunch. The girl at the counter took almost two minutes to acknowledge that I was even standing there. When she waited on me she told me that the Chicken Friond which is supposed to be a staple in La Madaline s ready to serve menu would take 30 minutes to get. If this is a reflection of the service La Madaline s is now offering no wonder so many of them are closing. So sad as I love La Madalines and have dined at many of them over the years. The serves has not been this indifferent in my experience with this restaurant.

Date: 9 months ago

Review №56

Rating: 4

Date: 9 months ago

Review №57

Rating: 5

Way better creme brulees than most places

Date: 9 months ago

Review №58

Rating: 1

since opening it went downhill no longer good food or services, not sure what going on , poor management?

Date: 10 months ago

Review №59

Rating: 5

Date: 10 months ago

Review №60

Rating: 5

Thank you Gisell for all your help with my order!!

Date: 10 months ago

Review №61

Rating: 5

Date: 10 months ago

Review №62

Rating: 5

Date: 10 months ago

Review №63

Rating: 5

Love love love Great place Great food Awesome pastries and desserts the French Onion Soup is the best. The food is amazing the employees are so kind and friendly and the atmosphere is so welcoming and warm. If you havent been here before you should really check it out... Parking: Plenty of parking spaces Kid-friendliness: The employees are so kind and friendly and welcoming and helpful anyone is welcome.. they do have a kids menu Wheelchair accessibility: Easy for anyone in a wheelchair to enter and be waited on and plenty of room for a wheelchair to move though the tables if you choose to dine in..

Date: 10 months ago

Review №64

Rating: 1

The manager is a rude jerk. She is always in a bad mood and seems to have a chip on her shoulder. It was a very bad experience and I would not recommend this restaurant to anyone. Ive been to France, and the one thing they got right was the flippant attitude towards anyone that entered the business.

Date: 11 months ago

Review №65

Rating: 1

Date: 11 months ago

Review №66

Rating: 2

Date: 11 months ago

Review №67

Rating: 5

Breakfast takeout Outstanding Food

Date: 11 months ago

Review №68

Rating: 3

Date: 11 months ago

Review №69

Rating: 2

There are five slices of meat on my ten dollar sandwich. This is the French Dip, and I ordered it without the onions and cheese (thats on me). I expect a bit of an upcharge on these sandwiches because that tends to be the standard for French Dips, but this is ridiculous. ESPECIALLY for the quality. Its so incredibly salty and processed tasting that I will not be finishing it despite the price tag. After realizing this was a chain and the pastries probably arent even made in store, I am even less impressed with the one thing I was willing to give them credit for: an alright cookie.

Date: a year ago

Review №70

Rating: 5

Date: a year ago

Review №71

Rating: 5

Date: a year ago

Review №72

Rating: 5

Great breakfast! Pleasant setting, friendly servers.

Date: a year ago

Review №73

Rating: 1

Came here around 8:50 to get some pastries and they were closed when it says online and on the front that they closed at 9. It was very disappointing and upsetting. I dont know who was working but just cause you dont want to work doesnt mean you should be allowed to close early when youre not allowed to.

Date: a year ago

Review №74

Rating: 5

Date: a year ago

Review №75

Rating: 1

Waited over 40 min..still never recieved potatoes. The salad bar looked disgusting and the table felt yucky. It felt soooo unclean. Couldnt even finish food. Left and wont be back

Date: a year ago

Review №76

Rating: 5

Date: a year ago

Review №77

Rating: 4

Its nice food was good.

Date: a year ago

Review №78

Rating: 5

Date: a year ago

Review №79

Rating: 1

I usually order online to go. This was my first time eating inside and the floors weren t that clean and the tables were sticky with crumbs in chairs and on the tables .I ordered the chicken La madeleine because the picture on the menu looked really good. When I finally got my food it did not look like the picture and it was barely warm. The chicken was pale and not fresh. The rice wasn t very good either. The broccoli seemed as though it was frozen. I couldn t finish any of it. A couple hours later I felt sick after eating the food. I knew it was from the food because I lost my appetite after leaving and didn t eat anything else. I usually get the chicken friand which is usually good, but I wanted to try something different

Date: a year ago

Review №80

Rating: 5

Food

Date: a year ago

Review №81

Rating: 3

If manager didnt pull the weight of the rest of employees it would take hours for an order to be filled. I give mgr 4 stars and front employees zero stars.

Date: a year ago

Review №82

Rating: 4

Date: a year ago

Review №83

Rating: 5

Food is always excellent! Service is great!

Date: a year ago

Review №84

Rating: 5

It was an absolute pleasure and blessing.

Date: a year ago

Review №85

Rating: 1

Nothing too special about the place, was expecting more. Meñu is pretty plain & food was overpriced. I should have gone to McDonald s that morning. Nice atmosphere though!

Date: a year ago

Review №86

Rating: 1

We walked in waited to be seated. No signs of any kind explaining how to be served. Across the room there is a bar where you order apparently. We got tired of waiting and walked to the bar where there were 3 young girls talking to each other and ignoring us completely. After getting tired of being ignored, I yelled out hello! and waved. They stopped talking and I asked if we were supposed to order from them or be seated first. They said to order with them and handed us menus. Mine was covered in some brown sticky substance. There were about 6 options for breakfast. None of them sounded particularly appetizing and all 3 girls had disappeared, so there was no one to order from anyway. So we just left. Disappointing. I was excited to try out a nice French Bistro in tyler.

Date: a year ago

Review №87

Rating: 1

I went into this store to pickup dessert after having supper. There was a couple sitting at a table, and no one else. There were 2 servers behind the counter. No one said a word to me. One server walked behind the counter, stared at me and walked off. After standing there for 5 minutes, I walked out. It s sad because they missed out on about 50 dollars in sales. I will not be back.

Date: a year ago

Review №88

Rating: 3

Its passible but not worth the amount of money spent

Date: a year ago

Review №89

Rating: 4

Date: a year ago

Review №90

Rating: 5

Date: a year ago

Review №91

Rating: 5

Date: a year ago

Review №92

Rating: 1

Poorly staffed. Eggs ordered over easy were cooked well done. Fruit cup and jam were forgotten. Staff didn t know how to ring up a coupon. Food tasted good but eggs were cold. LaMadeline ustd to be a favorite of mine but has gotten steadily worse over last few years. I m done!!!

Date: a year ago

Review №93

Rating: 5

Thank you LaMadeleine in Tyler, TX for following up on my catering order concerns and going above and beyond to rectify the issue.

Date: a year ago

Review №94

Rating: 5

Went to La Madeline on a Wednesday morning for bakery items and breakfast. They have the best authentic French sourdough bread ever! Their cookies and pastries are also top notch. Everything I ordered was fresh and the bread was still warm. While waiting for my breakfast I took a slice of the sourdough, buttered it and was in heaven! Had the breakfast plate with eggs, bacon and potato galette; everything was hot and delicious. Can t wait for my next visit! p.s. The coffee is always hot and delicious!

Date: a year ago

Review №95

Rating: 1

The service is terrible. Took 45 minutes to get our food to us and the restaurant was in no way full. People arriving after us got their food before us. They forgot some of our meals. The food was cold and we didnt get part of our order. Overall it was a really poor experience. I will not go back.

Date: a year ago

Review №96

Rating: 1

I am so disappointed. I went in specifically to get some macarons and all they had was a small pre-made box. They were not very good. On top of that, with three girls working right behind the counter, none of them even acknowledged me for a full 5 minutes! Finally, one asked if I was there to pick up an order. I paid for the macarons and wasnt even thanked for my purchase. I wont be back.

Date: a year ago

Review №97

Rating: 5

Love the food and atmosphere. Viva la Texas

Date: a year ago

Review №98

Rating: 2

I will preface this with La Madeline is one of my favorite places...usually. The one in Tyler was the first time I have ever been disappointed. First, the restaurant was basically empty so what happened was a surprise.I ordered a quiche and a large cappuccino for in room dining. Paid and gave a tip (that I wish I could take back now), got my quiche and my little sign for them to bring me the cappuccino and went to my table. After 10 minutes, still no cappuccino. So I stood up and asked. They acted like they had no idea of my order but I had heard the girl at the cash register call it out. Someone finally brought it to me, dropped it on the table saying ,Here you go and kept walking. No, I am sorry for the delay, nothing. It was in a to go cup and was absolutely the worst watered down no flavor cappuccino I have ever had. Definitely not what I normally get at other La Madeline restaurants. I wont return.

Date: a year ago

Review №99

Rating: 1

The staff was less than friendly. First off I ordered a crepes that took 20 minutes to get. Appon receiving the crepes it was terrible. Other food may be goodbut the crepes are not appealing.

Date: a year ago

Review №100

Rating: 5

Love the atmosphere, customer service, music and especially the food. My favorite for lunch is the French dip. Excellent! I like afternoon coffee and their French roost is really good. Also, the French country breakfast is excellent with the potato gelette.

Date: a year ago

Review №101

Rating: 5

Great staff. Cream ofMushroom is awesome,and the bourbon strawberries devine.

Date: a year ago

Review №102

Rating: 1

luke warm yuck!

Date: a year ago

Review №103

Rating: 1

Although the food is very good here I enjoyed it, the manager was very unprofessional and unfair with me. I had an interview here some days ago and the manager said he would follow up with me multiple times and never did. I did my part I kept calling and communicating on my end to try to speak with him because usually that would show good qualities in an employee but he never got back with me no matter how hard I tried I got ignored and I m just over it his name was Larry Rankin.

Date: a year ago

Review №104

Rating: 5

Avocado toast with egg was out of this world.

Date: a year ago

Review №105

Rating: 5

Love this place!!

Date: a year ago

Review №106

Rating: 4

Not bad at all, we loved all the food. Judy a little disappointed with lack of dairy free creamer for coffee and dairy free dishes.

Date: a year ago

Review №107

Rating: 5

Not strictly French cuisine, but it was pretty good. Staff was great and the food good. My wife liked the fireplace.

Date: a year ago

Review №108

Rating: 5

Date: a year ago

Review №109

Rating: 3

We had sandwiches- they werent good. Very small amount of meat (I think it said Smoked Turkey- but it did not taste smoked) and very little melted cheese....a lot of bread. The mushroom soup was bland. Salads were just ok.

Date: a year ago

Review №110

Rating: 1

We Had to ask for menu, even thoe the place was empty. Sat there another 15 minutes. Couldnt even get a coffee. A whole team of people working there. And not a single one paying attention to customers. No wonder all the breakfast places are packed and there empty. We finally just walked out.

Date: a year ago

Review №111

Rating: 5

Wonderful food and atmosphere. Friendly staff. Thank you!

Date: a year ago

Review №112

Rating: 2

Was fairly disappointed with this store. Not happy with the menu selections no eggs Benedict as advertised on web site. Nothing stocked at counter. Probably wont be back.

Date: a year ago

Review №113

Rating: 2

I would not go back to this resteraunt. My daughter got a grilled cheese and wouldnt even eat it. The bread was hardly grilled and the cheese was still cold. No butter on the bread or anything. My mother ordered a sandwich that was so dry she just ended up taking the insides off the bread and eating them dipped in a salad dressing. The bread was just wasted. I think the only thing worth eating was the dessert pastry. Definitely not worth what we paid for it.

Date: a year ago

Review №114

Rating: 5

We went Easter morning for breakfast before church. Food was excellent and the service was great as well.

Date: a year ago

Review №115

Rating: 5

Always a good choice. The coconut cake was the best Ive ever had.

Date: a year ago

Review №116

Rating: 5

Date: a year ago

Review №117

Rating: 3

To go order and no napkins or spoon for the soup.

Date: a year ago

Review №118

Rating: 2

Date: a year ago

Review №119

Rating: 3

I d love to give this place a better review! Adorable cafe. But came in, it was incredibly slow, yet half of their pastry display was empty and their floors, bathrooms and counters were VERY dirty. The bathroom especially. Toilet paper everywhere. I ve seen cleaner gas station bathrooms. pastries were fine. But I would be nervous to go again, and to eat from their soup/salad bar.

Date: a year ago

Review №120

Rating: 5

Everyone is so nice they messed up one time and I had placed an order over the phone. They were supposed to have kept a krembrulee for me and accidentally sold it. But they gave me a gift card for twice as much. The manager the cashiers everyone is just so nice.

Date: a year ago

Review №121

Rating: 1

Ordered coffee and they happily sold it to me but all the coffee was empty. I brought it to the attention of the staff and they said that they would brew some. So I sat and waited for them to brew some. They finally brought some out after we asked again. Then, only half my meal came out and was placed in front of me. I went to the counter after a few minutes and asked if I was supposed to get the potatoes with my meal. The waitress said they are still in the oven. Then she turned her back and ignored me. We ve been done with our meal now for ten minutes and I have not been given the rest of my food or an explanation or apology. This place is not worth my business and I regret having come here.

Date: a year ago

Review №122

Rating: 1

We ordered coffee and were given a cup to fill, but there was no coffee. After asking twice for them to make coffee, they finally agreed to fill the cup from behind the counter. Our food was brought out and there were no potatoes(that we had ordered). After asking several times they gave no offer to correct the situation, but just stated that the potatoes were still in the oven. An offer of replacement or refund should have been given, but they acted annoyed that we were asking for something that we had ordered and PAYED for.

Date: a year ago

Review №123

Rating: 4

Would have given five stars, if what appeared to be the manager on staff was as attentive to ALL of his customers, as his front of the house staff were. This location definitely has someone in the back that knows how to make eggs. The manager I mentioned came into our dining room three to four times and cleared three other tables of extra plates. He also gave customers at those tables coupons and asked them to come back. Did not even approach our table once to ask how our experience had been. I m not sure what that was about as my husband and I were dining quietly by the fire.

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 5

Delicious food and fast courteous service

Date: a year ago

Review №126

Rating: 4

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 1

Breakfast was so bad that I requested a refund but they instead they tried to re-make it which was not fit for human consumption, worst dining experience ever. Another customer kindly complained about their meal but the manager lost his temper & was about to hit the elderly woman, then threatened her. Very rude racist manager & inconsiderate staff, I feel sorry for the employees that work for such a worthless manager. Avoid this location.

Date: a year ago

Review №129

Rating: 5

Date: a year ago

Review №130

Rating: 1

This is disappointing, we are from out of town and was told this place was great. The broccoli tastes like it was steamed with fish, potatoes are bland the only flavor they have taste like dirt. The chicken la madeleine was horrible chicken was under cooked and was a pile of mush. Just all around bad experience. They need some quality control checks here

Date: a year ago

Review №131

Rating: 5

We have never tried lunch here, we always just come for desert! They have such an amazing selection of home baked goodies that you cant get anywhere else in town! We love their macarons, croissants, tarts, cookies, and muffins! Im sad to say but we havent tried the cheesecake yet. Picture is of a chocolate tart and fresh fruit tart. If you are looking for a unique treat, this is the place to start!

Date: a year ago

Review №132

Rating: 3

Disappointing today. Service so, so. Got French dip and soup. Dip was colored water. No flavor. Soup barely warm. No breads and jam given out. Portions for the high price small. Half sandwiches only $1 difference to a full sandwich. Why? Should be a couple of dollars cheaper. Not a good value or worth going there anymore. $30 for two lunches. I can get better elsewhere.

Date: a year ago

Review №133

Rating: 5

Date: a year ago

Review №134

Rating: 5

I really enjoyed this place.

Date: a year ago

Review №135

Rating: 5

Date: a year ago

Review №136

Rating: 4

As a Francophile, I realize that i cant go to Paris as often as I would like, but this is as close as we are going to get here in East Texas. The food is way above average, the prices a bit high, but when you miss France, and anyone who has been there will miss it when you leave , this is not a bad reminder.

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 2

I hadn t been here in months and decided to give it another shot while being back in town. The quality of the food was good and the warm fire was a nice treat. However, the attitude of the young guy working the front counter was very poor. His voice sounded sarcastically cheerful and most importantly, his body language was uncomfortably aggressive. He slammed each of our food dishes down on the glass counter. After paying and tipping him, I returned to the counter and very politely asked him if there were water cups I could have. Without a word, he stood up from packaging the sweets he was working on, and again, felt it necessary to slam the requested item in front of me. He promptly sat back down and returned to what he was doing without looking up. I in no way warranted the poor behavior and customer service that I received. Especially around the holidays, I try my best to use polite language and tones because I know how difficult customer service jobs can be around this time - people can be so rude and it s easy to feel overworked. I felt my existence was a huge inconvenience to this young man and felt very unwelcome. I understand that he was the only employee in the front and that can be a stressful feeling, however, we were there pretty early and the only customers present at the time. Body language is everything, and what I saw this morning was not acceptable. I definitely got the sense that guy hates people and dislikes his job. As a woman as well, seeing a man repeatedly slam things around violently right in front of me makes me feel very uncomfortable. I m disappointed because I wanted to give La Madeleine another chance, but I will never be back.

Date: a year ago

Review №139

Rating: 1

I have always love La Madeleine. I am from out of town and was thrilled to have found one in Tyler. Unfortunately, this lovely jewel is ruined by extremely poor service and a filthy atmosphere. Staff spoke with , Huh? and stood using cell phone while I waited. I had to ask for the receipt. Instead of substituting the salt baguette for the croissant that comes with the omelette, I was charged separately for the baguette. Most of the tables were dirty and/or with dishes. Tables had not been cleaned. Area with beverages was also dirty- visibly so. I have never been in an establishment so totally lacking in cleanliness, while staff stood around on cell phones. Owner should pay a visit regularly to inspect. My visit was at 2:30 pm- definitely not rush time. Plenty of time to attend to tasks. Staff needs training I got on basic courtesy and customer service, particularly the young, dark-haired woman with long, unkempt hair and preoccupied with her phone. So sorry to leave a bad review. First time ever for an eating establishment.

Date: a year ago

Review №140

Rating: 1

Sunday, December 18, 2022, at approximately 12:30 p.m. I walked into the la Madeleine located on Loop 323, Tyler, Texas. I was the only person in either line. I ordered a quiche from a young man. I later learned his name was Duncan. He asked if there was anything else and I told him I wanted a salad. He then told me he had other things to tend to, then turned and walked away. I have no idea why he wanted to make me feel so unimportant. Another employee named Andrea heard the whole thing and looked puzzled as to what had just taken place. She then came over and completed my order in a very professional manner.

Date: a year ago

Review №141

Rating: 2

Customer service was mediocre, almost everyone on the staff had a negative attitude when serving us. The potato soup was lumpy and watery. I love this restaurant but this location, specifically, left me with a bad taste in my mouth.

Date: a year ago

Review №142

Rating: 4

Food is good nice atmosphere enjoy the fireplace on cold days

Date: a year ago

Review №143

Rating: 1

Paid $70 for two orders of crepes, a small quiche, 3 teas and a meal with soup. Portions are small for the price. Workers seemed unhappy/didnt want to be there. Was going to buy a tomato sauce jar but I looked at the label: contains bioengineered food ingredient. Ham in the quiche was grey and unappetizing. Soup was good. The place was clean. Not a great atmosphere. Will not go back.

Date: a year ago

Review №144

Rating: 5

My wife and I dropped in for a pre-lunch coffee and pastry. The staff were friendly and attentive. The French roast coffe was tasty and hot. The pastrys were delightfull. The flavors and textures rivaled the parties we consumed while visiting Paris, Fr. Parking: Having visited la Madeleine at times that vary from 8AM to 7PM, we have never experience any difficulty finding parking.

Date: a year ago

Review №145

Rating: 5

Good food, staff is friendly and helpful even though you can tell they are severely understaffed.

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 5

3:00 good time for quick service but out of lots of things.

Date: a year ago

Review №148

Rating: 3

Tyler location Not as good as it used to be. Employees not as friendly. Their quiche has never been as good as the ones in Dallas. Good management = happy customers (just sayin )

Date: a year ago

Review №149

Rating: 4

Everything was great, the food and the service, but I bought some pastries when I went to leave and the staff forgot to put my brownies in the bag. Not happy about that.

Date: a year ago

Review №150

Rating: 3

Date: a year ago

Review №151

Rating: 3

Food was good, but restaurant was dirty. My clean table was sticky and I noticed dust in the ledge by our table.

Date: a year ago

Review №152

Rating: 5

Not sure what I was expecting, but those expectations were exceeded! The staff was very nice and accommodating. Sitting by the fire on a cool morning was awesome! The food was perfectly prepared, and tasted delicious...we will be back!

Date: a year ago

Review №153

Rating: 5

Just go there youll thank me

Date: a year ago

Review №154

Rating: 3

A bit of a letdown from previous visits.The food was good but the customer service needs quite a bit of work.

Date: a year ago

Review №155

Rating: 4

Great corn chowder. Also had cranberry pecan spinach salad. Both were really good. Just as expected at la Madeleine

Date: a year ago

Review №156

Rating: 4

Date: a year ago

Review №157

Rating: 4

Its was ok. My coffee was late and my husbands was cold.

Date: a year ago

Review №158

Rating: 4

Great menu and atmosphere, serve breakfast all day, lots of sandwiches, pastas, and Pasteur items! They also have crepes! Lots of seating, both indoors and outdoors. I would recommend getting the full sandwich and never the half, it s $1 more and definitely worth it.

Date: a year ago

Review №159

Rating: 1

Probably the worst meal Ive had in years. Praying to all the gods that we dont end up with food poisoning. First time here. Saturday noon. Both ladies behind the counter could not have cared any less. We had no idea how to order. Theres a little pre-cooked food area & the girl there advised the espresso machine is broken but they can make iced so we ordered an iced latte. Moved on to the next girl to order from the kitchen. We asked if the latte was coming and she says no. What?! What did she think we were ordering when we said cool, may I have an iced latte -no syrups or flavoring . Ok never mind, we ordered regular drip coffee instead. Its serve yourself on the drinks. The coffee was lukewarm at best and tasted off, probably sitting out since breakfast. We waited about 10-15 minutes for our food but we could see it sitting on the line for about about 5 minutes. Once the lady was done drinking her water and helping other guests, she brought our food over and literally just dropped it on the table and left. The strawberry Nutella crepe has a cream filling which was unexpected and off-putting but totally our bad as we missed that was mentioned in the description in the menu. Omelette was nothing special, very salty. The restaurant was also very filthy. There were numerous dirty tables and the floor was a crumbly sticky disaster. Needless to say, we wont be back. Eat at your own risk.

Date: a year ago

Review №160

Rating: 2

Date: a year ago

Review №161

Rating: 2

People were very friendly and accommodating. The Cook on breakfast has no clue. My French American breakfast yesterday was a joke. Id have taken pictures but I was trying not to gag on the watery whites running on my plate from my Over Medium eggs. Potato Galette was super super salty. It was way off yesterday. But.. if you dont mind these details,this is your place!

Date: a year ago

Review №162

Rating: 5

Date: 2 years ago

Review №163

Rating: 2

Went in to buy retail tomato basil soup, coke a cola and iced latte left with soup and a coke. Was told I would have to wait for the dinning room line to end before I could get an iced latte to go. Most of the line that was for dining in formed after I was already waiting for service. Found Amanda to be rather rude.

Date: 2 years ago

Review №164

Rating: 3

Date: 2 years ago

Review №165

Rating: 2

Let me start off by stating that my wife and I love la Madelines, we eat there often in The Woodlands. We were so excited to stop in today. Nope.. disappointing. Rude staff, one with an air pod in her ear, cold soup, dirty tables, filthy floor.. found a receipt on floor from 11:37am... I write this at 5:58pm.. thats how long its been since they swept the floor. This place needs management..

Date: 2 years ago

Review №166

Rating: 5

My treat to myself getting to go there!!

Date: 2 years ago

Review №167

Rating: 5

Delicious! Friendly service!

Date: 2 years ago

Review №168

Rating: 5

Date: 2 years ago

Review №169

Rating: 3

Signs on the door saying we are out of Potato Soup! Seriously?

Date: 2 years ago

Review №170

Rating: 5

The food and drink was amazing. First time visiting. Sorry I didn t get a picture before I started eating. But as you can see the results of my plate speaks for itself.

Date: 2 years ago

Review №171

Rating: 5

Date: 2 years ago

Review №172

Rating: 2

Been a while, not impressed. Arrived at 7pm on a Thursday. I ordered the cafe sampler and purchased the last half quiche available. It should not have been served. It was dried out and shriveled. My cup of soup was not ready until I had finished my salad (that part of my meal was fresh and delicious). Ultimately the restaurant was not prepared to serve guests last night. A positive, the space was clean and tidy. I really hope it was just an off night.

Date: 2 years ago

Review №173

Rating: 4

There was a friendly staff and a great environment. We both really enjoyed our lunch. I would suggest the Onion Soup!

Date: 2 years ago

Review №174

Rating: 5

Very good and great staff. My bf and I ordered 2 kids pizzas and 1 avocado toast. They came out to our table and told us they only had 1 kids pizza available and offered me something else. I decided to take the refund and eat my toast, but for the inconvenience, the staff member gave me a free $10 gift card AND my refund!!!! Will be back as the toast and pizza were SO GOOD.

Date: 2 years ago

Review №175

Rating: 4

Great soups, sandwiches, and desserts. Staff was very friendly and helpful

Date: 2 years ago

Review №176

Rating: 2

First time here, we were not greeted. Forgot our parfait and it was super pricey for the portion. Every other table was dirty. Need to hire busser

Date: 2 years ago

Review №177

Rating: 4

It doesnt really look like a French farmhouse or bakery or whatever, but the food is good. Service was pretty fast. Portions were reasonable. I will probably go back.

Date: 2 years ago

Review №178

Rating: 5

Date: 2 years ago

Review №179

Rating: 5

Date: 2 years ago

Review №180

Rating: 4

Date: 2 years ago

Review №181

Rating: 4

Nice atmosphere, free wifi. Decent croissants.

Date: 2 years ago

Review №182

Rating: 2

Food was just OK. This place is more like going to the chow hall, the cafeteria line, unless your in Framce at the move and pick at the train station, this does not lend to the French experience. Ive had better crepes. Glasses were dirty, silverware was dirty. Pastry was good. Need to up your game, just cruising along in neutral.

Date: 2 years ago

Review №183

Rating: 5

1st time here my wife worked here and told me to try and it was tasty try the chicken riviera and keylime pie

Date: 2 years ago

Review №184

Rating: 5

Date: 2 years ago

Review №185

Rating: 1

Let me begin by saying, I never write reviews. This place flat out sucks! Not because of the food or the cleanliness, but because of the management/employees. I will not say all are bad, but those who are ruin it. La Madeline has stolen from me several times, either because they simply did not bring something to me and after several request for it still did not, or because they did not get my order at the register correct. I was coming every weekend, but I will never come again. I recommend you do not come here, unless management is changed.

Date: 2 years ago

Review №186

Rating: 2

Guess I set the bar too high for my first (and final visit). I ordered the sampler. The crust on the quiche was damp on the bottom. It just fell apart. The quiche and soup were,at best,room temperature. After picking all the stalks out of the salad-it was average.

Date: 2 years ago

Review №187

Rating: 3

Coffee was tepid and needed to be replaced with fresh hot coffee. Baked goods looked old and stale. Disappointing.

Date: 2 years ago

Review №188

Rating: 5

We frequently have dinner here at la Madeleines and its delicious. For some reason today, when I ordered my dinner, I was pointing to a kids meal sandwich, but we got charged for an adults meal? I should have said something about it at the time. But I didnt realize it. Next time I will be more careful.

Date: 2 years ago

Review №189

Rating: 5

Date: 2 years ago

Review №190

Rating: 5

Date: 2 years ago

Review №191

Rating: 1

I got food poisoning after eating the chicken Ceasar sandwich and Ceasar salad today. I m very disappointed because I loved this place and now I will not be returning.

Date: 2 years ago

Review №192

Rating: 2

first time ordering, wrong desert (i went back in and they fixed it) and put swiss on a kids meal that s supposed to be cheddar ?

Date: 2 years ago

Review №193

Rating: 2

Date: 2 years ago

Review №194

Rating: 1

Omelet was awful

Date: 2 years ago

Review №195

Rating: 2

Idk what the girls name is but she has dark hair and a nose piercing. I place an order of desserts to be ready this morning, another girl took my order and she yelled out in an ugly attitude it s not till 6 that s why they ain t ready and they just laughed although another lady told me it would be ready this morning. What makes no sense why she had an attitude if both we re just standing there on their phones and didn t acknowledge me when I walked in. Idk what s wrong with the morning staff but the evening staff has always been nice to me and courteous.

Date: 2 years ago

Review №196

Rating: 3

Date: 2 years ago

Review №197

Rating: 1

TERRIBLE SERVICE!! We came on Saturday at 11 ish ordered coffee and danishes that were already prepared. The lady we placed an order with told us she would bring our food to us. 15 min later she ought our coffee but not the danishes. After waiting 15 longer I went to check on our danishes and she tells me we brought it to you. I told her no there are no danishes on our table, she said well my manager took them out. (Sure argue with me whether or not we got our danishes) She rolled her eyes and went to check with her manager. Turns out they took them to another table not ours. Didn t apologize put together our pastries and gave them to. Really POOR customer service especially since YOU made the mistake. Pastries were good, service terrible. Manager never came out to apologize. 4/16/22

Date: 2 years ago

Review №198

Rating: 5

Customer service is Amazing! They are so kind! I had never been and didnt know what to expect but was pleasantly surprised. Atmosphere is cute and their sourdough bread was very good. Will definitely be back

Date: 2 years ago

Review №199

Rating: 5

Date: 2 years ago

Review №200

Rating: 5

Love the and great service

Date: 2 years ago