Holiday Inn Tyler - Conference Center, an IHG Hotel

Review №1

Rating: 5

Clean rooms, comfy beds, pool view, very accommodating, friendly helpful staff. Booked room after other hotel administrator canceled my reservation. Would definitely recommend. Has restaurant on-site so you technically have everything you need in one spot!! If in area again definitely my top choice.

Date: a day ago

Review №2

Rating: 5

Date: 5 days ago

Review №3

Rating: 5

Nice place. $5.00 burgers on Tuesday and Thursday.

Date: a week ago

Review №4

Rating: 3

Beds were comfortable and clean, staff were helpful and professional. Breakfast is not included in the room price. We stayed a night on the 4th floor, and the first room we went into had some kind of smell. (Mildew? Smoke? Chlorine from overlooking the pool? Couldnt really tell.) The front desk staff were excellent and put us in a different room on the same floor, but the second room was also smelly. Side note: Google Maps has no idea how to get you to the parking lot of this hotel. The only entrance is from W Rieck Rd.

Date: a week ago

Review №5

Rating: 1

**** DO NOT STAY AT THIS HOTEL! **** DONT BOOK YOUR CONFERENCE!!! +++THEY HAVE BUGS IN THEIR BEDS+++ **** SATURDAY 9/07/2024 **** REFUSE TO TAKE OWNERSHIP/ACCOUNTABILITY BY REFUNDING IN FULL OR PARTIALLY THE MONEY PAID FOR THE ROOM. THE GENERAL MANAGER SHELLY IS YET TO SPEAK TO ME AFTER SEVERAL REQUESTS FROM MYSELF & IHG GUEST RELATIONS. KATY THE ASSISTANT GM IS DISMISSIVE OF ME & MY CONCERN([in my opinion] implies she is used to hearing about bug complaints). SHE STATED THIS IS EAST TEXAS AND THERE ARE BUGS HERE. QUINTIN(front desk) WHO CAME TO THE ROOM ---SAYS I HAVE THESE AT MY HOUSE TOO. UMMMM....I DONT AND ESPECIALLY NOT CRAWLING ON ME IN MY BED. SHELLY/KATY(per their response to IHG Guest Relations) SAY BECAUSE I MOVED ROOMS THIS SATIFIES THEIR RESPONSIBILITY TO ME. THAT IS THE BARE MINIMUM THE HOTEL COULD DO IS MOVE ME. WHO IS GOING TO CONTINUE TO STAY IN A ROOM THAT HAS BUGS IN THE BED? NOBODY. GM SHELLY DID NOT CALL ME ON MONDAY(9/09) TO APOLOGIZE FOR THE EXPERIENCE OR INCONVENIENCE. I HAD TO CALL THEM ON TUESDAY (9/10). SHELLY TOLD ME THEY DISCUSSED IT ON MONDAY MORNING BUT MADE NO CALL TO ME THAT DAY. TODAY(9/17) I SPOKE TO IHG GUEST RELATIONS & STILL NO OTHER RESPONSE FROM HOTEL MANAGEMENT. -----STAY AT YOUR OWN PERIL -- FOR AN EXPERIENCE OF BUGS IN YOUR BED & HORRIBLE CUSTOMER SERVICE FROM HOTEL MANAGEMENT---- Shawn Gibson IHG Member since 2005

Date: 2 weeks ago

Review №6

Rating: 5

Same excellent service I have always gotten. Best staff at any hotel.

Date: 2 weeks ago

Review №7

Rating: 5

One the best Holiday Inns in the country. Have stayed with them from Rhode Island to Nebraska as I travel a lot for business.

Date: 3 weeks ago

Review №8

Rating: 4

I stayed two days at this hotel. My room was ok. The black African woman at the front desk was polite, kind and has great customer service. She works a lot i think she deserves some kind of appreciation award because of her outstanding customer service. Housekeeping didnt come to the room so i called the front desk to see if housekeeping was working. I needed towels and thought maybe she could clean the bathroom. The front desk clerk said she would let housekeeping know i needed towels. Housekeeping came and brought towels and didnt clean the bathroom matter of fact i didnt see housekeeping come on the floor where i was staying so i suggest you bring your own towels and your cleaning stuff along with your vacuum cleaner. Housekeeping can do better with cleaning the rooms and hotel overall. I felt they couldve knocked on the door and asked if you needed service like every hotel do.

Date: a month ago

Review №9

Rating: 5

Great staff clean rooms and a great restaurant

Date: a month ago

Review №10

Rating: 5

Thank you to the evening team here for making my stay so welcoming and pleasant! As well as the cleaning team, the personal touches and attention to detail did not go unnoticed. You all truly turned my business trip into a pleasure and I look forward to returning soon! Food and drinks: Great food and speedy accommodating room service!

Date: a month ago

Review №11

Rating: 5

Date: a month ago

Review №12

Rating: 1

Stay away! Don t bring your family to this Holiday Inn. They don t value disabled veterans. Sad and pathetic hotel. We had to find another local hotel after booking and confirming a disabled access room but they didn t have it upon our arrival. Anyone dealing with disabled family knows how much effort goes into travel arrangements. This hotel mistake was despite their reservation website clearly listing the room details, and I called to verify, and they called again too! It s likely the cause is an absentee owner who is too greedy to update software and pay for employee training. That s his choice and his business so I just write this to warn fellow travellers to stay away from the Holiday Inn Tyler.

Date: a month ago

Review №13

Rating: 5

Date: a month ago

Review №14

Rating: 5

Great staff, clean hotel, and you can always get a good night sleep at an IHG property. Rooms: Great size rooms and very comfortable bed!

Date: a month ago

Review №15

Rating: 5

Rooms: The rooms were really good amazing pillows lol Nearby activities: Theres all sorts to shop or eat around even if youre walking Rooms : 5/5 |

Date: a month ago

Review №16

Rating: 5

Rooms were as expected. Location is convenient with food and shopping nearby, some in walking distance.

Date: a month ago

Review №17

Rating: 1

Horrible customer service. Management refused to fix incorrect charges and was rude. Advised to contact credit card about correcting charges the hotel made.

Date: a month ago

Review №18

Rating: 5

This Holiday Inn on South Broadway in Tyler, Texas, offers an excellent restaurant, fun karaoke two nights a week, and a full bar. The service, food, and fun are exceptional!

Date: a month ago

Review №19

Rating: 4

Rooms: Service and rates Walkability: Close walking distance to restaurants. Food and drinks: Everything was provided by the hotel for our family reunion. Breakfast, lunch and dinner.

Date: a month ago

Review №20

Rating: 1

Terrible experience I was there for 3 days with staff coming in and out my room through out my stay but yet when I left they said I was smoking in my room. Which was just a flat out lie and charged me a fee with a bogus excuse that they smelled smoke! They charged me $345 even though the paperwork states the fee would be $300. I think the manager raciest and wonder how many people they have done this to so with staff coming in and out my room through out my stay why wasn t the smoke smell reported then and sent me this picture of things in the trash as there proof of me smoking in the room I smell scam you be the judge

Date: 2 months ago

Review №21

Rating: 1

If I could give this hotel a no star review I would. Unfortunately, my trip took a turn when I checked out! Until then things were good. Front desk staff is great. Room mediocre. Older room with slow draining tubs. My team and I stayed at this hotel for a few days for a conference. I was fraudulently charged $345. When speaking to management, I was yelled at, repeatedly, accused and threatened that they had photos. When I asked for the photos, only one was provided, which was cloudy and unclear. Katy Hankins manager and Shelly Arnold manager are biased and biased unprofessional. Their communication was as if I was not the customer! Rude, spoke over me, provided no solutions and blatantly accused me of something I didn t not do and over charged me on top of that! I frequently travel and this customer service is by far worst I ve had and more so disappointing that I was treated in such a manor. It s unfortunate that I have to post this negative review but if you re a minority be careful with staying at this hotel. Who knows what charges they will take out of your bank account without knowledge.

Date: 2 months ago

Review №22

Rating: 1

Poor service and management was rude! Came for a conference and my manger and team was treated rudely and dismissive. Otherwise the staff at the front desk was nice. If you have a choice to book somewhere else do so!

Date: 2 months ago

Review №23

Rating: 1

Rooms smell like moisture and the tubs back up. I came for a conference and my manager was treated unfairly and over charged. Mangers Katy and Shelly may be a bit prejudice if you re a minority. Beware with booking with them!

Date: 2 months ago

Review №24

Rating: 5

Rooms: Clean Nearby activities: Shopping Safety: Security Food and drinks: BAR AND Restaurant

Date: 2 months ago

Review №25

Rating: 1

Worst experience ever, they havent had hot water in 2 days, cable will not work and they want to charge you for breakfast/coffee.

Date: 2 months ago

Review №26

Rating: 5

Date: 2 months ago

Review №27

Rating: 4

Date: 2 months ago

Review №28

Rating: 5

Date: 2 months ago

Review №29

Rating: 5

This place never disappoints. Staff here is great.

Date: 2 months ago

Review №30

Rating: 5

Amazing beds and pillows, lovely view, energetic and happy staff. Cant wait to stay again!

Date: 3 months ago

Review №31

Rating: 4

Date: 3 months ago

Review №32

Rating: 5

Was recommended to go there and eat their 5.00 hamburger and fries. Omg it was big burgers and a good amount of fries just for 5.00 I couldnt believe it. Waitress was super cool. It was in Tyler so we didnt stay there. Great place must go on Thursdays for that deal. Noteworthy details: I was being truthful but you answer each review with push of a button. Same answer on each one. I said I didnt stay at the hotel and I will be back cause I live 30 mins. from the hotel.

Date: 3 months ago

Review №33

Rating: 5

Experiencing top-tier beauty and hospitality! Since I can work from anywhere, I decided to join my husband on his business trip to TX. We are staying at a Holiday Inn as always. This one truly stands out, not because its new, but because of its incredible culture. From the vibrant flowers blooming around the property to the genuine smiles from every employee, you can feel the difference. Its a palpable, 100% commitment to exceptional service and warmth. Highly recommend! Rooms: Clean sparkling rooms. Not a single thing out of place. Food and drinks: We enjoyed the breakfast buffet. Simple typical food except they had Turkey sausage too. But the staff is the best. Kind, friendly and attentive

Date: 3 months ago

Review №34

Rating: 5

This is the place for burgers on Thursday.

Date: 3 months ago

Review №35

Rating: 4

Nice rooms, you can rest comfortably. The best and most economical restaurant. The hotel is very big. Food and drinks: Economical, the wings are the largest, they serve you the entire wing.

Date: 3 months ago

Review №36

Rating: 5

The complimentary breakfast made the stay worth it . The entire staff are intentionally welcoming and friendly. Everyone is offering assistance to improve your stay. Even during a tornado warning, the staff was professional and accommodating. If there had been an actual tornado touch down near the facility, Im sure Jesus would have assisted the staff. Im happy to be a member.

Date: 3 months ago

Review №37

Rating: 5

Date: 3 months ago

Review №38

Rating: 5

My best friend (as well as business partner) & I decided to give Tyler, TX a try for our, yearly girls trip! We were NOT disappointed. We loved the atmosphere, people & and full environment! They had Karaoke on Saturday night which we absolutely had a blast joining in on! The pool was so relaxing & clean but the side area to relax in the chairs made it even more enjoyable. There were families enjoying which was also refreshing! Would highly recommend!

Date: 3 months ago

Review №39

Rating: 5

This has been one of the best Hotels Ive stayed at in a long time , the staff are amazing and very accommodating. The rooms are a little small and the hotel will need some updating in a few years. But otherwise its a great place to stay in Tyler!

Date: 3 months ago

Review №40

Rating: 5

Date: 4 months ago

Review №41

Rating: 5

I stayed here to be close to UT Tyler Hospital. The staff was very friendly & helpful.

Date: 4 months ago

Review №42

Rating: 5

Date: 4 months ago

Review №43

Rating: 5

Date: 4 months ago

Review №44

Rating: 4

A Tyler tradition for 50 years

Date: 4 months ago

Review №45

Rating: 5

Date: 4 months ago

Review №46

Rating: 5

Holiday Inn in Tyler was a great place to stay and to host an event. They were very friendly and accommodating of our large group. The food in the restaurant was delicious and very reasonably priced. Would highly recommend!

Date: 5 months ago

Review №47

Rating: 3

Date: 5 months ago

Review №48

Rating: 5

Date: 5 months ago

Review №49

Rating: 5

Great venue to host a conference. Staff was exceptional, very friendly and eager to assist where needed to ensure a great experience was had by all.

Date: 5 months ago

Review №50

Rating: 5

Date: 5 months ago

Review №51

Rating: 1

Terrible experience. Do not trust the high stars

Date: 5 months ago

Review №52

Rating: 5

Wonderful stay! Everything was so clean!!! The cleaning staff takes great pride in their work. Every staff member I had contact with was super nice! The landscape is beautiful, and so much in walking distance, including food and shopping. Great entertainment options nearby. Comfortable beds, soft and firm pillows. The building is sturdy and sound resistant. My youngest was able to run in the room without making a sound or having the neighbors below us complain. They also have cribs!! All you have to do is request one, and they will bring it to you. They have a restaurant/bar downstairs, and they have specials and even karaoke nights. They have a large parking lot. They have an enclosed outdoor pool that goes to 8 feet and a shallow pool for little ones. Felt very safe in all areas.

Date: 5 months ago

Review №53

Rating: 5

Great folks here.

Date: 5 months ago

Review №54

Rating: 5

Date: 5 months ago

Review №55

Rating: 5

Date: 5 months ago

Review №56

Rating: 4

The Holiday Inn Tyler Conference Center is a nice hotel. You can tell its on the older side but they are trying to keep it updated. The room was spacious and clean. There is a restaurant in the hotel which is usually a plus, although I didnt eat there. The patio door doesnt open unfortunately. However, ample storage with drawers and a closet. The room has a microwave and a mini fridge which makes heating up food easy. There is also a coffee maker and full size blow dryer. My only suggestion would be to increase the TV size. I was a bit surprised at the size of the TV, especially in comparison to the room size...it really needs to be upgraded. The location is right by shopping and dining. Overall though, I would recommend this hotel.

Date: 5 months ago

Review №57

Rating: 5

Good standard hotel. We had a small problem with our shower but the staff was very accommodating and made things right. Would definitely stay here again!

Date: 5 months ago

Review №58

Rating: 4

Clean and Restful.

Date: 5 months ago

Review №59

Rating: 5

Best around

Date: 5 months ago

Review №60

Rating: 5

Date: 5 months ago

Review №61

Rating: 5

Booked a room around 1am close to the hospital and I booked the room for the wrong date on accident due to lack of sleep being at the hospital all day and Brooke the service desk employee went above and beyond to fix it. She was very helpful and professional. Also had great customer service. The only issue was we had no cold water in the sink in the bathroom. Rooms: Decent rooms nothing too fancy. Only issue was there was no cold water in bathroom sink. We also clean Safety: It was quiet. No one lingering outside or in the halls. Food and drinks: Has restaurant and you can buy beer and liquor at front desk

Date: 6 months ago

Review №62

Rating: 5

Date: 6 months ago

Review №63

Rating: 5

Great atmosphere home feeling away from home, very accommodating for all our needs , Clean and fresh feel, so friendly and helpful. Highly recommend staying here, I one of the best nights sleep here than I had in a long time. Walkability: In walking distance from all the favorite restaurants, conveniently located Walmart and grocery store and shopping outlets. Food and drinks: Conveniently located nearby all the favorite restaurants and several restaurants with bars.

Date: 6 months ago

Review №64

Rating: 5

I travel for work so when I start a contract I have to find lodging. This is a very convenient location with a well lit parking lot. The GM Shelly and the front desk staff person Angel were very welcoming and also flexible in accommodating my needs. The atmosphere of the whole facility is good with a great bar and restaurant. They even have Karaoke on some nights which was so much fun. Thank you for making me feel at home, keep up the good work! Rooms: comfortable and quiet Nearby activities: shopping Safety: well lit at night Walkability: can walk to a few restaurants Food and drinks: food is good bar is a lot of fun

Date: 6 months ago

Review №65

Rating: 5

What they have right is by far the service. The hotel itself is definitely showing its age but whatever it lacks in stylish swag they more than make up for it with service. The check-in experience is very smooth and efficient. The breakfast in the mornings is plentiful and the service in the restaurant is outstanding!!! I had an issue with my key, they immediately fixed and walked with me to make sure I got in OK. I had an issue with the ac and they had a service guy up there in no time and it was fixed. The hotel could really stand for some renovation but if they continue to offer this kind of service I think most will be very pleased. Beds were comfortable and clean. Really wished we couldve opened the balcony doors, that was a big disappointment. Other than that I highly recommend. Rooms: Showing their age but were comfortable and the dove products were nice even though I dont usually like Dove Food and drinks: Great breakfast and good bar food at night as well

Date: 6 months ago

Review №66

Rating: 2

Overpriced, in an area with crazy traffic, food sucks, room service banging on your door at 9am. Every hotel Ive ever been to serves breakfast till 10am on weekends, not this one.

Date: 6 months ago

Review №67

Rating: 5

So, why does this hotel remain my favorite in Tyler? March 7th Excursion: On this trip, I want to recognize Ms. Awa and the front desk who called to confirm my reservation. You bring a smile to my face! Wish they had 12 stars 1. Got a call saying we have your room ready. 2. Each contact with front desk was cordial and kind. 3. Arrived late...up to the room. Room was extremely clean and we were upgrade! 4. My door and inside the room were small thank yous...for my membership to HI. A shout out to the following: 1. Ms. Cheyenne (? Spelling?) 2. Ms. Angela 2.5 Ms Reese (did the small welcome ideas to room!!! 3. Short red headed lady doing breakfast... And the entire staff from cleaning crew to front desk! Adam (AM the short guy on left!)

Date: 6 months ago

Review №68

Rating: 1

Make sure you get a receipt when canceling. The staff did not record my checkout; total confusion and charged me for a no show for second night. I expected staff to call back and apologize for mistake. But instead I had to make four calls before I got a call back, and then the HR person call me back and basically Lectured me for 15 , gave me the third degree about the rules of canceling same day Really it s too complicated - basically always get a receipt on any verbal agreement. Too many different people working front desk, unorganized and inefficient. I ll stay at the Homewood suites next time. Anytime you make a hotel reservation you should get a confirmation number and then get a confirmation of when it was canceled. I did not have a confirmation number - the room I was in was not available for the next night. Stay in a hotel where youget confirmation number. Too much of a hassle

Date: 6 months ago

Review №69

Rating: 4

I didnt stay there overnight - I took part in a two-day conference. But, I can note that the staff was very attentive and diligent. Also, I did not detect any significant grimaces on the faces of those whom I can only assume were overnight guests.

Date: 6 months ago

Review №70

Rating: 5

My room was very neat and clean. The hotel bar and restaurant were great. Service was top-notch, and the food was great as well.

Date: 7 months ago

Review №71

Rating: 4

Too soft mattress; otherwise, a nice room

Date: 7 months ago

Review №72

Rating: 4

Date: 8 months ago

Review №73

Rating: 2

Date: 8 months ago

Review №74

Rating: 5

Great room! Clean! Awesome fish tacos in the restaurant! And, what made it all possible...truck parking!!

Date: 8 months ago

Review №75

Rating: 4

Great customer service. But the location is hard to get to from the main road. Food and drinks: They have a great restaurant with good daily specials. Rooms : 4/5 |

Date: 8 months ago

Review №76

Rating: 3

Date: 8 months ago

Review №77

Rating: 1

They try to run a 2 star hotel as a 5 star the electric is faulty roof leaks exhaust fans havent worked in years the plumbing is old and faulty. Im disgusted in the over all conditions

Date: 8 months ago

Review №78

Rating: 4

Date: 8 months ago

Review №79

Rating: 5

We were able to get a room on new years eve. Quiet and comfy. Nice complimentary breakfast too

Date: 9 months ago

Review №80

Rating: 5

I stood here for a week while visiting some friends in Tyler! The staff is super friendly, shout out to Veronica and Kristy I believe it s her name, always treating me with a big smile and making my stay like home. The breakfast alway fresh , they have a bar and a great diner and even thought I didn t try these things im vey sure it s worth it! If I ever go back to Tyler , TX I hope I see them there still . Because I will definitely book my stay there!

Date: 9 months ago

Review №81

Rating: 2

Its not the employees fault, but this place really needs a renovation. My room stank! Luckily I got a candle for Christmas so I burned it all night to cover the smell. The room was just old. It had those ugly like yellowish cream color light switch plates from the 80s, a yellow bathtub and was just kinda dingy and crusty. The bed was nice though, and breakfast was top notch. I guess thats what you get even at a holiday inn for $150+ a night. Kind of a bummer. Also its difficult to get to. The GPS is even confused. We drove around the block twice, before finding the tiny side road that looks like an alley you have to go down to get there. The address is Broadway, but its not actually on Broadway. You can see it from Broadway, though.

Date: 9 months ago

Review №82

Rating: 4

Best store, Bar, & staff. Yall need to get HERE!

Date: 9 months ago

Review №83

Rating: 5

Attended a companys Christmas party here. The atmosphere was nice, the employees were engaging and very friendly. Bathrooms are clean.

Date: 9 months ago

Review №84

Rating: 5

Excellent place for business

Date: 9 months ago

Review №85

Rating: 5

Date: 9 months ago

Review №86

Rating: 5

Date: 9 months ago

Review №87

Rating: 5

Wonderful place!! Very clean hotel that has been updated. This hotel has a nice restaurant and bar. The staff are exceptional and Awa at the front desk even went to her own car to get me something I needed that the hotel didn t have! Room was immaculate with comfortable bed and several different pillows to choose from. Great chair in the room to watch TV. They are dog friendly but charge an additional $25 per night for your pet. Food was delicious (dinner)! They also do provide daily housekeeping without asking. I will stay here from now on!! Rooms: Comfortable beds and pillows to choose from. Air conditioner does not go below 67. Nearby activities: Lots of shopping nearby and great restaurants in the area. Safety: Balcony is permanently locked for safety. Food and drinks: Delicious food but you have to pay for meals. No free breakfast.

Date: 10 months ago

Review №88

Rating: 4

Date: 10 months ago

Review №89

Rating: 1

Killed the lights on me at 10:05. I was already paid and trying to eat dinner. Zero heads up, zero notification, Just lights out. Ate dinner in total darkness.

Date: 10 months ago

Review №90

Rating: 4

Date: 10 months ago

Review №91

Rating: 5

Very nice. Clean, good location, ample conference rooms, very friendly employees n wait staff, good food n drinks in restaurant.

Date: 10 months ago

Review №92

Rating: 5

Excellent service!

Date: 10 months ago

Review №93

Rating: 5

Date: 10 months ago

Review №94

Rating: 4

Date: 11 months ago

Review №95

Rating: 5

Went to Superintendent birthday party and had a great time

Date: 11 months ago

Review №96

Rating: 5

Stayed one night but its within walking distance to a lot of eating spots. Walkability: Close to restaurants, no need to drive. Rooms : 4/5 |

Date: 11 months ago

Review №97

Rating: 5

Date: 11 months ago

Review №98

Rating: 2

Older motel had to walk a mile to our room ice machine was broke and the shower handle. Breakfast sucked and cocktails were outrageous prices.

Date: 11 months ago

Review №99

Rating: 4

We attended a very nice talk in the conference room there at the Holiday Inn which was very clean and the staff did an exemplary job of taking care of all the attendees. The food served, was also very good!

Date: 11 months ago

Review №100

Rating: 5

This place is nice for a short visit. The staff was nice always greeting people as they come and go. The tree in the middle of the entrance does not make sense to me as to why it is there. Accommodations for pets is not really ideal. There is a grass area, but you have to walk to the end of the parking lot. It is fine just want people to be aware that it is not close. The breakfast was free with my booking. It is also free for anyone 11 and under. If I needed to come to Tyler tx again I would. Rooms: Nice comfortable enough room for four. Nearby activities: There are many restaurants close by. Food and drinks: Breakfast was not five star, but it did the trick.

Date: 11 months ago

Review №101

Rating: 1

Very bad service from front desk employee, Kelsey. (Not sure if I spelled that right) She gave the impression that helping a disabled vet was beneath her and we were bothering her while trying to ask about a room for the weekend. Very disappointed in her behavior. Rooms

Date: 11 months ago

Review №102

Rating: 3

Our overall stay was good. The pool was clean and nice to sit with friends to socialize with. We were there for a conference so being in the same place was nice. Close to shopping, which was great. We stayed 3 nights on the first morning we had housekeeping come and they didnt refill our coffee k cups, or give us new coffee to go cups to use and tied the trash bags in waste baskets so tight you couldnt put much trash in the bag. We did get clean towels, which was nice. We just kept the do not disturb tag on our door. The coffee in the hotel was not great, in my opinion. And the breakfast was not worth the $14.95 a person either. For that price, I was at least expecting hot food and a decent cup of hot coffee. Now the night we arrived we had dinner at their restaurant and it was a great burger. The onion rings were great. We arrived on a Thursday night, and their burgers were five dollars. Would definitely recommend trying their burgers if you happen to be there. Nearby activities: Didnt get to see all the stores, but the location of this hotel was great for the places we did go to. Walkability: We did walk to the Sonic nearby, and Michaels, which was nice to get out and stretch our legs after conference time. Food and drinks: Coffee was not great. Breakfast wasnt either. Their lunch was okay. The chicken was dry. Other than their great burgers I cant say their food was the best Ive had.

Date: a year ago

Review №103

Rating: 5

Very well treated. Simple breakfast was good

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 5

My favorite part about staying here is how nice everyone is! Katie, that was assisting in the breakfast room went out of her way to make me toast due to items being out of reach! Thank you so much for your help Katie!

Date: a year ago

Review №106

Rating: 3

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 4

Rooms were decently clean. Parking lot could definitely use some attention. Location was perfect. Rooms : 4/5

Date: a year ago

Review №109

Rating: 4

Rooms are a little tired but clean. They sell a Club/Concierge Level that doesnt exist. I was disappointed to find out upon arrival. I was, however, pleasantly surprised to have received evening turndown service. Front Desk Agents were friendly and accommodating. Conference Area needs a little attention, though... restrooms were out of supplies (paper towels and toilet paper), and room temperatures were either freezing or too warm. The catering serving staff were friendly and attentive. The food was very good. Bar/restaurant staff were friendly, efficient, and attentive, as well. I did not have a chance to experience the pool deck, but it was utilized and enjoyed by families during the days I was there. Overall, it was a very pleasant stay, extremely reasonable pricing, and a very good value. I would stay there again.

Date: a year ago

Review №110

Rating: 1

This hotel LOCKS the air conditioning at one temp and you cannot change it. Hotels are meant for the comfort of customers, if you lock the AC buttons so you can t adjust the AC to me, that s bad business. The room reeked of roach spray, outside the doors in the parking lot alone was hundreds of roaches scurrying. Not sure how this place has 4 stars. The beds were comfy and that s it, I didn t sleep well cause it was too hot in the room, considering it s TEXAS.

Date: a year ago

Review №111

Rating: 4

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 5

Date: a year ago

Review №114

Rating: 5

Friendly people, great service, and clean rooms make my stays in Tyler more enjoyable.

Date: a year ago

Review №115

Rating: 3

Hotel was pretty close to Mother Frances Hospital, and was very nice. And we got a medical discount, which helped with the cost. Beds were very comfortable. Room was clean. But you cant get there from Broadway (it has an address on Broadway.) You have to turn off Broadway to a side street and find a tiny driveway that goes to the hotel. And there was no free continental breakfast.

Date: a year ago

Review №116

Rating: 4

I hadn t stayed in a Holiday Inn in a long time. This one is big and pleasant. I booked it because it has an outdoor pool and they have a good senior discount. Room was big and clean. Really nice bathroom. A/C was not working and the staff quickly came and fixed it. I didn t realize breakfast was not complimentary ($15 buffet). I probably need to try a Holiday Inn Express next.

Date: a year ago

Review №117

Rating: 4

Stayed overnight while traveling during summer vacation. No complaints. The room was clean & the beds were very comfortable.,& hotel is close to everything Rooms: Clean rooms & very comfy beds!

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 5

We utilize the conference room for large meetings / conferences, and Brandy Wilson is an amazing host! She provides a wonderful experience for us every time! I highly recommend getting with Brandy for your next conference.

Date: a year ago

Review №120

Rating: 4

Date: a year ago

Review №121

Rating: 5

Excellent place to stay. Great staff, Nice rooms and an Amazing full Breakfast. Plenty of Parking, Great for parking and RV etc. I highly recommend this place. Rooms : 5/5 |

Date: a year ago

Review №122

Rating: 5

Went to a dance in the conference room thats all I can say about the hotel

Date: a year ago

Review №123

Rating: 5

Great room and the staff were over the top in hospitality. Had a great breakfast and a no rush check out and we were on the road again. Would stay again anytime.

Date: a year ago

Review №124

Rating: 4

Love the staff. Rooms need a little updating. However, they are clean.

Date: a year ago

Review №125

Rating: 5

I love this hotel and bar and restaurant. Great people all around and the best hotel in Tyler. Also the highest view. come stay here on the 8th floor and ask for the pool view . You can even see all the people waiting in lines to the many fine dining experiences (from upstairs) and choose your destination. Best bartender in town.

Date: a year ago

Review №126

Rating: 5

Great Rooms: Rooms Great Coffee pot stopped working Nearby activities: Easy to get to Safety: Couldnt get a handicapped rooms Walkability: Ok Food and drinks: Great

Date: a year ago

Review №127

Rating: 3

Date: a year ago

Review №128

Rating: 5

This is the best Holiday in that I have ever stayed in!!! I alway feel welcome and the rooms are super clean! Service is excellent and Friendly! I always feel rested and ready to go after staying here. Keep doing what yall are doing!

Date: a year ago

Review №129

Rating: 5

writing this review for Veronica. I came to the lobby bawling my eyes out because of personal reasons. She was empathetic and went above and beyond her role as a front desk attendant to help me. When she saw me the day after she even followed up to see if the issue was resolved. I am very grateful for her. give her a raise lol

Date: a year ago

Review №130

Rating: 5

Nice hotel. Very clean. Staff was very nice. Breakfast service was great.

Date: a year ago

Review №131

Rating: 5

Date: a year ago

Review №132

Rating: 5

Date: a year ago

Review №133

Rating: 5

Date: a year ago

Review №134

Rating: 5

We had a great experience at this location. The staff was awesome, the rooms are clean, the restaurant was nice, and the pool was well maintained. Everything you could want or expect on a Holiday Inn was available and well executed. Rooms: Well kept and clean Food and drinks: Nice restaurant and bar on site Noteworthy details: Great pool area, very well maintained

Date: a year ago

Review №135

Rating: 5

beautiful room, hotel, restraunt, pool area, great food, very kind staff, great service!!

Date: a year ago

Review №136

Rating: 5

Power outages all over east Texas, baseball tournament, they d employees went above and beyond there job responsibilities. Every problem was solved in 30 seconds. This was fully packed, no vacancies and the manager and front desk handled it with class, compassion and professionalism, if you are staying in Tyler and are worried about your hotel situation stay here if there is a problem they go the extra mile and are never rude!! Rooms: Pet friendly Food and drinks: 24 hr snack bar, restaurant in hotel is ok

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 4

The service was top notch. The room was good.

Date: a year ago

Review №140

Rating: 4

Nice and clean. No clomplaints.

Date: a year ago

Review №141

Rating: 4

Date: a year ago

Review №142

Rating: 5

Very nice place. Very clean. Rooms: The rooms were very clean and taken care of. Nearby activities: a ton of things to do around the hotel its kinda in the hub of south tyler. Food and drinks: Theres so many I couldnt count the amount of restaurants around us but, the one in the hotel had good drinks and breakfast

Date: a year ago

Review №143

Rating: 4

Date: a year ago

Review №144

Rating: 1

Never in my life have I ever seen a motel or hotel charge for breakfast. As many motel I have stayed in for the last 5 years has this ever happened. This is also the first motel that wanted a card on file in we take something. I would not recommend the motel to anyone

Date: a year ago

Review №145

Rating: 5

Veronica at the front desk made my four day stay very welcoming she is professional and so very very sweet Thanks girl you are the best!!!! The lady in housekeeping from Hawaii is also awesome! Thank you ladies for all that y all do

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 5

Staff was nice. It was located in an area that had a variety of stores, close to the highway and seemed fairly quiet. I liked the balcony although you couldnt open it. Overall I would still return.

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 5

Stayed here for the week while I was in Tyler for work. The hotel restaurant provided great food and drinks. Staff was always friendly, rooms were clean. I was able to meet the owner of the hotel,as he was working just as hard as his staff during a busy period in the restaurant area. If I were traveling back to Tyler, I wouldn t stay anywhere else. That s how well I was treated.

Date: a year ago

Review №151

Rating: 4

Always a great stay at this place. Ive come to know the staff and they make me feel at home! Theres only a couple cool places to stay in Tyler. This is definitely one of them. If I could change one thing, it would be the variety at the breakfast buffet and the early hours of the restaurant and bar. Love the service. Love the property.

Date: a year ago

Review №152

Rating: 5

Date: a year ago

Review №153

Rating: 2

Needed to talk to someone on the front desk for a quick answer with the rooms, and got sent to a call center that had no idea about the hotel. Need some local help.

Date: a year ago

Review №154

Rating: 4

Date: a year ago

Review №155

Rating: 5

Date: a year ago

Review №156

Rating: 4

Date: a year ago

Review №157

Rating: 5

Clean safe place to lodge.

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 4

Date: a year ago

Review №160

Rating: 5

Date: a year ago

Review №161

Rating: 5

Great experience

Date: a year ago

Review №162

Rating: 5

Fantastic staff & amenities. Very clean!

Date: a year ago

Review №163

Rating: 5

More than we expected.Very lovely.

Date: a year ago

Review №164

Rating: 1

HORRIBLE!!

Date: a year ago

Review №165

Rating: 5

Service was above par... Sadly, getting the farthest room possible from the elevator or stairs for a week stay was rough. Yet they went out they way, to attempt to change me to a different room type... but accommodate my stubbornness of keeping the room type... the Front Desk Manager, he has done well and prepare his team for stubborn guests like myself....

Date: a year ago

Review №166

Rating: 5

Excellent customer service!

Date: a year ago

Review №167

Rating: 5

Clean room and excellent friendly people, we love staying here when we are in Tyler.

Date: a year ago

Review №168

Rating: 4

Date: a year ago

Review №169

Rating: 5

Friendly and helpful staff. The room was clean and had many towels and pillows! Either the room was extremely quiet or I was extremely tired but I did not hear traffic all night.

Date: a year ago

Review №170

Rating: 5

Date: a year ago

Review №171

Rating: 5

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 5

Felt like a king! From the moment I walked in I was greeted like royalty. Very comfortable rooms. Thank you guys. Good job!

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 5

Excellent choice for a quick stay. Complete in offerings and with an excellent breakfast.

Date: a year ago

Review №176

Rating: 3

Decent place, just way overpriced rooms and food. Plus the breakfast was extremely lackluster. Id rather have a banquet tv dinner than thier breakfast.

Date: a year ago

Review №177

Rating: 5

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 4

Date: a year ago

Review №180

Rating: 5

Date: a year ago

Review №181

Rating: 5

Right near all food venues

Date: a year ago

Review №182

Rating: 5

Very enjoyable stay. Service at the front desk was pleasant and friendly, and while the room was a bit dated, it was clean and had everything I needed.

Date: a year ago

Review №183

Rating: 4

No comments thanks

Date: a year ago

Review №184

Rating: 5

Date: a year ago

Review №185

Rating: 4

Date: a year ago

Review №186

Rating: 5

The staff was fantastic, great customer service.

Date: a year ago

Review №187

Rating: 4

Date: a year ago

Review №188

Rating: 5

We stayed for the second year with our Corvette Club. The service was excellent! The breakfast buffet was so much better than most hotels. The dinner served to the club was outstanding! The chef is top notch! The room was large and comfortable. I highly recommend this one.

Date: a year ago

Review №189

Rating: 5

Date: a year ago

Review №190

Rating: 4

Date: a year ago

Review №191

Rating: 4

Was there attending a special occasion that included dinner. The bar was good. The dining room was uncomfortably warm. The food was good and plentiful.

Date: a year ago

Review №192

Rating: 5

Date: a year ago

Review №193

Rating: 5

Shellie Arnold General Manager was awesome

Date: 2 years ago

Review №194

Rating: 5

Date: 2 years ago

Review №195

Rating: 5

Only problem and this is the only problem I have IHG location.. Toilet paper... Single ply sandpaper is no good.. Please go 2 ply and softer..

Date: 2 years ago

Review №196

Rating: 5

On Labor Day weekend we had our 50th wedding Anniversary party at the Holiday Inn. The staff are excellent! Friendly, caring and efficient! The food was beautiful and delicious! Our out of town guests were happy with the rooms and service!

Date: 2 years ago

Review №197

Rating: 5

Will be back

Date: 2 years ago

Review №198

Rating: 5

Date: 2 years ago

Review №199

Rating: 4

Great customer service and pretty clean! Nice spot to grab breakfast in the morning as well. The only suggestion I have for folks is if you want your quiet, dont get a room facing the courtyard with the pool. The sound is in an echo chamber in the middle of the hotel and gets pretty noisy.

Date: 2 years ago

Review №200

Rating: 5

Date: 2 years ago