Hilton Garden Inn Temple Medical Center

Review №1

Rating: 5

Good room

Date: 2 weeks ago

Review №2

Rating: 5

This hotel has been the nicest Ive stayed at in Temple. Quality rooms, cleaned very well, beds are great, staff is excellent. This is worth every cent.

Date: 4 weeks ago

Review №3

Rating: 5

Date: 2 months ago

Review №4

Rating: 3

People are not the nicest theres other hotels that are better

Date: 2 months ago

Review №5

Rating: 5

Rooms: Excellent amenities and space. A step above others for the price. Rooms

Date: 2 months ago

Review №6

Rating: 2

Place is shady. I slept in my truck due to being told vehicles get broken into a lot after we checked in. I figured I would let my hubby sleep while I cuddled with my .40. I saw people driving around with their headlights off really slow. Wouldnt be a bad idea for them to get security.

Date: 2 months ago

Review №7

Rating: 4

Clean and hospitable as always. Hot tub was not usable on this trip. Otherwise they did a great job of attempting to recover from the tornado. Being sensitive to black mold, I could definitely smell it in the hallways near the pool area. Stayed on second floor so it wasnt a horrible issue for me. Rooms

Date: 2 months ago

Review №8

Rating: 4

Excellent facilities, very good attention from doctors, nurses and staff in general.

Date: 2 months ago

Review №9

Rating: 4

Date: 2 months ago

Review №10

Rating: 3

Date: 2 months ago

Review №11

Rating: 1

Well first off the price is ridiculous. We were told they offered free breakfast. Which they dont.nothing on the menu was dairy or gluten free. .the hot tb wasnt working. The lid to the coffee pit in the room was broken. The toilet ran all night due to ,u have to lift the toilet lid to flush the toilet.the bed was way too soft and they called me 3 times asking if I really needed my handicapped room..I did get the room thru their website which is considered a 3rd party. . Things were very different in person than what was advertised. They say the allow pets with a costly deposit. Even though its a convenient location. The motel is not all that as it appeared on the website. Walkability: Lots of walkable food choices around

Date: 2 months ago

Review №12

Rating: 4

Safety: It was a fun night getting hit with a wind storm. But at least the EF 2 tornado touched down elsewhere in town. Rooms

Date: 2 months ago

Review №13

Rating: 1

If you hate taking a hot shower you will love hilton garden inn temple. The water doesnt get above luke warm.

Date: 2 months ago

Review №14

Rating: 3

We only had a couple of issues with our room. They body wash, shampoo and conditioner bottles that were on the wall in the shower were completely empty. The shower handle really had to be cranked on to turn it off completely. The pool was closed for cleaning both days we were there. Other than that we enjoyed the check in and out process thru the Hilton app on our phones and the remote locking system also thru the cell phones. Would stay there again.

Date: 3 months ago

Review №15

Rating: 2

Not worth the price. The front desk staff was really nice, but as soon as you walked in, the lobby smelled like mildew. The floor in the room had obviously not been cleaned because there was candy on the floor. The bathroom has no type of circulation or vent, so a shower gets super hot and steamy, making it very uncomfortable in the whole room, especially with it being summer. The beds are hard and uncomfortable, and the pillows are literally non-existent, lol. Practically laying in the mattress with how horrible the pillows were. We promised ourselves to never stay here again.

Date: 3 months ago

Review №16

Rating: 4

The room was clean and a decent size with 2 queen beds. Room darkening curtains were very effective, and the air conditioning worked well (and quietly). Beds were lumpy, and I could not get comfortable. I tossed and turned most of the night and eventually switched to the other bed, but it was the same. The bathroom was roomy, and water pressure in the shower was good. Check-in was easy, and the front desk agent was very friendly and helpful!

Date: 3 months ago

Review №17

Rating: 4

The hotel is very nice, quiet and staff are friendly.

Date: 3 months ago

Review №18

Rating: 2

Staff is nice but room thermostats dont work.

Date: 3 months ago

Review №19

Rating: 1

No gas cold showers no hot food smelled water damage terrible

Date: 3 months ago

Review №20

Rating: 5

Very comfortable with all the comforts as if I was home

Date: 3 months ago

Review №21

Rating: 5

Love it Nearby activities: Lots of places to eat Food and drinks: All foods were good

Date: 3 months ago

Review №22

Rating: 5

Date: 3 months ago

Review №23

Rating: 3

Date: 3 months ago

Review №24

Rating: 5

Went through a bad storm and tornado here in the area. Thankfully they had a room available. Most hotels were booked. They were a lifesaver. Excellent room, serviand hospitality. 5 s rating plus Rooms: Needed a handicap room. Very nice and accessible Walkability: Close to restaurants and Hospital. Food and drinks: Excellent breakfast Noteworthy details: Minor damage to the front of bldg due to the tornado . ThAnk God they had a room . No electricity in most of area.

Date: 4 months ago

Review №25

Rating: 5

The rooms were very clean and the staff was nice and helpful

Date: 4 months ago

Review №26

Rating: 4

Date: 4 months ago

Review №27

Rating: 5

Date: 5 months ago

Review №28

Rating: 3

Date: 5 months ago

Review №29

Rating: 5

Date: 5 months ago

Review №30

Rating: 2

The staff were very nice and helpful. The lobby was nice, however stain spots on a lot of the seating in the lobby. Our room had quite a few things wrong with it. Crumbs on the floor, but on the bed, lights were not working or looked like they were going to fall over because they were broken. The bathroom was tiny and the shower ran the whole time unless we tightened the knob so much you felt like you were going to pull it off. The showers faucet was coming off the wall and many things seemed like they were not taken care of. I would not recommend this hotel or stay here again. It was definitely not worth the price. Rooms: Not great, small and things falling apart. Walkability: Very close to a lot of restaurants and right across the road from the hospital.

Date: 5 months ago

Review №31

Rating: 2

Date: 5 months ago

Review №32

Rating: 5

Rooms: Very nice clean rooms Walkability: Not good Rooms : 3/5 |

Date: 5 months ago

Review №33

Rating: 5

The Mikeska Family had a very enjoyable stay. The entire hotel was very clean Our room was very nice and comfortable. The staff was excellent !! A very enjoyable experience. Tim Mikeska

Date: 5 months ago

Review №34

Rating: 4

Rooms: Rooms were clean and nice. Food and drinks: Very good breakfast and good variety. Rooms : 4/5 |

Date: 5 months ago

Review №35

Rating: 5

Went for state K-12 testing. Appearance was nice.

Date: 5 months ago

Review №36

Rating: 5

Great staff! Breakfast was a blast w Pearl! Front desk welcoming, and helpful. Services work great and are new. Ive stayed here in the past and will continue. Seem to be pretty stingy since my last visit, regardless of status.

Date: 5 months ago

Review №37

Rating: 5

Clean,,newer hotel.

Date: 5 months ago

Review №38

Rating: 5

Clean rooms. It was a nice place to stay.

Date: 6 months ago

Review №39

Rating: 5

Date: 6 months ago

Review №40

Rating: 1

I give this place 0 stars. Service is the worst service you will find. I pay $385 for a room and I can t get clean sheets for kids to sleep on bed. Lady up front says there is no manager and no house keeping available. There is a swarm of cockroaches in the room. The fold out bed has pop corn and Cheetos on mattress from previous people. Don t waste your money or time here.

Date: 6 months ago

Review №41

Rating: 5

Date: 6 months ago

Review №42

Rating: 5

Awesome! Very quiet! Rooms: Good size and clean. Nearby activities: Nearby restaurants

Date: 6 months ago

Review №43

Rating: 5

The staff has been incredibly nice and accommodating.

Date: 7 months ago

Review №44

Rating: 3

Place is okay. Location is good. Staff were great. The room was clean and decently maintained. The showers water pressure was pretty low. The entry door doesnt close smoothly, and the other rooms doors as well, so you can hear them slamming all night. The walls and floors are not too soundproof. Some TV channels have bad connections so they either come in broken or not at all. The gym is spacious but missing a cable machine. The Hampton down the street has one though, so one would expect a higher brand to have one, but youd be wrong. The lobby is pretty small, but a bar got fitted into it.

Date: 7 months ago

Review №45

Rating: 5

It was our 18 year anniversary. Husband made arrangements with the Manger and staff. It was the most beautiful experience.

Date: 7 months ago

Review №46

Rating: 3

Date: 7 months ago

Review №47

Rating: 5

Exemplary accommodations and service. We stayed in a mobility accessible room, and it worked perfectly. One thing to note, we did bring our own bath chair so that helped.

Date: 7 months ago

Review №48

Rating: 5

Date: 8 months ago

Review №49

Rating: 5

Stood here because it was near the hospital my nephew had his procedure at. Beautiful place, they have breakfast. You can pick from buffet or small menu. Delicious either way. The room was very clean and welcoming. Nice storage to put your clothes even has shampoo, conditioner and shower gel on the wall in shower. Awsome stay Id stay there again.

Date: 8 months ago

Review №50

Rating: 5

They are very professional , very friendly, a great asset to Temple. Thanks guys....

Date: 8 months ago

Review №51

Rating: 5

This property is a Diamond in the Rough!!!!

Date: 8 months ago

Review №52

Rating: 4

Staff was great and room we were in had a few issues. (I forgot to inform staff before we left) the alarm clock has unlit units in the time and the workstation chair was stuck in the down position. The most annoying item was you had to leave bathroom door open to get any heat in the which ment going in and out the main door a pain. Oh I was not ready for our window view...lol a big piece of machinery..

Date: 9 months ago

Review №53

Rating: 5

Date: 9 months ago

Review №54

Rating: 5

Love this hotel! It is my first choice anytime I travel to Temple. The beds are super comfortable (which is high priority for me!), and the rooms are high tech, especially the tvs and the living room area fan/light that has a remote control. The hotel is always clean and quiet, too. I have not tried the restaurant so I can t say anything about the food. On my last stay the bathtub didn t drain well when I was taking a shower, so I called the front desk and maintenance had it fixed by the end of the same day! Lots of food and a grocery store close by as well, which is nice.

Date: 9 months ago

Review №55

Rating: 4

Just had the breakfast brunch.

Date: 9 months ago

Review №56

Rating: 5

Date: 9 months ago

Review №57

Rating: 3

Date: 10 months ago

Review №58

Rating: 5

Loved my stay here. I had to visit for medical cases for school. Rooms, lobby, bar area was so nice and so clean. My favorite part was the fact that the employees at the desk were super kind and helpful. Pearl our waitress for the breakfast buffet was the star of the show. She is so approachable and very good at her job. She talked and mingled with tables and was such a nice presence for the start of my day. I had to come back to the temple area and stay across the street but I made sure to have my breakfast at the hilton. So grateful to have met such wonderful people. Thank you hilton! Rooms: Clean, cozy, spacious Food and drinks: Loved the breakfast. Pearl the waitress was AMAZING Noteworthy details: Great and quick customer service

Date: 10 months ago

Review №59

Rating: 5

Date: 10 months ago

Review №60

Rating: 2

Date: 10 months ago

Review №61

Rating: 5

We stayed the weekend of 10/27/2023 , liked the hotel very well. Nice location, can walk to several food spots very quickly. Rooms were on par with other Hiltons and the staff was friendly. No complaints from me.

Date: 11 months ago

Review №62

Rating: 5

This is a beautiful hotel. Everything was top notch.

Date: 11 months ago

Review №63

Rating: 1

Housekeeping is upon request. Even if you request the service sometimes they forgot to clean your room. Nothing special in the room. Bad design of the mini kitchen, very uncomfortable to wash dishes. Big microwave (useless) with a mid size microwave is enough. No stove. And found a little cockroach this morning. Breakfast is always the same. They say they have 400+ combinations (I do not see where) LOL. I wanted to stay at the Hilton Garden Inn but is always sold out.

Date: 11 months ago

Review №64

Rating: 5

Date: 11 months ago

Review №65

Rating: 5

Date: 11 months ago

Review №66

Rating: 5

Date: 11 months ago

Review №67

Rating: 3

This hotel is pretty and for the most part clean but during our stay the pool and spa water was dirty and the food on the buffet was extremely poor and cold and empty, There was not even eggs and we were there at an early time and when we approached the staff they sed they could make us some but will be and extra charge. I asked on front desk for our money back but since it wasnt charged to our room but paid upfront he couldnt do nothing. We found several huge bugs and the corridors but no roaches or bugs in our rooms thank god. There was no accesible room available and no cribs as advertised available. I was giving 2 bottles of water in a plastic bag and a borrowed blanket. I couldnt really rest because I was afraid my baby would fall from bed. The staff was very polite but couldnt fix anything and didnt offer any options to compensate or make our stay more comfortable. There was more hotels in the same spot but we opted for Hilton based on previous experiences and this time was not the best.

Date: 11 months ago

Review №68

Rating: 5

Very welcoming and clean. The staff is very friendly and professional. Will continue to stay there during trips.

Date: 11 months ago

Review №69

Rating: 5

Wont anywhere else!

Date: a year ago

Review №70

Rating: 1

Date: a year ago

Review №71

Rating: 5

Date: a year ago

Review №72

Rating: 5

We are a small business that needed a place to host our meetings. The Ava room was perfect for our needs! It was a quite & private. Staff was amazing! Affordable as well!

Date: a year ago

Review №73

Rating: 5

Best in Temple!

Date: a year ago

Review №74

Rating: 1

Horrible food service. Was charged $11 for a pancake. No toilet paper or roll for it in the bathroom.

Date: a year ago

Review №75

Rating: 2

Horrible bed woke up with sore back my co-worker in another room had same issue. Asked for room to be serviced daily and did 3 nights and never got room cleaned. Ran out of towels. Staff was friendly bar drinks were over priced. Seems to be the norm nowadays.

Date: a year ago

Review №76

Rating: 2

Very loud in the rooms. Kitchen exhaust fans run almost all night and sound like a turbine! Plumbing issues in the room. Dirty bathrooms.

Date: a year ago

Review №77

Rating: 5

Clean, comfortable, quiet

Date: a year ago

Review №78

Rating: 5

Date: a year ago

Review №79

Rating: 5

Very clean and excellent customer service. Easy access to hospital. Rooms: Very clean Walkability: Near hospital Food and drinks: Accessible

Date: a year ago

Review №80

Rating: 3

Rooms: When we arrived to my room the TV in our room did not have cable service, when the tech came to our room he could not fix it, O asked for another room. He said they had none. Very disappointed, I thought Hilton would be a classy place. Rooms

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 5

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 5

Across from Baylor Scott White Medical Center and many close places to eat made this a perfect place for our needs. Staff is exceptionally professional and courteous

Date: a year ago

Review №85

Rating: 5

This has become my new go-to for hospital trips. Clean, great staff...bar and restaurant and right across from hospital

Date: a year ago

Review №86

Rating: 5

Another Amazing and Incredible stay at this Wonderful Hotel. We stayed from 06/23/2023 to 07/07/2023 and I can only say Great things about this Hotel. You are made to feel like you are Family and your room is your home. The Front desk staff are the best. They do a perfect job in taking care of all your needs. And the entire Hotel staff are all very friendly and they greet you with a warm smile everyday. Even the maintenance staff were very helpful to us. I recommend this Hotel to anyone who comes to Temple. The rooms are super clean and Fresh. And we got the best nights rest you can imagine. So thank you to all the staff who made our stay really feel like we were at Home. See you real soon. Rooms: Extra Nice and Clean And Comfortable Safety: Felt safe our entire stay Food and drinks: Awesome meals and Breakfast

Date: a year ago

Review №87

Rating: 3

Guys be very careful when booking with them directly. I had a PBT course to attend at this location conference room. I called to double check if my room was reserved as come to find out they booked me for wrong day. Come to find out they were also sold out for the night. Mind you I had a 5 hour drive all I wanted to do was get to the room and get some rest. Austin was very nice to find us another room in Belton but we couldn t afford to stay in Belton due to needing to be at the Hilton Garden Inn very early in the AM. Mind you we only had 1 car. No manager called me to apologize which you would assume.

Date: a year ago

Review №88

Rating: 3

THE HARDEST MOST UNCOMFORTABLE, BEDS Ive ever had the displeasure to attempt to sleep on. No seriously; I couldnt sleep, went to the desk at 4 am, in pain and tears, and the lady was so sweet and tried to help me. She and I tried two other rooms, none were any better. Literally had to spend $40 at Walmart for an airbed and put it on top of the bed. (Prepaid for 2 days and couldnt change it.) Continued room issues include: Light at the night stand and window chain were broken when we came in the room, and the tub leaked pretty significantly. The pool had a strong chlorine smell so strong you have to leave after a few because it would give you a headache. Staff was EXCELLENT, and the lady chef making the fresh food was great too, but the beds were just unimaginably hard.

Date: a year ago

Review №89

Rating: 5

Nice hotel. Nice rooms. Great location for food, shopping, general needs, etc etc

Date: a year ago

Review №90

Rating: 5

We used the grand ballroom at this location for a reception for our daughter s wedding. Abby and Ashley helped with all the details and did an amazing job! They were so easy to work with and their staff was first rate! The service and the food was top notch!

Date: a year ago

Review №91

Rating: 1

Sundown town. I do not recommend you stay here. I was not treated like a guest. Rudeness and disrespect intertwined with racism and hate was my overall negative experience. Visited May Rooms

Date: a year ago

Review №92

Rating: 5

Rooms: Rooms were clean and comfortable. Safety: No concerns for safety. Open parking, well lit. Definitely a safe area. Walkability: Near a lot of restaurants and fast food options. Walmart is also up the street.

Date: a year ago

Review №93

Rating: 5

Date: a year ago

Review №94

Rating: 4

Excellent for a hospital visit. Room was a bit dated but I would stay there again. Nearby activities: Hospital across the street for early morning surgery.

Date: a year ago

Review №95

Rating: 5

Nice hotel and accommodations, enjoyed the pool & hot tub too... we visited my sister while she and my brother in law and nephew were in town.

Date: a year ago

Review №96

Rating: 1

Date: a year ago

Review №97

Rating: 4

Bathrooms could use some work. Breakfast was good.

Date: a year ago

Review №98

Rating: 5

Date: a year ago

Review №99

Rating: 5

I would highly recommend this hotel! The staff were nice and attentive. Constantly speaking and asking me if I was OK and if there was anything I needed in particular. Great place, and will be my place to stay anytime I come to Central Texas.

Date: a year ago

Review №100

Rating: 5

Date: a year ago

Review №101

Rating: 3

The bathroom is too small. The breakfast is not worth purchasing. There is no clock in the rooms. Nearby activities: This hotel is near a shopping mall.

Date: a year ago

Review №102

Rating: 5

I will definitely come back to this one and recommend to anyone staying in this area!

Date: a year ago

Review №103

Rating: 5

Very friendly and clean rooms

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 4

We had a great stay, price was good and rooms were very nice.

Date: a year ago

Review №106

Rating: 4

Went to conference there. Confusing directions to room. Bathrooms were dirty

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 4

Great Location and plenty of parking if your in a truck and trailer of any length.

Date: a year ago

Review №109

Rating: 5

Our daughter reserved our stay under her name. Everything was clean and inviting. However, the room temperature at 60 degrees was tooo cold. We guessed that it was not working properly. Also we were disappointed that you had no free complimentary hot breakfast so we ate at Rosa s. It cost less and we didn t want all you can eat. We stayed at the Hilton in Houston which was much better in those regards while my husband was at MD Anderson. Rooms: We could hang meat it was sooooo cold so we tried to adjust it with no success so we turned it off. You should try bare feet on the uncarpeted area. Brrrrrrr! We were on the first floor and our family on the second floor. It was all the same like a freezer!

Date: a year ago

Review №110

Rating: 5

Made a mistake on the date and they fixed it. Great little outdoor seating area, awesome bartender, gorgeous room. Would stay here again.

Date: a year ago

Review №111

Rating: 1

Nice location. Horrible service. Was locked out after hours. Called the number that the door referred me to. No answer. 15 minutes later I wandered around until I found a door unlocked that wasnt broken. Manager mocked me the next day and called me a liar. Zero remorse. Will never return. When we do our remodels in Killeen and Harker Heights we will switch to IHG.

Date: a year ago

Review №112

Rating: 5

Excellent service! Great staff, rooms are clean and spacious, food is good and overall great hotel!

Date: a year ago

Review №113

Rating: 5

Hilton Garden Inn always an amazing stay. The staff make us feel like family and are always welcoming. Love the morning breakfast and staff who are extremely attentive and care. I only stay at this location when traveling to Temple, TX. Rooms: The rooms are always clean and the staff ensures they take care of all guest.

Date: a year ago

Review №114

Rating: 5

Went here for homeschool testing and everyone was so nice and polite.

Date: a year ago

Review №115

Rating: 5

Outstanding staff at this hotel!!! EVERY one went out of their way to make the stay a happy and cheerful one. Thank you Hilton!

Date: a year ago

Review №116

Rating: 4

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 4

Date: a year ago

Review №120

Rating: 2

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 5

Date: a year ago

Review №123

Rating: 3

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 4

Date: a year ago

Review №126

Rating: 1

Check in was a nightmare. We called beforehand asking when is the latest time we could check in since we knew we would get there by 3 AM and they told us that was fine and we could check it any time after we booked the hotel. So we get there by 3 AM and the woman there basically did not want to check us in, saying we came too late and she had to call her manager. So we waited a long time with a fussy baby for her to keep calling around and I guess she wasnt able to get ahold of anyone so she finally gave us a room key but acted like she was doing us this BIG FAVOR and giving it for free and like we didnt pay $170 for one night for our reservation. It was ridiculous. Hotel room smelled like mold and when we saw the room had a shower, we asked if we could be switched to a room with a tub since we had a 1 year old with us and she couldnt take a bath in a walk in shower (it pretty much was just a curtain blocking the rest of the bathroom floor from the water and a hose. It reminded me of a place you would take a dog a bath). The lady said she cant do anything since we werent suppose to even be there and theres nothing she could do even when I asked her how are we suppose to take our daughter a bath then? She didnt care and she didnt want to help or even talk to us. Very rude. We shouldve just asked for a refund but it was 3AM in the morning and everyone was exhausted from the drive. Long story short, horrible customer service here and rude workers. We paid alot of money for one night, one room just to be treated like we are asking for handouts. Ridiculous. It was a young Asian woman who was working that night. And they dont have free breakfast, its $10 per person. Rooms: Dirty, the water pressure in the shower was off. The shower was more like a curtain to divide the rest of the floor from the water. It was not a real shower. Could not take our daughter a bath there. Safety: I didnt feel safe since there was an extra door in the room that led to the room next door.

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 5

Nice rooms with easy walk to nearby Restaurants and Healthcare. Short drive to many others. Desk staff was great and always welcoming. The lobby is open with a high ceiling and convient bar and dining area on one side. There is a gazebo outside with a lighted patio. The hotel was busy but rooms were very quiet. There is a slope to some of the parking lot that could be challenging to some but designated parking is flat and available near the building. Definitely would stay at this hotel again. Walkability: Buffalo Wild Wings is a short walk, other reaturants nearby.

Date: a year ago

Review №129

Rating: 5

Arguably the best hotel in Temple. Centrally located, with food options nearby. Hospital is directly across the street. Great ambiance and the service is nice.

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 5

Date: a year ago

Review №132

Rating: 4

Love the service and how close to the Temple Baylor Scott & White Clinic. The only thing that I they did not offer was a porter to help hand camp people to unload suit cases. It was very hard for me to do all that. I was exhausted and hurting by the time I got to the front desk. That is basically the only resl problem they need to offer for handycap people. Nearby activities: The mall, restaurants, and a lot of other places to visit that are close.

Date: a year ago

Review №133

Rating: 5

Clean and comfortable rooms, excellent friendly service, all of the expected amenities - what more can you expect from a hotel?

Date: a year ago

Review №134

Rating: 5

I attended a small business event at this location. Therefore, I am unable to rate the rooms. The conference room that the event was held in was of a descent size and not crowded. Staff were friendly, and the facility was clean. We were able to enjoy breakfast that consisted of fruit, eggs, bacon, sausage, potatoes, biscuits, white gravy, and muffins. If I had to spend the night at a hotel, Hilton Garden Inn would be at the top of the list.

Date: a year ago

Review №135

Rating: 5

Date: a year ago

Review №136

Rating: 5

Excellent stay - checked in via app. Nice!

Date: a year ago

Review №137

Rating: 2

Prior to booking my stay, I contacted the site to inquire about using my tax-exempt status. I was told I just needed to provide my tax-exempt card and complete a simple form. Upon arrival, that was not the situation, I was told I could not use this due to it being considered an occupational tax and not a sales tax. Friday (3/17) night my family went to the pool. The pool had dirty water, so much so that you could not see the bottom of the pool and there was mold around the stairs going into the pool. Saturday (3/19) on the way out for the afternoon (about 1230pm), I stopped by the front desk to ask for a Room Refresh. I was told by the front desk that it was too late to ask for that and I should have asked for it the prior night. Keep in mind this was less than 24 hrs from check-in. I explained to the front desk (I believe his name was Tony or Troy) there was nothing posted that there was a cut-off time on when I could request this service. I explained to this gentleman that the lotion in the bathroom had dust and dried lotion all over it. The front desk then said to me Well did you report this last night? Which I felt was not very professional. I told the gentleman no I didnt report it, but I was now. He continued to tell me how next time I need to let them know upon check-in, and he said that he would do it this time and said that he would put my room down for a full-service refresh. Upon returning to my room later that evening, the beds had been made but the lotion container was still dirty and there was trash in my ice container, which wasnt there prior. I didnt say anything, bc what was the point? There was a huge crack in the shower going up the wall. I had to sleep with my earbud on both nights to drown out the noises from other occupants running around and there was a humming noise coming from the air conditioning. I dont feel that this site held up the Hilton status quo and made a bad representation of the name Hilton Gardens. I can guarantee that I will never stay at this location again.

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 5

Rooms: Comfortable room. Rooms

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 5

Best Hotel ever! Staff are very welcoming and accommodating especially having to bring our fur babies with us.All I can say is I will definitely be coming back!

Date: a year ago

Review №142

Rating: 5

Super friendly staff.... Im truly enjoying my stay.

Date: a year ago

Review №143

Rating: 5

Friendly staff! One of the best HGI I ve stayed at.

Date: a year ago

Review №144

Rating: 5

Great hotel. The front desk was exceptional. I am always annoyed when cleaning crew knocks at 0830-0900 in the morning.

Date: a year ago

Review №145

Rating: 5

Stayed here over a business weekend. They have a bar and restaurant in the lobby area that was small and nice. They have breakfast, lunch and dinner options that are affordable and tasted great. Rooms are really nice and affordable. Right near Baylor Scott and White hospital and has lots of shopping and dining options within walking distance.

Date: a year ago

Review №146

Rating: 4

I had a wonderful stay. The only draw back was the price. A bit on the expensive side for my liking. It was very convenient to have the shuttle back and forth to the Scott And White hospital since I couldnt drive right after my surgery. Id stay again. Rooms: The room was very clean and well stocked. The only complaint I have is the pillows were very big and hard. Bring your own if you are able. Safety: Seemed very safe. No worries about the area. Walkability: Although I didnt walk any where there are several restaurants close by and a CVS isnt too far to walk. And, of course, the Scott And White Hospital is across the street. If you dont want to walk the Hospital has a Shuttle to go back and forth. Food and drinks: There was a small restaurant on site and I loved the breakfast buffet! Noteworthy details: They have a Great indoor pool!

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 4

First, let me say that they lost the opportunity for a fifth star by posting the 30.06/30.07 firearm prohibition posters. The rest of my review is mostly positive. The lobby entrance is very modern and clean. Austin A. at the desk is extremely friendly, and not in a fake way, either. Genuinely nice. The elevator and hallways are also clean. Using the hotels connectivity features was a first for me, and it was easy to unlock the door to my room with my phone. The room did have a musty, moldy odor, as mentioned in other reviews, but it was not overpowering, and it didnt make the stay any less enjoyable. Now, there was a problem with the room, but the way the staff handled the problem really showed how much they care about their guests. The heater wanst working, and it was a bit cool in the room, so we called the front desk to report it, and within 5 minutes, a man from maintenance was there to help. Unfortunately, the heater needed a part replaced, which couldnt be done that night, but as soon as he realized that it couldnt be repaired, he offered to have us placed in another room, which we declined since we were already unpacked. He then brought us a space heater (which worked great) and extra blankets, and was very apologetic, even though it was an unforseeable problem. I just love great customer service, and this was indeed great customer service. A problem is never as big of an issue as the way a problem is handled, and they handled it well.

Date: a year ago

Review №150

Rating: 5

Date: a year ago

Review №151

Rating: 5

This hotel is wonderful. I travel for work and try to stay at Hilton brands. This location is exceptional. Impeccably clean, excellent amenities, and super staff. Well done.

Date: a year ago

Review №152

Rating: 5

After a late cancelation of a cheer competition we were rerouted to the Temple area with a one week window to reserve rooms. I needed a block and spoke to Abby who was gracious and accommodated our request for a large block. The price was very fair and the rooms were clean and comfortable. Most of us were late arrivals but Linda kept the bar open and served us well after typical close time for Hilton. She was a refreshing relief for a late night 3 hour drive for our frayed and weary nerves. The indoor pool also stayed open later so our tweens competing in a cheer competition could also relax and wind down. Check out was at 12 and that extra hour was just what we needed to get our cheerleaders ready for competition cheer. There are adjacent restaurants and Walmart and Target were with 5 min drive. At check out, Trey was great and concise in his operative check out needs and a pleasure to converse with. I recommend this Hilton Garden in as a great stop for Hilton Honors Members and travelers alike. Thank you to the staff!

Date: a year ago

Review №153

Rating: 3

The snacks that I requested for the room, there were 4 (chips, slim jim, nature valley bar, and Reese cup) , false advertising compared to the photo of that room. The bed frames were longer in the side which caused a minor scratch to one of children. The cook was slightly rude but the server was nice.

Date: a year ago

Review №154

Rating: 5

Rooms: Very nice and clean Food and drinks: Good food and drinks Rooms : 5/5 |

Date: a year ago

Review №155

Rating: 5

Date: a year ago

Review №156

Rating: 5

5 is not enough. Everyone SO attentive. All impeccable. With 3 days of ice, working from my room, I could not be in a better place. Linda and Angel (chef) are amazing. Indoor heated pool, just perfect.

Date: a year ago

Review №157

Rating: 4

Attended conference here.

Date: a year ago

Review №158

Rating: 5

This establishment was extremely professional and every request was meet with great enthusiasm and hospitality

Date: a year ago

Review №159

Rating: 4

Beautiful ballrooms and great attentive staff. My only complaint is that the bar they set up just outside the party was cash only even though their normal bar can take card just fine.

Date: a year ago

Review №160

Rating: 5

This hotel was super nice, clean, and staff was super friendly. The pool was warm and big.

Date: a year ago

Review №161

Rating: 4

Austin at the front desk made our reservations and checked us in. He was very informative and helpful and extremely professional and welcoming. He is a true asset to the Hilton organization. We were in town for an emergency with my dad that was taken to Baylor Scott and White. Easy access from the hospital to the hotel.

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 5

Date: a year ago

Review №164

Rating: 5

excellent service

Date: a year ago

Review №165

Rating: 4

Great rooms and friendly staff. Hated the soft pillows, but thats a personal preference so cant fault them. Had some issues with the breakfast, not sure its worth paying for. But overall a comfortable stay. Would definitely return.

Date: a year ago

Review №166

Rating: 5

The location was great for us bc the hospital was across the street and so that was extremely convenient but for the price there wasnt anything special . .. the bed was mediocre the room was small and the breakfast was HORRIBLE!!!

Date: a year ago

Review №167

Rating: 5

Everything was perfect from the staff, the room, the breakfast I had the next morning. The room was very clean. I enjoyed my stay. Thank you all very much!

Date: a year ago

Review №168

Rating: 5

Date: a year ago

Review №169

Rating: 5

Date: a year ago

Review №170

Rating: 5

We used the lobby to recalibrate my Bioness L300Go with their rep and the staff were very accommodating! Thank you

Date: a year ago

Review №171

Rating: 5

Date: a year ago

Review №172

Rating: 3

I m a Hilton Diamond member and am very loyal to the brand. This was not a good experience or a good choice. A bulb was out in my bathroom so it was difficult to shave so I notified the front desk in the morning so they could replace the bulb for the next day. Got back to the room that evening - still no bulb. Had to go back and ask again. The second morning I needed to print a couple of pages and went to the business center. Printer was out of paper. Asked for assistance and the desk clerk put paper in. Still got an error that the paper tray was empty. Told the desk clerk again - nothing. Bottom line I didn t get my stuff printed.

Date: a year ago

Review №173

Rating: 5

Rooms: Clean and well organized. Rooms

Date: a year ago

Review №174

Rating: 5

Nice place...I always stay in the Hotel when Im traveling for work..

Date: a year ago

Review №175

Rating: 5

As always, this company does a very good job of decorating the area around the hotel and has a beautiful design in the lobby. The staff is polite - I talked at the reception. There is a place to relax outside, the area is clean and there is a lot of greenery.

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 5

Hotel was very secure, felt safe. Took me a while to find the entrance back into the hotel after hours, but appreciate they secure the build..... Food and drinks: Panera nearby, some other stores.

Date: a year ago

Review №178

Rating: 5

Very nice stay Would like a better shower head Rooms

Date: a year ago

Review №179

Rating: 5

Another good stay location centered with great food options with in walking distance Everyone on staff is nice and helpful Rooms

Date: a year ago

Review №180

Rating: 5

Easily the best place we stayed during a 6-day road trip Noteworthy details: 100% of the Staff we encountered were fabulous! The breakfast is as good as in any restaurant and youd be hard-pressed to find a cheaper place to eat and get the same quality. The REAL bonus to the breakfast is Pearl, the lady who takes care of the breakfast patrons - she really is a true gem, and I told her so! Shell help get your day started right simply by how very kind she is

Date: a year ago

Review №181

Rating: 4

Date: a year ago

Review №182

Rating: 5

Date: a year ago

Review №183

Rating: 3

Am local and was there for a conference. The few staff I was in contact with was quite courteous.

Date: a year ago

Review №184

Rating: 2

We arrived to our room. Room seemed clean but after standing on the carpet my legs were covered with fleas got a new room and it didn t have bugs

Date: a year ago

Review №185

Rating: 5

Date: a year ago

Review №186

Rating: 5

Nice place

Date: a year ago

Review №187

Rating: 5

Date: a year ago

Review №188

Rating: 5

Stayed here when our ac broke and it was over 100 outside. Truly loved it and my girls loved swimming pool and hot tub.

Date: a year ago

Review №189

Rating: 5

Easy to find. Room was very clean. Spent a lot time in lobby bar. Staff super nice and very friendly. Food was great.

Date: a year ago

Review №190

Rating: 2

Had a hiccup with someone being in my room while I was asleep, no one else was with me, no one else shouldve been in there...

Date: 2 years ago

Review №191

Rating: 5

Date: 2 years ago

Review №192

Rating: 5

This place is super clean , and very nice ! Not all worn out .

Date: 2 years ago

Review №193

Rating: 5

I love it

Date: 2 years ago

Review №194

Rating: 4

Date: 2 years ago

Review №195

Rating: 5

Date: 2 years ago

Review №196

Rating: 5

Big improvements at this property after the pandemic! Rooms and beds are very nice and updated. The fitness center has all new equipment. I will now be staying at the Hilton Garden Inn when visiting Temple.

Date: 2 years ago

Review №197

Rating: 5

Exceptional Staff! Best attitude and service.

Date: 2 years ago

Review №198

Rating: 5

Date: 2 years ago

Review №199

Rating: 5

Great service. Abbigail, the event coordinator was amazing. Would definitely recommend having an event here and staying the night as well.

Date: 2 years ago

Review №200

Rating: 5

Date: 2 years ago