Hyatt Place Houston/Sugar Land

Review №1

Rating: 1

Hotel confirmation confirmed early check in. Told we couldn t because it was a Friday. Pregnant wife waited hours for the room while I left to work. Terrible service. Courtyard is a better bet.

Date: a week ago

Review №2

Rating: 4

Property is situated at very nice location having natural landscaping. Check In was quick and Rooms are comfortable Bar is 24/7 happy Hour on very economical price. Will check in again.

Date: a week ago

Review №3

Rating: 4

Pool not available. Dining area only available during breakfast. Rooms: Large Nearby activities: Walk over bridge to shop and dine. Food and drinks: Small counter service, but with good staff service.

Date: a week ago

Review №4

Rating: 5

The front desk staff is phenomenal, Mahogany especially. Her customer service made me feel like I was truly at home. Thank you!

Date: a week ago

Review №5

Rating: 5

I enjoyed the lake view Rooms: Perfect! Nearby activities: The hotel is close to the shopping center and restaurants. Safety: Its pretty safe.

Date: 2 weeks ago

Review №6

Rating: 5

Hyatt Place is one of our go-to places to stay in the Houston area. It is very nice, very clean.

Date: 3 weeks ago

Review №7

Rating: 4

Date: 4 weeks ago

Review №8

Rating: 2

Date: a month ago

Review №9

Rating: 3

Date: a month ago

Review №10

Rating: 5

We recently had an event in Houston Sugarland and reserved 23 rooms for our family and friends from August 9th-11th and a few that were checked in 3-4 days earlier.Our stay was perfect, largely due to the impeccable customer service of Ms Davis at front desk.She was extremely professional and friendly.She made checking in and out a breeze.Greeted everyone with a smile and by the time we left she had memorized a lot of our names.This kind of customer service is extremely rare today.Hotel was clean,rooms were also very clean and breakfast was satisfactory.Ms Davis was amazing not only with us but also everyone else staying there.We will definitely come back largely due to Ms Davis making our stay so stress free.

Date: a month ago

Review №11

Rating: 3

Date: a month ago

Review №12

Rating: 5

Date: a month ago

Review №13

Rating: 2

They have rooms with mold and it gave my family terrible headaches and bloody noses while sleeping in them. We felt a lot better when we left the room. The management needs to be more flexible and allow people to change rooms when this happens instead of of penny wise, pound foolish. This is a health hazard and a hotel liability.

Date: a month ago

Review №14

Rating: 1

DO NOT BOOK THIS HOTEL!!! I made an mistake and booked a room with 2 queens at this place. During checking in, I was told that my room got switched to a king bed and I would be refunded partially for the difference in 10 days. I have called the hotel 3 times for the promised refund and the front desk kept saying that they have issued it and I should wait another 10 days. It has been 1 month and I still have not received any refund. Worst experience ever! Room was also very dirty. Stay away from this scammer.

Date: a month ago

Review №15

Rating: 3

Date: a month ago

Review №16

Rating: 4

Their pool is not too big and the room I stayed in was small but their handicap room is quite large so if you want a large room then you can request that one. Not to mention, they have decent complimentary breakfast as well.

Date: a month ago

Review №17

Rating: 1

My last name is Jamali and my family and I resided in Room 805 and 714, and our experience is horrible. For starters, we had lost access to running water for lengthy periods of time, and when we went downstairs for compensation they said they could not compensate us whatsoever (August 13th, 2024). Secondly, we had a friend in another room, or should I say rooms, that was forced to switch three times due to the water quality which was very thick and white, and when she switched, it happened again, and it was only until her third room where the problem was fixed. Lastly, when you re checking out, as you approach the checkout time they crank the water heat to maximum in the sink to the point where smoke was coming from the sink, and the shower just stops working. Horrible hotel, horrible experience, would not stay again and would not recommend it either.

Date: a month ago

Review №18

Rating: 2

Stayed here for a wedding and they literally were TERRIBLE!!! We did not have water for a major portion of one day, and we were not informed of this when we booked. When we asked for some sort of reimbursement for this we were simply denied everything. We were a big wedding party that was giving them a lot a business you would think they would do best to accommodate us but no. Not only that but water in some of the rooms was WHITE it was literally milky. Service was terrible, staff was not friendly. I will never stay here again.

Date: a month ago

Review №19

Rating: 1

Date: a month ago

Review №20

Rating: 3

Date: a month ago

Review №21

Rating: 1

SCAM ALERT!!! Save yourself the hassle and do NOT make a reservation at Hyatt Place Sugarland! I made a reservation here for July 4th weekend and it was fully confirmed. However, when I arrived at the hotel to check in, I was told by the front desk staff that they cant find my reservation in their system. This was only because I received a good deal online. I waited for hours in the lobby and even contacted the agency I had booked through. They mentioned several times that the reservation is confirmed, talked to the staff, and even provided the hotel the confirmation number (251204913) that should pull up the reservation in their system and it worked. However, the front desk staff kept lying that they cant find the reservation. Basically, they sold my room to someone else for a higher price before I arrived. I even heard JESSICA from the front desk call her boss and she said Yeah keep telling them that you cant find their reservation. I wont give them a room. THIS HOTEL IS FULL OF CROOKS! I ended up making a reservation at a nearby hotel through the same agency and had a quick and seamless check-in experience at the new hotel. RUN!

Date: 2 months ago

Review №22

Rating: 5

I stay here often for business. I absolutely love the location and quietness. The staff is super helpful and very welcoming.

Date: 2 months ago

Review №23

Rating: 4

Date: 2 months ago

Review №24

Rating: 4

Comfortable!

Date: 2 months ago

Review №25

Rating: 5

Date: 2 months ago

Review №26

Rating: 5

IMPECCABLE FRONT END SERVICE. Really. Old school professionalism. Really nice building, room. Breakfast, beautiful grounds to walk along the water. Yes, theres fish in the lake! People fish it. Walking distance to a bunch of eateries, 4 minutes away from First Colony shopping area with tons to retail and food options. Dog friendly.

Date: 2 months ago

Review №27

Rating: 1

DO NOT STAY AT THIS HOTEL... NO MICROWAVES IN THE ROOM. ONE MICROWAVE IN THE LOBBY FOR ALL ROOMS! DID NOT HAVE AN ICE BUCKET! NOT WORTH IT FOR THE MONEY.

Date: 2 months ago

Review №28

Rating: 1

Absolutely despicable the hotel charging $406 a night after Hurricane Beryl gouging people after a natural disaster when normal rate is $82. Price gouging after a natural disaster is against Texas law. Definitely going to report to Texas Attorney General Consumer Protection.

Date: 2 months ago

Review №29

Rating: 5

Date: 2 months ago

Review №30

Rating: 5

Nice and clean!

Date: 2 months ago

Review №31

Rating: 5

Good for a night stay ,well secured and the walk behind the hyatt is awesome especially in the mornings. Located closely to the Sugarland downtown for coffee/eateries. Recommended stay

Date: 3 months ago

Review №32

Rating: 4

Date: 3 months ago

Review №33

Rating: 5

You have to sign up for housekeeping or you dont get it. Wish we were told that at check in. Otherwise we had a nice stay. Good location. Rooms

Date: 3 months ago

Review №34

Rating: 3

I wish I would get a Lake View that I paid for... The 1st time, my view was mostly a parking lot and a tiny bit of lake. The second time, I booked a Premium Lake View room, and it wasnt fabulous and they window blinds didnt open to where I can sit in the room and enjoy the bit of lake that I could see. I will not be back to this hotel. The location is good and parking is great. Bar closes too early.

Date: 3 months ago

Review №35

Rating: 5

Recently stayed here for a personal trip, and it was great. The staff were very welcoming, my man and I enjoyed the bar. The room was great, the view was even better. I enjoyed the walks with ducks, and turtles in the mornings. Can t forget about my girl Jessica she kept telling me I was the girl off Tik Tok, and she had me cracking up the whole stay. I would highly recommend this hotel to anyone if they plan a trip to Houston.

Date: 3 months ago

Review №36

Rating: 5

Good safe place in Houston.

Date: 3 months ago

Review №37

Rating: 5

Great hotel and extended stay. This is a new location and the property is well managed. The amenities and decor are just right. Its large and set in a little man made waterfront. Very close to the Towne Center of Sugar Land. Great dining nearby. Definitely recommended for an area visit.

Date: 3 months ago

Review №38

Rating: 3

Amazing and wonderful

Date: 3 months ago

Review №39

Rating: 5

I have stayed here for weeks at a time and it is my go to spot for staying when I am in Sugar Land. The rooms are good, but the highlight BY FAR is the staff. The Hyatt in Sugar Land has the friendliest, most accommodating staff I have ever had the pleasure of visiting. I would specifically like to highlight Shronette who always brings joy to my day when I get my daily cookie and has made staying here like home. Highly Highly recommend for anyone looking to stay in Sugar Land. Noteworthy details: The staff here is absolutely incredible!

Date: 3 months ago

Review №40

Rating: 1

The most uncomfortable beds you can find. Horrific breakfast. Keys to the room NEVER WORKED.

Date: 3 months ago

Review №41

Rating: 4

Date: 3 months ago

Review №42

Rating: 1

Not very cleanly and no microwave in rooms. Breakfast was not good at all..eggs cold, leather sausage and drier than sand potatoes..Holiday Inn & Suites in Stanford 10000% better!!

Date: 3 months ago

Review №43

Rating: 5

Date: 3 months ago

Review №44

Rating: 1

Terrible

Date: 3 months ago

Review №45

Rating: 4

Date: 3 months ago

Review №46

Rating: 2

I recently stayed at this hotel, and unfortunately, my experience was not up to par. The lake with the bridge is certainly a beautiful feature, and the walk to nearby amenities like Whole Foods was pleasant, but these were some of the few highlights. The staff were not very personable; the check-in process was smooth, but there was a noticeable lack of warmth. At check-out, the interaction felt particularly cold, with no How was your stay? or even a simple Thank you. The room looked nice, but I had some issues. The air circulation wasnt great, and the noise from the room above was constant and disruptive. I had an early start for business and found the noise to be a significant problem. On the last night, there was a loud party downstairs until about 11 PM. The hotel definitely needs better sound insulation. Additionally, I found a loose tile in the bathroom that I kept stepping on, and I returned home with several strange bug bites, which raised concerns about possible bed bugs or mosquitoes in the room. One notable disappointment was the lack of hot water available for tea in the lobby, which is a standard amenity at other locations. Lastly, I noticed an additional $45 charge on my bill, which I have no clue what it s for. I didnt use any additional services that would justify this charge. If that clears up, Ill update this review. Overall, my stay was not as pleasant as I had hoped. The hotel has potential, but it needs to address these issues to provide a better experience for its guests. Walkability: There are tons of restaurants within walking distance, but they close early. Noteworthy details: Bridge over lake

Date: 3 months ago

Review №47

Rating: 5

Stayed a for a few days, nice hotel PERFECT location, surrounded near everything. Beautiful views, walking trail, seating areas thru out the area. Saw a momma duck with her ducklings, yummy break fast, the Lady with the black straight hair, she wears glasses, that works the break fast area, was really, really nice & kept everything clean & filled, the beautiful lady from Cuba was also very friendly and we conversed also. Customer Service: 5 , EVERYONE that we encountered at the front desk was absolutely THEE entire best! Morning & evening shift. Our entire stay, they were absolutely wonderful. I forgot their names, but those 504 ladies were it! Ya heard me! Rooms: A bit dated, but for the price, it got the job done. Carpet in EVERY hotel needs to be RIPPED COMPLETELY OUT & put some cheap floors down, All carpet stinks, hold odors & all kinds of yuckyness from outside in it. Finally: We recommend this hotel & we definitely will be back to really enjoy the hotel and the scenery around it. Rooms: The room was a standard size room, the furniture a bit dated, however, we slept like logs. Lol Nearby activities: Everything that you can imagine are near by. Not walking distance unless you get down like that, but restaurants galore, shopping, desserts, Whole Foods, a park like area, biking, fishing, boating, walking trails, more activities near Marriott, you will not be disappointed. Safety: Felt pretty safe, we didnt have any concerns Walkability: 3o mins or more Food and drinks: A variety of restaurants nearby

Date: 3 months ago

Review №48

Rating: 5

Date: 3 months ago

Review №49

Rating: 1

Tried to get a room late at night as i needed to stop driving for the night. Called ahead , 10 min later i show up and they said the computer was down for the night and they couldnt give me a room.

Date: 3 months ago

Review №50

Rating: 5

Date: 3 months ago

Review №51

Rating: 5

Overall, good experience. The only thing they need to fix is their elevators. They make weird noise , almost sounding like they will break. Rooms: I had a suite, and it was pretty spacious. Some updates would be nice, though. View from my room was beautiful. Nearby activities: It is close to major hwy, shops and restaurants. Safety: Seem pretty safe. Noteworthy details: Staff was very friendly.

Date: 4 months ago

Review №52

Rating: 5

Date: 4 months ago

Review №53

Rating: 1

Rude employees at front desk, no warm welcome.

Date: 4 months ago

Review №54

Rating: 1

As soon as I got up to check in, I was greeted with rude behavior from counter person, no smile, no welcome, I felt like I am not welcomed here, then I asked if I can get a room that doesnt face the sun at this time, because today heat index is showing 113, its monday, hotel is half empty and I get extremely rude response, NO , BECAUSE YOU BOOKED THROUGH THIRD PARTY WOW, IF YOU DONT RESPECT YOUR CUSTOMER WHO COMES THROUGH THIRD PARTY, WHY IN THE WORLD DO YOU ADVERTISE THERE!!!!!, I would never stay here again, if they dont respect my dollar, I will spend where it gets respected, Beautiful location, beautiful rooms, bad management, I hate to see this place go down the drain.

Date: 4 months ago

Review №55

Rating: 4

Nothing spectacular but great quality for the value.

Date: 4 months ago

Review №56

Rating: 5

Considering my visit fell right after a tromy weekend with hurricanes - I found the service at this hotel to me outstanding.

Date: 4 months ago

Review №57

Rating: 5

Date: 4 months ago

Review №58

Rating: 4

Date: 4 months ago

Review №59

Rating: 4

Date: 4 months ago

Review №60

Rating: 3

Breakfast included with room. Not a place for family or couples but decent for business trip. Rooms: Room is spacious, old designs but clean. Nearby activities: Nothing walking distance. Surrounding is peaceful located by a stunning huge man-made lake with a pretty long bridge. Safety: Quiet but safe. Walkability: No shopping or restaurants or convenient stores nearby. Food and drinks: No restaurants on site. No bottle water in room but you can purchase at lobby. Breakfast included

Date: 4 months ago

Review №61

Rating: 1

The maintenance issues here are pretty extreme. I ve stayed here on several business trips and it s always something. Elevators falling apart. Fire alarm in the middle of the night. Water is out. Always something.

Date: 4 months ago

Review №62

Rating: 1

The worst Hyatt hotel I ever stayed. I travel for work at least 75% time of the year. I stay most in Hyatt and IHG hotels. So far, this is the worst experience. Front desk welcomed me with a cold face, no smile or any happy gesture. Seems like they dont welcome me at the beginning already. Room is outdated. Oversize bathroom with broken toilet making a lot of noise when refill water. Insulation is not great. I can hear noises from hallway. The carpet floor seems never been cleaned. I stepped on the chewed gum couple times. DISGUSTING. The hotel is 9 floors with at least 200 rooms, and ONLY ONE MICROWAVE. Yes, only one mini microwave at the lobby for the whole hotel customers. I paid the room with premium view. Guess what they gave me. A window where I only see the trees. All the trees blocked the view, and they still charge for premium view. Location is good. Close to Sugar Land Methodist. NO, I WILL NEVER RECOMMEND THIS HOTEL Rooms: Room is outdated. Toilet makes noise whenever using.

Date: 4 months ago

Review №63

Rating: 1

Very disappointed, do not stay in room 220 We booked and pre-paid for a Lakeview King suite a few weeks prior. We specifically chose the nicer room & rate because we were celebrating our wedding anniversary weekend with a small staycation. Upon arrival the front desk asked if we had just booked even though we had already paid weeks ago. The woman at the front had an attitude from the start. They told us they didnt have our room type available as they were fully booked and they offered a different type of king room, which we had no choice but to accept at this point. We had to ask about adjusting our rate since we had pre-paid. They werent able to do it that night and we had to go back in the morning to get our rate adjusted. Despite that, the experience would have been tolerable (we understand things happen), but the bed in the room was right over a door that the staff must have been using occasionally all night and consistently all morning. We heard and felt a slamming door through the night and every few minutes in the morning starting at 6am. This made it impossible to sleep in and enjoy the mornings. We recorded it on our second morning and it was more than loud enough for the phones microphone to pick up. When we mentioned this after the first night, the staff acted like they had no idea what could be causing it as housekeeping didnt start arriving until 8am. There was no effort to investigate further and we were met with a single Im sorry about that. (Which was genuinely empathetic to her credit.) However, no attempts to resolve this issue were made. The design of the hotel was definitely botched and this room at least should be redesigned. I hope this helps someone avoid the same problems we dealt with all night and morning.

Date: 5 months ago

Review №64

Rating: 1

Becoming extremely frustrated with the staff at this hotel. Recently stayed for a business trip, the hotel charged the wrong card at check in and no one knew how to correct the mistake. Manager claimed to have fixed it and the charge was supposed to drop from the incorrect card. After a week, the charge decreased but did not drop. After another day all charges were gone, but I looked at my statement again and the charge has returned to the incorrect card. I ve tried calling and I am told only the manager can correct the error but the manager will not be in for a few days. This issue should have been a simple fix and I am now on week two of a large hold on my account that should have never been there in the first place.

Date: 5 months ago

Review №65

Rating: 5

Beautiful location, nice building/rooms, friendly staff and great service. Very happy with my experience! Rooms: Nice rooms with plenty of space. No notable noise problems and climate control works well. Nearby activities: Love the location, lots of nice local restaurants and locations that are a short walk away. Very pretty at night! Safety: Extremely safe, never felt even the slightest bit of concern. The whole area in general is very clean and safe. Food and drinks: Nice breakfast service, lots of options.

Date: 5 months ago

Review №66

Rating: 5

Date: 5 months ago

Review №67

Rating: 1

The bed was so hard I didnt get any rest! Then at breakfast an Asían woman, a Hyatt employee asked me if I had a room there. I responded, yes as I served myself food. Then she asked how many days Id been staying there? I told her one night. I feel targeted. There were many other guests there yet she questioned me. She profiled me because Im Hispanic. She thought I was taking/stealing food! She just stood there looking at me. I feel so humiliated. I didnt even enjoy the food I served. I will never return to this place. I plan to file a discrimination grievance.

Date: 5 months ago

Review №68

Rating: 5

Very good place. Especially the attention at reception. Jessica helped me a lot with one of my Amazon packages that I had to return.

Date: 5 months ago

Review №69

Rating: 3

Date: 5 months ago

Review №70

Rating: 1

I have been telling them for two days that there is no toilet paper and they dont bring it. bad service

Date: 5 months ago

Review №71

Rating: 4

Date: 5 months ago

Review №72

Rating: 1

AirPods were STOLEN from a Hyatt EMPLOYEE. Manager refused to replace the USED headphones. He said he would have them returned, but wouldn t replace them after one of his employee stole and used them? Gross.

Date: 5 months ago

Review №73

Rating: 5

Great hotel with nice walking trails and views! Awesome breakfast!

Date: 6 months ago

Review №74

Rating: 5

Date: 6 months ago

Review №75

Rating: 1

DO NOT STAY HERE. We stayed here and in the middle of the night someone broke into my mother s room (who was sleeping alone) and took $420 cash.

Date: 6 months ago

Review №76

Rating: 5

Date: 6 months ago

Review №77

Rating: 5

Great place and great customer service

Date: 6 months ago

Review №78

Rating: 4

There was no microwave in rooms. Elevator needs to be fixed it was lagging. No coffees in the lobby. Hair dryer, iron, shampoo, bodywash, was available. We went to attend a wedding. Lakeside walk was beautiful.

Date: 6 months ago

Review №79

Rating: 1

I will not be coming back terrible customer service they do not care. I booked a room with a view paid 160 and did not get what I paid for. They gave me whatever they had available and refused to change my room. The people were very rude and just ask If I needed anything else that what I am asking for is out of their hands. So make sure not to book here disgusting attitude and total scam.

Date: 6 months ago

Review №80

Rating: 4

Great location. Very quiet and off the main road but very close to lots of shopping and great restaurant options. The hotel itself and rooms are pretty much par for what a Hyatt Place should be. Breakfast is decent. Rooms are pretty comfortable.

Date: 7 months ago

Review №81

Rating: 5

Beautiful location and lots of dining/ shopping options.

Date: 7 months ago

Review №82

Rating: 5

Date: 7 months ago

Review №83

Rating: 5

Date: 7 months ago

Review №84

Rating: 4

Great location & room!

Date: 7 months ago

Review №85

Rating: 5

Great staff, Great location

Date: 7 months ago

Review №86

Rating: 5

Beth and Mahogany were soooo accommodating! I had issues with my room charge. These girls just made it right. Gave me a bigger room, no charge. It was 11 pm at night when we got there and were really tired. They were friendly and looked like it was daytime:) Great job girls!! The standard 2 queen room was really, really big. It even had a several sitting area. Very clean too. The only thing is that I wish they would have a complimentary breakfast but not enough yo stop us from staying again!!

Date: 7 months ago

Review №87

Rating: 4

Had to keep getting my room key redone and no microwaves in the room which makes extended stays a pain but the rooms were nice and the location was great!

Date: 7 months ago

Review №88

Rating: 5

Date: 7 months ago

Review №89

Rating: 5

Comfortable bed with great view to the river.

Date: 7 months ago

Review №90

Rating: 5

Date: 7 months ago

Review №91

Rating: 5

Second time staying here always great.. Rooms: Cosy Safety: Felt safe Walkability: Nice pond to walk around Food and drinks: Wish they had pancakes or waffles for breakfast

Date: 7 months ago

Review №92

Rating: 5

Date: 7 months ago

Review №93

Rating: 4

Location was perfect for MD Anderson visit at the Sugar land location. Hotel was easy to find and clean. The beds & the pull out couch was not comfy though! I don t think we will be staying there again though just because of how uncomfortable the sleeping was. Rooms: Clean

Date: 8 months ago

Review №94

Rating: 5

Date: 8 months ago

Review №95

Rating: 5

Came here for an exchange trip at the nearby Dulles High, one of the best periods of my life

Date: 8 months ago

Review №96

Rating: 5

The key is good, the daily breakfast is also good, and it is surrounded by lake views.

Date: 8 months ago

Review №97

Rating: 3

Floor 9 wifi is so slow.... Cannot even watch Youtube

Date: 8 months ago

Review №98

Rating: 5

Id the best experience of staying at Hyatt with my family. Rooms were clean and cozy. Morning breakfast was amazing. Highly recommend it Rooms: Clean spacious room

Date: 8 months ago

Review №99

Rating: 1

1 elevator working out of 3. So wait 10 min. Banging elevator. Out of date state inspection. Keys dont work. No trolleys for bags. Rooms : 3/5 |

Date: 9 months ago

Review №100

Rating: 1

Very Dirty Hotel with extremely rude employees. Forget about any service from this hotel. They give wrong information to customers about breakfast timing and they will pickup their breakfast before their deadline. Rooms are dirty, coffee makers are not clean, carpets are dirty. Please save yourself and go somewhere else.. Rooms: Old fashion, old design, old furniture and appliances.

Date: 9 months ago

Review №101

Rating: 2

Horrible breakfast. Lifts were not working, guest have to take staircase. TV not working. Sink is the middle of the room (No privacy). Location is very good.

Date: 9 months ago

Review №102

Rating: 5

Spent 6 days at the Hyatt. The most fantastic hotel experience ever. The free breakfast was off the charts good, housekeeping was the most courteous Ive experienced, front desk went beyond the call of duty to make our stay pleasant. When I return to Houston, I most definitely will stay at the Hyatt. Rooms: Clean and fresh Walkability: Great lake walking path

Date: 9 months ago

Review №103

Rating: 4

Date: 9 months ago

Review №104

Rating: 1

Horrible experience overall 1. Rooms have bathroom sink in the middle of the room. Cannot use the sink without waking other people up 2. Bathroom doesnt have exhaust fan 3. Rooms dont have a microwave 4. Elevator was broken 5. Random loud banging sounds all night 6. Low breakfast quality

Date: 9 months ago

Review №105

Rating: 3

Rooms were spacious. Bfast buffet was packed. Room service was average/OK

Date: 9 months ago

Review №106

Rating: 5

Date: 9 months ago

Review №107

Rating: 1

Nobody at the hotel and they put me facing the parking lot instead of the lake. Also the cleaning people yelling to each other down the halls at 7:30am when trying to sleep. Called front desk. Then they go to the room next to me making noise and above me. Just to make me mad. Oh and no safes in the rooms. I bet even motel 6 has safes. I do t know. Not staying here again

Date: 9 months ago

Review №108

Rating: 4

Decent hotel for a night or two in Sugar Land area. Got upgraded to a lake view room but no bottled water in the room.

Date: 9 months ago

Review №109

Rating: 4

This was a pretty good hotel. Dog friendly which was perfect for us. On a beautiful strip by the lake where you can take a nice walk. I would go here again Rooms: Checkout is at 12pm Safety: Felt pretty safe Food and drinks: Free hot breakfast until 10:30am.

Date: 9 months ago

Review №110

Rating: 3

Definitely one of the oldest hyatt I have been to. The rooms need a definite remodel. Great staff and area.

Date: 10 months ago

Review №111

Rating: 4

Date: 10 months ago

Review №112

Rating: 3

TV didnt work on all but 4 to 5 channels. The beds were very comfy. Sofa was clean and comfortable. Low water pressure at bathroom sink. Broken closet door with rusty closet door frame. Room key card didnt work 80% of the time (Front Desk acknowledged the system is old and this is typical). Used/several times cleaned, cheap shower curtains, which didnt prevent the bathroom floor from becoming very wet with showers. Water damage to several areas of shower/bath surround. Carpet at bathroom sink?

Date: 10 months ago

Review №113

Rating: 3

Rooms: Clean Safety: Felt safe at this location Rooms : 4/5 |

Date: 10 months ago

Review №114

Rating: 3

Date: 10 months ago

Review №115

Rating: 5

Date: 10 months ago

Review №116

Rating: 1

We stayed here for 4 days and 3 nights. They didnt clean our sheets, nor changed the sheets. They neither bother to even make the beds for us. The rooms smelled like pee. When we asked the staff for a deep cleaning and staff were very rude and dismissive and said they wouldnt change the sheets or clean the room until the 4th day. I never experienced this with other Hyatt locations. Horrendous customer service. I highly would NOT recommend this to anyone. These people need to go back to the basics and learn hospitality and respect .

Date: 10 months ago

Review №117

Rating: 5

Had a great staycation!! Staff was great!

Date: 11 months ago

Review №118

Rating: 2

The bathroom shower head is old and was leaking. The shower also had a sewage smell coming from the drain and the bathroom was just overall dingy and run down. I noticed that there were ants coming out from behind my headboard and were on my bedside table. When I called down to the front desk they immediately switched my room which is great but there was no apology or any type of customer service. It felt more like I was an inconvenience for not wanting to sleep with ants in my bed.

Date: 11 months ago

Review №119

Rating: 5

This has been home for me while I work in sugarland. Nestled on the shore of an artificial lake, you should ask for a room with a view. The hotel staff is very polite and kind. You can also ask for two bottles of water. Everyone, from the maintenance guys here to the manager. Theres a good vibe to this place. A suggestion for the Hyatt management is that the keys fail if kept close to a phone. Lets also give customers an RFID safe pouch to keep the keys. The breakfast is good but kind of the same forever. But still I see this place full with various business visitors, school students in an excursion, military personnel, and patients. This place has a conference hall that has also hosted Indian weddings. With ample parking by the lake, you can avoid parking if you park near the back door. Thanks me later. The back door doesnt work with a card this the management keeps it unlocked till like 11 in the night.

Date: 11 months ago

Review №120

Rating: 1

House keeping stole from us. Room 405 Everything started good at check in Friday night (oct 27th). We went out of the hotel (Oct 28th) Saturday morning, not too long before they came to clean the room. Gone for a few hours, came back. Expecting all of our things to still be there. Our things were tucked away in a corner away from the door. No sign of anything being trash unless it was in the trash can. Just enjoying our stay. We didn t realize until the following morning packing up our things that a limited addition shoe box was gone missing. We searched everywhere in hopes to find it. Went down to speak with the front desk/manager. Seemed as if they cared, they checked who cleaned the room that day. We waited for about 10 minutes for an answer. Whoever it was, she told them that she discarded the box. Why were our things being touched in the first place while we were clearly still staying there? Even if we were checked out you would call the customer letting them know something was left behind. You re suppose to be able to trust that staying at a hotel they won t go through your things. Or just assume something is trash that had no sign of being so. Just come in to change towels, make the bed, remove trash from the trash can. It s a different story here. I hope whoever the cleaner was that day gets what she deserves. We will never be going back here. Safety: House keeping will steal your things. Walkability: Has a nice lake that you can walk around and enjoy the view Food and drinks: Plenty of food choices at every turn outside of the hotel. Hotel breakfast was very sparse.

Date: 11 months ago

Review №121

Rating: 5

Hyatt Place was very accommodating. We had our granddaughter with us and we initially reserved a king bed plus a pack and pay but that room came with a shower. We switched to 2 queen beds with a tub. Quick and easy.

Date: 11 months ago

Review №122

Rating: 3

Paid a premium for a room with a view of the lake but it was difficult to see the lake because of how dirty the windows are. When I showed pictures to the front desk staff the response was simply that guests tell them this all the time. When I asked to be refunded the the amount I paid for the premium view for our 3 night stay I was told they could not/would not refund the money. Rooms: Nothing more to say

Date: 11 months ago

Review №123

Rating: 5

Date: 11 months ago

Review №124

Rating: 3

Good room but nothing luxurious here Shuttle to take u around Just basic breakfast They woudnt reply if u send an email Nearby activities: Lake and restaurants around Walkability: Walking is nice around pond with turtles Food and drinks: Some restaurants around the hotel by the pond

Date: 11 months ago

Review №125

Rating: 5

Date: 11 months ago

Review №126

Rating: 5

Date: 11 months ago

Review №127

Rating: 2

Very old hotel but you can enjoy lake view

Date: 11 months ago

Review №128

Rating: 5

Date: 11 months ago

Review №129

Rating: 5

Date: 11 months ago

Review №130

Rating: 5

Great place to stay

Date: a year ago

Review №131

Rating: 1

Didnt make up the room for 2 consecutive nights in spite of specifically requesting it in front desk. Rooms: Need maintenance.

Date: a year ago

Review №132

Rating: 5

Date: a year ago

Review №133

Rating: 5

Date: a year ago

Review №134

Rating: 4

Overall service was good. But our room had a moist damp smell to it and there was no microwave Rooms: Rooms dont have microwaves and our room had a moist damp smell every time we entered the room.

Date: a year ago

Review №135

Rating: 5

No problems at all

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

Beautiful waterfront property. Good hot breakfast served everyday.

Date: a year ago

Review №138

Rating: 5

Very nice hotel. Stayed there for a weekend, and every time we entered the room, it had a very nice fragrance. The location is awesome as it is located on Brooks Lake.

Date: a year ago

Review №139

Rating: 3

A comfortable hotel in need of some TLC. Some basic gym equipment and a well tended if small pool

Date: a year ago

Review №140

Rating: 5

Great place to stay,personal very friendly and helpful.

Date: a year ago

Review №141

Rating: 3

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 5

Date: a year ago

Review №144

Rating: 1

They decided to test their intercom system at 9 am on a holiday, multiple repeated announcements starting at 9am and continuing until now at 10 am. No one picking the phone at front desk. Were not able to get full rest. Why cant this be done after checkout times?

Date: a year ago

Review №145

Rating: 1

The worst hospitality service I ever received in my entire life. The front desk was rude, blunt and impolite. Of all the Hyatts I have stayed in which I have stayed in many being world of Hyatt member this without doubt was my worst. I would never recommend anyone to stay at this Hyatt even if it s for a day. Hope the staff gets trained in hospitality and learn to smile.

Date: a year ago

Review №146

Rating: 5

A great hidden gem in Sugar Land!! In a safe tucked away area off highway six the appearance and first impressions are amazing ! Beautiful and clean ! The rooms are also very clean and roomy but what made my stay was the service I received ! I checked in late and was very unprepared but Jon made me feel at home and took care of all my problems! I Can not wait to return !!! Also there is a beautiful river outside that can be very romantic !!

Date: a year ago

Review №147

Rating: 5

Had a great time all thumbs up even met Basketball great Steve francise

Date: a year ago

Review №148

Rating: 5

Good location, safe neighborhood, beautiful views and clean rooms. Would stay again

Date: a year ago

Review №149

Rating: 5

I am the friend that unfortunately blacked out, I don t remember much of that night but the next day, John at the front desk gave me a good laugh trying to retrace my memories. That may not have worked but shoutout to john! Besties for the Restie

Date: a year ago

Review №150

Rating: 5

Our trip was memorable because of John at the front desk (idk what his position is ). My friend blacked out and he made sure we were safe. Shout out to our boy John

Date: a year ago

Review №151

Rating: 1

Terrible breakfast, no vegatebles, plastic (!) cutlery and plates. No drinking water in the room. Poor cleaning service. Expensive. Good thing was a big bed.

Date: a year ago

Review №152

Rating: 1

Air conditioners not working. I checked in at 5 o clock I set the thermostat down to 68 and then went to dinner. I was gone a few hours. I came back and the room is still hot. Call down to the front desk to let him know that I think my air conditioner is broken. He said he knew but unfortunately there s nothing he could do. He said I can move you to a different room, but most likely that room is going to be hot as well. I was given the option to check out to go to a different hotel at 8 o clock at night. No sign on the front door in the and no fan.

Date: a year ago

Review №153

Rating: 3

Needs an update, the hallways were ridiculously hot and the a/c in the room only made it humid/damp and not comfortable. This was an upgraded room, too. And scary elevators! They made terrible clunking noises that made you afraid to get in them but being on the 9th floor, climbing the stairs in the heatwave was not an option. Thankfully we survived. Great location, decent breakfast.

Date: a year ago

Review №154

Rating: 2

The room smelled like a nursing home when we walked in, we thought maybe it was the cleaning product they used. After returning back from dinner, it smells like urine! the a/c vents were in a horrible place, they are by the door and the bed is on the other side of the wall w/NO other vents! How fun was that? I tried to call the desk but gave up when I didnt get an answer and we were already too tired to fight that battle. The towels are about the quality of a low budget hotel. The front desk attendant was super nice the next morning when I talked to her, but unfortunately could not do anything about it at that point. Hopefully the next guest will not encounter the same issues. The hotel is in a great location, probably will not return. Rooms: The doors need to be adjusted, scraps the bathroom floor and drags the rug. The main door was hard to close, it drags. Overalll, it was too many things wrong to overlook. Nearby activities: A variety of restaurants nearby.

Date: a year ago

Review №155

Rating: 5

Great place to hold any type of event.

Date: a year ago

Review №156

Rating: 2

Hotel upon entering looks beautiful but once you exit the elevator you recognize you arent in Kansas anymore. No air conditioning in the hallways, but our room was cool which was amazing. The bathroom walls had so much water damage and previous repair work done that they looked like they were made of paper. Once we used the tub/shower we recognized that water was definitely coming from the wall and floor stayed flooded.

Date: a year ago

Review №157

Rating: 4

Date: a year ago

Review №158

Rating: 5

Thus is the nicest friendliest place to relax and enjoy your time here.

Date: a year ago

Review №159

Rating: 4

Enjoyed the room. Did not enjoy the front desk.

Date: a year ago

Review №160

Rating: 5

Date: a year ago

Review №161

Rating: 5

Our go to place in the Houston Area! Cleaning ladies are a little less than helpful - but the hotel is a great place to stay! Front desk folks are the best!

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 5

Date: a year ago

Review №164

Rating: 3

Positive:Very nice place to live with good surroundings. Breakfast was also very good. Negative: Front desk staff in night was just ok. Lockers are not available in rooms so hard to put precious belongings in bags or carry with you every time. Nearby activities: You can walk around the lake spend time with family in good environment

Date: a year ago

Review №165

Rating: 5

Great location close to restaurants, grocery store. Lots of walking trails and a nice lake. Walkability: Nice location

Date: a year ago

Review №166

Rating: 3

The place is decent and parking is okay but WiFi sucks. If you come here with the anticipation to using WiFi for work, then dont expect much.

Date: a year ago

Review №167

Rating: 4

Was here for a night but had a great time. Was comfortable, and I really liked the couch set up in the room. Breakfast provided was good. They kept crayons and coloring pages, which my kids loved.

Date: a year ago

Review №168

Rating: 4

Date: a year ago

Review №169

Rating: 2

The location is great, love the proximity to the lake & lake views but there is a serious design flaw with the rooms at this hotel! Both ventilation vents are near the door but the bed is on the other side of the room blocked off by a half-wall so there is no way to feel the air at all!

Date: a year ago

Review №170

Rating: 4

Date: a year ago

Review №171

Rating: 1

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 3

Very good location and reasonably priced but the rooms need updating. Did not seem completely sanitary and the furniture was beat up. Old TV with no Netflix or anything. Mattress is so work out that you can feel and hear the springs crunching. I do not recommend paying for the lakeviews. We did not get one despite the price Rooms: Worn out and not completely sanitary

Date: a year ago

Review №174

Rating: 4

You can always expect good service quiet rooms good bed and couch good shower and shampoo conditioner. Wish they had stuffed tomatoes or any veggies

Date: a year ago

Review №175

Rating: 1

The staff was very unfriendly. Yes I came to write a review just to say that.

Date: a year ago

Review №176

Rating: 1

I booked my room for last weekend as a Hyatt member. As a member, I was able to get the members advance purchase rates so I paid for my rooms outright at time of booking. When I arrived on the 16th. The guy at the desk did not greet me but instead just asked for the name on my reservation. He saw my reservation and said I needed to pay the deposit of $30.00 ($15/night). I inserted my card and received an approval. After this the guy is I needed to insert my card again and this time the total read $389. I asked him why the increase? He got rude with me and just said I needed to pay the $389. He then said the 389$ was for the deposit and made no sense, but was very short with me. He did not ask another desk person or MOD for assistance so I left and booked with another competitor. Then Hyatt still charged me 179$. I have already booked my next stay at an Omni property! Noteworthy details: Their front desk staff has questionable practices. Watch out.

Date: a year ago

Review №177

Rating: 5

Just began our 2-week stay but already impressed! Great staff, nice patio and next to a waterway

Date: a year ago

Review №178

Rating: 1

If there is less than one star Im gonna give them less we usually booked here and we love this hotel but this time the receptionist was so rude and disrespectful we booked a lake view room several days before we got there and they gave us a regular room and our kids started crying and the receptionist was rude and ignored us when we talked with her we are so frustrated!

Date: a year ago

Review №179

Rating: 4

Date: a year ago

Review №180

Rating: 5

Date: a year ago

Review №181

Rating: 5

Date: a year ago

Review №182

Rating: 5

Excellent Hotel, continental breakfast was excellent. The staff was friendly and very courteous. The hotel was very clean and our room was pristine. Thank you for the stay.

Date: a year ago

Review №183

Rating: 5

We stay here each month while getting medical treatment and wouldnt stay anywhere else. Clean large room. Excellent breakfast.

Date: a year ago

Review №184

Rating: 5

Date: a year ago

Review №185

Rating: 3

The bed is not comfortable and every day I have pain in my back... And the presence of dogs in the same place. It bothers me to live in a room next to animals for fear of germs and viruses.

Date: a year ago

Review №186

Rating: 5

Beautiful hotel. Had a courtyard outside with a nice waterway. The room was beautiful very spacious. Staff was very nice and accommodating. Also had a nice breakfast with plenty of items. One of my favorite Hyatt Places I ve stayed, would definitely recommend.

Date: a year ago

Review №187

Rating: 5

Date: a year ago

Review №188

Rating: 5

Excellent location, within walking distance from Lake Pointe (close to nature) and Sugar Land First Colony shopping complex. Very good room condition and service by the staff.

Date: a year ago

Review №189

Rating: 5

Best view, super nice front desk people, clean rooms. Good experience overall

Date: a year ago

Review №190

Rating: 5

Date: a year ago

Review №191

Rating: 5

Date: a year ago

Review №192

Rating: 5

Very nice place to stay friendly people Very clean Rooms: Very spacious and clean

Date: a year ago

Review №193

Rating: 5

Good price, clean and comfortable room with a good view. What can you ask for more?

Date: a year ago

Review №194

Rating: 5

I want thank the hotel staff for having me 6 weeks here your friendly and supportive service have been excellent! I appreciate my time here and feel lucky to have selected you to be home for this period. Surely, I ll see you again! All the best! Walkability: The walk trails right behind the hotel is by the lake and it s just wonderful... You will find also find restaurants, grocery and other shops at walking distance! Very convenient!

Date: a year ago

Review №195

Rating: 5

Great food great experience

Date: a year ago

Review №196

Rating: 3

Great location away from the busy traffic and a lake area to walk around and relax. Service is as expected and rooms also.

Date: a year ago

Review №197

Rating: 1

Only gave one star because zero starts were not an option! At checkin found the hotel had my reservation, but no room. Clerk was very rude and not helpful. Now trying to get a refund for my non-refundable room that I did not get. Checked with other hotel chains for alternate accomadations and they were very helpful, checking other locations, etc. (unlike representatives from Hyatt). I will never book at Hyatt again.

Date: a year ago

Review №198

Rating: 5

Great place to stay.. Ms. Davis is the greatest... Rooms: Super, room 101 is great for a pet.... Walkability: Beautiful walking...trust me you will enjoy the walks, seeing the ducks, and yes, so many turtles..

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 5

Amazing view from my room. Checkin was breeze, I was provided a free upgrade and allocated 8th floor lake facing room. Lake is amazing.. saw plenty of sea species like turtles, duck etc.. breakfast was ok.

Date: a year ago