Courtyard Houston Sugar Land/Lake Pointe

Review №1

Rating: 5

Made the reservation for a King Suite, paid for the Suite. We are here on a job, soooo staying for 2 weeks at a time, as of today, still in the smallest standard room Cant get service from either shift. 15-20$ for breakfast is robbery!!! Rooms: Over crowded and tight

Date: a day ago

Review №2

Rating: 5

Date: 5 days ago

Review №3

Rating: 1

Worst customer service and when I called this location they hung up the phone on me. Trust me if you need any help from this hotel they will do anything but.

Date: 2 weeks ago

Review №4

Rating: 2

No complimentary social hour drinks or breakfast! I paid 195$ for a king-size bed with no view. Rooms were basic. Not worth the price go some where else.... no complimentary breakfast is a slap on the face. Bye

Date: 2 weeks ago

Review №5

Rating: 5

Date: 2 weeks ago

Review №6

Rating: 4

Date: a month ago

Review №7

Rating: 4

Date: a month ago

Review №8

Rating: 5

This hidden gem is nestled in the heart of Sugar Land and despite living here for years, I never wouldve known that it existed. Its off the beaten path but was a nice oasis of solitude and tranquility. The location is within minutes of First Colony Mall, a plethora of restaurants of all price ranges ( from fast food and moderately priced up to Vic and Anthonys). There are plenty of other local and national banks, shopping and all of the services you can imagine- although theres not too much in the immediate walkable distance. I visited for a retreat and it was the perfect spot! The rooms were clean and inviting and the view from my room was unexpectedly refreshing including the bonus with people rowing on the river early in the morning. The lobby was very inviting and was a central meeting spot although the only issue I took was when a friend cut her finger on the back of one of the chairs, the person at the front desk wasnt as responsive as I think he couldve been- which is why I took off for service. It was a pretty deep cut too! But all in all, when I need another staycation, Ill definitely keep this hotel in mind! Nearby activities: The stadium for the Sugarland Imperials is less than 7 minutes away, as is the Childrens Museum. There are plenty of walking trails and areas close by. Food and drinks: There is a bar/ bistro at the hotel but as you can imagine, theyre not open too late. But there are plenty of options within very close proximity of the hotel. Youre no more that 5- 10 minutes away from most options most could want!

Date: a month ago

Review №9

Rating: 1

Date: a month ago

Review №10

Rating: 1

BED BUGS ! The very first night I have been bitten by bed bugs and woke up covered in red bumps all over my body. I have been moved to another room, but it has been zero follow up from the hotel management. I ve been following up and trying to get the understanding what needs to be done to avoid an infestation of my house when I travel back home . Rooms: BED BUGS !!!

Date: a month ago

Review №11

Rating: 5

This place is always clean, friendly, and affordable. Natalie and Saul at the restaurant and bar are amazing! Natalie remembered me from my previous stay and when you travel a lot for work, its nice to have a friendly face that remembers you. Thank you all for the warm welcome.

Date: a month ago

Review №12

Rating: 5

Date: a month ago

Review №13

Rating: 5

Very polite and helpful staff the location is great and I would recommend it to anyone.

Date: a month ago

Review №14

Rating: 4

AC did not get cool enough for my liking. Great and clean hotel.

Date: a month ago

Review №15

Rating: 3

Date: a month ago

Review №16

Rating: 3

Hotel was fine. Only thing I didn t like was that the fire alarm went off in my room only at 2 in the morning! Me and my family couldn t sleep anymore. I called the front desk and the lady laughed about it and told me it was a normal thing. Completely unacceptable.

Date: a month ago

Review №17

Rating: 5

I visited this hotel for work. Everything is very clean. The staff is impeccable! Ingrid helped me on my last night and she is a bright light! Everyone of the staff here are very professional and kind! If work brings me back here I will definitely be staying at this hotel again! Thank you all for your wonderful customer service and smiles!

Date: 2 months ago

Review №18

Rating: 5

Date: 2 months ago

Review №19

Rating: 5

I stayed here for almost two months due to work and it has been the best experience. Staff is friendly and take care of the guests, rooms are clean, and view is great! The bar and restaurant is a hidden gem with great food and service! Extra shout out to Natali and Raymond for above and beyond customer care! Rooms: Clean, spacious Safety: Felt very safe, great location, well lit Food and drinks: Several restaurants near by, hotel bar and restaurant are great

Date: 2 months ago

Review №20

Rating: 3

Ok

Date: 2 months ago

Review №21

Rating: 3

Reading unpleasant comments about the cleaning and in truth that with that cleaning supervisor they have is a horror she gives more than 20 rooms to the poor ladies and with 6 hours that is why there is no good cleaning in case a very bad person runs to the staff for nothing alone Because she is bad, I worked there and I had a bad wait, thank God I am not needy and I have more opportunities but people like her should not have a position like that, poor people who work as cleaners, mistreat the worker without electricity in the hotel and she puts Working like this was a horrible experience

Date: 2 months ago

Review №22

Rating: 3

Best location with reasonable price but breakfast was not inculded in room accommodation Rooms: rooms are spacious but there was one problem in king size bed that there was tv on the other direction. that u can t watch tv if u laying on the bed Nearby activities: Nearby first colony mall , panera bread ,walmart , hwy 6 , everything near by , Safety: very good and posh place Food and drinks: 2 tea bags and two coffee bags were available in room with two cups .

Date: 2 months ago

Review №23

Rating: 5

Date: 2 months ago

Review №24

Rating: 5

Stayed 4 days every time the staff greeted us. Love the lobby and outer area and access to the walking track around the lake. Really clean and elegant rooms. Great peaceful location.

Date: 2 months ago

Review №25

Rating: 1

I recently stayed at the Courtyard by Marriott in Sugar Land, and I have to say it was a highly disappointing experience, especially considering the exorbitant price of $330 per night. This is more than double the rate of similar quality hotels in the area, which typically charge around $120 per night. The GSA rate for this location is $122, making the overcharge even more unacceptable. From the moment I arrived, it was clear that the front office staff was not very knowledgeable or helpful. The front desk attendant had no idea about GSA rates and was generally unaccommodating. Furthermore, the housekeeping policy is shockingly subpar. As indicated in the attached photo, housekeeping only comes to clean the room every seven days unless you specifically call and request fresh towels or trash removal. This level of service is unacceptable for a hotel charging such a high rate. Overall, the quality of service and the amenities provided do not justify the price. I would strongly recommend looking elsewhere for accommodations in the Sugar Land area.

Date: 2 months ago

Review №26

Rating: 5

Date: 2 months ago

Review №27

Rating: 5

Thoroughly enjoyed my stay here. I got into the hotel super early; like 10:30 a.m. and the computers were down so the young lady at the desk couldn t check room availability for me. I did have a reservation, but wanted to know if I could check in early. She offered for me to sit in the lobby area and wait for the computers to come back up. She said it could take a few hours. I wasn t too keen on that idea, but what other option did I have in the moment. No sooner than I sat down she came to tell me the computers were back up. I was able to check into my room and I was too happy. The room was nicely decorated. A lot of hotels are minimizing the number of items that are left out. The microwave and fridge were inside cabinets. The closet was a decent size and I really liked my view. What I didn t like though ..the coffee maker in the room was disgusting. It looked like it had not been cleaned in months. I was just about to make some coffee when I looked inside and changed my mine because I became sick to my stomach. There was some information in the room that said they offered a shuttle. I called down to the front desk and requested to go pick up some food. The driver was named Reginald. He was so kind and helpful. He took me to two restaurants and a store. By the time I got back, I had food, drinks, and some snacks. I ate my food next to the fire pit and then retired to my room to end my night. The hotel backs up to some water and people were kayaking. It was a beautiful site. There are several places to shop and eat within 5 minutes of this hotel. I also found a lot of things to do online. If I had been staying for the weekend, I definitely would not have been bored. The staff here were so nice and helpful. I d stay here again if I were in the area.

Date: 2 months ago

Review №28

Rating: 2

Rooms: The rooms were not well taken care of and they were dirty. Soap scum in the shower, water leaking out of the wall in the bathroom and mold. The room had a very peculiar smell as well. Rooms

Date: 3 months ago

Review №29

Rating: 5

I have stayed here probably a dozen times. We stay here quite often and it is a great experience. The owners keep it clean and the staff does a great job. The larger rooms are very nice and the beds are comfortable.

Date: 3 months ago

Review №30

Rating: 5

This is the second time I have had a corporate meeting/ event not too long ago and the staff were very helpful and welcoming. The lobby and meeting room were very clean.

Date: 3 months ago

Review №31

Rating: 5

Date: 3 months ago

Review №32

Rating: 5

Beautiful location Spacious room Pool and work out room 10/10 will be back again. Rooms : 5/5 |

Date: 3 months ago

Review №33

Rating: 5

Date: 4 months ago

Review №34

Rating: 5

Great location next to river, you seat outside and enjoy view. Morning run along the river is awesome. Service, could be better compared to other Marriott hotels as a Platinum member. Rooms

Date: 4 months ago

Review №35

Rating: 5

Amazing staff! Very charismatic and charming. Especially Alex and Raymond. They took great care of me and answered all my questions. Perfect hospitality.

Date: 4 months ago

Review №36

Rating: 5

The courtyard by Marriott Houston Sugarland is an awesome place to stay. The staff is above reproach. The food at the dining area is really really good. Raymond, the manager is a very good host cooks a mean ribeye and New York strip. Their food is awesome and is. A great Convenience. Alex, the gentleman that works the front desk is one of my heroes. He has done me a great service by making sure that all of my reservations are taken care of.

Date: 4 months ago

Review №37

Rating: 5

Beautiful place

Date: 4 months ago

Review №38

Rating: 5

Rooms are clean and comfortable

Date: 5 months ago

Review №39

Rating: 1

My stay was 4-13-2024 to 4-15-2024 I originally booked my stay through Capital One. Later on I called and spoke with Kent to add my Marriott member number to take advantage of the early check in and late check out. He said I won t get any points. I will however get nights counted towards my account. (Found this out to be untrue) Upon check in. It took over 20mins to get checked in. Cause the lady at the front desk didn t quite know what she was doing. She asked me if I wanted free breakfast or points. I was confused by this but took the points. (Found out from Capital One that breakfast was included in my stay). Ended up charging my card 3 different charges. 150.00, 1.00, and 50.00. Upon check out it took more time. Days later the 50.00 and 1.00 charge fell off. The 150.00 dropped down to 122.36 stayed. I called back 4-17-2024 several lady s that handed the phone back and forth to each other it kept saying the 122.36 was for a bar charge. Another lady said its just how the incidentals charge is. It will fall off. I called back and on 4-20-2024 Talked with the same lady s again. They said it s for room damage charge and bar charge. Another lady said it was a room charge plus bar charge. At that point I was aggravated. Asked for a manager. DANIEL supposedly corrected everything. The initial check-in lady ended up charging my room for 1 night. Someone ended up charging my room for bar and snacks. They were supposed to charge some mastercard for whatever 3rd party travel party Capital One uses. He assured me that the charge will fall off 5-7 days. As of May 1st nothings fallen off. I called and left a voicemail for DANIEL 4-29-2024. Tried calling twice today. May 1st and they wont answer my calls. Actually picking up and hanging up. Attached screen shots of the calls.

Date: 5 months ago

Review №40

Rating: 5

Date: 5 months ago

Review №41

Rating: 2

The room was dirty the bathroom didnt match (very out dated) how updated the room kinda looked. There was food crums on the floor and hair which means it wasnt vacuumed. The ac units dont really work the shower head in room 505 was horrible. I tried staying in sugar land Id rather go up to spring or the woodlands next time. I was supposed to stay 4 nights but ended up leaving after my second night. The staff was nice

Date: 5 months ago

Review №42

Rating: 5

The bistro at this particular Courtyard by Marriott, is excellent! Great selection, and the manager, Raymond, went above and beyond to make sure my family and I had everything we needed before starting our day! Truly delightful. Thanks again Raymond!! Rooms

Date: 6 months ago

Review №43

Rating: 5

Date: 6 months ago

Review №44

Rating: 3

Date: 6 months ago

Review №45

Rating: 5

Quiet beautiful location that welcomed us to HTX s Sugar Land with open arms. We had such a beautiful stay. Property appears on the newer side. Clean updated rooms, wonderful view, nice indoor bar area and outside courtyard. Was lively but quiet. No noise while sleeping was a huge plus!

Date: 6 months ago

Review №46

Rating: 1

Absolutely the worst place Ive ever stayed in the Houston area. Rooms are loud and housekeeping is atrocious. Service

Date: 6 months ago

Review №47

Rating: 5

Date: 7 months ago

Review №48

Rating: 5

Date: 7 months ago

Review №49

Rating: 3

The service at the hotel was great. The service at the food counter was disorganized and very slow. Rooms: We had a larger room but was a weird layout. It was a lot of wasted space. The TV was small for the room size. The toilet in the room was child size.

Date: 7 months ago

Review №50

Rating: 5

This is my go to place to stay in Sugar Land. The location is convenient, and the rooms are functionally comfortable. Price varies, but is generally fair. The bistro has a limited selection, but everything Ive had is remarkably good. Service is prompt and friendly. If they have it, I highly recommend the chicken piccata! Rooms: Functional and comfortable. Regular King rooms may be a tight squeeze for couples and families. The bed is close to the wall, and there is limited space for suitcases. Nearby activities: Walking path and restaurants are nearby. Convenient to everything in Sugar Land. Food and drinks: Limited selection, but service and flavor is very good. Everything is fresh, and the service is prompt and friendly.

Date: 7 months ago

Review №51

Rating: 4

Date: 7 months ago

Review №52

Rating: 5

Alex at the front desk and Bridget and Ray at The Bistro are simply phenomenal! They really lean into their jobs at this hotel and give you their very best. I m a lifetime Marriott member but whenever I get extraordinary service I always write a review to give Kudos to those who deserve it, and all 3 of these folks truly deserve it. They made me a special dish for dinner tonight, which I ve never seen at a Courtyard Bistro before, and they were all just so very professional and hospitable it really validated why I don t stay anywhere else than a Marriott brand hotel, and I look forward to coming back and staying here again next month. Thank you Alex and Bridget and Ray for making my stay so pleasurable. You are all an asset to the Sugar Land Courtyard and to Marriott International! Rooms: Clean and new and nice! Food and drinks: Unbelievable custom-made dinner for me tonight!

Date: 7 months ago

Review №53

Rating: 1

The room I was given flooded and soaked all my clothes in my luggage bags. I had to spend time washing them all and buy a new bag to let my other bag dry out. This cost me nearly the price of rook itself. I wasnt moved rooms due to fully booked hotel nor offered refund to just check out only a $10 discount, so had to endure the mold smell that night along with not running ac due to heavy leak. Thus was handled poorly and very inconvenient, I would also note the elevator had a mold smell. I checked out the next day early since it was handled so poorly and moved to another property nearby.

Date: 8 months ago

Review №54

Rating: 5

Rooms are a little small, but nothing was left out. Furnishings were top of the class. The bathroom was not what I expected, fancy glass door for the shower and liquid soap, and shampoo dispensers on the wall. The room was fancy, and they deserve 5 stars rating plus. Oh, the ladies at the front desk were very friendly and courteous. Thank you, ladies.

Date: 8 months ago

Review №55

Rating: 4

Date: 8 months ago

Review №56

Rating: 4

Nice place, we enjoyed it. Its a nice atmosphere in the lobby, I liked that you can get a drink there. Plus there is a gym. I walked right past it with my drink. Rooms : 4/5

Date: 8 months ago

Review №57

Rating: 4

Date: 9 months ago

Review №58

Rating: 4

One night and all was good. Close to walking trail, so my wife loved it. Walkability: Nice walking trail Rooms : 4/5 |

Date: 9 months ago

Review №59

Rating: 5

Date: 9 months ago

Review №60

Rating: 5

Date: 10 months ago

Review №61

Rating: 5

Date: 10 months ago

Review №62

Rating: 5

The bar was out of Bloody Mary mix, had to settle for one. I had to settle for a bad tasting draft beer. The front counter person could not book my room correctly and had a waiting period until finally someone showed up to catch her mistake. I ran my card four times and was getting embarrassed during this time thinking it was my card. Great place, but need to work on the important things that made a difference.

Date: 10 months ago

Review №63

Rating: 5

Date: 11 months ago

Review №64

Rating: 5

Date: 11 months ago

Review №65

Rating: 5

You wont find better service anywhere.

Date: 11 months ago

Review №66

Rating: 3

Room and staff were nice. Lack of daily housekeeping. Gym was nice, but no towels all three times I went. What was extremely upsetting was being on a conf call for business in room, with do not disturb placed on room door, and yet still received calls from front desk and maintenance guy knocked and came in without notice disturbing an on going call. Pretty embarrassing and uncalled for.

Date: 11 months ago

Review №67

Rating: 5

Date: 11 months ago

Review №68

Rating: 5

Date: 11 months ago

Review №69

Rating: 5

Date: a year ago

Review №70

Rating: 4

This hotel is beautiful, the rooms are modern and full of amenities. The patio and pool area is inviting, relaxing, with the perfect photo op background (the lake). The front desk staff could have been more welcoming, knowledgeable, and engaged. The gentleman that checked me in told me one thing and proceeded to tell others in my family group another in regards to the $40 fee charged for incidentals. I would definitely Stat here again because of the location and quality of the hotel.

Date: a year ago

Review №71

Rating: 5

Melissa was very informative and answered all my questions.

Date: a year ago

Review №72

Rating: 5

Date: a year ago

Review №73

Rating: 5

Date: a year ago

Review №74

Rating: 5

Date: a year ago

Review №75

Rating: 5

Hotel was good. Rooms are a little small but they have everything. Breakfast is a little expensive at this hotel. And they want to charge for water and everything but other than that it was good. Better than the Hyatt next door Walkability: Close to some restaurants & Whole Foods

Date: a year ago

Review №76

Rating: 5

Date: a year ago

Review №77

Rating: 1

I will not recommend this hotel to anyone. First they had bugs in the bathroom and they said they couldn t change the room or do anything about it. And secondly they had a party going on at their pool till 3am in the morning. The noise system was so loud you could hear all the songs in the middle of the night. I called the front desk many times to have the sound system turn down a bit but nothing. They ares so disrespectful to their guest, that upon repeatedly requesting it, they didn t do anything about it and a word of apology never came from them.

Date: a year ago

Review №78

Rating: 4

The hotel was neat and clean. Comfortable bed. The only problem: breakfast at 7:00. Too late for early people that have to leave prior to 7 am. Rooms: Clean rooms. Lake view was calm and great. Nearby activities: Close enough to market square, restaurants, and center of Sugarland. Food and drinks: Late breakfast for those who have to start the day earlier.

Date: a year ago

Review №79

Rating: 5

Date: a year ago

Review №80

Rating: 5

Had such a great stay here when in town for a wedding. Peaceful place with great and friendly service. Active lobby at night but still quiet on the higher levels for some good night rest. Room was clean and had everything I needed.

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 5

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 5

Friendly staff and clean rooms!

Date: a year ago

Review №85

Rating: 5

Date: a year ago

Review №86

Rating: 1

NO STARS THIS HOTEL IS SO BAD AND RUDE CAME all the way from iowa to see our daughter for her 19th birthday wanted to sing happy birthday and cut her cake with about 7 people and was kicked out of lobby when the( bartender ) who stared at our group for over 20 minutes before him and the front desk decided to say something to us , we are spending over 500$ & Days off work to stay with at your hotel to be treated this way on top of that no house keeping the walls are paper thin hearing other family s talking though walls baby s crying though vents. I m so disappointed anger embarrassed that day the least the bathroom was dirty as well it s pouring rain outside what do you suggest???? Them kicking us out of the lobby with my daughters cake was the last straw so RUDE!!!!!!

Date: a year ago

Review №87

Rating: 1

Date: a year ago

Review №88

Rating: 5

Nice hotel, walking paths are great and nearby food and shopping is abundant.

Date: a year ago

Review №89

Rating: 5

Very nice location! Super quiet area. Felt like I was on a getaway island haha. The staff was so nice. We got in super late due to it being a very spontaneous trip. We called beforehand asking if we could check in after 12 because the third party website said check in stopped at 12. When we called they were very nice and informative letting us know that we had until 3am to check in. The lobby was nice and clean as well as our room. Very simple, quick, relaxing stay. I most definitely recommend this place!

Date: a year ago

Review №90

Rating: 5

Date: a year ago

Review №91

Rating: 5

Date: a year ago

Review №92

Rating: 3

The water has no pressure and the common areas air was not comfortable - no room service - the bright spot was the location walking distance to whatever you need while in town

Date: a year ago

Review №93

Rating: 5

We stayed here for the Taylor Swift concert. I am very picky when it comes to where I stay. So my biggest concern for any hotel I stay in is cleanliness and hot water. This hotel did not disappoint, very clean and the water got really hot! Another thing I loved was that the hallway carpet was so padded that you did not hear people in the hallways. Very quiet hotel. Location is beautiful. I did not have a chance to explore the pool or fitness areas as we were only there 2 nights. Check in was a breeze using the Bonvoy app. I would definitely stay here again.

Date: a year ago

Review №94

Rating: 5

Date: a year ago

Review №95

Rating: 5

The beds were great!!! Slept very well.

Date: a year ago

Review №96

Rating: 5

Great location on a lake.

Date: a year ago

Review №97

Rating: 2

My sister and I stayed here for four days. The location of the hotel is great and the views are amazing! The service is horrible from the cleaning crew to management. Our room was not cleaned although we asked for the room to be cleaned. We ran out of towels and tissue paper. When we asked for clean towels the maid had a very bad attitude. Although she didn t seem to speak English when we asked her for towels she threw her hands in the air and shouted wait! We called the manger that night to discuss our encounter and assured us our room will get cleaned. Next day still no one as you can see from the pics this has not occurred. Guess we will take the trash out ourselves!

Date: a year ago

Review №98

Rating: 4

Date: a year ago

Review №99

Rating: 5

Stayed one night for a girls weekend. Lovely room and friendly staff.

Date: a year ago

Review №100

Rating: 4

I recently stayed at this hotel and while the location was great, the service left a lot to be desired. The nearby lake was a lovely feature, but I was disappointed that the hotel did not provide water bottles in the rooms and that the housekeeping staff did not change the bedsheets and towels on a daily basis. These basic amenities and housekeeping standards should be met by any reputable hotel. Overall, my experience was mixed and I hope that the hotel management takes steps to improve their service for future guests.

Date: a year ago

Review №101

Rating: 5

Nice place. Water front. Friendly staff.

Date: a year ago

Review №102

Rating: 5

The property and team are excellent. Clean rooms.

Date: a year ago

Review №103

Rating: 5

Date: a year ago

Review №104

Rating: 2

Nice hotel, very friendly staff and nice bar. However, the beds are not comfortable at all and they are set up against a wall with the plumbing and every time someone flushes a toilet, its so loud. Woke me up several times throughout the night. Worst sleep Ive had at a hotel.

Date: a year ago

Review №105

Rating: 5

Date: a year ago

Review №106

Rating: 4

Date: a year ago

Review №107

Rating: 5

Attentive staff. Clean rooms.

Date: a year ago

Review №108

Rating: 5

I travel to Houston for work about once a month and always stay at this location every time and have had no complaints. The location is great with a lake and walking trail right outside the door and I have always felt safe in this area. Never had any issues with AC, refrigerator, or microwave. They always accommodate my request to be in the same room or a room nearby so that I am conveniently located to an exit. I have never used the bar, cafe, or breakfast options so cannot comment on them.

Date: a year ago

Review №109

Rating: 5

Skip the main city. Stay here. Overlooking water, walking/running paths, fresh air, Large rooms, sofa bed too. By car close enough to wherever you need to go. Hotel still looks new. Only con- they could use safes in the rooms. Staff was super nice. Nearby activities: Day trips or just chill. Galveston is only an hour away.

Date: a year ago

Review №110

Rating: 4

Lakeside view with assorted water birds, cattle egrets and ducks. The walking trail around the lake was very interesting.

Date: a year ago

Review №111

Rating: 5

My boyfriend and I stayed here because it was close to the concert we were going to at the Smart Financial Center. We had a beautiful room, with a comfortable bed, great amenities, we didn t need anything because we had everything we needed and the check-in and check-out was seamless! Literally! I could find nothing wrong! Great job, Courtyard Marriott!

Date: a year ago

Review №112

Rating: 5

Date: a year ago

Review №113

Rating: 5

Rooms: The rooms were very modern and clean. There were plenty of charging areas for electronics. There was a mini fridge and microwave in the room. Rooms

Date: a year ago

Review №114

Rating: 5

Fantastic Nearby activities: Great walking Distance Safety: Parking lot lighted up very Bright

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 1

My experience at Courtyard by Marriott was at best, poor. After requesting daily service on the room, the room was only cleaned 1 time in the 7 days I stayed at the hotel. On top of that, I called the front desk a couple times each day to check on cleaning, and no one ever answered the phone. When I spoke with people at the front desk in person, they apologized and confirmed that daily service was planned, and that it would be done. Even after talking with them, the room was not cleaned. Overall it was overpriced for the service provided and the customers service was awful. Id suggest staying somewhere else.

Date: a year ago

Review №117

Rating: 4

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 5

Nice service, and I enjoyed my stay.

Date: a year ago

Review №120

Rating: 3

Date: a year ago

Review №121

Rating: 5

Good location, clean and efficient.

Date: a year ago

Review №122

Rating: 5

Date: a year ago

Review №123

Rating: 5

Great friendly staff and excellent hotel fresh food!

Date: a year ago

Review №124

Rating: 5

Rooms: Lovely Nearby activities: Wholefood Walkability: Town center Sugar Land Food and drinks: Starbucks

Date: a year ago

Review №125

Rating: 5

I will be back again

Date: a year ago

Review №126

Rating: 2

Never stayed at a Marriot before and wont stay again. Hotel appearance was OK but no breakfast or at least free coffee would have been nice with the price of the room. Bought coffee in the morn and they couldnt even return 20 cent change return. The room was nice and had comfortable beds. The outdoor fire pit should be turned on at dark for the guest. It also had cigarette butts in it that they could clean out. Pool was very tiny and not inviting so didnt swim. Ive def stayed in much better hotels at the same price.

Date: a year ago

Review №127

Rating: 5

Supper clean and friendly front desk personnel

Date: a year ago

Review №128

Rating: 5

Lovely hotel and FANTASTIC staff. We accidentally left a pillow behind..this pillow was very beloved by my daughter. The staff located the pillow and ask that I email them a return postage label and they took care of the rest. A lot of hotels would do this, BUT they would not doing it with a smile. These folks are going out of their way to be pleasant and accommodating. People make the difference!

Date: 2 years ago

Review №129

Rating: 5

Amazing stay, in an impeccably clean, quiet and modern hotel in an excellent location. Staff was incredibly friendly and helpful, will definitely return soon.

Date: 2 years ago

Review №130

Rating: 4

Staff was great room was good I have no complaints whatsoever I would stay again

Date: 2 years ago

Review №131

Rating: 3

Date: 2 years ago

Review №132

Rating: 1

Home away from home

Date: 2 years ago

Review №133

Rating: 5

Nice and clean, very nice view of the lake and the fountain

Date: 2 years ago

Review №134

Rating: 5

Date: 2 years ago

Review №135

Rating: 5

Excellent service 100%

Date: 2 years ago

Review №136

Rating: 5

All good.

Date: 2 years ago

Review №137

Rating: 1

I want to start off my saying I chose Marriott since they are known for exceptional service and immaculate rooms, however this was not the case for Marriott at lake point. I found roaches crawling on the walls so I started looking at the linens to check the cleanliness and conditions of the room, the mattress pads on both bed were ripped on both corners and there was hair. The refrigerator only gets cold if u press the button and only stays on for 2 hours which spoiled all my food. The Wi-Fi which is an Amenity that they offer was out for most of my stay therefore I lost a days worth of work. The water in the sink barley came out and there was no cold water. I did make the front desk aware of the issues I was having, at the end of my stay I spoke with Daniel about my stay and he immediately invalidated all of my concerns and his explanation for the roaches crawling on the walls was the heat bring the roaches in and he treated me as if I was lying. He asked me what prompted you to look at the mattress pad? And I told him since I seen roaches in my room I wanted to look at what I would be sleeping on. He did not offer me any resolutions or compensation for my stay, for a general manager this is very poor costumer service and is unacceptable. If you are in the area I DO NOT RECOMMEND you stay at this hotel because it is DISGUSTING and management will not be of any help.

Date: 2 years ago

Review №138

Rating: 5

Great location.

Date: 2 years ago

Review №139

Rating: 5

Date: 2 years ago

Review №140

Rating: 5

Perfect quiet clean in and out

Date: 2 years ago

Review №141

Rating: 1

Stayed June 26-July1 staff went through my bags an stole . My Lv brooch and Chanel brooch that was in my bag never taking out . Please don t go or take expenses items room stinks and staff still . Hotel not clean BEWARE.. they STEAL

Date: 2 years ago

Review №142

Rating: 3

Good location, clean, nice front desk staff. Biggest issue for me was the loud AC unit that would keep me up all night. I could turn it off completely but then the room would be too hot as my stay was in the summer.

Date: 2 years ago

Review №143

Rating: 5

Date: 2 years ago

Review №144

Rating: 5

Date: 2 years ago

Review №145

Rating: 1

Terrible experience! I stayed for two nights and specifically requested for the room to be cleaned and new towels and was told that I was on the schedule and it would be done. None of that happened. I complained to the front desk and they promised that I would receive a phone call from the manager that didn t happen either. Stop over promising and under delivering.

Date: 2 years ago

Review №146

Rating: 5

Date: 2 years ago

Review №147

Rating: 5

We had our team stay here and it was great. The rooms were clean and spacious, equipped with small fridge and microwave. Staff were attentive and friendly. The gym was also a nice touch. I would come back.

Date: 2 years ago

Review №148

Rating: 4

They need to remember to clean the rooms. They need an atm.

Date: 2 years ago

Review №149

Rating: 5

Date: 2 years ago

Review №150

Rating: 5

Date: 2 years ago

Review №151

Rating: 5

Date: 2 years ago

Review №152

Rating: 5

Front desk attendant Nick, was wonderful. Very courteous and assisted us when needed. Wonderful, clean , quiet area. Rooms : 4/5

Date: 2 years ago

Review №153

Rating: 5

Date: 2 years ago

Review №154

Rating: 5

This is a wonderful hotel. For the price you pay, you get a good location, clean rooms and it s just what you need. Features a 24/7 fitness center, a pool (pretty small so expect it to be big), and a little cafe (don t plan on eating there, it s not much from what i ve seen. Maybe for a quick bite.) Anyway, I d stay here over the Hyatt Place next door, as we have stayed there before and it isn t as clean. Would recommend.

Date: 2 years ago

Review №155

Rating: 5

Very nice room with a very comfortable bed.

Date: 2 years ago

Review №156

Rating: 4

Date: 2 years ago

Review №157

Rating: 5

Beautiful location secluded and tucked away surrounded by gorgeous homes.

Date: 2 years ago

Review №158

Rating: 5

Very nice hotel next to a lovely lake with sidewalk. Within walking distance to restaurants and about 5 min ride to mall.

Date: 2 years ago

Review №159

Rating: 3

Date: 2 years ago

Review №160

Rating: 5

Nice, new hotel. Staff is great. Rooms are surprisingly well-designed. Highly recommend.

Date: 2 years ago

Review №161

Rating: 4

Great stay so far... Nice clean rooms, Peaceful location. I wish they could have added a nice all inc breakfast with my Upgraded room stay for a week. Missed a good hotel breakfast. Rooms : 5/5

Date: 2 years ago

Review №162

Rating: 5

Date: 2 years ago

Review №163

Rating: 5

I was only there for a seminar. The lobby was nice, clean, and spacious. The conference room is easily accessible. It was well equipped. Nice hotel on the lake with convenient access to the walking trail.

Date: 2 years ago

Review №164

Rating: 1

Not impressed with this Marriott in the area. No change of linen or room service when asked, apparently they provide a full room service once every 7 days! So if you have a short stay forget about getting room service or change of towels. The front desk is rude and does not entertain any calls, all they are taught to say is it s their policy. I d rather stay elsewhere, don t stay at this hotel!

Date: 2 years ago

Review №165

Rating: 5

Date: 2 years ago

Review №166

Rating: 5

The staff is amazing! Rooms are nice and clean. They have an very nice patio area with a fire pit and a nice walking path around the water.

Date: 2 years ago

Review №167

Rating: 2

Extremely disappointed in this marriot. Pretty location with no customer service.

Date: 2 years ago

Review №168

Rating: 1

Do not stay in the hotel. If you check in after Midnight they will cancel your room, not refund you and will force your employee to pay out of pocket to stay at the hotel. I normally love Marriotts, but this is the worst myself or my employees have ever been treated!

Date: 2 years ago

Review №169

Rating: 5

Date: 2 years ago

Review №170

Rating: 5

Loved, loved, loved staying here! Rooms were clean and staff was great!

Date: 2 years ago

Review №171

Rating: 5

Great place

Date: 2 years ago

Review №172

Rating: 4

Rooms were very clean. Many dining options nearby. Finally, Bistro service for dinner. Still requires masks in all common areas.

Date: 2 years ago

Review №173

Rating: 5

I will give them 10 star for the location and another 10 for a Lake View... Nice and Clean Hotel.

Date: 2 years ago

Review №174

Rating: 5

Great location. Very quiet. Very good service.

Date: 2 years ago

Review №175

Rating: 4

Came for a seminar so I didnt get to see much.Very nice area...will come back again.

Date: 2 years ago

Review №176

Rating: 4

Location was great.

Date: 2 years ago

Review №177

Rating: 4

Location was great.

Date: 2 years ago

Review №178

Rating: 5

Date: 2 years ago

Review №179

Rating: 4

Date: 2 years ago

Review №180

Rating: 4

Location is highly accessible.

Date: 2 years ago

Review №181

Rating: 2

As a Marriott Bonvoy member, i am very disappointed. I have been in my room for 7 days and have been unable to have housekeeping change my sheets and vacuum the room. The cleaning lady stopped by once but barely touched anything. I finally gave up asking and will take my business somewhere else. The people on the front desk seem as it they do no care either...

Date: 2 years ago

Review №182

Rating: 2

There is real problem with customer service in this hotel. We have been in our room for 5 days with another 5 to go, and have been requesting housekeeping after 5 days on the same bed sheets without success. Starting to think about checking out early. Never again.

Date: 2 years ago

Review №183

Rating: 5

Date: 2 years ago

Review №184

Rating: 1

Someone stole our dinner worth $150 and no one seemed to care. Room was not cleaned once we returned. Paid for another night but left early. Not coming back. Such a big name and can t believe how quickly someone stealing our stuff.

Date: 2 years ago

Review №185

Rating: 4

Location was very accessible.

Date: 2 years ago

Review №186

Rating: 4

Date: 2 years ago

Review №187

Rating: 4

Location was great.

Date: 2 years ago

Review №188

Rating: 1

Their managers are never available to help. Stayed there in November on points and they put a charge on my account. I realized that, and tried to get answers from them, but they never responded. They put a charge on my account without reflecting in the receipt and without informing me about it. So far, neither this facility nor Marriott is able to give me my money back, or explain to me why they charged me. If you stay in this place, make sure you check that there are no uninformed/unauthorized charge on your account. Their management is no where to be found and they wont listen to you or handle your queries.

Date: 2 years ago

Review №189

Rating: 4

Neat. Clean. LOTS of outlets avail on lobby tables. Fitness room had 2 or 3 bikes & 3 treadmills. Didnt stay there. Went for a gathering in meeting room.

Date: 2 years ago

Review №190

Rating: 5

Cozy

Date: 2 years ago

Review №191

Rating: 4

Lovely place, friendly service.

Date: 2 years ago

Review №192

Rating: 4

Rooms are nice. Maybe a little pricey for what you get. It underwhelmed for a Courtyard. Good breakfast.

Date: 2 years ago

Review №193

Rating: 4

Great place, friendly service, and nice location.

Date: 2 years ago

Review №194

Rating: 5

Nice service love the room and the people

Date: 2 years ago

Review №195

Rating: 4

Great location, nice place, and friendly service.

Date: 2 years ago

Review №196

Rating: 4

Lovely place, good customer service, and accessible location.

Date: 2 years ago

Review №197

Rating: 2

Really writing this review because Im pretty miffed about laundry. Stayed at this hotel for over a month, and from start to finish, I have not had access to laundry. I had already gone to the laundromat once but I didnt feel particularly safe given than I am not a local. I had an understanding front desk clerk inform me that they could do laundry on the premise for my sake. I was quite glad for this arrangement. I had been told to bring the laundry tomorrow after speaking to front desk. To my dismay, the front desk lady did not budge at all. Not one inch. I get it, its a little bit unconventional but youd figure youd get a bit of favor for such a long stay, right? The washer has been broken for a month. I get it. Shipping is difficult right now. But you cant work with me here? Really?

Date: 2 years ago

Review №198

Rating: 1

This hotel has the worst service in everyway possible. The sheets had blood, the AC was very loud you cant sleep at all from it or talk on the phone. I talked to the front desk about it and said they will send maintenance and change the sheets and came back 5 hours later with nothing done. I went back to the front desk and the lady was so rude and trying to avoid talking to me. I even asked her for clean sheets and change them my self. I requested to speak with a manager but there was no manager working and requested for a manager to call me but they never did. I am a platinum elite member and stay at lots of Marriot hotels but by far this is the worst and did not treat me with respect. I submitted my feedback and the manager emailed me with an apology after I put the feedback but they did not do anything about this at all. At this point they are ignoring it its like they dont even care about their guest or or your status. They eventually switched my room to a room that smelled very bad. I was not able to relax and enjoy my stay, they wasted alot of my time trying to deal with them and just getting clean bed sheets and an AC Fixed.

Date: 2 years ago

Review №199

Rating: 1

There is a woman that works here in housekeeping by the name of Martha who is extremely prejudice. She has told other employees that she isn t hiring African Americans anymore. She also made a comment that the bathrooms are oily because African Americans take showers in them speaking in reference to their skin. Four African American ex-employees have left because of her. Complaints were made to upper management about her that have fallen on deaf ears. If you care anything about your African American employees and guests, you will get rid of her. This is completely unacceptable behavior towards anyone.

Date: 2 years ago

Review №200

Rating: 4

Date: 2 years ago