The UPS Store

Review №1

Rating: 5

Date: 2 days ago

Review №2

Rating: 5

Chris and his manager are always super friendly. Lines go super fast if there is ever any. This location is the only UPS store I will go to. The team is awesome!

Date: 3 days ago

Review №3

Rating: 3

The people here are friendly, prices could be cheaper, but the biggest issue with this location are their computers are constantly freezing and going down. The owners need to upgrade pronto. I can t imagine trying to do my job with equipment that fails twice an hour. Stop being cheap and invest in the business.

Date: 3 weeks ago

Review №4

Rating: 5

Been here a few times to return Spectrum equipment and ship items. It s always a nice experience and not as crowded as the closer East Town Mall location. Friendly staff and easy transactions.

Date: a month ago

Review №5

Rating: 5

Super helpful and super great guys!

Date: a month ago

Review №6

Rating: 5

Date: a month ago

Review №7

Rating: 5

Best ups store in the area. Had to get some school forms notarized and Vaughn was super helpful

Date: a month ago

Review №8

Rating: 5

10/10, Ever since this store changed to the same owners as the Rockwall store it has been so nice!

Date: a month ago

Review №9

Rating: 5

Date: a month ago

Review №10

Rating: 5

Brad helped us with our missing package and set up the claim and followed up with a phone call!

Date: 2 months ago

Review №11

Rating: 5

Date: 2 months ago

Review №12

Rating: 5

Good service by the staff who served me @ this store location!

Date: 3 months ago

Review №13

Rating: 5

The clerk (Chris) gave me such a pleasant experience. Super painless. Thanks!

Date: 3 months ago

Review №14

Rating: 5

I ve been using this location for Amazon returns for years.. I ve never had a bad experience. They are always helpful and get me in and out!

Date: 4 months ago

Review №15

Rating: 5

The great Amazon return service. Always superior and fast

Date: 4 months ago

Review №16

Rating: 5

I always get a great service whenever I visit this location (nice and professional team)

Date: 4 months ago

Review №17

Rating: 5

Ease of use and helpful staff. On April 22 I visited the UPS store at 8301 Lakeview parkway in Rowlett, Texas. I had to return numerous items to Amazon and Christopher was friendly, helpful, and made the entire process painless.

Date: 5 months ago

Review №18

Rating: 5

Every single time I come to this store all the staff are friendly, quick, and super helpful. 10/10 suggest doing all your Amazon returns here - they re great!

Date: 5 months ago

Review №19

Rating: 5

Christopher was efficient and helpful. This is my favorite UPS store. I appreciate your outstanding customer service, thank you!

Date: 6 months ago

Review №20

Rating: 5

Date: 6 months ago

Review №21

Rating: 5

Excellent service very fast very friendly store was very clean and organized

Date: 6 months ago

Review №22

Rating: 5

The Rowlett, TX store on Lakeview Pkwy staff are always friendly and patient. They are very efficient at getting people taken care of, Ive rarely had a long wait. My daughter says she wont go to the one in Plano, TX because they are so slow. I wont go anywhere other than our UPS store. Keep up the good service.

Date: 6 months ago

Review №23

Rating: 4

They have a computer setup for Amazon returns which makes it easy and fast and no waiting in line.

Date: 6 months ago

Review №24

Rating: 5

A five-star experience! The UPS store employee is incredibly quick, and the staff is top-notch! Their customer service is truly appreciated. I am impressed by how efficiently UPS has trained their employees, resulting in speedy service. Visit once and youll be out in no time. This is definitely my preferred UPS store, and I will certainly be a returning customer.

Date: 7 months ago

Review №25

Rating: 5

Amazing customer service always

Date: 7 months ago

Review №26

Rating: 5

Very good experience at this store. Christopher and Vaughn were very helpful.

Date: 7 months ago

Review №27

Rating: 5

I have only used them for Amazon returns & never had any problems.

Date: 7 months ago

Review №28

Rating: 5

Customer service, Rowlett store, Chris I think

Date: 7 months ago

Review №29

Rating: 5

I appreciate AZ so much for helping me out to ship my package and finding out how to print out my receipt this guy is so knowledgeable, helpful, patient and polite. Thank you for your hard work and knowledge. keep it up

Date: 7 months ago

Review №30

Rating: 5

Christopher has helped me a couple of times now with returns and notary services. Always super friendly and I m in and out very quickly!

Date: 8 months ago

Review №31

Rating: 5

Christophers customer service

Date: 8 months ago

Review №32

Rating: 5

Date: 8 months ago

Review №33

Rating: 5

Staff is super helpful and friendly.

Date: 8 months ago

Review №34

Rating: 5

It was a little rough when the new owners took over, but the service has improved 100%! The young staff is always pleasant and helpful.

Date: 8 months ago

Review №35

Rating: 5

Well it convenient but I use USPS. All my Amazon products go thru UPS which near my house.

Date: 9 months ago

Review №36

Rating: 5

Just the best UPS store. Exemplary employees who are kind, efficient & knowledgeable. Even when they are in the holiday hustle. Great job fellas.

Date: 9 months ago

Review №37

Rating: 5

Our salesperson, Victor. He was patient, kind and knowledgeable. Best customer service experience in quite a while.

Date: 9 months ago

Review №38

Rating: 5

Christopher and the guys were SUPER efficient today and I always use store 4897 for that same reason!

Date: 9 months ago

Review №39

Rating: 5

I have used the UPS location in Rowlett Texas, numerous times. The customer service is excellent! The staff is friendly, courteous and knowledgeable; very pleased with my experience at this store.

Date: 9 months ago

Review №40

Rating: 5

Quick service and knowledgeable, helpful staff.

Date: 9 months ago

Review №41

Rating: 5

Victor Medina was so helpful today.

Date: 10 months ago

Review №42

Rating: 5

Their fantastic service had me in and out quickly! This is the best UPS store I ve been to!

Date: 10 months ago

Review №43

Rating: 5

They are always so helpful! Especially Christopher at the Rowlett store.

Date: 10 months ago

Review №44

Rating: 5

Great service! Tyler was able to get my returns done swiftly and was very accommodating.

Date: 10 months ago

Review №45

Rating: 5

I walked in to return multiple packages from my wedding registry. I was immediately greeted and Christopher was able to scan my products to return and then Vaughn was taping and packaging them as quickly as they were being scanned. The best team for sure :) This was by far the best shipping store experience I have ever had.

Date: 10 months ago

Review №46

Rating: 5

Bradley at the Dalrock totally ROCKS! Very helpful & friendly. The whole store is welcoming & polite. Well recommended store. Thank you.

Date: 10 months ago

Review №47

Rating: 5

Date: 10 months ago

Review №48

Rating: 5

Date: 10 months ago

Review №49

Rating: 5

Great customer service and well organized! Makes going in and out a breeze. Best location in the area.

Date: 10 months ago

Review №50

Rating: 5

Great customer service at this location and the workers are very helpful which is a plus! Highly recommend if you are looking for a reliable location.

Date: 10 months ago

Review №51

Rating: 5

Extremely clean and well organized store. The staff was very helpful, and I was in and out quickly. Best UPS store in the area!

Date: 10 months ago

Review №52

Rating: 5

They were very helpful !! And patience with me really appreciate them all!! So willing to help !! They knew what they were doing !!

Date: 10 months ago

Review №53

Rating: 5

Great service, nice staff and clean facility.

Date: 10 months ago

Review №54

Rating: 5

Prompt, knowledgeable, courteous service with state-of-the art equipment and reasonable prices. Store is well maintained and has convenient hours. Christopher is especially helpful with any project you have.

Date: 10 months ago

Review №55

Rating: 5

Its close to my home and everytime I go in there I am greeted with a smile and great service.

Date: 10 months ago

Review №56

Rating: 5

The staff is always very friendly and helpful when I need assistance. Their knowledge of products and services is superb!

Date: 10 months ago

Review №57

Rating: 5

My husband & I always receive Great Service at this location. Nice, Friendly Staff. Sometimes we get to have a quick chat about my cookies.

Date: 10 months ago

Review №58

Rating: 5

I was doing an Amazon return, and the man behind the counter was able to multitask while working with another customer to make my visit fast and efficient

Date: 10 months ago

Review №59

Rating: 5

It was quick to drop off my package and there is no waiting.

Date: 11 months ago

Review №60

Rating: 5

Monday evening at about 6:42 P.M. was greeted with a big (Hello may l help you) from the staff Bella Thomas and Dion ! So much kindness! The art of Packaging from your staff! Keep up the wonderful job! The McCormick family Product! Rowlett, Texas

Date: 11 months ago

Review №61

Rating: 5

Dion is the definition of exceptional customer service. Thank you for going above and beyond to get my girlfriend s painting shipped. The store was very busy, and everyone was treated in a very professional and timely manner. 10 s!!!

Date: 11 months ago

Review №62

Rating: 5

We moved to Rowlett 6 months ago from NJ and have visited your UPS Store numerous times. We had to let you know that Dylan always provides outstanding customer service. He is friendly, efficient and always, always helpful. His demeanor is consistent each and every time we visit the store. Dylan is an asset to your store and we hope that he is recognized for his outstanding customer service skills.

Date: 11 months ago

Review №63

Rating: 5

Victor at my location was very kind, patient, knowledgeable and he took his time to complete our transaction rather than trying to rush and get to the next customer

Date: 11 months ago

Review №64

Rating: 5

Convenient. Quick and courtest service.

Date: 11 months ago

Review №65

Rating: 5

Great service and freindly staff

Date: 11 months ago

Review №66

Rating: 5

Went in to have a fax sent. Was helped immediately as was everyone else that walked in while I was there. They were having a problem with getting confirmation that the fax went through, so I left. Shortly later I got a call from the young man that assisted me and was told that the confirmation finally came through. He then told me he would send the confirmation to my email so I wouldnt have to return to the store. The service here is always top notch!

Date: 11 months ago

Review №67

Rating: 5

I was greeted and felt welcome as soon as I walked in. Christopher was super helpful and friendly with my notary needs. He took care of my needs right away and answered all of my questions.

Date: 11 months ago

Review №68

Rating: 5

Date: a year ago

Review №69

Rating: 5

The guys in this store are very helpful and very hot! Love, Big Sky Montana.

Date: a year ago

Review №70

Rating: 5

I just left having to send 3 boxes back to Amazon. I thought I had picked the UPS store but I had only picked it for one of them. Dylan was very patient with me and even showed me how to change them. He was very mannerly and it was such a nice surprise to come across service like this!! Thank you Dylan for your friendly teaching and help!

Date: a year ago

Review №71

Rating: 5

Their boxes are made of the best cardboard!

Date: a year ago

Review №72

Rating: 5

Excellent service! Very courteous and helpful with my Amazon returns. Thank you Bradley!

Date: a year ago

Review №73

Rating: 5

Bradley was super helpful and efficient. They always do a great job!! Store 4897 Rowlett TX

Date: a year ago

Review №74

Rating: 5

Had the best customer service today ever from Dion! I really hope management and better yet, corporate see s this review because Dion is the definition of a great employee and great human being. I hope he gets the opportunity to advance in the company. I couldn t carry my big package and he came out to my car and carried it in the store for me in this crazy heat & even offered me a water after. Never had someone be so helpful and kind especially at a big chain franchise such as UPS. Thank you Dion god bless man!

Date: a year ago

Review №75

Rating: 5

Date: a year ago

Review №76

Rating: 5

This morning - well staffed and efficient! Bling Blinky of Texas Shout Out: Awesome! And bring your QR code in all Amazon Returns!!

Date: a year ago

Review №77

Rating: 5

I always get excellent service at this location. Even when it was busy, the person helping me showed me how to bring up the correct QR code when I needed help returning an Amazon order.

Date: a year ago

Review №78

Rating: 5

This UPS Store location is now my go-to spot. Service is efficient and the staff is positive and very helpful!

Date: a year ago

Review №79

Rating: 3

Paid for an expedited next day air delivery for a traveling employee. The package was delayed and moved to the next day where the staff would not be on site to retrieve it. I called the location to find out what my options were and was put on the phone with the owner to try and help me. I gave him the tracking number and he asked what I needed to have happen. I reiterated the staff needs the item for the rest of the week to do their job and there is not another one I have on hand to ship to the new location. He suggested he call them and tell them not to deliver the package tomorrow - to which I said that doesnt solve my problem. It stops the package. He said no it doesnt. I kept asking how it doesnt stop it and during all of this he kept hey heying me and saying things like Are we done because I was getting increasingly frustrated with his lack of ability to convey an idea in a manner that made any sense. He kept asking me what do you want me to do and I kept saying I dont know what my options are thats why I called you - And then he started being condescending with things like This is the 3rd time I am telling you so I let him know hes a jerk and I hung up. Will drive 20 mins out of my way to never give this location any business ever again. Awful people. ***Updated to a 3*** Got a call from a woman saying she was the owner and the conversation went a bit differently. She checked into what she could and got UPS to reimburse me some of the shipping fees. Have been driving to Sachse instead though because I am not interested in running into Are we done yet guy again.

Date: a year ago

Review №80

Rating: 1

Date: a year ago

Review №81

Rating: 5

David, the Assistant Manager at this location, is a wonderful person! He was patient, kind, and extremely helpful when I came in to print a document and ship some very fragile items to my family members. I will definitely return to this location the next time I need to ship or print something!

Date: a year ago

Review №82

Rating: 1

I dropped off a package at this store with a $200 jacket in it set for an Amazon return. They handed me a receipt and I figured it was good to go. Not the case. A week or so later no return on my card so I check the status and it says the label was never scanned. Short story... I believe someone in the store wiped my package from the record and stole the coat. Long story... I cant file a claim because with an Amazon return I am not on owner of the package on either end. I have called multiple times and been told numerous lies. Their system only holds the information for one day, the owner is out right now but will call as soon as he is back, the owner is on vacation now and we dont know when he will be back, we do hold information but we cant access it right now because the system is down, we have cameras but dont know how to access them... the contridicting lies is the number one reason I believe the package was stolen.

Date: a year ago

Review №83

Rating: 5

Came in on a Wednesday around lunch time, they were pretty busy, seemed to be fully staffed, each register was being worked. The guys were very efficient in handling each customer. Mine was a simple amazon return, as long as you have your barcode ready your transaction wouldnt take more than 2mins. Dylan was great at multi tasking, super quick to get me in and out while tending to a customer who he had step aside so they can put together their package.

Date: a year ago

Review №84

Rating: 5

I sent a package to the wrong address. I got VIc on the phone in Rowlett a day later and he fixed the problem for me. Very polite, efficient and extremely helpful. Very good customer service.

Date: a year ago

Review №85

Rating: 5

This location is literally the best UPS ins Dallas. They go above and beyond for their customers. I was assisted by Victor, who was amazing.

Date: a year ago

Review №86

Rating: 5

Victor Medina was so helpful and knowledgeable. Thanks again Victor.

Date: a year ago

Review №87

Rating: 5

I had to ship multiple items to another state to include a 55in TV. The cost was way less than I thought, Victor Medina was not only helpful but was determined to get me the best price. I am grateful for the outstanding service the Rowlett UPS Store continues to provide!

Date: a year ago

Review №88

Rating: 5

Fast easy and done just the way I like things to go

Date: a year ago

Review №89

Rating: 5

After what appears to be a miscommunication, possibly due to growing pains in new ownership, or error of the shipping company, normally good service at this location has resumed. Employee retention has improved as Im seeing the same faces when I stop in. Improving retention of experienced employees will obviously improve service. Additionally, the store now has expanded hours, including Sunday, over what the previous owner had which makes picking up packages at a convenient time even easier. Overall, service at this location is at least what it had been under the previous owner and convenience has been improved with the expanded hours. (Previous Review) Ive had a box here for years and usually service is good and Ive never had a package lost. When shipping things, I never had any issues either. Ill happily change my review if that normal service resumes. However, today I had a package show as delivered. So, I stop by before going out of town to pick it up. They cant find it and when I ask them to look for it Im basically met with a shrug and an attitude of what, do my job??. After being a customer here for years, the 1 lost package isnt the problem. The attitude toward their mistake is. I am seeing new faces, so training and consistent procedures seem to be an issue. If they cant handle keeping track of something arriving, I probably wouldnt trust them to keep track of something going out, especially if they are packing it (as Ive previously had them do without issues, but different employees).

Date: a year ago

Review №90

Rating: 5

Quick and friendly service, the gentleman that helped very thorough and customer focused. The store was clean and inviting. I was in-and-out in 2 minutes and that was really good.

Date: a year ago

Review №91

Rating: 1

I received a package from UPS, when I opened it was broken. After going back and forth with the seller it seems to be them. I was very disappointed, I wasted $50 to have it shipped to me and now Im going to have to pay to get it shipped back.

Date: a year ago

Review №92

Rating: 5

Awesome staff . Always a pleasant experience . When there is a long line , it moves fast and not waiting for long .

Date: a year ago

Review №93

Rating: 5

This store is the best place for shipping! Fed is the worst! Choose UPS, and this location! The guys working here are knowledgeable, nice, and efficient! They always get it right! I ve been going here for 3 years now. Keep it up guys!

Date: a year ago

Review №94

Rating: 5

For the most part this location is very nice but not tonight. I realize I pushed it by showing up three minutes before closing. This does not justify the associate rushing to the door as he sees me walking up, not to help me with the door, but to lock it right in my face. Hands full with a large box and all. He just stared through the door at me as if to say ha I beat you. UPDATE: LOCATION UNDER NEW OWNERSHIP AND IT SHOWS!! 150% better. If you have tried this location in the past I strongly suggest you give it another try. The new owners are on it. I own a small business and go almost everyday. I started dropping off at CVS just to avoid this location but not anymore. Amazing difference.

Date: a year ago

Review №95

Rating: 5

It s not often you walk into a local business and feel a shift in the way a place is managed. Really quick and smooth process. Bravo to the transition in ownership!

Date: a year ago

Review №96

Rating: 4

Great customer service, always easy and hassle free when at this location.

Date: a year ago

Review №97

Rating: 5

Under new owners and they are extremely helpful and amazing!

Date: a year ago

Review №98

Rating: 5

The new owners at this location have been so friendly and helpful!

Date: a year ago

Review №99

Rating: 5

The service from the new owners is excellent! They were very personable, quick and helpful! I will definitely continue using this location!

Date: a year ago

Review №100

Rating: 5

Really enjoy using this store with the new owners! Fast and easy process and everyone was so pleasant!

Date: a year ago

Review №101

Rating: 5

Under new ownership and excellent service! Staff was so helpful!

Date: a year ago

Review №102

Rating: 5

The same people that own the ups store in Rockwall off Goliad have now taken over this location. They are the best owners and will take care of all your needs! They have such positive attitudes all the time -just very good with costumer service all around.

Date: 2 years ago

Review №103

Rating: 5

The new owners of this store are absolutely amazing! Definitely recommend coming here. They do everything they can to make things simple!

Date: 2 years ago

Review №104

Rating: 2

make sure you stay and watch them box up and label your return. i recently dropped off a package for frontier equipment they printed a label but it was never received by UPS. a week later i dropped off an Amazon return a label was printed but UPS never received it. dropped it off August 5th. They say UPS just dont scan it but my husband worked there for 10+ years and that may happen once in a while but not twice on the same customer. Not only that very rude when i called

Date: 2 years ago

Review №105

Rating: 1

I ordered print invitations in color on cardstock on Saturday, supposedly ready by Monday. The STORE MANAGER canceled my order online, but never informed me of the cancellation. On Monday I had to call and check on the status of the order, only to find that it had been canceled and the store manager was unavailable to give me a call back.

Date: 2 years ago

Review №106

Rating: 5

Date: 2 years ago

Review №107

Rating: 5

My wife was at the UPS Store today to mail (8) 5 gallon buckets. (Not your average package right?) A young gentleman, Dane waited on her. Dane went above and beyond to find just the right mailing package! Great service, Friendly staff! Kuddos Dane

Date: 2 years ago

Review №108

Rating: 5

I come here a few times a month for Amazon returns and these guys always have me in and out in less than a minute! Great service and quick to boot!

Date: 2 years ago

Review №109

Rating: 5

Date: 2 years ago

Review №110

Rating: 1

$3.25 for 1 paper. This is a scam. I used other UPS store they have never charged me this much to print me paper. I was told because this store was franchised and the owner made that rule. Well I am never coming back here.

Date: 2 years ago

Review №111

Rating: 5

Every time Ive been here they have been very friendly, efficient and move the line quickly. I typically come here to return stuff from Amazon that I am returning.

Date: 2 years ago

Review №112

Rating: 5

Had a Amazon return. Took less that 1 minute.

Date: 2 years ago

Review №113

Rating: 5

Wonderful customer service Brian/Bryan & Dillon are absolutely considerate and went above and beyond at the last minute to help a stressed out womans day end well. I came at 6:29 on the nose and they were kind enough to assist with my amazon returns with positive attitudes and did not make me feel like I was wasting their time. They are exemplary and deserve to be promoted. Honestly they are amazing!

Date: 2 years ago

Review №114

Rating: 1

$3.00 to print a label no thank you will continue to go Garland location it s free you are ridiculous library 15 cents

Date: 2 years ago

Review №115

Rating: 1

The staff here are so rude and dont even help you or even acknowledge you when you walk in. Literally had one guy hesitate to see if we were helped proceeded to tell him we had not been helped only for him to just walk away? Worst experience ever!

Date: 2 years ago

Review №116

Rating: 1

Submitted an order to be printed for a meeting. Arrived at the store at the time designated on my receipt only to be told my order was canceled and they don t have the printing capability advertised. No notification of cancellation was sent to me at all. Had I known this, I would have ordered elsewhere. Now it s too late and I will not have the documents I needed. Highly irritated!

Date: 2 years ago

Review №117

Rating: 1

They do not cater to everyone. After months of sending live fish through this location they turned me away and said we could no longer send them. There had never been an issue as all my packages have arrived alive and healthy, so not sure what their problem is. I know how to do my job, but they can t do theirs.

Date: 2 years ago

Review №118

Rating: 1

First of all, one of the guys behind the counter needs to learn how to respect other peoples property, second how many guys does it take to get a prepaid shipping label printed, the answer is three, trick question they didnt even succeed at doing that. Second time there, second time utterly disappointed with there inability to conduct simple tasks.

Date: 2 years ago

Review №119

Rating: 1

Just go to POSTNET in Rockwall. I was told one thing in the store and then told something different over the phone. The manager was no help. He flat out told me to go to Staples and when I asked him why I was given misinformation while in the store his response was Well, that s why you re talking to me! He also mentioned that he was trying to close up his store @4pm when it says they re open until 6pm. DO NOT WASTE YOUR TIME!!!! First they tell me it s going to be $37 for copies and then the manager says it s going to be $130. That s a BIG difference, I just got double the amount of prints for $25 at PostNet! Go there, you can thank me later!!!

Date: 2 years ago

Review №120

Rating: 5

I ve been shipping there for months. Fast and friendly and highly recommended. I hopefully ship at least weekly and they always have done a great job. I had a claim issue, they resolved it for me and processed my claim without any hassle. Thanks!

Date: 2 years ago

Review №121

Rating: 5

The staff at this store are so kind and helpful! This is my go-to store!

Date: 2 years ago

Review №122

Rating: 5

Love these people. They are always courteous, and patient with me. I ship packages here multiple times a week, and I have never had an issue. They are my go to store. Thank you!

Date: 2 years ago

Review №123

Rating: 5

Very quick and helpful.

Date: 2 years ago

Review №124

Rating: 1

Poor Customer Service.

Date: 2 years ago

Review №125

Rating: 1

The service here is awful the owner is rude. Local small business owner and this is supposed to be a drop off location and he is always rude. If you want bad service and rude staff visit this location.

Date: 2 years ago

Review №126

Rating: 5

I had to sit in the car with my one year old and they came out to my car to collect the packages I had, and one of the men workers came out, made me feel at ease and watched my daughter while I went inside to pay. Outstanding customer service.

Date: 2 years ago

Review №127

Rating: 1

This place will not take care of you when they do not deliver your package. Owner is sassy and does not try to help at all. Try to make you pay to resend when UPS fault. Give you customer service number that is false number. Take business to FedEx or Post Office.

Date: 2 years ago

Review №128

Rating: 5

The best shipping and packaging store I ve ever used! Extremely courteous, quick and simple. This place makes small business life easier to handle.

Date: 3 years ago

Review №129

Rating: 1

I called twice attempting to track a package and spoke with a female manager. She had to be the most incompetent person I have ever spoken to. I have previously spoken to staff members at this location and they have been friendly and eager to help me. This manager provided no information, did not listen to me, and talked in circles. She had mentioned that she recently had to let go of staff that previously worked at the location, and by the end of my call with her, I am convinced she is the problem and not the staff. She could not track my package, could not verify if it had been sent, could not tell me if it had been received, or if the number I had was even real. She kept saying that it is not her tracking information. I wish I could give this store a lower score because of my interaction with her. I truly feel like I lost brain cells while trying to speak with this individual.

Date: 3 years ago

Review №130

Rating: 1

I m older and wear braces. Asked the young man if he could help me with large box. He said no. I was only 10 from the front door. He said he would let me use a dolly. Wrestled box inside and set it down. He said to bring it over here. Another 10 . Rude and unhelpful personnel. Probably wasn t his job, but it was the descent thing to do!

Date: 3 years ago

Review №131

Rating: 1

Date: 3 years ago

Review №132

Rating: 1

shady owner patel opens packages even the employee said so

Date: 3 years ago

Review №133

Rating: 4

Friendly and helpful employees

Date: 3 years ago

Review №134

Rating: 5

The guys that work at this UPS are very profession and hard working. Ive had multiple experiences were I show up and there is a whole line of people but the UPS guys work diligently and I am at the front of the line in no time at all.

Date: 3 years ago

Review №135

Rating: 1

It s 8:03 am and there is no one is here . Super annoying when it messes with other s schedule.

Date: 3 years ago

Review №136

Rating: 4

A bit slow due to the number of people there but the Amazon return was painless.

Date: 3 years ago

Review №137

Rating: 1

Unnecessary fees & charges! To print a label, what a robbery. Always some BS fee attached to every thing these days. Ive been to other locations and have never been charged. Wont be coming to this UPS store again

Date: 3 years ago

Review №138

Rating: 4

Date: 3 years ago

Review №139

Rating: 1

Paid $109.77 for overnight/next day shipping... to everyone s surprise, the package did not arrive overnight, next day, or even within 24 hours. Asked for a refund and to be charged for standard shipping, was given multiple excuses and ultimately they said UPS Corporate is not giving refunds during COVID. If anyone believes that, I have beach front property in Arizona for sale. Stay away, read the other reviews, this place is the worst!

Date: 3 years ago

Review №140

Rating: 5

Very courteous staff.

Date: 3 years ago

Review №141

Rating: 5

Pretty fast for the volume of customers that they handle without being impolite. Top notch.

Date: 3 years ago

Review №142

Rating: 1

Terrible Customer Service, just out to make a buck.

Date: 3 years ago

Review №143

Rating: 1

This store gets public money like it grows on tree. I printed 5 pages which cost 12 cents each a paper which is good. And they added me 4$ printing service fee. What kind of service is this to charge 4$???? I am very upset with this particular store. While the store in mesquite doesn t do that. They only charge for each paper printing which is 12 cents. Never going back here again!!!!

Date: 3 years ago

Review №144

Rating: 1

Rude and not helpful.

Date: 3 years ago

Review №145

Rating: 5

I pulled up literally 30 seconds before they closed as I needed to have something shipped out urgently and at the last minute. The two young men that were working on Thursday, November 5 (I didn t get their names) did not show an ounce of annoyance that I was coming in the store at closing like most others would have. They even printed something out for me, and did everything with manners and professionalism. I m grateful there are people that still raise their kids to have a kind attitude towards all because you never know what s going on in peoples lives... you could always be the one to turn someone s day around for the better. These guys did just that for me! Thanks y all!

Date: 3 years ago

Review №146

Rating: 5

I like UPS better than the competition. I cant say more than that.

Date: 4 years ago

Review №147

Rating: 1

Wont accept MORE THAN 4 packages. If you have more than 4 packages, take your business elsewhere and dont waste your time with this store. Mail Plus is down the street. I have received poor service from this UPS Store. The owner refused to take our packages, stating there is a 4 package limit at this store. Numerous people came in with MORE THAN 4 packages and were accepted and scanned into their system. Poor service and ownership. Further, discrimination.

Date: 4 years ago

Review №148

Rating: 1

Had the worst experience at this location. The clerk has not sense of costumer service. Returning Amazon book rentals the clerk did not send them correctly, and I had to pay for his mistake. This is the second time I received HORRIBLE costumer service at this location.

Date: 4 years ago

Review №149

Rating: 5

Always a great experience coming into this store. Plus the addition of always having a notary on staff makes it a great one stop shop, especially during this time!

Date: 4 years ago

Review №150

Rating: 1

I just dropped off 14 small and 2 larger packages at this store The following is the exact words happened about 20 minutes ago: Store Clerk: You have to call UPS for pick up next time. Me: Hm, OK. Me: Do you know if the 2day air service picks up on Saturday? Store Clerk: I dont know, you have to call them. We are a UPS store, we can only take 4 packages at a time. Me: OK, I have never heard of that policy any where before, but ok.

Date: 4 years ago

Review №151

Rating: 5

Very helpful, courteous.

Date: 4 years ago

Review №152

Rating: 1

ZERO STARS. Had an Amazon return and I dont think they like people coming in for that. The young kid that attended me named Mason acted like he didnt want to be there. Very bad service! Not helpful at all with the cost either. If you go to the store and you want good service dont go in while Mason is working he will just make your experience unsatisfactory. Ive seen other reviews where the manager tries to say they reviewed said transaction and tries to explain but never talks about trying to make experiences better with their employees.

Date: 4 years ago

Review №153

Rating: 5

They are always extremely courteous and professional.

Date: 4 years ago

Review №154

Rating: 1

They tried to charge $3 to print a shipping label. Go to Staples in Rockwall $0.28 to print and you can still drop off your UPS packages!

Date: 4 years ago

Review №155

Rating: 1

Employees very unfriendly and rude.

Date: 4 years ago

Review №156

Rating: 5

Great staff and great service.

Date: 4 years ago

Review №157

Rating: 5

Date: 4 years ago

Review №158

Rating: 5

Service is great and the staff will take care of your needs!!

Date: 4 years ago

Review №159

Rating: 5

Date: 4 years ago

Review №160

Rating: 5

Date: 4 years ago

Review №161

Rating: 2

If you are process Amazon returns, print your label at home. The store charges $3 per label plus printing anything else you may need. FedEx Kinkos charges much less per print. They are either discouraging returns to be processed here or really trying to make a nice buck.

Date: 4 years ago

Review №162

Rating: 4

I hav never had a single issue when I go to this store. Sometimes the staff seem a bit bored and ready to go home, even when you are talking to them, however I discount that as lack of excitement at their job. They usually have everything I need for shipping supplies and are very courteous when I am in there!

Date: 4 years ago

Review №163

Rating: 5

Date: 5 years ago

Review №164

Rating: 1

Carrying 2 huge boxes weighing over 30 pounds each, NO OTHER patrons in the store, 2 men DOING NOTHING and they refused to help me with the boxes! Always horrible service at this UPS store!!!!

Date: 5 years ago

Review №165

Rating: 2

The smallest issue can be A cause for confusion. Bring a sack lunch.

Date: 5 years ago

Review №166

Rating: 5

Date: 5 years ago

Review №167

Rating: 5

Date: 5 years ago

Review №168

Rating: 1

This UPS store will not honor Amazons returns with the app. They should state this loud and clear on their store description. I know you as a store may not make money off the Amazon returns but you would get more people to use your STORE for other things.

Date: 5 years ago

Review №169

Rating: 1

Attempting to ship unloaded, disassembled shotgun to manufacturer for repair. Despite being 100% legal, and supported by UPS, this UPS store refuses to ship firearms. They first claimed that they dont have the license to ship firearms. (No special license required if ownership is not being transferred). Then they claimed that UPS doesnt allow them to ship firearms. (Untrue based on UPS policies stated on their website). Clearly, this is a decision that has been made by this individual franchise owner to not ship firearms. If you are a law abiding citizen who loves the constitution and the 2nd amendment, you might want to consider taking your business elsewhere.

Date: 5 years ago

Review №170

Rating: 1

Very rude owner I was returning an Amazon package and took my package ther and as I have always done asked him to print my label and he started to talk down to me that I should have printed it at home and he was a franchise owner and wanted me to pay 3 dollars and shared with him that the first time either there or the one in Plano has ever mentioned that. He crossed his arms and said he charges. Would of paid but he was rude from the first words out of his mouth. I have always tried to spend my money here in rowlett since I have lived here for 11 years but will not take any of business there again. I seen other bad reviews on him maybe working in retail and with the public isnt for him.

Date: 5 years ago

Review №171

Rating: 2

Went up to drop off a package, didn t realize they were closed and saw a bunch of people in there with an employee and they were being rude and ignoring everyone and letting their friends in.

Date: 5 years ago

Review №172

Rating: 1

Horrible service the manager Mr. Patel very uncompromising she didn t even realize that my package had two packages within it I understand Amazon is different than UPS but it s the holiday season everybody s busy everybody s rushing all I was needing was a bag I had both the labels but at the end of the day I understand I m at wrong But you could ve just put the other label inside of the bag and shipped it out but no Mr. Patel want to be grumpy because maybe his own personal life is affecting his performance at work

Date: 5 years ago

Review №173

Rating: 1

The man was very unhelpful and didn t even try to help ship my package. I walked in the door and he didn t even want to look at me and was very rud.

Date: 5 years ago

Review №174

Rating: 1

The people are rude, a Hispanic man threw my boxes and snapped at me when I asked him to go slower because I couldn t keep up with his scanning. I had 5 packages to send out- he snapped I ll charge you for tape when I asked him if he would seal my boxes before I left store. He wasn t wearing a name tag. He then pushed my packages to side and tossed plastic label holders on the counter when someone walked in behind me. The owner was not present when I arrived that I could see but when I had called previously to ask if they would print a label if I didn t have one- the charge was $3/piece of paper. I will never use this store again. I have no idea how these people have jobs or run a business when soooo rude and ungrateful for business.

Date: 6 years ago

Review №175

Rating: 1

Bad service. Not respectful. Not recommend to use this store .

Date: 6 years ago

Review №176

Rating: 4

Date: 6 years ago

Review №177

Rating: 5

Date: 6 years ago

Review №178

Rating: 1

Just to print 1 page black and white is $4. That is the most ridiculous price ever never heard of any other stores charging that much. Will not ever do business at this store and I did a lot of business with these stores but this one think their service is made of gold or something.

Date: 6 years ago

Review №179

Rating: 4

Its nice to have a UPS location nearby to have packages held to pick up later. Especially with package thefts on the rise.

Date: 6 years ago

Review №180

Rating: 5

Just had a great experience at this UPS store. Josue was EXTREMELY helpful, patient, and positive.

Date: 6 years ago

Review №181

Rating: 5

I highly recommend this location!

Date: 6 years ago

Review №182

Rating: 5

Really friendly staff, Help me print out my Amazon label with ease.

Date: 6 years ago

Review №183

Rating: 1

UPS emailed me a shipping label and told me any UPS store can print the label with the tracking number. I went to this location 4/5/2018 and the rep told me he couldnt do it it wasnt allowed..but I could use the computer for 4.00 and print it myself..I left and came to the Sachse UPS and they printed it right out. I am very disappointed

Date: 6 years ago

Review №184

Rating: 5

Ive been dropping off here for almost two years and Ive never had a problem. Not sure where these negative reviews are coming from.

Date: 6 years ago

Review №185

Rating: 5

I dropped off the AT&T Internet modem I was returning. The staff waited on me almost immediately and had me out in less than five minutes. Great job!

Date: 6 years ago

Review №186

Rating: 5

We ship things frequently and every time I am there they always go above and beyond. Today someone even helped my husband load something in the car.

Date: 6 years ago

Review №187

Rating: 5

Honestly, we drive here to ship things on a very regular basis, even though there is another UPS store much closer to our home. Never had a bad experience.

Date: 7 years ago

Review №188

Rating: 5

I have used this store for years. I usually drop off packages that have already been prepared in packaging to ship. The customer service has been totally appropriate whether I was just dropping off with a shipping label or when I needed to pay for shipment. They have taped a box when it wasnt closed. I also drop off shipping peanuts to be reused rather than toss in the trash. Thanks!

Date: 7 years ago

Review №189

Rating: 1

Dear The UPS Store owner, Before leaving a review, may I contact you directly? The site would not let me post this without stars. So, for those who read this, know that I am not leaving a rating. Ignore the number of stars. I will be happy to send in a review and stars after attempting to resolve an issue with you, which is more fair. Thank you, Barbara

Date: 7 years ago

Review №190

Rating: 3

I go here a few times a year. Wait time is usually not too long, customer service is ok ... they get my package from point A to point B so Im satisfied.

Date: 7 years ago

Review №191

Rating: 5

Professional, and cordial. Not sure where these bad reviews are coming from. They do get quite busy on occasion, however, Ive been using their services for two years now, and find them to be quite pleasant and professional. I keep waiting to see anything that would justify a bad review, but after two years of going in almost daily, I feel that I can write a good review and say with authority that the bad reviews are just wrong! This is one occasion that Im happy that I ignored the reviews, tried for myself, and graded them on their performance, which has been great!

Date: 7 years ago

Review №192

Rating: 1

Date: 7 years ago

Review №193

Rating: 1

Date: 7 years ago

Review №194

Rating: 1

If youre going to advertise notary services, it might be helpful to have one available during regular business hours, since this is usually the time people need to conduct their business...just a thought. I drove out of my way to visit your shop and was told the notary doesnt come in until 4pm.

Date: 7 years ago

Review №195

Rating: 1

I do not recommend shipping your electronics through here. They are packed poorly and arrive late - not acceptable for a $100 packing fee and $140 in shipping charges. The customer service leaves MUCH to be desired as well.

Date: 7 years ago

Review №196

Rating: 1

unprofessional bad service, thats all I can say!

Date: 8 years ago

Review №197

Rating: 3

Slow line, but great customer service! They got one of the addresses mixed up, but fixed it very quickly and politely.

Date: 8 years ago

Review №198

Rating: 1

No wifi printing. Expensive printing and computer time. $4 to get on computer and print something from web page and $0.39 for a color copy. Couldnt tell me how print section of page. I walked out then back in when I remembered a way to do it and he was going to charge for computer time again. No one else was using computer.

Date: 8 years ago

Review №199

Rating: 1

About a month and a half ago I went to this location with my laptop to ship. I didnt have a box or any packing so the employee said dont worry about it Ill pack it for you (but did it after I left so theres no telling what he did). He asked where it was going and I told him all the information, he gave me a price, I payed and left. The employee did not ask how much the item was worth or if I wanted insurance. The item arrived at its location and the receiver said it was damaged (it had no damage when I took it to this UPS). I told them to send it back and I would look at it. I finally received it a few days later and when I opened it the laptop was damaged either by roughly handling and/or bad packaging. I placed a damaged claim with UPS and the next day it was picked up and inspected. They confirmed that it was at the fault of UPS and so I waited, and waited, and waited. Finally I called and talk to someone at this location and the employee said he would be in contact with me on a specific day, I did not receive any call so I called back a couple days later and the employee said once again that he would call me the next week on a specific day. Once again I did not receive a call so I waited a couple days and called them. This went on and on. I got a little irritated and went to the location and asked them how the damaged claim was progressing. They had no information what was going on and I finally found out that they had my laptop and they didnt even need it anymore and I could take it since they had already done the inspection. Once again the employee said they would contact me and once again they did not. After about another week I finally called and asked again what the hold up was (I was always respectful and kind and did not curse at the employees or treat them bad) they stated that since I did not claim a price they could only give me a $100 plus shipping. After this location told me that I called UPS customer service and talked to someone and that person said that the employee that was at the location when I shipped it stated I brought the laptop in the original box then transferred it to another box and I packed it that was a complete lie and they can go back and look at the security cameras to see that I brought the laptop in a black backpack and sat it on the counter and then the employee took it behind the counter and I did not see him package it. After calling and talking to many UPS employees I have only received 1 or 2 phone calls in the past month and a half that this has been going on. The laptop is worth $1500 and I do a lot of work, business, and military training on it, or at least I did. I told them multiple times that I didnt want a replacement or more money, I just wanted it fixed. After all this nonsense nothing really got solved and I kept getting lied to and ran around by the employees at this location. I wish I had a positive review for them but this was ridiculous and unsatisfactory.

Date: 9 years ago

Review №200

Rating: 5

Great customer service

Date: 9 years ago