Staples

Review №1

Rating: 5

I went to get new business cards today and Corbin at the Printing & Marketing department was simply amazing. He is so knowledgeable, customer oriented, professional, and friendly. He is an amazing asset to the store and customers. He needs a raise! 5 Star for Corbin!!! Simply Amazing customer service.

Date: 2 weeks ago

Review №2

Rating: 5

The staff here was wonderful! We came here to print wedding programs with very specific dimension requirements. Jennifer and another gal helped us navigate the self service machines, came over multiple times to debug paper jams, and helped us think of solutions when we botched a batch of printings. They were crazy busy themselves but were super friendly and answered all of my questions.

Date: a month ago

Review №3

Rating: 4

Purchase an ink cartridge for my printer. I knew exactly what size and the location in the store. I haven t ever had any problems when shopping in Staples. Will continue to purchase from Staples. The Rockwall location is the closest to me. Although the cartridge cost was high I will continue to purchase from Staples.

Date: a month ago

Review №4

Rating: 5

V with returns did a good job wrapping up 100 feet of hose.

Date: 2 months ago

Review №5

Rating: 5

I have shopped at staples for 40 years and have never had a problem until I called and asked about bringing in my printer for repair. They told me they no longer repaired the printers that they sold. I couldn t believe it. I felt lost . Where am I supposed to get it worked on, I asked? The associate responded, I don t know.

Date: 2 months ago

Review №6

Rating: 5

I would like to say the manager of the Rockwall Staples is phenomenal. I had been working with the printing company for my small business and the local area started having issues after not placing an order for a while. I went into Staples and needed a brush order and she was amazing. Going forward all of my business with Staples.

Date: 3 months ago

Review №7

Rating: 5

The best and most beneficial perks for my small business. I get a lot of discount for being a repeat customer as I enjoy doing business with them.

Date: 3 months ago

Review №8

Rating: 5

I don t usually find time to leave reviews, but I recently had to get a whole bunch of documents printed for my Bible and when I went in to pick up the prints, I was greeted by the nicest and most joy-filled worker in the print section. Her name tag said V and I just want to say it was the most pleasant experience I have ever had with someone who works in customer service. V was so genuine in making sure my prints came out perfect and she even offered to cut my prints to size without me even asking! She cared as if they were her own prints. Highly recommend the printing service at this Staples, and V deserves a raise. It was such a refreshing experience!

Date: 3 months ago

Review №9

Rating: 5

Great customer service provided from Amazon return, Staples online pick up and in-store shopping and interaction with store manager for gaming chair selection. Wow, I would gladly return to this store and encourage others to shop at Staples Rockwall. Kudos!!!

Date: 3 months ago

Review №10

Rating: 1

Whoever is running their website needs to update the times. On Google it says they open at 10 on Sunday, the sign on the door says 11. Great management!!

Date: 3 months ago

Review №11

Rating: 5

Everyone there was friendly, helped me find what i needed, and i got a printer and some school supplies for an awesome price. Also, the app has a tone of money savers that the team told me about, which is greatly appreciated because they didn t have to. Thank you Robert, Crystal, and everyone else there!

Date: 4 months ago

Review №12

Rating: 4

Date: 5 months ago

Review №13

Rating: 1

Showed up to store 50 minutes before closing and after waiting in line for 10 minutes guy in print shop says he cannot print what I need (9 pages oversized nothing special) but to come back in the morning and MAYBE someone can help me then. Then as I was leaving guy at counter was rude about me leaving out of the wrong door which is really the same door but just after you walk around the 40 ft of counter. Drove to Office max, got there with 25 minutes until closing at this point and had my print in 10 minutes.

Date: 5 months ago

Review №14

Rating: 5

I live in Mabank and let me say this is the store to get service done.l had to have 4 books binded.So many thanks. Thanks so much staples employees.

Date: 10 months ago

Review №15

Rating: 5

I needed a banner made same day, ordered online and my order was lost in the system - thankfully Ernesto stayed late and printed my banner. Thank you Ernesto in the print shop!

Date: 11 months ago

Review №16

Rating: 2

Dont bother making an appointment for TSA precheck or any passport services. If you have an appointment but people randomly showed up in front of you, you still have to wait.

Date: a year ago

Review №17

Rating: 3

I bought a small toner for my printer and less then one week, it was already empty. I went to return it but they didnt want to give me a new one.

Date: a year ago

Review №18

Rating: 4

The store is fine. About what your expect. The lady at the front checkout is very friendly. 2nd time Ive been there recently and shes been very pleasant both times. I wish I knew her name.

Date: a year ago

Review №19

Rating: 1

In the impression part, very bad service lasted 20 min waiting and there were no people, there were two girls attending and I dont know why they made me wait so long.

Date: a year ago

Review №20

Rating: 1

I honestly dont even know why I bothered to go in. I checked the website for a printer I wanted - it showed 1 hour pickup available. I decided to just go get it - good thing I did...once I got there they had not a one. As it turns out, no where in the DFW Metroplex has any. So had I picked 1 hour pickup I would be fighting for 2 weeks to get my money back on my credit card. Amazon got the business instead ($1200 purchase on an all in one laser printer). This is a perfect example of why brick and mortar stores are going out of business.

Date: a year ago

Review №21

Rating: 5

Haven in the print center went above & beyond to help today with some posters I needed made. She even put them on foam boards & cut them down after discovering they were out of the smaller size boards. Excellent service and made the process stress free!!

Date: a year ago

Review №22

Rating: 5

I needed to go in to send something off with UPS and it was a seamless experience. I walked in, stood in line that was only 2 people deep and I was in front of the line within 3 minutes. The gentleman that helped me could smile a little more but nevertheless, the service I needed was met without issue. The gentleman took the package, made sure everything was fine and I was out of there in no time. It was a great experience

Date: 2 years ago

Review №23

Rating: 5

This is my favorite store to buy all my office supplies and I also get all my blueprints printed at this location. They have always been helpful in the print shop. I have purchased all my office furniture here and the warranty on their office chairs is outstanding. I have had my chairs replaced many times over the past 11 years, which has saved me thousands of dollars. I would not think of buying anywhere else. I also highly recommend Staples to everyone and I love this Locations.

Date: 2 years ago

Review №24

Rating: 5

Jennifer, Tim, and Logan have helped me immensely. I have encountered only positive and helpful staff.

Date: 2 years ago

Review №25

Rating: 5

Date: 2 years ago

Review №26

Rating: 5

This is literally the nicest Staples Ive been to. So much eagerness to help. Shout out to Isaiah who made my errands 3x faster today!

Date: 3 years ago

Review №27

Rating: 5

Been to this location three times and had a great customer service experience during every visit. I needed one blue folder for back to school shopping and the team tracked down and opened a brand new box...for a .50 cent folder! Great deals too! Thank you

Date: 3 years ago

Review №28

Rating: 5

The times Ive gone the service has been really friendly and efficient. I had some cards made online and there was a problem with the color of the photo and they consulted me before printing it dark (which I appreciate because it speaks to their professionalism) I had to go to the store to look at some options to improve the photo and they They helped me with everything, even my English is very poor and one of the girls who helped me looked for a person from her team who speaks Spanish and English which was a greater ease for me. He was very kind and efficient (Ricky) I was there for a long time there and I am 38 weeks pregnant and he was very kind and gave me a chair to wait while the modifications were made. I think it is important to highlight when you receive good customer service, without a doubt I will always return here!! All the staff in general are very friendly and helpful!!

Date: 3 years ago

Review №29

Rating: 1

Staff is great! Manager of print department is not. He could not find my order- said not under my name or my business name. - finally found it and guess what? it was under my name AND the business name! That would be fine if not for the following- His staff had said we could use their cutter to cut our print since they could not do what we needed with their equipment (specific cut and fold) - they were apologetic and very helpful during the hour of trying to get our stuff figured out this morning. - I said no problem, my staff would cut and fold it when we came back. But He said we were not allowed to use the cutter when we came back- We can use cutters at Office Depot/Max so we will use them from now on for all our business supplies and printing needs. Sadly- Staples is no longer my store.

Date: 4 years ago

Review №30

Rating: 5

Kudos to everyone in the store even though I had a not so pleasant experience next door these people were very positive and more than willing to help me find what I was looking for thanku!

Date: 4 years ago

Review №31

Rating: 5

I went to Staples in Rockwall. I was surprised to find out about the huge variety of paper printer/scanners in stock and on the shelves. Not only that, but I found customer service to be outstanding. As I came through the door I was greeted with a smile and a warm hello. Before I could even try and find what I was looking for I was approached by an employee who offered to assist me in my every need. I have no complaints and give Staples a 5 star rating today.

Date: 5 years ago

Review №32

Rating: 1

NO TYPE OF RESPECT !! Especially Robert in the copy center.

Date: 5 years ago

Review №33

Rating: 5

The printing services at Staples are excellent! The customer service is awesome. I put an order in to be picked up next week, but they got it done the same day and added a cover to my order! I am always impressed and grateful for their quick, high quality service and top of line customer service and friendliness!

Date: 5 years ago

Review №34

Rating: 5

I purchased two, 3 drawer, file cabinets, plus rollers. Great price! Associate, Trayton, was fantastic. Pleasantly, greeted me at the door, and offered to help me. He was so nice, and so knowledgeable! Great customer service!

Date: 5 years ago

Review №35

Rating: 5

Ordered two full size office desks from this store. Unfortunately one of them was damaged and, to no fault of the staff, confusing labels on the boxes led to parts being separated in the warehouse. Michael Hoops went above and beyond to address the issue. Best customer service Ive received in a long time. Thank you Michael and team!

Date: 5 years ago

Review №36

Rating: 5

Went in today to get some documents faxed. Michelle was very patient with me (Id never used a fax machine before) and even taught me how to fax my own documents. Very friendly staff! Thanks for the lesson!!

Date: 5 years ago

Review №37

Rating: 5

Date: 5 years ago

Review №38

Rating: 5

Had a very positive experience. The staff was friendly and available help me print out programs for my daughters wedding. They provided me multiple options on choice of paper and even assisted me with getting a logo on there. All of the services were quick, professional and very helpful.

Date: 5 years ago

Review №39

Rating: 5

Chris Hatton and Michelle Dudley are the best! Always friendly and helpful. Did you know that you can shop with Staples and have it delivered to your business? This service is so helpful to my agency.

Date: 5 years ago

Review №40

Rating: 4

The one copier they had was busy and looked like he was going to be there for a while so I had the guy make copies for me. It was very expensive. Ill remember not to do that again.

Date: 5 years ago

Review №41

Rating: 1

Staples printing continuing to FAIL!!!! Sent in a rush order online called the store had to have study-guides printed for a Critical Care training class the following day for 30 students. Not only did they not even print the order they never called or contacted myself. We paid for the rush order and had to wait on hold for 13 mins to speak with a manger. This is the third issue in a row we have had with Staples Printing! STAPLES headquarters, please train your employees on how to print and provide customer support. This is a joke your online service is joke. I m trying to bring you business with my company but man are you making things very difficult. Even when the manger was made aware I was still not contacted. This reflects poorly on my business and furthermore reflects badly on Staples because I have relayed to UT Health the reason that their class was delayed this AM was because of lack of reliability and dependability with Staples.

Date: 5 years ago

Review №42

Rating: 3

Date: 5 years ago

Review №43

Rating: 5

A clean office supply store, lots of office chairs to demo, friendly staff. Better than that other office store.

Date: 5 years ago

Review №44

Rating: 4

Date: 5 years ago

Review №45

Rating: 1

Tried to print 13 pages of invitations for my sons birthday party their 1 self service kiosk was being used for over an hour by the staff so was told they couldnt print my document. Lost my business going to office depot and will use their self service for now on.

Date: 5 years ago

Review №46

Rating: 4

Date: 5 years ago

Review №47

Rating: 4

Well I had brought books in to be bound and one book was perfect t but the other was terrible, I was upset but the manager not only paid for the book he gave me money have it bound again. Great customer service:) ty!

Date: 6 years ago

Review №48

Rating: 4

Date: 6 years ago

Review №49

Rating: 1

Went to have some labels made at the print counter as I have done in the past. Left a sample of what I wanted done and asked for 150 labels to be printed, because that was the same quantity I purchased in my last tow visits at the Greenville store. Well, I got a call saying that I was sent two proof emails which I never received, and then was told that I would have to purchase 1,000 labels and have 150 of them printed. I explained to Jessica the manager that I had ordered these labels at the Greenville store, and that I never had to purchase an entire box of labels in order to have them printed. She told me that I was more than welcome to go back to the Greenville store, so I told her to just cancel my order. I won t do business with a merchant who doesn t care whether customers come back to do business at their store or not. I immediately got in my vehicle and drove about 1 minute to the store to request my sample back, so I could take the sample to Greenville and save the person there as well as my self some time. Also, that way 2 of my labels wouldn t go to absolute waste. Well, when I asked for the paper with my samples and notes, it was nowhere to be found. I have not received any sort of proof emails either. So, bottom line, they want to force me into buying 1000 labels that I have no use for at this time, they threw my property away and when questioned said that it was store policy, that had I been there earlier I could ve had it back and that I could get the same info from the emails I was sent, but never received. I asked the manager how come It took me less than two minutes from the time I got off the phone to the time I walked in the door and my paper was already gone? She said that they were getting ready to close at 6:00 and they were cleaning up. But, I spoke with her on the phone at 5:32 and was at the store no later than 5:35. She said she would send me the proof email again and verified I had the correct email, yet no emails have come. I own a small local business and support local businesses as often as possible, but after today, Staples in Rockwall is off that list of local business that I support. I ll take my business elsewhere.

Date: 6 years ago

Review №50

Rating: 1

Date: 6 years ago

Review №51

Rating: 1

Staples advertises that it is a UPS store. It is NOT. I went there because AT&T told me to take an Internet modem to UPS store to return it to them. I discovered that staples is not a UPS store as advertised. They do not handle any type of returns.

Date: 6 years ago

Review №52

Rating: 4

Good prices, but not a big selection of lap tops.

Date: 7 years ago

Review №53

Rating: 5

Date: 7 years ago

Review №54

Rating: 3

They have an excellent selection but some of their prices were OUTRAGEOUSLY high (like 4-5 times as much as Amazon)

Date: 7 years ago

Review №55

Rating: 1

Literally no one in line at the printing center except for the employee and her friend joking about pictures on her friends phone. Needed to print documents off a thumb drive and was told I would have to come back later this afternoon to pick up the black and white copies on regular paper, nothing special; or have a rush charge to have it printed in an hour. Nearly $50 total. I asked the employee is she could hit the print button right now and she seemed annoyed with my question. I could understand if there was a line of people or if she was working on something but not socializing with your friend. Its no wonder this location has such low reviews but i figured I would give it a chance. Never again will I go to a staples location anywhere.

Date: 7 years ago

Review №56

Rating: 5

Good Good Good

Date: 7 years ago

Review №57

Rating: 5

Its my office!

Date: 7 years ago

Review №58

Rating: 3

Their Phone number sends you to a private residence. The kicker is that the phone number is also displayed on their corporate website

Date: 7 years ago

Review №59

Rating: 1

ordered chair on line . I called store ,they said it is up front waiting for you. I drove 50 miles to pick it up. I got to the store and no one knew anything about it. No box up front totally useless help . finally they bring a box from the back that is suppose to be up front and it is wrong. they just said we dont have the chair . thats it .no im sorry no explanation . they are a minus 5 but I dont have the option for that . sorry help useless manager. manager never came out .they are to big to care .and dont . stay clear .I will go elsewhere . so should you . this is the third bad experience . 5/23/17 . Rockwall tx store . the store on I 30 in dallas is just as bad.

Date: 7 years ago

Review №60

Rating: 1

Yes, I have to agree with some of the other comments, the print area is a disaster. I have now been asked to resend my files 3 times and not a clue when I will see a draft. Just steer clear of the printing area, I think there is a lack of experience here.

Date: 7 years ago

Review №61

Rating: 1

Stood in line or at the counter for an hour waiting for a printing order that was prepaid and supposed to be ready upon arrival. It was not. The new girl behind the counter had no idea what was going on and the other employees wandered around doing nothing really.

Date: 7 years ago

Review №62

Rating: 1

I placed an online order and it was automatically cancelled. It has not been 8 days and I guess they dont want my business.

Date: 7 years ago

Review №63

Rating: 1

Wanted to buy a lightning charger ( Duracell brand) tags for white and black cords say $7.49 got to register and rang up $22.99. Showed cashier shelf tag said it was wrong. Several packages on peg, told him it was a peg full he insisted it was tag wrong, not my problem! Didnt give me the the item, not even an apology. Ive been a retail manager for 33yrs, wouldnt have handled it in manner. FYI! Your 85% customer service rating is a lie, you need to take those plaques down. For that mistake you lost a customer. Hope your DM reads this review, better yet I hope the store manager know what goes on in his store. Couldnt give a no star.

Date: 7 years ago

Review №64

Rating: 4

Date: 8 years ago

Review №65

Rating: 5

I like it. Been there four or five times no problem.

Date: 8 years ago

Review №66

Rating: 1

Dont usually have trouble with this store for returns. Cashier wouldnt let me return an item and buy something else (the correct thing I need) without a receipt. Came back to the office and looked at other Staples receipts and it is clearly printed on it that states if there is no receipt they will give store credit! Not happy today!

Date: 8 years ago

Review №67

Rating: 1

The print shop is SLOOOOOOOW

Date: 8 years ago

Review №68

Rating: 4

Staples has good prices on k-cups, although this location had them placed away from the coffee makers. Look for them at the front if the store by the registers.

Date: 8 years ago

Review №69

Rating: 2

The worst ever. If you order online and go pick it up here good luck. There is absolutely no advantage to doing this. You wind up waiting longer to pick up an order than going through regular check out. Their pick up online orders system absolutely sucks and no one knows what they are doing.

Date: 8 years ago

Review №70

Rating: 5

Date: 10 years ago