Steak ’n Shake

Review №1

Rating: 5

Date: 22 hours ago

Review №2

Rating: 5

Date: 6 days ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 1

Im at a loss for words. When is enough enough. I guess growing up watching Sci-fi movies about robots and the future was just such a far fetched idea back then, but sadly its now a reality. You walk into Steak and Shake and there are no more workers to take your order, its all on a screen. No more human reaction, just 2 employees flipping burgers in the back thinking that there jobs are secure until they start making Robots to replace them too. After a long process of finally doing my own order, now they want me to tip them on the screen? Why? For the remarkable conversation I had with the computer screen? Anyway after that, you have to get your own drink now, but theres a catch. You have to SCAN your receipt to turn on the fountain drink machine. This place has completely eliminated workers. When will we realize that human reactions will always be the best. I guess replacing everyone with computers and robots is the best answer for everything though right??? Also there is no more fry sauce I was informed by 1 out of the 2 burger flippers, he looked at me dumb when I even suggested it. I dont even know how this place is still around. All I know is that the founders of STEAK and SHAKE would be rolling over in their GRAVES if they saw how they do business now.

Date: a week ago

Review №5

Rating: 3

Drive thru food was kinda cold.... got a grilled cheese and the cheese was barely melted.... in the past it has been much better. Also a small shake is.... certainly small. Was a bit disappointed with how tiny it was.... I didnt want too much, but did want more than a couple sips....

Date: 2 weeks ago

Review №6

Rating: 5

Date: 3 weeks ago

Review №7

Rating: 5

Staff was friendly!

Date: a month ago

Review №8

Rating: 4

Replaced almost all humans with kiosks! How sad and it takes away from the atmosphere and makes you not want to go.

Date: a month ago

Review №9

Rating: 2

While I realize things are becoming more automated these days this just goes TOO FAR! They have no registers, only kiosks to order and pay for your food. Amazingly after I did all the work myself it asked me to add a tip! For what?!?! We also had to fill our own drinks and bus our own tables. Just what would I be tipping for? Bathrooms were also in serious need of cleaning. Food was good though! But to be honest not good enough for me to come back here. Just not impressed.

Date: a month ago

Review №10

Rating: 5

Hardly ever busy. Great clean and cool location. Food is excellent everytime. Management must be on top of their game

Date: a month ago

Review №11

Rating: 5

It was perfect

Date: a month ago

Review №12

Rating: 5

Ive been ordering here for nearly 10+ years now and I can say I have never once been disappointed or dissatisfied with their service or food. Today I was blown away by whoever the cook was! I ordered a garlic steakburger with medium French fries and a Nutella shake, the order came out right as I arrived which was a pleasant surprise (I had ordered online!) And I can safely say that its one of the best meals I have ever had the experience of tasting. The burger was savory and buttery, I added lettuce and tomato which totally upped the flavor experience and helped tone the salt on the burger down to the perfect level. It was absolutely delicious, this burger was definitely unlike any other burger despite trying everything on their menu. Whoever prepared my meal did incredible, thank you!

Date: a month ago

Review №13

Rating: 4

Nice atmosphere, good food, good service, and clean a restaurant. It has plenty of parking and wheelchair accessible.

Date: a month ago

Review №14

Rating: 5

Serve yourself. Disappointing for a diner.

Date: a month ago

Review №15

Rating: 5

We loved our lunch

Date: a month ago

Review №16

Rating: 2

Our food tasted great, but we were very disappointed when we walked in and noticed they now have touch screen kiosks where you have to order your food. It completely contradicts the retro feel that Steak n Shake used to represent! So sad.

Date: a month ago

Review №17

Rating: 5

I ve been here a couple of times, mostly for their shakes. They re very friendly. Keep up the great work.

Date: 2 months ago

Review №18

Rating: 5

Very good service, and delicous food

Date: 2 months ago

Review №19

Rating: 5

Hot food is hot! Cant ask for better service!

Date: 2 months ago

Review №20

Rating: 5

First time coming and food was fresh and served fast! Great service, cook was very nice and attentive.

Date: 2 months ago

Review №21

Rating: 5

Date: 2 months ago

Review №22

Rating: 1

This place has gone downhill bad. Service sucks. Its not 24 hrs anymore. And now you have to a barcode to get fountain drinks. This is not what steak and shake used to be. WILL NOT BE BACK AT ALL. THE MANAGER OR WHOMEVER IS RUDE AND NOT Very KNOWLEDGEABLE ON ANYTHING. JUST NOT A GOOD EXPERIENCE

Date: 2 months ago

Review №23

Rating: 5

Been a long time since I can say I was fully impressed with a SteaknShake and this one impressed! Great service and food was great as well! Will be back to this steaknshake!

Date: 2 months ago

Review №24

Rating: 2

Service has gone downhill. No one greets you and you have to get everything yourself. You have to order from an automated kiosk system, then seat yourself. No server at the tables or counter service, and you have to pick up your order from the window when its ready. Staff do not speak to customers at all. The whole place is dirty: lobby, tables, floor, bathrooms, drink area. It takes a while to get your meal, despite very few or no customers. The garlic steakburger and shoestring fries still have the same delicious taste, and the shakes are very good. Doesnt feel like much of a restaurant when you have to get everything yourself and try to catch an employees attention when you need something. The old fashioned diner vibe that made the place special is gone, and its no longer 24 hour. Steak n Shake is just another hamburger joint. Vegetarian options: No, its a burger joint Kid-friendliness: Kids menu Wheelchair accessibility: Yes

Date: 2 months ago

Review №25

Rating: 1

S&S is still in pandemic mode. Very little contact with the employees, all computerized. You cant even get your drinks without scanning a code from your receipt.

Date: 2 months ago

Review №26

Rating: 5

Date: 2 months ago

Review №27

Rating: 5

Great customer service

Date: 2 months ago

Review №28

Rating: 1

The food was good but this location should have better drive through customer service. If the person taking the order doesn t want to work here they should find another job. Last time coming here.

Date: 2 months ago

Review №29

Rating: 5

Date: 3 months ago

Review №30

Rating: 5

Date: 3 months ago

Review №31

Rating: 5

Awesome food and shakes. Great service! Its cold in there so bring a hoodie!

Date: 3 months ago

Review №32

Rating: 5

The crew working was very friendly and fast. Food was fresh and hot.

Date: 3 months ago

Review №33

Rating: 5

This restaurant has fallen victim to COVID . They have limited menu - no eggs. No waitstaff - automated. You have to use a scanner to get your drinks. Sadly that was due to theft by the public. The food is fine just limited. Shakes are great - just limited. Hope they are able to bounce back Parking: Clean parking lot Wheelchair accessibility: Nice table for those with wheelchairs.

Date: 3 months ago

Review №34

Rating: 5

Super fast service, the gentleman on the drive thru the afternoon of June 22nd (dark hair and glasses) was great, give that dude a raise!

Date: 3 months ago

Review №35

Rating: 5

We tried this place one evening for dinner. We were greeted by Steven and Phil as soon as we entered. It had been awhile since we had been to a Steak n Shake. Phil guided us through the ordering process and made sure we were ordering exactly what we wanted. Once we finished ordering we sat down. Steven came by and asked if we needed any condiments or napkins. Steven brought us our napkins and condiments, a few minutes later Steven brought out our food. Steven and Phil check on us to make sure we were enjoying our experience. We found the restaurant clean as were the restrooms. The building is older and a little worn down from use but was very clean. We found that the employees were very friendly and helpful. The food was cooked to perfection and was so delicious. The shakes were fantastic. We will be returning again and again. Parking: A large lot with plenty of parking.

Date: 4 months ago

Review №36

Rating: 3

Date: 4 months ago

Review №37

Rating: 4

Our food came out as ordered and hot Im not sure I like ordering food at a kiosk. Overall a good experience

Date: 4 months ago

Review №38

Rating: 5

Date: 4 months ago

Review №39

Rating: 5

Its always clean, they are always kind and the garlic burger is always spot on.

Date: 4 months ago

Review №40

Rating: 5

Date: 5 months ago

Review №41

Rating: 5

An incredible place with delicious food, been going here for about 10 years now and Ive always been super satisfied with the quality of the cooking and the service has remained top notch. The manager Philip always greets us everytime we come in, were pretty sure he recognizes us easily now seeing how much we stop by! If youre looking for a sweet treat or a savory burger with friendly staff then this is your place to stop by and pay a visit to. 20/10 would absolutely recommend! :-)

Date: 5 months ago

Review №42

Rating: 5

Their food is always great and the servers are always super kind and quick to get food out! Me and my friends love to stop here to have a burger and cheese fries whenever we are out and about in rockwall!

Date: 5 months ago

Review №43

Rating: 5

Food is delicious and staff Is wonderful!! I would give 6 stars for staff alone if I could!

Date: 5 months ago

Review №44

Rating: 5

Havent visited this location since 2016 due to poor management , horrible customer service and nasty food until we decided to give it a go 4/27/24. Whoever is running this location(now) is doing an awesome job bringing back what made us frequent diners at this location years ago ! Delicious hot fresh food , clean restaurant, and good customer service

Date: 5 months ago

Review №45

Rating: 5

I had a little problem with the ordering machine but I received assistance. The burgers and shakes are delicious. The place was very clean.

Date: 5 months ago

Review №46

Rating: 5

Date: 5 months ago

Review №47

Rating: 1

About 130pm no one in line and nobody at the counter, view a man near the kitchen area he saw me and then turn back away ? Saw the kiosk at counter but wanted to ask a question . It s been over two years since when been here and it s sad that customer service especially here in ROCKWALL has diminished

Date: 5 months ago

Review №48

Rating: 4

Date: 5 months ago

Review №49

Rating: 4

Date: 5 months ago

Review №50

Rating: 2

Love the steakburgers, love the prices, nice and quiet. Edit: since I reviewed, close to when they first opened, I believe, everything has gone downhill. Prices have gone up, but thats the economy, and doesnt really count. I wondered why their food tasted duller, and discovered that their proprietary seasoning is no longer put on the burgers and fries in the kitchen (or if it is, it isnt noticeable), but comes in little packets to add yourself. There is no longer really any forward facing staff, there are kiosks instead , and a pick-up area where they call your name. So they reduced staff, but I bet they arent paying the remainder any more. We kind of stopped for the nostalgia, but its all been sucked away. Would no longer recommend.

Date: 5 months ago

Review №51

Rating: 5

Date: 6 months ago

Review №52

Rating: 5

Date: 6 months ago

Review №53

Rating: 4

Date: 6 months ago

Review №54

Rating: 1

This was my first time to eat here. The place is dirty, after ordering looked behind counter by drive thru, the floors were disgusting and trash under counters, the cooks white shirts were filthy . The food was not good, fries cold . Very disappointing. One cook flipping burgers had his phone out while cooking . Very expensive!! For 1 kids meal and one adult meal burgers and fries $30

Date: 6 months ago

Review №55

Rating: 5

This place really looks like its closed down. However I went through the drive through and to my surprise it was open. The person that took my order was very professional, and friendly. I ordered the garlic steak burger and it was hands down one of the best burgers. Everything was delicious.

Date: 6 months ago

Review №56

Rating: 1

Save your money and go somewhere else. The food came out cold and we were the only people inside. I don t know why they didn t make the food fresh. You also have to order everything your self. No one speaks to you inside.

Date: 6 months ago

Review №57

Rating: 4

Date: 6 months ago

Review №58

Rating: 4

Date: 6 months ago

Review №59

Rating: 5

Date: 6 months ago

Review №60

Rating: 1

Date: 6 months ago

Review №61

Rating: 2

Weve eaten here several times over the years and have been satisfied that it is just a burger place with ok burgers. This most recent experience was not a pleasant one. I ordered the garlic burger combo, which Ive had before. This one, however, was very greasy and did not agree with me at all. I typically dont have food aversions. I will say that the taste, staff service and temperature of food initially was good. The after effect was not...

Date: 6 months ago

Review №62

Rating: 5

Excellent food and service!

Date: 7 months ago

Review №63

Rating: 2

The new concept is kinda like McD where u gotta order your own food and get em urself But, the restaueant ac vent here is disgusting n looks like it has some black molds and the smell is just bad

Date: 7 months ago

Review №64

Rating: 5

Great food Parking: Rockwall Texas Food : 5/5 |

Date: 7 months ago

Review №65

Rating: 3

Date: 7 months ago

Review №66

Rating: 1

Walked in with a Temp of 77 ish? Required to self order. Windows were dirty. Multiple tables were dirty. Only 2-3 families present. Not too busy for to have someone cleaning tables. Will not return.

Date: 7 months ago

Review №67

Rating: 5

The most polite workers and the food is above average. They give you what you order and no one has to pull over and park like some of the other fast food places in Garland do. These burgers and fries are so good and tasteful.

Date: 7 months ago

Review №68

Rating: 5

Date: 7 months ago

Review №69

Rating: 4

Date: 7 months ago

Review №70

Rating: 5

Super quick and efficient service! The burgers are great and I can t get enough of their banana shakes! Love this place!

Date: 7 months ago

Review №71

Rating: 5

I just love good food and this my friend is good food. I live in Dallas, Tx and I sure wish they would put these in the south part of Dallas and Seagoville Parking: It was located in rockwall

Date: 8 months ago

Review №72

Rating: 4

Nothing special but a solid burger option if youre craving a smash thin burger. They have some good options. I would definitely order again if the craving hits. Their shakes are AWESOME!!!

Date: 8 months ago

Review №73

Rating: 1

Horrible. This used to be a good restaurant, but they fired the staff and replaced them with automated kiosks. Everything is dirty and broken, our order was wrong, there s no-one here except kitchen staff. Cold and unfriendly. Never coming back.

Date: 8 months ago

Review №74

Rating: 5

This place has the best Frisco melt...need more out here I have to drive 20 minutes if I want or have a taste for the melt in will.....

Date: 8 months ago

Review №75

Rating: 3

Staff are not welcoming and burger was served on cold bread and cold cheese. The pictures on the menu look great but my god that is not the same thing you receive when you order it.

Date: 8 months ago

Review №76

Rating: 5

Date: 8 months ago

Review №77

Rating: 1

I had a horrible experience here a few weeks. We arrived as a party of 7 and placed our order at the kiosk. After getting our drinks we found a table and began waiting for our food. My nephew mentioned to my husband and I that the cook handling the burgers wasn t wearing any gloves. We assured him she had to have gloves on but he insisted she didn t. My husband turned to look and sure enough no gloves. When he approached the register to inquire about her lack of gloves her response was, that s not even your order that s for the drive thru . Uh, excuse me, doesn t matter whose order your making it should be made with gloves hands. She was literally adding toppings to the burgers and pressing the top bun on with no gloves! Another customer that was waiting for his food thanked my husband for saying something and said he noticed her scratching her face and nose while preparing the burgers. How disgusting! Instead of simply agreeing to put on gloves she proceeded to argue with my husband, the other customer as well as other employees who were telling her to just put the gloves on. She actually called my husband ugly and told him to mind his business. So unprofessional! We ended up requesting a full refund and took our business elsewhere. We will not be back.

Date: 8 months ago

Review №78

Rating: 4

Their food is delicious... the service is slow... and they leave you to your own devices ordering with those machines (I dont like them) hahaha the restaurant needs attention, its roof will fall soon...

Date: 8 months ago

Review №79

Rating: 5

Date: 8 months ago

Review №80

Rating: 5

I snuck in at night haha!

Date: 8 months ago

Review №81

Rating: 5

Date: 9 months ago

Review №82

Rating: 5

Date: 9 months ago

Review №83

Rating: 4

Everything was good. Except the hallway to the restroom and inside the restroom stunk like poop. They need to fix their plumbing problems.

Date: 9 months ago

Review №84

Rating: 4

Service to tables was none. Service to order was a kiosk that wouldnt take our happy hour order. Service making the food was very very slow.

Date: 9 months ago

Review №85

Rating: 5

Food was good. Bathrooms stunk very badly.

Date: 9 months ago

Review №86

Rating: 5

Date: 9 months ago

Review №87

Rating: 2

Came in for the first time in awhile. It smells bad and the ceiling looks like it is about to fall in. You have to do everything yourself now and they still ask for a tip. Wouldn t come back to this one.

Date: 9 months ago

Review №88

Rating: 5

I really hope management sees this review as Id like to compliment Phil at the drive thru. Went in on 12/18/23 at around 7 or 730 PM. Phil was VERY polite and attentive. I havent had Steak and Shake for ages but the food was great and the burgers tasty like I remembered. Dietary restrictions: They can make fries without salt if you need to watch sodium intake.

Date: 9 months ago

Review №89

Rating: 2

So disappointed in this lunch. Ordered number 2 Not sure if that s a jr or adult meal. The patty was so small and thin I threw out the top bun just to get the taste of the meat. My feelings hurt cause I use to love steak and shake. Was excited to work close by one but disappointed in my first lunch. Sprite taste like lemon lime carbonation I m irritated

Date: 9 months ago

Review №90

Rating: 4

The service was great! We went at night. The gentleman working was extremely nice and polite. He made sure we were taken care of the entirety of our visit. The burgers meat seemed small. I know the meat is thin, but the meat seemed small around also. So, plan on a triple to get full.

Date: 9 months ago

Review №91

Rating: 5

Yummy burgers and good service

Date: 9 months ago

Review №92

Rating: 5

Date: 9 months ago

Review №93

Rating: 4

Date: 9 months ago

Review №94

Rating: 1

This is probably my 1st review where I have to report a very low result.. I am in the top 10% of restaurant reviewers on Google and I just wanted to say the Burgers me and my family ate at Steak & Shake were very low quality, cold and no flavor.. We were really disappointed. We wont be going back unless it is for a Shake which my daughter liked a lot (Nutella Flavor.) Parking: A real disappointment.. The staff provided great customer service though.

Date: 10 months ago

Review №95

Rating: 2

Place was ran by a bunch of kids no customer service skills whatsoever very rude not helpful at all

Date: 10 months ago

Review №96

Rating: 4

Date: 10 months ago

Review №97

Rating: 5

Date: 10 months ago

Review №98

Rating: 5

Fast service. And friendly. We messed up our order and they even helped fix it even. Love the garlic steak and kit Kat shake

Date: 11 months ago

Review №99

Rating: 5

Best burger anywhere. Best prices. Get their gift cards at Sam s Club for extra 20% off and join their frequent member. Shakes are great especially when 1/2 off. Been going to Steak and Shake since 1974 in Florida and here for past 8 years.

Date: 11 months ago

Review №100

Rating: 3

Date: 11 months ago

Review №101

Rating: 5

Date: 11 months ago

Review №102

Rating: 5

Date: 11 months ago

Review №103

Rating: 3

Date: 11 months ago

Review №104

Rating: 5

This was my 1st visit to a steak and shake ever. I Got the garlic burger with bacon, and it might ve been one of the best burgers I ve ever had. Along with a vanilla shake! Everything was perfect I ll be back for sure!

Date: 11 months ago

Review №105

Rating: 5

The Garlic Burger was great!! Highly recommend the fries!!

Date: a year ago

Review №106

Rating: 4

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 5

Date: a year ago

Review №109

Rating: 1

The food was good but the place is very dirty all the tables are dirty you have to clean you own table with sanitizer and paper towels floor is sleepete dirty sticky half of the restaurant is closed because a leak in the ceiling no customer service we was there for 30 minutes and no one came out to clean a table and was not busy I was feeling like I eating I was eating in a dirty truck stop very poor management.

Date: a year ago

Review №110

Rating: 3

Date: a year ago

Review №111

Rating: 1

Date: a year ago

Review №112

Rating: 5

Very very nice people....please go support this business, we need more like this!

Date: a year ago

Review №113

Rating: 5

Date: a year ago

Review №114

Rating: 3

Date: a year ago

Review №115

Rating: 3

It was our first time trying this place upon my mothers request. The best part was the shakes. The burgers are ok. But we enjoyed the atmosphere and the nice employees.

Date: a year ago

Review №116

Rating: 2

Date: a year ago

Review №117

Rating: 5

This steak n shake is always a reliably delicious meal!

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 2

The floors were dirty and sticky so were the tables and seats. The employees were wearing earphones so when we were trying to ask a question they didnt even hear us. Its completely self-service now for ordering and theyve drastically cut down their menu. The milkshakes or icy like they had too much water in them and it was overall just an unpleasant experience. We used to love steak n shake.

Date: a year ago

Review №120

Rating: 3

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 5

Employees were very polite the service was good And the food was good

Date: a year ago

Review №123

Rating: 5

I havent been here since 2019ish haha. Fed my son a meal, and we got shakes. Delicious! And the employee was so nice. It was a very good experience. Highly recommend.

Date: a year ago

Review №124

Rating: 5

Man working drive thru friendly and accomplished my special request for spicy. Thx.

Date: a year ago

Review №125

Rating: 5

Ive been coming here for years. Im surprised I havent given them a 5 star already. Consistently good food and amazing prices. Great service also.

Date: a year ago

Review №126

Rating: 3

It was delicious, but you dont talk to anyone and its really dirty inside

Date: a year ago

Review №127

Rating: 4

Date: a year ago

Review №128

Rating: 4

Date: a year ago

Review №129

Rating: 4

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 2

My family and I used to frequent this location quite often. But when moved a little further, we stopped. The last time (and all times before), this location was just awesome. Great atmosphere, customer service, and food. My wife and son and I decided to stop by since we were in the area. We walked in and it was almost a ghost town. The front counter was replaced with a kiosk and there wasn t a worker in sight. We place our order via the kiosk and sit down. Five minutes later, our shakes were ready. Ten minutes after that our food. We get our burgers and notice there wasn t any lettuce. Ok we thought, not worth addressing it. My order cheese on her fries. No cheese. So I took them to the counter and waited for someone to notice. Finally they did and pour liquid cheese on it and gave it back. I took a bite of mine, it was ok. Took another one and my wife said, is there bacon on there? No. I went back up there and again some happened to come out and brought me some bacon. By the time I dug into it, everything was cold. Will probably not come back if it keeps on this path.

Date: a year ago

Review №132

Rating: 4

Date: a year ago

Review №133

Rating: 4

Great food and great milkshakes. The Staff were very friendly and professional. The dining area was very clean.

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 2

Burgers were cold and the place was dirty! floors were dirty and was.very hot in there We used to love steak and shake No more! we won t be backPrices went way up

Date: a year ago

Review №136

Rating: 4

really Expected a waitress but its all on screen ordering now !

Date: a year ago

Review №137

Rating: 5

Good food and service. Great place for an inexpensive treat for kids.

Date: a year ago

Review №138

Rating: 4

Date: a year ago

Review №139

Rating: 5

Always good food and 5 star service Parking: Always parking Kid-friendliness: Nice atmosphere Wheelchair accessibility: Right at the front like it supposed to be

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 1

Went inside to eat with my family and there was no employees in the front area ,after waiting for about 10 minutes we just left. What a joke ,we will not be eating there ever again.

Date: a year ago

Review №142

Rating: 3

This place needs a renovation in a bad way! Food was good but the place needs attention.

Date: a year ago

Review №143

Rating: 3

No cashiers (automated), apparently nobody cleaning the dining area either. Everything was sticky; tables, booth, floor... Food was good.

Date: a year ago

Review №144

Rating: 5

Smash burgers are delicious & the fries are so yummy! Good service

Date: a year ago

Review №145

Rating: 5

The Service is very friendly and the food is delicious.

Date: a year ago

Review №146

Rating: 5

I prefer the thinly slice double meat burger. The fries are cut and cook nicely. I like kiosk interface. I just hope the salaries and hires go up to keep people employed. Overall great service!

Date: a year ago

Review №147

Rating: 3

Absolutely no one at this place except for the employees and me. 50% of the tables were greasy, the floor was terribly sticky, and the bathroom was disgusting ---the door didnt even close. I dont get why this place wouldnt be immaculate since there was absolutely no one there, everyone should have been cleaning this place top to bottom. At least the food was really good. Ill order it to go next time.

Date: a year ago

Review №148

Rating: 5

Delicious food friendly service!!!

Date: a year ago

Review №149

Rating: 1

Went through the drive through waiting for a while on my food assuming it was gonna be fresh I got chicken tenders they were so saugy I couldn t eat them this place has gone down hill food has been terrible

Date: a year ago

Review №150

Rating: 5

Date: a year ago

Review №151

Rating: 5

The shakes are amazing. The butter burger was the best Ive ever had

Date: a year ago

Review №152

Rating: 1

Date: a year ago

Review №153

Rating: 1

We dined in and it has really gone down hill. The tables, floors, and bathrooms were really dirty. My shoes stuck to the floor! The menu doesn t have a lot of the items it used to have. Overall, we were so disappointed to see this. We used to love this place.

Date: a year ago

Review №154

Rating: 5

Date: a year ago

Review №155

Rating: 5

Date: a year ago

Review №156

Rating: 4

Solid 4, garlic burger was very tasty, a bit greasy, but good.

Date: a year ago

Review №157

Rating: 1

I am heartbroken to write this review. This USED to be a location with PEOPLE and CUSTOMER SERVICE. ONE OF MY FAVOURITE PLACES. These MACHINES and KIOSKS TAKE AWAY from what made establishments like this special. The menu has shrunk and is a convoluted mess on a virtual menu. Where is the human interaction? Where is the customer service? The lack of human interaction and a smile taking my order but a cold, heartless machine and knowing good and well how many cashiers are losing jobs to this kind of business model SICKENS me to the core. This will be most likely my last meal outside maybe a blue moon UberEATS order; whats the point in coming when the environment, the people that greeted you with a smile and made it great are gone? I feel betrayed as a long time patron. Stake and Shake no longer feels like an old time diner it feels like a shadow of its former self. It also seems rather empty in here at 2 P.M. on a Saturday and I think this may genuinely be why. I firmly believe, and Im sure so many others out there feel the same way whether they are vocal or not, all companies that choose this model will eventually lose a whole lot of business. Im very sad as Stake and Shake held a lot of good memories for me, especially in past staff interaction; if I wanted my food by just a conveyer belt I could have gone to McDonalds instead. Signed, A very sad guest.

Date: a year ago

Review №158

Rating: 3

Fair Kid-friendliness: Good Wheelchair accessibility: Yes

Date: a year ago

Review №159

Rating: 1

I ordered a Steak Burger meal and it was trash. The buns were soggy, fries taste like shoestring potato sticks, and my fruit punch taste like water. I will never go back here again.

Date: a year ago

Review №160

Rating: 5

I have been wanting to stop here for some time! Drive thru was fast and the food was good!

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 5

Date: a year ago

Review №163

Rating: 5

Date: a year ago

Review №164

Rating: 4

Great food as always. They kinda messed up my order. But the manager was quick to make it right.

Date: a year ago

Review №165

Rating: 5

Miss having a actual person that took the order but it is what it is.

Date: a year ago

Review №166

Rating: 5

Date: a year ago

Review №167

Rating: 5

We ordered online and went inside to wait. About 10 minz later, manager came to our table and asked if we were waiting on an order. I showed him my app and confirmation email. He apologized and said that they didnt receive the order on their side. He read off our order to the cooks & had our burgers in 5 minz. $hit happens & the managers awareness to check on us and take care of our order after the tech glitch...10 out of 10. S&S is still the original smash burger & they know how to season the patty. 9 out of 10 for a fast food burger.

Date: a year ago

Review №168

Rating: 1

Dirty, no personal service, not the same as it once was. We came in from Mesa, AZ, hoping to have the same experience as we had had before. NOT SO !! We are sure it wont be open the next time we visit Rockwall, TX. Theres no way. Too many good places to choose from to go back here!!!

Date: a year ago

Review №169

Rating: 5

Date: a year ago

Review №170

Rating: 5

Parking: 20 ish parking spots around the building Kid-friendliness: Crayons etc for kids Food : 5/5 |

Date: a year ago

Review №171

Rating: 5

Grear burger and fries and with big family the price is perfect!!!!! Strawberry shake still my favorite if dine in

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 3

Date: a year ago

Review №174

Rating: 2

This place used to be one of our favorite places. It was our go to with the kids before covid. From the outside the store looks completely closed. No happy greeters or customer service like before. Hate ordering on the confusing kiosk. We went inside to eat and was grossed out by the drips from the ceiling on our table. We changed tables, hurry an ate and decided that would be our last time there. It s just so cold, boring and not the same any more.

Date: a year ago

Review №175

Rating: 1

Nasty place!! I ll never come back!

Date: a year ago

Review №176

Rating: 5

Date: a year ago

Review №177

Rating: 3

I ordered food online. I went inside to pick up food when the app showed food was ready. The person in front of me got her food right away. I was left standing at the counter for over 5 minutes ignored by all employees. Finally, an employee asked if I needed something. I said yes my online order. He seemed confused and took several more minutes trying to figure out where my food was. It was in the pick-up order warmer. The inside of the restaurant was greasy and looked unkempt. The food was fairly good. I will not come back.

Date: a year ago

Review №178

Rating: 1

This place is to be one of my favorites, but all the recent changes have completely turned me off to ever coming back. Wont be surprised when the location shuts down. Highly disappointed

Date: a year ago

Review №179

Rating: 5

Frisco Melt is the greatest. Love this place.

Date: a year ago

Review №180

Rating: 3

Date: a year ago

Review №181

Rating: 4

Date: a year ago

Review №182

Rating: 4

Date: a year ago

Review №183

Rating: 5

Great friendly staff, I really like the layout.

Date: a year ago

Review №184

Rating: 4

Date: a year ago

Review №185

Rating: 1

As we walked in we noticed a fly and what appears to be a roach on the window sill.

Date: a year ago

Review №186

Rating: 4

Date: a year ago

Review №187

Rating: 5

Date: a year ago

Review №188

Rating: 5

Date: a year ago

Review №189

Rating: 4

Date: a year ago

Review №190

Rating: 2

This place has gone completely downhill since the remodeling took place. They take forever to get your order or can t seem to get it right despite people having to order from the kiosk beforehand. Def not like it used to be.

Date: a year ago

Review №191

Rating: 4

Date: a year ago

Review №192

Rating: 5

Wheelchair accessibility: Yes, reserved spots Food

Date: a year ago

Review №193

Rating: 5

My favorite burger hands down. Staff are so friendly and nice.

Date: a year ago

Review №194

Rating: 5

The hamburger was delicious

Date: a year ago

Review №195

Rating: 5

Always slamming burger and I love the shoe string fries.

Date: a year ago

Review №196

Rating: 5

Date: a year ago

Review №197

Rating: 5

Great spot for awesome burgers and delicious shakes.

Date: a year ago

Review №198

Rating: 1

Food and workers were nice, but atmosphere sucks. No one to greet you or wait on you. Really why the family used to come and sit down Guess wont be bringing family here anymore Food

Date: a year ago

Review №199

Rating: 5

Date: a year ago

Review №200

Rating: 3

This used to be good. Now its self service, greasy food!! We wont go back.

Date: a year ago