Dairy Queen

1801 S Goliad St, Rockwall, TX 75087, United States

Dairy Queen

About the Company

rating: 3.8

Dairy Queen Ice Cream treats, cakes, and All American food near you in Rockwall, TX.

Categories

  • Fast food restaurant
  • Ice cream shop

Contact Information

Phone: +1 469-314-1344

Website: https://www.dairyqueen.com/en-us/locations/tx/rockwall/1801-s-goliad-st/13661/

Address: 1801 S Goliad St, Rockwall, TX 75087, United States

Working hours
  • Sunday: 11 AM–10 PM
  • Monday: 10:30 AM–10 PM
  • Tuesday: 10:30 AM–10 PM
  • Wednesday: 10:30 AM–10 PM
  • Thursday: 10:30 AM–10 PM
  • Friday: 10:30 AM–11 PM
  • Saturday: 10:30 AM–11 PM

Photos

Reviews

Review №1

Rating: 5

Love the food and service

Date: 5 hours ago

Review №2

Rating: 5

very good food, workers are really nice, and it s very calm inside.

Date: 8 hours ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 1

The worst experience ever on Sunday night, when a young lady attended me. Zero customer service, no manners and in with an attitude; and purpose she took so long to prepared 2 shakes . Never coming back to this location. If you hate to work an environment like this, please quit and dont take it with costumers! We pay for the food and the service, it is no free!

Date: a week ago

Review №5

Rating: 4

Date: a week ago

Review №6

Rating: 5

Parking: Muy tranquilo muy rapid Kid-friendliness: Recomendable Wheelchair accessibility: Muy recomendable

Date: a week ago

Review №7

Rating: 2

Spent 40min in the drive thru! While ordering after everything I said they responded with is that all is that all. I did order for 3 adults and 3 kids so it was large but this started after the first item. I was handed my bags and told to have a good day I then asked for my drinks. While they got that together I checked my order I was missing 2 orders of cheese curds, and a dilly bar. They opened the window and handed me one order of cheese curds before I could ask. I then stated I m missing a dilly bar and one order of cheese curds he said they re both in the bag I stated I only saw one he said yea they are both there. Ok they got the dilly bar and then started handing me drinks she handed me two told me to have a good day again I informed her I was still missing several drinks. She handed me three more I told her I m still missing one but I was out of cup holders so it s fine. 6 drinks no cup holders. Get to the house and here s what s missing 1 order of cheese curds the toast with all the baskets fries for two of the meals ordered the drink I left at the restaurant. After over 40min I would have expected everything to be present.

Date: a week ago

Review №8

Rating: 5

Date: a week ago

Review №9

Rating: 4

Date: 2 weeks ago

Review №10

Rating: 5

Good expierence

Date: 2 weeks ago

Review №11

Rating: 5

Date: 2 weeks ago

Review №12

Rating: 5

Good food and good place. The kids love the ice cream with their meal.

Date: 2 weeks ago

Review №13

Rating: 5

Date: 3 weeks ago

Review №14

Rating: 4

Reaper tacos were good

Date: 3 weeks ago

Review №15

Rating: 5

Food was very fresh and restaurant was clean and employees were friendly. Parking: Very easy to park Food : 5/5 |

Date: 3 weeks ago

Review №16

Rating: 5

I purchased the Nacho Deluxe it was Delicious!! Also great customer service!

Date: 3 weeks ago

Review №17

Rating: 5

It was frikin amazing what a great blizzard

Date: 3 weeks ago

Review №18

Rating: 5

Date: 3 weeks ago

Review №19

Rating: 5

Date: 3 weeks ago

Review №20

Rating: 4

Always have a good experience here. Sometimes the food takes a little longer than normal but overall very happy with my Dairy Queen experience. I m not just saying that for the Dilly Bar

Date: 4 weeks ago

Review №21

Rating: 5

It was good Kid-friendliness: I m a kid I came after school for a treat and they treated me with respect Food : 5/5 |

Date: 4 weeks ago

Review №22

Rating: 5

Stopped here during a trip - very busy place but that is because of its location. Great food for the price AND will definitely take you back to your early years. Get the tacos, you wont be disappointed - delish! Friendly staff as well and clean! Kid-friendliness: Its DQ - always kid friendly Wheelchair accessibility: Handicap seating and entrance

Date: a month ago

Review №23

Rating: 1

Rudest service I ll ever had, and that says a lot. These days customer service is dead, and this establishment is a prime example of it. I was there on a Sunday afternoon, and there was one other customer inside at the time I ordered. The manager was rude, and disrespectful to both her employees as well as myself as her customer. The order I purchased was unavailable. After waiting 15 minutes for my blizzard, and I was told they were out of the condiment for the blizzard. I was not offered a refund, only a replacement of a different item which I did not want. When I argued that I did not want that, the manager refused a refund and said I got what I paid for and to get out of her store. Though laughable, it was infuriating. This is first time I ve asked for a refund, or credit to come back another time. However, it s certainly not the first time they ve gotten my order incorrect. Shocking experience to say the least. Won t be back, ever. Losing a customer(s) who frequents your business over a $5 blizzard (that s was not provided) is just insanity. Maybe she was having a bad day, but good gracious this woman shouldn t be managing any establishment, and certainly not in the service industry.

Date: a month ago

Review №24

Rating: 5

Date: a month ago

Review №25

Rating: 5

Date: a month ago

Review №26

Rating: 4

awesomely Parking: awesome Kid-friendliness: yesss

Date: a month ago

Review №27

Rating: 5

Date: a month ago

Review №28

Rating: 5

The server that serve me is friendly and professional. Parking: Lots of space to park. Food : 5/5 |

Date: a month ago

Review №29

Rating: 5

They was really nice Vegetarian options: There salads are great Parking: There was alot of open space

Date: a month ago

Review №30

Rating: 4

Date: a month ago

Review №31

Rating: 5

Date: a month ago

Review №32

Rating: 5

I love their ice cream and the food at Dairy Queen.

Date: a month ago

Review №33

Rating: 5

Great place

Date: a month ago

Review №34

Rating: 5

Great food and great service.

Date: a month ago

Review №35

Rating: 5

Food is always great at DQ. I very much enjoy the Dude chicken sandwich. And of course, dessert.

Date: a month ago

Review №36

Rating: 5

Date: a month ago

Review №37

Rating: 4

Good food and service Parking: Easy to find a place to park Food : 4/5 |

Date: a month ago

Review №38

Rating: 4

Date: a month ago

Review №39

Rating: 3

Date: a month ago

Review №40

Rating: 5

Quich easy and nice service Parking: Enough parking Food : 5/5 |

Date: a month ago

Review №41

Rating: 5

The reaper taco are mad nice this Rockwall location is the best everything. Thank yall for a great experience. Oh dont forget the spicy patty melt yummy Parking: Plenty Kid-friendliness: Birthdays Wheelchair accessibility: Yes

Date: 2 months ago

Review №42

Rating: 5

Fast friendly service

Date: 2 months ago

Review №43

Rating: 5

Date: 2 months ago

Review №44

Rating: 5

Great service, clean restaurant and food was fine.

Date: 2 months ago

Review №45

Rating: 5

Date: 2 months ago

Review №46

Rating: 4

Service was great I just think they could have a cleaner atmosphere. Food nice and hot just like I like it

Date: 2 months ago

Review №47

Rating: 3

After 11:00 door still locked. Once we got in the restaurant smells awful. All of the tables were dirty. The staff were actually very friendly.

Date: 2 months ago

Review №48

Rating: 1

Waited 10mins in the drive-thru and left because nobody was there to take the order.

Date: 2 months ago

Review №49

Rating: 4

It is the minutes! :D

Date: 2 months ago

Review №50

Rating: 1

My family got food there last night and it was all old... none of it was fresh so it wasnt fit to eat most of it was put into the trash.......the grilled chicken sandwich was dried out the the stake finger baskets toast was hard as a rock on both orders of stake fingers the French fries were cold we didnt receive one of the drinks that was supposed to come with one of the meals n with the prices yall have this is unacceptable to be honest n this isnt the first time this has happened

Date: 2 months ago

Review №51

Rating: 5

Was dank Vegetarian options: Good Dietary restrictions: Yo Parking: Good parking Kid-friendliness: Good Wheelchair accessibility: Good

Date: 2 months ago

Review №52

Rating: 4

I only visit Dairy Queen for one overpriced treat. Vanilla cone dipped in chocolate.

Date: 2 months ago

Review №53

Rating: 5

Just went last week through the drive thru for a blizzard. The customer service was excellent!

Date: 2 months ago

Review №54

Rating: 5

Date: 2 months ago

Review №55

Rating: 5

Im not sure what has changed but the last 2 times Ive been there the burgers and food has been alot better. Kudos to the kitchen

Date: 2 months ago

Review №56

Rating: 1

Last visit to this dump. If there is a health department send them over and shut them down.

Date: 3 months ago

Review №57

Rating: 1

I have visited this location three times since moving to Rockwall, and all three experiences have been terrible. First of all, the fact that TX locations have an entirely different menu than the rest of the country is absurd. My most recent visit I ordered 6 items in total, 2 cheeseburgers, 2 Peanut Buster Parfaits, and 2 Sundaes. I spent 33 minutes in the drive thru. The only item that was remotely edible was one of the sundaes. The other sundae had only powdery crumbs of what I assume was the bottom of the cookie dough pieces. My kids threw it away saying it tasted like it was very stale. The peanut buster parfaits were extremely grainy. Whatever was supposed to be hot fudge was absolutely terrible. They both went in the trash as well. Lastly, the two double cheese burgers were not doubles, had no cheese, and tasted as if they were made closer to breakfast than dinner. They also went directly in the trash. The remaining sundae was fine, which consisted of Oreo pieces and vanilla. Overall, we threw away 5/6 of a $37 order because it was of such terrible quality.

Date: 3 months ago

Review №58

Rating: 5

Date: 3 months ago

Review №59

Rating: 1

I come here twice a week sometimes and am constantly told they are out of bananas. However, one young lady working the drivethru informed me they had them but the staff in the back did not want to prepare them for sale.... How are you known for your banana Sundays and not have bananas...ever...? If you manage this location or own it know you are losing business because you employ people who do not want to do the job they are paid to do... And for those interested...Braums across the street is never out of bananas. Go there. They appreciate the business.

Date: 4 months ago

Review №60

Rating: 1

Terrible service more than just tonight, food is always wrong. So tired or having to call or go back up there. Tonight my burger was cold bun was hard and the meat was undercooked, still pink inside.

Date: 4 months ago

Review №61

Rating: 1

Kept to hold for at least 15 minutes before being able to place my order, then waited an additional 10 minutes to get my blizzard. The associate didn t turn the blizzard upside down but when I did it spilled out. Was asked to pull up for another one What happened to the DQ promise that you get a free blizzard if 1. The associate didn t turn the blizzard upside down 2. If the blizzard spilled out. In my incidence both happened, and on top of that the wait was ridiculous 0 stars

Date: 4 months ago

Review №62

Rating: 2

First time at this location I only went for ice cream and the workers were polite and everything went great. Had no issues. The second time I visited I got there 35 minutes before closing to get a sandwich, and the door was locked at 10:25 despite saying closed at 11 pm. I got back in my car and went to the drive thru and the worker stated the grill is closed. I am not sure what that means, but I just said thank you and left to get food at another establishment. Never seen a place close their doors 35 minutes early and also refusing to serve food at the drive thru. It seemed like they just didnt want to work.

Date: 4 months ago

Review №63

Rating: 3

Just average - not overly great

Date: 5 months ago

Review №64

Rating: 1

Any restaurant any good truck any places that sell food are better than this place

Date: 5 months ago

Review №65

Rating: 5

I almost gave up on this place ! I go on my break this place has had a turn around within the past 2months granted the cashier on drive thru pulls you around I m thinking it s to keep the cars moving idk and honestly I don t mind I want my food fresh and done so I don t have anything negative to say I went on Taco Tuesday I ordered 12 tacos the cashier lady and the cook. Made sure everything was perfect ! I truly appreciate that also the cashier helped walk me out I had my hands full great customer service that day That cashier said have a wonderful Taco Tuesday it trickled me lol didn t catch any names sorry But thanks Diary Queen Rockwall

Date: 5 months ago

Review №66

Rating: 1

This is the WORST Dairy Queen I ve ever experienced!! My husband and I went through the drive through for ice cream cones dipped in chocolate. We ordered one large and one medium. When we got them they were both melted and dripping ice cream all over the place! I asked the lady which one was large because they were both the same size. She just looked at us and closed the window! I will never go back and spend my money at this place!!!

Date: 5 months ago

Review №67

Rating: 4

Date: 5 months ago

Review №68

Rating: 5

There IS a combo meal that includes a small sundae or dillybar, fries and sandwich.., and drink. Cheeseburgers are great and they give a ton of fries, too. Oh. And I love (rats-my mind went blank (my wife says it spends a lot of time THERE! Ha2). OH- THE WHITE GRAVY TO DUNK CHICKEN STRIPS IN!! Kid-friendliness: Kids always like icecream, blizzards, sundaes, Etc Wheelchair accessibility: Yes it is wheelchair Accessible.

Date: 5 months ago

Review №69

Rating: 5

Good food. Good service.

Date: 6 months ago

Review №70

Rating: 5

Me and my wife went to the drive thru had 3cars ahead they moved pretty fast the lady who took our order was the bomb omg we loved her voice so we gets to the window we were greeted with NOTHING BUT SMILES AND BABY WE WERE SO HAPPY YOU GUYS KEEP UP THE GOOD HARD WORK O BTW THE CASHIER WAS KATHERINE. SHE THE SWEETEST PERSON EVER !!!!! Our food was great everything over all was the best Thank you soooooo much DIARY QUEEN ROCKWALL

Date: 6 months ago

Review №71

Rating: 5

Very good help. Very good tacos and drinks.

Date: 6 months ago

Review №72

Rating: 5

Best take out dumplings

Date: 6 months ago

Review №73

Rating: 1

How can a Dairy Queen in Texas be so poorly mismanaged? We have given this Rockwall location chance after chance and every time find ourselves baffled at the lack of execution of something rather simple. Shouldnt be this hard to provide decent food, or at a minimum a correct order. Big difference between steak and chicken tenders, big difference between 4 and 6 pieces, but all pretty simple knowledge. Restaurant wasnt busy, so there no excuses there, just really poor employees and management.

Date: 6 months ago

Review №74

Rating: 5

Date: 6 months ago

Review №75

Rating: 5

Better than ever

Date: 6 months ago

Review №76

Rating: 1

slowest service ever. sat in drive through for 30 minutes at 2:30 in the afternoon

Date: 6 months ago

Review №77

Rating: 1

Not having their doors open at 10:30 do not go to this Dairy Queen

Date: 6 months ago

Review №78

Rating: 4

Date: 7 months ago

Review №79

Rating: 5

Date: 7 months ago

Review №80

Rating: 2

The service was really slow here and the ice cream melted pretty quickly, within 5 minutes. Overall when I left here, I was thinking it shouldnt have taken over 10 minutes for ice cream. Not a good experience at all.

Date: 7 months ago

Review №81

Rating: 1

This has got to be the worst Dairy Queen in Texas. Have tried this place twice. 1st time sat waiting over 30 minutes just to order and another 20 waiting to get food. Tonight waited 30 minutes to order and receive food- food was not ready when I got to the window for a chicken strip meal and a burger combo. How does a burger restaurant not have mustard 3 hours before they close. 1/2 the staff are coughing but handling food and ALL the food was cold- burger, fries, and chicken strips. I asked to sub gravy for BBQ sauce 4x and still somehow never got BBQ but gravy instead. The next place to go out of business in Rockwall should definitely be this place. The best thing we got tonight was the 1/2 flavored soft drinks. DQ executives should try this place they probably wouldn t even give it to their dogs at home.

Date: 7 months ago

Review №82

Rating: 1

The food is about average compared to other locations. However, this location struggles with getting decent or even friendly staff. Weve started going to the other DQ locations and avoid this place. The employees tend to be a little rude and put out when we dine-in. The drive thru seems to be decent but its unfortunate a family cant eat in without feeling like you are interrupting the employees break time to take your order.

Date: 7 months ago

Review №83

Rating: 1

Date: 7 months ago

Review №84

Rating: 1

I waited 30 minutes for my chocolate malt. There were two customers inside eating and no one at the Drive-thru. When I got the malt there was hardly any chocolate or malt. It tasted like a vanilla milk shake. Will never go there again and tell our friends and relatives about our experience

Date: 7 months ago

Review №85

Rating: 1

Always CLOSING EARLY. Just left at 10:42PM and they re supposed to close at 11:00PM. Employee stated that they are closed for cleaning. Why not start cleaning after your scheduled time to close? Or put the hours to the appropriate time you re closing. Food : 1/5

Date: 8 months ago

Review №86

Rating: 1

I am a lifelong Dairy Queen fan. Sadly, this location is dirty, the service is slow (over 20 minutes to get my order with only 3 other customers there at lunch time), and the food was served at room temperature. Even the soft drink machine is bad - the drinks taste off, with little carbonation. Some experienced adult supervision at this location is sadly needed.

Date: 8 months ago

Review №87

Rating: 4

Date: 8 months ago

Review №88

Rating: 5

10/10 experience Deanna served us very well and food was hot and delicious

Date: 8 months ago

Review №89

Rating: 5

The steak finger basket is awesome!

Date: 8 months ago

Review №90

Rating: 1

Regrettably tried Dairy Queen despite low ratings, and it turned out to be a disappointing experience. The service was painfully slow, the staff displayed rudeness, and the overall cleanliness of the establishment was downright filthy. Its disheartening when a visit for a simple treat becomes a lesson in patience and cleanliness standards. Sadly, the blizzards werent enough to sweeten the bitter experience. A cautionary tale for those considering a visit.

Date: 8 months ago

Review №91

Rating: 2

I have tried to eat here several times but i am done it was a 20 min wait for food again.

Date: 8 months ago

Review №92

Rating: 1

Quite possibly the slowest restaurant on earth

Date: 8 months ago

Review №93

Rating: 1

Overpriced and small portions! Threw away most of it. I will not be back!

Date: 8 months ago

Review №94

Rating: 1

Took absolutely forever to get someone at the counter just to tell me that they are an independent franchise that doesnt honor the specials on TV . . By that time, I didnt feel like eating there anymore, probably would have took another 20 mins . . Thats about the average drive through time the handful of times Ive been here . .

Date: 10 months ago

Review №95

Rating: 1

Date: 10 months ago

Review №96

Rating: 1

Wouldnt take my gift card , said it didnt have Texas on it. Website said i could use it anywhere in USA. Guess i lossed $25. Manager should stay home.

Date: 11 months ago

Review №97

Rating: 1

We sat at the drive through window for a good ten minutes and only heard from someone once just to tell us to hold on, and there was only one car in front of us in line

Date: 11 months ago

Review №98

Rating: 1

Sat in the drive through for 45 minutes for a burger. There was 3 cars in front of me that had already ordered when I showed up, it s like this every time you come here and the kids working here don t care one bit.

Date: 11 months ago

Review №99

Rating: 1

The worst burger restaurant in town. It s a ripoff and there s no manager to complain to. No one answers the phone listed on the receipt!

Date: 11 months ago

Review №100

Rating: 1

These drink fountains are covered in mold

Date: 11 months ago

Review №101

Rating: 1

2 cooks , 2 drive thru , 1 ice cream person and 1 counter person! They answer their phone hello not Dairy Queen their lobby was closed there was 2 cars in front of me and I litterally sat 32 minutes in the drive thru! And they handed me melt r blizzards! This has gotten so pathetic and the store needs to hire house cleaning I guess as these kids don t feel they have to do that either! What happened to integrity , pride in a job! They are running commercial businesses in the ground and these managers are excepting it! Pay more money and get quality workers and fire the useless people before you lose Dairy Queen ! There was more than enough people working to run a restaurant! When I was young I worked at a DQ and there would only be 5 people and a manager always on duty ! And there was no manager here ! If they are that behind and can t handle it why do they have a manager not there trying to help? THIS BLOWS MY MIND!

Date: 11 months ago

Review №102

Rating: 5

Date: 11 months ago

Review №103

Rating: 1

25 min for 1 burger and a grilled cheese i was the only customer. The whole time manager was messing around with employees. Employee walking around talking on the phone. The only one that I give credit to is the kid in the kitchen cooking, serving, drive thru doing everyones job. This place needs help. Order 96 on 9/28.

Date: a year ago

Review №104

Rating: 1

Date: a year ago

Review №105

Rating: 1

Used to be a good restaurant...But now it is a nightmare ! It is the worst experience I have ever had at a burger joint. They wanted to charge me 50 cents for mayo and when I got my sandwich there was no Lettuce or Tomatoes! They were out ! They never mentioned this when I ordered my Hunger Buster ! The manager will not answer the phone on the receipt! Run away and go to the Whataburger or Braums across the street, where there is great customer service !

Date: a year ago

Review №106

Rating: 5

The staff was very kind. The food was good. Clean areas no flies!

Date: a year ago

Review №107

Rating: 4

Kid-friendliness: I have 4 grandchildren and that s what I m always going for when going to pick up food so it s very important to get good quality food and service!!!! Food

Date: a year ago

Review №108

Rating: 1

I tried to go there tonight at 10pm don t know if y all need to update your hours but lights were off nobody was answering the machine store looked completely closed at 10pm when it says y all close at 11pl kind of misleading . there was an employee in there we could see but got no assistance from them. Service

Date: a year ago

Review №109

Rating: 5

Date: a year ago

Review №110

Rating: 2

I was in driveway, there were 5 cars in front of me, it took 35 mins to pick my order. They are very slow.

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 2

Date: a year ago

Review №113

Rating: 4

Date: a year ago

Review №114

Rating: 2

Practically empty and sooo slow despite at least 4 high school aged girls behind the counter. I gave up on the drive through line after it didn t move for 20 minutes and parked to order inside. Choc dipped cone barely had dip. Won t be going back here.

Date: a year ago

Review №115

Rating: 4

Date: a year ago

Review №116

Rating: 1

Date: a year ago

Review №117

Rating: 1

Slooooooooow, 30 minute drive thru wait with 3 cars in line. Pathetic, save your time and money. Currently this DQ has 3.8 stars - definitely should not be that high, 2.8 is more realistic

Date: a year ago

Review №118

Rating: 4

Date: a year ago

Review №119

Rating: 5

Taco Tuesday

Date: a year ago

Review №120

Rating: 1

Been here 3 times and disappointed every time. This was the final try for me. Just ordered two Blizzards at the drive through neither of which looked correct. I questioned the person about it at the window and was assured they were made correctly. Returned home with them and my wife and I discovered there were 0 toppings in both our blizzzards (Heath and Choco Brownie). Super frustrated with this Dairy Queen, wont be giving it another shot.

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 2

So I went to this Dairy Queen a couple years ago, got the DQ dude sandwich and got sick shortly after eating it. Avoided Dairy Queen til about a week ago, i went past it and said Id really like the dude sandwich. Got the sandwich, ate it on the way to the Barbershop. Got sick while in the barber chair and just as he finished I dashed for the restroom and threw up the dude sandwich. Wont happen again!

Date: a year ago

Review №123

Rating: 5

Could not have been better !

Date: a year ago

Review №124

Rating: 2

Spent over 30 minutes in the drive thru with 1 car in front of me who was sitting at the speaker. I have never been to the drive thru and spent less than 15 minutes even without a line.

Date: a year ago

Review №125

Rating: 5

Great Texas Stop Sign as usual!

Date: a year ago

Review №126

Rating: 1

Date: a year ago

Review №127

Rating: 1

No longer open. Closed on Saturday at 12:30 during lunch.

Date: a year ago

Review №128

Rating: 1

Got a kids grilled cheese. Heavens no. That sandwich was dry. Ffs had no salt. I was so surprised thats what they sold me. And the prices for a meal? Sky high. Ill only be back for my free dilly bar. The employee was a very nice man.

Date: a year ago

Review №129

Rating: 1

The Employees are rude. The lobby doors are locked during business hours for no apparent reason. Employees are ignoring customers while they wait over 5-8 minutes just to be recognized. I sat in the drive thru for over 15 minutes and called the store to see why no one came to the window. After 5 phone calls to the restaurant. The female on the phone told me she didn t know anything about my order! I won t be going back. Don t waist your time at the Rockwall location. Go to another location. Maybe one day the Rockwall location will get better staff who care about customer relations!

Date: a year ago

Review №130

Rating: 5

Date: a year ago

Review №131

Rating: 3

I ordered a hamburger, the meat was very dry, we spent a long time waiting for the food, the atmosphere was very cold there, but the person who took our order was very friendly.

Date: a year ago

Review №132

Rating: 1

I ordered from the Rockwall Dairy Queen last Saturday. When I made it home, the lid was not very tight, and my ice cream spilled on the car sears and the door. I went back to get it replaced, and the rep acknowledged and repeated what I said about the desert, but he didnt offer to replace it for free. I went ahead and paid for it, but I think he could have and should have replaced it for free. He did not use good customer service skills with me. Unfortunately, the lid issue has occurred on other trips to this Dairy Queen before.

Date: a year ago

Review №133

Rating: 1

Charged more for two medium ice cream cones and got less ice cream than any other store. Will never stop at this location again.

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 2

Date: a year ago

Review №136

Rating: 5

Date: a year ago

Review №137

Rating: 5

We got dipped cone and a blizzard Brookie they were both delicious! Nice and friendly associates as well!

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 5

The best Dairy Queen in the area. The staff is always nice, clean restaurant, and food is always great and properly made!!

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 5

Date: a year ago

Review №142

Rating: 5

Ruby did a wonderful job making a cake for my daughters birthday..She is the best...

Date: a year ago

Review №143

Rating: 5

Date: a year ago

Review №144

Rating: 5

The most friendliest employees ever!!!

Date: a year ago

Review №145

Rating: 5

Date: a year ago

Review №146

Rating: 5

Drive thru worker was a little short but they were pretty busy so understandable

Date: a year ago

Review №147

Rating: 5

Date: a year ago

Review №148

Rating: 5

I love the silky creaminess of their ice cream it always taste delicious and brings back good childhood memories

Date: a year ago

Review №149

Rating: 4

Date: a year ago

Review №150

Rating: 5

Good food, large selection and friendly service!

Date: a year ago

Review №151

Rating: 2

Had to wait 30mins for two blizzards

Date: a year ago

Review №152

Rating: 1

Walked in to dining room area. No one was at the counter to take any orders. One kid was on their Nintendo Switch hooked up to the dining room TV with the other younger kid cussing up a storm. Not appropriate environment for my 5 year old to enjoy ice cream in. We left. Management?

Date: a year ago

Review №153

Rating: 1

All we wanted was ice cream, but were greeted instead by kids in the dining area playing video games on the wall TV and cussing up a storm. Not the DQ environment for the toddlers and young ones We left and will not be returning to this DQ location.

Date: a year ago

Review №154

Rating: 5

If you want the Best Ice Cream DQ Has it! Food

Date: a year ago

Review №155

Rating: 3

Customer service good. Manager seem disinterested! Manager Mannerism need work with customers and staff my second time there. I shall not return

Date: a year ago

Review №156

Rating: 5

Food fresh and hot

Date: a year ago

Review №157

Rating: 4

Date: a year ago

Review №158

Rating: 1

I sat at the speaker for the drive thru for twenty minutes trying to get someone s attention and no one said anything. I know they were open and saw two people get served ahead of me. The truck behind me left and I ended up leaving. When I left, no one else was in front of me. Not sure what happened.

Date: a year ago

Review №159

Rating: 5

Cute staff really good icecream

Date: a year ago

Review №160

Rating: 5

Date: a year ago

Review №161

Rating: 5

Dairy Oueen

Date: a year ago

Review №162

Rating: 3

They gave us the wrong dilly bars twice. The fries were cold.

Date: a year ago

Review №163

Rating: 4

Service is good. Better quality food than other DQs Ive been to.

Date: a year ago

Review №164

Rating: 5

Date: a year ago

Review №165

Rating: 5

Yum! Yum! I always like their blizzards and the people that wait on you are always very friendly

Date: a year ago

Review №166

Rating: 5

This DQ is the best!

Date: a year ago

Review №167

Rating: 3

Avoid the chicken strip dinner. Eat ice cream any way you like instead.

Date: a year ago

Review №168

Rating: 1

Way too long. 20 minutes for 4 chicken tenders. Dont go if you dont have an hour for lunch.

Date: a year ago

Review №169

Rating: 4

Soft serve ice cream in the blizzards or not cold enough. Not the normal quality of this location. Service was basic, got a feeling the young lady at the window did not want to be there and was aggravated that I was there bothering her.

Date: a year ago

Review №170

Rating: 5

Date: a year ago

Review №171

Rating: 5

Date: a year ago

Review №172

Rating: 5

Food is Fantastic However they need to clean the bathroom it smells really bad in there.

Date: a year ago

Review №173

Rating: 1

This place is just blah nowadays. Everything is bland and mediocre. Id rather eat it home. Who am I kidding I would always rather eat at home.

Date: a year ago

Review №174

Rating: 4

It s aight

Date: a year ago

Review №175

Rating: 1

Date: a year ago

Review №176

Rating: 5

Great, just bad for my diet!

Date: a year ago

Review №177

Rating: 2

Staff ambivalent and food not handled carefully

Date: a year ago

Review №178

Rating: 4

Date: a year ago

Review №179

Rating: 1

10.27.2022 UPDATE - CONDESCENDING / POOR CUSTOMER SERVICE ATTITUDE FROM HEAVY SET COOK WEARING TACO HAT. LOTS OF HORSING AROUND IN KITCHEN. SHORT GIRL IN RED SWEAT SHIRT EXCELLENT CUSTOMER SERVICE. MORE PLAYING IN KITCHEN. LOTS OF HORSING AROUND WHILE THE PLACE COULD BE CALLED TRASHY BECAUSE IT WAS NOT CLEAN. Jaden was also helpful at counter. Dont be fooled by an order of side of fries. Stick with the combo and get your drink. Ample room for improvement-with over 8 million views on Google maps IM hoping the manager takes action . Trash all over the floor -open and obvious dirty surfaces and nobody was cleaning anything. Supervision needed for the night shift!!! Not the same DQ it was pre-CV19. ---------- Taco Tuesdays crammed full with fresh veggies. Lettuce tomatoes & cheese galore.

Date: a year ago

Review №180

Rating: 3

Tonight, this location was only okay. The cashier looked very young and kept asking us to repeat our order; he didnt seem to be listening to us and kept looking back in the kitchen. They no longer offer our youngests favorite, but he was pretty brash about telling us that. He honestly didnt seem to care about customer service much. Granted, hes young and it was later in the evening, but still, it was only meh for us tonight.

Date: a year ago

Review №181

Rating: 2

I mean, it s good but service is so slow!

Date: a year ago

Review №182

Rating: 5

Excelent place good service and happy faces very good food

Date: a year ago

Review №183

Rating: 1

Definitely one of my worst experiences at a DQ unfortunately. My burger was drowned in Mustard to the point where I couldnt tell what was Mustard or cheese. Fries were cold and extremely salty.

Date: 2 years ago

Review №184

Rating: 4

Date: 2 years ago

Review №185

Rating: 5

Date: 2 years ago

Review №186

Rating: 4

Great service and the food was fresh and hot!

Date: 2 years ago

Review №187

Rating: 5

Very good food and service.

Date: 2 years ago

Review №188

Rating: 4

Date: 2 years ago

Review №189

Rating: 5

Probably the best DQ in the area! When you ask for something here, like extra whipped cream, you actually get it! Many other area DQs act like the stuff is made of unicorn milk and they use it so sparingly, I dont know why they bother to use it at all. For appearance, perhaps? The staff here is very friendly and the product always comes out nicely. Definitely recommend this DQ at this location!

Date: 2 years ago

Review №190

Rating: 4

Burgers are good and staff was fun.

Date: 2 years ago

Review №191

Rating: 5

The service was great the employees were very friendly food was real good

Date: 2 years ago

Review №192

Rating: 5

I had the steak fingers and they were hot and delicious with the most perfect cream gravy and Texas toast.

Date: 2 years ago

Review №193

Rating: 5

Date: 2 years ago

Review №194

Rating: 5

Great service with smiles. Very patient that ask for bag of ice to help with my plants. Always offer my pup a pupdog when she is with me. They make my day!!

Date: 2 years ago

Review №195

Rating: 4

They have the best burgers here but i only gave it four stars for their food. The employees suck so bad. Its just kids they honestly need a manager with common sense and urgency. Waited for 10 minutes outside the drive through and no one ended up answering just had to drive off the chicken express.

Date: 2 years ago

Review №196

Rating: 4

Date: 2 years ago

Review №197

Rating: 4

Date: 2 years ago

Review №198

Rating: 2

We went here for a dipped ice cream cone. They didnt have any ice cream. They said it would be about 5 or 10 minutes. We waited. Well then we were just handed our money back and were told they werent going to have any ice cream. The staff seems like theyre lost and not sure what to do. The restaurant was dirty even though they werent busy. People standing around not doing anything.

Date: 2 years ago

Review №199

Rating: 4

Good food. Drive thru decently fast

Date: 2 years ago

Review №200

Rating: 5

Date: 2 years ago