The Gardens at Brook Ridge Assisted Living & Memory Care

Review №1

Rating: 5

After 3 years at their sister unit Brook Ridge, my brother has transitioned to the memory care unit. Being able to make this kind of transition was a big part our original choice. This has allowed him to get visits and to visit with some of his old neighbors. And the provider that had helped him while in independent living is still able to be a part of his daily life. The staff at the Gardens has been so kind and patient while he has adjusted to a new environment. They have been responsive to our concerns and helpful in finding solutions to some of the new challenges he has faced.

Date: 2 months ago

Review №2

Rating: 5

Ive only visited for work, but every time I stop by Im blown away by how kind the staff treat the patients.

Date: 3 months ago

Review №3

Rating: 2

Difficult to make contact with a person who knows anything about the facility. Call dropped. No return call.

Date: 5 months ago

Review №4

Rating: 4

Date: 2 years ago

Review №5

Rating: 5

Excellent! The Gardens at Brook Ridge provided tremendous care right from the very first day until the last. Estella was my main contact. She was extremely helpful and explained the entire process very thoroughly. There were no unexpected surprises except on the good side. I knew when I walked in the place was beautiful. The more important thing was everyone I came in contact with, including the driver (I wish I could remember his name because he was great!!) were just so helpful and nice. Our family is so happy my uncle lived out his days in comfort and being cared for so well. I can not write expressive enough words in this review to let you all know how thankful we are for the folks at The Gardens at Brook Ridge Assisted Living. Thank you and God bless all of you for what you do.

Date: 2 years ago

Review №6

Rating: 5

My Father lives at The Gardens at Brook Ridge in Pharr, TX. They take such good care of him! The Staff are always friendly and attentive, but also very professional. Every time I visit Dad, I am even more impressed with how well this place is managed. He is really happy here. Plus it s very quiet and it s super close to the hospitals on Ridge Road. I highly recommend!

Date: 3 years ago

Review №7

Rating: 1

I tried to inquire about taking our loved one over but I will not! I called three times in one day, and was placed on hold by Dora for over 10mins. That was really uncalled for.

Date: 3 years ago

Review №8

Rating: 5

My wife suffered a major seizure eight months ago. The seizure left her with the symptoms of advanced dementia. It was a heartbreaking and devastating time for both of us. Every day she suffered from the effects of advanced dementia. I tried to help every day. Nothing I did helped. After six months of this excruciating experience I knew that we needed help. I started to look for where we could get help. Everyone I talked to said that the Gardens at Brook Ridge in Pharr, Texas was the best. I made an appointment and my wife, and I visited several times. The Gardens seemed to be well-managed and to offer what my wife needed to help her advanced dementia. The day that we moved in, we were waiting in the open area in Memory Care. My wife knew she was moving in but was not sure why or what was going on. We were sitting there feeling awkward and uncomfortable. The woman who was cleaning the rooms noticed us. She came over and introduced herself. She welcomed us and assured us that my wife would receive the best care. After a few moments she had us laughing and feeling comfortable. I then realized that we had made the right decision. When a company s mission, values, and culture are reflected at this level, I know that it is a well-managed company. I have no doubt that all the facilities that Sunshine Retirement are managed that well. My wife has now been there two months. The Garden s program of good nutrition, exercise, activities, and social interaction have helped my wife tremendously. She is again the person I fell in love with more than 43 years ago. Visiting her at the Garden s and having coffee with her every day is just like the dates we had when we first met. We are both so happy. I recommend Sunshine Retirement facilities to anyone who is in our circumstances. They have helped us so much and we are ecstatic.

Date: 4 years ago

Review №9

Rating: 5

My mother has been living at The Gardens in Pharr nearly since the day they opened. I doubt that we could have selected a better place for her to enjoy these later years of her life. The facility still looks new, and it is clean, modern, and well managed and run. Everyone on the staff is extremely helpful. This is particularly important for me, living outside the United States. There is a basic monthly charge that covers rent, meals (3 per day, and healthy), and utilities (excluding phone). The charge varies only due to the size of the apartment chosen; studio, or one and two bedroom options. Then there is a variable charge based on the needs of the resident for the care and assistance they require. That level of care is established after an evaluation by The Gardens staff and then in agreement with the residents family/representative. This is certainly a fair way to allocate charges since some residents...perhaps the older ones...will require more help and attention than those that are younger. And further along, if and when there is the need, they have a memory care unit in the same building, although separated from the residents not yet needing that level of care. Again, I am extremely pleased with the decision to have my mother living at The Gardens. Not being able to visit her frequently, it gives me great peace of mind to know where she is living and that the staff is taking excellent care of her.

Date: 5 years ago

Review №10

Rating: 5

Our Mom has lived at The Gardens for 3 years and it has been a truly great experience. The care staff has been exceptional in meeting all her needs. She has made such good friends with the other residents and feels like this is truly home for her.

Date: 5 years ago

Review №11

Rating: 5

Date: 5 years ago

Review №12

Rating: 4

Great place foe assisted care for elderly. Offers 24 hour care but a hospital type care facility. Three meals per day,cafe, and nurse on staff.

Date: 6 years ago

Review №13

Rating: 5

Date: 7 years ago

Review №14

Rating: 5

Date: 7 years ago

Review №15

Rating: 5

Date: 7 years ago

Review №16

Rating: 5

Date: 7 years ago