Dairy Queen

Review №1

Rating: 5

Wow!! I have to say Tay and Mike are FABULOUS at their jobs!! As a small business owner, I am well aware of how difficult it has become to find outgoing persons to fill customer service positions. These two are Phenomenal examples! For ANY business owner who has become blinded into accepting mediocre performances from their employees as the norm, I recommend going to lunch at Dairy Quees and watching Tay and Mike! They interact with customers and serve them in a way that even bests most traditional wait staff. Friendly, energetic, and they TRULY CARE that you enjoy your experience at Dairy Queen. Whoever the owner of this location is, you have found a prize in these two! Film them to demonstrate for other franchises. Give them a huge bonus. Heck, get them on TV. They represent your business extremely WELL!! Tay and Mike, keep up the excellent work. You are appreciated!! Just Fantastic. Im still smiling in amazement over both of you. We will be back! Dr. B in Pflugerville

Date: a week ago

Review №2

Rating: 1

I would give 0 stars if i could. Charged me almost 2$ for each chicken strip. No gravy unless I paid more. Chicken was tiny and over cooked. Woman at the window was not friendly or courteous. Will never go back and suggest no one else visit this store till they improve by alot. Other DQs I have been to were nice friendly and helpful. Come on get your act together.

Date: 2 weeks ago

Review №3

Rating: 5

Blizzards are the best

Date: 2 weeks ago

Review №4

Rating: 1

2nd day in a row I come and they have no ice cream, didn t realize it was another McDonald s and they have no ice cream like them. I asked for no ice in all our drinks and he ended up filling them to the max with ice. Never again.

Date: 3 weeks ago

Review №5

Rating: 1

Come on Dairy Queen, you have to do your customers better than this. Stopped for a 4-Piece combo and this is what I received for $11.99. I definitely wont be hitting this location up again.

Date: 3 weeks ago

Review №6

Rating: 5

So fresh and awesome. This place is one of the best dairy Queens

Date: 3 weeks ago

Review №7

Rating: 1

Went through the drive thru for burgers and blizzards. Was told to drive up and theyll bring our order out. After 20 minutes of other cars passing by, my husband went in to get our order. They forgot our order and issued a refund. We left after 45 minutes, hungry and very disappointed. How long would the staff there have let us wait before my husband went in?

Date: 3 weeks ago

Review №8

Rating: 5

Great location i go here often and its been good everytime.

Date: a month ago

Review №9

Rating: 4

The facility itself isn t in the best shape but I ve never had a problem with the food and the staff is SO friendly and kind. My kids love coming here.

Date: a month ago

Review №10

Rating: 5

Clean restaurant with extra friendly staff. Kid-friendliness: Decent kids menu Food : 5/5 |

Date: a month ago

Review №11

Rating: 4

I mean it is Dairy Queen, blizzards are the only reason to come here. If you want to risk the other food options that is a risk you can take

Date: a month ago

Review №12

Rating: 1

Store ran out of small sundae cups so they used medium cups. The sundaes were not even filled to the rim of the cup. They were pathetic. This place is known for running out of thing, including ice cream.

Date: a month ago

Review №13

Rating: 5

We noticed we received an incorrect order after we got home from using the drive thru. I contacted the store with my disappointment of paying for meals in this economy and not receiving the proper order. I did not really expect a response and had contacted the location as more of a venting therapy. However, I was pleasantly surprised to recieve a phone call that same day by Mike. He offered to make the situation good. We were able to go by the location 1 week later and Mike was true to his word. I just had to post that although we are all subject to making mistakes, here is one businesses that cheerfully corrected theirs.

Date: a month ago

Review №14

Rating: 5

Great food and great assistance

Date: a month ago

Review №15

Rating: 5

Date: a month ago

Review №16

Rating: 1

First off, the woman was rude and the first thing she said was. They dont have any ice cream or that their machine is broken. Second thing is me and my wife. After looking at our burgers have been microwaved and reheated. If I could give this Dairy Queen.A zero star I would

Date: a month ago

Review №17

Rating: 1

Date: a month ago

Review №18

Rating: 1

Employees were upset about having to turn the stoves on to cook the order at 5pm. They took 45 minutes to make a steak finger basket and hamburger, and forgot the hamburger.

Date: a month ago

Review №19

Rating: 5

The food is great.Drinks no.Foyntain stays broke.

Date: a month ago

Review №20

Rating: 1

Went today at 1239pm to order a banana split. Was told, we out of bananas, I said, its not even 1pm, how you out of banana s? . She replied, we ran out last night, can I help you with something else? How you not have bananas for banana splits, when you know you ran out the night before??. TRASHH!!, I WOULD HAVE GIVEN YOU ZERO STARS IF IT WAS AVAILABLE. PFLUGERVILLE LOCATION ALWAYS BE DISAPOINTING CUSTOMER. DO NOT RECOMMEND GOING THERE FOR ANYTHING.

Date: 2 months ago

Review №21

Rating: 3

Date: 2 months ago

Review №22

Rating: 2

Date: 2 months ago

Review №23

Rating: 4

A lot of mold in the ceiling tiles and moisture from the a/c. Concerning how safe that is to breathe in everyday at work.

Date: 2 months ago

Review №24

Rating: 1

Yall advertising yall close at 10pm but its 9:18 the drive thru menus shut off and signs are off. False advertising

Date: 2 months ago

Review №25

Rating: 4

Came a couple nights ago and got 3 mini blizzards. I tried the new peach cobbler flavor but it was a little weird with the (cheesecake?) pieces in it. I probably wouldn t get that flavor again. Drive thru was packed but moved quickly. Kids were satisfied with their blizzards as well

Date: 2 months ago

Review №26

Rating: 5

Date: 2 months ago

Review №27

Rating: 5

Date: 2 months ago

Review №28

Rating: 3

Very good food. Slowest drive through in texas for years.tho.

Date: 3 months ago

Review №29

Rating: 1

Specifically repeated my order 3 time and was read back to me. Ordered steak strip combo, 4 piece. Got home and had 3 pieces of chicken for $14.27. How s it even possible to screw up an order after repeating it 3 times. Come on people.

Date: 3 months ago

Review №30

Rating: 1

Ordered a large Oreo blizzard and there was only Oreos on the top, none in the bottom. They also did not honor the deal they had advertised on their app. Terrible experience, worst DQ in Texas.

Date: 3 months ago

Review №31

Rating: 3

Tried the Picnic Peach Pie Blizzard and it wasnt good. Kid-friendliness: Plenty for kids to chose from and kid sizes. Food : 3/5 |

Date: 3 months ago

Review №32

Rating: 3

Only got ice cream. Not sure how the food is. The guy at the drive thru window was very nice and personable. Second time Ive ordered food since my last review. They always mess up something.. Ice cream is still good. Service could be better.

Date: 3 months ago

Review №33

Rating: 1

Door is locked at 9:45pm, and the manager motioned us to the drive thru, that had 15 cars in it. Why is the lobby closed before 10pm? Terrible customer service. We didnt spend a dime there, and left. I hope the owner is aware of the doors locked 15 mins before closing

Date: 3 months ago

Review №34

Rating: 5

Date: 3 months ago

Review №35

Rating: 5

Date: 3 months ago

Review №36

Rating: 3

There was construction and hlstrong smell of spoiled milk in dinning area and natural gas in the bathroom. Brothers taco salad meat was all cold.

Date: 3 months ago

Review №37

Rating: 5

New management and its noticeable. Much better!!

Date: 4 months ago

Review №38

Rating: 4

Date: 4 months ago

Review №39

Rating: 1

Long wait, under staffed. Restroom had no soap. Lady was making someones banana split no gloves hand all over the bananas. This owner needs to keep maintenance up. Ceiling looks brown maybe water damage. Managers not sure they represent DQ as they should. No food servers should be serving food without gloves. The Burnet road location much cleaner. Staff comes around ask if food is ok. The cooks today 5/30/24 were getting orders wrong. I will never give my money to the location. Owners supervise your store. Hire staff that care to provide better service. Keep up with your business clean house, maintain your store. Soda machine out in Lobby. Strawberry topping on Sunday watery possible spoiled. I seen two couples walk in and walk right out. Store owner you see all these bad reviews. You must not care either. My fries were old and cold. I looked at them my look let the cashier ummm no try again. She said you want fresh fries. Yes definitely. The wait was long if food would of been fresh it would of been ok. I ordered spicy sandwich the fried jalapeños were burnt, dried, nasty. They didnt put cheese on my burger. Ugh horrible service

Date: 4 months ago

Review №40

Rating: 1

Absolutely horrible. Just reported for possible health violations, as the absolutely atrocious manager there made me and my toddler (who both have a viral chest infection and sore throats) come inside even though we were there to pickup through the drive-thru. Now everyone in there, including everyone making your food, is possibly contagious. Good job, Awful Manager. My son and I just wanted our throats to feel better on this hot day and were going through the drive thru to be safe but you just exposed yourself, your whole crew, and anyone that comes there after 3pm 5/19/2024 to what we have. Idiot!

Date: 4 months ago

Review №41

Rating: 5

Tried to order a peanut buster parfait before close and they were out of whole peanuts and their hot fudge pump had broken. They kindly offered some substitute options and they made an amazing parfait. Their night crew is awesome! Kudos to those two ladies who were working that night. Great customer service and awesome DQ (5/14/24).

Date: 4 months ago

Review №42

Rating: 1

I have enjoyed Dairy Queen since I was little, but today at the Dairy Queen in Pflugerville on Pecan Street, I had a scary experience. I went to the drive-thru and ordered a hamburger combo meal and blizzard. As I pulled up to the window, I put on my mask. I just do this when getting close to strangers to help protect them and me. The man at the drive-thru register was NOT wearing a mask at all. I paid for my meal and then said, Yall arent wearing masks?, and he said, the people in the kitchen are wearing them. Now why would I believe him?? He was very cavalier when he said it. As I waited for my food order, I pulled up to be able to see the front line inside. A women with her mask around her NECK with her mouth and nose exposed prepared my drink and the rest. Someone went inside to order, and a 2nd woman went to the register in front. The lady at the front register had her mask around her neck with her mouth and nose fully exposed. So all three employees were NOT WEARING masks. It was ridiculous! Whats the point of having a mask around your neck if you are not going to wear it over your nose and mouth. I dont care what side of the COVID spectrum youre on - vaccinated or not, this virus is REAL. Ive had friends, vaccinated and not, catch it. What they went through was terrible! Anyway, I was very angry, and I didnt trust myself to say anymore. So I took my meal, brought it home, and promptly threw it in the trash, and flushed the blizzard and drink down the sink. This whole experience was just UNSANITARY, DISRESPECTFUL, AND INCONSIDERATE for a public establishment during these times of COVID. I contacted the store director per the number on the receipt. I hope they will do something about this. I wont be back. DQ, please, be clean and considerate of your customers that keep you in business.

Date: 4 months ago

Review №43

Rating: 1

They have no ice cream, its posted all over their store. Dont bother coming

Date: 4 months ago

Review №44

Rating: 4

Blizzards, thats it

Date: 5 months ago

Review №45

Rating: 5

Date: 5 months ago

Review №46

Rating: 1

Always short staffed. Three times in the last month, either they did not have enough workers to take orders, or closed completely during normal operating hours. Very slow service in the drive through window. Often, short of certain foods. The Management needs professional upgrading, for sure.

Date: 5 months ago

Review №47

Rating: 1

employee at register had earbuds in and could barely hear us when we were giving him our order and was super unfocused. We ordered 2 blizzards and some onion rings, a burger, and some tacos, they forgot the blizzards after we payed and told us they were out of ice cream.

Date: 5 months ago

Review №48

Rating: 4

Date: 5 months ago

Review №49

Rating: 1

We went to get blizzards and went to the drive thru and were told they were too busy and weren t taking any more orders. It was 7pm on a Saturday and the parking lot had maybe 6 cars in it and 2 cars in front of us in the drive thru

Date: 6 months ago

Review №50

Rating: 5

Great place.Comfortable and clean

Date: 6 months ago

Review №51

Rating: 3

Being here twice service sucks, it so slow and employees never seem happy but the ice cream was still good tho

Date: 6 months ago

Review №52

Rating: 4

Solid.

Date: 6 months ago

Review №53

Rating: 5

Ive been addicted to their tacos since I was a kid. They never disappoint. I like the new renovations.

Date: 6 months ago

Review №54

Rating: 2

Their system always seems need to be reset or is on the fritz and their blizzard machine is almost always broken. There was a piece of a plastic bag fried in with my steak finger once.

Date: 6 months ago

Review №55

Rating: 5

Date: 6 months ago

Review №56

Rating: 5

Always a treat. Tacos were good and lived up to the expectations

Date: 6 months ago

Review №57

Rating: 5

Date: 6 months ago

Review №58

Rating: 3

Date: 6 months ago

Review №59

Rating: 5

Date: 6 months ago

Review №60

Rating: 2

Took 20 mins for them to make 8 chicken strips. Had us wait in the drive-thru for 6 mins before taking our order. We get to the window, they gave us the wrong drink and tell us to pull up to wait. We sat for 15 minutes before getting free ice cream. This place is extremely slow and understaffed.they need help BAD.

Date: 6 months ago

Review №61

Rating: 1

Not a good visit at all. Short staffed in my opinion or just dont give a dam. My son and i only order blizzards and dam near took at least over 30 mintues to not receive it. Customers that were behind us and beyond got there food faster before i had to go back up to the counter and ask where was are order. Manager stop the clerk who took my order to take care of us. I go back to my table and still had to wait and saw other get there food. i decided to go backup to the manager and ask for my money back. I said we have been here to dam long. Please, reimburse me my money. Poor customer service or lack thereof. Will not return to this location ever again.

Date: 6 months ago

Review №62

Rating: 1

Date: 6 months ago

Review №63

Rating: 5

Date: 7 months ago

Review №64

Rating: 5

Date: 7 months ago

Review №65

Rating: 2

We decided to go inside, because the drive-through was so busy. Inside was completely dirty. There was not one table that was cleaned. The floor was super sticky. The manager seemed like a nice guy and had good customer service skills. However, as he came out to check on how everybody was doing, I can t understand how he couldn t grab a rag and clean off some of the tables. It was pretty disgusting.

Date: 7 months ago

Review №66

Rating: 1

Ive been going to Dairy Queen my whole life. First time in almost 40 years I got a SOUR Blizzard. Almost threw up and immediately threw it away. I wish Zero Stars was an option. This is hands down the worst fast food establishment I have ever been to. Terrible service, disgusting food terrible atmosphere. STAY AWAY AS IF IT HAD THE PLAGUE.

Date: 7 months ago

Review №67

Rating: 4

Date: 7 months ago

Review №68

Rating: 5

Good food

Date: 7 months ago

Review №69

Rating: 5

Date: 7 months ago

Review №70

Rating: 1

Ordered though the DQ app . Ready by 7:32 pm drove there by 7:40 pm . Looked like it was closed . Tried to get our food the Manager said they closed at 8 pm and said we couldn t get our food even tho it was 7:40 pm ? Said under new management and said call customer service to get our money back . Had to drive another 22 mins to reorder our food at a different location . Won t be going back .

Date: 8 months ago

Review №71

Rating: 1

The WORST fast food place Ive ever been to in my life. The manager knew alllll the answers when it came to my door dash order. Yet when I called the customer and she said I was the one who was supposed to be bringing her the order he was still in-denial. He claimed the kids I saw walking out eating food out her bag were the ones delivering her food. That it happened all the time and I just had to accept it. Very hostile and unprofessional. I will never be back.

Date: 8 months ago

Review №72

Rating: 1

Lines beyond slow to where you have to shut off your car. They are stingy with ingredients now. I received an oreo blizzard with no oreos. Just specs. The $7 blizzard looks like a vanilla ice cream cup. Smh . WHERES THE OREOS??? I wont be back. Ill go across the street for an oreo mcflurrry. A fraction of the cost and with ACTUAL OREOS IN IT. Whoda thunk?

Date: 8 months ago

Review №73

Rating: 2

Line is beyond slow. They are stingy. They no longer put oreos In the oreo blizzard. Its just vanilla ice cream with a few specs of cookie. Waste of $7. Save your money if you are expecting any real amount of treat in your blizzard. Its just vanilla ice cream. I had to go home and add oreos to my oreo blizzard. The second time its been like this. They are stingy with ingredients. I wont be back.

Date: 8 months ago

Review №74

Rating: 1

So the reason I gave a one star is I went to the drive-thru order was done asked for a sandwich and a unsweet team with some Splendor equal well when I got the food they were going to give me a sweet tea I was like no no I need an unsweet tea with some Splendor equal we dont have any sweetener they said the owner does not buy any thats the first restaurant in the city that Ive ever been to that has no kind of sweetener for their unsweeties so then I got my food after I have to wait a few minutes and thats fine no napkins I made the joke of what he doesnt believe in buying napkins to clean your hands or mouth I drove away

Date: 8 months ago

Review №75

Rating: 5

Amazing service

Date: 8 months ago

Review №76

Rating: 4

Im glad to see its turning around. Food was freshly made and service at the window was great.

Date: 8 months ago

Review №77

Rating: 5

Date: 8 months ago

Review №78

Rating: 3

Date: 8 months ago

Review №79

Rating: 4

Date: 8 months ago

Review №80

Rating: 5

I went to Mac Donalds for a ice cream coronet ( ice cream cone) but the machine was not working - Dairy Queen to the rescue. Yippee my jonesing for a soft serve quelled across the road.

Date: 8 months ago

Review №81

Rating: 1

Went up at 6:30pm to get a Banana Split, outside light are off, looked like they were closed. Was told their bananas weren t ripe, still green! How does this happen, manager should have been proactive and went to HEB to have ripe ones on hand.

Date: 9 months ago

Review №82

Rating: 5

Date: 9 months ago

Review №83

Rating: 1

Worst restaurant in Pflugerville.... Place an order and cannot get it right.. staff is rude and very unprofessional. Will make it a point to tell everyone I come into contact with.. DO NOT WASTE YOUR TIME OR MONEY HERE ... Food

Date: 9 months ago

Review №84

Rating: 1

Date: 9 months ago

Review №85

Rating: 4

Date: 9 months ago

Review №86

Rating: 1

If I could give no stars I would, this location closes at 10 pm, I came to drive threw at 9:37 no one ever answered on speaker so I pulled to window, 4 workers standing around, would not acknowledge me, honked to get their attention and they laughed. I called and asked for cooperate or a Manger and they laughed at me and hung up on me. Worst business owened and staffed establishment in Pflugerville.

Date: 9 months ago

Review №87

Rating: 5

Snickerdoodle cookie dough blizzard for the win!!

Date: 9 months ago

Review №88

Rating: 1

I was in line for drive thru for a while and talked through the speaker, the gentlemen said he was working ALONE. DQ isn t something I needed so I left, but honestly I feel bad for that man. I m not sure the employment status of the store, but be patient if you are willing to overwork 1 person handling drive thru and kitchen!

Date: 9 months ago

Review №89

Rating: 5

One of the only DQs around that still have the Pumpkin Pie Blizzard. If you havent had one yet and you love pumpkin pie, you dont know what youve been missing. I go there so often that now the staff knows what I want as soon as I walk in. Great vibes here.

Date: 10 months ago

Review №90

Rating: 3

Date: 10 months ago

Review №91

Rating: 2

The bathrooms were so bad, The girls bathroom smelled like pee and the boys bathroom had a puddle of pee on the floor and the urinal was full of pee.

Date: 10 months ago

Review №92

Rating: 1

I would rate it a 0!!! The wait in drive thru is FOREVER, & at night, sitting back there in drive thru is creepy due to how dark it is. I waited 20 minutes, and I finally ordered. 45 minutes, I got to the window, and the registers went down. I wait another 10 minutes to see if anything happens and no one comes to the window. 75 minutes total and no food!

Date: 10 months ago

Review №93

Rating: 5

Date: 10 months ago

Review №94

Rating: 1

Chicken looks so disgusting I refuse to eat. Nasty and will not be back.

Date: 10 months ago

Review №95

Rating: 4

Pretty good service whenever its not too busy. Employees try their hardest to get the food out and I like that Kid-friendliness: Kid meals usually are pretty cheap and come with a free treat.

Date: 10 months ago

Review №96

Rating: 1

Every time I go here it s HORRIBLE. They hire kids who don t greet you they just look so angry. No hi no smile just rude. Once I ordered ice cream and they didn t give me a kid so I asked you would have thought I asked for something huge. Then didn t fill the ice cream yo for $7. Y all already high as hell . Tonight my friend and I were so upset at everything. Our food tasted like someone angry made it. My burger was thrown together so sloppy. Chicken was hard and then before we drove off we tasted the drinks and they were flat. The guy was like oh the carbonation was down so why wouldn t you just tell us to order something else. We got tea and get home and that mess wasn t sweet . Don t go here it s truly awful . East Austin Dairy Queen would never

Date: 10 months ago

Review №97

Rating: 3

I feel bad for the two really great people who work there. Because the rest of them are brutally bad. Sign lights off. Got a peanut buster parfait that was 40% whipped cream. Guess the ice cream machine broke? Not sure...there is no whipped cream on a PB parfait. Tonight the speaker was not answered. So my boyfriend pulls up to the window to order...and was blaize. Apparently her coworker went on break and noone was taking orders. I am not sure why, but for over a year it has been an adventure. Frequently nice workers, just seems...not well managed. We just roll with it. But its a unique experience every time. We only get ice cream and its funny.

Date: 11 months ago

Review №98

Rating: 5

Date: 11 months ago

Review №99

Rating: 5

Date: 11 months ago

Review №100

Rating: 1

Not friendly at all! The employees have no manners. Why do these kids not care about their job or customer service?!

Date: 11 months ago

Review №101

Rating: 2

Date: 11 months ago

Review №102

Rating: 5

Went in to redeem my birthday reward the blizzard machine was down the guy offered to do it with his hand I thought that was awfully kind of him

Date: 11 months ago

Review №103

Rating: 3

Blizzard machine not working

Date: 11 months ago

Review №104

Rating: 1

Man this has to be the worst Dairy Queen location in the United States. I ve never been able to order here any time I ve come, either they re only accepting cash or not taking orders. Today I walked in the stood there ready to order and nobody even acknowledged me. While I was standing there I watched a man make a burger with his BARE HANDS touching the cheese, meat and all that. Place just needs to be shut down honestly.

Date: 11 months ago

Review №105

Rating: 3

Other comments are right. Do not come to this location. I was told to pull up for my order like others. How do you not have ice cream? At DQ? During a Texas summer? Is this place understaffed? (From July 2023. Edited in October.)

Date: 11 months ago

Review №106

Rating: 5

Todays visit to DQ was disappointing. It took almost 30 minutes to order and get my food. I ordered 2 Six piece Steak Finger Baskets. At first, I thought it was due to there being short on personnel. When I finally made it to the window, there were several staff members working. My order wasnt ready. I was asked to pull up and wait. The Steak fingers were over fried.

Date: 11 months ago

Review №107

Rating: 1

Everyone was very excited after the renovation, too bad that long wait to get your food it kills the vibe 2hrs in line plus and extra 30 minutes or more at the window to actually get your food. None of the employees there are motivated to work there, they all look disoriented, no skills, no concept of a fast food chain restaurant is. Hope owner does something about it. Parking: Long wait in drive though

Date: 11 months ago

Review №108

Rating: 5

Date: 11 months ago

Review №109

Rating: 3

I have not been there in a while but I would go back to eat

Date: 11 months ago

Review №110

Rating: 5

The cashier was extremely helpful to me when purchasing one of your delicious blizzard ice cream cakes !

Date: 11 months ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 1

Super rude and unprofessional manager or supervisor working the afternoon shift. Got into an argument almost trying to fight me and then told me that he was not taking my order, unbelievable And it was Super dirty too How can this restaurant hire somebody like that ? Will not come back ever again to this joint

Date: a year ago

Review №113

Rating: 4

They are really struggling at this location. You cant blame the workers who are awesome. Especially Michael.

Date: a year ago

Review №114

Rating: 1

We live in the neighborhood of this DQ and 9x out of 10 rather go to any other DQ instead of this one! ALWAYS there is horrible service rude and disrespectful employees. Last night my husband decided to give them another chance so we went to go grab some ice cream and AGAIN, we were in line for 45 min we couldn t not get out of the line and when we did get up to order. It took them 20 min just to take my order! I do not recommend this DQ at all and if you ask me the owner need to change ALL staff and try to put in time to see how the store is ran!

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 1

Its filthy dirty inside. The staff tries hard to keep up and are mostly friendly. The floor looks to not have been mopped in days, dead bugs, dusty dirty air vents, greasy doors and door handles, and a bathroom that reminds me of truck stops. Freezer high temperature alarms beeping away non-stop (I actually silenced it for them). I am not enjoying being this honest but it is what it is. Ive been trained in food service & sanitation, seeing how dirty things are makes me seriously concerned about the food itself. Again, the staff appears to be trying their best. Although, you can see the unhappiness on their faces. Im betting that they take a lot of grief from everyone. The place needs to have a serious deep cleaning from top to bottom, maintenance of equipment, and then dedicate one very motivated employee to do nothing more than continuously cleaning. The food crew should backup the ice cream crew to help get orders out more quickly.

Date: a year ago

Review №117

Rating: 5

The rich sides

Date: a year ago

Review №118

Rating: 1

Went to try to get some ice cream. Was in the drive thru line for about 10 minutes. This is not an exaggerated 10 minutes, it was an actual 10 minutes. So, I went inside. There was one young woman at the register who did not acknowledge my existence. I stood there for 5 minutes solid minutes. During that time a food delivery person approached the young woman and asked about an order. She gave a very terse nonresponse. I continued to stand there, unacknowledged for about 3 more minutes then I left. Keep in mind, it was just the delivery driver and me in the restaurant. There was no line inside. There were more staff in the back. Anyway, this is all to say. Very poor service. Probably wont be back, there are other options in Pville for ice cream and food.

Date: a year ago

Review №119

Rating: 5

Date: a year ago

Review №120

Rating: 1

The worse part of this location is the incompetence of Michael the General Manager. To take 20 minutes to process a refund means you dont posses the mental capacity to GM a fast food restaurant.

Date: a year ago

Review №121

Rating: 1

They are always out of every ingredient

Date: a year ago

Review №122

Rating: 1

Waited in the drive thru line for 30 mins for 3 blizzards. Very very slow service! Would not recommend this location.

Date: a year ago

Review №123

Rating: 1

Waited 30 minutes in drive thru for a dr pepper and blizzard

Date: a year ago

Review №124

Rating: 2

This ain t the first time I than dealt with this Dairy Queen but it be a while before I do serious on that note I order from doordash for delivery and this is what I order a burger pecan cluster blizzard and beef taco salad bowl I ll let y all determine on the taco salad bowl mane I mean HOW YOU BURNT TACO BOWL COME ON NOW but I blame the mangers it s only kids work up there

Date: a year ago

Review №125

Rating: 1

Maybe during the day the service is better, but Ive gone several times in the evening where they lock the doors well before closing and stop answering at the drive thru. Ive sat in a row of cars for 30 minutes without any movement or service. Eventually, half the cars in line started to try and back out of the line. One of the only times I was actually able to get ice cream, it was a dipped cone. Only about half the cover was dipped and it was leaning so far to one side it almost fell off. I cant imagine the owner of the store is aware of how bad things are being managed here so sad. :(

Date: a year ago

Review №126

Rating: 1

Cleanliness is a huge issue at this location. Not using gloves to handle food, smells awful inside, etc. Always out of blizzard flavors and chocolate ice cream Definitely the worst Dairy Queen I ve been to by far

Date: a year ago

Review №127

Rating: 5

It was great

Date: a year ago

Review №128

Rating: 2

Just got 2 blizzards from this location. The order screens have been out so long. The line took about 20 mins. We watched the vehicles in front of us and didn t see anyone come out the window for 10 mins. Looks like there were 2 young people working and the chick that came to the window for us was so unpleasant like she was bothered we were there. No hospitality, nothing. Then we get the blizzards and they are terrible, stale Oreos and hardly mixed. We talked about where to go for ice cream and decided we had to have a blizzard, bummer this is our experience this place has gone downhill badddddddd. Will go to Andy s custard next time for sure!

Date: a year ago

Review №129

Rating: 1

They never have chocolate ice cream, the machine is always broken. Got a blizzard that was supposed to be chocolate chip cookie dough, it was only cookie dough. Then there was so much cookie dough in the blizzard you could not taste ice cream. The wait is extremely long before and after service. I dont know what happened to Dairy Queen but it truly sucks.

Date: a year ago

Review №130

Rating: 1

I waited in line for over 30 minutes only for them to tell me that they were out of what I wanted

Date: a year ago

Review №131

Rating: 2

Went last night for their ice cream cone special. There are not enough lights around the place, making them look closed all the time. There are no lights on the menu boards because they dont have headsets. Sign says pull up to window to order. Three vehicles in front of us; the first one drove off in about a minute, the second drove off after about 15 seconds and we joked that they were probably out of ice cream and the car in front of us drove off in about 17 minutes!!! We finally got to the window to order and guess what, they were out of ice cream and had been for over an hour!!! That is totally unacceptable, especially when that is on a special offer for a limited time.

Date: a year ago

Review №132

Rating: 3

Date: a year ago

Review №133

Rating: 1

Date: a year ago

Review №134

Rating: 1

The worst restaurant I ve ever been and picked up food. Dining is closed, drive through isn t work to get the other. It s been more than 8 months they have same problems. Highly recommended to Do Not go to this restaurant. I m don t know who s the manager though!!!

Date: a year ago

Review №135

Rating: 1

This is the worst DQ location I have ever been to. The manager threatened customers that were there, wanting to take it outside. He also has 0 respect for the employees. The employees are just as unpleasant toward customers, get orders wrong. And food is either not up to the standards or missing. Avoid! I really hope corporate will step in.

Date: a year ago

Review №136

Rating: 1

Please tell your employees Crocs are not close-toed shoes and are inappropriate for a restaurant environment. Whoever owns this place needs to get them caught up with supplies. They are always out of crucial stuff, like, you know, beef or lettuce and tomato, or popular blizzard toppings, which is probably why the staff always seem so miserable and ignore in-store customers as much as possible.

Date: a year ago

Review №137

Rating: 1

I was in line for the drive thru when an employee told me to pull forward because the speaker was broken. I did. When I got the window, the employee took my order and told me I am now holding up the line because I did not order from the speaker. I explained the situation. I then did not receive the correct change and the wrong ice cream. I went inside and told them and was given my $5 I was shorted. I received the ice cream again only for it to be wrong again. I refuse to go to this location again. The workers do not care about what theyre doing or what theyre handing out. They say this in front of customers. Blaming customers for holding up their line. We definitely felt the tension asking to fix our orders (there were a few of us). Im just glad I didnt get yelled at. Thats what the one star is for.

Date: a year ago

Review №138

Rating: 1

I was in the drive thru line for an hour!! Sweet tea was disgusting! Never coming back to this location.

Date: a year ago

Review №139

Rating: 1

Ive been to this dairy queen 4 times since June. And each time I come . They sold out of ice cream. I just want a shake or a malt ! How are yall selling out of something that is about 80% of the menu??? I dont get it and at this point, Id have to say this location is horrible.

Date: a year ago

Review №140

Rating: 2

The workers there are respectful and patient, but the manager(lady) isnt as patient, even though they messed up the orders and everyone elses. They also almost didnt remake mine. I made a second order, and they made the banana split blizzard first and meal last, and the blizzard melted, and the manager almost didnt remake a new blizzard. I had forgotten the receipt, and the manager had the audacity to make me wait for nearly 30 minutes just for a receipt and still almost didnt want the workers to make me a new one. For added measure she didnt ring up a customer, and let him eat for free. I live nearby, but after that, I would rather go to another DQ.

Date: a year ago

Review №141

Rating: 1

I Never even ordered , I was stuck at the drive thru for over 15 minutes and decided to Bail. I was saying hello, after waiting 10 minutes to no avail. Then I tried again in 5 minutes still no answer. **EDIT** I wished I would have looked at reviews prior to me coming here .

Date: a year ago

Review №142

Rating: 1

Went to go get a blizzard and my girlfriend has celiac disease so we asked if they could clean the machine before making ours. Not only did we wait for 10 minutes before they would even answer the drive thru speaker, but when we asked to clean the machine after saying we had an allergy, the lady was rude and refused to clean the machine. She also sounded like she was high. We ended up just leaving. Pretty bad experience considering other DQs have been considerate and we waiting so long for nothing.

Date: a year ago

Review №143

Rating: 4

Burger was dry. Taco was good. Both Diet Coke & Dr Pepper was not hitting it. Not enough syrup. Service was personable.

Date: a year ago

Review №144

Rating: 1

Date: a year ago

Review №145

Rating: 1

This is one of the worst Dairy Queens Ive been to. Serving sizes dont even match half of what is modeled on the wall. For last year and half, Ive tried to go back hoping the service would improve but each time its a wait from hades. Others in front of me end up leaving. Takes 10 mins to figure out why and I end up going somewhere else for my confections. Id recommend the one at US-79. Honestly, P-ville needs another one.

Date: a year ago

Review №146

Rating: 1

Half of our car received their order, after sitting at the window for 25 minutes we asked for a refund. Was told the manager had just left and needed to wait for them. Staff seems inexperienced.

Date: a year ago

Review №147

Rating: 2

Every time I have been to this DQ I get sub par food. I truly get frustrated because I love the tacos and I always get them horriblebly made. Bums me out. I grew up loving this food and now its high prices and food not worth much due to no one caring. Plus its always dirty in the dining arwa. This is my honest opinion of this DQ in Pflugerville Texas.

Date: a year ago

Review №148

Rating: 2

PLEASE READ THIS!!! They just throw the food in the bag...literally chunk the burger in the bag, no exaggeration. And when I mean literally I mean literally. Thats what I got through drive trough. Also the girl in drive trough... not very friendly, I think she got irritated when I told her I wanted a #3 no onions no tomatoes add bacon... her response W H A T D O Y O U N O T W A N T!!!!?? After telling her 3 times and turning off my vehicle. ***UPDATE**** After close inspection of the hamburger The cook on 07/24/2023 @ 6:00 pm Made a 6 pattie hamburger... Instead of a 3 pattie hamburger with bacon... dude YOU HAD 1 JOB!!!! 1 JOB!!! I DONT THINK THEY WANT TO WORK THERE ANY MORE.... I WASTED 17.00 ON THAT FOOD... IF EMPLOYEES ARE THAT MAD ABOUT WORKING THERE AND THROWING FOOD IN BAG JUST FOR THE FAK OF IT...CAN YOU IMAGINE WHAT THEY WOULD DO TO YOUR FOOD WHEN THEY ARE COOKING IT...WHAT OTHER SPECIAL INGREDIENTS THEY MIGHT ADD???

Date: a year ago

Review №149

Rating: 1

Waited 40min in drive thru. I finally left. Did not even order after waiting 40min.

Date: a year ago

Review №150

Rating: 5

Recent Grubhub order was on point!

Date: a year ago

Review №151

Rating: 1

Its awful, the staff always high and it takes 40 mins to get ice cream.

Date: a year ago

Review №152

Rating: 3

What can I say...I got a blizzard!!! It always pleases that urge for sugar. I try to linit this, but DQ always delivers!

Date: a year ago

Review №153

Rating: 2

How does an ice cream place run out of ice cream multiple days in a row? Such a disappointment.

Date: a year ago

Review №154

Rating: 5

I swore I would never come back to this Dairy Queen after the service I received about a month ago but I took another chance and Im glad I did. Johnny the new manager his customer service is absolutely superb and thank you to Denise for all her hard work.

Date: a year ago

Review №155

Rating: 1

I ordered ahead, about 45 minutes, I set a time instead of asking for it asap. Got there and nothing was ready. The cashier was in training so I cant be to upset about that, but the whole place smelled like Sulphur and trash. There was a leak in the roof and the whole place was filthy and stunk. The food order was pretty much right, no BBQ and the drinks were all wrong because ther sprite was empty and there was no sweet tea. I felt uneasy eating the food due the Cleanliness but we were starving. Ice cream was awesome.

Date: a year ago

Review №156

Rating: 1

Am I being punked? Is Ashton Kutcher around the corner? Over the last 30 days or so, my husband and I have attempted to get a smores blizzard from here on 5 separate occasions. The first time we went, we ordered and they were out of the smores ingredients. We get it! That happens. The second time we went a few days later, they still didnt have it in stock. The third time, we called ahead to make sure that they would have the ingredients for the smores blizzard and they said yes! We headed that way only to be told that the ice cream machine was down soooo they did not in fact have all the ingredients lol The fourth time, we called to make sure once again- and even specifically asked about the ice cream machine. We got there and it was cash only. The fifth time, we call again to make sure that they have all of the ingredients for the smores blizzard, that the ice cream machine is working, that they are taking card and not just cash. The lady on the phone says We sure do! We will see you soon! When my husband arrived, he was told that he could order a cone or sundae, but their blizzard machine was down. At this point, its become a joke to see what reason well get the next time we go. My husband literally called me on the way home after not being able to get me a smores blizzard for the 5th time and said Youre not going to believe this Maybe the 6th time is the charm? In addition to all of that, there are no lights at this location. I am pretty sure they decided to reopen after the remodel when they were only 25% of the way finished with it. I just want a smores blizzard before they are gone for the summer.

Date: a year ago

Review №157

Rating: 1

I asked for 1/2 beef and chicken basket and was told not able to do that so I left and found a location in RR hope this location closes or burns down Amy I returned to this location and now it s worse I went inside apparently there is a day care going on in lil girl sitting in booth no parents so I m assuming she s a child of an employee the soda fountain filthy windows dirty as a bus station and really wish I had not gone to this location. You asked me email you 2 years ago so today I gave y all another chance no change actually worse CLOSE this location it s literally an eye sore on the exterior inside no better I m contacting health department in this due ti this dirtiness.

Date: a year ago

Review №158

Rating: 3

Date: a year ago

Review №159

Rating: 1

Date: a year ago

Review №160

Rating: 1

BY FAR THE MOST FLITHY DQ!!! The restroom area is blocked off. Trash cans all in the hallway. The floors are very messy and dirty. The seats are dirty the tables are dirty. The area with the cashiers is worn down and dirty. DUCKTAPE I m so many places all around. The cashiers and managers don t talk to you or really want to say anything to you. I am great full the cooks have gloves on!! I WILL NOT EVER COME BACK!! Just a year ago they had been a great spot especially close to home!! NOT ANY MORE!!! I hope the owner sees this!!!! Also I had water dripping on my head by the cashier!!!

Date: a year ago

Review №161

Rating: 1

A bad Joke!

Date: a year ago

Review №162

Rating: 4

Date: a year ago

Review №163

Rating: 1

Terrible service! No ice cream! No bananas! They close the doors in the middle of afternoon bc there is no body to prepare the food! They should close their doors for ever

Date: a year ago

Review №164

Rating: 1

Staff opens past 10 am and is ALWAYS out of items. Its kind of hilarious. Everytime it changes. Just go to a different DQ, Andys or Freddys.

Date: a year ago

Review №165

Rating: 1

Waited in line for 30 min for it to finally be our turn to order. The lady on the microphone kept coming back to us letting us know she d be taking out order shortly. After 15 min we realized the was no body at the window they were serving and they were just refusing to take our order. We went across the street to Taco Bell and we were in and out of that line in under 5 min.

Date: a year ago

Review №166

Rating: 5

The summer Blaizzard flavor, The Brookie, is bomb. Great service at the drive-through.

Date: a year ago

Review №167

Rating: 1

Date: a year ago

Review №168

Rating: 1

32 minutes for blizzard halfway portions, no quality check, weak!

Date: a year ago

Review №169

Rating: 1

Dining room was locked. However there was a young man playing with a baby on the service counter and conversing with employees behind the counter. Maybe having the service counter open for the public would have interfered with the employees visitors.

Date: a year ago

Review №170

Rating: 1

Always been dirty, since at least 2006. Now they have extremely rude and incompetent employees tho. You will wait almost an hour just to be told to go to the back of the line because the lobby is closed. And of course they can t have you show them the order on a phone while you re pulled over. This place is a joke. Manager is a joke and doesn t even try to give you a refund. They ll steal your money, won t return calls, and didn t even have the decency to leave a voicemail after one attempted phone call. Mike Blando has some serious work to do. And some serious training to be done on those employees. It s such a laughing stock to the community. Why don t they just demolish the place instead of doing all this construction on it? What a waste of time and money. Nobody is happy there, and it s obvious. Customers definitely aren t happy. Go to the round rock one if you can :)

Date: a year ago

Review №171

Rating: 5

Always great service.....food is always excellent

Date: a year ago

Review №172

Rating: 1

I am a Uber Eat usually we can get the order from the lobby why we should wait in the drive through we have other orders

Date: a year ago

Review №173

Rating: 1

Pretty sure everyone there was tweaking. There was so much that happened my first and last time going to this location. All I will say though is a warning. Do. Not. Go. The food was disgusting and the service was worse. Sad thing is I actually love DQ at other locations but this was just astronomically terrible.

Date: a year ago

Review №174

Rating: 1

The store is closed and it looks like its been closed for a minute.

Date: a year ago

Review №175

Rating: 5

Very sweet lady at the drive-thru last night. Ive always liked this location and havent had a bad experience like some of these other reviews. If I had a complaint, I would say the drive-thru speaker/microphone always seems to be having problems. Edit: Im also not going to DQ for the food. Maybe thats where some of the reviews are coming from.

Date: a year ago

Review №176

Rating: 1

Store hours ? Used to be until 10 pm. At 9pm line in drive thru, lights off manager on duty in parking lot said they were closed.

Date: a year ago

Review №177

Rating: 1

If I could rate them lower I would. I was there for two blizzards. Ever one I asked for was out of stock. At least they had Oreo this time. Maybe put a sign on what your sold out of? They didn t even have drinks.

Date: a year ago

Review №178

Rating: 1

The staff is VERY unprofessional. I ordered the deluxe nachos with jalapenos and sour cream, a SIDE order of ground beef and nacho cheese. The nacho cheese was cold, it only had nacho cheese on it, some lettuce, tomatoes and literally one piece of burnt ground beef. I go back and wait forever I tell the lady she laughs and says I believe you no need to give back the food or look at it, they remade it still didnt make it right I refuse to go back a third time.

Date: a year ago

Review №179

Rating: 1

Waited in drive through line for what felt like 45 minutes barely moving at all, and when we got our ice cream, the chocolate dipped ice cream was melting everywhere like it was milk. The fries and non-dipped ice cream were ok.

Date: a year ago

Review №180

Rating: 1

Terrible Attention, the lady who attends the checkout is Super rude to people who do not speak English and for this reason she does not let you order anything in the store, what a disappointment that at this point one has to put up with being treated like this. As if there were no translator. Since there isnt one in the store, they should at least read the order we asked for in English on our cell phone to see if they understand it.

Date: a year ago

Review №181

Rating: 1

Went to this location in Pflugerville and the service was horrible. I get it that its being remodeled but staff is not trained properly, everyone including the manager were plaing around and orders were taking more than 20 minutes for carry out. The place was filthy water on the floor with no wet floor sign, trash was all over the counter, and my order was wrong. How do you serve ice cream but only have fudge or vanila available? Was just a bad experience. HR just needs to give them a visit

Date: a year ago

Review №182

Rating: 1

Ghettooooo

Date: a year ago

Review №183

Rating: 1

The 2 ladies that are taking drive thru orders are RUDE and acted like I was an inconvenience. I had separate orders and she was not happy about that. I got to the window and she had a bad attitude but I stayed polite to see if she would change her demeanor but she didnt. The other lady behind her said are those orders ready to go to the other and they said yes which they werent and that was ok with me. She raised her hands and said THANK YOU in a rude way. I asked for extra taco sauce and she said I already put some in there, I said yes maam but Id like extra. She rolled her eyes and got it for me and before I drove off I said sorry youre having such a bad day. There is no excuse for employees to treat customers like that. I work down the road and we always go here for the tacos and they were the worst we have had from there. They were soggy and falling apart. Also, I see that one of the recent reviews was positive and the owner responded but not to the others that basically are all the same with poor food quality and the rudeness of the drive thru staff.

Date: a year ago

Review №184

Rating: 1

Seriously the WORST customer service from the lady who had two anti-eyebrow piercings and a butterfly diamond necklace.. we ordered a vanilla cone, a Reese s blizzard and a brownie choco royal blizzard. We waited like 10 minutes just for ice cream and she had the WORST attitude and customer service. She needs to get her attitude checked. We get to the window just for her to only charge us 2 things (the cone and the Reese s blizzard) which she told us after she rang us up for the Reese s that they were all out of Reese s, she then makes it a medium to try to make it better which was the equivalent of a small blizzard. She forgot the royal blizzard. This is the WORST DQ out there and will NOT be coming back due to lack of customer service and attitude issues. So rude and unprofessional. Lack of supplies for their ice cream.

Date: a year ago

Review №185

Rating: 5

Sunday, June 3, 2023 4:37 pm lady said they didnt have the Peanut Buster Parfait because it was a limited time. When did this become a limited addition in the Austin/Pflugerville area? It was the only reason I went there. Lobby is closed, business looked closed but the drive thru is open for business.

Date: a year ago

Review №186

Rating: 4

The employees are doing the best they can during this remodeling process and dining room closure

Date: a year ago

Review №187

Rating: 4

Date: a year ago

Review №188

Rating: 1

We just sat in the Drive-Thru for 25 minutes behind a vehicle that never got his order taken either. Cars behind us twice gave up and left but before I could also pull out new cars had pulled in so I was stuck. At one point I opened my window to ask the gentleman in front of me if anybody had even spoken to him through the speaker, and before he could respond, a girl responded through the speaker saying Im sorry maam, but no explanation.

Date: a year ago

Review №189

Rating: 1

THIS IS MY 3rd TIME GOING BACK TO DQ TO ADDRESS HOW THEYVE MESSED UP MY ORDER. I ORDERED 4 TACOS DOUBLE MEAT, WITH ORDER OF LARGE FRIES. MY BILL IS $14.53. EVERY EVERY TIME THEY APOLOGIZE & FIX THE PROBLEM. THATS NOT THE POINT I SHOULDNT HAVE TO CONTINUE TO DRIVE BACK FOR THERE CARELESSNESS. RIDICULOUS

Date: a year ago

Review №190

Rating: 1

Date: a year ago

Review №191

Rating: 1

Date: a year ago

Review №192

Rating: 1

Waited an hour just to get my order taken in a line of only 5 cars, was only taking 1 order at a time and then finishing the whole order before taking another order. Please go anywhere but here, literally anywhere. You could buy a cow, milk it and make your own ice cream all in the time it takes for 1 car to move up in line here. Lady at the speaker very bossy and rude as well

Date: a year ago

Review №193

Rating: 2

The staff had become dismal... Cant take an order, had to repeat at the counter twice even after ordering through the drive through console.. the staff kept roaming with my credit card within the store and came back asking what the order was again... They look so unhygienic and bored... Im never going back to this one

Date: a year ago

Review №194

Rating: 1

I called ahead to order an ice cream cake for my daughters birthday. I spoke to Taquoria (sp?) who said they are still open, drive thru only, during the construction and took my cake order. I got there on Saturday to pick it up at the agreed upon time and the drive thru was blocked off with a cone. I asked some of the construction workers and they didnt know anything. I called and the phone just rang and rang and no one answered. So I was left to scramble for a back up cake for my daughters birthday hours before her party. The whole situation was extremely frustrating for me and disappointing for my daughter and I doubt I will be going back to this DQ in the future.

Date: a year ago

Review №195

Rating: 1

WORST SERVICE EVER!!!! Ordered at the microphone in the drive-through before waiting 35 minutes to get to the window. Once we got to the window, we were ignored for 5 minutes before the woman tried to hand me the wrong me the wrong order. Told her thats not what I ordered before she yelled at me that I never told her what my order was. She proceeded to give me life advice and made some condescending remarks. She needs an attitude adjustment.

Date: a year ago

Review №196

Rating: 1

We ordered one box of buster bars ...the staff took 30 minutes and tjey tryed to hand us the wrong order ...when we said said thats not what we ordered they said you should have told me your order...jeez read the damn computer they were being so slow and they kept talking to each other ...we were at the window waiting to pay and they just didnt care ..seriously what a lack of costumer service and time management and on top of all when we complained they got angry...you guys need to train your staff better.

Date: a year ago

Review №197

Rating: 1

I love me some Dairy Queen but this Dairy Queen on the corner of Heatherwilde and FM 1825 suck they are always out of something. they are getting remodeled so I guess the drive-thru is only open basically every time Ive stopped here Ive left unsatisfied I dont know why I keep stopping here . Today I happened to be the only car in the drive-through. The lady working the drive-thru doesnt greet me. she says what can I get you. instead of saying welcome to Dairy Queen. How can I help you Im pretty sure thats what they train you to say. Anyways, I asked for a small Butterfinger and Oreo blizzard she says theyre out of Oreo. Im pretty sure Dairy Queen is known for Oreo blizzards how could they possibly be out of Oreo. Customer service sucks. Take pride in making blizzards fix your attitude. This job pays your bills.

Date: a year ago

Review №198

Rating: 4

Date: a year ago

Review №199

Rating: 3

Closed for renovations Know this probably isn t the locations fault but they are currently closed

Date: a year ago

Review №200

Rating: 1

Complete Clown Show! I have been trying to speak with management for the past two months regarding a situation March 4th at around 4:30PM that resulted in them charging my credit card erroneously with another customers order, causing me to lose my redemption for an item, and the ongoing inept ability to get my order correct, NEVER, after almost 40 minutes in drive thru. I have called DQ International twice, submitted several complaints online, called the store and still am waiting for management to return my calls to resolve this issue. It seems that when you request to have a return call it is much like stop signs...they feel it is optional. How do you work with customers and customer service should be your primary goal yet you dont know how to provide it. The workers they have are completely oblivious as to how to get an order correct and even after asking to pull forward sent three different employees outside to deliver a completely incorrect order. Not to mention the 5 employees crammed into the drive thru window who didnt understand the redemption process after me showing it to them 5 different times and repeating the request just as many times. If they have the ability to rate this business and its antics with a negative score, maybe then that would truly reflect how they operate. Based on the other reviews I have read...it is clear that they have no intention of ever improving at this establishment. Trust me the construction you have going on will not improve your service. TRUST THE REVIEWS!! STAY AWAY, THEY SHOULD BE OUT OF BUSINESS!! Horrible reflection of the brand. Still waiting....

Date: a year ago