T-Mobile Authorized Retailer

Review №1

Rating: 1

Terrible customer service. They dont interact with the customers. Better to go to Cleveland honestly.

Date: 5 days ago

Review №2

Rating: 1

Date: a week ago

Review №3

Rating: 1

If I could leave 0 stars I would stay messing peoples accounts up it s a tpr store not a corporate store be ware they tell you false information to close you bill came out $200 more

Date: 2 weeks ago

Review №4

Rating: 1

They don t pick up the phone when you call them they don t set up your account right so you couldn t log into your account to pay your bill they are completely useless

Date: a month ago

Review №5

Rating: 1

Based on Elijah imma go head on and deal with Verizon

Date: a month ago

Review №6

Rating: 1

People do not know what they are doing between those store and costumer service I wasted a whole day. When at the store I was told to call costumer service and when I called after waiting for hours in hold they tell me to go to the store... Honestly helpless...

Date: 2 months ago

Review №7

Rating: 1

While the salesperson didn t technically lie, some information was left out of our conversation that was quite convenient. Also, I called ahead to ensure a manager would be on location to discuss my issue. The manager conveniently left in the time it took me to drive to the store. I understand why their front door was damaged.

Date: 3 months ago

Review №8

Rating: 1

The worst service I will never return to that store

Date: 3 months ago

Review №9

Rating: 1

The worst store, the employees dont serve you well, they all have bad service. Look yesterday at the treatment he gave to a Hispanic woman. They ignored her. A client offended her. The employees did nothing to help her. They only told him that they didnt know Spanish. The worst customer service. very disappointed

Date: 3 months ago

Review №10

Rating: 1

The worst service is this place, the employees suck

Date: 3 months ago

Review №11

Rating: 1

The worst experience I had was that place, I never want to know that any of them exist again.

Date: 3 months ago

Review №12

Rating: 5

Date: 3 months ago

Review №13

Rating: 5

Just had an EXCELLENT experience with Shane at this location. Not only was he patient and informative he was very respectful. Im not very tech savvy and he had the patients to walk me through it. Thank you Shane.

Date: 4 months ago

Review №14

Rating: 5

The experience at this T-Mobile location was one the easiest we have ever dealt with. Nelson was able to take my husband s phone that was completely destroyed and get him a new one set up with ease. We did not know any of the back up information but he worked through it and got it all done! Totally recommend going to this location and to Nelson with all your t-mobile needs.

Date: 6 months ago

Review №15

Rating: 5

Wanted to give credit where credit is due. AC took care of what I asked for , provided an estimate of what I was looking for. Also to Luis very helpful explaining everything and providing excelled customer care. Hands down to this fellows; they are awesome and made the experience super easy.

Date: 6 months ago

Review №16

Rating: 1

Very poor customer service. I went to the store for the second time and after multiple calls to 611 and was advised to talk to the store manager since i have an issue with the promo code which wasnt attach to my account and have to pay the whole amount of the phone. He/she let her/his staff manage may issue and his staff go back and forth to the back office to get his/her assistance. Why dont u just tak to me directly and resolve this problem knowing that this is 2nd trip to the store and multiple calls. I purchased the phone in your store and u have the direct access to whatever department u can call to fix the issue

Date: 7 months ago

Review №17

Rating: 1

First let me say, I HATE TMOBILE!!!! I have had major issues on every level with this so-called phone company since THE DAY I joined!!!! Yall suck!!!! ALL THE WAY AROUND BACK AND FORTH AND UPSIDE DOWN AT EVERY ANGLE!!!! This company is a joke. Your customer service is a joke. Your phone service is a joke and nw never works. Your billing logic is a joke!! WHY DID I CHOOSE YALL!!!!???? The biggest POS phone company I have ever dealt with. I cannot wait to go back to AT&T!! But first!!!!!! I have to end the most narcissist gaslighting toxic relationship I started with T FREAKEN MOBILE!!!! IIIIIII HATE YALL!!! SO. MUCH.

Date: 9 months ago

Review №18

Rating: 1

The guy seemed very helpful until we got home and figured out what he did. He offered us $200 for a trade-in but only gave us $25. We were adding a line from Boost to Tmobile to make a total of 4 active lines. I was told my phone would work immediately and it still isnt working. Was promised it would work with in 24hrs by tech and its been almost 26 hrs. Still no working phone or word from anyone. Terrible and shady service. Be aware, read your paperwork carefully

Date: 9 months ago

Review №19

Rating: 5

They helped my mom and me out when we needed to cancel a phone line.

Date: 9 months ago

Review №20

Rating: 1

This location is terrible!!!! Be prepared to wait ATLEAST a half hour before you speak to anyone.

Date: 9 months ago

Review №21

Rating: 1

I went into replace my phone on insurance. They then lied about what I was getting and used deceptive practices to make me change my plan to a more expensive plan that I didn t need from a plan that I can t get back because they don t offer it anymore.

Date: 9 months ago

Review №22

Rating: 5

Luis took excellent care of us and had a line added to our plan seamless and fast! Cant recommend a better location!

Date: 10 months ago

Review №23

Rating: 5

Marcus was so nice and patient with my concern and did his best to figure it out. Thank you for your patience and care! Also, A.C.

Date: 10 months ago

Review №24

Rating: 1

Wait time is terrible employees are lazy and don t acknowledge customers terrible service

Date: 10 months ago

Review №25

Rating: 3

Date: 11 months ago

Review №26

Rating: 1

Everytime I come in this store there is a terrible wait time and people sitting in the back with only one person in the front helping people

Date: 11 months ago

Review №27

Rating: 1

Manager s name is AC at The Valley Ranch location. Horrible customer service. Today was the third time that I went to the location to try to get a new glass protector for my XR. I have the lifetime warranty on it,so I wanted to get it replaced. They said they no longer carry the phone I have as it s too old. We pay extra every month for this insurance so I was trying to get them to ever an explanation as to what could be done. The first time I went to the location, they stated they were out of protectors and the manager stated that I would get it in the mail. I never received it. That was almost 2 months ago. Same story after the second visit. When I asked today what would happen if I didn t receive it he just shrugged his shoulders at me. They do NOT care about their customers. They just care about selling you the next new phone or accessory to make money. This was the ridiculous reply to the above: Hello Hector Torres, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and Its disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope youll give us another chance to provide better service in the future. I don t know how what you write me is going to fix the problem.

Date: 11 months ago

Review №28

Rating: 5

Very well helped by a young patient gentleman, recommendation!

Date: a year ago

Review №29

Rating: 1

Date: a year ago

Review №30

Rating: 2

Date: a year ago

Review №31

Rating: 1

For being a phones store, they sure in a heck dont know how to pick up a phone. I called them 15 times in one day. Well it looks like I have to call verizon.

Date: a year ago

Review №32

Rating: 5

Date: a year ago

Review №33

Rating: 4

Went into this location to upgrade my phone and there was quite a line with only two people working (manager in back room); after two hours of waiting Marcus P assisted me. Marcus was professional and knowledgeable about the product but was unable to help me due to system issues with T-Mobile. He told me he would call me when the system was up and running so I could come in and finish the upgrade (honestly doubted he would call) surprising he called later in the day. Kudos to Marcus for going above and beyond when the manager was sitting in office while 10 or more customers were waiting (almost 2 hours) and that manager should have been helping customers. I hope T-Mobile treats good employees like Marcus P well because he deserves a raise. Thanks Marcus P for following through and going over and above

Date: a year ago

Review №34

Rating: 5

I went in today to discuss plan difference and details. Shane was awesome. I didnt feel pressured to make a decision right there, he was very informative on the different features and transparent on price difference. I very much appreciated his time going through the plans with me.

Date: a year ago

Review №35

Rating: 1

Date: a year ago

Review №36

Rating: 1

Terrible customer service at this location. I traded it in my phone and then I get calls and messages from Tmobile saying it didn t get traded in, they won t answer the phone, I am furious!

Date: a year ago

Review №37

Rating: 4

Their phones werent working at store across from Freddies, New Caney !!

Date: a year ago

Review №38

Rating: 3

I keep trying to give this location a chance but its always a long wait about an hour.

Date: a year ago

Review №39

Rating: 5

This is a very busy store, staff are friendly and know what they are doing. You have to be patient and wait your turn

Date: a year ago

Review №40

Rating: 1

Horrible service It took for ever to give service and rude

Date: a year ago

Review №41

Rating: 1

30 mins and still waiting just to buy a phone case....... (Some say he is still waiting till this day)

Date: a year ago

Review №42

Rating: 2

Date: a year ago

Review №43

Rating: 2

Date: a year ago

Review №44

Rating: 2

Be ready to spend several hours here. We were there for 4 hours. Theres only one 2-person bench to sit on while waiting. Unbelievable. We switched from AT&T. Hopefully our phone service will be better.

Date: a year ago

Review №45

Rating: 1

The worst TMobile store. The employees are only texting on their personal phones or talking to each other when there are people waiting to be served... And most of the time they can never solve the problem you are having. I wish they put other TMobile stores nearby or I will have to change companies... because I wont return to this one...

Date: a year ago

Review №46

Rating: 5

Andrew L. Is amazing!!! Definitely is very knowledgeable employee who helped me with finding the perfect phone and accessories for my childs first phone. Thank you again for having employees that go above and beyond for their customers.

Date: a year ago

Review №47

Rating: 1

Ive gone here twice to try to replace my screen protector... which i pay monthly to get unlimited screen protectors replaced when theyre broken. Both times i had to wait 20-30mins for anyone to even acknowledge me. And both times they told me the screen protectors were out of stock and couldnt tell me when they would have more or even direct me to a store that did have them. Its ridiculous. I am fed up with Tmobile. Ive been a customer with them for almost 5 yrs now and I think next week im going to go check out Verizon & AT&T. Tmobile has literally given me nothing but problems and hidden fees. I DO NOT RECOMMEND. I am so upset, like why do I pay a monthly fee for my screen protector to be replaced and then its nearly impossible for me to get it replaced at ANY store. Ughhhh!!!!!!!!!!!!

Date: a year ago

Review №48

Rating: 1

Zero stars...went in for a cheap phone cause times are tough. The lady told me pixal 7 pro is on promotion for $99 with free ear buds , cant beat that rite.. got my first bill the phone was 899 and the ear buds $100.. went back in and called customer service the only thing they can do for me is$100 credit. Even though I have all my paper work showing theses promotion.. once I pay this phone off tmobile lost a 10 year customer..

Date: a year ago

Review №49

Rating: 1

No reason to have a store when employees cant do anything everything has to be done on phone

Date: a year ago

Review №50

Rating: 5

Great experience here! Joey, thank you so much for your help. Youre one of the reasons we keep coming back to T-Mobile.

Date: a year ago

Review №51

Rating: 5

Date: a year ago

Review №52

Rating: 5

Thank you Shane B for your amazing customer service. We came in with a very complicated problem and you were able to resolve it. You also treated my mother with patience and kindness.

Date: a year ago

Review №53

Rating: 1

This his sad I havent even visit this store and Im already not going too the customer service his bad I call them to see if they had it in stock the galaxy fold 4 and some rude guy told me that he couldnt tell me because it was for security reasons . His lying because I had call others store and they had gone and check for me I think he just didnt wanted to go check his just lazy employee . I been whit t mobile for 4 years .

Date: a year ago

Review №54

Rating: 5

At this store location I had good service which is unusual for T-Mobile

Date: a year ago

Review №55

Rating: 4

Product fixed.

Date: a year ago

Review №56

Rating: 1

I think it is the worst store in terms of customer service. They sent me a phone to this store under warranty and they were totally bad when it came to changing my phone. They did not want to give it to me. You will have the worst service I could have had. I do not recommend it to anyone. and just for trying to pick up a phone that they had sent me from tmobile if there was a lower rating I would put it but this is the lowest what a shame

Date: a year ago

Review №57

Rating: 5

Date: a year ago

Review №58

Rating: 1

very bad service

Date: a year ago

Review №59

Rating: 5

Very good service

Date: a year ago

Review №60

Rating: 4

We were helped by 3 people at once and they all were great

Date: 2 years ago

Review №61

Rating: 1

Date: 2 years ago

Review №62

Rating: 1

Unfortunately I will be switching providers after todays experience with T-Mobile and sister company MetroPCS. Im beyond livid with the poor customer service and none none of the agents or customer service Representatives at the store were on the same page complete and utter ridiculousness Ive been a customer for like over 10 years and is that yall do so no sorry not sorry that yalls lost not mine

Date: 2 years ago

Review №63

Rating: 1

Called and set up a appointment got there 10 minutes early and had to wait 45 minutes they had 7 people working at the time but all of them stayed in the back room sprint would have never treated a customer this way

Date: 2 years ago

Review №64

Rating: 5

I was there just to get some info on their plans and some specific phones weve been looking for. Very nice and polite people, at least Elisabeth was that way. She answered all of our questions with patience explaining everything in detail. We left the store with a new plan and 2 new phones (which we needed anyway). For us, it was a great experience.

Date: 2 years ago

Review №65

Rating: 5

Cecelia was amazing !! Would give 10/10 stars.

Date: 2 years ago

Review №66

Rating: 5

Date: 2 years ago

Review №67

Rating: 5

Cecilia is the best at this T-Mobile I wasbin-and-out the quickest that Ive ever been at this location and she was able to solve everyone of my problems she should be management not an employee!!

Date: 2 years ago

Review №68

Rating: 1

Slow full line and 1 worker doing nothing in back..horrible service

Date: 2 years ago

Review №69

Rating: 1

They will rip you off any way they can!!Do not use!! The worst experience I have ever had with any business.

Date: 2 years ago

Review №70

Rating: 5

Date: 2 years ago

Review №71

Rating: 1

Date: 2 years ago

Review №72

Rating: 1

We have attempted to use this location multiple times. Today will be the last. They refused to honor an advertised deal saying we were not eligible. I spent a significant amount of time on the phone with Tmobile customer service to discover I was in fact eligible for that deal. I took my business to another location who handled the situation with no difficulty. This location appears to just be worried about upselling their customers. We have had to leave multiple times because of unhelpful and counterproductive employees and other Tmobile locations can help almost immediately. I dont know if this is a teaining issue, a culture of not understanding customer service withing store, or another issue, but they have permanently lost our business. We have kept trying it because it is conveniently located. But it is not convenient if they are as unhelpful as possible.

Date: 2 years ago

Review №73

Rating: 1

Dont go to store. They dont help and laid about things

Date: 2 years ago

Review №74

Rating: 2

Theres so many new ppl that havent a clue what theyre doing here no more it does no good to go into the store !

Date: 2 years ago

Review №75

Rating: 1

Date: 2 years ago

Review №76

Rating: 5

Thank you for helping us geovanny we appreciate it

Date: 2 years ago

Review №77

Rating: 5

Date: 2 years ago

Review №78

Rating: 2

Slow and very rude. Make very poor and incorrect assumptions about people before they decide to assist

Date: 2 years ago

Review №79

Rating: 5

Today we went to T-Mobile to upgrade our services from metro pcs, Drewie being very professional helped us and had us out in no time. I do recommend this T-Mobile location. Thank you Drewie!

Date: 2 years ago

Review №80

Rating: 3

Date: 2 years ago

Review №81

Rating: 5

I walked in 1/6/22 to replace my LG Velvet device a 3rd time and Dalia helped me walk out with a Galaxy S21 instead of being stuck paying for a phone I never wanted (insurance claim replacement). She went over several options and was just very helpful. This store does usually provide great service.

Date: 2 years ago

Review №82

Rating: 5

Great customer service!! I made an appointment and it made the process from switching phone carriers a breeze. Veronica did a great job thoroughly explaining all the details of my new plan.

Date: 2 years ago

Review №83

Rating: 5

Last phone got damaged so I came in looking for a replacement but was not sure what I wanted at the time. Geovanny was very helpful, informative and patient as I kept changing my mind and adding stuff to my order. Definitely will make this my go to location from now on with such great employees as such.

Date: 2 years ago

Review №84

Rating: 5

I have been to other TMobile locations and this is the first time I actually experience the best customer care. Nick took care of my family by setting us up with a great family bundle. New phones and my wife is super happy. I recommend anyone looking for help at this location get with Nick he will take care of you.

Date: 2 years ago

Review №85

Rating: 5

She was so amazing and I really encourage you guys to go to her! Her name is Elizabeth.

Date: 2 years ago

Review №86

Rating: 5

Dalia is fantastic and had all of my awesome

Date: 2 years ago

Review №87

Rating: 5

Drewie helped me with everything I needed! Got a new line set up, easy instructions on managing the shipping of my daughters new phone, and never felt like he was trying to rush me out the door. Will definitely ask for him next time!

Date: 2 years ago

Review №88

Rating: 5

I went to this store today, having issues. These two girls Cecelia and Veronica need to be recognized for their great customer service and patience. It was a hard one to figure out, but with their team work they got it going and me out the door in a timely manner. Thanks girls..

Date: 2 years ago

Review №89

Rating: 5

Dalia was wonderful. She was so helpful. I dont really understand smart phones and she explained everything to where I could understand. Thank you so much

Date: 2 years ago

Review №90

Rating: 5

Leah was amazing! Did everything I needed and above and beyond great service.

Date: 2 years ago

Review №91

Rating: 5

Kenia was great she helped me with my new phone and got me on a very good deal, definitely recommend her and this location

Date: 2 years ago

Review №92

Rating: 5

Kenia was great help

Date: 2 years ago

Review №93

Rating: 5

Dalia is the best! Five start service at its best!! Ty so much for all your help!

Date: 2 years ago

Review №94

Rating: 5

Angel was absolutely amazing. She helped with every need, and made sure I understand the assignment. Give this lady a raise!

Date: 2 years ago

Review №95

Rating: 5

Despite the wait Elizabeth made it well worth it. Goodbye AT&T.

Date: 2 years ago

Review №96

Rating: 5

I visited this location on November 15, 2021 and the staff was really helpful land polite. I was helped by veronica she was real fast to answer any doubts that I had. The staff is very professional, and the location is clean! (Restrooms are spotless clean)

Date: 2 years ago

Review №97

Rating: 5

Cecelia was very great and i enjoyed working with her. Go see her!

Date: 2 years ago

Review №98

Rating: 5

Liz was extremely helpful with everything I needed!! We even got some laughs in enjoyed my time here at T-Mobile thank you Liz!!!!!!

Date: 2 years ago

Review №99

Rating: 1

Horrible service. All the women were unprofessional and had no clue how to do their job. Definitely do not recommend this location

Date: 2 years ago

Review №100

Rating: 1

The service was horrible. Nobody knew how to do anything. There was a mistake on my account and they didn t know who to call to fix it. Don t waste your time coming to this store. Go a few miles down the road to the Humble store and see Eddie. He solved the account problem with 1 phone call.

Date: 2 years ago

Review №101

Rating: 5

Cecelia was wonderful and was a great help to my husband and I. Honest, easy to talk to, knowledge, and a bright girl. Thanks Cecelia, bye verizon!

Date: 2 years ago

Review №102

Rating: 1

The wait is ridiculous . make sure you get the plan you were promise in writing. Mgr not helpful . very disappointed

Date: 2 years ago

Review №103

Rating: 5

Ten Thousand times better than ATT staff next door. Better signal, friendly staff, all around better service.

Date: 2 years ago

Review №104

Rating: 5

Beautiful ladies doing a wonderful job

Date: 2 years ago

Review №105

Rating: 5

Had a wonderful experience at the new caney tx location

Date: 3 years ago

Review №106

Rating: 1

Terrible service, they are getting worse and worse in this branch, there are 3 people serving and 2 serving the same customer. Today has been 3 days in a row that I go to fix a problem and it takes more than 1 hour. They dont serve me. They are increasingly incompetent in this branch and they also serve you in a very arrogant manner.

Date: 3 years ago

Review №107

Rating: 1

Date: 3 years ago

Review №108

Rating: 5

Friendly and fast service! Thanks!

Date: 3 years ago

Review №109

Rating: 5

They were really busy I got there about 7:30 and waited on them I didnt get out until about 8:30 but Leah I believe her name was .was super profprofessional and happy to help with out any type of rush as well as there were still other customers being helped while I was there too by the other 2 associates

Date: 3 years ago

Review №110

Rating: 2

I have tried to purchase a phone from this store on more than one occasion with no success. On a good day, you get an employee who is friendly but does not have the knowledge/training/information to help. On a bad day, you get an employee who is rude, doesnt have the knowledge needed to help you AND doesnt have to motivation to find said information. The surrounding locations have all been significantly better.

Date: 3 years ago

Review №111

Rating: 5

Nicholas was extremely helpful in helping me and my family switch to t-mobile. provided excellent customer service and was extremely knowledgeable!!

Date: 3 years ago

Review №112

Rating: 2

Date: 3 years ago

Review №113

Rating: 5

Date: 3 years ago

Review №114

Rating: 5

I just went to fix an extremely messy situation that was made over the phone. The team here at the Valley Ranch location helped me get my account fixed very fast.

Date: 3 years ago

Review №115

Rating: 1

One of the worst experiences ever waited for over an 30 min before I got checked in and then I was told I was next and then wated another 20 min and the person who was suppose to help me just walked out the store . One girl was literally doing nothing and kept looking like she wanted me and my family to leave so she didnt have to do anything. I wish sprint would have managed there business better but its time to switch companies.

Date: 3 years ago

Review №116

Rating: 1

Wont go back.

Date: 3 years ago

Review №117

Rating: 1

Just came out of this t-mobile store. Their was a total of 4 employees . One of the was helping the only customer in the store and the other 3 were gossiping . One lady came and asked me how could she help me. But was not polite , she was more interested in gossiping with her two coworkers. Never coming again here.

Date: 3 years ago

Review №118

Rating: 5

I just left the new caney store 5226. I was there for almost 2 hours as they were very busy. as I waited I observed the two women working together and multitasking to help everyone as quickly as possible. I was helped by Cynthia, she was friendly. helpful, patient, and knowledgeable. I am not yet a customer, however because of her I will be switching soon

Date: 3 years ago

Review №119

Rating: 1

I showed up and waited for 45 minutes before I was spoken to. Once I had been helped they only offered me a last year model phone for 20 dollars more than the current version of the same phone. Horrible experience do yourself a favor and do everything online, an hour of my life is gone and I have literally nothing to show for it.

Date: 3 years ago

Review №120

Rating: 1

Terrible customer service. Did not feel welcomed and employees were rude. Employees looked like they didnt want to work leaning on the counters just talking instead of assisting.

Date: 3 years ago

Review №121

Rating: 5

Date: 3 years ago

Review №122

Rating: 1

We went in to get new SIM cards for our Sprint phones because of the so-called merger. They were not prepared or properly trained to do it. Wait as long as possible to have this done to your phone and by all means, dont go there. They were pathetically rude, blaming the interminable delays on the computer, the system, and Sprint. Disgusting. The so-called trainer was rude and sarcastic to her trainee and got the poor girl so flustered that she was afraid to try for fear of retribution.

Date: 3 years ago

Review №123

Rating: 5

Date: 3 years ago

Review №124

Rating: 2

Very agitated at the difference in my original our the door quote and what my monthly bill. The only reason they are getting the two star is the quality of service.

Date: 3 years ago

Review №125

Rating: 1

Trying to get any service at this store is a waste of time. Im a 5+ year business customer & have visited this store 3 times in the last year to purchase phones and add lines for my business. I was unsuccessful each time. They are more interested in selling you new products you did not ask for. They continue to try to up sale even after assertive rejection. They have zero customer service skills. Youre better off calling customer service and waiting for shipping.

Date: 3 years ago

Review №126

Rating: 1

Very unprofessional staff go to kingwood

Date: 3 years ago

Review №127

Rating: 1

One of the worst t-mobile store, the woman that work there have terrible customer services .

Date: 3 years ago

Review №128

Rating: 1

I highly recommend visiting any other Tmobile branch! This location is horrible.

Date: 3 years ago

Review №129

Rating: 1

Date: 3 years ago

Review №130

Rating: 5

Date: 3 years ago

Review №131

Rating: 5

Cecelia is by far the best customer service representative I have ever worked with in my history at T-Mobile. She knows what she is talking about, good conversationalist, and pretty to look at. Thanks to Cecelia I have been hooked up with the best service and customer service! Go see her!

Date: 3 years ago

Review №132

Rating: 1

One of the worse Tmobile store, the women that work there have terrible customer services!!!!

Date: 3 years ago

Review №133

Rating: 5

Nick and Cecilia were amazing and very helpful.

Date: 3 years ago

Review №134

Rating: 5

Its good even if a little expensive

Date: 3 years ago

Review №135

Rating: 5

Fix my phone so Im Happy

Date: 3 years ago

Review №136

Rating: 5

If you ever need to go to T mobile make sure you go and see an associate named Angel. She is super friendly and helpful. She also is very knowledgeable about all devices and services. I felt very comfortable making my decision when it came to upgrading to a better phone. Thanks Angel, your the best!!!

Date: 3 years ago

Review №137

Rating: 5

Honest, upfront. Always get it right!

Date: 3 years ago

Review №138

Rating: 5

Date: 3 years ago

Review №139

Rating: 5

Super nice and helpful

Date: 3 years ago

Review №140

Rating: 1

Very bad

Date: 3 years ago

Review №141

Rating: 1

Terrible service, the people who work there dont know what customer service is, why are they there if they dont want to work. I hope the manager reads it so that he pays more attention and trains his staff well.

Date: 3 years ago

Review №142

Rating: 2

Date: 3 years ago

Review №143

Rating: 1

The service in this store is as slow as the mobile services. They get in no hurry to assist a customer.

Date: 3 years ago

Review №144

Rating: 3

Get hooked up with ya girl Cecelia and you leave with a smile.

Date: 3 years ago

Review №145

Rating: 5

Date: 3 years ago

Review №146

Rating: 3

Nice

Date: 3 years ago

Review №147

Rating: 5

Date: 3 years ago

Review №148

Rating: 4

Customer service is great very clean store very safe conscious. only problem is the lines are usually a little longer cuz its very popular but they try very hard to get you in and out

Date: 3 years ago

Review №149

Rating: 1

Walked in to the store today and there was a wait of course. So I went ahead and checked. Two ladies came in behind me and checked in. We waited about 30 minutes and finally someone was free to take another customer. Instead of taking us the rep took the two ladies that waljed in after us. I will not go back to this store.

Date: 3 years ago

Review №150

Rating: 5

Date: 3 years ago

Review №151

Rating: 5

Date: 3 years ago

Review №152

Rating: 5

Date: 3 years ago

Review №153

Rating: 5

Perla is a nice and kind person, very good service.

Date: 3 years ago

Review №154

Rating: 5

Travia is the best she was so nice helping me choose a iPhone for my dad and me she explained everything in detail, I would definitely recommend coming here and ask her for help.

Date: 3 years ago

Review №155

Rating: 5

Cynthia is amazing! She get us everything we wanted plus more! Went above and beyond for us and was very friendly. Definitely recommend this place!

Date: 3 years ago

Review №156

Rating: 5

Awesome, Great help from Travia.

Date: 3 years ago

Review №157

Rating: 5

Travis was awsome best customer service will be back to see her thank you

Date: 3 years ago

Review №158

Rating: 5

Travia is the best she made me chose T-Mobile she helped me with all my phone needs and did everything I asked she s the reason I will be sticking with T-Mobile all and all best personality the sweetest she is now a lifelong friend she s the best

Date: 3 years ago

Review №159

Rating: 5

Travia is the best she deserves to be the owner of the entire store she s so awesome the best customer service ever!!! She s so funny sweet and just all around adorable she is just amazing never failed to help me with all my questions!!! She s the reason I chose T-Mobile

Date: 3 years ago

Review №160

Rating: 5

Kenya, very kind, is always the one who helps me with all my problems.

Date: 3 years ago

Review №161

Rating: 5

Travia was very helpful and has a great personality was so helpful setting up the phone and everything for me

Date: 3 years ago

Review №162

Rating: 5

Cynthia was nice and courteous helped us get what we needed.

Date: 3 years ago

Review №163

Rating: 5

Date: 3 years ago

Review №164

Rating: 1

WASTE OF TIME 2x.!! Worse T-Mobile store I ve been to so helpless and not even willing to try.!!

Date: 3 years ago

Review №165

Rating: 5

Cynthia was amazing today. She was super friendly and welcoming. She was very informative and helpful in deciding which new phone to buy!

Date: 3 years ago

Review №166

Rating: 5

Kenya excellent service

Date: 3 years ago

Review №167

Rating: 5

Cecelia have me really good service today and helped me majorly, and went out of her way to make sure that I was taken care of

Date: 3 years ago

Review №168

Rating: 5

Amazing customer service! Angel is great!!!

Date: 3 years ago

Review №169

Rating: 5

Cynthia was a huge help to me!! She made everything understandable to me!!

Date: 3 years ago

Review №170

Rating: 5

Cecelia was extremely helpful, Sprint customer service screwed up over the phone gave me wrong information! But Cecelia truly dug deep and helped me out in getting everything straightened out... I highly recommend seeing her for new service or whatever needs you have! Thank You again for everything CeCelia

Date: 3 years ago

Review №171

Rating: 5

Nick was really helpful and informative. Definitely go see him for anything phone related!

Date: 3 years ago

Review №172

Rating: 5

Travia was awesome, helped us so much!! & told us she would be here for us anytime. She should be the store manager!! Thank you!!

Date: 3 years ago

Review №173

Rating: 1

Date: 3 years ago

Review №174

Rating: 5

Travia the assistant manager has great customer and fix my device when I couldnt figure it out, I definitely recommend her service do friends and family !!!

Date: 3 years ago

Review №175

Rating: 5

Kenia helped me with my phone and she answered all my Questions and helped me walk out with my phone and watch all set up ! Definitely recommend this store !

Date: 3 years ago

Review №176

Rating: 5

Kenya treated us very well, excellent service

Date: 3 years ago

Review №177

Rating: 5

Date: 3 years ago

Review №178

Rating: 1

They lost their chance for 2 phone sales yesterday. An employee finally decided to come up and ask if we had been help but it wasnt to help us it was to attempt to force my younger children to where a mask, mind you my wife my self and my older son all had them on. My other 2 place under the age of 10 and not required to wear one, this employee state that regardless they would be required if over the age of 2. I am a long time t-mobile customer and spend alot on phones and this incident could end said relationship with t-mobile totally.

Date: 3 years ago

Review №179

Rating: 1

Very bad service with the girls, they dont know how to treat people, they dont know how to give solutions and the manager is incompetent.

Date: 3 years ago

Review №180

Rating: 5

Kenya helped me a lot and is very kind

Date: 3 years ago

Review №181

Rating: 5

Cecelia was extremely helpful and patient with me today. She makes me extremely excited to continue my service with T mobile. I cant say enough great things about her customer service. Thank you very much for the service today.

Date: 3 years ago

Review №182

Rating: 5

Cynthia explained everything very well great service

Date: 3 years ago

Review №183

Rating: 5

Cecelia was very friendly and helpful. Recommend her for anything in new caney tmobile

Date: 3 years ago

Review №184

Rating: 5

Had a wonderful experience in this location, Cecelia was professional and very friendly. Gladly will be coming back to this location.

Date: 3 years ago

Review №185

Rating: 5

Great service Cynthia was awesome helping today

Date: 3 years ago

Review №186

Rating: 5

Kenia was great

Date: 3 years ago

Review №187

Rating: 5

Cinthya was Very friendly and patient! She helped me and my wife with all our questions. Hooked us up with a very great deal. Thank you so much for your help and being patient with us and our babies as well. Is actually the 2nd time she helps us. Every time we come here it happens to be her helping us without even her knowing and both times she been patient and very informant. Very professional with small laughter wich also makes our day go smooth. Thank you Cinthya and T-Mobile for having her in this business located in New Caney.

Date: 3 years ago

Review №188

Rating: 5

Date: 3 years ago

Review №189

Rating: 5

This TMobile is the best in town! All of its employees treated me with the first class service! Especially Dawn she was very knowledgeable and helpful! I couldn t ask for a better Tmobile store!

Date: 3 years ago

Review №190

Rating: 5

Great service! Cynthia was a great help and everything was easy to comprehend with her help!

Date: 3 years ago

Review №191

Rating: 5

Very happy with the knowledge and customer service! Dawn was great and went above and beyond to help me!

Date: 3 years ago

Review №192

Rating: 5

Great customer service, will recommend Cynthia .

Date: 3 years ago

Review №193

Rating: 5

Date: 3 years ago

Review №194

Rating: 5

Excellent service, consider it knowledgeable. Dawn was super nice and super helpful!!!

Date: 3 years ago

Review №195

Rating: 5

Cynthia, was very knowledgeable of the products she was selling. I recommend her !

Date: 3 years ago

Review №196

Rating: 5

Angel was very heplful.kind and sweet and got us through it..

Date: 3 years ago

Review №197

Rating: 5

I was assisted by Kenya, very attentive, she helped me save VAT on a cell phone and I left with 2 for the same price, she explained the promotions and suggested the best and gave me several options. Also very nice and kind, she is really prepared and knows ..

Date: 3 years ago

Review №198

Rating: 5

Date: 3 years ago

Review №199

Rating: 5

Amazing service, kenia really knows what she is doing and was great help!

Date: 3 years ago

Review №200

Rating: 5

They were very kind , especially cecelia, she was very professional and helpful. She helped me get a new phone and took care of everything without a hassle.

Date: 3 years ago