Back Office Betties

Review №1

Rating: 1

Started great with VA services but quickly went downhill. 3 different assistants assigned in less than 6 months. We had one that was amazing but she switched positions and then left company. All needed training & did not have experience that was represented. Issues have been extremely disruptive to the practice and unreliable. Tried to resolve and nothing has been done to fix the issues

Date: a month ago

Review №2

Rating: 5

Date: 3 months ago

Review №3

Rating: 5

The Betties are kind and courteous to each and every caller. They provide individualized attention and respond to calls in a manner that does not give away that they are an answering service. I feel like each Bettie knows my business and is able to respond to callers in an informed manner. Highly recommend.

Date: 3 months ago

Review №4

Rating: 5

I am extremely happy with Back Office Betties after a ton of trial and error with other answering services. I am glad I found this one!

Date: 3 months ago

Review №5

Rating: 5

Ive been very happy with professionalism, competency, and friendliness of Back Office Betties and their staff! Highly recommend!!!

Date: 4 months ago

Review №6

Rating: 5

Bob are amazing. No other company has done as much for our answering services.

Date: 4 months ago

Review №7

Rating: 5

The Betties have given my firm such peace of mind. We have enjoyed using them for answering our phones and scheduling new consultations for years. I highly recommend the Back Office Betties.

Date: 4 months ago

Review №8

Rating: 5

Great interview. Emily is great and professional. Very smart lady. She is great to talk to and shell go over the cultural index review with you.

Date: 5 months ago

Review №9

Rating: 5

Thinking about applying for a remote position with this company. Love their culture and vibe. What an awesome business! Provides administrative assistance and telephone support for law firms. Customized plans for all sized firms

Date: 6 months ago

Review №10

Rating: 1

Terrible company they basically make you LIE to callers telling them that you work there when basically you don t and when my mans questioned the HR lady she basically gaslighted him. Micro managed company and the HR lady was yawning the whole time my mans was doing an interview like either be more professional or she gots to go. She was uneducated and not professional. Lord help these people. Only god will judge.

Date: 7 months ago

Review №11

Rating: 5

Being a receptionist for a law firm is not easy. The callers are typically dealing with something stressful in their lives, which is why they re calling the law firm in the first place, and on the other end are lawyers enough said. We ve tried a few different services, and BOB is by far the most consistent, professional, and, while far from cheap, worth the price paid. The reception team all have the truly friendly and competent voices you want representing your business, and the company solicits and responds to feedback appropriately.

Date: a year ago

Review №12

Rating: 5

We love Back Office Betties! We highly recommend their services!

Date: a year ago

Review №13

Rating: 5

Date: a year ago

Review №14

Rating: 5

Very professional and helpful. Your office will benefit from their professional staff.

Date: a year ago

Review №15

Rating: 5

Ive worked with BOB for a few years, and they make the process super easy which lets me focus on other demands in running an efficient office. Our law firm has been using them for a few years now and we wouldnt entertain other options moreover because their communication is always on point! They are quick to answer questions and make fielding the calls really easy, we get our messages efficiently and they are always willing to make adjustments.

Date: a year ago

Review №16

Rating: 5

We are so happy with our decision to hire Back Office Betties. We have worked with them for several years now and looking forward to several more!

Date: a year ago

Review №17

Rating: 5

I have been using Betties for several years now after using another virtual receptionist company which was not up to my standards. They are professional, smart and handle my clients and potential clients well which is not an easy task! I highly recommend them and am very satisfied.

Date: a year ago

Review №18

Rating: 5

They are all wonderful to work with.

Date: a year ago

Review №19

Rating: 5

We have been using the Back Office Betties since 2020. We LOVE our Betties! Using the Betties has enabled us to be more efficient and productive during the day. They schedule new appointments for us and answer all of our calls. Our clients love the fact the Betties can reach us with email if we are away from our phones. We absolutely recommend the Betties as a positive addition to your firm.

Date: a year ago

Review №20

Rating: 5

Working with the Betties has made our boutique firm run much more efficiently. When we have needed to make changes they are always quick to respond and implement our requests immediately! Weve always had fantastic customer service. Thanks Betties!

Date: a year ago

Review №21

Rating: 5

Back Office Betties has saved my sanity! As a lawyer, it was a huge distraction taking calls while trying to work. Customer service is responsive and friendly. Im impressed by the professionalism of each receptionist Ive dealt with.

Date: a year ago

Review №22

Rating: 5

We absolutely love Back Office Betties. They are are great phone service tailored to lawyers and law firms of all sizes. They offer high quality service without the need to train anyone.

Date: a year ago

Review №23

Rating: 5

Back Office Betties is amazing! I run a small nonprofit called LEgal Impact for Chickens. Back Office Betties volunteers to answer our phones pro bono, in order to help animals! I am so grateful to Back Office Betties! The team is so helpful to us, and so kind. The staff answer our phone calls for us and pass them along with a positive attitude. Thank you Back Office Betties!

Date: a year ago

Review №24

Rating: 5

I was turned on to Betties by a close colleague and friend. The service they provide has proven invaluable to our firm at Dixon Law, APC, especially given our high call volume. They are knowledgeable, professional, and their virtual receptionists are trained to understand the legal professional client in a way that makes them truly one of your firms own. Highly recommend them!!!!

Date: a year ago

Review №25

Rating: 5

Date: a year ago

Review №26

Rating: 5

Weve used the Betties for awhile now and they are the absolute best! They are quick, professional, and above all easy to work with. I would definitely recommend them to any firm looking for a calling service.

Date: a year ago

Review №27

Rating: 5

I love the Betties! I was hesitant when we first got them because I didnt know how outsourcing phone calls would go. But we have had them for 3 years and now I dont know what I would do without them!

Date: a year ago

Review №28

Rating: 5

I love the Betties!!! They have really been beneficial to streamlining our office processes. I cannot recommend them enough! They are super dependable. If you are looking for an answering service, look no further.

Date: a year ago

Review №29

Rating: 5

Im in my 3rd year of using Betties. They are top notch, responsive and have let me focus on growing my practice! The Betties are well trained and polite to potential clients. Cant recommend enough!

Date: a year ago

Review №30

Rating: 1

If I could give Back Office Betties less than 1 star I would. Unfortunately, that is not an option. If you are looking to grow you practice with a supportive team behind you, absolutely look elsewhere. Back Office Betties is overpriced, understaffed, and beyond under-qualified. Back Office Betties is a complete sham, and made multiple errors to my intake process and online presence, that I had no choice but to stop using them after providing many chances to them. As attorneys, we have an ethical duty to be on top of things for our clients. Answering phone calls, being attentive, and being responsive is absolutely key. Back Office Betties doesnt do their job, and will add work and issues to your plate - they will not make your life easier one bit. Do yourself a favor and avoid this company at all costs. They make your life more stressful.

Date: a year ago

Review №31

Rating: 5

Thank you for the Fast and exceptional service. Always there when we need them. You guys rock!! The Roof Medics, LLC Office Team

Date: a year ago

Review №32

Rating: 5

Back Office Betties Company is world class. They are extremely professional, accommodating and follow instructions very well. We have never experienced any serious issues, and they perform their job very well. Every one of them is personable, friendly and they take their job very seriously. We have friendly chats and ask how our days are going! The Betties have truly made it easier to manage our calls with our clients and potential clients. Our firm definitely appreciates what they do for us. Betties, thank you so much!!!

Date: 2 years ago

Review №33

Rating: 5

I have worked with the Betties for over a year and have been very impressed with there professional and thorough support. My team has taken the time to learn more about my niche practice area and have really impressed me. I would highly recommend this company.

Date: 2 years ago

Review №34

Rating: 5

Date: 2 years ago

Review №35

Rating: 5

Our law firm started with Back Office Betties last month and we have been delighted by their reception services. Their work handling our intakes and calls has helped us better triage cases and eliminated calls not being answered during off times or when someone was at mediation or otherwise unable to answer.

Date: 2 years ago

Review №36

Rating: 5

Working in a law firm means receiving too many calls to handle. Betties helps tremendously with handling this issue, and every employee that Ive had contact with has been extremely polite and lovely to speak to.

Date: 2 years ago

Review №37

Rating: 5

Back Office Betties is the best! I run a small litigation nonprofit startup. Back Office Betties generously donated FREE services to us! And the services are so professional. It is wonderful to have a person pick up the phone immediately whenever anyone calls, even if I m busy. Thank you Back Office Betties!

Date: 2 years ago

Review №38

Rating: 5

I LOVE Back Office Betties! As a solo-practitioner, my time is so so valuable. I love that I never worry about whether my phone is answered. I also felt it was important that all of my clients speak to a live person when they call, which happens with Betties. The receptionists are exceptionally friendly, thorough, and professional. I also really love how innovative and client-focused the company is. I have used quite a few other answering services, and this is my favorite.

Date: 2 years ago

Review №39

Rating: 5

Ive really enjoyed working with Back Office Betties. Theyve done wonders in helping my small law firm, and I regularly receive compliments from my clients on their customer service.

Date: 2 years ago

Review №40

Rating: 5

We have used Back Office Betties for several years now. Their service is outstanding! They take the important information we need to respond back to people who have called our law firm when we are unavailable. Their staff is extremely friendly and always a pleasure to speak to.

Date: 2 years ago

Review №41

Rating: 5

My law firm has been using BOB as our answering service for several years now. Theyre dependable and consistent. I really appreciate that the owner, Emily, is heavily involved in the business and invests in herself via peer mentorship and coaching programs. I know that because we have mutual friends in those groups, but you can also see that the business is constantly evolving and growing. Its been a pleasure to be a customer and watch them adapt to the needs of their clients.

Date: 2 years ago

Review №42

Rating: 5

The Betties are fantastic! We are a very small law firm, and their services have been invaluable. They are always professional and courteous, and our clients tell us that they have no idea the person is not in office until they come to the office for the first time. I cannot recommend them enough!

Date: 2 years ago

Review №43

Rating: 1

I have used a number of answering services over the years, but this is by far the worst experience I have had. Calls are not answered. Clients complain over and over about the phone ringing and ringing with no one picking up. The staff member answering the calls often lacks the most basic knowledge and understanding about our business to ask the right questions and handle the calls correctly. Messages that I do receive are often so garbled that I cannot even understand what the prospect his calling about. And perhaps worst of all, they do not own their mistakes. Instead of fixing problems, they try to placate you with hollow apologies and are thoroughly unavailable when things go wrong and you need to communicate with them. This outfit has cost me money and made our firm look bad to clients. The owners has framed their response to this review to create the misimpression that there was one isolated occurrence. This is misleading and inaccurate. I would not have written this review if my recent experience was merely an isolated occurrence. The problems I described are, in fact, chronic and have gone on for over a year. Other recent reviews, including the one from jon jon, corroborate that other clients of this vendor have experienced the very same problems as did we. It is also disingenuous for this vendor to call attention to my reaction to their ineptitude, without explaining what precipitated the reaction (i.e., their lack of care, competence and ownership when it mattered most) and without owning that my reaction only came after months and months of complaining to the company about their service and having nothing improve. You cannot treat customers this way and expect them to just shut and get walked on. In short, if you need competent, available people to handle the front line for your calls -- calls that you have paid hard-earned marketing dollars to generate -- I would strongly encourage you to look somewhere else.

Date: 2 years ago

Review №44

Rating: 1

I used BOB for my family law practice in Texas - as a solo practitioner being in court takes up most of my days. I have always used an answering service for my firm from the day I going back almost 15 years. Some are better than others, some are more expensive than others. I switched to Back Office Betties after seeing their ads everywhere online after being reassured by their staff that my calls would be handled more efficiently and effectively then my current service. I tried - for about 60 days, then I finally said Uncle. After numerous attempts to rectify problems I was having with my account I went back to my previous service with my tails in between in my legs. BOB says they are focused on legal only. I beg to differ. Their staff are under-qualified, incompetent, short-staffed and their pricing is above the rates of other leading answering services, they have a no hold guarantee that is bologna. Yes they wont put a client on hold once the call is picked up, but when it takes a company 6 minutes to pick up a call how could you? My marketing team recorded and listened to every call and not one was picked up in less than 2 minutes. I lost multiple leads that hung up before a call was ever answered by them. This never happened at my previous service. I was assured they were experiencing staffing shortages and it would be temporary. Hence the 60 days I stuck with them and gave them a chance. Multiple intakes performed incorrectly, call backs not made, I did not receive some of messages even though I have the recording, hold time was ridiculously long. Nevertheless, I am back with my old service and I am very happy. Do yourself a favor and dont always think the grass is greener on the other side. Seems like most services are having issues these days.

Date: 2 years ago

Review №45

Rating: 5

Outstanding phone service!

Date: 3 years ago

Review №46

Rating: 5

Great to work with! Communications are great, prompt, polite and can t wait to work with them again soon!

Date: 3 years ago

Review №47

Rating: 4

Date: 3 years ago

Review №48

Rating: 5

Really spectacular service. Back Office Betties has been great for us - they handle the phone professionally, so much so that our callers assume theyre right at the reception desk. But really, our staff is freed up to be more productive! And the service is remarkably versatile, allowing me to choose whether Im an guy or a mobile one. Really the best service of its kind Ive ever used.

Date: 4 years ago

Review №49

Rating: 5

As an answering service for lawyers, Back Office Betties is unmatched in customer service and quality client interaction. Sean has consistently followed up with me to ensure my satisfaction with the services and strives to give a phenomenal customer experience. Rates are reasonable and this is one invoice I am happy to pay when I hear of my clients experience with Betties.

Date: 5 years ago

Review №50

Rating: 5

I have used Back Office Betties (the Betties) for a couple of months. I am happy to say that their service is a life saver for anyone running a small business. The setup was easy, and would have been easier if I already used a scheduler to book appointments. After I set that up, the Betties confirmed my office hours, sent me a recording of the greeting, and gave me some pointers. What REALLY sold me on them was this: I have been a manager/employer for a long time and I always challenged my employees to answer the phone with a frown, but sound like theyre having the best day ever (Hint: its IMPOSSIBLE). The Betties ALWAYS answer my calls with a smile. Sean, who is my account coordinator, is always there for me if I need anything, and the small group of assistants who call in to me are both personable and professional. I also love sending the Betties an email to have them schedule a client. It is so convenient to ask them to book somebody, saving me time while presenting a professional experience. I really cant say enough about the quality of their service. The pricing structure also cant be beat. They dont charge you for spam or quick calls and they bill by the second rather than rounding to full minutes. They can complete forms that work with my intake and client management system and have a mobile site for on-the-fly call management, which is really handy! I cant say enough about Back Office Betties.

Date: 5 years ago

Review №51

Rating: 5

I m at a small law firm and we have been using Betties for 18 months. They are extremely professional and it s just like they are in my office. I love that they can schedule appointments and start the onboarding process. They have a great communications platform and are easy to work with. I highly recommend them.

Date: 5 years ago