HealthTexas Primary Care Doctors (New Braunfels Clinic)

Review №1

Rating: 5

Awesome people

Date: a month ago

Review №2

Rating: 5

Very happy with this clinic.

Date: 2 months ago

Review №3

Rating: 5

6 month check up.

Date: 6 months ago

Review №4

Rating: 5

Drs Bahr and Ely are both amazing professionals. Very easy going and make you feel relaxed during appointments. They are very well versed and knowledgeable in their craft. I highly recommend their expertise and services. I have included a picture of my cat though I usually just take her to her vet.

Date: 6 months ago

Review №5

Rating: 1

No direct dial number to NBTX office, you have to get in a push button roundabout to talk to someone who is not even in the office you visit. For some reason they do not give COVID vaccines but they do give the flu vaccine. When you ask why no COVID vaccine you get a shoulder shrug from Bahr, Ely and anyone else associated with the office. As soon as my fathers health will give me a minute I will be changing providers to someone with a local number and somewhere that offers a full medical menu for patients. The staff is amazing and works within the standards presented to them. Sounds like leadership needs to step up and provide medical support for their patients.

Date: 11 months ago

Review №6

Rating: 5

Big shout out to Tasha at Health Texas call line!!!! EXTREMELY HELPFUL!!! She took the time and listened to my problem after 4 calls trying to correct a problem she listened and double checked and was a great pleasure to speak with!!! I see Dr.Bahr in New Braunfels, Tx who is FANTASTIC!!! She needs to be praised for her great Work. I ll ask for her anytime I have to call!

Date: a year ago

Review №7

Rating: 1

I am writing this with a double ear infection. So, if the emotion seeps through a bit my apologies in advance. I had an appointment at 2:40p today and the last time I had seen my doctor they were at the walnut location. I drove to that location and made it by 2:40p only to see that it was no longer Texas health. I called to let the office know I was going to be late because there was classic new Braunfels traffic in my way. I waited on the phone for 7 minutes to see if they would even take me before I was connected to a representative that transferred me to another associate who let me know it was fine and she would let them know I was just running late. I walk in and the receptionist asks for my appointment time and when I answer her question a nurse from across the room loudly starts saying, no, Dr. Ely has a tight schedule l! No. Maybe 15 minutes, but not 20 no I explain that I went to the old location even though she wasn t talking to me -just about me loudly in front of me. She makes eye contact, smirks and basically laughs in my face. I guess it is kind of funny every couple of years a clinic switches locations back and forth. I wouldn t have driven over to be laughed at if they would have told me on the phone they weren t going to see me? There are ways to tell people who aren t feeling very well- no can do ma am! Back of the line! with a little bit of empathy. Anyways, let me wrap this up - so there I am not feeling very good at all with tears in my eyes because of the ya know excruciating pain, but they won t wait to ask the doctor if she can squeeze me in because it s Friday afternoon and I totally get it. People say the give out the wrong information, there are policies and at the end of the day we really aren t people just appointments. Side story: l really love this staff and I had got used to that old location. There was once a new nurse who could not find my vein to draw blood, which in my 34 years of life has never happened. I was basically a push pin cushion and she continued to stab away until I fainted. Woke up throwing up and didn t even complain because I knew she was just trying her best. Dr. Ely is so awesome I wasn t going to let one bad incident ruin my experience.

Date: a year ago

Review №8

Rating: 1

Went in for my appointment, out of refills for asthma & diabetes medicine. I was told that Dr. Barr would not see me until I paid a past due balance of $54. I was unaware of the balance, told them I could pay for my current visit & pay the small past due next week. If I had the extra $54, I would have paid it. I was told no, I could not see Dr. Barry or get my urgent prescriptions until I paid. Wow, I didnt think Dr. Barr would refuse treat a patient in need of care over a small amount of money that I would have paid next week.

Date: a year ago

Review №9

Rating: 5

Great staff and awesome NP. Easy access to appointments and their app is a game changer as I m just a text away from my Doctor!

Date: a year ago

Review №10

Rating: 5

Date: a year ago

Review №11

Rating: 5

Texas Health turned a 2 star rating into 5 star rating by working with me, understanding my complaint, and refunding my office visit money...read below to see what the original 2 star complaint was and you will appreciate the way they worked with me to resolve my issue... No complaints about the staff nor Dr. Bahr - really enjoy my visits. However, I need to warn everyone about something I believe is not ethical - My annual phsyical/checkup is FREE, but then they ask you to come in to review the results of bloodwork but thats apparently not part of the Physical, so I had to pay $111 (for a Tele-visit, not in person visit!!) . I told their Accounts Receivable department that it doesnt make sense that my Physical is free, bloodwork is free, but to review my results costs $111 (Due to me not meeting deductible yet)....this makes NO sense. Why didnt they forewarn me it was not part of my free Physical?? It just smells bad - a Doctor can schedule multiple follow ups knowing its going to cost you or your insurance every time...Please beware and ASK before they want to you schedule a Follow up.....I have a

Date: 3 years ago

Review №12

Rating: 2

Dr Bahr & PA are both wonderful but just like the last review, I have billing issues. My yearly exam & labs are free but bcse I expressed a concern over possibly having high blood pressure, all labs were charged specialty labs & I was charged out the whazoo. Ill pay it to be done but Im looking for a new PCP.

Date: 3 years ago

Review №13

Rating: 1

Dont spend your money here...the people here are rude and condescending...I left feeling utterly embarassed.

Date: 4 years ago

Review №14

Rating: 1

If I could give this medical practice 0 stars I would. Walked in 20 minutes before my appointment, after leaving work as soon as possible being a teacher. I was told I would have to reschedule because 20 minutes wasn t enough time to complete paperwork and get a room ready for my appointment. After teaching kids all day, feeling awful, fighting traffic to try and get there as soon as I could before my appointment, and walking into a completely empty office to be told there wasn t enough time I would never entrust my health to such uncompassionate people.

Date: 4 years ago

Review №15

Rating: 4

My husband and I have had good experiences here. We can get in to be seen quickly and appreciate the care we receive from Dr Bahr and PA Ely.

Date: 4 years ago

Review №16

Rating: 5

The staff here are great and Dr Collins is an excellent Doctor. He is very competent and always takes his time.

Date: 5 years ago

Review №17

Rating: 5

Love the staff. Always friendly and outgoing. Clinic is always clean too.

Date: 5 years ago

Review №18

Rating: 5

Great, Friendly, and Helpful

Date: 6 years ago

Review №19

Rating: 1

Date: 6 years ago