Smoothie King

Review №1

Rating: 2

I ordered ahead because I knew I was in a hurry, order was supposed to be ready at 2:42. There was only one girl working at first so I gave her grace. But then 2:42 came and went without my 1 drink being ready. During that time A man came in and ordered at the cashier and got his drink and left. Another man walked in and said he just placed his order online and he got his drink before Me as well. I told the girl but she just said it had been just her working but that doesnt account for why the drinks werent made in the order they were placed. I order ahead for a reason, Im usually on the go and its supposed to be a convenience. I would appreciate a follow-up.

Date: a week ago

Review №2

Rating: 5

Date: a week ago

Review №3

Rating: 5

Date: 3 weeks ago

Review №4

Rating: 1

Watery products and horrible customer service.

Date: a month ago

Review №5

Rating: 1

The people who work here are very rude and not welcoming. It felt very awkward. When I had a question about the menu they said I don t have time for this and I don t know the manager is the worst because you can clearly see he sets the tone at the store . On top of the the place was dirty and the shelf items were expired.

Date: a month ago

Review №6

Rating: 3

The smoothies and service were good it could use help with cleanliness.

Date: a month ago

Review №7

Rating: 1

If I could give this place 0 stars I would! HORRIBLE customer service unfortunately it s the closest one I have to my job so this is my only option. They never answer calls , when they do they talk to you like your bugging them , customer service is HORRIBLE. If you don t want to work find a job elsewhere I have gone to different smoothie kings in DFW area and this has to be the WORST place EDITING MY REVIEW Once again I ordered from here TWICE in a week and they messed up my order I HATE that I have to go here because it s passing through my commute to work or else I d go somewhere else I m gonna have to go to a different and make the drive because the employees here don t know how to read orders !!

Date: a month ago

Review №8

Rating: 1

Date: 2 months ago

Review №9

Rating: 5

Date: 2 months ago

Review №10

Rating: 5

Date: 2 months ago

Review №11

Rating: 1

I guess the food is okay: I didnt receive my order and no one will refund me my money. So dont order delivery from the Smoothie King app because NO ONE takes responsibility or accountability. I did what was asked and still no follow-up or refund Food

Date: 2 months ago

Review №12

Rating: 1

Don t waste your time going here. Staff is rude and place is disgusting. If you show up 45 minutes before they close they won t take your order.

Date: 2 months ago

Review №13

Rating: 1

I went to this location and the customer service is horrible. The location has gnats bad and the workers went yesterday was rude and not to mention it was 15 minutes to closing they had taken all of the canisters and had them sitting on the counter open and gnats hovering all over the ingredients and not even covered up.. just disgusting. Customer service was f so o bad And the gnats I left. Worker informed me they were taking cash only in shock so had cash, but if you know you got gnats and they landing all on the product your serving common sense should tell you be sure to cover it up I will never go to this location again in Mesquite on town East and it is right up the street

Date: 2 months ago

Review №14

Rating: 5

Date: 2 months ago

Review №15

Rating: 5

this place is good man I like the smooth I will let people know how good it is and you know I will love to have people to come in buy the smoothie

Date: 2 months ago

Review №16

Rating: 5

Love everything about this place from the people to the snacks to the smooties great service love love love

Date: 2 months ago

Review №17

Rating: 5

Great service

Date: 2 months ago

Review №18

Rating: 5

Date: 2 months ago

Review №19

Rating: 5

Date: 2 months ago

Review №20

Rating: 5

Date: 2 months ago

Review №21

Rating: 5

Date: 2 months ago

Review №22

Rating: 1

Flys on the food. Mean attitudes of employees and dirty environment. 0 stars didn t even order. Walked in waited 5 mins and walked out after seeing the disrespect and disgustingness

Date: 2 months ago

Review №23

Rating: 5

This location is absolutely terrible, I despise ordering from this location. I 98% order from their app and try to select a different location which doesnt work. Unfortunately it always shows pickup for my preferred location. I give up trying so yes, I ordered from this location . I wanted to take advantage of the $2 off promotion for the smoothie bowl that ends today 7/1/2024 and $3 cost for a refresher drink . The times I have gone in person to pickup an order is only because I happen to be in the area . My order is never ready on time . I have not received a pleasant warm interaction with my pickup. I can say after todays mishap from a online order through the app I am done with this location. Good customer service not excellent doesnt exist at this store . I honestly dont understand how they stay in business. When you are frustrated with your order they do not answer the phone . The outgoing message states that they are unable to answer the call and do not allow for voice messages to be left try your call later . Today received that dreaded message then tried again . I cant believe a male human being answered. I explained what happened with my order and asked if he could issue a credit refund / I used my debit card on my order . He acted like he didnt understand and wanted me to call someone else anyone other than there . I noticed after a short time I didnt hear him on the line . I looked at my mobile phone to see it was still timing the phone call. Prior to me disconnecting , I said not sure if you are speaking to your supervisor or just put the phone down but this isnt the end of this situation. I did try calling the Uber driver assigned to deliver my order. His name is Antony K. his name and contact number were given to me via text to contact with any issues . I called seconds after not finding my order at my front door . The estimated delivery time was 14:06 / 2:06 pm . The delivery notification text came through at 2:16pm on my phone ststing to grab my order at my front door. . After no contact received via phone , I also sent a text to the Uber driver which wasnt acknowledged or responded to either . I reached out to another store who actually answered their stores line . Camille listened with compassion . While I was on the line , she called the same location I ordered from a male employee answered when she asked for his name he went ghost saying he couldnt hear her and disconnected the line . She found a franchise number which she gave me as she couldnt tell if that store was a franchise or not . Next person I spoke with at the franchise number given to me by Camille was also compassionate . Terilee said she would finish the money request for me for this location . She advised that if I havent heard back from this store in 24-48 hours to feel free to contact her back . Having compassion and sympathizing with me was felt by Camille and Terilee bravo to these two young ladies . I pray that this ends with a good resolution for me .

Date: 3 months ago

Review №24

Rating: 2

Ordered a pb bowl online and when I picked it up there were a lot of nats in the store. I know nats are out this time of yr with the heat but man, there are things you can buy to help get rid of nats. Then when I got home I noticed I didn t have bananas in my bowl which it comes with them

Date: 3 months ago

Review №25

Rating: 5

Deshaun was very helpful, look for him for great service

Date: 3 months ago

Review №26

Rating: 1

Bad service and slow service!! This white boy with a beard was very rude! Please fire him

Date: 3 months ago

Review №27

Rating: 1

Ordered a drink set for delivery on 6/14/24 and the ordered item was marked complete and delivered, however it never showed. I reached out to their corporate office for a response and refund not just once but twice. They never returned with any correspondence. I sent several screenshots of the order including the order number along with the amount charged as well as the texts received, from the delivery driver, stating the delivery driver was on their way then once again stating they had delivered the order. That was incorrect. They use a 3rd party delivery service (Uber) and Uber claims no responsibility for any missing orders and tells you that you need to reach out to the restaurant that you ordered from and if you call (during business hours) you get an automated voicemail stating no one is there to answer the phones and you are not able to leave a message. If you email their corporate office you will receive 0 response. The time before last, I had ordered, yet again, and while the delivery driver did show he proceeded to argue stating that I had only ordered 1 drink rather than 2. Shortly after realizing there were, in fact, missing items. The driver did return to the restaurant to retrieve the missing item(s) however the order was incorrect and missing at least 1/2 of the ingredients and additions. I decided to make the trip to attempt to correct the order as it wasn t cheap. I wasn t able to find a single place to park since their parking lot is quite awful and opted to find alternative parking elsewhere and was able to get ahold of a crew member (he was pleasant). I let them know what transpired and asked if they were able to remake the items. The order had to have been taken down mentally, rather than physically, as it was incorrect as well and missing most of the ingredients. They did return, once again, in attempt to correct the order back in the restaurant but unfortunately the order was still missing many things that were all of additional charge and the incorrect size was given. At that point, the escapade had taken roughly around an hour (overall) and I threw in the towel and decided to just leave with the latest ones given. I will not be returning to this location and I m not sure if I ll be going to any other location. This was just a bad experience overall. Parking: Parking lot is shared with other establishments and quite small so parking is pretty much next to none on most days. The bank that is situated beside will typically back up into the street especially on weekends and will make it incredibly difficult to get into the parking lot. The design of this parking lot is not great.

Date: 3 months ago

Review №28

Rating: 1

This location is unprofessional, and not attentive at all. I ve ordered They re chocolate covered almonds from DoorDash multiple times for multiple orders and they have not given me my almonds that I pay money for. And if y all scumbag location, doesn t have the almonds don t list them theifs.

Date: 3 months ago

Review №29

Rating: 1

No professionalism . We ordered before everyone and 8 ppl got their orders before us . No urgency at all . Lack work ethic . Manager needs to rethink staffing criteria

Date: 3 months ago

Review №30

Rating: 1

I placed an order in the SMOOTHIE KING APP. Only half of my order arrived and the driver refused to go back to get it. I called the store and the guy refused to refund my money saying I need to call uber eats...I ORDERED THROUGH THEIR APP AND NOT UBER EATS. I had to come back after a 12 hour hospital shift to get the order I placed at 1130 am. I get to the store NO APOLOGIES AND THEY ACTED LIKE IT WAS MY FAULT. The gag is this the ORIGINAL order was still in pickup area from 1130am at 730pm. WOW! It shows how much attention is being paid at this location. NEVER AGAIN!

Date: 3 months ago

Review №31

Rating: 4

The service and the smoothie were on point. The parking on the other hand is terrible.

Date: 3 months ago

Review №32

Rating: 5

I stopped by this place just because it had a wonderful Bogo deal. If you re like me and you prefer drinking smoothies over a overfilling shake, try their angel food. It is amazing strawberry banana flavor. There s also so many additives that you can include such as whey, protein, or extra fruit varieties, I always order on the app and get the best deals. Not to mention you avoid the long lines. This place was really nice and clean and the staff were amazingly. You will find long lines during peak hours so like I said, make sure you use the app when placing orders this will save you at least a good 15 minute wait.

Date: 4 months ago

Review №33

Rating: 1

Rude customer service and absolutely no consistency in smoothie flavors. The smoothies always taste different as if the employee just eye balls the ingredients going in the smoothie. I m not one to ask for a remake but sometimes the taste is just unbearable.

Date: 4 months ago

Review №34

Rating: 1

Date: 5 months ago

Review №35

Rating: 1

Drove 20 min to the store to be meet with no in store orders with zero customers. people pulling left and right but can t order. lost my business!!!

Date: 5 months ago

Review №36

Rating: 1

I ordered from here a while ago and had a bad experience but still decided to give them another chance. The customer service is horrible, when you walk in the workers don t even look at you. I ordered 2 bowls and one of them had more granola than açaí. The açaí was so watery.

Date: 5 months ago

Review №37

Rating: 1

Absolutely the WORSE customer service ever! My bowl was halfway empty and I mentioned it to them and he gave me an attitude I was given more of the product to make up for it which was great but he didn t stop there, he was talking mess as i was walking out about me. Seriously?!!!!!! Food

Date: 5 months ago

Review №38

Rating: 1

Have an attitude with customers and are very lazy and don t want to do their job always say they don t have the ingredients don t come here they are wasting your time.

Date: 5 months ago

Review №39

Rating: 1

We walked in and these two boys said we re taking online orders and me, my dad, and my cousin walked to see the menu and one of them said bro don t listen . That is very unprofessional and rude.

Date: 5 months ago

Review №40

Rating: 1

me and my uncle walked in and there were 2 people behind the counter, they had said something but we didn t hear them and then they said Bro dont listen that is extremely unprofessional and we just left.

Date: 5 months ago

Review №41

Rating: 1

Went there on my lunch break on 4/3/24 at 11:15 to get a smoothie and it was only one cashier working. Two other guys as well. Four other customers are in front of me and it took them literally 6 to 8 minutes to get to each customer. After Standing there 10 minutes just waiting I left. Thats very poor service and want be coming back.

Date: 6 months ago

Review №42

Rating: 1

Date: 6 months ago

Review №43

Rating: 1

Very very poor customer service. The lady at the counter never acknowledge me. Never even looked at me. I asked if she was ready to take my order she said yea.

Date: 6 months ago

Review №44

Rating: 1

Lady in the front was rude and when getting my order was all stained and not cleaned up had to put Towel on the bottom not to stain my car

Date: 6 months ago

Review №45

Rating: 4

I m not a huge fan of peanut butter, but I seen this was viral on tik tok so wanted to give it a try. It was pretty good, I want to try it again but with honey on top!

Date: 6 months ago

Review №46

Rating: 1

Couple of goofballs handling money going outside with the same gloves that they use to prepare food

Date: 6 months ago

Review №47

Rating: 2

They gave people who came after me their orders! I ordered OLO and still had to wait 20 minutes! They were asking if I even paid because they didnt get my order and even questioned if my email of the order was real like seriously? Im gonna come steal some smoothies? Wont return to this location. The older man with the navy blue however was real nice and hes the one that got my order rolling.

Date: 6 months ago

Review №48

Rating: 1

I order a 20 oz smoothie at 641pm, 654pm no smoothie and they hadnt even started on my order. 3 people including myself walked out without a smoothie because of lack of effective communication. There is a price difference on the smoothie bowls. The counter tops are nasty and a health violation. Last time ever coming here.

Date: 6 months ago

Review №49

Rating: 1

Hello, I believe this location could use some edification. Upon visit as you walk in there s a slight smell of old mop water. The floor could use a broom. Last but most importantly. The customer service was not a great experience. While waiting on my order I visually notice the staff playing and not prioritizing business. Mostly talking amongst each other and not efficiently and effectively working amongst each other to get the order out in a timely matter.

Date: 6 months ago

Review №50

Rating: 5

Date: 6 months ago

Review №51

Rating: 1

The hispanic girl and the african American guy were rude to me! They were making faces and were acting like they didn t understand what I was asking. They really made me feel bad. This is the last time I come to this place . (I came on 2/29/24 at 5:40) Food

Date: 7 months ago

Review №52

Rating: 1

They don t pick up calls and they are very rude. There was no safety seal on my delivery order nor there was a straw

Date: 7 months ago

Review №53

Rating: 3

Ive order the SAME smoothie forever. The last two have been just awful! Watered/Milked down, absolutely flavorless! Taste like a 32oz cup of milk, extremely disappointed and WILL NOT go back! Tried calling to speak before this review, but they dont accept calls.

Date: 7 months ago

Review №54

Rating: 1

Lots of people waiting in line during lunch. I was in line about 30 min. The person taking orders was on the phone the entire time trying to do everything with 1 hand. It was obvious it was not a customer ordering. It was personal call. She had no regards for the people waiting in line. I

Date: 7 months ago

Review №55

Rating: 1

Rude people in the mornings to bad is the only location near by

Date: 8 months ago

Review №56

Rating: 1

They refused to sell me a smoothie bowl 1 hr and 40 minutes before closing. I asked why and they said they needed time to clean and if I ordered one, they couldn t clean before close. This is ridiculous. If you close at 9, you should serve until 9 and not stop at 7:20. This is not the first time I have come to this smoothie king and they stopped serving and closed early.

Date: 8 months ago

Review №57

Rating: 1

Wow! Terrible experience here and will not be going back. My husband and I drove 30 minutes to go to this smoothie king tonight and arrived at 15 minutes prior to closing. When my husband walked up to the door there was a young girl with dark hair standing outside the door who appeared to be flirting with a guy. My husband walked up and asked if they were still open.. the young girl was so unprofessional and told him no we are not open anymore I decided to close early tonight because I had a lot to do/clean up. She then went inside and rudely slammed the door on my husband! I was in the car watching this unfold and I couldnt believe my eyes or how unprofessional she was acting. Employees should not be closing the business early at their own discretion. Clean up is not included in the hours that a business operates.. that is why they call it the closing shift. I am shocked she was hired with this attitude. No apology either, not even once!

Date: 8 months ago

Review №58

Rating: 4

Date: 9 months ago

Review №59

Rating: 1

This location is a mess. The workers are very rude . Msg to the workers if you have somewhere else you would like to work, please go find another job

Date: 9 months ago

Review №60

Rating: 5

Always great

Date: 9 months ago

Review №61

Rating: 1

This Smoothie King location is a redneck hot mess. I get my hopes let down every time I visit this particular location. My drink is never made correctly I mean never because I have to back and correct my order. It could be they forgot to add a menu listed ingredient or my drink tastes more like ice than food. I ve had better service and smoothies with other locations. The employees look miserable like they re forced to work. I don t like putting people out work but these kids got to go and I mean all of them. They all don t care about professionalism it doesn t matter the time or day. The culture screams IDGAF attitude.

Date: 10 months ago

Review №62

Rating: 1

I frequent Smoothie Kings across the DFW area my favorite locations being the one in Forney off Hwy 548 across the street from the Kroger and the one in Arlington off South Cooper those guys rock as you can see from their reviews. I was on this side of town today and I found this location which was BY FAR THE WORST SMOOTHIE KING EXPERIENCE IVE EVER WITNESSED !!!!! There where two individuals there (female) that did not say a word to you when you walked in the door and from the looks of it they are not trained correctly as it took them 10 plus minutes to make orders when it was by far the least not busy. One of the workers caught a attitude when asking me a question over a active blender that I could not at all hear what she was saying and when I asked her to repeat herself several times she caught a attitude saying You see me pointing to the cups and I asked do you want a plastic or foam cup which was very odd because no one ever asked me that before and it was the worst smoothie I ever had from a Smoothie King !!!! From the other reviews on here and what I personally experience this is a poorly ran and very ghetto location and if you are reading this you have been WARNED !!!!!!!

Date: 11 months ago

Review №63

Rating: 2

When you enter the establishment it reeks of mop water. As pricey as this place is it shouldn t smell so foul. Gnats flying around. The dark chocolate, milk chocolate nuts had the appearance of stale product. Mark it down or replace it. Ugh I come here because it s the closest to me. Smh do better

Date: 11 months ago

Review №64

Rating: 2

Why does this place NEVER answer their phones? My friend surprised me with my favorite smoothie today, but it tastes horrible. I ve been trying to call them for a replacement tomorrow, since I live 20 minutes away and don t feel like driving all the way back for a replacement tonight, but no one is answering their phones, as usual. This drink is too expensive to just throw it away. What horrible customer service.

Date: a year ago

Review №65

Rating: 2

Rude very rude its a older lady dont know if shes the manager but her attitude is nasty especially when they get behind and u ask questions. I just left from there

Date: a year ago

Review №66

Rating: 5

I love this smoothie king so much no other place can get my order right like this place, its always fast service and the workers are friendly, always ordering from here

Date: a year ago

Review №67

Rating: 2

I waited over 20+ minutes after the pick up time for my online order and watched walk-ima get their orders before me

Date: a year ago

Review №68

Rating: 1

Bad service. The team was young & not organized. Not even in uniform. They dont even call out ur name or ask for ur name. They just leave it in counter for ppl to grab. Its so unorganized & frankly I wouldnt recommend this location for anyone who is impatient.

Date: a year ago

Review №69

Rating: 1

Slow

Date: a year ago

Review №70

Rating: 1

Cleanness is not the priority here, Smells funny and very dirty place. Not coming back.

Date: a year ago

Review №71

Rating: 1

ive been ordering the same smoothie from smoothie king by my place for many years. 3 times ive tried this location and its literally AWFUL. water and ice with minimal ingredients. they always say that theyre following the recipe but only at this location is my go-to smoothie trash. im guessing theyre using half the ingredients or less than the recipe calls for to increase profit margins. its truly a joke. wheres your QC smoothie king corporate???

Date: a year ago

Review №72

Rating: 1

Super dirty. Smoothie was very watery. Well not be coming back

Date: a year ago

Review №73

Rating: 2

No customer service skills, bathroom and the store is really dirty and gross.

Date: a year ago

Review №74

Rating: 1

I ordered through Uber Eats. My order was postponed for almost an hour then cancelled, TWICE. Without explanation. The store is less than a mile away. I would have picked it up but I am unable to leave work.

Date: a year ago

Review №75

Rating: 5

I love the Vegan Nutty Super grainy!!

Date: a year ago

Review №76

Rating: 1

I honestly don t know how this Smoothie King is still in business and actively running. I have gone multiple times to give them the benefit of the doubt because of the staff shortage. However, I cannot justify the terrible service I receive every single time. My most recent experience occurred just 5 minutes from this post. The gentleman preparing my drink did not even appear to actually work here. He did not have on any sort of uniform and was wearing SpongeBob shorts and a casual gray shirt. How could I address the person that provided such service, if they do not even have a uniform and much less a name tag. And not to even get started with my drink. I ordered a strawberry pineapple smoothie and it tasted like straight protein powder. I wish it would be possible to get in touch with a manager or supervisor of some sort because this is unacceptable and getting out of hand. Please do better, I understand I am at fault for giving this site so many opportunities, but there are way too many health code violations that I cannot keep my concerns to myself. In addition to warning the public with my review, I will also be contacting the Texas Department of State Health Services because it is clear that management does not listen to the previous complaints.

Date: a year ago

Review №77

Rating: 1

I go every morning I just wish they could do drive thru so I don t spend 30 mins every morning

Date: a year ago

Review №78

Rating: 1

I have been to this store atleast 5 times. The floor is always sticky, chairs broken. The customer service is nonexistent. My most recent visit, I ordered an acai bowl. The two gentlemen working both had shoulder length locs/dreads. Their hair was not pulled back so as they looked down to prepare my bowl and others smoothies, hair draped over their faces and hung over the food. Strawberries on my bowl werent fresh, rotten and liquified.

Date: a year ago

Review №79

Rating: 1

I ordered online like I always do, not to waste time and be in and out as to my lunch is very short as it is. The young employees there are very unprofessional and work slow the guy there gave me the wrong drink size I paid for a 20oz he gave me a baby size cup even after showing him my online order which I had waited 20 minutes and nobody was making it or had even checked on me to see if I needed anything never going back horrible service

Date: a year ago

Review №80

Rating: 1

Having high school employees with horrible customer service and horrible work ethic is not the way to run business! Great customer service = success

Date: a year ago

Review №81

Rating: 1

Normally when I order my smoothie they are great. This was my first time ordering from this Smoothie King in Mesquite. It was HORRIBLE. The young man didnt seem to know what he was doing. I want be back to that store.

Date: a year ago

Review №82

Rating: 4

Date: a year ago

Review №83

Rating: 1

Its really sad that when I walked into this business it was a very young crew who gave bad service then to make matters worse the young man behind the counter was eating the fruit in front of customers. No only am I not going here again Im contacting management. DO NOT EAT AT THIS LOCATION!

Date: a year ago

Review №84

Rating: 5

Date: a year ago

Review №85

Rating: 2

I like smoothie king and all but if I m paying extra money to get a smoothie delivered. A straw might help when it comes to drink it. This might not seem like much depending on your point of view. But if I m paying extra money I d expect what I ordered. I wouldn t recommend deliveries from this location, I ve given them a few tries but it doesn t seem like they care.

Date: a year ago

Review №86

Rating: 1

Me and my friend ordered a fruit bowl and all the employees kept goofing around. We waited over 30min for our fruit bowl and just to get a water down bowl as soon as we opened it everything was spilling. Worst customer service and when we asked about our bowl all they had to say y all don t see us struggling to make them with very rude Attitude and they all huddled up and started laughing about it. 5/7/23 @ 2:31pm till 3pm

Date: a year ago

Review №87

Rating: 2

They really should not have nothing but teenagers working. My order was done incorrectly

Date: a year ago

Review №88

Rating: 1

Walked in around 1:30pm today. No hello as I walked through the door instead all 3 employees was having a very loud rambunctious conversation using curse words paying no attention to the customers. Didn t ask can I help you no nothing so I left this the second time this has happened. First time I stayed to get a the new bowls with bad fruit my bananas was brown blue berries mushy. Will not return. Get some employees who care about the product they putting out and cut out all the cursing where the entire store can hear you

Date: a year ago

Review №89

Rating: 5

The morning shift manager PJ i Believe does great work!!! Very dependable, efficient and kind. He is patient and super awesome by mind going the extra mile via the customer. Thank you so much sir. Smoothie was delicious!!!!

Date: a year ago

Review №90

Rating: 2

Date: a year ago

Review №91

Rating: 5

Date: a year ago

Review №92

Rating: 1

So long to this Smoothie King on Town East located in Mesquite Tx. They hired high school/college kids who do not know how to make anything. I am disappointed. Everytime I go they have to re-do my smoothie or give me my money back.

Date: a year ago

Review №93

Rating: 2

This place is so dirty everything looks dirty.

Date: a year ago

Review №94

Rating: 1

Mane i went to smoothie king yesterday all the employees look 15 years old they up in the building not fixing smoothies right mane can yall please get rid of the rugrat kids up first they were all giggling saying my card decline but didnt let me kno the lil girl didnt push somthing right so they tried to embassies me mane i dont play with kids an then the lil rugrat girl couldnt even find MANGO KALE ON THE RESISTER GOOFBALL AN MY SMOTHIE THAT I PAID FOR WASnt even right made my stomach hurt bad smoothie king yall help me

Date: a year ago

Review №95

Rating: 1

They need the old employees back this place has went down hill tremendously I loved both of the ty s (ty) and (tyshonda) they were so sweet and worked like a team the employees that are in the store now are awful i ve been coming here for years and i slowly see it going down hill everyday bring back the old staff from 2020 it will save your store

Date: a year ago

Review №96

Rating: 1

I thought a smoothie was suppose to be smooth! Employees with attitudes, dirty facility. Just awful

Date: a year ago

Review №97

Rating: 1

This location is horrible. They always get my order wrong. If I order online its never ready for pick up or they are closed. Sometimes you can pay with your card. Days you can not pay with the card they tell u to order through the app in front of them. I rather drive to the Forney or Casa Linda locations. They care about their customers and get the orders correct.

Date: a year ago

Review №98

Rating: 1

Management needs to staff better and train up the workers. It s ridiculous now.

Date: a year ago

Review №99

Rating: 1

Date: a year ago

Review №100

Rating: 2

So sad about this store! I used to go a lot for the same Large smoothie for work because is so tasty. But sadly I havent came back here no more because yall hired younger highschool girls that dont care! and I ask them simple questions. Whats yall favorite drinks here? I was being so nice to them even tip them! And worst was she look at me roll her eyes and angry work on my smoothie slide it angry and ignore me. And other customers saw that while they were waiting and on the line. And she just look at me didnt say nothing. While other 2 employees laughing hiding in the back using their phone and laughing. I left shock because I dont know whats up. So I was so kinda confused. Thank u smoothie king for your tasty drinks. but the employees eeehh.. careless This happened last month.

Date: a year ago

Review №101

Rating: 1

I ordered my 32 oz Nutty Grain Smoothie but after seeing the young man sneeze over the smoothie area and wipe his nose with his bare hand and not wash his hands, I decided not to drink my smoothie this was around 6:20pm this evening. It grossed me out.

Date: a year ago

Review №102

Rating: 1

WORST SMOOTHIE KING EVER

Date: a year ago

Review №103

Rating: 1

No bathroom for customers

Date: a year ago

Review №104

Rating: 5

Mike and Mike greet you while making your smoothie fast. Good service!

Date: a year ago

Review №105

Rating: 5

Just left, the staff is very professional. I ordered online and they had it ready much faster than the app said it would take. The team on duty M and M Thanks guys

Date: a year ago

Review №106

Rating: 1

They ain t fill it up all the way

Date: a year ago

Review №107

Rating: 1

I order 2 smoothies and they only send me 1, and i payed for 2

Date: a year ago

Review №108

Rating: 5

Excellent!!

Date: a year ago

Review №109

Rating: 1

This is food. Why these women hair not pull back hair all in the smoothie.. hair have so much bacteria.. this is contamination.. surely the Health department will be notified

Date: a year ago

Review №110

Rating: 1

Ordered a lemon ginger spinach smoothie and asked for it to be double blended and they didn t and it left fruit and veggies with ice chunks in it. I shouldn t have to be chewing my smoothie.

Date: a year ago

Review №111

Rating: 1

Getting pretty tired of the smoothies that aren t even close to full. Bought 3 smoothies, not a single one of them even close to filling the cup.

Date: a year ago

Review №112

Rating: 1

Date: a year ago

Review №113

Rating: 5

Very Good Shakes

Date: 2 years ago

Review №114

Rating: 1

I saw rotting fruit mixed with good fruit in the back with flies over them and smoothies were still served along with understaffing every time I go in its nothing but maybe 2 high school girls who obviously arent ready to run the store there is never a manager around and often times I have seen it being just one person and its still not a manager I dont know who the owner is but they clearly dont care about the customers or the workers

Date: 2 years ago

Review №115

Rating: 1

tom the manager is very unprofessional and rude to the customers and staff, he talks to the staff very inappropriately especially the younger girls it explains why the smoothies are never good or fresh and why it s dirty all the time and there s bugs and flies everywhere he s obviously hiring with one thing in mind and it s not the business for sure

Date: 2 years ago

Review №116

Rating: 1

Rude workers at mesquite location

Date: 2 years ago

Review №117

Rating: 2

Normally the smoothies are great but the staff tonight, they were absolutely HORRIBLE!!!

Date: 2 years ago

Review №118

Rating: 4

Date: 2 years ago

Review №119

Rating: 1

Rude and bad smoothies. Will never never come here again

Date: 2 years ago

Review №120

Rating: 4

Date: 2 years ago

Review №121

Rating: 1

they prioritize the to go orders first instead of the people inside and i do not even get acknowledged. I ended up leaving but was very upset because i did not buy a smoothie i have been craving. I might not come back to this location again just for the lack of customer service.

Date: 2 years ago

Review №122

Rating: 5

Awesome service

Date: 2 years ago

Review №123

Rating: 4

Date: 2 years ago

Review №124

Rating: 5

Date: 2 years ago

Review №125

Rating: 5

Ty is beyond amazing! I have been going to this smoothie king for a couple of years and they have never let me down

Date: 2 years ago

Review №126

Rating: 5

Best customer service I ever had at smoothie king and also had a dime working in there

Date: 2 years ago

Review №127

Rating: 1

I HATE THIS LOCATION SOOOOO BAD!!!VERY POOR CUSTOMER SERVICE!! WENT IN TO GET A SMOOTHIE AND ITS ALWAYS SOEMTHING WRONG PER USUAL! BALD HEADED WORKER WAS SOOOO RUDE AND NONCHALANT... WORKERS HERE ALWAYS HAVE AN ATTITUDE.NEVER LOOKING PRESENTABLE.THIS LOCATION SERIOUSLY NEED A NEW DISTRICT MANAGER OR MANAGEMENT TEAM ALL TOGETHER. THEY CLOSE EARLY. OPEN LATE. MACHINES DONT WORK.. ONLINE ORDERS ONLY(WHY WOULD YOU NEED AN ONLINE ORDER ONLY FOR A SMOOTHIE) IVE TRIED SO MANY TIMES WITH THIS LOCATION. IM NEVER COMING BACK! I WISH I COULD SELECT NO STARS! THIS LOCATION GIVES SMOOTHIE KING A BAD NAME!

Date: 2 years ago

Review №128

Rating: 1

Unfortunately the reviews are true. Very rude staff, throwing blenders around and blasting unprofessional music. The smoothies were also not palatable and we ordered what we always do at another location. One of the two smoothies tasted like rotten fruit.

Date: 2 years ago

Review №129

Rating: 2

The staffing has went down totally. While I was giving my order the lady saw her friends walk in and she yelled out HEY BITCHHHHHH!!! Like shrieking to where it startled me and the older woman waiting in line behind me. Then she asked them what they wanted to drink. The lady behind me was looking very confused. She fid not even complete my order by taking my payment. She went to the back and another girl came out and completed my order while the other lady went to go make her friends drinks. I hope they paid. If not that location is probably loosing more than gaining right now.

Date: 2 years ago

Review №130

Rating: 1

This is my 3rd time in this particular location. I had 1 great experience with a guy working alone and 2 bad experiences 1 with a girl working alone and today 2 girls working Girl working alone never greeted me or the gentleman who walked in behind me. After 3 minutes I left. Today your card reader isnt working. I left to go get cash, I looked in before opening the door and one of the girls was having a temper tantrum about something maybe because I came back. She walked to the back saying hello as she disappeared. 3 minutes passed before someone appeared and took my order. Ive read your reviews and your promises to fix it. The labor market is rough right now. You are probably just happy they show up for work each day. I hate this, Id almost rather have a ICEE than patronize this place again. I often wondered how Smoothie Factory only 1 block away stayed in business with Smoothie King so close, Its customer service. Was not offered the BOGO nor was I offered the upgrade for a $1.

Date: 2 years ago

Review №131

Rating: 1

2 black teenage girls working at a time lied to me that their system ain t working I gotta order online so I went back to my car and ordered it online. When I walked in again there are 3 customers in line and their system is working completely fine. When I confronted them they got angry and refused to serve. Regardless because of my online order I got my drink. Owners pay attention to what your employees are doing, this is very disappointing and dishonesty in business.

Date: 2 years ago

Review №132

Rating: 1

Bad customer service

Date: 2 years ago

Review №133

Rating: 1

I request 2 32oz , they give me 2 20oz I obviously tell them they just add ice and blend them horrible horrible taste... not coming back here for sure

Date: 2 years ago

Review №134

Rating: 5

Phil and Ty always remember my order and are always professional and courteous. In this day and age of horrible customer service these guys are the exception. Will always come back to this place for my smoothies

Date: 2 years ago

Review №135

Rating: 1

Website lookup straight up said that on Memorial Day closing at 9 pm so we went. lights on customers in the store and she said we re closed today said really what time did you close she said 7 I looked down at the time and it was 730 so she did not serve us so I went back out to my car to double check the website and it s straight upset Memorial Day 9 PM so I went back in and told her and showed her and she said ma am I m not about to argue with you I said that s OK I ll just call corporate I mean you re already 30 minutes past closing already serving customers why not serve two more especially if your website says what it said!!!!

Date: 2 years ago

Review №136

Rating: 5

i fw it. from one location (rowlett) to another yall doing well. keep it up, those 2 ladies working 5/26 at noon were fast and made it perfect.

Date: 2 years ago

Review №137

Rating: 1

Absolutely horrible customer service. If I could give 0 stars I would. Felt as if I was a bother to even come there to try them out! Very unpleasant staff to be the face of an establishment. Definitely won t be returning to this location.

Date: 2 years ago

Review №138

Rating: 5

Phillip and Ty are absolutely outstanding. This store is blessed to have such remarkable amazing people to represent this Smoothie King in Mesquite.

Date: 2 years ago

Review №139

Rating: 5

Absolutely love this location! Ty is Absolutely fabulous! She always greets me so warmly and is always on some awesome boss status! Definitely come by and see my girl Ty! Shell make you smile and make your smoothies to perfection!!

Date: 2 years ago

Review №140

Rating: 5

Date: 2 years ago

Review №141

Rating: 5

I m at smoothie King all around DFW near daily and this is always my favorite place. They make the best smoothies and the staff are always incredibly friendly and engaging (especially the GM and Phil). Thanks!!

Date: 2 years ago

Review №142

Rating: 5

Date: 2 years ago

Review №143

Rating: 5

The hulk was amazing

Date: 2 years ago

Review №144

Rating: 1

First experience at a Smoothie King... first we were barely greeted by a rude girl with hair all in her face. Online orders only. Okay, Ive never been to this establishment before.. turned her back from us and continued making orders. Quick Google search showed us how to order. Floors were disgusting, multiple ppl came in after us and were greeted the same. One woman came in from the parking lot with her mid section showing and holes in her pajama bottoms, sat her purse down and immediately starting making orders. Thats okay, we didnt need you to wash your hands or anything. Lastly, the MUSIC was so loud and very vulgar language and explicit words. We will not be back. The owner needs to seriously clean this place up.... you dont spend all that money opening a franchise for it to go to trash.

Date: 2 years ago

Review №145

Rating: 1

By far the worst smoothie king I ve ever been too..I did an online order for pickup at 11:30 paid for it, got there around 11:25 door was locked and a sign on the door that said closed due to weather 2/24, today is 2/25 I live right down the street so I came back on my last break and told them what happened no apology STRAIGHT ATTITUDE I told them what kind I ordered one of them said well I don t even know how to make that I tried to explain to the other girl that the door was locked, so I went back home she said I know I locked it clearly management does not care, because this isn t the first time they ve been rude..but it s the last I won t be back

Date: 2 years ago

Review №146

Rating: 1

First time coming to this location and it will be the last time....customer service is poor and the girls that work there are VERY rude. On top of all the rudeness they dont even know how to make the shakes correctly.

Date: 2 years ago

Review №147

Rating: 1

So, go into the store for a smoothie about 30 minutes before closing and notice employees mopping the floor...to my surprise Im told that they are closed because they simply ran out of strawberries and bananas...so if Im not mistaken there are more than two fruits in nature not to mention available in this store as an option. I had bad service with an attitude the last time I visited...Yep, Im done with this location, service here is an absolute insult to the other store working hard to provide great service and are simply not worth me wasting my money!

Date: 2 years ago

Review №148

Rating: 1

The ladies are very rude.. she asked how can I help you and then walked away.. is it me or are we not in the middle of a pandemic? WHERE ARE THIER MASK? this location should be closed ,I will keep driving to Irving to get my smoothie...

Date: 2 years ago

Review №149

Rating: 1

They are open but are refusing to take orders. Wouldnt recommend stopping here as its a waste of time

Date: 2 years ago

Review №150

Rating: 2

While the smoothies are good I somehow walk in Everytime when something seems to go wrong. Weather its the system or not having the ingredients this place is never ready for business. Then when their machine swipes your card and makes payment then you pull it out to early you have to reswipe which means they charge you again. This place needs workers who are trained because they always seem incompetent

Date: 2 years ago

Review №151

Rating: 1

I work customer service , so I know how easy it is to be nice to a customer or at least welcome them , the employees are so rude ! I expect the worst every time I go

Date: 2 years ago

Review №152

Rating: 1

Date: 2 years ago

Review №153

Rating: 1

The customer service here is always poor! The manager seriously need to get new employees with friendly faces and positive attitudes. I went in today at 2:06 to order smoothies for my sister and I. There is a sign on the door that says closed for a few minutes. I went to wait in my car, came back at 2:31 and the sign was still on the door. I went in anyway to see what was going on. The ladies told me that they were closed because they didn t have anything prepped due to short staff. Which is absurd being that there are four of them there. Myself and other customers walked away unhappy. What a waste of time!

Date: 2 years ago

Review №154

Rating: 5

The Smoothies are super tasty and every product is natural and high quality. I just would recomend they use less sugar

Date: 2 years ago

Review №155

Rating: 1

All of the staff is very rude including the so call supervisor. They never makes my smoothie correct. They all act like little kids. The owner needs to hire new staff cause the one s he have there now needs to go. ASAP.

Date: 2 years ago

Review №156

Rating: 5

Very clean with prompt service.

Date: 2 years ago

Review №157

Rating: 1

Date: 2 years ago

Review №158

Rating: 1

I went there today in the morning & the lady was beyond rude! &&& I remember the last time before today one of their workers was cussing out a customer I m taking my business somewhere else tired dealing with people that don t want to do their job!! Don t go here!

Date: 2 years ago

Review №159

Rating: 5

Date: 2 years ago

Review №160

Rating: 4

Date: 2 years ago

Review №161

Rating: 1

Date: 3 years ago

Review №162

Rating: 1

I went to get a smoothie (09-27-21), it was like 8;42 at night and the two black ladies who were working in that moment told me We are NOT PREPARING NOTHING IN THIS MOMENT..WE ARE GOING TO CLOSE.. but you can read the schedule at door say monday to friday until 9 pm...I want the MANAGEMENT of this place know what kind of employees they have working in this place...If they dont want to work leave the position for another people...I dont want to comeback to that place!!!

Date: 3 years ago

Review №163

Rating: 5

Date: 3 years ago

Review №164

Rating: 1

Just literally walked in to no one in the front. I waited 2 minutes before tapping the back employee door only as I wasnt acknowledged at all. Well huge mistake to do so because the rude girl comes from the back with attitude telling me I didnt havevto tap on the door as they had heard me come in, but yet I wasnt acknowledged & stood there for 2 minutes. I nicely said I was just making sure they were aware that they had a client so the rude employee began to curse me out. She must be upset she has to work so yup I had to let her have it too. Bad business for owner to have lazy rude people serving clients. She didnt even care to take my order she just walked to the back still cursing me out.

Date: 3 years ago

Review №165

Rating: 5

Date: 3 years ago

Review №166

Rating: 3

Their working with no labels so which one its mine. My daughter bought 2. I have high blood pressure I cant drink any caffeine. My daughter ordered hers with green tea so when I ask the workers none of them cant tell me which one its mine.

Date: 3 years ago

Review №167

Rating: 3

Its only two people I allow to make my smoothie and they both work mornings during the week I wish I knew their names one is the black guy and the other is the young lady with the tattoo sleeve on her arm...the rest of the young females are rude and unprofessional they come to work dressed and looking any kind of way short shorts slides with no socks hair all over their heads and bad attitudes... when I see them I turn around and I try to go at least three times a week

Date: 3 years ago

Review №168

Rating: 1

They are so rude, unprofessional service.

Date: 3 years ago

Review №169

Rating: 2

Rude staff, if you dont want to work or interact with customers stay home.

Date: 3 years ago

Review №170

Rating: 5

Date: 3 years ago

Review №171

Rating: 1

The store closed 10 mins early and the associates said the ice machine was broken but was handing out pick up orders. A couple of cars pulled up and was told they were closed but the doors weren t locked. That is horrible business to list your business hours and close 10 minutes early!

Date: 3 years ago

Review №172

Rating: 2

I gave 2 stars because the smoothies were good. The female employees are not very friendly at all. I may travel further for better customer service.

Date: 3 years ago

Review №173

Rating: 1

Employees are very rude, specially the females that work there. They are wearing their AirPods while working and they do not care for providing a good customer service. This store needs to work on their training or hiring process. I would give this store a 0-star review if that was possible.

Date: 3 years ago

Review №174

Rating: 1

Employees here always seem miserable. Smoothies are a hit or miss.

Date: 3 years ago

Review №175

Rating: 1

I arrived to the Town East location at 8:52 and it was close. The official time is at 9pm and the staff open the door to tell me that they were close to to technical and maintained issues. I work in restaurants before and when they say a time like 9pm they mean closing time not 10 minutes before.

Date: 3 years ago

Review №176

Rating: 1

3 people working on a single order for a customer ahead of me... that ended up being incorrect. Customer service is horrible. Service so bad, I couldn t even order a drink because I just didn t feel welcomed at all. After looking at all the reviews, you would think something would be done. First time at this location driving through the city and glad to say I will never return

Date: 3 years ago

Review №177

Rating: 3

Been to this smoothie king a few times and the smoothies are good. The customer service is usually good but today was terrible . Only one employee was nice and she was the one making the drinks. The cashier with glasses and a bun was so rude , she just nodded her head when i asked a question and reached for her hand rudely for me to give her my card to pay. Her attitude was so bad and she was like that to every costumer i saw she was attending.

Date: 3 years ago

Review №178

Rating: 3

No welcome,Thank you or come back again Cashiers need to be trained how to greet customers for they will feel good about the service they receiving.

Date: 3 years ago

Review №179

Rating: 3

Let me state clearly that the 3 stars i gave shouldnt be misinterpreted as dissatisfaction. There are no perfect store anywhere and i have nothing negative to report about their service!

Date: 3 years ago

Review №180

Rating: 2

I m not sure who owns this smoothie king but you really need to work this store for a few weeks. I ve given this store many chances mainly cause it s near the gym and convenient. But I m done. The customer service is not great at all. I ve seen many people come and go at this location and they all act as if they do not want to be there. The smoothies are not great. I ve gotten too many watery smoothies and they always taste different which is weird cause I get the same drink...

Date: 3 years ago

Review №181

Rating: 1

Came on a Sunday 18th at 1 pm the staff refused to give me my smoothie in a stirafoam cup. Rude and unprofessional, never been talked to like that ever.

Date: 3 years ago

Review №182

Rating: 4

Date: 3 years ago

Review №183

Rating: 1

Rude and very poor customer service. The cashier turned to talk to her coworkers, who were loud, while I was trying to place my order. When it was done, she didn t even let me know it was ready or anything. She set it down and walked away. No thank you or anything. The other workers continued with their loud conversations. It felt as though no adult was on staff.

Date: 3 years ago

Review №184

Rating: 5

Date: 3 years ago

Review №185

Rating: 5

Date: 3 years ago

Review №186

Rating: 1

Date: 3 years ago

Review №187

Rating: 2

Usually like this smoothie king location and the staff, but this morning, the black girl working was very rude and unfriendly.. no smile or greeting as customers walked in. I guess she doesnt like her job much.

Date: 3 years ago

Review №188

Rating: 5

Date: 3 years ago

Review №189

Rating: 1

Date: 3 years ago

Review №190

Rating: 4

Date: 3 years ago

Review №191

Rating: 2

Drinks were good but service was horrible.

Date: 3 years ago

Review №192

Rating: 1

I asked the cashier what the most popular green smoothie was she replied, everyone has different tastes l am aware people have different taste but I m sure there is a green smoothie best seller smh

Date: 3 years ago

Review №193

Rating: 5

Date: 3 years ago

Review №194

Rating: 5

The mango smoothie with vitamins and antioxidants is my favorite, staff was friendly and answered all my questions.

Date: 3 years ago

Review №195

Rating: 1

The cashier named Aviona R. Which on my receipt wears glasses was very rude, I walked in and she acted as speaking was and issue, rolled her eyes, slammed my smoothie when she was done making it! If you don t like your job find a new one. An act of kindness goes a long way! The guy the was next to her didn t speak as well just slamming things every where It s 9am so what s the issue?? I would definitely not recommend this smoothie king, the one by white rock lake is waaaay better ! Professional, friendly and not runny. Please do better. 11/21/20 9:00am

Date: 3 years ago

Review №196

Rating: 1

Horrible customer service! Run by a bunch of teenagers that have no idea how to answer questions. Could not even tell who me who the manger was.

Date: 3 years ago

Review №197

Rating: 1

Today around 10am I went to smoothie king to pick up my online order. I observed that the staff person dropped my cup on the floor and still poured my smoothie in the cup and placed it in the to go slot. I did not appreciate that. This is not good practice. I took it without arguing and threw it away when I got home. Everyone waiting seen her do this. I will just never be coming back. It s Covid and anyone going here just know they are not being cautious and clean. I am not satisfied. You need to teach the staff to be cleaner .

Date: 4 years ago

Review №198

Rating: 5

Date: 4 years ago

Review №199

Rating: 1

I was waiting for 15 min for 2 small angel food smoothies that I paid. I think she was training a new girl, the shift leader is confused and tell me next time I will charge you extra.. I have no idea what is going on. No reason to yell at me. Will never come back.

Date: 4 years ago

Review №200

Rating: 1

The smoothies are usually good, but the low rating is because of the service. Last night I gave them my receipt with the code on it for $1 off because of a survey I took for them. I didn t get a $1 off because it s Franchise owned so the owner decided to not take $1 off from the surveys. That means they got a free survey from me with no benefit to me. The time before this, my smoothie was finished being made and instead of them giving it to me, they let it sit there and melt while they made someone else s smoothie behind me. Then the boy poured it with his bare hands and put a lid on it with hands that had just been sweeping the floor. No gloves!! They also have a bad habit of not communicating with each other. When I order I always ask them to put it in a Styrofoam cup, but then the one who makes my drink puts it in a plastic cup... so I have to ask them to fix it.

Date: 4 years ago