Capriotti's Sandwich Shop

Review №1

Rating: 5

My favorite sandwich shop. Great service and tasty food.

Date: 9 hours ago

Review №2

Rating: 1

First and last time this afternoon. Spend $30 on a large Chicken Parm, 1st bite of bland chicken I had enough, no seasoning in the chicken, no salt or pepper just a lot of red sauce which I guess was supposed to be enough flavor to compensate? Called in the order on the way there so was ready in 5 minutes, thank you for speedy service

Date: 2 weeks ago

Review №3

Rating: 4

Date: 2 weeks ago

Review №4

Rating: 3

Date: a month ago

Review №5

Rating: 5

The best subs, salad and soups in the area! Fresh ingredients and bread were impressive. Had the Italian and meatball with French fries, which were some of the best in McKinney. Clean restaurant and bathrooms. Can t go wrong here!

Date: a month ago

Review №6

Rating: 1

not good

Date: a month ago

Review №7

Rating: 1

As a Vegan I called earlier to get some clarity on their vegetarian menu that states they have a vegetarian chicken cheese steak. As the menu states it s vegetarian chicken in the sub. I needed clarity on if that meant vegan or vegetarian. So I phone them the guy I spoke to on the phone said it was plant based meat no animal products. Ok so I decide to give them a try. I walk in a girl greets me. I get to the register she says nothing. She s just kind of looking like I was bothering her. So I ask what the sub sizes are she just points to a laminated photo of the sub sizes she says nothing. So I ask her does she know why they don t offer vegan cheese with these subs. She says she has no idea in a tone that she could care less. I ask her if there s a manager I could speak with she says it s the lady making your food. So the manager who happens to hand me my sandwich, I try to speak to her about possible suggestions for us vegans. She calls over the girl to translate as she speaks no English. So the girl is now looking at me like I m bothering her again. I make my suggestions she says she will pass it along. Totally my perception based off her energy & her body language there s a huge chance that message will go no where. So I m leaving my review & as well as my suggestions here. If it s plant-based meat it should be stated as so. Also there are tons of cheese options it s 2024 & us vegans still like the taste of cheese. Also I know it s hard to find great people in the work place these days but based off the girls attitude I would not frequent that store again. Vegetarian options: The meat is plant based not vegetarian fyi. They also have no vegan cheese.

Date: 2 months ago

Review №8

Rating: 5

New owner, new staff. Clean space, friendly people, stoked to get a Bobbie tonight.

Date: 2 months ago

Review №9

Rating: 5

This place is amazing! It just reopened under new ownership, and I cant recommend them enough. Great atmosphere and the food is excellent.

Date: 2 months ago

Review №10

Rating: 5

Under new owner and management as of July 2024 and HUGE improvement! The food was fast and fresh, absolutely the best turkey sandwich you can get anywhere in the area. They bake their butterball turkeys fresh in store and the turkey tastes like thanksgiving turkey instead of the sliced packaged turkey at other sandwich shops. Give them a try with their new management! Kid-friendliness: TVs playing shows and fun atmosphere for kids

Date: 2 months ago

Review №11

Rating: 5

Replace your staff and get this place open again!

Date: 6 months ago

Review №12

Rating: 1

The aus just for the French dip is just hot water its gross and the sandwich just jist pure grease will not be coming back here it was disgusting and for 30 for 2 sandwich its unbelievable

Date: 7 months ago

Review №13

Rating: 1

Attitude from the cashier like no other. From eye roll to moving their head. No clue what their problem was. First time going here and I asked for what was popular the cashier pointed to list by register which didnt show what was in each so I had to look and each and match to top menu above. My order came out so wrong. I didnt even want to ask to fix because of how upset this person was throwing the meat around when making sandwich. Definitely will not be back. What a waste of money and time.

Date: 7 months ago

Review №14

Rating: 3

I can tell that the owner of the place doesnt work at the location... Why would somebody invest so much money into a business and not care about it. The phone is always down and theres two numbers. The number on Google and the number that I received in a coupon. Today I ordered a Philly cheese steak sandwich and they gave me chicken instead. I was very disappointed when I got home.. We also ordered two additional sandwiches .. the quality is definitely not up to par for paying over $35 Cant even call anybody

Date: 7 months ago

Review №15

Rating: 1

3 people behind register. We were the only ones in there. Waited 5 minutes for someone to acknowledge us and take our order. Not even any eye contact!!!! So we peaced out if I were the owner....Id fire all of them !!!!

Date: 7 months ago

Review №16

Rating: 2

I was so excited to finally have a Capistrami! I missed having a Capriottis here! Boy what a let down. I ll start with the good the pastrami was delicious!! The ratio of Cole slaw to meat to Russian dressing was perfect. However, I will never ever tip again before getting my order. I asked for the sandwich to be cut in threes they didn t, I asked for no onions on the Italian there were onions. They were out of salami so I asked to put extra of either of the other two meats they did not. Just a few small things could have really meant a big difference. The Italian Was not good. Not just Becuase it had onions lol. Something was off. Chairs are not comfortable at all. Bathroom needed some cleaning badly floors were sticky (they are unisex bathrooms so likely men peed on floor). I m really bummed. I loved my Capriottis back home.

Date: 7 months ago

Review №17

Rating: 1

LISTEN: This place would be a BETTER place if their employees HYGIENE was perfect! This is my 2nd time going through the gloves issues with this place. Today; I walked up to place in my order(L. Phili-cheese) the 2 cooks had their old gloves on(you could tell they were old gloves because it was watery/sweaty) they walked up to the computer to teach a new employee how to clock out, touched around then walked to the grill and started the lady in front of me orders. I requested to the cashier to ask them if they could change their gloves before making my food. The guy responded to the cashier rudely and didnt change his gloves and proudly started my food...I took my money and walked out. THIS is NOT OKAY!!!

Date: 7 months ago

Review №18

Rating: 5

Alright y all today was my first day in to the restaurant and we were promptly attended to by the gentleman working the register. To our surprise for a younger guy he was up to par on his manners and etiquette. We got our drinks while waiting and went and sat down near the back. To our surprise as we gleamed at the decor of the place as well as the atmosphere we were quickly surprised to see the chef at our table side with the food. BRAVO! You never see that for a smaller shop these days especially one that is potentially borderline fast food? But okay y all happy to report best damn sandwich I have ever had! I got a medium capastrami and my wife got the wagyu and blue salad and I must say y all gotta get here and embrace this shop!

Date: 7 months ago

Review №19

Rating: 5

This place is just extraordinary. I was in the mood for a sandwich I saw this place online and decided to give it a try. When I walked in I was greeted by a nice young gentleman Lincoln. Not only was his customer service a 10/10, he was handsome, attentive and a delicious sandwich maker. He even opened the door for me when I left, he made sure I left with a smile on my face. I will DEFINITELY be returning for Lincoln to make me another sandwich. If you go make sure you ask for some fries with that shake, if you know what i m sayin .

Date: 7 months ago

Review №20

Rating: 5

Date: 7 months ago

Review №21

Rating: 1

Well, we finally made it over to Capriottis, and sadly, we likely will not return. I ordered the Homemade Turkey with Extra mayo, oil and vinegar out of fear that the Turkey may be dry. I am here to report, I was correct! Even with the additional condiments...dry as ever! In addition to this, biting into many rubbery pieces of gristle is not pleasant, nor was the assembly of my sandwich (what a mess)! We also ordered the Bobbie- In advertisements this sandwich is shown to have abundant amount of toppings. Well, I can say that there was no measurable amount of stuffing or cranberry sauce on the one I took home tonight. Such a disappointment. Youd think at the prices charged, that the product, preparation, presentation, and quality control might be a step ahead of the competition - sadly Capriottis missed the mark here. IMO - stick with Subway, Mikes, or Firehouse- while their variety is not as wide, at least you can watch the sandwich be assembled (with firehouse being the exception) and know the quality of the product is equivalent to the price you pay. *Our meal was trashed and we ordered a pizza instead*

Date: 8 months ago

Review №22

Rating: 5

4mins from our house. I was very happy with the sandwich, wagyu french dip. Ill be back for sure!! A lot on the menu to try!

Date: 8 months ago

Review №23

Rating: 5

First time. Awesome! Great friendly staff.

Date: 8 months ago

Review №24

Rating: 5

This sandwich shop is amazing. We had the hot Bobbie, Homemade Turkey sandwich and Cap Fries. The hot Bobbie is like Thanksgiving in a bun. I loved it. Everyone who works here is so nice. I even got to meet the owner. He made sure we were taken care of and that the food met our expectations. The atmosphere was inviting and everything was very clean and tidy. Can t wait to come back and try the meatball sandwich and one of the many salad options.

Date: 9 months ago

Review №25

Rating: 5

Without a doubt THE FINEST Italian Sub Ive had in Texas My heavens was this great Bravo

Date: 9 months ago

Review №26

Rating: 5

Super nice service and delicious food!

Date: 9 months ago

Review №27

Rating: 5

Date: 9 months ago

Review №28

Rating: 2

Date: 9 months ago

Review №29

Rating: 5

First time coming here and it was awesome!! The owner was super kind and flexible. Gotta try the wagyu and the russian dressing sauce 10/10 they had bored games, phone chargers, and some treats and candy for kids.

Date: 10 months ago

Review №30

Rating: 5

Day before Thanksgiving, they couldnt get anything as they couldnt break a $100. Had to go to the ATM to put the money in the bank to get food. I was in uniform, with my name tag on that clearly said US Army.

Date: 10 months ago

Review №31

Rating: 5

Loved this Place,Stopped by for my Birthday lunch as not from area,I was greeted by Stan so friendly an service was amazing,visited with me an my friend,Always looking for a boss like him,You can see he takes Pride in his Establishment an customers,I Give a 10 on all.

Date: 10 months ago

Review №32

Rating: 5

Date: 11 months ago

Review №33

Rating: 1

Literally I can get a better sandwich at subway and cheaper. They wanted $8.50 for a 5 inch sub not even 6inches. No chips come with it for that price chips should come with it at least. So overpriced. It s crazy people will pay almost $9 for a 5 inch sub.

Date: 11 months ago

Review №34

Rating: 5

First time to ever eat Capriotti s and it s The Best Philly Cheesesteak sub ever! Will definitely be back to try more sandwiches!

Date: 11 months ago

Review №35

Rating: 1

Got The Bobbie and supposedly vote the greatest sandwich in America. Comes with turkey, cranberry sauce, stuffing and mayo. The sandwich was extremely dry, only one bite of stuffing and cranberry sauce without mayo. For 14.49 I should have gotten a better sandwich or at least the one advertised. This was my second time here and this was my second horrible sandwich from them so just go somewhere else.

Date: 11 months ago

Review №36

Rating: 5

Loved my experience had a great time! The best Wagyu Philly cheese in dfw area!! Prices reasonable, staff are friendly and it was clean. Will be back!

Date: 11 months ago

Review №37

Rating: 5

Caps grilled sandwiches are so good I literally dream of their capastrami at night. Met one of the owners at my most recent trip and he was such a friendly guy. 10/10 would recommend this place.

Date: 11 months ago

Review №38

Rating: 4

Ive come to this location many times its always great food and great service!!

Date: 11 months ago

Review №39

Rating: 2

Sandwiches were pretty good overall. Not the best, but not the worst. I was, however, shocked at the price. Expect to pay about 20 per person with chips and a drink, and thats if you get the small. 3 out of 5 in our group got sick.

Date: 11 months ago

Review №40

Rating: 5

Stan and staff created a great experience for us here at the restaurant food is great wonderful portions and great atmosphere please check out.

Date: 11 months ago

Review №41

Rating: 5

Date: 11 months ago

Review №42

Rating: 5

This place is absolutely amazing! I found it just looking for a good Pastrami sandwich and decided to give it a chance and it will be the only place I buy a sub from. Forget all the other sandwich places, they just don t have the same quality or flavor.

Date: 11 months ago

Review №43

Rating: 3

The sandwich did lack flavor. You need to make sure to order the spicy peppers to kick it up. The fires were thin and crispy.

Date: 11 months ago

Review №44

Rating: 1

We went once and it wasnt good. Its extremely overpriced. The turkey was dry and no flavor. It took forever for the guy to take our order and then it wasnt even right.

Date: a year ago

Review №45

Rating: 5

Love the sandwiches. And the tomatoes soup is the best I ve ever had.

Date: a year ago

Review №46

Rating: 5

Date: a year ago

Review №47

Rating: 5

Love this sandwich shop! They make amazing Italians and have wonderful customer service.

Date: a year ago

Review №48

Rating: 5

Stan is such a pleasure. Hes great with his employees and customers. It was so nice to see someone running a business with so much compassion.

Date: a year ago

Review №49

Rating: 1

Honestly I wish I could give a better rating. We love sandwich shops. I feel like it s pretty tough to mess up a turkey sandwich. Mine was completely falling apart.. my husbands as well. I went in and there was one person waiting to get their sandwich. I ended up waiting 15+ min for my 2 sandwiches one hot and one cold to be made so poorly I can t believe it.. My husband said the meat wasn t even really that warm overall terrible experience. The sandwiches were not very good. 2 medium size sandwiches was ~$32 and I tipped the kids... Not sure why as all were moving quite slow except for the nice cashier lady 0/10 recommend. I tried to call and no one answered.

Date: a year ago

Review №50

Rating: 5

Wagyu is really good here. This restaurant did not only feed my stomach, but my soul. A real connection here, will be back double time. Food

Date: a year ago

Review №51

Rating: 5

Amazing! Only place I m getting my sandwiches from now on! I ve had nothing less than an amazing experience here and don t even get me started on the service. What great employees and what great order time! As for the Christmas music, Capriotti s playing festive tunes during the holiday season can create a warm and welcoming atmosphere for customers. It s a nice touch that can enhance the overall dining experience, especially for those who enjoy the holiday spirit. Please take your family to capriottis for the winter holidays!

Date: a year ago

Review №52

Rating: 5

Love it everytime I come in. They know me by name here and I just have to say the usual love that. Great food all around.

Date: a year ago

Review №53

Rating: 5

I ordered the capastrami fries they were amazing. Step aside Jimmys John, Capriotti s is in!

Date: a year ago

Review №54

Rating: 5

I love this place! The staff are always very friendly, and the food is great. I ordered the classic cheese steak with sweet peppers and it was gone before I got to the car

Date: a year ago

Review №55

Rating: 5

Been here a few times to try the Bobbie, hot Italian, and meatball sub. They were all delicious. Love the bread. Love the option to add grilled mushrooms and onion. Definitely order ahead of time because it can take awhile to make the subs. Also tried the coleslaw and clam chowder. The coleslaw was okay. The clam chowder was great the first time, but a little watery the second time.

Date: a year ago

Review №56

Rating: 4

Date: a year ago

Review №57

Rating: 5

Stan is such a sweet guy! And the food is wonderful I spent many years living in New England and there used to be a little shop in Newport, RI called Blue Rocks Market and they had a sandwich I called the Thanksgiving sandwich. It had roasted turkey, herb stuffing, and cranberry sauce and then whatever choice of bread. It was my favorite thing, and I missed it greatly when I moved back to TX. A few months ago, I needed to grab lunch, and I ventured in here, and I barely glanced at the menu because I was in a hurry. Then, just as I was ordering, I saw The Bobbie, boy, was my heart happy. I ordered and sat down to enjoy, and boy was I in heaven. I didnt care that I had somewhere to be in that moment. It brought back so many memories from my time in New England. I make a point to stop now and then to grab my favorite sandwich. Upon recent visits, including tonight Stan was who helped my husband and I, and he just made the experience even better.

Date: a year ago

Review №58

Rating: 5

Just tried this place for the 1st time today I ordered a NY chopped cheese and the classic Italian both sandwich where amazing I m from New York and there chopped cheese was on point brought me back home staff was amazing this is a must try spot.

Date: a year ago

Review №59

Rating: 1

The Balsamic Chicken salad was horrible. The chicken was paper thin slices of grizzle with absolutely no flavor. The walnuts were rancid. Will not be returning.

Date: a year ago

Review №60

Rating: 5

Date: a year ago

Review №61

Rating: 5

Delicious turkey sub, almost like the original on Union Street in Wilmington... Except for missing the Italian Rolls

Date: a year ago

Review №62

Rating: 4

I liked it but my wife did not. She felt something was missing on her hot Italian and likes Jersey Mikes better. As for me, again I found it tasty.

Date: a year ago

Review №63

Rating: 5

I came here to try something new since Ive been eating the same McKinney area food for two decades. I do not regret coming here. The sandwich and french fries I got were delicious and the service from Stan was above and beyond. I definitely recommend this place. You must try it if youre in the area! Thanks to the team here for making my experience amazing. I really honor and appreciate the effort as a fellow service industry worker. Great job, guys!

Date: a year ago

Review №64

Rating: 5

Vegetarian options: Impossible cheesesteak Food

Date: a year ago

Review №65

Rating: 1

Good sandwich but very slow service. I waited almost an hour for my food.

Date: a year ago

Review №66

Rating: 5

The turkey sandwich here is just wow!

Date: a year ago

Review №67

Rating: 5

Food is delicious and staff is super friendly. Owner is a great guy and Kaylie is his saving grace.. could of had a mediocre experience but ended up being a great experience.

Date: a year ago

Review №68

Rating: 5

Crystal and her team are so nice and took time out to know everyone in our small group before serving us exceptional food. Highly recommended above typical sub shops. Vegetarian options: I hade the vegetarian option among friends when said mine was even better than their beef options!

Date: a year ago

Review №69

Rating: 5

Everyone was so great and the food was incredible! Love this place, definitely coming back.

Date: a year ago

Review №70

Rating: 4

Finally had lunch at the sandwich shop. I was surprised it wasnt that crowded after its reputation. I enjoyed a wagyu cheese steak. It was good but I didnt think it was amazing. The fries are exceptional. Parking is a little difficult, just be patient. The one thing I didnt enjoy was the staff never seem to clean tables after people left. There was food residue when I sat down and I had to clean it myself. Several months since my last visit. Cheesesteak I had was amazing. The fries are still good. Just like last time I noticed the staff does not clean the tables between customers. They need to get that fixed.

Date: a year ago

Review №71

Rating: 4

Date: a year ago

Review №72

Rating: 4

Pretty expensive for a sandwich place. Small sandwich, fries, and drink was $25 with tip for one person

Date: a year ago

Review №73

Rating: 3

Date: a year ago

Review №74

Rating: 4

Friendly service. Food was prepared quickly. A little heavy on mayo. Overall a solid choice

Date: a year ago

Review №75

Rating: 2

I give it a two star because of the manager but five for the amazing two young ladies Kahlee and Sommer for their EXCELLENT customer service. We came in for lunch and the one young lady noticed that my husband services the public and ask the manager to come for the discount. Well the manager came out and acted like we were a no body , didnt even say welcome to the store or even bothered looking at us. She complained about how the young ladies kept calling her away from the back and interrupting her and she told them when they were done with us to clean up. WOW!! I thought that a manager would be a little more kinder to her co workers. She treated them disrespectful and that is not appropriate. She needs a training on how to approach people and how to be a good leader to those who she is leading. She came out to the soda machine after we got our drinks and never said a word. Didnt surprise us after she treated the young ladies the way she did. We were very disturbed by her actions. The two young ladies we really appreciate what you both did and encourage you that you are more than just a cashier as the one young lady stated. You deserve to be treated like royalty and the beautiful young ladies you are. I believe you have a great future. Continue to be a great service to the community. The manager name is Takia . Ms Takia please be kind and know your roll as manager and not be selfish only to think of yourself.

Date: a year ago

Review №76

Rating: 3

$35 for 2 sandwiches that tasted like cafeteria food.

Date: a year ago

Review №77

Rating: 5

nice little family run place. Wife had the Bobby sandwhich kind of a thanksgiving dinner leftovers on the bread. She Loved it. I had the Italian Sandwhich. Cant go wrong Food

Date: a year ago

Review №78

Rating: 2

Mixed reviews but I thought I would come out and give it a shot. Tried the Geilled Italian and flat fries. Not a fan of the Italian. Should have probably opted for a diff sandwich but it s certainly pricey all the way around. Vegetarian options: Veggie sand

Date: a year ago

Review №79

Rating: 5

Best sandwiches

Date: a year ago

Review №80

Rating: 5

Great sandwich shop! Staff is very friendly and the food is awesome

Date: a year ago

Review №81

Rating: 4

Really good sandwiches! They are short staffed, but there is a sign asking for your patience, which I really appreciate the up front heads up. The food was worth the couple of minutes extra wait. Highly recommend the Capastrami Fries! The Bobbie sandwich was awesome as well...thanksgiving sandwich all year round!

Date: a year ago

Review №82

Rating: 5

I love this sandwich shop!

Date: a year ago

Review №83

Rating: 4

I have followed Capriotti s for a very long time They have been on I 75 they have moved to Frisco and now they re in McKinney I always order pretty much the same thing depending on if they are offering it or not That is all of the vegetarian options. The last visit with Wes today, the impossible steak sandwich was not cooked fully. The bread is pink, and the meat is pink. That is not OK to eat with an impossible sandwich. I truly hope they take more time to cook food thoroughly. The owner was nice and very conversational. I hate that they don t communicate when you re making moves to new locations but I am glad I found them. Hopefully the next experience will be better.

Date: a year ago

Review №84

Rating: 5

My wife and I enjoyed our sandwiches today. She had the cheese steak and I had the wagyu roast beef. The people were nice and the atmosphere was chill. Definitely coming back!!! Parking: Was able to park near.

Date: a year ago

Review №85

Rating: 5

Good sandwich

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 5

Crystal and her team treat us like royalty! The food is good great and the service is a perfect match!!!

Date: a year ago

Review №88

Rating: 5

The food and service were both amazing! Krystal was very nice and made sure that we had a great experience.

Date: a year ago

Review №89

Rating: 5

Awesome sandwiches and great service. The manager Crystal is an absolute doll and is soooo helpful!

Date: a year ago

Review №90

Rating: 3

Food is typically goos and love the french dip but it always takes so long to get your order. If you have a limited time for lunch, it is not a good option. Many times i fins myself waiting 20-30 minutes for sandwiches. If time is an issues you will typically be better off at Jersey Mikes or Jimmy Johns, even if you have to drive a few mins to get there. Rating can definitely approve with better turnaround time.

Date: a year ago

Review №91

Rating: 3

Not great. The kids in there look miserable and act it. The food was cold by the time we picked it up. The coleslaw has a thick sauce on it like a greek yogurt, which provides a weird mouth feel. The clam chowder was questionable at best it was pretty fishy and had a distinct tang that made us wonder if it had turned. I had a mediocre meatball sandwich. The wife had a philly cheese steak. The flavor was ok, but the meat was terribly dry, which is crazy if they are using the traditional ribeye. The fries were actually promising. I bet they would be great fresh. They were cut into eighth inch thick strips about an inch wide and fried hard, a unique experience from all the other fast food fries.

Date: a year ago

Review №92

Rating: 1

Do Not Eat Here ate here not 40 min later had a allergic reaction, my hands were swelling afterwards.

Date: a year ago

Review №93

Rating: 5

TRY THIS PLACE OUT IMMEDIATELY! Food was great. The place is clean. No complaints.

Date: a year ago

Review №94

Rating: 5

Been here a few times now and will say the service is top notch and the food is top notch. Had the Bobbie already with the hot turkey and cranberry it is like Thanksgiving on a sandwich and it is pretty great. Cheeses teak is also good not fully Philly style but still pretty good.

Date: a year ago

Review №95

Rating: 2

I actually like the place but the only problem is that it takes over 30 minutes to get food please fix this problem it makes me not want to come here

Date: a year ago

Review №96

Rating: 5

I was pleasantly surprised by the kindness of manger, Crystal. I ordered a delicious Wagyu French dip. The au jus, fresh bread and overall taste was fantastic. The fries were delicious, too. Try it, you ll love it!

Date: a year ago

Review №97

Rating: 5

Awesome sandwich and friendly staff and owners

Date: a year ago

Review №98

Rating: 3

I was super excited to try a new sub shop. This one was just okay. I ordered the French dip. The meat had so much oil on it. It was very heavy on my stomach. If I come back I ll definitely stick to a cold sandwich. The dining room chairs were very uncomfortable. Thankfully it was a nice day to eat outside. Restaurant was very clean. The cashier that took my order was very friendly. Because of her friendliness I d be willing to try eating here again. On a nice day of course.

Date: a year ago

Review №99

Rating: 3

Was very disappointed in the roll. Being from Philly, the roll is everything. Need to get better, authentic rolls. Its what puts Capriottis a cut above. Also the cheese steak is not the same as the ones in their Philly shops.

Date: a year ago

Review №100

Rating: 2

We absolutely love Capriotti s in Las Vegas, but when we ate at McKinney, TX location it was very disappointing to say the least. The sandwich was soggy from too much dressing on it. The Italian meat was not in the sandwich for example the copacolla was plain ham, the cheese was American not provolone. The sandwich was cold, didn t even ask if we wanted it toasted. The crispy roll was a hotdog bun and stale at that. The bag of chips were good. The kids running the show were just there to collect a paycheck. If the owner doesn t fire them, he will probably lose this restaurant. In California it takes a bad restaurant 20+ years to go out of business, in McKinney, TX it takes about 6 months. Bad locations, bad food or bad management sets the stage for failure. We won t be back, but y all can go see for yourself.

Date: a year ago

Review №101

Rating: 5

The food was amazing. Crystal and the other staff were friendly and helpful. The restaurant was clean and well definitely return.

Date: a year ago

Review №102

Rating: 5

Great food and great service, will be back!

Date: a year ago

Review №103

Rating: 5

This place is a hidden gem.. Crystal and her staff are awesome. Nothing comparable in the Sandwich market.. Jersey Mikes #2... Capps #1

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 5

Yummy!!!

Date: a year ago

Review №106

Rating: 5

Restaurant was busy I had to wait the lady was sweet and professional offered me a water while I waited very nice sandwich shop

Date: a year ago

Review №107

Rating: 5

Date: a year ago

Review №108

Rating: 3

Wagyu French dip was good. Restaurant was clean and employees were nice. My only issue is that the app isnt available for my phone, a Samsung Galaxy S23 Ultra. App store says the app was made for an older version of Android. So no point in even going back if the rewards program is for some but not all patrons.

Date: a year ago

Review №109

Rating: 5

I m not one to write reviews as I typically just scan through them. The biggest takeaway I have from these reviews is to take them with a grain of salt. People are more likely to leave a review when very dissatisfied with the store or when very happy with it. I ve seen quite a few bad reviews and some with picture proof. Those instances are definitely true and have happened. That does not takeaway from the store. I came in and wanted a wagyu french dip but was told they did not have au jus due to a shipping mistake. I got the cheesesteak sandwich instead and a man I later learned was the owner told me to come back later and they would hook me up with au jus. He came by again and talked to me while I ate and we had a great conversation. So service was great. My sandwich did not fall short and I was shocked at how different the portion was compared to reviews. I had a TON of meat in my sandwich and it was phenomenal. While the place is rated 3.2 stars as of writing this, it is deserving of MUCH more. I do want to add that I came in when it was slower so I would recommend others to try to do the same to get the most out of the store. Definitely coming back.

Date: a year ago

Review №110

Rating: 2

Purchased a turkey salad, wanted chicken but they had none. The salad was very disappointing, the amount of turkey they put on there was laughable and it had zero taste. It took a long time to get my food considering there was not a lot of people there. The staff was nice and did give me a free cookie, Sorry, but I wont be going back

Date: a year ago

Review №111

Rating: 5

Everything good here!!! Food, service, atmosphere!! Parking: Easy Food : 5/5 |

Date: a year ago

Review №112

Rating: 1

Ordered a sandwich online for pickup. On my lunch break, I drove across the street to pick it up. Upon arrival, the employee tending the register told me We are about 20 minutes behind. She didn t get up from sitting on her stool, nor did she put her phone away. So, I sit down and wait. After 20 minutes I ask about the sandwich. Still not ready. I watch people come and go. 55 MINUTES LATER, I realize I have to go back to work, so I told the employee I needed to cancel my order since I needed to leave. She apologizes but the cook starts to look puzzled. The cook points to somewhere behind the counter, and the register employee pulls my sandwich out. IT HAD BEEN THERE THE WHOLE TIME. I eat my cold $20 sandwich while I m driving back to work where I was late to a meeting.

Date: a year ago

Review №113

Rating: 5

Date: a year ago

Review №114

Rating: 2

I placed my order at 1:07pm for 2 sandwiches, it is now 1:37pm and still no sandwiches. When we arrived there was no line and 5 tables with customers. Be prepared to wait.

Date: a year ago

Review №115

Rating: 5

Finally had lunch at the sandwich shop. I was surprised it wasnt that crowded after its reputation. I enjoyed a wagyu cheese steak. It was good but I didnt think it was amazing. The fries are exceptional. Parking is a little difficult, just be patient. The one thing I didnt enjoy was the staff never seem to clean tables after people left. There was food residue when I sat down and I had to clean it myself.

Date: a year ago

Review №116

Rating: 1

Ordered via door dash. First time I ordered from here was great. This instance was terrible. Cold fries and thrown together lack luster sandwich. Also, didnt include my husbands meatball sandwich. Ordered 2 sandwiches, but received 1. They didnt answer phone when I called.

Date: a year ago

Review №117

Rating: 1

I was so excited to try this place. Unfortunately I went inside and stood in line for a few minutes only to be asked if I had placed an order online which I had not. I was then informed they weren t open even though there were two others waiting on food being prepared. So apparently they don t take walk in business disappointing to say the least.

Date: a year ago

Review №118

Rating: 5

Always my go-to sandwich shop !! Delicious fresh prepared food. Handmade Capriotti s sandwiches made to order fresh are worth waiting for. Capriottis is not like a 1 minute fast food product. Vegetarian options: awesome vegetarian options Kid-friendliness: Free grilled cheese sandwiches for the kids !

Date: a year ago

Review №119

Rating: 1

First time ordering through the website and wish I didn t. Order was sent an hour ago, still not delivered, past estimated delivery time, and the business doesn t answer the phone. You can t leave a voicemail because the voicemail is full. Thanks for ruining dinner and wasting my time with a credit card dispute. Wouldn t order from here again. What a disappointment.

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 1

They put a bone in mine

Date: a year ago

Review №122

Rating: 2

We waited 45 minutes for 2 sandwiches and 2 order of fries. We only got one fries and we re promised the next fries but they were never ready so we left since we had been there so long. The food wasn t worth the wait. Super disappointed and will never return. Very expensive for blah food.

Date: a year ago

Review №123

Rating: 3

Sorry, this is not going to be our go to sandwich place. It was just ok, I didnt care for the fries and my sandwich was dry.

Date: a year ago

Review №124

Rating: 1

I ignored the reviews and tried this place ...dont ignore the reviews for this place do your self a favor and move on

Date: a year ago

Review №125

Rating: 2

Long wait, and if you like lots of bread with very little meat, thats the place for you. Not me.

Date: a year ago

Review №126

Rating: 4

Fresh product and great customer service

Date: a year ago

Review №127

Rating: 5

The Wagyu Philly cheese steak is awesome. Its a newer place so theyre getting their staffing trained and ramped up, but the food is always great.

Date: a year ago

Review №128

Rating: 5

Awesome philly cheesesteak and service.

Date: a year ago

Review №129

Rating: 5

Capriottis in Mckinney has my 5 star rating due to not only how the salads & sandwiches present in high quality ingredients, but also how friendly & efficient customers are treated. Anya in particular has always presented a more than 5 star quality in service there. When she is on shift, quality meal visits there a spot on.

Date: a year ago

Review №130

Rating: 5

The sandwiches are a little more more expensive that some of the other chains but we thought all of our food was delicious. My family tried the classic cheese steak, chicken chipotle crunch and the pastrami fries.

Date: a year ago

Review №131

Rating: 3

Bread wasnt good. Service was great. Not enough seating. We were from out of town and had to eat there. Atmosphere would have been a 5 if we got it to go. Place was clean.

Date: a year ago

Review №132

Rating: 3

Good sandwich but ridiculously expensive and you re asked to tip for counter service when paying by credit card. $16+ for a mini sandwich, fries and drink. Also seating is tight.

Date: a year ago

Review №133

Rating: 3

Counter service when we ordered was friendly, and courteous. It was just after 5P and may have been the timing, but receipt of our order for two sandwiches took about 20-25 minutes. There were orders ahead of us, but not enough to create that delay. The sandwiches themselves, a Philly Steak and Bobbi (Thanksgiving sandwich) were bland and flavorless. There seemed to be no seasoning on the meat, and the only thing I could taste was cheese and a few sweet peppers. For the cost, meal size was not great compared to Jersey Mikes. Overall we enjoyed the atmosphere and clean tables, but the sandwiches themselves were lacking flavor and value.

Date: a year ago

Review №134

Rating: 1

Subway gives more meat.I spent 21$ on a sandwich still hungry. Dont trust the pictures its just bread. Staff is so so

Date: a year ago

Review №135

Rating: 5

Always love a place with great customer service. Also a pleasant surprise to have free kids grill cheese sandwiches for the kiddos with each regular sandwich purchase.

Date: a year ago

Review №136

Rating: 2

Came here for lunch on a Saturday. Waited 35 minutes for my basic order of two sandwiches. When I asked for my money back, they said the sandwiches were almost ready. Nobody else in the lobby had their food. They started turning away any new customers who came in. My sandwich was good when I finally got it but I probably won t be back for a long time. They need to figure out a process.

Date: a year ago

Review №137

Rating: 3

The food was good, but it took way too long for a sandwich - they forgot to put it on the grill. They were also out of meatballs, French fries and half of the soda machine wasnt working. I know they only opened recently so Ill probably go back in a couple of months, once they get it all figured out.

Date: a year ago

Review №138

Rating: 1

Ordered online, order was not ready when pickup happened. Waited 50 minutes past pickup time to be told that the order couldn t be made and then got a partial refund for only what they couldn t make. They could have said at any point they couldn t make it but instead our hot sandwiches sat under a light for almost an hour and we have to figure out the rest. Bad form. Won t be back and will tell everyone I know to never come here. UPDATE: when we got home with the sandwiches we DID get - they were not quality. You can t see any filling. $30 per person for trash.

Date: a year ago

Review №139

Rating: 1

Unredeemable Experience. After I ordered a takeout order I sat down to wait. Then I noticed that no one who appeared to be dining in had any food on their tables. One family had to go ask for a piece of bread for their young children to eat on as they had waited so long their kids had gotten very unruly. In the 18 minutes I sat waiting, two sandwiches came out of the kitchen. With 9 parties in the restaurant waiting for their food and for takeout orders, at this rate there was no way I would have gotten two small sandwiches within an additional hour. I went to the register and did something I have never done before and asked for a refund from a restaurant. Of course, since the young lady working the cash register didnt know how to do this, she had to pull one of the two guys working the kitchen out. So, sorry everyone else for the added delay. Then, he fumbled through a refund for overpayment transaction and handed me the refund receipt saying that it should post soon, maybe overnight. Do you know what wasnt on that refund? The tip that I had given when I ordered. That would have required another refund transaction so far too aggravated this point so I said, forget it. Keep the tip because thats the only money of mine you will ever see. This aint your gig. Open up Capriottis shoe store there instead.

Date: a year ago

Review №140

Rating: 5

great service, great food they just recently opened so the wait is a little longer than expected, but completely worth it for the fresh sandwiches the owner was even sitting in the store evaluating his employees and gave us a free sandwich coupon! a definite must go place, we will be back.

Date: a year ago

Review №141

Rating: 5

I have been waiting for this store to open for a long time so I don t have to plan my Capriotti s orders around trips to a neighboring city. Food is a little pricey but so is everything lately, especially food items used to make sandwiches. For the quality, I am happy to pay more for great-tasting food. The lady at the counter was very pleasant and friendly; Order was made quickly. Taste and temperature were great. I will return soon for more great food from this restaurant. I m glad to have them open close to home!

Date: a year ago

Review №142

Rating: 5

First time visiting this location and first time trying their sandwiches. We had the turkey and roast beef. Very tasty cant wait to try more sandwiches.

Date: a year ago

Review №143

Rating: 5

Delicious! Very busy since they just opened last week. Accurate and efficient staff and friendly owner. Ive eaten at Capriottis for years in Vegas, and this new location did not dissappoint!

Date: a year ago

Review №144

Rating: 3

There was more cheese & bread than steak. The peppers were missing as well. Hope it gets better.

Date: a year ago

Review №145

Rating: 2

Owners were super nice, but the sandwich I received was not a $10 sandwich. I literally had to purchase more food somewhere else, because I was still hungry. Dont know why I would ever go back. Disappointing, I was looking forward to another (good) sandwich option along 380.

Date: a year ago

Review №146

Rating: 5

The wagyu cheese steak is elite. No words. You gotta try it. 10/10

Date: a year ago

Review №147

Rating: 4

Meatball sub was good , I was a little disappointed that no fries were available at 5 pm on a Monday night after my wife had just told me how good they were when she ate there

Date: a year ago

Review №148

Rating: 5

New store great food. The counter staff were professional and the staff making the sandwiches are fast. Really nice place!

Date: a year ago

Review №149

Rating: 3

Sandwich was good , fries were really good one of the owners (shortest dude, far right in the 4 man pic) parked his Maserati in the handicap spot (no handicap tags or rear view hanger) and it stayed there our entire meal. A handicap van wouldn t have been able to use the barbered pole unloading section because of this. Maybe he is handicapped as some disabilities aren t visible but he jumped out of his ride pretty well and didn t have the symbol displayed poor taste as one of the owners.

Date: a year ago