Buffalo Wild Wings

Review №1

Rating: 1

After several bad experiences at the McKinney location, I wanted to give it another chance. Well, it let me down again. After waiting around 6 minutes at the hostess stand with no one in sight and the to go bar saying they don t know, we were finally greeted. Every open table was not bussed, so the hostess had to go clean a table. We sat down next to 3 dirty tables and the entire time and no one ever cleaned them. The food was good, however I am not sure they have any management running the place as everything from the service to the cleanliness of that place was in disarray. This is the 3rd time I ve been there over the last year and will probably be my last. Still a big fan of BBW and hopefully this location can get a better management structure.

Date: 5 days ago

Review №2

Rating: 5

I like this BWW. Waitstaff is always friendly, and my wings are always delicious.

Date: 5 days ago

Review №3

Rating: 1

Really need to give them zero stars. We will never go back. The past few times we ve ordered takeout, everything about our order was wrong. We also waited more than 45 minutes past our pickup time and still did not get what we ordere and food was not fresh. I tried to give them a second and third chance but no more.

Date: a week ago

Review №4

Rating: 1

Ordered a pick up order to be picked up at 6:10pm. Got there and they said they couldn t find our order. Then they came back and said they found it and that they were starting it (already past pick up time). Finally left with our food at 6:50pm. 40 minutes past pick up time. We got home with the complete wrong order. We didn t get the buffalo wrap we ordered or the cheese curds. We were missing one of the cakes we ordered. Got the wrong burger and an extra burger that wasn t ordered. Also 3-4 additional orders of wings that weren t ordered, and in flavors we don t like. Overall awful experience. Won t be back

Date: a week ago

Review №5

Rating: 1

The pickup order is taking forever.

Date: a week ago

Review №6

Rating: 5

Date: a week ago

Review №7

Rating: 5

Caitlin, our server was a delight. She made sure our drinks stayed full and checked on us often.

Date: a week ago

Review №8

Rating: 1

Completely disorganized, 15-45 min delays on our last 3 orders, wings were cold and smaller than usual. Absolute disaster of a pickup process, employees walking around looking at their phones, disinterested in taking care of multiple people waiting on orders. Food bags always disgusting smeared with sauce, packaging usually damaged. Not sure if all locations are in such state of decay or not, but this isnt the Buffalo Wild Wings weve been used to in the past. 1/10 would recommend.

Date: 2 weeks ago

Review №9

Rating: 1

didnt like it

Date: 3 weeks ago

Review №10

Rating: 5

Date: 3 weeks ago

Review №11

Rating: 4

Date: 3 weeks ago

Review №12

Rating: 1

Our server had us pay our tab as he was leaving for the day no one ever came back. Food was ok but service is horrible will not come back

Date: 3 weeks ago

Review №13

Rating: 1

Just wondering why on a Sat with all the college football games is this place dead? Pic says it all

Date: 3 weeks ago

Review №14

Rating: 2

Not one single server came to my table. I understand that there was a Alabama game going on and there were larger parties, but after 10 to 15 minutes of waiting my wife and I ordered on the app. Even after our food and drinks were brought, not one single server checked in on us, asked if everything was okay, as for a refill. Which was pretty essential considering that we had hot wings. Im sure it was just an off night but our experience was poor

Date: 3 weeks ago

Review №15

Rating: 5

Really enjoyed the Asian zing cauliflower

Date: 3 weeks ago

Review №16

Rating: 1

WORST BUFFALO WILD WINGS LOCATION! The new general manager is a joke! He is rude, arrogant and overall inexperienced. He needs some serious help.

Date: a month ago

Review №17

Rating: 1

I recently visited the Buffalo Wild Wings in McKinney on September 2nd, and unfortunately, I had a very disappointing experience. I come to this location at least once a week, but this visit was far from the standard Im used to. Our server appeared to be impaired, likely by a stimulant, as they were erratic and had significant difficulty focusing. I had to repeat each part of my order 4-7 times, and this was with a small party of three! Refills were also very slow, often taking an unusually long time. I notified the manager, but their response was underwhelming. Rather than addressing the issue themselves, they simply told the server about our complaint and had them come to our table to apologize, which only made the situation more awkward. Overall, the service was unacceptable, and the lack of concern from management was disheartening. I hope they take steps to prevent this from happening to other loyal customers like myself.

Date: a month ago

Review №18

Rating: 4

Date: a month ago

Review №19

Rating: 2

Decided me and my co worker wanted wings today. So we stopped at this location expecting some good wings. What we got was the complete opposite. The wings came out cold and tasted like they had been sitting for 3 hours. Whoever the cook is needs to reevaluated. The only reason I m giving this place two stars is because our waitress Madison did an amazing job. She was not only handling tables from what seems to be an understaffed issue but also hosting. Keep doing great work Madison ! As for the kitchen. I think some things need to be addressed or this location is gonna plummet.

Date: a month ago

Review №20

Rating: 5

The best place,

Date: a month ago

Review №21

Rating: 1

This is the worst Bufalo Wild Wings! Every single order is wrong and missing food that was paid for. I thought restaurants checked orders to make sure the food paid for was provided? Not this location. Apparently, they dont have anyone who knows how to read the orders. You would think it would be better in person. NOPE! How long will this location actually be there????

Date: a month ago

Review №22

Rating: 4

Date: a month ago

Review №23

Rating: 2

It s honestly so frustrating to never get what you ordered from this restaurant particularly in terms of the sauces and often the carrots and celery given that this is a wings place. For example tonight I ordered 2 ranch and 2 blue cheese sauces (extra cost) and arbitrarily received 3 southwestern ranch. Improving the quality check on to go orders will go a long way here.

Date: a month ago

Review №24

Rating: 2

Date: a month ago

Review №25

Rating: 1

We went on 8/17/24 at 7:30pm. The host was playing a game on his phone as we entered, which is fine. He greeted us then went back to playing his game. We left before he could finish whatever he was doing.

Date: a month ago

Review №26

Rating: 1

The restaurant was severely understaffed. Only 2 servers scheduled for dinner rush. We waited for 15 minutes before a server could get to us. (Not their fault) understaffed. Then it took almost an hour to get some of our food not all of it. When the rest came out 10 minutes later it was cold. At this point we asked to speak with the manager. When he came over we informed him that the service was unacceptable and that his servers needed more help and better scheduling. At this point the manager (mark) became angry and began yelling at us that he knew how to schedule. He was very rude and never even apologized. This is absolutely the worst experience we have ever had.

Date: a month ago

Review №27

Rating: 5

Went in for a beverage and met the new GM Wes. Very friendly gentleman said he was the new Sheriff in town. I was excited and welcomed the change and told he had my support . Go se Wes and introduce yourself .

Date: 2 months ago

Review №28

Rating: 1

BWW has definitely gone downhill. Not just saying that because they got rid of their best item (the fried mushrooms) years ago. We have eaten at this location many times and it s always been ok, not great, and not terrible, until our last trip. We ordered an Appetizer, and then wings for the wife and I, plus a kids meal for my son. Most restaurants send an appetizer before the rest of the meal which allows you to enjoy your appetizer while it s hot, and do the same with your meal when it comes later. We got our appetizer first, by about 10 seconds.. so most of the food ended up lukewarm/cold by the time we were done eating the appetizer. Most of the wings were overcooked to the point where the meat was dry and stringy feeling. Definitely not a good mouth feel. We ordered dry rub lemon pepper wings, which had virtually no seasoning / flavor on them and honestly smelled a little odd. Those were most noticeably overcooked. The other flavor wings we ordered were ok, not as overcooked as the lemon pepper, or at least not as noticeable due to the sauce. The main reason we ever go to BWW is for the Asian Zing sauce but after this visit, I can t imagine spending another dime here. The breading to one of my wings somehow had pieces of bone in it which I bit into, and thankfully I didn t chip a tooth. When I let the waiter know about the bone, he was not really apologetic, and acted vey nonchalantly about it saying it was odd because the wings come pre-breaded (as if food suppliers are immune to mistakes). He said he would let his manager know about it and if we had any other issues to let him know. At no point did the manager come to apologize, discuss the bone or even to see how the meal was. When we got the bill, come to find out we were charged for the sample of new sauce they had offered us. This would not have been problematic had we been made aware of it up front. As a former waiter, honestly I am appalled at the food we were served, and the lack of care/service we received. As a customer spending money, I am incredibly annoyed and will not be back to this location. This was the first bad experience we had at this location, and it will be the last.

Date: 2 months ago

Review №29

Rating: 1

I should have read the reviews before dining here Friday, 7/26/2024. Yikes. The new General Manager, Wes, is terrible! Very unprofessional, rude to patrons and staff, you can tell that he thinks very highly of himself and only himself. I overheard him on several occasions tell employees to have a beer/drink at the establishment after their shift. I also over heard him talk about another waitresss attire and how hot she looked. ummm...he is married. thats gross. He is really creepy. If he made my family and I uncomfortable, I can only imagine how uncomfortable the staff is. however our Server, Abby, was great! She was very attentive and helpful.

Date: 2 months ago

Review №30

Rating: 2

My husband, myself and 2 sons ate here tonight, what a disappointment. Weve been to this location for lunch several times, never an issue. We ordered mozzarella sticks and curds, they took a while to come out. Both of my boys ordered identical burgers and husband and I ordered 10 wings each. Boys burgers came out after a while but no food for us. One waitress eventually tried to give us someone elses order. Our waitress came over with more drinks and a quick your order should be out soon, no apologies which truly would have helped. Our wings finally came out about 20 minutes after our sons food. To my further disappointment my wings came in all drums, which is not traditional. Total disappointment, we were even late for our movie.

Date: 2 months ago

Review №31

Rating: 4

Its buffalo wild wings and you are surrounded by tvs

Date: 2 months ago

Review №32

Rating: 3

Date: 2 months ago

Review №33

Rating: 1

The front staff was very rude. Not at all customers friendly. Service

Date: 2 months ago

Review №34

Rating: 1

Came in, no one at the host stand so we walk to the bar. 3 guests sitting spread out with no clean seats available in between so the 2 of us could sit (not a good sign seeing as this was another chance I was giving this location) and if this neglect was any indicator of the service i was going to receive then I m not going to waste my lunch break and walked out. Again past the empty host stand, I m not sure what is happening with this location but looking at your abysmal one star reviews I d recommend selling off your franchise so someone else can do better.

Date: 2 months ago

Review №35

Rating: 1

Husband and I sat for 10 minutes and no one came to get our drink orders. Hostess was very sweet, but two tables right next to us were immediately taken care of. Food

Date: 2 months ago

Review №36

Rating: 5

Date: 2 months ago

Review №37

Rating: 1

I placed an application there and I called to check on it and he hung up on my face

Date: 3 months ago

Review №38

Rating: 5

Great wings, many flavors to choose from. I recommend to try Honey garlic and honey sriracha. Their celery and carrots were really fresh Coming in on Tuesday gives you 1/2 off wings price through app. Unbeatable deal

Date: 3 months ago

Review №39

Rating: 2

Date: 3 months ago

Review №40

Rating: 3

Server are short staff and they charge me twice one time took for ever to get money back

Date: 3 months ago

Review №41

Rating: 5

Quick service and awesome wings!

Date: 3 months ago

Review №42

Rating: 5

The food was perfectly made/served. The waitress, didnt get her name, was helpful, despite the fact she seemed to be the only waitress there... I never cared for BWW, but today may have changed my mind.

Date: 3 months ago

Review №43

Rating: 5

This buffalo wild wing is so good, the service the food and the environment is amazing 10/10 also our waitress was super nice I think her name is Mel or Natalie but the service is unbelievable, coming back with my family

Date: 3 months ago

Review №44

Rating: 4

Date: 3 months ago

Review №45

Rating: 1

Bartender was clearly drunk. (And was more than happy to tell everyone how much she had to drink that day) Then tried to call me out for staring after waiting for 10 min to take my order (there were two people at the bar inclduing myself). Even the other servers had to say sorry as I walked out. (4 pm Sat Jun 8 2024)

Date: 3 months ago

Review №46

Rating: 5

Great place amazing food and a good atmosphere

Date: 3 months ago

Review №47

Rating: 1

This store needs more employees. Service is always slow. Food takes forever to come out and I never see many employees working. BWW... do better! This is not a one time experience. This has been happening for the last few months!

Date: 4 months ago

Review №48

Rating: 4

Date: 4 months ago

Review №49

Rating: 1

Waited 15 mins and no one stopped by. Table was dirty. Let manager know as we were walking out and he said they were going through shift change, at 5:30pm. He didnt appear to care. Ive been going to this location since they opened and this has to be the worst its been.

Date: 4 months ago

Review №50

Rating: 1

They charged me for this ranch for cold wings

Date: 4 months ago

Review №51

Rating: 1

Ordered 3 times in a row and had an issue with the order every time. This restaurant hires and protects ignorance. Litteraly would rather eat chicken nuggets from mcdonalds because at least they get my order correct

Date: 4 months ago

Review №52

Rating: 5

Date: 4 months ago

Review №53

Rating: 1

Horrible experience. Was there during a non busy time, not during a weekend. They got there before 3 crowds of people, and they still had their meals before ours. Food came out 1 hour later when we ordered, and my food was cold, and nachos were stale. The cheese from the nachos turned into glue and stuck all the nachos together. Definitely will not be coming back. Very UNDERSTAFFED. PS dont get me started on those restrooms.

Date: 4 months ago

Review №54

Rating: 1

I ordered a Diet Pepsi and received a flat drink 2/3 times. My appetizers arrived late and my server never checked on us. Food also arrived at different times. Overall bad experience.

Date: 4 months ago

Review №55

Rating: 1

Bad service 1 hour to do my orden

Date: 4 months ago

Review №56

Rating: 1

Food is fine but service terrible. Placed a to-go order today, a large order, and was missing two large items. Plus the pick up wasnt ready until 40 minutes after the scheduled time. Try calling for help? Sorry, no one is available to take your call. Good bye.(click) sigh. So theres nothing that can be done other than drive back to the restaurant and complain in person? Maybe wait another 20 minutes for my order? No gracias. Adios.

Date: 4 months ago

Review №57

Rating: 1

Dear BWW it s been well over a year since I finally decided to give you another chance after completely screwing me over on a delivery order. (I ordered 50 wings with sauce on the side and got only 1 small cup of sauce). Now I wasn t dumb enough to attempt another delivery order so we decided to dine in. You didn t screw up the order this time because we never even got seated. Needles to say as much as I like your wings the McKinney location is poorly managed. I will not waste my time again.

Date: 4 months ago

Review №58

Rating: 5

Date: 4 months ago

Review №59

Rating: 5

This is my go to for awesome wings.

Date: 4 months ago

Review №60

Rating: 3

Tried to order on line....app wouldnt allow it...took a minute to get order

Date: 5 months ago

Review №61

Rating: 1

Table we were seated in was dirty. No offer to wipe it down. Took forever to even get a table. This is at 5pm so not very busy. Server didn t check up much. Don t have the soft drinks they have in the menu. Was a huge let down to pay so much.

Date: 5 months ago

Review №62

Rating: 1

No beans

Date: 5 months ago

Review №63

Rating: 5

It took a bit to get food but it was nice

Date: 5 months ago

Review №64

Rating: 5

Date: 5 months ago

Review №65

Rating: 1

Once me and my family were seated we had to wait for about 5-8 minutes to be greeted, few more minutes to ask for our drink order- when we finally did get our drinks waitress didnt give us enough straws, about 20m later my food was given to me- since my kids were hungry and didnt have their food they tried to eat my fries but they were cold, they finally got their order and their food was barely warm, I knew the place was busy so I overlooked it but waitress never checked on us, drinks were empty, when we were finally done we tried to get her attention 2x but no response so when she passed again my sister said loudly if we could get our check (was football draft picks so was loud inside) the waitress then gave a mad face and went to a coworker- the coworker looked straight at my sister... when we did get our check my sister asked if there was an issue bc she noticed the look, waitress said she didnt appreciate my sister yelling at her- which is understandable but we tried multiple times to do it the normal way but we didnt want to wait an hour just for a check, my sister told her we didnt appreciate not being served the entire time... when we finally paid our waitress came by to say just checking on you and proceeded to give a peace sign with a smirk on her face... I had high hopes for this place since I hadnt been there in about 5y, I highly doubt I will come to this location again all because the waitress Nicky, but thank you to the server Madison since she actually helped us out more than our actual server.

Date: 5 months ago

Review №66

Rating: 4

Date: 5 months ago

Review №67

Rating: 5

Date: 5 months ago

Review №68

Rating: 1

Date: 5 months ago

Review №69

Rating: 1

Very rude and unprofessional. We placed an order online and waiting for the order. after an hour when we checked they told us the order got messed up and it s not their problem. The guy at the front desk today didn t even try to apologize or let us know. Instead they attended everyone who placed orders after us.

Date: 5 months ago

Review №70

Rating: 2

I don t know what happened, but everything sucks here now. The past 4-5 times I ve been my wings are not fresh or hot. They re sort of warm and the sauce is all thick from sitting there, like the way ketchup looks when it s been sitting on fries for a while. It s a shame, too, because Thai Curry is my favorite flavor. Obviously, it s a management issue.

Date: 5 months ago

Review №71

Rating: 5

Very good atmosphere, good service, very good food

Date: 5 months ago

Review №72

Rating: 1

Never greeted , never offered a menu or silverware,Dirty countertops,rude inattentive bartenders, just , ordered 6 boneless wings, they had been sitting under a heat lamp for an hour or more ,( hard as a rock) male employee come out of kitchen licking his fingers, bartender on there phone only worried about meeting at Applebees after work ,horrible place to eat and drink under pouring drinks also . A short double Jack and Coke shouldn t taste like Coke. Pictures included of finger licking guy and horrible bartender

Date: 5 months ago

Review №73

Rating: 3

Date: 5 months ago

Review №74

Rating: 3

Date: 5 months ago

Review №75

Rating: 5

Date: 5 months ago

Review №76

Rating: 3

My husband placed an order for 20 wings with three different flavors. One of which is my favorite dry rub desert heat. Unfortunately it was nothing like it should ve been. It looked as if they sprinkled the season on the wings and I didn t even get 5 as ordered. We called and spoke with the new manager, Sam. He was very apologetic and refunded the amount paid as well as a gift card. He understood our frustration, especially being this wasn t the first time. We love BWW and have faith Sam will make a difference with the store.

Date: 6 months ago

Review №77

Rating: 1

The WORST! Our server brought us food we didn t order & when my friend and I went to split the check, the server charged MY card twice. I had to call 2x to request a refund for a purchase I did not sign for or authorize. I ended up having to dispute it with my bank as the management is just as incompetent as the server. DO NOT GO HERE. A week later I STILL have not received a full refund.

Date: 6 months ago

Review №78

Rating: 5

Date: 6 months ago

Review №79

Rating: 5

Date: 6 months ago

Review №80

Rating: 2

When ordering from Door Dash, we placed an order, then 30 minutes later canceled. Reordered and then 20 minutes, canceled. Are they running out of product? Then it was a battle to get funds back. Be careful when you order from the app from this place. Not satisfied.

Date: 6 months ago

Review №81

Rating: 1

this place sucks ! just tay away.

Date: 6 months ago

Review №82

Rating: 1

Here we go again. The McKinney location is a real mess. After waiting for 45 minutes past the pick up time my order is brought and the wings were cold. Obviously sitting for awhile. On top of that I got no veggies, just ranch. I m never going back there. I received an email from BWW about BOGO free wings on Tuesdays. When I went to the app to place an order the wings weren t BOGO free they BOGO 50% off. I do believe that s false advertising. Owner said he would make it right for me which he didnt and they are still doing false advertising. This was brought to their attention yet they didnt change the ad. I guess now they are intentionally misleading the public. Way to go BWW.

Date: 6 months ago

Review №83

Rating: 2

Told me I had to pay for wings I redeemed with my points glitch in app. Fries were cold I had to send back burger was super dry and blend ill stick with my main location

Date: 6 months ago

Review №84

Rating: 1

Girl at the bar had an attitude never going back other than that everything was good

Date: 6 months ago

Review №85

Rating: 2

You cant put order in with online or the app. I called at least eight times and no one will answer the phone to put in an order. I will have to go to the Plano location to get service. Parking: It just gets crowded quickly.

Date: 6 months ago

Review №86

Rating: 4

Date: 6 months ago

Review №87

Rating: 1

Ordered wings, immediately noticed that some of the wings were COLD, and the rest was hot. Clearly my food needed some extra wings from some left over plate or loose wings somewhere, absolutely disgusting and unacceptable. Server didn t seem to care, took the food back and that was the end of it, the place was nearly empty.

Date: 6 months ago

Review №88

Rating: 1

Walked in and it took the guy about 10 min to gather menus and sit us down, second the place was filthy and our booth and menus were sticky and dirty table was too. Server greeted us and brought our appetizers which was fried pickles mind you they looked disgusting. Never going back we left. Don t recommend this place go to another location.

Date: 6 months ago

Review №89

Rating: 1

Both lady s working as servers did an excellent job, even the guy server taking orders to the front for to-go orders But the modelo draft beer tasted like crazy guys draft beer (flat, disgusting, not good) The wings were kinda warm but not freshly hot as plucker s The fry s were stall (cold and old) server got us fresh one asap tho. Usually make home before making a stop but not tonight. Parking: Clear parking lot, maybe because too many bad reviews and experiences??

Date: 6 months ago

Review №90

Rating: 5

My favorite go to place!

Date: 7 months ago

Review №91

Rating: 2

I was visiting from California and we walked in to order takeout.. 12 wings, a burger, and fries. Service was slow.. asked the desk about my order and was told not ready yet, waited an additional 10mins after asking 2 additional times about my order only to find out that it was already sitting there behind the counter ready for pickup. On top of that had to wait an additional 5 mins because they forgot to add the fries that came with the burger and the container of fries looked like a half-order. Also the burger was very dry

Date: 7 months ago

Review №92

Rating: 1

Date: 7 months ago

Review №93

Rating: 1

It s Friday feb 16 almost 3 pm the blond working the front really sucks , she had a really bad attitude and was complaining about working on a Saturday the whole time , even threw my wings to go and said here u go sir , really rude

Date: 7 months ago

Review №94

Rating: 1

Date: 7 months ago

Review №95

Rating: 1

Date: 7 months ago

Review №96

Rating: 2

Man the customer service and quality of food is hand in hand pretty poor. I went here back to back including Super Bowl Sunday and had basically the same experience, hence my review. Super Bowl Sunday was a special circumstance which I won t dive into but on my return trip Monday lunchtime, I noticed there was only a small crowd of people; possibly 10 tables set out of 25/30. Myself and another gentleman were standing at the front waiting to be addressed for over 5 minutes. Like, where is the hostess?? Granted my order was ready at the time I arrived at the counter but it was supposed to be ready @or around 12:10 according to my online order and I arrived at 12:09 because I like my food hot and ready. Mind you I had to wait the 5 minutes for the hostess, so food never got into my hands until 12:18. What room e for surprise is that once I got to my car and checked m food, fries were already cold and wings looked like they had been setting for hours. No huge biggie I ll just heat it up a little bit when I get home(literally 2 minutes away) but the kicker here is that I asked for a single ranch and they gave 6! Blue cheese. Like why? Would you waste that much product on a one person 6 wing meal and get it wrong on top of that! #makeitmakesense

Date: 7 months ago

Review №97

Rating: 5

Date: 7 months ago

Review №98

Rating: 1

I ordered a 10-wing combo with fries and ranch. The app gave me the wrong time estimate. Food was already done with no notification. The mix of classic wings had yo be the driest wings Ive ever had. They were overcooked instead of tender/juicy. It was a struggle to eat them even with ranch. The ranch cups were also mostly empty. I wanted to give this location a chance instead of the nearby Wingstop. Big mistake.

Date: 7 months ago

Review №99

Rating: 1

This place is going to kill someone! They served me rotten, expired food. I placed an online order that said it would be done at 8:40pm and when I showed up, they said they dont have mIy order. They eventually found it. I ended up finally receiving my order at 9:33pm after waiting almost an hour past my pickup time. When I got my food, the wings were ice cold and the celery they included with my order was so rotten and expired that it turned into brown goo. One of the bags said 10/17 on it. Four months past the expiration date! The amount of incompetence, laziness, and lack of management for something like this to be served to a paying customer amazes me. The health inspectors need to be called on this place before they kill someone. Do not eat here!

Date: 7 months ago

Review №100

Rating: 2

Service is bad, I had to struggle to find someone who can help me, food is okay and the store feels old compared to the order BWW locations Ive been before Vegetarian options: Cauliflower wings, Onion Rings, Carrot, Celery

Date: 7 months ago

Review №101

Rating: 1

I received the most disgusting chicken wrap I have ever seen from this place tonight, called to have it remade and they remade it incorrectly twice whoever the manager is sounds very young and obviously is not doing a good job. Do better.

Date: 7 months ago

Review №102

Rating: 5

Had an absolutely stellar experience at Buffalo Wild Wings in McKinney, especially due to the exceptional service provided by our server, Natalie. We were seated in the bar area on a Thursday around 6:30 PM, which seemed like a bustling time for them. Despite the crowd, Natalie stood out with her friendly demeanor and exceptional service. She truly went above and beyond to ensure we had everything we needed, making our dining experience memorable. Her attentiveness and professionalism greatly enhanced our visit, and I highly recommend requesting Natalie as your server if you find yourself at this location. Her efforts deserve recognition, and shes a fantastic representation of the great customer service Buffalo Wild Wings strives for.

Date: 8 months ago

Review №103

Rating: 1

Date: 8 months ago

Review №104

Rating: 1

Terrible terrible experience. waitress couldnt get anything correct, waited 20 mins for water to drink, food was cold when it came out, bills were entirely screwed up, orders were wrong, both patrons got the same meals and one paid 3x as much then the other. What a joke this place is. Should demolish the building and it would do justice to bww name. Never again will we go here.

Date: 8 months ago

Review №105

Rating: 5

Date: 8 months ago

Review №106

Rating: 4

Street tacos great fries was cold

Date: 8 months ago

Review №107

Rating: 5

Date: 8 months ago

Review №108

Rating: 1

Worst service of all time

Date: 8 months ago

Review №109

Rating: 1

I ve had wings all over the country but nothing this awful in my entire life. All of them were way over cooked with barely any sauce or no meat whatsoever. I had sworn off coming back here after my previous experience but decided to give it another shot. The photo below describes everything. I ve had better wings from 7-Eleven. Beyond disappointed.

Date: 9 months ago

Review №110

Rating: 5

Great place, prompt service, tasty food.

Date: 9 months ago

Review №111

Rating: 2

Food was good. Took 45 min to come. Amd its dead in here. Server blamed it on the cooks saying they made bone in instead of bone out. I think she was lying. She probably mis rung it. I complained about it. She obviously didnt tell a manager. Because no one came to talk to me. Ordered a wild herd and she rang in a Miller lt. She fixed that on the receipt. But maybe if she wasnt on her phone every 2 minutes and didnt blame other employees for her down fall, Id give more tip and stars on the review. Go get an hourly job bro.

Date: 9 months ago

Review №112

Rating: 5

Ive come with my family here for dinner. Jennifer was helping us with our order,she was very patient and great in helping me. I have used BOGO promo and used gift cards in paying the bill and everything was pretty smooth. Thanks to Jennifer.

Date: 9 months ago

Review №113

Rating: 5

Tasty wings and the bartender makes a good Black n Blue.

Date: 9 months ago

Review №114

Rating: 5

So happy I came here today. Great bar service, thank you Megan! Good food, great patrons and so many games on. Vegetarian options: Had the cauliflower habanero and they are really good! Only resident with a good vegetarian option for wings.

Date: 9 months ago

Review №115

Rating: 5

Date: 9 months ago

Review №116

Rating: 1

Expect to wait 10+ min to be greater by a server even on non busy day. The server we had was awful she spent more time cleaning than taking care of any of the tables she had. My food came incorrect and instead of bringing me what I needed to correct she took my food and added it in. I will definitely NOT be returning.

Date: 9 months ago

Review №117

Rating: 2

Date: 9 months ago

Review №118

Rating: 1

The wings were cold, the fries were cold, chicken tenders for the baby was cold. Plates given had water in it. The server didn t bring tissues to wipe down the plates for 10 minutes .

Date: 10 months ago

Review №119

Rating: 1

Was waiting to pickup my order for 20 minutes. They sat 4 different groups of people when I haven t been helped or been acknowledged. I only had 30 minutes for my lunch so wasted most of my lunch waiting. Will not be coming back. Every time I come to this location there is terrible service.

Date: 10 months ago

Review №120

Rating: 3

Date: 10 months ago

Review №121

Rating: 3

Manager and waiter was not friendly. Portion sizes are way below regular sizes

Date: 10 months ago

Review №122

Rating: 5

Date: 10 months ago

Review №123

Rating: 1

I came here to place an to go order on my way back to Home, but the receptionist was busy making the phone call rather than attending the customer. When He is done with the call than He gave Me unexpected reason saying his co-worker have took the card and can t take an order and will be back in 7-9 minutes if I can wait till than My order will be taken once his colleague arrives. Later I told my o call manager to make it happen and the issue is taken care. But the behavior and reason is not expected after all it s a big brand BWW. Vegetarian options: Need more vegetarian options it s is very limited.

Date: 10 months ago

Review №124

Rating: 1

I wish I could give zero stars for this BWW location. The manager Garrett Kleis has zero customer service skills and doesnt care if the order was improperly handled. I ordered boneless wings, tater tots with salt and vinegar, veggies with ranch and extra ranch through a delivery service. The package had not been opened. The tater tots were plain, I didnt get the veggies and did not receive any ranch. He offered no refund or even a credit and wouldnt even talk directly to me. He only relayed a message through his employee that I would have to contact the delivery service. I have been to many BWW and have had amazing service, even when an order gets messed up now and then. This BWW will never receive my business again and I will make sure I spread the word of the managers lack of care, even when the employee that answered the phone admitted fault in forgetting to complete the order.

Date: 10 months ago

Review №125

Rating: 5

Liked the sports enviroment and the wings!!

Date: 10 months ago

Review №126

Rating: 1

They are always super busy and you are waiting forever to get food. Doesn t matter if you order food over the phone, app or dine in. Its been an hour since I placed an order for 6 traditional wings. A restaurant shouldn t be that backed up to make this. Love the food but it s not worth it when waiting this long.

Date: 10 months ago

Review №127

Rating: 4

Date: 10 months ago

Review №128

Rating: 5

Date: 10 months ago

Review №129

Rating: 5

Good service and food. Arrived after days big football game. It looked like they were cleaning up after a lot of people recently left.

Date: 10 months ago

Review №130

Rating: 5

Super offer that I would like to return and good service

Date: 10 months ago

Review №131

Rating: 4

Date: 10 months ago

Review №132

Rating: 5

Date: 10 months ago

Review №133

Rating: 2

Service was good from our waiter. Food has really gone downhill at this location. Cheese Curds appetizer was around 10 bucks almost burnt and very little.

Date: 10 months ago

Review №134

Rating: 4

Date: 11 months ago

Review №135

Rating: 3

Date: 11 months ago

Review №136

Rating: 5

Food is ok, service can be slow. Vegetarian options: Vegetables and potatoes Food : 4/5 |

Date: 11 months ago

Review №137

Rating: 1

Me and my friend visited this location and we had a terrible experience. After we sat down, the waiter didn t come till 30 min later to just give us menus. We also didn t get our drinks till 20 minutes after that. We even tried talking to the manager and he said he would take our order and bring our drinks but he never did. And when our food eventually did come out it was terrible. Our nachos were drenched in sour cream and i m not exaggerating. We had to scrap most of it off. Our wings were also really chewy and barely had any sauce on them. Terrible experience!

Date: 11 months ago

Review №138

Rating: 5

Excellent food and service.

Date: 11 months ago

Review №139

Rating: 4

Date: 11 months ago

Review №140

Rating: 3

Date: 11 months ago

Review №141

Rating: 5

Date: 11 months ago

Review №142

Rating: 5

Wings were good fries were cold and came out to late I was almost done eating my wings when my fries came to the table

Date: 11 months ago

Review №143

Rating: 1

They gave us wings that looked like someone already ate out of them, forgot our whole other 15 wing order when it said buy one get one 50% off online, then when we tried to get help on remaking the first batch of wings that looked like someone ate out of them the whole staff ignored us & walked right by to sit other people then sat at the bar ignoring us again just to talk to the other staff. Also the girl working there lied and said she was a manager. We had to find the REAL manager ourselves who was completely unaware of the whole situation. Absolutely horrible service. They weren t even making the other 15 wings we ordered when we found the real manager even though the girl told us they were making them. They need to hire better staff

Date: 11 months ago

Review №144

Rating: 5

Great food as always!

Date: 11 months ago

Review №145

Rating: 4

3.7 stars. Quick business lunch. Server was great. Food was average. Atmosphere solid. Definitely will be back in the future to watch Mavs basketball here.

Date: 11 months ago

Review №146

Rating: 1

Ive given this place chance after chance. I just can t anymore after yesterday. Orders are always wrong. Service at the bar takes forever. It s clear why this company is having issue a cross the board. No more. Update 10/16/23: decided to try and give this place another chance. That was a mistake sat in the bar for 20 mins, and not even a hello walked up to the to go order counter and tried to place an order and couldn t. The manager finally walked over and treated me like I was stupid for trying to place an order. At that moment it became clear why the location is so terrible. Management this page will fail if corporate doesn t solve this issue.

Date: 11 months ago

Review №147

Rating: 5

Date: 11 months ago

Review №148

Rating: 3

Had to wait a long time for food to come out. My meal was not bad but two of my friends had issues. I am not sure if it was the kitchen or how the waitress put in the order, but they were both wrong. She did offer to fix it but we had already been waiting a while. I will probably give them another chance though.

Date: 11 months ago

Review №149

Rating: 1

I placed my order online, I asked about my order after the time it says on the app, they called the manager Kara to see what was going on and her customer service skills are horrible, her attitude even worse. She acted like she didn t care.

Date: 11 months ago

Review №150

Rating: 1

I place an order on the app. We got here 10 minutes they checked on the kitchen made me wait. I asked about my order after 5 minutes they said on the app that it was ready; for our surprise the order was not ready, they called the manager Kara to find out about my order, her attitude was horrible, her customer service skills are terrible, her face during the time she was talking to me was like she didn t care at all.

Date: 11 months ago

Review №151

Rating: 4

Date: 11 months ago

Review №152

Rating: 4

Sometimes all you need is wings!!!

Date: 11 months ago

Review №153

Rating: 5

Solid wings and great service

Date: 11 months ago

Review №154

Rating: 5

Nice place was very busy and service was great

Date: 11 months ago

Review №155

Rating: 5

Always good.

Date: 11 months ago

Review №156

Rating: 5

Date: 11 months ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 1

Date: a year ago

Review №159

Rating: 4

We like BWW, and sometimes we love it. Our last visit was a to go order pick up. I ordered the dry rub wings and paid for all flat wings (not about the $) But instead, I got all drums and one flat? I checked what we ordered when we got home, and it was correct, all flats. The food is always good, sometimes theyre super busy. You were so close to 5 stars...

Date: a year ago

Review №160

Rating: 4

Better atmosphere then other location .. service was slow and sauce on the wings was really less which made the wings hard.

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 1

Sunday, September 10th, around 4pm I believe my mom and I decided to come here to pickup an online order that I had placed. I didn t think it would be such a hassle because I ve actually placed a separate order prior to this trip just maybe a week ago (some lady actually parked so close to my car that day that she had her door resting on the side of it and her excuse for that was that she didn t slam it so having her door resting on the side of my car should be ok. Wildly entitled but that s people of McKinney for you I guess.) On this Sunday however once I get to the place I call the number and tell them I have a pick up order for my name. They tell me they don t have a pickup order under my name. I told them what my order was and they said they couldn t find it and to come in with the receipt. Strange, but I complied because I was extremely hungry and in a rush to get back home to salvage the rest of my weekend before work and I also didn t want my car to be hit by some overly entitled mother of McKinney. I come inside and they re about 2-3 girls standing there, mind you a lot of them looked underaged, and they ask to see my receipt. No problem, I comply, I m thinking mistakes happen I guess. Sure I was alittle ticked off by it and inconvenienced but I m thinking maybe it was just a human error or maybe they were too busy. So they take a look at my receipt, they apologize, and they inform me that my order will be ready soon. So they seat us in the waiting room, which is enjoyably close to the restrooms so that was fun making eye contact with several husky men before they go to the restroom right before I m supposed to eat- love that. We sat there for what felt like eternity. Maybe 30 minutes at most. Sure, my mom did order something too but like 6 wings and some fries how bad can you mess that up right. Well finally the underaged girl brings my food out but not before demanding the money for the food. That s right people- demanding the money for the food. After I had already successfully made my order in the app. This seems to be a trend here charging twice because the order I made a week ago said it didn t go through the first time in the app, but I submitted it the second time because I had the funds to submit the order the first time, and it goes through. What kind of messed up app does this place run where the restaurant doesn t get the order or the app cannot process a single simple payment? And then the customer gets blamed for the inaccuracy and the problem. My mom told the girl how we wanted a manager yet I REFUSE to sit here and panhandle for my rightly deserved order that had been placed the right way on the app for 6 measly frozen made wings. I just refuse to do that. The fact that nobody raised these questions to me whenever I showed them my receipt the first time is appalling. You made me wait, waste time, sit there for no reason, had to endure the bathroom situation as well, to then have the audacity to tell me that I m still going to have to pay for the order because the restaurant never got the notification and if they find it days later after researching how they would refund me. After I m already waiting for the wrongful second pending charge for my order that I placed a week ago to fall off. What kind of incompetent childish business practice is this? Have some common sense. Why wasn t my photo of my online order good enough for you? Do you think someone has the time to photoshop a whole photo of a receipt for frozen wings? You guys are crazy and have the worst customers in the parking lot as well. I won t ever be supporting another Buffalo Wild Wings chain ever again. I am still needing the customer support phone number as well so that I can raise my complaint to corporate. This McKinney location needs serious help and also needs updates as well. Why would you put the customer waiting area by the BATHROOMS? Why does this place only have 2 curbside pickup parking spots? I need someone from the top to reach out to me. Parking: Only 2 curbside pickup spots, really terrible drivers who will ding up the side of your car because they re too entitled to walk.

Date: a year ago

Review №163

Rating: 1

Date: a year ago

Review №164

Rating: 1

Ordered via the app, went to pick it up and they said they did not get my order. I showed them my receipt on the app and my cc. Left with no food and a $45 charge. No apologies from the management, the customer service at this place is nonexistent.

Date: a year ago

Review №165

Rating: 1

This location used to be great, but over the last year or so the service has been terrible. We joke when we go about how long it will take to get our food. We went on Friday around 6:30. We were seated right away but the girl seating people also seated 4 other tables in the same section. I felt bad for the waitress. All of the tables waited almost 20 minutes just to get their drinks. One guy literally raised his hand and it still took 5 minutes for somebody to take his order. Lots of servers walked by and never even offered to help out the girl in our section. The girl that seated us was standing around chatting, at the bare minimum she could have helped with drink orders. We were there probably an hour and a half, never even saw a manager walk by. Somebody should have been supervising or at least offering to step in and help. The whole thing was ridiculous.

Date: a year ago

Review №166

Rating: 4

This place was outstanding. With the young folks handling everything. It was fast and courtesy. The taste of the wings are the same as all the others

Date: a year ago

Review №167

Rating: 2

I spend $40 for 30 wings and they give me only two small cups of blue cheese dressing SMH really? Are we having a blue cheese dressing shortage?

Date: a year ago

Review №168

Rating: 1

The only reason they got a one star is because I had to leave one. Drove 30 min to pick up my online order and it was not in the system. They place the order and they placed it wrong. We ordered $70 worth of food and they gave me 1 cup of blue cheese. I had to ask them for more as if I was being greedy. When the guy brought my food he asked are you good and I said no. He just smiled and walked off. I asked for a manager and no one came. Didnt need to make a scene and having hungry kids back home, I had to go through my order again and tell them if it was correct. Big fail

Date: a year ago

Review №169

Rating: 1

I try to only post positive food reviews, and if the experience is negative just let it be. But this particular location of BWW is just consistently terrible with service. I did a mobile order a few weeks ago. I show up at my designated time and walk-in to 4 other people awaiting picks ups as well. The blonde girl who was working the to-go counter told me it would be another 30 minutes because the kitchen was behind. While standing there waiting, I witnessed the same blonde girl also serving as the greeter as well. Every single party that entered she would encourage to go to the bar for open seating or wait for a table (with almost the entire dining room being empty). After watching the kitchen bring food up to the front and those people awaiting to-go orders ahead of me leave, I asked once again about my food. It turns out it was up-front the ENTIRE TIME - the initial blonde girl was too lazy to even open the warmer to check. A different gentleman discovered it and yelled at her for making me wait for nothing. Flash forward to tonight, I walked in to eat inside and the same blonde girl was the greeter. She once again used the same line about going to the bar for open seating or waiting 45 minutes for a table. I will say, tonight was MUCH busier inside than my previous visit but I could still see at least 6 empty tables just from the host stand itself. I m writing this review from inside Hooters where we were immediately seated and served. BWW you seriously need training for your front-end.

Date: a year ago

Review №170

Rating: 1

We came in with a party of 3 after the lunch rush was over. It was my husband, myself, and my 4yo son. After sitting for 15 mins our waiter came to get our drink order... After our waiter finally decided to grace us with his presence again we put in our order. About 20 mins later my husbands order came out. 5,10, 20mins go by.... Me and my son still dont have our food..FINALLY... My food arrived... Only to be completely NOT what I ordered. I finally asked to speak with a manager after sitting for more than an hour and still no food. He comes to our table and said he would take care of it. 15mins later... Still no food. He came to tell us he was taking care of our bill our $38.00 cost us $4.00.

Date: a year ago

Review №171

Rating: 1

Apparently day shift on Friday isn t the time to go. Basically just didn t have to do dishes after eating this meal which I m not tipping anyone for I miss the pre-COVID service industry. As a veteran myself I d say if you don t want to at least make sure appetizers come out before meals (multiple trips before writing a review) or offer to go boxes for food then get a different job. Simple.

Date: a year ago

Review №172

Rating: 3

Date: a year ago

Review №173

Rating: 5

Always great service and great food, Ice cold beer!

Date: a year ago

Review №174

Rating: 3

Been here a few times and our order is never fully correct and it usually takes forever to get your food.

Date: a year ago

Review №175

Rating: 5

Date: a year ago

Review №176

Rating: 3

The chicken taste was not enjoyable. Vegetarian options: Cauliflower wings Food : 2/5 |

Date: a year ago

Review №177

Rating: 5

Date: a year ago

Review №178

Rating: 4

Date: a year ago

Review №179

Rating: 4

Date: a year ago

Review №180

Rating: 1

We went to this location a few months ago. Our server dropped off food for my husband and me and then went MIA. We finished eating our food before our daughters food finally came out cold it was about 30 minutes after we got ours. We heard another server say that our server was helping out in the kitchen. He never came out again and no one apologized for the delay. We went again tonight thinking that was a one time thing and it couldnt possibly happen again but it did. This time my daughters and my food came out and my husbands food came out 20 min later. At least this time the server was attentive and apologized but this location has serious issues in the kitchen. We made the decision tonight to find somewhere else to get our wings.

Date: a year ago

Review №181

Rating: 5

I ordered takeout and they brought it to me in the drive out in the drive up takeout space. Anyway, it was great to have delicious wings again for a change.

Date: a year ago

Review №182

Rating: 1

There is a reason why this place is below 4 stars. Where do I begin? Sat at the bar tonight, the bar tender cussed and complained the entire night. Not only that she is a bartender and should be thankful for people ordering drinks but instead she trashed everyone s drink choice including my own. The manager is walking around listening to her foul mouth and says nothing. She would deliver your drink and say welcome almost like she is doing us a favor. On top of that they shorted me wings on my order. This location needs to be closed for training and re-staffing. I will never return to this establishment and recommend no one else also. At least do not sit at the bar!

Date: a year ago

Review №183

Rating: 5

Date: a year ago

Review №184

Rating: 1

Date: a year ago

Review №185

Rating: 5

Date: a year ago

Review №186

Rating: 3

Date: a year ago

Review №187

Rating: 2

I ve a love hate relationship with this place because I like their wings and being able to watch sports while eating but every time I come out yo this location the service is terrible! I can t tell you how many times I ve come here ordered my food and have had to ask for napkins. I m not sure if this is a policy that you have to ask for napkins or a fork so they give it to you? But it seems like common sense that if you are gonna a eat you are gonna need a napkin at the very least. Let s step it up McKinney Buffalo Wild Wings!

Date: a year ago

Review №188

Rating: 3

Only Buffalo Wild Wings offers so many dipping sauces. They are incredible (old post) . BUT, now as of July 2023 they are charging per dip. No celery or carrots for free. So add extra 10 bucks... They are not the best wing place anymore for Familys.

Date: a year ago

Review №189

Rating: 1

found LOTS of feathers in our wings so disgusting and unappetizing. Manager was passive aggressive about the one little feather in our chicken. They did comp ONE of our meals, but definitely won t be returning.

Date: a year ago

Review №190

Rating: 1

We came in and were promptly greeted and sat. That s as far as anything got, as we sat at our table (in the middle of the restaurant) for 10 minutes without being greeted. Many servers looked our way, but none came over. And I wish I was exaggerating when I say 10 minutes.

Date: a year ago

Review №191

Rating: 5

Sam and his trainee Morgan were amazing. They went above and beyond to make sure I got what I needed for my dietary restrictions. They seemed very happy to help and were extremely friendly. The food was fantastic as well, couldn t complain.

Date: a year ago

Review №192

Rating: 1

6 boneless wings more like a kids meal (using sauce for scale ) very disappointed. Why pay full price for a medicore sized meal. $10

Date: a year ago

Review №193

Rating: 5

Date: a year ago

Review №194

Rating: 5

Ask for Bartender Jay he s amazing highly recommended. Don t sleep on it ! Top notch

Date: a year ago

Review №195

Rating: 1

Dont order any extra ranch. Manager was extremely rude.

Date: a year ago

Review №196

Rating: 5

Date: a year ago

Review №197

Rating: 5

We sat in the bar area and Katilin took great care of us. Very prompt, friendly and professional! Jay was also very helpful during our stay! Clean, cool vibe! Food was hot, fresh and tasty!

Date: a year ago

Review №198

Rating: 1

I had a takeout order today and the wings were terrible. Why do u guys don t even dip the sauce properly, this is the second time i faced the issue. It feels like you delivered just the fried chicken slightly tossed with a very very little bit of sauce. Waste of money every time i order here. Very disappointed

Date: a year ago

Review №199

Rating: 5

Great selection of food! The greeter named Garrett, was helpful and helped us out with drinks and sides. Definitely will be back!!

Date: a year ago

Review №200

Rating: 5

Date: a year ago