Casa De Palmas, Trademark Collection by Wyndham

Review №1

Rating: 5

Beautiful Place to take Photos

Date: a week ago

Review №2

Rating: 5

Date: a week ago

Review №3

Rating: 5

Was here for work so didn t out to do much. The staff at the hotel were very friendly, hospitable, and attentive.

Date: 2 weeks ago

Review №4

Rating: 5

Nice place. Very clean rooms. Friendly staff. I will definitely return.

Date: 2 weeks ago

Review №5

Rating: 5

Date: 3 weeks ago

Review №6

Rating: 5

Nearby activities: Estamos en un evento cada último domingo del mes excelente servicio y ubicación Rooms

Date: 4 weeks ago

Review №7

Rating: 5

Need couples update in bathroom But everything fine!! Rooms

Date: a month ago

Review №8

Rating: 3

Date: a month ago

Review №9

Rating: 4

The location is great. The service is excellent, and the rooms are there to relax in. Noteworthy details: Sitting right in the middle of downtown McAllen, its within walking distance of the bus station and many food & service locations. Its got a quiet and relaxing vibe without all the hustle and bustle of a big city.

Date: a month ago

Review №10

Rating: 4

Nice place to stay. Close to Mcallen DT and Art District.

Date: a month ago

Review №11

Rating: 4

Decent place for $106 a night on a weekday.

Date: a month ago

Review №12

Rating: 5

An absolutely lovely stay. The staff is attentive and kind. The breakfast buffet is tasty. The building is historic, the location puts you within walking distance of the main street, and again, the staff is amazing

Date: a month ago

Review №13

Rating: 5

Nice rooms, nice fancyish hotel, good parking. Garage definitely needs a 2nd exit ramp built, one way ramp for both entrance and exit is sketch lol. Nice place overall, beds were awesome.

Date: a month ago

Review №14

Rating: 5

Date: 2 months ago

Review №15

Rating: 1

Poorly trained staff, and poor cleaning.

Date: 2 months ago

Review №16

Rating: 2

Rooms: Large stains in the carpet, rusted fridge, and musty smell. Rooms

Date: 2 months ago

Review №17

Rating: 5

Date: 2 months ago

Review №18

Rating: 5

Date: 2 months ago

Review №19

Rating: 1

Very young some underage drinking going on in the pool area and the guests were fighting physically, the hotel employees did nothing. Couldnt control the behavior of the guests. This place is only geographically charming but the staff is sorely without culture .

Date: 2 months ago

Review №20

Rating: 5

Date: 2 months ago

Review №21

Rating: 4

Date: 2 months ago

Review №22

Rating: 3

Date: 2 months ago

Review №23

Rating: 5

NATHAN the shuttle driver is AMAZING, we can in from a working flight and he was the best!

Date: 3 months ago

Review №24

Rating: 5

GREAT HOTEL!!! Fantastic Restaurant and Bar! The Sangria and the made-to-order guacamole are beyond DEE-LISH!!! The hotel staff, especially Mark, are the MOST ACCOMMODATING and truly professional staff! Rooms

Date: 3 months ago

Review №25

Rating: 3

Date: 3 months ago

Review №26

Rating: 4

We attended a memorial service for a friend. Food was buffet style and was good. Servers were good at refilling glasses and picking up dishes when done

Date: 3 months ago

Review №27

Rating: 5

Date: 3 months ago

Review №28

Rating: 4

Date: 3 months ago

Review №29

Rating: 4

Our experience was amazing! Although the rooms are a bit dated- the service to please their customers is phenomenal! We encountered a young man at the front desk named Mark- after 8 hours on the road we were exhausted. He accommodate us with a room on the first floor, because we have little ones, but the room had a slight smell of humidity, without hesitation he moved us to an upgraded room and profusely apologized for the inconvenience. He was courteous, professional and very attentive. We will definitely be back!

Date: 3 months ago

Review №30

Rating: 5

Awesome place

Date: 3 months ago

Review №31

Rating: 5

Great atmosphere At Bar Great Crew those guys take good care of their Guests Had a wonderful Breakfast with Cirilo great host took care of all my needs good job! Rooms : 5/5

Date: 3 months ago

Review №32

Rating: 5

Simple, clean, classy hotel. Really enjoyed it. Great value as well.

Date: 3 months ago

Review №33

Rating: 4

Safety: People on the parking lot are drinking with their trucks doors open and music Rooms

Date: 3 months ago

Review №34

Rating: 5

Date: 3 months ago

Review №35

Rating: 5

This hotel is in a great location! I had a great customer service experience.

Date: 3 months ago

Review №36

Rating: 5

Date: 3 months ago

Review №37

Rating: 1

This is hard for me to say because I really enjoy the place. I ve been there a couple of times and had a blast. However, I have a sour taste in my mouth due to the uncertainty surrounding my deposit. It s been more than three weeks of calling and asking to get it resolved, and nothing has worked. Its always the same answer: I ll get back to you, I ll talk to my manager about it, A couple more days and it ll hit your account, I ll transfer you to my manager, I will talk to the account team and get it sorted out. Ive heard about a million reasons and ways they are going to resolve it. Yet, I have yet to receive a proper answer with a concrete date that will actually make it right. I wonder if I m the only one going through this or if there are others who have complete confidence that it will be returned, but after a while, they forget all about it and it never appears. Maybe it s part of the operation, or somehow it s a way to earn more money, hoping people forget about it. For some, it may only be $50 or $100, maybe even more, and they prefer not to make it a hassle for what may seem like a waste of time. But it s not just $50. Its the principle that s in question because those $50 or more can be used for something else, something that can actually help our day-to-day lives. With inflation rising and the cost of living increasing, it can make the difference in having gas or not. I wish I didn t have to make this post, but it really frustrates me not being able to do anything about it and having this feeling that they are taking advantage of me and many others who may not want to make more than 15 calls to get it resolved, only to face management giving the runaround at every turn. I hope this gets resolved soon because it has really ruined the beautiful experience I had with this hotel. If you are going through this, don t hesitate to give them a call and insist on getting your money back. Actions like this help prevent it from happening to someone else. Take action and don t let anyone keep what s yours.

Date: 3 months ago

Review №38

Rating: 1

Very nice place only problem was we got in the room and found it dirty when we mentioned it, They said they ll send a cleaning lady to come clean the room so we went to dinner. Once we got back, we saw it hasn t been clean so went to front desk again, they said again we re sending the lady. We went back to the room to make sure she cleans and the lady had the audacity just to pick up the clothes that were left over from the people that stayed before us and didn t want to clean the room so they moved is to another room, for us also to find it dirty. Having hairs in the bed sheets, The floor is not vacuumed and a little bit of trash on top of the desk and dressers, so I cleaned it myself, and then went downstairs and asked them for new blankets for the bed, after telling them what we found with the new room. Here are just some pictures. I have a whole lot more. This hotel is not worth the price. I do not recommend to stay there. I personally will not stay there ever again. I would rather stay in a motel six then here.

Date: 3 months ago

Review №39

Rating: 5

Fabulous place. Beautiful hotel, nice pool, excellent and courteous staff, clean rooms, comfy beds. Excellent location.

Date: 4 months ago

Review №40

Rating: 5

Date: 4 months ago

Review №41

Rating: 1

The room that I stayed in smelled like mold and there was a cockroach in the bathroom really nasty don t stay here

Date: 4 months ago

Review №42

Rating: 4

Historical place and clean hotel

Date: 4 months ago

Review №43

Rating: 5

Date: 4 months ago

Review №44

Rating: 5

loved this place! It was beautiful and staff was very friendly :)

Date: 4 months ago

Review №45

Rating: 5

Date: 4 months ago

Review №46

Rating: 5

Date: 4 months ago

Review №47

Rating: 5

Date: 4 months ago

Review №48

Rating: 2

Its very cool on the outside but rooms are small and dated. Not retro or antique, but just old and not well maintained. There was also a power outage while I was there and my AC wouldnt cool the room. I woke up drenched in sweat.

Date: 4 months ago

Review №49

Rating: 5

Was a little scared be abuse of the parking lot being low but the rooms and services was so beautiful and the area was perfect for a small get away.

Date: 4 months ago

Review №50

Rating: 5

Date: 5 months ago

Review №51

Rating: 1

This is a long story, because I am very disgruntled, and feel ripped off. And it s too bad because kenny was delightful and accommodating and the building was interesting itself. Okay this is hard to rate because overall we are satisfied with the room the hotel and wanted to stay again also, the service was excellent when we checked, Kenny did an excellent job, very professional courteous and smooth transaction. But then, when he left the front desk, and other worker was there, although she was courteous and pleasant, not really sure whose fault this is beside the coke heads next door, but we have neighbors right outside our bed about 2 feet on their balcony right next-door, we re talking very loudly and echoing and endlessly, like not even taking a breath, from at least 3 AM to 8 AM. It woke me up they were so loud. My waking up and moving around woke my husband who is a light sleeper and at 4 AM I finally told the front desk, the noise does not end until 8:30 AM, on the 3rd complaint. Then new front desk person he gave us a later check out until one, which barely made up for the five hours of sleep loss, because we woke at 12:50 and we vacated shortly after 1pm but they charged us for smoking in the room! $250 CHARGE not only did we not smoke in the room, but my husband was courteous enough to take all the cigarette butts. Keep them in a small cup, took them off the porch, cleaned up and threw everything in the garbage cans. He always cleans the hotel room before we check out, so it is extra insulting that we are soaking in there, also, our neighbors were smoking and we had to shut the door to balcony several times to keep their smoke out of our room. WE WERE PERFECT GUESTS, did not leave a mess, and smoking charge is 3x the price! We wander the hotel all morning because of the noisy guests next door and the problem was not solved. I seemed to have left a charger there that is unique, and they cannot check until room service comes tomorrow, also even though the front desk lady was very nice, she cannot check into the charge until tomorrow when the manager comes. So I am out almost $300 for no reason and less than accommodating. This is really too bad because even my husband wanted to stay here for several more days. Oh, and I forgot to mention, the air conditioning didn t work in a room and it was just flat turn off like dark screen on the thermostat and we had to keep turning it back on throughout the day and night The pool is green and foggy. Somebody is not checking the chemicals are cleaning it properly, the Night Shift person before the one we saw told us they had a hot tub they do not. One of the main features we were looking for. It was a pool. It is not heated, and it was not clean enough for me to want to step foot in it. The fountain next to it look Crystal blue, but the pool looks filthy. I watched the pool and then clean it. They did not do a pH level check, nor do any chemicals. We were happy to purchase a breakfast for $14 a person, but everything was mediocre and disappointing, except for the fruit half of the fruit was delightful half of it was not. Overall beautiful, historic hotel, lacking a lot of antique features that it once had, but still a cute charming little gem. We were happy to become regulars. Now after this mishap, we feel robbed. I am hoping that tomorrow when I speak to the manager, if I get too, that they will refund the smoking fee that is completely unwarranted, and if we come back, will check treat us as deserving guests. Not to mention the moldy smell from the air conditioner, which we were able to overlook, but the shutting off of the thermostat was very annoying. All in all one night stay ended up costing me over $400 for a mediocre room without a pool. And now I m on the search for a new charger, hoping they will be honest and return it to me on April 3, which, apparently I have to wait until then to get a Resolve. Update: they only refunded me because I was able to go back there in person, KEPT MY CHARGER, some employee stole it. And yep, mold confirmed!

Date: 5 months ago

Review №52

Rating: 5

Great service! Special thanks to Marce!

Date: 5 months ago

Review №53

Rating: 5

Actually, rather enjoy enjoyed my stay at this hotel. Bit of a dingy/chlorine smell when walking around the halls but honestly, everything else about this place was great very unique ambience, air condition worked fantastic in my room and not to mention the bed was extremely comfortable! Enjoyed my stay and plan on making future visits to this hotel when I m in the Mcallen area.

Date: 5 months ago

Review №54

Rating: 4

Real nice place to spend a weekend. Happy hour bar time was great. Alejandro the tender made drinks that were right on not watered down. Friendly very good service. Rooms: Rooms were okay, not great looking. Kind of dull colors. Fridge did not have temp control to keep food/drinks cold. Walls, paper thin, could hear couple in adjacent room banging away! Food and drinks: Drinks A+, Food, ordered from bar B.

Date: 5 months ago

Review №55

Rating: 5

I simply love this beautiful and historic hotel! I stay here every time Im in McAllen, and every time I stay there is a wedding or other celebration on the gorgeous grounds. Every staff member I have met has been so very kind and considerate. The rooms are immaculate. The bedding and towels are high quality and always crisp and clean. Best bang for your buck!! Thank you for another wonderful stay! See you next year!

Date: 5 months ago

Review №56

Rating: 5

Date: 5 months ago

Review №57

Rating: 5

marvelous

Date: 5 months ago

Review №58

Rating: 5

Beautiful place. Great brunch buffet

Date: 5 months ago

Review №59

Rating: 5

Date: 5 months ago

Review №60

Rating: 5

Love everything about this place and all the employees are so helpful and kind. Kenny at the front desk went above and beyond for us!

Date: 5 months ago

Review №61

Rating: 5

Just called (a little stressed out over a last minute wedding situation) and Kenny was so kind and helpful! He answered all my questions with patience, accommodated our service dog needs, and even got us a better price that we had online. Every hotel should be so lucky as to have a person like Kenny!!!

Date: 6 months ago

Review №62

Rating: 5

Old school but still nice

Date: 6 months ago

Review №63

Rating: 5

Date: 7 months ago

Review №64

Rating: 1

Room had plastic bag over smoke alarm when checking in then refused to refund security deposit because we didnt report it then went on to saying the room smelled like smoke which was a lie and continued to refuse the deposit even after another employee heard what was going on and also said the room did not smell like smoke by saying she knew we were smoking because she had cameras in the room and could see us was refunded the deposit about two weeks after our stay

Date: 7 months ago

Review №65

Rating: 5

Great Hotel for stays. Management is quality. The evening female bartender makes poor quality drinks i.e. 1.5shot across three margaritas (ie.5 per) when each should have at least 1 shot, I felt like I was throwing money away to poor bartending sadly feb 9th 2024. The daytime bartender makes proper drinks. Lesson dont drink or order from the bar until all staff properly trained. Rooms: Ive stayed an good peaceful rooms Safety: Safe area and hotel Walkability: Lots nearby to walk to

Date: 7 months ago

Review №66

Rating: 5

Date: 7 months ago

Review №67

Rating: 3

Great looking hotel, great hotel staff. Where they fall short is the cleanliness of the bedding. I have had multiple rooms with made up beds but unclean sheets. Hair, food, fragrance. Its unacceptable.

Date: 7 months ago

Review №68

Rating: 5

Before reserving a room, I read into the reviews and I had my concerns but I decided to move forward with the reservation and experience it for myself. To my opinion, the hotel is very nice overall. From the front of the building to the room, it feels very welcoming. It s very peaceful & quiet with a nice set of tunes playing all across the hotel. The room is cozy, with a comfortable bed and because of the brick walls and thick curtains. noise & light are basically nonexistent. Highly recommend to stay at this hotel! If possible, reserve a courtyard room, you ll get a view like the one in the picture on this review!

Date: 8 months ago

Review №69

Rating: 3

I will not make the mistake of staying here again.

Date: 8 months ago

Review №70

Rating: 5

Great people... always made to feel ay home Rooms: Very comfortable. Beds are extremely comfortable Safety: feel very safe here

Date: 8 months ago

Review №71

Rating: 5

We loved our stay in this beautiful & historic hotel. The hotel is within walking distance of some great restaurants and the views of downtown from the parking garage show how much has changed.

Date: 8 months ago

Review №72

Rating: 4

Rooms: El hotel tiene mas de 100 años. Está muy cómodo y nos quedó muy cerca de un lugar que teníamos que visitar. Ademas tiene un precio muy razonable en comparación con otros de la zona. Las camas son muy confortables lo mismo que las almohadas. Y el sistema de aire acondicionado funciona como ruido blanco pues el abanico no corta en ningún momento. El estacionamiento del hotel esta en el segundo piso, y por el se entra fácilmente (necesita una remozada). Tiene muy buen gimnasio.

Date: 8 months ago

Review №73

Rating: 5

Date: 8 months ago

Review №74

Rating: 5

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff (especially Kenny and Yuri). All of the people are incredibly helpful and generous with their time and advice. We travelled with our one year old and lots of luggage and despite the stairs up to the elevator this was one of the nicest places we stayed in the four weeks we were in McAllen.

Date: 8 months ago

Review №75

Rating: 5

I have been wanting to spend a night here for many years, and I finally did! Beautiful place, very comfortable and clean. Food and drinks: Delicious complimentary breakfast and coffee!

Date: 8 months ago

Review №76

Rating: 5

Date: 8 months ago

Review №77

Rating: 5

Date: 8 months ago

Review №78

Rating: 1

I will be writing a review everyday until who knows when so everyone knows the kind of business this place is. Please dont stay here, it is overrated and not kept clean. Not only that, charging things to my card THAT I DID NOT APPROVE OF. That is illegal. On my wedding day an incompetent front desk receptionist was chasing me and another party down to pay for fees that we were told were going to be free of charge. I believe her name is adrianna, very disappointed and will not be getting over the mess she caused any time soon.

Date: 8 months ago

Review №79

Rating: 1

I m unsure why this dump gets good reviews. Booked it for my wedding day, there was roaches in the room. Absolutely worst customer service ever. The lady in the front desk on 1/5/24 was chasing me down several times to pay all these different fees. A kind employee let me have a late check out and she was trying to charge me that too. Worst place to do anything, I would ve perfered cambria. I m taking this to Facebook to let everyone know what kind of a dump this is.

Date: 8 months ago

Review №80

Rating: 3

The rooms do not have sound insulation, EVERYTHING CAN BE HEARD, you cannot sleep well. There is no breakfast service and the facilities are a bit old.

Date: 9 months ago

Review №81

Rating: 3

Casa de Palma boasts an opulent lobby that immediately impresses with its luxury. The staff here are noteworthy for their friendliness and efficiency, consistently going above and beyond to ensure guest satisfaction. The location is quiet but convenient, offering excellent coffee and breakfast joints within walking distance. However, the rooms, while clean, reveal a need for modernization. It appears that they havent been updated since the early 2000s, which is evident in the dated decor and amenities. This is evident in the contraception near the bed, which plays music, but only if it comes from an iPod. This aspect slightly detracts from the overall high standard set by the hotels communal areas and service. Lastly, the lobby bar is in need of more alcohol free options, such as non alcoholic beer, wine, and liquor. More vegetarian and vegan options are needed in the restaurant. Some of us want to be healthy, ethical, and environmentally friendly. Rooms: However, the rooms, while clean, reveal a need for modernization. It appears that they havent been updated since the early 2000s, which is evident in the dated decor and amenities. This is evident in the contraception near the bed, which plays music, but only if it comes from an iPod. This aspect slightly detracts from the overall high standard set by the hotels communal areas and service Walkability: The location is quiet but convenient, offering excellent coffee and breakfast joints within walking distance Food and drinks: Lastly, the lobby bar is in need of more alcohol free options, such as non alcoholic beer, wine, and liquor. More vegetarian and vegan options are needed in the restaurant. Some of us want to be healthy, ethical, and environmentally friendly.

Date: 9 months ago

Review №82

Rating: 5

The property outside is beautiful and located close to alot, the lobby is cozy and welcoming, our room was very clean yet it could use repairs and fresh paint. This is a historical building. Maintenance offered to have us moved I declined I was very tired and slept well. Parking was accessible and available at all times when we arrived. I will stay there again if needed

Date: 9 months ago

Review №83

Rating: 2

I really wanted to like this place. Its a beautiful property but it needs some help. Im not even sure how they are able to keep their Wyndham flag. This place is in need of some serious maintenance and staff training. At first glance the room looked wonderful. However, once the lights were on and I was using the room, it was apparent that the staff did not fulfill their duties. The carpet was burned and stained as well as what appears to be an old blood stain on the bed skirt . The bathroom was dirty to to the point where I had to clean the bathtub to take a shower. After my shower I went to wash my face with one of the towels hung out to find a pair of eyelashes attached. I went down to the desk and let them know I was disappointed, the nice gentleman at the desk offered to switch rooms but it was too late in the night for me to switch rooms for a one night stay. As I was collecting my belongings I checked under the bed and found a roll of painters tape. This tells me the room hasnt been properly cleaned since the last time they did renovations. Before leaving I decided to go check out the pool, what I found was a very dirty pool area with cigarettes all over the ground. The fountain had a dangerous broken electrical panel exposing wires. Im am so very disappointed. *I was really hoping someone would reach out but it seems lack of care and customer service is very apparent. Rooms: Dirty Safety: Beware of you have children there are hazards on the property due to bad maintenance including an open electrical box next to the pool

Date: 9 months ago

Review №84

Rating: 1

They have loud music going until past midnight. Called several times to get them to turn it off. Despite assurances that they would turn it off, it continued for over an hour. Don t stay here if you want to get any sleep. Noteworthy details: They don t understand that loud music on a monday night when people have to go to work is RUDE.

Date: 9 months ago

Review №85

Rating: 4

Beautiful older hotel with personality.

Date: 9 months ago

Review №86

Rating: 5

Date: 9 months ago

Review №87

Rating: 4

Date: 9 months ago

Review №88

Rating: 5

Excellent hotel here in McAllen TX for someone visiting our city and very close to downtown McAllen and a short time from the big stores.

Date: 9 months ago

Review №89

Rating: 2

Dont let the Westin name fool you. This place is very old & in need of renovations. The towels didnt smell very fresh/clean or the bed linen . The bathrooms are in need of updating. The toilet seat had peeling paint and the shower handles were loose as if to fall off if they were pulled hard. Theres probably a Motel 6 down the road in better shape. We chose this place because the Embassy Suites was booked. Disappointed!!

Date: 9 months ago

Review №90

Rating: 5

Tiny & staff are A+ Safety: Felt safe there! Rooms : 5/5 |

Date: 9 months ago

Review №91

Rating: 5

Date: 9 months ago

Review №92

Rating: 5

Great place. Times Ive been there have been for parties. Always have a good time.

Date: 9 months ago

Review №93

Rating: 1

Personally giving a one star due to the experience we had with staff and service. The room overall was okay and nice except for the plumbing issue is like super weak, our first room 258 got clogged and overflowed, and it wet the carpet, they sent maintenance and they said they would give us a new room in the morning, so we spent the night without a working toilet. Maintenance came with a new room key in the morning and we moved our belongings, we go out for the day come back at night and we are locked out of our room with front desk saying we checked out when we didn t, took them an hour to reach a manager, once they did we had to prove it was our room by saying the contents, and were let into the room. Then the front girl calls the room and asks for a card to put on file for incidentals, fine no biggie, but come to find out in the morning at check out she charged us an extra night, we had already paid for trip and room. So overall staff is super unorganized and untrained. We had almost no sleep because of the lockout and we had to leave early the next morning back to our state.

Date: 10 months ago

Review №94

Rating: 5

Rooms: Very comfortable and with everything you need To rest and enjoy

Date: 10 months ago

Review №95

Rating: 5

We didn t stay at the hotel, so I can t give feedback on the rooms. We came for the Thanksgiving dinner Buffett & it was excellent. Enjoyed the food & the service was good. I would recommend if you don t want to bother with the cooking. The parts of the hotel we visited were old, but well maintained. We enjoyed our time there! Food and drinks: The Thanksgiving dinner was good.

Date: 10 months ago

Review №96

Rating: 2

First I was given room 256. Now I booked on Priceline and know that sometimes because of this hotels give you a bad room. This room was damp, not cleaned, dirty sheets and towels. The air conditioner sounded like it was going to fall out of the wall.It opened up to a shared balcony terrace. I went down to the front desk to ask to change rooms. I was then given room 354. Definitely felt cleaner but the shower barely worked. This hotel needs many repairs and a serious deep cleaning

Date: 10 months ago

Review №97

Rating: 1

Went to get info on the venue for an event I wanted to have for my family. Felt rushed called left message after several attempts no response. Visited this place in person was rushed was provided menu prices was rushed and left. I needed several rooms for out of town guest as well . Called afterwards for more info and no response it was obvious they are not interested in my buisness. Booked elsewhere who took care of my needed. Huge disappointment.

Date: 10 months ago

Review №98

Rating: 4

Date: 10 months ago

Review №99

Rating: 4

Date: 10 months ago

Review №100

Rating: 5

Garage parking only. Clean and attractive. Balcony room was super nice, overlooking the indoor courtyard.

Date: 10 months ago

Review №101

Rating: 1

Very disappointed with this hotel and definitely NOT family friendly ..and although a lot of character , needs major updates to 2023 no cereal for kids, except granola.. so many kids eat granola no milk for kids Keys constantly not working Full service bar RARELY open for service at all Wanted to do laundry , come to find no laundry room available Overall staffing in restaurant and bar definetely not even to a 3 rating .. maybe a 2 Next visits will not be with Casa De Palmas

Date: 10 months ago

Review №102

Rating: 5

This hotel was beautiful, and very elegantly crafted. Ive been told it is one of, if not, the oldest building in McAllen. The front desk was amazing, they helped with everything I needed. Rooms

Date: 11 months ago

Review №103

Rating: 4

Date: 11 months ago

Review №104

Rating: 1

What a terrible hotel. So much potential, but all wasted. Rooms and interior are very dated and long overdue for a renovation. Feels like half the hotel is falling apart and kept together by some tape and paint. My room key card didn t work and had to get a replacement from the front desk on 6 different occasions over the course of 4 days. You have to request your room to get serviced every day, and 50% of the time it doesn t happen. Staff seems like they could care less about helping guests as well. Overall would avoid if possible.

Date: 11 months ago

Review №105

Rating: 1

Terrible attention from Elizabet..! I made a reservation for personal reasons, I did not arrive at my reservation... the hotel does not give you a refund... no one gave me a response, I was scammed

Date: 11 months ago

Review №106

Rating: 5

Date: 11 months ago

Review №107

Rating: 3

I really wanted to like this hotel but I paid extra for a balcony room and the room I got shares a balcony with the next room and the courtyard view is only 1/4 of the balcony at most. Disappointed to be honest. The hotel isnt bad, dont get me wrong, but I expected better based on pictures.

Date: 11 months ago

Review №108

Rating: 4

Love the scenery.

Date: 11 months ago

Review №109

Rating: 5

What are amazing hotel? Perfect location super nice stuff. Wow.!!!!!!!! Clean clean clean!!!! I don t need to add anything else

Date: 11 months ago

Review №110

Rating: 3

Date: 11 months ago

Review №111

Rating: 5

Date: 11 months ago

Review №112

Rating: 4

Older well preserved hotel. It has a unique character combined with an inviting tropical villa feel. Restaurant has good food that should be tried by visitors. Rooms are small but clean. Staff is very friendly. I have stayed several times and enjoyed each experience.

Date: 11 months ago

Review №113

Rating: 4

Its alright, looks creepy sometimes. Expensive food, but its good. Would stay again maybe

Date: 11 months ago

Review №114

Rating: 3

About two hours ago we left the hotel and I forgot 2 blouses in the closed, I already reported them, I hope you can give me an answer in my favor so I can recover them.

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 5

Loved this place .Its very elegant but simple. Rooms are cleand and spacious. Ordered rpom service and food was amazing . We are planning on returning for a longer stay . Thank you, Wyndham Respectfully, The Browns

Date: a year ago

Review №117

Rating: 4

A one of a kind hotel for McAllen and the rare hotel with history, local lore and charm, and the prettiest pool courtyard palm garden setting in the Valley. The staff are warm and welcoming, and even if the property isnt the shiniest, nor the rooms the most spacious, dont pass up the chance to feel at home in this jewel of South Texas. Walkability: a privileged location because you can walk to the restaurants on Main Street, the downtown food truck park, two minutes from the bus station, and stroll through the historic district of the city of Las Palmas.... Food and drinks: The breakfasts are wonderful and the service is unmatched. Noteworthy details: Garden of unparalleled plants.

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 5

Really nice place and McAllen has the nicest people!!

Date: a year ago

Review №120

Rating: 1

Terrible. Bath towel had someone elses hair on them. Very dirty. Bathrooms are garbage. Avoid.

Date: a year ago

Review №121

Rating: 1

Will never go back. Had to leave 20 mins after checking in because the room AC was weak and the TV was broken (1st weekend of college football). They told me that they couldn t switch me to another room and I d just have to wait until the next day for repairs to be made. Offered me a breakfast voucher instead. Which is a very weak way to make up for it. I m paying a lot of money per day and getting very little in return. I m not sleeping in a terrible room because they were too incompetent to prepare it properly and felt not sense of urgency to make it right. Terrible experience. I will never be back.

Date: a year ago

Review №122

Rating: 5

very very beautiful I will always there. its so perfectly situated people are welcoming, The Food is a Bonus. you can just stay there and have a Vacation¡! The palm trees next to the Pool, Priceless. What a great experience. Food and drinks: the chef came out to greet the people. a wonderful person.

Date: a year ago

Review №123

Rating: 5

It was a last minute booking for a night. Next time we will book as a weekend getaway, and enjoy the amenities of the hotel. The neighborhood was inviting for a night walk in the park across the street and enjoy the live music performances. Room could have been just perfect if the AC would be quieter when it started through the night. The king bed was just perfect for an invigorating night sleep Noteworthy details: Beautiful old Hacienda style architecture, mimicking adobe building with arched walkways.

Date: a year ago

Review №124

Rating: 5

Date: a year ago

Review №125

Rating: 1

Date: a year ago

Review №126

Rating: 5

Very good people

Date: a year ago

Review №127

Rating: 2

Update: last time I was here was 3 poss 4 years Ago. There was talk about the Hotel changing hands. Never REALIZE, it meant Poor QUAILITY,CUSTOMER SERVICE AND TRADITIONAL DECOR AND DEGREGATION OF A TRUE LANDMARK OF THIS CITY. SO SAD, Dont KNOW Who your Decorator is but they need to go back to SCHOOL!. WHO EVER DECIDED THAT WOOD FLOORING WENT ON A DINING ROOM CEILING SHOULD BE FIRED!! AND it once had its HACIENDA Feel, Now they threw acouple of contemporay cheap pieces and called it An Update....Food (Breakfast was not the best,the use to have a Fresh food breakfast Buffet) and a great deverse dinner and appetizer menu.. the drinks at the bar were on point! Pool, was Extremely needing a FACELIFT! PIECES OF THE POOL FLOOR BROKEN AND SATERATED WATER, SLIP HAZARD AT ENTRANCE,SO VERY VERY SAD PERHAPS SOMEDAY IT WILL ACTUALLY BE A NICE PLACE TO STAY, UNTIL THEN, Wont BE BACK! ITS UNFORTUNATE,BEEN COMING HERE SCINCE 2002... Noteworthy details: Lobby personnel and Waiters were disconnected from Guest no Customer service skills,seemed uninformed. Cleaners and maint people were kind and attentive greeted with a smile.

Date: a year ago

Review №128

Rating: 5

Date: a year ago

Review №129

Rating: 1

The staff is lazy. the lady that s bartending the one with purple hair doesn t know what she s doing! The GM (mr Gutierrez) was outside my bathroom stall trying to peek inside and when i exited the stall he just stared at me. He made me feel very uncomfortable as i am repeatedly a guest and shouldnt be treated wrongly nor made feel uncomfortable

Date: a year ago

Review №130

Rating: 5

The room was okay, however not on the third floor as reservations have been made for. Given that my moms 90th birthday party, was on the third floor. The patio was in a nice location but it wasnt clean. Hence, uninviting.

Date: a year ago

Review №131

Rating: 5

Date: a year ago

Review №132

Rating: 5

Very clean and spacious rooms

Date: a year ago

Review №133

Rating: 5

Its a definite throwback to another time. the room was comfortable. General maintenance needs more attention. Rooms: Comfortable.

Date: a year ago

Review №134

Rating: 5

Date: a year ago

Review №135

Rating: 5

Date: a year ago

Review №136

Rating: 3

Place need the pool filter more often

Date: a year ago

Review №137

Rating: 5

Beautiful hotel, excellent staff and super professional.. Breakfast is excellent. I had french toast one day, the other had their complete breakfast... Dinner wasnt great although the guacamole was excellent... Definitely will come back..

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 5

The pool was nice and big, theres a deep end (9ft) and shallow end (5ft). I didnt need to talk to anyone in the hotel but I saw people talking to restaurant waiters and they looked like they were having a nice genuine conversation which is 10/10 in customer service ! The only bad thing which isnt even all that major was the fact the beds got quite hot at night and the room could ve been a bit more colder. Other than that the room was perfect. 1 bathroom 1 microwave and fridge and 1 nice tv. The hotel is right next to downtown McAllen which is perfect if you wanna go check the stores out or have a bite to eat.

Date: a year ago

Review №140

Rating: 5

Date: a year ago

Review №141

Rating: 5

My favorite in South Texas

Date: a year ago

Review №142

Rating: 5

Date: a year ago

Review №143

Rating: 2

This hotel is in need of a long overdue renovation. The carpet is warped, the bathroom was moldy, there was broken furniture in the rooms. The air conditioner doesn t work fully well, not dehumidifying the room. To top it off there were folks having a party in the pool courtyard after 10pm on a Wednesday. We had to complain three times including going in person to the front desk before management agreed to do something about it. We learned the next day the pool is supposed to be closed at 10. The breakfast Buffett was pretty lame as well, there weren t even proper coffee mugs. We decided to end our three night stay early and went to the Doubletree in town instead after one night here.

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 5

beds are oh so niiice. first time in a while i can sleep for sooo many hours and not have back pains. Location is great, about a block away from a parking lot with like 8 food truck vendors. from mexican to venezuelan to churros, fruits. and the staff are all super nice. fridge, microwave, coffee machine. decent wifi. (wifi speeds are only decent) but a minor thing. im sure you can pay for faster service. overall a great stay.

Date: a year ago

Review №146

Rating: 1

This place was horrible the moment I walked in. When we first came in the front desk man was really mean and caught an attitude with everything I said. When we got in the room the bed looked like someone slept in it. Had ants crawling from the window and smudge marks all of the mirror and wet patches in the carpet. Requested for a new room and was told that none were available. Will never visit here again. 1/5 stars

Date: a year ago

Review №147

Rating: 3

Date: a year ago

Review №148

Rating: 1

This was a favorite place to stay in McAllen for a decade under Marriott. Tine current stewards of this historic property have eliminated the unique feel and superior service which this hotel was known. The rooms had an attempted modernization which has failed. The welcome was lack luster. The lobby lost all its charm. It s turned into a mediocre experience . Currently I m hoping my room will cool off. Please do not think this will be the experience you once has here. It s my last stay.

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 2

Slept well. Breakfast tasted microwaved. Every lounger by the pool was torn so was basically sitting on metal bars, bar didn t open 5 (I mean seriously, had to doordash beer to the hotel) loss of revenue. Came down and front and restaurant area was vacant. Guessing taken over by someone else and just not the same. Still love the mission tropical feel to it but won t be back sadly

Date: a year ago

Review №151

Rating: 4

See a lot of bad reviews from other people. I had a great stay. The hotel is nicely decorated. It had a parking garage you can enter the hotel directly from. The room was huge and clean. Customer service was top notch. Good location in town. Only problem I had was with billing, but they taken care of that quickly.

Date: a year ago

Review №152

Rating: 1

Date: a year ago

Review №153

Rating: 2

Ive stayed here for little over 6 months, during that time most staffs were rude, but there were few that stood out and was very helpful and polite. Natalia during her time there was always very friendly and helpful. I dont know the gentlemans name but he was one of the management, he too was also very helpful, and friendly. Most bartender, wait staff was always rude and seemed annoyed that were even there. Few housekeeping has asked us for money. Rooms were very outdated and many of my co workers saw AC going out, not working properly. Hot water not available. Compared to hotels around US, it is terrible. If it wasnt for those two mentioned, above I would have hated my time. Rooms: Outdated and smells

Date: a year ago

Review №154

Rating: 5

Date: a year ago

Review №155

Rating: 5

Date: a year ago

Review №156

Rating: 5

Very good

Date: a year ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 4

A cozy hotel with a very beautiful historical style

Date: a year ago

Review №159

Rating: 2

Date: a year ago

Review №160

Rating: 4

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 5

This place is beautiful. I had zero issues during my stay!

Date: a year ago

Review №163

Rating: 5

its very good hotel to stay Rooms: the room was clean & beautiful Rooms : 5/5 |

Date: a year ago

Review №164

Rating: 5

This was a scary experience for me This place is haunted. I had to leave at 4:00 in the morning had a scary experience ..i encountered a lady with a black vail she woke me up i covered myself with my blanket and she pulled them off again such a scary experience Rooms

Date: a year ago

Review №165

Rating: 5

Great place

Date: a year ago

Review №166

Rating: 5

Excellent service! Rooms: Need a larger sink. Nearby activities: The Firemans park was a great place to run. Safety: Parking garage right by hotel and elevator.

Date: a year ago

Review №167

Rating: 4

It is a very good place since it is central, good location, quiet, clean and the staff is very attentive and helpful.

Date: a year ago

Review №168

Rating: 3

Date: a year ago

Review №169

Rating: 3

The room was small and air conditioning was not good at all.

Date: a year ago

Review №170

Rating: 5

I has been traveling a lot for work and this hotel has been a good experience, clean, peaceful and cozy.

Date: a year ago

Review №171

Rating: 5

Date: a year ago

Review №172

Rating: 4

Date: a year ago

Review №173

Rating: 4

Love the vintage look this place offers

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 4

Date: a year ago

Review №176

Rating: 5

Everything was excellent and with great customer service.

Date: a year ago

Review №177

Rating: 4

Good place to stay whether for pleasure or business in downtown Mcallen

Date: a year ago

Review №178

Rating: 5

My favorite hotel in McAllen. Beautiful pool with balconies right off your room looking at it. Amazing restaurant and bar. Little convenience store for anything you need. Wonderful staff! Love staying here.

Date: a year ago

Review №179

Rating: 4

Rooms: When Rooms

Date: a year ago

Review №180

Rating: 4

Date: a year ago

Review №181

Rating: 4

The food was very tasty and the service was great.

Date: a year ago

Review №182

Rating: 1

Sweating as I post this. One of the most expensive in the area figured itd be a high end room. After reading the reviews seems they dont care about fixing their AC. And their rooms are nothing special. Couldve stayed in a better quality hotel for half the price.

Date: a year ago

Review №183

Rating: 1

No AC, smells like sewage (literally). We didn t notice until around midnight but our room was 73 degrees with the AC running. We alerted the desk and were moved only to find the same situation in the next room. Apparently they switch the central AC to heat only around thanksgiving so you get what you get. The sewage smell is in every pipe and originates form the first floor. When I say it s quite strong that s really an understatement. I m the GM of a hospitality company and these conditions are beyond poor. Hotel appears classic and charming at first but all the underlying features are lacking. Staff was nice but failed to solve any aspect of our issues and suggested we pursue a refund through Expedia .

Date: a year ago

Review №184

Rating: 5

Date: a year ago

Review №185

Rating: 3

Date: a year ago

Review №186

Rating: 5

Very good place

Date: a year ago

Review №187

Rating: 5

Beautiful, classic hotel in the plaza. Friendly staff. Thank you.

Date: a year ago

Review №188

Rating: 4

Date: a year ago

Review №189

Rating: 5

Date: a year ago

Review №190

Rating: 5

Date: a year ago

Review №191

Rating: 5

Very spacious, pleasant and cozy, its green areas and fountain and pool all in the center of the set of rooms giving it a great view

Date: 2 years ago

Review №192

Rating: 5

Date: 2 years ago

Review №193

Rating: 1

Friday on 9-16-2022 mid shift unit clerk checked me in @10pm. Blue eyed with short reddish hair. She didn t tell me the rooms I booked were already taken and gave them to someone else. She gave me 2 other types of rooms without telling me and I didn t find out until after she had clocked out and gone home. I had the graveyard clerk call her to see why she did that and all she said was I m tired dude I m going to sleep. Have her call the manager in the morning . I was getting married the next morning so I didn t get to talk to Orlando the manager until Sunday. Thankfully he reimbursed us and we only got charged for 1 night for both rooms. But it was still not a pleasant experience because I had booked the suite by the courtyard view for pre wedding photos and I had to deal with that mess close to midnight a night before my wedding day.

Date: 2 years ago

Review №194

Rating: 1

Casa De Palmas has always been a beautiful hotel filled with charm and character. Unfortunately, in the two years since I last visited the area the Casa De Palmas is a sad shadow of itself. Maintenance is obviously an afterthought and it is clearly managed by people who don t care. To start, the HVAC in my room was not working properly. The room was hot and humid. They said a problem (chiller) had been repaired and the room would cool down shortly. The receptionist then said she couldn t speak with me further because another customer s room was flooding. An hour later the temperature and humidity had not changed. The cable TV worked intermittently, the carpet is badly stained and frayed and the walls are damaged. When I asked to be moved they said they did not have another room available. Which was interesting since I could have booked another one at that very moment online. I asked for a fan, they didn t have one. So, I checked out in the middle of the night. They offered no solutions, no apologies and there was no effort to make it right. The amenities I used to enjoy at Casa De Palmas are a thing of the past. It is now just a run down hotel.

Date: 2 years ago

Review №195

Rating: 5

Nice place, the parking is a strange place.

Date: 2 years ago

Review №196

Rating: 5

Great historic hotel.

Date: 2 years ago

Review №197

Rating: 5

Date: 2 years ago

Review №198

Rating: 5

Front desk and bar staff are SO NICE!!!

Date: 2 years ago

Review №199

Rating: 5

Excellent customer service

Date: 2 years ago

Review №200

Rating: 5

Gorgeous hotel, actually picture perfect!

Date: 2 years ago