Freebirds World Burrito

Review №1

Rating: 5

Date: a day ago

Review №2

Rating: 5

Beans were a little hard but everything was solid in my burrito.

Date: 2 days ago

Review №3

Rating: 1

Be ware of ordering online from here my order was wrong and the refuse to refund me

Date: 2 weeks ago

Review №4

Rating: 4

Food was OK. I have had better experience with the orders in other locations but overall great service

Date: a month ago

Review №5

Rating: 3

Date: a month ago

Review №6

Rating: 4

Visiting freebirds after a long time. The vegetarian rice is a bit disappointing and so are their chips. Left more than half off chips to the trash. The make your own vegan bowl and vegetarian burrito are good, well made. The service is excellent .

Date: a month ago

Review №7

Rating: 1

I went here for first time with a buy one get one deal and the food has no flavor. Seriously has to be worst burrito ever had. Chipotle is so much better. Won t be back.

Date: a month ago

Review №8

Rating: 5

Date: a month ago

Review №9

Rating: 5

Being Fatboy I love this place. Order your Burrito and boost your self esteem cuz your cutting back and just getting one. Mind trickery lol they are good!!!!! Quick service, I got it on my Favs . Go try it and your chubby on.

Date: a month ago

Review №10

Rating: 5

Date: a month ago

Review №11

Rating: 5

Date: a month ago

Review №12

Rating: 1

Date: a month ago

Review №13

Rating: 5

I go to this freebirds a lot after the gym bc its close by. The girl who made my burrito today was awesome and she was funny. The burrito was also really good. Thank you.

Date: a month ago

Review №14

Rating: 5

Date: 2 months ago

Review №15

Rating: 4

Date: 2 months ago

Review №16

Rating: 4

Enjoy there Food

Date: 2 months ago

Review №17

Rating: 5

Date: 2 months ago

Review №18

Rating: 5

LOVE this location, this freebirds is clean, always gets order to us on time and best of all, delicious. Thank you

Date: 2 months ago

Review №19

Rating: 5

I always have great service and food at this location; the employees are always friendly and the banter is fun!

Date: 2 months ago

Review №20

Rating: 4

One of my go-to spots once or twice a month. They should sell that Creamy Jalapeño sauce, either in the restaurant or in local grocery store!

Date: 2 months ago

Review №21

Rating: 5

Great service and great value. The food is a little lower quality than other places like this, but the price makes it worth it. Vegetarian options: Yes Dietary restrictions: Yes Parking: Yes Kid-friendliness: Yes Wheelchair accessibility: Yes

Date: 2 months ago

Review №22

Rating: 5

Date: 2 months ago

Review №23

Rating: 5

Date: 3 months ago

Review №24

Rating: 5

Excellent burrito. Chips and queso are outstanding too.

Date: 3 months ago

Review №25

Rating: 5

Date: 3 months ago

Review №26

Rating: 5

- We order the SUPER MONSTER BURRITO, no complaints at all Highly recommended, more than happy :-) !!!! Food

Date: 3 months ago

Review №27

Rating: 5

Date: 4 months ago

Review №28

Rating: 5

Amazing customer service, fresh ingredients and monster portions

Date: 4 months ago

Review №29

Rating: 5

Date: 4 months ago

Review №30

Rating: 4

The food selection is great and Jessica at the Lewisville location was very helpful and kind but her blonde female coworker made me and my fiancé feel really unwelcomed.

Date: 4 months ago

Review №31

Rating: 1

I used to be a die hard Firebirds fan. Admittedly It s been a loong time since I ve been. I visited today and noticed they ave gone down hill BIG time. I got a salad and the lettuce quality was so poor it made it almost inedible. Guac was gross. It s more of the smooth pre packaged spread you would buy at Walmart than real guac. On my like 4th bite I got a chicken bone and just gave up and threw it away.. $15 wasted. If I remember correctly they used have a small salsa bar they don t have anymore. Used to looove their green salsa and I didn t see it as an option even behind the counter. My friend got a burrito and I noticed they don t have spinach tortilla option anymore either I used to get. Sad day.. back to Chipotle I go!

Date: 4 months ago

Review №32

Rating: 5

the food is sooo goooood, and fresh!! The place was so clean and welcoming. The employees were all so nice and perfectly executed me and my family s orders. Had such a great experience and 10/10 recommend to anyone. Up there with chipotle and honestly mad that I didn t try this place sooner.

Date: 4 months ago

Review №33

Rating: 3

Theres a reason why everyone loves chipotle. And there is another reason. That is this place. Food is meh. Service is terrible. I placed a togo order. The portions were evidently different thought the items are same. Called them back only to hear they are sorry.

Date: 5 months ago

Review №34

Rating: 1

Food was horrible..they dont know how to properly make a burrito. Super over priced.

Date: 5 months ago

Review №35

Rating: 5

Food was good and staff was friendly

Date: 5 months ago

Review №36

Rating: 5

Freebirds offers an outstanding dining experience with amazing customer service. The friendly staff goes above and beyond to ensure each meal is perfect for every customer. The restaurant maintains a clean environment, enhancing the overall dining experience. The quality of the food is exceptional, making every bite a delight. Additionally, the option for outdoor seating adds to the charm of this establishment. Overall, Freebirds is a must-visit for anyone seeking delicious food served with a side of hospitality.

Date: 5 months ago

Review №37

Rating: 4

Date: 5 months ago

Review №38

Rating: 4

Date: 5 months ago

Review №39

Rating: 4

Date: 5 months ago

Review №40

Rating: 2

The size of the chicken on my burrito was smaller than the beans. Almost couldnt taste it. After eating here it made me appreciate Chipotle more.

Date: 5 months ago

Review №41

Rating: 5

Date: 6 months ago

Review №42

Rating: 5

Date: 6 months ago

Review №43

Rating: 5

Date: 6 months ago

Review №44

Rating: 1

I have been coming to this location for over ten years. Having been gone for the last two, I was extremely excited to come back. This unfortunately will be the last time I eat here. Me and my mother both ordered monster bowls with the only difference being mine was steak and had queso and hers was chicken. Beyond both of ours being incredibly under served, hers was almost 300 grams smaller than mine when weighed. This is a big shame because of how good it used to be. Don t eat at this location. I will t give another free birds location a shot, but if it s this poor, I won t eat at any free birds again. Both of these bowls were $35 together. The pictures were taken right when we got home. Update: 6-7 hours after eating this gave me food poisoning. Absolutely don t dine here.

Date: 7 months ago

Review №45

Rating: 4

Date: 7 months ago

Review №46

Rating: 1

Date: 7 months ago

Review №47

Rating: 1

I had given this place 4 stars before but after tonight I am done I really liked this place but tonight I got a monster burrito she scraped the bottom of the empty chicken pan as she told the other worker that the queso was not plugged up and I was going to get steak and get my son chicken but I got chicken because the steak was raw and I decided against getting my son anything and I really wish I had decided not to get anything either but I didnt want to be rude but anyway I dont know if it was the time of day and this shift didnt care but it turn me off from this location I have been during the day and the food was great but tonight just really turned me off rice was dry beans werent good I just ate the top part because I couldnt even choke down the beans and rice even after adding salsa to it when I got home

Date: 7 months ago

Review №48

Rating: 4

Date: 7 months ago

Review №49

Rating: 3

I ordered online for pickup. no complaints about readiness & packing. but food was ice cold. we ordered 2 monster vegan & vegetarian bowl, 3 veggie taco with creamy jalapeno... the sauce was super spicy & burnt us....and spilled too much inside the taco & literally soggy unable to eat.. .. not that great !!

Date: 7 months ago

Review №50

Rating: 5

Date: 7 months ago

Review №51

Rating: 4

I was delighted by the vibrant atmosphere and the delicious offerings at this taco joint. From the moment I walked in, I was greeted by friendly staff and a welcoming ambiance that set the tone for a great dining experience.The menu at Freebirds offered a fantastic variety of customizable options, allowing me to create my perfect taco or burrito. I appreciated the fresh ingredients and the opportunity to tailor my meal to my taste preferences.

Date: 7 months ago

Review №52

Rating: 1

The person behind the counter was great but the bowl was barley filled. Management should do better. Not worth $9-$10 just look at the picture.

Date: 7 months ago

Review №53

Rating: 1

Food is good and made in front of you, for the most part. Customer service from manager is terrible. Called after we got a bag of soggy chips and guac and not queso what was ordered and charged for Jody manger on duty was very rude and short. hung up the phone before I was done talking I like the food here but service and quality has been going down. Been a long time fan of Freebirds at this location 2+ years, but maybe time to try another location.

Date: 8 months ago

Review №54

Rating: 5

Date: 8 months ago

Review №55

Rating: 1

This place is garbage Chicken fajita meat cut into tiny crumble pieces like crumbles Not full side chicken pieces the chicken look like bacon bites. I could have went to Chipotle instead of eating this garbage food rice dry as heck and chicken cut into crumbles pieces Sour cream thick not loose

Date: 8 months ago

Review №56

Rating: 3

Food: Nothing was fresh. Everything look stale or old. We had the veggie bowl only. Maybe the non-veggie options are better but, I highly doubt it. I could have sworn freebies were better than this however, I hadn t been there in a while. I won t be back Atmosphere: was okay Service: Service was good Price: horrible. We shared a small bowl and it was $15. Over priced food and was very underwhelming. I wouldn t recommend anyone to come to this location.

Date: 8 months ago

Review №57

Rating: 5

Those burritos are EFFING ENORMOUS!

Date: 9 months ago

Review №58

Rating: 5

Date: 9 months ago

Review №59

Rating: 1

We left the house and shouldn t have. The employees were kind and that s about the only positive. The food looked like it had been out all day, aside from the raw steak added to the steak container while we were in line. Everything was sticky. The tables were messy. Overall, quite a sad experience. We hadn t eaten at a Freebirds in several years, and were immediately reminded of the reasons.

Date: 9 months ago

Review №60

Rating: 1

Most of the ingredients were low, no chicken available, the bar was dirty, the steak wasn t cooked, the soda station was sticky and I found plastic in my food. The ladies were nice and helpful but the food wasn t great and the restaurant was dirty.

Date: 9 months ago

Review №61

Rating: 2

There was three people in front of us in line and it took 15 minutes for us to order. There was only 4 people trying to run the whole operation during prime dinner hours, which was not enough. When we ordered, the only thing the staff did was try and upsell us on products. 5 attempts in a row on one order with no warnings about extra cost or offering any other items. It felt deceptive and I felt like I was fighting them the whole time to not have a $20 burrito. The food was just fine. It s obvious management prioritizes low costs and profits over providing a good service.

Date: 9 months ago

Review №62

Rating: 4

I ordered the Ranch steak nachos and seasoned chicken. They were okay

Date: 9 months ago

Review №63

Rating: 5

This place is fantastic, but I dont necessarily like the cleaning up/corporatization that Freebirds is going through.

Date: 10 months ago

Review №64

Rating: 4

The food was good. Everything else was meh. Nothing to write home about for sure.

Date: 10 months ago

Review №65

Rating: 5

Date: 10 months ago

Review №66

Rating: 2

Every time I come to this location the rice or beans or something that isn t supposed to be hard always is. It s kind of nasty constantly biting into a burrito and it s crunchy!! I won t keep wasting my money!

Date: 10 months ago

Review №67

Rating: 5

Probably the best location I ve been to. The manager Shannon is really great and very professional. She was training some new people so speed of service was a little slow but waiting for a free birds burrito in my opinion is always worth it. The restaurant is always very clean and the workers are always very nice. I highly recommend eating here.

Date: 10 months ago

Review №68

Rating: 4

Date: 10 months ago

Review №69

Rating: 5

Date: 10 months ago

Review №70

Rating: 3

I think I got food poisoning.

Date: 10 months ago

Review №71

Rating: 5

Amazing Food and Great Service!!!!!!!

Date: 10 months ago

Review №72

Rating: 5

Came in for lunch and it was all around amazing. I WILL 100% return to this spot again soon.

Date: 10 months ago

Review №73

Rating: 5

Date: 10 months ago

Review №74

Rating: 3

Not the best burrito but not the worst either. The meat could have been seasoned better, honestly all I could taste was under seasoned black beans and sour cream.

Date: 11 months ago

Review №75

Rating: 5

Service with a smile , employee good attitudes ,and delicious food.

Date: 11 months ago

Review №76

Rating: 4

Date: 11 months ago

Review №77

Rating: 4

Date: 11 months ago

Review №78

Rating: 5

Date: 11 months ago

Review №79

Rating: 5

Very good customer service, and the food was tasty. Restaurant was clean and comfortable.

Date: 11 months ago

Review №80

Rating: 5

Awesome place to eat

Date: 11 months ago

Review №81

Rating: 1

Failed to give us any queso for chips and in my burrito and quac on our quesadillas even though we paid for it, whoever rolled my burrito apparently has never done it before because all the meat was on one side so I had to reroll it myself, monster burrito wasn t so monster looking

Date: 11 months ago

Review №82

Rating: 1

I ordered & my chicken was literally raw. Called to speak to the manager to let him know he said I m sorry there is nothing I can do about that .

Date: a year ago

Review №83

Rating: 5

Date: a year ago

Review №84

Rating: 5

Date: a year ago

Review №85

Rating: 2

Date: a year ago

Review №86

Rating: 5

Great service!

Date: a year ago

Review №87

Rating: 5

Date: a year ago

Review №88

Rating: 3

This place used to be way better than it is now.

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 4

Ordered with their app. Arrived one minute before the promised time. Place was almost empty: one customer being helped at the cash register by one employee. Turned out there were more employees in the back, but apparently none of them considered it important to keep an eye on incoming orders. Mine hadnt even been retrieved from their system until they asked me what I wanted... Ten minutes later I left with my order. Good food, just dont rely on their time estimates. Makes me feel like a fool for having tipped them in advance through the app.

Date: a year ago

Review №91

Rating: 4

This is our most visited location, it is rare that our experience is ever less than exceptional. The handful of times that we have received poor quality food is when we have had our order delivered through DoorDash but ordered on the Freebirds website. Our food is either missing many items or is delivered as if it was shaken vigorously. That being said, anytime I have reported these issues to the store manager these items have been remade as well as refunded. Thank you Ryan for helping us solve our issue this afternoon! 10/10 customer service!

Date: a year ago

Review №92

Rating: 1

Dirty and Badly run. They were missing ingredients at 6pm and the entire work station looked a mess. Employees were busy looking at their phones and jacking around while the restaurant is dirty, napkin dispenser is empty, the paper towel dispenser in the bathroom is empty. I went to the restroom and it doesnt look like it has been cleaned in weeks. Absolutely disgusting. I am not sure how they would pass an inspection.

Date: a year ago

Review №93

Rating: 5

Excellent flavor, fresh products and very friendly staff!! The MONSTER burrito was so good I got it 2 days in a row. I wish they were in Tampa area!

Date: a year ago

Review №94

Rating: 3

We have been 1 time before and had a great experience, this time we used the restrooms and the womens had no refill of toilet paper, the soap dispenser didnt work and no paper towels. Ok I figure it was after lunch whatever. We order my fiance asks for the biggest burrito they only have a menu that says a few doesnt say sizes etc. And I didnt know what I wanted so I was like how about that tortilla (low carb) size I wasnt sure or knew what to get so I said the freebird cause the worker said monster or freebird. I get to the meat and Im looking I guess 3 options wasnt told what all they were again weve never been but 1 time and we mentioned that. The guy making my burrito goes steak. I was like yeah sure! No problem then when we pay we have a different guy ringing us up, super friendly. Didnt catch his name shorter, red hair and glasses, my we pay my finance goes is this the biggest size? He said no we have a super monster we were hungry so whatever but my fiance again had told the one making the burritos biggest size you have kinda disappointed but we ate and left. Ill give them another shot Im sure, but come on. I felt bad for the guy ringing us up when we left he was doing both jobs the counter and register.

Date: a year ago

Review №95

Rating: 5

Good food at a good price.

Date: a year ago

Review №96

Rating: 5

Date: a year ago

Review №97

Rating: 1

Horrible customer service called in one burrito 30 minutes ahead and still waited 20 more minutes only one person in the restaurant eating you have six employees standing around doing nothing would not recommend anybody coming here

Date: a year ago

Review №98

Rating: 5

Date: a year ago

Review №99

Rating: 4

They offer vegan options. Vegetarian options: Vegetables variety are good plenty Parking: Spots Kid-friendliness: Kids will love the art decor.

Date: a year ago

Review №100

Rating: 2

First time Ive have food poisoning in years. Normally really good but last 2 times its like their hot hold line is not working or set too low. The cheese does not even melt on the burrito. The first time this occured I did not buy the burrito so I just threw it away. Got another one last night same thing, this time I was poisoned and threw everything up an hour later. Dont believe they are keeping ingredients hot enough through the day, be very careful here. Both of the last two times were after 7pm so maybe the closing crew is turning off the line way early.

Date: a year ago

Review №101

Rating: 5

I had a vegan Chorizo bowl. Taste is good, quantity is good too.

Date: a year ago

Review №102

Rating: 5

Best burritos nicest people!

Date: a year ago

Review №103

Rating: 5

SO good every time. I love the monster bowls. Build your own burritos with lol.

Date: a year ago

Review №104

Rating: 1

Got food poisoning

Date: a year ago

Review №105

Rating: 3

Food s great but customer service wasn t. Ordered online and when I got there and waited for a few minutes no order was at the pick up location and I was completely ignored. So I got in line and even then I was ignored until I spoke out, and apparently my order was already ready and packed but no worker could take 2 seconds to put it where it belonged, and so it wasn t as warm as it was before. I understand it s busy when I got there but the workers should still learn better customer service and common sense.

Date: a year ago

Review №106

Rating: 5

I love the plant based chorizo option!

Date: a year ago

Review №107

Rating: 5

My sister brought me here on my visit to Texas. The bowl was delicious. I enjoyed it very much. The service was fast and friendly.

Date: a year ago

Review №108

Rating: 3

Date: a year ago

Review №109

Rating: 1

There is nothing world about this Chipotle rip off. Owners are most likely white too.

Date: a year ago

Review №110

Rating: 5

I ve been going here for a year or two and let me say this place is my favorite. Its cheaper than chipotle but is so much better taste wise and nutritionally. Unlike chipotle, these guys dont skimp on ingredients ever. The chicken is seasoned so well and tastes so good. They also have a large variety of sauces to add great personality to your burritos. 5 stars

Date: a year ago

Review №111

Rating: 2

Dont think I will be going to this location again. Sunday afternoon fairly light foot traffic. Food did not look fresh and was at the bottom of the bin for most with food being scraped from the bottom. Looked like it was out well past its time. My burrito was rolled very close to the register which I could not figure out how that made sense bc there was not a barrier between my food and another customer if he/she coughed or sneezed. WONT BE COMING BACK HERE

Date: a year ago

Review №112

Rating: 2

Had a line worker who didnt really talk and waited for you to tell her what you wanted. Even if you didnt know what ingredients was behind the line, not everyone goes to freebirds every week nor has everyone ever been to one. Line worker needs to learn how to communicate with the customer. She kind of ruined the experience after having pretty good customer service in the past from this location (first time I had her make my meal).

Date: a year ago

Review №113

Rating: 5

Date: a year ago

Review №114

Rating: 1

I went there to a interview 3 weeks ago did not hire meso they asked me to come in for a interview cuz I found their job listing as shift leader on indeed scheduled an interview for 3:00 manager left early now theyre telling me to reschedule Friday 3 days later and then I talked to a guy named Austin supposedly in the HR and theyre only wanting to promote within the store to promote but they have an ad on indeed for hiring a shift leader thats false pretense or false advertisement just to let you know consumers and the funny thing is Ive been a shift leader couple years and Ive been assistant manager for over 10 years that is not how you get people to come in for a job or do business

Date: a year ago

Review №115

Rating: 4

Date: a year ago

Review №116

Rating: 1

This location used to be great but after my experience yesterday at dinner Im not sure Ill be back. Freebirds sent me a text to take a survey after we ate and I gave all the details. They emailed me back today with a scripted apology letter and a month to use a 20% off coupon for another portion of their food. Food that was so bad I had to throw out, and then pay for another meal elsewhere. Both the cilantro rice and white meat chicken were almost empty. The rice was dark and crispy and the chicken was very overdone at this point. Even the corn salsa tasted bad. The staff was unorganized and didnt seem to care about the quality of the food they were serving. I may try another location in the distant future but dont plan on returning to this one.

Date: a year ago

Review №117

Rating: 4

Nice place for a quick bite

Date: a year ago

Review №118

Rating: 5

Fresh Monster steak burrito, lots of guacamole, and Pico de GalIo. It was so good, I ate the whole thing plus a Mountain Dew for lunch!

Date: a year ago

Review №119

Rating: 3

Date: a year ago

Review №120

Rating: 5

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 5

Food is good. Love it.

Date: a year ago

Review №123

Rating: 5

Date: a year ago

Review №124

Rating: 2

Came in and staff didnt seem interested in taking my order. They kept asking someone else to do it. All the table were dirty, but when I found a spot and started eating I noticed that my rice was not cooked. Really bad experience at this location and i love Freebirds.

Date: a year ago

Review №125

Rating: 4

Date: a year ago

Review №126

Rating: 5

Always good

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 1

The food just taste gross. Also, today I walked in to order and saw this guy with long hair and a beanie sitting ON THE PREP AREA disgusting.

Date: a year ago

Review №129

Rating: 4

Date: a year ago

Review №130

Rating: 5

Great, knowledgeable and friendly staff!

Date: a year ago

Review №131

Rating: 4

I recently ordered lunch delivery from a work meeting - unfortunately DoorDash, who freebird uses as the delivery service, never delivered. The lovely people at this location did make everything right and offered me a complementary beverage while I waited. I leave a four star review because the phone number provided did not seem to get through to their location so I had to drive over to fix the issue. Hopefully doordash makes it right for their location as theyre now out money.

Date: a year ago

Review №132

Rating: 5

Five stars every time this place is great if your order online or through the counter always consistent. The staff is always respectful and friendly. The value is great as well.

Date: a year ago

Review №133

Rating: 5

The staff here is efficient and friendly. And they put care into how they make the food.

Date: a year ago

Review №134

Rating: 5

Always the go to spot - great food and great service. The kiddos can t get enough and insist we come here every Saturday evening!

Date: a year ago

Review №135

Rating: 5

Great service healthy options friendly staff!!

Date: a year ago

Review №136

Rating: 3

Got the bowl with steak and choice of fixens, good and delicious. Steak was moist and tender not dried out, yummy, watch the creamy jalapeño sauce, very warm but good.

Date: a year ago

Review №137

Rating: 5

Good food. Friendly staff.

Date: 2 years ago

Review №138

Rating: 5

I will always prefer here over chipotle. Bigger portofor the same price and higher quality ingredients. Restaurant was clean and not busy

Date: 2 years ago

Review №139

Rating: 2

Date: 2 years ago

Review №140

Rating: 5

Delicious!!

Date: 2 years ago

Review №141

Rating: 4

Date: 2 years ago

Review №142

Rating: 5

Our first time ever getting Freebirds, we walked in not really knowing what we were getting... However, Hudson was patient and kind in helping and guiding us through our options. Overall a 100/10 experience and we will definitely be coming back!

Date: 2 years ago

Review №143

Rating: 5

Tasty Joint

Date: 2 years ago

Review №144

Rating: 3

Half decent burritos at times, consistently awesome staff, but why is it always freezing? You can tell right away by the condensation on the front windows. The AC is turned down so low even the food comes out cold. The ice dispenser at the fountain also badly needs a clean.

Date: 2 years ago

Review №145

Rating: 4

FreeBirds is definitely one of my favorite burrito shops.

Date: 2 years ago

Review №146

Rating: 5

Great service and quality food, quickly.

Date: 2 years ago

Review №147

Rating: 5

Good fast food.

Date: 2 years ago

Review №148

Rating: 1

Date: 2 years ago

Review №149

Rating: 1

Horrible staff I was looked at by two ladys no well be with you in one sec instead I was waiting in line for 10 mins while there was one customer in front of me. The petite blonde female who was helping the lady worked slow and when the customer was finished paying, the customer started to show the blonde something funny on her phone. Missed my lunch because of this. But shout out to the cook WHO WAS THE ONLY ONE WHO ACKNOWLEDGED ME.

Date: 2 years ago

Review №150

Rating: 1

I feel one star is too much credit tbh but there isn t an option for zero. I was not going to make this public however the phone number online is not a freebirds number and when I tried to submit my review via the freebirds website the submit button would not work. Go figure. So here s my review. This is the worst service I ve ever had at the Lewisville Texas location. We ve been going here for years. It took us almost 30 minutes just to order a burrito and a burrito bowl. Food was cold by the time we were done. Had to wait 15 minutes for queso. Staff was not friendly and seemed more interested in talking amongst themselves than the customer. Didn t ask us for our phone number so I would like to submit my receipt and have my rewards used. Did not offer us our receipt we had to have the cashier print it after the fact at which she gave us an annoyed look and only told us to have a good day after we told her that. I didn t see one smile at either me or my husband our entire experience. We got our food to go so we could go home and heat it up. Picture of receipt as proof of purchase with date and time.

Date: 2 years ago

Review №151

Rating: 1

Date: 2 years ago

Review №152

Rating: 5

Great service, good food, and overall a good vibe!

Date: 2 years ago

Review №153

Rating: 1

I have been here twice . I am a black woman and feel like they don t wanna take my order . They will take my black boyfriend order but wouldn t ask me personally what I wanted . The other server refused to serve us flat out would not make eye contact . I understand it s 8:41 and y all close at 9:30 but they litterally cleaning up and putting stuff away . Also serve sucks !!! So bad hope the food great my black boyfriend loves this place . But me as a black woman feel very unwelcomed . The lady would not even ask me what I wanted . It s very cold so I was freezing and not a bad person. . I hate the way I was treated . Makes me hate my skin sometimes man . Whatever the food I guess okay . If u a black woman u were warned

Date: 2 years ago

Review №154

Rating: 5

Good place for big burritos

Date: 2 years ago

Review №155

Rating: 2

Ordered a burrito for the first time. Pretty basic steak burrito with rice. But it tasted like cleaning supplies. I kept trying to push thru it but very bite was just aweful. Couldnt even get half way thru it. It really just tasted like they threw the food on the table that had just been cleaned with chemicals, but didnt let it dry properly and it absorbed into the food. Shame it tasted like this for the first time

Date: 2 years ago

Review №156

Rating: 3

Been a while since eating here but the franchise ruined its self

Date: 2 years ago

Review №157

Rating: 3

Date: 2 years ago

Review №158

Rating: 4

Date: 2 years ago

Review №159

Rating: 1

Didnt eat, staff looked at me multiple times, didnt acknowledge me, didnt bother to offer assistance. Helped a couple in front of me, then proceeded to work on carry out- to go orders as the line in the store grew. We waited 15 minutes before we left.

Date: 2 years ago

Review №160

Rating: 4

Date: 2 years ago

Review №161

Rating: 1

Not worth the price or hype. They advertise showing these huge burritos. Went there and they skimp on the rice and meat.On top of that $2 for a tablespoon of Queso. What a rip off!! Will not be back. Spent more than $45. Could have got the same at Taco Bell for half the price! Update 7/11 - Its been more than 3 weeks since I sent an email to the below email and no response. Just a waste of time.

Date: 2 years ago

Review №162

Rating: 5

Date: 2 years ago

Review №163

Rating: 5

Writing a review since Ms. Bentley caused a scene at this location while I was eating there, saying she was going to leave a bad review. Food is always great, staff is exceptional and super friendly. Ozzy is so kind and he asks how I am everytime I come eat. Kudos to the staff here for dealing with difficult and disrespectful people on a daily basis. Service workers are people too.

Date: 2 years ago

Review №164

Rating: 1

I was told to wait 5 minutes for queso..I waited then Ozzy got mad at me like it was my fault because she told me the wait time. Tell the the actually wait was longer so I can make the choice to wait. On top of that the beans and rice was old. I now have to go buys something else to eat! Never again!

Date: 2 years ago

Review №165

Rating: 1

Ordered freebirds and they literally forgot a whole burrito now I have to watch my family eat while I only get chips. Cant order again because of fees. Thanks for ruining my weekend after a long day of work. I dont care if the food is good Im never ordering here again.

Date: 2 years ago

Review №166

Rating: 5

Date: 2 years ago

Review №167

Rating: 4

Date: 2 years ago

Review №168

Rating: 5

Date: 2 years ago

Review №169

Rating: 5

Loved the selection of meat choices and they have a cayenne pepper tortilla Vegetarian options: They had a vegetarian chorizo

Date: 2 years ago

Review №170

Rating: 5

Best freebirds around. We come from denton even though theres one closer. Denton is good but this one is 100% cash money the best.

Date: 2 years ago

Review №171

Rating: 2

My order was incorrectly filled. It came with one entree missing.

Date: 2 years ago

Review №172

Rating: 1

Store was out of everything queso related Everything was dry. My burrito did not look pretty and when rolled I asked him if that was how he was going to give it to me and they both looked at each other like I was crazy. I used to be a cook for free birds. Never coming back.

Date: 2 years ago

Review №173

Rating: 5

Date: 2 years ago

Review №174

Rating: 4

Decent place.. nothing special

Date: 2 years ago

Review №175

Rating: 5

Everyone was very friendly, it was fast, it was clean. You walk in choose what you want. They fix it as you watch like subway and you pay for it then sit and eat. It was very good and I would definitely go back. I do recommend it. It was clean and fast.

Date: 2 years ago

Review №176

Rating: 5

Date: 2 years ago

Review №177

Rating: 3

Date: 2 years ago

Review №178

Rating: 2

Food was less than desirable and cleanliness was lacking

Date: 2 years ago

Review №179

Rating: 4

Brisket was great.

Date: 2 years ago

Review №180

Rating: 5

Great food, great prices, great staff!!

Date: 2 years ago

Review №181

Rating: 1

Date: 2 years ago

Review №182

Rating: 5

We love Freebirds!! The location in Lewisville, TX right by the mall is ALWAYS on point. They also have the best staff members of any Freebirds Ive been at before. These guys rock!!

Date: 2 years ago

Review №183

Rating: 5

I love this place, and I now have my wife hooked on it as well!

Date: 2 years ago

Review №184

Rating: 5

Alex and Emilee are the two friendliest employees I met! Instantly as soon as I walked in they said what s up and started some small talk with me, emilee and Alex y all are awesome keep being you

Date: 2 years ago

Review №185

Rating: 4

Date: 2 years ago

Review №186

Rating: 1

I found a hair on my brisket nachos and my $15 burrito was nothing but rice and beans, I can make that at home. Not the best Tex-Mex restaurant in town.

Date: 2 years ago

Review №187

Rating: 5

Date: 2 years ago

Review №188

Rating: 1

Queso was good the steak was not cooked properly and season and cold the rice was not cooked all the way it was hard and seasoned chicken was cold very disappointed first bad experience with freebirds

Date: 2 years ago

Review №189

Rating: 4

Date: 2 years ago

Review №190

Rating: 5

Better than Chipotle!

Date: 2 years ago

Review №191

Rating: 1

Meat was entirely too salty and the ingredients were not fresh. Wasted 2 tacos and half of a burrito. Honestly felt like we had eaten at taco bell but for $40. Staff was nice.

Date: 2 years ago

Review №192

Rating: 3

I tried Freebirds for the very first time and I overall enjoyed my experience at this location. Daniel and Izzy were extremely nice, patient, and welcoming. I had a chicken bowl with all the fixings. It was pretty tasty although it wasn t as hot in temperature as I would ve liked but that also could ve been due to the extra sauce I requested on my bowl.

Date: 2 years ago

Review №193

Rating: 5

Date: 2 years ago

Review №194

Rating: 5

I ve never ate here before so decided to stop by. I walked in and checked out the menu. I asked the lady behind the counter what size burrito the person in front of me was getting? She said that was the monster size. So I said great I ll take that . So she Paige said if I would like to sample any of the ingredients first I could. I thought that was nice! So I decided to get a monster size with cayenne flavored tortilla and steak and black beans and all the fixings. She put together a great tasting burrito . Very nice and helpful she was. Great first impression of the place. Burrito tasted great and I ll definitely will be back again for another burrito!

Date: 2 years ago

Review №195

Rating: 4

Date: 2 years ago

Review №196

Rating: 5

Jeremy and staff were amazing! Carry themselves like true gentleman. Love this location and this staff. The owner or head manager needs to do something for the 3 gentleman working the lunch shift February 21, 2022. Incentives go a long way. Keep these guys happy.

Date: 2 years ago

Review №197

Rating: 3

Date: 2 years ago

Review №198

Rating: 1

My daughter has food allergies and sensitivities. I ve gotten her a custom kids meal with just three items at other free birds with no problems. Here the manager seemed totally put out by my request and charged me 12$!! Totally ridiculous!

Date: 2 years ago

Review №199

Rating: 5

Ive been going to this location since it opened a few years ago and it still rocks!

Date: 2 years ago

Review №200

Rating: 2

I love the food here, been eating for over a decade, but the Death Sauce is weak sauce and they always keep the inside of the restaurant absolutely frigid. Turn the heat up both in the sauce and on your thermostat and youll get more stars from me.

Date: 2 years ago