Holiday Inn Irving - Las Colinas, an IHG Hotel

Review №1

Rating: 5

We stayed two night for nearby concerts. Rooms were clean, dark, and more importantly, quiet. And, they drove us to Toyota Music Factory so we didn t have to pay for parking. We appreciated that.

Date: 19 hours ago

Review №2

Rating: 2

Two steps into the lobby, it felt unsafe and unclean. Front desk was neither nice nor not nice. The exterior looks dirty and really felt unsafe. Me and my daughter were staying overnight for an event, but we will never stay at this location again. The bathroom walls were dirty and some of the walls in room looked like they have never been wiped down. Dirty. Beds were comfortable but had doubts on cleanliness. Good location if you are there for the airport. Rooms: Bathroom walls were dirty and dingy. Room walls need to be cleaned. Very dingy . Beds were comfy but had doubts on cleanliness. Been an ihg member way too long for a hotel stay like thus. Sorry just truthful. Safety: Did not feel safe here. Dingy and old feeling. Exterior was dirty and felt very unsafe.

Date: 2 weeks ago

Review №3

Rating: 3

Ugh. The thing I hate about traveling with a service animal is that people act like its some untrained heathen animal. They put you furthest away (thanks, my disability needed that 2 mile trek), and in the stinkiest damn room they can. Every. Hotel. The staff here is very accommodating, and the manager was open to listening. The location was good, but the carpet really needs to go or an overhaul might help. Noteworthy details: Beds and pillows were EXCELLENT.

Date: 2 weeks ago

Review №4

Rating: 1

This hotel is a complete scam! They advertise Airport Parking but dont offer a shuttle. You have to park there and then spend another 30 to $40 each way to get to and from the airport. After this bad with parking, I cant imagine how bad it would be to stay there!

Date: 2 weeks ago

Review №5

Rating: 2

The staff are great. They are helpful, friendly and care about your stay. With that being said the rooms need serious love and upgrades. The first room smelled of urine and mildew. I asked for a different room and the staff upgraded me to a suite, which I appreciated. However, the second room smelled of smoke and mildew. Better than urine and mildew. There were stains on the couch cushions, the carpet, and some of the baseboards were coming off the wall. The bathroom toilet was stained and the shower grout was dirty. It looked like mold was growing out of it. The bathroom door needed to be replaced as well. I only stayed one night. I did appreciate that the room was somewhat quiet and I didnt hear a lot of noise from the hall or other rooms. I was given a complimentary breakfast ticket, which I appreciated. The breakfast is lacking though. You will pay $10 or $15 for it if you choose to eat there. I have stayed at Holiday Inn Express many times (I am aware Holiday Inn and Express are different) and they provide the same breakfast for free with many more options. I would recommend going out to breakfast if you stay here. The courtyard is nice and the lobby is clean and well kept. The staff is great. Hotel not so much. I wouldnt stay here again.

Date: 3 weeks ago

Review №6

Rating: 4

Date: 4 weeks ago

Review №7

Rating: 3

Room was nice, location was perfect but the curtains did not close at all so the morning sunlight came in unabated as did the road noise, and no privacy. Front desk was very nice and breakfast was awesome. I would not stay there again because of the window situation.

Date: 4 weeks ago

Review №8

Rating: 5

Nearby activities: I went to a dirty heads show on a Friday. I realized I booked the wrong date. They were quickly able to get me checked in. I wanted to thank them so much for such enjoyable stay. They had a shuttle that dropped me off at the venue. It was a easy walk back after the show. And conveniently located right behind a convenience store. Once again thank you so much. I would definitely stay here again.

Date: a month ago

Review №9

Rating: 4

All of the staff was amazing and polite. The front desk kindly upgraded me with no additional charge because I accidentally booked a room without a fridge and microwave. I have food allergies and I travel with my own food in a cooler. The room was very nice. It just honestly needed a good cleaning/dusting. I had a couple of spiders hanging out in the corner and in the shower. They werent hurting anyone so I let them be and moved the one from the shower outside on the balcony. The sheets were clean. They had extra blankets that came in handy. The bed and pillows were very nice and comfortable. They even cleaned the room while I was out for the day and gave me all new towels. I dont think Ive seen that since before COVID. They even made the bed with the extra blanket I took from the closet. The balcony was a nice addition. Its small but it was just fine. They have a bar that I did not frequent but there were a few people that looked like they were having a good time. Overall I would 100% stay again. I was traveling from the other side of the DFW to visit a friend and wanted to be closer for the weekend. I would choose this hotel for a future trip or staycation. Rooms: The room was very nice. It just honestly needed a good cleaning/dusting. I had a couple of spiders hanging out in the corner and in the shower. They werent hurting anyone so I let them be and moved the one from the shower outside on the balcony. The sheets were clean. They had extra blankets that came in handy. The bed and pillows were very nice and comfortable. They even cleaned the room while I was out for the day and gave me all new towels. I dont think Ive seen that since before COVID. They even made the bed with the extra blanket I took from the closet. The balcony was a nice addition. Its small but it was just fine. Safety: I felt safe coming in and out of the hotel. I was traveling alone.

Date: a month ago

Review №10

Rating: 5

Here you can see why I help my husband deliver deliveries.

Date: a month ago

Review №11

Rating: 5

Date: a month ago

Review №12

Rating: 5

Didnt have a room I attended a class on job conduct...

Date: a month ago

Review №13

Rating: 1

Reservations was friendly.. However when he transferred me over to the Hotel that person was very rude.. Ill take my stay else where..

Date: a month ago

Review №14

Rating: 2

I wasn t expecting much for $103 that was quoted online but that quickly turned to $160 during check in. The building is not well maintained. The hallways were 80+ degrees and smelled of mold. The AC in the room kept it comfortable but was too loud to sleep through when it cycled on and off. I requested a shuttle to a nearby venue and the shuttle van smelled like it had been used to haul compost. This may just be the standard for Holiday Inn. If so, shame on me for not knowing. Management, if this is the standard, please reach out and I ll take down the review. Conf # 84690022

Date: a month ago

Review №15

Rating: 3

Id like to start by saying the hotel wasnt the problem. It was simply the Incompetent staff. It took almost 45 mins to check in & just as long to check out. (mind U my room was already pre-paid) Why did it take so long??? Exactly! Because at check in, I was asked for my credit card for Incidentals. I understand the process. This was not my 1st time so Im very familiar with how this works. However, Im still trying to figure out 3 days later why my card was charged $25 for security deposit four different times. Theres also two more charges for $43.99. I still havent figured out where did the $43.99 × 2 come from??? I found out later after check out the the Receptionist Brittany lied by telling me she took my card out of the system the day of check in. Only to have two more drafts taken out after I checked out the next day. Who does that??? Well the hotel manager, Ricky B obviously lied too by telling me.....Ill get with my supervisor & get this resolved, then reached back out asap. That hasnt happened. In fact Im still trying to figure out why is there still $187.98 still in limbo for a $99 pre-paid room??? Btw, the complimentary $10 breakfast vouchers (2) & drink vouchers (2) were appreciated, but didnt make up for the wasted time & inconvenience this caused. I might consider using Holiday Inn again but definitely not this location. UPDATE: My credit card was charged for another transaction of $68.99 by Holiday Inn, just since the original review was written earlier today. (7 transactions = $256.97) All these unexplained transactions for a room that was completely paid for in advance??? Im confused....

Date: a month ago

Review №16

Rating: 5

Date: a month ago

Review №17

Rating: 4

Date: a month ago

Review №18

Rating: 1

I seldom leave bad reviews, so when I do, take note. Had to stay here after dealing with the Crowdstrike outage that delayed our flights overnight. We received a comp from our airline that was to put us up in this 3-star hotel overnight free. Tried calling them dozens of times during our delay to confirm our stay and ask about services at the hotel. No one ever answered, the line rang all night long. We finally touched down in DFW and got an Uber to the hotel. Upon check we were the only people there and told to hang on while the person at the desk did something else. Maybe five minutes later we were helped and asked for a card on file for incidentals. I turned in my flight voucher and they confirmed it was paid for. Then we proceeded to the basement level (negative floors in an elevator?) That was a bit sketch. Not to mention the giant roaches hanging out by the ice machine. Yay. Now I didnt expect a Ritz, but for a 3-star hotel, this place is in shambles. The hot water was lukewarm at best, and I tried not to think of the moldy AC, walls, and bathroom, given how little time we would have to spend here. Just one night. In the morning we checked out and turned in our keys to ensure we were fully checked out. A week later I noticed a charge for 1-night on our card that had posted! I called the hotel to dispute and was told I was wrong, that it was pending - as if I didnt know how credit card authorizations work. I told the person they were wrong, because my card had indeed posted the transaction and it was on my statement, not my pending auths. They told me their system is never wrong and I would need to take that up with my CC company. I asked to speak to the owner or someone who had access to issue a refund, since at this point the transaction had indeed posted and needed to be manually refunded by the merchant. After fighting me on it, they said they would have someone call me right back. A week later and I never heard a peep. Now I get to dispute this transaction with my credit card company and hope for the best since Holiday Inn is unwilling to assist. I recommend you AVOID this location at all costs. Heck, I will never stay at a Holiday Inn again anywhere after having such bad experience here. This sticks for the brand, and left a lasting impression for me. Hope you learn from my mistake.

Date: 2 months ago

Review №19

Rating: 2

Room was not clean. Hair all over bathroom floor, piles in corners. Pool was disgusting, dirty socks, trash & food scattered everywhere & BBQ packets in bottom of pool (some of them opened). Would NOT recommend this hotel to anyone..... maybe for $60 a night but NOT for $122 a night!!!!

Date: 2 months ago

Review №20

Rating: 4

I was extremely pleased with my recent stay in Irving, Texas at the Las Colinas Holiday Inn. Each customer facing staff Member was extremely courteous, polite, and interactive. After 12 hours of airline travel stress trying to get to Arlington, I was met with staff member Danielle s infectious smile at the front desk. I was greeted by name along with being recognized for being diamond elite, which is rare at many IHG properties. I was offered a snack as well bottled water. My room met all of my needs and I was pleasantly surprised with how cold and efficient the air conditioner kept the room even with it being near 100° outside. The TV and channel selection was perfect. It allowed me to find The local stations for local news while also offering premium movie channels, which I also thoroughly enjoyed! I was extremely impressed and appreciative of the hotels bar/food service . Both my breakfasts and my evening meals throughout the week met all of my dietary needs. While I don t recall the name of my bartender, I will tell you that she was absolutely amazing. Such a joy to talk to while unwinding after a long day of work. She was spot on with recommendations for the appetizers she chose for me. Not just the taste, but the serving size also aligned with the cost. She offered amazing customer service making sure you had some snack mix and something to drink until your food arrived. Lastly, the location of this hotel is in a very nice, clean, quiet area. It is conveniently located near many local amenities. It also provides simple access to all major interstate and highways taking you where are you need to go including the Dallas Fort Worth Airport. This will be the new place for me to stay when I return to our plant in Arlington Texas. while I recognize I have many hotel choices with many of them being much closer I d much rather stay here, knowing all of my expectations are met and all of my boxes are being checked. Thank you so much Las Colinas for a great stay! Nearby activities: This location is easy, no matter where you re trying to go with local amenities or nearby cities being just minutes away. Food and drinks: The breakfast serves a wide variety of dietary needs. There is certainly something for everyone to eat and drink.

Date: 2 months ago

Review №21

Rating: 5

Date: 2 months ago

Review №22

Rating: 5

I chose to stay at this Holiday Inn due to a recommendation from a physician I came into town to see. I made contact before I arrived and the customer service was fantastic. Checked in easily and the lovely lady at the front desk gave me some info on how to access wifi and told me she would be texting me to make sure everything was to my liking, and that I could also get in touch easily via text if I needed any help. The room was very nice, spacious, and perfectly clean. The wifi was easy to use. I messaged to ask a question and got a speedy reply. I liked that more than using the room phone and not knowing if I was reaching someone who could help. The bed was comfortable and I slept very well! I ll be back in the area soon and I will definitely rebook here (maybe with my swimsuit this time ).

Date: 3 months ago

Review №23

Rating: 5

Overall experience good. Would recommend.

Date: 3 months ago

Review №24

Rating: 5

Was sent here after flight to Omaha was diverted back to Dallas..kind people on very late check in..clean room and comfortable bed..very helpful on check out

Date: 3 months ago

Review №25

Rating: 3

Rooms not the best. The room felt damp and some weird moist smell coming through. Breakfast was good but they charge additional for that so beware.

Date: 3 months ago

Review №26

Rating: 5

Date: 3 months ago

Review №27

Rating: 5

Great service. Room was perfect for our quick trip. Thanks for the awesome service to the front desk.

Date: 3 months ago

Review №28

Rating: 5

A very good hotel, price quality at its best, we were 10 people very pleased with Michelles service, very friendly, everything very clean, spacious I recommend it 100%

Date: 3 months ago

Review №29

Rating: 3

Date: 3 months ago

Review №30

Rating: 4

Date: 4 months ago

Review №31

Rating: 5

Great experience, great staff

Date: 4 months ago

Review №32

Rating: 5

Date: 4 months ago

Review №33

Rating: 5

Date: 4 months ago

Review №34

Rating: 4

Great couple of nights stay with my family! Breakfast here was delicious! Staff members are very hospitable

Date: 4 months ago

Review №35

Rating: 4

Rooms: Room was clean and tidy Rooms

Date: 4 months ago

Review №36

Rating: 5

This location has the best staff. They are very professional. Rooms are well cleaned. Ive never had any issue nor problems with this location. Again the staff is amazing! Rooms: There room is well cleaned.

Date: 4 months ago

Review №37

Rating: 5

(take experinece from the perspecive of European, without great experience in USA). Adought not a new hotel, it serves and bring value for money. Confortable rooms, very good breakfast and pleasent hosts.

Date: 4 months ago

Review №38

Rating: 5

Right off the highway. Close to several activities such as a pocket of shops and restaurants called Toyota Music Factory. Starbucks and Corner Bakery right across the street. Oh and a McDonalds all within walking distance. Walkability: Super close to coffee, fast food dining and a bank even. There is a bus stop around the corner, too.

Date: 4 months ago

Review №39

Rating: 5

Date: 4 months ago

Review №40

Rating: 5

Friendly staff,(Brittany was the best) good price and beds were comfortable. Water pressure was great. I carry a blacklight-Sheets and towels were very clean. Breakfast has a good variety of selection. Indoor pool was refreshing but it needs resurfacing so wear swim shoes or chance scraped toes. Courtyard was a nice place for relaxing. Its an older hotel so dont expect new looking.

Date: 4 months ago

Review №41

Rating: 3

No hot tub, they filled it in with cement.

Date: 4 months ago

Review №42

Rating: 4

Date: 4 months ago

Review №43

Rating: 3

Basic rooms, poor pool area, hallways and rooms smell musty, breakfast is ok, great cheap location but it should go without saying, just don t expect any luxury accommodations. Nearby activities: Close to a lot of local restaurants and bars

Date: 5 months ago

Review №44

Rating: 4

We had a nice stay here to watch the eclipse in April 2024. While some areas of the hotel might benefit from renovation, the overall experience was great and the staff was very friendly and helpful. Rooms: Rooms were very spacious, clean and comfortable. Nothing fancy there, but reasonable to stay a couple of nights. Walkability: Grocery shopping is right around the corner at the 7/11 store. The more interesting parts of Las Colinas are easy to reach on foot, as are the light rail stations of the Orange DART line that leads to downtown Dallas or DFW airport. For anything else, the hotel staff can hook you up with taxi or other ride services. Food and drinks: Breakfast had a good selection of food and friendly staff. Nothing fancy there, but reasonable for a three-star hotel. Noteworthy details: Hotel and reception staff were very friendly and helpful, helping us a great deal to sort out transportation.

Date: 5 months ago

Review №45

Rating: 5

Date: 5 months ago

Review №46

Rating: 3

Room is spacious but everything else is mediocre. The hotel itself is old. You can hear other rooms pipes from your room. If you book with IHG rewards, they put you in the basement with a long hallway that is inconvenient to get to. The internet downstairs is janky. There was no mention of welcome gifts or upgrades, as IHG platinum members would normally receive. Lots of potential for improvements.

Date: 5 months ago

Review №47

Rating: 5

We had a very beautiful room with a balcony, eggcellent breakfast, and a very comfortable bed. Room was very clean. We will certainly be back again

Date: 5 months ago

Review №48

Rating: 5

Very professional and friendly staff

Date: 6 months ago

Review №49

Rating: 3

Not the best- you are charged for breakfast- which was mediocre to say the least. There was no free water available (outside of breakfast hours)- not even in the gym, which was also mediocre at its best. While a maintenance issue was quickly taken care of, it reoccured the next day - by then it was check out time. Staff was very nice- especially Ricky. To sum it up: keep the staff, make some improvements. It is close to several attractions, within walking distance- which is a plus.

Date: 6 months ago

Review №50

Rating: 1

Tried three different rooms on the third floor All of them had black mold and smell of mildew horribly. Staff was nice enough to let me cancel my reservation for myself and an employee so we could move to another hotel. Seriously this hotel is rundown and in major need of a renovation enter repair of leaky windows and leaky roof. If you have mold allergies or issues do not stay at this hotel.

Date: 6 months ago

Review №51

Rating: 5

Date: 6 months ago

Review №52

Rating: 5

My room was spotless the whole week. The breakfast buffet was so good. Soft scrambled egg with cheese and spinach.

Date: 6 months ago

Review №53

Rating: 5

Date: 6 months ago

Review №54

Rating: 5

Rooms are clean and comfortable. Location was convenient for where I needed to be. The service at the bar and front desk were 5 star .

Date: 7 months ago

Review №55

Rating: 4

Date: 7 months ago

Review №56

Rating: 1

other people review are true! The employees are nice and friendly. It has a bar and the breakfast area was nice and clean. the hotel does smell funny as soon as you enter the entry. the room was ok what surprised me the most was that door that leads to the next room (NEVER SEEN THAT BEFORE!) and the restroom was little and had mold on the wall and the shower was really old and little. the room smelled funny!!! but otherwise enjoyed the outside view. only thing I can say is that I won t be staying at this location again.!NOT WORTH WHAT I PAYED disappointed!! see pic and video have your own judgement

Date: 7 months ago

Review №57

Rating: 4

Date: 7 months ago

Review №58

Rating: 4

Staff was very friendly, helpful and professional. Theres an in door pool with nice water temperature. Theres also this area in the middle but outside that has a fire pit and chairs. Its nice. Water pressure great and everything drains unlike most hotels. Bed firm and comfortable. Room clean. Great experience

Date: 7 months ago

Review №59

Rating: 5

Cassandra and the team are great ! Nice and very helpful, thank you.

Date: 7 months ago

Review №60

Rating: 5

Date: 7 months ago

Review №61

Rating: 5

Great place.

Date: 7 months ago

Review №62

Rating: 5

Date: 7 months ago

Review №63

Rating: 3

Date: 8 months ago

Review №64

Rating: 5

Date: 8 months ago

Review №65

Rating: 3

Bathroom doesn t drain. Good breakfast!

Date: 8 months ago

Review №66

Rating: 5

My family took a much-needed break at this hotel 12/21-12/24/2023, and we had a great experience! The rooms were clean, comfortable, and nice, and the breakfast was outstanding. But probably the best part was the staff, who were all without exception friendly, accommodating, interested in our comfort and needs, and great at their jobs. We were very impressed and will definitely stay here again when visiting Dallas. Bravo!

Date: 9 months ago

Review №67

Rating: 5

Deion, Jackie, and Cassandra made me feel like I was more than just a room. I was treated like an actual guest. Honestly, my stay here felt more like a small bed and breakfast than a large hotel chain. Pro tip: make sure you meet Jackie at the bar. Shes super sweet, razor sharp, and perhaps the best hotel bartender in DFW. This place is a gem.

Date: 9 months ago

Review №68

Rating: 5

My family and I were in Dallas and chose to stay at this hotel. The reception staff Diamond greeted us and helped with check-in. Amazing service. Room was super clean, comfortable beds. Breakfast was average.

Date: 9 months ago

Review №69

Rating: 5

Great service and good breakfast home away from home.

Date: 9 months ago

Review №70

Rating: 4

Date: 9 months ago

Review №71

Rating: 2

I never had a problem with a Holiday Inn until now. The staff was wonderful but the room smelled awful bcus of the carpet. They moved me to a different room. It was better, but the smell was still there. They should upgrade the carpet or get rid of it all together.

Date: 9 months ago

Review №72

Rating: 5

Date: 9 months ago

Review №73

Rating: 3

The room is small and old. No sound proof. Noise from the street all night long. Rooms: Noisy and old.

Date: 10 months ago

Review №74

Rating: 1

Id highly suggest you dont stay at this hotel. Ive traveled a ton over the years for business and pleasure. From various countries to countless states, Ive stayed in both great and so so hotels. This was by far the worst hotel experience Ive ever had. It turns out the feeling was mutual from many of my friends that were also staying there for a convention we were at. The bathroom shelf where the hair dryer and extra toilet paper rolls are kept had powder on it. What would you think white powder on the counter is? For that reason I wasnt going to touch it. Totally not cleaned or dusted. The toilet paper on the roll had very little left so they didnt change it since the last person used it. The shower had hair on the wall which showed me that wasnt cleaned either. When I took a shower and went to dry off the first towel had what appeared to be a human waste stain on it and the next one had makeup. It looks like the towels werent cleaned and just folded up again. I went down to talk to the front desk staff who seemed like I was bothering them rather than caring about the disgusting situation. That made me think it happens often there. They agreed to take one night off my bill for the trouble. They said to stay down in the lobby and theyd get it taken care of right away. I needed to get going to the convention I was attending so after an hour I went back up to grab my stuff. There was no housekeeping staff working on my room. I sat in the lobby for an hour for nothing. It was still a mess. I went to the convention, got back hours later and found a little gift bag with a bottle of water, a little breakfast bar and chocolate kisses along with a card from the staff saying how sorry they were and that my room was now clean for me. My room was just how I left it. Nothing was clean. My bed wasnt made, the hairs were still on the shower wall, the stained towels were still there and the powered was still on the counter. I called down to the front desk and they said I had to leave my room again so they could send someone up to clean it. I wanted to get a quick nap in before I headed out for a party with friends, but couldnt because they kicked me out of my room yet again to clean. Why put a card and gift saying it was clean and they knew it wasnt? Im an easygoing person and this was the first time Ive ever complained to a hotel manger. Now Im even more upset because they didnt clean it after making me stay out of my room. I paid for a room and needed / wanted to use it. So instead of getting a much needed nap in I stay down in the lobby and then head out to the convention party. I get back a few hours later. My bed was made, I had new towels and what else did I find? Hair was still on the shower walls and the powder was still on the counter. I called the front desk again and they sent someone up along with the housekeeper to check it out. Now for the third time Im asked to leave my room and sit out in the lobby. After being asked to leave my room three times the room was finally clean. If I brought a black light with me who knows what I would have seen on the bed, floors, walls, etc. I tried to get in touch with the manager over the phone a few times, but she was always busy. The elderly man that is the front desk manager in the evenings talked with me once over the phone and was laughing as I told him what happened. Laughing at a hotel guest that had issues with their room? He said they will not do anything else for me as far as a room comp or money off and theyd be happy to cancel my remaining nights and I could stay someplace else. ??? Now Im the bad guy? I was given a free night because of the dirty towels, the white powder on the counter and the hair on the shower wall. That was one incident and then having to leave my room and deal with it two more times, Im told the best they can do to make it up to me is to have me leave and try to book someplace else? The owner really needs to get better staff at the desk there. Others at the came convention also had issues there. Dont stay here.

Date: 10 months ago

Review №75

Rating: 5

Date: 10 months ago

Review №76

Rating: 3

Room needs to be updated and they aren t clean. Staff fare amazingly friendly and attentive.

Date: 11 months ago

Review №77

Rating: 3

Date: 11 months ago

Review №78

Rating: 5

Date: 11 months ago

Review №79

Rating: 5

Date: 11 months ago

Review №80

Rating: 5

The staff was exceptional and very courteous

Date: 11 months ago

Review №81

Rating: 1

My wife and I booked a suite room, with a balcony. We were put on the ground floor, he mirror in the bathroom was not fully functioning. I think the word suite needs to be removed from and and all descriptions of this hotel. It may be a non smoker now but it did not smell like a non smoker. Certainly seems like they ve spent a lot of time trying to mask something. Not good. Gal at front desk was very nice but was not offered any sort of discount or refund. Won t stay at a holiday inn again.

Date: 11 months ago

Review №82

Rating: 1

Update 10/11/2023: manager replied to my review. I sent an email as they asked but never got a response. TLDR: Our rooms door would not open. We had to wait more than an hour to get another room and couldnt get our bags and stuff until the next morning. We checked-in and left our bags to go to a concert. When we came back, tired from the concert and just ready to go to sleep, the key didnt work. Tried many times, visited the front desk a few times, new set of cards issued, the receptionist tried to contact maintenance, etc. After more than an hour (already pass 1 AM) the receptionist told us the only thing she can do is give us another room and maintenance would open the room for us in the morning. With no other choice we go to the other room but we dont have our clothes, chargers, laptop, so we cant shower and go to bed around 2 AM (we were planning to checkout at 7 AM). Around 7:30 AM I go to the front desk expecting everything is fixed and I can get to my room to pickup my stuff but no, again I have to wait 15 min so they call maintenance and they finally open the door with a regular key. Terrible experience. Unacceptable that a hotel doesnt have an alternative way to open a door in case of an emergency and that they dont have maintenance people during the night. I wish I could give them 0 stars.

Date: 11 months ago

Review №83

Rating: 1

After a very long day, we went back to our room, ready to put on our PJs and have a good night rest. Only we were never able to get in. The card reader was not working or something happened, but we were there earlier, left our stuff, came back, and couldnt get in. The person at the front desk couldnt help and couldnt get ahold of anyone else, for more than an hour!. It was midnight. After some time, we had to go to a different room, without our stuff, tired, worried and frustrated, we asked to talk with a manager a couple of times and were told they werent available. Never coming back here.

Date: 11 months ago

Review №84

Rating: 5

Date: 11 months ago

Review №85

Rating: 4

Good accommodations and service. Indoor pool and a small fitness center. Staff are very friendly and helpful. Room is spacious and beds are comfortable. Shower temperature is set too low, water is warm, not hot. Shower water pressure is on the medium/low side, not high. Wouldnt mind to stay here again. Oh, and you get a great breakfast included .

Date: a year ago

Review №86

Rating: 5

Date: a year ago

Review №87

Rating: 4

Date: a year ago

Review №88

Rating: 3

Rooms are nice,bed comfortable. We arrived and asked the gal at the desk for a nice restaurant, she says..just around the corner....McDonalds is not a nice restaurant...she never mentioned that they had a bar/ restaurant in Hotel!.. At 7am..they are knocking at the door!!! I mean..come on, check out time is 11 am! Food and drinks: Young man at bar..great guy!! Very helpful, did say as we flew in on a Sunday most restaurants close very early.

Date: a year ago

Review №89

Rating: 5

Date: a year ago

Review №90

Rating: 5

Date: a year ago

Review №91

Rating: 5

Nearby activities: Toyota music factory Rooms

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 5

Second time here. Clean as always. Friendly staff and great location. Close to lots of restaurants and attractions!

Date: a year ago

Review №94

Rating: 5

Love this place

Date: a year ago

Review №95

Rating: 5

Date: a year ago

Review №96

Rating: 5

Great experience

Date: a year ago

Review №97

Rating: 5

Excellent place even if it was just one night to rest. The coffee is exquisite accompanied by the music of the group #elefante

Date: a year ago

Review №98

Rating: 3

The HOTEL WAS HOT! Not sure Why they charge for the same breakfast you get for free at Other Holiday Inns. Rooms: Basic Holiday Inn rooms Food and drinks: They Charge $16 for breakfast for the same food other Holiday Inn gives for free.

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 5

The food was amazing!!! Chef was on point! The fitness room was very up to date and well kept- Great workout. Excellent stay!

Date: a year ago

Review №101

Rating: 5

One of my favorite places to stay when coming to or close to dallas

Date: a year ago

Review №102

Rating: 5

Would like to give thanks to Randy @ the front desk /Jackie in the breakfast / bar areas for such an awesome professional very well job done ,always willing to go above / beyond the call of duty to make sure( they,we) have a pleasant stay ,we witnessed their intelligent choices many,many times !!! (Kudos)will definitely book again /again ,BTW great brkfast guys Rooms: Very clean / neat

Date: a year ago

Review №103

Rating: 5

Date: a year ago

Review №104

Rating: 5

Date: a year ago

Review №105

Rating: 5

Clean, nice hotel, conveniently located, will be my go to hotel while in Dallas! Amazing staff.

Date: a year ago

Review №106

Rating: 4

Usually stay there because of price and location . The hotel is very long and takes awhile to get to room The only downside is no free breakfast.

Date: a year ago

Review №107

Rating: 5

I had a horrible flight and it was a mess, then I tried booking online and it got messed up, but they were able to get us and the baby in and it was a great stay! I would ve stayed longer if I could ve! Rooms: Clean and very nice!

Date: a year ago

Review №108

Rating: 3

A few smiles wouldnt hurt. Rooms had an odd smell, could have been a little cleaner . Nicest person was the driver who shuttled us . Not horrible but not great .

Date: a year ago

Review №109

Rating: 5

Great and Friendly staff, gave us help printing our tickets for our flight the next morning. Super clean and comfortable rooms Rooms: Super clean and comfortable

Date: a year ago

Review №110

Rating: 5

I was traveling for a business conference and had a problem with NYLO tapestry by Hilton. that had canceled my reservation even though I had confirmed via their app. What a mess to be left by them to figure out what to do next. I actually called the Holiday Inn Las Collinas in Irving and Cassandra was lovely in helping me secure a room with amazing customer service skills. I will say the room was great , service by all staff was a delightful , food was good and shuttle service to and back to the hotel was a delight. Again thank you Cassandra and Lloyd for the excellent customer service. I will definitely stay here again on any future trips to Dallas. Rooms: Very pleased with the clean room and all staff with housekeeping were friendly Safety: Felt safe Walkability: Fairly close to the Toyota music factory Food and drinks: Breakfast buffet was awesome , Lloyd was very kind and helpful excellent employee

Date: a year ago

Review №111

Rating: 5

Date: a year ago

Review №112

Rating: 5

I had to leave a review for the amazing staff! It started from the first call, I needed an early check in time, big ask considering I was coming there for a very large convention. They made it happen and even blocked out an amazing room while I was on the phone. Every time I spoke any staff member they were helpful, friendly and very pleasant overall. They asked how the convention was going when we came in at the end of the day. I don t say this as an exaggeration, this was hands down the best hotel experience I ve ever had!

Date: a year ago

Review №113

Rating: 5

Nice place to stay when visiting nearby locations.

Date: a year ago

Review №114

Rating: 5

Rooms: Great loved it Rooms

Date: a year ago

Review №115

Rating: 5

Night Staff was very helpful. Room was spacious and I love the layout, plus this is the first hotel Ive ever started at that has Dove Body wash, Hand soap, and Shampoo . Best breakfast ever!!! Highly recommend this hotel.

Date: a year ago

Review №116

Rating: 5

Date: a year ago

Review №117

Rating: 5

Date: a year ago

Review №118

Rating: 5

Date: a year ago

Review №119

Rating: 4

Great place to stay. Close to Toyota music factory and Staff was friendly, Rooms were clean, better breakfast than most was served. I will be back

Date: a year ago

Review №120

Rating: 5

Rooms were clean, the staff was wonderful, and the breakfast was delicious! The location was perfectly close to the toyota music factory! I went on a solo trip and i felt safe there the entite time. Overall great stay!

Date: a year ago

Review №121

Rating: 5

Had a fun time in the city, great location close to the Toyota Music Factory. Staff was wonderful, check in, bartender, and check out. We would stay again if we are seeing another show in town.

Date: a year ago

Review №122

Rating: 5

Welcoming friendly staff, service and delicious breakfast

Date: a year ago

Review №123

Rating: 5

Stopped to meet out of town friends before a concert. The bar staff and van driver were both so friendly and helpful!!

Date: a year ago

Review №124

Rating: 5

Was difficult to find but that could been my device GPS went down while on my way to the hotel all went well once I got to the hotel

Date: a year ago

Review №125

Rating: 5

Date: a year ago

Review №126

Rating: 5

Date: a year ago

Review №127

Rating: 5

This is a very well kept and operated hotel, the front desk is and always has been beyond nice and courtious,very relaxing Environment, when in Las Collinous area it will be my hotel of choice. Rooms: Very nice Nearby activities: Toyota Music Factory within walking Great venue Walkability: Many close and near by activities and places too eat Noteworthy details: Staff is by far nicest ive came across in a long while.

Date: a year ago

Review №128

Rating: 4

The stay was fine. Rooms were decent. The gentleman, Lloyd, from the culinary department, was tremendously helpful in the breakfast area and specifically in our meeting room. Several of us were discussing how great he was and how attentive he was to our needs. We give him 10++ stars.

Date: a year ago

Review №129

Rating: 4

Date: a year ago

Review №130

Rating: 5

We had an awesome experience. The staff was very friendly, courtyard and pool were great. Will definitely stay here next time we are back in DFW area. Rooms: Room was very clean felt like we were at home.

Date: a year ago

Review №131

Rating: 1

Probably the worst hotel experience I ve had. Ever.

Date: a year ago

Review №132

Rating: 1

Date: a year ago

Review №133

Rating: 4

For your basic needs. Well located but not an extra fancy experience.

Date: a year ago

Review №134

Rating: 1

Worse experience ever, receptionist duplicated my credit card and I received same day several fraudulent charges and I had to cancel my credit card. I was trying to call supervisor several times and still nobody called me back :(

Date: a year ago

Review №135

Rating: 4

Date: a year ago

Review №136

Rating: 5

The front desk staff was great. Breakfast was awesome and the people helping w the food were so sweet. Room was clean. Lobby was clean beautiful. Definitely recommend and ill be back.

Date: a year ago

Review №137

Rating: 5

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 4

Jackie the bartender and the breakfast hostess was good company. Only one entrance exit out of the hotel unless it was an emergency exit. We stayed on the underground floor. Kept getting confused where the elevator was located so kept taking the stairs instead.

Date: a year ago

Review №140

Rating: 3

Overall a decent stay, room was OK although the bathtub/shower could have been better. Quite nice lobby and good breakfast (charged extra). However, friends said that their rooms were smelly. Also, the pool is rather poor quality and needs an overhaul.

Date: a year ago

Review №141

Rating: 5

Short stay but really confortable

Date: a year ago

Review №142

Rating: 5

Amazing service. Great margaritas. Very quiet. Wheel chair access is great

Date: a year ago

Review №143

Rating: 2

The lobby and bar area are really nice. The room I stayed in was mediocre at best. The shower was either freezing cold or scalding hot. Then after about 2 minutes the water pressure slowed to a trickle and made it almost impossible to finish the shower. The bed was as hard as the floor and the A/C barely kept the room cool. The balcony had a nice view and it was a very peaceful place. But overall this place needs some work to be brought up to IHG standards. Everything needs work as it s falling apart. Oh and you have to pay for breakfast.

Date: a year ago

Review №144

Rating: 5

Great value, and location for our visit. Rooms: Nice sized rooms and very quiet. Nearby activities: Toyota Music Factory was near by along with many different types of restaurants. Starbucks is right across the street.

Date: a year ago

Review №145

Rating: 5

Great location and staff is friendly. Rooms: Nice rooms with comfortable beds. Noteworthy details: Great location in Irving.

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 2

Airline gave me voucher to stay here. Room was nice and clean. The man working at the counter was extremely rude to everyone. I waited over an hour for shuttle and seen him be very rude to everyone including me when I asked about shuttle

Date: a year ago

Review №148

Rating: 5

Loved the balconies great staff and bar

Date: a year ago

Review №149

Rating: 5

Very quick check-in, with super comfortable rooms. The breakfast options are excellent and meet our needs very well. I recommend.

Date: a year ago

Review №150

Rating: 4

Rooms: Nice Hotel highlights

Date: a year ago

Review №151

Rating: 4

Date: a year ago

Review №152

Rating: 3

Date: a year ago

Review №153

Rating: 4

I enjoyed my time at this hotel, even if it was only for a few hours (it was with a Dayuse visit). It was clean & bright, the front desk gentleman was very kind. The room was clean, the bed & pillows comfy. Thanks Holiday Inn!

Date: a year ago

Review №154

Rating: 5

Food and drinks: Great breakfast with hot food Rooms

Date: a year ago

Review №155

Rating: 4

Had a quick overnight stay here due to a delayed flight. Accommodations were suitable.

Date: a year ago

Review №156

Rating: 5

Everything was excellent the breakfast was so good. Definitely stay again. Only thing the toilet wouldnt flush hope it can be fixed next time.

Date: a year ago

Review №157

Rating: 4

Great location and service. The place could use an update and a little better cleaning. Overall, not bad though.

Date: a year ago

Review №158

Rating: 5

WOW! Just Wow!! I was really impressed with the outstanding service, attention, quality, cleanliness, and professionalism of the hotel and the staff. The price was a bargain. The breakfast was fantastic! Cmon and make room for 6 stars so I can rate my stay correctly.

Date: a year ago

Review №159

Rating: 1

I would NEVER recommend this location. After 3 room changes because of the awful smells, patched holes in the wall and absolute filthy rooms-we left. I couldn t even consider giving my kids a bath in the bathroom, there was zero soap for your hands in the bathrooms and within no time I had a horrible headache and my throat was on fire from the disgusting air and smells. The staff was nice, but don t stay here- FIND SOMEWHERE ELSE.

Date: a year ago

Review №160

Rating: 4

Date: a year ago

Review №161

Rating: 5

Date: a year ago

Review №162

Rating: 5

Staff was nice. Room was clean and neat. Bar was nice. Central location for sight seeing.

Date: a year ago

Review №163

Rating: 4

Date: a year ago

Review №164

Rating: 2

The website is misleading, they do not have room service. When I finally arrived after a 3 Hour drive, I attempted to order food from the bar-The male bartender (with glasses) literally ignored me for almost 1 minute, then finally took my order (after I cleared my throat) but then proceeded to return to the same conversation with a lady at the bar. (He was showing her his dogs on his cell phone). It was so awkward and weird that the lady actually got up and left her entire order of food on the bar! Not how I remember Texas AT ALL.

Date: a year ago

Review №165

Rating: 5

Fast and easy check in! Parking was tight but overall great experience!

Date: a year ago

Review №166

Rating: 5

Super clean

Date: a year ago

Review №167

Rating: 4

Beds were comfortable, dove amenities were nice, the pool needs some work and the jacuzzi wasn t warm. The staff is definitely hit or miss. We ran into two very nice gentleman that one that acted like he hated life.

Date: a year ago

Review №168

Rating: 5

Staff friendly. The location is great for a business situation. Well equipped. Great bar staff as well. Highly recommend Rooms

Date: a year ago

Review №169

Rating: 4

Good staff and nice rooms! Swiming pool needs maintenance I could not use it was dirty

Date: a year ago

Review №170

Rating: 2

Front desk lady at night around 10:30pm was a bit Moody and announced we would be the last people shes helping then shes leaving. Rooms were fine nothing special but fine for just staying the night. The other front desk guy was great and very helpful (overnight). In the morning the breakfast staff (cook and breakfast man) were both very kind and attentive. They checked in with us and spoke with us making sure we were satisfied with everything so that was great and they deserve to be recognized for that. The front desk people in the morning however were rude and if you stand there waiting to check out or ask them anything they dont even welcome you to the desk. I bought chips and not a word was said to me, not a price or anything. Never been to Texas before but this being my first experience wasnt great. People are a lot more friendly other places Ive been.

Date: a year ago

Review №171

Rating: 1

Great people terrible room found cockroaches in my room .. not happy.

Date: a year ago

Review №172

Rating: 2

Date: a year ago

Review №173

Rating: 5

Very nice,clean hotel. Rooms: Rooms were a nice size,clean and ours had a balcony. Nearby activities: We were very close to multiple eating places,the mall and the Toyota Pavillion which is where we were seeing bring me the horizon. Food and drinks: Lots of eating places nearby

Date: a year ago

Review №174

Rating: 5

Great get away, elevator almost killed my wife...

Date: a year ago

Review №175

Rating: 2

Something odd abt this place. Went w my daughter to put a shirt In the wash machine and was sent to the 3 floor and down one long corridor, down two , down three and was creeped out rounded the corner to proceed down the fourth corridor and looked at each other and got outta there. Didn t wash the shirt. Cudnt see myself alone going back for it much less placing it n Cryer and going back after it. This is a very old holiday im

Date: a year ago

Review №176

Rating: 3

Date: a year ago

Review №177

Rating: 4

Great room for what I was expecting. Quick walk to Toyota Music Factory, Great staff, clean rooms, parking was not convenient, and a little hard to find

Date: a year ago

Review №178

Rating: 5

Great food nearby. Eat in and out. Good Central location

Date: a year ago

Review №179

Rating: 3

Good place to stay and friendly staff. The rooms could use some updating.

Date: a year ago

Review №180

Rating: 5

Date: a year ago

Review №181

Rating: 5

Date: a year ago

Review №182

Rating: 3

Dozens of wild children under no adult supervision were running around screaming all over the hotel, from early evening till almost midnight. We couldnt even enjoy the pool, the courtyard, or the lobby area. Slamming doors kept us up late into the night.

Date: 2 years ago

Review №183

Rating: 5

Great Staff and Rooms. Pool is awesome

Date: 2 years ago

Review №184

Rating: 1

Its 2022, and none of the rooms have a microwave. Never again, smell like left cheek right cheek in the rooms also.

Date: 2 years ago

Review №185

Rating: 5

Date: 2 years ago

Review №186

Rating: 5

Ms Jackie and Chef Saul are the best

Date: 2 years ago

Review №187

Rating: 5

Wish i could give more than 5 stars for this hotel. Fair pricing that is met with upscale service and attitude. My wife and I had a great time at the bar (thanks Wendy!). The check in service was fast and pleasant, and the breakfast was top notch! Will be staying here again as it has great access to a lot of the attractions in the area. 12/10 would recommend to a friend.

Date: 2 years ago

Review №188

Rating: 4

I got a great deal to stay here at the Holiday Inn for 4 nights. The hotel is at a prime location right by the Toyota Music Factory and close to lot of corporate offices in Las Colinas. I came in at 3 AM after my flight got delayed, but was warmly checked in by Erik. He was so helpful at such an odd hour. The room was neat and clean. I really felt home out there. The best part about this hotel is all of the staff were very kind and courteous. They went out of their way to help me in many scenarios. The breakfast spread was standard fare but the taste was amazing. The lady (forgot her name) managing the breakfast is one of the kindest soul Ive met. The only blemish was that the breakfast was not included as default in your room cost.

Date: 2 years ago

Review №189

Rating: 5

Most people travel to get away from home, but i travel for work so i can get back home. All i can say is that this was a great weekend away from home. Brande and Ricky really treated me like family from the time I arrived. I was put into a GREAT room, slept like a baby, and had an awesome breakfast. I stay in hotels 40+ weeks a year and dont feel I have ever been treated as well. I highly recommend anyone searching for a place to stay in the Erving/Las Colinas area stay here for a great experience.. Location is great.

Date: 2 years ago

Review №190

Rating: 4

Loved the bar area and the sitting space outside. I came for a work event and ended up sitting outside on my laptop to enjoy the fresh air. I switched my room to the first level due to carpet have a extremely musty smell. 1st floor still smelt musty but not as extreme as the previous room. I was able to tolerate for the evening after switching. I try d to spray the room with air freshener first but it didn t work, this room was on the second floor that had the major smell issue. My coworker stayed in another room on the second floor and had the same complaint of musty smells. Carpet should be switched out asap. The customer service was great and understanding when I asked for a new room!

Date: 2 years ago

Review №191

Rating: 4

Theres very few things I can complain about good service nice rooms just breakfast sucks and they charge you at the butt for it

Date: 2 years ago

Review №192

Rating: 5

First time at this location beautiful place the atmosphere was peaceful and lovely. Front desk lady was nice and great me as an loyal customer my check out was great too Rooms: The room was nice but the bathroom was too small Safety: The safety was on point need more cameras in the hallway to your rooms Walkability: The location is great with alot of things around it Food and drinks: First time at an hotel that have an bar in it the food was good, love the blueberries very sweet and fresh first time seeing that too

Date: 2 years ago

Review №193

Rating: 1

My daughter and her husband and children were in town for two football games. A bedbug was found on the drapes.

Date: 2 years ago

Review №194

Rating: 1

Upon checking in, there was a bug in my shower. I wasn t overly concerned about that so I didn t mention it to the staff (it happens). I was there for business so I wasn t in my room much. After returning at the end of the day, I spotted another bug that had crawled out of where the carpet met the bathroom tile. I then noticed black spots all over my sheets and pillows. I immediately checked for bedbugs but did not see any obvious signs. Still concerned, I brought one of the pillows to the front desk to show them and request a new room. They moved me to the room directly across the hall and reported they would have someone up there to inspect. Thinking someone would be there immediately, I left the door hinge between the door to keep it propped open. The next morning, the door was still propped open - indicating no one had been there to check. For this reason, I became concerned about the overall cleanliness of this hotel and would not recommend. I would say, the breakfast was really good and the employees who manage the buffet are incredibly friendly and kind!

Date: 2 years ago

Review №195

Rating: 5

Greatttttt everything

Date: 2 years ago

Review №196

Rating: 4

Pretty good I was satisfied

Date: 2 years ago

Review №197

Rating: 2

Date: 2 years ago

Review №198

Rating: 3

Staff was very amicable and oriented us for places to have breakfast the next day. Hotel is old and badly need renovation. Centrally located.

Date: 2 years ago

Review №199

Rating: 3

Date: 2 years ago

Review №200

Rating: 1

Please DO NOT STAY HERE!!! AVOID AT ALL COST!! We booked this hotel for one night, based on the reviews, which by the way, all those positive reviews are employees or friends reviewing their own business, because the quality of this hotel is a true hazard and a liability at this point. The booking and friendliness of the staff was no issue this time, but the hotel had a cheap look overall. We booked this hotel for one night, and two families stayed in two different rooms, both rooms were smelly, you can tell there was some water damage under the carpet because of the smell. The pillows were comfy, thats the only reason why i gave them one star, but everything else was just outdated, SMELLY and for the love of God, someone needs to shut down their POOL and redo the whole entire thing from scratch. The chlorine in the pool was just outrageous, the jacuzzi did not work at all !! i really wish i would taken pictures to be honest. Just by sitting near the jacuzzi your eyes will water from the chlorine. The floor of the pool has dirt visible from the outside, and its not smooth at all, we all came out of there with scratches and our skin felt disgusting from all the chlorine. It was truly heartbreaking since the pool was very important for our kids. My son was sick after being in the pool. Im pretty sure it was due to the conditions of the water. On top of it all, breakfast is $16 per person more!!! I walked by just to see if it was worth it, and lets just say i am glad we did not have from there. I wished at least one of the reviews from this hotel was completely honest, because it would of save me and my family from staying here. AVOID THIS PROPERTY AT ALL COSTS!!

Date: 2 years ago