Kroger

Review №1

Rating: 1

9/30....Late night self checkout lady is rude. Not helpful. Still no plastic grocery bags...Bathrooms nasty still.. Hood level Kroger. Update 2/24 bathrooms even worse now. Going back to Wal Mart. Bathrooms are disgusting. Update 7/23...bathrooms are still completely nasty. Store could be a little cleaner. The bathrooms are filthy, as bad as gas stations. Constantly out of eggs late at night, which is the only time Ill shop due to crazy long lines at self checkout other times.

Date: a day ago

Review №2

Rating: 3

** ALWAYS CHECK FOR BAGS B4 SHOPPING!!** The past couple months have been VERY hit & miss on their bags so now we check the check out lanes to ensure theres bags before shopping. Also be prepared to be hounded by Spectrum and First Convenience Bank sales vultures. They DEFINITELY HATE the word No!! Im not shopping for a car, just my essentials.... My husband and I have been shopping here for over 15 yrs. Theres a few employees that have been working there that long who make it a point to speak to us when they see us. Too bad this location has been going down over the past few years like the others. The produce is rarely ever fresh like they claim it is in the commercials. The past couple months, Ive been having to make a 2nd trip elsewhere just for some fresh produce.

Date: 3 days ago

Review №3

Rating: 4

Good place for groceries

Date: a week ago

Review №4

Rating: 4

Good place to buy groceries. Look for coupons or deals on the app. Selection of beef and chicken are better than other places. Reasonable prices; but seem to be increasing across the society these days. Large parking lot. Watch out for distracted drivers of other stores. Gasoline is Better quality than most other pumps by the street. Self checkout is slow. Should employ more workers and check out customers faster.

Date: a week ago

Review №5

Rating: 5

Huge store. Very clean and well stocked.

Date: 3 weeks ago

Review №6

Rating: 1

Really unfriendly pharmacy

Date: 3 weeks ago

Review №7

Rating: 2

There are only mock gift cards on display and you have to get to the cashier to get the actual gift cards.... I selected a Visa gift card from the display and waited in line for 20 mins to be told they might not have Visa GC in stock.(Why is it on the display then?) . And I had to wait for 10 more mins for the cashier to check if they have a Master card in stock. Since I already wasted 30 mins and was late for the party.... Had to go grab an Amazon gift card and again stand in the line.....

Date: a month ago

Review №8

Rating: 5

Date: a month ago

Review №9

Rating: 5

Date: a month ago

Review №10

Rating: 5

We make at least one trip a week to this store. There are three other Krogers closer, but we especially like the size and variety here. My wife likes the Kroger brand of coffee creamer over all others. We both really like Terry in the cheese dept. He is very helpful and a super guy.

Date: a month ago

Review №11

Rating: 1

I bought rose bunches, pink one was fine the next day and the orange bunch petals just started to dry and turn brown the next day. I called the store manager and he said they are expected to last for a day or two. And he is RUDE. No wonder they have so many 1 start reviews. The store managers don t care about customers anymore. This store will go down soon if they don t change their attitude or service to customers. We have Whole Foods near by. Don t need Kroger

Date: a month ago

Review №12

Rating: 1

Placed pick up order, the night before. Got verification emails and text saying my order was ready for pick up. Show up and they the audacity to tell me my order wasn t ready and wasn t going to be ready anytime soon. Talked to the manager and they canceled my order while talking to the manager. This Kroger location has the worst customer service and lazy employees. Needs better management.

Date: a month ago

Review №13

Rating: 5

Date: a month ago

Review №14

Rating: 5

Best !!

Date: a month ago

Review №15

Rating: 5

Date: 2 months ago

Review №16

Rating: 5

My favorite grocery store by far.

Date: 2 months ago

Review №17

Rating: 1

Look carefully at the expiration dates of items in the dairy section - they sell expired items. I mentioned this to a manager and he just turned around and ignored me. Checkout lines in the evening can be extremely long, and the cashiers Ive dealt with (I prefer to not use self checkout, I find their machines incredibly annoying) have been pretty rude. But the worst is the Spectrum or electricity sales people. One of them was quite confrontational because I told him I wanted to read the contract before signing up for anything. But you have three days to cancel if you dont like it is not the right answer. Either send me a contract so I can review at my leisure or dont bother me. Guy was extremely persistent, then got mad when I told him absolutely not interested in signing up with him.

Date: 2 months ago

Review №18

Rating: 1

In all fairness, it seems to me that nearly every grocer has changed for the worse since pandemic restrictions. In all honesty, I cant think of a location that has underwent such an unapologetic decline in every single facet aside from this location. I have nothing new to add that hasnt already been reviewed multiple times already, but I will say that they go above and beyond in being the worst kroger possible. To the person(s) that determined its worth it to have solicitors harassing their customers, thank you for going the extra distance to allow me to realize this is NOT the store for me.

Date: 2 months ago

Review №19

Rating: 1

Have you considered using pesticide by entrance so your guests arent being attacked by a thousand crickets.

Date: 2 months ago

Review №20

Rating: 1

I was shocked at how run down this Kroger was. Probably due to the demographic. The produce section is always gross. Fruits are rotten and oozing with mold. And the foods in the isle have cobwebs and molds. If you have no choice but to shop at this location, please make sure to examine your items carefully. WholeFoods here I come.

Date: 2 months ago

Review №21

Rating: 5

Always enjoy Kroger, but this one was clean and employees were helpful

Date: 2 months ago

Review №22

Rating: 1

Why are half the self checkouts closed at night, worst experience

Date: 2 months ago

Review №23

Rating: 4

Clean. Fully stocked.

Date: 3 months ago

Review №24

Rating: 5

Date: 3 months ago

Review №25

Rating: 3

This is not like any other Kroger I ve been to they hardly have anything and their meat counter is really bad and as far as fresh fish forget about it

Date: 3 months ago

Review №26

Rating: 4

Date: 3 months ago

Review №27

Rating: 5

Date: 3 months ago

Review №28

Rating: 4

Date: 3 months ago

Review №29

Rating: 4

I like this store. It normally is stocked in what Im looking for and plenty of self checkouts. What I absolutely cant stand are the marketing/sales people in the store that will come up to you while shopping. Its already hard enough for me to figure out what kind of list my family needs, and then all of a sudden, someone comes to bother me about some power or internet company. Just leave me alone! Stop with the marketing people in the store! Sometimes, the same dude will find me in the store like 5 mins later and ask the same stupid question. I hate to be rude but stopppp. We already know that Comcast sucks, you dont have to try and sell me a new plan.

Date: 3 months ago

Review №30

Rating: 4

Date: 4 months ago

Review №31

Rating: 5

Big and spacious! Plenty of variety! Friendly and helpful! Love this place! I wish all Krogers were like this!!!

Date: 4 months ago

Review №32

Rating: 5

Excellent customer service!

Date: 4 months ago

Review №33

Rating: 4

I was surprised when walking into this store. Then surprised about ten seconds later. An employee each time welcomed me. What was also surprising was how open the store was. No crowds or long checkout lines. And the last surprise: The checkout clerk bagged my groceries. I thought for a moment I was in Sprouts, a few blocks away. But, no, this was Kroger in Las Colinas. My previous visits had not been as promising. And I cant say for sure that this Kroger has turned a new leaf. But on this Saturday afternoon of Memorial Day weekend, the Kroger Gods were smiling on me.

Date: 4 months ago

Review №34

Rating: 5

SirEdric shows excellent customer service. I didnt know how to use Kroger app for promotions. He was very helpul

Date: 4 months ago

Review №35

Rating: 5

Great store, stock can get low late on weekends. Gets very busy outside of 9am-5pm weekdays.

Date: 4 months ago

Review №36

Rating: 1

Worst Kroger EVER!!! Nothing is ever in stock, food is always rotting, isles always a mess. Literally a disgrace of a grocery store.

Date: 4 months ago

Review №37

Rating: 4

Date: 4 months ago

Review №38

Rating: 4

Easy quick grocery trip!

Date: 4 months ago

Review №39

Rating: 5

Date: 4 months ago

Review №40

Rating: 4

Ample stock

Date: 4 months ago

Review №41

Rating: 4

Date: 4 months ago

Review №42

Rating: 5

Date: 4 months ago

Review №43

Rating: 3

Date: 4 months ago

Review №44

Rating: 4

Date: 4 months ago

Review №45

Rating: 1

Only grocery store I know where some employees think they run the store. Products put in wrong place with wrong price but don t complain because they will be glad to shove their cellphones in your face. Horrible store!!!!!!!

Date: 5 months ago

Review №46

Rating: 1

Evwrytime I come no one in the bakery area

Date: 5 months ago

Review №47

Rating: 5

Date: 5 months ago

Review №48

Rating: 1

Pickup orders are an absolute communications disaster and unreliable. They will waste your time and never follow through. Was told by one employee that my pickup order would definitely be on time and then at the end of my pickup window (when I was already on the way and the app said my order was ready), I got a call saying they had no idea when my order would be ready lol. Then the employee hung up on me after I asked a question, and when I called back and asked did you just hang up on me? he sighed and said yes (shockingly unprofessional but points for honesty??). Wasted another 30 minutes on the phone being shuffled between store employees who had no idea what was going on. Crazy that I m saying this but they treat you much better at Walmart, just go there.

Date: 5 months ago

Review №49

Rating: 1

If you want your time wasted and pay for rotten food, by all means use the curbside app at this Kroger location. I recently moved to this area in December and placed a 6 curbside orders since then. EVERY SINGLE TIME I PLACED MY ORDER IT WAS DELAYED BY 5 HOURS OR THE APP WAS EXPERIENCING MALFUNCTION SO THEY COULD NOT PROCESS MY ORDER. Tonight was the last straw. Placed my order at 5:15pm to be pick up after work. I arrived at my scheduled time of 8:30 and checked in. I promptly received a call from a curbside clerk informing me that they did not get the chance to pick my items and I will have to come back tomorrow. She attempted emailed to me that they stopped picking orders at 6:30pm which is irrelevant because I placed my order at 5:15. I will never ever ever shop at this Kroger location again. Their curbside member are incompetent and have refused to deliver in a timely manner when given 6 chances. I will be disputing this ENTIRE order. Disappointing!

Date: 5 months ago

Review №50

Rating: 3

Clean and friendly cashiers with knowledge about the krogers app.

Date: 5 months ago

Review №51

Rating: 1

Hey, management - For the love of God please get rid of the aggressive Spectrum salesmen. I want to buy cilantro, not get harassed

Date: 5 months ago

Review №52

Rating: 5

Nice.

Date: 5 months ago

Review №53

Rating: 4

Date: 5 months ago

Review №54

Rating: 5

Date: 5 months ago

Review №55

Rating: 5

Date: 6 months ago

Review №56

Rating: 5

Date: 6 months ago

Review №57

Rating: 5

Date: 6 months ago

Review №58

Rating: 5

Date: 6 months ago

Review №59

Rating: 5

Date: 6 months ago

Review №60

Rating: 5

Date: 6 months ago

Review №61

Rating: 1

Make sure when u go to Kroger 7505 N MacArthur blvd in Irving do not go to Emily check out line black lady with a short hair cut ..She rude don t help you bag your groceries and she start checking out the next customer while you standing there bagging your groceries .

Date: 6 months ago

Review №62

Rating: 3

Fist time at this store Good prices..competitive...

Date: 6 months ago

Review №63

Rating: 5

Date: 7 months ago

Review №64

Rating: 4

Date: 7 months ago

Review №65

Rating: 1

When your employee doesn t put something in my cart after check out, you telling me I left it is just ignorance. Your employee failed to place all my groceries in the cart after purchase which cost me more in gas to have to come back. You made a mistake and then were rude about it. Horrible.

Date: 7 months ago

Review №66

Rating: 5

My brother in law Bob who was working carts outside today is a literal angel. He made my whole day and helped me with unloading my groceries into my car while I juggled my 4 month old baby who was nearly falling out of the carrier. Thank you Bob!

Date: 7 months ago

Review №67

Rating: 1

I ve never been more disgraced at a Kroger in my life. Employees were not efficient or helpful. We tried to buy a singular bottle of wine as a gift. At the cashier, rather than carding just the individual purchasing the product they were carding the whole party she came with. So as a result, since not everybody had an ID we could not purchase the gift because according to the manager, it is Texas law that everyone needs to be carded. Not just the individual purchasing the alcohol . Regardless of the party being 22+, because one person did not have their ID the individual making the purchase could not do so. This is not Texas law. This is discrimination. Unless this is a NEW store policy, never have I had that happen to me before at a bar, liquor store, or other grocery store. Truly unprofessional behavior and knowledge of the law.

Date: 7 months ago

Review №68

Rating: 4

Nice. Store is clean & well organized

Date: 8 months ago

Review №69

Rating: 4

Date: 8 months ago

Review №70

Rating: 4

Looked like nice store. Im not ready for full shopping trip yet.

Date: 8 months ago

Review №71

Rating: 4

Date: 8 months ago

Review №72

Rating: 5

Date: 8 months ago

Review №73

Rating: 5

Great selection

Date: 8 months ago

Review №74

Rating: 1

Kroger, you did an awesome job at chasing away a customer! I am happy to announce that I will no longer be spending my money in your stores. I decided to stop shopping inside because too many times I had a person at the register just stand there, almost impatiently waiting for ME to catch up bagging my OWN groceries while they stood there, waiting on me, so they could speed-scan more because they ran out of room to fit more groceries down the conveyor belt. And were so kind NOT to stop it from moving and smashing half of my things... surprisingly, I still shopped at Kroger and decided to go to grocery pick-up. The issues there were a real piece of work. Always gave me the wrong items, forgot items (even though I was charged as if they were put in my bags...) to suddenly, my groceries were never ready at the time I had chosen to pick them up, forcing me to start choosing and earlier time, just to get them ON time... now, I decided to STILL stay with Kroger and go with delivery. UGH!!!! Now, I had to call to find out where the heck my groceries were because they hadnt been delivered within the 1hr time I chose! The lady I spoke with in customer service informed me that groceries were running late and I should receive mine in another 45 minutes to an hour?!?! Why is your staff trained to NOT give the respect of letting people know this??? I, like a bunch of others, Im sure, have other things to do besides just sit here and wait on something that will now be 2hrs late, and I HAD TO BE THE ONE TO CALL CUST SVC just to find this out??? I did not wish to or care to receive my groceries at 9p at night!!!! I had other things I absolutely needed to do and sit here waiting for something that I didnt even know would be so late was NOT part of that!!! At least give some respect to your customers and call them when its known that things are running late and allow us to decide or choose if we are even ok with or can do the altered delivery time!!! WTH?!?! This was the final straw. Yall clearly do not care about your customers, and it shows, plain as day. For all the surveys youve sent me, and for how honest I was when I filled each and every one out... nothing has changed, and at this point, I feel my hard earned money and time is way more valuable elsewhere.

Date: 8 months ago

Review №75

Rating: 1

Very poor service and rude staff. I tried grocery pickup from here and they delayed it by 3 hours without offering any reason for why it was so late. And they still hadn t picked the order yet. I ended up having to cancel. Do not waste your time and money here. The staff is horrible and extremely rude.

Date: 9 months ago

Review №76

Rating: 1

Very bad customer service, they don t accept your return after 3 days even if the stuff you bought were no good for human consumption. I asked just to return the products without a refund, they refused to take them and pointed to the trash and asked me to throw them away, I don t have it in me to throw food in the garbage when i see people are dying from hunger all over the world. I never liked shopping in Kroger, unorganised, messy, and not welcoming. I wish HEB opens a branch in this area.

Date: 9 months ago

Review №77

Rating: 5

Best customer service at any Kroger every time. Every employee there needs a pat on the back for sure.

Date: 9 months ago

Review №78

Rating: 5

Great store. But no peppermint extract:( .maybe next time

Date: 9 months ago

Review №79

Rating: 5

Good lay out, easy to find what you need and the staff is always willing to help if needed

Date: 9 months ago

Review №80

Rating: 3

The app makes me mad.

Date: 9 months ago

Review №81

Rating: 1

God awful self checkout system. Also pay your workers more.

Date: 9 months ago

Review №82

Rating: 1

The morning Self checkout cashier on the produce side snached the groceries out of my hand and threw them in a basket after I kept having trouble with the machines and wanted to go to the other side of the store to see if it was an issue on my end or the machine. Im the last person to steal, first to help, I dont understand if she was just hungry or having a bad day but it was an unacceptable experience and hope they hire better faces with kinder attitudes.

Date: 10 months ago

Review №83

Rating: 5

Date: 10 months ago

Review №84

Rating: 5

Date: 10 months ago

Review №85

Rating: 5

I use Kroger pickup every week and it s great! Daniel and katie always put a smile on my face-they are some of the sweetest people in the whole world

Date: 10 months ago

Review №86

Rating: 2

The store is alright, the checkouts are always forever. The produce doesn t last v more than a day or two, and do not, for any reason, use the pickup if it s important. They run 36 hours, or more, behind on every order. Does not matter if it s a Tuesday or a Saturday, it s always a trash experience. I ve stopped shopping there unless it s a last minute 1 item pick up. Within spitting distance you have sprouts, Whole Foods, Target, or Walmart. All. 1,000% better than the experience here.

Date: 10 months ago

Review №87

Rating: 1

One of the worst Birthday cake we ever had, gave food poisoning to all of us. Never going to this shop again.

Date: 11 months ago

Review №88

Rating: 5

Moved here from Indy. A clean, well kept kroger store.

Date: 11 months ago

Review №89

Rating: 3

Date: 11 months ago

Review №90

Rating: 5

Daniel the employee that took my groceries out to my truck today 10/19 for store pickup was so nice and friendly and pick up was so fast. Thank you Daniel for your help. Krogers please consider adding the option to tip online for the great customer service your employees have given us. Keep up the good work Mr.Daniel

Date: 11 months ago

Review №91

Rating: 3

Products that are on reduced price those have bad taste and make me sick need to keep more careful when having on sale

Date: 11 months ago

Review №92

Rating: 1

bathroom horrible

Date: 11 months ago

Review №93

Rating: 5

Krogers has always been a pleasant experience and staff are extremely friendly!

Date: 11 months ago

Review №94

Rating: 5

Kroger will always be a store I shop at.

Date: 11 months ago

Review №95

Rating: 4

This shopping centre has so many items at reasonable prices. Fried chicken offers are awesome you can have many options within 5$

Date: 11 months ago

Review №96

Rating: 1

Consistent bad service, rude employees, and understaffing. Online pickup orders are about 50% successful being ready on time, and they frequently say we will call you when ready then never call. This place is poorly managed - there are some good, friendly employees here but something is up with the management. Don t open pickup windows if you can t fulfill the times - I ll just shop somewhere else.

Date: 11 months ago

Review №97

Rating: 4

Found what I needed and enjoyed a cup of coffee while I did it. Priceless!

Date: 11 months ago

Review №98

Rating: 1

Its my Daughters birthday today She wanted a Barbie doll that cost $50 I gave it to her To go buy gift card from thishe came back horealizing she loved it at the storeTo go buy gift card from thishe came back horealizing she Left it at the store I go backTo pick it up at the customer serviceThe guy was on the phoneTelling a guy yeah just to return it Im pretty sure somebodys missing a gift cardI asked him did you guys find a gift cardNoDo you gotta receive yes well I need to see it call my daughter she has it yes its my fault for not getting itAsk the gentleman he was on a phone with somebody about a gift card oh no that was something else out pretty sure hes planned to keep it for yourself so there are thieves here

Date: a year ago

Review №99

Rating: 5

Ive ordered pick up many times from this location, its my go to location and they do a fantastic job! Thank you Matthew, he always calls to let me know when they are running a bit behind or if there are substitutions in my order. Kathleen and Daniel are amazing too, they brought out my order the last few times and always checks if I have additional coupons and make sure I know about any changes to the order. Ive never had a better pick up experience this team is amazing and I appreciate all the effort they put in to make sure Im happy with my order. This location really has a great system!

Date: a year ago

Review №100

Rating: 1

Date: a year ago

Review №101

Rating: 1

This Kroger is trash. First, the way they block doors after a certain time and divert all ingress to other entrances is terrible (and against fire code). Secondly, they rarely have many cashiers, which leads to long lines. If thats going to be the case, have all of your self-checkout registers available. Lastly, their online order pick up process is. THE. WORST. They are never able to complete an order at the time THEY promise. Then, when your order is finally ready, theyre usually out of stock of most of it, and they make you wait an hour in the parking lot before they bring you your partial order.

Date: a year ago

Review №102

Rating: 4

Date: a year ago

Review №103

Rating: 1

I ve been going to this location for the last 10 years but after today I won t be going here anymore. I was told by a white cashier named Austin how to load up my groceries onto the conveyor. I put my 2 gallons of milk at the end and was told the milk goes at the front. I m 47 years old and this certainly was not my first time going grocery shopping. He also went in the tell me his name was Tony today because it s Taco Tuesday. I didn t even ask him nor did I care. Do better Kroger. I did not want to give it a star

Date: a year ago

Review №104

Rating: 1

I watched these three employees harass this young women at self checkout. Please be careful because I have never in my life seen an attack such as this, the lady wasn t arguing or trying to steal she stood there in tears as they looked at a good 4 or 5 items that were missed when scanning and even called the police on her!! I am disgusted at this behavior and will definitely not be coming back these people need to be retrained or fired.

Date: a year ago

Review №105

Rating: 1

Everytime I shop here, I feel like the staff at checkout personally hates me.

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 2

The self checkout line gets long here. Today 6 of the self checkouts were Closed . Don t think they maintain their equipment well. How does that effect the rest of the store operations?

Date: a year ago

Review №108

Rating: 4

Date: a year ago

Review №109

Rating: 1

I do not recommend ordering for a grocery pick up from this specific Kroger, I placed my order about 230 and they gave me a pick up for 7 to 730. I got a call 20 minutes after placing my pick up order that they re going to have to cancel my order because it wasn t going to be done by 7 o clock. I was OK with picking it up later but having to cancel my order completely because the person who picks the orders is leaving at 6 o clock but you have pick up times as late as 830. It s not making any sense to me which lets me know that not only do the employees here. Do not want to do their work. They re willing to inconvenience other people who actually do depend on grocery pick up. I m a single mother I can t go into the store and spent hours trying to find my groceries. That s why I take the time out to order my groceries ahead of time so that I m able to pick it up. I work throughout the week so it s hard for me to just walk into a store and pick up my groceries. Kroger do better. Seriously you are hiring people creating all these hiring events hire people that are actually going to do the work hire people that are actually going to do their jobs because not only are you inconveniencing people that help your store be ran completely for you to even hire people at all. If you re going to hire people that are not going to do the work, go ahead and shut down the whole store nobody needs to be wasting their time placing an order and then turn around 20 minutes later order canceled because your workers that you unfortunately hire do not want to do the job do better Kroger.

Date: a year ago

Review №110

Rating: 1

Never enough people working. Avoid this one like the plague.

Date: a year ago

Review №111

Rating: 5

I received superior customer care from Leonard. He is a great representation for Krogers, he is patient, knowledgeable, friendly, and ensured that my needs are as executed. He is truly an asset for Kroger.

Date: a year ago

Review №112

Rating: 1

Terrible, terrible, terrible pick-up experience! If you guys need to go grocery shopping please go 2 minutes down the same strip to the much better experience that is the Target! John, the manager on shift when I called, was beyond useless and had no clue what I asking or talking about and simply transferred me to associates who were just as lost (seems like they get it from the leadership). My pick-up order had to be canceled today because the store didnt have my order ready in time. I submitted my order online Sunday evening and had the pick-up set for 12:30 PM the next day. That day I received a call letting me know that Kroger was behind on orders and that I would receive another call letting me know when my order was ready. I called at 4:30 PM asking about my order and the associate informed me that my order would be ready at some point later that evening. I had to call again at 7:45 PM to ask about my order, yet again. I was told that my order was 50% done and would MAYBE be ready for pickup sometime in the afternoon the following day. Its pretty sad that this Kroger cant prepare a pick-up order overnight, and even when its pushed back they still cant complete an order within 8 hours. Every other Kroger Ive been to Ive had absolutely no issue, this Kroger should be avoided it seems. Im not sure how the current system is set-up, but it needs to be addressed. There is also a Wal-Mart about 5 minutes away from here if youre looking for somewhere else to shop!

Date: a year ago

Review №113

Rating: 3

The layout is odd. Couldnt find anything. Isles are blocked by lots of stuff. I went to two doors to get in and only one was open. Otherwise good. Just pricy products.

Date: a year ago

Review №114

Rating: 1

DO NOT buy bread items from this stores. They are mostly out of date or close to expire, and don t care about that much. I wanted to tell about one moldy item, I was told I have to go to customer service wait in the line only to tell they are selling moldy breads? Bought hoagie rolls and buns and they started sweating within a day which is clear sign of mold/fungus growth and that happened 2 times. They re-label the expiration and put that on sale. I wonder how this thing is legal in America! Probably Kroger has special immunity in this state of TX. Yet I will send this information to the health dept to run a check on them and this store. Rest is up to you, you ve been warned.

Date: a year ago

Review №115

Rating: 1

Closes the entrance with buggies at 8pm then leaves open the entrance without buggies? So you have to go get your own from the parking lot. Stupid organizational decision.

Date: a year ago

Review №116

Rating: 4

Prices were little low compared to other stores !! Too many varieties in each section !! Good place

Date: a year ago

Review №117

Rating: 1

I will pay more elsewhere simply because walking through this store is a nightmare. Carts never function. It s dirty inside. It s awful

Date: a year ago

Review №118

Rating: 4

Kroger is my go-to grocery store! With its wide collection of items, it never disappoints. The bakery section is top-notch, especially their must-try Leches Cake. The moistness and richness of flavors are simply amazing. Kroger is a one-stop-shop for all my grocery needs, and their bakery section is a delightful bonus!

Date: a year ago

Review №119

Rating: 1

Store is regularly closed without warning. Stocking usually shuts down entire aisles. Always dirty. Often has little to no produce or meat. Carts are all wrecked. Worst grocery store in the area, easily.

Date: a year ago

Review №120

Rating: 1

rude staff, rude management better options in the area

Date: a year ago

Review №121

Rating: 1

The employee CHYNTIA was extremely rude to me and my husband when we went to change the milk bottles today, 07/17/2023 at approximately 1:30 pm. This behavior is unacceptable.

Date: a year ago

Review №122

Rating: 2

The checkout process is insane. Sundays are a guaranteed 30 minute wait unless you have 2-3 items.

Date: a year ago

Review №123

Rating: 1

Worst Kroger EVER! The emplees are rude and the bathrooms look like an animals room! Dont come here unless you want a trip to the Irving Zoo! Ive seen cleaner animal kennels....

Date: a year ago

Review №124

Rating: 1

Date: a year ago

Review №125

Rating: 4

Date: a year ago

Review №126

Rating: 1

I don t work at Kroger so I don t think I should be bagging my groceries.

Date: a year ago

Review №127

Rating: 5

Love this place

Date: a year ago

Review №128

Rating: 5

Shopped here around 8:00 am. Ended up getting more groceries than I could hold. This employee who was working restocking the cheese area I believe, went to back of store and got me a buggy. Above and beyond service. Please let him know he is very appreciated. I told him myself but hearing it again he will appreciate.

Date: a year ago

Review №129

Rating: 4

Date: a year ago

Review №130

Rating: 3

Cashiers should learn to do their jobs in it s entirety without expectation from me which should include bagging the groceries. It s not my job as the customer to put things in a bag after scanned. Kroger needs to hire ppl to handle that part of the shopping experience. You are holding up your own lines not me. I am not obligated, socially, morally or otherwise to do any work when I shop. I do not work for Kroger..

Date: a year ago

Review №131

Rating: 5

Date: a year ago

Review №132

Rating: 3

No issue with the grocery store as just a grocery but the pick up service is terribly managed. Ive ordered pick-up on almost every day of the week. No matter what day or time you pick its very likely that they wont have your groceries ready at the time they promise. Management needs to plan their staffing better.

Date: a year ago

Review №133

Rating: 4

Date: a year ago

Review №134

Rating: 1

Shawn or Sean is a very arrogant manager they have. Since Pam is not here, he thinks he owns this Kroger. He snatched the cart from me saying that they you can not buy more than 10 bags of chips. It does not say anywhere on the Ad. One of the worst experience of my life.

Date: a year ago

Review №135

Rating: 1

Dear Management I would like to bring this to your attention, this is unacceptable. The gentleman and lady working the night shift did an exemplary job. Why would you close the cashiers before 8:30? Am sure you have people who would want to work those lanes. Cutting work hours to save some money for shareholders ? While your customers spend more time in the line than the time it took them to shop? Let s do better.

Date: a year ago

Review №136

Rating: 1

Rude behaviour, requesting Kroger management to hire the staff who can respect the customers. Employe name at self checkout : Morgan house

Date: a year ago

Review №137

Rating: 3

I ve been coming here for years and wanting to love it but the only time it s great is early in the morning when everything is freshly stocked. When we come to get groceries any other time, things we want are out and have to run to target. The self check out has more openings than cashiers which is fine but sad!

Date: a year ago

Review №138

Rating: 5

Great place to shop. In and out quickly.

Date: a year ago

Review №139

Rating: 1

Date: a year ago

Review №140

Rating: 5

I ve been coming here for 3 years and the workers are great and they are always fully stocked. Looking at some of the people who give one star and put down workers are the grocery store who make minimum wage . Sad. But if you see their track record they only look at negative narratives and give bad reviews. This is literally one of the best Krogers around and my baby and I get nothing but great service here.

Date: a year ago

Review №141

Rating: 5

Good place to find all grocery needs Love their fish collection Bakery department is good too!

Date: a year ago

Review №142

Rating: 4

Clean, spacious better prices than Tom Thumb

Date: a year ago

Review №143

Rating: 5

Probably the best produce of any store. This big super kroger is better than the average kroger

Date: a year ago

Review №144

Rating: 5

I also get my prescriptions filled here

Date: a year ago

Review №145

Rating: 5

Good selection and very clean! Service is great.

Date: a year ago

Review №146

Rating: 5

Date: a year ago

Review №147

Rating: 1

Great Kroger location, but for weeks now, theyve been unable to fulfill mobile orders in a timely manner. Last 2 orders placed at 9:00 am are still unavailable for pickup at 8:00 pm, even though the app says theyre ready at 5:30 pm. If the store cant fulfill mobile orders, they must stop accepting mobile orders. I plan my whole day around this pickup time. If you want a good in-store experience, all is well, but dont waste your time on mobile orders. Very unprofessional.

Date: a year ago

Review №148

Rating: 1

The woman in the pastry shop is a complete razist, I dont care if she is, but then she doesnt deserve to be in that job if she doesnt like serving her clients for us clients. She has a salary, whether she earns a little or a lot. But its thanks to their customers regardless of race or color

Date: a year ago

Review №149

Rating: 5

Date: a year ago

Review №150

Rating: 1

Rude customer service representative. She just spoiled my day. Would not want to go there again shopping.

Date: a year ago

Review №151

Rating: 1

Terrible grocery store. The African American woman who does the self checkout could not have been more rude to me.

Date: a year ago

Review №152

Rating: 1

What a disappointing experience. I often need money orders for random amounts due to my job. I stopped at this location and waited in line at the money center. I needed a money order for .40 which is a small amount. I was told that the minimum was $1, which I agreed to, and then the employee at the next register said it was more than that and needed to be over a dollar. They called the manager, who took a while to call back. I told the employee I was okay with purchasing a $1.40 money order and paying the fee. The manager called back and said it was a $10 minimum. I have NEVER heard of a policy such as this and have gone to other stores without issue. I asked if this was a Kroger policy and was told it was the managers discretion. How incredibly unkind of the manager to refuse the sale. It wouldnt matter if the money order were a penny or $10; they would have received the same amount for the money order. I went down the street to the post office, where they were okay with selling me a .40 money order. I have never heard of minimums being placed on money orders, and the staff and management were just being difficult. It would not have affected them just to be kind and sell the money order, whether it was 40 cents or $1.40. This is no way to treat customers and is a significant turn-off to wanting to return. Inconveniencing your customers is a great way to turn them away from your store. Do better.

Date: a year ago

Review №153

Rating: 1

Yesterday 03/23/2023 I went to the Super Market at night around 10:00 pm and the person who was putting the carts inside the supermarket acted very rude to me, I told him if I could take a cart and so He immediately made a very ugly gesture at me and then went to get the cart and threw it at me!!! I think these are not ways to treat people, I felt discriminated against!!! I definitely wont be back!!!

Date: a year ago

Review №154

Rating: 1

Let me start, of by saying that I spend a lot, of money at this store. Today, I encountered a bad experience with a cashier by the name, of Renee. She was rude & lazy. I guess it s not explained to cashier that part, of their job is to bag groceries when there s no one to do it. Renee, apparently got upset when I politely asked her about my groceries still being on the belt, and she was about to move on to the next customer! It s Kroger, not Winco, or Aldi s which both are options when I m spending my $$$ I chose not to go to self checkout, which again is my option. Renee, put chemicals with my food and one bag was just over packed until I had to tell this elderly lady who definitely knows better to not handle my groceries like that, and don t bag my items any different than she would want hers. She rolled her eyes, and I was just offended that this type, of service is allowed. I will be reaching out to corporate.

Date: a year ago

Review №155

Rating: 3

My first visit to this store was very confusing. I dont like self checkout

Date: a year ago

Review №156

Rating: 5

Date: a year ago

Review №157

Rating: 1

Produce has SUCKED the last month or so!!! They need to throw out last year s produce and put the new stuff on the shelves. It s ridiculous. I can t even find an apple without a bruise, rotted or dented or flavorful! My fav is honey crispy even organic ones are old.

Date: a year ago

Review №158

Rating: 5

The best grocery store in the area

Date: a year ago

Review №159

Rating: 5

Date: a year ago

Review №160

Rating: 5

Best grocery store especially if you are a part of their rewards program! I get great individualized coupons sent to me every month!

Date: a year ago

Review №161

Rating: 3

This store is constantly disappointing. They hire extremely rude employees and put them on self checking, and if you report it nothing is done. More broken carts than any store.

Date: a year ago

Review №162

Rating: 4

Date: a year ago

Review №163

Rating: 5

Nice shopping experience with reasonable discounts.

Date: a year ago

Review №164

Rating: 2

First time going to Kroger. I had heard alot of great things and maybe that made my expectations high (Im from FL so I had Publix expectations)....but I was underwhelmed. Staff were not that friendly but werent rude either. The store is big and has ALOT of options for everything from a million types of water to nuts, fruit, lotions, almost everything. I got donuts from the bakery and they were pretty good. I got fried chicken and BBQ boneless wings from the deli and it was ok. The boneless wings were not great. I also got the pasta salad and threw it out after 1 bite. I probably will not be returning.

Date: a year ago

Review №165

Rating: 1

Been going to this Kroger ever since it opened and loved it. But I have changed my mind because if rude employees who attend the checkout line. One in particular on Saturday made me think twice before going there again. The place is understaffed, produce is hit or miss. Price says something on the shelf but rings higher at checkout. Sprouts (just facing altogether) had wonderful produce, clean and organized and their staff are courteous and helpful. So sorry to see this Kroger go down the drain.

Date: a year ago

Review №166

Rating: 1

This wouldnt be a bad store, but they are constantly massivly understaffed

Date: a year ago

Review №167

Rating: 1

A woman in bakery section has no patience in getting order. Not sure this is called Racism but we were annoyed. I can get cake at any place but i cannot give business to such attitude person.

Date: a year ago

Review №168

Rating: 3

Empty aisles and poor selection for such a large store. Two checkouts open for the whole store.

Date: a year ago

Review №169

Rating: 5

Better price most of the time

Date: a year ago

Review №170

Rating: 5

Clearance is King!

Date: a year ago

Review №171

Rating: 1

Unfortunately this is a review for future warning DO NOT USE THE PICK UP OR DELIVERY SERVICE!!! I feel bad for the workers that they expect to support their system for online ordering because they are very overwhelmed by all the orders that come through this location while being under staffed. Although I ve been waiting here a few hours to pick up my order of groceries, I spoke with a lady who has been waiting for her groceries for two days! low and behold we both have under 20 items, and both thought it would be convenient to just order groceries and pick them up. spoke with the manager and supervisor and both said I don t know much about that department terrible service!!

Date: a year ago

Review №172

Rating: 1

Bad experience I placed a pick-up order, they notified me that it was ready to pick up, when I went to pick it up they told me that they were very sorry but that they didnt have my order ready. Bad service on your system.

Date: a year ago

Review №173

Rating: 1

The worst Kroger store I ve ever had the displeasure of using. Online order was supposed to be ready at 6:39 yesterday. Showed up the next day at 10 am & NONE of my order was ready. No apology from the man anger Pam, just a lot of excuses. I have been a customer of Kroger s for 20 years but NO MORE! I m done!

Date: a year ago

Review №174

Rating: 5

Grocery store you buy mostly all food products here

Date: a year ago

Review №175

Rating: 4

Date: a year ago

Review №176

Rating: 5

Literally the only grocery store I shop at.

Date: a year ago

Review №177

Rating: 3

Date: a year ago

Review №178

Rating: 4

My neighborhood supermarket. Can usually find everything I need. I use self check-out so not much interaction with staff but the store is clean and well stocked.

Date: a year ago

Review №179

Rating: 1

Do Not attempt to get baby formula here. They have it, but the process of getting someone to help you get any baby formula is ridiculous.

Date: a year ago

Review №180

Rating: 1

Why have any cashier checkout lines if it s all self checkout? Why even staff the place? There s a short bug eyed girl who works there who suuuuuucks. worst kroger ever

Date: a year ago

Review №181

Rating: 5

Date: a year ago

Review №182

Rating: 3

Not impress. Too many people coughing all over the place

Date: a year ago

Review №183

Rating: 5

Great selections

Date: a year ago

Review №184

Rating: 1

Would give this Kroger location 0 stars if I could. Every single time I come for a pick up order it either isn t ready or I wait in my car for over 30 minutes. This has been a problem for almost a year now and the excuse is always that they are short staffed . Kroger has a net worth of $35.1B as of 11/25/22. I would expect A LOT more from a $35 BILLION dollar company. Pay your people more, improve your processes and customer experience, and stop scamming innocent people out of their money. Not sure who is running this company, but they need to be reevaluated from the top down. Unacceptable.

Date: a year ago

Review №185

Rating: 1

Was in checkout lines for 20-30 minutes. Only thing open was self checkout, not a human cashier in sight and half of the self checkouts were closed. Line backed up past produce.

Date: a year ago

Review №186

Rating: 5

Date: a year ago

Review №187

Rating: 1

Pharmacy staff is either deaf or cant hear when you ask a question. Literally ignored and shunned off by the pharmacist as of I didnt exist. Teach them some customer service manners. I wont come again if this persist. Improve and reply if u care.

Date: a year ago

Review №188

Rating: 5

Kroger always have what I need for very good prices. Great management great staff super clean Kroger. Plenty of parking in a really good area for other store to shop . I recommend this krogers for anyone in Las Colinas area . Did I mention the great pharmacy in store .

Date: a year ago

Review №189

Rating: 1

Literally whether it was MORNING or BEFORE CLOSING, this bathroom is always DISGUSTING! I understand sometimes the store may be chaotic but it s like they do not even try at all. Smh absolutely stomach turning

Date: a year ago

Review №190

Rating: 1

The store at 7505N.Mcarthur has very poor customer service especially the hot food Chicken is very old they serve it to certain people of Color and to others they give Hot chicken..they guy who works is very rude and needs to be Fired..Tgey dont want to serve people at the Counter.ive seen people walk away from the counter because they wont recognize you. I will never give my service to this Store again.

Date: a year ago

Review №191

Rating: 2

Not enough employees at customer service. Line up too long time

Date: a year ago

Review №192

Rating: 5

It was good to be back in a Kroger. They had what we needed and we thank them for that

Date: a year ago

Review №193

Rating: 2

BAKERY DEPARTMENT ....employees at the bakery department taking the nice cakes the night prior to mark down day ..FRUIT DEPARTMENT the fruit manager department..I cant believe what he did .he threw lots of watermelon to the trash just to make room for the pumpkins thats unbelievable. The picture below is from Walmart they didnt had to throw away watermelons to make room fir pumpkins.

Date: a year ago

Review №194

Rating: 1

I will not be giving my business to this Kroger ever again. Their recent ad showed Coke, Pepsi and Dr Pepper products at 3 twelve packs for $14 with the savings card. I grabbed Sprite Zero, Diet Dr Pepper and Squirt Zero. They all rang up at regular price despite the tags showing they were on sale. Cashier insisted it was only specifically for regular Coke, regular Pepsi and Regular Dr Pepper. When I took her over to show her what was all for sale, she proceeded to rip the tags off in front of me and stood her ground. I left without the purchase and will not be returning

Date: a year ago

Review №195

Rating: 5

I really love the Kroger location off MacArthur in Irving! I always have a great experience and recently I had an even better one. I made the mistake of leaving 2 bags of groceries at the self checkout lanes (luckily non-perishable) and as soon as I realized it I called and Celeste was happy to assist. She had me go in with my receipt and told me to go get what I was missing and she gladly bagged it up and send me on my way. THAT is customer service!! Thank you Celeste for your help!!

Date: a year ago

Review №196

Rating: 1

10/13, today at 10:05 I go in with my cart in the entrance which has some trash on it and I go toward the trash can and an employee yelled at me for throwing trash that was in the shopping cart in the trash can, and then another employee pushing carts hit me with a cart and didn t apologize at all, both the woman and the man were rude and didn t apologize. I didn t respond back at them. Very rude and despicable behavior from the employees here, if the managers take issues seriously then they should check the cameras at the entrance of the store at the time I said.

Date: a year ago

Review №197

Rating: 1

Negative stars!! These people are always rude, and have horrible customer service! Dont go to this store!!! Any store but this one

Date: a year ago

Review №198

Rating: 1

Placed my grocery pickup yesterday and still waiting for them to call me

Date: a year ago

Review №199

Rating: 1

You will encounter lazy and unprofessional staff

Date: 2 years ago

Review №200

Rating: 1

Store is nice but restrooms are terrible. No toilet paper in any stalls and smells terrible. Not to mention the roach that ran across the floor. Ouch!

Date: 2 years ago