Best Buy

Review №1

Rating: 4

Date: 10 hours ago

Review №2

Rating: 5

Great customer service.

Date: a day ago

Review №3

Rating: 5

Date: 2 days ago

Review №4

Rating: 5

Date: 3 days ago

Review №5

Rating: 5

Friendly staff, knowledgeable people. Good prices.

Date: 5 days ago

Review №6

Rating: 5

Date: 6 days ago

Review №7

Rating: 4

Date: a week ago

Review №8

Rating: 5

Date: a week ago

Review №9

Rating: 1

I have paid for Geek protection and service. Twice, now, in attempting to get help with my iPhone-- which I purchased through Best Buy--I have had serious problems with getting assistance. I was (1) lied to about how the repair service worked and (2) had an appointment cancelled at the last minute (had been set-up for over a week) by email (!) stating that they just found out they would not have the part. Now, I will NOT be able to use the Protection benefit and must take my phone to the Apple Store and pay for the service I had been assured would be covered by the Best Buy plan. If Best Buy cannot support the products they sell (and say they are able to support) they should stop pretending they can. Geek service only really works (barely) for phone support - and is still problematic.

Date: a week ago

Review №10

Rating: 4

Date: 2 weeks ago

Review №11

Rating: 2

Theyre not what they used to be.

Date: 2 weeks ago

Review №12

Rating: 4

Picked up some earbuds I bought from Samsung online.I chose store pickup and they were ready to pick up by 10:30 pm the next day. process was easy when I got there just show them your ID and you re good to go..

Date: 2 weeks ago

Review №13

Rating: 3

Date: 2 weeks ago

Review №14

Rating: 5

My best favorite place, not just only to buy but also for me is learning about new gadgets

Date: 2 weeks ago

Review №15

Rating: 5

I came in after having major issues with the delivery of an appliance (not by the fault of the in store employees) both managers and nick went above and beyond to correct the issues and put me at ease. They were very honest and personable and handled things beyond my expectations. I also had a pleasant experience making my original purchase with nick. I recommend their customer service if you have any issues.

Date: 2 weeks ago

Review №16

Rating: 5

Date: 2 weeks ago

Review №17

Rating: 1

Best buy sent a technician person to my house to install a device. The technician called me at 7:55am said he cant install the device, doesnt know how. So they rescheduled it fir today, 8-10-24@3pm. Crew got to my home and said they cannot install my tablo 4th Gen. Second time they gave fooked me around. Ill never go back to best buy again

Date: 3 weeks ago

Review №18

Rating: 3

Its ok

Date: 3 weeks ago

Review №19

Rating: 5

Nick helped us pick out a new washer and dryer! I was stressed about the options and what we were going to go with and he made it a seamless process. Super happy with what we got and would highly recommend asking for Nick G. if you re at the Hurst Best Buy!

Date: 3 weeks ago

Review №20

Rating: 1

A week ago I stopped at the store by the north east mall in Bedford Euless to visit Geek squad to repair my computer and this girl that works in geek squad, I can t remember her name but I told her the issue I was having with my computer and I told her I loved my computer very much and I didn t want to give up on it, well she didn t want to help me out, she said she couldn t help me , so I went to the other Best Buy store in Burleson and explained to the geek squad up their about my issue and they were able to assist me, I was very pleased with their work and if I can give them 20 stars I would, I would recommend going to this store instead.

Date: 3 weeks ago

Review №21

Rating: 3

Date: 3 weeks ago

Review №22

Rating: 5

Nice clean and custom service is amazing

Date: 3 weeks ago

Review №23

Rating: 1

We were at this location the last week of August 2024. This crew seriously has zero problem-solving skills, zero customer service skills and zero self-awareness. The front crew were just huddled in groups chatting it up with each other even though there customers looking confused and probably waiting for someone to assist. Seriously, I dont know why we even bother going here for electronics when we could easily just shop on Amazon. How does this location have too many people and not enough help? If this location represents Best Buy, they will not last much longer.

Date: 4 weeks ago

Review №24

Rating: 5

Love this place. Great prices.

Date: a month ago

Review №25

Rating: 3

Date: a month ago

Review №26

Rating: 5

Good customer service

Date: a month ago

Review №27

Rating: 4

If its not in the Store you can order it online

Date: a month ago

Review №28

Rating: 5

Date: a month ago

Review №29

Rating: 3

Staff doesnt care to help.

Date: a month ago

Review №30

Rating: 5

Date: a month ago

Review №31

Rating: 5

Good attention

Date: a month ago

Review №32

Rating: 1

I came to this store in efforts of purchasing a sound system. Waited in the store over 15 minutes with no help. Walked in, wasn t greeted by the guy in the front distracted by his electronic. Two associates in customer service were helping another gentlemen , finally acknowledged me after 5. Finally grabbed a lady checking out guests at the counter and asked if they carried a product. She mentioned they should and she would have someone meet me in the area. No one ever came . As I m walking out I mentioned to another gentleman how today was not a good experience as he was too on his electronic device , and he replied sorry about that mam . I responded that I received no help at all and he just looked back down. Smh

Date: a month ago

Review №33

Rating: 5

Good service very courteous employees

Date: a month ago

Review №34

Rating: 5

Date: a month ago

Review №35

Rating: 5

quick, in and out shopping

Date: a month ago

Review №36

Rating: 5

Staff here is so so wonderful in spite of the experience weve had over the past week. Shane and Alec were so helpful and amazing.

Date: a month ago

Review №37

Rating: 5

Thank you to Antonio and Alec for going above and beyond and providing stellar customer service in regards to a frustrating situation. Employees like you will keep me coming back to Best Buy.

Date: a month ago

Review №38

Rating: 5

Date: a month ago

Review №39

Rating: 5

I had an issue today with a phone screen and they got right on it and took care of me very quickly

Date: a month ago

Review №40

Rating: 5

Nice and friendly associates

Date: a month ago

Review №41

Rating: 5

Date: 2 months ago

Review №42

Rating: 4

Very helpful

Date: 2 months ago

Review №43

Rating: 4

Date: 2 months ago

Review №44

Rating: 5

Date: 2 months ago

Review №45

Rating: 4

Date: 2 months ago

Review №46

Rating: 5

Curbside, reasonable, fast!

Date: 2 months ago

Review №47

Rating: 5

Date: 2 months ago

Review №48

Rating: 5

Date: 2 months ago

Review №49

Rating: 4

Easy to get in and out of excellent prices on Samsung phone chargers

Date: 2 months ago

Review №50

Rating: 5

Great customer service! Nick was very knowledgeable about the product and helpful in purchasing them and helping with our exchange. The delivery team is great too. I had to change out my washer twice (do not buy LG washer, it s screeches loudly) and they did the exchange easily.

Date: 2 months ago

Review №51

Rating: 4

Cant ever get my questions answered.

Date: 2 months ago

Review №52

Rating: 5

Excellent service

Date: 2 months ago

Review №53

Rating: 5

Ok

Date: 2 months ago

Review №54

Rating: 4

Date: 2 months ago

Review №55

Rating: 4

Friendly staff

Date: 2 months ago

Review №56

Rating: 4

Date: 2 months ago

Review №57

Rating: 4

Date: 2 months ago

Review №58

Rating: 5

Always Best deals

Date: 2 months ago

Review №59

Rating: 4

Had good selection. Got, got what I wanted and got out.

Date: 2 months ago

Review №60

Rating: 5

Date: 2 months ago

Review №61

Rating: 1

When did Best Buy get so bad... I came in to purchase a high end audio system, I waited 15 minutes for someone to notice me and then every system we looked at was not connected. Its been like this the past 3 times Ive come to this location and its severely disappointing. Apparently if I want to get service with my money this is no longer the place to go.

Date: 2 months ago

Review №62

Rating: 3

Friendly and helpful

Date: 2 months ago

Review №63

Rating: 4

Just stopped to check on some devices for the wife. Found some good deals, but it could possibly be the cheapest at the moment. Might just wait to see if things go on sale.

Date: 2 months ago

Review №64

Rating: 1

The employees here don t acknowledge you in the store. All you get is a welcome in and that s it. You re on your own. Walking through aisles I asked an associate where they have certain items and they ignore you. At checkout, the girl was too busy to check her phone and walked away. The next associate that came to checkout I had to repeat my number 5 times and he didn t find my account. Took forever. Also to pick up an item the app has a QR code to scan. Tell me why he was ringing it up as a transaction! Best Buy, train your staff!

Date: 2 months ago

Review №65

Rating: 1

Scammers

Date: 2 months ago

Review №66

Rating: 4

Date: 3 months ago

Review №67

Rating: 1

Looking for a particular part and passed 3 team members in a fun huddle and no one offered to help me. I was in there for 40 minutes obviously needing help and exited without finding what I needed.

Date: 3 months ago

Review №68

Rating: 1

Thank you to Shane for getting my new spare phone set up. It was not an easy task and he took the extra time to get everything setup. So nice and professional!

Date: 3 months ago

Review №69

Rating: 5

Date: 3 months ago

Review №70

Rating: 4

They ate becoming more and more just a showroom floor. They can order it for you.

Date: 3 months ago

Review №71

Rating: 5

Date: 3 months ago

Review №72

Rating: 5

Excellent service

Date: 3 months ago

Review №73

Rating: 5

Taco was so good

Date: 3 months ago

Review №74

Rating: 5

Date: 3 months ago

Review №75

Rating: 1

All the employees & no one asked me if I needed help And they couldnt even figure my new phone out. And theyre certified for Samsung???

Date: 3 months ago

Review №76

Rating: 5

Great for shopping for quality products.

Date: 3 months ago

Review №77

Rating: 5

Date: 3 months ago

Review №78

Rating: 5

Date: 3 months ago

Review №79

Rating: 3

The guy didnt know where the toner was and I had to go find him

Date: 3 months ago

Review №80

Rating: 5

Great. The employees were friendly, and I had a great experience with the employees I had interaction with. They had a great group of young people working there when I was there

Date: 3 months ago

Review №81

Rating: 1

Im giving BestBuy a 1 star rating because today on my birthday i went to buy a sound bar (jbl 2.0 sound bar) open box after purchasing the sound bar i when install it at my house when i did the sound bar didnt want to turn on so i try everything using a different power cable it still didnt want to turn on so i went back to the store to return it and they didnt have another one open box and i was like okay if i get a new one can i get a discount on the new one they said no only if it was a open box so they show me a open box sound bar they had and theres one i like it was a Samsung the q650ish it had the price of 190ish and i ask if theres someone or them if they can give me a discount at least for the error they got of selling a non working sound bar and the drive back because someone didnt do there job to check if the device actually work and when they talk to the manager and check in the computer they said the lowest they can go is 189 barely any discount like that what got me mad and i been buying a lot from best buy and never had any problems intel today like that was disrespectful like how you going sell a non working sound bar and then when you ask nicely for a good discount to where i can actually buy the other sound bar but no the could lower the price 10ish less thats just not it

Date: 3 months ago

Review №82

Rating: 3

Date: 3 months ago

Review №83

Rating: 3

Big electronic store with lots of options and sales people barking at your heels

Date: 3 months ago

Review №84

Rating: 3

Date: 3 months ago

Review №85

Rating: 5

Date: 3 months ago

Review №86

Rating: 5

Date: 3 months ago

Review №87

Rating: 5

Need help

Date: 3 months ago

Review №88

Rating: 5

Date: 3 months ago

Review №89

Rating: 3

Date: 4 months ago

Review №90

Rating: 4

I went to look for a phone case for my Samsung and found a ton of iPhone cases but like 3 or 4 Samsung cases to choose from. I will give you it was the last years model so that might be why. But if youre looking for Samsung phone cases this is not the place to go.

Date: 4 months ago

Review №91

Rating: 4

Great place, helpful customer service, all questions usually answered, have not had an issue with this location ever.

Date: 4 months ago

Review №92

Rating: 5

Always got what you need with electronics. The Total Tech program is the way to go.

Date: 4 months ago

Review №93

Rating: 5

Date: 4 months ago

Review №94

Rating: 5

Great store, easy to access

Date: 4 months ago

Review №95

Rating: 5

Edit: If you follow your GPS to the Wast side of the building and see the first picture. Do t leave. Keep driving around to the North side. Apologies for any confusion. This is no longer true umm, never was true. Sorry I This store is completely shuttered. Don t let your GPS lead you here like I did.

Date: 4 months ago

Review №96

Rating: 5

Date: 4 months ago

Review №97

Rating: 5

Outstanding service ! Friendly welcoming staff that are well trained and very helpful. They came to us and got us to where we needed to be. We love this store. Thank you to Shane Quinn for our amazing shopping experience.

Date: 4 months ago

Review №98

Rating: 1

I had ordered online. When I got to the store the rep told me that they didn t have the product available, and she could give a refund. I said okay, she said since it was purchased online she can t give me a receipt or anything. As I start walking out, I felt something was off about all this. I went back, spoke to a different rep. Said they will check on it. Stood waiting for about 20 min. Then a different rep asked to help me. Was able to find my product. Then I had to go to my mobile order on the website to cancel so that I can purchase it in the store. I have been shopping at Best Buy for years. This left a very negative opinion of Best Buy now. With other options available such as Amazon, I may not be back to Best Buy to have my time wasted and inconvenienced.

Date: 4 months ago

Review №99

Rating: 5

Great experience

Date: 4 months ago

Review №100

Rating: 5

Date: 4 months ago

Review №101

Rating: 5

Date: 4 months ago

Review №102

Rating: 5

Helpful staff

Date: 4 months ago

Review №103

Rating: 2

I hate it

Date: 4 months ago

Review №104

Rating: 4

Date: 4 months ago

Review №105

Rating: 5

Date: 4 months ago

Review №106

Rating: 5

Date: 4 months ago

Review №107

Rating: 5

Grapevine TX on 114 is first class, great and friendly employees and store has been updated to easy to find everything

Date: 4 months ago

Review №108

Rating: 4

Date: 4 months ago

Review №109

Rating: 5

Good price

Date: 5 months ago

Review №110

Rating: 5

Date: 5 months ago

Review №111

Rating: 5

Date: 5 months ago

Review №112

Rating: 5

Good service

Date: 5 months ago

Review №113

Rating: 5

I really enjoy shopping at BB. Their employees are very knowledgeable and helpful. Prices are good too especially with total package price match. I recently bought a new PC and had all my existing data transferred for free with total package. Customer service is great and most convenient.

Date: 5 months ago

Review №114

Rating: 3

Date: 5 months ago

Review №115

Rating: 5

I dont find myself in best buy much, but whenever Im in need of something tech related Ill take a trip over and am never disappointed. Friendly staff, good selections available, and plenty of options in each category. I have a best buy credit card that I use frequently and it provides good rewards!

Date: 5 months ago

Review №116

Rating: 1

Processor died on my computer, found one I wanted at this store. Called to ask if they priced matched microcenter, they said yes. Drove 30 miles to get it. Show up, and they refuse to do it saying system wont allow it. Get the store manager Guillermo involved and he refused to do anything or help beyond saying he cant override the price. Now Ive been on phone with their Corporate for over 1 hour and 45 minutes, explained situation to sales, they APPROVED doing it, but couldnt figure out the system. Now talking to someone in customer service, and now all they can do is charge me the full price then offer me a gift card for the difference. I will not be going to this store or any other bestbuy again.

Date: 5 months ago

Review №117

Rating: 4

Date: 5 months ago

Review №118

Rating: 4

Date: 5 months ago

Review №119

Rating: 5

Date: 5 months ago

Review №120

Rating: 4

Great customer service

Date: 5 months ago

Review №121

Rating: 5

Good

Date: 5 months ago

Review №122

Rating: 5

Date: 5 months ago

Review №123

Rating: 5

Very good customer service and help me a lot if you want a good car and a good deal go to this place Dfw cash cars and never trust any bad reviews alot of them lies

Date: 5 months ago

Review №124

Rating: 5

Date: 5 months ago

Review №125

Rating: 5

Date: 5 months ago

Review №126

Rating: 1

if i could rate it 1 stars i would, i will never return to this location which sucks because this is the closest one to me. last night i went in and bought $30 polaroid film this morning i woke up from a $400 charge from them. So, unless you want random charges from them and taking money at their convenience then don t shop here. i never entered my phone number or anything so why is this happening best buy??

Date: 5 months ago

Review №127

Rating: 4

Date: 5 months ago

Review №128

Rating: 5

Date: 5 months ago

Review №129

Rating: 4

I liked it and its a very big place. U can place an order and get into later on or u can buy something and get it now I would recommend buying like PS5 from them encase u play that.U should come here if u like electronics and want to buy smt.

Date: 5 months ago

Review №130

Rating: 5

Date: 5 months ago

Review №131

Rating: 5

Needed a charger that they were sold out of and they found a store on my route that had one in stock. Thanks for the help.

Date: 5 months ago

Review №132

Rating: 1

Customer services sucks here

Date: 5 months ago

Review №133

Rating: 3

Date: 5 months ago

Review №134

Rating: 2

Slow to help customer...asked high prices

Date: 5 months ago

Review №135

Rating: 5

Date: 5 months ago

Review №136

Rating: 5

Date: 6 months ago

Review №137

Rating: 4

Date: 6 months ago

Review №138

Rating: 5

Date: 6 months ago

Review №139

Rating: 1

Second time at this location in the last couple of weeks and Jessica, who works the register, is completely rude. Both times I ve been here she never says a single word to you when you re checking out. My last visit was today, 3/26/24 at 4:00 pm.

Date: 6 months ago

Review №140

Rating: 5

Date: 6 months ago

Review №141

Rating: 1

Opens at 11 on Sundays not 10 ,when I told the manager(white guy with glasses) about this inconvenience he basically acted like it was my problem and offered no apology for my inconvenience and showed poor hospitality and customer service.when I was in the store I had to go get someone for help when there were people huddled up not working the floor.sorry excuse for a Best Buy ,store will be avoided at all cost and my friends and family will also know to steer clear

Date: 6 months ago

Review №142

Rating: 5

Excellent

Date: 6 months ago

Review №143

Rating: 4

The salesman newish Stuff

Date: 6 months ago

Review №144

Rating: 1

Unfortunately, I walked inside, and there was no help in the beginning. But then one gentleman came up and asked if they got up us. They got on their cell phone and tried to assist, but he didnt even know what a Halo was or speaker to do the search. As a standing there and being concluded less, he asked me to enter the product information. While thats there, I was looking for that product. By the time I went to the speaker, the speaker found the speaker that we wanted to put in the ceilings. There was still no assistance or help, even looking around. There was nobody around until we actually started leaving the store. And then someone asked, but although to late cause were on a crunch helping out our customers. The customer service has gone down the drain. Thats how I resell it. Retail stores around the world are going out of business. Best Buy is not Best Buy anymore.

Date: 6 months ago

Review №145

Rating: 4

Date: 6 months ago

Review №146

Rating: 1

Can t ever get a person from the store to answer the phone. They use a call center to answer customer questions.

Date: 6 months ago

Review №147

Rating: 4

Good place to buy technology

Date: 6 months ago

Review №148

Rating: 4

Date: 6 months ago

Review №149

Rating: 5

Very helpful and friendly staff.

Date: 6 months ago

Review №150

Rating: 5

Date: 6 months ago

Review №151

Rating: 4

Central Market today a soft opening for food travel trailer!! Mmm fish and chips soo good. Brisket cheese burger, fish tacos.

Date: 6 months ago

Review №152

Rating: 5

Stood by their word. Had defective TV and exchanged was all good

Date: 6 months ago

Review №153

Rating: 1

I looked online for something I m in desperate need of to get it ASAP. It says I can order it for pick up here within one hour. There s no way you can get something from somewhere else in an hour. It s got to be in your stock you re not ordering one hour delivery from Amazon in 4-5pm rush hour traffic. So I go into the store. Can t find it on the shelves, so I ask if they have something in the back they say no you can only order this specific item on Amazon okay then why was it available to pick up online from this Best Buy location?? Not helpful.

Date: 6 months ago

Review №154

Rating: 5

Date: 6 months ago

Review №155

Rating: 5

Date: 6 months ago

Review №156

Rating: 1

Date: 6 months ago

Review №157

Rating: 1

The worst experience buying home appliances. We Purchased in May refrigerator and dishwasher, installers charged me at my house extra and did an awful job, left everything with plastics, dishwasher terribly installed and the nightmare begins. Called the 1800 number explained the dishwasher kept falling every time it was open, kept sending same crew ( they wanted to charge me every time even though I have the geeksquad warranty ) and did nothing, they even broke the dishwasher, ordered a replace, I requested a different team, a new team arrived on December and I have hardwood on my kitchen, refused to cover shoes or floor even I provided everything, the open cabinets move everything without consulting, started making holes on my cabinets putting screws everywhere, I noticed they were not proficient, I started talking with them, they just arrived a few months ago from a Mexico caravan, you did this in your country? Answered received NO we just learned this type of technicians BEst BuY sends to our homes. One month later the dishwasher detached and fall gain to the front, but is hanging just from one screw, now is making a strange noise, scratched the floor, broke the cabinets frame because the cabinet fall with the dishwasher. Went to the store and they have the WORST customer service, avoid this store, they only want your money but when you have an issue they treat you like trash. The are incapable to solve a problem, they say they just sell stuff, they give you an 1800 number that is answered somewhere in Asia, pretty nice people but they just take messages. This company is a real joke, put the complain on BBB called me back and left a voicemail with a fake callback number your call will be monitored . This phone number is a non service phone number, Best Buy has disconnected pls contact 1888 bestbuy is this for real????? This company should be sued! Is a big scam.

Date: 7 months ago

Review №158

Rating: 5

Date: 7 months ago

Review №159

Rating: 1

Date: 7 months ago

Review №160

Rating: 2

Corporate has a new return policy: No returns after 15 days - unless you pay for a monthly/annual membership, then it s 30 days. FWIW: Target has the normal 30-days return policy, no membership required.

Date: 7 months ago

Review №161

Rating: 5

Date: 7 months ago

Review №162

Rating: 5

The Latin girl at the customer service / geek squad area was awesome!

Date: 7 months ago

Review №163

Rating: 5

They accepted a large load of old electronics for recycling. I applaud them for helping these items avoid going to a landfill

Date: 7 months ago

Review №164

Rating: 5

Date: 7 months ago

Review №165

Rating: 5

Date: 7 months ago

Review №166

Rating: 3

Went there to buy an exact over ear headphones i saw was available online. No one noticed while I stood looking around for someone to open the cabinet and bill me so I can be on my way. I had to go around looking for help. Im not petty, I just demand better service than agents walking around not looking to make eye contact or ask for assistance from customers. It was clean inside so 3 stars.

Date: 7 months ago

Review №167

Rating: 2

Not handicap friendly The wheel chair that they have is broken and the breaks on the wheel chair don t work They have good costumer service tho

Date: 7 months ago

Review №168

Rating: 3

Date: 7 months ago

Review №169

Rating: 5

Date: 7 months ago

Review №170

Rating: 1

What a bunch of idiots! Don t use their online order garbage system. After you pay for the item and it s rightfully YOURS this dump of a location will find some excuse not to give you the item you ve already paid for! Count your days Best Buy, Amazon will get rid of you guys and that customer service I just experienced.

Date: 7 months ago

Review №171

Rating: 5

Date: 7 months ago

Review №172

Rating: 4

Date: 7 months ago

Review №173

Rating: 5

They went above and beyond to meet my needs. Bought an open box item, but ended up with a new in the box item. Why you say because the open box was missing some pieces. The manager stated since it was there mistake he wanted to make it right. Customer Service at its finest- no questions ask.

Date: 7 months ago

Review №174

Rating: 2

Rude and unhelpful

Date: 7 months ago

Review №175

Rating: 2

Date: 7 months ago

Review №176

Rating: 5

Awesome experience

Date: 7 months ago

Review №177

Rating: 5

Efficient and very professional staff with the attention to details! Warm welcome by GM on the front door is making the big difference!

Date: 8 months ago

Review №178

Rating: 5

Date: 8 months ago

Review №179

Rating: 5

Date: 8 months ago

Review №180

Rating: 1

Terrible Best Buy. The worker in the appliance department added the My Best Buy Plus membership to my grandmothers purchase without her authorization/knowledge. Thankfully I looked at the receipt and noticed it. I don t know what these Best Buy scammer got going on at this store. No telling how many people they do this to.

Date: 8 months ago

Review №181

Rating: 4

Overall this is a good place to go chopping electronics Couple things little over price, but good service and good attitude.

Date: 8 months ago

Review №182

Rating: 5

Date: 8 months ago

Review №183

Rating: 4

Repairs are not done on sight any longer and you have to make an appointment.

Date: 8 months ago

Review №184

Rating: 4

Date: 8 months ago

Review №185

Rating: 5

Date: 8 months ago

Review №186

Rating: 5

Date: 8 months ago

Review №187

Rating: 3

Everything seems like older models

Date: 8 months ago

Review №188

Rating: 5

Date: 8 months ago

Review №189

Rating: 4

Best Buy is no longer the store Id spend an hour or more browsing in, but when I need something that they have in stock (or might), it is still a great option. This is one of the few box stores that has consistently great customer service. When one store is average at best, the next will be exceptional in retail service.

Date: 8 months ago

Review №190

Rating: 5

Fast & friendy

Date: 8 months ago

Review №191

Rating: 1

Shortly before Christmas I picked up a present here. Paid for online picked up ins store. When I got there I went to the wrong line because I had never done this before. The lady at the didn t say a word, just pointed to customer service. The security guard was the most helpful out of everyone interacted with! More on that later. When I got to customer service, they seemed burdened that they had to help me. I get it, they were probably pretty busy. But they didn t even look at me while I was there. Upon leaving, customer service handed me an XBOX X no bag, no nothing! It s a Christmas gift and expensive, a little forethought would have gone a long way! As I m struggling with this giant box, my purse, and another bag, the security guard asked if I needed any help and thank goodness he did. I asked if maybe they had a big bag for the big box and he went and found one. It took probably 10 minutes, but he was a life saver! The employees are disinterested, and frankly rude. It takes 2 seconds to be nice, but that was too much for these guys!

Date: 8 months ago

Review №192

Rating: 4

Is good one

Date: 8 months ago

Review №193

Rating: 5

Date: 8 months ago

Review №194

Rating: 5

Date: 8 months ago

Review №195

Rating: 4

Best stock in dfw

Date: 8 months ago

Review №196

Rating: 5

Date: 8 months ago

Review №197

Rating: 3

Date: 8 months ago

Review №198

Rating: 5

Very good customer service personnel

Date: 8 months ago

Review №199

Rating: 5

Date: 8 months ago

Review №200

Rating: 2

They need better customer service

Date: 8 months ago