Hilton Garden Inn Grapevine at Silverlake Crossings

Review №1

Rating: 5

Nice stay. The employees were extraordinary. All of them, from the front desk to the restaurant, and the room cleaning staff. Keep up the fantastic work!

Date: 3 days ago

Review №2

Rating: 1

My stay was decent. However I did have an issue with the man who picked me up at the airport in the hotel shuttle van. Hes said some very misogynistic things including women shouldnt speak in front of men and god intended men to be leaders in their homes, not women. He then went onto preach about his church. I couldn t believe the way he spoke to me. The next day I got a text from Lainey asking how my stay was going. When I explained what happened in the shuttle she responded with I m sorry to hear that and nothing else. I wouldn t stay here again due to this experience.

Date: 6 days ago

Review №3

Rating: 5

Date: a week ago

Review №4

Rating: 5

Date: 2 weeks ago

Review №5

Rating: 5

The beds are so comfy. Great area for walks. Clean, friendly, and all around great hotel. The breakfast is worth it..

Date: 2 weeks ago

Review №6

Rating: 5

Date: 2 weeks ago

Review №7

Rating: 3

Room (bathroom) was not exactly what I asked for but the room was comfortable. The Bistro staff were awesome.

Date: a month ago

Review №8

Rating: 5

Date: a month ago

Review №9

Rating: 5

Date: a month ago

Review №10

Rating: 5

This place is great. Vanessa T. made it even more special with her room services. The pool is wonderful and clean. Highly recommend it. Rooms: Rooms are spacious, well lighten with large windows. Good kitchen. Nearby activities: Brass pro archery, grapevine mall.

Date: a month ago

Review №11

Rating: 3

I book this hotel through Expedia to find a pet friendly hotel. Upon arrival, I was not informed that they were going to charge me $150 for a pet fee for my two little dogs. Some of the staff are not very friendly and even though they refunded half of the pet fee after complaining, I am still very displeased about not being informed of the pet fee before I checked into the hotel. I would of made other arrangements if I knew I was going to have to pay $75-$150 dollars extra.

Date: a month ago

Review №12

Rating: 1

Im beyond disappointed in my stay. $448 for 2 nights and you have the following: 1) shower heavy glass door doesnt move. If you dont have enough power - forget about shower 2) toilet flush works sometimes. 3) the personal didnt explain you how to reach to the room and breakfast. Well, it is what it is...

Date: a month ago

Review №13

Rating: 5

Nice and affordable hotel near the international airport

Date: a month ago

Review №14

Rating: 4

Date: a month ago

Review №15

Rating: 4

Date: a month ago

Review №16

Rating: 5

Great location, quiet with many business travelers. Rooms are clean and updated. Breakfast was good. Hotel staff was fabulous!!

Date: a month ago

Review №17

Rating: 4

Be careful at the bar. this one particular bartender likes to upcharge any chance he gets. He overcharged every person in our group and got called out. Management was not helpful in resolving the issue.

Date: a month ago

Review №18

Rating: 1

We only use Hilton, and use their hotels at least one a month. I m beyond disappointed in our stay. We scheduled check in for 4pm. When we arrive our lock wouldn t work. When I talked to the front desk women she was almost hysterical, and claimed that she had no other rooms available. She told me that she would send maintenance over, and compt us a free drink. After a couple hours I approached her again asking about the room. She said that maintenance had to get the part for the door lock from another building, and comped us another drink. By the time they finally decided that they had another room that they could give (despite being told hours earlier that there was no rooms) it was after midnight before they got us another room. If that all wasn t bad enough. They ended up charging $80 worth of alcohol to my room. I have no idea why because I was comped drinks, and paid the rest with my debit card. This whole stay was awful.

Date: a month ago

Review №19

Rating: 4

Date: 2 months ago

Review №20

Rating: 5

NICCCEEE!

Date: 2 months ago

Review №21

Rating: 2

1 star, the shower was not cleaned or the floors. Leaving hair in the shower is disgusting. If i wasnt stranded id pack up and leave. The cleaner needs to be replaced. If the shower wasnt cleaned then i know nothing else was. This was a last minute emergency booking. The hilton brand has dwindled and the prices certainly dont match the rooms. The pillows are the smallest ive seen at a hotel and uncomfortable for my neck. The heavy set girl with tattoos at the desk seem like shes bothered. Shes not welcoming at all. One instance i asked about breakfast and she briefly tells me its menu items. I then asked about the buffet that hilton normally provide but ig it was to much for her to mention in the first place. The buffet isnt free and she has no clue whats served. Good thing i only needed for one night. The covers are thin so if you get cold easily then be prepared. The cleaners dont mop floors, disinfect and sanitize the bathroom or bedding. I expect more from the hilton brand but...the morning crew at the desk was definitely better.

Date: 3 months ago

Review №22

Rating: 5

Exactly what you expect and pay for. Wish the coffee was free though. Kind of in the middle of nowhere but after a 5 minute drive you have access to one of the many highways in Dallas.

Date: 3 months ago

Review №23

Rating: 4

Starting off with my shuttle service from DFW airport - the operator who answered my call seemed frustrated when he told me where I was supposed to go to meet the shuttle. It was my first time actually getting off at DFW instead of it just being a connecting flight so a bit more patience and understanding would have been appreciated. Regarding the hotel itself - I was able to check in on the Hilton app and also choose my room and obtain my digital room key. I was very pleased with just walking in and heading to the elevator. Personally, after flying, I just wanted some time to myself. The room itself was great and seeing my TV welcome me with my name was a very nice touch. I slept very well, although, I was able to hear planes outside. I guess that comes with being so close to the airport. My stay was only for two nights and I do like to have service after my first night at hotels to be able to return to my room to a made bed and fresh towels, however, Im not sure what qualifies as service at this hotel. I informed a housekeeper that was outside my room that I would like service and she said she would inform the housekeeper in charge of my room. When I returned later that night, I did have fresh towels, but the bed was not made and it looks like when you are in a rush and just put the cover up to cover the bed. Its not a huge deal of course, it just was not what I was expecting. Regarding the food, it was my first time at a hotel that actually charges you for the buffet and has additional meals you can get at a huge upcharge - but you are paying for convenience. That being said, that coffee for the buffet was so bad. No one that I was with enjoyed it and we are avid coffee drinkers. Overall, despite the minor things that came up, I would definitely return to this location the next time I am in Dallas. It is a very modern and well kept property.

Date: 3 months ago

Review №24

Rating: 1

When we tried to check in, no one came out to help us until 2 other clients came to check in. While we were asking questions, the front desk clerk ignored us to attend to other people instead.

Date: 3 months ago

Review №25

Rating: 5

Date: 3 months ago

Review №26

Rating: 2

Power didnt work in half my room. Front desk didnt seem to care. Manager moved us to a new room but power didnt work correctly in that one either. Both ice machines didnt work. Pool is shared with 2 other large hotels and was small and over crowded.

Date: 3 months ago

Review №27

Rating: 5

A hidden gem! Our power went out during these storms and we needed a place to stay for the night. When I go to a hotel I am a light sleeper. I look for a quiet, clean hotel with an accommodating, caring staff and thats exactly what I found here! I expressed to Luis my concerns with the airplanes (I live in the area and hear them at my home) he assured me I would not hear them and I DID NOT! The room was super clean, the floors shined and everything was clean and sparkling! Thanks for a great place to stay! And thank you Luis for being so understanding and accommodating!

Date: 4 months ago

Review №28

Rating: 1

Booked my room online. Showed up 30 minutes later and they wouldn t give me the king I booked and had a confirmation for . No welcome gift for diamond members . Breakfast is 16.00 and is cold, bacon is like jerky . What a let down. Super disappointed! Couldn t eat more than a few bites. Might try embassy across the street.

Date: 4 months ago

Review №29

Rating: 4

Rooms are VERY quiet. With this hotel being in the path of the airplanes flying over you do not hear them until you go outside. They are dog friendly, and my dog was loved on by so many people. The mini fridge was issing the nob to adjust the temp and it seemed to be left open a bit so it was not cold when I opened it to place water in it. The water pressure was okay, but I think it woudnt hurt for each little sprayer to be cleaned. The one cabniet was missing a handle to open. I think al hotels should have free breakfast for guests, all others should have to pay.

Date: 4 months ago

Review №30

Rating: 1

Slow and poor shuttle service Noteworthy details: Slow Service : 1/5

Date: 5 months ago

Review №31

Rating: 5

Nice business hotel

Date: 5 months ago

Review №32

Rating: 1

Automated answering service told me to wait for a representative, had me wait through 5 minutes of Hilton hotel promotions, then informed me that it was after hours and I would need to call back the next day. Wow. Thanks for wasting my time jerks!

Date: 5 months ago

Review №33

Rating: 4

Date: 5 months ago

Review №34

Rating: 5

Date: 5 months ago

Review №35

Rating: 4

Date: 5 months ago

Review №36

Rating: 4

Only complaint is the water pressure is low. You can hear your neighbors but just turn the ac down to 68 and that s your white noise

Date: 5 months ago

Review №37

Rating: 4

Front desk staff is friendly and check in went smooth! The hotel is in a nice location with a short drive to restaurants and shopping. Rooms are clean. My only complaint is the beds and pillows are so uncomfortable that we couldn t sleep.

Date: 6 months ago

Review №38

Rating: 1

Horrible Experience I will be contacting the Grapevine Police Department and filing Fraudulent Charges Against this Hotel House keeping said they found tobacco in my room they charged my card for a smoking fee I contacted the General Manager and Manager they didn t respond also House Keeping couldn t speak English but you can take pictures of tobacco I Don t Smoke and I had Kids in my room for AAU tournament make sure when you blame a Guest for something you have your Facts Correct Now Everyone look at these photos this is a Scam to charge my card 250 dollars Pay Attention to the couch housekeeping took the pillows off Pay close attention everyone please I already contacted Grapevine Police Department about this matter SMH when I checked out it was pillows on the blue couch in my room how r there ashes on the couch this is not my Room and someone is trying to Scam my credit card for 250 dollars

Date: 6 months ago

Review №39

Rating: 4

Nice place.

Date: 6 months ago

Review №40

Rating: 1

Quick trip with the family at the end of Spring break. I ve stayed here multiple times and always have a great experience. The site is well taken care of. Location is very good as well. Unfortunately, the morning/ overnight front desk attendant needs to find another job. She is obviously not happy and miserable. I know everyone has a bad day but good lord. I watched her destroy 2 folks for nothing. I asked a simple question afterwards and was verbally assaulted. Fortunately I understand she is a miserable human being lashing out at innocent passers by and let it go. It did, however, tell me customers aren t first here anymore. @Hilton, screen your employees better. They are running off your customers. I was afraid to ask her name. Hopefully she finds something she enjoys.

Date: 6 months ago

Review №41

Rating: 1

This is the second and last time I book a room at Hilton Garden Inn. There is no Hilton experience at all! Front-end personnel are not particularly friendly, some of the lights in the room didnt work, the refrigerator doesnt work and you need to request cleaning or they wont do it (first time in my life I had to ask, and nobody told me before)!

Date: 6 months ago

Review №42

Rating: 1

Got in late unpacked, and got ready for bed. Sheets were super dirty and never changed from past guest! Front counter gave us sheets to change them ourselves. Won t be staying here again! Rooms: Better check to make sure they cleaned the room

Date: 6 months ago

Review №43

Rating: 5

This hotel is located conveniently close to the airport, and the pricing was a good value. The front desk staff were all personable and helpful. The room was clean, and the beds were comfortable. I will definitely stay here again.

Date: 6 months ago

Review №44

Rating: 5

Beautiful clean rooms, Rooms: Clean, nice, roomy Rooms : 5/5 |

Date: 6 months ago

Review №45

Rating: 3

Date: 6 months ago

Review №46

Rating: 3

Booked this hotel for the Peloton bike and it did not work properly. The monitor did not work. No complimentary coffee, breakfast is $15. Booked a king bed and was put in a room with 2 double beds. Room and fitness center were very clean.

Date: 6 months ago

Review №47

Rating: 5

Great experience

Date: 7 months ago

Review №48

Rating: 5

Kelly and Tatiana at the bar are who I look forward to seeing when I stay at this hotel. I travel at least twice a month and book here every time. These to ladies are wonderful and make sure I and whoever I am with are taken care of.

Date: 7 months ago

Review №49

Rating: 5

Date: 7 months ago

Review №50

Rating: 3

A previous review mentioned the poor attitude of the front desk staff, and the owner said it would be used as a training experience. Well, somebody should get a new trainer because it had not gotten better by my stay. I only saw 1 staff member greeting customers in a manner that could be called pleasant throughout my 4-night stay. I got the feeling that this site gets so much airport business that they don t care about cultivating repeat customers. The good points: The bar was well stocked, and the service was good. The restaurant food was pretty good also, but I m basing my judgement on one meal. The other night I ate at local restaurants. The premises were well-kept and clean. Elevators were fast and reliable. There was plenty of convenient parking for both Diamond members and the handicapped. The other bad points: They have the older style spring mattresses, so get ready for a lot of squeaking. Because of adjacent construction, accessing the parking lot isn t as easy as it should be, and the first time you will probably miss the entrance. The one thing that I consider inexcusable, was the lack of coffee in the rooms. The first night there were only 2 tea Keurig cups in my room upon arrival. No coffee whatsoever. When I went down to the front desk to get some, I was told they were out, and it had been ordered. The third day I came back to my room to find coffee has finally been restocked with all decaf. The fact that they had run out was bad enough. But the lack of effort by management to resolve the problem is inexcusable. There are other Hilton properties in the area, and we live in an age where you can get items now delivered by Amazon the same day. The Hilton Garden Inn Promise (Guaranteed!) apparently doesn t mean anything at this location. I m a Diamond member and have been for several years. Hilton properties are usually my first choice. This was not the experience that I have grown accustomed to. I ll be coming back to the DFW area next month for another business trip, but I won t be staying here.

Date: 7 months ago

Review №51

Rating: 5

Date: 7 months ago

Review №52

Rating: 5

Date: 7 months ago

Review №53

Rating: 5

Really nice room with microwave, large TV and a refrigerator. I did not use the coffee machine. Everything was super clean. The only problem I had was operating the shower door as it was out of adjustment. Someone with less raw strength would ve been stuck in the shower. Breakfast buffet ran out of ingredients and silverware although they did have a big business group there. I think they were a little understaffed to handle it. Rooms: Very clean, but the shower door needs to be repaired Walkability: 15 minute walk to Bass Pro shops

Date: 7 months ago

Review №54

Rating: 3

We( me and my husband) stayed 4 nights, and I was very disappointed with the staff who worked front desk. There were 4~5 people who were working, and nobody ever said good morning or good night and never shiwed even a glimpse of a smile. Most times, nobody was at the front desk. The room wasnt vacuumed and the shower did not work properly. We did not request anything for the room (except toilet paper), but once again, the staff gave the impression that they were bothered or inconvenienced during any interaction with customers. So, they certainly werent proactive in asking if anything was needed. Breakfast was not included, this was a surprise. So much for the Hilton properties that I remember offering at least free coffee and cookies ( couldnt even get customer service so I guess my expectations were unrealistic). We do recommend that the property management should provide some training to the staff to communicate the mandatory minimum expectations for customer care and common courtesy (starting with simple greetings and perhaps even a smile). Is this too much to ask to accommodate your paying customers and Diamond members? Might think about staying at a competitors property next time. You can do better.

Date: 8 months ago

Review №55

Rating: 5

New hotel. Well done, clean and up-to-date.

Date: 8 months ago

Review №56

Rating: 5

Date: 8 months ago

Review №57

Rating: 3

Date: 8 months ago

Review №58

Rating: 5

Date: 8 months ago

Review №59

Rating: 5

Date: 8 months ago

Review №60

Rating: 5

Great location! Modern and clean! Our go to for a night out and whenever we have out-of-town guests! Rooms: Nice, modern furnishings and clean! Nearby activities: Gaylord Texan and downtown Grapevine are near by! Safety: Well lighted packing lot! Food and drinks: They have a nice bar for drinks or at the attached hotel they have a mini store for snacks and a restaurant. We usually have a full breakfast! Noteworthy details: Location is hidden from the main road in a nice secluded area surrounded by lots of trees and natural landscaping! A peaceful and serene atmosphere!

Date: 9 months ago

Review №61

Rating: 5

Great place; very clean and modern.

Date: 9 months ago

Review №62

Rating: 4

Really good. Maybe a little too good. Had to walk quarter of mile back to hotel due to parking and 4 busses taking up parking spots. Breakfast is not included, but the Breakfast is good if you want to pay a little more. Would be nice to have complimentary coffee, seems to be the way most places do it. But how can you complain too much for the price

Date: 9 months ago

Review №63

Rating: 1

Everyone at breakfast area waiting on the ONE WAITRESS, who looks overwhelmed. WHERE IS MANAGEMENT? I hope corporate reads this!

Date: 9 months ago

Review №64

Rating: 5

Rooms were clean and modern. Hotel was well maintained. Airport shuttle was very convenient. Hotel restaurant and bar was nice as well. Only minor complaint was the pillows not being great. Location is close to DFW, to a few food options, shopping, Gaylord resort, and to the main street of Grapevine which was small but nice.

Date: 9 months ago

Review №65

Rating: 5

Date: 9 months ago

Review №66

Rating: 4

Nice hotel with a great location for our trip. Not far from downtown and easy to get to and from. Nice comfortable accommodations and quiet. Rooms: Very comfortable room. It was nice to have a hotel that was quiet.

Date: 9 months ago

Review №67

Rating: 5

Big and clean rooms. Good parking and location.

Date: 9 months ago

Review №68

Rating: 5

Date: 10 months ago

Review №69

Rating: 3

The good: The hotel is beautiful and conveniently located. The front desk clerk was friendly and helpful. The handicapped accessible room was enormous. There was an excellent desk with chargers and a desk lamp. The bad: A handicapped accessible room should not have a platform bed. My husband could not get down onto the bed or up from the bed without assistance, because it was maybe a foot and a half off the floor. It was also incredibly soft, which didnt help. The shampoo dispenser was empty. The breakfast is a separate charge and was just a continental breakfast. It was very dark in the room. There was only one sweetener in each of the coffee packets for the in-room coffee.

Date: 10 months ago

Review №70

Rating: 4

Date: 10 months ago

Review №71

Rating: 5

Date: 10 months ago

Review №72

Rating: 5

Excellent service, nice clean place Nearby activities: Very nice area Hotel highlights Great view

Date: 11 months ago

Review №73

Rating: 5

Nice clean rooms. AC temp perfect. Nice clean rooms. Staff is super friendly and welcoming. Thank you for a great stay! Rooms: Clean welcoming rooms with everything functioning perfectly! Safety: Patrolling in the parking area and controlled access to buildings.

Date: 11 months ago

Review №74

Rating: 5

Date: 11 months ago

Review №75

Rating: 5

Date: 11 months ago

Review №76

Rating: 5

We loved it here! Staff were amazing. We didnt need anything extra but there was always someone making sure we had what we needed. The rooms were clean, spacious, and cozy. This location is near the mall, and restaurants. Im sure well be back Rooms: We had a room with the double queen. It was cozy, spacious, and comfortable. Nearby activities: Near the mall and restaurants (3-4 minutes driving)

Date: 11 months ago

Review №77

Rating: 5

Lovely hotel.

Date: 11 months ago

Review №78

Rating: 5

This place was clean from top to bottom. I look forward to our nest stay. Rooms: Double Queen room was very spacious. Nearby activities: The Grapevine Mall and Bass pro make this a hit. Food and drinks: Im always up for a nice bar.

Date: 11 months ago

Review №79

Rating: 5

Date: a year ago

Review №80

Rating: 5

Came for a conference. Great rooms and very friendly and helpful staff. Helped us find local things to do and had a well-stocked store in the hotel with all the toiletries and snacks you could need.

Date: a year ago

Review №81

Rating: 1

*****THEFT ALERT***** This location is in a prime location for Theft and while staying I had my Catalytic Converter stolen. Response was well you are in Dallas ! You would think for the rates paid security would not be an issue Bottom line I wasnt the first vehicle to have this done to and will not be the last unless precautions are taken to keep the guest safe. Working with Grapevine PD is good, but will it guarantee your safety ?

Date: a year ago

Review №82

Rating: 5

Thank you, Spencer & team for the wonderful hospital !!!

Date: a year ago

Review №83

Rating: 5

Very nice property

Date: a year ago

Review №84

Rating: 5

Date: a year ago

Review №85

Rating: 5

Date: a year ago

Review №86

Rating: 5

Nearby activities: Great things to do in driving distance! Food and drinks: The atmosphere was lively but also family friendly Rooms : 5/5 |

Date: a year ago

Review №87

Rating: 2

Definitely a 2 star hotel posing as a 3 star hotel. Service leaves something to be desired. Anytime we went to the hotel bar we would have to wait for 15-20 minutes to be acknowledged. The outdoor pool and bathtubs advertised are nonexistent. Only bar soap is provided, and room service is inconsistent meaning you are left with a sloppy mess if staying multiple nights. There is a lighr switch but no fan in the bathrooms either, meaning condensation is always present. AC unit would either blast cold air and make the room too cold or not turn on at all and leave the room too hot. Some minor adjustments would make this a fine place to stay, but I cannot say that I recommend this over any other hotel in the area.

Date: a year ago

Review №88

Rating: 5

Date: a year ago

Review №89

Rating: 5

Very nice hotel. The room was spotless and the bed was so comfortable!

Date: a year ago

Review №90

Rating: 5

Hilton Garden Inn really saved the day when we had a water outage at the hotel we were staying at that would have severely affect our wedding plans. The water outage happened early in the morning on our wedding rehearsal day (Thursday), and we were told that the water was expected to come back after 1PM. When we transferred to Hilton we were so stressed out as we had so many wedding related things we needed to move with and rehearsal plans. However, Spencer Nguyen, an assistant general manger was a life saver. He was so kind that I was in tears thanking him for going the extra mile to assist and provide the best room and service. He went above and beyond to make sure our stay was comfortable, and we had everything we needed. Our room was great and very clean. Even after our wedding night, we extended our stay till Mon. Thank you so much Spencer and team!!! Rooms: very spacious and clean Food and drinks: Delicious espresso machine

Date: a year ago

Review №91

Rating: 5

Great location, very clean. Rooms: Coffee machines are not very good Rooms : 5/5 |

Date: a year ago

Review №92

Rating: 5

Hotel was great. Quiet, clean. Comfy bed. Very close to Mall. Will definitely stay here again

Date: a year ago

Review №93

Rating: 1

I am certain that when I booked the free breakfast was included but they then wanted me to pay for their breakfast. Everything extra there is very costly and they nickle and dime their costumers.

Date: a year ago

Review №94

Rating: 5

Great staff with positive attitudes. Very friendly!

Date: a year ago

Review №95

Rating: 1

Nice hotel facility. Staff and service were very poor. Front desk staff did not always seem to know what was going on. They were also very hard to find or contact. Not at desk for extended periods and not answering the phone. Check in and check out were difficult and lengthy. Breakfast buffet was expensive for what it was. Restaurant staff were not very friendly. I was there fore 3 nights and was not able to get anyone to clean my room or even just make my bed with clean sheets. The shuttle was fantastic. It will take you places other than airport that are within 3-5 miles of the hotel.

Date: a year ago

Review №96

Rating: 5

Nice wood floor makes clean feeling and room was large enough for family and luggage. Air conditioning noise is pretty acceptable even if you turn it off for night made room cool enough in 110 degree DFW heat wave. Definitely stay again.

Date: a year ago

Review №97

Rating: 5

Date: a year ago

Review №98

Rating: 5

I would like to celebrate Lena the front desk staff who listened to my concerns and addressed them appropriately with kindness and competence. I really appreciated interacting with Lena as she communicated what she was doing to address my need and provide a welcomed resolution. I really liked the location of this hotel, the decor and the foundation of a good hotel are the customer service agents like Lena

Date: a year ago

Review №99

Rating: 5

Date: a year ago

Review №100

Rating: 4

Nice and new(ish) Hilton garden inn..Great beer selection at the bar with a few vegetarian options..

Date: a year ago

Review №101

Rating: 5

Everything is bigger in Texas but here it is also nicer. The room was as big as my apartment and the bed had incredible comfort. Definitely the nicest hotel room Ive stayed in recently. You need a car to get anywhere, but Uber to the nearest town is cheap. A 30 minute walk will only get you out to the main road and back!

Date: a year ago

Review №102

Rating: 4

The hotel is very pretty. Rooms were clean, shower was awesome. Beds were comfortable. They didn t have continental breakfast- you had to pay at the restaurant. Not even coffee, so we had to get up early the next day and leave. No pool. You have to trek all the way over to the Marriot. Food and drinks: No continental breakfast or even coffee

Date: a year ago

Review №103

Rating: 1

Date: a year ago

Review №104

Rating: 5

In town to visit the grapevine mall and this location was not only convenient but clean and affordable. If you are a Hilton honors member download the app to have access to your digital key! Had a very comfortable stay!

Date: a year ago

Review №105

Rating: 3

Rooms are nice but our bathroom was not clean. It had dirt and hair on floor. Also found a dirty wash cloth in the shower left by previous guest. Carpets in common areas were dirty. Could be a great. Rooms: Big room.

Date: a year ago

Review №106

Rating: 5

Date: a year ago

Review №107

Rating: 2

Wifi didnt work, bed was hard as a rock, shower was broken, spent 30 minutes on hold to try to ask for help. Next morning i asked about free breakfast and got the eye roll and sigh action. N Rooms

Date: a year ago

Review №108

Rating: 5

By far, one of the nicest Hilton Garden Inns I have stayed at in the last several years. The rooms are adequate, not fancy, but certainly clean. I recommend the food and the bar staff 100%. Noah and Tattiana are great assets and take great care of their guests. Spent several months here, and highly recommend.

Date: a year ago

Review №109

Rating: 5

Great customer service. We got a great room looking towards the lake. Quick access to airport.

Date: a year ago

Review №110

Rating: 2

Cleane and perfect price but the front disk not nice at all .some of them disrespect not all

Date: a year ago

Review №111

Rating: 5

I had a great experience maile and Jody were excellent I had a few issues occur and Jody made sure to take care of me with no hesitation I will definitely be coming back and having another stay with the guys I don t look at this as a hotel anymore more like family 10/10 wouldn t recommend anywhere else

Date: a year ago

Review №112

Rating: 3

Room was really great. Service at the bar/restaurant was horrible. Slow service and not attentive when ordering. Received wrong order.

Date: a year ago

Review №113

Rating: 5

Excellent staff and the restaurant service was exceptional.

Date: a year ago

Review №114

Rating: 5

Wildest vacation ever!!!

Date: a year ago

Review №115

Rating: 5

Date: a year ago

Review №116

Rating: 5

Date: a year ago

Review №117

Rating: 5

Nice, nice hotel.

Date: a year ago

Review №118

Rating: 5

Everyone was very nice, the room was clean and fancy, We were close to everything we wanted to do, the pool was nice, everything was perfect for a little family get away.. Thank you!

Date: a year ago

Review №119

Rating: 5

Great hotel for just about anything. Close to all types of dining and minutes from DFW. Awesome friendly front desk staff. Only reason for 4 star service is the bar staff in the evening is absolutely ridiculous. The female bartender clearly had no customer service demeanor..period! Besides that great property!

Date: a year ago

Review №120

Rating: 5

Great Meeting Location!

Date: a year ago

Review №121

Rating: 5

Date: a year ago

Review №122

Rating: 5

Great exsperiance

Date: a year ago

Review №123

Rating: 4

Date: a year ago

Review №124

Rating: 5

Good Hilton quality, New property, in good shape.

Date: a year ago

Review №125

Rating: 5

Excellent hotel. Very clean and quiet And a bonus if you are an aviation lover! Rooms

Date: a year ago

Review №126

Rating: 5

Fairly new build. Very clean. Comfortable beds, nice pillows. My only complaint would be the barn door for the bathroom.

Date: a year ago

Review №127

Rating: 5

Date: a year ago

Review №128

Rating: 3

Clean, nice hotel. Front desk employee was rude upon arrival, but the other was very nice. Parking was full, we were tired and had to circle around for 30 minutes....not fun. We liked the hotel, but no free breakfast which used to be Garden Inns signature perk for Honors members. Many hotels to chose from in the area, wont likely return to this one.

Date: a year ago

Review №129

Rating: 3

Date: a year ago

Review №130

Rating: 2

There was no signage that indicated that the breakfast was not included. Breakfast was slightly nicer than usual, but the simple layout appeared to be like any other complimentary hotel amenity. The breakfast cost $40 for two, and I felt scammed. This colored my whole experience at the hotel, and I won t return because of it.

Date: a year ago

Review №131

Rating: 5

Date: a year ago

Review №132

Rating: 3

I chose this property so that I could charge the EV that I rented and its location. I arrived late my first evening needing to charge the car. I could not get it to work and tried all of the charging stations. I went inside to ask the woman in the front desk and she let me know that she had no idea about the charging stations. I have done this at other locations so I thought something was wrong with the car I rented. Then next morning I asked the woman at the front desk if the charging stations were working. Again, I was told that she didnt know anything about them, and then a man (employee) walked up and asked if I was prompted to pay via my phone. No, I dont own the car so I dont have an app for it. Yes, he replied, I have to pay for a charge. This was not communicated when I made my reservation for the hotel and I wasnt even given a chance to add the payment on my room. Very dissatisfied as I had to take extra time on my trip to find a location to charge the vehicle. Then I learned that coffee was from a machine and I had to pay for it. Again, Ive never been charged for coffee at a Hilton location and just felt like I was being nickel and dimed for all incidentals - definitely not used to that. And my status was not acknowledged at all, but Im not sure if that would have made any difference. I am in this area once a month but definitely will not be back to this property!

Date: a year ago

Review №133

Rating: 4

Stayed here for two days for a business trip. Very clean and in great condition as it is rather new. The service was a little slow for breakfast and night time drinks but I would stay here again for sure. The only thing that kept it from being 5 stars is the slow service. It literally took 3 people 10 minutes to get my receipt as only one person could get it from the register. Rooms: Spacious and new. Safety: Remote on side street, lots of parking and no riff raff near by at all.

Date: a year ago

Review №134

Rating: 3

Date: a year ago

Review №135

Rating: 2

Poorly Trained Management Unfortunately, the management, while somewhat friendly, is badly trained. After handling me a breakfast voucher, they charged me in the final bill. I called to have the breakfast removed ($12.00) and to request a revised invoice. They never followed up with the email. It took three more calls to get a new invoice. When it finally came, the bill had increased by $174! Called back again, and the person answering the call swiftly pulled up the rude attitude card on me rather than helping. Still waiting for the call to explain the overcharge. I will have to pass it to our travel personnel hoping they will sort it out and to save me time and grief. This made it a rather unsatisfying experience at this specific hotel. Other Services: The breakfast service is simply mediocre due to understaffing and lack of training. Awfully slow. If you are pressed with time, skip this service. The bar and restaurant are a little better and the lounge area is neat (the place is new).

Date: a year ago

Review №136

Rating: 5

I loved my room.nice layout and spacious. I used keyless entry and the TV had a personalized welcome message on screen...that was cool! Hotel has a restaurant and bar Vine 52. Before I got here I began looking for restaurants, because there wasnt an in hotel restaurant listed. Food and drinks: Vine 52 has really good food. They have a breakfast buffett but I ordered from the breakfast menu. TEXAS BREAKFAST TACOS SS Scrambled Eggs and Cheese, Fire Roasted Salsa with a choice of Potato or Bacon or Chorizo

Date: a year ago

Review №137

Rating: 5

Hilton Diamond for Life here. This hotel was outstanding. The hotel is exceptional clean, well maintained and has a nice new layout. Location is perfect of wanting to be relatively near stuff and DFW though you have to drive 5-10 min. Hotel staff is super nice, especially those who work breakfast. My only needs improvement observation is that the shuttle bus to DFW doesn t support early flights, busy starts running at 6am so maybe 8am flights are on the table if you have precheck and priority status. If not, be cautious chancing it. Breakfast as well since it starts at 7am on Sat and Sun. Hotel is near DFW and could do a little better supporting early morning passengers. Other than that, zero complaints (that wasn t really a complaint either). I ll stay here again. The stay was on point

Date: a year ago

Review №138

Rating: 5

Best hotel to stay in. Great oatmeal for breakfast

Date: a year ago

Review №139

Rating: 5

Enjoyed our stay. Beautiful place and super clean. Good area as well!

Date: a year ago

Review №140

Rating: 4

Date: a year ago

Review №141

Rating: 5

Very clean and modern feel to the entire hotel. Close to the mall and has an airport shuttle. Beds were very comfortable.

Date: a year ago

Review №142

Rating: 5

Clean rooms Great service Great people

Date: a year ago

Review №143

Rating: 5

Great place to stay, very clean rooms and loved all the amenties!

Date: a year ago

Review №144

Rating: 5

Date: a year ago

Review №145

Rating: 5

This is the best Hilton garden Inn weve ever stayed at. I am a diamond member and have stayed at hundreds of locations in the country. Demontric, D At the front desk and his teammates made our Stay so pleasurable, and the food was served super hot. This is the cleanest Hilton Ive seen in years. Highly recommend this location to anyone. 5 Stars.... Rooms: Super clean Nearby activities: Beautiful pool and clean workout facility.. Food and drinks: Breakfast was amazing. Try the egg white omelet. To die for.

Date: a year ago

Review №146

Rating: 3

Date: a year ago

Review №147

Rating: 5

It is a Hotel where they serve you well

Date: a year ago

Review №148

Rating: 5

Date: a year ago

Review №149

Rating: 2

Date: a year ago

Review №150

Rating: 5

Great stay at this location with my Hilton Garden Inn friendly staff and crew. Clean cozy large rooms with great bar and dining adjacent to the lobby area. Dinner, breakfast presentation and taste really delicious. I will definitely stay again when I travel to this area. The ambient lighting in the dining area just feels like a really nice restaurant. Thanks Hilton Garden Inn at Silverlake Crossings

Date: a year ago

Review №151

Rating: 1

The breakfast buffet is a joke! $18.99 for scrambled eggs, pots, and a pancake.. no way!! It taste terrible too! On the menu they have breakfast cocktails and don t serve them

Date: a year ago

Review №152

Rating: 5

Excellent staff and management. New facility, upgraded rooms and baths are nice.

Date: a year ago

Review №153

Rating: 5

Everything is thirty minutes away. Nice room, restaurant was good. Conferences here would be great but if you have to get out or youre meeting people for dinner, expect a drive with a lot of traffic.

Date: a year ago

Review №154

Rating: 5

New, clean and comfortable. Friendly and competent staff... decent food and great bar. Both unexpected... shared conference rooms with adjacent hotels. Very nice set up and so close to DFW!

Date: a year ago

Review №155

Rating: 4

Rooms: Very nice and clean rooms Rooms

Date: a year ago

Review №156

Rating: 2

The floor was disgusting the day we arrived. Day 3 I asked for a room refresh, no one came. No complimentary breakfast, breakfast is WAY overpriced. I left my purse in the cupboard in the room and they weren t concerned or in a hurry to help me locate it and return in. They charged me over $50 to get it back, through a different company so they didn t have any accountability to assist me. Not a good experience at all

Date: a year ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 5

Date: a year ago

Review №159

Rating: 3

The hotel facility and the room is great. However, their cleaning protocol is questionable. I stayed here twice. Each time I found somebodys hair left on the wall or the floor of the bathroom. The second time, I even spotted many stains in the bathroom (sink and floor) and around the coffee machine. I had to ask for a room change. The gym is nice and spacious. The mini store is next to the reception. The restaurant is just ok. The portion is huge. Theres not much choice with breakfast. I would go to a coffee shop, which tastes better and costs less.

Date: a year ago

Review №160

Rating: 2

The room does not have carpet and the hotel looks modern and clean, on the other hand I didn t like to stay at this hotel for many reason and they are: 1 - The room was supposed to have 2 queen bed, but it was smaller Than a regular queen bed and seemed like a full. 2 - They don t clean the room every day and even when we asked they didn t on the first day and in the second they left one of the bed behind messy. 3 - The bathroom has poor air ventilation and and they use a toilet paper as soft as a nail polish. They have shampoo, conditioner and soap on bathtub but since the check in the conditioner bottle was empty and even after complain no one refill. 4 - check in wasn t welcoming. The person on the front had a hard time to find my reservation. 5 - we stayed at the second floor with a ugly view of an abandoned moving truck, probably of the hotel owner. 6 - breakfast choices are very poor. Eggs with bacon varieties and it was very hard to find a healthy option. We had breakfast included in our rate, but the restaurant system didn t talk with the reception and in the first night they invoiced our room and had to open a ticket with the manager. Reception said he would call us, but never did, but we were not charged so far and he left vouchers for the next days. Also regarding breakfast, waiter were flexible in serving us toasts, fruits and milk (healthier choices that were not in menu) but they were so slow to bring in the table.. it robbed us almost one hour every day to take breakfast. Fruits were good, but one day they forgot bringing as they were slow we gave up waiting. 7 - on checkout there were no luggage cart available and receptionist said she would call us as soon one was available, something that of course she forgot and recognized it. 8 - the hotel does not have enough staff. Some are nice and smile, they try to help but they are limited. Things they requested for us never were made as I stated before and other half just walk as zombies and gave up trying. I chose this hotel because of the great reviews and the photos were nice, but it was a huge disappointment. I would avoid this hotel and the same 2 on the facility as they are from the same owner / management. This hotel clearly does not meet the minimum standard I would expect of a Hilton.

Date: a year ago

Review №161

Rating: 5

Clean facility. Great staff. Nice accommodations!

Date: a year ago

Review №162

Rating: 3

Date: a year ago

Review №163

Rating: 5

We were only here for two nights but our stay was perfect! The room was bright and clean and the staff was very helpful. We needed extra towels, a payment card change, directions and suggestions for food. The lobby was conveniently connected to the ballrooms so we were saved from the downpour that came during our company holiday party. Great experience!

Date: a year ago

Review №164

Rating: 5

This hotel was a great stay passing through. The location was quiet. The staff was very polite. The room were clean and well worth the stay.

Date: a year ago

Review №165

Rating: 5

Date: a year ago

Review №166

Rating: 5

Nice!

Date: a year ago

Review №167

Rating: 4

Date: a year ago

Review №168

Rating: 5

Date: a year ago

Review №169

Rating: 5

Date: a year ago

Review №170

Rating: 5

Modern rooms in newer hotel. Comfortable beds and well kept. Restaurant has a much larger menu and quality food compared to a majority of Garden Inns Ive frequented in the past, big bonus for me.

Date: a year ago

Review №171

Rating: 3

Poor room lighting Rooms: Go to motel 6 and save your money.

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 5

Rooms were clean and comfortable. I enjoyed my stay here.

Date: a year ago

Review №174

Rating: 5

Date: a year ago

Review №175

Rating: 5

Very nice 2 night stay. Rooms were clean and roomy.

Date: a year ago

Review №176

Rating: 5

My daughters and I had a planned girls trip. We enjoyed our stay and will book reservations here again.

Date: a year ago

Review №177

Rating: 5

A great experience, fresh rooms, fantastic staff and a shout out to the front desk folks who went the extra mile. Would recommend for international travelers needing a break close to DFW.

Date: a year ago

Review №178

Rating: 5

Clean and elegant experience! I enjoyed my dining experience, I loved the set up of my room and the front desk staff was incredibly helpful and attentive. Breakfast from 6am-10am and dinner is also available from 6pm-10pm(double check this)! So far my favorite Hilton experience 10/10 recommend!

Date: a year ago

Review №179

Rating: 5

I stay at Hilton properties all the time. But this was my first Hilton Garden Inn experience. The hotel is impeccable, clean and comfortable from the lobby to lounge to the rooms. I had the misfortune of developing stomach flu during my stay. They extended my check out as I waited for someone to come and collect me. I was so grateful for their kindness. When Im feeling better I must repeat my stay!

Date: a year ago

Review №180

Rating: 5

Front desk person spoke so fast seemed wasnt having a good day and wanted to be alone, checkout lady was so slow wasnt very computer proficient Safety: There was no safety lock/door stop on the door

Date: a year ago

Review №181

Rating: 5

Date: a year ago

Review №182

Rating: 5

Easy check-in and the rooms are large. I immediately noticed that everything was so clean and smelled fresh, no mustiness or other funky odors that hotels in the south usually have. The bathroom has a pocket door, which is a cool touch. Love the Kuerihg and the extra large TV. My husband didnt want to leave the room! I also appreciate the pull-down window shade in lieu of curtains, which effectively keeps the morning light out when you want to sleep in. Loved this place. Well be back next time were in Grapevine.

Date: a year ago

Review №183

Rating: 4

Date: a year ago

Review №184

Rating: 4

This is a nice clean hotel for this class. I liked it has a bar and on-site restaurant. The bed linens were good quality. The bed is comfortable. The pillows are nice and not flat. Spacious lobby. The service is good. Good area around hotel for walk or jog.

Date: a year ago

Review №185

Rating: 4

Date: a year ago

Review №186

Rating: 5

Date: a year ago

Review №187

Rating: 4

Room was clean and modern. Staff was pleasant. We did had a couple of issues during our stay though. The refrigerator door was left open so it was hot, using the microwave while tv is on will trip the breaker, and shower sliding glass door was loose.

Date: a year ago

Review №188

Rating: 5

Date: a year ago

Review №189

Rating: 5

Date: 2 years ago

Review №190

Rating: 5

Great place to stay on the East side of Grapevine. Convenient to DFW with free shuttle. No shops or restaurants within walking distance of the property but there are some nearby. The restaurant on prem is convenient, tasty, but somewhat pricey.

Date: 2 years ago

Review №191

Rating: 5

The Staff was Courteous & Professional, and the Entire Building was Spotless The only Drawback was that the Bar Close s To Early

Date: 2 years ago

Review №192

Rating: 5

Date: 2 years ago

Review №193

Rating: 1

The shower sputtered water. It was very hard to shower but you could fill the bath tub in a minute. I Asked front desk to fix and they didntdo anything about it.

Date: 2 years ago

Review №194

Rating: 5

Date: 2 years ago

Review №195

Rating: 5

This hotel is very clean and the room is huge. The receptionist is just wonderful. And the restaurant. I had the Belt salad with steak for dinner and the Texas Taco for breakfast.

Date: 2 years ago

Review №196

Rating: 5

Date: 2 years ago

Review №197

Rating: 5

We loved our stay here. The hotel is very clean and the staff were friendly and helpful. The English girl at the front desk and I believe it was Noah at the bar were exceptional

Date: 2 years ago

Review №198

Rating: 5

It was clean, the shades could be closed enough to be dark, room was a good size. The staff was amazing.

Date: 2 years ago

Review №199

Rating: 5

Date: 2 years ago

Review №200

Rating: 5

Good hotel

Date: 2 years ago