Chipotle Mexican Grill

Review №1

Rating: 5

Date: 2 days ago

Review №2

Rating: 2

Date: a week ago

Review №3

Rating: 4

Food is always great here. Service is hit or miss depending on the particular staff.

Date: a week ago

Review №4

Rating: 4

Date: a week ago

Review №5

Rating: 1

We order for deliver and our orders are never right. They are so expensive to receive items you don t want to eat. Today I order Barbacoa and got chewing gum, fatty steak.

Date: 2 weeks ago

Review №6

Rating: 5

Date: 2 weeks ago

Review №7

Rating: 5

Fabulous time, and I reallyenjoyed the freshly made to order foods.

Date: 2 weeks ago

Review №8

Rating: 5

Busy location. I always order online. My order is always correct and on time.

Date: 2 weeks ago

Review №9

Rating: 2

Two people ahead of me took over 20 minutes. Service was not friendly.. Customers aren t acknowledged or listened to

Date: 2 weeks ago

Review №10

Rating: 1

Do your workers always make their food with their purse on while off the clock??? I had an order I guess me waiting for 15mins while I watched her make her food knowing there were other orders before her I ain t even see her wash her hands smh I know it gets busy but cleaning the lobby should always be a thing and those spider webs in the doorways that have been there for a weeks . I m surprised the health department don t do pop ups around here nobody s accountable for cleaning these restaurants with integrity that s how people get sick

Date: 2 weeks ago

Review №11

Rating: 5

Date: 3 weeks ago

Review №12

Rating: 1

Food from this place tasted disgusting I could not even eat the meal ordered. The chicken looks sick I will never order here again.

Date: 4 weeks ago

Review №13

Rating: 1

They were out of steak an hour before closing and did not want to make more. They were also out of every other protein except chicken. Terrible service. Terrible atmosphere. 0 starts if possible, especially compared to other chipotles in the area.

Date: 4 weeks ago

Review №14

Rating: 2

Great food dirty kitchen & surroundings.

Date: a month ago

Review №15

Rating: 5

The food is very delicious

Date: a month ago

Review №16

Rating: 5

Food

Date: a month ago

Review №17

Rating: 5

Date: a month ago

Review №18

Rating: 4

Date: a month ago

Review №19

Rating: 3

Chipotle has been on a steady free fall since COVID. The food is great but the price and portions for said price is just out of control and just plain robbery at this point.

Date: a month ago

Review №20

Rating: 1

Order steak tacos with guacamole and pico to go and when I got back to work I had three tacos with nothing but guacamole and pico. I was charged for the steak tacos but received essentially dip.

Date: a month ago

Review №21

Rating: 5

Date: a month ago

Review №22

Rating: 1

Stingy as every chipotle is! I asked for extra cheese and sour cream after they gave me the tiniest portions. They rolled their eyes and closed the bowl, while I was asking for lettuce. Didn t give me any lettuce :/ (This used to be a good location but has gone downhill recently. Wont be returning here any more)

Date: a month ago

Review №23

Rating: 3

Date: a month ago

Review №24

Rating: 1

Food is not worth the price

Date: a month ago

Review №25

Rating: 1

Date: a month ago

Review №26

Rating: 5

Date: 2 months ago

Review №27

Rating: 4

Date: 2 months ago

Review №28

Rating: 5

Date: 2 months ago

Review №29

Rating: 5

Date: 2 months ago

Review №30

Rating: 4

Date: 2 months ago

Review №31

Rating: 1

The average serving size at this location is much less than what you can get at other Chipotle locations in the area.

Date: 2 months ago

Review №32

Rating: 2

It s always something at this location. Dirty kitchen. Dirty dining room. Just went in and was told we have no rice, and it will be a long time before we have some. Essentially made me feel like they just didn t want to help or work. I said ok well I will wait for the rice to cook, the employees said it s broke I said the rice is broken? She said the rice cooker, I said ok boil water? Just incompetent and it s a shame we have the worst chipotle in the area.

Date: 2 months ago

Review №33

Rating: 1

The young people working in this establishment have no clue about cleanliness. First time to the place I walk up to the counter and the guy apparently cooking in the back didnt realize people could see him. This dude was picking his nose and flicked his bugger towards the wall. I and 3 other people walked out . I will sending the video to the local news stations

Date: 2 months ago

Review №34

Rating: 4

Date: 2 months ago

Review №35

Rating: 5

Pretty good service, good burrito. Thank you Food

Date: 2 months ago

Review №36

Rating: 1

This is the worst chipotle by far. The food is nasty and the portions are child like. I got a bowl today and it was like I was eating straight salt with five little pieces of fatty chicken. Only advice I can give is go to a different location..

Date: 2 months ago

Review №37

Rating: 1

Usually the food is standard chipotle. However this time to start they did not include the free chips. Then add to the fact the the bowl was completely inedible due the amount of salt added to it while being cooked. So waste of money and time to go get it. Seems their quality is declining at this location.

Date: 2 months ago

Review №38

Rating: 5

Food was good, service was good.... both restrooms were completely out of toilet paper!!

Date: 2 months ago

Review №39

Rating: 5

Date: 2 months ago

Review №40

Rating: 5

Love love love the barbacoa bowl. Then grab those chips to scoop it with. Yummy

Date: 2 months ago

Review №41

Rating: 5

Date: 3 months ago

Review №42

Rating: 1

First of all I typically don t take the time out of my data to complain But after waiting 45 minutes to just be given 1/2 a bowl is wild. Let alone you have a cockroach hanging from the ceiling. No i did not eat my food because by the time i got home there was liquid everywhere and was to disgusted to eat it. Do better

Date: 3 months ago

Review №43

Rating: 1

Date: 3 months ago

Review №44

Rating: 5

Date: 3 months ago

Review №45

Rating: 1

Date: 3 months ago

Review №46

Rating: 5

Date: 3 months ago

Review №47

Rating: 2

Portions have shrank. Not worth visiting anymore.

Date: 3 months ago

Review №48

Rating: 5

The steak bowl was delicious!

Date: 3 months ago

Review №49

Rating: 5

Better than I remembered!

Date: 3 months ago

Review №50

Rating: 3

Ordered to go. waited about 12 mins passed pick up time, we order food at 10 am for pick up at 1045am. Food was good, sizes were normal scoops. to go staff could have been nicer. but not a bad experience.

Date: 3 months ago

Review №51

Rating: 3

I didnt like the place

Date: 3 months ago

Review №52

Rating: 3

Date: 3 months ago

Review №53

Rating: 5

Now days I order on the app and go in to pick up my order, so Im not there for the atmosphere. My favorite is the burrito bowl with brown rice, black beans, chicken, pico de gallo, corn, cheese and guac. In 18 years Ive virtually never been disapointed, it has been a trusted experience no matter what store Ive been to.

Date: 3 months ago

Review №54

Rating: 1

I have no idea if its any good. This is the second time Ive gone and both times, they had one person making the bowls. There was a line that was not moving, except people leaving who were tired of waitng. Other Chipotles have 2 or more people building bowls. Theyre was a kid standing at the register next to the prep area but was doing nothing. Not sure who the manager is, but they either need to manage their staff, or this Chipotles needs to find a new manager. I love Chipotles but I wont be back to this one.

Date: 3 months ago

Review №55

Rating: 1

They give very small portions. If asked to provide a spoonful they will count it as extra and charge you extra at checkout. Overall not worth it since the portions are so small unless youre a kid.

Date: 3 months ago

Review №56

Rating: 3

Got chipotle for dinner tonight. So I didn t get rice and my man through bowl was small so he asked if I can lil more protein that would be dbl, the guy that was helping never even mad eye contacts customer service horrible. I work in retail ok I would have gotten into trouble the way y all treated me

Date: 3 months ago

Review №57

Rating: 1

This is the first time I had a burrito at this Chipotle restaurant, and it got me so sick that I don t want to eat anything at this place or any other Chipotle. I used to love steak bowls at other chipotle restaurants, but after this horrible experience I m done.

Date: 3 months ago

Review №58

Rating: 4

Spacious dining area. Food was good.

Date: 3 months ago

Review №59

Rating: 1

This is the dirtiest Chipotle Ive ever been go...starting with the the fingerprints and dirt on the doors going in and out of the place...add the dirty tables and the garbage that people have left that we have to clean up ourselves...you never see anyone cleaning up...and worst of all, the quality and quantity is far below other stores...gross in the truest sense of the word and not one question about cleanliness in this survey...ugh!

Date: 3 months ago

Review №60

Rating: 1

The barbacoa must have been made yesterday, the portion size was small and mostly just fat. The building was also dirty. I thought the fall off of chipotle was all hype but I guess not.

Date: 4 months ago

Review №61

Rating: 4

Date: 4 months ago

Review №62

Rating: 1

Im visiting from California and my Mom and I went to eat here, so were about to order some food and we had to wait until they finished cooking and cutting up the meats, then, we go to sit down to eat and the dining room was so nasty that I had to ask the boy at the register for a cloth to wipe the table and he looked at me as if he didnt know what I was talking about... I was really shocked when I saw this mess bc every Texan has always said Texas is nicer than California, and the only thing I can say about Texans is, theyre very polite to their elderly, but when it comes to fast foods, these kids arent any different than our lazy kiddos. I wont be going back to this place again!!!!

Date: 4 months ago

Review №63

Rating: 3

Date: 4 months ago

Review №64

Rating: 3

Came in and the associates weren t the friendliest, was going to order queso and more items for my bowl but the lady making it closed the lid before I could finish ordering. Also ordered a second bowl that was barely half full. They gave the smallest portion for this bowl and it was barely half full, if i m paying $13 for a bowl I would like it to be more than half full.

Date: 4 months ago

Review №65

Rating: 5

Sister and mines favorite places! Always delicious Food

Date: 4 months ago

Review №66

Rating: 1

They be giving us bad portions! It s the liberals!

Date: 4 months ago

Review №67

Rating: 1

Multiple workers but only 1 helping customers. Gave me 5 tiny pieces of steak. Tried to charge me $1.60 for a side of lettuce. Edited to add that I did reach out to chipotle like they suggested and they did nothing, so there s that.

Date: 4 months ago

Review №68

Rating: 5

Date: 4 months ago

Review №69

Rating: 4

Who ever made my burrito tonight!!!! Thank you I m coming back for more. Thank you for this. This is a burrito of perfection. Food

Date: 4 months ago

Review №70

Rating: 5

Very good food

Date: 4 months ago

Review №71

Rating: 1

Small portions

Date: 4 months ago

Review №72

Rating: 2

Food given to cashier who walks off to make a few orders, then disappeared in the back. 6 minutes later she returned. Only two people working the line, she being the cashier thought it was okay to leave. I arrived at 11:20, 7 people ahead of me, I got my food at 11:46.

Date: 4 months ago

Review №73

Rating: 1

This is consistently the worst chipotle I ve been to. I come in semi regularly because side it s very close to my house and every time I expect the snail paced service to have gotten better and I m always wrong. If I stand in line I m waiting no joke 20 minutes while the staff completes orders at the speed of smell. Then I try ordering online to avoid this, and I still end up waiting 10-15 minutes past the time that the website says my order should be ready. Somebody needs to put a pep in these guys step. Beyond ridiculous.

Date: 4 months ago

Review №74

Rating: 1

My salads fell through and I lost them thanks to the team member not making a good enough seal of the lids

Date: 5 months ago

Review №75

Rating: 1

Extremely small portions

Date: 5 months ago

Review №76

Rating: 1

Date: 5 months ago

Review №77

Rating: 4

Date: 5 months ago

Review №78

Rating: 1

Wow! The staff was playing music very loudly in the kitchen. It was competing with the music in the restaurant. It s 2 PM. When is it ever been OK to be watching videos on your phone while you re working?

Date: 5 months ago

Review №79

Rating: 5

Date: 5 months ago

Review №80

Rating: 1

I told myself I would never come back to this chipotle once they started giving smaller portions, today I found myself back at this location and remembered why I no longer eat here. When I came in and began to order the young man taking care of me was extremely rude and was portioning like crazy. I understand he may not have control over the portions but what he was giving out was laughable. The surfaces were dirty and unkempt. I can t believe this place even has customers, you re basically going to this restaurant to be treated as an annoyance, have an employee give you a child s portion of food and have to clean your own table for $11.95

Date: 5 months ago

Review №81

Rating: 5

Update 4/2024: I was really hungry after a training workout. The barbacoa and brown beans, salad, brown rice, grilled red peppers really hit the spot. It was really delicious. 2021: We stopped going here when the company got political and the bacteria (company wide) hit. Clear throat. Well after a few years, I went back. The staff is very friendly. The place is clean. I order the salad bowl with beans, rice, veggies and pico. Very tasty. Good place for a quick healthy salad.

Date: 5 months ago

Review №82

Rating: 2

The staff seemed confused as to what their roles were, long wait times. The dining area was not clean, and the bathroom was so bad that i just held it until my next stop.

Date: 5 months ago

Review №83

Rating: 1

They barely put any meat

Date: 5 months ago

Review №84

Rating: 4

Date: 5 months ago

Review №85

Rating: 5

Date: 5 months ago

Review №86

Rating: 5

Great food

Date: 5 months ago

Review №87

Rating: 4

The interior needs an overhaul. The food and service was great.

Date: 5 months ago

Review №88

Rating: 5

I ordered online for pickup. Food was excellent. Fresh taste.

Date: 5 months ago

Review №89

Rating: 4

Date: 6 months ago

Review №90

Rating: 2

Used to be very good but no more. Severs cant communicate, guac starts to turn, rice is clumpy, and the portions are suddenly about half size. I still give the freshness a 3, being generous. But the worst things are the servers attitudes, as if its our fault they dont understand the difference between pinto and black beans, and the music so loud you cant hear yourself think. They used to turn it down if you asked, but today the manager Cynthia refused, and also refused to give us the number of hq. Dont worry, Cynthia, well find it. But we wont be returning to this location.

Date: 6 months ago

Review №91

Rating: 4

Date: 6 months ago

Review №92

Rating: 2

Honestly, been disappointed the last couple times here. For what it costs, they are stingy on the ingredients in the bowls and salads. Other Chipotle stores have generous portions, and cost the same. Also, the last 2 times here, doesnt appear the staff knows whats going on. Lots of confusion and orders wrong.

Date: 6 months ago

Review №93

Rating: 5

Date: 6 months ago

Review №94

Rating: 1

The cleanliness of this location is horrendous. Employees are shuffling through a mystery liquid mixed with rice, lettuce, and trash. The counter they wrap/prepare our food is piled in leftover food. I have been standing here for 20 minutes waiting on my to go order and no one has cleaned it once or sanitized the line. There are 10 people standing In line for to go orders. 10 PEOPLE. a customer tried to cancel her order and asked for a refund, the manager told the cashier they were bagging it right now. It s 10 minutes later and the customer hasn t received her food. This location is HORRENDOUS.

Date: 6 months ago

Review №95

Rating: 5

Date: 6 months ago

Review №96

Rating: 5

Chipotles is always a solid value. They re salsa verde is fantastic. We had dogs with us so we were able to eat on the patio which is why we chose Chipotles.

Date: 6 months ago

Review №97

Rating: 1

Date: 6 months ago

Review №98

Rating: 5

Good

Date: 6 months ago

Review №99

Rating: 5

Parking: It s hard to find one with three restaurants surrounding it. Food

Date: 7 months ago

Review №100

Rating: 5

Date: 7 months ago

Review №101

Rating: 1

Requested a bowl and before I could say what rice I wanted the lady serving me decided I wanted white rice. I then asked for pinto beans and she gave me black beans. I told her I wanted pinto and she said yeah and pointed at the black beans. Apparently they can t tell the difference between two types of beans. Place was dirty. Reminded me of why I don t come here anymore.

Date: 7 months ago

Review №102

Rating: 2

Second time ordering online where my order is wrong/missing items.

Date: 7 months ago

Review №103

Rating: 3

Ordered a burrito and another Sofrito bowl ant about 11:15 am in the morning yesterday. We reached there at 10:45 am when they opened the doors. We were after 4 customers. They made us wait for long as the dishes weren t ready ( my guess ) also after receiving we were told that they accept cash payment only. The food tasted differently as compared to other locations that I had tried before. I would avoid this location the next time. Vegetarian options: Black beans, Sofrito

Date: 7 months ago

Review №104

Rating: 5

Date: 7 months ago

Review №105

Rating: 1

We were there at three in the afternoon. Every table inside was dirty. Every table outside was covered with bird droppings and leaves. $27 for lunch for two and not even a clean place to sit. And yet there were six or eight people working behind the counter. But no attention paid to dining room. Coke was just water so we had to wait for them to change that out. With the dining room not being clean, it makes you wonder how clean the kitchen is. Communication is very difficult because of language barrier. I realize it s hard to get staff, but it makes it difficult for the customer. It used to be you could get some guacamole put on your dish, but now if you want even a small scoop of that, it s almost 3 dollars. Not likely to visit this location again even though it s in my hometown. Dirty tables are just inexcusable.

Date: 8 months ago

Review №106

Rating: 5

Date: 8 months ago

Review №107

Rating: 1

Dirty

Date: 8 months ago

Review №108

Rating: 1

Something is seriously wrong with rice. This is the third time i had undercooked rice. You feel like you are eating just grains. I used to love Chipotle, but can t stand it anymore.

Date: 8 months ago

Review №109

Rating: 2

The steak was so tough to eat! Dummy me even got a double of the steak!!

Date: 8 months ago

Review №110

Rating: 5

Liked the steak meat burrito.

Date: 8 months ago

Review №111

Rating: 5

Very good service

Date: 8 months ago

Review №112

Rating: 3

Date: 8 months ago

Review №113

Rating: 5

Date: 9 months ago

Review №114

Rating: 1

This is the worst Chipotle Ive been to across three different states. The employees here BARELY speak English. It took three different employees to ask my what I wanted before I even began ORDERING. Trying to communicate here is like scraping nails on chalkboard.

Date: 9 months ago

Review №115

Rating: 3

Date: 9 months ago

Review №116

Rating: 4

Date: 9 months ago

Review №117

Rating: 1

I don t own a smart phone. I could not order a quesadilla online. When I explained this, they refused to make me a quesadilla even though they had all of the ingredients to make it for me and it s on their menu. I m not only highly confused and frustrated that they refused a customer food at a fast food restaurant, but I m also hungry. Go to a different chipotle.

Date: 9 months ago

Review №118

Rating: 3

They advertised a picture of a Carne Asada bowl for limited time with a picture That looks really good for $12.45. I ordered it exactly how the picture was but yet they added another three dollars for the guacamole. Simply false advertising. It s not even about the three dollars. It s about the fact that they sneak it in without telling you. It s just underhanded and dishonest.. .

Date: 10 months ago

Review №119

Rating: 1

Foods good as always but the place is a mess

Date: 10 months ago

Review №120

Rating: 2

Date: 10 months ago

Review №121

Rating: 1

Date: 10 months ago

Review №122

Rating: 5

Excellent food.

Date: 10 months ago

Review №123

Rating: 5

Date: 10 months ago

Review №124

Rating: 5

Date: 10 months ago

Review №125

Rating: 3

Looks like people working. 1 girl filling order and cashing out everyone. All those people and she is the only one doing anything. What should have been 5 minutes turned into 20

Date: 11 months ago

Review №126

Rating: 5

Date: 11 months ago

Review №127

Rating: 1

The whole place was filthy. Every table and seat had food on it, the drink station was a mess, the floor was covered in food. Steak was like rubber. Will not be returning to this location.

Date: 11 months ago

Review №128

Rating: 1

Without a doubt this is consistently the worst chipotle location I have ever been to. I ve tried this location 3 times just to give them the benefit of the doubt and each time I m disappointed. Zero sense of urgency by any of the staff. Take out orders are completely mismanaged. Will never come back again. Save yourself the trouble and drive to another location

Date: 11 months ago

Review №129

Rating: 1

Date: 11 months ago

Review №130

Rating: 1

Service was horrible, and the food was not as delicious as it used to be.

Date: 11 months ago

Review №131

Rating: 3

Please, someone need to take their time to sweep and clean the tables and stack up the spoon areas and the napking. Everything I go there is very filthy, someone should be cleaning the tables. Lets work more on the sanitary area and the bathroom area. If yall dont keep up with sanitary, how I would know if they wash their hands to make our food. Please, please lets work on it.

Date: 11 months ago

Review №132

Rating: 1

Prob worst Chipotle out there. Supposubly the sweetest, the lady at cashier is the rudest hates her life person. They r running a fundraiser and they wont actually allow in anyway for it to be actually obtained. I would of had real food. Not the 1st time they r just totally nasty people.

Date: 11 months ago

Review №133

Rating: 5

Date: a year ago

Review №134

Rating: 1

Came in around 10:30pm to get some late dinner after a long day of travel. Pretty sure there was no manager there. The place was chaotic. Most of the food containers were close to empty, the cheese that went on my burrito was scraped off the bottom, so did not get much. I understand it was close to closing, maybe they decided not to make any more food even though there was a whole bunch of people coming in behind us. The counter was an absolute mess with bits of food everywhere. Ive been to lots of Chipotles, and this one didnt smell very good either. The girl who made my burrito seemed to want to be anywhere else but where she was, and had a piss poor attitude. She overstuffed the first attempt at a burrito and then went and got a second tortilla, and she just dumped out the contents of the original one onto the new one. The burrito that I ended up with was very small. Probably the smallest burrito Ive ever had from Chipotle. My wife asked for the corn salsa that was out at the counter, and the girl seemed rather put out that she was going to actually have to go get some more. The whole place was a mess. The cook in the back was on his phone. The kid at the counter was a little more helpful. He ended up getting me the queso blanco dip that the girl seemed to forget. I get it, its late at night, people are tired and they want to go home. But the place is open until 11:00 p.m. The whole experience was just weird and disappointing. Honestly would have gone somewhere else if I hadnt been so hungry and it wasnt so late. Definitely wont be coming back though. Would have had a better experience just getting a frozen burrito at a convenience store. Food probably would have been safer too.

Date: a year ago

Review №135

Rating: 1

I have been waiting for a while to make an evaluation - just to see. It is my humble opinion things have changed here very much since Covid started. Just now, I walked up from the side hallway, and met a man stepping up in line, but he very courteously told me I could go ahead of him - There was a question who actually arrived first. The man was very friendly and kind, so I accepted. It was the low time of day- so, workers were few. But the man doing the meat in the back was watching - and he BARKED at me saying That Man Was In Line First!! The man in line and I had had no altercation- we were not wrestling each other to the ground- But the worker was just... frankly he seemed mean. A vaguely similar thing happened a week ago with another worker there. And there have been other incidents with workers being rude - all since the employee change-over from Covid. Before Covid, the entire team was (imho) Awesome. If I am the common denominator in all this, I do very much apologize. But I dont know how to make this better.

Date: a year ago

Review №136

Rating: 4

They need more help.

Date: a year ago

Review №137

Rating: 4

Ok, if you are seeking authentic Mexican food, this isnt it. If you are seeking a Mexican-ish type of healthier fairs, they got-cha. Tasty and wide variety of choices. Fast service usually with a smile. Price is pretty much in keeping with the inflationary times but you sure get a lot of good tasting, healthy food. Vegetarian options: Yep, if youre a vegan you can eat here, my youngest daughter love it.

Date: a year ago

Review №138

Rating: 5

Date: a year ago

Review №139

Rating: 5

Fast employees, busy store.

Date: a year ago

Review №140

Rating: 1

Placed two orders online and someone with the same first name as me must ve placed an online order at the same time. They gave one of my two orders to the other Peyton before I got there and it took them another 20 minutes to get the correct order to me. Meanwhile, my second order is sitting in the car getting cold and everyone in line is continuing to order food and pay for their food while the staff continues to ignore me. The entire point of ordering online is to save time and I ve now wasted time AND am taking home a cold dinner.

Date: a year ago

Review №141

Rating: 1

The waits for the orders are long, more than 30 minutes to deliver an order and the only thing they say is that you have to wait because they only have one person in preparation, the manager has no control over the workers, they spend it playing and we all walk with busy time.

Date: a year ago

Review №142

Rating: 5

Excellent place, very good atmosphere and service

Date: a year ago

Review №143

Rating: 1

Found plastic debris in my sour cream. Sent messages to the customer service link and got asked to send screenshots of a receipt which the store didn t provide since it was an online order or a screenshot of my bank statement which won t be updated for a few days. Rather than make things right, Chipotle is making me jump through hoops while this unfoodsafe location allowed literal trash to end up in my food. I ll certainly never go to this location again, and given Chipotle s corporate response, it s highly unlikely I ll ever visit one again.

Date: a year ago

Review №144

Rating: 1

I asked for double meat and the girl put maybe a quarter of what she put the first time and when I brought it up she gave me an attitude. Short brown girl.

Date: a year ago

Review №145

Rating: 1

Management is doing a terrible job leading this team. Waited 15 min in line to get we re out of chicken and an employee staring at me with no solution. It was exactly 12:15 on a Monday. You guys didn t know you d need chicken?? Moral seems low. Tables are mostly visibly dirty. I feel like a team of 6 ppl could be led to do better. Quality of food was subpar. Chipotle, please address the issues at this location.

Date: a year ago

Review №146

Rating: 1

Date: a year ago

Review №147

Rating: 5

Al pastor is juicier and spicier here than at any other Chipotle in or around Austin, and they serve ample portions for each ingredient, allowing for a hefty meal!

Date: a year ago

Review №148

Rating: 5

The food was great as always, the employees were extremely fast at putting together my carnitas bowl. There was barely any wait and basically no line. No complaints!

Date: a year ago

Review №149

Rating: 1

Ordered food for pickup. 20 minutes late and still waiting. I could have waited in line and ordered 3 times by now and had my food.

Date: a year ago

Review №150

Rating: 4

Date: a year ago

Review №151

Rating: 1

This chipotle never opens up on time. Doesn t even apologize when they open the door. Finally they opened up and then had to stand in line without even being acknowledge for some time. Nobody had a smile on their face. Where do they find these people? Talk about a mood changing experience.

Date: a year ago

Review №152

Rating: 1

Overall just terrible. They couldn t make my son a regular size quesadilla because I have to order that particular item online. How ridiculous is that. I m standing in line already why do I have to order online when I m standing right here to order now. Staff was rude and didn t seem to care at all about the inconvenience it caused me. The food is not even that good. They charge an arm and a leg for sub par food. Tables were all dirty and and sticky and it wasn t even busy at all. This will be the last time I eat at Shitpotle. Do yourself a favor and eat somewhere else. This place is a dump

Date: a year ago

Review №153

Rating: 4

Great for dine in but takes to long for take out.

Date: a year ago

Review №154

Rating: 1

This being my second complaint I would like a manager or franchise email me. After placing an online order and picking it up at the proper pick up time, I took my meal home only to notice that the extra meat burrito that I ordered was skimpie (lacking the right amount of chicken). Not only that but the extra tortilla I ordered was missing from the meal. Having previously been employed by a chipotle store I knew the exact weight that the chicken that should be placed on all orders however even with me ordering extra chicken I was still concerned with the little amount served. Having weighed my portion with a scale it was sill a whole 5% under the amount of chicken that regularly comes on a burrito ( keep in mind I ordered extra chicken)

Date: a year ago

Review №155

Rating: 1

Date: a year ago

Review №156

Rating: 1

EVERY TIME I order online the ladies making the order seem to not know what the word EXTRA mean. I should NOT have to place my order in person to make sure I get extra rice and beans. Today I ordered 3 tacos which feels like I had one taco with two extra tortillas on the side. I also ordered queso and chips and my queso was barely filled half way. SERIOUSLY?!! SMH!! Freakin ridiculous!! So far this the only location I have this issue with. Do better!! Annoyed!

Date: a year ago

Review №157

Rating: 5

Date: a year ago

Review №158

Rating: 2

This restaurant needs a thorough and frequent Deep Clean!!! Ive come here for years & it has Never been clean!!

Date: a year ago

Review №159

Rating: 1

Im a person of 2nd and even 3rd chances. These folks who were making my burrito assumed that I dont speak Spainish. They were giving me obvious half scoops. The reason i know this was because how they served the gentleman before me. When i asked for full scoops, they began taking amongst themselves, cursing me in Spainish. Its was a very racist. Should I visit again, I intend to video document my experience.

Date: a year ago

Review №160

Rating: 1

don t bother ordering extra seems like they don t know what extra portions mean

Date: a year ago

Review №161

Rating: 1

They always get online orders wrong, and give you less than they are suppose to. When you ask for the appropriate amount, its an extra charge. I love Chipotle, but this is the worst store Ive been to in the U.S. Unfortunately this is the closest one to where I live. Oh, and they claim you cant talk to a manager because they only speak Spanish.....really?

Date: a year ago

Review №162

Rating: 1

Rude, unprofessional staff

Date: a year ago

Review №163

Rating: 1

Ok, I am upset and hurt, and wondered if anyone else has had the same experience. I went to the Chipotle in Georgetown on Austin Avenue and ordered a burrito and a bowl. The Hispanic man in front of me ordered two burrito s. His burritos ended up being so full (not a lot of toppings) that they ended up having to get another shell to wrap his up. Mine on the other hand were very small. No where near full scoops. I asked if I could have a full scoop of rice and the lady responded in Spanish, another white person wanting extra food . While rolling her eyes. I was shocked to say the least! She clearly didn t think that I understood Spanish! I got to the register and the guy charged me extra for a full scoop of rice! I paid and then asked to speak to a manager. I was told that the shift manager doesn t speak English and would have to get a translator to talk to her. I said nevermind, because I am self conscious about mispronouncing some words and just left. I felt completely out of place and uncomfortable. I have never been treated so racially biased before! What a horrible experience! Shame on them for treating people differently based upon skin color!

Date: a year ago

Review №164

Rating: 1

This is the worst location I ve ever been to. I worked at chipotle years ago & know how much a full scoop is.. the scoops that this location gives you is ridiculous. I ve also seen many complaints on Facebook groups about this location with the same issue and terrible customer service. My issue is, I m not going to spend $10 for a chicken bowl where they give me not even have a spoonful of chicken. I suggest a different location because management does nothing for their customers here!

Date: a year ago

Review №165

Rating: 1

Ordered the steak bowl and asked to pick up at 2:00. When I arrived there at 2:02, the order was not ready, and there was no single person in the line waiting. I waited another 4 minutes to get the food, but realized later it is totally wrong food in the bowl

Date: a year ago

Review №166

Rating: 1

Place a order online chicken and fajita veggies quesadilla, a side of sour cream. The order was just cheese and very little chicken. The team lead or manager remade the order with a attitude. I asked for my sour cream that they forgot. She had a attitude like I was lying. Never again save your time and money. The food had no meat my second time. The bowl was the same no meat.

Date: a year ago

Review №167

Rating: 5

Date: a year ago

Review №168

Rating: 1

Chips were stale, the cashier argued with me that I ordered double meat until the line person came, and told her otherwise. They kept having to unwrap and rewrap my burrito to make sure they charged me for what I ordered. Then they were out of all of the lemonade flavors. The condiment /drink section was super sticky and unclean. They also had tiny servings of meat... stingy and double charging...

Date: a year ago

Review №169

Rating: 1

Literally everytime (or every other) I go in, I ask for plain white rice as I m allergic to cilantro and they make it seem as it s an inconvenience. That s very disheartening to people with allergies and I hate that it s always a struggle to just get plain white rice.

Date: a year ago

Review №170

Rating: 1

They didn t have cheese

Date: a year ago

Review №171

Rating: 5

We love our Chipotle! The food is great! The service is exceptional! Its a fun place to go! They can accommodate special diets too. Its one of our favorite places!

Date: a year ago

Review №172

Rating: 5

Date: a year ago

Review №173

Rating: 1

I changed my mind from crispy shell taco to flour tortillas, girl gave me the look and said whatever under her breathe. Really over something so simple. Go back to the back and wash dishes if your going to be rude and disrespectful in front of the customer. If you change your mind at any point on the service line, beware of this employee. Tattoo on her neck.

Date: a year ago

Review №174

Rating: 5

clean and fresh

Date: a year ago

Review №175

Rating: 3

Date: a year ago

Review №176

Rating: 1

For people that deliver for Chipolte, door dash, uber eats, etc. Ever notice your order is NEVER ready and there is like 5 people standing around not doing anything? Horrible and lazy Im declining anything for them.

Date: a year ago

Review №177

Rating: 1

I was dining in and asked for a plate this girl handed me my food and put it in my hand at the register. And asked if I needed anything else. Slightly had an attitude, felt disrespected to be honest.

Date: a year ago

Review №178

Rating: 5

Date: a year ago

Review №179

Rating: 4

Consistent with expectations

Date: a year ago

Review №180

Rating: 3

Serving sizes are way too small even when ordering double meat and extra rice in bowls on takeout order. Especially after paying for the extras.

Date: a year ago

Review №181

Rating: 1

I was there 15 mins before closing time and the doors were already locked. Really don t understand what s the point of having a specific schedule. Went out of the way, thinking this location was open.

Date: a year ago

Review №182

Rating: 5

Date: a year ago

Review №183

Rating: 4

Date: a year ago

Review №184

Rating: 1

Dont order online. You will get a burrito half the size and the same price and then the employees will be rude and blame you. I placed our burrito next to someone elses normal sized one to show you the difference.

Date: a year ago

Review №185

Rating: 1

The workers are so disrespectful and the portion of food, they don t fill the spoon. Chipotle back home makes you feel at home.

Date: a year ago

Review №186

Rating: 1

Waited outside for 15 min 10:45am until 11:00 am. Multiple customers waiting. Only opened the door because one the others waiting knocked. Worker came out to tell us they were only accepting online orders. No sign at door or anything telling customers that. Will never come back to this location.

Date: a year ago

Review №187

Rating: 4

Date: a year ago

Review №188

Rating: 1

This is beyond the worst service I have ever experienced at Chipotle! The kid taking my order wouldnt even let me talk as I tried to order and when I asked him to change my bowl ingredients because they were wrong, he got upset! He literally walked away as he slammed the bowl in the trash. When he continued to serve me, he was arrogant and dismissive as he asked me for my order (yeah yeah what next?!). The only reason I still bought food here was because I was starving and I love Chipotle but NEVER coming back to this one!!!!!!! The manager Karina was of NO help either!!!! Oh, they had like 10 people waiting for their online orders too......horrible service!!!

Date: a year ago

Review №189

Rating: 5

Yeh

Date: a year ago

Review №190

Rating: 4

Date: a year ago

Review №191

Rating: 1

This was one of my favorite locations of Chipotle until today. I ordered the veggie burrito bowl and asked for an extra scoop of black beans. Usually I get that way but there is no charge. Today they suddenly said that there is an extra charge for the extra black beans. I don t mind paying but what bothered me most is that the lady who was making my burrito bowl didn t let me know there was a charge before adding the scoop of black beans. She acted as if it was free and then went to the counter and told I ordered an extra so there is a charge. Shouldn t you first be asking your customer if they are okay with paying extra? Before adding I think it would be courteous to let them know there is an extra charge. After adding letting me know is like cheating me. I can t ask to throw the bowl away again because I didn t want to waste food. Sneaky approach to get extra money for the bowl. I didn t appreciate that at all.

Date: a year ago

Review №192

Rating: 3

This place has gone downhill. The chicken is burned on the edges. Everytime I go(and I go quite often) there is different employees. Rice and beans are cheap, why do they need to hold back on packing that bowl or burrito . I can only give 3 stars until they improve customer service and better portions.

Date: a year ago

Review №193

Rating: 5

I eat here often. Food is good as well as the service

Date: a year ago

Review №194

Rating: 5

Date: a year ago

Review №195

Rating: 1

I placed my order online. They left out the lettuce, pico, corn, guacamole, and cheese for my orders. I just don t understand how they could miss half the ingredients? Long story: It was supposed to be ready at 5:30. I arrive at 5:40 and it s not ready. No big deal, she said they were still making it. At 5:50 I asked again and she realizes that perhaps they handed my bag to someone else awhile ago. They remake my order. I get it at 6:00. Not happy about it being 30 minutes late, I was still completely polite. I walk to my car and for some reason decided I should check the order before taking off. Both orders were wrong. They left out the pico, lettuce, corn, guacamole, and more for both bowls!! I was so frustrated. I went back in and they remade my bowl. I checked it before leaving and one order they still left out the cheese. But, really 45 minutes late. I will NEVER online order here again.

Date: a year ago

Review №196

Rating: 2

Need to work on customer service.

Date: a year ago

Review №197

Rating: 1

So odd had 4 people waiting outside for close to 15 minutes. Instead of letting customers know they were running behind, they remained closed without a word, clearly staffed.

Date: a year ago

Review №198

Rating: 1

I m so disappointed food was a joke never again . I ve never been more unhappy with a so called restaurant .

Date: a year ago

Review №199

Rating: 2

They serve very less quantity for the bowls and they don t even pack the food properly.

Date: a year ago

Review №200

Rating: 5

Date: a year ago