Carriage Homes on the Lake

Review №1

Rating: 1

I am have been calling with no answer or call back and I am owed $693.57 in credit that was supposed to be delivered by check and nothing has been solved and no one has given me an update to when this could be solved. My move out date was a month ago it should not take this long to deliver a check.

Date: 2 weeks ago

Review №2

Rating: 1

I scheduled an appointment for a tour one week prior. I received notifications for the tour. Upon arriving, there was no one at the office, no nothing, no one answered phone. Warning, this is what to expect. Im so glad this happened to me because this place looks horrible.

Date: 2 weeks ago

Review №3

Rating: 1

No one showed up at the leasing office for our scheduled tour. We waited an hour, called, and heard back from no one.

Date: 2 weeks ago

Review №4

Rating: 3

I was very blessed to bee one of the first resident to phase 2 when the pool was under construction ... 2 weeks later pool open right before summer 2022! Everything was perfect until this new team of management came and destroyed our community peace freedom loving and respectful neighborhood!! Please if its not broken dont fix it and treat us like were 5 telling us what to do or how we should live because ur new ways is not better!! Leave everything alone because ur new ways is not a improvement to this community!! Making everybody miserable WHEN WE HAVE TO PAY A ARM AND A LEG FOR RENT NOW WE CANT EVEN BREATHE! STOP THE MADNESS! WE YALL ARE DOING TOO MUCH WERE ALL MOVING Out! The pool was never closed ever!

Date: 2 months ago

Review №5

Rating: 5

Rose is one of the best representative that you can ask for. She went out of her way to make sure your get what you needed, very prompt response to all our requests. The place wonderful, clean and very safe.

Date: 2 months ago

Review №6

Rating: 2

Pool is either green or closed. Pool has been closed partly June-July 17. I called the health dept. failed 2 health inspections still closed.

Date: 2 months ago

Review №7

Rating: 5

Kristin is outstanding,As a tenant, I have been thoroughly impressed with her exceptional service and dedication. Kristin has been incredibly supportive and responsive, always ready to address any concerns or questions I have. Kristins professionalism and efficiency are truly commendable. She handles all maintenance requests promptly, ensuring that issues are resolved quickly and effectively. What really sets Kristin apart is her warm and friendly demeanor. She goes out of her way to make tenants feel welcome and valued. Thank you, Kristin!!!!!!!

Date: 2 months ago

Review №8

Rating: 4

Ive lived in this community for a couple of years and have encountered several issues. Despite consistently reporting problems with plumbing and parking, its taken a while for action to be taken. However, Rosa has been exceptionally helpful and proactive in finding solutions and following up on these issues. I wish more staff members shared her dedication and enthusiasm.

Date: 2 months ago

Review №9

Rating: 3

The apartment is relatively peaceful. I ve been here a year in the phase 2 buildings and like it for the most part. Christine in the office is amazing, she s so friendly and always willing to go above and beyond to assist. I think that the management should upgrade the gym, and that the gym/leasing office area should have more light as this place is deserted, and feels feels unsafe at nighttime.

Date: 2 months ago

Review №10

Rating: 1

The leasing office staff are highly inefficient.The pools are unhygienic and do not meet luxury standards.

Date: 2 months ago

Review №11

Rating: 1

I was an applicant on September 28, 2023 at this property. I toured and specifically applied for unit 618 in a brand new building and it was supposed to be ready the next week or two. Had been waiting three weeks and staying with friends. Was approved and found out by showing my daughter where we were supposed to live that they let someone else move into the unit I applied for and switched me to 617 without telling me. 617 (also brand new) already had some sort of damage that needed to be repaired and they said Id be able to move in shortly. By mid-November, these repairs still were not finished?!?!?! At this point I had been paying for a hotel for 3 weeks and I ended up finding somewhere else to live. I was promised a refund by the manager Michelle for $300 for my applicant and admin fees. By December she said it had been processed and to wait a few weeks for the check. Went there several times, called, emailed, empty promises to give me my refund. I even have in writing from Michelle that she had already sent in the request for my refund and she was surprised I hadnt received it. In March the former assistant manager (at this point the manager) Rosa took down my address and supposedly requested the refund again. Same deal in May. None of the staff are the same from when I originally applied, but it was Rosas first day when I went in to complain that they switched me without telling me. Cost me over $2000 for a hotel bc I was supposed to have a place to move in early to mid-October and I had stopped looking elsewhere. $300 is the least they can do for such deception.

Date: 2 months ago

Review №12

Rating: 1

The lease office has consistently failed to address our issues or show any genuine concern. They make empty promises and are generally unprofessional. I strongly advise against using their services. NOT recommended!!!

Date: 2 months ago

Review №13

Rating: 5

Mrs. Rosa Barrera was extremely helpful in resolving an issue I had with parking, she really jumped through every single hoop one could imagine that they would have to jump through. The team at the office is very wonderful! 5/5 would

Date: 3 months ago

Review №14

Rating: 1

Rosa and Christine are both horrible and should be fired, no customer service at all

Date: 4 months ago

Review №15

Rating: 5

Kristyn with the leasing office has helped me out a few times now with things and each time has managed to resolve the issue within a day of reporting incidents. Ive lived here two years and appreciate the support from the office Ive received

Date: 5 months ago

Review №16

Rating: 5

I NEVER been disappointed sense I lived here the office STAFF are professional and friendly always greeting you with a Smile I love my apartment.

Date: 5 months ago

Review №17

Rating: 5

I had a great experience with Kristyn leasing my apartment. She was very informative and professional and made everything easy. I would definitely recommend this place and leasing from her.

Date: 5 months ago

Review №18

Rating: 5

Rosa was great,she was always nice 5 star s to her

Date: 5 months ago

Review №19

Rating: 1

Roaches nonstop. The leasing office is full of the most useless people I have ever met. The pools are nasty and far from luxury. Gym is never cleaned. Bathrooms are missing light fixtures for years. Nothing gets fixed in a timely manner. I know of multiple residents that left due to poor maintenance. Avoid this place like the plague. The leasing office is a revolving door of lazy employees.

Date: 6 months ago

Review №20

Rating: 1

The absolute worst place to live ever! In all my 51 years of life, I have never experienced a place so horrible and people so ignorant as this leasing office I lived here for 3 years and it s only got worse some of the most stupidest, incapable of doing their job leasing office ever!

Date: 6 months ago

Review №21

Rating: 3

Been here a month going on 2 months and I love my apartment . Only reason I m giving 3 stars is because my building (600) ALWAYS has dog poop every where sidewalk/grass. Dog owner never picks it up one day pop was on the sidewalk very disgusting . I ve witnessed with my own eyes owner letting his dogs poop and didn t pick it up . Other than that the community and apts are very nice I would ve rated it a 6 star if the poop wasn t so bad .

Date: 6 months ago

Review №22

Rating: 5

Aaliyah L. Helped me out today she was very professional and patient with me today.Totally recommend this apartment and very helpful.

Date: 6 months ago

Review №23

Rating: 1

Called for information and the first lady was talking and then the hold music came on then hung up. Callback and the agent Silva answered the phone like she was annoyed. Please hire people that are people centered for your property I was a potential prospect but the way they spoke to me told me everything I needed to know about the snobby entitled office staff. Go some where else that appreciates people and their money not folks that just work to build their ego.

Date: 6 months ago

Review №24

Rating: 1

I lived here from March 2022 to March 2023. No complaints. Fast forward to late January 2024, I get a notification about a report on my credit. Its a balance owed from here. I called all February leaving messages for the property manager Michelle to return my calls. Late February Rosa gave me the email for Michelle, I emailed her trying to see why no one contacted me in regards to the balance. No response, at this point its expected. Shes clearly not the best at communicating. I called again and Rosa finally emailed me the breakdown of the balance they claimed I owed. The information is incorrect, which is probably why Michelle wont speak to me. I provided the correct date of when I moved out to Rosa via email with proof. She claimed she was going to speak to Michelle and call me back, didnt happen. Falsely reporting a debt is shameful. So now Im going to seek legal counsel since they are aware of the inaccurate information and wont do anything about it. Crazy part is they confirmed my phone number and email in their system but no one contacted me about the balance. Hopefully they get better management and stop reporting false information.

Date: 6 months ago

Review №25

Rating: 5

I would like to thank Rosa Barrera for the support at Carriage homes provided exceptional assistance throughout the renting process, ensuring a smooth and stress-free experience, from prompt responses to accommodating scheduling and guiding through paperwork, ultimately helping me secure the apartment of my dreams.

Date: 6 months ago

Review №26

Rating: 5

Had a wonderful experience touring with Aaliyah. The minute I walked in it felt inviting and at home. Aaliyah toured me around the property and it s very beautiful and maintained. She is very knowledgeable, friendly, and answered all my questions regarding the leasing process. She called me to give me updates on my application and any steps that needed to be done. I can t wait to call this place my home.

Date: 6 months ago

Review №27

Rating: 1

Management ultimately makes me give these nicely renovated apartments a 1 star!! I love my apartment and I enjoy living in it but I ultimately chose this apartment complex because my friend was promised to receive a 1k referral fee. Everything went well but fast forward to 6 months now and my friend never got the referral money. We spoke to the office many times about this and the lady we spoke to just kept giving us excuse after excuse. And fidgeting with her computer. Just showing us our lease and speaking nonsense. Ultimately she said the paperwork was lost and we should have had the paper work. Keep in mind they never gave us any copies!!! On top of that my friend who has been living there for the same time was also told her information was not in the system. So tell me how the negligence of the office and them losing our paperwork is our fault. A lot of false promises and they try to come up with any excuse to put the fault onto the resident. Stop making false promises about referrals if your not gonna keep them. It s that simple. I haven t had issues with the new gate system but it s funny how for 6 months they advertised that it was a gated community but the gate never worked and now people are having issues with it and cars are getting towed. Lovely apartments but there are roaches. Move in if you expect not to have to ask management for anything. The community is also nice. I haven t had any major issues with neighbors.

Date: 6 months ago

Review №28

Rating: 5

Date: 6 months ago

Review №29

Rating: 5

Such a great area and I love my apartment, the floor plan is great. And Aaliyah is the best!! She s responsive and always answers any questions I have. 10/10

Date: 6 months ago

Review №30

Rating: 5

Living here has been one of the best experiences ever. The main reason is because of Aaliyah (Leasing Consultant) at the main office, she will assist you with ANY of your needs. She has honestly made my experience here all the much better, and it helps me feel at ease that they ve brought such a good person to help us residents. I m proud to call Carriage Homes on the Lake my home!

Date: 6 months ago

Review №31

Rating: 5

Ms Aaliyah gave me a tour since I am planning to relocate from Austin. I am 100% sold!!!

Date: 6 months ago

Review №32

Rating: 5

Thank you Aaliyah for the great customer service and helping me through the process!

Date: 6 months ago

Review №33

Rating: 3

Date: 7 months ago

Review №34

Rating: 5

Since day one of moving into Carriage Homes on The Lake , has been One of the Most exciting stay, to call home...not to mention the Assistant Laeder; Rosa Barrera , she makes living on the Lake just like Home Sweet Home ....Love our Rosa

Date: 7 months ago

Review №35

Rating: 5

We ve been living here for almost three years and we ve seen a few management companies transition here. We had a major issue with our renewal process that started to escalate into a heated discussion because a lot of emotions get involved when your home has come into question, with very little time for a plan B. The ladies in the leasing office (Michelle Guerra and Rosa Barrera) were the Supermodels for customer service. They allowed my wife and I to express our problem, then allowed us to calm down, then they expressed that they understood our grievance, and told us that they would do everything to help us and will work for us. They got to us in less than 24hrs. With complete resolution to the issue. And because of their excellent service and attention to our needs, we have definitely renewed our 3rd lease here! We really appreciate Michelle and Rosa, for making us feel like we truly mattered!

Date: 7 months ago

Review №36

Rating: 1

My first impression as I attempted to reach to the office was not a good one. I would hate to have to deal with this type of customer service living here. I called just to inquire about their property and it seemed as if it was a bother to answer any of my questions. My initial concern or red flag was when I had to ask what their name was as the caller. My approach to the conversation was very friendly which wasn t reciprocated by the office staff on the other line. I just refuse to spend my funds with rude and inconsiderate individuals.

Date: 7 months ago

Review №37

Rating: 1

Never rent these apartments!!! When I left they sent me to the creditors even though I paid everything I was supposed to pay them. Every time I call them they say I dont owe them anything yet they have reported me to the creditor. Worst staff I have meet in my whole life.

Date: 8 months ago

Review №38

Rating: 1

This new apartment have a lot of roach, I reported many times but the office doesn t help no recommendations to solve problems. If I can give 0 star I will give 0!

Date: 8 months ago

Review №39

Rating: 1

Very unprofessional management Never answer the phone Doesn t give updates on applications status Management doesn t know how to properly run an apartment complex

Date: 8 months ago

Review №40

Rating: 1

I have lived here since 2019 in two different townhomes and I have seen the staff change COUNTLESS times I don t even know who manages the place anymore. I went in and spoke to a man named Ricky about moving out of my current townhome and into an apartment which is a transfer and he said he d let me know what he can do in a day or two well it s been a week and I have called multiple times and left a voicemail and emailed both Ricky and the leasing office itself and no one seems to care to get back to me after I have been a loyal resident since way before the apartments were even built. Had to endure all the loud commotion daily of them being built across from me but I never said a word and I have always paid my rent on time in all the years I have lived here. It s a shame they don t want to take care of the people who have been living here the longest I m sure they d rather have new residents moving in and out and make more money that way. I have never left a review like this ever but I m heartbroken that a place I have called home for so long won t even give me the time of day.

Date: 9 months ago

Review №41

Rating: 5

Amazing place to live in. Michelle the Property Manger is very nice and professional, always going above and beyond to meet the people s need.

Date: 11 months ago

Review №42

Rating: 5

DJ and Crystal were all super nice and helpful! Thank you so much! Definitely will refer anyone looking for a new home!

Date: 11 months ago

Review №43

Rating: 5

Some of the nicest apartments that I have been in. I m a traveling superintendent for a design build Constuction company based out of FL where I work from state to state at a minimum of a year and a half in each area. I found this apt through a broker and I have been here a year and it s one of the best complex that I have rented. I can honestly call it my second home. The residence is clean and the Apt staff is fantastic. Just renewed my lease and I will be saddened when my project is over and I ll have to leave.. Big call out to DJ. She is great to work with and always has a smile on her face. If I could give 10 stars I would.

Date: 11 months ago

Review №44

Rating: 5

Nice quiet community and great leasing agents. Beautiful property. Safe, quiet and secure. I would highly recommend to family and friends!!!

Date: a year ago

Review №45

Rating: 5

I love the service, kindness and the promptness with which they resolve any detail within the apartment. Tranquility in the neighborhood, highly recommended.

Date: a year ago

Review №46

Rating: 5

I love this place. However, the maintenance support could be a lot higher response. It may take more than 2-3 weeks to get the answer to fix the object in the apt. Everything else is perfect.

Date: a year ago

Review №47

Rating: 5

If you are interested in these apartments, ask for DJ!! She s such a great help and very informative. She s also so willing to help and has a positive attitude!

Date: a year ago

Review №48

Rating: 4

The viewing of the unit was a good one. Professional and answered all of my questions. The model is much nicer than my unit, but I hear that upgrades and updates are on the way and they will work with tenants already in place at getting their unit updated! That was great to hear! I had quite a few issues that needed addressing and I had a difficult time getting in touch due to people being out and some changes in staffing. I stayed patient and within one week all of my issues were rectified. I am confident that this team will stay on top of issues and get things handled as needed. With a smile! Which is nice, because we all have so much going on in our lives that is hard to deal with, the last thing we want to deal with are maintenance issues at our homes, am I right!?! I am looking forward to a nice experience living here at Carriage Homes on the Lake. <3

Date: a year ago

Review №49

Rating: 1

Applied for an apartment, was told I was approved and never received any follow up after multiple calls to the leasing office. Crystal comes off as rude and dismissive when asking questions, but not necessarily willing to help if you are working with another leasing agent. Diana never followed up after application approval. DJ was the agent that toured me and she was very pleasant and informative and the updated apartments look great, but the process moving forward has been terrible.

Date: a year ago

Review №50

Rating: 5

Date: a year ago

Review №51

Rating: 1

Was told after a tour what the rent would be in detail!! Came back 3 hours later and another very rude office lady told me no way that was not the case! Even on the website the price was listed as the one I was quoted so who knows! To top it off the lady would not let my friend and her three year old wait 5 minutes for me IN the lobby out of the heat when we had a 1 o clock appointment !! Seriously ! Millie was pleasant and was the one who told us the rent and NOT sure who the other lady is but she was rude to us all!!

Date: a year ago

Review №52

Rating: 4

I just moved here and so far I am pleased. The place is nice and the process was relatively easy. There are many 1 star reviews here but so far I have not witnessed anything echoing those concerns. DJ was very nice and helpful along the way from showing me the place to getting us inside the apartment. I will update my review if anything should change.

Date: a year ago

Review №53

Rating: 1

Move at your own risk!! Lots of maggots issues. They are in the carpets and are hard to see.

Date: a year ago

Review №54

Rating: 1

Dont move here!! Lots of maggots issues. We moved on January and since then we had maggots issues 3 times. Hundreds in the apartment because the trash were not picked up on time. The maggots got on the carpets and now we have to get that fixed with our expense and time. The carpet cleaner came and did a poor job. And was in a rush didnt even clean all parts of the carpet. After he left we still saw maggots coming out of the carpet. The office never answers your call. Waiting for the lease to end so we can get out of this place!!

Date: a year ago

Review №55

Rating: 1

I started out with a good 5 stars because of my visits that I had with the people in the office. I am simply changing my review because I have been waiting 3+ WEEKS to find out if I was approved or denied on my application. I have had to either text or call to get an ETA of NOTHING EVERY WEEK. This last time I text on Monday and waited an additional 3 days and STILL NOTHING. I called again today and no one answered. So basically I wasted my time and the application fee. I was really hoping to have a great experience with this place but I will go elsewhere for better communication. My advice is look somewhere else because communication is not a level of importance here.

Date: a year ago

Review №56

Rating: 1

Be careful before signing!! A 12 month lease is actually a 13 month lease, which my wife and I have found out the hard way. Even after paying a prorated amount at the start of our lease and being told by the manager and assistant manager that it was a 12 month lease, we are being charged for 13 months in addition to the prorated amount. We feel swindled and I wouldn t doubt that they do this all the time. Read the fine print and make sure if you want 12 months they don t add an extra month and then blame the lease company that they can t change anything. Better yet, maybe see if there s another apartment complex. In addition to being swindled on the lease aspect, they re unresponsive with emails, and when we told them there were 6 wasps that got into our place while we were out of town we were told we d have to wait until the following Tuesday for the pest control, or they could call them to make a special trip (which would come out of our pocket) and no one actually called.

Date: a year ago

Review №57

Rating: 1

If you are considering leasing here, dont! The current management staff (Lead Equity) is atrocious. They never respond to your calls or messages and when they do they dont have the information you need to resolve any issues. We paid for 3 years of pest control and had a roach infested apartment. Bad tenants also - cops have knocked on our door several times looking for people having domestic violence fights and 1 time carbon monoxide poisoning in our building from a careless tenant they did not evict. The gates are always broken. Make sure you get everything in writing from them. They like to make up charges and leave them on your door. Rates change like the Texas weather.

Date: a year ago

Review №58

Rating: 5

VERY nice

Date: a year ago

Review №59

Rating: 5

Love the property very clean

Date: a year ago

Review №60

Rating: 5

Office staff very friendly! May rent here

Date: a year ago

Review №61

Rating: 5

Very peaceful place and comfortable place.

Date: a year ago

Review №62

Rating: 5

Very nice and peaceful place love it.

Date: a year ago

Review №63

Rating: 5

Love the lake and the peacefulness of this place!

Date: a year ago

Review №64

Rating: 2

Late to the review on this as I stayed for six months in 2019. As others, received bills for just 3 days after moving in. Had to pay for last renters month of services I guess! Constant dead rat smell in one of our bathroom vents, staff couldn t do anything about it. If any neighbors smoked inside we could smell it a LOT. Tried to jack rent sky high so we left. Didn t even get our deposit back after only six months. Place was cleaner when we left it than got it, what a waste of time. Decent place and area. Randos use our pool all the time though. Matthew Perez was last decent manager during that time of turn over after turn over in management.

Date: a year ago

Review №65

Rating: 5

I been living here for almost 2 years .great environments and staff especially Lynwood and DJ they help me resolve my problems with no wait great customer service thank you

Date: a year ago

Review №66

Rating: 1

We moved in July this year and the property is nice and the leasing agents are good people but We have had a bad experience here with maintenance issues in our townhome. First it is very hard to get ahold of the office. Phones arent answered or emailed arent responded. I had a continual water leak going into my bathroom. And sent many emails and work orders to get it done. It took almost 2 months to get it addressed but i have now paid 2 high water bills because of there lack of urgency to take care of water leaks so now everyone leaving here has to pay for the extra water used for 2 months. I also had mold inside my ac unit from the water damage and every time we turn on the ac it smells horrible. So they came back out cleaned the mold and painted over the mold. But my ac still smells. Cant turn on the heat or the ac for over a month. We cant live comfortably here and the management couldnt do anything about it but bandaid an issue. My wifes pregnant and we cant live here. If you dont mind things not being fixed then move here. Update They are now trying to get everything right but too late I am forced to leave this place. They arent taking care of the issues by professionals They just try to paint over it with kilts. I had to clean all the grills and unit with mold cleaner myself but the unit still smells badly They wait until I move out to fix the issue. But almost a month later and unit now smells like carpet cleaner and wet dog still.

Date: a year ago

Review №67

Rating: 1

Date: a year ago

Review №68

Rating: 1

Don t move here. This place has gone downhill since I moved in over a year ago. When we first got here the management was great. It wasn t perfect but I felt heard and most importantly my issues were addressed. Now when I go to management with concerns I get the politest brush offs. The maintenance crew does not speak English so trying to get our issues expressed to them is non existent if you don t speak Spanish. The gate that is supposed to protect our community has not worked since new management has taken over. The emergency number is clearly not for emergencies when you need to leave a message. I am 1000% sure the touring experience is wonderful, Lynwood is a nice guy. But the actual tenant experience is just subpar.

Date: a year ago

Review №69

Rating: 1

Although the office staff are nice & friendly.. it s very difficult to reach the staff. Phones and emails are never answered. We have been having a leak issue from another townhome into our space which had lead to high water bills & it took 2 months to get it resolved and now there s mold due to it which just keeps getting painted over. We haven t been able to use the ac/heat due to a bad smell that still isn t resolved. Walls are super thin and Can hear everything as well as dogs barking and crying in the middle of the night. The property overall is decent, and the staff (when ahold of them) are friendly, but there s a lot of work to be done to make this place an amazing place to live. I wish there was more they can do.

Date: a year ago

Review №70

Rating: 5

I toured with DJ, and I loved the new apartments. She gave me every possible availability they had; she made me feel heard and understood by being kind. This definitely is a property I will be back to!

Date: a year ago

Review №71

Rating: 5

DJ is absolutely amazing, Shes very helpful when it comes to questions about renting, and has a very nice attitude. Her attitude makes property feel even better! Highly recommend you lease with her!

Date: a year ago

Review №72

Rating: 5

The apartment complex was very nice and the upkeep was amazing. We moved to our mom here and she loves it. Lynwood Monroe was great with us throughout the entire process. He was very friendly, informative and professional. If i worked closer, i would move here myself. And p.s. honestly i love the rims on the golf cart.

Date: a year ago

Review №73

Rating: 5

Even though I was looking to move so far in advance, DJ was very helpful! She gave me as much information as possible and even showed me what was available. It was a nice visit.

Date: a year ago

Review №74

Rating: 5

If a top of the line front office is what makes or breaks a decision, then Lynwood is the person your looking for. When and every encounter has been top tier. My husband and I think he should be promoted. Does anyone know who I can boost about him too other than here? Oh and of course I love my townhome.

Date: a year ago

Review №75

Rating: 5

These townhomes are everything I could have ever wanted in a living space. Nice and friendly neighbors, even my cat loves Lynwood and he is not easily pleased. I knew this place was a good fit. Im so glad I was convinced to move from Fayetteville, NC.

Date: a year ago

Review №76

Rating: 5

Beautiful property. Lynwood was knowledgeable and insightful. This property is top 3 on my list when my lease is up. If you visit this property, go see Lynwood. He s as honest as they come.

Date: a year ago

Review №77

Rating: 5

I came to get some info on the Carriage homes, and DJ was eager to help! She showed me around and had the best attitude while I was there.

Date: a year ago

Review №78

Rating: 5

DJ was very helpful by showing us the new apartments that were built. They are so pretty!

Date: a year ago

Review №79

Rating: 5

These apartments are amazing! It s such a secluded place, and I never imagined it would be this beautiful. DJ gave me all the information I needed, and made me reconsider where I live now.

Date: a year ago

Review №80

Rating: 5

The townhomes are really nice. DJ showed me around the property, as well as the brand new apartments that were just built. I was blown away with how affordable they are for new apartments; DJ helped me envision living in both properties as soon as my lease is up.

Date: a year ago

Review №81

Rating: 5

It s a really cool property to live on. DJ answered all my questions about the property and happily showed me around.

Date: a year ago

Review №82

Rating: 5

My partner and I went to tour this complex, and DJ was so accommodating! It was a little late in the day, yet she still showed us around with as much enthusiasm as if it was 10 in the morning. The property was also nice!

Date: a year ago

Review №83

Rating: 5

I came to take a tour with DJ at the Carriage Homes. She was nice enough to show me all the available floor plans they had to offer, and I loved the new apartments!

Date: a year ago

Review №84

Rating: 5

Had more than one tour from Lynwood Monroe. Not because I was indecisive but because I wanted to show all of my friends and family how great this apartment complex is. And because honestly, I really love the front office staff. I d recommend this complex to anyone who asks. So glad I made the decision to move here.

Date: a year ago

Review №85

Rating: 5

Most courteous and professional staff. Linwood made me feel right at home. He was friendly and polite. Very detail oriented. Actually answering my questions before I asked them. This let me know he was experienced. The property is beautiful and well kept. I expected nothing less.

Date: a year ago

Review №86

Rating: 5

I moved in my townhome about 3 months ago and absolutely love this property, it s beautiful , quite and private

Date: a year ago

Review №87

Rating: 5

DJ showed me around the property, and I loved it! She made me feel at home here at this awesome property

Date: a year ago

Review №88

Rating: 5

I did a walk in tour a few days ago with DJ. She was lovely and understanding! The property is beautiful.

Date: a year ago

Review №89

Rating: 5

I toured this property with Lynwood and he was very professional and knowledgeable!

Date: a year ago

Review №90

Rating: 1

As usual, the pre-leasing phase was great. I moved in and the service level has done a complete 180. Simply put, i was in my unit for less than 2 weeks. I received a notice in my door that my water bill was $83. 12 days $83? I have sent numerous emails to my leasing agent and the manager l. I have called the office and never receive a live person. I simply want to understand how 12 days, 4 of which i was out of town consecutive weekends, equates to $83. Otherwise, I have no issues. The walls are paper thin, but it s apartment living.

Date: a year ago

Review №91

Rating: 5

This was the first place that I checked out after having decided I needed a new change of scenery. Dragana was very helpful in answering my many questions of the building and the area. It was nice having someone be so patient and answer all my questions!!

Date: a year ago

Review №92

Rating: 5

Date: a year ago

Review №93

Rating: 5

I came in for a tour and Dragana was awesome. The property is beautiful and DJ gave me all thé information I need to apply soon.

Date: a year ago

Review №94

Rating: 5

Wow, the carriage homes are just so beautiful! I toured with DJ, and she expertly Informed me on the property. She did an amazing job encompassing the homey feel of the community.

Date: a year ago

Review №95

Rating: 5

Omg the property is beautiful, Had an awesome tour with Mr. Monroe, very knowledgeable and so friendly, felt like I ve known him my entire life. If you are in the garland area or thinking about it, this is the place to be!

Date: a year ago

Review №96

Rating: 5

I had a lovely tour of this complex with Lynwood, he was very professional and knew his stuff when it came to the questions I had about the property!

Date: a year ago

Review №97

Rating: 5

Greetings, I had a chance to tour this property with Lynwood, and I must say that he was very knowledgeable and professional when it came to Carriage Homes!

Date: a year ago

Review №98

Rating: 5

I toured with Lynwood. He was professional and knowledgeable.

Date: a year ago

Review №99

Rating: 5

I toured with mr. Monroe he is knowledgeable and professional

Date: a year ago

Review №100

Rating: 5

The experience that I had with Lynwood was amazing. He was a pleasure to work with and very kind and courteous.

Date: a year ago

Review №101

Rating: 5

Thank you so much for the opportunity to view your property. I toured with Lynwood who was extremely professional, knowledgeable and such a joy to work with. I was thoroughly impressed!!!!

Date: a year ago

Review №102

Rating: 5

Lynwood is very professional and a great person. He is very courteous and caring. I love living here. Everything he explained to me about the apartment was true and gave me the right answers.

Date: a year ago

Review №103

Rating: 5

I arrived at the apartments today to look at the units, and I was pretty impressed with what I saw. Lynwood was the associate that was helping me and he was very kind, efficient, and helpful. I don t live here, but I would recommend everyone to at least check it out

Date: a year ago

Review №104

Rating: 5

Lynwood was great and informative I toured and couldn t have asked for a Better guide, the experience was indeed lovely

Date: a year ago

Review №105

Rating: 5

This property is GORGEOUS! When I came in to see what they had, I was blown away with DJs customer service. She gave me all the information, even though I was looking so far in advance to move. I will definitely be coming back here when my lease is up!

Date: a year ago

Review №106

Rating: 5

Thank you so much to Lynwood for listening to my complaint, and getting the issue taken care of.

Date: a year ago

Review №107

Rating: 5

I toured with DJ and she made the property look even more prettier. She was great overall and I will come back soon to apply.

Date: a year ago

Review №108

Rating: 5

Toured with Lynwood who was very informative. Very nice property.

Date: a year ago

Review №109

Rating: 5

Very Beautiful and i would live there if i needed to look for a nice place

Date: a year ago

Review №110

Rating: 5

I toured recently and fell in love with the community! Downsizing from a house has been a challenge but I felt at ease with Lynwood. Unfortunately I have tons of questions because I haven t been in an apartment for years but Lynwood had an answer for everything and made me feel super comfortable with making this transition. I definitely recommend checking them out!

Date: a year ago

Review №111

Rating: 5

I really enjoyed the tour of the property. Thanks for all your help Lynwood.

Date: a year ago

Review №112

Rating: 5

Everyone was so nice and friendly. However while touring the property I was dealing with Lynwood and he was the ABSOLUTE best. Very informative and made me feel right at home.

Date: a year ago

Review №113

Rating: 5

This is such a wonderful property. Lynwood gave a great tour and was very informative.

Date: a year ago

Review №114

Rating: 5

Had a great experience viewing the property by Lynwood. Very thorough and knowledgeable to where I got an answer to all my questions. Pleasant experience. Thanks again

Date: a year ago

Review №115

Rating: 5

I had a chance to tour this property with Lynwood and it was great! He was very professional & knowledgeable of the property, & the tour was informative and overall a great tour.

Date: a year ago

Review №116

Rating: 5

My boyfriend and I were looking for apartments that were affordable to us and met our accommodations. DJ was very helpful in answering any and every one of our questions. This was definitely the community to compete with!!

Date: a year ago

Review №117

Rating: 5

This property is absolutely stunning! Lynwood made this experience totally worth it. He was patient, very knowledgeable, and made me feel at home. Thanks again Lynwood!

Date: a year ago

Review №118

Rating: 5

Lynwood did an awesome job showing me around the property! Very beautiful apartment s inside and out! He was very patient with all of the questions that I needed to be answered. I would totally recommend this complex. I will be renewing my lease!

Date: a year ago

Review №119

Rating: 5

I toured here in Texas and (Lynwood) was great and helped me out tremendously and the property was beautiful!!!!

Date: a year ago

Review №120

Rating: 5

Lynwood was absolutely awesome from intro to lease signing! Thanks for a smooth process

Date: a year ago

Review №121

Rating: 5

I drove by this property and decided to do a walk-in. DJ was sweet and helped me learn about the property. She helped me picture myself actually living here when my lease is up. Thanks again DJ

Date: a year ago

Review №122

Rating: 5

The carriage homes on the lake is a pretty community! DJ really helped me envision myself living here. I ll reach out to DJ again to get more information for my next year move-in. The carriage homes on the lake is on the top of my list for my new place! (:

Date: a year ago

Review №123

Rating: 5

So I came in yesterday to get information on the community. I drive by it all the time and finally had time to stop in. DJ was so sweet when I walked in! From the very beginning, her people skills were amazing and she made me feel like I belonged here. When my lease is up soon, I will definitely apply. Thanks DJ!!

Date: a year ago

Review №124

Rating: 5

My roommate and I stopped in to tour this community. We are from California and weren t too familiar with the area; DJ made us feel at home. We definitely chose the right community to visit :)

Date: a year ago

Review №125

Rating: 5

The leasing experience here is absolutely warm and amazing. The staff is very friendly and welcoming. Linwood was especially wonderful. He took the time to show me several available units and really seems to know the property well. New units referred to as phase 2 are under construction. I will be the first person to ever live in my unit which is a nice touch! I am pleased to call Carriage on the Lake my new home! Shout out (and thanks to) Linwood Monroe!

Date: a year ago

Review №126

Rating: 5

Lynwood was very helpful thru the whole process made me feel welcomed from the start.I was nervous for nothing He made it so easy and very understanding especially its going to be my first home away from home. Beautiful Scenery, I cant wait to call this place HOME with my family

Date: a year ago

Review №127

Rating: 5

The office staff here is so helpful and welcoming! The person I dealt with directly name was Lynwood and he was absolutely darling to me and my family. Very helpful positive and welcoming. I ve been living here for about a month and I am very happy I made the decision to move to the carriage homes on the lake

Date: a year ago

Review №128

Rating: 5

Im an New resident here at carriage homes on the Lake and I must say I m absolutely pleased thus far , the leasing consultant LYNWOOD that was helping me has the best customer service that I ve experienced with renting and views properties, being that I was moving in from out of town he was very patient and understanding of my absence and he even went the extra mile to virtually let me view the unit I applied for . If your thinking of renting here go for it and most definitely ask for Lynwood .. I m rating 5 stars because you just don t get people like that often

Date: a year ago

Review №129

Rating: 5

What a wonder experience applying for Apartment as well as having DJ helping us with getting the apartment. I highly recommend this apartment complex.

Date: 2 years ago

Review №130

Rating: 5

This is a great place to live. Nice and quiet and Lynwood in the office is always helpful and prompt in replies

Date: 2 years ago

Review №131

Rating: 5

My transition to this property was amazing, Lynwood was very helpful. He answered Every call & every question ensuring I was satisfied.

Date: 2 years ago

Review №132

Rating: 5

DJ was very helpful. I m a first time renter and her patience was much appreciated. She did an amazing job in helping me understand the process of leasing and about their new phase 2 apartments. !!!! (:

Date: 2 years ago

Review №133

Rating: 5

My sister just recently moved into a new and beautiful two bedroom apartment. & Lynwood made everything so easy for her. I m very protective over my family and this is my sister s first real apartment, so I was asking all the questions she didn t know to ask. Not only did Lynwood answer all of the questions with ease, he made sure we understood exactly what he was saying. It almost feels like you re talking with a friend when speaking with him. If I ever decide to give up homeownership, this property would be first on the list solely based on the customer service alone.

Date: 2 years ago

Review №134

Rating: 5

My family and I are moving to Texas and we all went to tour at Carriage Homes, Lynwood was very informative and gave an amazing tour he was very patient with us as for I did bring a dream team with me lol I can t wait to move in.

Date: 2 years ago

Review №135

Rating: 5

Lynwood is very thorough and kind, very informative, a joy to talk to and very patient. I love the property and the residents here. Just an amazing place to live.

Date: 2 years ago

Review №136

Rating: 5

I ve got to say I am thoroughly impressed with with the staff and beautiful property! I recently moved to Dallas from California and needed to get into a place quickly. They made it happen for me with no issue. I worked with Lynwood who was extremely patient with me and I mean very patient because I have had many unpleasant experiences with complexes in the area so I made sure to ask all the questions I could. He showed me multiple units and discussed the details with me as if I were one of his friends. Everyone was great and I would suggest this place to anyone looking for a new home. I won t even mention the undated units, ABSOLUTELY AMAZING and how spacious they are compared to California. I m in love. Thank you Lynwood and friends!

Date: 2 years ago

Review №137

Rating: 5

The experience that my abuelita had at the Carriage Homes on the Lake has been first class. I have been amazed at how nice and customer focused the staff has been with attending to my grandmother s needs. Her move-in experience was made memorable by Diana in the front office. Diana went above and beyond to provide check-ins with my abuelita and made her transition seamless. I appreciate the staff for caring and making this community feel like home.

Date: 2 years ago

Review №138

Rating: 5

DJ was very sweet and patient in helping me and my wife found our new home

Date: 2 years ago

Review №139

Rating: 5

I recently toured this beautiful property. I met with an associate who was kind and professional. He answered all of my questions and made me feel at home. I m pretty sure his name was Lynwood. If I didn t decide it was in my best interest to move to an apartment closer to my job, I would of most definitely moved here. How Lynwood treated me and made me feel has to be a reflection of how it would be as a resident. Come tour and tell Lynwood I sent you. I honestly don t believe you ll regret it.

Date: 2 years ago

Review №140

Rating: 5

Diana was a great help, went above and beyond solving my issue!

Date: 2 years ago

Review №141

Rating: 5

Place is super clean and very nice layout. DJ was very professional and sweet! She greatly helped me out. Thank you so much!

Date: 2 years ago

Review №142

Rating: 1

Experience is not a good one at this point. I have reached out to the office several times; including Lead Equity with no response. There has been an extreme safety issue with my apartment, occurring over the past few weeks, that I have brought to anyones attention who will listen. Has it been fixed? I dont know. Has it not happened the past couple of days, no. That does nothing for the anxiety caused by wandering daily if someone has come to check it out due to not receiving any correspondence outside of the 2nd time the issue was reported. The lack of communication from all working within the office and Lead Equity is concerning. The fact that for months, residents have not had the opportunity to submit online maintenance requests and have to call the office only to be at the mercy of those who dont answer the phone is further disheartening. By the way, requests have gone unanswered since I moved in last September up until present day. Please dont include the canned response with phone number for me to call. No one will answer/return the call! I want out of this place at the end of my lease term. My experience is my experience. I just caution all to be careful when selecting these apartments. Looks can be very deceiving. For the price, what you get is so out of alignment.

Date: 2 years ago

Review №143

Rating: 5

Date: 2 years ago

Review №144

Rating: 5

Me and my boyfriend have been here almost a year and we are about to renew for another year! :) The community is beyond great! Not to mention the whole management staff is amazing! Courtney, Joe and Vicki always make sure we are well taken care of! :)

Date: 2 years ago

Review №145

Rating: 5

Date: 2 years ago

Review №146

Rating: 5

Date: 2 years ago

Review №147

Rating: 2

I have been trying to become a tenant I have been calling them and leaving a voicemails , they never return my calls I event went over there during OFFICE HOURS and it was not open . This is a red flag for someone who has not moved in . Definitely won t be taking my family here

Date: 2 years ago

Review №148

Rating: 5

Me my mom and my lil brother all recently moved to the complex, no I might not be a adult but I know this place is awesome! I grew up and not really places I can call home but when I moved here I never wanna leave. Its so beautiful, so peaceful, yes our balcony is facing construction but its not like they are loud and one day they will have so much more great stuff. I got to meet the staff myself, and I loved them they are so sweet, and they themselves get along so well! The lady who helped my mom lived there herself and she truly understood what we needed. The actual town homes are gorgeous on the inside very modern and cozy, much bigger to where I used to live. My lil brother is 2 and has recently fallen down the stairs and luckily their stairs has railing! I feel so safe getting home from school! All I wanna do is stay in and chillax with the window and blinds open to see the sunset! I really never wanna leave its like paradise

Date: 3 years ago

Review №149

Rating: 1

worst experience i ever had time say open at 9 ;00 i was waited till 10;00 still nobody showed up i called at 10:30 no one answer the phone then somebody answer at 11:00 they act like they were too busy to talk to me.....

Date: 3 years ago

Review №150

Rating: 1

I dont recommended as tenant , they wont pay for maintenance, use your owen money, or spend your life complain , pool open one month a year saving money .

Date: 3 years ago

Review №151

Rating: 5

I have lived here since the summer and I must say I absolutely love it! Ever since the new property manager has taken over things get handled quickly and efficiently. Courtney always makes sure her residents are taken care of and I couldn t ask for a better place to live because of that! The amount of progress that has been made since she has begun her time here is impeccable and I am on watching them improve since! Keep up the great work guys! For those of you leaving bad reviews, read the handbook and maybe take your post down it s a little embarrassing for you!

Date: 3 years ago

Review №152

Rating: 1

Worst apartments ever.almost been there for a year and I loved it until new management, Courtney got in. They up your pet deposit when re they want. She is very rude and disrespectful. It was so much better when Taylor was there. Sadly , I thought this was for me but sadly , I will not renew my lease there. Paying almost 1300 a month to be disrespectful, is no for me. I ll take my money and time somewhere else.

Date: 3 years ago

Review №153

Rating: 5

Date: 4 years ago

Review №154

Rating: 4

Recently moved here about a month ago, and all I can say is forget the bad reviews and come see about the Carriage Homes on the Lake for yourself. Carolina made the application/move-in experience seamless. Taylor (the manager) is extra helpful and the maintenance are always on call. I gave 4 stars because its only been a month :) but I have no complaints so far. Be mindful of the stairs and furniture, I had to have my sectional moved in over the balcony, not because it cant fit inside but because it wouldnt fit around the corner of the stairs in the entrance. I moved out of a house into my townhome here and it feels like a little house with all the amenities and 2 car garage. For me its quiet, tranquil hearing/seeing the lake outside my windows and located near a lot of convenient restaurants and stores I frequent.

Date: 4 years ago

Review №155

Rating: 1

Trash over flows the dumpsters every week. My dryer has been broke over a month,always excuses about the parts. Appliances are outdated and old . There are better places in Garland for this price.

Date: 5 years ago

Review №156

Rating: 1

Nice community

Date: 5 years ago

Review №157

Rating: 5

These apartments are wonderful! Molly and Matthew are a pleasure to work with. We toured with Molly and she was open and willing to answer any questions we had. After touring we met with Matthew to complete the application process. Matthew went above and beyond to assist. He was knowledgeable and made sure to be upfront about everything. Matthew was so friendly and welcoming. I m shocked to read the other reviews regarding Matthew and the leasing staff. I d definitely recommend this place to others.

Date: 5 years ago

Review №158

Rating: 5

Great property. Checked out the property and applied same day with Amber. Shortly after Matthew took over the process and got my fiancé and I approved. Made us feel very welcomed. No complaints. Maintenance is also fast. Seen bad reviews about previous management. Please keep Matthew around. He makes those seem non existent.

Date: 5 years ago

Review №159

Rating: 5

My husband and I have lived her since September 2018, we were not pleased with the management prior to the switch. However, the communication, the community, and the changes within the office have enhanced our living experience. Matthew has done a wonderful job being detailed and tending to our needs efficiently. We would recommend this community to both family and friends.

Date: 5 years ago

Review №160

Rating: 5

I fell in love with these apartments as soon as I saw them! Thanks Mathew for everything! He kept me updated throughout the whole process and made everything a smooth transition. I would recommend these apartments to anyone. Unsure about the bad reviews about the office staff. No matter how busy Mathew is he still takes time to acknowledge everyone. He has such a great personality. Great experience with Amber as well even though I only worked with her once. Trust me... It s worth it. Overlook the reviews and check it out yourself. You ll love it.

Date: 5 years ago

Review №161

Rating: 5

Matthew Perez is a Blessing! He made me feel at home from the moment I walked in his office. He made sure to return my call the same day I left a message inquiring about the property even though it was after hours. The whole process was stress free...a very positive experience. He was very professional. He takes pride in what he does...going above and beyond. Thank You Matthew!

Date: 5 years ago

Review №162

Rating: 5

I rent both a townhome and a suite at this location and the staff has been very helpful. I really respect Matt and his patience with us on Friday evening. He addressed all of our concerns although the office was closed. Thanks to Amber for her patience as well.

Date: 5 years ago

Review №163

Rating: 5

Matthew and the staff at Carriage Homes have always been very welcoming and friendly and anytime that I have had a request they have responded in a very timely manner. It has been a great community and I like it because it is a quiet place to live.

Date: 5 years ago

Review №164

Rating: 5

If you have a dog cant think of a better place to live due to the layout of the property with a nice lake . Mathew the new manager is really helpful, got me out of two situation once when i left my keys with fob in the gym late one night and he went above and beyond to help me clear a discrepancy I had in my rental history.

Date: 5 years ago

Review №165

Rating: 5

I love living here!! The office manager Matthew is so sweet! Every time you walk into the office he immediately greets you and helps with anything you need, he is amazing. The townhomes have amazing layouts and they are so spacious Great place to live

Date: 5 years ago

Review №166

Rating: 5

Carriage Homes is a great place to live in. Matthew Perez is the best property manager I met. He listens and takes cares of all details. He is well organized, well mannered and puts costumers first. I would give him more stars if I could.

Date: 5 years ago

Review №167

Rating: 5

After searching high and low for a short notice relocation I was so fortunate to find this wonderful place. Had to handle all my documents and transactions electronically. Nighmare...right? Not so. Matthew Perez was phenomenal! Where to begin? He was incredibly friendly and made the process stress free even under the circumstances. Absolutely delivered on every promise. Great space to say the least. Everyone is entitled to their opinions but I have seen no supporting evidence of any of the negative comments. As of today this place has been amazing to me and I look forward to my stay here. Thanks again for everything Matthew!

Date: 5 years ago

Review №168

Rating: 5

Ive lived here for three years and have to give the highest rating possible to the newest management team. Prior teams have overpromised and underperformed. My experience with Matt is that he listens and tries to resolve any issue immediately. Same goes for Mike. He addresses regular maintenance requests quickly and communicates every step of the way. I hope this team continues to improve this property since it has so much potential.

Date: 5 years ago

Review №169

Rating: 5

On the rare ocassion that we need an issue fixed, maintenance guys are always quick and pleasant. Matt is one of the friendliest property managers Ive ever met. Overall has been a great experience for us.

Date: 5 years ago

Review №170

Rating: 5

My husbands friend is a mover and he moved us out of here into some other apartments these apartments were good but they got to be a little too expensive for poor us. If any of you guys need a mover I would highly recommend the guy that moved this hes the cheapest that I could find around and did an awesome job

Date: 5 years ago

Review №171

Rating: 5

Matthew Perez had the best customer service even stayed lated to wait on me to see apartment this place is so beautiful anybody would love it cant wait to call it home

Date: 5 years ago

Review №172

Rating: 1

Just moved out at the end of de December. They told me that I could turn in the key later since they don t open on the 1st Jan. And when I returned the key, they told me to charge 3days prorated rent. What an amazing management team. Strongly not recommend!!!

Date: 5 years ago

Review №173

Rating: 4

Date: 5 years ago

Review №174

Rating: 5

When I was looking at properties due to a job relocation from Louisiana to the Garland area, I toured properties in Rock Wall, Rowlett, Richardson, Wylie and in Garland. When I met with the staff here, I told Kevin what I was looking for and he toured me in one of the units matching my preferences. Unlike all the other places, when I walked through the apartment, I knew I found home. The apartment is cozy, beautifully designed, very safe and secure, and has a beautiful view of the lake and fountain. The community here is quiet, very respectful of one another and feels like we re set apart from the hustle of this busy city in an area easily accessible to all major highways, shopping areas, restaurants, etc. After a busy day at work, I love to sit on the balcony and listen to the sound of the fountain, watch the sun set and just feel at home. I would recommend this property to anyone looking for home......it is the perfect little community, remotely set apart, gated for security and beautifully designed! The office staff are awesome, very responsive to my needs, prompt in arranging any maintenance issue, and make every effort to accommodate in any way........I found home here and sincerely give the highest rating in each of these areas!

Date: 5 years ago

Review №175

Rating: 5

I would like to take the time out to Thank Carriage Homes OnThe Lake and it s Awesome Staff. Mrs. Amber, the Property Manager and her leasing Agent are always on Top of our safety and our needs! The property is always Clean and Very inviting. I d like to also mention the Maintenance Crew! They always have our grounds clean and the Pool squeaky Clean! I am looking forward to Renewing my lease for the 3rd Year! Thanks for making myself feel Safe and proud to call Carraige Homes on The Lake my Home! Mr Orlando

Date: 6 years ago

Review №176

Rating: 1

stay away would not recommend to anyone.

Date: 6 years ago

Review №177

Rating: 1

Would not recommend

Date: 6 years ago

Review №178

Rating: 1

STAY AWAY FRAUD ALERT

Date: 6 years ago

Review №179

Rating: 1

HORRIBLE service here. Sketchy staff. Wouldnt live here if it was free.

Date: 6 years ago

Review №180

Rating: 1

BAD CUSTOMER SERVICE - I WOULDNT MOVE HERE - STAY AWAY

Date: 6 years ago

Review №181

Rating: 1

Do not move here Horrible customer service.

Date: 6 years ago

Review №182

Rating: 1

The way they handle customer service here, I would not recommend this place.

Date: 6 years ago

Review №183

Rating: 5

The place is awesome! Its practically new, so everything is taken care off. I love my apartment setting, I have too much room and storage. The washer and dryer help me save time and having a garage is awesome too. The staff is super friendly. And the maintenance crew is the best one Ive met so far. They get everything done at the time you put a request and theyre super professional. This new management is awesome! Definitely worth it

Date: 6 years ago

Review №184

Rating: 5

I have lived here for 3 years and love it as much now as I did 3 years ago. The new management by far has been the best yet, extremely helpful with a sincere desire to ensure the residents are happy. Never have had any issues with maintenance requests, or receiving responses to my questions. I encourage everyone to experience this place when they have an opportunity. The grounds are well kept, the staff is extremely professional and they provide exceptional customer service. I absolutely love calling this place my home!

Date: 6 years ago

Review №185

Rating: 1

Date: 6 years ago

Review №186

Rating: 1

I scheduled an appointment online on Tuesday to view a unit and the property on Saturday at 3pm. I contacted the leasing office on Wednesday with some questions and spoke with Victor who seemed very helpful and pleasant. He answered my questions and even went a step further to ask the name of my employer as he would check to see if they are a preferred employer for their property. I am guessing for discount purposes. I provided him the name and he stated that he would need to check with someone else and that they were currently in a meeting but he would call me back shortly. Well, that was Wednesday and today is Saturday, the day of my viewing and still no return call. I left a message for Victor on Friday at 4pm to follow up and requested a call back. I attempted to call back at 5:30 but again no answer. It is now Saturday and still no return call. Are you seeing the same pattern here that I am seeing? They rarely answer the phone and they do not return your calls. This shows me their lack of care for potential residents who are interested in their property. I also read the multiple bad reviews (way more unfavorable then favorable) and fully understand and BELIEVE them. If they dismiss potential residents like myself then I can only imagine how they must treat current residents. Due to this experience I called the leasing office (and of course no answer) and left a message requesting to cancel my 3pm appointment also stating why. I will not waste any of my time here! Very unprofessional way to run a business! The corporate office should be reading the reviews because they DO matter.

Date: 6 years ago

Review №187

Rating: 1

We tried twice to come for a tour and look at floor plans. The first time there was a sign saying We ll be back at 3:10 . There was no one there by 3:20 so we left and got lunch. We came back at 4:30 and the person whom I guess was the leasing agent left the building just as we pulled up. We waiting a few minutes then the maintenance man let us into the office to wait. We waited 15 minutes, the maintenance man came back and told us they re not doing anymore tours today and can we come back tomorrow. We re in town for 1 day to house hunt and they lost us. The maintenance man was courteous and helpful, but when you can t count on people to actually run the office, that s not a place we want to live.

Date: 6 years ago

Review №188

Rating: 1

This apartments are not worth the cost!! Its next to an senior living facility so frequent sirens going off, you hear your neighbors conversations while inside of your personal home along with smells of smoke through the vents, if your neighbors smoke. The garages are so loud & nosey you hear every time they open & close. No one ever answers the phone in the office & now they have valet trash pick @ $25 monthly however trash is never picked up. For the cost, you can find something w/ less noise, cheaper valet trash (thats picked up frequently) & a better floor plans!! Nothing spectacular in regards to the amenities either...

Date: 6 years ago

Review №189

Rating: 1

Suicide next door! Moved in a couple months after they opened. The property and vibe was awesome thats what attracted us. Informing us of the other pool and the rest of the property that was going to be built within the next couple of months.... A year past and no pool nor the rest of the property was built, our guess because they went through management every 6 months. Our new neighbor of 2 weeks committed suicide (28 bluffwalk dr). I had just gotten home from being out around 4:30pm and i immediately called my husband (bc im paranoid) and informed him of a strange smell that i smelled and how light headed i felt,i opened all windows and doors and he told me to touch the neighbors garage because it smelled like exhaust, and expressed that i feared there was a car on inside a garage bc it smelled like exhaust, unfortunately i checked the wrong neighbors garage. I called management to tell them right away what i smelled and they said they would send over someone in the golf cart, they sent Stanley who just waved at me while i was in the balcony, made a u-turn and left. At 6:15pm when my husband got home from work, as soon as he turned off his vehicle, he said i hear an engine, touched our other neighbors garage and it was boiling hot. after calling the police it was confirmed she indeed commit suicide in her garage.Management should of had keys to the garages that were just built months back, but NO the guy at the office said they didnt have keys to the garage, he went back to look for the extra keys to the home, by then police came and luckily the front door was left open. The fire department had to clear out the WHOLE building for HOURS due to the fact that co2 was present. Fire fighters told us we were all LUCKY that this didnt happen at night bc the closest neighbors would have dies in our sleep since there were no co2 alarms. After this event some management was moved to another location, nothing was added like maybe a carbon monoxide alarm to prevent this from happening or if it is happening to notify residents of co2 inside their home if this ever happened again. As a paranoid person this by far was the worst case senario for me, but it didnt seem this was enough for management to do anything, to make a move and say maybe we need to get a protocol in place if this ever happens again and that told me everything about them as a company. We were also told , (when asking if a maintenance guy could come and check something out early morning)that the daughter of the ceo of the company was living in the building across the pool, and since she had to see the pool everyday and also like tanning there every morning, that unfortunately that was his #1 priority every single morning, to clean the pool. The one thing we were adimit before we moved in were the walls, bc we had issues in the apartments before. Noise cancellation walls were a no go. They promised and promised, the whole time i recorded videos and sent them to management you can hear dogs bark, kids crying, and even regular conversations from our neighbors. Overall management keeps changing but thats all the change there is.

Date: 6 years ago

Review №190

Rating: 4

I will be living here for a year in November. I have enjoyed my time here so much that I renewed for another year. Neighbors keep to themselves, as well as the staff. The staff will send letters when needed, and maintenance does their job. I have only submitted two service requests, and both times maintenance responded quickly. The apartment was in great condition when I moved in, and it still is. Parking is not an issue, because we have a garage FOR FREE. There are many communities that will add on to the rent amount, because of the convenience or luxury of an attached garage. The only downside I have (as I have had at previous communities) is that you can hear your neighbors. I can hear them slam the cabinet doors, and slam the front door, faintly hear neighbors garage doors opening and closing, and the occasional music. Dogs are normal around here, so I do hear barking outside. I would encourage anyone to move here, but know what youre moving into and ask questions before you sign the paperwork. I hate seeing poor reviews about the staff, because of people making mistakes. The staff has a policy for everything, and that policy has to stay the same for everyone.

Date: 7 years ago

Review №191

Rating: 1

Do not move here. Yes, they look nice on the outside but are a nightmare on the inside. We were honestly ready to move out on our second week. Here are some things that we experienced while working there. - walls are so thin that you can hear every single thing from you neighboors. Floors have bubbles and are uneven. -no cabinet space and bathroom was tiny! - the bathroom always smell like pee even after it was clean! ( something wrong with toilet) - Management was horrible at the beginning, never fixed anything that was asked and they changed to a new manager and it got a little better but it was too late. - only one option of cable ( frontier which is aweful as well as city of garland light) - everytime it would rain, there would be a LOT of caterpillars that would made their way in the apartment and we even had one in our bed! To pay almost $1,200 for one bedroom apartment with all these issues was not worth it. Just save yourself a headache and live somewhere else.

Date: 7 years ago

Review №192

Rating: 4

My overall experience has been great. Staff is professional, u may walk in on very laid back staff conversations like I did smh no biggie. Lol wish they had hot tub and deeper pool, maybe bigger work out center but I like it. While the area is borderline hood, feels different in property

Date: 7 years ago

Review №193

Rating: 1

I used to like this apartments when I moved in almost 2 years ago They have been changing managers like crazy the last manager we have right now she make us feel uncomfortable living here she buts noticed with kicking us out if we dont pay our rent and me I have never been late on the rent they but it on our doors on the second of each month I went in and talk to the manager and she said its nothing but a reminder and it feels like she just want to make issues and dramas with us I recommend not to move in those apartments

Date: 7 years ago

Review №194

Rating: 1

Filled out an application with them. In the app it says they can charge you $50 and I signed it and I take full responsibility for signing that. While they were doing my background check I decided to live somewhere else. So they ran my credit/ background without receiving the $50. Suddenly without a mail notice or phone call they turned me over to a debt collector. Again, I received no warning that I even owed them $50; not a single phone call, email or piece of mail. I am actually happy now that I did not live there since the management clearly pulls stunts like this regularly. I will never live there or any of city gate groups properties.

Date: 7 years ago

Review №195

Rating: 5

Date: 7 years ago

Review №196

Rating: 2

Esthetically these apartments are very nice. When we first moved in about a year ago, we were told by management that they had extra sound barriers between the walls. Well- this may be the noisiest place we have ever lived. We hear doors shut, cabinets, we can hear our neighbors conversations clearly. It is absolutely crazy. Weve also had notices on our door more than once saying if we dont pay rent we need to leave by a certain date, but we always pay our rent early. Just seems very unorganized. If you want to live in peace, do not live here.

Date: 7 years ago

Review №197

Rating: 1

Date: 7 years ago

Review №198

Rating: 5

Date: 7 years ago

Review №199

Rating: 1

we used to like our apartment even though u hear your neighbors conversations and dog, but tonight neighbors on the back side moved in at 11:00pm and started making a lot of noise and when the garage opens, the whole bed room shakes. everything in my apartment shakes when they walk or move stuff. it is1:30 am now and my 7 momth baby woke up and we cant sleep because i think our new neighbors want to make sure they unpack all their stuff before sleeing i dont know what to do it has been only two months here and i wanna move out me and my baby cant live in this noise. poorly built apartments i hate it.

Date: 7 years ago

Review №200

Rating: 5

Date: 7 years ago