Red Lobster

Review №1

Rating: 5

Date: a week ago

Review №2

Rating: 5

We had a great experience tonight! Our server was so sweet and friendly, and our food came out piping hot and it was delicious! My husband even ordered an extra pound of crabs legs because he loved them so much! I haven t been to red lobster in years until now and I was really impressed! We look forward to coming again in the future!

Date: a week ago

Review №3

Rating: 4

Date: 2 weeks ago

Review №4

Rating: 5

Date: 2 weeks ago

Review №5

Rating: 1

Last nite . We took our daughter to celebrate her 35th birthday . Entering Red Lobster , the restaurant looked run down . Our table was not clean nor the surrounding floor . The tables looked bad and very used. No utensils on the table at all . When it came to ordering , no problem there , however the food presentation was very poor . I was very disappointed . My wife ordered a steak . I could have saved more money by purchasing one at our local Albertsons . No mention of a salad was offered to us . We also had to asked for our forks , knives , and maybe spoons . I ordered a margaritas drink , very weak , too much ice , very little flavor . Our waiter lacks the profession in the wait service . All the employees who worked there this past Saturday seemed very unhappy working there . The door greeter , a kind African American lady with pink highlites seemed very unhappy being there . When I addressed her good nite , I recieved a cold response in return . In my opinion , I do not recommend anyone dinning at this location . For the money I spent , the service was very poor , food presentation , very poor , restaurant atmosphere , very very poor . A very depressing place to dine . We where really looking forward to dine at Red Lobster and instead turned out to be very disappointing . In my opinion , this location should be shut down and I intend to inform the main corporate office and share our experience at this Red Lobster location . Sincerely , Mr. Ricardo Guevara , a very disappointed customer .

Date: 2 weeks ago

Review №6

Rating: 5

Date: 2 weeks ago

Review №7

Rating: 5

Date: 3 weeks ago

Review №8

Rating: 5

Date: 3 weeks ago

Review №9

Rating: 3

Date: a month ago

Review №10

Rating: 1

We waited 20 minutes for our drinks, which had a soapy aftertaste, the food was very mediocre. The waiter was nice, certainly not his fault.

Date: a month ago

Review №11

Rating: 5

The food was amazing

Date: a month ago

Review №12

Rating: 1

Wow, what happened to Red Lobster... Totally understaffed. Totally bad experience. Totally mismanaged. Was told they would bring my pickup order, made 30 minutes earlier; should have been ready. But instead they went to the bar and started making drinks...? Maybe 2-3 people on the floor standing around...not sure what they were doing. People were in line for a reservation, then leaving because no one would greet them. Others were sitting for an extended period waiting to be seated, with a near empty restaurant. Menu has been diminished with fewer choices. Afraid red lobster is in (further) decline. Update: Combination of mismanagement / private equity, the pandemic, and inflation are taking a toll. Darden sold this to private equity firm Golden Gate Capital in 2014. With interest sold to Thai Union Group in 2020. Now TUG has announced its looking to sell.

Date: a month ago

Review №13

Rating: 5

Date: a month ago

Review №14

Rating: 5

Date: a month ago

Review №15

Rating: 5

Date: a month ago

Review №16

Rating: 5

Outstanding service, food was awesome. Maragaritas could use some work, but food was amazing

Date: a month ago

Review №17

Rating: 5

Date: a month ago

Review №18

Rating: 1

I really hate to see Red Lobster go but ownership obviously doesn t care about the upkeep anymore. We were sat in this corner booth that obviously has incomplete work. Also had to fight off a spider that also lives here as seen in the picture with the web. Had ordered the ultimate feast last night which is now $40. My lobster was horrible, undercooked and the meal was not up to par as I remembered due to prep and presentation. Very disappointing experience.

Date: a month ago

Review №19

Rating: 4

Date: a month ago

Review №20

Rating: 5

Great service, quick to be seated and served. Crab was made well enough, juicy from the steam option. Waitress Shelby went above and beyond to stop the salmon we ordered from coming out overdry and bland to get a fresh one made. Would recommend also getting the app to save on a budget with specials.

Date: 2 months ago

Review №21

Rating: 5

Date: 2 months ago

Review №22

Rating: 1

Asked for medium well and this is what I got , not even eatable. There s something wrong with the kitchen. The first steak I got was way too overdone and had to be sent back for this.

Date: 2 months ago

Review №23

Rating: 1

My food was literally disgusting I have no other way to explain it

Date: 2 months ago

Review №24

Rating: 5

The Monday especially shrimps special was great

Date: 2 months ago

Review №25

Rating: 5

Xavier was everything my family came in late he was very pleasant food was fresh and customer service was everything I ll just come back for Xavier thank you really enjoyed you

Date: 2 months ago

Review №26

Rating: 5

Delicious sea scallops and coconut shrimp. Wait staff was stretched a little thin, but very worked hard, very pleasant.

Date: 2 months ago

Review №27

Rating: 4

Date: 2 months ago

Review №28

Rating: 5

They messed up my take out order, BUT the manager David went above and beyond to make sure I received a full refund. I always judge a person and place of business by how they act when things go wrong. I HIGHLY recommend Red Lobster Frisco TX. Thank you again. David you are a great asset to your organization!

Date: 2 months ago

Review №29

Rating: 3

Building smells old and musty

Date: 2 months ago

Review №30

Rating: 5

I had stopped going for awhile after Covid due to the menu change and then the shrimp were no longer good but now they ve gone back to the old shrimp and it is excellent

Date: 2 months ago

Review №31

Rating: 5

Good food & service

Date: 2 months ago

Review №32

Rating: 5

Everything was great!

Date: 2 months ago

Review №33

Rating: 5

Excellent customer service. Very on top of refilling drinks and biscuits. Checking back to see if anything else was needed.

Date: 2 months ago

Review №34

Rating: 2

Sadly, this company is way past its prime.

Date: 2 months ago

Review №35

Rating: 5

Date: 3 months ago

Review №36

Rating: 2

Food looks great but tastes terrible! Their menu item ULTIMATE LOBSTER turned out to be ULTIMATE DISASTER. Seafood smelling stale, fries so bland, salad itself is not fresh. Not a single item served is palatable except the cheddar biscuits that helped fill the tummy to escape from the awkward experience. Funny fact: As we entered Red Lobster premises, it smells great but realized later that the enchanting smell was from In & Out next door, not Red Lobster

Date: 3 months ago

Review №37

Rating: 1

They dont send you the complete meal that you order and pay for and then they tell you that you have to go to the restaurant for the rest of the food and its not the first time, thats it, its been twice

Date: 3 months ago

Review №38

Rating: 5

Diet Coke cost $3.49 !!! Getting out of hand

Date: 3 months ago

Review №39

Rating: 5

Date: 3 months ago

Review №40

Rating: 5

Date: 3 months ago

Review №41

Rating: 5

It was delicious and good customer services

Date: 3 months ago

Review №42

Rating: 5

Date: 3 months ago

Review №43

Rating: 2

I placed it to go order on Father s Day once I got there. I called in to make sure that they sent out catch up because the father that the meal was for do not eat the sauce that goes with shrimp I get I get my drink there s no ice in the drink, I get the food to the father no ketchup I called back to location The person that answered the phone was very rude. I asked to speak to a manager. He said you re speaking to a manager what is it again I said can I speak to a manager knowing a manager could not be this rude he stated his name was JJ he was the manager put me on hold and never came back, very unprofessional and this is not the first time I ve had to deal with unprofessional service with this location. I should ve followed my mind and went somewhere else.

Date: 3 months ago

Review №44

Rating: 5

Date: 3 months ago

Review №45

Rating: 3

Date: 3 months ago

Review №46

Rating: 5

The portion was smaller than I would have liked but the food was excellent and cooked to perfection. The biscuits were flawless and plentiful. I still miss the fried flounder entree though.

Date: 3 months ago

Review №47

Rating: 5

Date: 3 months ago

Review №48

Rating: 2

Waited 10 mins for.service. No one approached us until we asked if there was server in area. Then service remained slow. About 40 mins to get main meal after we ordered.

Date: 3 months ago

Review №49

Rating: 3

Tartar sauce was not given for Curbside service for any of four orders and extra tartar sauce was requested. Biscuits were not added for two of the orders.

Date: 3 months ago

Review №50

Rating: 4

Date: 3 months ago

Review №51

Rating: 4

Great customer service, the main dish was good but the calamari was small portions compared to other locations.

Date: 3 months ago

Review №52

Rating: 4

Date: 4 months ago

Review №53

Rating: 1

Service has gone way down hill. Dont recommend unless you want take out.

Date: 4 months ago

Review №54

Rating: 1

Food has really gone down hill. Service was horrible. I see why they have declared bankruptcy.

Date: 4 months ago

Review №55

Rating: 5

Dined here the other night with my family to celebrate my birthday. Andrew did a phenomenal job serving us and the food was excellent! I saw a lot of new faces around the restaurant from when I was in the area more regularly several years ago, (and honestly several things around the restaurant seem more polished and well ordered than back then; looks like the new faces are doing a great job.) But with Oscar running the kitchen and Jordan managing, I know the Frisco Red Lobster can always be counted on to deliver great atmosphere, excellent service, and an outstanding celebratory group meal.

Date: 4 months ago

Review №56

Rating: 5

Date: 4 months ago

Review №57

Rating: 4

Food was good and hit the spot. Our server was also really friendly and attentive. My only complaint about this location was that the tables were sticky.

Date: 4 months ago

Review №58

Rating: 5

Date: 4 months ago

Review №59

Rating: 3

Good food but the service was bad. Went to this location on a Friday evening for dinner with family. Majority of what we ordered was mixed up and had to remind the serve multiple times. Tried the new drink, it was pretty good. Great location but don t go here if you are a big group.

Date: 4 months ago

Review №60

Rating: 5

Date: 4 months ago

Review №61

Rating: 5

I have been coming to this place for the last three years about a year ago. I had a bad experience but six months ago maybe eight months ago, I decided to go back because I was craving salmon. I was greeted by Jordan to NEW manager, and she definitely show that he was making a difference in the place. I was seated with Andrew and BOY did my experience change. I have been stopping in to see Andrew about every other week and do not even have to bother giving him my order anymore.. if you haven t been in recently or maybe you re just wanting a new experience I would ask you to please give them a chance. Andrew doesn t generally work on the weekends, but he definitely definitely works during the week. Jordan is there almost every time I m in again they make the experience amazing. Dietary restrictions: If you want it special way all you have to do is ask. They are happy to take care of any of your special dietary needs. Parking: There is plenty of parking for everyone. Most of it is up close. If it s super full, you can park in the Wells Fargo parking lot. Kid-friendliness: Bring on the colors and the coloring books because they ve got it all. Including a live lobster tank as soon as you walk in the door. I have seen some of the servers even pull the lobsters out so the kids can take pictures with them. Wheelchair accessibility: They have plenty of space for Wheelchairs. If I were to guess I would say at least 24 of them.

Date: 4 months ago

Review №62

Rating: 5

Date: 4 months ago

Review №63

Rating: 4

Love Red Lobster Food is always really good and size more than enough even if you re hungry. Unfortunately the service was far from outstanding and a bit rude from the young guy who had our table. Food : 4/5

Date: 4 months ago

Review №64

Rating: 5

Date: 4 months ago

Review №65

Rating: 5

The food and service were awesome. We went the day before mothers day and had an awesome time. No restrictions on food or drink and my mom loved it! Will definitely be here again

Date: 4 months ago

Review №66

Rating: 5

Everything was tasty .

Date: 4 months ago

Review №67

Rating: 2

Dont bother making a reservation you will still be made to wait. Service was very slow, food was as expected. OK.

Date: 4 months ago

Review №68

Rating: 2

Was greeted but they were working out a table issue. We were seated next to bar so servers walked by a lot. Just not ours. Long story short, we were there 35 minutes when server told us the kitchen had not prepared the lobster linguini as ordered and had to remade. Another 15 - 20 minutes. Linguine was good as were the baked potatoes and complementary salads. Other food just OK. I should have paid attention to the reviews of this location.

Date: 4 months ago

Review №69

Rating: 3

Food was ok.

Date: 4 months ago

Review №70

Rating: 1

Worst restaurant in whole Texas for takeout order

Date: 4 months ago

Review №71

Rating: 1

The server was great but the food was so so. We.wenr because we had a gift card and have not been in a long time. We tried the trout (blackened) with brussel sprouts and that was the wrong choice. The trout was over cooked and the brussel sprouts were VERY dry. We also had the shrimp, they were small but good. Will be trying something different next time.

Date: 5 months ago

Review №72

Rating: 5

Date: 5 months ago

Review №73

Rating: 3

Snow crabs were extremely small and the potatoes were burnt. However, that Margarita Flight was a hit!!! Beware, it smells like sewage inside!

Date: 5 months ago

Review №74

Rating: 5

We had the most incredible experience celebrating my parents and in-laws anniversary here. I cannot say enough words to praise our waiter, Andrew. He not only accommodated us per our request, but also gave us the most outstanding service. He entertained the kids with the live lobsters ever so patiently and also brought out the sweetest anniversary celebration treats for the 2 couples. Andrew even made sure that we were served with warm biscuits, orange slices, and salads right at sunset, since some of us were fasting and the food would take a bit longer to come out. The food we ordered was exactly what we wanted and cooked to perfection. We will definitely visit this location again, all because of our exceptional experience and efforts put forth by Andrew!

Date: 5 months ago

Review №75

Rating: 2

Date: 5 months ago

Review №76

Rating: 5

Date: 5 months ago

Review №77

Rating: 2

Got there shortly after opening and had to wait on everything. Wait to place order and water and for to go container and check. Wanted to order dessert but out of patience.

Date: 5 months ago

Review №78

Rating: 1

I never had a bad experience at this place until now. But this time it literally felt like I was dining at a fast food joint. Our waitress told us she was out of glasses so she handed us the plastic cups which was fine, until she started bringing glass for the rest of the tables and I kept wondering why would she do that. Later she brought food for my friend and it looked like left overs. Now also charging for a salad lol... Again paying money isnt an issue but what you get for paying is an issue. We went there to unwinde but instead we went back more stressed as if we were doing something wrong but the waitress from the beginning was giving us a cold shoulder. Its even more bizarre to see that she didnt treating us differently and cold shouldering us and made us more stressed. When asked why was the portion too small, her answer was that she cant tell us. Later at the end we told the manager about our experience but I got a feeling there isnt much he will do about it. When I brought up a point about racism his response was unlikely lol but I think thats unlikely cause it was a bit racist to see how only we were being treated like beneath everyone else. Not going to this place. Burger King or McDonalds is far more better treating their customers than red lobster. Atleast they dont differentiate between people of color. this is even worse seeing they only want to fix the food but not the service!

Date: 5 months ago

Review №79

Rating: 3

Ordered a drink from bar. They had no bar tender, blue margarita was off balance not much sweet to it. The kitchen made up for it with fast entrees and delicious food. Our waitress was also awesome.

Date: 5 months ago

Review №80

Rating: 3

Prices are went way up! But quality did not.

Date: 5 months ago

Review №81

Rating: 4

So disappointed. We have been here several times. Surprised on a Saturday they were not busy. Very few customers at 6:30. Waitress brought our food but that was the extent. It seemed like she just didnt want to be there. Breaded shrimp was greasy, potatoes were warm and really small. Calamari was chewy. I wish I could say something positive as this is our usually stop for seafood and fish.

Date: 5 months ago

Review №82

Rating: 5

Date: 5 months ago

Review №83

Rating: 1

Cant go lower than 1 star on serive or I would

Date: 6 months ago

Review №84

Rating: 4

Date: 6 months ago

Review №85

Rating: 5

Waitress took too long to bring my refill, plus she brought me the wrong. Also she never brought the Tabasco sauce to us . I can and totally understand when this place is busy but it was not cause she also had the table in front of us and yes, to that table she concentrated more of her time

Date: 6 months ago

Review №86

Rating: 5

Date: 6 months ago

Review №87

Rating: 3

Date: 6 months ago

Review №88

Rating: 5

Tonight, I had an amazing dining experience at the Red Lobster in Frisco, Texas. Tanisha, our server, welcomed us with such warmth and hospitality. We indulged in delicious dishes like salmon, pasta, baked potato, mac & cheese, fillet, crab legs, lobster tail, and broccoli. Yet, the highlight was undoubtedly the heavenly cheddar biscuits theyre famous for. It had been a few years since our last visit, but the charm of Red Lobster remained unchanged. We enjoyed watching the little fish in the tank while Tanisha took care of us with her incredible service, anticipating our needs before we even had to ask. Her passion for the menu and dedication to making our experience memorable truly stood out. We left with full stomachs and happy hearts, already looking forward to our next visit to our beloved Red Lobster.

Date: 6 months ago

Review №89

Rating: 3

The food was horrible. Too much salt on bake potato and lobstertail. My daughter Latoya brought me hear for mon and daughter day out. She said for my meal by credit card. Dietary restrictions: Has high blood pressure and cant eat a lot of sodium.

Date: 6 months ago

Review №90

Rating: 5

Date: 6 months ago

Review №91

Rating: 5

Just cant beat the endless shrimp!!! You just pick what you want and they keep bringing it out hot and fresh!!! Been loving Red Lobster since the early eighties!!! JJJ

Date: 6 months ago

Review №92

Rating: 5

The food was amazing, Jacob was attentive and helpful. It was a great dining experience!! Parking: Easy to get in & out of! Jacob sat us where we could keep an eye on our car, my sweet Millie was in the car, in the shade with windows down!!! Jaco was super wonderful!!!

Date: 6 months ago

Review №93

Rating: 1

The lobster taste so weird, when I asked the waiter to replace it surprise, they didnt have more lobter tails, at the end they discounted the $20 for the lobster tail in my ticket but whats the point of that, i usually go there because of the lobsters if not i just could to to Olive Garden, worst experience ever

Date: 6 months ago

Review №94

Rating: 5

Date: 6 months ago

Review №95

Rating: 4

Date: 6 months ago

Review №96

Rating: 1

Went there on 3/13/24 midday. Will never go again. The host was incredibly rude, didn t look at us, turned her face away while taking us to our table and barely managed to mumble enjoy . I wish I had walked out but we were hungry and there was no wait. We ordered the stuffed flounder. The stuffing tasted off, very highly preserved (medicine like taste) and was inedible. The entire dish was swimming in margarine and/or butter. The baked potato had margarine and was drowning in it as well. We did not let the server know because the service was already so bad we did not want any retaliation in our food. The manager walked to a table behind us, and also didn t look at or greet us. The way we were made to feel unwelcome by all of the staff amuses me. Is this where supposed wealthy Caucasians are only welcome? HAHAHAHAHAHA! Their food and service has made this location one grade above fast food. Come on Frisco, do better. Save yourself money and time. Go elsewhere. The service and food quality is awful.

Date: 6 months ago

Review №97

Rating: 3

Date: 6 months ago

Review №98

Rating: 5

Cathartic experience!! If I could do 10 stars I would! Jordan is amazing!

Date: 6 months ago

Review №99

Rating: 5

Very good

Date: 6 months ago

Review №100

Rating: 3

Just Okay

Date: 6 months ago

Review №101

Rating: 5

Date: 7 months ago

Review №102

Rating: 1

The lobsters were very salty and dry. The very dirty place.

Date: 7 months ago

Review №103

Rating: 4

Good food. Slowish service.

Date: 7 months ago

Review №104

Rating: 5

I went for lunch and had the Surf and Turf. The waitress was spot on with the timing of the visits, very nice and treated all with respect. The food was good as always.

Date: 7 months ago

Review №105

Rating: 5

Being a regular at this location, as a family, we know what exactly to expect, but this time around all of us were in for a treat. Ingrid went beyond golden buzzer care in staffing all our dine in needs and this is while being short staffed. The food arrived later than usual but temp and taste all spectacular. Employees as such are great example of holding the values of this success chain. Kid-friendliness: Entertaining and catering to their needs.

Date: 7 months ago

Review №106

Rating: 4

Good food Good service.

Date: 7 months ago

Review №107

Rating: 5

Date: 7 months ago

Review №108

Rating: 1

BELIEVE the bad reviews! Generally when visiting chain restaurants I ignore most reviews because most end up being the opposite of their below rating. However, this specific location lived up to it. It started out with call ahead seating which I did for a party of 9 people around 5:50 PM. The hostess quoted me about a 40 min wait which was expected on a Friday night. We then arrive at 6:15 and saw how unorganized and dirty the restaurant/host stand was we were still determined to wait and give the benefit of doubt. However, When checking in the hostess quoted another 45 mins from our ORIGINAL call in. Fast forward to final wait time we got seated by 7:05 PM with our party of adults and kids. Our waiter took our drink orders and although it was mainly water it took forever. We then proceeded to order as fast as we could as we saw how backordered this restaurant was. With kids, most places understand that time is key. Well, this one didn t as it took over an HOUR for our food to arrive! A lot of checking in back and forward with our waiter (not his fault) but the kitchen was definitely backed up. In observation, most tables were in the same situation with disgruntled families and couples. The food came out hot and tasted fine but this was easily the worst dining experience I ve ever had in my life and three hours wasted. There were two managers working and not a single one checking in on the tables or customer experience. On the way out, we saw some waiters just hanging out on their phone waiting for food to come out. When there were angry guest waiting for food, tables not bussed, customers waiting to be seated and trash all around the walkways I will definitely be reaching out to the GM and Corporate on our dining experience. This location should be revamped and retrained.

Date: 7 months ago

Review №109

Rating: 1

Food was fine, but the wait was insane for a place that was not fully packed. We put our name on the list at 6, was told a 45 min wait but were not seated til around 7:15. Then food took an hour to come out. So 1 hour waiting at the door, 1 hour waiting on food, and 1 hour to eat and wait for condiments, silverware, refills, and our check etc. A 3 hour dining experience is especially painful with 4 kids 5 and under in our group who were doing their best to be patient. They were clearly understaffed, but most of the staff that were there also seemed to lack a sense of urgency. The atmosphere was also very dark and dingy and felt unclean. Women s bathroom was also unkempt. Will not be returning, ever.

Date: 7 months ago

Review №110

Rating: 1

Probably says more about management. But its extremely slow to dine here. Original wait time was 45 minutes. Once arrived was told additional 20 minutes of wait. Then it took just over an hour to receive the food order despite waiter telling us kitchen is yet to be backed up when we asked.

Date: 7 months ago

Review №111

Rating: 3

I havent been here for a couple of years. I was thinking of their cheddar biscuits as I passed them and decided to stop. I was seated promptly. The restaurant was clean, but outdated. There were only about 4-5 people there at 1 p.m. on a weekday. I think the parent company needs to spend some money in updating Red Lobster. My waiter Matthew, took my drink order and brought me biscuits. He was friendly, professional, and helpful. The biscuits were hot and as delicious as I remember. I ordered the Shrimp Your Way special with Shrimp Alfredo and Coconut Shrimp. It took about 15-20 for my food to come, but that was okay. I was sipping my drink and eating my biscuits. The alfredo was pretty awful. It did not taste homemade at all. I took it to-go...maybe I can doctor it up and make it taste better. The Coconut shrimp was delicious. I received 4 large pieces that were perfectly cooked. Thank goodness for the shrimp and the biscuits or I might have starved! ha, ha.

Date: 7 months ago

Review №112

Rating: 5

Date: 7 months ago

Review №113

Rating: 5

Date: 7 months ago

Review №114

Rating: 2

Poor customer service.

Date: 7 months ago

Review №115

Rating: 3

Food was mediocre. Have had better seafood. Was lacking the freshness.

Date: 7 months ago

Review №116

Rating: 1

Worst service ever experienced!!! They took a very long time to serve the food and once they served food they made us wait for more than 10 minutes for silverware. The food got cold... Food was very delicious but the experience was totally ruined due to very poor service!

Date: 7 months ago

Review №117

Rating: 4

Typical Red Lobster food and atmosphere. Table service was VERY good.

Date: 7 months ago

Review №118

Rating: 4

Good service.

Date: 7 months ago

Review №119

Rating: 5

Excellent service, friendly staff, and tasty food.

Date: 7 months ago

Review №120

Rating: 5

Really enjoyed my meal at the Frisco Red Lobster. The meal was great, our server was exceptional & my friends & I spent a fair amount of time there. Atmosphere is always wonderful. Cant wait to return. Parking: Since it was lunchtime, there was plenty of parking & it was during the work week.

Date: 7 months ago

Review №121

Rating: 4

Great food, surprisingly terrible service and atmosphere . . . Oh well!

Date: 7 months ago

Review №122

Rating: 5

Date: 7 months ago

Review №123

Rating: 1

2 hr wait. Need I say more

Date: 7 months ago

Review №124

Rating: 3

Rice is undercooked lobsters taste mild flavors Portions for the price should be more generous Food cost over head expenses is very understandable But $35 / person no drinks or alcohol beverages for 1 entree Each is bit lot .

Date: 7 months ago

Review №125

Rating: 3

Date: 7 months ago

Review №126

Rating: 5

Date: 7 months ago

Review №127

Rating: 1

This particular location was off their game, very low customer count, over an hour wait for food and then it was all cold. Preston Road location was in Frisco. Food

Date: 7 months ago

Review №128

Rating: 5

Jacob was a great server. Rice was undercooked. Some shrimp was over cooked. Overall it was a good birthday meal.

Date: 7 months ago

Review №129

Rating: 5

Date: 7 months ago

Review №130

Rating: 1

Very bad service!

Date: 7 months ago

Review №131

Rating: 5

Date: 7 months ago

Review №132

Rating: 4

Date: 7 months ago

Review №133

Rating: 5

The food was great and my server Xavier definitely made my night. He was polite, courteous and funny. He kept us laughing the entire night and met every need we had. It was almost like he could read our minds. This is hands down the best service Ive ever received at red lobster and I would go back again and again.

Date: 7 months ago

Review №134

Rating: 5

Date: 7 months ago

Review №135

Rating: 3

Date: 7 months ago

Review №136

Rating: 5

The location wasnt too crowded for a week day. Red Lobster is celebrating their Lobster fest at this time. There were a few interesting lobster related options on the menu. I decided to eat one of my favorites there - The lobster flatbread pizza. We placed our orders shortly after being seated. The delicious cheddar baked biscuits came shortly after. We placed our orders a few minutes after the biscuits came and our entrees arrived in under 15 minutes. Along with my lobster pizza I ordered a house salad with mango vinaigrette (never had it before & was curious to try it)...the vinaigrette was good. I also ordered crispy brussel sprouts...I liked them but they were a bit over saturated with the sauce they used with them and the brussel sprouts could have been crispier. My daughter ordered shrimp scampi and skewered shrimp with broccoli. She enjoyed her meal. All in all, I liked my meal as well. The portions were sufficient and I brought home leftovers.

Date: 7 months ago

Review №137

Rating: 3

Quality coming down at red lobster

Date: 7 months ago

Review №138

Rating: 2

Sat at a dirty table, slow service, and no you cant just put lobster meat on everything and have it taste good. The biscuits were over cooked.

Date: 7 months ago

Review №139

Rating: 3

Messed up our orders, didn t bring silverware, took half an hour to order, another half to get food. Overall not a good experience.

Date: 8 months ago

Review №140

Rating: 5

Thanks to the Superb server Mathews

Date: 8 months ago

Review №141

Rating: 5

Ask for Mathew, he made my dining experience superb!!! I was welcomed, immediately led to my table. Mathew explained the menu and helped me choose my dish. Food was very good. Truly an amazing experience

Date: 8 months ago

Review №142

Rating: 1

Went to the frisco location yesterday to celebrate my birthday. Ordered the lobster and shrimp lovers dream. Noted the lobster tasted a little rubbery and was probably overcooked. Got home and within the hour spent the next four hours violently sick with food poisoning. Never again.

Date: 8 months ago

Review №143

Rating: 1

The only thing going is the cheddar biscuits!

Date: 8 months ago

Review №144

Rating: 4

Date: 8 months ago

Review №145

Rating: 4

Date: 8 months ago

Review №146

Rating: 4

Date: 8 months ago

Review №147

Rating: 4

Went there for no particular reason. I ordered the endless shrimp and the wife ordered create your own platter. We were greeted and sat immediately, our server Thomas was absolutely awesome very attentive and polite and knowledgeable about the menu. Food was good although I found the shrimp to be on the salty side also it seemed to take a long time for the refill of the shrimp to come out. Over all it was a good experience made wonderful by our server Thomas. Would come back because of Thomas.

Date: 8 months ago

Review №148

Rating: 5

The service from the waitress s especially from Kayla who was attentive and sweet, and the greeter were very nice. The food was fresh but could use more seasoning. We enjoyed our experience at red lobster.

Date: 8 months ago

Review №149

Rating: 5

Kayla J. was an amazing waitress! I literally do not know how to give her higher praise! She was personable, attentive, comedic. We loved her so much we want to be friends with her. We love you Kayla!

Date: 8 months ago

Review №150

Rating: 5

Date: 8 months ago

Review №151

Rating: 5

Update Jan 2024: Andrew is awesome and so fast!! Will ask for him again!!! Food was hot and fresh and fast! Update Feb 2022: updated menu, great waitstaff (Daniella is awesome!!! Robert remembers our order when we come in!), food was awesome and served fast!!! We went there for lunch today and a waitress whose name starts with A (figured it out, her name is Avery) very was amazing!!!! Great lunch and awesome service. We had a great time!

Date: 8 months ago

Review №152

Rating: 5

Yesterday was my Bday and we went to Red Lobster and I had the best waitress ever Kaija. She was so nice and attentive, she mad my bday lunch feel really special!!

Date: 8 months ago

Review №153

Rating: 5

On Thursday (01/03/24) last week I had a VERY long day and was just in need of something good.. A friend of mine had given me a gift card and that became my good token. Though I had been to this Red Lobster many times, I had stopped going about 5 months ago because the service had just not been decent at all. This night, I needed good food and I really didnt care how it made it to the table as long as it got there. I was quickly seated. This being a Thursday and after 7:00pm, it was not that busy. I no sooner got comfortable and was greeted by Andrew who politely introduced himself and asked for my drink order (a margarita on the rocks, salted rim and a extra shot OH and a glass of ice water). Off he went. a few moments later Andrew reappeared with Ice water, cheddar biscuits and a quest to start my order if I was ready. I ordered the Salmon New Orleans with brussel sprouts and a dinner salad with blue cheese and extra onions. (dear lord my mouth is already watering again). He left to enter my order but made a quick stop at the bar to bring me my drink first. This was by far the best margarita I have had there. Special thanks to Shelby for knowing her stuff and Andrew for not letting it sit there while the ice melted. Within minutes I had my salad exactly as I had requested. I watch Andrew as he made his way through his tables and always popping by to make sure I was doing well. I do not rush my salad. after about 7 minutes he returned to the table to tell me my salmon was ready but wanted to see if I wanted to wait a few and let me finish my salad or if I was ready for the main course. (TEN GOLD STARS for you Andrew.) The meal was presented to me with all the personal touches one could have made. After getting into my meal, Jordan (the manager) stopped by to check and make sure things were as I had asked so I made sure and gave him my huge THANK YOU. I had to ask him what had changed because I was rather taken back by the huge difference from my last few visits a few month ago. Time does heal things and this Red Lobster proved that to me. I will likely be returning tomorrow evening for dinner. Thank you again to Andrew as you are the shinning star here as well as Shelby and Jordan. You were all amazing and have done a great job at holding up your end to make this a great dinning experience! Cheers Wendii

Date: 8 months ago

Review №154

Rating: 5

The first time I ate here was ok but this time I had the best experience at any Red Lobster I have ever been to. Kaija was amazing. She provided excellent service and the food was great too. I will be back again

Date: 8 months ago

Review №155

Rating: 1

We placed an order-ahead, curbside pick up order at 3pm, to be picked up at 7:15pm. We arrived on time, and were then made to wait in the curbside pick up slot for 50 minutes. Absolutely terrible service, I called twice and both times was told my food would be out soon. Considering how expensive the food has gotten, you d think they d manage to bring food out at the time it was ordered for. If the restaurant is too poorly managed to handle online orders, it shouldn t offer them. Making someone wait in their car for 50 minutes in the cold is insane. On top of that, they forgot one of the items in the order. I have never had such a poor experience with curbside pick up for any other restaurant. I ll never order from here again, and I suggest you do the same. I d give 0 stars if I could.

Date: 8 months ago

Review №156

Rating: 4

Date: 8 months ago

Review №157

Rating: 5

Great food and customer service during this visit.

Date: 8 months ago

Review №158

Rating: 5

Date: 8 months ago

Review №159

Rating: 1

Horrible service. Server declined to get us a place to park our stroller where we always did. Purely a discrimination on customer with babys. As a platinum member, we will never come back to this place.

Date: 8 months ago

Review №160

Rating: 5

waoo i love Red lobster food,love the service

Date: 8 months ago

Review №161

Rating: 1

We have been to this Frisco Red lobster lots of times. My Red lobster loyalty program is at Plantimun level. Today weve had the worst dining experience ever. We took our 4 month old baby in a stroller with us. The server John Thomas wouldnt allow us to sit in the table, only assign us with a very narrow booth table. HE SAID WE ARE NOT allowed to sit in the middle tables with baby stroller! Why does the server have a such hate on kids and babies??? Thats the most absurd dining experience I had in my entire life!!!

Date: 8 months ago

Review №162

Rating: 2

Super super slow service. Like 12min just to get our water. Food was standard. Nothing special. Food : 3/5

Date: 9 months ago

Review №163

Rating: 4

Date: 9 months ago

Review №164

Rating: 1

We come to this restaurant often I don t know if tonight they were understaffed, but there was a handful of hair wrapped up in my boyfriend s broccoli. Literally it looked like somebody took the hair and just wrapped it around the broccoli. It was so disgusting he lost his appetite shortly after he lost his appetite. I lost my appetite because I m like if hair was gonna fall on Food, it would just be laying there when we wrapped in the broccoli. Our server, he is a nice person and he was very kind but the food was just disgusting very understaffed and overworked employees

Date: 9 months ago

Review №165

Rating: 1

I ve been going to Red Lobster since 1989 and this location is an embarrassment to the company. No one here seems to take any pride in good customer service. The food was just ok. Won t be back!

Date: 9 months ago

Review №166

Rating: 1

Just don t go here. Have been to Frisco location twice over six months and both times bad dining experiences. Service is very slow and food preparation time is worse. Found food to be over cooked and over salted. Order mistakes. No manager walking the floor to check on tables and guests. No check in s from wait staff. Poorly run restaurant and with so many options in Frisco, take a pass at coming to Red Lobster Frisco.

Date: 9 months ago

Review №167

Rating: 5

Date: 9 months ago

Review №168

Rating: 5

Just had a family dinner on 12/21/23 for no special occasion. It was the BEST service I have received at a restaurant in a long time. Very attentive, courteous server Andrew was on top of it. Will definitely be back. The food was very tasty as well.

Date: 9 months ago

Review №169

Rating: 1

47105c61-b1c4-4b00-a311-593b. This order was gross. I was served old food which seemingly had been sitting around since last week. The buns on my flounder sandwich were hard around the edges like stale bread. The fish was burnt. Everything was cold. The rice was stale. I tipped but only at 10% because I had to drive a half hour to get there, When i got there they took like 15-20 minutes to bring the food out and it was AWFUL!it didnt soften after microwaving the food twice. It wouldnt even get hot after microwaving. You shouldnt be serving old stale food for the lunch carry out. I wanted to pick up in store but you site says you cannot do that unless you order $100 of food. So is this policy you serve stale food for carryout because its less than $100 order?

Date: 9 months ago

Review №170

Rating: 5

I know, its Red Lobster but I happen to like that place. Just a little noisy

Date: 9 months ago

Review №171

Rating: 4

They werent busy at all but they were slow. We had to ask multiple times for refills among other things.

Date: 9 months ago

Review №172

Rating: 5

Date: 9 months ago

Review №173

Rating: 1

On a Thursday @430p and it took Over 45 min wait for our food, crab legs, a steak, and a kids meal? 2 other families who sat down in our area ordered and received their food before. An Overcooked and over salted steak was the cherry on top. Unacceptable

Date: 9 months ago

Review №174

Rating: 1

Restaurant is not even full and takes forever to get a table. One we got the table the food took more than 30 minutes to be ready. They are definitely understaffed. The place is not in good condition. The air vents are full of dust and the seats in bad condition.

Date: 9 months ago

Review №175

Rating: 5

Andrew. That is all. Incredible server, sparkling personality, wonderful experience!

Date: 9 months ago

Review №176

Rating: 1

Food was good but I saw a rat in the bathroom area

Date: 9 months ago

Review №177

Rating: 2

I dont know if its Red Lobster in general but this particular place has gone down hill! I was seated a dirty table along with dirty Utensils. Food was so bland and mediocre. Service was okay but the place itself is filthy and it smells. I wont be coming back to this location.

Date: 9 months ago

Review №178

Rating: 5

Date: 9 months ago

Review №179

Rating: 2

Date: 10 months ago

Review №180

Rating: 1

It was the worst experience ever for my daughters 13th birthday dinner celebration. I made a reservation over a week in advance, and we still had to wait 45 minutes to be seated while the restaurant was somewhat empty. Over an hour later, we got a couple of small baskets of biscuits. Another 30+ minutes later, we got water. Another 15+ minutes later, we started getting our food sporadically, one meal at a time, so we couldnt eat together. About 5 to 10 minutes later, we got our silverware. The original server rushed us to order and was very short and rude. No one took ownership to change the situation for the better. The manager, John, even told me my experience was unreal as if I wasnt there - despicable. The adults in our party were livid, but we tried to keep the girls in good spirits. I was embarrassed that we chose to celebrate here and treated like we should be grateful to dine here. We will NEVER return. The General Manager, John, and several other staff members need to find other employment, or this location needs to be shut down. He is a living example of why this location is suffering. The leadership is poor, and it is reflected in the service. Im not expecting Bobs Steakhouse (phenomenal, by the way) service from Red Lobster, but I also dont expect to be disrespected.

Date: 10 months ago

Review №181

Rating: 4

Nothing special, just a place for seafood.

Date: 10 months ago

Review №182

Rating: 5

Came here thanksgiving night. Good was amazing. Filet minion was cooked perfectly . Crab legs were amazing. Our waiter Artierzia was very attentive and fantastic! Thank you so much for being open late. Moxie could learn a few things from this place. Keep up the good work.

Date: 10 months ago

Review №183

Rating: 5

Absolutely wonderful

Date: 10 months ago

Review №184

Rating: 1

I will NEVER eat here again. The shrimp was VERY SMALL wat shrimp we did get was not much at all. Last but not least.... The Cesar salad was lettuce ONLY very little dressing on the side!!!!!! NEVER AGAIN!!!!! NOT FOR THE PRICE!!! This use to be a good place to eat NEVER AGAIN!!!!!!

Date: 10 months ago

Review №185

Rating: 2

This place is just dated and dirty!

Date: 10 months ago

Review №186

Rating: 1

Last time to this location . Service was very bad. The waiter had a bad attitude The food was just Ok. Food : 3/5

Date: 10 months ago

Review №187

Rating: 5

Consistently great food and service! I recommend the snow globe sangria for a little extra pizzazz!

Date: 10 months ago

Review №188

Rating: 5

Went to lunch with my amazing wife. Endless shrimp was my goal! Been waiting for it a while and today was the day. Food was good and service was really good.

Date: 10 months ago

Review №189

Rating: 5

Date: 10 months ago

Review №190

Rating: 4

The wait time to get in was great However it took too long for the food to arrive and it was cold The server was excellent and attentive but really disappointed in how long it took the food to arrive to the table and the restaurant wasnt busy

Date: 10 months ago

Review №191

Rating: 5

Our waiter Thomas was awesome, he was so nice and attentive..great job Thomas

Date: 10 months ago

Review №192

Rating: 5

Ive been all over the world and the service that I received from our server, I apologize but his name started with an A, I think it was Andrew, but man Ive never seen a person love their job so much and display complete professionalism. Next time we go back my wife and I are requesting this man. Hopefully if hes not available l, he will be promoted because his service is out of this world.

Date: 10 months ago

Review №193

Rating: 2

We have been to this location many times and drive way out here because of the customer service but today customer service terrible. Had to beg multiple time for utensils, napkins , and etc ... wont be back til it gets better

Date: 10 months ago

Review №194

Rating: 5

Date: 10 months ago

Review №195

Rating: 5

Date: 10 months ago

Review №196

Rating: 5

Date: 10 months ago

Review №197

Rating: 5

Very good service

Date: 10 months ago

Review №198

Rating: 3

Tell you re a potato, you barely give enough and I think at that moment honey mustard chicken tenders, thinking about you guys is the fried shrimp. Y all can t be serious literally instant potatoes you can taste the water in the potatoes, be for real

Date: 10 months ago

Review №199

Rating: 5

Food was hot and fresh.

Date: 11 months ago

Review №200

Rating: 5

Came in on Halloween night to pick up a to go order, and the manager and staff there were absolutely incredible. Prompt service, courteous employees, and excellent care! Manager was dealing with a Karen but still made sure that I was taken care of, and staff did everything right that they possibly could. Cant wait to come back!

Date: 11 months ago