Whataburger

Review №1

Rating: 3

The bigger white lady with the tattoos on her arm is a horrible manager treating employees like there lesser than her. I really wouldn t come back to this location ever again but I had a really good experience with employees Preston and Abraham very much impressed of how they handle there situations. Will probably only come back due to these two well mannered employees. Foods good can t complain there.

Date: an hour ago

Review №2

Rating: 1

I love Whataburger, but I am done with this location. They are horribly slow, bad customer service and my fries and onion rings are always half burnt and cooked in old oil. Done giving chances, will be going to a different location from now on. No one wants to spend $30 for disappointment.

Date: 22 hours ago

Review №3

Rating: 5

I stopped to pick up a large iced mocha coffee before I hit the road for my drive from Corpus Christi to Dallas. I love their iced coffees. Ive tried the mocha and vanilla; both are yummy Although they are iced, the coffee isnt watered down. You still get a nice body coffee flavor layered with the chocolate or vanilla flavor. Give it a try

Date: 2 days ago

Review №4

Rating: 1

waited 20 minutes for a large fry and an apple pie

Date: 3 days ago

Review №5

Rating: 5

Date: 4 days ago

Review №6

Rating: 1

Hamburger gave me food poisoning.

Date: 5 days ago

Review №7

Rating: 2

It took us over 25 minutes in the drive thru for a small breakfast order. Once we finally get home, the chicken barely covers half the biscuit. Place has gone down hill fast.

Date: 6 days ago

Review №8

Rating: 1

Worst Whataburger Ive ever seen. Drive thru is a nightmare. Couldnt even get a biscuits and gravy order right and kitchen staff and manager were in a fight and had to be pulled apart. Rest of staff sitting around looking at their phones.

Date: 6 days ago

Review №9

Rating: 1

Ordered Food 30 Minutes ahead of time and wasn t ready when I got here.

Date: 6 days ago

Review №10

Rating: 1

Ask for fresh taquitos after the first tortillas were stale as I watch the remake it, they made it straight on their metal bar, someone replied what is he talking about? and I kindly ask them to put it on paper first, and not to set the tortilla on the dirty metal bar where I could see all the crumbs from the other food then the lady said well we clean it off every five minutes or so. Well I said I don t want those chemicals on my food that you clean it off with so please put the paper down first she persisted to argue, horrible service

Date: a week ago

Review №11

Rating: 5

Date: a week ago

Review №12

Rating: 1

Received an order of a whataburger meal and got a tub with literally no buns. Just two patties and onions in a tub. Ordered another day and got jerked around getting my order and when I DID get it over an hour after ordering they left everything on the burger I d asked to be taken off. Garbage employees

Date: a week ago

Review №13

Rating: 4

Date: a week ago

Review №14

Rating: 1

Drive thru wait was terrible so was the food quality. Don t eat here.

Date: a week ago

Review №15

Rating: 2

Consist bad service

Date: a week ago

Review №16

Rating: 1

This location is consistently the worst in the area. The food is fine, it s whataburger, you know what to expect. But they ALWAYS miss big parts of the order. Every single time.

Date: 2 weeks ago

Review №17

Rating: 1

Ive been burned so many times now by this location not reading a simple ticket and completing my order. I will likely just drive out of my way to go to a different location from now on. I waited about 25 mins tonight and still my order was not correct. I understand timing on late night orders and do not have a problem waiting in line but waiting in line that long AND STILL NOT GETTING MY COMPLETE ORDER is sheer laziness. 10/10 DO NOT RECOMMEND Do yourself a favor & go out of the way to Preston/Lebanon.

Date: 2 weeks ago

Review №18

Rating: 1

Worst drive through, got food after 40 minutes. Happened to me once, I assumed it wasn t the norm, just went there again. Again 40 mins. Absolute Disgrace

Date: 2 weeks ago

Review №19

Rating: 1

Avoid this location. Unprofessional staff and poor customer service. Zero star will be the best rating for this particular Whataburger location. If you want your receipt swimming inside your soda cup then this is your go to place. Managers did nothing to make up for the messed up order.

Date: 2 weeks ago

Review №20

Rating: 1

It does not take 10 mins to get together 2 larges fries and a plain and dry jr burger. Especially when the line is empty. If you don t like your job then find something better. I alone could ve gotten that order ready in less than a minute .

Date: 2 weeks ago

Review №21

Rating: 5

Date: 2 weeks ago

Review №22

Rating: 3

Better than mcdonalds but in-n-out

Date: 3 weeks ago

Review №23

Rating: 5

Date: 3 weeks ago

Review №24

Rating: 4

Service 8s very very slow everytime I go through drive through and with a very small order even and you try and go inside at counter and order no one is there to help you

Date: 3 weeks ago

Review №25

Rating: 1

. They take a long time to deliver the order and if you ask them to remove something you dont like... they dont care and leave it with the food.

Date: 3 weeks ago

Review №26

Rating: 1

Slowest service ever. If you want to spend your whole day waiting in line this is the place to go

Date: a month ago

Review №27

Rating: 4

Date: a month ago

Review №28

Rating: 1

The staff working was very bad.No one will respond.the order was taking more than 40minutes.i just ordered burger and onion rings.The service was very bad.Worst store.

Date: a month ago

Review №29

Rating: 1

I am constantly eating Whataburger spending at least 50 dollars a week on it. every other location i have ordered from gives me sauces when i ask for them free of charge. i decided to order food today and asked the driver to grab me 2 ranches and they wouldn t give them to him without me paying for them. There is no option to add sauces on the ordering app so how am i supposed to get a sauce, this is very infuriating i would ve never ordered if i knew i wasn t going to get the sauce. will never be ordering or buying from this location again i recommend to anyone wanting to eat from here that you go to a different location

Date: a month ago

Review №30

Rating: 5

Date: a month ago

Review №31

Rating: 5

Cheerful customer service from Crystal Y. today.Friendly smile, enthusiastic greeting and conversation. It was refreshing after a long day of work.

Date: a month ago

Review №32

Rating: 1

Drive thru not moving at all. No one ever asked me to pay. People waiting everywhere, honking.. I just asked the person ahead to scoot up so I could leave.. Bummer bcuz I love me some Whataburger

Date: a month ago

Review №33

Rating: 4

Date: a month ago

Review №34

Rating: 5

Date: a month ago

Review №35

Rating: 3

Date: a month ago

Review №36

Rating: 1

expect to wait a half hour while the teenage employees talk and curse with each other in front of children and other customers. Id go to another location.

Date: a month ago

Review №37

Rating: 2

Date: a month ago

Review №38

Rating: 3

Ive visited this establishment several times. And its usually after 2am. Just finished up at a Winstar Casino. Food is great. But expect to wait close to 10 minutes to get your food. The place is never clean. Or at least its not a priority. Customer service is good. Maybe just not enough employees for that time of the hour. But then again, how long does it take to wipe down a table. Ill have to take pics next time. So dont come visit after 2am.

Date: a month ago

Review №39

Rating: 4

Date: a month ago

Review №40

Rating: 1

I grabbed something to eat at this location. Wasnt totally aware of what was going to happen. Ate a chicken sandwich, 1 hour passes by. Im stuck on the toilet for nearly 20 mins vomiting and sweating until I decided to go to the clinic. It was so bad I was taken to the hospital that same day. This is absolutely unacceptable for food quality and food service. Dont even come to this location. These people are inconsiderate of other peoples health so be aware of this!!

Date: a month ago

Review №41

Rating: 2

Food is average, but the wait time is insane!! Only 1 car ahead of me which they told to pull up and my wait was roughly 20 minutes for a single meal. This is my 3rd time trying this location and every single visit takes about the same amount of time.

Date: a month ago

Review №42

Rating: 1

Too slow.

Date: a month ago

Review №43

Rating: 1

Longest wait at a Whataburger ever.

Date: a month ago

Review №44

Rating: 5

Date: a month ago

Review №45

Rating: 1

the service is complete trash here. standard Whataburger, but you will wait 15 minutes (usually). I live by the Whataburger and loath whenever I decide to go there. in the last seven years, I ve lived here Good customer service is extremely seldom.

Date: a month ago

Review №46

Rating: 5

Very good

Date: a month ago

Review №47

Rating: 1

Did not receive complete order, food was cold

Date: a month ago

Review №48

Rating: 4

The food it good as usual, but the staff didnt know which end was up. We waited 20 minutes for our drinks only while 3 different people asked multiple times what we ordered. They got it wrong all 3 times, too... Try a different Whataburger for hopefully better and less chaotic service.

Date: a month ago

Review №49

Rating: 1

This has to be the slowest Whataburger with the absolute worst customer service ever! I have sat in this drive-thru line for over 22 minutes!

Date: a month ago

Review №50

Rating: 5

Date: a month ago

Review №51

Rating: 1

Terrible customer service, waited over 25 minutes for 2 shakes. Horribly mismanaged, clueless staff and I ended up leaving without my order after waiting forever. Contacted corporate.

Date: a month ago

Review №52

Rating: 1

So slow. Went to the drive thru and they took so long that they forgot my order and had to ask me FOUR times what is was and if i ordered it there..? Ridiculous lowkey

Date: a month ago

Review №53

Rating: 4

Date: a month ago

Review №54

Rating: 1

THE SLOWEST DRIVE THRUE EVER!!! Don t come here!!! Almost 30 minutes waiting just for a chocolate shake

Date: a month ago

Review №55

Rating: 1

Pathetically slow service and even the soda machine was broken. Had a mobile order but was completely ignored by staff inside, so had to go through drive through. Waited 30 minutes for my food.

Date: a month ago

Review №56

Rating: 3

Long waits at this location.

Date: 2 months ago

Review №57

Rating: 5

Date: 2 months ago

Review №58

Rating: 2

The lady taking our order was rude and the food took a long time to be served.

Date: 2 months ago

Review №59

Rating: 1

My cousin and I went here several months back and it was Whataslow. He went back again today and says it s still Whataslow Food : 3/5

Date: 2 months ago

Review №60

Rating: 1

This location takes forever - usually 20-30 minute wait if you re lucky. I waited for a curbside order for over 30 minutes only to go in and realize it had been sitting on the counter the entire time and the bag was soaked and no one ever brought it out. Sad as I just moved here and won t be eating at this Whataburger due to the insane wait times.

Date: 2 months ago

Review №61

Rating: 1

The slowest drive thru ever. Not sure if theyre understaffed or what, but since I lived near here for over a year, its still very slow. Expect to spend no less than 20 minutes in line.

Date: 2 months ago

Review №62

Rating: 5

It took 45 minutes to get the order of 10 burgers.

Date: 2 months ago

Review №63

Rating: 1

I Ordered 2 spicy chicken sandwich and I was served what I don t know. This people have to go in and come out twice and I still didn t get what I ordered. Don t waste your money going to this Wataburger

Date: 2 months ago

Review №64

Rating: 1

Horrible horrible horrible. Ive been waiting for a 1 burger and 1 fries for 40 minutes . They have 12 staff. This is like my third review ever

Date: 2 months ago

Review №65

Rating: 1

This will be my last time at this location they never get anything right

Date: 2 months ago

Review №66

Rating: 1

Worst service whataburger ANYWHERE. PERIOD. Monkies from the Dallas zoo could pump out a burger faster....

Date: 2 months ago

Review №67

Rating: 1

Manager here berating employees one guy just trying to have a break and I personally witnessed her cursing in front of customers at him, he s trying to have a break and she kept demanding him to work rather than serve her own customers. This employee needs to be considered for termination. Her name is: Elisabel please educate her on how managers act in a professional environment I m forwarding this to Corporate.

Date: 2 months ago

Review №68

Rating: 1

Worst place ever. Ordered doordash and waited 2 hours for the food, 3 dashers quit on our order, after the 2 hour mark a new dasher called to tell us that they let someone steal the food off the rack and were trying to get us to pay again. Thankfully dasher got us a refund but do not order from here. Worst customer service ever

Date: 2 months ago

Review №69

Rating: 1

It took 15 minutes to give me my food and I was the only person in the drive thru. And they forgot my fries??? I m sure the other reviews have it handled but in case it wasnt obvious- horrendous service provided by miserable people

Date: 2 months ago

Review №70

Rating: 1

Worst service of any restaurant I think I ve ever been to. I think the store is in need of new management. Waited 27 minutes for biscuits and gravy that I never received.

Date: 2 months ago

Review №71

Rating: 1

Worst Whataburger ever. 26 minutes to get a breakfast sandwich. Terrible service!!!!

Date: 2 months ago

Review №72

Rating: 5

Date: 2 months ago

Review №73

Rating: 1

Takes almost 45 minutes to get a #1 meal. It s actually embarrassing.

Date: 2 months ago

Review №74

Rating: 1

I work for 2 delivery apps so Im CONSTANTLY in this location. Every single time Ive been inside the entire staff is cursing and talking about inappropriate subjects including the managers. Every other word is the N word as they are talking back and forth to each other.Thís EVERYDAY since November 2023 and now its July 2024.im sitting here now and I feel like Im in the ghetto and like bugs are crawling on my skin I hate it here so much. Thats why Im writing this right now I cant take it anymore!!! Someone please fire every single person here and get this location back to civility ... ATLEAST MANAGEMENT!

Date: 2 months ago

Review №75

Rating: 4

Date: 2 months ago

Review №76

Rating: 1

Super long waits, people giving orders to wrong people, staff straight up ignoring people tryna place orders smh what are yall doin here

Date: 2 months ago

Review №77

Rating: 1

If I could do 0 stars I would wait time is unreal you sit in the store for 30 mins before someone even acknowledges you. Horrible service!! Do not recommend!

Date: 2 months ago

Review №78

Rating: 1

I recently visited Whataburger, and I was extremely disappointed with the service. I spent a frustrating 30 minutes waiting in the car line for my food. While I understand that busy periods can lead to delays, this wait time was excessive and unacceptable. Unfortunately, the long wait overshadowed the quality of the meal, making for an overall unsatisfactory experience. I hope they address these issues to improve their service efficiency in the future.

Date: 3 months ago

Review №79

Rating: 2

We stopped in after my long shift after work plus a meeting to get a burger and onion rings and some wings in the drive through. It took a long time. I remember to get quality I used to have to wait and it was always worth it. That was in the past. Tonight left a lot to be desired. When we finally got our order, my son looked through the bag and we were missing a container of wings. I paid hard earned money for this splurge and I wanted to get all I paid for. He went in to get the wings and as he was coming out, I noticed my Dr. Pepper was completely flat. Another bummer because it was a large size. Not to mention the order taker was laughing when he was taking my order and had me repeat it several times. And then he was making strange sounds over the microphone under his breath. Unprofessional. Come on Whataburger! More training for the night staff!

Date: 3 months ago

Review №80

Rating: 1

I received the wrong food call the store and was told to come back to the store for the correct order I did that and they still gave me the wrong order

Date: 3 months ago

Review №81

Rating: 4

They make great burgers late at night.

Date: 3 months ago

Review №82

Rating: 5

Even though they where very busy they did an awesome job on getting my order right. Excellent customer service too.

Date: 3 months ago

Review №83

Rating: 4

Date: 3 months ago

Review №84

Rating: 5

Date: 3 months ago

Review №85

Rating: 5

Date: 3 months ago

Review №86

Rating: 2

Date: 3 months ago

Review №87

Rating: 5

Date: 3 months ago

Review №88

Rating: 3

Incredibly slow drive thru, even by Whataburger standards. This is a constant issue, not a one-off happening.

Date: 3 months ago

Review №89

Rating: 3

Date: 3 months ago

Review №90

Rating: 3

Date: 3 months ago

Review №91

Rating: 1

Was on a road trip to a friends house, thought I ordered fries and was charged for fries but didn t get what I ordered. - STAY AWAY FROM THIS LOCATION

Date: 3 months ago

Review №92

Rating: 3

If you order curbside order 30 mins ahead minimum, this is the slowest whataburger. Countless times, and everyone seems miserable, give the night shift a raise to get a pep in their step.

Date: 3 months ago

Review №93

Rating: 5

Great customer service!

Date: 3 months ago

Review №94

Rating: 5

Date: 3 months ago

Review №95

Rating: 1

Do you like friendly atmosphere? Don t come here. Do you like timely service? Don t come here. Do you like to be greeted when you walk in like a human being? Don t come here. Do you like a staff that s had rudimentary service industry experience and training? Don t come here.

Date: 3 months ago

Review №96

Rating: 1

Rude employees and cold food. Plus order was wrong.

Date: 3 months ago

Review №97

Rating: 4

Date: 3 months ago

Review №98

Rating: 1

They can not get the simplest of orders correct. Do not come here if you value your time.

Date: 3 months ago

Review №99

Rating: 2

Slowest Whataburger in all of Texas. One car in front of my in the drive through right now, and it still took 35 minutes to get my BASIC order. So freakin slow.

Date: 4 months ago

Review №100

Rating: 4

Date: 4 months ago

Review №101

Rating: 2

Sucks terribly. Workers don t care or listen. Takes fiveever

Date: 4 months ago

Review №102

Rating: 1

They take so long to make orders. I go in to check on my order after like 20-30 minutes and I see the employees just throwing stuff at each other and barking. This has happened to me several times. If u don t wanna wait half an hour for pretty poor quality food then never go here after like 9 pm the night crew is literally children just playing games.

Date: 4 months ago

Review №103

Rating: 5

Date: 4 months ago

Review №104

Rating: 4

Date: 4 months ago

Review №105

Rating: 2

Not very good, fries were good

Date: 4 months ago

Review №106

Rating: 1

Messed up my food, my drink, and took forever don t go here

Date: 4 months ago

Review №107

Rating: 3

Date: 4 months ago

Review №108

Rating: 5

Date: 4 months ago

Review №109

Rating: 5

Date: 4 months ago

Review №110

Rating: 5

RARELY DO THEY HAVE PEOPLE WHO TAKE CARE OF THEM IN A GOOD WAY. THEY ARE VERY DESPERATE AND THEY DONT LIKE YOU TO CHANGE YOUR MIND. Parking: It is extensive and has been defined to regulate, pick up and deliver online. Kid-friendliness: Yes very. Appropriate Wheelchair accessibility: Yes they do have it...

Date: 4 months ago

Review №111

Rating: 2

I ve always loved Whataburger, but they ve really gone down the drain. Food is always cold like they pre-made it hours ago and put it in a warming drawer. I m done wasting my money on this garbage food.

Date: 4 months ago

Review №112

Rating: 1

Bad service they are slow and rude dont come here !!

Date: 4 months ago

Review №113

Rating: 1

Absolutely terrible service ordered off of the kiosk because no one was working up front. I don t know how they can get out 6 other orders that ordered after me before a large fry and a malt. Zero customer service and a 20 minute wait for two items pathetic do not waste your time or money here!

Date: 4 months ago

Review №114

Rating: 1

I had a mobile order and They forgot my cinnamon roll & also after telling me to come in , they then took an extra 5 minutes to even get to me , even tho it wasn t that busy . I m very disappointed. & my onion rings burnt

Date: 4 months ago

Review №115

Rating: 5

Service at this location is the best it can be. Fast thoughfull and polite! Experiencing this makes you wonder how so many other places manage to screw up something so simple .

Date: 4 months ago

Review №116

Rating: 5

Bought our food out to our car....in the rain....fresh, hot...and with a smile.

Date: 4 months ago

Review №117

Rating: 5

Is good.

Date: 5 months ago

Review №118

Rating: 1

Everyone in the drive thru should be fired.

Date: 5 months ago

Review №119

Rating: 4

Date: 5 months ago

Review №120

Rating: 1

This location is the absolute worst when it comes to the wait time in the drive-thru. This is the third time I ve come here, for my daughter. Each time I ve had to wait literally at least 30 minutes in the fast food line and then pull up into a parking spot and wait. Today I waited for 34 minutes in a parking spot AFTER placing the order. If it s Fast Food you need or want, you better go somewhere else. Not sure how they can continue to stay in business. Maybe this wait thing only bothers me.

Date: 5 months ago

Review №121

Rating: 5

Date: 5 months ago

Review №122

Rating: 1

Had to talk with manager regarding staff members cussing and unprofessional behavior.

Date: 5 months ago

Review №123

Rating: 5

Very clean inside, friendly employees and they do a great job with no bun (keto) burgers.

Date: 5 months ago

Review №124

Rating: 1

The food is great, but God damn are they slow. I order online at 9:50, Im still there at 10:30 and my food is STILL not ready. Do not go to this location.

Date: 5 months ago

Review №125

Rating: 5

Date: 5 months ago

Review №126

Rating: 2

I usually dont leave negative reviews. But this Whataburger is the absolute slowest one ever. On multiple occasions Ive ordered on the app arrive 15-20 minutes later and still have to wait 10 minutes for my order. Ive seen customer come out of drive thru to come inside bcuz theyve been sitting in the drive thru 15 minutes with just 3-4 cars. At this point Im just going to have to start driving the extra miles to the El Dorado one

Date: 5 months ago

Review №127

Rating: 1

Don t ever come here after 11 worst service I made my order online and showed up at this store and still hade to wait 35 min. Horrible customer service

Date: 5 months ago

Review №128

Rating: 1

I would give zero stars if I could. My Happy Easter from this Whataburger was disgusting onion rings and a 30-minute wait in the drive-thru! None of the food was up to the normal Whataburger standards, but these dirt colored onion rings obviously cooked in super dirty oil take the cake. It was bad enough when I didnt even get my onion rings when I went there 2 days prior, but getting them but not being able to eat them is even worse. This Whataburger was always on the slow side but pre-pandemic, the food was still worth some wait. Now, they are even slower, the staff all look and act like they hate everything about their jobs and the food is just not good. Were going to McDonalds for our breakfast from now on because this place, that should be the best in town, is completely failing. I think the employees may actually be trying to get it shut down. Honestly, this is probably a bad manager. If they had a good leader, this place would be good, at least. Its just unacceptable and a huge stain on what should be the best fast food chain in Texas.

Date: 5 months ago

Review №129

Rating: 5

This whataburger must be under new management because it has improved so much! The service and food is here is now 10/10. I never thought I d see the day but thank God for the improvements because I love whata!

Date: 5 months ago

Review №130

Rating: 5

I started ordering on the app....I will never order in store again. The app is great, I never wait long for my order.

Date: 5 months ago

Review №131

Rating: 5

Date: 5 months ago

Review №132

Rating: 5

The new Smoke House Burger didnt disappoint topped off with a strawberry shake. Whataburger always delivers the best burgers in town!

Date: 5 months ago

Review №133

Rating: 1

AWFUL SERVICE!!!!. Slow on the weekends.. DONT GO HERE... Service

Date: 6 months ago

Review №134

Rating: 5

Date: 6 months ago

Review №135

Rating: 5

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Date: 6 months ago

Review №136

Rating: 5

Date: 6 months ago

Review №137

Rating: 1

Bad service and they threw the fries out of spite. The salt pot.

Date: 6 months ago

Review №138

Rating: 1

DO NOT VISIT THIS LOCATION JUST KEEP DRIVING. TRUST ME ITS NOT WORTH THE SERVICE. I visited this location on 3/24/24 and this was an ABSOLUTE HORRIBLE EXPERIENCE. I pulled into the drive-thru and sat there for nearly 5 minutes no response and then I deiced to pull around to the window and the sat nearly another 2 minutes before someone saw me then when the young man saw me his first response was oh my bad EXTREMELY UNPROFESSIONAL. I place my order and was asked to pull to the front and sat another damn 15 minutes before I decided to walk inside only to be seen by the same young man and his response to my presence was how can I help you? seriously dude then I said I never got my order Ive been sitting out front then he proceeds to say Oh you never got your food no duh thats why I am now inside the building. He goes and grab the food which I imagine was just sitting somewhere and you guessed you fries cold and burger made wrong. I AM DONE WITH THIS LOCATION THIS WAS THE FINAL STRAW!!!! SMH clearly the Owners and Managers dont care who they hire as honestly the service has always could use some improvement but thats it I rather drive further for better service than 3 minutes from my house with this terrible service.

Date: 6 months ago

Review №139

Rating: 5

Date: 6 months ago

Review №140

Rating: 5

Good location.

Date: 6 months ago

Review №141

Rating: 1

In over 30 years of going to Whataburger, have never had such a horrid experience, most of them were very good. I was the only one in line, very early morning, and I waited 25 minutes for my food. When I asked what was taking so long, sketchy guy named Scrappy came all the way out to my car to threaten me with violence for asking. Had to wait another almost 10 minutes for the food. Unbelievable experience and Whataburger has yet to respond to my complaint, after almost a week. Use this location with great caution!

Date: 6 months ago

Review №142

Rating: 5

Date: 6 months ago

Review №143

Rating: 5

Ordered 2 chocolate. Shakes and got home and they were Vanilla. Wife upset. Food

Date: 6 months ago

Review №144

Rating: 1

Make sure you check your food. Apparently they can t count to 2 when you pay for a double whataburger, and also don t know the difference in sweet and unsweetened tea. This is why minimum wage is in place. Still overpaid in my opinion.

Date: 6 months ago

Review №145

Rating: 1

Waited over 30 min for food with maybe 5 people in front of me. I had to ask multiple times about my order. Finally someone said they didn t have my order and made it right in front of me. Crazy bad management. If you re debating whether to go inside or do drive thru, go with drive thru because they could care less about the people in the lobby.

Date: 6 months ago

Review №146

Rating: 5

Date: 6 months ago

Review №147

Rating: 5

Refreshing. I went to wendys for breakfast and arrived at 1020. They closed breakfast 10 Mins early and was very rude about it. I left and went to whataburger. The service was very nice. I could hear the smile through the mic and you didnt close your breakfast early. Thank you!!!

Date: 6 months ago

Review №148

Rating: 1

Took 25 minutes for me, 1 of 4 cars to proceed through the morning drive-thru. I even used the app. I wasnt late for work when I arrived. I sure was after. How is this place still in business? All these bad reviews, and no mgmt change? Wow.

Date: 6 months ago

Review №149

Rating: 1

There is one reason why Im giving this location one star, and its the wait time. The drive thru has never taken me less than twenty minutes to get through, and thats on a good day when theres only one car in front of me. If you go at dinner time, bring a charged phone so you dont get bored waiting an hour to get your food, and if you get blocked in, theres no escaping should you choose to give up. We tried going through the drive thru at 6:00 PM tonight. We waited twenty minutes and didnt move an inch before abandoning the line. What on earth are they doing in there? I tried ordering ahead and doing in store pickup. I showed up at the designated time, but they used me providing them my name to get my order as their signal to START making it. They hadnt even begun to make an order Id placed twenty five minutes ago that was promised to be already finished when I got there. I went through a different location on a road trip recently, and I was in and out so quickly, so I know that the issue is specifically with this location. Its been like this since they opened. Perhaps they need new management or to properly train their staff, but I highly recommend skipping this specific Whataburger.

Date: 6 months ago

Review №150

Rating: 4

Date: 6 months ago

Review №151

Rating: 4

Date: 6 months ago

Review №152

Rating: 1

I am traveling after a minor surgical procedure and I needed ice as my packs had melted. I stopped at CVS for gauze and ziplocs, went next door to whataburger for a cup of ice. When a girl finally came to the counter, she said my total was $3 and change. I questioned if that was correct for a cup of ice, she said it was. I left.

Date: 6 months ago

Review №153

Rating: 1

Poor service Takes forever Food

Date: 7 months ago

Review №154

Rating: 2

Went through drive thru and ordered a Dr pepper shake that I wanted to try a long with a #1 meal. There was two vehicles in front and it took well over 20 minutes before I even got my food. I dont know what took so long. My burger wasnt very warm ,but it seemed it was at room temperature and the Dr pepper shake didnt look right either, The positive side was that the fries were hot and the guy that handed the food was friendly, I wouldnt recommend it here though because it took way too long before I got my food and there were only two vehicles ahead of me in drive thru. I never had this problem before at other Whataburger locations.

Date: 7 months ago

Review №155

Rating: 5

Date: 7 months ago

Review №156

Rating: 3

The Burger was lukewarm, they need to make sure burger is made and delivered to the customer in a timely manner. I suspect the burger was sitting on the counter for at least 10 minutes before being delivered on the drive through. Can say anything about the atmosphere as I did not walk into the restaurant. You should really think of having automatic burgers making machines where there is not human involvement.

Date: 7 months ago

Review №157

Rating: 4

Service is getting a lot better

Date: 7 months ago

Review №158

Rating: 1

The drive thru is rediculous! The first time I just ended up leaving before I had to pay thinking maybe they re short staff. Recently I went just before 7pm. Surprised at the lack of business in the drive thru I ordered there. There were 2 cars in front of me and one to my side. All 3 were waiting for their food. The cashier had to tell the drivers to pull forward so they could collect my money. A little nervous because I had already waited almost FIFTEEN MINUTES, I asked how long my food was going to take. The cashier said, we have it right here. So I forked over $18 for a #2 combo and a kids meal. I got my food, but now I m stuck behind all these cars. The cashier had to again ask the drivers to pull forward so I could exit. I got home and the food was cold. The fries were a soggy mess and the kids meal chicken fingers were about as big as my thumb. They also forgot the cookie with the over priced meal as well as napkins and condiments. Which the teller asked me if I wanted an and my reply was a specific YES I ll definitely pass next time. Honestly, I d rather go to bed hungry.

Date: 7 months ago

Review №159

Rating: 1

Not sure why it took 10 minutes to give me a breakfast sandwich that was clearly made the day before. Waits are always long but the food is usually almost edible. Last time I come to this location, ChickafilA is across the street, make the better choice.

Date: 7 months ago

Review №160

Rating: 5

Date: 7 months ago

Review №161

Rating: 4

Waiting is a little bit longer than other fast food stores.

Date: 7 months ago

Review №162

Rating: 5

Got food out correct and pretty quick, guy was chill and respectful.

Date: 7 months ago

Review №163

Rating: 1

Forgot the fry in the back and put it in the wrong item without apologize and when I speak, they just hang up the call worst experience ever I don t want to recommend this store

Date: 7 months ago

Review №164

Rating: 5

Robles and her crew were super friendly and fun. Food came out on time and fresh

Date: 7 months ago

Review №165

Rating: 5

Service was great fast drive thru, they were attentive and fast

Date: 7 months ago

Review №166

Rating: 5

1st time customers on February 7th 2024, when we were visiting the Frisco TX area. WOW, we were totally amazed with the taste, quality and SIZE of the burger and fries. Our burgers were crowned with very fresh lettuce, tomatoes and onions. We stepped up and tried the original and uniqe flavor of the Dr. Pepper Medium milk shake (-; ... we would highly recommend this Medium shake .... its Huge. For two meals, with the shakes, the price was very affordable! WhataBurger is not a new company; originated in August 1950 ... We suggest you plan your next meal at a WhataBurger, tell them James and Jackie sent you (and try a shake)

Date: 7 months ago

Review №167

Rating: 4

Date: 7 months ago

Review №168

Rating: 1

dont waste your time. terrible customer service and you might wind up like me and never get your food. but hey at least after an hour i got my money back!!!

Date: 7 months ago

Review №169

Rating: 4

The staff was really friendly and the food was hot. Really surprising for a 3 am visit. Only problem is the long wait.

Date: 7 months ago

Review №170

Rating: 1

Date: 7 months ago

Review №171

Rating: 1

Found something a little extra with my strips.

Date: 7 months ago

Review №172

Rating: 1

Food is cold, they dont even give you what you order,they dont even try to make your food... Dp and sprite is always watered down, line aint even worth to wait. Try better Whata

Date: 8 months ago

Review №173

Rating: 3

Dont you just hate it when they cant even get a drink order correctly? If I wanted a cup full of ice, I would have ordered that. Then they want to give you 2 ketchups for 2 orders, and when you ask for more, she gives you attitude and says no.

Date: 8 months ago

Review №174

Rating: 1

Disgusting smells so bad here in the store I were there one number 3 and it takes 35 minutes

Date: 8 months ago

Review №175

Rating: 5

Date: 8 months ago

Review №176

Rating: 4

Drive through sucks. Everything else is perfect.

Date: 8 months ago

Review №177

Rating: 3

Don t ask for a chocolate shake , they can t do it. I went through the drive-through , order ed a chocolate shake they handed me vanilla. I asked him to remake it. They made another and it was vanilla. They didn t do this on one occasion , they did it on 3 . Fries are always soggy, don t order them either. And they take forever.

Date: 8 months ago

Review №178

Rating: 5

If youre going to choose fast food, you cant go wrong with Whataburger.

Date: 8 months ago

Review №179

Rating: 5

Date: 8 months ago

Review №180

Rating: 1

I was in the drive-through and no one ever came or even acknowledged me. It was morning time, and there were a few cars. I called the store and spoke with the manager via their listed phone number and let them know, and there was no urgency whatsoever all they said was oh, I ll go let them know. When they finally came and took my order, no apologies about the wait and I get into line and there s two cards in front of me and it s the slowest thing ever. So I just got out of line and left and went over to Chick-fil-A and had my order completed in less amount of time that it took me to wait and order and get out of line at Whataburger. This is now multiple times having issues with this Whataburger. It s sad because it was convenient for me, but I won t eat here again.

Date: 8 months ago

Review №181

Rating: 5

Very clean and friendly

Date: 8 months ago

Review №182

Rating: 1

Date: 8 months ago

Review №183

Rating: 3

The attention is terrible, many delays in customer service.

Date: 8 months ago

Review №184

Rating: 5

Really nice Whataburger. Right near shopping centers. Really good food and great staff and very clean as well. Our cashier repeated thr order to make sure he had the order correct. Clean bathrooms as well.

Date: 8 months ago

Review №185

Rating: 1

Asked what my order was 4 times and still gave me the wrong food. Worst part is they weren t even busy, I was one of maybe 5 people there.

Date: 8 months ago

Review №186

Rating: 1

Date: 8 months ago

Review №187

Rating: 1

i wish i could give this place 0 stars. has to be the worst ran and managed store in dfw. sat in drive thru for 15 mins and decided to leave with no food.

Date: 8 months ago

Review №188

Rating: 5

Date: 9 months ago

Review №189

Rating: 1

Horrible service. It took 20 minutes to get my food at the drive through. The people the work there are not competent. Never again.

Date: 9 months ago

Review №190

Rating: 1

This location should be called Waite A Burger it was not Busey, but it took over 30 minutes to get our order, and it was just 2 of us eating. Also, they didnt get the order right. They did not put the chilly on there Chilly Burger.

Date: 9 months ago

Review №191

Rating: 1

Date: 9 months ago

Review №192

Rating: 1

Im always SUPER slow to give bad reviews but this might literally be the worst run Whataburger in the history of Whataburger... constant fails on orders be correct and the time to get orders regardless of time of day... seems as none of the people working here have any pride in what they are doing. Super fail

Date: 9 months ago

Review №193

Rating: 5

Date: 9 months ago

Review №194

Rating: 2

Understaffed. As most places are.

Date: 9 months ago

Review №195

Rating: 5

Did the drive thru. Very slooowww

Date: 9 months ago

Review №196

Rating: 1

Do not come to this one. They suck and have the worst ppl. Manager sucks to.

Date: 9 months ago

Review №197

Rating: 1

I was pretty surprised at the speed of service this time around on my burger as whataburger is known to grill fresh, nothing about today s order was fresh. It was pretty slow for a Sunday afternoon. Only one car ahead of me in line. My fries were already hard and cold by the time I accessed them, the chili cheese burger had way too many onions. Normally I wouldn t mind the onions, but they overpowered the rest of the burger. I asked for a Coke Zero and received carbonated water. I ordered a small raspberry white chocolate shake, didn t receive straws for either drink and when I opened the shake, the milk had a sour smell. I think I m starting to realize why I end up spending more and more each time I go back, I d spend half as much going elsewhere. Lesson learned.

Date: 9 months ago

Review №198

Rating: 3

When ordering Large fries and you get home to see no large fries but medium fries. They are such in a hurry every time we go thru the drive thru. It should not be the quantity of customers serviced in a specific time but quality for each customer. Also is the ketchup supposed be in the fries? Do they think the ketchup totals the Large fries. Food for thought for management.

Date: 9 months ago

Review №199

Rating: 5

Date: 9 months ago

Review №200

Rating: 5

great service

Date: 9 months ago