AutoNation Collision Center North Richland Hills

Review №1

Rating: 1

Purchasing the vehicle was a breeze. Unfortunately, had an accident and now what should ve been a 2/3 wks job, is now 4 months and going . Always giving the runaround and not to mention Four different quotes. Not at all impressed with the lack of professionalism!

Date: 3 weeks ago

Review №2

Rating: 1

Edit: they charged me $6,500 for a job that usually would have been 4,000-5,000. Dustin loves to gaslight you and say that new issues you find with your vehicle were preexisting problems. When they are not. He is also just rude in general, and very pushy with getting me out of the door. After the second time going back, I found out they never had my truck checked by a mechanic so I m now having to take it to a new shop finish the work they didn t finish. take my word for it. They do not care about you, they only care about the paycheck.I get at the end of the day everyone has families to feed. But at the end of the day y all need to make sure every vehicle y all fix is safe enough to carry families around.

Date: a month ago

Review №3

Rating: 5

Cheyenne was very responsive. Answered emails and phone calls and kept me updated. The work was outstanding! Car looked better than new.

Date: a month ago

Review №4

Rating: 4

Date: 4 months ago

Review №5

Rating: 5

Kris H was great to work with, super nice and helpful. Had a good experience and they did a good job on my Jeep. Thanks!

Date: 4 months ago

Review №6

Rating: 5

Destin Sparks was very professional and kept my apprised of my vehicle with up to date text messages. Auto Nation does excellent body work!

Date: 5 months ago

Review №7

Rating: 4

Kris was very helpful in getting my car taken care of. He kept me up to date on what was going on with the repairs. Considering the damage to the car, it looks really good.

Date: 5 months ago

Review №8

Rating: 5

Date: 7 months ago

Review №9

Rating: 1

Do NOT trust this place for your car repairs. We took our truck here for the front bumper to be replaced. When the tech was installing parts, some tabs broke off of a part. Instead of ordering a new part, they decided to duck tape it back together and hope that we didn t notice. The estimator was extremely rude, unhelpful and tried to blame their error on us. I would never take a vehicle back here unless I wanted janky, shady work done.

Date: 7 months ago

Review №10

Rating: 5

Dealt with Dishion Robinson. He was honest and very easy going. No haggling, quick and easy, held to his word. He had all the paper work ready. In and out less than an hour. This was the easiest transaction I ve ever experienced in selling a car.

Date: 8 months ago

Review №11

Rating: 5

From start to completion AutoNation Collision was a great experience! Communication and estimated time was always accurate, the people were friendly, and the completed work looks like it came from the Factory! My truck was the third time over the last 3 years we have used them, and the experience and results are always the same...excellent! Jim P.

Date: 9 months ago

Review №12

Rating: 5

They kept me informed about the process all the way through

Date: 10 months ago

Review №13

Rating: 5

Date: 10 months ago

Review №14

Rating: 5

Date: 11 months ago

Review №15

Rating: 5

Date: a year ago

Review №16

Rating: 5

Date: a year ago

Review №17

Rating: 5

Got a estimate on some work.Really professional team members

Date: a year ago

Review №18

Rating: 5

Date: a year ago

Review №19

Rating: 5

I had an uninsured / unlicensed driver hit my SUV in a parking lot and my insurance company recommended AutoNation. Suzie & Destin provided excellent customer service. I received text messages throughout the entire process to keep me updated. The work on my SUV was flawless! I highly recommend them!

Date: a year ago

Review №20

Rating: 5

Had a great experience with AutoNation Collision Center. Kris went above and beyond to keep me informed as well as made sure I was able to pick up my vehicle as soon as it was ready. Great service! Thanks Kris!

Date: a year ago

Review №21

Rating: 5

The person Kris was very respectful and helpful. He kept me updated and spoke with me through every step. Thank yall for your wonderful service.

Date: a year ago

Review №22

Rating: 5

Excellent job the employees were friendly and did a very good job on getting repaired

Date: a year ago

Review №23

Rating: 5

Date: a year ago

Review №24

Rating: 1

I didnt like it, they changed a part of my car for an older one and also the parts they replaced are junk parts and it took them 5 weeks to deliver the car to me

Date: a year ago

Review №25

Rating: 5

I could not be more happy with the results a lot of nation collision. They were timely in their work, always stayed in contact with me via phone call and text messages, and did a great professional job. I love the constant communication they provide as theyre working on your vehicle. It lets you know that theyre engaged and want to actively communicate. That means a lot to me. The quality in the workmanship was wonderful and I will refer my friends to them for sure. Great job!!!

Date: a year ago

Review №26

Rating: 5

Wow, best experience I have ever had. Been to a few collision centers in the past with various vehicles... hail damage, a deer, a mailbox jumping out in front of me, AutoNation blew them all out of the water. Savannah my collision liason was freakin awesome. Always providing updates and working with my horrible insurance company Amica. She really helped me through this process. Hats off to Savannah!!!!

Date: a year ago

Review №27

Rating: 4

Date: a year ago

Review №28

Rating: 5

Date: a year ago

Review №29

Rating: 5

Date: a year ago

Review №30

Rating: 5

Date: a year ago

Review №31

Rating: 5

Chris was great.

Date: a year ago

Review №32

Rating: 5

Date: a year ago

Review №33

Rating: 5

Used AutoNation for collision repair, they did a fantastic job.

Date: a year ago

Review №34

Rating: 5

Date: a year ago

Review №35

Rating: 5

Great service, great communication, excellent results.

Date: a year ago

Review №36

Rating: 1

Date: a year ago

Review №37

Rating: 5

You wrecked your car? Well Auto Nation to the rescue. Destin the body damage guru handled my claim with USAA to perfection not once but twice. Would recommend to anyone. Its a 5 Star USAA Facility as well.

Date: 2 years ago

Review №38

Rating: 1

Took my car in to get bodywork done. I noticed a couple of things wrong when I got it back. Firstly, front 1/4 panel wasn t flush but it was close so I let it go. I turned my Corvette in with a full tank of gas and took a picture of the mileage. It was returned with 3/4 of a tank and 50 miles extra, I let this go, but what kind of driving would it take to use a 1/4 tank of gas in 50 miles? Then I noticed a lug nut cover missing. I emailed asking if it I could have it back and I got the standard collision shop reply it came in that way and this was after they contacted me trying to get that wheel off. So if they flat out lied about a lug nut cover that is $2 to replace I wonder what else they would lie about. To be fair they did contact me to make it right but I just figured they wanted to take my car for another joyride.

Date: 2 years ago

Review №39

Rating: 5

Outstanding facility that shows pride in their work. Front office staff is very professional and welcoming. I had the opportunity to talk with the manager Chris. You can tell the professionalism and team work is certainly from the top down! Thank you for the great experience.

Date: 2 years ago

Review №40

Rating: 5

Date: 2 years ago

Review №41

Rating: 5

Collision shop was very professional and was very knowledgeable.. The repairs came out perfect..

Date: 2 years ago

Review №42

Rating: 5

Date: 2 years ago

Review №43

Rating: 5

Kris was a great help. Kept me informed the entire time. I have no complaints! Thanks again!

Date: 2 years ago

Review №44

Rating: 5

The service was excellent. Destin was very professional and knowledgeable. He made the process easy and handled the details very well!

Date: 2 years ago

Review №45

Rating: 5

They deliver what they say

Date: 2 years ago

Review №46

Rating: 1

Date: 2 years ago

Review №47

Rating: 2

Date: 3 years ago

Review №48

Rating: 1

Tried to make an appointment and was told 3 to 4 months before they could even see the vehicle... Of course they blamed it on the pandemic again like all companies have been doing lately because they cant take care of their customers and their car brand... I mean what goods and extended warranty if you cant use it at the place you do business with.

Date: 3 years ago

Review №49

Rating: 5

Date: 3 years ago

Review №50

Rating: 4

They gave worked on my vehicles before and have done a good job.

Date: 3 years ago

Review №51

Rating: 5

Excellent communication from the body shop. Very professional.

Date: 3 years ago

Review №52

Rating: 5

Destin kept me informed on every detail of the work being done with my vehicle without me asking. Very polite and informative. Made me feel very assured with the work that was going on with my car. Overall great experience with Destin.

Date: 3 years ago

Review №53

Rating: 5

I brought my Chevy Traverse to AutoNation Collision to repair my car due to a wreck. They repaired the back bumper area. It was repaired so well I couldn t even tell that there was damage to the car. The service mechanics are very professional and so awesome work. Zack, my service tech, is awesome!! Thank you AutoNation!

Date: 3 years ago

Review №54

Rating: 5

Date: 3 years ago

Review №55

Rating: 5

Date: 3 years ago

Review №56

Rating: 5

Date: 3 years ago

Review №57

Rating: 5

Zach and Steven were top notch Collision Center professionals. Their communication was off the charts. Quality repairs. Will definitely use them again. They went above and beyond

Date: 3 years ago

Review №58

Rating: 5

Very friendly people and they did an amazing job on my SUV

Date: 3 years ago

Review №59

Rating: 5

Date: 3 years ago

Review №60

Rating: 5

Destin is a great advisor who took excellent care of my car while it was in the shop and corrected the wheel when it came back leaking. 10/10

Date: 3 years ago

Review №61

Rating: 5

Kudos to Destin and the crew! They did a fantastic job on repairing my car.

Date: 3 years ago

Review №62

Rating: 5

destin was very nice and answered all the questions i had. The repair of my truck was quick and left my truck looking brand new again.

Date: 3 years ago

Review №63

Rating: 1

Customer service is pretty bad and updated status of my vehicle still waiting 6 weeks later on parts and no answer from manager

Date: 3 years ago

Review №64

Rating: 2

Handled poorly as was assured could be taken care of, and complete change when arriving at location. Felt it became about spending more money for a different department. A definite learning experience as I choose poorly. Checking out others and will update by comparison and post for review.

Date: 3 years ago

Review №65

Rating: 5

Easy to work with, very painless. Great people.

Date: 3 years ago

Review №66

Rating: 4

Fast and very accommodating. Got us in a out very quickly.

Date: 3 years ago

Review №67

Rating: 3

Date: 3 years ago

Review №68

Rating: 5

Date: 3 years ago

Review №69

Rating: 5

Destin was great, he always kept me updated, very kind and professional!!! There was a lot of things that they did to fix the car!!!

Date: 3 years ago

Review №70

Rating: 5

They do a good job

Date: 3 years ago

Review №71

Rating: 5

Date: 3 years ago

Review №72

Rating: 5

Date: 3 years ago

Review №73

Rating: 5

Destin did a great job making sure everything in the car looked great as well as giving me constant updates.

Date: 3 years ago

Review №74

Rating: 5

Date: 3 years ago

Review №75

Rating: 5

James Wetherby was phenomenal. He followed up at the end of everyday to update us on our repair. I will certainly be using them again.

Date: 3 years ago

Review №76

Rating: 5

Kept me informed Car returned in good repair washed and clean

Date: 3 years ago

Review №77

Rating: 5

Great customer service and excellent repairs

Date: 4 years ago

Review №78

Rating: 5

James called every day to keep me updated on the progress. That kept my mind at ease.

Date: 4 years ago

Review №79

Rating: 5

Destin was awesome and communicated with me all throughout the repair process.

Date: 4 years ago

Review №80

Rating: 5

Date: 4 years ago

Review №81

Rating: 5

Date: 4 years ago

Review №82

Rating: 4

They managed our vehicle after a collision. Ultimately, it was deemed a total loss. So they did no repairs; however, they handled our case with courtesy and professionalism. It took a day or two after they had the car for them to assess it. That cant be helped, perhaps, with the volume of items they are processing, but managing that volume perfectly so that they could eliminate such a delay would get them 5 stars instead of 4. Four stars is still very good though! :)

Date: 4 years ago

Review №83

Rating: 5

Date: 4 years ago

Review №84

Rating: 5

They did a good job the car looks great or happy with it thank you

Date: 4 years ago

Review №85

Rating: 2

Date: 4 years ago

Review №86

Rating: 5

Great customer service. AutoNation agent help me all the way thru the process and keep me informed all the time, he even called me and explained all the details. Thanks for a great service.

Date: 4 years ago

Review №87

Rating: 5

Destin was amazing, he always kept me updated on the progress of my repairs to my truck. World Class Customer Service!!

Date: 4 years ago

Review №88

Rating: 5

James was SUCH a great help to me! He kept me up to date as much as possible with my tailgate replacement and was very professional and kind. My tailgate was done very nicely and it looks great! Thank you James and all so much for all the hard work put into making my truck whole again. Couldn t be more pleased.

Date: 4 years ago

Review №89

Rating: 5

Zach was awesome! He has taken care of my vehicles each time they were brought to him. Always did amazing work and got them done in a reasonable time. I will always take my vehicles to him. I would also highly recommend the next person I know to go see him! Thank you so much Zach!! This guy deserves a raise!

Date: 4 years ago

Review №90

Rating: 5

They keeped me informed and was very fast. My car looks great. I cant believe that it looks new again after all the hail damage that was done to my car.

Date: 4 years ago

Review №91

Rating: 5

Excellent customer service and my truck looks brand new again. Thank you Auto Nation Collision

Date: 4 years ago

Review №92

Rating: 5

Date: 4 years ago

Review №93

Rating: 5

The professionals at Autonation Collision took excellent care of my vehicle and kept me informed every step of the way! Destin and Tracy were very helpful and made sure I was completely satisfied!

Date: 4 years ago

Review №94

Rating: 5

Date: 4 years ago

Review №95

Rating: 5

Date: 4 years ago

Review №96

Rating: 1

The paint job it was horrible it didnt match . original paint was flat Black they sprayed with Glass paint and it all bubble .

Date: 4 years ago

Review №97

Rating: 5

Date: 4 years ago

Review №98

Rating: 5

My was hit in a minor fender bender. I looked at reviews online and saw this place was one of the best close to my house. They gave an accurate initial estimate. They did the work very quickly. They repair quality is very high. They did a good lines match. The color match was spot on. Overall Im very happy with the work and will take it back if anything happens. Side note all of the people there were super nice and I liked waiting for the car, not long wait times btw.

Date: 4 years ago

Review №99

Rating: 4

They always get the job done and did a very good job.

Date: 4 years ago

Review №100

Rating: 1

If I could give 0 stars I would. My experience with this company was horrendous. I expected quality work since I actually bought my car from the dealership at this location. All together this company had my car sitting for literally a month. It took them weeks to figure out what was wrong. After finally determining the problem it was determined that the repair only took 4 hours. Then after parts delay and my rental bill exceeding 1300 hundred dollars. I ended up having to pay for part of my rental out of pocket. I attempted to contact the general manager who emailed me about my experience and he never responded. When my car was finally complete they would not release it because they had not submitted the supplements to my insurance to be paid in a timely matter. I could literally go on for days!!! Save yourself the headache!!!

Date: 5 years ago

Review №101

Rating: 5

The repair work on my vehicle was done in a short time period and looked great. The customer sercic was also excellent.

Date: 5 years ago

Review №102

Rating: 5

Excellent Work. I drove my wrecked vehicle in and left it. They worked with the insurance company and got right to work. The vehicle was good as new and they cleaned it both inside and out. I will always use Auto Nation NRH for all my truck needs. Thanks Guys for a GREAT JOB!

Date: 5 years ago

Review №103

Rating: 5

Jay Crespo took care of all my needs. Very fast and top notch repair.

Date: 5 years ago

Review №104

Rating: 3

Date: 5 years ago

Review №105

Rating: 5

Caesar was very fast and did a great job on my repair. Estimated time was 7 days from insurance but he got it done in 5.

Date: 5 years ago

Review №106

Rating: 5

AutoNation Collision did a fabulous job of repairing my Nissan after a collision. They are courteous and professional. The work was done much more quickly than we expected and it looks great! Cesar was so helpful. When I couldnt pick it up right away because I was out all day, he drove it to my residence and parked it with the key and the invoice locked inside. Super helpful!

Date: 5 years ago

Review №107

Rating: 4

Just there to get a oil change but didnt wasnt due yet but went in a made a deal on a new car wow

Date: 5 years ago

Review №108

Rating: 3

Its a deanship car service. Cant really tell how these guys are verses Allen Samuels Hyundai with the new ownership.

Date: 5 years ago

Review №109

Rating: 4

The service I received on my car was excellent. I worked with Ceasar and I really appreciated his customer service. I had a small issue when I picked up the car and he took care of immediately. my repair work is fantastic. The one issue I had was when I heard the receptionist refer to me as old. I dont think she thought I heard her but I did. I arrived about 15 minutes late for my appointment which was my fault. When she went down the hall to get Ceasar she told him. Your 9 oclock is her. Then she said, Old people are usually late for their appointments.. Im 52. I did not appreciate the comment.

Date: 5 years ago

Review №110

Rating: 5

Date: 6 years ago

Review №111

Rating: 2

My car was with AutoNation Collision Center for about a week. There was repairs done on the exterior including paining, etc. When we picked up the car nobody cared to wash this car, instead whoever worked on the car left trash inside, it was very dirty, and as a customer who paid over 2K for the repair, it was really disappointing. There was lack of communication to provide an update on the car, overall experience is disappointing.

Date: 6 years ago

Review №112

Rating: 5

Date: 6 years ago

Review №113

Rating: 5

They got the car done faster than expected and communicated the whole time the car was in the shop. Very well done.

Date: 6 years ago

Review №114

Rating: 5

Date: 6 years ago

Review №115

Rating: 5

Everything was great and smoothly.. real good will take it again if need too..

Date: 6 years ago

Review №116

Rating: 5

Date: 6 years ago

Review №117

Rating: 4

Date: 6 years ago

Review №118

Rating: 2

Nope

Date: 6 years ago

Review №119

Rating: 1

Please read my experience and be warned. I took my car in for door damage from a side impact. My car had side column and door damage from an accident. To a 4 month old car with barely any mileage on it, this shop did the following from worse to worst: 1. Broke the clip that held the window trim on, and tried to tacky it in place, and was falling off when I picked it up. 2. Forgot to put the roof trim back on. 3. Forgot to plug in the turn signal back in. 4. Did such a shoddy job painting the column that it was chipping in 3 weeks. 5. Destroyed and stained the brand new interior with primer dust, grease, and dirt. Obviously took no care whatsoever to cover it. 6. Broke a headlamp by using a non factory oversized bumper screw. 7. Damaged the bumper so badly it was falling off in 1 week, which they tried to jerry rig the with the random screw that broke the headlight. 8. I had let air out of the tires when we bought the car as they d had too much, no one else had since touched the tires. This shop put 77 PSI in the left front. Yes. 77. In a tired rated for 32 PSI. 240% over the safe limit. The real kicker, is they only offered to fix the window trim. I got my insurance company involved who sent out an appraiser to look at my car alongside someone from a new body shop. My insurance determined that without a doubt that this shop did such a bad job, they willingly without hesitation paid for corrective repairs. They are making this shop pay them back their money, and may also cancel their contract with this shop. This shop s bill was $2,300ish and my insurance paid $2,039 to new shop that repaired all the damage they did to the car. This shop almost did more damage to the car than the crash. My insurance didn t dispute one bit, because the horrible job this shop did was so obvious. This created another month of waiting to have our car back. Run. Run away from this shop. You d be better off just crashing your car a second time.

Date: 6 years ago

Review №120

Rating: 5

Date: 6 years ago

Review №121

Rating: 5

I have to say Craig and his team have more than went beyond their call of duty to go to bat for me and my family. Our insurance had told us there was no issue with our vehicle after having appoximately 10 to 14 inches of level 3 or class A biohazard flood water inside it from hurricane Harvey. Insurance only wanted to clean car, but after very determined perserverance from craig, he was able to move up the chain and get what we could not get done. Thank you so very much for your hospitality and fighting for us. You will never know through all that we have been through how much this will eternially mean to us. God bless you sir and thank you!!!

Date: 7 years ago

Review №122

Rating: 4

4 stars, only because when I dropped it off, the E-brake was firm and felt safe. But when I got it back, it was loose and felt unsafe. Yes I understand that its a body shop and they dont mess with mechanisms, but something happened. Things dont just happen out of thin air, actions cause reactions, and this has to have been caused by something.

Date: 7 years ago

Review №123

Rating: 5

100% Satisfied - Organized, professional and timely, - The Collision Staff (Mike) and The Service Staff (Jonathan) were knowledgeable, friendly and very helpful - I will definitely be going back to them in the future.

Date: 7 years ago

Review №124

Rating: 5

Destin was excellent to work with in the Collision Center. He answered every question, was thorough with explaining the process and ensured I had excellent customer service after the repairs were made. Thanks Destin!

Date: 7 years ago

Review №125

Rating: 5

Date: 7 years ago

Review №126

Rating: 4

Had a great experience with AutoNation. They took really good care of me and kept me updated on the process of having my vehicle repaired. I received updates every few days and the repairs were done quick.

Date: 7 years ago

Review №127

Rating: 4

Date: 7 years ago

Review №128

Rating: 5

The whole ordeal was made great, because they had me repaired within one day,. The group of people who helped me in the front office were terrific, I wish all repair places were as great to work with, and I will recommend the shop in N. Richland Hills to everyone. Thank you

Date: 7 years ago

Review №129

Rating: 5

Date: 7 years ago

Review №130

Rating: 2

I gave 3 stars because I made the mistake of agreeing that my auto insurance pay them electronically instead of me handing them the check they would have mailed me for the cost of the damages that were being fixed to the body of my car. I could have went anywhere but I chose this place and I regret thats decision. For one, after the payment was already made I kind of felt rushed through the process of checking over the work they did . I found one minor but deep scratch that I bet they thought I wasnt going to notice but I did and they agreed to take the car back in the shop and fix it. Once I got my car and looked over it once again I was excited to finally have it back after 3 weeks! I never thought to check inside my car but I was in a rush to return my rental before 6 p.m. I was satisfied with the body work. I hopped in my car and drive off the lot. Once I got home though and still sitting in my car I noticed that my driver side door was missing a small plastic piece that covers a bolt but is removable in case you want to vacuum dust around or under it. I got out my seat and also noticed that theres a stain, there was a small bottle of the paint Sample someone left in my car but I didnt think anything of it ? The stain could have came from it or something they placed on my seat that left a big round stain? Also there on the same seat to my surprise, is a big snag from the stitching. I imagined someone with a sharp tool or something in the back pocket and it causes the stiching on the seat to snag. It was noticable to the eye so I knew before too long, it will just get worst if not taken care of. I immediately call the shop and asked for the service man I worked with but he wasnt available. I explained to this man my concerns and he said he would have my service rep call me . My service rep never called me and I waited a couple of days. So I called him, he said I thought I called and left you a message? I said no but what do you think I can do? He defended the fact that they, as in the service rep guys are the only ones that drive the car back and fourth to and from point to point. I did explain my car was fairly new. I had just purchased in spring of 2016. It had no stains and it didnt have thread snagged from my seat ? I was the only driver and I dont keep sharp objects in my back pocket. Like a mechanic or shop employee does ?! Hmmm. Anyhow, he offered to get the stain cleaned, and order me a new plastic piece to my door. I said I can deal with the stain by cleaning it myself . I wanted him to replace the missing plastic piece on my door and also look at my seat . He said he would order the plastic piece and would get back to me but I still havent heard from him or his manager or anyone from that shop. Its going on 3 weeks. In case anyone decides to go to Autonation collision off 820, please dont drive off until you have done a thorough and complete check of not just the outside but the inside too. I still need some answers and I want someone to take ownership and tell me what they are going to do about my concerns.

Date: 7 years ago

Review №131

Rating: 5

They really care from the time you walk in until you walk out. They go above and beyond at this collision center. AutoNation. Thank you.

Date: 7 years ago

Review №132

Rating: 5

Date: 7 years ago