Social Security Administration

Review №1

Rating: 5

I had a very Beautiful day there at Social Security office, And Thank our Heavenly Father......

Date: 2 days ago

Review №2

Rating: 5

Best service response for any government agency. Had an appointment. In and out in under 10 minutes. Thank you, thank you.

Date: 2 weeks ago

Review №3

Rating: 5

Although my call was finally excepted near the close of this offices work day, the agent Debbie, was informative, helpful and courteous to this first time beneficiary,who needed many questions answered. Thank you Debbie.

Date: 2 weeks ago

Review №4

Rating: 1

Date: 2 weeks ago

Review №5

Rating: 1

This is ridiculous having to wait hours on end and why cant numbers be called in the order theyre recieved....doesnt make any sense.

Date: 2 weeks ago

Review №6

Rating: 2

Why have an appointment if you still wait like 2 hours?

Date: 3 weeks ago

Review №7

Rating: 1

Dont know how to answer the phone I got a question I wont recommend this place if they cant work with you just fire everyone and put someone who will get the job done this is bs not answering yall phones

Date: 4 weeks ago

Review №8

Rating: 1

Lost my passport - I mailed in everything required to get documents changed after my wedding. Received the new documents in the mail, never received my passport back. Which i need to get a new passport. When I called they said they have no idea where it is. If they would have mail it out it would ve been logged. 0 help.

Date: 4 weeks ago

Review №9

Rating: 3

I tell you dealing with Social Security Administration has been the most TERRIBLE experience Ive ever had!! I go there, wait times are too long, and it seems like you never get anything accomplished!! I was supposed to have an appointment for a phone call 10-10-23 at 2pm. Well, I waited, but NO ONE CALLED! So I went in person to tell them about it, on 10-11-23, the very nice gentleman told the manager, and he told me they didnt know why they didnt call, but he did say that they were very busy the day before, and apologized to me, so he rearranged another appointment for them to call me the next day-10-12-23 at 2pm. Again, I waited-and AGAIN-NOBODY CALLED!!! I was, and still am so mad! Because if they expect me to do MY part, but can get away with being dishonest, especially when theyre taking my money from me, making it hard for me to live,--how do you DO such a thing to somebody?? Why cant they just own up to what they SAY that theyll do instead of lying like its okay, and putting everyone through so much trouble, being rude, people waisting their time to come here, and THEN, when you come, they tell you--We need this-we need that--oh my goodness--this is pure hell-and yet it still isnt enough!!! So thanks to yall, IM in a very bad situation!! One thing though--the reason for the 2 stars is the gentleman at the window sounded compassionate enough, and the security guard is pretty much friendly. Update: 10-31-23-I visited this place again, and told them if my ordeal-actually the little lady who is Oriental...she was very understanding and was very, very lovely towards me, and she took the very heavy burden off me having to pay so much off the bill. I only have to pay 2 months, and so everything was resolved thanks to her! Bless her sweet heart-yall keep her around this review gained a 3-star now!

Date: a month ago

Review №10

Rating: 5

Was able to navigate my next steps quite easily thanks to the female security guard at the entrance. She was very helpful & courteous. Took care of my question & was there for under 10 minutes on a Friday afternoon. Huge thanks!

Date: a month ago

Review №11

Rating: 1

Date: a month ago

Review №12

Rating: 1

Have someone at the front helping with documents. I saw multiple people there for hours and y all kept turning them away because things weren t right. Inform your people so nobody wastes time

Date: a month ago

Review №13

Rating: 1

Never answer the phone

Date: a month ago

Review №14

Rating: 5

I followed people s advice on here and arrived 15 minutes early before opening and they let us in 10 minutes before. I was able to get my name changed and out by 9:07am. Place is organized well from my experience. Heads up, do not bring any food or drink inside and I believe no weapons either

Date: 2 months ago

Review №15

Rating: 5

A wonderful experience today when walked into the Denton, TX Social Security Administration and was greeted at the door by a gentleman who had a big smile on his face. He asked the nature of my business and then aided me in getting a ticket so a representative could help me. My wait time was 30 minutes when my ticket number was called. The young lady that assisted me was Jill. Jill addressed my issue in a matter of 10 minutes. She informed me when I would be receiving my check from Social Security. The young man at the door and Jill made my visit today a pleasurable one. Thank you Denton, TX Social Security Administration Team - yall are the best

Date: 2 months ago

Review №16

Rating: 1

I tried to call 4 times, and I waited on hold each time about 20 minutes. No response yet

Date: 2 months ago

Review №17

Rating: 5

Very friendly people, a pleasure to do paperwork in that office

Date: 2 months ago

Review №18

Rating: 5

Social Security Administration has been ever so helpful for me. I am a victim of scams and fraud & hopefully today will be the last time I need to make a change to receive my monthly payment. Every employee I have been interactive with has resolved my problem. Now with no banks to deal with, getting a reloadable debit card from Walmart should work soI can get my direct deposit.

Date: 2 months ago

Review №19

Rating: 5

Date: 3 months ago

Review №20

Rating: 5

I found the social security office very good and prompt.

Date: 3 months ago

Review №21

Rating: 5

Very quick

Date: 3 months ago

Review №22

Rating: 5

Fastest government work yet. Came 15 min early and was in and out before my appt was gonna start

Date: 4 months ago

Review №23

Rating: 1

Ain t too good at answering the phones.. what s the point in having a phone number if you ain t going to answer. Ever !!

Date: 4 months ago

Review №24

Rating: 5

Great service

Date: 5 months ago

Review №25

Rating: 1

They never answer their phone. I never received my decision letter in the mail so I don t know why my application was denied. It s almost been 60 days from when a decision was made on my application. They have the correct address on file but even so I still haven t received my decision letter. This massive delay is cutting into the time I have to appeal which is exactly 60 days from the time the decision was made. I believe this is being done intentionally. Very sad. I m a disabled veteran and this is how they treat disabled people. Corrupt.

Date: 5 months ago

Review №26

Rating: 5

Great experience, very pleasant staff and timely. Keep up the great work SSA!

Date: 5 months ago

Review №27

Rating: 5

Our wait time on a Thursday afternoon was minimal. The staff were extremely friendly and helpful!

Date: 5 months ago

Review №28

Rating: 5

I had been trying to get a social security card for more than three years because I had lost it and in less than 5 minutes they solved it for me, thank you very much:)

Date: 5 months ago

Review №29

Rating: 5

Yesterday, I accompanied my mother to the Social Security office around 11 AM on a Tuesday. Parking can be challenging during busy times, so we couldnt find a spot initially. Opting to grab lunch first, we returned later when parking spaces had freed up. Despite not having an appointment, we obtained a ticket from the automated machine. The office has undergone notable changes since our last visit, with at least 15 windows available this time. When we came 8 years ago, there were only 5 or 6 windows open. We prefer going to Denton because its less crowded than the offices in Dallas County. After a 45-minute wait, we were assisted by Mrs. Brumsfield. My mothers account had been hacked, causing a halt in benefit payments. Despite two unsuccessful attempts to resolve the issue over the phone, we had to visit in person, providing the necessary documents. Mrs. Brumsfield was exceptionally helpful and provided valuable advice to prevent similar incidents in the future. Once at her window, it took only about 10 minutes to resolve everything. Dealing with such matters can be cumbersome, but the assistance provided by this office and Mrs. Brumsfield made the experience bearable. Thank you, Mrs. Brumsfield!

Date: 6 months ago

Review №30

Rating: 1

Very bad experience, the people who have assisted me on several occasions that I have visited this institution have been quite arrogant, the fact that I do not speak English I think has been a problem for them, it is the same when I speak on the phone, they almost always cut me off the call when I tell them I dont speak English instead of helping me with an interpreter. I am very disappointed.

Date: 6 months ago

Review №31

Rating: 3

Date: 7 months ago

Review №32

Rating: 5

I was very pleasantly surprised by the short wait time, and the care and compassion of the representative that helped me!

Date: 7 months ago

Review №33

Rating: 5

It is super nice, the waiters are very attentive....the variety of meat is very good......you have to go very hungry to be able to try them all.....excellent

Date: 7 months ago

Review №34

Rating: 5

I made an appointment in preparation for how long SSA offices can take. The security guard working was super helpful and pleasant, she was awesome and friendly (also a rarity in SSA offices). Make an appointment!! It makes the world of difference!

Date: 7 months ago

Review №35

Rating: 1

Called the office twice and no one would answer their phone. So I m gonna have to go up there to talk to someone.

Date: 7 months ago

Review №36

Rating: 5

Date: 8 months ago

Review №37

Rating: 5

This was a smooth and superlative experience for us. The personnel were so helpful and courteous. My wife was pleasantly surprised by the cleanliness of the facility. Our wait time was minimal and the office space was very comfortable. Thank you so much!

Date: 8 months ago

Review №38

Rating: 4

Couldn t get anyone on the phone so I drove here instead, only to find a sign on the door saying they are closed due to inclement weather. What inclement weather? It is cold, but roadways are clear. Not even the schools shut down today. Ridiculous. ETA: When I finally was able to get in to see someone they were very friendly and the process of changing my name was quick and easy. Changed my review from 1 to 4 stars!

Date: 8 months ago

Review №39

Rating: 1

Hello???!!! I ve been on hold forever! If you need employees to answer inbound calls please hire them! A lot of people are in need of this job right now. 1 hour of hold time now and still not answering is just too much! Too much!

Date: 8 months ago

Review №40

Rating: 3

Long waits.

Date: 8 months ago

Review №41

Rating: 5

Excellent service!! The officer was so nice, polite, and helpful. The process was fast. Thank you for taking care of me!!

Date: 9 months ago

Review №42

Rating: 5

We visited SS office and the gentlemen who helped us cleared up a problem we had that we had tried to resolve for over a year. His name is Efren Berumen - he not only did a great job while we were there, he called to follow up to be sure everything was resolved - and it was! Thank you Efren and your office.

Date: 9 months ago

Review №43

Rating: 5

I have been here maybe 4 times in 2 years. The security is such an amazing person. He even went out back to the dumpster to throw out my newborns dirty diaper. I know his job doesn t require him to help people but I sware that s all he does is help, help & help. Every person who s attended me here has always treated me fairly and helpful. Thank you!

Date: 9 months ago

Review №44

Rating: 5

great ticketing system. quiet. Lots of seating. Walk-ins and friendly staff. They recommend coming in the late afternoon, later in the week, later in the month. I went at 10 sharp and waited 1.5 hours.

Date: 9 months ago

Review №45

Rating: 1

Someone kept on answering the phone and just abandoning the line just straight up acting like they werent there. I could hear them moving around. What the hell is wrong with you people. Do your damn job.

Date: 9 months ago

Review №46

Rating: 5

I have nothing but fantastic service from the Denton Social Security office. They were responsive and get the results handled fast. I was shocked! I thought the complete opposite would happen.

Date: 10 months ago

Review №47

Rating: 1

Yesterday I was 4 hrs in the phone waiting for someone i Denton SS to answer the phone, nobody did. Today I call at 9 am, 72 mins, nobody answered.I can t even ask for an appointment because they don t answer the phone, I can t fix their error in my SS check . Awful service! Tomorrow I will be there at7sm, no matter they open at 9am, wish me luck. I just gave one star because there is no choice of 0.

Date: 10 months ago

Review №48

Rating: 4

Went on a Tuesday at about 11am and only had about a 30 minute wait.

Date: 10 months ago

Review №49

Rating: 5

I just want to thank Mrs.Mendoza for helping me with my social security! I was having great trouble and she was there every step to insure i received what i needed. I high recommend you to go see her if you need any help.

Date: 10 months ago

Review №50

Rating: 5

Adam is a rockstar! Helpful and kind. So refreshing after trying to call the federal line. Thank you for caring about helping people!

Date: 10 months ago

Review №51

Rating: 5

Didn t have an appointment, so expected to have a wait. Once it was my turn, Reyna was exceptional, and everything was completed quickly.

Date: 10 months ago

Review №52

Rating: 5

Very courteous and professional at this location. Thank you for your service!

Date: 11 months ago

Review №53

Rating: 5

I would like to thank Mr. Grey, and the entire team that works in said institution, they are very kind and professional people, willing to provide the best of each one: time, attention and patience. Thank you very much for being a team of excellence, and explaining every detail with so much dedication.

Date: 11 months ago

Review №54

Rating: 5

Ms. Hail and Her Team are, awsome. They took care of the problem i had with my benifits. Thank you and your team so much.

Date: 11 months ago

Review №55

Rating: 5

Totally surprised,took care of business within 15 minutes

Date: 11 months ago

Review №56

Rating: 1

After a 2 hour wait to speak to someone I was allowed to spend 10 minutes trying to explain what I wanted. I told I would have to wait a month for a telephone appointment than after the telephone appointment would have to return so they could scan the needed documents which I had with me in my hand. The ssa representative would not scan the documents so now after a month of waiting for the phone appointment Ill have to go back and spend another 2 hours waiting so they can scan documents I already had with me the last time I was there. Typical government inefficiency and a waste of my time.

Date: a year ago

Review №57

Rating: 5

Ive been Lucky enough to have had Two really Great People to help me both times I went there. Show courtesy and Respect and they will Too ! I was in and out within an hour.

Date: a year ago

Review №58

Rating: 1

The staff here have to be the most incompetent people I have ever encountered!!!

Date: a year ago

Review №59

Rating: 5

Never went in person, only phone calls, but hold time is minimal and people are usually very nice!

Date: a year ago

Review №60

Rating: 1

Go in person. Calling gets you no where and to no one.

Date: a year ago

Review №61

Rating: 5

I went to the Denton office to get a replacement social security card this morning, and I believe her name was Sharon or Shannon best customer service ever! Shevmade my day! She was happy and took care of me with a smile super quick and easy. I hope everybody gets her when they visit this location!!!! Thank you so much for your great customer service!

Date: a year ago

Review №62

Rating: 5

I cannot say enough good things about this office! Staff was kind, efficient, and clear on instructions. I had heard that changing your name could be so difficult but this office made it happen in less than twenty minutes!

Date: a year ago

Review №63

Rating: 5

Made an appointment ahead of time and it was worth it. Quickest app ever!

Date: a year ago

Review №64

Rating: 5

Clean and pleasantly friendly staff. The waiting area smells great and is clean. Staff are extremely nice for a government office. And the best part of it all is that they are super fast. Ive never been to a government office that took less than 1 hour.

Date: a year ago

Review №65

Rating: 5

I went in to update my name after I got married. I didnt make an appointment, but I did prefill out the online forms. Heres how it went for me: This was on a Friday. I got there at 8:30am, and there was a line of less than 10 people. At 8:50 a security guard let us all in. I was able to sit down right at an open window by 8:55. 9am, the woman on the other side opened the window and did my paperwork. By 9:08 I was in my car going home!

Date: a year ago

Review №66

Rating: 5

Sean was super helpful and is very passionate about his job. I had no appointment and only half the required forms and he welcomed me and directed me to exactly what I needed. Excellent customer service and a pleasant visit.

Date: a year ago

Review №67

Rating: 1

My mom received 2 different SSC for that issue I had to call at 1800 they put me on hold for 1 hour 41 minutes without resolving my problem

Date: a year ago

Review №68

Rating: 5

Date: a year ago

Review №69

Rating: 1

I have gotten absolutely nowhere over the phone. 1 person tells me 1 thing another person tells me another. If you cant help then just say so! -10

Date: a year ago

Review №70

Rating: 1

Something the website says should take 2-3 weeks has taken me over two years. Had to get my Congressman involved to get anywhere with it. Shameful

Date: a year ago

Review №71

Rating: 5

Seamless! I had filled out name change forms online prior to my visit. Arrived on a Monday around 8:45A, doors opened early, and I was out by 9:10A. The staff I interacted with was efficient and friendly. Highly recommend this location!

Date: a year ago

Review №72

Rating: 5

The nicest gentleman helped me. Great customer service

Date: a year ago

Review №73

Rating: 5

Adam was kind and efficient. I went in on a Monday morning around 9:45 am. I had started the process online and filled out the forms before arriving. When I arrived, I signed in and waited for about 20 minutes. Once my ticket was called, it took 5-10 minutes to process my application because I had printed it out and filled it out before going in. Adam gave me a receipt, and told me I would receive my new card in about two weeks via the mail.

Date: a year ago

Review №74

Rating: 5

Date: a year ago

Review №75

Rating: 5

They are doing the best they can....

Date: a year ago

Review №76

Rating: 5

I have had to go twice this year and its always quick and friendly. N

Date: a year ago

Review №77

Rating: 5

We were well attended by the man in box 7 I dont know his name but today April 20 his Manager solved our problem thank you.

Date: a year ago

Review №78

Rating: 5

Everyone was very friendly. My visit was quick on two occasions and was very good.

Date: a year ago

Review №79

Rating: 1

Too much wait on Phone , not recommended.they take forever to answer, took me almost 2 hours for them to answer .

Date: a year ago

Review №80

Rating: 5

Short wait, very efficient!

Date: a year ago

Review №81

Rating: 5

Date: a year ago

Review №82

Rating: 4

I mean its a government office.

Date: a year ago

Review №83

Rating: 2

I was on hold for about 45 minutes which is fine. I don t mind holding to get to speak to someone. However, the lady I spoke with, knew nothing about the program I was asking about. She was very short and curt with her answers, & she cut me off with every sentence I started. I confronted her and asked her why she was being so rude. She said she wasn t. So I informed her that she had not let me complete one sentence without cutting me off. After that, she became overly sweet, which came across as sarcastic & condescending because she still had a flat affect in her voice.

Date: a year ago

Review №84

Rating: 5

I came in to change my last name and had my 7month old daughter with me. The security officer let us sit in an empty cubicle away from the busy waiting room. Then when they called my number they saw I had my baby so the worker said he could take me at the cubicle I was already sitting at. They were very accommodating and sweet. I was in and out in 40min!

Date: a year ago

Review №85

Rating: 5

I had no appointment and the wait was very short went on a Friday. I needed an appointment for later due to my situation and they are all done over the phone so u dont have to come back. The person that waited on me was very friendly and helpful. U do have to wear a mask. Over all A + plus experience.

Date: a year ago

Review №86

Rating: 1

Still enforcing arcane mask mandates after it has been proven that they do not work. The Biden administration has proven that they are completely under-equipped and completely unqualified to deal with anything regarding public health and safety. Afghanistan has shown that they are also not able to deal with matters of national security either

Date: a year ago

Review №87

Rating: 1

Roderick is the name of the guy I spoke with. Im not sure if Im spelling it correctly, but he was the rudest, most argumentative, and disrespectful person Ive ever spoken to. He obviously hates his job and life and is easily overwhelmed by the simplest things. He hung up on me when I requested a supervisor to set up an appointment because he was ignoring my question about when I can get an appointment and just wanted me to call a different SS number and it was obvious he just didnt want to be on the phone from the start.

Date: a year ago

Review №88

Rating: 1

When I requested a scheduled in person visit, the person I called then called this place. They never called me back. I then tried to call them several times and they never picked up the phone. I almost wonder if this place even exists at all.

Date: a year ago

Review №89

Rating: 5

Great Denton Family, but be patient and show some love its a hard job servicing the public...

Date: a year ago

Review №90

Rating: 5

We we visited this location today Dec 15,2022, Joseph helped us he is very knowledgeable and very pleasant. Thank you Joseph for your help

Date: a year ago

Review №91

Rating: 1

Phone system is the pits, evidently old and cant recognize short (i.e., mobile keypad) tones and voice recognition doesnt work either.

Date: a year ago

Review №92

Rating: 5

They make you feel very confident, excellent service. A wonderful staff. God Bless you

Date: a year ago

Review №93

Rating: 1

Never answer the phone.

Date: a year ago

Review №94

Rating: 5

In and out quickly and friendly staff

Date: a year ago

Review №95

Rating: 5

Excellent service. I got to the office 30 minutes before they opened probably 30 people in line. I was in and out in 30 minutes. Very organized and everyone there was very polite and helpful.

Date: a year ago

Review №96

Rating: 5

I showed up about 15 minutes early and there were probably about 15 people ahead of me. They let us in 10 minutes before open, and the security and employees were very kind and clear about expectations, rules, etc. I got checked in and seated right away. Right at 9:00, I was helped and out by 9:09 for a name change due to marriage. Couldn t have had a better experience here! They made it so easy!

Date: a year ago

Review №97

Rating: 5

Got me in out! Show up early and get out !

Date: a year ago

Review №98

Rating: 1

**Update** Met the branch manager who connected me with someone who assured me the issue would be fixed. Yeah right. It wasn t fixed. And when I call back, they act like we have to go in AGAIN because they don t have copies of the documents they made copies of. What a joke.** I have been in three times to get something corrected. All three times we get the document sent back to us not correct despite having all the correct and legal information necessary. When I went in last time I was told I couldn t speak to a supervisor.

Date: a year ago

Review №99

Rating: 5

Wonderful service, all staffs there are so kind and helpful. Go there and avoid the one in McKinney. Honest review.

Date: 2 years ago

Review №100

Rating: 5

This office gave me an excellent service. Thanks

Date: 2 years ago

Review №101

Rating: 5

Wonderful! - phone interview with Joe Nathan 08/29 - dropped off the docs he needed the next day (no line -only 15 min wait) and money in my account 09/02 - Outstanding!!!

Date: 2 years ago

Review №102

Rating: 1

Never answer the phone

Date: 2 years ago

Review №103

Rating: 5

My call was answered very well.

Date: 2 years ago

Review №104

Rating: 5

Crowded, I was there on Monday morning. First of the month.

Date: 2 years ago

Review №105

Rating: 5

DKay and Debbie were very pleasant, professional and helpful when my wifes Medicare benefits accidentally dropped.

Date: 2 years ago

Review №106

Rating: 1

Date: 2 years ago

Review №107

Rating: 4

Date: 2 years ago

Review №108

Rating: 1

I ve been waiting 2 months to get my DL back for an SSN name change. No DL no SSN card. An this was my 2nd try in a year. Something needs to be done.

Date: 2 years ago

Review №109

Rating: 1

If I could give this office NO stars, I WOULD! In order to increase their assisting customer time (I guess), they pick, but leave you on hold! I called SIX times yesterday, between 3:30 and 3:35 (they close @4:00), and NOT ONCE, did someone pick up the phone and take my call! Today, a 10:18, same thing. ALL of these people am supposedly answering calls should be fired! So now..I must call the National number in order to get someone to pick up. It may take 2 hrs of sitting on hold, BUT AT LEAST THEY ANSWER THE PHONE

Date: 2 years ago

Review №110

Rating: 5

The office stuff including the guard are all very kind, polite, and knowledgeable ! They patiently answer questions of my spouse benefit. Their service is excellent and it is worthy to give them a full star !!! Thanks for the stuff again!!

Date: 2 years ago

Review №111

Rating: 5

When you reach there, take a token from the machine kept inside the building opposite to front door. Then wait for the announcement calling your token number. Go to the counter announced for you. Show them the documents. Offline forms are also kept at the entrance in case you dont opt online.

Date: 2 years ago

Review №112

Rating: 5

Date: 2 years ago

Review №113

Rating: 5

Smooth and efficient!

Date: 2 years ago

Review №114

Rating: 5

First time visitor to get my SSN updated. Very cooperative staff with right guidance and quick support. Especially to note Sonia (service desk) was very supportive to solve my particular query comprehensively and addressed it. Thanks to the entire team and Denton SSN management for maintaining this highly supportive staff.

Date: 2 years ago

Review №115

Rating: 5

The absolute best experience I ve ever had at a Social Security Office in 3 states over 30 years. I didn t have a long wait, the person that assisted me was patient, knowledgeable, he resolved all my concerns and problems. Denton Texas Social Security Office is clean, orderly and I would recommend it to anyone.

Date: 2 years ago

Review №116

Rating: 5

I got here an hour before they opened on Good Friday and was the 3rd person in line. They opened up 15 minutes early and I got out by the time they opened! I got married not too long ago and needed to change my last name and my social got mailed back in 7 days, which I was quoted 10-14 business days. They were super kind and efficient. Great experience!

Date: 2 years ago

Review №117

Rating: 2

Everyone else was super helpful until you get to the window or until (I) got to the window. The First Lady told me I needed medical records. My daughter doctor gave me what they had, shot records This place has literally consumed MY ENTIRE DAY! For parents like myself who are trying to replace a lost social security card for THEIR CHILD and don t know what to do, please be advised the following to save yourself multiple unnecessary trips! An appointment is not required They WILL NOT TAKE A SHOT RECORDS after the age of 5 It literally has to be a letter from your child doctor saying they go to that doctor with a signature from the doctor You can t use a birth certificate If your child is in middle school/ high school they WILL ACCEPT their student ID, but your child has to be with you WITH their student ID. The last bit of information would ve helped coming from the first representative saving me A TON OF GAS and time, but hey it s just an honest day of work right?..

Date: 2 years ago

Review №118

Rating: 1

Do not waste your time by going to this place. Only the front door is open and they have tables setup with envelopes and forms to fill out for your SS card issuance or replacement. They want you to surrender original documents (wont accept copies) such as DL/Passport/Green card and put it in an envelope along with the form that has all your info into a drop box so they can verify you so they can issue you your SS Card. I repeat do not do this as social security are bound to lose your original documents/ss card in the mail. Pathetic of a system they have established. Had to travel to another city to get my SS card

Date: 2 years ago

Review №119

Rating: 5

Ok

Date: 2 years ago

Review №120

Rating: 1

This place is horrible!! Been trying to get in since October for a simple name change and they refuse!! I am NOT leaving my important documents in a mail box for my identity to be stolen. They are suppose to be open to the public already and they are not. Waste if time and gas!!!

Date: 2 years ago

Review №121

Rating: 1

Date: 2 years ago

Review №122

Rating: 5

After trying for weeks to get a hold and make an appointment with the Grand Prairie location, and being put on hold for over two hours, I found this office, a very polite agent assisted me in less that 15 min wait time. This is the best location in the Metroplex area

Date: 2 years ago

Review №123

Rating: 5

The gentleman was polite and calmly gave me the information I needed and I got an appointment confirmation texted to my phone. This might just be the gold standard for SSA offices in the DFW Area.

Date: 2 years ago

Review №124

Rating: 5

Super impressed with the Denton location! I completely understand that due to COVID-19, the walk-in option can t be used & you ll have to set up an appointment. They have a secure drop-off option for people needing to update the name on their social security card. I dropped my paperwork off on Tuesday and received all of my documents I submitted on Friday, just three days later in the mail! They provided a note stating that my social will be returning in the mail within 2 weeks and to contact them if I hadn t received it then. Very fast, easy to reach by phone (don t call around lunchtime, but that s any place), and very communicative! Update: received my updated card just a week after dropping off my documents! So fast!

Date: 2 years ago

Review №125

Rating: 5

This is absolutely the best SSA office in the Metroplex! You will actually speak to an agent! I spoke with Mrs. Mosley and she was an ANGEL! She answered all my questions and assisted in getting my retirement application rolling again as the Birmingham office had completely stopped the process. Once again, I am so grateful to the Denton, TX SSA office, especially to Mrs. Mosley. She ROCKS!!!

Date: 2 years ago

Review №126

Rating: 1

cant get ahold of anyone! Ive called multiple times trying to get information from them with no luck.

Date: 2 years ago

Review №127

Rating: 1

Called multiple times and no one picks up the phone.

Date: 2 years ago

Review №128

Rating: 1

I had to call the SHERMAN(Texas) office. There is this person named Ms. PATTY. She answered as if was tired and upset. I explained my problem and she put me on hold. After a few minutes my call was dropped. I called again and she answered. Again, I was on hold for forty-five minutes with no answer. I wish someone in charge could talk to this people, that are providing a service to us. Sherman is the office assigned to Gainesville, Texas but I prefer to go to Denton where the office is overwhelm with work but Social Security employees are happy to help you.

Date: 2 years ago

Review №129

Rating: 5

Date: 2 years ago

Review №130

Rating: 1

Can some please answer the phone

Date: 2 years ago

Review №131

Rating: 5

Date: 2 years ago

Review №132

Rating: 5

Anybody complaining about wait times should try calling the Dallas location off 75, where itll ring for 80 minutes and then just hang up no joke. Denton picked up after not even 10 minutes, she answered my question clearly and was really nice. I dunno, Im just grateful

Date: 2 years ago

Review №133

Rating: 1

Just got off the phone after a wait of almost 20 minutes. Waiting was not the problem. It was the woman who was so impatient with my questions. I realize that she gets tired of the same old questions - but from my perspective it was all new and confusing.

Date: 2 years ago

Review №134

Rating: 5

Date: 3 years ago

Review №135

Rating: 1

Just got off the phone with the rudest person IVE EVER spoke with from THIS or ANY OTHER OFFICE my payee stepped out to take the trash out since wed been on hold for over ten minutes so whenever she answered the phone I told her hold on my payee stepped out side let me go get him she rudely snapped at me that I couldnt talk to her WHICH IM AWARE OF THATS WHY I TOLD HER TO HOLD ON. Thats uncalled for. I could understand her being a tad irked had I left out my having a payee and being rude at her for not doing what I wan to but no I know that I need my stupid payee to do it you never know what the person who you interact with is going through so thats why I wasnt rude to her but I feel like some of the employees could use a refresher on customer service skills and anger management

Date: 3 years ago

Review №136

Rating: 5

They was kind , polite and quick.

Date: 3 years ago

Review №137

Rating: 5

Date: 3 years ago

Review №138

Rating: 5

Mrs. Donna is absolutely fantastic in this office. Somebody who understands that going into the Medicare process can be hectic and confusing. Its not the Medicare eligible s fault their company let them go with 4 days to try and get the necessary forms filled out and submitted otherwise they are forced to take expensive COBRA. A true hero!! EDIT: another client worked with Joseph today and what another amazing worker!! Great job!

Date: 3 years ago

Review №139

Rating: 5

Though I was hesitant to put my original documents in a drop box, I got my originals back in less than a week. I had enclosed a USPS Priority return envelope .Excellent service. Hope this comment helps somebody.

Date: 3 years ago

Review №140

Rating: 5

This office was a godsend! Trying to change your name with SS is hard because offices remain closed, and I have been nervous to mail in my paperwork to the Fort Worth office. They just didnt seem to have any real comforting information on how to send in things or turn around time. But as soon I spoke with the Denton office I felt reassured! They have a drop off bucket which means I knew my things would be received, and every time I called they were kind and helpful. Turn around time was exactly what they said- about 10 business days. Thank you for not being like all the other offices. These times are already hard enough. Your office made this easy.

Date: 3 years ago

Review №141

Rating: 3

Date: 3 years ago

Review №142

Rating: 5

Date: 3 years ago

Review №143

Rating: 5

I m an Army Recruiter in Fort Worth and was desperate to get a social security card for someone shipping out in a few days. I made the drive to Denton and the manager was beyond helpful and helped us in a matter of minutes. The Grand Prairie, Fort Worth and Cleburne office said there was nothing they could do to help. I can t express my gratitude enough for the manager helping me.

Date: 3 years ago

Review №144

Rating: 2

There used to be extremely long lines to get your job done here. The wait times were horrendous. If you did not have everything that they wanted, you would have to make another trip, with another nightmare of waiting times, to see one of their employees.

Date: 3 years ago

Review №145

Rating: 1

Rude customer service.

Date: 3 years ago

Review №146

Rating: 5

So, I m attempting to get my son s learners permit, which in Texas (and under DPS) has been the nightmare of my existence. On top of it, when compiling documents, I couldn t locate my kid s social security card - just awesome considering our DPS appointment was coming up and the next available is in like September. So, I call up Denton County social security in a panic. The man (wish I remember his name) was so dang helpful to me! He explained exactly what I needed to do to make it the fastest, and promised to do what he could. Anyway, today is our appointment (wish us luck) and we re ready (with his social security card in hand) because someone takes pride in their job and treats others as we should. Thank you so much, Denton social security office!

Date: 3 years ago

Review №147

Rating: 1

Not open

Date: 3 years ago

Review №148

Rating: 1

Office is working from home so they are only open to drop paperwork off into their drop box. Have had a terrible time with getting my newborn his SS card. Will not allow in person appointment even after they have lost our application twice! We are about to miss our deadline to get son onto our insurance because of this offices incompetency.

Date: 3 years ago

Review №149

Rating: 1

This people don t read. I m really disappointed. I ve sent my children documentation for an replacement card THEY ALREADY HAVE AN SOCIAL SECURITY NUMBER paid over $30 (mail) since they are closed to received an letter saying that they couldn t issue an social security card for my children due my id was expired and I ve put the extension letter too but they don t read. So incompetent and disrespectful

Date: 3 years ago

Review №150

Rating: 1

The site is lying to you. This office isnt even open, even though there are times of operation on this site and the the location its self. They even have all the safety notices on the door as if they take clients. I called the number to make an appointment, which is on the door bc well they want you to drive ALL the way out to them and waist your time and money, just to find out they are and wont ever be open until after this crisis is over. All business for people under 18 must be mailed in. UPDATE THE SITE SO PPL DONT WAIST TIME! I dont know what you ppl who say you can get in to the Denton office. I am here now and nobody is here. There are 5 people outside waiting. Why the hell are yall not open. I thought we opened the state back up and Social Security is way more essential that fast food places.

Date: 3 years ago

Review №151

Rating: 5

Called this morning and got my appt scheduled the very next day. No waiting back and forth or all that bs I have been through at my local ssa office

Date: 3 years ago

Review №152

Rating: 5

Called their phone number and I was booked for appointment by 9am. Was allowed in by 8.50am and I was done by 9.10am. I was attended to at window 8. A very delightful and smooth experience. Walk in not allowed except by appointment for this COVID period.

Date: 3 years ago

Review №153

Rating: 5

Thanks Mr. Gray you have helped me a lot!!! Very compassionate about his job and we need more people in the world like him.

Date: 3 years ago

Review №154

Rating: 3

Date: 3 years ago

Review №155

Rating: 5

The most helpful and efficient personnel I have ever dealt with , at present I am on hold with sec sec administration general telephone number to update my address and have been cut-off 3times . I should have gone to Colorado Blvd. Denton , Texas office

Date: 3 years ago

Review №156

Rating: 5

I cannot sing enough praise about this office. I currently live in Switzerland, so I have called the office numerous times with questions to make sure I have everything in order. Ive talked to three different agents, and each of them have been incredibly helpful and happy. They were able to answer each question I had. Normally, dealing with government agencies and be a pain, and the agents can be less than helpful, but not here! I really appreciate their help as it has made this process easy. Anyone who has gone through a name change knows how much work goes into letting every office under the sun know, so having these hard working and happy agents takes a little weight off my shoulders. Definitely use this office for any questions or paperwork that you need. I also suggest calling them before resorting to calling the national number for SSA. Denton SSA, keep hiring amazing workers like this! I also think they need a raise :)

Date: 3 years ago

Review №157

Rating: 5

I cannot give enough praise to Earl Martin that works out of the Denton SSA office. He was both kind and considerate and got the job done quickly and efficiently. My retirement claim was stuck in that infamous bureaucratic no-mans-land and he worked his magic in a few minutes that others couldnt seem to remedy in literally months. Thank you Ear!!!

Date: 3 years ago

Review №158

Rating: 1

The representatives that answer the phone just sound so dead inside like they aint trying to do their job at all! And been waiting over 2wks just for my case manager to return my call. Until this day still waiting and left messages in voicemail n wit another representative who answers.

Date: 3 years ago

Review №159

Rating: 5

No more long lines!!

Date: 4 years ago

Review №160

Rating: 1

It would have been nice if their website had mentioned by appointment only so I wouldnt have wasted my time driving there only to see the note on the door saying closed, appointment only. Shouldnt be too hard to update the website with more than operating hours may vary.

Date: 4 years ago

Review №161

Rating: 5

Excellent staff and very clean office. Taking care of hygiene and maintaining proper social distance in this Covid19 pandemic situation.

Date: 4 years ago

Review №162

Rating: 5

The office manager helped me with kindness. His work was fast, effecient and very professional. Also the security man was amazingly nice and kind!

Date: 4 years ago

Review №163

Rating: 5

Everything was fluid and easy. Just make sure you have an appointment

Date: 4 years ago

Review №164

Rating: 5

Date: 4 years ago

Review №165

Rating: 5

Date: 4 years ago

Review №166

Rating: 5

Everyone that works there are very helpful and help you with anything they can if they don t know the answer when we ask a question they go find out to best they can so they can get our paperwork done so they can help the next person so they don t have to wait a very long time I like the way they have set up about picking a number when u come in that make their job easier and they care that we don t have to wait a very long time. I know their job can be stressful trying to help everyone so please thank them for helping you and show respect to them and they will show u respect back.

Date: 4 years ago

Review №167

Rating: 5

Line to get in was 40 people at 0830. at 0900 open doors. However was pretty quick once we got inside and got a number. Was done by 945.

Date: 4 years ago

Review №168

Rating: 5

Surprisingly efficient , my visit was under 40min

Date: 4 years ago

Review №169

Rating: 4

Date: 4 years ago

Review №170

Rating: 5

Went in last month, Very friendly and professional staff. And I didnt wait very long either.

Date: 4 years ago

Review №171

Rating: 5

My wife and I went to this office on January the 8th, 2020. Took a number; waited for approximately 30 minutes and we were call to window #6. The gentleman who helped us was very courteous and very helpful. He explained to us in detail and gave us all the information we needed. He was very considerate and courteously professional. This office seems to work efficiently and very orderly in my opinion. Five stars!!

Date: 4 years ago

Review №172

Rating: 5

In and out in 15 min very responsive staff unlike other places. Hope this office stays this way. visiting after 2 PM you will have better chance of quick turn around.

Date: 4 years ago

Review №173

Rating: 5

Ladies and gentlemen, this is the place to go. Every aspect and detail is outstanding! The security guard might be a little anti-social but no need to ask him anything. I have gone when it opens and after 1pm. Both hours have been excellent to go. It was in and take a number thru the kiosk...sat down and waited between 5-30 minutes. They have about 25 windows....all operational. Courteous and professional.

Date: 4 years ago

Review №174

Rating: 5

Date: 4 years ago

Review №175

Rating: 5

Wait time was about 30-40 minutes but the person who helped me was really polite and i was out of there within minutes. Way faster than the DMV.

Date: 4 years ago

Review №176

Rating: 5

I was done within an hour! SO MUCH BETTER than my 5 hour trip to the DMV. Lots of seats inside, so no waiting in line out in the heat!

Date: 5 years ago

Review №177

Rating: 5

Date: 5 years ago

Review №178

Rating: 5

The best most friendly office I ve ever been!! Thank you!!

Date: 5 years ago

Review №179

Rating: 1

Waited for 2 hours. When I came in there was quite a few people at windows but it progressively got slower and slower. I then realized there were only 3 people at a window and no one had been called in 30 minutes. Once there was no more chairs to sit in for all the people coming in, the SECURITY OFFICER started calling people to his desk by the door to help them. He cleared 10 people out before anyone at a window cleared 1. Big kudos to that security guy. That single star is for him.

Date: 5 years ago

Review №180

Rating: 5

Went in to the SSA office at the Denton location on a Friday and was out of the office in five minutes. The customer service representative was very efficient and helpful.

Date: 5 years ago

Review №181

Rating: 5

Very efficient SS office. I checked in at 11:05a, and was out the door at 11:25a. The staff all looked friendly, and the gentleman that helped me was in a good mood and wearing a smile.

Date: 5 years ago

Review №182

Rating: 1

Date: 5 years ago

Review №183

Rating: 5

Unlike a few offices, this one opened the doors a bit early to allow you to get a number. Then precisely at 9 AM they called numbers to windows, efficiently and clearly. My representative described the processing for me very clearly. Nice clean facility and cordial all around. The manager of this office was out in the waiting area, just another stellar attribute for this office. Kudos to everyone! Thanks!

Date: 5 years ago

Review №184

Rating: 1

Sitting here waiting. They have 21 stations/windows at this location and only 3 people working today. Why?????????????

Date: 5 years ago

Review №185

Rating: 5

Date: 5 years ago

Review №186

Rating: 4

Date: 5 years ago

Review №187

Rating: 3

Date: 5 years ago

Review №188

Rating: 1

Not professional at all. Very rude personnel

Date: 5 years ago

Review №189

Rating: 5

The wait was short because they have 10 booths there. I came in at 9:30, waited about 10mins. The young gentlement that assisted me was super friendly and efficient, I was out in 5minutes. Overall it was a very pleasant experience.

Date: 5 years ago

Review №190

Rating: 5

Date: 5 years ago

Review №191

Rating: 1

The Employees at this office know they are Gov Employees and act like your Masters, They are incompetent, we all should get Gov Jobs as seems you need not actually work, ahhh the perks of being a Gov Worker, in Private Sector you be fired.

Date: 5 years ago

Review №192

Rating: 5

Date: 5 years ago

Review №193

Rating: 5

Did a name change here. In and out in 5 minutes! Parked at 9:10 am and got back to the car at 9:15?! Incredible. Fast and efficient. I have been to the one in Dallas which took my 4 hours to get to the window! Thank you Denton SSA!

Date: 5 years ago

Review №194

Rating: 5

I dont understand how this place has any bad reviews. I saw a ladys review yesterday about showing up at 8:35 and being out quick. Well I did just that and was out the door with my new last name by 9:10 a.m. Also, everyone inside was an absolute beam of sunshine and Im not exaggerating. A lady came out at 9:00 to greet us all and let us know the process and honestly it felt more like a summer camp than a government office. 10/10 reccomend going to this one. I cant speak for later in the day, but if you come early, youll be in and out so fast.:)

Date: 5 years ago

Review №195

Rating: 5

I got there around 8:35 and there was already a line. However, they let people in at 8:45 to get a ticket and sit. They started calling tickets at 9:00. I was done and finished by 9:10. The staff was friendly and efficient to get people in and out. Definitely recommend this location and to get there early.

Date: 5 years ago

Review №196

Rating: 5

Date: 5 years ago

Review №197

Rating: 1

Horrible

Date: 5 years ago

Review №198

Rating: 1

Terrible! Late payment. No longer has office phone listing!

Date: 5 years ago

Review №199

Rating: 1

Never can go there without making it a day trip. No appointments open for months. Need to figure something out drastically

Date: 5 years ago

Review №200

Rating: 5

Good friendly staff. Get there early and get out. You can do walk in or set up an appointment for assistance.

Date: 5 years ago