Centurion Lounge

Review №1

Rating: 3

The least palatable food of any Centurion (or even Escape) lounges Ive visited. If you want protein, hope you like chicken Only 4 seats at the bar. Greatest servers though!

Date: 11 hours ago

Review №2

Rating: 3

For all the hype and cost. It s an average lounge at its best. Half the stuff is usually closed and always crowded.

Date: 21 hours ago

Review №3

Rating: 3

Spacious atmosphere and good service. At least when I went, there was a lady at reception who was very friendly and helpful. I was able to take a shower calmly. The food, however, is terrible. I know its an American standard for the food to be bad, it doesnt even compare to VIP rooms in Europe or even in Brazil, but this time I had to throw out some things (and I hate wasting food) because they were so inedible. There were no coffee cups, while the crockery return carts were full, which shows a certain lack of preparation on the part of the team in dealing with the crowded room. They use disposable plates and forks instead of crockery.

Date: a day ago

Review №4

Rating: 5

Date: 2 days ago

Review №5

Rating: 5

Such a comfort area to wait our flights whilst traveling through DFW. Across from D12. Same corridor as Chick-fil-A. And across from a Starbucks. Next to Applebee s.

Date: 2 days ago

Review №6

Rating: 5

Membership has its privileges and this is one of them. No matter where Im traveling, American Express has me covered. I never leave home without my American Express Cards!

Date: 4 days ago

Review №7

Rating: 3

Date: 4 days ago

Review №8

Rating: 4

Date: 5 days ago

Review №9

Rating: 5

I love the Centurion Lounge and wish they were available at more airports. This one can get busy and seating can get scarce in the midst of the busiest part of the travel day. Great food, good drinks, clean restrooms.

Date: 6 days ago

Review №10

Rating: 5

One of my favorite lounges! Chandler went above and beyond to find us some cookies. I book longer layovers just to grab a drink k and a bite at this lounge.

Date: 6 days ago

Review №11

Rating: 5

Date: a week ago

Review №12

Rating: 5

Love getting there. Fantastic food, great service, and everything is clean.

Date: a week ago

Review №13

Rating: 5

Nice one

Date: a week ago

Review №14

Rating: 5

Date: a week ago

Review №15

Rating: 4

The place was to crowded, difficult to get a seating place

Date: a week ago

Review №16

Rating: 5

Date: a week ago

Review №17

Rating: 5

As usual, fantastic customer service and facilities. This one, being DFW, was packed. But it didnt dilute a great experience. Great food and drinks. Seems there were no quiet areas, every area had movement of people arriving and leaving. The staff was superb.

Date: a week ago

Review №18

Rating: 3

Welcoming staff at the reception, but too crowded and the food options are not good.

Date: a week ago

Review №19

Rating: 5

Date: a week ago

Review №20

Rating: 1

Date: a week ago

Review №21

Rating: 5

Always love the Centurion Lounge. Free drinks and breakfast with your Amex Platinum card.

Date: a week ago

Review №22

Rating: 5

Had a layover here in Dallas, glad to experience some Texas style food without leaving the airport, the chef did a good job and the food was packed with flavor and the jalapeño was spicyyyy. The agave syrup was something I didnt expect, it was great pair with coffee or ice tea.

Date: a week ago

Review №23

Rating: 3

Love the centurion lounges but have to say that this one is nowhere near as nice as any of the others frequently use. It s great to have a special black card area but it was left with lots of plates and empty glasses as it seems the rest of the lounge was busy. It took an hour for the cleaners to make space and clean. Two of the showers are out of use and the only working shower had no hot water so it was a cold shower or nothing at all. It seems that at DFW on a Sunday Texas has a mass exodus and the lounge was over capacity. Long queues for food which meant the options were very limited and the bar was really busy too. There is an ice cream station that was out of order and it was really difficult to get to speak to anyone at the front desk as there was a massive queue to get in so it meant waiting for ages to speak to someone - black card doesnt give you faster access to speak to someone so yo report the issues with the shower took a while to get to speak to someone. Love the lounges but this one was not one to write home about

Date: a week ago

Review №24

Rating: 4

Date: a week ago

Review №25

Rating: 5

Date: a week ago

Review №26

Rating: 5

Always efficient entrance and congenial operators.

Date: 2 weeks ago

Review №27

Rating: 5

Date: 2 weeks ago

Review №28

Rating: 5

Date: 2 weeks ago

Review №29

Rating: 5

Date: 2 weeks ago

Review №30

Rating: 5

You can never go wrong in the dfw centurion lounge. Chill vibe even when full and the food is always on point.

Date: 2 weeks ago

Review №31

Rating: 3

Too crowded, no seats available, line to get into mens bathroom, massage & shower unavailable, as usual. But fees are increasing again. Although the Food was very good. Member since 99

Date: 2 weeks ago

Review №32

Rating: 5

Date: 2 weeks ago

Review №33

Rating: 5

Date: 2 weeks ago

Review №34

Rating: 5

Date: 2 weeks ago

Review №35

Rating: 5

The best part about this lounge is the staff! The front desk always greets me with a smile! They had a couple of setbacks this week with their dishwasher, and had to serve in paper plates, but honestly the food is absolutely amazing (especially if you re a vegetarian) so I don t understand how anyone could have any complaints. They still provided the same amazing service as always. This is definitely a go-to stop for me whenever I m in DFW! :)

Date: 2 weeks ago

Review №36

Rating: 5

Today was my first time at this location. I like the lay out. I was there at 5:30 when they opened. Hot food isnt served until 6:30, however the fruit and yogurt was good. Just what I needed that early in the morning. The high black chairs were nice! I was able stretch out my legs and relax!

Date: 2 weeks ago

Review №37

Rating: 5

Date: 2 weeks ago

Review №38

Rating: 5

My husband and I travel through dallas often and the centurion lounge is always a great place to stop by for some food and relaxation. The staff is always friendly and professional, and we always enjoy our time!

Date: 2 weeks ago

Review №39

Rating: 4

was very busy, they should have areas where you cant talk on your phone (especially when its on speaker)

Date: 2 weeks ago

Review №40

Rating: 5

Breakfast Chorizo Eggs, Sausage, Fruit, and Dinner Chicken and Asparagus!

Date: 2 weeks ago

Review №41

Rating: 2

The worst premium lounge in the country. Now featuring cheap paper plates and plastic utensils. They have no shame. Why not one star? The check in staff is wonderful. And whatever food you can get (even if you have to eat it standing up) is well done by Dean Fearing.

Date: 2 weeks ago

Review №42

Rating: 5

Really nice and comfortable.... The meals are really good and the selection of beverages is great. Excellent staff attention. Thanks for the service

Date: 2 weeks ago

Review №43

Rating: 3

Too busy all the time! Average food and drink selections does not represent AMEX brand well

Date: 2 weeks ago

Review №44

Rating: 5

Love this location ( DFW ). I go early to the airport just to hang out there.

Date: 2 weeks ago

Review №45

Rating: 1

Missed the breakfast by 2 people. They shut the food line down for 30 min and I had to scarf down my food so I didn t miss my flight. Can take 30 min to turnaround when people are at risk of being late for flights irresponsible

Date: 3 weeks ago

Review №46

Rating: 4

After standing behind 11 people in the buffet line, there were no forks, spoons, and only 1 knife. I told personnel twice. Later they pushed a giant tray of utensils to be washed...meaning that it will be a long time before silverware appears.

Date: 3 weeks ago

Review №47

Rating: 5

Clean and food was excellent. Staff was professional and courteous.

Date: 3 weeks ago

Review №48

Rating: 4

Very nice, but always packed.

Date: 3 weeks ago

Review №49

Rating: 1

Very rude staff

Date: 3 weeks ago

Review №50

Rating: 4

The food and drinks are decent, but this place is always crowded and is starting to look rundown.

Date: 3 weeks ago

Review №51

Rating: 1

Oversold; low ceiling and layout gives it a bowling alley feel; seating packed in and uncomfortable; food was limited; bar very small; AA and Delta lounges are significantly better at DFW - wont go back here. 9/10/2024 - Gave them one more chance - still crowded and very stuffy - like a bus lounge - turning in my Platinum card for AA as their lounge is so much better managed.

Date: 3 weeks ago

Review №52

Rating: 3

Very crowded

Date: 3 weeks ago

Review №53

Rating: 5

Date: 3 weeks ago

Review №54

Rating: 3

Blah food, blah service, too crowded

Date: 3 weeks ago

Review №55

Rating: 4

It is a cozy place, although somewhat small and does not offer the option to hold meetings.

Date: 3 weeks ago

Review №56

Rating: 3

Food was decent with limited options. Space was crowded and noisy. Hard to find a table for 2. Felt like we would have been better off paying for food and sitting in restaurant that was less crowded. I understand the price point and the availability of beverage service if your drinking. Which we were not. If in the area would check it out again, but wont go out of my way if something in airport is closer.

Date: a month ago

Review №57

Rating: 5

Date: a month ago

Review №58

Rating: 5

Date: a month ago

Review №59

Rating: 5

Date: a month ago

Review №60

Rating: 2

This is an amazing lounge with good food/drinks. However, for the 5th time in a row, there were no seats available and it was basically shoulder to shoulder. They really need to open another one or find a way to have us schedule ahead of time. Disappointing because it s a great concept.

Date: a month ago

Review №61

Rating: 5

Date: a month ago

Review №62

Rating: 5

Date: a month ago

Review №63

Rating: 4

The lounge was quite crowded. While I understand the decision to no longer allow free guests, perhaps the $50 fee per guest should be reconsidered. The space often feels overrun with loud groups, some of whom are constantly filming their experience, which can really disrupt the atmosphere. It would be nice if the lounge were reserved primarily for authorized users and card members, as it s getting a bit too packed with those accompanying friends.

Date: a month ago

Review №64

Rating: 4

Date: a month ago

Review №65

Rating: 5

One of the best experiences so far at the Centurion Lounge at DFW. The mimosas were amazing but the customer service was even greater! Thanks.

Date: a month ago

Review №66

Rating: 5

Date: a month ago

Review №67

Rating: 5

Date: a month ago

Review №68

Rating: 5

Date: a month ago

Review №69

Rating: 5

Excellent

Date: a month ago

Review №70

Rating: 5

Date: a month ago

Review №71

Rating: 5

Date: a month ago

Review №72

Rating: 5

Really great lounge, delicious food, good layout that discourages crowding

Date: a month ago

Review №73

Rating: 4

DFW lounge very crowded. Nice staff. Cocktails were well crafted, but very crowded.

Date: a month ago

Review №74

Rating: 5

Always crowded, but good place to wait during a layover

Date: a month ago

Review №75

Rating: 5

Crowds here, foods are good, service is great, located in terminal D13, take skyline for all terminal without security check

Date: a month ago

Review №76

Rating: 5

Great food and drinks.....

Date: a month ago

Review №77

Rating: 5

Various types of food and drinks. I liked the food and fruit buffet. Very warm reception service. Several different and comfortable environments to rest, sit, eat or work. I went in the morning and it was quite crowded but it was still possible to find a place. I recommend

Date: a month ago

Review №78

Rating: 1

Date: a month ago

Review №79

Rating: 5

Date: a month ago

Review №80

Rating: 1

Date: a month ago

Review №81

Rating: 4

Date: a month ago

Review №82

Rating: 3

Today, I was told to step back and wait to be called forward, so I stepped back and had several people walk off the elevator and proced directly to the counter...The young lady who finally saw me could see the displeasure on my face and did her best to make me smile (for that I am most grateful).

Date: a month ago

Review №83

Rating: 5

Date: a month ago

Review №84

Rating: 2

Okay lounge. Always way too crowded. Not worth waiting in a half hour line to get in. Pretty good food at the buffet. Two bathroom stalls for hundreds of people. Weird.

Date: a month ago

Review №85

Rating: 5

I love foods here. Chicken is tasty and tender.

Date: a month ago

Review №86

Rating: 5

Great relaxing place while waiting for departure. Love it.

Date: a month ago

Review №87

Rating: 5

Over crowded places!!!

Date: a month ago

Review №88

Rating: 1

The lady with a place card, after an hour of being seated, came to tell us that we had to share the table with other people when there were 7 other free tables. Americans have too many strange rules Level 0.

Date: a month ago

Review №89

Rating: 5

Date: a month ago

Review №90

Rating: 5

I dont know why its always full!!!

Date: a month ago

Review №91

Rating: 5

Date: a month ago

Review №92

Rating: 5

Date: a month ago

Review №93

Rating: 5

Date: a month ago

Review №94

Rating: 5

Wonderful buffet, comfortable and private resting spaces, family rooms and more.

Date: a month ago

Review №95

Rating: 5

Date: a month ago

Review №96

Rating: 3

Overall, this is an okay lounge. It s not bad at all, but it s not outstanding. If you have access to multiple lounges in DFW, such as Delta, United, or Polaris, choose those. There is something off about this lounge, like it is trying to be nice when it s actually lacking when you look at the fine details. The food selection is minimal, we heard an employee being rude to a woman who wanted to dry her hair in a shower room, and seating and small details were showing signs of wear. Scuffed surfaces, scratched floors, dingy carpet in front of toilets,seating that looked like it was from a 1970s-1980s garage sale, and so on. The service was totally fine, overall. Everyone we encountered was very nice, except for the one employee mentioned above. Overall, anything beats paying for food and drinks, and it s always nice to escape from the general airport. I would recommend this lounge, for sure, if there are limited options.

Date: a month ago

Review №97

Rating: 5

Excellent!

Date: a month ago

Review №98

Rating: 5

Great environment and breakfast!!

Date: a month ago

Review №99

Rating: 1

Extremely rude, uppity staff supposedly working in the customer service realm. Unseasoned tasteless food. Very disappointing for a new Amex lounge

Date: a month ago

Review №100

Rating: 5

Date: a month ago

Review №101

Rating: 5

Beautiful place, lots of seats and charing stations, amazing food and drink. Kids family play area. Large table in the back if you need to do a meeting. Even had a masseuse.

Date: a month ago

Review №102

Rating: 2

While the amenities are nice, this place is always packed.

Date: a month ago

Review №103

Rating: 5

Date: a month ago

Review №104

Rating: 5

Its a very nice place!

Date: a month ago

Review №105

Rating: 5

Date: a month ago

Review №106

Rating: 2

45 people waiting for this lounge to open and one representative at the desk. Felt like a southwest cattle call for boarding. Opened at 5:30 am with a less than sweet continental breakfast. Glad I pay 750 in membership fees for some crusty yogurt and fruit. I did fill up my Nalgene bottle with cold brew coffee. Saved me 15 minutes at Starbucks there!

Date: a month ago

Review №107

Rating: 1

How much onion is too much onion ??? Sitting here in the centurion lounge at DWF on august 5th 2024 and holly cow , the menu is terrible!! Two types of salads , lots of onions, 4th salad , onion again , polenta , more onion and lentil soup you guess , even more onions ! What is going on here Chef boyardee ?? Even a cafeteria cook would know that you shouldn t serve onions to people who have a flight ahead , or lentils .. or egg salad ..never mind Brussels sprouts! Yet , this buffet manages to have them all at once !

Date: a month ago

Review №108

Rating: 3

It was ok

Date: a month ago

Review №109

Rating: 5

Date: 2 months ago

Review №110

Rating: 5

Date: 2 months ago

Review №111

Rating: 2

Too crowded. The food was minimal because there were too many people in line. Better off in the terminal at Dallas.

Date: 2 months ago

Review №112

Rating: 5

Savory southwestern food! Love the space and complimentary manicures

Date: 2 months ago

Review №113

Rating: 4

Good lounge nice menu and courteous staff

Date: 2 months ago

Review №114

Rating: 5

Date: 2 months ago

Review №115

Rating: 2

Date: 2 months ago

Review №116

Rating: 4

Crowded and same tired chicken dishes. Refresh the menu.

Date: 2 months ago

Review №117

Rating: 5

Great food and service.

Date: 2 months ago

Review №118

Rating: 1

To any vendors. Do not service this place. The manager ripped me off. We are a small appliance repair business and had a hard time with a $1300 stop payment on the amx card. I also cut my arm very badly but kept working on theyre washer and dryer bleeding. To add insult to injury they got the work for free then was shocked to learn they called amx to cancel. Shame on the manager Liam. We also called they airport vendor relations but did not receive a call back at all.

Date: 2 months ago

Review №119

Rating: 5

I am giving 5 star as this location deserves it...however I seriously think that you need to fix mens restroom ... I have never seen all 3 functioning.

Date: 2 months ago

Review №120

Rating: 5

Date: 2 months ago

Review №121

Rating: 5

Date: 2 months ago

Review №122

Rating: 5

Date: 2 months ago

Review №123

Rating: 5

Date: 2 months ago

Review №124

Rating: 1

I really hate to leave a negative review the longue is awesome. Amex is awesome. But to the guy who was super rude in telling me I cant access on arrival this is for you. I was totally unaware that I could only access on departure. That makes total sense to me. The longues fill up fast because theyre awesome. Instead of telling me that I passed two signs that say its only for outbound and the saying that no one reads the signs made me feel attacked and that you were blaming me for even attempting to enter on arrival. A little more grace and understanding would have gone a long way. I love my amex card and have never thought about cancelling it before. I use it for all my business purchases. But I felt such a strong urge to cancel it right after that interaction. I fly a lot and now the wheels are turning in my head to see if I need to switch to a different card to get better point options or look at other longues that have different offers. Never crossed my mind until today. Im not really angry, just wanted to ouyt this out there in case Amex wanted the feedback. It seriously never crossed my mind to even consider cancelling, but now I feel almost obligated to at least look at other options. I almost feel like I have to switch now even if it doesnt make rational sense. Anyway, those are just ramblings but its also probably a great opportunity to reevaluate employee training at the front desk to continue to provide exceptional customer experiences. Peak experiences can be high or low. And unfortunately, my experience today was an absolute low in my interactions with Amex. Im sure theyll get better though. But it has me looking at alternatives... Edit: Actually, the more I think about it, Im definitely going to cancel my personal Amex platinum card. The fee is really high and the longue experience isnt that great. Thanks for helping me reevaluate that cost. Edit 2: I found out the renewal date and will be cancelling before then. Its not worth the yearly fee.

Date: 2 months ago

Review №125

Rating: 5

Date: 2 months ago

Review №126

Rating: 1

Very crowded and no real space for Centurion members. What s the point?

Date: 2 months ago

Review №127

Rating: 5

Date: 2 months ago

Review №128

Rating: 1

It s amazing, it s been 3 weeks and the restrooms haven t been fixed yet! Food is mid, they havent changed the menu in more than six months! CLT and LGA centurion lounges have more food options and better liquor options than this one! Update: Two month after this review and one of the men s urinary, still broken, they offer you Red Smirnoff vodka when Charlotte and La Guardia offer you Grey Goose. No paper towels at all in the restrooms!!! I just lower to 1 star!!

Date: 2 months ago

Review №129

Rating: 5

Even though it was overcrowded the day we flew through Dallas, it was still so soothing compared to the rest of the airport.

Date: 2 months ago

Review №130

Rating: 5

Date: 2 months ago

Review №131

Rating: 4

Food was good but their drinks were mhh

Date: 2 months ago

Review №132

Rating: 5

Date: 2 months ago

Review №133

Rating: 1

Arrived at 10:30am on a Sunday morning. Not a single seat available in the entire place. People just standing around while others sleep in the chairs. I walked around three times to find a spot and just kept physically bumping in to people. I walked out to go buy food elsewhere and to have some space. Very dissatisfied with this premium service.

Date: 2 months ago

Review №134

Rating: 5

Date: 2 months ago

Review №135

Rating: 5

Date: 2 months ago

Review №136

Rating: 4

Getting a bit too crowded. They need to have a separate section for adults only. Because if children under two are free, then be with the other screaming little darlings.

Date: 2 months ago

Review №137

Rating: 4

Better than Chase card s priority club but still have room to improve.

Date: 2 months ago

Review №138

Rating: 5

Date: 2 months ago

Review №139

Rating: 3

Too small. Couldn t get a seat!

Date: 2 months ago

Review №140

Rating: 4

Its always packed but enjoy my time there

Date: 2 months ago

Review №141

Rating: 5

Great service. Good variety of food items.

Date: 2 months ago

Review №142

Rating: 3

Lovely, but very crowded. Bar staff were either really great or a little persnickety.

Date: 2 months ago

Review №143

Rating: 4

Date: 2 months ago

Review №144

Rating: 4

Date: 2 months ago

Review №145

Rating: 5

Date: 2 months ago

Review №146

Rating: 5

Date: 2 months ago

Review №147

Rating: 1

The lounge itself is incredible, however the food SUCKS!! There are zero options for anything. The line is so long all the time and the wait is longer. The staff are great, but amex needs to step it up considering the annual fees. Very disappointing dinner buffet.

Date: 2 months ago

Review №148

Rating: 1

Bad and very disappointing experience with DFW Centurion Lounge. First there s a huge line to get in and then they charge you $30 for your kids under 18 which is ok if they have anything worthy. Barely any real good items except chicken and some salad. I ve been to other airport lounges and they have lot if variety available and you can actually say that your yearly fee is worth a while. But for DFW lounge is a total waste. Hated it!!!!

Date: 2 months ago

Review №149

Rating: 5

The Centurion Lounge at DFW Airport exceeded my expectations with its outstanding food selection and excellent bar service. As soon as I entered, I was greeted by a warm and inviting atmosphere that set the tone for a relaxing experience. The variety of food options available was impressive, catering to a range of tastes and dietary preferences. Whether youre in the mood for a hearty meal or lighter fare, theres something to satisfy every craving. The quality of the food was top-notch, showcasing fresh ingredients and skillful preparation. The bar service was equally impressive, with knowledgeable staff who were adept at mixing cocktails and recommending drinks based on personal preferences. The selection of beverages was extensive, featuring both classic favorites and innovative concoctions. The ambiance of the lounge was elegant yet comfortable, making it a perfect spot to unwind before a flight. The seating options were plentiful, and the lounge was well-maintained and clean throughout my visit. Overall, the Centurion Lounge at DFW Airport is a standout choice for travelers seeking a premium lounge experience. From the delicious food to the impeccable service, its clear that they prioritize guest satisfaction. I highly recommend stopping by if you have the opportunity its certainly a highlight of the airport experience.

Date: 2 months ago

Review №150

Rating: 1

ALWAYS FULL WITH A LONG LINE. Not what it used to be.

Date: 2 months ago

Review №151

Rating: 4

Date: 2 months ago

Review №152

Rating: 5

Classic Arizona - Formal dining and Hotel complete with piano bar and well mannered Staff and guests. Great for romance, big business and general plotting World Domination, or at least a great date.

Date: 2 months ago

Review №153

Rating: 4

Date: 2 months ago

Review №154

Rating: 2

Staff is friendly but this lounge is far from perfect. Multiple times the place has been filthy. Last time the bathroom door wouldn t lock and toilet paper was all over the ground. Food is bellow average compared to other lounges. Would highly recommend the capital one lounge. Superior food, nicer facilities at the capital one lounge.

Date: 2 months ago

Review №155

Rating: 5

One of the bigger Centurion lounges with kids play room.

Date: 2 months ago

Review №156

Rating: 5

Alway, it is a pleasure to be here

Date: 2 months ago

Review №157

Rating: 3

Its fine. Its an airport lounge but not nearly as nice as Seattle, Vegas or SFO. Food was good though.

Date: 2 months ago

Review №158

Rating: 1

The African american receptionist is always rude. She is not very hospitable. Capital one Venture lounge is better. I might need to switch.

Date: 2 months ago

Review №159

Rating: 5

Date: 2 months ago

Review №160

Rating: 5

Clean, good service.

Date: 2 months ago

Review №161

Rating: 2

Disappointing.

Date: 2 months ago

Review №162

Rating: 5

Date: 2 months ago

Review №163

Rating: 4

This is my new home airport, and I try to use the lounge every time. However, I wish the morning options were better as I often depart early. The lounge gets busy with long lines to get in during regular hours. I usually end up at a Delta lounge or The Club DFW with fewer people, leading to a better experience.

Date: 3 months ago

Review №164

Rating: 3

Really friendly staff and they are clearly working hard to make this a pleasant experience but the sheer volume of people makes it a fight to find a spot to sit.

Date: 3 months ago

Review №165

Rating: 2

I ve been an AMEX member since 1987. The Platinum fees rise yearly and now there is a guest charge. For that, one would expect more than an understaffed club, messy bathrooms, a poorly stocked food line with soup at room temperature. In contrast, I was in a Delta club in Atlanta last week. The complete opposite. Clean, well staffed with courteous employees from beginning to end. The food was fresh and hot. The Dallas Centurion is not close to worth the annual fee or guest fee. Better accommodations on the concourse.

Date: 3 months ago

Review №166

Rating: 5

Good service and place to wait calmly for your flight

Date: 3 months ago

Review №167

Rating: 1

Front desk refused to let me in despite husband having black card which I am authorized on. Not the proper procedures.

Date: 3 months ago

Review №168

Rating: 1

Less space and less variety of food and amenities

Date: 3 months ago

Review №169

Rating: 5

Date: 3 months ago

Review №170

Rating: 4

Regular

Date: 3 months ago

Review №171

Rating: 5

You don t have to travel often to get your moneys worth. When our flight s delayed or we have a few hours on a layover. We always walk out more refreshed and ready to tackle the rest of the trip.

Date: 3 months ago

Review №172

Rating: 1

May be the worst I have ever see at a larger airport. One centurion lounge for this huge airport?! The line to get in was wrapped around the corner! The wait must have been 30 mins to over an hour! We gave up and went back to gate c and found a regular restaurant. *TIP: get the Amex app to look up any lounge you want to go to and it will show if very busy or what the status is. 0 stars for this location!!!

Date: 3 months ago

Review №173

Rating: 2

If you are taking an early flight out of DFW and hoping to grab hot breakfast from the Centurion Lounge at DFW, dont!!! Youll be disappointed.. Even though the lounge opens up at 5:30AM, theres no real food to be seen until after 6:30AM. This should be included in opening hours notification... Disappointing!

Date: 3 months ago

Review №174

Rating: 4

Date: 3 months ago

Review №175

Rating: 1

Going back home, my family and I wanted to enjoy this Centurion Lounge. We were not allowed to enter because our flight was 3.5 hours away. They told us to wait outside. What is the purpose of having a premium costly card if employees cannot be flexible. The lounge was pretty empty. I am considering dropping my Platinum card and get a different premium card. Shame on you Amex for treating your good customers like that.

Date: 3 months ago

Review №176

Rating: 1

Always a horribly long wait. So disappointing

Date: 3 months ago

Review №177

Rating: 5

Delicious

Date: 3 months ago

Review №178

Rating: 5

Date: 3 months ago

Review №179

Rating: 5

Date: 3 months ago

Review №180

Rating: 1

When we got to the lounge, a big queue was already starting to form. It was necessary to send the line down the stairs because we were the last ones in line that were allowed to stay. Natasha, the front-desk employee, was visibly upset and unable to do her job of attending to the lounges paying members. She attempted to have the other employees send us down the stairs. She was uninterested in hearing my explanation of why we were instructed to remain upstairs. At this point, ten individuals had already left the lounge so Natasha should have let us in regardless. At last, a friendlier woman offered to provide a hand. Natasha, who was irate that the other kind woman was letting us go, gave me a vicious look the entire time.This individual should realize that her role is to assist the members and that customer service is not her calling. Management, please respond to my extreme dissatisfaction.

Date: 3 months ago

Review №181

Rating: 5

Terminal D is always a great time

Date: 3 months ago

Review №182

Rating: 1

This isnt rush hour! The line is like 30 minutes. They are so slow.

Date: 3 months ago

Review №183

Rating: 4

Great customer service. I wish the one in Houston could be like this one.

Date: 3 months ago

Review №184

Rating: 5

Friendly welcome and real Italian cuisine.

Date: 3 months ago

Review №185

Rating: 5

Great lounge to go to when youre waiting on your flight.

Date: 3 months ago

Review №186

Rating: 5

Its a small Centurion lounge, but they have a decent bar and good food. Unfortunately its often overflowing during prime times with 30-40 minute waits.

Date: 3 months ago

Review №187

Rating: 5

Date: 3 months ago

Review №188

Rating: 5

My favorite Amex Lounge

Date: 3 months ago

Review №189

Rating: 4

Very nice staff, they keep things clean and keep up during the busy times. Its pretty big but there is a continuous stream of people coming in & out. One side is nice and cool, the other side (past the restrooms) is 15 degrees warmer. Eek. Good food, decent selection.

Date: 3 months ago

Review №190

Rating: 5

Date: 3 months ago

Review №191

Rating: 1

This is getting ridiculous. There is a huge line every time I come here. Not a good experience and I think it s time to get out of AMEX Platinum

Date: 3 months ago

Review №192

Rating: 5

Date: 3 months ago

Review №193

Rating: 2

So mediocre. Almost warm food, messy, crowded. Disappointing like always from centurion.

Date: 3 months ago

Review №194

Rating: 5

Date: 3 months ago

Review №195

Rating: 3

Date: 3 months ago

Review №196

Rating: 5

Super friendly. Food was phenomenal

Date: 3 months ago

Review №197

Rating: 5

Date: 3 months ago

Review №198

Rating: 4

Date: 3 months ago

Review №199

Rating: 5

Date: 3 months ago

Review №200

Rating: 1

Sticky floors, dirty glasses, out of food. Yuck.

Date: 3 months ago