About the Company
rating: 4.3
We have been here since 1989, providing great food and cooking for the locals; and always looking to take it further. We are all foodies at heart and have been doing it since the early 1990s. We love to cook, and we love to put great food that's good for you on your plate. We only offer food from the 50 States that we live in. From our Iowa pork- to our Texas beef, and our Mississippi catfish. Here at the Prairie House we are really proud of that. We bring America and Texas to the plate.
Categories
- Barbecue restaurant
- Restaurant
- Steak house
Contact Information
Phone: +1 940-440-9760
Website: http://www.phtexas.com/
Address: 10001 US-380, Cross Roads, TX 76227, United States
- Sunday: 10 AM–9 PM
- Monday: 11 AM–9 PM
- Tuesday: 11 AM–9 PM
- Wednesday: 11 AM–9 PM
- Thursday: 11 AM–9 PM
- Friday: 11 AM–10 PM
- Saturday: 10 AM–10 PM
Photos
Reviews
Review №1
Rating: 5
Date: 6 days ago
Review №2
Rating: 4
First trip (just moved to area today) was pleasantly surprised. No wait, server was great. Looks like a local place to come hang out!
Date: a week ago
Review №3
Rating: 5
Never had bad food here. Not only is it tasty but the atmosphere has a fun western cabin vibe.
Date: a week ago
Review №4
Rating: 5
A great place for barbecue and more near Cross Roads, Texas. Country-style atmosphere, super tasty brisket, delicate and tender, casadilla, tacos with Mahi Mahi - all this is worth taking blindly :) great dinner
Date: a week ago
Review №5
Rating: 5
Great place! The BBQ was very good and well priced, actually cheap for Texas. I got the Texas Two Step with brisket and the spicy sausage. The brisket was moist and plentiful and the sausage had just enough heat to burn but not too much to make it overpowering.
Date: a week ago
Review №6
Rating: 5
The food is always on point! My husband and I usually go for the salmon, brisket, or prairie chicken. They are so delicious and the choice of sides are all yummy as well. We really love the atmosphere as it is so rustic and cozy. They have a nice selection of draft beers, several wines and cocktails to choose from. We love this place and will make it a regular rotation of our restaurants to choose from!
Date: a week ago
Review №7
Rating: 5
Date: 2 weeks ago
Review №8
Rating: 4
Date: 2 weeks ago
Review №9
Rating: 5
Date: 2 weeks ago
Review №10
Rating: 1
The price of food has gone up nearly 100% forcing patrons to have to reduce meal sizes or share. Prairie Houses response: A surcharge for meal sharing. Who thinks this up? Good bye Prairie House from a faithful patron of over 20 years Food : 1/5
Date: 2 weeks ago
Review №11
Rating: 3
The visit was ok. Setted quickly. Took a while for a server to come to our table. Menu is not customizable, rather rigid. Limted brunch options. Both our orders were wrong but we were too hungry to wait for it to be fixed. Husband said his omelet was flavorful. I ordered a side of the banditos, disappointed had no cheese [cooked out] I hope it wasnt lunch meat chicken wrapped around the jalapeño [looked like it]. No need to return to this restaurant. Parking: Location is on a corner. Was a bit difficult to get out and into traffic with road construction Wheelchair accessibility: Has handicapped parking with ramp by door. Aisles are wide. Restrooms clean and handicaped stall. Door wasnt automatic but not heavy.
Date: 3 weeks ago
Review №12
Rating: 5
WOW what a treat! Stopped in while out on a delivery. The outside is welcoming and clean, when i walked in i was greeted with smiles and the look of glad your here!!! That is something missing in most of restaurants today! This restaurant is precious and comfy! Customer service is TOP NOTCH!!! The mashed potatoes were so good it brought tears to my eyes mannnnn now thats how you do mashed potatoes folks!!! So glad i stopped in! I will DEFINITELY be back when I m out in this area! Thank you all for being a wonderful example of what a REAL restaurant should be like. Keep up the amazing work
Date: 3 weeks ago
Review №13
Rating: 5
Best place Ever.
Date: 3 weeks ago
Review №14
Rating: 4
Date: 3 weeks ago
Review №15
Rating: 5
Burn ends are the best!
Date: 4 weeks ago
Review №16
Rating: 4
Date: a month ago
Review №17
Rating: 4
Date: a month ago
Review №18
Rating: 5
Visiting Aubery, TX ,this charming town for the first time was made truly unforgettable by our dining experience at Prairie House. After a four-and-a-half-hour drive, we were welcomed by Brittney G , who went above and beyond to make us feel at home. She led us to a private room where we were treated to an array of delicious appetizers and an abundant feast that exceeded all expectations. The hospitality and care we received made every mile worth it.
Date: a month ago
Review №19
Rating: 4
Service was ok, food ok ad well.
Date: a month ago
Review №20
Rating: 5
If you go in during the week and sit on the east bar, Michelle will take care of you. She always will greet you by name and is just very pleasant all the time. Food is above average.
Date: a month ago
Review №21
Rating: 5
Date: a month ago
Review №22
Rating: 5
Date: a month ago
Review №23
Rating: 5
Amber and Emma are Superior servers because I taught them to love God and Honor Him for All of His Blessings. The food is excellent especially at 11 am 7 days a week! Ive eaten here for 13 years and still Love it! Mickie is the Best manager for sure.
Date: a month ago
Review №24
Rating: 5
Friendly, Great Food and Atmosphere.
Date: a month ago
Review №25
Rating: 5
Date: a month ago
Review №26
Rating: 5
Great food and overall a very enjoyable experience
Date: a month ago
Review №27
Rating: 4
Food was great! The only thing I didn t like some items that are online were not available at this location. But I did have the brisket and it very good. Service was on top of drinks and checked on us about every 5-10 min
Date: a month ago
Review №28
Rating: 5
Date: a month ago
Review №29
Rating: 5
Very good, lunch was yummy, good size portion
Date: a month ago
Review №30
Rating: 5
Very good food and service
Date: a month ago
Review №31
Rating: 5
Food is always good ole down home cookin!
Date: a month ago
Review №32
Rating: 5
Date: a month ago
Review №33
Rating: 3
Service was great, but food was average. Too many other great places to go to that taste a lot better, food is hotter, at the same price.
Date: a month ago
Review №34
Rating: 5
Great tea and the chicken sandwich was very good.
Date: a month ago
Review №35
Rating: 3
My chicken fry steak Had to much gristle Could not eat it. They need to buy better meat
Date: a month ago
Review №36
Rating: 3
I have heard about this place since moving into the area. Finally tried it and wasnt that impressed. Service was good but the food wasnt that impressive. We ordered the brisket queso as an appetizer and it was just ok. It was very bland. We split the chicken fried steak which came out over cooked. It was definitely left in the fryers too long. The mashed potatoes were good but the okra was also over cooked. It wasnt horrible and I probably will go back to try something else but I was not really impressed. I do not recommend the chicken fried steak. Definitely not the what Ive heard from others but not the worst meal Ive ever had.
Date: a month ago
Review №37
Rating: 5
Nice Cold
Date: a month ago
Review №38
Rating: 4
The food is always good. The construction around the place makes it hard to get to during traffic time, but well worth the effort.
Date: 2 months ago
Review №39
Rating: 3
The food is incredibly meh, and the service is lacking. I feel like for the quality of food they have along with their pricing you would be better off going somewhere else.
Date: 2 months ago
Review №40
Rating: 5
Maybe I was just really hungry, but everything I had was delicious! Brisket had good flavor, the server was very kind, and mac and cheese was a hit with the kids (and adults!). Great place to stop for lunch
Date: 2 months ago
Review №41
Rating: 4
Date: 2 months ago
Review №42
Rating: 5
Date: 2 months ago
Review №43
Rating: 5
Great service. Great atmosphere.
Date: 2 months ago
Review №44
Rating: 1
I did a to go pickup order online, which was quite easy. The issue is the service, the service ensures I will never return and will advise any who asks not to go here. The pickup directions advise you to pick up your order from the left side of the bar. Once I got to the left side of the bar, the bartender (young blonde woman) was extremely rude. She advised me, quite rudely, that I was at the wrong bar and pointed for me to go to the other bar through a door. I get to the other bar, no employees are there and after about 5 mins of waiting, I m advised by customers that that was a private wedding party event in that room. So, I see what looks like the kitchen, so I wait but no one ever exits. It s now been over 10 mins of me wandering around. I end up reluctantly going back to the bar with the rude bartender, I find another worker and advised her of the issue. She advises me she will go find out about my order so I m standing at the bar waiting and the rude bartender, as though my presence is bothering her, advises me to leave from that area ( the bar) and for me to follow where the woman who said she d help me went, it was very embarrassing and It s very clear the bartender does not want me in there, which is insane. Finally, after all the waiting and wandering around, I m advised my food was at the front of the place where no one was working. I have never been treated and embarrassed this way at a business, and that was the meanest bartender I have ever dealt with. I felt uncomfortable the entire time I was there and felt very unwelcome at this establishment. I will never go here again and will advise others not to patronize this establishment.
Date: 2 months ago
Review №45
Rating: 4
I ordered an alcoholic drink but didn t get it until my food was brought. The manager made up for it though. I still plan on going back. The food was really good! I know everyone has off days so I don t base everything off of first impressions. Parking: It was lunchtime so there was plenty of parking
Date: 2 months ago
Review №46
Rating: 5
Date: 2 months ago
Review №47
Rating: 1
From start to finish the experience was horrific! The appetizers were cold and the ranch tasted like it was soured and watered down. The brisket queso was watery and had no flavor. Then the meals came ! The chicken was rubbery and smelled weird. The steak was dry and seemed all you could taste was smoke like it was drowned in liquid smoke seasoning! The corn had no moisture at all and was cold! The chicken fried steaks were over fried and tasted burnt! The okra which we asked to be extra crispy was indeed not even warm which leads me to believe NOTHING AT ALL was fresh! I feel like we were served LEFT OVERS or PRW-MADE AND REWARMED food! How you stay in business is beyond my comprehension! We spent ALOT of money and yes we told our server ASH. And he could care less. Also you need to do some major cleaning as there was dust covering all the decorations the white duck in the corner is practically grey now! DO BETTER!
Date: 2 months ago
Review №48
Rating: 5
Good food. Good service. Nice armosphere, but too cold
Date: 2 months ago
Review №49
Rating: 2
We ordered the BBQ brisket and burnt ends. The meat was extremely dry and lacked any sort of flavor. Would definitely not order again and was very disappointed as weve been trying to find good BBQ around the area.
Date: 2 months ago
Review №50
Rating: 2
We were in town and excited to eat at Prairie House based on previous experiences. However, it was a big disappointment except for our waitress, Brittney G. I ordered the catfish, side salad, and green beans. The catfish tasted dirty. The side salad was fine, but the ranch dressing was watered down and didnt have much flavor. The green beans didnt have any flavor, probably because they were wilted (cooked too long). My husband had the chicken fried steak and mashed potatoes. He enjoyed his food. Then there was the atmosphere that was uncomfortable. A waitress (not Brittany) came over to me asking what type of car I drove. No introduction or reasoning, just what type of car do you drive. I was taken aback but answered anyway. Then she questioned me, you dont drive a Range Rover?. I replied, No, I dont, I drive a truck. Really! Anyway, she then went to the hostess stand talked with some others then went to another table and did the same thing but explained why she was asking. It was all so strange, but we soon learned it was because a Range Rover was involved in an accident in the parking lot. Needless to say, that set the tone for our dining experience, all before we even got our meal. Then a family came up to the hostess stand to complain about being harassed by another table. One woman was crying, another wasnt satisfied with how the hostess responded so she walked around looking for someone else to address the issue. All of this was going on right in front of us (we sat in the bar at a table right at the entrance). No one took the family to the side to try to deal with the issue. It was a very uncomfortable dining experience on top of the food not being good. We didnt hear or see a manager. The only people that stopped by our table were the two waitresses. The manager should have been checking on tables as common practice. I want to be clear, Brittany, did a great job serving us. She was prompt with taking our order, making sure everything came out correctly, and checking on us throughout the meal. She wasnt aware, as far as I know, that the other waitress had come up to the table regarding the car.
Date: 2 months ago
Review №51
Rating: 5
Date: 2 months ago
Review №52
Rating: 5
Date: 2 months ago
Review №53
Rating: 5
I was in the area and stopped by because I thought this was a BBQ restaurant. Its not, to my surprise; actually, its more than that. Its a little bit of everything Texas in a menu. Steaks, Tex-Mex, TX BBQ. I twinkled at the bluebonnet cocktail - so pretty! I ordered my two favorite brisket dishes and the kitchen delivered no disappointment. Muy contento. Ill be coming back.
Date: 2 months ago
Review №54
Rating: 1
I got burned ends and 2 pounds of brisket. I asked for moist and I got 2lbs of not so fresh brisket. Not worth the money when I can make a better brisket
Date: 2 months ago
Review №55
Rating: 5
Date: 2 months ago
Review №56
Rating: 4
Date: 2 months ago
Review №57
Rating: 5
Date: 2 months ago
Review №58
Rating: 5
Good Food! Great Service! Cool Atmosphere! Will definitely be back!
Date: 2 months ago
Review №59
Rating: 5
Amazing BBQ. Kind of expensive but worth it. Their BBQ sausage is the best I have ever had. Try the jalapeño cheddar sausage!
Date: 2 months ago
Review №60
Rating: 5
We had a party of 7 food and service was great. Everyone had plenty to eat
Date: 2 months ago
Review №61
Rating: 5
Great steak. Super flavorful.
Date: 2 months ago
Review №62
Rating: 4
The bartender was our waitress and she neglected to refill drinks for long periods of time. Ordered the wrong side as well. Food has been better at dinner time. Def not going back for lunch.
Date: 2 months ago
Review №63
Rating: 4
Good food slow slow service
Date: 2 months ago
Review №64
Rating: 5
Great service and fantastic food
Date: 2 months ago
Review №65
Rating: 3
Wasnt overly impressed with anything here sadly.....looks to have some potential . Maybe it was the time we went....an hour to close. Either way I doubt Ill give em another chance.
Date: 2 months ago
Review №66
Rating: 5
Date: 3 months ago
Review №67
Rating: 3
Date: 3 months ago
Review №68
Rating: 5
Date: 3 months ago
Review №69
Rating: 3
Date: 3 months ago
Review №70
Rating: 5
Date: 3 months ago
Review №71
Rating: 5
Had the best waiter tonight hes on top of it guys ask for Noah hes awesome and he fast and takes good care of you!!
Date: 3 months ago
Review №72
Rating: 5
Date: 3 months ago
Review №73
Rating: 4
Had A Wonderful Lunch there and Celebrated Moms 84th Birthday.
Date: 3 months ago
Review №74
Rating: 4
No longer do quail but there food is delicious sure wished they still did quail.
Date: 3 months ago
Review №75
Rating: 4
Mostly great customer service. I genuinely don t care for American food but I ve been here with family multiple times and the quality of everything I ve ordered or tried has been high quality for sure. The barbecue sandwich was outstanding. It s a little bit more expensive than I want to spend on this food genre but if American food is your thing you ll be very pleased with this place. And the decoration is a very cool western style.
Date: 3 months ago
Review №76
Rating: 5
Best tasting BBQ I have had in a very long time. Brisket was falling apart and the BBQ chicken was perfect. The potato salad and beans were amazing!!!! We will definitely visit again.
Date: 3 months ago
Review №77
Rating: 5
Date: 3 months ago
Review №78
Rating: 5
Date: 3 months ago
Review №79
Rating: 5
Date: 3 months ago
Review №80
Rating: 4
Good food at a affordable price
Date: 3 months ago
Review №81
Rating: 5
Date: 3 months ago
Review №82
Rating: 5
Great food, and try to catch some live music out back on the weekends.
Date: 3 months ago
Review №83
Rating: 5
I love the history of the building, the food,service,you name it! The atmosphere in the building is really neat, with old farm equipment and cool lighting!
Date: 3 months ago
Review №84
Rating: 5
The food has been excellent here every time I have been. Try the banditos.
Date: 3 months ago
Review №85
Rating: 5
We went for our teaching team lunch. It was really good. Got have my chicken fry!! Lol
Date: 3 months ago
Review №86
Rating: 1
I recently visited Prairie House, a place I fondly remember from my childhood in the early 2000s when the food was incredibly good. Unfortunately, my recent experience was a major disappointment on multiple fronts. First, the food quality has significantly declined. The dishes were not tasty at all, lacking the flavors and quality I once enjoyed. To add insult to injury, the prices were outrageously high for such mediocre fare, making the entire meal feel like a waste of money. The service was equally disheartening. When we entered, there was no one at the front to greet us. We waited around for 15 minutes until someone finally appeared to seat us. The waitstaff seemed uninterested and disengaged. Our waiter, in particular, gave off the impression that he did not want to be there, which further dampened the dining experience. Overall, Prairie House has lost its charm and quality. The combination of tasteless, overpriced food and poor service has left me with a sour taste in my mouth. I hope they can make improvements, but as it stands, I wont be returning anytime soon.
Date: 3 months ago
Review №87
Rating: 5
Weve been in Little Elm for a year and always wanted to try, wish we hadnt waited so long Excellent food and service! Food
Date: 3 months ago
Review №88
Rating: 4
Date: 4 months ago
Review №89
Rating: 5
The food, large portionsand service were both great. I wish there was one closer to Balch Springs. I will still make the trip there for a special occasion. It is worth it. Dietary restrictions: Food seasoned good but not overly salted.
Date: 4 months ago
Review №90
Rating: 5
Good customer service and the food is delicious. I had the chicken fried steak hash brown and egg with a biscuit opposed to a toast. The waffles are good too they are thick so if you prefer your waffles not too thick be sure to let them know in advance. Definitely worth a visit. Food
Date: 4 months ago
Review №91
Rating: 5
Overall: Excellent!
Date: 4 months ago
Review №92
Rating: 5
But bring a sweater or light jacket...its cold. BBQ brisket was overdone. But had a really good flavor. Ribs were fall off the bone. Chicken fried steak was good!
Date: 4 months ago
Review №93
Rating: 4
2024: Sadly this is one of those places where quality and variety have not comeback post Covid. Sad because it has nice people and a decent atmosphere. Food presentation and taste are just gone. My favorite item wad deleted from menu too quail skewers. 2021: My wife and I eat here at least once every 90 days. Wish they had a little more variety, but food always tastes good.
Date: 4 months ago
Review №94
Rating: 4
Enjoyed my lunch here. The barbecue was soo good, I should get a take out next time:)
Date: 4 months ago
Review №95
Rating: 4
Date: 4 months ago
Review №96
Rating: 5
Date: 4 months ago
Review №97
Rating: 4
Great place for great food! We had pulled pork sandwich- chicken fried chicken- 3 meet bbq plate. ( brisket- ribs-pulled pork. The cfc was excellent & the lunch special which was a plus! The brisket was a little dry, but everything else was excellent. They also have live music on the weekends.
Date: 4 months ago
Review №98
Rating: 5
Really good food. The BBQ is good and breakfast too..
Date: 4 months ago
Review №99
Rating: 5
Date: 4 months ago
Review №100
Rating: 4
Date: 4 months ago
Review №101
Rating: 1
Im not exaggerating when I say I stopped at the CVS across the street after, so I could grab a snack to get the taste out of my mouth and erase this meal from my memory. To start, I was there quite a while before being greeted. The dirty martini I ordered - I swear they used lemon flavored vodka. I just choked it down before the meal got there, so I could move on. No big deal. But then the meal came. I got a Cobb salad with no tomatoes and added burnt ends. There were tomatoes. The burnt ends were definitely reheated and potentially pretty old. Then, once I started prepping my salad and stirring it, a fly crawled out from the center of the salad. It was still alive, but its wings were too saturated to fly away. The drink was awful, the salad was awful. This is the last bad experience we will have here. It has gone severely downhill since covid, unfortunately.
Date: 4 months ago
Review №102
Rating: 5
Theyve changed their menu to a condensed version. They got rid of my favorite dinner item unfortunately.
Date: 4 months ago
Review №103
Rating: 5
Date: 4 months ago
Review №104
Rating: 5
Date: 4 months ago
Review №105
Rating: 5
Great place to celebrate. They comfortably served 25 guests at our College Graduate s Dinner Party. Excellent Food and Service. Parking: Handicap Spaces Available.
Date: 4 months ago
Review №106
Rating: 5
Date: 4 months ago
Review №107
Rating: 5
Have to try the bandidos if you go
Date: 4 months ago
Review №108
Rating: 5
Solid place. Exactly what you expect and done well.
Date: 4 months ago
Review №109
Rating: 5
Good food + Good Service!
Date: 4 months ago
Review №110
Rating: 5
Clean, friendly good place Just greasy but ant all food out to eat yall did that Food
Date: 4 months ago
Review №111
Rating: 4
Food was really good. It was to bad they where short staffed at the time.
Date: 5 months ago
Review №112
Rating: 5
Date: 5 months ago
Review №113
Rating: 5
Great food, great service
Date: 5 months ago
Review №114
Rating: 5
This restaurant is very special, its decoration is all Country and the staff also dresses appropriately for the restaurant. The very Texan food is excellent and its flavor is very good, a place to share with your loved ones. I loved it.
Date: 5 months ago
Review №115
Rating: 5
We are new to the area and have been here twice already. It does not disappoint. We love the friendly staff, the atmosphere, and the amazing food. We have not made it to their live music yet, or their brunch, but definitely plan to.
Date: 5 months ago
Review №116
Rating: 5
Date: 5 months ago
Review №117
Rating: 5
Its the prairie House :) ... wait staff and management are usually on point, kitchen can get backed up occasionally but overall this is a great spot for dinner and drinks.
Date: 5 months ago
Review №118
Rating: 5
Date: 5 months ago
Review №119
Rating: 2
Let me start by saying we visited tonight on a Saturday night. It was not busy by any stretch. It was so not busy the young men seem to be playing a dice game at the bar. My wife and I ordered Frozen Jack & Coke (delicious) and a ranch water (very good). Our server was a nice guy and had a good mix of attention and good attitude. Now on to the food. The white Mac and cheese was a bit soupy and cold which was unfortunate because the flavor wasnt bad. My wife said her chicken fried chicken was no big deal but met reasonable expectations. I had the house speciality $28 Ribeye steak. This was a waste of $30 for this steak. It was very fatty and chewy. Maybe the kitchen isnt use to cooking a steak to medium temp but this was a horrible steak. I had to do the sneak and spit (into a napkin). Overall the bill came out to $75 for mostly ok food and good drinks. Maybe it was a bad night. Try it at your discretion, dont say I didnt tell you. We wont be back.
Date: 5 months ago
Review №120
Rating: 5
Found this place by chance but what a wonderful find! From the decor to the wait staff we felt very welcome and comfortable. The waiter was attentive yet not overbearing.. the food was pleasantly Delicious and worth every cent. Definitely recommend.
Date: 5 months ago
Review №121
Rating: 4
The food was good. Small selection main course food. Lots if good sides. The restaurant was super cold even though the outside weather was perfect. The part of the restaurant they sat us in was ok. I did look around and noticed there was a ton of space in a neat outside area that was closed. Im sure the live music and outside area is fun. I liked all the old tractors and appliances. I would recommend this restaurant. The price was good for what they have.
Date: 5 months ago
Review №122
Rating: 3
Date: 5 months ago
Review №123
Rating: 5
Date: 5 months ago
Review №124
Rating: 5
Date: 5 months ago
Review №125
Rating: 5
Food and service were outstanding!!
Date: 5 months ago
Review №126
Rating: 3
I ordered a grilled cheese but in reality, they gave me some chicken tenders. Kid-friendliness: Chicken wings/grilled cheese
Date: 5 months ago
Review №127
Rating: 5
Azra is an exceptional bartender and wonderful to customers. I like Prairie House in general, but she improves the experience.
Date: 5 months ago
Review №128
Rating: 1
Date: 5 months ago
Review №129
Rating: 5
Date: 5 months ago
Review №130
Rating: 5
12 oz ribeye melts in your mouth. Veggies on a stick perfectly cooked. The bbq sampler as appetizer was perfectly proportioned and delicious.. My favorite was the berry cobbler. My husband loved the ice draft beer the big plate of cowboy beans. Service was ok but they are young kids . We travel all over Texas this is a definite stop next time we come through these parts! The food is amazingly cooked well worth the money. I give this place an A+ Just wish I knew where to buy those cowboy plates. Stoping again for eats!
Date: 5 months ago
Review №131
Rating: 5
We had Prairie House cater our sports banquet. They were super friendly, on time -and efficient!! The food was amazing. They even accommodated a vegan option! Truly fantastic service! I highly recommend for your next event!! Vegetarian options: They provided veggie-skewers and a super large salad with lots of vegetables! The veggie-skewer looked and smelled amazing!!!
Date: 5 months ago
Review №132
Rating: 5
Date: 5 months ago
Review №133
Rating: 2
Title: Beware of Dishonest Staff and Unauthorized Charges at Prairie House Sunday, April 7, 2024 I recently dined at the Prairie House restaurant in Crossroads, Texas and had a very disappointing experience that I feel others should be aware of. My original order total, including a tip, came out to a specific amount that I paid. However, when I checked my bank statement, there was an additional unauthorized charge. I called the restaurant and spoke with the manager, Deana, about this fraudulent charge. Instead of taking responsibility and apologizing, the manager tried to claim that I had actually left a different tip amount, which was not the case as I had the original receipt. Despite my insistence, the manager did not apologize and simply said she would refund the additional unauthorized charge. Its clear the people they are hiring as servers at this restaurant are not honest or truthful. This unauthorized charge was a fraudulent act, and the managers dismissive response was unacceptable. She seemed more intent on defending the server than taking the issue seriously. I would strongly caution anyone dining at the Prairie House to pay very close attention to their receipts and bank statements afterwards. Better yet, I would recommend paying with cash to avoid any potential issues with dishonest staff adding unauthorized charges. This experience has left me with no confidence in the integrity of the employees at this establishment. I will not be returning to the Prairie House, and I would advise others to avoid dining there as well, unless significant improvements are made in their hiring practices and customer service. Customers should not have to worry about being victims of fraud when eating at a restaurant. #PoorCustomerService #UnauthorizedCharges #DishonestStaff #FraudulentTipping
Date: 5 months ago
Review №134
Rating: 3
I would get five stars for service but there wasnt enough bartenders. Had to wait 45 minutes in line to get a drink. Outdoor venue is fun, the bartenders were terrific, just not enough of them. They were overworked
Date: 5 months ago
Review №135
Rating: 5
Date: 5 months ago
Review №136
Rating: 5
The food was amazing! Prompt service and my waitress, Journey, was amazing! Very attentive and made sure me and my family were taken care of during our whole meal!
Date: 6 months ago
Review №137
Rating: 5
Always a toss up between the Burger and Chicken Fried Steak. - love em both!
Date: 6 months ago
Review №138
Rating: 5
Weve recently had a great dining experience at Prairie House. This family friendly place has been a go-to for years. The BBQ was delicious and service by Journey was perfect! Food
Date: 6 months ago
Review №139
Rating: 5
My food was delicious and I had excellent customer service from Journey. It was a good time.
Date: 6 months ago
Review №140
Rating: 5
Food was really good and i loved the rustic vibe of the restaurant. Our server was Journey and she took excellent care of us, great service!
Date: 6 months ago
Review №141
Rating: 5
I had Alyssa and she was amazing. She was super nice to us. The food was pretty good, I got the Mahi Mahi Tacos and the tortillas were hot and fresh. The chipotle mayo was really good it added good texture to the tacos. Overall 10/10
Date: 6 months ago
Review №142
Rating: 5
My server Journey was AMAZING! She made this such a wonderful experience! My husband and I can t wait to come back!
Date: 6 months ago
Review №143
Rating: 5
Had an amazing time here! My server Journey was sweet and took really good care of my table!
Date: 6 months ago
Review №144
Rating: 5
I had an amazing time! The staff was attentive, especially Journey who I would go back and visit again.
Date: 6 months ago
Review №145
Rating: 5
We came in on a Saturday night and it was very busy. Our food was delicious. My steak was perfect! It was cooked exactly the way that I requested. We loved our server, Journey. She was quite busy, but was she very attentive and such a delight. We will definitely return.
Date: 6 months ago
Review №146
Rating: 5
Really enjoyed coming here! Fun, casual spot to grab some good BBQ with friends. Journey provided great service and some tasty food recommendations!
Date: 6 months ago
Review №147
Rating: 5
Vibes here are great. Journey was an amazing server and such a help with recommendations. Great place to try if you haven t!
Date: 6 months ago
Review №148
Rating: 5
wow my server was AWESOME!! such a sweet soul! i was having a bad day and wanted to treat myself to some dinner just to receive the sweetest server, Journey! she made my day go from a 1 to a 10 3 stars for food: 5 stars for journey:
Date: 6 months ago
Review №149
Rating: 5
Had a great time at Prairie House! Not only was the food great but I will be back just to have Journey as my waitress again!
Date: 6 months ago
Review №150
Rating: 5
Journey provided amazing service
Date: 6 months ago
Review №151
Rating: 5
Loved having Journey as my server! She was so nice and polite!
Date: 6 months ago
Review №152
Rating: 4
Great little spot for dinner when the whole family is hungry. Our waitress Journey was attentive and friendly.
Date: 6 months ago
Review №153
Rating: 5
We mainly do take out and we always enjoy the home cooked meal with our special requests. The staff is always accommodating and friendly, and they haven t missed anything in our orders, which is a big plus these days!
Date: 6 months ago
Review №154
Rating: 5
The Service was Great the Food was Amazing and the Service at the Bar and our Bartender Kristen Garcia Was on point and very Attentive. We will definitely be coming back for More Margaritas
Date: 6 months ago
Review №155
Rating: 5
Customer service was top notch!! Alyssa was an amazing waitress, friendly, and attentive. Great menu options as well. Amazing atmosphere. I love coming here with friends and family.
Date: 6 months ago
Review №156
Rating: 5
Alyssa was our waitress and she was amazing. I have never had amazing service like that before. If you go definitely ask for Alyssa
Date: 6 months ago
Review №157
Rating: 5
Great service! Journey was sweet and very attentive! We will be back!
Date: 6 months ago
Review №158
Rating: 5
My family loves eating here! Alyssa did an amazing job at serving us as well!
Date: 6 months ago
Review №159
Rating: 5
Promote Alyssa immediately. Service was impeccable and hospitality is unmatched. Definetley deserves a raise.
Date: 6 months ago
Review №160
Rating: 5
Amber and Emma are two of the best here! Definitely ask for them!
Date: 6 months ago
Review №161
Rating: 5
I loved the food and atmosphere! Our waitress Amber was phenomenal..so sweet and attentive! I will definitely be back!!!
Date: 6 months ago
Review №162
Rating: 5
food is always amazing and service is 100% our server was Amber and she was absolutely perfect couldn t have been more satisfied.
Date: 6 months ago
Review №163
Rating: 5
My husband and I love this place. We eat here usually 2 times a week. Food is great and service even better. Always ask for Amber! Or if you re in the bar get Emma! Neither will disappoint.
Date: 6 months ago
Review №164
Rating: 5
Amber was amazing she was always on top of things and was great at making sure we were well taken care of.
Date: 6 months ago
Review №165
Rating: 5
Amber was our server tonight and I told her I wanted fresh grass fed steak and she said she went out and found a cow and butchered it herself. It was the best most tender steak I ever had! Definitely coming back and asking for Amber!!!
Date: 6 months ago
Review №166
Rating: 5
Steak was delicious and cooked exactly how I asked. Music was also very nice. Our server, Emma, was very sweet and very attentive. She constantly was checking up on our table and made sure we were tended to. Overall a very pleasant experience, will definitely be coming back for other special occasions.
Date: 6 months ago
Review №167
Rating: 5
Emma my server always takes such great care of me and my guests. She always has a smile on her face and she s very knowledgeable of the menu.
Date: 6 months ago
Review №168
Rating: 5
Love this place and food is great! Emma was our server she was amazing. 10/10 will be back!
Date: 6 months ago
Review №169
Rating: 5
Amber was amazing! She took care of us and made sure we were happy while we ate. She is very sweet, personable, and has a great attitude about her. Would definitely come here again to be in her section.
Date: 6 months ago
Review №170
Rating: 5
Great place to eat! Love the open bar and amazing service. Emma gave us the best experience we ve had in a long time when dining out!! Her attitude made our experience amazing! We really love coming here for drinks and good food! If yall haven t tried it out yet, I highly recommend!! And ask for Emma Q!
Date: 6 months ago
Review №171
Rating: 5
Great food, great service. Tessa is an amazing manager she came and asked if everything was okay. She made us feel welcomed.
Date: 6 months ago
Review №172
Rating: 4
Date: 6 months ago
Review №173
Rating: 1
This restaurant doesn t respect law enforcement officers for a food discount Or military as well I will never eat there again Pretty sad for our law enforcement officers And military do for our country
Date: 6 months ago
Review №174
Rating: 5
Date: 6 months ago
Review №175
Rating: 5
My name is Debbie, we had the kindest waitress at PH on 380 in Crossroads,Tx. Her name is Jennifer. She had such pleasant demeanor, smiling, and checking on us. Very accommodating! So nice to meet a such a pleasant young woman. World needs more people like her. Thank you!
Date: 6 months ago
Review №176
Rating: 5
The best chicken fried steak Ive ever had! Management and employees were very attentive and kind.
Date: 6 months ago
Review №177
Rating: 5
Noah and Emma are my absolute favorite servers. The Service is always wonderful. I now come once a week to see them.
Date: 6 months ago
Review №178
Rating: 3
We returned to this restaurant after many years because we remembered how good it was. We drove 30 minutes to eat lunch. Unfortunately, it wasnt worth the trip. I ordered the lunch special of barbecue chicken and brisket. The chicken was a small chunk of meat that had an unpleasant aftertaste. The brisket was dry and hard like it was left over the day before. My wife ordered the catfish. One fillet was undercooked and still raw inside. The cornbread was rubbery and hard to pull apart. Theres a lot of room for improvement.
Date: 6 months ago
Review №179
Rating: 5
Kiernan is an amazing representative for Prairie House restaurant. She is very attentative with super fun wit. We very much enjoyed out time and out food.
Date: 6 months ago
Review №180
Rating: 5
Alyssa was an amazing server. I definitely will go back.
Date: 6 months ago
Review №181
Rating: 5
We decided to go here for dinner a few days ago. We were greeted by a few happy employees upon walking in. We sat down fairly quickly for being a party of 10 and was extremely thankful to have had the kindest, most attentive server, Alyssa. She was patient with our littles and overall she surpassed all expectations we have ever had when going out to eat as a big family. Thank you for making our experience a great one!
Date: 6 months ago
Review №182
Rating: 5
My husband and I had a great first experience at prairie house. Emma was our waitress and she exceeded our expectations, we will definitely be going back and requesting Emma to be our waitress, she is such a lovely young lady. The food was great as well.
Date: 6 months ago
Review №183
Rating: 5
Emma did an excellent job serving my family. Amazing service and food! I highly recommend this restaurant and the server!
Date: 6 months ago
Review №184
Rating: 5
Great food, reasonably priced, our server Alyssa is the best ever!!!
Date: 6 months ago
Review №185
Rating: 5
Had the pleasure of having Alyssa as our server and she went above and beyond, well definitely be asking for her from now on!!
Date: 6 months ago
Review №186
Rating: 5
Alyssa is a great server, never had to ask for anything because she got it first try. I love coming to visit Alyssa at work.
Date: 6 months ago
Review №187
Rating: 5
Very good. Cant wait to go back.
Date: 6 months ago
Review №188
Rating: 5
Good food, good service! Alyssa is great.
Date: 6 months ago
Review №189
Rating: 5
we enjoy dining at the Prairie house on crossroads The food was very delicious. . Kristen was very good at serving our cocktailsvery professional.she was very professional and very friendly we would visit again thank you thank you Food
Date: 6 months ago
Review №190
Rating: 5
The food was great! The bartender Emma was nice and quick.
Date: 6 months ago
Review №191
Rating: 5
My server was Emma, she was quick and efficient and was very welcoming from the start. The food was amazing and hot when served. Will definitely be going back.
Date: 6 months ago
Review №192
Rating: 5
Oh my goodness this place has always been grade A. Emma is a great server, never had to ask for a refill. The chicken fried steak was absolutely amazing
Date: 6 months ago
Review №193
Rating: 5
I love this place! Great vibes! Their barbecue is next level! I recommend the Bartender Kristen! Shes very attentive and makes her drinks very well. I enjoyed the crown and Coke and it was the perfect ratio and tasted so good! Ill definitely be back!
Date: 6 months ago
Review №194
Rating: 5
Went there and had the Banditos and they are absolutely to die for! Kristen is such an amazing bartender. If youre looking for a skilled bartender who can craft unique and tasty drinks, Kristen is your go-to girl! She made me a Texas Bluebonnet and it was love at first sip - the perfect blend of flavors, not too sweet or too sour. Plus, her dedication to providing excellent service makes her stand out from the rest.
Date: 6 months ago
Review №195
Rating: 5
Indulge in the savory flavors of chicken fried steak at this remarkable eatery, where they have perfected the classic dish and taken it to a whole new level. Pair your meal with their unique twist on Frozen Jack and Coke! Its like a party in your mouth! Make sure to sit at the bar and ask for Kristen. Highly recommend this place and this bartender!
Date: 6 months ago
Review №196
Rating: 5
This is one of our favorite places to eat.
Date: 6 months ago
Review №197
Rating: 5
Great place for some catfish and a stiff drink, Kristen is the best with a joke and helping hand with her Coworkers. 10 outta 10!
Date: 6 months ago
Review №198
Rating: 5
The bar service was amazing! Kristen was professional, helpful, and went above and beyond the entire night. It could not have gone better. I really appreciate your help from start to finish. Will be back!
Date: 6 months ago
Review №199
Rating: 5
The Bartender Kristen was amazing! The food and atmosphere was amazing for a family night dinner! Thank you
Date: 6 months ago
Review №200
Rating: 5
Kristen is a great server. She is quick and has a great personality. We look forward to coming again and hope we get Kristen. Bourbon and coke was fabulous. Thank you Kristen.
Date: 6 months ago