Verizon

Review №1

Rating: 5

Best way to explain this Verizon location comfortably served, patiently waiting and answering every questions I asked with exiciment making the sales process swiftly and soundly. Highly seeing Christian or Desean.

Date: a month ago

Review №2

Rating: 5

Enrique was great help in troubleshooting my mi-fi and was able to diagnose the settings right away that would Allow me to connect again! Super helpful, efficient, and smiling the whole time. He remained professionally alert and held knowledgeable confidence that was reassuring. I was in & out less than 5 min! Tutorial and all to help me for future use. I m really impressed with his service. Thanks Enrique!! 10 out of 10 recommend! He s management material for sure.

Date: 2 months ago

Review №3

Rating: 1

Long wait

Date: 3 months ago

Review №4

Rating: 5

Date: 5 months ago

Review №5

Rating: 5

Mark and Acosta Extremely helpful, and very professional on working with devices and sales service. My only two to go with

Date: 6 months ago

Review №6

Rating: 5

Date: 7 months ago

Review №7

Rating: 5

The employees where great, very helpful when getting my new phone. We ran into a snag during my phones activation but they where extremely nice and said I could come back with any problems I had.

Date: 10 months ago

Review №8

Rating: 5

Solid customer service, very friendly and helpful.

Date: 10 months ago

Review №9

Rating: 5

Date: 10 months ago

Review №10

Rating: 5

Date: a year ago

Review №11

Rating: 5

Date: a year ago

Review №12

Rating: 5

Date: a year ago

Review №13

Rating: 5

Date: a year ago

Review №14

Rating: 5

Mark was very informative and professional!

Date: a year ago

Review №15

Rating: 5

Date: a year ago

Review №16

Rating: 5

Date: a year ago

Review №17

Rating: 5

Mark is great. Very personable and knowledgeable, worked with me to get my trashed old phone in for credit on my upgrade. Highly recommend.

Date: a year ago

Review №18

Rating: 5

Very knowledgeable, saved me money, set my phone up and answered lots of questions!

Date: a year ago

Review №19

Rating: 5

Date: a year ago

Review №20

Rating: 5

Date: a year ago

Review №21

Rating: 5

Mark and Karisma are great! I refer all of my fellow business owners to Mark at this location to get them taken care of with no hassle!

Date: a year ago

Review №22

Rating: 5

Awesome store. Mark is great

Date: a year ago

Review №23

Rating: 5

I had called before going an told mark what I was looking for . When arriving at store they closed at 7 an he went out of his way to get me what I was looking for. I would recommend everyone to go to this store . He stayed 30 min past close to ensure my new phone was working properly. I was a boost customer for 12+ yrs . They where going downhill and I am very pleased with the outcome !!!!!!

Date: a year ago

Review №24

Rating: 5

Upgraded to a new iPhone and Mark was extremely helpful. Neat and clean place.

Date: a year ago

Review №25

Rating: 5

Mark @ Crosby store assisted by trouble shooting my 89 yr mother s home phone . He found the problem by replacing the SIM card. He was professional and courteous. Appreciated his fast service

Date: a year ago

Review №26

Rating: 5

Quick and easy, gentlemen working was very helpful and polite.

Date: a year ago

Review №27

Rating: 5

Mark was extremely helpful he has assisted me in the past & no matter the issue I come in with he ALWAYS helps me to get it resolved.

Date: a year ago

Review №28

Rating: 4

Date: a year ago

Review №29

Rating: 5

Mark , was very helpful , answered all of my questions

Date: a year ago

Review №30

Rating: 5

Awesome store in and out

Date: a year ago

Review №31

Rating: 5

I went in on a Sunday night literally 2 minutes before they closed because my little one had just broke my phone and I needed it For work. Carisma was there she is absolutel Wonderful and helped me When I was in a bind! My phone screen was punctured and you could barely see anything but the top inch of the screen but she was able to transfer all of my stuff from my phone and worked on it to make sure that I got everything back. I will definitely go back with all of my phone needs everyone here is very kind and helpful If I could give more than 5 stars I would!

Date: a year ago

Review №32

Rating: 5

Date: a year ago

Review №33

Rating: 5

Knowledgeable staff who took the time to get all savings and best deals offered

Date: a year ago

Review №34

Rating: 5

Date: a year ago

Review №35

Rating: 5

Very good job guys , they were fast and made it painless

Date: a year ago

Review №36

Rating: 4

Mark was very helpful

Date: a year ago

Review №37

Rating: 5

My old phone broke so i needed to upgrade and this was the quickest verizon store i could get to. I was greeted upon entering the store. The guy was very fast at helping me get a new phone and swapping things over. He even pushed further offering other promotions and items! Id recommend this store due to his kindness and efficiency to help!

Date: 2 years ago

Review №38

Rating: 5

Jared was very helpful super friendly!!

Date: 2 years ago

Review №39

Rating: 5

Great customer service

Date: 2 years ago

Review №40

Rating: 5

Great

Date: 2 years ago

Review №41

Rating: 5

The guy I dealt with was awesome. I was frustrated over having to replace a phone. He was understanding and patient. Asked questions to make sure I got the right phone. Great experience!!

Date: 2 years ago

Review №42

Rating: 5

My husband & I went to this Verizon Store in Crosby, TX. We were having to get new phones. A very sweet young lady named Cierria waited on us. She was the only one working in the store that day and it got a little busy. She waited on everyone as quickly & efficiently as possible. Being very polite to everyone. She would ask How can I help you today Love. I really appreciate the caring & personal service in our growing community. Thank you Cierria for being the person you are! You will go far in life! 8/11/22

Date: 2 years ago

Review №43

Rating: 5

Excellent

Date: 2 years ago

Review №44

Rating: 5

Cierra did a great job. She was slammed being there all by herself, helping 3-4 customers at once, but she handled herself very well.

Date: 2 years ago

Review №45

Rating: 4

Date: 2 years ago

Review №46

Rating: 5

Date: 2 years ago

Review №47

Rating: 5

I enjoyed my visit at this store and to be honest I didn t expect much until I was greeted with a warm welcome and service from ms cierria and her boss Jarrett while I was getting my new iPhone 13pro max. If other stores don t treat you like family as they did y all need to be retrained in customer service

Date: 2 years ago

Review №48

Rating: 1

I would give no stars, but have to give 1 so I can write my review. The employees in this store need serious training in customer service. I ordered a watch on 6/1/22 and was told they would call me when it was delivered. I received a shipping notification that it was delivered on 6/6/22. I did not recieve a phone call so I decided to go in today. (6/8/22) I was greeted by Sierra who had her infant son with her. (Not judging but didnt know if this was allowed) Sierra asked why I was there and I said I ordered a watch...she didnt ask my name or watch brand. Came back and said they didnt have any Apple watches delivered. At that point I explained because it was a Galaxy. She began looking in computer and called who I later learned was the manager. I tried to get her attention to show her the name it showed of the person who signed for delivery of the device. She ignored me and when she finally acknowledged me told me to hold on. When I told her that wasnt acceptable she said he was on his way. I asked who was he and who is A. WICKER that signed for device. She shrugged her shoulders and said she didnt know. Within a minute Jared the manager walked in and asked me what type and size of watch, left to go to the back, then came back with my watch. He sat it down and walked away. After Sierra went to get a blanket fir her son to lay on she got him from the other female employee (who also has zero customer service skills) and finished with my watch purchase. I moved to Crosby a year ago...before that, I used the Baytown location and was always greeted to a warm caring environment. The Crosby location is not a representation I think Verizon Wireless or any other company for that matter wants. It certainly does not make you want to give business to your local storefront location.

Date: 2 years ago

Review №49

Rating: 5

Date: 2 years ago

Review №50

Rating: 1

I was just recently in this location. I walked in and inmediately felt I welcomed. I explained to the only person I saw in there that I needed help w transferring info from one phone to another. Her rude tone was are you a Verizon customer? Yes I replied. Sadly my phone died quickly and she says your phone is dead, I asked if she could charge it enough to help, her reply was nothing as she walked away to get a charger. As she came back you tell by her body language I was imposing on her busy non essential time. I tried to make small talk as she sat down propped her head on her hand with a sour look on her face. I asked her what her name was twice she finally replied Sierra . I asked if she was having a bad day already and her snooty self said no. I then was not going to waste my time as I told her I was needing to purchase either items as well. I told her that she needed to learn to have better customer service skills or get a different job. I went to Verizon on Garth Rd. Very pleasant atmosphere and great customer service. Willing to help and the agent there was more than receptive and even asked another agent about something she was unsure of. Spent $1000.00 there gladly will do service w them again l. Maybe send Sierra there to learn how to do her job. There needs to be a negative start but gave a 1 star just so I could voice my issues

Date: 2 years ago

Review №51

Rating: 5

Jason was excellent in helping me transfer everything to my new Pixel. He even helped me pair my Bluetooth and log into Facebook. Definitely recommend him to anyone.

Date: 2 years ago

Review №52

Rating: 1

Date: 2 years ago

Review №53

Rating: 1

This place is trash I set a hour. Then the white Girl Got smart. I called the store on 1960. Got it done on the phone. 3 29 22.

Date: 2 years ago

Review №54

Rating: 1

It says it s open, but no one is here. I rang the bell and no one. I guess I go to the one in Baytown

Date: 2 years ago

Review №55

Rating: 5

They are Awesome! great and friendly customer service, Thank you all.

Date: 2 years ago

Review №56

Rating: 5

Date: 2 years ago

Review №57

Rating: 5

Date: 3 years ago

Review №58

Rating: 5

Date: 3 years ago

Review №59

Rating: 5

Date: 3 years ago

Review №60

Rating: 5

Date: 3 years ago

Review №61

Rating: 5

Date: 3 years ago

Review №62

Rating: 5

Date: 3 years ago

Review №63

Rating: 5

Date: 3 years ago

Review №64

Rating: 5

Eric help me with what I needed for my Apple Watch. Was very please with my purchase

Date: 3 years ago

Review №65

Rating: 5

Date: 3 years ago

Review №66

Rating: 5

My experience at Verizon in Crosby was so easy and painless! Mr. Jared helped me choose the best plan for me definitely staying with Verizon and coming back to this location!

Date: 3 years ago

Review №67

Rating: 5

Date: 3 years ago

Review №68

Rating: 5

Date: 3 years ago

Review №69

Rating: 5

Jared is always so helpful, and really knows his stuff. I was able to get in and out in a timely manner. So glad I dont have to leave Crosby for my Verizon needs.

Date: 3 years ago

Review №70

Rating: 5

Date: 3 years ago

Review №71

Rating: 5

The staff was very knowledgeable and helpful in picking out the right phone for the right price.

Date: 3 years ago

Review №72

Rating: 5

Date: 3 years ago

Review №73

Rating: 5

Jared was great as usual.

Date: 3 years ago

Review №74

Rating: 5

Erik was great. Very professional and knowledgeable.

Date: 3 years ago

Review №75

Rating: 1

Really bad costumer service

Date: 3 years ago

Review №76

Rating: 5

Date: 3 years ago

Review №77

Rating: 5

The store was above par with it s precautions for COVID-19. Jonathan was excellent. He was calm and made my frustrating iPhone experience easy. Much better experience than my regularly visited Verizon store.

Date: 3 years ago

Review №78

Rating: 5

Date: 3 years ago

Review №79

Rating: 5

Erick was very helpful in setting up my new phone. Very smart and efficient technician.

Date: 3 years ago

Review №80

Rating: 5

Date: 3 years ago

Review №81

Rating: 4

Erik took good care of us.

Date: 3 years ago

Review №82

Rating: 5

Date: 3 years ago

Review №83

Rating: 5

Date: 3 years ago

Review №84

Rating: 5

Date: 3 years ago

Review №85

Rating: 5

Date: 3 years ago

Review №86

Rating: 5

Date: 3 years ago

Review №87

Rating: 5

Date: 3 years ago

Review №88

Rating: 5

Jonathan at the Crosby Verizon store was wonderful. I was in and out in literally minutes.

Date: 3 years ago

Review №89

Rating: 5

Date: 3 years ago

Review №90

Rating: 5

Date: 3 years ago

Review №91

Rating: 5

Date: 4 years ago

Review №92

Rating: 5

Date: 4 years ago

Review №93

Rating: 5

Date: 4 years ago

Review №94

Rating: 5

Date: 4 years ago

Review №95

Rating: 5

Date: 4 years ago

Review №96

Rating: 5

Was spectacular

Date: 4 years ago

Review №97

Rating: 1

This is not a location anyone crippled should go to! They make you stand outside and only one person per rep allowed in store. Ridiculous!!!

Date: 4 years ago

Review №98

Rating: 5

Jonathan is awesome! He gives you exactly what you ask for

Date: 4 years ago

Review №99

Rating: 5

Date: 4 years ago

Review №100

Rating: 5

Very helpful. The staff was very patient and understanding. Well informed on products and services offered. I would definitely recommend a friend or family member.

Date: 4 years ago

Review №101

Rating: 5

Date: 4 years ago

Review №102

Rating: 5

Josh was very helpful and informed us of all special deals going on and how we could benefit from them

Date: 4 years ago

Review №103

Rating: 5

Date: 4 years ago

Review №104

Rating: 5

Date: 4 years ago

Review №105

Rating: 5

Date: 4 years ago

Review №106

Rating: 5

Date: 4 years ago

Review №107

Rating: 5

I have been using Verizon since before they were Verizon and I have never had a better buying experience than at this store. The staff was excellent and worked to get me the best deal possible. A salesman named Jared went above and beyond the requirements of his position to help me get the new s20 phones for my wife and myself during covid19. He was closing at 7 and he stayed until 910 getting my new devices up and going. Strongly recommend this store!!

Date: 4 years ago

Review №108

Rating: 5

The customer service at this location is on point. Josh & Jared Make the whole process easy and enjoyable. They are also very honest. <3

Date: 4 years ago

Review №109

Rating: 5

Josh was GREAT saved the day! I was having problems installing a memory card. He did it! Yey!!! Thanks

Date: 4 years ago

Review №110

Rating: 4

Great coustemer service

Date: 4 years ago

Review №111

Rating: 3

Date: 4 years ago

Review №112

Rating: 5

Date: 4 years ago

Review №113

Rating: 1

Do yourself a favor drive to Baytown or Atascocita

Date: 4 years ago

Review №114

Rating: 3

Date: 4 years ago

Review №115

Rating: 3

Evening is low staffed, would be my only complaint. Other than that, everything was ok.

Date: 4 years ago

Review №116

Rating: 5

Date: 5 years ago

Review №117

Rating: 5

Date: 5 years ago

Review №118

Rating: 4

Date: 5 years ago

Review №119

Rating: 5

Date: 5 years ago

Review №120

Rating: 4

Very helpful

Date: 5 years ago

Review №121

Rating: 5

Date: 5 years ago

Review №122

Rating: 5

The new manager, Levi Rogers, is THE BEST EVER! Whatever you need-- he will take care of you. Never disappoints. Great customer service. Clean store. Goes above & beyond. A lot of his customers, like me, come from other neighborhoods, just to do business with Levi. Good man!

Date: 5 years ago

Review №123

Rating: 2

was switching to other carrier,much cheaper, owed $180. on last bill somehow and was finalizing and found they owed me over $100. on Vet. discount from almost a year ago but they told me they would not apply unless I signed another contract . had been paying $134. a month. I will Never be back

Date: 5 years ago

Review №124

Rating: 5

With their earlier I was kind of in a rush gentleman name Levi helped us out I have to say his service was great cut straight to the point very knowledgeable

Date: 5 years ago

Review №125

Rating: 5

The fixed a phone we had problems with . The ladies were awesome!

Date: 5 years ago

Review №126

Rating: 3

Date: 5 years ago

Review №127

Rating: 4

Wonderful place, LOVE YOU CURT!

Date: 5 years ago

Review №128

Rating: 5

Curtis, the store manager, is Amazing! 5 star service with a smile. Thank you so much for a pleasant shopping experience and taking care of my cracked screen shield.

Date: 6 years ago

Review №129

Rating: 3

Date: 6 years ago

Review №130

Rating: 2

Plans are the more expensive on the market.

Date: 6 years ago

Review №131

Rating: 5

Date: 6 years ago

Review №132

Rating: 5

Date: 6 years ago

Review №133

Rating: 5

Date: 6 years ago

Review №134

Rating: 5

Gr8 environment

Date: 6 years ago

Review №135

Rating: 1

Date: 6 years ago

Review №136

Rating: 5

Date: 6 years ago

Review №137

Rating: 1

Just wasted 30 minutes of my life here. Just to buy a case and screen protector. Waited 10 minutes, already had said items in my hand ready to be done, before someone acknowledged we were even there. Another 20 minutes later and they are chit chatting and ignoring us. We finally leftempty handed. Rude/non-existent customer service. Will go out of my way to another location from now on. I wish o could give 0 stars.

Date: 6 years ago

Review №138

Rating: 5

Date: 7 years ago

Review №139

Rating: 5

Date: 7 years ago

Review №140

Rating: 1

DO NOT BUY FROM THIS STORE! THEY WILL MISLEAD YOU!!! I purchased a new Samsung Galaxy S8+ from this store and traded in my old Samsung Galaxy S5, which was in excellent condition. When I purchased my new S8+, I was told by the manager, who sold me the phone, that I qualified for a trade-in value of $240 with free accessories, a phone case, a screen protector, and a car charger. When I got home and looked over my bill, I realized that I had been too trusting and had mistakenly assumed that the manager and I were working under the same definition of free. The supposedly free accessories were not free at all. The price of the accessories had been deducted from my trade-in value and only $1.30 of my trade-in value actually went toward the price of my new phone. In other words, I had been charged for these free accessories, none of which I would have purchased had they not been free. When I returned to the store and complained, the manager (the manager!) seemed confused when I told him that the accessories were not free. I had to explain multiple times how the accessories were charged off the price of my trade-in value and were thus not free at all. In my opinion, the manager intentionally misled me to boost the sales of his store. I will not be returning to this store and I advise anyone who is interested in buying a new Verizon phone or phone accessories to do so at another store.

Date: 7 years ago

Review №141

Rating: 5

My visit was very informational and pleasant dealing with the saleswoman named Candice. She had all the answers to the questions I asked and explained my accounts ledger of payments and remaining totals due. I was thinking I could update my phone to a newer one but it still has a few payments left. I have rolled over amounts due to new updates in the past but since my phones are all working fine I figure to get them paid off maybe earlier if I can. Thanks so much for the pleasant visit and good updated info. I look forward to doing business with Candice as soon as logically possible.

Date: 7 years ago

Review №142

Rating: 5

They fixed my phone and I didnt have to drive all the way to the Baytown store to wait for an hour while getting crappy service. Also got a cool tablet and watch for my daughter. Great service and the new manager is awesome. Thanks Curt!

Date: 7 years ago

Review №143

Rating: 5

Amazing experience! I will be sending everyone I know your way. Finally a staff at this store that knows how to treat us customers.

Date: 7 years ago

Review №144

Rating: 5

Date: 7 years ago

Review №145

Rating: 5

Date: 7 years ago

Review №146

Rating: 1

They should just hang a sign on the door that says Go to the Baytown Store which is what I have had to do the four times Ive gone in there. I actually do not know what they offer since they havent been able to help me any of those times for different issues.

Date: 8 years ago

Review №147

Rating: 1

As soon as we entered the store, the woman continuously tried to get us to leave and call the customer support line. She was extremely unhelpful. Its sad because Ive had the exact opposite experience at other stores, and at this store in the past.

Date: 8 years ago